Fifth Third Bank Reviews

On April 8, 2009, I overdrew my account by $56. This was on a Thursday. Each day after, I was charged $6 - $8 a day daily overdraft charge. This went for a week until my next payday. Within a two-week period, my account was in the negative of $218. I paid what was owed and asked that my account be closed as of 04/25/2009. Walmart erroneously sent a check through again on this account after I had taken care of it with another account. I contacted Fifth Third to inform them of the error. The check was sent back with a charge of $37 to me. I disagree with the charge due to the fact the account was closed.

I have had an auto loan with 5/3 since Feb 2005. I called them on 6/10/09 to get the payoff amount (just to make my life easier - I only had 6 more payments to go). I was told the payoff was $3,105.38. I thought this was too high and questioned it. I was told it was due to a difference in daily interest rates and specific dates my monthly payments had been received. I questioned this again at the local branch and was told the same thing. I specifically asked if there were any other fees and was told no. So, I paid it off. On 6/29/09, I had not received any info from 5/3 re: getting the title, so I called to check on status. I was informed by the automated information that the balance on the account was now $40.44, and that my payment of $2955.38 had been received on 6/17/09. But my payment had been $3105.28 - what was the $150.00 difference?

Merchants beware! Fifth Third Bank's voice approval of charge card entries is bogus. They will happily voice-approve any and all transactions and then later "lie and deny." Since 5/3 is trying to sell a majority stake in their processing division to TransFirst. We believe that they will approve all transactions regardless of the risk just to elevate short term processing fees. This gives them more leverage in their negotiations with TransFirst. Merchants beware. Go elsewhere for your processing!

I had to borrow money from family when car repairs hit close to $2k. I deposited a check to 5/3 drawn on a local bank and asked when funds would be available. Teller said tomorrow, so if I wrote a check today, it would clear when it came through tomorrow. When I paid the mechanics shop, they also called to verify funds. That teller (I heard the call) said yes they were available if the check went in that afternoon. The check went in that afternoon and today, 3 business days later, I get an overdraft notice of $75! They lied.

Twice, Fifth Third Bank has withheld funds from a deposit ($5,000.00 and $6000.00) for an extra 8 to 10 days after the funds have cleared the maker’s account. They come up with lame excuses (check too large and endorsement not clear) for violating the Federal Reserve Deposit Rules. Fifth Third Bank acts as if the Federal Reserve Bank does not exist. Once the funds have cleared, there is no reason allowed, under Federal Reserve Rules, to withhold funds from a checking account.

I was charged overdraft fees due to bank error and charged $25 fee. I contacted bank and spoke with five people. All told me it is bank policy that they will not refund fees. I believe this is a scam for Fifth Third to make money from customers with no recourse and no federal or state regulation of fees.

My husband was using the debit card not realizing I was paying bills. We went into a negative. Just by them returning the check that was in the negative should've taken care of all the other charges and left us with additional money in the bank. When I called the bank, I was told that they take the highest item out first and down the line. I requested to speak to a supervisor. His name was Scott. When I said to him, "but you returned the check that was the highest item," he said that didn't happen until the next day. I said, "But you never paid the item." I can understand being charged a fee for the item you returned, but I shouldn't be charged a fee for all the other items.

I work for a not-for-profit, member-funded group. On Tuesday, 4/14/09, our organization accidentally overcharged one of our members for his membership contribution. The debit showed on his account within an hour or so of processing. He called our office and we immediately processed a refund. At that time, there was also a single overdraft fee of $37 charged to his account, which we said we would gladly refund to him since it was our fault. The following Monday, the member called our office to say that the refund had never posted to his account and that he now had over $200 in overdraft fees! I called our charge processing company and was told that the refund did indeed go through about 2-3 hours after the initial debit.

I have gotten charged over $200 in overdraft fees. I always look to see if I have enough money to cover what I need to get. And this week I did. And twice this week, I have been in the hole. Even after a $330 deposit! So I called, and the 'nice' woman on the phone said that charges cleared before my deposit did. Why does this company do this? If I deposit the money then I should have the money. As of right now, I am at $54 and I have like ten charges pending, one is for $125! Fifth Third is crooked!

For the past 5 years (or more), Fifth Third has given out my business toll-free number (**) instead of their conference line number (877-534-8500). At times, we would receive 30 or more calls per day. No matter what I've tried to do to correct the situation, we still get several phone calls each day for Fifth Third conference calls. The problem could be that hundreds of their employees are too stupid to dial the correct number (per 5/3 management) or it could be that they are publishing the wrong number for their conference calls (per 5/3 employees). The president's office prefers the explanation that the employees just dial the wrong number but the employees insist that they are being given my toll-free number for conference calls. Who should I believe? Who should pay for all these incoming calls to my toll-free line? Fifth Third claims no responsibility even though their employees are giving out my toll-free number.

Fifth Third Bank came on my job's parking lot and repossessed my truck. I fell 4 months behind on my payment after two and a half years on paying for this vehicle always on time, maybe a few late payments here and there, but I paid. I called to speak to a service representative for some type of hardship program so that I can get back on my feet, to no avail. They were not interested. All of the individuals I dealt with didn't care about the loyalty from the past two and a half years. They only cared about me being presently late. NO nothing, just ** you, pay me.

I have been dealing with this bank since October. Thinking I was going to be receiving my title to my truck I instead got a repossession man. Customer Service has been rude and will not answer any questions stating that they don't have the original contract in front of them to answer my questions and then give me another number to call, and they give me the same answer, although they have some parts of my loan info since they quote me numbers. When I received my history, I called and finally got it put on the disputes review. I talked to a lady there and once again got the runaround of not having the original contract in front of her so she couldn't tell me the reason why my fixed rate had become a variable rate. Instead of doing her job and looking into why I was questioning the loan, which would have been just a matter of getting my original agreement, she instead sends it to collections again, and to be repossessed again...

I had my IRA (total life time savings) with them for management. On June 12, I sent them an email to liquidate all my accounts and also a fax. They sent me an email and I replied in the affirmative. They refused to sell telling me that going into cash, I will go broke. I basically lost most of my money so that I owe the bank more than my loans with them. If they would have liquidated, I would have paid them and still have a multimillion dollar portfolio. We are basically broke.

What a SCHEME they have going with their overdraft charges! I've been out of work for a while now, and my account balance was down to under $2! I managed to sell a couple of items on eBay in December. My total charge with eBay was $3.17, which really isn't too much. Not having a real reason to even CHECK my bank account (there's usually not much in there anymore!), I went in there the other day, and eBay had taken out their $3.17 charge, leaving me $1.24 overdrawn! I was IMMEDIATELY CHARGED $33 by the bank for being overdrawn. I have transferred enough money from my PayPal account to cover it. According to PayPal, the transaction has been completed, BUT NOT ACCORDING TO THE FIFTH THIRD BANK! I have NO transactions pending with them YET!!!

Due to a miscalculation causing an avalanche of checks being resubmitted, my Fifth Third branch has taken $919 in fees since 11/15/08. I now can't write checks at Kroger's for food and medicine. My car and renter's insurance bounced. My son's school fees bounced and I can't get the funds in until my husband gets paid on the 3rd of the month. They keep putting checks through and charging me for fees of various names and amounts.

This bank is the worst business to work with. They are completely incompetent and will do anything they can to rip you off. When you deposit a check, they have the right to hold it for up to ten business days. So if you're sending a check out with money, you should have watch out because they love to charge you for bounced check fees. And if you are like me, those fees will put your balance below zero, you will get another $35 fee for that and $6 a day for every day it is not paid. They let people try and cash your bouncing checks an unlimited amount of times. When they finally cleared my check, I still owed them money and I lost two weeks' pay.

Fifth Third Bank is the largest legalized money racketeering business that I have ever personally dealt with. God forbid if you overdraw your account because they are going to charge you a small fortune in overdraft fees. I had overdrawn my account. On the day that they say I overdrew the account, I had enough money to cover the majority of the checks that came through. But what they did is they went by the highest amount check that came in on that day regardless that it was the last check that posted or not. They withdrew the highest amount first and then continued this from the highest to lowest even though the smallest amount of checks cleared first. If they would have subtracted the checks in the order that they were presented to the bank, then I may have only had one or two at the most overdrawn. But NO, they withdrew the highest amounts first so that they would then put the smaller checks into overdraft and charge my account $37.00 each for 5 overdrawn checks which totaled $185.00. They had the nerve to charge me $37.00 for a $2.50 check.

Although I had the funds in the bank, they charged me overdraft fees, and as I kept putting funds in the bank, they kept charging, and as an end result I ended up with $544 in overdraft fees. Also their policy is to pay the largest item and charge overdraft fees on all the smaller items. Which I have never heard of a bank doing.

The bank charged me $440 for an 18 cent overdraft. There were some purchases pending on my debit card. The banks actions are inconsistent do to a software program that determines how to maximize bank profits. The bank ended giving back $150 but they still owe me over $100.

I don't know if this is legal, but since it takes them many days to send a notice, and keep racking up charges, what would anyone do if they didn't get or read their mail?

I have tried for almost a year to get a title from Fifth Third Bank for the Four-Wheeler that I purchased from them, that has been paid off since 11/06/06. Shortly after I bought this Yamaha, a gentlemen from Fifth Third Bank repeatedly called me wanting the title for it, which of course I never had because it was being purchased through them. The only thing that Fifth Third will send to me now is the Lien Release for the loan on the Yamaha . (So far I have received four of these).

My 18 year old daught had an overdraft on her Fifth Third Bank card in the amount of $ 2.89. We attempted to cover it plus penalties immediatly but ended up getting charged over $200. We attempted to settle this with the bank, but were tossed back and forth between the branch office and corporate office.

This bank is the worst bank ever. They go out of their way to find opportunities to charge overdraft fees. I currently have three accounts with them, and I have been charged overdraft fees even when both of the following occurred: 1. I had money in my other accounts to cover the expenses and 2. I transferred enough money from one account to the other account to cover the expenses the SAME day the expenses occurred. I have called to complain about this to no avail. The two times I have called about this, I have been given different explanations as to how their policies justify their actions. The last time I called to complain about this, the customer service representative hung up on me.

Fifth Third Bank charged me an overdraft fee for a pending charge that had not yet actually posted to my account. I had been informed by Fifth Third employees that as long as a deposit was posted to my account before the pending charge posted then my account would be okay. A week ago I used my debit card which created a pending charge. I made a deposit on the next business day and my account looked as though everything would be fine. To my surprise I incurred an overdraft fee of $33 because the pending charge created an overdraft although it had not posted to my account before I made the deposit.

I fell into default in my car loan with fifth third bank (45 days) and they repossessed my car on 12/15/06. I contacted the bank, and made my payments current on 12/19/06. Since this point, it has been a nightmare. Originally, the car was taken to Hammond, IN, to be held at the repo lot. After I made the payments current, the car was sent to the Greater Chicago Auto Auction. After numerous phone calls to the bank, I find out the car is now at the Kansas City Auto Auction. Keep in mind that my payments are still up to date. Every time I have contacted their customer service number, I have gotten conflicting information. The bank kept telling me to contact the repo lot, which in turn, told me that the bank directed them to bring the car to the Greater Chicago Auto Auction.

Out $45.00 and interest.

I closed my account with Fifth Third, using figures given to me by their customer service rep. The next day, a $2.54 cent charge came in. They charged me a $33 overcharge fee, although the account was supposedly closed the day before. I called the bank and no one there would admit to having closed my account, and they couldn't figure out who did it. I agreed to put the $2.54 in the night deposit that night, and be charged no service fees. I did so, but it never got credited. I started getting letters with ever increasing fees, daily overdraft fees, etc.

Overdraft fee of $132.00 making my balance a -$163.22

Within a week our account has had two unauthorized withdrawals from our checking account. The first incident was noticed when I happened to look online at my acct. statement. It showed a withdrawal of $2,000. No check #, no location or name - just a withdrawal. This withdrawal left us without any funds to pay for checks or other payments that needed to be paid. After a day of arguing, pursuing the issue, etc., the bank agreed to put back the $2,000 until they could locate the paper trail to see why $2,000 was taken out. They found out the next day it was due to a teller error who had written a wrong account # down.