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Finova Financial
Finova Financial
Call toll free
(844) 860-8036
Overall Satisfaction Rating
4.36/5
  • 5 stars
    110
  • 4 stars
    24
  • 3 stars
    14
  • 2 stars
    4
  • 1 stars
    10
Based on 162 reviews that contain star ratingsSHOW RATING DISTRIBUTION

Finova Financial

ConsumerAffairs Accredited Brand

Services ARIZONA, CALIFORNIA, FLORIDA, NEW MEXICO, TENNESSEE, OREGON & SOUTH CAROLINA ONLY.

When you need emergency funds, don't get a title loan. Get a Finova Car Equity Line of Credit (C-LOC). C-LOC available only for ARIZONA, FLORIDA, TENNESSEE, OREGON and SOUTH CAROLINA.

Finova’s Car Equity Line of Credit (C-LOC) costs 70% less than the current national average, provides instant access to capital, and a 12-month pathway back to financial health, online, mobile, anywhere, 24/7.

Finova clients benefit from the ability to complete the loan process online, instant approval decisions and same day cash funding. The Finova client portal provides personalized access to our financial dashboard allowing real time management of your financial health. Payments can be made from the convenience of any computer or mobile device and at 32,000 US retail locations. Successful payment history provides declining rates, the opportunity to establish and build credit, along with access to additional funds on demand.

A-BBB Rating
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166 Finova Financial Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: May 31, 2018

I attempted to go through the bank for a loan, but our bank worked for a very long time and they delayed me. My fiancé showed Finova Financial to me and it was very simple to apply for a loan. They always transferred me to the same person and the female loan officer who assisted me was friendly and well-informed. I had my money in less than 24 hours from the time I officially applied for it. So, I had a really good experience with Finova.

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Verified Reviewer Verified Buyer
Original review: May 18, 2018

Finova Financial gave me personalized attention and I had a better experience with them than other companies. They contacted me in about 2 hours from the time of my loan inquiry. They seemed more willing to accommodate, were speedy, and there was a sense of urgency which I needed. The customer support was very supportive and helped me walk through it. My personal loan processor was very good and the overall process was very easy. Overall, Finova delivered as promised.

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Verified Reviewer Verified Buyer
Original review: May 16, 2018

Finova Financial was great and had a quick turnaround time. It took less than an hour for them to contact me after my loan inquiry. Also, the application process was easy and my experience with the loan officer was good.

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Verified Reviewer Verified Buyer
Original review: May 13, 2018

Finova Financial explained the process and application in a detailed manner and they gave me options based on my thoughts and what I wanted to do so I can choose what I can manage, which wasn’t a lot. It was easy for me because it's helpful and when I filed the application, they contacted me in a minute so they were fast and efficient. At first, when I tried, I was unsure if I was getting the loan or not. But they made me feel that trust in them and they gave me security. From all the loans that I applied to, Finova was the one that made me feel confident which was the major part of it all. I had to do all kinds of stuff to get the loan and although my car is salvaged, I still got it and it wasn’t that bad. They were patient with me and I would recommend them.

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Verified Reviewer Verified Buyer
Original review: May 11, 2018

Finova Financial was fantastic. After I made an inquiry about the loan, they contacted me in 3-5 minutes. Their reps were down to earth and I felt comfortable. I made a lot of calls and they were above and beyond. They worked with us for $1200 and with the last email I sent them, it showed that it was funded within five mintutes. It was instantaneous. Finova Financial needs to take care of the people that they have in the office because I've had a great experience. I'd pass it on to anybody overly interested on payday loans. Have patience in the wait.

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Verified Reviewer Verified Buyer
Original review: May 6, 2018

I needed a loan of $1000 against my car and one company told me they’d go only $300, another one said $500, and Finova Financial said $700. They put me closer to my figure and so I went throught the process with them. The loan processor was an elderly lady, but she was very pleasant, nice and seemed very educated. She mostly instructed me and I did what she told me.

I was made to jump through hoops. I had to take pictures of the inside of the car, front seat, back seat, the hatchback, the outside left, the outside right, back, front, pictures of the inside of the car, picture of the VIN number, picture of the title front and back, and my insurance card. Everything had to be in pictures and sent to them. After she looked at my pictures, my income and the car I’ll be paying, she told me that she’d give the $700 and that was pretty much the end of it. And then I did all the rest on this end and I forwarded it to her by email. Then she instructed me to go to FedEx and I fedexed my title to them.

It took us a couple of days to wrap it all up, but they didn’t tell me upfront how much I'm gonna pay back if I borrowed the money. I already overnighted my title to them and that same afternoon is when they told me. Now I want to go ahead and get that paid off right away and get my title back. I didn’t read the fine print too well. I’m really trying to pay it off in two months because I don’t want to double what I owe them. They should divulge the cost of the loan and instead of telling me $145 for two years every month for the $700 I borrowed. So, I would tell others my experience and tell that they’ll loan you the money but you would hop off.

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Verified Reviewer Verified Buyer
Original review: May 5, 2018

I was looking for a title loan company and there was none around where I lived. I found Finova Financial online then I called them. My interaction with them was good. I ended up dealing with Donna. She was very polite and nice, and she walked me through the whole process from beginning to end--sending over the photos, getting the title, and getting money sent to me via MoneyGram. She sent me the information that I needed to send her back as well. I then had to go fax some things at FedEx, she walked that to me and they sent the label to me. We did everything over the phone in one day and it was a good experience.

I was also short on a couple of bills that I needed to take care of and Finova gave me options. You would end up paying more money than you needed to pay if you take the loan through the whole term, but Donna explained to me exactly what they charged and what it would cost if I was to pay it off sooner than later. And it would be up to me to take advantage of paying it off sooner wherein I would only pay back what I owed plus an additional $250. Overall, everything has been fine with Finova. I looked at the Better Business Bureau saying that they were okay, but for me, it was easy and simple with them. I got the title loan, and for what I asked for and what I received, it was adequate for my car.

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Verified Reviewer Verified Buyer
Original review: May 4, 2018

Finova Financial contacted me the same day of my loan inquiry. I have other loan companies contact me but I chose Finova Financial because I have some other lender contact me but the other service wasn’t good. Finova is good and that’s why I go back. The application process was easy. The lady who was on the phone with me explained exactly what to do, where to go. They have patience. They’re really great and I love that about them. I'm very happy.

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Verified Reviewer Verified Buyer
Original review: April 29, 2018

I had nothing but good experience with Finova Financial. In just a couple of minutes after I had my loan inquiry, they called me. They were not pushy unlike the other companies that contacted me. In fact, the rep was very sympathetic to me. My dad passed away, I’m trying to take care of my mom, I’m working two jobs, and I had to leave everything up Oregon with my aunt and my uncle to come down to California. And the rep understood these and took everything into consideration.

Finova Financial worked with me. I didn’t feel rushed about any decisions and everything was explained to me. Although the interest rate was high, it’s what you’d expect because some of them were about four times the loan. The application process was easy too where the best part was uploading the picture. They wanted a picture of the vehicle, a picture of you and the vehicle, and a picture of parts of the vehicle as they wanna make sure that’s yours. So, I sent all my pictures and all I had to do was tap on where the picture would go, and my camera would come up. I also didn’t have to run here and there. They just emailed me all the paperwork then I printed them out and mailed them at the FedEx center.

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Verified Reviewer Verified Buyer
Original review: April 28, 2018

I had a good experience with Finova Financial. When I inquired about the loan though, it went days before I was contacted by them. Other companies have contacted me too, but it was better with them. Miss Linda, the young lady who I spoke with, was very nice. She was also very knowledgeable and has good customer service skills. I sent in my information and title, and once they received everything including the extra stuff that I didn't have and had to send in, I was approved in a day. Overall, Finova is a good company. I'd tell people they should try them.

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Verified Reviewer Verified Buyer
Original review: April 27, 2018

I looked for somebody to buy back my title loan and Finova Financial was able to do that perfectly. I reached out to them and the customer service reps were very helpful. They kept up with me and they called me back when necessary. However, once I submitted all the information, they wanted me to send my title through FedEx. But I went to get back with them with the payment and I already submitted all my information. They have everything, plus my title. When it came time for the releasing of the funds, there was some hesitation there. The timeline was lengthy and I was told it could happen in about two hours but it took all day. They took a while but they got it done. So overall, it still was a good experience and the application process went well.

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Verified Reviewer
Original review: April 25, 2018

I started with the need for 1300 in a pinch and was lead to believe that I would only be charged 17 to 30% interest and that was it. They lied, not only in the sales pitch but all of their business practices are deceptive. The woman, on the phone, stated there were no additional fees and no prepayment penalty. They not only lied about the fees but required their own insurance which was the almost the same amount as the loan, even though I had insurance already. When I checked about paying the entire loan early, the payoff was almost the same as if I made the monthly payment. So the repayment was 2 1/2 times the loan, or 3000 on a 1300 loan. How is this saving big. It is not.

They also use illegal collection methods, like contacting the relatives of you when you are late by a few days. In California it is illegal to contact family members other to locate the borrower initially. Once that has been determine they are not allowed to contact family members again. Finova contacted 3 different family member which not only is harassment but again not legal. I will be filing a complaint with the California Attorney General for violation of the guidelines. Under no circumstances is this a reputable company like the former reviews state. I urge all to never use these crooks and liars.

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Verified Reviewer Verified Buyer
Original review: July 4, 2017

I borrowed $2,500 on May 13, 2017! I did not understand that I was being charged a fee of $3,637.47 for insurance that Finova pays to cover the automobile that I put a lien on to obtain the $2,500. I had also given them proof of my USAA car insurance when I submitted the application. They never said anything about a car insurance policy had to be paid up in full when I took out the loan. When I downloaded the paperwork (one week later to find out how to make my payments and where) it said I had to pay back $7,500 for a $2,500 loan! When I read that I thought I was going to lose it right then and there! I was very upset!

I went to my credit union and they also called Finova. We were told that even though Finova had my loan out with my vehicle as collateral and Midflorida Credit Union is paying off the loan within a three week period, we would have to pay the extra $3637.47 for the paid up insurance for the car they are holding the title on! The credit union paid off Finova Financial the total loan on June 1, 2017 including the paid up insurance and we were told that I could not get the insurance amount back! Finova no longer holds the lien on my car! I can understand Finova having the insurance for the length of the loan. I do understand that! But I paid the loan off within a three week period and Finova had to be paid over $6455.56 for a $2,500 loan… I paid the loan off within a three week period and they never even got my first payment because the loan was paid in full!

I took the loan out because I needed the money and now I am in a more financial bind than I was when I took the loan out! I sent a letter to them asking for the return of the insurance that they said was non refundable. I sent it. Return receipt requested and they signed for it. It has been a month and I have not gotten any kind of response from them. When the credit union paid the loan off and we asked for insurance to be refunded they said I had signed for it and it was binding. I thought that insurance was payable as you went along. I already had my own car insurance that is an automatic withdrawal every month for full coverage. I never heard of an upfront insurance plan that had to be prepaid for the loan with the car as collateral. When I downloaded the paperwork and saw that they wanted $7500 paid to them for a $2500 loan! I was flabbergasted!

I then went to my credit union to see if we could pay the loan off and therefore stop the insurance fee. I didn't understand that it was a paid up plan. Even the people at the credit union had never heard of this! I borrowed the money May 13, 2017 from Finova Financial and paid it off three weeks later on June 1, 2017. I truly thought they would return the insurance money to me because I didn't believe this was a legitimate fee! So far I have had no response from them and I am in such a state that I can't sleep at night and I am just devastated! Please, please help me! I thank you for your help and understanding in advance! I sent the letter to claim notice, Finova Financial LLV4521, P. G. A. Blvd Suite 226, Palm Beach Gardens, FL 33418 and referenced my loan number: **.

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28 people found this review helpful
Verified Reviewer
Original review: June 22, 2017

I trusted this business and they took advantage of that trust. Added extra fees that doubled the amount I requested. Didn't explain what they were for and optional. If they had I would have said no. Beware, don't trust. Read and ask questions.

10 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 21, 2017

After loan there was no help. When I asked for a payoff was told different than I was told when I obtained the loan. During the loan the communication was horrible. Asked for a payoff left. They won't give me one. Only an email. I wanted one from them with a signature of someone authorized to do so. I asked way were the funds for my loan being applied to and they said they didn't have that information. I asked for their location to go to the office to try and get help in understanding this loan and they told me there is no office to go to. This is a terrible business. Hard money loan and hard customer service is for sure.

6 people found this review helpful
Verified Reviewer
Original review: May 11, 2017

I saw Finova online and they were cheaper. Then, I contacted them and the loan processor was nice. She was helpful, answered my questions, and going on with the information. The application was a good experience for me. They basically told me what I needed to get the loan done. I had no problems. There was back and forth with emailing me documents to sign, to get the loan approved. And then they told me what I had to do, then they emailed me where to go pick up the money from. I will recommend them to anybody who would ask me.

4 people found this review helpful
Verified Reviewer
Original review: May 10, 2017

I put in a title loan and several companies contacted me. We randomly signed up with the companies through Gmail and it took less than an hour for Finova Financial to contact me. It was a very good response time and they were very helpful. I kept having trouble with my phone and the lady just wanted me to finish the questionnaire. She was patient with me and she was nice. She understood that the phone cuts out and where I live in the country, I get dropped calls every now and then due to service. Also, they used Walmart’s MoneyGram instead of Western Union where you have to write codes down so it’s convenient. You can just go find a Walmart and we got one in St. Cloud so we worked with them.

At first, it was as routine as it could be but it wasn’t until I explained to them that the car I bought for my wife was in her name. So, I went through the whole explaining and they said, “Well, wait a minute, if it’s registered in your wife’s name, we need to talk to your wife.” And I said, “Okie dokie.” And then I got off the phone and handed it to my wife and she went through the experience. I mentioned it once that I was using her vehicle because it was newer than mine but they work with certain availability on automobiles. They said my taxes would be done in eight to twenty-eight days because of E-file so I took the loan out on a 30-day loan based on that scenario and they’re working with me. They said, "work until tomorrow." I’m trying to check every day if my funds are available. As soon as they’re available, I will be able to pay my loan off in full. I want to pay it off as quick as possible to get my wife’s title back so she won’t stress over it.

If they continue to work with me, I would appreciate it. They worked with me and they’re still working with me until tomorrow. The email I got said that they would wait until the 28th. They’re expecting the payment at 323. I’m trying to jump through nine hoops and waiting on my tax returns. As soon as it comes in, I can cover all the debt. So far it has been great. They’re showing compassion. They’re not just a computer-run drone, they’re somebody that I can talk to and they understand what life’s about.

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4 people found this review helpful
Verified Reviewer
Original review: May 5, 2017

The service representative was kind and patient. She explained every step clearly and explained what I should expect next. I was skeptical of this service at first but they really gained my trust and worked patiently with me. The time given to pay the company back was very generous. The interest and fees are a little higher but due to my emergency I was in no position to be picky.

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Verified Reviewer
Original review: May 4, 2017

When I called I'm only borrowing 1500.00. The people on the phone were nice until the next month, and I owe over 3600.00 for 1500.00 borrow. Not including you have to use Moneygram that charges you. So I'm paying close to 4000.00 for a 1500.00 borrow. I called them and asked them why so high, and she didn't explain it right to me. They beat around the bush. If I knew this I'll just get the 1500.00 from my grandparents. The interest is over 50 percent. Online it lies to you. I'll never go to this company again and I'll let all my friends and family not to trust this scam business. Also the people on the phone are so rude when you pay, and I asked mail a money order or come by and pay cash they said no. So it cost me more money for the moneygram. What ** business is this??? Also when I paid by moneygram I had nothing but problems. I called moneygram and they said they're having problems with this ** company with paying by them.

13 people found this review helpful
Verified Reviewer
Original review: May 4, 2017

Within a couple of hours from the time of my loan inquiry, Finova Financial contacted me. It was quick. The application process is easy and I have no complaints. Overall, they're good and easy to deal with.

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Verified Reviewer
Original review: May 3, 2017

My mom had a tumor removed from her brain and she almost died. And when that happened, it kind of set everything else out. When I was first called Finova, it did not take very long for me to get the loan I inquired about and the rep I had spoken to was great and very attentive. But the application process was difficult. Certain areas were not explained to me, which would've made it easier for me. They said they'd send an email and they told me what I had to provide and the different documents that were required. But I didn't know that all I had to do was tap the area that I wanted to address and that it would take me where I needed to go so I could take the picture that was required. I’m 65 and at our age, we need a little bit more guidance. But other than that, I’m happy with the way things worked out, the process and the options that were given. There were no prepayment penalties, too. So I would recommend Finova in a heartbeat.

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Verified Reviewer
Original review: April 26, 2017

I like Finova and I had no problems with them. It was a great experience. From the time I inquired from them, it took them only 10 minutes to contact me. Other loan companies give you the runaround and most of them are fraudulent. It was easy applying to them as well.

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Verified Reviewer
Original review: April 25, 2017

The application process with Finova Financial was pretty easy. There's a little bit of work and I had to do a lot of things. And I don't like that I have to MoneyGram my payments in, instead of just paying through a debit card or over the phone. It's costing me an extra $7 a month. Other than that, it was a decent experience.

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Verified Reviewer
Original review: April 23, 2017

I made a loan inquiry and Finova contacted me the same day. They agreed with me and I went with them. I mostly filled up the paperwork online and submit some photos. The process was very easy. The loan processor made sure I did the right stuff, went to the right locations and submit the right documents. The interest rate is a little too high but it was a good experience.

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Verified Reviewer
Original review: April 21, 2017

The online reviews for Finova Financial were the most positive compared with all of the other ones that’s why I decided to choose to work with them. They contacted me the same day of my loan inquiry. The application process is also straightforward. It was as easy as ordering a pizza.

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Verified Reviewer
Original review: April 12, 2017

After doing an internet search, I called Finova to inquire. Overall, the application process and everything was very easy. So, I stayed with them. They're better than the other companies who contacted me because of their efficiency, being true to their word and trying to do what they can do as far as meet the customer's request. The young lady I initially dealt with put me in touch with someone else who I was dealing with which has kept me a little bit on the edge at the beginning. I never received my paperwork to show me the breakdown or the monthly payments. When I went online to try and obtain this information, it said I had to enter my phone number and then I'd be sent some sort of a text, so I can input a code. But for some reason or another, I was like never in the system. I could never get this code. So, I kept calling and finally, the lady sent me a copy via email but did not explain to me why I couldn't receive it online.

When I did a refinance, I dealt with another personnel in customer service. She was a young girl and she was very friendly and helpful. And she said, she had to speak to a supervisor and she got back to me in less than 30 minutes. And because I was a pre-existing customer, most of my information was already on file. There were no problems along the way. Everything was ABC funding done. Everything was handled very efficiently and when I renewed the loan, it happened very quickly. So, I was very pleased with that. My overall experience with Finova has been satisfying, helpful and beneficial. I would highly recommend them.

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Verified Reviewer
Original review: April 9, 2017

I took out a loan with Finova and I have a big issue with my tax on my car. I went and paid my registration so I can have my tags. Apparently, they're not sending the correct paperwork to the DMV. So, I can't really get the sticker for my car. I've been calling their customer service about three times a day and they're going to look into the problem. They said that I have to call back to the DMV and talk to them. So, I called the DMV and they need my title. All Finova need to do is sign the back of the title, send it to the lien holder and send that paper copy to DMV, so they can go ahead and process my tags.

But Finova said, "That don't have nothing to do with my tags." I even told them if they can FedEx my title to me overnight, so I can take it to the DMV and I can get my tags. I can FedEx the title back to them. I have to work and I cannot just sit. Now, it's April 1st and I don't have my tags because Finova is not doing something. As of tomorrow, I'm going to be stuck. I can't go back and forth to work because I refuse to get tickets and Finova is not going to pay them. I'm very dissatisfied right now.

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3 people found this review helpful
Verified Reviewer
Original review: April 7, 2017

I've PAID off my loan in full and have yet to receive my total back and I'm still waiting for Rachel to call me back about it from last week. She said she would have called me back the next day. Still waiting.

7 people found this review helpful
Verified Reviewer
Original review: April 5, 2017

Did exactly what they said within 1 day. Pretty impressive compared to other online companies I felt and pretty simple process from start to finish, paid off loan no problems with receiving title back with no lien. Would do again if need arises and would highly recommend to everyone!

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Verified Reviewer
Original review: April 4, 2017

Absolutely the friendliest and helpful business I've ever had contact with. Very easy process on processing and approval on loan. It's very nice to know that there is a financial business willing to help people that don't have outstanding credit due to unforeseen circumstances. Thanks.

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Finova Financial expert review by Lauren Fix

Finova offers an alternative to title loans by providing qualifying consumers with a Car Equity Line of Credit (C-LOC) as an emergency loan. This gives consumers a reasonable way to get quick access to cash along with access to an ongoing line of credit with declining rates.

  • Clear fee structure: You won’t be surprised by additional fees when it’s time to pay back your C-LOC. Finova’s website clearly outlines their fee structure, and their examples offer consumers a realistic depiction of how much they can expect to pay back for their loan.

  • No credit required: Finova doesn’t require credit for approval, making it accessible for people who have little or no credit. Finova uses their own software to determine your loan performance and creditworthiness.

  • Apply online: Applying for Finova’s C-LOC is easy and available online. Simply fill out their online form, get pre-approved, fill out an application form and get your cash.

  • One year payback: Finova’s loans have a minimum 12-month repayment term, meaning you can take a year or more to pay back your loan. This can give consumers the extra breathing room they need to get a handle on their finances and responsibly pay back their C-LOC.

  • Build credit: Finova reports your successful payment history of their loans to reporting credit bureaus, helping you build your credit score and gain more financial freedom.

  • Best for: responsible borrowers who have little or no credit.

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Lauren Fix

Auto & Finance Contributing Editor

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Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

Finova Financial Company Information

Company Name:
Finova Financial
Company Type:
Private
Year Founded:
1
Formerly Named:
Finova Financial
Address:
1400 Centrepark Boulevard, Suite 800
City:
West Palm Beach
State/Province:
FL
Postal Code:
33401
Country:
United States
Phone:
1 888-886-8007
Website:
www.finovafinancial.com

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