Fifth Third Bank Reviews

First off they kept asking for proof of insurance like ten times for my hubby's truck. I kept sending it in, over and over and then they would ask again until my husband called them and went OFF on them! Then they sent back one of our payments because they had cut the check and payment coupon in half when they opened it!! So I promptly send another along with the letter and in the meantime they call my hubby and act like we didn’t make our payment! So imagine my distress when 2 months later I get another payment sent back--- Yes! They cut a second check and payment coupon in half! Are these people "special"?! They can’t open a freaking envelope! I hate this place and am thinking of getting his truck refinanced just to get away from this company!

I'm a disable Veteran on a fix income and like countless of others, Fifth Third do hold charges from my debt card and then run the charges as they see fit to overdraft my account. Me and my wife had the ID alert which always came out at the end of the month of course before my check hit the bank - even better if my check came the 28 or 29 of the month, they ran it early to get that overdraft fee. One month they ran these charges in both my name and my wife name three (3) times and than charged our account $37.00 for each, that's right, so a total of 6 overdrawn fees for that month. I ask all of you to keep a record of your dealing with them, it just a matter of time before this is a class action suit.

I receive Social Security Survivor checks for my children due to their father being killed. I had to open separate accounts for each child. Before I could have the checks automatically deposited I would deposit them in person. The tellers would question me as to who the other person on the check was and what was it for. The checks showed "payable to "me" for "child's name"" I would just say the check has my name on it and I wanted it deposited into my account. Then they say they have to deposited it into the child's account. So they could charge me to transfer funds from their account to mine. I also get my paychecks drawn from 5/3rd bank.

I have had many auto loans in my past. I just paid off loans with Wells Fargo and with Chase. I usually allow the dealership to find me the "best deal." That's what they did this time, and I ended up with a good rate, and it came from Fifth Third. Typically, I like to pay my three-year loans within 12 months or so. I do this by making frequent online payments. However, with this bank - "The Curious Bank" - I have to make all payments by snail mail, using their little coupons, unless I decide to establish a banking account with them. I don't need a bank. I have a perfectly good bank. They also funneled my Saturday morning call to a "You must call without business hours Monday through Friday" message, when that was neither true nor factual according to their own website.

Was being hit each month with $80 in overdraft fees from my checking even though I had made arrangements to take my car payments out from an outside bank account. At 90 days and $260 in fees they quickly turned me in to a god awful collections agency. Loan is still up to date and 53 is withdrawing from the outside bank account. 53 is the first bank that was always "upselling" to me. They were always trying to get me to refinance or chance out accounts etc. I really feel 53 tries to take every penny from you.

I've recently moved states and was continuing to bank with 5/3. There was a glitch in their system which made them cancel my debit card. I called to see what the issue was and I assured a replacement card would be sent to me at my new address. I shared how important it was for me to get this right away since I was alone and out of state with NO ACCESS to any of my cash. When one did not come within 7 to 10 business days, I called to follow-up and I was continuously told that it was on its way. After 20 business days and following up twice a week, I decided I needed to switch banks. I had no access to my cash! Today I went to make a payment on my 5/3 credit card and I was told it would cost $15 to do it over the phone or I could make it in person (obviously wouldn't work for me being out of state).

I deposited a check into my bank account at a banking center. It cleared the next day and thus used, then transferred that money elsewhere. Fifth Third Bank put a hold on my account without notifying me. I called in to customer service because I couldn't log in to my account online. They then proceeded to tell me that the check I deposited was counterfeit. It took me calling to even know about the bad check. I then called the fraud department and they told me to go into a bank branch the next day and talk to a manager and I would get my money back that I had in my account. I went into the bank and asked to talk to the manager, the assistant manager told me there was nothing he could do about it and told me to go to another branch that had the manager available. He then told me not to tell the other branch that he couldn't help me.

I've had a checking account since 2003. They have done everything they can to take as much from their customers as possible and there have been 2 or 3 class action suits against them while I've been an account holder. They are all about inventing programs with crazy fees and give you very little feedback about the status of your accounts. They don't back up any balance you might get from an ATM or an online for accuracy so you can overdraft. The website is in maintenance mode often especially at 5 or 6 am when many people go/are going to work. They don't seem to care when you voice a complaint.

I sure wish I had checked customer satisfaction before obtaining a mortgage with Fifth Third. I have had nothing but problems. Wish I had never heard of this bank. Uninterested in working with me. Unresponsive. Don't follow government recommendations. Dearly wish I had worked with a local bank or a credit union. Fifth Third is just a bad, bad, bad company. The mortgage division is its worst part.

After reviewing my monthly mortgage statement, I found 53 had charged me a late fee of $38.75 for January's payment when the statement clearly showed I had paid it on time. I called and questioned 53 about the charge and they said it was an "error" and they would reverse the charge. I asked, since when do you charge a fee without notifying your customers, under any definition that is outright theft! I have yet to see a credit.

Paid off vehicle. Contact 5/3rd about title. They have something called electronic title. Since purchase of vehicle, I relocated from Ohio to Alaska. 5/3 said I need to contact DMV in Ohio, pay the $15.00 for them to make a title to mail to me so I can take it to the Anchorage DMV to make another title for Alaska. I got the loan from the bank, not DMV in Ohio.

I am a sole proprietor with a small business and have my income direct deposited into my checking account at 5/3. 3 days ago I went into the bank to get money orders, and they treated me like I was robbing the bank. After about 40 min., they gave me the money orders and unknown to me had placed (2) half a million dollar holds on my accounts with them. I was told it looked like money laundering and was treated like I had done something wrong. I've been to the bank several times over the last 2 days trying to resolve this issue with them because I have all my pay going to them. I have time-sensitive debts and payroll and other bills to pay, and they have locked my account so that I cannot get my money. I have given them everything they asked for to show them that I am a legal preparer and they just keep asking for more. They won't give me my money and I can't pay my employees nor my bills.

In February of 2015, I received a rebate check from one of my doctors drawn on the 5/3 Bank for $13.23. I went to the nearest 5/3 Bank which was located in a Kroger store. I told the teller that I wanted to cash the check and the first thing out of his mouth was "Do you have an account with us?" I told him no and he informed me that there would be a $4 service charge. I told him the the check was drawn on his bank and he said it didn't matter, there would still be a $4 service charge. I told him that the previous month I had cashed a check for $10,000 at US Bank and that they had charged me nothing. He said it was 5/3's policy to assess a service charge on any check presented by a non customer. I told him to go ahead and cash the check.

In Spring of 2007 I opened an account with 5/3 and kept it up until I closed it in late summer of 2008. When I closed it they said that it was $50 overdrafted so I paid the fee and closed the account before leaving for the Navy in August of 2008. I was only in the service for a short time and came home in August 2010, 2 years later. Then in the early spring of 2011 I opened a new account with 5/3 and went to work at a local grocery store. Shortly thereafter I went into business for myself but was very careful with my account funds, no knowing that they had automatically enrolled me into an ID Alert Investigation program that would automatically look into any suspicious activity on the account. A program I verbally declined enrollment into and refused to sign for (They said they would send me the paperwork to sign even after I refused and I never even got the paperwork).

I recently paid off an auto loan in full with CASH so I could get the title to my car quicker because I had it sold. I had already missed one sale since I didn't have "title in hand" and I had another sale as soon as I got the title. I was told it would take up to FOUR weeks to get the title because it had to go through a "PROCESS" after being paid off. I begged and pleaded with them due to my circumstances to expedite the title to me at my cost but all I got was "Sorry, no can do." They sure were quick to take my taxpayer money to be bailed out of trouble.

Fifth Third Bank is incompetent or negligent. I spent hours trying to sort out details as to why they denied my claims of fraudulent charges when they approved identical charges. The only simile I found is that they approved fraudulent claims under $100 and denied them if they were over. I had to think of the hundreds of individuals they have cheated.

Don't ever work with this bank as they have NO clue about what is going on. I started applying for a home equity line of credit FOUR MONTHS AGO. As stated on THEIR website, the process from application to approval should only take 30 days. The money is going to be used to keep my dying grandmother in her home. We are still in the throes of this, even though we have been pre-approved and all of the paperwork signed and sealed. It took the branch where the paperwork was signed FIVE DAYS to MAIL the paperwork.

Their customer service is horrible. They are charging me late fees, even though they told me they were waived. When I have told them about some of the difficulties and problems I have had with them, their attitude has been one of denying responsibility, rather than trying to fix problems. Go somewhere else.

In December 2014 they impounded my car, so I called them, they told me there were two past due payments. Since my final payment of the loan was in December 2014 I told them that I would pay the two back payments plus December payment and all impound fees plus penalties and interest to completely satisfy the loan and to then send me my title.

When fraud occurred on my account Fifth Third chose not to reimburse me. I have filed with CFPB mentioning that the bank did not have red flags protecting my account. I am in the process of getting a lawyer. I would like to find other people who the bank violated and refuse to protect funds. My email ** and put bank fraud in the subject line. I have found banks do not protect the account as much as they claim. Please contact me.

The bank is extremely lax about protecting my confidential info: Recently I got a routing Fifth Third regular-mail letter that includes all the answers to my security questions. What if the letter got lost in the mail? What if someone else opened it? THIS IS INTOLERABLE!!!

I pay my husband's car payment over the phone every month. Now they say I am unable to do that anymore. Worst customer service ever. When I asked to speak to his supervisor he puts on hold then came back to say he could not get a hold of him. I will never do business with them again. Something different every month.

I opened accounts (5) for my businesses and family about 5 years ago. Service was great.. I had several loans with them (over 2 million dollars) and NEVER missed a payment. Somebody fraudulently hit one of the accounts over a three month period with ACH withdrawals totaling over $13,000. Admittedly, my staff dropped the ball and didn't notice until 4 months later. We were told that we should have notified them within 90 days -- thus they would not reimburse the money. We had to spend numerous hours and write numerous letters before we got a response.

Please never finance, refinance or use a credit card of Fifth Third Bank. They are really very rude, non-professional. They always lie you if you have any question or problem. This is the worst bank in this entire whole universe. Every time when I called and want to resolve my problem, every customer service representative has different answer. I talked to about 21 person in one week and every one has different answer and also instead of help you they give you hard time. This is my humble request of every human being, please do not use any kind of services of this non-professional bank. Thanks.

My husband and I have been with 5/3 for years. For some odd reason I notice a change in the account action. It seems that we never have money anymore due to transactions that should have came out. Example...We keep track of everything and kept wondering why does it seem like every time we put our checks in there gone. Well I notice on the online statement things that we used our debit card on was a week ago is coming out. I found it strange that week old transactions are coming out a week later. Has anyone else had this problem? We are closing our account with 5/3!

Today my son in Alaska was contacted by Capital Providence, a litigation company and given threats concerning me and alleged money owed to this bank. I did not have any knowledge of this bank. I called the company only to be told this bank claimed I owed money to them plus court and attorney costs for an alleged account opened in 2009. They possessed old information for me from 2008. I have been trying to get to the bottom of these allegations with no resolution so far. No one seems to have evidence this is true. What kind of bank is this? And what is an easy access account at 300% - is this legitimate?

I am 56 years old and have financed 5-6 cars. I have never been so furious than with my current Fifth Third Bank auto loan. Their service is poor and rigid. They are inflexible and not customer oriented. I shall NEVER have any business with them for the remainder of my natural life.

I've been a 5th/3rd customer for 5 years. Signed up with them for a "free" account. Told it would always be FREE. In 2014, it is no longer free. The Belleville MI branch manager was nice and didn't want to lose my business. Put a senior waiver on my account even though I wasn't a senior. In Jan 15, I look online at my bank activity. I find an 11.00 svc. in 11/15. I call the Belleville branch. The branch manager did NOT care at all. She said that waiver was from the old branch manager who is no longer with the company. She said she would NOT reverse the fee. She said, "You will also have a fee in December." I said I will close my account, but I don't want to do that. She said she could do NOTHING. I then call other branches in the area. Wanted to move the account. If they would simply reverse the January service charge (that I found out about yesterday). All of them said NO.

My name is Nathan ** and my Daughter and I suffered a car accident because of a medication the doctor had prescribed that counteracted with another medication I was taking. I mentioned this to my bank and they only continued penalizing my checking. Since my accident in May of 2014 I have tried everything to keep my account up to par but with the amount of fees and interest they have changed every month, I am still scraping the bottom. I’m getting about the same amount as I would be if I was working but it is only different because of the time frame that I'm getting it from my insurance company. I made the mistake of accepting the early access money and have regretted it since.

Fees, fees, fees, and more fees. Why are they holding small transactions a month later. Why am I charged overdraft fees of $37 on $1-3 overdraft, especially since I have overdraft protection. I just paid $300 on overdraft fees in the last few months over transactions they've held for over a month. Looking for a new bank now. Oh not to mention last year when they were hacked and it was on the news, my rent was late. I paid a fee on that too because I was one of those that they have to replace their direct deposit. Nothing but a headache!!!

Nothing but bad experiences with this bank since I opened the account. I have had cards cancelled out the blue with no notice and no reason from the bank. I had a purchase block placed on my account of 11.00! I could not get gas, groceries or anything else over 11.00! I have encountered very rude associates almost every time! Messed up direct deposits, with NO solution from the bank, when the mistake is clearly on their part!

6 Years ago I was so impressed with this bank I opened a checking + savings account as my parents had banked with them for years. Always had 3-4 tellers when you walked in most knew by name. 3 years ago (Something Happened) they went down to 2 tellers then some times 1? (to work the drive through and the teller booths!).

Stopped into the Cary, IL branch to gather some information on an account and direct deposit when I was approached by the "I believe to be the manager" Arron ** . As he approached me he smelled of alcohol. Do they allow drinking at this branch? I believe in holiday cheer but this is sad and if you're going to be drunk, don't come in. As I gathered my info and was leaving, I could have sworn I overheard a conversation about an African American in a derogatory manner. Needless to say I will go to the local bank for my banking needs.

They have a nose problem for sure. As I make a simple deposit, they go thumbing thru my account for no reason, I mean they are in 'study mode', really splitting hairs, going thru my account as I stand there. I am only making a deposit of my paycheck. Then, after it takes 10 min. they are talking, going in the back room, farting around as if a major case is in progress. Then they neglect to give me back my cash from my deposit. Not just one time. This has happen 8 (EIGHT) TIMES in one year. They tend to blow off doing what they are to do, make a deposit. And they give me my receipt of deposit, and blow off my cash that I have made and denoted to do on the deposit slip.

I went through a mortgage refinance with Fifth Third bank and it was an extremely frustrating experience. I had final approval 4 separate times and 4 closing dates spanning 2 1/2 weeks. On the third date I took an afternoon off from work, went to the bank for the closing, and nobody was there! When we closed the following day the documents were 45 minutes late. Funds and creditor checks were to be dispersed after rescission 3 days after the closing. On the 4th day Fifth Third didn't disperse the funds to the closing attorney until late afternoon and the creditor checks that were to be overnighted to arrive on the 4th day didn't arrive until 5 days after the closing. The mortgage department's professionalism and communication are very poor.

This bank will lie. They are rude and will charge you overdrawn fees for nothing. If you had $100 in checking and used your bank card for say $20 it would take it off and you would have $80 left. And let’s say you had a check go through for $81 THEY WILL CHARGE YOU TWO FEES then the next day one more then you would be -112---$. That’s one of many reasons to run from this bank. They always say unless it’s bank failure. They told me once it was but happen every week so please stay far away from 5th 3rd Bank. Con Artists.

I am giving this company one star to represent the single person, out of 9, who actually tried to help me. I have an automobile loan through this company and have moved to a new state. I called this company to have a copy of my title sent to the registration office so that I could update my plates and tags. Long story short, I was on the phone with this company for over 2 hours. During the call, the employees were very rude. Nobody seemed to know the answers to my questions so when they couldn't transfer me to dead extensions, they made up stuff, lied to me or re-directed back to the automated system, which ultimately couldn't help me.

It is thanksgiving and I am thankful for many things like family and good health. I am also thankful that I found another bank to handle my mortgage. Fifth Third Bank was an institution that provided me the most frustrating business relationship that I have ever experienced! There was their ineffective paperwork office standards, their poor communication, their unreasonable fees and their questionable business practices. I could cite many instances addressing the aforementioned problems, but the most frustrating example of business operations was their insistence that I was late on my mortgage payments! Even though, I had documented and verified copies of timely processed checks for my mortgage payments, this bank still insisted that I was late with my monthly payments and charged me the unnecessary late fees!

On Sat morning the 22nd of November, I tried to use my ATM card at business for $7.00. It was declined, I was in shock. I had over $13,000 in the account and was worried what was wrong. I was told they need a w9. I had received a letter with a bad address saying they need this - so I had gone to a banking center with my 1099 issued from 53 with my ss # and I looked at the customer information they had on file with my ss number on file. So they told me not to worry everything was fine. So after this account had been open for 26 years, following another account that had been open for 11 years, not to mention being at my job for 35 years and the same residence for 20+ years, oh and yes, they mail by statement and cc bill to my residence every month - I can see why I was so hard to find. So after suffering through a weekend and now Monday, I think that I have been toughly dealt with by them. So they are sorry and everything been handle by their standards. I am done and if I can keep one person from being a 53 customer, I will have a small amount of satisfaction - after being treated in such a way that I will be leaving the bank. Sorry I have been such a lousy customer.

It has been one problem after another with 5/3 . They lie. They steal. They tell you one thing then do another. I feel cheated and am complaining to every agency I can. I opened a credit card that was supposed to handle any overdraft yet I have 74 dollars in charges.

I've been a fifth third customer for twenty+ years. Although, they have a helpful system I'm not sure any other bank has, which is called, "fifth third early access", simply wonderful when an emergency arises and as a customer, you can simply borrow money and receive ** amount of money within minutes. It's nice and very convenient, especially when my car broke down and needed a new part, immediately. Which Just happened last week. Which also happened last week, I had experienced a home invasion, with me being home alone. A few things were stolen right off the counter including my laptop.

This bank is crafty. They will hold smaller charges longer and if your account overdrafts, they will charge you $37 for each item. They confuse you about how they debit your account. Even if you put cash in the account immediately, they will make sure you're back in the red. I'm so sick of the fees, I'm closing mine.

I have a new auto loan with Fifth Third. From the beginning, there have been issues with failure to credit payments, failure to acknowledge bonafide insurance, difficulty contacting them online or by phone. I am SO angry with them - it's the worst banking experience I have ever had. I probably will bite the bullet and figure out how to pay off this loan immediately (after I figure out how to get out from under the $1,800 insurance policy they attached to it). Buyer beware - these people are inept as they come.

I financed my 2009 Honda Accord in 2011 and the dealership used 5/3 Bank and this was my first experience with them. Everything went smoothly until I tried to payoff the balance and get the title when my car was sold private party in 2014. I called to pay off the balance and ask that the title be overnighted so I could sell the vehicle with the title. Fast forward to 8 representatives, hours later and wait times between each rep, I will NEVER bank with 5/3 bank again. They won't process a title faster than 10 days and will only overnight it if you have a UPS account. How many people have UPS accounts out there? Just charge me for it, don't make me set up an account.

This is just about as disappointing as banks go. I would trust my money more if I dropped it on the sidewalk in New York City. They always lie and say they've sent me stuff, but CLEARLY they haven't as I am the only one who checks the mail and wouldn't throw away a huge tan envelope without looking at it first. They are also really useless when it comes to fraud and illegal account activity. They will not help you out at all and they will inconvenience your life with charges whenever possible. I do not see a promising future for this bank.

Come on! This is a SCAM OUTFIT. Got several calls from them, finally called them back. Had NEVER heard of them and know very well who my hubs and I bank with by now - we're in our late 60s. Noticed the male "offshore-sounding" guy asked for either my account OR SS#. Some folks might not "remember" what accounts they have and with whom? Sooo, they might just give SS#. Get it? Told the guy never heard of his outfit and have only banked with two banks. He then said "If we've called you and you call us back, that means you must have an account with us." Get it again? Some older people especially could be conned into this "argument." I advised this AH that I was going to report them and hung up.

I recently moved another state for personal reasons and missed a credit card payment. I paid it on day 29 and my card was revoked the next day!!! When I called they were rude and flat out told me I should have made a payment before that day, and that basically that can revoke it whenever they please! I'm disgusted with this bank and their customer service. I would never recommend them to anyone!!

I called the bank to find out where my refund check was because I had change insurance companies for my home at a lower rate. The guy I talked to said he didn't know and I said ok. That day I received my check in the mail for $170.85. I deposited it in my bank, it was a Friday. Sunday the bank notified me that there was a stop payment on the check. I had two NFS and a stop payment on my charges from my bank because of stop payment of my money owed to me by 5/3. I received a check a couple of days later for the $170.85 again. I was confused so I called 5/3 and spoke to Angela, one of the supervisors. She asked me to send the information to her. I had to call her back because I wanted to know if she received the fax from my bank showing the transactions. No, was the reply. I sent the information again and I had to call her again. She said she did receive it. I waited for a response but did not get one.

Have been a 5/3 customer for years. Got a preapproval on a home I was looking at. All went well until the handlers got it. Delay after delay for really stupid things. Day before closing 5/3 demanded the Vice President of Sales of the selling Bank be proven that she could sign a sales contract. Next closing was delayed due to 5/3 demanding proof. The Licensed and Bonded Title Agent was indeed allowed to be a Title Agent. The list of 5/3 arrogance is four pages long. Do not deal with this company. Veterans, you have to go even further to get anything from these fools. They should be working for the VA as neither gives a rip about Veterans.

When I bought my house in 2002 I got my mortgage from Fifth Third. I decided to re-finance in 2008 to lower my interest rate. In 2014 I sold my house. During the buyer’s title search an old lien from the previous owner was found against the property. I contacted Fifth Third since they were my bank and did the title search in 2008. I was told that because they weren't the mortgage company for the lien that there wasn't anything they could do for me. I finally got them to agree to look into the matter but never heard another word. My next course of action was to visit my local branch and talk to the manager. He tried to help, as long as I sat in front of him, but seemed ill equipped to do much. I eventually had to hire an attorney to help get the lien released but due to timing issues my only course of action to prevent losing the sale was to buy title insurance for both the lender and the buyer.

I've banked with 5/3 for over 10 years and have a mortgage with them over 7 yrs now. I've attempted to refinance with them several times and they change the rules every time. The two most recent times were in 2013 when they would not supply the proper paper work to the city of Cincinnati in order to have the city subordinate their position to complete the refinance. I had received a forgiveness grant from the city back in 2009 and this was their requirement for them to subordinate and allow the refinance. 5/3 would not comply and instructed me to wait until the forgiveness period was up which was 10/1/14. This was frustrating because all of the paper work was done and the only thing left was to have a close date issued if 5/3 would have provided the appropriate documentation.

I overpaid on my credit card and was told by a Fifth Third employee that I would be able to use up my available credit and the overpayment would sweep into the account and I could use that as well. I chose that option rather than have them send me a refund check. After dining in a restaurant, I went to pay the bill and my card was declined. I called customer service and was told that even though I still had available overpayment credit, it would not be available until the other pending charges for the regular card went through. Even though it was contrary to what I was told before, there was nothing they could do about it. I explained to them that the restaurant wanted to call the police and have me arrested for nonpayment. The supervisor response as well as the customer service rep was there's nothing we can do about it. I was humiliated in the restaurant and they did nothing to help. I felt there was no consequences - should be send it to them even though one rep told me one thing and the other is another and caused me great emotional stress.

This is the most deceiving bank ever. Never open any credit with it. To be able to pay your credit, you will have to open checking account as well, because there is no way to pay your credit from external bank without fee. You will have pay $15 extra each month for payment via the phone. You will have pay same fee for setting external electronic payment. You will pay to your external bank checking for transferring your payment to 5/3 credit account. You will pay for envelop and stamp to be able to send your payment from external bank via the mail. This bank did everything to not allow you to escape its checking account, otherwise you will pay credit interest + extra charges for each following payment. NEVER EVER have a deal with this bank. The worst bank ever!

5th 3rd is HORRIBLE! I have an early access account with the bank in which I utilize when I'm low on funds and it's repaid with my payroll check. WELL the banks fraud department has blocked my account from online banking AND it's the weekend and have no access to my funds. And all the customer service reps can tell me is that I have to wait until Monday for the fraud department because they are not open on the weekend. WELL would it have been too much to ask for the bank to call me and ask me about my account before blocking it?? I have NOT 1 phone call from this stupid bank and I'm stuck over the weekend with no funds. Someone is going to answer for this!

Made payment on mortgage in person at local branch. Teller asked if it was a mortgage payment which I said yes, like always. Unknown to me she put it on my escrow account instead. A few weeks later, ironically the same day I made next mortgage payment online, a letter came saying I was behind 2 months. I called customer Service line and rep said payment was misapplied. Told me to call back in a couple of days to make sure payment was credited. When I called back, I was told it was not fixed yet and the next month's payment would not be credited until situation was resolved. I called again and was told, "yes it was bank error but do you have proof that you made these payments?" Rep said I needed to fax my proof to operations and see if they would make correction and remove it from credit bureaus. As I was in the middle of a retirement planning, the financial planner said they would try to reason with them. Just got a letter saying they did a review and decided against me. They can't give me a reason why I would have made an escrow payment rather than my usual monthly payment. My credit score took a dive and now I don't qualify for a refi.

DON'T DO BUSINESS WITH 5TH 3RD BANK! Went to my bank Fifth Third to find out why they were holding my 2 deposits. The teller told me their was a hold on my ATM deposits until the 30th. Because I made my deposit via ATM and they don't know who I am so they put a hold on it. When I tried to close my account they told me I could not access any of my funds until the 30.

53 bank don't help any want. I calling them because I'm in the hospital and I need help with just one payment. They can't help because I don't qualifying for any program. Just is I want to put my house in short sale, which is ridiculous because just I was ask for one month help.

My sister belong to this bank when I moved to Crystal Lake, IL. Bought condo and pay mortgage to this bank. Then I paid off my mortgage in full. Later on I was paying property taxes and didn't know where to pay. My sister was helping me out but someone told her she can't take care of my property taxes without me being there. So I went myself to pay property taxes. I was told that I have to open this bank and she signed me your accounts and give me credit & debit. She didn't offer to fill out application and I was so surprised to see all paperworks to fill out and it was confusing to apply. So I decided to quit your accounts. One of your staff told me to keep credit card. But I can't even use real life rewards at all. What is point of me to keep my credit and I would like to use my rewards to pay off this credit Mastercard. Why not? I was told I can't. Can I use my rewards money to pay off? Thank You.

I bought a new car financed through Fifth Third Bank. The payment was due on the 24th but I get paid on the 1st so I mailed the payment on the first. They never received it. Of all the checks I have mailed, this one wasn't received so I called to check, several times, and still they haven't received. The lady waived the $15 payment to pay over phone, which I did at lunch at work, and also made arrangements to start the automated payment from my checking account. I wasn't upset until the other lady in the lunch room told me she had the same problem with this bank. First car payment mailed and never received (!) so they made arrangement to have the payment automated.

I paid my mortgage via the automated system. After processing my payment and getting my confirm #, Was told by auto system, had to speak to representative. I held on. Rep gets on the phone, I explained that I was transferred but didn't know why since I made my payment. They reviewed the information AND PROCESSED IT A SECOND TIME!!!!!! This is not the first time this has happened. I refuse to deal with any human beings there. I got countless overdraft fees since they took payment 2x. They won't do anything about it. They are also the ONLY bank in America that does not have an online payment option. Stay away from this bank, whatever you do!!!!

I keep getting overdraft fees added on to account even when payment has been made. Like so many on this website! Have received calls on a Sunday morning telling me this needs to be resolved. Finally, after arguing with them numerous times, someone told me that even though your payment was received on time, they can hold it for up to ten days before posting it to your account thus resulting in overdraft fees. I am now in contact with the FEDERAL RESERVE and I encourage everyone to CONTACT them also! This is highly unethical!

I traded in my ford edge for a ford fusion. 5/3 bank financed this loan. Payment was 379.80. I paid 600.00 every month and my first payment was 1200.00 dollars. The dealership I bought from tried to lie to me about a repair and I knew they were lying because of a previous similar experience at another ford dealer. This bothered me greatly so I went to a third party dealership to look at a different car. When they called 5/3 to get payoff on the fusion it was only approx 800 dollars less than the sale price. I paid 820.20 over on the first payment and 220.20 over on all other payments. I was told by the dealership that everything over the due payment would be applied to principal. So the 1480.00 extra that I paid should have been taken off the principal of the loan. It obviously was not if the pay off was only 800.00 less than the price of the car. I don't know if I can or will ever get that money back but people need to be aware of 5/3's illegal practices and stay far away from them.

Without our home being listed on the MLS - we were approached by a couple who held a letter of pre-approval for a loan - their home was already sold and they were living in temporary quarters - they wanted to buy our home. After settling on a price, I went about on a stressful search for a home - it was slim pickings. Summer was in full swing. A couple of home inspections, termite inspections and one appraisal later, we entered into a contract to buy another home only a couple of week later to be informed that the couple buying our home were indeed NOT QUALIFIED for the said loan. Thanks to 5/3 Bank's incompetence, our Summer was lost and we are out $3,000.00. And there is no price on the stress that was caused. I would advise staying away from this bank at all cost!

Fifth Third is Crooked. I overdrafted my account and transferred money to cover the overdraft. The bank processed the transfer the next business day, even though the transfer was made before midnight (Which I had been told previously I needed to do by a teller). My account appeared to be in the black after the transfer and even showed a positive balance the next morning. Fifth Third then proceeded to charge me $37 per item that drafted on my account. These overdraft fees overdrafted my account again and I am now pending charges because of the fees. So I am in a continuous cycle of fees that they keep imposing even though I made sure my account was paid. This is not the first time this has happened with this bank. We will be changing very soon.

I am a wounded Iraq War Vet. I was hospitalized for my PTSD in August of last year (2013) and I had no insurance so I had to pay a large medical bill. I got behind on my car payment. I didn't neglect to pay, I am paying what I can, but it is not good enough apparently. I was planning on paying what I was behind with my federal tax refund but someone stole my SS# and tried to file a false return. I am working with the IRS to fix the situation. I tried explaining this to them (fifth third bank) but they said it is "irrelevant".

Walked into your Cary, IL branch when your so called MGR ** could not stop staring at my butt. This guys a creeper. If my boyfriend was there he would have got spoken to. Just letting you know. I will be going to a different branch. This was not professional.

A representative by the name of Semria (**) refused to take a car payment for $612 because I could not pay a ridiculous $15 over the phone payment fee. I asked her to transfer me to a supervisor and she flatly refused and hang up on me. Fifth Third Bank does not offer ACH payment capabilities for non-account holders online in this day and age. They do not accept credit card payments and do not have locations in MN. That leaves me with limited options. I borrowed $39000 for a 75-month payment. $15 a month means $1125 which translates to an additional 2.9% of the loan.

So with the recent changes to their "free" checking accounts, I was forced into switching to an account with a monthly fee. If you do not maintain an average balance of $1,500 or more for the month they hit you with a monthly fee. Wasn't given a choice on this. Received an email one day say, "Congratulation on your NEW account".

DO NOT BANK HERE! They intentionally hold back charges to collect overdraft charges... $400.00 in our case! Needless to say we are switching banks..

5th 3rd is the worst bank to have any account with! They hold onto my loan check for days before putting through payment and then overcharge a late fee!! I have sent payment certified and they get it in time (per receipt) to avoid a late fee! Even though it clearly states on coupon AFTER 10 Days pay $10 late fee. Payment is due 16th of the month and if it gets paid the 18th they charge me a late fee!! Went into bank for payoff figure and not $1.00 break off interest. Full payment required. Charging full interest even if paid off early. No Break!! I will NEVER take on a loan from this Corrupt Bank again!! Also they Do not allow you to sign on any website link to Pay your loan!!

I have had numerous problems with this bank of the 30 years I have been a customer. You would think being a long time customer they would be appreciative of bank loyalty but please don't expect that, it won't happen. Their overdraft fees are $37. When you make a check deposit they will hold the check from anywhere from 1 day to 10 days and cause you overdraft fees while the holds are in place. Then they will tell you the holds are put there because of all your overdraft fees. They will charge you overdraft fees on pending transactions also. Even though not one penny has been paid by the back until the charge in submitted by the vendor they will charge your account before they get the submission by the vendor.

They held a payroll deposit on a local bank from a local company from which I have received numerous checks in the past. They cashed and then held this check from me for 10 days, causing me all sorts of problems. Anyone reading this, I advise you to never open an account with 5/3. They lie. They are unethical. They act like it's their money. They are the most fee-happy bank ever. Their lower-level employees are incompetent and their middle- and upper-management are dishonest. Across the board, they are disengaged, arrogant, judgmental, impotent, and unethical. Be forewarned.

I changed drafting banks for my payments. Requested the change not be made until I called and confirmed April 2014 draft had been made. Called with confirmation, and was told changes had already been made. April payment was drafted again from new bank causing insufficient funds charge. I then refinanced car through my credit union. They gave the wrong payoff and all this caused many hours of my time. Finally, after many phone calls, I was given #877-676-3343. It took 5 weeks to reach an unsatisfactory conclusion just to get this acct. closed and receive the title to my car.

In May 2014, I was told by Fifth Third Bank that THEY MADE AN ERROR ON MY 2011 LOAN MODIFICATION 3 YEARS AGO and (that I was approved for through the Obama program because I was 3 months behind on my payments and headed for foreclosure). So this error they made, was Fifth Third Bank says "My loan was NOT changed on their system to a fully amortizing loan and my monthly payment was NOT INCREASED as it should have been to include principal payments in addition to the interest." Instead they DECREASED my payment by $200.00 so I could afford my payment (which is what I understood that a loan modification was meant to do) and now effective with July 2014 house payment is being increased $200.00 back to what my payment was when I applied for the loan modification in 2011, which is $844.68 from $658.34. Because it was their error, they are going to apply $7300.00 to cover my principal shortage and send me a check for $3500.00 to cover any adjustments I am going to owe the IRS for my personal taxes because the IRS is going to consider their error as "income to me". Is this a scam and should I not pay July's increased payment or should I contact a lawyer about this and have him read their paperwork they sent to me before I do?

53 does not accurately keep the available balance up-to-date. With all transactions cleared, the available balance will change days later and I can't figure out where the money is going. I am obsessed with my financial status, as I don't have money to waste, monitoring it and reconciling to my personal budget DAILY, but somehow, get hit with overdraft fees every single week! In addition, an automatic transfer from checking to savings is in place but due to hard times, the checking does not always cover the transfer. The transfer occurs, a fee hits the checking account then the (no) money is transferred back to checking, after fees have been charged. If you don't have a couple hundred dollars as a cushion (which I do not), you'll be charged fees... then more fees and then more fees. I'm not a finance expert but I can balance a budget. What I can't do is make sense of it in order to argue it with the bank. I'm done with this bank, back to Bank of America.

Offense Date - May 30, 2014. I have been a Fifth Third Banker, for more than 10 years and Air Force Honorably Discharged Veteran. Walked into the Fifth Third Bank, located at 4877 Broadway, in Merrillville Indiana... **, who waited on me several times before, told me to take off my prescription eyeglasses, that happen to be slightly tinted, before she could serve me because I had to be ID'ed (even though she had my ID). I shockingly took them off! Again, this was not **'s first time waiting on me. I had the exact eyeglasses on and she didn't tell me to take them off those past times. If I had not removed my eyeglasses, ** would not have served me as a loyal, long time Fifth Third Banker. I was terribly offended as there is no sign or written policy where "some" customers have to take off items and others not.

I made the mistake 11 years ago of opening personal accounts with 5/3. After 11 years of mistakes and incompetence on their part with numerous accounts, I've finally had it. This latest fiasco involves a credit card account that was comprised. I received an alert on 19 April, immediately called and confirmed unauthorized transactions, and ordered replacement cards delivered by 2nd-day FedEx. The cards did not arrive on 22 April as promised, so I called again. This time they said that the first nitwit was mistaken re delivery date, but that the cards would arrive 23 April. No cards on 23 April, so called again. This time they said, "Oops, cards were mailed. We apologize."

My wife and I refinanced our home from Wells Fargo, but then the mortgage was sold to Fifth Third Bank, and up till a few weeks ago, things seemed fine. We have a real low interest rate and our house is not under water, quite the opposite, we are closer to paying it off in the next few years. My wife has always called in the mortgage payment long before the grace period ends (15 days) and again without issue. 3 weeks ago she called in a payment, but for some reason they did not take out the payment until AFTER the grace period ended... that's when the collection calls started....

In 2008 I purchased land with the Fifth Third Bank as holder. I am a RN with 25plus yrs. of constant employment. I had no late payments. In Nov. 2008 I was notified that the hospital I was working for was being bought out by a larger hospital conglomerate. We who were working on our unit were told our unit was to be closed by the new hospital. I called Fifth Third to notify them immediately of the financial danger. I daily sought new employment. Fifth Third offered a lower refinance until I could find work again. I made the lower payments and was successful in finding a new position in March of '09. At that time I noted the last check mailed to Fifth Third had not been cashed. I called Fifth Third and spoke to a Mrs. ** who told me My land was in foreclosure and they would not accept my check.

The mortgage representative put my parents in a home equity loan with no insurance. No one will refinance the loan. We have tried everyone, including Fifth Third Bank. Everyone refused because the loan is not insured. With my parents' rising healthcare costs they were forced to file chapter 11 bankruptcy. They now can barely make the loan Payment with their current living expenses. I believe the added stress has increased my father's heart problems and decreased both my parents' quality of life. This is all due to a mortgage rep who took advantage of my parents' ignorance in personal finance and mortgage rules. These are despicable actions. Is there any justice for my parents and the others like them?

As another customer with a Car Loan with this bank, I find their practices extremely unethical & even deceptive. I mail my payments in by check, and on time. They do not have an online banking option, but it takes them three weeks or more to post. Then they charge me late fees for payments which are not late. They don't go by the post mark date, but by the time in which it finally reaches their billing/posting dept. & have posted it in their system. By then, they have already been sitting on the payment for a couple weeks. In that time they call me repeatedly on a daily basis, trying to get me to pay a check by phone which they charge an additional $15. Charging late fees on top of late fees (THAT ARE NOT LATE). When I tell them I already mailed the payment, they tell me they didn't get it, which is an outright lie. The mail does not take weeks to get there, only a few days.

I deposited my payroll check on Friday around 2:30 am in the atm machine. My paycheck is drawn in the state of Florida, this was on march 21, 2014. On Monday the 24th I called the main number to find out why my check hadn't cleared and they said since I put it in the atm machine they can hold it up till the 31st of March!!! It shows the check is in my account but a zero balance so it has cleared and they are holding it. They said they are allowed to do this because I have had overdrafted a lot. I don't think this is right. I've noticed that my acct balance in the past would go from a couple dollars to ten. I wouldn't use it then it would be a zero balance so I thought maybe I did use those couple of dollars. They said their hands were tied. I had to contact my local branch. What?? They are the main calling center and can't help me?? I've been with fifth third bank for over 15 years and they pull this! I'm ready to pull my money out and get a new bank. They are the worst bank I've dealt with! I never heard of holding a payroll check for 10 to 12 days when it's already cleared and sitting in my account and I can't touch it!! I'm beyond angry!!

I recently moved from Chicago to Charlotte, they do not have a Chase bank which I had for 6+ years. I decided to switch since there is a fifth third bank back up north as well. I should have know this was a bad mistake when I walked in. The guy who helped me set up my account felt more like a car salesman than a personal banker. First it was, "oh you are depositing 60 to start, well let's start a savings as well," so he put 50 in checking and 10 in savings. He said it would be better for me. Okay whatever I just wanted to get what I came for and leave. He told me that I would get my debit visa in the mail within three to four days. On day 7 I called them for I did not get it yet. The answer, "oh they are having bad weather in Cleveland where the cards come from, give them a couple more days."

The mortgage debt only allows online payments if you have a bank account with them. Your options are to mail a check or pay by phone. If you pay by phone they charge $15 fee. On 2-28-14, I made a payment by phone for March payment. On March 5th, I got a notice from my credit union that said they transferred money to cover a draft. I went online and discovered that 5/3 had taken the mortgage payment twice. Nearly $2000. Since it was late, I called the next morning. They would not reverse the transaction. Instead they would mail me a check. Supervisor said she would submit it to department that issues check and when approved she would overnight it. She would call me with tracking info. Now they say it has to be researched and will take a few days. When I made the payment, the representative told me that she accidentally deleted my bank info and needed it again. She obviously submitted it twice... even if by accident. They didn't seem to care that I need my $2k now...not in a week. I told them that they stole my money and I wanted it back now. She said it was a computer glitch and these things take time. It's ridiculous that they can do this but worse that they don't care.

We apply for a home loan and was approve for the loan until it went to underwriters. Once it got there the mind games started. We had put a bid on a HUD home which was accepted and put down our earnest money. 5th 3rd Bank kept asking for an extension, at the end they denied the loan. HUD ask for a letter of denial from 5th 3rd Bank to explain why the loan was denied in a timely manner. 5th 3rd bank just threw us under the bus and left us out to dry, which may cause us to lose our earnest money.

It's **. I had a checking account with this bank and all of a sudden they started charging me to spend my own money. If it wasn't eleven dollars a month, then it was eight dollars a month. When people are trying to save in this economy, they don't need any bank sucking their money from them too.

I have an auto loan account and have paid 2or 4 months ahead. I mailed the last 2 payments today. I sometimes paid extra that I guess they put in their pocket. I paid the loan about a year early, but I called to check and I am going to owe more than $50.00 more. I hate this Bank!!! I feel I have been ripped off. I have no more slips in my payment book. I will never let this Bank take advantage of me again. I should have gotten discount for paying off early. For people shopping for a Bank loan, stay away from this bank or you will be upset like myself. You try to do the right thing and they take advantage of you. Are they so stupid they can't figure your payment book out to cover the loan or are they just screwing people over to take their money. They call that a THIEF, don't you know.

I had several accounts with Fifth Third including an annuity account worth over $300,000.00. I also had a checking, savings and credit card with them. Approx two years ago, I mistakenly missed one (1) payment out of 4 years on my credit card and paid that payment along with the next payment as soon as I realized I missed it. Fifth Third Bank reported that 1 missed payment to the credit bureau. After calling to speak with numerous people including a supervisor and getting nothing but rude treatment, I pulled all my money out of their bank and closed ALL my accounts. I was told later that any bank, credit union, etc that would report one of their customers to the credit bureau with only 1 missed payment was not a bank that anyone should deal with. I would not recommend Firth Third Bank to anyone. I am now with Wells Fargo and very satisfied with them.

During what should have been a temporary rough spot, we asked for a small amount of help from Fifth Third Bank. Our home was not "under water". Our loan was conventional. We had a large amount of equity, and a ten year perfect payment history. But, Fifth Third needed our Freddie Mac loan back. By the time they were done with their "forbearance" process, we were financially ruined, and they filed an incomplete, poorly documented, and we believe, fraudulent foreclosure action.

My husband died in Feb of 2013 and we had already gotten all of our affairs in order, because he had non-reversible heart disease. We had gone to fifth third bank several years before to make all accounts he held there joint. Apparently, he had an open savings account that he was not really contributing too, but nonetheless existed. Anyway, the bank did not pull this account up and make it joint, and I'm sure my husband never thought about it. I was the saver. When he died and I was dealing with the bank on closing our accounts, again this account was not brought up. They keep telling me it was because my name was not on it, but as his widow I should have been informed of it when I was asking about all of our accounts ...particularly before they started silently pilfering money from it!!!

I have a car loan with 5th 3rd. They have no online pay option. They only offer pay by phone, check, or money order. To pay by phone, there is a substantial fee. My practice is to mail a check in plenty of time for it to arrive and be posted by the due date. Well, not one time has the check been posted on time and most of the time it is NEVER posted. A representative starts calling the day after the due date demanding the routing number to my checking account. When I refuse and attempt to explain I mailed the payment, all I get is "what is your routing number?"

I do not have an account with Fifth Third Bank, however I did have an experience with them during an identity theft issue. Someone was trying to buy a car with my credit. Fifth Third caught the fraud right away, called me, and stopped the process. The gal was very helpful. I then asked them to remove the inquiry from my credit (like multiple other creditors had done) and they informed me that I need to send them a request in writing to do so. A supervisor called me, was very rude, and finally was frustrated and asked, "Do you want the address or not?" Their rationale was that I may not be who I say I am, even though they called me at the address on the credit report, and clearly verified the inquiry was fraud - and referred it to their fraud dept....

Fifth Third Bank has the worst customer service reps. that I have ever tried to get business done with that I have ever seen. I am behind on a loan that was on a car that was totaled and I was left paying on it, so I am paying and they charged my account with insurance because I didn’t have insurance on my car - that was totaled - that I had to sign over the title to the insurance company. I told them I don’t have a title to the car, the insurance company will not let me get insurance on it?? It takes 2 months to get this straightened out while I spend 10 hours and talk to 15 different people at the customer service going in circles constantly.

I rely on online banking and Fifth Third promotes their online banking to the extent that it has customers believing that it is a tool that can be used in place of other ways to track your accounts such as checking software and manual means. I had been doing this and watching my accounts on a daily basis. Transactions appeared to be real time and since I am an independent business owner, I am on the road often and rely on the figures that are shown online. Again, I check my account daily and on one Monday evening, checked my personal account and it had enough funds to cover outstanding checks. Well, the following Tuesday, I saw that Fifth Third had charged me 74 dollars in "overdraft" fees because they said that I did not have enough in my account to cover the checks. Well in fact, I did, but they said that the accounts that took it over the top came in over the weekend. The online system did not show the transactions until the Tuesday of the following week! Until this point, I was under the impression that all transactions showed up real time; therefore, when I would see that we did not have enough funds, I would transfer more money.

I recently have become late on my flex line payment. When collections called, he broke in to my mother-in-law's account and tried to take her money because my wife is on her account in case anything bad were to happen. Then he said borrow the money from her and can do it now. What, that is stealing. I need some legal help here.

First of all am not a current fifth third bank customer. I work at Mapco gas station where they have a fifth third bank ATM machines. On a several occasions and different days I checked my account balance on their ATM machine at several Mapco gas station which seemed to be fine and didn't indicate that there will be any kind of fee. But that's what I thought. After a while when I went to my banking online I found out that I was being charged $2.50 for every time I checked my balance omg.

Recently, late one evening I went to a grocery store which I thought had an actively person occupied branch. But to my amazement, where the tellers windows used to be, now are two ATMs. I look around to see if maybe the teller's windows had been due to remodeling, but all I see are two office doors with the Fifth Third logos and office hours on them. I place close attention to when these office will be opened next (Sat-Sun hours are 11:00 to 3:00). At no point do I see any information stating that this branch has been closed.

When you walk into the Fifth Third Bank, you have entered the Twilight Zone. Approximately 3 years ago, I opened a credit card account with them. They told me I had to come to the bank to make my monthly payments - fine. I always made my payment on time. However, it took the bank 3 to 4 days to post my payment and then they wanted to charge me a late charge. But luckily for me, I kept my receipts so they could not do that. About a year and a half ago, I had to go into the hospital with kidney problems. I was there for a week with four days in intensive care. That was the first time I was ever legitimately late with a payment.

We bought a car back in March 2007. We took a substantial pay cut back in Jan 2010 with the economy. However we paid our payment each month without being over 30 days late. They would start two days after the due date with harassing phone calls, I mean calling 30 times a days! I had to turn them for harassment! I called to request a modification on the loan and thy told me too bad!!! Today is the finally payment on the vehicle and I will never use this bank again and I warn anyone using them to run! They have been the rudest bank ever and very unprofessional!!!! I would rather ride a bike than ever bank through them again!!!

In response to a young lady complaining about Fifth Third Bank, I too experienced the same thing. My payment was due on the 27th with late payment due on the 7th. I am paid sporadically through the month so I cannot always guarantee a pay date. However, I go pay my monthly bills every month. My credit is good as nothing was reported until 30 days delinquent which I avoid diligently. I mailed my check out on payday, October 5th, and they started the harassing phone calls on the 7th! I was actually accused of not telling the truth when I informed them I mailed my payment on the 5th! They wanted me to send in 2 payments via Western Union!! One for September and one for October which the due date isn't until the 27th!! I don't think this is legal, is it?

Fifth Third Bank was the lien holder for a car that I purchased. I traded the vehicle in. My payment was due the day that I traded it in. I didn't make the payment because I was just including it in the payoff amount. After being just 2 days late, the phone calls started. They called me 5 or 6 times a day, EVERY DAY. They called my cell and my work. When I did answer the phone, the representatives were RUDE. They tried to pressure me into making a payment and upholding my legal responsibility on THEIR car. I asked them to stop calling me. They didn't. They still called 5 or 6 times a day - I literally counted the calls. I spoke with different representatives so it wasn't just one. I had to hang up on each one that I spoke to. I will never use them again. I can't believe they harassed me for a payment that was barely late.

I have been trying to get this bank to straighten out my account since 8/27/2012. My mother (alzheimers and dementia) had home security company install a security monitor 07/2012. Two days later, my parents were both hospitalized. I contacted the company 8/27/12 to cancel the agreement since it was a door to door sale. The company took advantage of an 87-year old.. telling them their home would be robbed if they did not install it. On 8/22/2012, father passed. Contacted the company again and they said no problem. Account was closed. On 8/27/12, noticed funds were drawn from the Fifth Third Bank account. Contacted bank with letter that the account was closed.

I have banked with Fifth Third for 3 years, and there has been one problem after another. The people who work there are as nice as can be; but unless you watch your money daily, this bank will discreetly pilfer your funds away using policies that blatantly profile its customers. I cannot wait to completely break free from this bank. Banks should be safe places for your money -- and you should not have to worry about the bank stealing your money. It is disgraceful to target retirees for extra fees.

I received a loan modification from Fifth Third but despite turning in all signed/notarized documents and my certified check, I began receiving collection calls twice daily from their Loss Mitigation Dept (same dept that processes the loan modifications) two days after they received my funds and paperwork. They call around 8am every morning, including on Sundays and holidays. If I don't answer that call, they call back later in the day. I talked to Manager, Joe **, and asked for the calls to stop, but was told they will continue until the modification is booked into their system, which could take up to 60 days. I don't even owe the payment in question, as it was included as part of the principal balance in the loan modification. They also increased my principal balance by almost $400, but nowhere in the loan mod paperwork is that increase explained.

Promised a rate, said it was locked, then 3 months later, they lost the paperwork and wanted to start over with a new rate .75% higher than the old locked (sic) rate. These are the most incompetent people I have ever put up with. I truly believe you could land in the middle of the Amazon jungle, and the indigent people could process your mortgage faster than this conglomeration of idiots. Please, do not ever consider this company for anything. I wouldn't even trust them with a bank vault safety deposit box rental. They would probably lose their key.

My spouse and I both lost our jobs in the fall of 2009 and asked for a loan mod and or short sale. All our short sale offers were denied and so was our loan mod request. Finally a Rep advised us that the investor who owned my loan would rather "FORECLOSE" than work out any payment arrangements. What a horrible way to treat someone trying to save their home. We finally had to let the house go to foreclosure but the foreclosure sale gave 5/3 less money than our short sale offers. We were so upset. Now they are pursuing us for a deficiency judgment.

My husband and I have been 5th 3rd (formerly Old Kent Bank) Bank for over 30 years. We have our mortgage, savings, checking, equity flexline, credit cards with 5th 3rd. On July 29th we received a letter from 5th 3rd that our equity flexline had been suspended on July 24th due to some possible reasons. I called Customer Service to find out what the heck this was all about and why we receive a letter on the 29th about something that happened on the 24th. Anyway I was told that "Processing" had the reason but I couldn't be connected to them - that I would receive a letter in 3-5 days explaining the reason but in the meantime to check our credit history.

I have had it with Fifth Third Bank. They have been charging me for overdraft fees for payments I NEVER made! I have disputed this with customer service several times and have won. I get a little over $2000.00 a month direct deposited into my account every month and they say that I am overdrawn. **!!!! There have been others who have complained about Fifth Third Bank doing this to other customers and a lawsuit has been filed. WATCH YOUR MONEY CLOSE IF YOU BANK WITH THEM!

Today was the final straw. Last year (2012) I never had a problem with using my debit card at the pharmacy. This year (2013) I have had nothing but problems and Fifth Third Bank has not been helpful in resolving the problem. I can't use the debit card and the bank is charging me every month ($3.50) to have the account. I have tried several months to resolve this problem and the pre recorded automated text selection is extremely long and very few times do I get to talk to a real live human being. Today I decided that no matter how long it took I was going to talk to some one so I could close the account that I am unable to use but getting charged for it. It took 20 minutes of selecting a reason before getting to talk to some one. She listened and told me she could get some one who would not only help close the account but also explain why the card was not working but she would have to put me on hold.

I have been a 5/3 customer since it was Old Kent Bank in W. Michigan in the 1970's. I stopped using their services for a long time in the late 80's then began again in the late 90's. I've held a safety deposit box in the same branch, small neighborhood for the past 9 years, and although I do not have a savings account there, I am the custodial account holder for my children's accounts (set up by their grandparents). So I knew I'd be late on the box payment, and asked to pay over the phone.

I was dealing with one company on attempting a refinance when I called Fifth Third for some info. My current mortgage is with Fifth Third and they assured me that they could do a quick refinance guaranteed. They said an appraisal was required, but did not have any bearing on the refinance since my loan was with them already. This proved to be false after the appraisal came in lower than expected. My refinance was dropped like a hot potato and when I tried to get a copy of the appraisal and other information, they would not send it even though I had paid for it. Even after multiple calls to many different departments, my requests were ignored.

This bank blocked my business debit card for fraudulent activity. (I appreciate that; they were protecting me from cyber criminals. ) I called and asked for a replacement card and was told that I would receive one in 10 business days. It did not come in 10 business days as promised. I called and the customer help person told me that no card was issued. I was upset because this is totally disruptive since I must order and pay for most products and services on line. The customer service call center referred me to a local branch for a temporary ATM card which is of no help whatsoever since I do not need US currency to run my business. I need the ability to pay on line for products and services to keep my business operational.

First, I got a loan for building my new home from 5-3rd with a flex line in case I needed more! After that, it was all supposed to be rolled into a mortgage. It never happened, still had flex line separate. After two years living here, all of the sudden my escrow is $3,000 short and my mortgage went from $700 to $1,500 the same year my taxes went down. After a long time fighting and arguing with different people (in the bank and on the phone), I finally figured out for two years they did not do my taxes right.

For one... read the contract you signed when you took out the mortgage. If you fall past due on your mortgage, you are subject to drive by appraisals of your property every 30 days. It is not harassment if you are behind on the loan. If your due date is the 1st and you do not make your payment until the 15th, you may still be in your grace period. But the grace period is a courtesy given by the bank. It does not mean the account will not be sent to collections. Any fees received due to inspection fees are legitimate and you are legally contractually responsible for them. Read the fine print on the original documents. This is ordered not by 5/3rd bank. These are ordered by the investor.

My account was flagged for fraud due to simultaneous charges happening in two different states. I was thankful that the charges were flagged. They advised me that I would have to dispute those charges in order for them to issue the credit. I called the next day and was informed that the charges have not posted yet in my account and the rep told me that I should wait. During this time, they also cancelled my debit card which was fair. Three weeks later, I still don't have my credit card and when I called them in between times, all they can do is verify my address which is correct since all the other correspondences with Fifth Third arrived at my home. The reps were not helpful at all and are very policy-driven.

I have been a customer of Fifth Third for a little over 2 years now. I called my bank this morning and spoke with Ramona **, Branch Manager. I was told she would call me back as soon as she was done with the customer she was with. Four hours later, after no return phone call was received, I decided to drive to the bank itself... I found Ms. Ramona** chatting away and laughing with her co-workers about her personal events.

I received an email today about a service charge of $15 added on to my checking account. I closed this checking account over 2 months ago, and it even reflected closed on my banking online page. This is just one of the many issues I have had with Fifth Third Bank. I have recovered numerous fees associated with both my credit card and checking and savings accounts with them that we're never able to be justified. As an ex-employee of this bank, I have experienced way too many issues with them. I decided to pull all my accounts including an $80k mortgage from this company. I just do not trust them, and I am very unsatisfied with how I have been treated by them, even when I was an EMPLOYEE! Do not use this bank...PERIOD.

1st problem: I just refinanced an out of town property. Originally, this was supposed to close on May 1st. It closed yesterday, June 17th. Actually it closed twice. The 1st time, I spotted apparent errors on the HUD and truth in lending documents. I closed the loan anyway but told 5th/3rd I was filing a complaint with HUD and consulting my lawyer. Two days later I get a call from 5th/3rd. THEY LOST ALL THE PAPERWORK FROM THE 1st CLOSING. So we closed it again.

My wife and I have been trying to refinance since February 2013...it's now mid-June 2013 and we still haven't closed. Meanwhile, we've lost our locked-in rate of 3.625, and the value of the loan has gone up every month. We have been submitting and resubmitting paperwork (checking AND savings account statements, investment accounts, pay stubs, verification of employment, verification of mortgage, etc.) every month since February. Some of these documents you can't just go online and print out. It's a process to obtain copies of some of these items.

I am currently being harassed regarding my house payments. I have never been late on a payment beyond my grace period. If my payment is not processed by the first, I am harassed on my work number. On 6/4/13, I received a harassing call while at work regarding my "late" payment due on 6/1/13. I was also told that I owe $23 for two separate "inspections" on my property that I never approved or agreed to. I have never received an invoice. I asked for an invoice of this service before I would agree to pay. I have tried on several occasions to refinance my home loan with Fifth Third and each time, I get the same denial. They say since I had a loan modification in 2009, they will not work with me on refinancing my home. So I am being punished for getting assistance during a difficult period.

In Mooresville, NC on River Highway, the teller messed up my account and Angel, who usually waits on me, sat there and watched her do it, did not tell me she was sorry or anything. I called and told them and Angel was so rude and mean to me. She told me she didn't care if I closed my bank account or not. I had been a customer even when it was First Charter but now no more. Those tellers at the River Highway location don't know what they’re doing so I'm changing banks. They won't be rude to me anymore.

I am refinancing and called at the beginning of the process to determine how to have my escrow applied to principal balance. I followed the instructions provided. A week ago, the refi MLO called me with a Fifth Third rep on the line who asked for my permission to apply the principal to the balance for payoff. I agreed and we were told that nothing further was needed. Closing is tomorrow morning and today, for the first time, I'm told it is not their policy. Escalating to a supervisor was no help, and the bank refused to even try to find a resolution even though I had been misinformed by two different employees.

Fifth Third has the worst system! After 2 hours on the phone, 3 disconnections, and no return call from the branch, I was told they can't fix their mistake until next week! I have called the branch to speak with the manager, and I was told they would call back. They never called me back. They randomly put a hold on my paycheck for no reason (the same checks from the same company for two years, and was never put a hold on them in the past!). How convenient that they put the hold on over the weekend after I called to complain about their service. These people are using whatever power they think they have to intimidate me and get even for my complaints. Have fun talking to my lawyer!

I've been refinancing with Fifth Third. Now it has been over 4 months and there are no answers, no phone calls and agents are on vacation. The process was supposed to take a month. I was supposedly missing one paper and no one let me know. They just waited till I called. They asked my insurance company to raise the property insurance higher, so now the money I was saving from the refinancing I was supposed to get will be gone and I'm back at zero now. Horrible company!

My mortgage is due on the 5th of the month. I am on auto pay. I have noticed Fifth Third is running a scam on me. If the 5th of the month falls on a Monday, Sunday or Saturday they remove the funds 1-3 days early. Being that I always transfer the money from another bank account on the 5th to their bank, they bounce the payment and take a $37.00 fee. Here’s the kicker, if I have the full amount in there on the 3rd, 4th or 5th of the month, they do not take the mortgage out of the account until the night of the 5th. Anyone else think this is wrong? Sounds like a class action lawsuit.

Actually, I started with Legacy Lending of Sumner Bank. I applied for a mortgage (on bad advice from realtor) and gave them everything required by last lender two months ago. The underwriter sat on it for weeks (by the way, credit is flawless and every document was in order). Three weeks of no movement and then just a few days before scheduled closing, we were told the underwriter at 5th 3rd needed a whole new set of documents. We were 3 days before scheduled closing (which never happened) and this was the first we had been told that Legacy Lending has this "new relationship" with 5th 3rd (Nashville area) to farm out the loan request for a kickback. "We have a right to do that and we have no control over the underwriter now," is the best answer we got; "He is really busy."

So I have a few bills that are about to come out tomorrow that I was unable to cover. Thankfully, I have a good friend who was able to loan me the money in the form of a check drawn from 53. I also bank with 53 so imagine how it felt to realize that despite being from the same bank, they held $100 of it. Now I'm sure that once again, I will have another unjust overdraft fee. I am so sick of this bank, but my wife won't change banks because of all the automatic bill pays we have with them already set up as well as the ATM being so close to our house. I, for one, am tired of this bank. Someone needs to do something.

The place I bought my car from used this so-called bank for financing. First time in 35 years of working, I was laid off. Just over two months behind and check mailed two days earlier (they have no online banking), I watched my car being dragged away at 2:30 in the morning. Two days later, I got a letter telling me that they were going to do that. I called and they were very unprofessional! Never in my 47 years have I dealt with anything close to this outfit!

I called customer service to check on my title status since I paid off. And when I paid off, the rep said it will be in my house in 10 days. After a month, nothing came in the mail about my car title. I called customer service. They transferred me to 4 different reps and department and still not getting me the detail on my title. All I need to know is where is my ** title and if 53 really sent it yet… ** on the phone for 30+ minutes and no one can help me where my title is. I always pay on time and pay for 6 years. And now I want my title and no details where my title is. I wish the Fed or BBB can just close this 53 Bank. I think it’s a scam for start, and also 53 hired some incompetent people for their customer service. Pissed.

My friend has a mental condition and went into Nourse Automall in Chillicothe, Ohio and was goaded into signing a contract on a used car at zero down, for $22,000 over five years at 11% interest on Saturday. Her total income last year was $18,000. They did a spot delivery. She tried to return it on Sunday but the dealership refused. When she contacted FifthThird's fraud department and stated her income issues, etc., they said they would deny the loan (which is good). However, they later accepted the loan from the dealer. In other words, she now has a car loan from a bank that knows she cannot pay, not even one payment. This bank is either full of idiots or is getting a kickback from the dealership.

I have had the worst experience with Fifth Third bank. They are a joke. People are crazy to trust this bank with their money. First, I wrote a check for my rent and the check didn't go through because the check was voided so I was charged 50 dollars for my returned check. I didn't void this check and when I talked to the bank, they couldn't give me an explanation of what happened. I should have switched banks then, but I decided to give them another chance for some stupid reason.

We had a car loan with Fifth Third Bank. The car was in my husband's name, and he died. I couldn't renew the vehicle registration without a title, which means the car could not be legally driven. So I paid off the car loan. That was four months ago. I still do not have the title from Fifth Third Bank. As of today, they say it will be another month before I get the title! I have fully paid off a car that can't be driven. They have refused many times to even let me speak to a supervisor. Today, the customer service representative responded to my request saying they would pay for a car rental, since it is their fault I can't drive the vehicle, by suggesting that I carpool! In other words, "Screw the customer, no matter how incompetent our service or how much damages we cause."

I've dealt with a lot of banks, but this Fifth Third Bank, nearest to my home, has to be hands down the absolute worst. I constantly stand in line watching them play around in the back with each other - ignoring me and other customers. The last straw was when I witnessed two rude tellers making fun of an elderly couple in line. As they approached the service counter, one of the tellers whispered to the other, "I hope they didn't hear us." I closed every account I had with this bank and will never, ever bank with them again. It turned out in my favor finding much better rates and service at other banks. If I hadn't been driven away by rotten service, I may have never discovered this.

My husband and I don't even use this bank, but are unfortunate to have to deal with them when buying a vehicle from a private owner that has their lien with Fifth Third. I had my bank issue the payoff via overnight, paid a fee to do so, and Fifth Third Bank told the owner of the vehicle that it is going to take 10 business days to process the payoff. This is absolutely crazy! For example, I called my bank and found out that they process payoffs in 12-24 hours then have the lien release available in my documents on their site and mailed to us. Just for comparison, that's approximately 9 days, if not more, to include weekends than my bank! There is no way with them to actually expedite the process and I would have to pay a fee to actually even expedite the mailing of the lien release to the owners.

I submitted the required documents and credit report. I own a coop with a $200 mortgage balance. They asked me who insured the property. I got a letter from the bank listing the insurance company that stated how much the premium was. After the letter, they requested my tax return again because they misplaced them. I looked at my taxes again and decided some unreimbursed items lower my income. Now, they want me to pay off two credit cards. Now to back up, they set up a settlement date before this request. They want now to increase my mortgage total with fees, closing cost and my 2 credit cards to $24,000. I told them forget it. I wish I never started this process with them. This is the third time I refinanced my home and this is the worst. I told the broker, Patriot Mortgage, Fifth Third had bad reviews. Now, I paid $400 for an appraisal which is useless. I will definitely listen to mind next time.

After reviewing my credit score, I noticed that this "bank" reported me to the credit bureau as a fraudulent account. When I called them and asked why this is so, I was left on hold for 15+ minutes while they dug up why this had happened. I was told that a couple of months earlier, a payment didn't go through because I changed bank accounts. Any other respectable bank would have notified their client that the payment didn't go through. But this bank decided to notify me through a credit score report. They still don’t want to take responsibility and just shrug their shoulders while they lose another customer. Stay away!

I have had multiple Fifth Third accounts for decades - home mortgage, equity line, IRAs, several checking, including business and savings. I have always been a good customer and never once missed or was late on payments. Most recently, I paid off my substantial home mortgage 10 years early. I owe nothing presently. Yet every time I visit the Swanton OH branch, I am treated like crap. I also go to the Waterville and Wauseon branches regularly too. I don't expect the red carpet treatment but I don't expect to get hassled for depositing a $5,000 check into my business account. Not once has there ever been an issue at the other branches for much larger amounts and from the same person. It's a deposit, no money back!

Our mortgage payment at the beginning of 2012 was $2,288.62. Fifth Third mortgage determined that we were being charged twice as much as necessary for taxes. Their incompetent escrow dept then lowered our payment by $560.92 to $1,727.70 a month, which we paid for all of 2012. We have just received notice that our escrow account is $7,061.70 short. Our payment is now $2,767.02 a month. Our complaint was that because this huge error was the fault of Fifth Third, they should pay for $6,731.04 of the shortage ($560.92 x 12, the amount they changed our payment). Going into the runaround and double talk we went through would take forever, but the bottom line is that they changed our payment and we are forced to pay for their mistake. This bank has the worst reviews which they have clearly earned. We are reporting this bank and moving to another lender.

Exhibit A1, 2008 form 1098 mortgage interest statement). Fifth Third Bank was sued over alleged kickbacks of mortgage insurance by Alex ** on April 9, 2012 in Real Estate. Then today, February 13, 2013, I looked back over Fifth Third Bank papers and found out they had charged me again in June 2009 for force placed insurance at $2575.32 they owe me! (Exhibit A2 - Annual Escrow Account Disclosure Statement) Without prejudice, it seems they can cover-up like it never was on record? The Office of the President has admitted this and I have the letter.

We applied for a home equity loan from Fifth Third and experienced a long and arduous process with very poor response to follow up questions regarding status of loan. We were told that we would get less than we applied for but were eligible for the money. After being told the rate of interest was 4.5%, we declined before the closing. We received a letter of rejection which was a surprise because we were told we had the loan. Our debt is only for one car and FICO score is over 800.

I do not know where to start from! First things, first complaint. I'm not surprised to see that many complaints. Fifth Third Bank is running the bank like my grandfather used to run 50 years ago. They do not use emails or phone verification system. They do not take payments online. If you want to go in past and see how bank used to run their business, Fifth Third Bank is the bank that will proudly give you that experience.

I have a loan with this bank and have had terrible experiences with their services, customer service and resources. For one, you cannot make a payment online if you have a loan with this bank. If you call to make a payment, the fee is $17.75 to do this over the phone. Keep in mind, their late fee is $6. We are in year 2013 and this bank will not allow online payments. This bank needs help. When you call, no one can answer your questions and you will be exchanged from one department to another. Good luck. My loans will be transferred.

Fifth/Third Bank is by far the worst bank on the planet; the Shelby St. Indianapolis Branch is a complete nightmare. The tellers in the branch are always rude and talk to my extremely intelligent mother, also a client there, like she's a child. They've run my credit for loans that I didn't ask for, and once I confronted them about it, rather than apologizing or even denying it, they give me tips on how to improve my credit. When mistakes are made, the supervisor's number one concern is to protect the employees who made the mistake.

I currently have a car loan with Fifth Third Bank. I have a 6-year loan and I only have 1 year and 4 months left to pay on it. I've always made my payments on time or within the grace period. I recently have been diagnosed with something that caused me to miss 4 weeks so far of work with no pay and I'm on short-term disability. It takes a while to receive a payment from short-term disability, depending on how quickly your doctor signs the papers. During the holidays, I wasn't able to get an appointment with the doctor any sooner than today.

I would like to inform everyone about a scam that 5/3 Bank is participating in involving unsuspecting college students at University of Indianapolis. My son opened an "free" checking account at 5/3 Bank along with a savings account. He deposited all the money he had, less than $200, in his checking account and put $25 in his savings account. As time progressed, he withdrew funds until his balance was around $35. All of a sudden, he began getting overdraft fees, $30 the first day, $30 the second day and so on. He was confused because he did not write any bad checks and did not understand what was happening.

I have had fraudulent charges occur multiple times on my checking account. Not once, not twice, not even three times but four. Yes, four separate times. I have been a customer with this bank for 12 years and this is how they treat me?! Not only can they not explain how this keeps occurring, but they take forever to credit my funds back to me. I pay extra for a so-called product "Identity Alert" and they still allow large out of state purchases to be charged to my account, in which I expressed I don't travel and there should have been a blocked on my account to refuse out-of-state purchases due to previous fraudulent activity. They refused to block my military husband's debit card, which then later was used to commit fraudulent transactions! Seems to me that they don't care to protect my husband's or my personal information, so we have decided to take our business elsewhere.

I own a small engineering firm and have been a Fifth Third customer ever since they came to Columbus. I am a good customer with great credit. My business is successful and has been around for nearly 20 years. A month ago, I was late on a credit card payment by 2 days. The bank called and I took care of it immediately. However, I get robo-calls daily at 8AM every day, except Sunday to this day. There is no outstanding issue. When I called the bank as instructed in the robo-call, I generally got someone whose accent is so thick it's hard to understand. Half the time they talk to you like you're a deadbeat. It seems to me that it's a cultural thing. They treat you like you were of a lower caste. I know the local branch manager well and he told me there is nothing he can do. The people at the Cinci office told me that they will take care of it, but never do.

I went to 53rd Bank in Mooresviile with my contractor with a check over $3,800.00. It had to have 3 signatures: mine, my husband’s and my contractor’s. They allowed my contractor and me to sign it, and they let him deposit in his account for materials for my home. Well, the contractor left town with my money. Now, I want 53rd to refund my money so I can get a new contractor. The detective in the case said my contractor, being Hispanic, gave a fake Social Security number to obtain an account. I need 53rd to resolve this issue.

Fifth Third failed to even put in my dispute since 5/16 because they could not find a record of it. Each month, I called to find out what they were doing about my dispute. They again either said they could not find a record or needed more information. The beginning of October, I wrote a letter about the company and how I tried to resolve with them. I also included the 3-page document from the company as well as bank record of the charge. I was told that the matter was over 90 days old, but I could try to put in the dispute and that they would help. I had the branch fax to the Dispute department.

This bank caused me major pain and aggravation when I refinanced through them. They told me that federal regulations required that they close on a loan within 30 days. It took them 60+ in my case. They tried to tack on an extra 0.25% in interest but after many calls and fights, they relented. They ignored my calls and never called me back until I left a voicemail on the supervisor's phone. Then magically they called me back the same day. They claimed (ha-ha) that they were not aware that I contacted the supervisor.