Finova Financial
Finova Financial
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Finova Financial

ConsumerAffairs Accredited Brand


When you need emergency funds, don't get a title loan. Get a Finova Car Equity Line of Credit (C-LOC). C-LOC available only for ARIZONA, FLORIDA, TENNESSEE and SOUTH CAROLINA.

Finova’s Car Equity Line of Credit (C-LOC) costs 70% less than the current national average, provides instant access to capital, and a 12-month pathway back to financial health, online, mobile, anywhere, 24/7.

Finova clients benefit from the ability to complete the loan process online, instant approval decisions and same day cash funding. The Finova client portal provides personalized access to our financial dashboard allowing real time management of your financial health. Payments can be made from the convenience of any computer or mobile device and at 32,000 US retail locations. Successful payment history provides declining rates, the opportunity to establish and build credit, along with access to additional funds on demand.

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Last updated: July 4, 2017

154 Finova Financial Consumer Reviews and Complaints

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Verified Reviewer Verified Buyer
Original review: July 4, 2017

I borrowed $2,500 on May 13, 2017! I did not understand that I was being charged a fee of $3,637.47 for insurance that Finova pays to cover the automobile that I put a lien on to obtain the $2,500. I had also given them proof of my USAA car insurance when I submitted the application. They never said anything about a car insurance policy had to be paid up in full when I took out the loan. When I downloaded the paperwork (one week later to find out how to make my payments and where) it said I had to pay back $7,500 for a $2,500 loan! When I read that I thought I was going to lose it right then and there! I was very upset!

I went to my credit union and they also called Finova. We were told that even though Finova had my loan out with my vehicle as collateral and Midflorida Credit Union is paying off the loan within a three week period, we would have to pay the extra $3637.47 for the paid up insurance for the car they are holding the title on! The credit union paid off Finova Financial the total loan on June 1, 2017 including the paid up insurance and we were told that I could not get the insurance amount back! Finova no longer holds the lien on my car! I can understand Finova having the insurance for the length of the loan. I do understand that! But I paid the loan off within a three week period and Finova had to be paid over $6455.56 for a $2,500 loan… I paid the loan off within a three week period and they never even got my first payment because the loan was paid in full!

I took the loan out because I needed the money and now I am in a more financial bind than I was when I took the loan out! I sent a letter to them asking for the return of the insurance that they said was non refundable. I sent it. Return receipt requested and they signed for it. It has been a month and I have not gotten any kind of response from them. When the credit union paid the loan off and we asked for insurance to be refunded they said I had signed for it and it was binding. I thought that insurance was payable as you went along. I already had my own car insurance that is an automatic withdrawal every month for full coverage. I never heard of an upfront insurance plan that had to be prepaid for the loan with the car as collateral. When I downloaded the paperwork and saw that they wanted $7500 paid to them for a $2500 loan! I was flabbergasted!

I then went to my credit union to see if we could pay the loan off and therefore stop the insurance fee. I didn't understand that it was a paid up plan. Even the people at the credit union had never heard of this! I borrowed the money May 13, 2017 from Finova Financial and paid it off three weeks later on June 1, 2017. I truly thought they would return the insurance money to me because I didn't believe this was a legitimate fee! So far I have had no response from them and I am in such a state that I can't sleep at night and I am just devastated! Please, please help me! I thank you for your help and understanding in advance! I sent the letter to claim notice, Finova Financial LLV4521, P. G. A. Blvd Suite 226, Palm Beach Gardens, FL 33418 and referenced my loan number: **.

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27 people found this review helpful
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Verified Reviewer
Original review: June 22, 2017

I trusted this business and they took advantage of that trust. Added extra fees that doubled the amount I requested. Didn't explain what they were for and optional. If they had I would have said no. Beware, don't trust. Read and ask questions.

9 people found this review helpful
Verified Reviewer Verified Buyer
Original review: June 21, 2017

After loan there was no help. When I asked for a payoff was told different than I was told when I obtained the loan. During the loan the communication was horrible. Asked for a payoff left. They won't give me one. Only an email. I wanted one from them with a signature of someone authorized to do so. I asked way were the funds for my loan being applied to and they said they didn't have that information. I asked for their location to go to the office to try and get help in understanding this loan and they told me there is no office to go to. This is a terrible business. Hard money loan and hard customer service is for sure.

6 people found this review helpful
Verified Reviewer
Original review: May 11, 2017

I saw Finova online and they were cheaper. Then, I contacted them and the loan processor was nice. She was helpful, answered my questions, and going on with the information. The application was a good experience for me. They basically told me what I needed to get the loan done. I had no problems. There was back and forth with emailing me documents to sign, to get the loan approved. And then they told me what I had to do, then they emailed me where to go pick up the money from. I will recommend them to anybody who would ask me.

3 people found this review helpful
Verified Reviewer
Original review: May 10, 2017

I put in a title loan and several companies contacted me. We randomly signed up with the companies through Gmail and it took less than an hour for Finova Financial to contact me. It was a very good response time and they were very helpful. I kept having trouble with my phone and the lady just wanted me to finish the questionnaire. She was patient with me and she was nice. She understood that the phone cuts out and where I live in the country, I get dropped calls every now and then due to service. Also, they used Walmart’s MoneyGram instead of Western Union where you have to write codes down so it’s convenient. You can just go find a Walmart and we got one in St. Cloud so we worked with them.

At first, it was as routine as it could be but it wasn’t until I explained to them that the car I bought for my wife was in her name. So, I went through the whole explaining and they said, “Well, wait a minute, if it’s registered in your wife’s name, we need to talk to your wife.” And I said, “Okie dokie.” And then I got off the phone and handed it to my wife and she went through the experience. I mentioned it once that I was using her vehicle because it was newer than mine but they work with certain availability on automobiles. They said my taxes would be done in eight to twenty-eight days because of E-file so I took the loan out on a 30-day loan based on that scenario and they’re working with me. They said, "work until tomorrow." I’m trying to check every day if my funds are available. As soon as they’re available, I will be able to pay my loan off in full. I want to pay it off as quick as possible to get my wife’s title back so she won’t stress over it.

If they continue to work with me, I would appreciate it. They worked with me and they’re still working with me until tomorrow. The email I got said that they would wait until the 28th. They’re expecting the payment at 323. I’m trying to jump through nine hoops and waiting on my tax returns. As soon as it comes in, I can cover all the debt. So far it has been great. They’re showing compassion. They’re not just a computer-run drone, they’re somebody that I can talk to and they understand what life’s about.

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4 people found this review helpful
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Verified Reviewer
Original review: May 5, 2017

The service representative was kind and patient. She explained every step clearly and explained what I should expect next. I was skeptical of this service at first but they really gained my trust and worked patiently with me. The time given to pay the company back was very generous. The interest and fees are a little higher but due to my emergency I was in no position to be picky.

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Verified Reviewer
Original review: May 4, 2017

When I called I'm only borrowing 1500.00. The people on the phone were nice until the next month, and I owe over 3600.00 for 1500.00 borrow. Not including you have to use Moneygram that charges you. So I'm paying close to 4000.00 for a 1500.00 borrow. I called them and asked them why so high, and she didn't explain it right to me. They beat around the bush. If I knew this I'll just get the 1500.00 from my grandparents. The interest is over 50 percent. Online it lies to you. I'll never go to this company again and I'll let all my friends and family not to trust this scam business. Also the people on the phone are so rude when you pay, and I asked mail a money order or come by and pay cash they said no. So it cost me more money for the moneygram. What ** business is this??? Also when I paid by moneygram I had nothing but problems. I called moneygram and they said they're having problems with this ** company with paying by them.

13 people found this review helpful
Verified Reviewer
Original review: May 4, 2017

Within a couple of hours from the time of my loan inquiry, Finova Financial contacted me. It was quick. The application process is easy and I have no complaints. Overall, they're good and easy to deal with.

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Verified Reviewer
Original review: May 3, 2017

My mom had a tumor removed from her brain and she almost died. And when that happened, it kind of set everything else out. When I was first called Finova, it did not take very long for me to get the loan I inquired about and the rep I had spoken to was great and very attentive. But the application process was difficult. Certain areas were not explained to me, which would've made it easier for me. They said they'd send an email and they told me what I had to provide and the different documents that were required. But I didn't know that all I had to do was tap the area that I wanted to address and that it would take me where I needed to go so I could take the picture that was required. I’m 65 and at our age, we need a little bit more guidance. But other than that, I’m happy with the way things worked out, the process and the options that were given. There were no prepayment penalties, too. So I would recommend Finova in a heartbeat.

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Verified Reviewer
Original review: April 26, 2017

I like Finova and I had no problems with them. It was a great experience. From the time I inquired from them, it took them only 10 minutes to contact me. Other loan companies give you the runaround and most of them are fraudulent. It was easy applying to them as well.

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Verified Reviewer
Original review: April 25, 2017

The application process with Finova Financial was pretty easy. There's a little bit of work and I had to do a lot of things. And I don't like that I have to MoneyGram my payments in, instead of just paying through a debit card or over the phone. It's costing me an extra $7 a month. Other than that, it was a decent experience.

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Verified Reviewer
Original review: April 23, 2017

I made a loan inquiry and Finova contacted me the same day. They agreed with me and I went with them. I mostly filled up the paperwork online and submit some photos. The process was very easy. The loan processor made sure I did the right stuff, went to the right locations and submit the right documents. The interest rate is a little too high but it was a good experience.

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Verified Reviewer
Original review: April 21, 2017

The online reviews for Finova Financial were the most positive compared with all of the other ones that’s why I decided to choose to work with them. They contacted me the same day of my loan inquiry. The application process is also straightforward. It was as easy as ordering a pizza.

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Verified Reviewer
Original review: April 12, 2017

After doing an internet search, I called Finova to inquire. Overall, the application process and everything was very easy. So, I stayed with them. They're better than the other companies who contacted me because of their efficiency, being true to their word and trying to do what they can do as far as meet the customer's request. The young lady I initially dealt with put me in touch with someone else who I was dealing with which has kept me a little bit on the edge at the beginning. I never received my paperwork to show me the breakdown or the monthly payments. When I went online to try and obtain this information, it said I had to enter my phone number and then I'd be sent some sort of a text, so I can input a code. But for some reason or another, I was like never in the system. I could never get this code. So, I kept calling and finally, the lady sent me a copy via email but did not explain to me why I couldn't receive it online.

When I did a refinance, I dealt with another personnel in customer service. She was a young girl and she was very friendly and helpful. And she said, she had to speak to a supervisor and she got back to me in less than 30 minutes. And because I was a pre-existing customer, most of my information was already on file. There were no problems along the way. Everything was ABC funding done. Everything was handled very efficiently and when I renewed the loan, it happened very quickly. So, I was very pleased with that. My overall experience with Finova has been satisfying, helpful and beneficial. I would highly recommend them.

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Verified Reviewer
Original review: April 9, 2017

I took out a loan with Finova and I have a big issue with my tax on my car. I went and paid my registration so I can have my tags. Apparently, they're not sending the correct paperwork to the DMV. So, I can't really get the sticker for my car. I've been calling their customer service about three times a day and they're going to look into the problem. They said that I have to call back to the DMV and talk to them. So, I called the DMV and they need my title. All Finova need to do is sign the back of the title, send it to the lien holder and send that paper copy to DMV, so they can go ahead and process my tags.

But Finova said, "That don't have nothing to do with my tags." I even told them if they can FedEx my title to me overnight, so I can take it to the DMV and I can get my tags. I can FedEx the title back to them. I have to work and I cannot just sit. Now, it's April 1st and I don't have my tags because Finova is not doing something. As of tomorrow, I'm going to be stuck. I can't go back and forth to work because I refuse to get tickets and Finova is not going to pay them. I'm very dissatisfied right now.

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3 people found this review helpful
Verified Reviewer
Original review: April 7, 2017

I've PAID off my loan in full and have yet to receive my total back and I'm still waiting for Rachel to call me back about it from last week. She said she would have called me back the next day. Still waiting.

6 people found this review helpful
Verified Reviewer
Original review: April 5, 2017

Did exactly what they said within 1 day. Pretty impressive compared to other online companies I felt and pretty simple process from start to finish, paid off loan no problems with receiving title back with no lien. Would do again if need arises and would highly recommend to everyone!

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Verified Reviewer
Original review: April 4, 2017

Absolutely the friendliest and helpful business I've ever had contact with. Very easy process on processing and approval on loan. It's very nice to know that there is a financial business willing to help people that don't have outstanding credit due to unforeseen circumstances. Thanks.

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Verified Reviewer
Original review: March 31, 2017

Everything was good with Finova. They were very friendly and helped me out when I needed it. They worked with me when I was late on my first payment. Everybody seemed to be knowledgeable and they took you right through the process. They were professional in their dealings and decent. I would recommend them to a friend.

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Verified Reviewer
Original review: March 30, 2017

The application process was easy. Everything that Finova Financial told me I needed to do, it was right there for me. Everything was explained. The personal loan processors were also very helpful. It was a good experience.

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Verified Reviewer
Original review: March 25, 2017

I needed the loan and Finova Financial was available for me that's why I used them. The application was easy and it's a very good experience. They contacted me on the same day and I got the money on time when I need it. The only inconvenience in it was the interest is a little bit higher. But for now, everything is good and I can recommend someone to them.

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Verified Reviewer
Original review: March 22, 2017

The rep that I spoke to was a great worker. She handled me and my wife superbly. The money was on time, and I paid it back. It was a wonderful experience and I would recommend Finova Financial.

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Verified Reviewer
Original review: March 21, 2017

When I called Finova to get information, they were really friendly and helpful. It only took them 15 minutes to half an hour to contact me back, so I picked them. Their application process was easy, which took about 2-3 hours total. Everything was good.

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Verified Reviewer
Original review: March 17, 2017

The Finova experience has been great and it's better than the other companies that contacted me. They've been responding to me immediately when I needed assistance and they sent me emails about all the payments that I need to do. The only problem is that I haven't been able to make the first payment because I've been having some job issues. But I already started last week and this Friday I'll be able to make my first payment.

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Verified Reviewer
Original review: March 15, 2017

The Finova loan processor was great. They helped me, instructed me what to do and I got the $250 loan. It was nice to have that extra cash to pay some bills off and I was also able to purchase a few items for the small business, which was great. I was very happy with the loan. It was excellent.

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Verified Reviewer
Original review: March 13, 2017

I usually don't take the time to write reviews, but I needed to take some time and give anyone who is debating on whether to business with Finova Financial a piece of advice... DON'T... The entire system is 1 big sham. Read the company's breakdown on what a $1000.00 loan will cost you, then call them and ask what the loan payments really will be. They don't factor in that you must have an addendum added to your loan which only doubles if not triples the amount of the loan.

So here is my story. I applied for a loan from this company using their online portal which states "just a few clicks away we will tell you what you qualify for". Meanwhile your giving every little detail about yourself and your vehicle, right then should have raised a flag. However I continued after all the information was filled out. They didn't even give me the quote that they said they would with a few mouse clicks away. After waiting for about 30 mins I get a call stating "we need more information about you and your vehicle..." Unbelievable. Why would you say I'm a few clicks away from receiving a quote and when I provided all the information that was requested only to tell me "we need more". This whole time while I was actually filling out an application and good luck trying to get them to delete it. It's there for life.

So after speaking with a man named Ricky he told me I qualified for a $2500 dollar loan. Meanwhile the car itself is worth 4x's that... Now I understand that's how this type of business works so it didn't shock me with that amount when knowing the car was worth more. So he asked how long I wanted the loan for and gave me the option of 12 months or 24 months. I chose 12 months. When he gave me my monthly payments I was blown away. For a 2500 dollar loan I would have to pay back close to $6000.00... Now mind you on their website they give an example of a $1000 loan that when paid back in full it would cost you $1320.00. So I ask Ricky how on GOD's green earth did he come to payback amount of $6000.00 for a $2500.00 loan. You're going to love this trick...

They advertise to you that the interest is low and will be anyone's price with their example, but what they don't mention is you must get this addendum added to your loan which is basically insurance on the car even though you have insurance on your car. So basically they give you peanuts for your car and then have you pay a whopping amount back for your car and then tell you that an addendum is required to cover the car in case you get into an accident which is already covered by your insurance company. WHAT?!! Can someone say sham, thieves, liars. However can someone also say sucker... That's me. I'm the sucker who even pointing this out to them still went with the loan although to my defense I was paying the loan back immediately so I wouldn't be into it that much.

So after the painstaking process of uploading 20 pictures or so they gave me 3 separate transactions for me to pick up the money which was a complete nightmare because they can only send 500 dollars at a time. So had to go to 3 different locations just to be put under scrutiny at each one. After 3 weeks or so I called Ricky back and told him I wanted to pay my loan off in full and where it needed to be sent because the contract doesn't state it so he tells me I have to wire the money back. OK. I haven't wired money before so I was thinking it can't be that much. Well guess what. It is that much $40.00 dollars for every $1000.00. So I had to basically pay $100.00 dollars to pay my bill with them which by the way was never ever mentioned and while I'm at it the loan that was sent to me I had to pay the wiring of that money too.

I was upset and so I called them and complained and was told by Greg the manager of all sites he apologizes for any misunderstanding, but will make it up to me by paying my first month payment if I ever decide to use them again. WOW. Thanks guy. That is so kind of you. Well as luck would have it I needed to take a loan out again but this time for 2 cars. And after the fiasco of the paperwork and all fun stuff of the money wiring my first payment was due and so I figured it was already taken care of. Well guess what. It wasn't. So I get the courtesy phone call and I explain to Ricky this is what was promised and he agreed and apologized and will take care of it... Nope. That didn't happen. Call after call after call after call "we want our payment..." They were relentless even after speaking with Rachel ** who claims she is a supervisor when she really isn't. And even Mary I got absolutely nowhere.

After numerous disagreements with what was due to me 2 more payments were missed and the time came when they repossessed the car. Which by the way carries with it an extra juicy $370.00. You can get a car transported from another state for less. So I call them up to get the payoff amount on both vehicles and after they tell the amounts I still ask about what was promised to me and get this Greg the guy who originally told me that he would give the credit said that I would receive the credit only if I carried out the extent of the loan for the full 12 months. So I would have to pay $5000.00 dollars more to receive a $348.00 credit. What a LIAR he is and will remain. If you have read this post and still do business with this sham of a company then you better hope you have some money left over for a jar of Vaseline.

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10 people found this review helpful
Verified Reviewer
Original review: March 12, 2017

I used another company before but I had to go in. My work schedule didn't allow me to do that this time and Finova was online so, it was convenient. But they were misleading and I'm deeply paying for that now. When I took out the loan, it was not explained to me that the interest would be accrued on the balance and not the principal balance. I was also told a 60-day payoff amount. But when I called back later, the person I spoke with told me that that was not true. I borrowed $750 and I was looking to pay it off in 60 days. I'm expecting to pay somewhere around $938, but that's not the case. It's over $1,000 and it's accruing interest not only on the principal balance that I took out but also on the fees. Every day that I don't pay, it goes up $1.85 or $1.95 and once that's added, they charge interest on that as well.

I don't think that that's a fair business practice. But the lady told me that I should have read thoroughly through all my documents because it was in there. I've paid $600 on my loan so I only owe $400 something. But by the time I pay the rest of it off, it'll be $500. That's more like $1,100 for 60 days. So, I didn't have a good experience.

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2 people found this review helpful
Verified Reviewer
Original review: March 9, 2017

The employees were all great during this process from beginning to payoff of the loan. All my questions and concerns were answered quickly. They helped me when there were issues making the payoff amount and overall a great experience. I was very impressed on how the representatives were readily available even after 5 pm when other companies are closed.

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Verified Reviewer
Original review: March 8, 2017

I was going through a hard time and couldn't get a loan anywhere so, in a pinch, it was ok. Their fees are outrageous. The customer service guy Jay worked very closely with me and called and emailed me constantly when I was getting the loan, but when I was having trouble with first payment (waiting 3 days for my tax return to hit my bank), I emailed Jay 3 times and he NEVER responded. The only option to pay is through MoneyGram which, of course, charges a fee and is very inconvenient. I wouldn't use again, but like I said, it was ok when I was in a bind at the time!

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Verified Reviewer
Original review: March 4, 2017

After my loan inquiry, I was contacted immediately by Finova Financial. They were faster and a lot more online than other loan companies. The application process was short and easy. I just had to submit pictures of my vehicle, proof of income, and my title. The first time, it was mediocre with my personal loan processor. She didn't put anything online like she was supposed to. I called and talked to the Finova reps because I felt like she got a lot of the loan process wrong. The second time around, it was a lot cheaper and better. I'd recommend them if they have been more straightforward about how much the loan and interest rate were going to be. Basically, it sounded like I had a 12-month loan, and then I ended up paying double this year because they set me for a 24-month loan, which cost me quite a bit more and wasn't expected, and I was very clear I was only planning to take money up for a month.

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Finova Financial expert review by Lauren Fix

Finova offers an alternative to title loans by providing qualifying consumers with a Car Equity Line of Credit (C-LOC) as an emergency loan. This gives consumers a reasonable way to get quick access to cash along with access to an ongoing line of credit with declining rates.

  • Clear fee structure: You won’t be surprised by additional fees when it’s time to pay back your C-LOC. Finova’s website clearly outlines their fee structure, and their examples offer consumers a realistic depiction of how much they can expect to pay back for their loan.

  • No credit required: Finova doesn’t require credit for approval, making it accessible for people who have little or no credit. Finova uses their own software to determine your loan performance and creditworthiness.

  • Apply online: Applying for Finova’s C-LOC is easy and available online. Simply fill out their online form, get pre-approved, fill out an application form and get your cash.

  • One year payback: Finova’s loans have a minimum 12-month repayment term, meaning you can take a year or more to pay back your loan. This can give consumers the extra breathing room they need to get a handle on their finances and responsibly pay back their C-LOC.

  • Build credit: Finova reports your successful payment history of their loans to reporting credit bureaus, helping you build your credit score and gain more financial freedom.

  • Best for: responsible borrowers who have little or no credit.

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Lauren Fix

Auto & Finance Contributing Editor

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Lauren Fix, also called The Car Coach, is an automotive and auto finance expert. Her understanding of vehicles has made her the “go to” person on TV, radio, print media and the Internet. She has authored multiple books and writes a column for several outlets, including Parade Magazine, NewsMax and Car Coach Reports. She is a regular guest on major news and morning shows, discussing the latest updates on cars and car financing that will help drivers make smart decisions when buying, maintaining and financing cars.

Finova Financial Company Information

Social media:
Company Name:
Finova Financial
Company Type:
Year Founded:
Formerly Named:
Finova Financial
1400 Centrepark Boulevard, Suite 800
West Palm Beach
Postal Code:
United States
1 888-886-8007

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