IdentityIQ Reviews

I would never use this company again. I attempted to cancel and they went through a 20 minute spill about keeping it until closer to my renewal date because I had already paid for it so I stupidly kept it thinking I would cancel closer to that date, but I got busy and forgot and they billed me again instead of just cancelling the first time I called and wanted to cancel. Then they won't refund you, but immediately cut off your access. So I am paid up through the end of next month, but I can't have the benefits of it. I recommend MyFico. I have always had a great experience with them.

FRAUD. Somehow they got my credit card info without my knowledge or consent and tried to charge me a monthly fee after posting $1 to my account. I never had heard of this company until my bank stopped my card for the fraudulent charge.

We have been using IQ since 2020. They were the only credit monitoring company we work with then Smart credit... Throughout the years out commission have change A LOT!!! WHY & HOW?? Soooo.... IQ send a email for the client to re-enroll with a different LINK with cheaper rates.... The client is in OUR DATABASE but we can not see commission on the client since the link they click was not OUR LINK. Beware of their marketing to re-enroll clients under their link and get the commissions that belong to us!!!!

I have two major issues with IdentityIQ:

PLEASE do sign up for this company's services- you will be paying monthly fees forever. I signed up for a free trial in July when I needed to check my credit for student loan purposes. I then canceled it... except that 9 months later, I'm still being charged. They claim to have no record of my cancellation attempts. I have requested a refund, and they are "as a courtesy" giving me less than a third of what I paid them. I've spent an hour on the phone with them and I'm still afraid I'm going to be billed next month.

my Hulu subscription and noticed the $34.99 still being withdrawn. When I actually looked at my bank statements, it showed Identity IQ. I don’t not know who or what this is. I am on hold with their company now as of 9/20/2023.

I called the number for a law group named Caine Weiner. The guy who answered was very nice and helpful, providing info on my credit report and offering to email me all 3 for a $1 fee. I specifically mentioned a couple times that I was calling Caine Weiner, and he never let me think otherwise. The $1 credit charge should have tipped me off, but I'm still naive sometimes... He offers to call me back in a few days and discuss a $100+/month fee for him to fix my credit, 90-day guarantee. I say I'll think about it, we end the call. Next thing I know, I received an email from "IdentityIQ", not an email containing my credit reports. After trouble logging in, I have to call to access my account. I get another sales pitch.

I recently signed up for an account, and after having a couple cards denied (should've been a sign that AMEX sees a lot of scammy activity from IdentityIQ), I was charged for an account and after trying to log in, my account does not exist. I am still getting charged, yet there is no record of my account existence, and I can't believe I fell for this. My ID is Account ID: ** and if IdentityIQ wishes to fix this after calling their customer service robot multiple times, I will take this down.

I have been affected by this company also. Was tricked into signing up, I called on 3 separate occasions and they still are trying to take money from my account!! I had to turn my card off to prevent them from over drafting my account. They have ruined my chance of buying a house for at least 6 months. Every time they try taking money it declined it because insufficient funds and they have done it 7 times since my last call. Time to start a class-action lawsuit!! I'm furious!!! My son has cancer and I was opening the door to our new home then because of IDENTITYIQ it was slammed in my face. I'll be the first person to start this lawsuit.

I called for 4 days to try to cancel my account. I could not get through. I would hang up after the 5 or 6 ring. I finally got through to cancel but they won't refund me. I don't see why I cannot get my refund. I started to call before the date. They don't give you the option to cancel online. You have to call, but when you call no one picks up. They let the phone ring a lot. I waited today. it rang almost 8 times before someone finally picked to tell me they cannot refunded. Well, if the phones would have been picked up, I would have not gotten charge. Don't use them. They take your money.

Some places force you to use them to check your credit for only $1, but IdentityIQ goes to great lengths to hide this is only a trial and will charge you $35 a month following that to do absolutely nothing. You can sign up in a second, but have to call their rude customer service line, where you are forced to sit through 10 minutes of further sales pitches before they very reluctantly cancel your subscription. If you are asked to use this fraudulent company, avoid at all costs!

I was a fraud victim and still had to file my own paperwork and they denied my insurance claim. I lost all the money in my bank due to fraud and their alerts even showed my personal info was compromised on the black web. Yet they wouldn't cover my claim and blamed me. I was at the $29/month membership waste of time. I'm trying to cancel and am on hold now 17 minutes. Don't trust anyone who makes you call to cancel.

I spoke to a representative before the trial was over and was assured my subscription would be cancelled, yet a few days later I was charged $19.99. I called to complain/cancel and could never get a hold of anyone (keep in mind their website says the ONLY method of cancellation is to call, despite what they say as a response to these reviews, go read the terms). It took me 6 days to get someone on the phone and they were extremely condescending. Stay away from this company!

If I could give this zero stars I would! I was brought in by a third party to this company! Have tried to cancel multiple of times and always got the runaround! Called to cancel today and was once again getting the runaround!! And disrespected how dare the customer service lady tell me that I can afford this when I told her that I’m not working at the current moment!! And want to cancel my account!!! And then she presides to tell me that there’s a lower option for me and that her breakfast cost only 10 dollars a day, it’s not like I can’t afford 7.99, excuse me, how dare you!!! You should lose your damn job! Never going to use this ever again!! Goodbye!

I just saw a $35.99 on my AMEX for membership IdentityIQ which I never applied for. I contacted the company. First, the staff was so fast, I suppose she was reading from somewhere that I even did not understand what she was talking about. I managed to get her to talk to me in a way that I could understand. I asked her why I am paying for a service that I did not even apply for. She told me a third party might be involved. I only used it 2-3 times for a credit score that was $1 and was provided by a real estate portal.

DONT WASTE YOUR MONEY! Wow! What a scam!! This company lives off of getting you to subscribe for an automatic renewal, and then makes it as difficult as possible to stop the renewal. They charge for what you can get for free in so many ways. I finally had to call a number to get them to stop it, and then they waste more of your time. And the subscription was charged the previous day, and they said it is "against our company poiicy to refund money."

Signed up for trial and tried to call to cancel within 7 day trial period. Was placed on hold, then disconnected. Multiple attempts and they've still not answered with an actual human being. They claim they've never received a call from me. Upon complaint they swear they've called me. Oddly my caller ID and voicemail show no calls nor messages left. Looking at similar reviews this seems to be their MO: deny, avoid, charge, recycle. An Attorney General or consumer protection group needs to investigate them.

I cancelled my subscription only a day after my 7 day trial ended. I was billed and they refused to even give me a refund or even a prorated return. I would not recommend them ever. They hope you forget to cancel the short trial so they can take your money and run. That is a very predatory system.

The business model for this company is to just get money from you. You are asked for a $1 dollar charge for a free trial and then they will immediately enroll you into their program for 34.99 a month. They say they send you an email about this, so pay attention. You have 7 days! Including weekends. For this to happen. I was told I would not be charged for the services and then I was still charged anyways. You NEED to call to cancel and they STILL try and sell you their insurance. It takes about 20 minutes to do so. If you do the $1 dollar trial, be sure to cancel immediately. This is a good way for the company to scam you. My account was put in the red zone for this, so be aware. This is pretty much a scam.

There is no reason in this day and age that you should need to call customer service during business hours to wait on hold just to cancel a membership. Overall, services are overpriced and you can get same for free on many other sites

While the service Identity IQ is likely legit, my bank provides these services for free. So, I called almost a year ago to cancel my subscription before I went through a long medical issue. Now that I am able to look at my bank statements, I found that my subscription was never cancelled and I have been charged $29.99 month for all of these months...that is about $300.00. They claim they do not have a record of my call to cancel, yet I made the call with my financial advisor sitting with me. They are willing to reverse the last charge of $29.99 made 10 days ago, but that is it. Isn't it ironic that a credit monitoring service is one that has taken my money??

I used this service for what I thought was a one time fee so I could apply for a loan for a 1 dollar charge. Unbeknownst to me they automatically signed me up for a reoccurring charge of 34.99 a month which you can't cancel without calling them. I was unaware of this and no it put my account in to the red for the month. Seems like a sneaky way of doing business to me. I would not have done this had it been clear they were going to take money automatically and make it so difficult to cancel. Not happy with this company at all.

My brother's bank account was hacked into by a hacker that was making charges via IdentityIQ. When I initially called, I was transferred to an upper management woman who took all the information and it was eventually taken care of. But during the process I tried called the woman who I initially talked to and was never called back. I had to be in contact with my brother's bank to resolve this issue because he is disabled.

I love all of the information available through this service. I am able to monitor my credit score and make better financial choices based on the information available to me. I really love this service.

This was the best investment that I have made when it comes to fixing my credit. It allows me to check all of My credit report and credit scores and it even helps me know what I need to do to improve my credit.

I have never joined or asked about joining IdentityIQ. Yet I received an email asking for credit card info for billing. No link to unsubscribe from the email list. My only option was to click a link to their web site. Not going to happen. Very suspicious.

Every experience with IdentityIQ representatives has been pleasant. They're very helpful. Having the service keeps us up-to-date in current information about things that are going on. If something does happen, they know quickly and can catch it. So, it keeps us from having to do all the after-effects work when something does happen. The service puts our mind at ease about identity theft.

IdentityIQ disclosed everything and made sure everything was secured and confidential. So you don't have to worry about anything happening to your information. I had a little difficulty trying to understand it. But once I got the hang of it, as far as learning what everything meant and how to use it, it was piece of cake. The initial contact I had was very helpful, as far as making it easy to understand, how everything is read, and how credit is looked at.

IdentityIQ's website has been easy to figure out.

I have Credit Karma, Experian, and all the other ones. They all gave me different results. I wanted to see exactly what my credit was so I used IdentityIQ instead. It is more direct. The results are pretty much right there where the other ones, you have to actually look for it and figure out exactly where the hard inquiries are.