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Finova Financial
Finova Financial
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(844) 860-8036
Overall Satisfaction Rating
4.37/5
  • 5 stars
    118
  • 4 stars
    27
  • 3 stars
    14
  • 2 stars
    5
  • 1 stars
    10
Based on 174 reviews that contain star ratings
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Finova Financial

ConsumerAffairs Accredited Brand

Services ARIZONA, CALIFORNIA, FLORIDA, NEW MEXICO, TENNESSEE, OREGON & SOUTH CAROLINA ONLY.

When you need emergency funds, don't get a title loan. Get a Finova Car Equity Line of Credit (C-LOC). C-LOC available only for ARIZONA, FLORIDA, TENNESSEE, OREGON and SOUTH CAROLINA.

Finova’s Car Equity Line of Credit (C-LOC) costs 70% less than the current national average, provides instant access to capital, and a 12-month pathway back to financial health, online, mobile, anywhere, 24/7.

Finova clients benefit from the ability to complete the loan process online, instant approval decisions and same day cash funding. The Finova client portal provides personalized access to our financial dashboard allowing real time management of your financial health. Payments can be made from the convenience of any computer or mobile device and at 32,000 US retail locations. Successful payment history provides declining rates, the opportunity to establish and build credit, along with access to additional funds on demand.

Finova Financial Gallery (6)
A-BBB Rating
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179 Finova Financial Consumer Reviews and Complaints

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 21, 2018

I was broke and needed money to get back on the road and get to my job in another state. Finova Financial contacted me 20 minutes after the time of my loan inquiry. My title loan went very fast. Finova was consistent and they made getting the loan very easy for me. They were very caring about my situation and they were better than other loan companies that contacted me. I felt very comfortable with their loan processor, too. She was very helpful and understanding. She would call me back when she said she'd call me back and she acted more urgently than anyone else. She talked to her manager and got back to me very quickly. If it wasn't for Finova, I wouldn't be where I am today. I started my job and I'm doing great in Georgia. Finova will be there if you will need anything. They're great.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 15, 2018

When I contacted Finova Financial, they got back to me after a couple of hours. I worked with them before and so it was easier to go back to them. The application process was simple and all together, it only took me a couple of hours. The processor that I dealt with was really helpful and kept following up. I'd recommend Finova Financial. Make sure you look at all their options and go for it if you need to.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 14, 2018

I like Finova Financial. They’re very good people and I had an excellent experience with them. After I first contacted them, they reached back out to me in not more than five minutes. And I liked the way they talked and the way they acted. They were very helpful throughout the process and considerate. Every interaction was positive. The process took a little bit of time but they talked me through it and there were always there to help. I would tell others that these are the people they need to use. Finova Financial would be a good help.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 10, 2018

I would definitely recommend Finova Financial to a friend. They were the first people that I encountered and their application process was very easy to do. I just scanned documents to them and they handled everything within the same day. The loan processor was great and my experience with Finova was totally awesome.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 9, 2018

Finova contacted me about eight hours from the time I called them. They have a better process and the person that I talked to was the main reason I chose to go with them. The application process was easy and I also had a very easy experience with their rep. Overall, it was a great experience.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 8, 2018

Finova Financial contacted me about a day after I made my loan inquiry. They have very good customer service skills. They were my first loan company but they were willing to work with me on my issues. It was hard to do the loan and there was one aspect of the process that I didn’t like but overall, they still helped me. When I first talked to them the very first time I used them, they didn't disclose that I had to pay a certain amount for the loan. It wasn't explained correctly to me, so I could't clearly understand what it was the extra charge I was paying. They should be upfront in everything they're doing and in disclosing all of the additional fees and everything that has to do with a loan.

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Rated with 2 stars
Verified Reviewer Verified Buyer
Original review: Sept. 7, 2018

I worked with Finova back then since it was needed but the company was worse than other loan companies. The interest rate that they all charge and the payback on it was very high for what we got. Although, the personal loan processor I interacted with was fine.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Sept. 2, 2018

I jumped into Finova Financial as I could not get any help with anyone else. I had to take anything I could get. Their people reached out to me quickly when I first contacted them and my loan processor was good. The application process was also good and better than some other ones. But there were a couple of things that I had problems with. I was grateful though for the help regardless of what I had to do. The company used MoneyGram but it was sometimes hard to deal with here for certain areas. Instead, we signed documents and sent everything thru FedEx to each other. It was a believable deal that made sense and I was satisfied with Finova. If a friend was in my situation, I’d tell him to use them if he could.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 1, 2018

Finova has been excellent all the way around. They contacted me about an hour after I did a loan inquiry and the people I dealt with were very helpful. The process was very easy overall. Everything was self-explanatory and it was nice doing stuff through email. Then if I'm gonna be late on a payment, I just call them and they work with me. So far, Finova has been the best.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 31, 2018

I called Finova and they reached out to me a couple of hours later. It was pretty straight to the point. I don't like automated systems, and it seems that Finova does not have a lot of automation. It's cool to talk to real people. Also, Finova seemed to be the best fit and the easiest to reach at that moment. It took me a couple of days to get the paperwork together, but the process itself wasn't too hard. The rep was great with me. I pulled out a refinance and she assisted me through that as well. There was a couple of time when I was a little late on payments and they were very understanding. I had to change the date because the date I had booked was on a Wednesday and I get paid on Fridays. That was one of the hardest things but they worked with me through it, and it didn't have anything crazy. It went very well. Finova was easy to work with and I'd recommend them.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Aug. 25, 2018

My friend used Finova Financial and when I contacted them, they got in touch with me within the day. The rep was helpful and the application was a little bit complicated but it wasn’t too hard. I went over to FedEx and shipped over the title. If someone asks me about them, I would them to use Finova.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2018

Finova's terms are really agreeable. It is not like one of those rip-you-off scams. With Finova, you're actually in a loan. It's not a month-to-month where you're just paying finance charges. And surprisingly, it all went smooth too. They contacted me about 30 minutes after I inquired. It was quick and the people were very helpful. The ease of the process stood out for me and I wish everything would work that way.

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Rated with 1 star
Verified Reviewer
Original review: July 9, 2018

Signed up for a title loan for 2000.00 in November of 2017 after confirming MULTIPLE times with the representative that I wanted to build my credit and that this would be reported to the credit bureaus (it's not). After receiving the paperwork, saw a "voluntary" debt cancelation addendum which is basically their version of insurance in case the car is damaged or totaled during the loan. Told them I didn't need this as I had a great policy with Geico that covered my car. Within the 4 days that the paperwork said I had to remove the insurance, I called and was told the insurance is mandatory. Now, 7 months later I go into a car dealership to try and trade in my car.

First I'm told that I have to pay the FULL amount of the insurance even if I pay the loan in full today (which makes no sense because most insurance companies will refund you part of the policy if you cancel.) Then I'm told that the only way I could have had this "insurance" removed was if I proved to them I had my Geico policy paid in full through November 2019 (which is NOT possible, even though the manager of this company said it was.) Since then, I've called numerous insurance companies just to see if any will let me pay in full for two years... NOPE! This company is scamming people out of thousands of dollars even when everyone has proper insurance on their cars. All of that aside, they charge you tons of fees just to make your payments to them (you can use MoneyGram and pay 15.00 each time, or you can call them and pay a 7.00 convenience fee plus 3%.) AVOID THEM AT ALL COSTS.

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2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 31, 2018

I attempted to go through the bank for a loan, but our bank worked for a very long time and they delayed me. My fiancé showed Finova Financial to me and it was very simple to apply for a loan. They always transferred me to the same person and the female loan officer who assisted me was friendly and well-informed. I had my money in less than 24 hours from the time I officially applied for it. So, I had a really good experience with Finova.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 18, 2018

Finova Financial gave me personalized attention and I had a better experience with them than other companies. They contacted me in about 2 hours from the time of my loan inquiry. They seemed more willing to accommodate, were speedy, and there was a sense of urgency which I needed. The customer support was very supportive and helped me walk through it. My personal loan processor was very good and the overall process was very easy. Overall, Finova delivered as promised.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 16, 2018

Finova Financial was great and had a quick turnaround time. It took less than an hour for them to contact me after my loan inquiry. Also, the application process was easy and my experience with the loan officer was good.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 13, 2018

Finova Financial explained the process and application in a detailed manner and they gave me options based on my thoughts and what I wanted to do so I can choose what I can manage, which wasn’t a lot. It was easy for me because it's helpful and when I filed the application, they contacted me in a minute so they were fast and efficient. At first, when I tried, I was unsure if I was getting the loan or not. But they made me feel that trust in them and they gave me security. From all the loans that I applied to, Finova was the one that made me feel confident which was the major part of it all. I had to do all kinds of stuff to get the loan and although my car is salvaged, I still got it and it wasn’t that bad. They were patient with me and I would recommend them.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: May 11, 2018

Finova Financial was fantastic. After I made an inquiry about the loan, they contacted me in 3-5 minutes. Their reps were down to earth and I felt comfortable. I made a lot of calls and they were above and beyond. They worked with us for $1200 and with the last email I sent them, it showed that it was funded within five mintutes. It was instantaneous. Finova Financial needs to take care of the people that they have in the office because I've had a great experience. I'd pass it on to anybody overly interested on payday loans. Have patience in the wait.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: May 6, 2018

I needed a loan of $1000 against my car and one company told me they’d go only $300, another one said $500, and Finova Financial said $700. They put me closer to my figure and so I went throught the process with them. The loan processor was an elderly lady, but she was very pleasant, nice and seemed very educated. She mostly instructed me and I did what she told me.

I was made to jump through hoops. I had to take pictures of the inside of the car, front seat, back seat, the hatchback, the outside left, the outside right, back, front, pictures of the inside of the car, picture of the VIN number, picture of the title front and back, and my insurance card. Everything had to be in pictures and sent to them. After she looked at my pictures, my income and the car I’ll be paying, she told me that she’d give the $700 and that was pretty much the end of it. And then I did all the rest on this end and I forwarded it to her by email. Then she instructed me to go to FedEx and I fedexed my title to them.

It took us a couple of days to wrap it all up, but they didn’t tell me upfront how much I'm gonna pay back if I borrowed the money. I already overnighted my title to them and that same afternoon is when they told me. Now I want to go ahead and get that paid off right away and get my title back. I didn’t read the fine print too well. I’m really trying to pay it off in two months because I don’t want to double what I owe them. They should divulge the cost of the loan and instead of telling me $145 for two years every month for the $700 I borrowed. So, I would tell others my experience and tell that they’ll loan you the money but you would hop off.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 5, 2018

I was looking for a title loan company and there was none around where I lived. I found Finova Financial online then I called them. My interaction with them was good. I ended up dealing with Donna. She was very polite and nice, and she walked me through the whole process from beginning to end--sending over the photos, getting the title, and getting money sent to me via MoneyGram. She sent me the information that I needed to send her back as well. I then had to go fax some things at FedEx, she walked that to me and they sent the label to me. We did everything over the phone in one day and it was a good experience.

I was also short on a couple of bills that I needed to take care of and Finova gave me options. You would end up paying more money than you needed to pay if you take the loan through the whole term, but Donna explained to me exactly what they charged and what it would cost if I was to pay it off sooner than later. And it would be up to me to take advantage of paying it off sooner wherein I would only pay back what I owed plus an additional $250. Overall, everything has been fine with Finova. I looked at the Better Business Bureau saying that they were okay, but for me, it was easy and simple with them. I got the title loan, and for what I asked for and what I received, it was adequate for my car.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 4, 2018

Finova Financial contacted me the same day of my loan inquiry. I have other loan companies contact me but I chose Finova Financial because I have some other lender contact me but the other service wasn’t good. Finova is good and that’s why I go back. The application process was easy. The lady who was on the phone with me explained exactly what to do, where to go. They have patience. They’re really great and I love that about them. I'm very happy.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 29, 2018

I had nothing but good experience with Finova Financial. In just a couple of minutes after I had my loan inquiry, they called me. They were not pushy unlike the other companies that contacted me. In fact, the rep was very sympathetic to me. My dad passed away, I’m trying to take care of my mom, I’m working two jobs, and I had to leave everything up Oregon with my aunt and my uncle to come down to California. And the rep understood these and took everything into consideration.

Finova Financial worked with me. I didn’t feel rushed about any decisions and everything was explained to me. Although the interest rate was high, it’s what you’d expect because some of them were about four times the loan. The application process was easy too where the best part was uploading the picture. They wanted a picture of the vehicle, a picture of you and the vehicle, and a picture of parts of the vehicle as they wanna make sure that’s yours. So, I sent all my pictures and all I had to do was tap on where the picture would go, and my camera would come up. I also didn’t have to run here and there. They just emailed me all the paperwork then I printed them out and mailed them at the FedEx center.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 28, 2018

I had a good experience with Finova Financial. When I inquired about the loan though, it went days before I was contacted by them. Other companies have contacted me too, but it was better with them. Miss Linda, the young lady who I spoke with, was very nice. She was also very knowledgeable and has good customer service skills. I sent in my information and title, and once they received everything including the extra stuff that I didn't have and had to send in, I was approved in a day. Overall, Finova is a good company. I'd tell people they should try them.

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: April 27, 2018

I looked for somebody to buy back my title loan and Finova Financial was able to do that perfectly. I reached out to them and the customer service reps were very helpful. They kept up with me and they called me back when necessary. However, once I submitted all the information, they wanted me to send my title through FedEx. But I went to get back with them with the payment and I already submitted all my information. They have everything, plus my title. When it came time for the releasing of the funds, there was some hesitation there. The timeline was lengthy and I was told it could happen in about two hours but it took all day. They took a while but they got it done. So overall, it still was a good experience and the application process went well.

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Factual basis uncertain
Verified Reviewer
Original review: April 25, 2018

I started with the need for 1300 in a pinch and was lead to believe that I would only be charged 17 to 30% interest and that was it. They lied, not only in the sales pitch but all of their business practices are deceptive. The woman, on the phone, stated there were no additional fees and no prepayment penalty. They not only lied about the fees but required their own insurance which was the almost the same amount as the loan, even though I had insurance already. When I checked about paying the entire loan early, the payoff was almost the same as if I made the monthly payment. So the repayment was 2 1/2 times the loan, or 3000 on a 1300 loan. How is this saving big. It is not.

They also use illegal collection methods, like contacting the relatives of you when you are late by a few days. In California it is illegal to contact family members other to locate the borrower initially. Once that has been determine they are not allowed to contact family members again. Finova contacted 3 different family member which not only is harassment but again not legal. I will be filing a complaint with the California Attorney General for violation of the guidelines. Under no circumstances is this a reputable company like the former reviews state. I urge all to never use these crooks and liars.

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: July 4, 2017

I borrowed $2,500 on May 13, 2017! I did not understand that I was being charged a fee of $3,637.47 for insurance that Finova pays to cover the automobile that I put a lien on to obtain the $2,500. I had also given them proof of my USAA car insurance when I submitted the application. They never said anything about a car insurance policy had to be paid up in full when I took out the loan. When I downloaded the paperwork (one week later to find out how to make my payments and where) it said I had to pay back $7,500 for a $2,500 loan! When I read that I thought I was going to lose it right then and there! I was very upset!

I went to my credit union and they also called Finova. We were told that even though Finova had my loan out with my vehicle as collateral and Midflorida Credit Union is paying off the loan within a three week period, we would have to pay the extra $3637.47 for the paid up insurance for the car they are holding the title on! The credit union paid off Finova Financial the total loan on June 1, 2017 including the paid up insurance and we were told that I could not get the insurance amount back! Finova no longer holds the lien on my car! I can understand Finova having the insurance for the length of the loan. I do understand that! But I paid the loan off within a three week period and Finova had to be paid over $6455.56 for a $2,500 loan… I paid the loan off within a three week period and they never even got my first payment because the loan was paid in full!

I took the loan out because I needed the money and now I am in a more financial bind than I was when I took the loan out! I sent a letter to them asking for the return of the insurance that they said was non refundable. I sent it. Return receipt requested and they signed for it. It has been a month and I have not gotten any kind of response from them. When the credit union paid the loan off and we asked for insurance to be refunded they said I had signed for it and it was binding. I thought that insurance was payable as you went along. I already had my own car insurance that is an automatic withdrawal every month for full coverage. I never heard of an upfront insurance plan that had to be prepaid for the loan with the car as collateral. When I downloaded the paperwork and saw that they wanted $7500 paid to them for a $2500 loan! I was flabbergasted!

I then went to my credit union to see if we could pay the loan off and therefore stop the insurance fee. I didn't understand that it was a paid up plan. Even the people at the credit union had never heard of this! I borrowed the money May 13, 2017 from Finova Financial and paid it off three weeks later on June 1, 2017. I truly thought they would return the insurance money to me because I didn't believe this was a legitimate fee! So far I have had no response from them and I am in such a state that I can't sleep at night and I am just devastated! Please, please help me! I thank you for your help and understanding in advance! I sent the letter to claim notice, Finova Financial LLV4521, P. G. A. Blvd Suite 226, Palm Beach Gardens, FL 33418 and referenced my loan number: **.

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28 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 22, 2017

I trusted this business and they took advantage of that trust. Added extra fees that doubled the amount I requested. Didn't explain what they were for and optional. If they had I would have said no. Beware, don't trust. Read and ask questions.

10 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: June 21, 2017

After loan there was no help. When I asked for a payoff was told different than I was told when I obtained the loan. During the loan the communication was horrible. Asked for a payoff left. They won't give me one. Only an email. I wanted one from them with a signature of someone authorized to do so. I asked way were the funds for my loan being applied to and they said they didn't have that information. I asked for their location to go to the office to try and get help in understanding this loan and they told me there is no office to go to. This is a terrible business. Hard money loan and hard customer service is for sure.

6 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 11, 2017

I saw Finova online and they were cheaper. Then, I contacted them and the loan processor was nice. She was helpful, answered my questions, and going on with the information. The application was a good experience for me. They basically told me what I needed to get the loan done. I had no problems. There was back and forth with emailing me documents to sign, to get the loan approved. And then they told me what I had to do, then they emailed me where to go pick up the money from. I will recommend them to anybody who would ask me.

4 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: May 10, 2017

I put in a title loan and several companies contacted me. We randomly signed up with the companies through Gmail and it took less than an hour for Finova Financial to contact me. It was a very good response time and they were very helpful. I kept having trouble with my phone and the lady just wanted me to finish the questionnaire. She was patient with me and she was nice. She understood that the phone cuts out and where I live in the country, I get dropped calls every now and then due to service. Also, they used Walmart’s MoneyGram instead of Western Union where you have to write codes down so it’s convenient. You can just go find a Walmart and we got one in St. Cloud so we worked with them.

At first, it was as routine as it could be but it wasn’t until I explained to them that the car I bought for my wife was in her name. So, I went through the whole explaining and they said, “Well, wait a minute, if it’s registered in your wife’s name, we need to talk to your wife.” And I said, “Okie dokie.” And then I got off the phone and handed it to my wife and she went through the experience. I mentioned it once that I was using her vehicle because it was newer than mine but they work with certain availability on automobiles. They said my taxes would be done in eight to twenty-eight days because of E-file so I took the loan out on a 30-day loan based on that scenario and they’re working with me. They said, "work until tomorrow." I’m trying to check every day if my funds are available. As soon as they’re available, I will be able to pay my loan off in full. I want to pay it off as quick as possible to get my wife’s title back so she won’t stress over it.

If they continue to work with me, I would appreciate it. They worked with me and they’re still working with me until tomorrow. The email I got said that they would wait until the 28th. They’re expecting the payment at 323. I’m trying to jump through nine hoops and waiting on my tax returns. As soon as it comes in, I can cover all the debt. So far it has been great. They’re showing compassion. They’re not just a computer-run drone, they’re somebody that I can talk to and they understand what life’s about.

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4 people found this review helpful
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Finova Financial expert review by Lauren Fix

Finova offers an alternative to title loans by providing qualifying consumers with a Car Equity Line of Credit (C-LOC) as an emergency loan. This gives consumers a reasonable way to get quick access to cash along with access to an ongoing line of credit with declining rates.

  • Clear fee structure: You won’t be surprised by additional fees when it’s time to pay back your C-LOC. Finova’s website clearly outlines their fee structure, and their examples offer consumers a realistic depiction of how much they can expect to pay back for their loan.

  • No credit required: Finova doesn’t require credit for approval, making it accessible for people who have little or no credit. Finova uses their own software to determine your loan performance and creditworthiness.

  • Apply online: Applying for Finova’s C-LOC is easy and available online. Simply fill out their online form, get pre-approved, fill out an application form and get your cash.

  • One year payback: Finova’s loans have a minimum 12-month repayment term, meaning you can take a year or more to pay back your loan. This can give consumers the extra breathing room they need to get a handle on their finances and responsibly pay back their C-LOC.

  • Build credit: Finova reports your successful payment history of their loans to reporting credit bureaus, helping you build your credit score and gain more financial freedom.

  • Best for: responsible borrowers who have little or no credit.

Profile picture of Lauren Fix
Lauren Fix Auto & Finance Contributing Editor

Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

Finova Financial Company Information

Social media:
Company Name:
Finova Financial
Company Type:
Private
Year Founded:
1
Formerly Named:
Finova Financial
Address:
1400 Centrepark Boulevard, Suite 800
City:
West Palm Beach
State/Province:
FL
Postal Code:
33401
Country:
United States
Phone:
1 888-886-8007
Website:
www.finovafinancial.com
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