Homefinity Reviews

This was my first experience refinancing our mortgage using an online only service. I was a little anxious about the experience at first. Our loan officer was in constant contact with us during the process, keeping us up to date on where our loan application was at in their system, which was extremely quick, compared to a bank. They sent a Notary Public in our area, to notarize any document that had to be officially signed. My son is looking for a home and I will be guiding him to Fairway for his pre approval and loan service. Just can’t say enough about how fantastic this company is to work with.

Joe ** and his team were amazing to work with. They are fast and efficient but willing to talk on the phone when needed. Highly recommend them. Quite easy to upload information to their website to complete required info. Great team.

Agent was very good after we hammered a few things out. At first I was bounced between location to location because of workload but got back to where I originally started and Angela did great with doing a lot of leg work!

Overall good. But.... 6+ letters wanting me to buy mortgage insurance, at least two were directly from Homefinity. These letters were misleading and deceptive. Stop it. Also... It's Dec 22 and less than 10 days I will be required to make my first mortgage payment, however....no communication as to the specifics from Homefinity.

I hadn't heard of Homefinity and found it on bankrate.com. The rates and fees looked good. Then I phoned and spoke with Tisha, who was clearly a knowledgeable professional and attentive to my needs. I would absolutely recommend homefinity to anyone looking for good service and good rates.

Very pleasurable, seamless, easy experience. Everything occurred as explained, on-time without any need for extra actions. Would definitely recommend to anyone looking to refinance. Knowledgeable and pleasant agents throughout the process. Thank you for conducting our refinance with professionalism. It’s a welcome change to so many other experiences that are not as good as the Homefinity one.

The rates were the best I could find. Offered many options with alternate rates. Had an issue with their loan processor and talked to them and they got a replacement processor for me right away that was fantastic. Overall would recommend.

For some reason my tax returns were sent to the closing title agent. Total lack of incompetence on your company. Disgraceful. Now I have to worry about the personal and business information floating out there. Very very unprofessional.

The team members were pretty quick to respond to emails/calls. Greg ** was excellent to work with. Changes along the process were transparent. There was plenty of opportunities for follow up after closing. If you're looking to refinance, I recommend Homefinity.

I have nothing but praise for our experience with Homefinity. We've used them to refinance our home twice and Justin and his team have been timely and helpful through the whole process each time. The first time we used Homefinity was also the first time we've ever used an online company for a mortgage or refi so we were VERY leery about how our confidential information would be handled. I was so pleasantly surprised and would recommend them without hesitation.

The team at Homefinity...got my mortgage done fast and on time. The rate was very competitive. They helped out at times when my agent made a mistake or two. They quickly responded to text and messages. Their site is general better than most of the competitors.

Whenever I had questions or concerns that were beyond Steve **'s role in the mortgage process he was the go to guy. He really knows and has a handle of EVERYTHING!! He knows the business. Where there is weakness there, he is the strength and gets the answers now. He is a keeper.!! Don't lose him. He may not need you!

Was a great online refinance experience. Was very easy to work with and fast. Did everything they said they would do. Staff was great to work with. Very communicative and thorough. Always available to answer any questions. The process was quick and painless. Michelle ** was great to work with. Would definitely recommend.

Homefinity did an amazing job of not only matching an existing offer, they also managed to beat an already low rate, bringing me under 2% APR. This was just amazing. I also enjoyed working with the closing team, who did a great job of contacting me for necessary documents via email. Winn was very responsive as my sales broker, replying quickly to phone calls and answering questions clearly. The main thing I would change is the web document upload site, which does not really have many "back" or "cancel" options, and the document management was a bit haphazard. Also, it should not be required for me to ask for signed copies of documentation - this should be part of the deliverables. But that small nit aside, it was a very positive experience.

The team was friendly and efficient with all items for the refi application. The reason for 4 stars was the multiple requests from underwriting for more info related to a trust involved and multiple revisits to complete all closing documents.

Would recommend to a friend. Mike ** and his team were very efficient and friendly. They were on the ball and kept things moving to complete the loan process in the time frame we needed. Two thumbs up to all!

This was our first time going through a home refinance. Drew ** was excellent. He talked us through every step of the process, gave us plenty of options, and we never felt pressured. I would absolutely recommend his services to anyone looking to refinance their mortgage.

We just closed on our refi., and doing business with your company was a pleasure. There is one issue I would like to comment on and that would be a more up to date info concerning your loan status on your website. Thanks

We worked with Matt and he was super and responsive to our questions. From the title company to the attorney assigned to our refi, everyone was professional and efficient. Because mortgage laws have changed, it takes more time to complete the process, but our rate lock was protected and we received a great rate.

Curtis ** and Homefinity staff were extremely prompt and knowledgeable during all aspects of my refinance process. The timeframe necessary to achieve my goals in this refinance was quite strict, so I insisted on facing no uncertain events. Homefinity achieved each timing milestone and, as a result, had a successful closing to the transaction.

Very professional, thorough, knowledgeable, kind and patience which is a virtue especially when dealing with seniors of which I am, 91 young. He is a great asset for your company and I sincerely hope you value him as such. I am short and to the point!! I have highly recommended him to my friends.

The team was responsive and things went smoothly throughout the process. My only problem was that the funds required for closing went up considerably during the last few days prior to closing. These were related to insurance and taxes and the way things are done for a refinance in Texas. The team did not seem to be familiar with some of these things. However, I am pleased that we got it all done at a good interest rate with closing done at my house.

We refinanced with Homefinity. It was easy and stress free and all done from the comforts of home. Staff were friendly and responsive! We only had one issue and that was with the closing company missing the scheduled time but as soon as I called our Homefinity contact we had a new closing time within a few minutes.

The folks we worked with for very knowledgeable and friendly. When I applied I wasn’t exactly sure what kind of loan we wanted. David ran the numbers for me, very patiently, until I decided what to do. This was really a no pressure deal. The entire process did take a little longer than I expected but in the end I was more than satisfied with the result. A good company with professional people.

My refinance process was seamless from start to finish. Cortney ** and her team, Stephanie ** and Kyle ** worked together to ensure my paperwork was provided and completed correctly and in a timely manner to facilitate a quick closing.

As a previous homeowner using traditional banks five times over the years, I was hesitant to try an online process, but I am pleased we did for several reasons. First, the rate given us by Homefinity was the best of the quotes we received. Second, their responsiveness to questions was unbelievable. For example, we had a question on a Sunday and wrote an email to our loan officer Ryan **, expecting a reply on Monday. Instead, we received a phone call on Sunday and all our questions were patiently answered. Finally, the process was relatively easy (except for a minor software glitch) and the loan went through smoothly. Overall, extremely pleased.

My entire experience with Homefinity was stress free and a lot less time needed from my end than other lenders I had before. Strongly recommend to use their service. Everyone I worked with are professional and knowledgeable. It was certainly a great experience - they removed a lot of stress for me especially when I just started a new job. Thanks for doing a fantastic job - Joshua **, Stephanie **, Kathy ** and others. Fang

IT was very low budget (done on the cheap).. For example - I did not receive a sleeve for all of my documents. They handed me a stack of paper (nothing organized). I was rushed by notary because she was in a rush - I was late because closing time changed 3 times and I was not aware of the last change. I offered to push out to the following week which the notary decided to keep the present schedule but she was clearly not happy. Donna was great - I have worked with her before and that is why I reached out when I was interested in a REFI.

My wife and I have been through the finance and refinance process of our home and cabin several times, and this was this most pleasant experience so far. Matt ** and Katie ** couldn't have made our refinance any easier! We got a great rate, closed on time, ran into no issues at all along the way. Really appreciate their responsiveness and helpfulness!

I am highly satisfied with my experience for mortgage refinance with Homefinity. After my initial online research for rates and customer reviews, completed an online form with Homefinity. Sales manager Curtis ** guided me through the process and was highly responsive for clarifications in a timely manner. Understandably, the process takes a few weeks for steps involving appraisal, approval, etc. Once the loan was approved, processing officer Mandy ** got me through the necessary paperwork and closing formalities in a breeze.

We are pleased with refinance experience and process with Homefinity. JT and Justin were easy to work with and provided excellent service. The only less positive experience is with the various other 3rd parties engaged (selected appraiser and notary, etc.). At times communication of next steps were not clear with the many parties involved in the process.

The communication from the loan team was terrible. The closing was delayed twice because the loan team did not have the documents ready in time, and they tried to charge me fee to extend the rate lock, even though the delays were all on their end. They did not provide all the documents at the closing, and the closing attorney had to return again with the missing documents. The process was completely disorganized and chaotic. The rate was excellent, which was the only reason I stuck with it even though I could easily have just switched to a different lender.

Easiest purchase/refi I have ever done. Hit the target timeline and the process of submitting paperwork was very easy and efficient. The rate was also the best that I found and the the agents were always quick to respond to emails and answer any questions I had.

Everything went smoothly with Homefinity, they kept me up to date as more paperwork was needed and were always a phone call away to answer any questions I had. Some of the nicest people I had the pleasure of doing business with, also had great loan rates.

From origination to closing, the process of refinancing our home went very smoothly. Excellent communication and feedback from Homefinity employees along the way. Good online tools. Quick answers to questions. Prompt and efficient service. I highly recommend Homefinity as being a lender who is fair, efficient, and customer-service oriented.

Paul ** was my person of contact. He is friendly, patience and helpful. I had a smooth experience in having worked with him and his team. I am pleased with their customer service! Thank you for all you do! May all others whom encounter you be as pleased with their service.

Took 9 months to close the loan. Looked like my file had been lost and the file reopened after talking with the customer service rep. Unacceptable. I was seriously considering the suing the company, but decided not to pursue because of the new contact guy who took care of the application after taking over the process.

No games here. Refinance was exactly as quoted initially and we closed in 3 weeks. Cindy and Danielle had great communication with us the entire time. The process was extremely easy being completely online, did not have to send 1 fax!

You do it right. It was an easy process. You have a great time. Keep it up. My daughter, Kathryn **, who is a financial advisor/planner has recommended a number of her clients to you. They, as well, are extremely pleased with your service. Many thanks.

This was our first at re-financing our home loan. Donna made re-financing very easy. We appreciated Donna’s professionalism and knowledge. Donna helped us with every step of the process. I would give Donna five stars!!! Great job Donna and thank you!!!