Finova Financial

I borrowed $2,500 on May 13, 2017! I did not understand that I was being charged a fee of $3,637.47 for insurance that Finova pays to cover the automobile that I put a lien on to obtain the $2,500. I had also given them proof of my USAA car insurance when I submitted the application. They never said anything about a car insurance policy had to be paid up in full when I took out the loan. When I downloaded the paperwork (one week later to find out how to make my payments and where) it said I had to pay back $7,500 for a $2,500 loan! When I read that I thought I was going to lose it right then and there! I was very upset!

I trusted this business and they took advantage of that trust. Added extra fees that doubled the amount I requested. Didn't explain what they were for and optional. If they had I would have said no. Beware, don't trust. Read and ask questions.

After loan there was no help. When I asked for a payoff was told different than I was told when I obtained the loan. During the loan the communication was horrible. Asked for a payoff left. They won't give me one. Only an email. I wanted one from them with a signature of someone authorized to do so. I asked way were the funds for my loan being applied to and they said they didn't have that information. I asked for their location to go to the office to try and get help in understanding this loan and they told me there is no office to go to. This is a terrible business. Hard money loan and hard customer service is for sure.

I saw Finova online and they were cheaper. Then, I contacted them and the loan processor was nice. She was helpful, answered my questions, and going on with the information. The application was a good experience for me. They basically told me what I needed to get the loan done. I had no problems. There was back and forth with emailing me documents to sign, to get the loan approved. And then they told me what I had to do, then they emailed me where to go pick up the money from. I will recommend them to anybody who would ask me.

I put in a title loan and several companies contacted me. We randomly signed up with the companies through Gmail and it took less than an hour for Finova Financial to contact me. It was a very good response time and they were very helpful. I kept having trouble with my phone and the lady just wanted me to finish the questionnaire. She was patient with me and she was nice. She understood that the phone cuts out and where I live in the country, I get dropped calls every now and then due to service. Also, they used Walmart’s MoneyGram instead of Western Union where you have to write codes down so it’s convenient. You can just go find a Walmart and we got one in St. Cloud so we worked with them.

The service representative was kind and patient. She explained every step clearly and explained what I should expect next. I was skeptical of this service at first but they really gained my trust and worked patiently with me. The time given to pay the company back was very generous. The interest and fees are a little higher but due to my emergency I was in no position to be picky.

When I called I'm only borrowing 1500.00. The people on the phone were nice until the next month, and I owe over 3600.00 for 1500.00 borrow. Not including you have to use Moneygram that charges you. So I'm paying close to 4000.00 for a 1500.00 borrow. I called them and asked them why so high, and she didn't explain it right to me. They beat around the bush. If I knew this I'll just get the 1500.00 from my grandparents. The interest is over 50 percent. Online it lies to you. I'll never go to this company again and I'll let all my friends and family not to trust this scam business. Also the people on the phone are so rude when you pay, and I asked mail a money order or come by and pay cash they said no. So it cost me more money for the moneygram. What ** business is this??? Also when I paid by moneygram I had nothing but problems. I called moneygram and they said they're having problems with this ** company with paying by them.

Within a couple of hours from the time of my loan inquiry, Finova Financial contacted me. It was quick. The application process is easy and I have no complaints. Overall, they're good and easy to deal with.

My mom had a tumor removed from her brain and she almost died. And when that happened, it kind of set everything else out. When I was first called Finova, it did not take very long for me to get the loan I inquired about and the rep I had spoken to was great and very attentive. But the application process was difficult. Certain areas were not explained to me, which would've made it easier for me. They said they'd send an email and they told me what I had to provide and the different documents that were required. But I didn't know that all I had to do was tap the area that I wanted to address and that it would take me where I needed to go so I could take the picture that was required. I’m 65 and at our age, we need a little bit more guidance. But other than that, I’m happy with the way things worked out, the process and the options that were given. There were no prepayment penalties, too. So I would recommend Finova in a heartbeat.

I like Finova and I had no problems with them. It was a great experience. From the time I inquired from them, it took them only 10 minutes to contact me. Other loan companies give you the runaround and most of them are fraudulent. It was easy applying to them as well.

The application process with Finova Financial was pretty easy. There's a little bit of work and I had to do a lot of things. And I don't like that I have to MoneyGram my payments in, instead of just paying through a debit card or over the phone. It's costing me an extra $7 a month. Other than that, it was a decent experience.

I made a loan inquiry and Finova contacted me the same day. They agreed with me and I went with them. I mostly filled up the paperwork online and submit some photos. The process was very easy. The loan processor made sure I did the right stuff, went to the right locations and submit the right documents. The interest rate is a little too high but it was a good experience.

The online reviews for Finova Financial were the most positive compared with all of the other ones that’s why I decided to choose to work with them. They contacted me the same day of my loan inquiry. The application process is also straightforward. It was as easy as ordering a pizza.

After doing an internet search, I called Finova to inquire. Overall, the application process and everything was very easy. So, I stayed with them. They're better than the other companies who contacted me because of their efficiency, being true to their word and trying to do what they can do as far as meet the customer's request. The young lady I initially dealt with put me in touch with someone else who I was dealing with which has kept me a little bit on the edge at the beginning. I never received my paperwork to show me the breakdown or the monthly payments. When I went online to try and obtain this information, it said I had to enter my phone number and then I'd be sent some sort of a text, so I can input a code. But for some reason or another, I was like never in the system. I could never get this code. So, I kept calling and finally, the lady sent me a copy via email but did not explain to me why I couldn't receive it online.

I took out a loan with Finova and I have a big issue with my tax on my car. I went and paid my registration so I can have my tags. Apparently, they're not sending the correct paperwork to the DMV. So, I can't really get the sticker for my car. I've been calling their customer service about three times a day and they're going to look into the problem. They said that I have to call back to the DMV and talk to them. So, I called the DMV and they need my title. All Finova need to do is sign the back of the title, send it to the lien holder and send that paper copy to DMV, so they can go ahead and process my tags.

I've PAID off my loan in full and have yet to receive my total back and I'm still waiting for Rachel to call me back about it from last week. She said she would have called me back the next day. Still waiting.

Did exactly what they said within 1 day. Pretty impressive compared to other online companies I felt and pretty simple process from start to finish, paid off loan no problems with receiving title back with no lien. Would do again if need arises and would highly recommend to everyone!

Absolutely the friendliest and helpful business I've ever had contact with. Very easy process on processing and approval on loan. It's very nice to know that there is a financial business willing to help people that don't have outstanding credit due to unforeseen circumstances. Thanks.

Everything was good with Finova. They were very friendly and helped me out when I needed it. They worked with me when I was late on my first payment. Everybody seemed to be knowledgeable and they took you right through the process. They were professional in their dealings and decent. I would recommend them to a friend.

The application process was easy. Everything that Finova Financial told me I needed to do, it was right there for me. Everything was explained. The personal loan processors were also very helpful. It was a good experience.

I needed the loan and Finova Financial was available for me that's why I used them. The application was easy and it's a very good experience. They contacted me on the same day and I got the money on time when I need it. The only inconvenience in it was the interest is a little bit higher. But for now, everything is good and I can recommend someone to them.

The rep that I spoke to was a great worker. She handled me and my wife superbly. The money was on time, and I paid it back. It was a wonderful experience and I would recommend Finova Financial.

When I called Finova to get information, they were really friendly and helpful. It only took them 15 minutes to half an hour to contact me back, so I picked them. Their application process was easy, which took about 2-3 hours total. Everything was good.

The Finova experience has been great and it's better than the other companies that contacted me. They've been responding to me immediately when I needed assistance and they sent me emails about all the payments that I need to do. The only problem is that I haven't been able to make the first payment because I've been having some job issues. But I already started last week and this Friday I'll be able to make my first payment.

The Finova loan processor was great. They helped me, instructed me what to do and I got the $250 loan. It was nice to have that extra cash to pay some bills off and I was also able to purchase a few items for the small business, which was great. I was very happy with the loan. It was excellent.

I usually don't take the time to write reviews, but I needed to take some time and give anyone who is debating on whether to business with Finova Financial a piece of advice... DON'T... The entire system is 1 big sham. Read the company's breakdown on what a $1000.00 loan will cost you, then call them and ask what the loan payments really will be. They don't factor in that you must have an addendum added to your loan which only doubles if not triples the amount of the loan.

I used another company before but I had to go in. My work schedule didn't allow me to do that this time and Finova was online so, it was convenient. But they were misleading and I'm deeply paying for that now. When I took out the loan, it was not explained to me that the interest would be accrued on the balance and not the principal balance. I was also told a 60-day payoff amount. But when I called back later, the person I spoke with told me that that was not true. I borrowed $750 and I was looking to pay it off in 60 days. I'm expecting to pay somewhere around $938, but that's not the case. It's over $1,000 and it's accruing interest not only on the principal balance that I took out but also on the fees. Every day that I don't pay, it goes up $1.85 or $1.95 and once that's added, they charge interest on that as well.

The employees were all great during this process from beginning to payoff of the loan. All my questions and concerns were answered quickly. They helped me when there were issues making the payoff amount and overall a great experience. I was very impressed on how the representatives were readily available even after 5 pm when other companies are closed.

I was going through a hard time and couldn't get a loan anywhere so, in a pinch, it was ok. Their fees are outrageous. The customer service guy Jay worked very closely with me and called and emailed me constantly when I was getting the loan, but when I was having trouble with first payment (waiting 3 days for my tax return to hit my bank), I emailed Jay 3 times and he NEVER responded. The only option to pay is through MoneyGram which, of course, charges a fee and is very inconvenient. I wouldn't use again, but like I said, it was ok when I was in a bind at the time!

After my loan inquiry, I was contacted immediately by Finova Financial. They were faster and a lot more online than other loan companies. The application process was short and easy. I just had to submit pictures of my vehicle, proof of income, and my title. The first time, it was mediocre with my personal loan processor. She didn't put anything online like she was supposed to. I called and talked to the Finova reps because I felt like she got a lot of the loan process wrong. The second time around, it was a lot cheaper and better. I'd recommend them if they have been more straightforward about how much the loan and interest rate were going to be. Basically, it sounded like I had a 12-month loan, and then I ended up paying double this year because they set me for a 24-month loan, which cost me quite a bit more and wasn't expected, and I was very clear I was only planning to take money up for a month.