Finova Financial

Signed up for a title loan for 2000.00 in November of 2017 after confirming MULTIPLE times with the representative that I wanted to build my credit and that this would be reported to the credit bureaus (it's not). After receiving the paperwork, saw a "voluntary" debt cancelation addendum which is basically their version of insurance in case the car is damaged or totaled during the loan. Told them I didn't need this as I had a great policy with Geico that covered my car. Within the 4 days that the paperwork said I had to remove the insurance, I called and was told the insurance is mandatory. Now, 7 months later I go into a car dealership to try and trade in my car.

I attempted to go through the bank for a loan, but our bank worked for a very long time and they delayed me. My fiancé showed Finova Financial to me and it was very simple to apply for a loan. They always transferred me to the same person and the female loan officer who assisted me was friendly and well-informed. I had my money in less than 24 hours from the time I officially applied for it. So, I had a really good experience with Finova.

Finova Financial gave me personalized attention and I had a better experience with them than other companies. They contacted me in about 2 hours from the time of my loan inquiry. They seemed more willing to accommodate, were speedy, and there was a sense of urgency which I needed. The customer support was very supportive and helped me walk through it. My personal loan processor was very good and the overall process was very easy. Overall, Finova delivered as promised.

Finova Financial was great and had a quick turnaround time. It took less than an hour for them to contact me after my loan inquiry. Also, the application process was easy and my experience with the loan officer was good.

Finova Financial explained the process and application in a detailed manner and they gave me options based on my thoughts and what I wanted to do so I can choose what I can manage, which wasn’t a lot. It was easy for me because it's helpful and when I filed the application, they contacted me in a minute so they were fast and efficient. At first, when I tried, I was unsure if I was getting the loan or not. But they made me feel that trust in them and they gave me security. From all the loans that I applied to, Finova was the one that made me feel confident which was the major part of it all. I had to do all kinds of stuff to get the loan and although my car is salvaged, I still got it and it wasn’t that bad. They were patient with me and I would recommend them.

Finova Financial was fantastic. After I made an inquiry about the loan, they contacted me in 3-5 minutes. Their reps were down to earth and I felt comfortable. I made a lot of calls and they were above and beyond. They worked with us for $1200 and with the last email I sent them, it showed that it was funded within five mintutes. It was instantaneous. Finova Financial needs to take care of the people that they have in the office because I've had a great experience. I'd pass it on to anybody overly interested on payday loans. Have patience in the wait.

I needed a loan of $1000 against my car and one company told me they’d go only $300, another one said $500, and Finova Financial said $700. They put me closer to my figure and so I went throught the process with them. The loan processor was an elderly lady, but she was very pleasant, nice and seemed very educated. She mostly instructed me and I did what she told me.

I was looking for a title loan company and there was none around where I lived. I found Finova Financial online then I called them. My interaction with them was good. I ended up dealing with Donna. She was very polite and nice, and she walked me through the whole process from beginning to end--sending over the photos, getting the title, and getting money sent to me via MoneyGram. She sent me the information that I needed to send her back as well. I then had to go fax some things at FedEx, she walked that to me and they sent the label to me. We did everything over the phone in one day and it was a good experience.

Finova Financial contacted me the same day of my loan inquiry. I have other loan companies contact me but I chose Finova Financial because I have some other lender contact me but the other service wasn’t good. Finova is good and that’s why I go back. The application process was easy. The lady who was on the phone with me explained exactly what to do, where to go. They have patience. They’re really great and I love that about them. I'm very happy.

I had nothing but good experience with Finova Financial. In just a couple of minutes after I had my loan inquiry, they called me. They were not pushy unlike the other companies that contacted me. In fact, the rep was very sympathetic to me. My dad passed away, I’m trying to take care of my mom, I’m working two jobs, and I had to leave everything up Oregon with my aunt and my uncle to come down to California. And the rep understood these and took everything into consideration.

I had a good experience with Finova Financial. When I inquired about the loan though, it went days before I was contacted by them. Other companies have contacted me too, but it was better with them. Miss Linda, the young lady who I spoke with, was very nice. She was also very knowledgeable and has good customer service skills. I sent in my information and title, and once they received everything including the extra stuff that I didn't have and had to send in, I was approved in a day. Overall, Finova is a good company. I'd tell people they should try them.

I looked for somebody to buy back my title loan and Finova Financial was able to do that perfectly. I reached out to them and the customer service reps were very helpful. They kept up with me and they called me back when necessary. However, once I submitted all the information, they wanted me to send my title through FedEx. But I went to get back with them with the payment and I already submitted all my information. They have everything, plus my title. When it came time for the releasing of the funds, there was some hesitation there. The timeline was lengthy and I was told it could happen in about two hours but it took all day. They took a while but they got it done. So overall, it still was a good experience and the application process went well.

I started with the need for 1300 in a pinch and was lead to believe that I would only be charged 17 to 30% interest and that was it. They lied, not only in the sales pitch but all of their business practices are deceptive. The woman, on the phone, stated there were no additional fees and no prepayment penalty. They not only lied about the fees but required their own insurance which was the almost the same amount as the loan, even though I had insurance already. When I checked about paying the entire loan early, the payoff was almost the same as if I made the monthly payment. So the repayment was 2 1/2 times the loan, or 3000 on a 1300 loan. How is this saving big. It is not.

I borrowed $2,500 on May 13, 2017! I did not understand that I was being charged a fee of $3,637.47 for insurance that Finova pays to cover the automobile that I put a lien on to obtain the $2,500. I had also given them proof of my USAA car insurance when I submitted the application. They never said anything about a car insurance policy had to be paid up in full when I took out the loan. When I downloaded the paperwork (one week later to find out how to make my payments and where) it said I had to pay back $7,500 for a $2,500 loan! When I read that I thought I was going to lose it right then and there! I was very upset!

I trusted this business and they took advantage of that trust. Added extra fees that doubled the amount I requested. Didn't explain what they were for and optional. If they had I would have said no. Beware, don't trust. Read and ask questions.

After loan there was no help. When I asked for a payoff was told different than I was told when I obtained the loan. During the loan the communication was horrible. Asked for a payoff left. They won't give me one. Only an email. I wanted one from them with a signature of someone authorized to do so. I asked way were the funds for my loan being applied to and they said they didn't have that information. I asked for their location to go to the office to try and get help in understanding this loan and they told me there is no office to go to. This is a terrible business. Hard money loan and hard customer service is for sure.

I saw Finova online and they were cheaper. Then, I contacted them and the loan processor was nice. She was helpful, answered my questions, and going on with the information. The application was a good experience for me. They basically told me what I needed to get the loan done. I had no problems. There was back and forth with emailing me documents to sign, to get the loan approved. And then they told me what I had to do, then they emailed me where to go pick up the money from. I will recommend them to anybody who would ask me.

I put in a title loan and several companies contacted me. We randomly signed up with the companies through Gmail and it took less than an hour for Finova Financial to contact me. It was a very good response time and they were very helpful. I kept having trouble with my phone and the lady just wanted me to finish the questionnaire. She was patient with me and she was nice. She understood that the phone cuts out and where I live in the country, I get dropped calls every now and then due to service. Also, they used Walmart’s MoneyGram instead of Western Union where you have to write codes down so it’s convenient. You can just go find a Walmart and we got one in St. Cloud so we worked with them.

The service representative was kind and patient. She explained every step clearly and explained what I should expect next. I was skeptical of this service at first but they really gained my trust and worked patiently with me. The time given to pay the company back was very generous. The interest and fees are a little higher but due to my emergency I was in no position to be picky.

When I called I'm only borrowing 1500.00. The people on the phone were nice until the next month, and I owe over 3600.00 for 1500.00 borrow. Not including you have to use Moneygram that charges you. So I'm paying close to 4000.00 for a 1500.00 borrow. I called them and asked them why so high, and she didn't explain it right to me. They beat around the bush. If I knew this I'll just get the 1500.00 from my grandparents. The interest is over 50 percent. Online it lies to you. I'll never go to this company again and I'll let all my friends and family not to trust this scam business. Also the people on the phone are so rude when you pay, and I asked mail a money order or come by and pay cash they said no. So it cost me more money for the moneygram. What ** business is this??? Also when I paid by moneygram I had nothing but problems. I called moneygram and they said they're having problems with this ** company with paying by them.

Within a couple of hours from the time of my loan inquiry, Finova Financial contacted me. It was quick. The application process is easy and I have no complaints. Overall, they're good and easy to deal with.

My mom had a tumor removed from her brain and she almost died. And when that happened, it kind of set everything else out. When I was first called Finova, it did not take very long for me to get the loan I inquired about and the rep I had spoken to was great and very attentive. But the application process was difficult. Certain areas were not explained to me, which would've made it easier for me. They said they'd send an email and they told me what I had to provide and the different documents that were required. But I didn't know that all I had to do was tap the area that I wanted to address and that it would take me where I needed to go so I could take the picture that was required. I’m 65 and at our age, we need a little bit more guidance. But other than that, I’m happy with the way things worked out, the process and the options that were given. There were no prepayment penalties, too. So I would recommend Finova in a heartbeat.

I like Finova and I had no problems with them. It was a great experience. From the time I inquired from them, it took them only 10 minutes to contact me. Other loan companies give you the runaround and most of them are fraudulent. It was easy applying to them as well.

The application process with Finova Financial was pretty easy. There's a little bit of work and I had to do a lot of things. And I don't like that I have to MoneyGram my payments in, instead of just paying through a debit card or over the phone. It's costing me an extra $7 a month. Other than that, it was a decent experience.

I made a loan inquiry and Finova contacted me the same day. They agreed with me and I went with them. I mostly filled up the paperwork online and submit some photos. The process was very easy. The loan processor made sure I did the right stuff, went to the right locations and submit the right documents. The interest rate is a little too high but it was a good experience.

The online reviews for Finova Financial were the most positive compared with all of the other ones that’s why I decided to choose to work with them. They contacted me the same day of my loan inquiry. The application process is also straightforward. It was as easy as ordering a pizza.

After doing an internet search, I called Finova to inquire. Overall, the application process and everything was very easy. So, I stayed with them. They're better than the other companies who contacted me because of their efficiency, being true to their word and trying to do what they can do as far as meet the customer's request. The young lady I initially dealt with put me in touch with someone else who I was dealing with which has kept me a little bit on the edge at the beginning. I never received my paperwork to show me the breakdown or the monthly payments. When I went online to try and obtain this information, it said I had to enter my phone number and then I'd be sent some sort of a text, so I can input a code. But for some reason or another, I was like never in the system. I could never get this code. So, I kept calling and finally, the lady sent me a copy via email but did not explain to me why I couldn't receive it online.

I took out a loan with Finova and I have a big issue with my tax on my car. I went and paid my registration so I can have my tags. Apparently, they're not sending the correct paperwork to the DMV. So, I can't really get the sticker for my car. I've been calling their customer service about three times a day and they're going to look into the problem. They said that I have to call back to the DMV and talk to them. So, I called the DMV and they need my title. All Finova need to do is sign the back of the title, send it to the lien holder and send that paper copy to DMV, so they can go ahead and process my tags.

I've PAID off my loan in full and have yet to receive my total back and I'm still waiting for Rachel to call me back about it from last week. She said she would have called me back the next day. Still waiting.

Did exactly what they said within 1 day. Pretty impressive compared to other online companies I felt and pretty simple process from start to finish, paid off loan no problems with receiving title back with no lien. Would do again if need arises and would highly recommend to everyone!