Rate Mortgage Reviews

After submitting all documents request. 2 day before closing, denied our loan application due to couple of late payments. They should have told us after looking at our credit report instead they waited 2 days before closing. They put us in a very bad situations almost facing legal actions from other parties. They are not in the business of helping good people. Stay away from this lender.

Paul ** and James ** are the only names I remember but they are awful. Talk solely out of somewhere that’s not their mouth. Lack of communication from all of them, rude and dismissive in conversation. Paul talks very fast so you think he’s listening to you but he’s not, and just talks in circles providing you with no further explanation about anything. Lied about what was needed, we said a document wasn’t available two weeks prior to close and they said ok it’s fine we don’t need it. 3 days before closing they need it and now the entire deal is tanked. Why say it’s not needed if it’s going to ruin everything. No apologies for bad communication.

Karol ** took my application and promised to have an answer the next day. He set appointment. I had to call him. He still has never answered my call, text, or email. I would not recommend this company nor this employee.

Karol reached out to me regarding an inquiry I made regarding a 545k refi. I asked for info via text for a rate. When I asked if that was with points she refused to give me a answer and got very rude stating, I need to call her and this is not how business is conducted. I just wanted to know if points were added but she texted back "good luck but if you cannot do business our way we cannot help you". REALLY??? I was looking for some info but she insisted if I did not call her we were done here. DO NOT DO BUSINESS WITH RATE- pushy and rude and there are plenty of good honest lenders to work with.

I worked with Conor ** on a refinance where I accepted a higher interest rate in exchange for lender credits that were supposed to cover the majority of the closing costs. Instead, I ended up paying $2,020 in fees. By the time I found out about the fees, market rates had risen and I had already paid non-refundable fees, leaving me with no choice but to proceed.

I have been applying with these idiots since the first week of April 2025! Now it’s the last week of August! They do not know what the hell they’re doing. No organization! Each week I would ask them, is there anything else you need? Or how much more do I have to pay out of pocket? They all lie. I have so much dirt on them right now, they don’t have a chance in defeating me. I have literally been victimized by their tactics. I have already spent just under 20% of the projected payout, which seems will never happen. They messed with the wrong **.

I can’t say enough great things about my experience with Chase and the team at Guarantee Rate Mortgage. From start to finish, the process was smooth, transparent, and incredibly professional. Chase went above and beyond to ensure I understood every step, answered all my questions with patience and clarity, and truly made me feel like a valued client—not just another transaction. Their attention to detail, responsiveness, and commitment to securing the best possible terms for my mortgage were unmatched. I felt supported throughout the entire journey, and their expertise gave me confidence during what can often be a stressful process.

Don't trust this company. Loans don't close on time. Loan is CTC (clear to close) then goes to closing department and they re-underwrite file the day before closing. Steer clear of this company unless you want major stress and headaches. Right hand doesn't know what the left hand is doing.

I applied for a pre approval on Friday, site states fast decision within 5 minutes. I received a phone call from Rate stating a loan officer would call me within an hour. No phone call. I received a text asking to set up a time to go over my application. Earliest was Monday. Received a text on Sunday saying “do you have any free time today”. I replied, "Yes. I’ll be available all day." No phone call. I received multiple texts this morning reminding me of our scheduled appointment. Again no phone call. I called Rate requesting a new loan officer. “I have your assigned loan officer on the other line, he’ll call you within a minute." Waited 15 minutes, no phone call. Received a text, "I’ll call you at 1:30." Again no phone call. I called Rate customer service again trying to find out what is going on. Received an apology, phone disconnects, no return phone call. Disappointed.

I worked as a loan officer for this company for 5 miserable months. No one knows what’s going on. Processors don’t respond. Underwriters and processors don’t know mortgage guidelines. Their leadership is riddled with incompetence and the mortgage knowledge is very low. It’s one thing after another and complete chaos. Always last minute hair on fire. Whatever manner in which this company was built has completely dissolved and it’s a big company going nowhere. I recommend reaching out to someone else. I would not recommend this mortgage company to anyone. Lack of knowledge, poor leadership, stressful and chaotic process and high interest rates with no cohesion in any department. With a company this size you would think with all the resources they have it would be exceptional but it’s like playing on a little league team going against the 27 Yankees compared to other mortgage companies. Very disappointing company.

I was told by a Guaranteed loan officer and received follow-up emails that based upon my situation, I qualified for a primary mortgage loan. Thereafter, I put down my earnest money to the seller, paid for an inspection and a variety of other expenses associated with the loan. After supplying them with documents upon documents, I was approved by the underwriters. However, a "few weeks" later after the purchase agreement to refund my earnest money expired, I was informed by Guaranteed that I do not qualify. As a direct result of their incompetence and by misleading me that I was approved, coupled with additional follow-up conversations with them, in which they informed me they were going to make it work, I am going to lose all my earnest money. At that point, my only option was that Guaranteed required me to take a different loan at a much higher rate with extra points.

My husband is a 100% total and permanently disabled veteran. Not only did the underwriters try to charge me for VA funding fees but the loan officer was very disconnected from his customer not giving updates, dragging his feet on the loan process knowing I had a timeframe to get this done. Now they are dragging their feet on transferring our loan to a new lender. Honestly the worst customer service ever.

I had the worst experience ever with Guaranteed Rate Mortgage Company! Just a little bit about myself first...I am a real estate investor and flip houses regularly. So I have some experience in dealing with banks while buying properties and taking loans. Now the plethora issues that I had to go through and my painful experience in dealing with them below:

Probably the worst mortgage company out there for a million reasons, but instead of me writing a novel, here are some quick bullet points.

Guaranteed Rate Mortgage in Albuquerque NM - 100 Sun Avenue N.E., Suite 650, Albuquerque, NM 87109. If I can put a NEGATIVE rating, I would!!!! HORRIFIC EXPERIENCE!!! Purchasing a home is supposed to be exciting. I tried to be on top of most things, all paperworks needed, I provide in 24hours. 2 days at the most. Wired down payment money morning 4/26. Closing date is 4/27 but due to my location, the signed loan docs got FedExed and should have been received on 4/28 early AM.

This company is very dishonest. Kevin ** just needed to get his quota to get us into his books to supply the home mortgage. He sent me a pre-approval letter at 3.875% only to find out that Guaranteed Rate would not lock this in. He did give us the idea that this would be no problem. We are in the process of purchasing a home where lo and behold the interest rate that they are going to give us is at a current rate of 5.5%. He says he can’t honor the pre-approval letter and how sorry he is that this is not possible. We do not recommend this Company. They are dishonest and just trying to get you to buy in to their dishonest ways. He just happens to be part of Lysa Catlin’s team.

As owner of 9 investment properties, figured I would try something different for the latest project. I should have just went with another lender. After the longest list of qualifying documents ever, the rate comes back at a higher interest rate due to a loan officers error. The appraisal came back with missing data, although not the company's fault, was still a huge pain in the butt. I would strongly advise picking a different lender if you want to have any kind of positive experience with refinancing. I have never submitted more documents of the same kind to multiple teams. I was told by ric that "my team has 100 percent satisfaction", I am literally certain that that cannot possibly be the case with the amount of frustrating circumstances in a routine refinance at the highest possible income and credit qualifications are. Do yourself a favor and find someone else. Trust me!

Guaranteed Rate blocks Mint from integrating my loan information, which prevents me from tracking my finances like I normally do. This is the only bank or lender I have ever worked with that blocks Mint. PLEASE STOP BLOCKING MINT!

It is with a very heavy heart that I write this review. The excitement of purchasing a new home should never be overshadowed by the lending process. As a consumer who does not know the ins and outs of financing, I looked to my loan expert to be my guide at the side through this process. With unanswered text messages, emails forwarded to other individuals on the team, that I had no idea were a part of the team, and excuse after excuse of how busy and/or overwhelmed they are, all I could do was question why I wasn’t as important as any other client.

We refinanced our condo with Guaranteed Rate in May 2021. We were give two "payment coupons" to send physical checks for the first two months of payments, before we were put into the online system (and if our mortgage was going to be sold to a third-party servicer). Disappointedly, despite both checks being cashed, our second monthly payment was NOT applied to our loan, and we had a late fee assessed and potentially improper interest accruing as well negative credit reporting to agencies. We reported the error to Guaranteed Rate, and I sent an official RESPA notice (with a copy to our loan officer who closed our refi). Our loan officer made sure the error was fixed IMMEDIATELY, which it was in less than a week. Thanks to Aimee ** in Chicago for correcting the error!

This is a warning for anyone thinking of using Guaranteed Rate for their next home purchase. Our experience with Guaranteed Rate Affinity and Scott ** (Loan Officer) was horrendous. Dealing with our loan officer was like dealing with a used car salesman and he was quite unscrupulous. He was not a trustworthy lender. We were misguided and provided with misinformation multiple times throughout the loan process.

I refinanced with GR this year. My first payment was due May 1st and I made it in late April. The check was cashed. June 1st my mortgage was transferred. Only then did I notice they didn’t give me credit for that payment. I provided GR with back of check. It was deposited into “wrong account” at GR. For 5 weeks, I’ve waited for them to give me credit and they still haven’t. I am forced to make an extra payment with my new services until GR figures this out. They’ve had my money for 3 months. Haven’t given me credit yet. They are Crooks & Thieves.

Guarantee Rate had all of the information a month before closing. On Thursday, they told us everything was ready for our closing on Monday. Then, on Saturday night- they sent an email saying we needed to push closing a week. Thankfully the seller agreed. Then, the night before closing they let us know they could not do the loan because of information about the HOA they had a month ago! Poor communication throughout the entire process.

We refinanced with Guaranteed Rate at the end of 2020, and our loan officer, Sean was great. That…was the last of the good news. We tried to initiate bi-weekly mortgage payments as we’d done with other loan companies for years, and that was when the pain started. 5 customer service reps ("We didn’t receive your set up fee, we found it, you can’t do biweekly pmts., let me connect you with a supervisor"), and 3 supervisors later ("Your loan is being transferred", "No it’s not", "Why don’t you just add extra funds to your monthly pmt.; it’s easier") and it was still not done. Then we were told 2 months ago that our loan was being transferred to another co. but then it wasn’t, and then last week…it actually was. In fairness, a supervisor named Nina tried to help us, but by then the transfer was in process. We have never experienced such poor customer service in all our years of refinancing. So… all I can say is “buyer beware.”

I was matched with Chanon ** and received pre-approval pretty quickly. I went under contract on 4/17. Exactly 3 weeks later after 17 unreturned emails and several calls I finally got him on the phone. He had not ordered the appraisal and had not updated a single number on the contract. When I asked if we were going to be approved by closing in 2 weeks he said “not a chance”. When I inquired why this work had not been done his response was “take it easy- I was on vacation”. No out of office reply and the others copied didn’t respond either. I nearly lost my condo because of their total incompetence. Run far away from this company! I’m with Fairway now and they have been amazing!

I have refinance my home three different times. The third time I refinanced through Guaranteed Rate. Refinancing is always a hassle but Guaranteed Rate took it to a different level. I submitted the application in mid December and immediate got approved. I submitted all of the required documentation and the loan officer scheduled me to close within 20 days. A couple of days before closing, he rescheduled due to being busy.

We worked with Nick ** at the San Antonio office. We had clearly communicated our timeline, expectations and submitted all required documents from the get go. Instead of reviewing all information carefully and performing due diligence as a professional lender, Nick's team had consistently missed information that we provided. Instead, they repeated asked for the same documents over 3-4 times - this had contributed to significant delays and at this point we had blew past multiple deadlines. Meanwhile, Nick continued to falsely promise timeline that he ended up missing, and instead of showing a sense of urgency, their communication got worse.

I could count on this mortgage company, they did what they said they would when they said they would! Helped me make informed decisions. This company worked quickly, other companies were backed up with too much business-due to low interest rates.

Got a mortgage from them - pretty easy- Paid it off just as they were selling me to Chase. Sent Guaranteed the pay off amount. Chase says I owe $281000. Guaranteed says they sent it and it is my problem. Emailed...No answer...Called ...disconnected 4 times. Got someone on the phone and asked them to send back my money... was told they didn't have it but would look into it. Also I have to call them. They will not call me. Run away fast. This company does not care about you.

I first applied for a refi with Owning.com. Everything seemed to be going well when the loan was to close. I was then told that Owning will become Rate.com. I pretty much had to resubmit all paperwork and refile after I was told by Owning that the loan was to close. I submit all paperwork again to Rate.com. I am told numerous times that the loan will close but never does, they just keep asking for more items. I have an excellent credit rating of over 770. The debt to loan is not even 1/4 of what will be borrowed. I have obtained mortgages in the past and have never been led astray by such incomitance. This ordeal has been going on for over three months. We are done, don't waste your time.

Guaranteed Rate brands itself with ads on how you can get a mortgage completely via an online process. But just trying making payments online - it went from very difficult - very hard to find the correct URL, etc., although at least it was possible -- to impossible. Mail service now is completely unreliable, so be prepared to get suckered for late fees since either online payments are not possible or it's so extremely difficult to navigate to a payment page. There went 20 minutes of my precious weekend, and now off to the post office hoping my check reaches them before they slap me with a late fee. No longer referring anyone to them!!!!

I finally closed on my loan 12/23/20 with Guaranteed Rate.com. First payment was due 2/1/2021. I mailed the payment with a temporary payment coupon they provided on 1/26/21 and it cleared my bank on 2/2/21. The mortgage was sold to Mr. Cooper effective 2/1/21. The new servicer of the loan, Mr. Cooper claims I was late in February because my payment was never sent to the new servicer. I made another payment on 2/19/21 so I would not be reported as late. What can I do? This is the worst mortgage company I have ever dealt with. They pass you around from one ineffective department to the next and the last department said I would have to talk with the original department I started with. Communication is awful and then they constantly request information that was sent previously. The rep who is making a nice commission apologizes profusely and tells you what you want to hear.

I am a 100% disabled veteran. Because of this, I was granted property tax exemption from the state of MD. I forwarded that message and the accompanying letter to Guaranteed Rate asking for an out of cycle escrow analysis. I was told it would take about 4 days. Since then a tax payment has been made to MD/Anne Arundel County tax assessor, which was subsequently returned, due to my tax exempt status. That was two weeks ago. I’ve talked to numerous customer service agents and almost as many supervisors. These folks have stated “it’s almost complete”, “check back in two days”, and “the supervisors’ computers aren’t working today.” On Tuesday I spoke with a gentleman, that stated he could see everything in the system, recalculated our mortgage and our escrow refund. He said he was going to send us an email to wrap it all up and get us a tracking number on the check through UPS. That email never came.

I only wanted to find out current rates for a re-fi. I got notification that my credit was ran. When I sent an email inquiring about it the response I received was, "So sorry about that! I did run it. However, good news is that it will not impact your credit score at all. (YES, IT DID HAVE AN IMPACT) Thanks! And have a great night!"

I am so frustrated that I cannot easily change a mortgage company. I spent 2 months, over 15 calls defending that I paid my mortgage when THEY were at fault. We were threatened with debt collectors and constant late notices despite being assured we had done everything we needed to. We talked to supervisors and managers, and no one could take care of the issue. When I asked them to make up for the horrible customer service they had shown us, I was told that the only compensation we could get was to not be charged late fees, even though we had never missed a payment or paid late. Scarlet mocked me on the phone and couldn't understand why I was frustrated when her company took my money, then told me I hadn't paid, spent 2 months making me prove I paid, and still didn't fix it in the system. As soon as we can refinance to use a different company, we will

My problem with Guaranteed Rate began when I decided to apply for the budget plan payment program. First, this company charges a $150.00 non refundable fee. Although I was surprised that there was a fee I paid it and starting on November 2020 I utilized the program. January 22nd they sent me a letter stating that starting on January 15th my loan no longer qualified for this program because they were transferring the loan to Chase effective March 1st. Although the application states the fee is non refundable it does not make it clear that they can take your money and then cancel your eligibility two months later. I find this to be very deceptive and a rip off. They should not be able to steal your money while providing a service for only two months. Beware of utilizing this service as it is deceptive and you can end up spending a lot more than what you thought you would save.

All started with a lot of promises that I would get approved and funded for a loan last April 2020. Selling a home and buying a new one with FHA mortgage lender recommended by my realtor. June signed a contract on a new house. Conditionally approved and provided all the documents but they kept asking for extensions. This went on from initial closing July until Late September where they told me no. Now it's not going to happen. So I had strung out my sellers for months and I found a new lender. Never again to a big company and being a number. Very disappointing.

I started the process to refinance a second home in May of 2020. I expected the process to take longer due to the number of refi's occurring and Covid-19. Closing was finally scheduled on Dec 31, 2020. Thru this process, Guaranteed Rate communicated sparingly.

The loan was easy to get but after I closed it got ugly. The state of Texas approved me for a 100% tax exemption due to me being disabled due to my military service. I sent the paperwork to them and heard nothing for 2 weeks. I called to check on it and I would told to call back in 2 days and this went on for a week and a half and I was told that the delay was because they were behind because of Thanksgiving. Because taxes increased my monthly payment I asked what I should do until it was processed and they said it will definitely be done by the 16th which was my last day to pay it.

Very difficult to work with. Have used Guaranteed Rate 3 other times and when things are going well they are fine. Most recently we were paired with a loan specialist who was inept at best. After multiple delays on her part guaranteed rate switched us to a new specialist. At that point the trust in them was lost. Would avoid using them at all cost unless you want to feel small and insignificant when you need help. They stand by their employees which is a great quality but I don't feel it is smart to do when they spend 3 weeks not completing tasks they said they were going to.