Fifth Third Bank Reviews

My advice is that no one, EVER do business with this bank who wishes to protect their own sanity and assets. I could fill up this page with great examples of how completely frustrating and incompetent this bank is - in training its employees to give correct answers, in taking responsibility for their own errors, in setting up user friendly online services or solving the simplest of issues when they arise without having to explain your problem to as many people and departments as there are dollars in your account. BUT, instead I'll just use ONE EXAMPLE and refer you to the other complaints herein regarding this bank. You should get a pretty clear idea from the volume of complaints here.

Had an account (2) checking and savings at this excuse for a bank. Came into branch to close accounts, however they only closed savings account not checking. I then get a statement from bank that they took out my money because my account was dormant. They took everything $100.00. Am a senior citizen and can't afford this. Anyway, they never notified me that they were taking my money. They said that they "don't send statements to dormant accounts". Duh. How was I to know they were stripping my account on a monthly basis? Duh again.

We have had nothing but trouble with this bank since we opened our account. We have had our checks rejected, debit card rejected and checks held causing NSFs, causing us embarrassment and loss of our hard earned money due to their NSF fees THEY CAUSED and then kept! Mind you at the time of the check rejections there was over 20k in our account! I highly recommend anyone and everyone, CHOOSE ANOTHER BANK! This one inept and potentially unethical.

We have a number of ACs with Fifth Third and due to the balances are some kind of "preferred" customer. Various personal bankers at Fifth Third (they come and go a lot) have tried to convince me to try their special MC, more points, etc. than what I have been getting from Chase. It was clear, I only redeem for cash, a credit to my CC. The first cycle, we got 5,131 points. Doing a quick and dirty computation to what I would have received from Chase, which would have been about 4,000, seemed pretty good on the surface.

I am a CPA with 28 years experience. Currently retired, I review my three daughters escrow account adjustments annual and rarely have an issue. This year I have had considerable difficulty with Fifth Third bank. The adjustment is two fold, one is for increases in payments made out of escrow and the adjustment if those payouts (property taxes, insurance, etc) increase. The second piece is the cushion the bank can legally maintain, two months of average payouts. The next year projection shows updated payments into escrow and estimated payouts identifying any month where the cushion is not projected to be achieved.

This company is awful with Customer Assistance and communication of dispute.... On September 16, 2016 I withdrawn money from Chase account, which is at the opposite corner of Fifth Third Bank which I am with both companies. So I walk to fifth third after withdrawing $300.00 to pay my credit card with Fifth Third. So I go through the drive thru and deposit my money into the ATM machine. The whole entire machine went blank.

We wanted to open an investment account with 5/3. I had talked about this with them for some time, arranged for money to be transferred, etc.. They keep messing up - missed an appointment, did not make a copy of legal documents, etc.. Now, they say they are wondering if this account is the best for us? Are they kidding?

Recently made a check deposit (on a Friday) from another institution through 5/3rd's mobile app. I was advised through a letter received a week later (the next Friday) that the deposit would be held for 10 days (from the date of deposit). However, the check had cleared the institution from which it was written and the money withdrawn by 5/3rd on the next business day (a Monday). However, 5/3rd would not credit the deposit to my account until the 10 days had passed.

Since I have purchased my car 4 1/2 years ago, not once have they sent a statement in the mail. Recently I had a few family emergencies pop up, second car broke down, death in family etc. Because I had paid my car payments late, I thought it was no big deal, and didn't think I would have to have a car repossession added to my list of setbacks. Well they repossess my car before I even get out of bed the day after Thanksgiving! Conveniently they were closed on the day they took my car. There was NO way to know where they took my car or anything since it was a holiday weekend. I had to drain my bank account to get my car back. The repossession fees were close to $700! For the next three months I will have higher than normal car payments that they will deduct from my checking account at their leisure. I had to miss a day of work to get my car back, so this creates another set back.

I have been with Fifth Third Bank for about a year now. And about six months ago I started somehow over drawing my account. Or so I thought! They have been taking out $111.00 dollars out of my account every single time I got to a 20.00 dollar balance! I am a truck driver, I don't make that much money and they steal from me. What I don't understand is that when I called them to get an understanding as to why they are taking that much money from me, they said because I keep over drawing my account! Which is a lie! I have kept track of my account every single day! These people are thieves! Do NOT I mean do NOT choose this bank, just whatever you do. Don't because they'll steal your money too. I'm getting rid of this bank as soon as I get home!

When I moved to a state that did not have Fifth Third branches, I tried to close my accounts. It has been months, and I still cannot close my accounts successfully. Because I was out of state, I was told I had to send paperwork directly to the branch. I received the papers in the mail and promptly sent them back. I waited about a month, and never received confirmation that the forms were received, or a check for the remaining funds I wanted to liquidate. Following that, I emailed the bank several times to follow up. For more than a month, I went back and forth trying to close the accounts to no avail. I then learned that I could liquidate the funds via an external transfer. If my balance was exactly at zero, they could close the accounts online without the need to work with the local branch. However, as soon as I did that, I incurred significant overdraft fees - one fee was $50. There were others as well.

My father banked at Fifth Third, and lucky for him he didn't know that they would refuse to allow my mother, his widow, access to his accounts. It has been over a year, and they have refused to even send a statement or tax documents to my mother. In fact, it took over a year for them to admit an account existed, despite the fact that I traveled across the country to provide a certified death certificate in person as they demanded. And they now want my 80-year old mother suffering from dementia to do the same. I don't know if they're incompetent or if they're thieves, and it doesn't really make a difference. It is sad that in a time when big banks are gobbling up most of the smaller ones that one of the few remaining regional banks is treating customers far worse than its larger competitors. I would think twice about choosing to deposit money in this bank.

On Nov 09, 2016 was using my debit card to withdraw funds 200.00. Balance was over 4000 dollars in account. When card was entered message said security violation and card was confiscated by machine. Went in to bank, manager Steve said since it's not a Fifth Third card that I would have to contact Brink's. There was no help in retrieving my card. Was told to cancel card and get another from my bank. Could not retrieve funds from my account. Had to cancel my card and of course all of the accounts associated with the card. Fifth Third does not know their own policies and could care less for a positive resolution of my complaints. Could not retrieve card or withdraw funds from my account. Would not return my card even though I had all positive forms of identification verifying my person. Do not trust Fifth Third.

To those who own a Fifth Third Bank 360 card there is an issue going on. I purchased a power supply board for a TV (Ordered September 15, 2016 - order # ** for $71.49) from Amazon.com. All this that I am going to write, is because I have contacted Amazon and Fifth Third Bank 3-way calling. When you purchase something at Amazon.com, Amazon then contacts the bank to obtain an authorization. So, the authorization is approved, the part is available, Amazon ships the part, and after the part is shipped, that is when Amazon charges the card, not before. The bank then debits the money for the purchase, but here is where the problem starts. The bank also hold the same amount, which is the authorization for 10 days, so if you had $100 in the card, the part cost $80, you are suppose to have $20 left on the card, but it's not like that.

I requested a new debit card almost 3 weeks ago. They took the 10 fee out on the 24th of October. Was told 5 to 7 business days. As of yet no card. Every time I call they tell me that since it's under my wife's name (my account) they cannot tell me anything. Today a personal banker from the bank told me that she was going to order a new card be sent to the bank itself that my wife should have her card within 2 to 3 days. Will see...

Been depositing to my checking account from my PayPal account for years without any charges then today I deposited $65 to my checking account from my PayPal account and got charged 45 cents. Really now you start charging me for depositing money into my checking. Been doing this for years no charges. I guess they wanted to try to find a way to make new money. I guess the house wins every time. Now you get charged eBay fees then PayPal fees, now Fifth Third fees - guess everyone wants to drink from the well.

I would never imagined to have run into a problem such as mine until now. Have been with Fifth Third Bank for almost 5 years now and have never been late on any payments. As a matter of fact, we pay a little extra each month so it ends up being a 13th pmt for the year. I had made a payment in June 2016 via billpay and it was short $15.**. Received a notice from them that it was "past due". Called in and rep was not able to resolve so I talked to a supe. He figured a solution that he would shift the extra payments I've been making to make up the difference. It would be backdated to the June pmt and all would be fine. Two months later, I received a notice that the account is past due for 2 pmts. Now mind you, the mortgage payment goes out like clockwork via billpay. AND I have never been late on any of my credit accts since establishing it when I was in college over 25 yrs ago!

I have never in my life walk into a bank and the tellers be so rude and make you feel so unimportant. Today I walk into a fifth third bank in Charleston WV and it was terrible. The tellers makes you feel like you're on their time. I thought maybe it was just the bank in Detroit, so I couldn't wait to get back home. Then I found out it's just fifth third, period... They make you go through double doors that lock you in which I feel is unnecessary. It's those miserable employees people. They know that is robbie fifth third. I have been to every fifth third in the Charleston WV area and they are all the same - you're on their time. I ** hate Fifth Third. Can't wait to go to another bank Can't leave yet but soon... Thank God I will never have to see those rude ** people again...

I transferred money from my GoFundMe acct to help pay for transportation and moving expenses. As I am a single, disabled mom of an autistic disabled 19 yr old... The money $329 (as it was $360 but GoFundMe charges to pull $$) transferred to my checking acct and as soon as it did Fifth Third Bank pulled it to pay my Easy Access Acct as they said it showed as a "direct deposit" and there is nothing we can do. I DIDN'T KNOW IT WOULD SHOW AS DIRECT DEPOSIT! They didn't care!!!

In 2012, my mother had a stroke. After a very difficult year with her in rehab and needing constant care, we found a wonderful place for her to live. She went to Sedgebrook in Lincolnshire, IL. Within Sedgebrook was a branch for Fifth Third bank. Because she could no longer drive, we thought that opening up an account for her there would make her life easier. Because she was having trouble writing anything (she also developed Parkinson's), I told her I would help her with her banking. I drove her to the larger branch in Lincolnshire and we set up a joint checking account so that I could help her write checks if need be.

Yesterday morning I happily walked into a Fifth Third Bank branch and paid in cash the payoff amount for my auto loan initiated in 2011. After 5 years of on-time and complete payments, I was excited to have the vehicle paid off and have my title electronically released so I could go to the DMV to print my title. I had two interested buyers looking to purchase the vehicle that afternoon.

I've had a car loan through this bank for nearly six years. I am nearing the final payment and it occurred to me that I've never, not once received a statement, not even an annual one. I called requesting a statement and was told they don't do that. So if someone were using a car for business there is no statement to claim the deduction. When I used my own amortization schedule, the interest rate I was quoted by the dealership does not match the payment amount they came up with. Are fees added to my loan without my knowledge? I'd have no idea since they were so uncooperative. I finally insisted they send me a statement and all I got was a payoff amount! Never in my life have I seen a more unprofessional finance company! My next car purchase will be financed elsewhere no matter how low their interest since I can't trust them. Don't deal with this pitiful bank!

I opened some business accounts and personal accounts with 5/3 in early 2015. To sum things up, 5/3 makes my negative experiences with my previous bank, (JPM Chase), seem like a picnic. Looking forward, this bank will hopefully face a worse wrath than Wells Fargo... (perhaps actual indictment?) In a nutshell, 5/3 seems to have raised the bar on the ways and the extents to which they can financially ** their patrons. In the short time I have been with 5/3, I have had a personal credit card account opened, without my knowledge or permission, incurred so many "overdraft fees on top of overdraft fees," that those I tell, think would be impossible. Nope, they got away with this, and more.

I frequently would do cash deposits at the ATM since it was convenient for me. One day the machine shut down in the middle of my transaction. After about 10 min of waiting I went into the branch and they told me there was nothing they could do but if I call the dispute number they would see that the machine was over and put the deposit in my account. They credit my account that day and then a month later took the money back. I called. They told me that the machine wasn't off. I asked them if it would have given it to the person who came after me and they told me it was impossible. They could see me on camera doing a transaction, I know they could see in their system that I chose deposit.

I called to dispute fraud charges onto my account. It took 53rd 2 months to complete the fraud case. Meanwhile they advised me that a provisional credit will be given on the account during the investigation and that no need to make a payment will be required. After the 2 months they send me a late payment noticed for the same 2 months and reported me to the credit bureau, I have never been later in my life since I was 18 yrs old and on top of this they have charged me interest for the same 2 months that the investigation was going. It's been the worst banking experience in my life. Now I know why the name of the bank is made out of numbers due to the fact that this is how this bank operates. It all about taking advantage of the client and increasing the revenue, not taking in consideration the client needs etc...

This bank is money hungry. Don't waste your time trying to do busy with them! They will take a $3 charge and turn it into $50 instantly. They only give you 3 reverse charges. Saying it makes it fair. No! It does not. It makes them more rich! This company is a shame! Whoever owns this company should lose everything they are entitled to.

As I have been having issues with my computer, I chose to call the bank to make an "over the phone payment". After having given the representative all of my pertinent information (social, banking, etc) the phone went dead. I did not receive a call back from the original representative (Amanda). I called the bank back and spoke with Montez, who was nice enough; yet highly limited in his ability to assist me. The experience wasn't criminal, just highly incompetent by an organization in the "money lending" business. I would not use this bank again for any financial dealings based on this experience.

Fifth Third Bank kept calling at my home, when I pick up the phone automated recording will ask me to call a 800 number to discuss my account. So I called the bank. Apparently the check I had mailed about 10 days ago had not been posted to the account yet so I was late. The Customer Service woman was very rude and demeaning. Rather than trying to figure out if they received the check and not yet posted or what is going on she kept telling me that my account was late and her tone of voice implying that I was lying about mailing the payment. That is not how one treats a customer. I have auto loan with Fifth Third and once I'm done making my payment I hope I never have to deal with these people again. I will never do any other business with this bank and will not recommend these people to anyone. Very rude and demeaning to customer - this is not a good customer service.

I have an auto loan with Fifth Third. I missed a payment back due to switching from one place of employment to another that resulted in a pay gap. I called auto loss mitigation to get this resolved. Their office hours conflicted with my work hours so I requested we correspond via email, or if they called that they leave a message as to who was calling. Fifth Third was not leaving a message when they called until I requested that they do so. Even after I requested they correspond via email because of our conflicting hours and time zone differences they still did not do so, nor did they explain/state that they couldn't. After submitting the necessary forms and NOT hearing back from them I assumed everything was settled... until today, 8 months later when I receive a letter talking about a "serious delinquent" account.

So here's the story... I had some charges on my account in question, they were from some subscription that I had already cancelled, I called the bank and reported that these charges need to be reverted and checked into... they said they will revert the charges and also look into investigations as to why this subscription was not cancelled on their side, they reverted the charges, this was a few months ago. I saw the money show up in my account, it was about one hundred to two hundred dollars' worth of charges, so again, they got the money back to my account, but now as of September 10, 2016 @ 1:10 am, I go to deposit my work check into my account using their "take a photo" of the back and front of my work check.

Rip off. They overdraft me $75 for overdrafting 16. Really? Please don't sign up for 5/3. They will steal from you if you don't use the card.

This all started in January 2016. We had a substantial amount of money in this bogus bank full of liars and criminals. I'm not joking. We tried to get it out of this bogus bank to put in a bank in another state we were moving to. They said they had to hold the funds for a month to verify the money's origin. Now mind you the money has been in this bogus bank for 15 years. Now they have to verify the origin? Well after a month they still wouldn't release it. They kept telling us it was wired to us. We kept going to the bank and never a wire. This was going on for an extra month now. LIARS. They would constantly come up with lie after lie about why it wasn't released. We hired a lawyer. Now this is going on for six months with us having a lawyer. Constant lying about everything to the judge and stalling on releasing the money.

I had an auto loan with them and injured my back and was out of work for 10 weeks. I tried to offer small payments but they stated that they wanted the entire balance due or they would repossess my car. So even though I was working and offering payments and would have the money in less than a week they repossessed my car anyway. Also their online system is impossible to deal with. I don't think this company will be in business for very long.

At the beginning of July I received a phone call from the bank that I had not paid my mortgage. I told them that I had never been late and why are they calling me. They starting harassing me. "When are you going to make your payment? It was due at the first of the month." Skip to my payment that I have been making and they have been accepting. I guess I pissed someone off because the next thing I know I received a phone call on August 3 saying I was 13 dollars short and they were reporting me to the Credit Bureau. They held my payment and did not call me until after the payment was over thirty days. What type of bank is this? Are they going under and desperate for money? I called and spoke to Jessica and the Manager Michelle - ** and I'm convince this bank must only hire rude people.

This bank must get some sick joy out of their messed up, ever-changing excuses for charging multiple overdraft fees. The rules should be cut and dry, but they are not. The "bank" uses their mysterious discretion for everything, and after you wait for 30 min-1 hour to speak to someone, they can never help you. They never know anything. All that they can say is that everything is up to "the bank".

I had my home financed through 5/3 Bank for several years. I refinanced with them at the end of last year. I have a fixed interest rate. I have my taxes and home insurance in escrow. When I refinanced, they added home mortgage insurance, which I did not have on the previous loan because of the equity I have in the home. They said the law had changed and I would have to pay it. Four months ago, they raised my payment $60.00 per month. They said my escrow was miscalculated. I caught that up and they added late charges because they did not know how to apply my payment. A month later they went up another $100.00 per month and when I make the payment they raised before, they don't know how to apply since I don't send the extra they keep charging me. There are enough complaints here to have this company looked into. By the way, their slogan is THANK YOURSELF LATER!!!

We initially refinanced our home with Wells Fargo, then they in turn sold the mortgage to Fifth Third Bank. Like most mortgages, there is a 15 day grace period. If our pay comes on the second and we pay then, we get harassing and threatening calls from them daily. JUST so we are clear, WE HAVE NEVER been late, and nowhere near the 15th day, but they treat us like dead beats, our credit is in the high 750's and yet we are treated like we are bums, God help you if you do not make that payment on time. Terrible customer service as well, DO NOT USE THIS BANK PERIOD.

Their customer service is horrible & apparently Fifth Third does not care. Every rep is demeaning, disrespectful, lacks knowledge & talks over the customer. Most requests to speak with a supervisor are denied with the excuse there is nobody else here you can talk to right now. The few times our request to speak with a supervisor was granted sadly they were even more demeaning, more disrespectful & just as uneducated. We have had our mortgage with Fifth Third over 3 years & have never been late with a payment. We are currently shopping for & will pay to find a new mortgage company solely because we literally cannot get anyone to 'look up' from the script they're reading, view our file & see Fifth Third alone has turned a very insignificant issue into an ongoing nightmare.

We recently deposited a rather large sum of money from my account to my wife's due to closing on a home. It has been withdrawn from my account but 5/3 does not show the deposit over 9 days later. They also cannot give me any useful info. Chase is way better.

In the process of selling our home, the buyers are using Fifth Third for their mortgage. As a seller, I never thought I needed to take into consideration the buyers' lender. The appraisal ordered by Fifth Third came back below the offered price. After reviewing the appraisal, we pointed out blatant errors (including a home comparison not in the same city limits and failure to use an in-contract comparison in our neighborhood for the exact same model home, same square footage, built in the same year). Fifth Third would not allow us to have another appraisal at our own cost, which is an industry-acceptable practice. We even offered to have them select the Appraiser Company and we would pay for it. When we asked for a copy of their policies that state they never accept a second appraisal or a list of the conditions in which they do allow it, they will not/can not provide it.

Had several accts with this location (Huntersville NC Branch) and did a lot of business with them. Had another acct at another bank. Which I had plan to move all accts to Fifth Third. However they made a mistake and charged me $74. They did refund half back to me. But I had to pay the other half. Spoke with a rep at the location and she said nothing I can do except pay it. Contacted Home Office with full details and information to contact me. Never heard from them.

I open a Fifth Third checking and saving account in 4-6-16 and the promotion stated if I make 3 online payments and have my automatic check deposits they will deposit 200.00 into my account. After 3 months well I paid all must of my bills with the bank card online. Also my check are deposit into the account the promotion came through my employment. But I was told I did not make the online payments. I pay my AT&T phone, internet and cable my insurance and purchases all online with my bank card. So why are they not giving me the 200.00 dollars? This is wrong. Very unhappy about this.

Went into the location for a card cancellation. Days later find out the card was not cancel - had to go out of my way to re-cancel and was rushed off the phone by women representative. Also I requested them to not tell an associate I don't prefer to work with them any more. They stated "they will not and he will not know. A new person will help you." To find out that they were gossiping to the guy about that I did not like working with him. So I have been lied to, wasted time, and rushed off the phone, does not seem this location has much care or disregard for the customers. Very dissatisfied.

I am writing this letter to you to let you know of the horrible experience received at Fifth Third Bank on 1250 N Green River Rd Evansville, IN 47715. On 7/6/2016 I drove up in the drive thru to deposit and withdraw cash with my daughter and grandson. This was my daughter's pay check and accounts. I gave check signed with her bank card along with her ID. This process we go thru every two weeks. My daughter has had account with Fifth Third Bank since she was in middle school. She is now 20 and has account now also for her son at this bank. We have never been asked to complete a deposit ticket before. This is something that has always been done for her and she has only had to sign if she received money back. On the 5th Teller ** was the recipient of my daughter's business.

My husband had a car loan with Fifth Third Bank in Cincinnati, OH and paying the car loan diligently. We had two more years on the loan when he passed away suddenly. As his wife, I continued to pay the loan in the same manner and was a week early. I got a call from First Third and how they knew he passed is beyond my understand. They were demanding, cruel, cold and heartless! There were no condolences. They told me that according to the contract only my husband is allowed to pay monthly and I am either to pay the entire amount now, or go get another loan at "another bank." According to probate laws of Connecticut, where we live, they were not supposed to call the family of the person who took out the loan, but the estate, so they were calling us illegally. Our probate lawyer advised us to continue to pay the loan as we have been doing.

I had the misfortune of my mortgage being sold to Fifth Third Bank. Their customer service department is atrocious. People can't wait to get you off the phone, they don't care if they have solved your problem. I was unable to register an online account without being locked out of their system. Their automated system that answers your call doesn't recognize numbers you press so you are stuck in a loop of computer operator messages. I tried to refinance my mortgage with them at one point and there was zero follow through from the agent. It was so bad the manager took over the refi process and apologized for the former agent's mishandling. I can't wait until I can refinance with another lender and get far away from this bank.

This all started 5 months ago. We received a letter from 53rd Bank to refinance a loan ($50K) we already have at a lower interest rate. It was suppose to save us about $50 a month. We said great, why not. I am retired and my wife and I work part-time for the school sub system. The only income we have is social security. The bank has given us the run around for 5 months requesting document after document that we have provided. They wanted our pay stubs from the school which we provided. Now they tell us it is in the wrong format.

I made a large deposit Friday evening and I was aware of the hold and I spoke with Natalie the teller whom I usually go to! Yes I'm aware of the negative balance we had that because of the situation of our car no excuses. But I'm currently not working my husband is the only income right now and has been for about a year due to my medical history, I will have documents if need be for records, but as you can see every Friday there is a direct deposit so I don't understand she made me aware Friday she would let me know Monday that she would call and verify funds on the check and if it was good she would take care of the hold! She took my number and said she would let me know.

Needed to pay off the car, get the title, and remove my name from the asset. Time is of the essence! Logged into the account on Friday and saw a payoff amount. I decided to call and verify the amount before I made an ACH transaction. Customer Service insisted that I could not do that and I would have to travel to my bank and institute a wire transfer or send a check. I decided to pay it off through the website anyways. My payment showed as PENDING. 3 hours later I logged back in and the payment disappeared! No evidence whatsoever that I made a payment. Wrote to them through their secure mail asking what happened to the payment. No answer at all. Looked under contact us and saw that customer service was available Saturdays 8am - 5pm.

I constantly have to go thru 7-16 people to get a problem solved... even something as minor as an address change. Fees are incredible. Just a terrible experience. Closed all accounts.

My 21 year old daughter recently moved to Thailand to teach. We went to our Fifth Third branch and told them she'd be out of the country for at least a year and we also added me to her account. Less than 2 weeks after she'd been in Thailand, Fifth Third placed her account on hold due to "suspicious activity" - which was her trying to use her card!! It took me 3 trips to the bank to get it resolved (and I'm still not sure it is!!!). They wouldn't let me verify anything even though I'm on the account and none of the 3 'international numbers" they gave me to give her to call worked for her. Additionally, they were not very compassionate about their mistake and it took me practically screaming to get this resolved. The tellers and managers were actually insulting in their lack of interest in resolving this matter. Will pull my accounts.

After paying an auto loan on time for over six years this bank came back the last minute, the last month that I was to make my last payment and told me I owe them an extra $600.00 on top of my last payment. They are claiming it is principal that came from deferring the loan. I already had loan extended over seven months because of the past deferments. The loan was supposed to be paid off over seven months ago. They are still saying I owe them this money, won't explain it so I can understand etc. I had to report to the Federal Reserve and my state's Banking Department. Be very careful. I am still reeling from this. Never happened to me when paying off a loan and I have paid off a few.

Fifth Third bank processed a withdrawal out of my checking account instead of my savings (taking my bank account down to -1,000 and then refused to remove the overdraft fee). When I called to request that they remove it, they informed me that they could only partially remove it because they have a cap of $74 a year in reimbursed overdraft fees (leaving a fee of $25 dollars for me to pay).

I received a phone call from a third party collection agency. She told me I left the bank with a significant negative balance. I left the area due some very personal emergency reasons. This lady told me she was sending an agent to my house. (I know of other scams going on.) Needless to say she said they were unsuccessful yesterday. Well she says judging by my attitude I want to go to court and sit in front of a judge and wait for my jail sentence. I told her "I would call Fifth Third and take it up with them, do not call and threaten me."

Once again I am reporting my experience with Fifth Third Bank. First I've had savings and checking previously with this bank in Ohio and later Florida. When arriving to Fl. 12 yrs. ago I came to find my Ohio savings and checking accounts were not affiliated with the Fl. branches. I had to open different accounts. What they did was deposit my Friday paycheck on the next business day, Monday. Electronic mind you. So purchases made after Fri, after they had check queued, were entered into account system BEFORE deposit was entered Monday morning. Taking it all out of chronological order. I caught on after several insufficient funds charges. They were very ungrateful deleting charges.

I called customer service because I thought it might be quicker than logging in to obtain my payoff balance. Twenty seven minutes on hold, and 4 minutes with the representative. This is the fourth truck I financed with Fifth Third Bank in the past 6 years. All were paid in full, and I wished to do the same with this one as things are going well now and I do not want debt. I told the representative that the wait was unacceptable, way too long. She went on and on about call volume. And I told her that it creates problems and inconvenience for me and other customers, so why not fix the wait time. Not to mention the voice mail menu, what a zoo. The system did not recognize my SSN and loan number, although they were correctly entered. No longer will I do any business with this bank again.

I am a 10 year customer of 5/3, with personal checking, business checking, HO line of credit and mortgages on rental properties. I moved to North Carolina recently and put an offer on a home after being pre-approved by 5/3. On March 23rd, I sent an executed agreement to 5/3 and requested a closing of April 28th. I was told that this is very aggressive and could not guarantee the date, I told them it should be achievable if you have a good process and follow it without delay.

I have been with 5/3 Bank for years. I already have a line of credit with this bank along with a checking and savings account. I called to inquire about a fixed 2nd mortgage to pay the line of credit, a credit card and for some home improvements. I spoke with Antoinette. She seemed nice and helpful at first. She would only give me information on increasing my line of credit. I told her I didn't want to increase my line of credit, and I just wanted information on the fixed interest loan. She could not even tell me what the interest rate was, much less what kind of payment I may be looking at. I knew she couldn't tell me exact rates or payments, I don't know why she couldn't give me a ballpark. She said she would talk with the loan/mortgage person and have him call and would email me the information.

Not only did the ATM count a $100 deposit as only $1. Another deposit for $100 is not showing up at all on statements. My info was also changed inside the bank twice. Missing money is never good. Having money taken is even worse... I wonder if someone on the inside the bank is stealing customers’ money. Why else would they be unwilling to investigate a situation where a deposit that was made has just disappeared? Customer service seemed to want to argue rather than help. Not nice considering once they do listen they see the situation but still do nothing to help resolve the issue.

I have been a Fifth Third customer for a number of years and have Preferred Status accounts. Acting in my capacity as Power of Attorney for my 91 year old parents, I recently attempted to open a CD for them with funds from the sale of their home. Fifth Third declined the account because my parents could not appear in person to establish the account. I explained that they reside in assisted living facilities and I have full authority granted through the POA prepared by a military attorney for my parents. My dad is a retired veteran having served his country from WW II until his retirement! Account still declined. I would strongly urge any veteran to avoid doing business with Fifth Third. Their lack of respect is unconscionable!!!

My experience with Fifth Third Bank has only been since April of 2014, that's when I retired and was purchasing a house in Florida. Dawn, the Mortgaging Agent, was great, and the process was not bad at all. But part of the process to get them to give me a mortgage loan was to open a checking bank account and a savings bank account, and a credit card. Being from CA, I had never heard of a Fifth Third Bank prior to getting the mortgage loan from them. And actually thought about changing all my banking needs to them, but thought I would wait a bit and see how it goes. Well I am so glad I had that foresight! The mortgage was supposed to be a fixed rate loan, since July 2014, the amount changed four times! So I called to find out why and I was told it was due to escrow. By the fourth time my monthly payment went back up from $890.28 to $1,081.91, I decided it was time to refinance, and did so with Quicken Loans.

I would not work with Fifth Third Bank anymore with banking or Home loan, due to all the issues with company running Consumer reports on me without my knowledge or consent. The change interest rates on Home Equity Flexline when I have locked down the interest rate. They also place blocks on the accounts without telling or informing me.

Fifth Third's fraud department has got to be the biggest joke I've ever seen. A number of times over the years they've locked up my card for no reason, yet when there was an actual problem they didn't catch it - I did. When Fifth Third took over the First Union I was a member of at first things weren't that bad. But over time they've gotten rid of the good employees except for one, and replaced all of the rest with bad ones. Not just the tellers but the ones working in the offices.

An account was opened for my son's youth baseball team to hold funds raised for their upcoming trip to Cooperstown. Since the league is a registered not-for-profit organization, the bank stated there would not be any fees assessed on this account. Usually the league uses a different bank, but since my personal accounts are held at this bank, I figured it would be easier to manage the account at this bank also; what a mistake! While the community has been very generous in supporting the team, the bank has begun to fleece the account. There have been some charges for cashier's checks to which I have no objection. The issue I have is with the charges for CASH DEPOSITS. It's a bank!

Had made a purchase at Vic Secrets back in early December of 2015. I used my debit card and returned the item because of the fit of the merchandise. I didn't get my money back within a week so I called the store. They gave me confirmation codes and numbers and dates as to when they refunded my money to my bank. I call Fifth Third's and they said if they got the money they would have given me my money back. I filed a dispute. It's now middle of March and nothing has been given back. I call and they say it's "still in process". It's $50 I am waiting on. Thank God it's not more! They are quick to fee you and charge you an overdraft you and ding you. Just poor customer service.

I waited half an hour to talk to a rep, about unrecognized charges on my credit card. Although he took my phone number, he did not call back when we were disconnected. I called back to find out that it is now "after hours". I am guessing we were disconnected because it was "after hours". Net result - I have lost time, and nothing is resolved. They are an awful customer service.

I went into the branch in Atlanta on Peachtree Street. No teller was upfront. This was my second visit for the day. Someone walked up and said someone will be with you shortly. I was unsure which station to stand in front of. No one came until another gentleman came into the bank of another race. Then all of a sudden someone came rushing from the back, went straight to him and didn't even acknowledge me, when I had been there about 15 min. prior to him. Which I felt was too long. However, I thought they were assisting someone in the back so, that was ok. However, no one was in front of the bank. I was standing there with a large amount of cash in my hand to make a simple deposit and I didn't feel safe either. I mentioned it to the teller and she was the least bit concerned about my concern and told me that she was just doing what the other lady told her to do, with a whatever attitude.

I have an auto loan with 5/3 bank. I have difficulty navigating their website to make a payment. No buttons direct you to make a payment. Nothing saying auto loan here. I have had to call several times to get assistance. They want you to have to call in to make payment because there is a fee associated with paying by phone. And by the way, they are only open office hours when I am at work and not able to handle personal business. Get into the 21st Century. Any other bill I dial or click and it's done. It shouldn't take me an hour to figure out how to pay my bill every month. And of course, there is nothing on their website to contact them to make a complaint so I'm making it here.

Due to a layoff, I have gotten behind on a 5/3 Bank Loan. I have been called every day for the last 10 days and been spoken to "roughly" by aggressive collections agents. Finally, I registered a "do not contact/cease and desist" order, and the calls have stopped. For the first 3 times, each day I calmly described my situation to these anal orifices, and promised payment in full upon receipt of my tax return. Based on this experience, I could not recommend 5/3 Bank to anyone for anything, especially secured loans of any kind. I can only imagine how they treat unsecured loan customers - probably send out Bubba and Guido to break legs.

I was contacted by a Fifth-Third banker who encouraged me to apply for a small loan. The banker was aware I am a small business owner and presented paid invoices as support I could pay the loan. Although I had good credit, I was denied because the paid invoices were not considered "acceptable" proof of income as a "self-employed" person. I emailed the CEO about the discrepancy since Fifth-Third initiated the contact and loan application, but the secretary would only respond to me by phone. The secretary told me they would research the matter as well as research products; but after 30 days had passed and no updates from Fifth-Third bank, I asked the secretary to delete the inquiry from my credit report and close my account since the bank initiated contact for the loan. The secretary responded they would not be able to delete the inquiry. Fifth-Third bank does not support small business owners.

I can't begin to find appropriate words to express the disgust and hatred I feel for this bank, nor do I understand how it can survive with how it treats its customers. I will say that most of the employees at the local branches are courteous and helpful though I am sure they are seeking employment elsewhere. I realize banks have to take steps in order to line their pockets and to compensate their executives handsomely; that is fine and dandy. However, the straight up ridiculous fees that Fifth Third charges for normal, everyday transactions is outrageous! Account maintenance fees? Fees to transfer money? The folks at the Cincinnati headquarters don't seem to find the humor in my sarcasm, but I have had moments where I have laid it on pretty thick.

I was a customer for over 20 years, recently the bank put in place to charge customers a service fee for each account. I had several accounts covering my family and business and the monthly fees are much more than I was willing to pay. I removed all the money in my personal accounts online to another bank however; my business account needed to be closed in person.

Took money from the ATM on a Sunday from a different account. Then placed my Fifth Third card in and deposited money at which point the machine took my card, my money and broke. I called the customer service line because I was not for sure what to do next and leaving my card and money didn't seem right. I didn't know if out of service -I think it was on the screen meant it was safe to just drive away. I had to go into the bank that Monday to retrieve my card and money. I was given a provisional amount until the ATM could be balanced.

I paid off my car note in 11\16\15. It was due to be paid off in June of 2016. I have not received my title. It is very hard to connect the bank. They ask for your SSI number if you do not have the account number. After I do this they ask for the account number again. I do not have the account number because it was on the payment booklet and not the payment stubs. Fifth Third Bank has the account on my credit report with a balance of 554 dollars. They didn't give me a call or title explaining this to me. I have turned the matter over to the credit dispute company.

I paid off my car loan in March of 2015 and just now received a letter on January 2016 saying that I owe $4,810. This did not make any sense at all! I already received my title for my car! They are trying to say that there was a mistake with my GAP insurance that caused me to owe more money than what I have already paid. The GAP insurance should have been added to my monthly payments. I have been paying my monthly payments and requested the payoff amount February 2015 and did everything on my part to pay off this loan.

Went to the bank drive in window to make deposit. It took the teller 15-20 minutes to take my deposit. The manager was standing next to the teller and didn't even help out with the overflow from customers as he was the only teller handling the drive window and the lobby. This happens many times at this branch. I just moved a large sum of money out of this bank and will take this to another bank. Next time this happens I will close all accounts and move the rest to another bank. You got to be a idiot to do business with this no customer service bank. They need to fire the manager.

I don't know how 53rd is connected to fraud management, but every few days one of my card are blocked. I have to spend several hours a week to correct the problem. This morning, I was at a branch and it took 1 hr and 45 minutes to take care of 5 minutes of paperwork. Based on the reviews I have read, few years they will be out of business. They need to get into another business because customer service is not one of their skills.

This is absolutely the worst bank. Every person who works here is rude and doesn't care about customer service at all. I took my business and money somewhere else!

I left another banking institution and switched to Fifth Third based on a friend's recommendation. December 21, 2015 I visited a branch in Naples, FL to deposit a check from the University I attend. I was not aware that only $100 would be available. At the previous bank where I had an account, they always told me things whether it was information I should've known or not. After making the deposit, I made a few purchases. I get to the post office and my card is declined. I went to the next location for Fifth Third bank on Goodlette-Frank road in Naples, FL. The teller I spoke with was Jessica **. I went in to see what the deal was with my account. She was rude, condescending, and lacked tact. I said I wasn't aware that you hold the check and only $100 is made available. She had the nerve to tell me I spent too much and went over my limit. I just told her I wasn't aware of the limit.

I purchased a new truck on Nov 6, 2015. I still owed money on the vehicle that I traded in. I had a loan through Fifth Third Bank. When I bought the new truck, the dealership sent a loan payoff to Fifth Third Bank on Nov 18. On Nov 20, a representative from Fifth Third Bank signed for the loan payoff. Then on Nov 23, Fifth Third Bank pulled money from my bank account because I had had auto bill payer set up. When I contacted Fifth Third to ask why the money had been pulled from my account after that had already received my payoff they said that it was my fault that I had not turned off auto bill payer; therefore the payment was still withdrawn from my account.

I had about the equivalent of $50 in 5/3 Cash Rewards points that I had earned and decided to match that with $90 of my own funds to redeem points/purchase a Kindle Paperwhite with leather cover as a Xmas gift to myself. The Kindle Paperwhite and leather cover arrived promptly but the Kindle Paperwhite model that I received is several years old and has been superseded with a much newer model from the originating seller (Amazon). To make a long story short... Amazon is currently selling the outdated Kindle Paperwhite model that I received from 5/3 Cash Rewards for $49.00. With the cash equivalent points and my own funds I paid $140 for an obsolete product. I did contact the 5/3 Cash Rewards customer service line and after waiting a solid week for 5/3 customer service to get back to me I was informed that my claim had been denied and that there is nothing more that 5/3 can or will do. What a total ripoff! Cash Rewards my ass!

Went to 5/3 to cash my first support check today. Can't find my driver's license so I used my Military ID. l figured it's a government identification with my pictures on it. But l was told that they don't recognized it, driver's license is their primary lD.

So, I have been with 5th 3rd for over a decade, possible like 15 years... I was in Florida and they were all over. Moved to NC (Asheville) and there is one bank like 40 min away. They charge me 2.50 every time I use a different atm, when I really don't have that great of an option. Now, today, I realized they did a 2000 withdrawal on my account and sent me the picture of somebody else's account number, where they made change for a business and took the money out of my account, by accident.

My father passed away 10/31/15. I went to 5th 3rd the following Monday to notify them and inquire what they needed to close account. They gave me instructions, which I followed. I returned with the requested documentation, and they told me that that was not what I needed, but a different form. I have been back 5 or 6 times in the past 5 weeks and every time they give me the runaround, asking for different information, but never holding themselves accountable for what they have already told me. It is difficult enough losing a parent and this is adding insult to injury. It is now 12/2 and I still have not closed this account. No one can answer my questions, give me accurate information as to what I need to do, or returns my phone calls. This has been a horrible experience!

It seems like every month I have an overdraft fee now because they change the rules. The first month my auto loan was debited on the 26th instead of the 28th because the 28th was a Sunday. Ok. Fine. If I was running the bank, I debit a day later on the 29th since the contractual agreement was the 28th, but I guess they need the money.

I deposited two different checks and they didn't honor the deposit correctly and charged me an overdraft fee for an item that posted the same day. They tried to tell me that it was protocol and only $100 is available until next day, but I have deposited many different times before and they have always honored the deposit before posting debits. Online my account showed that it never went negative, yet someone charged me an overdraft fee the next day. They are obviously taking people's money more than most banks and I am going forward with a new bank after this experience.

This has to be the worse bank I have ever had to deal with. Their overdraft fees are ridiculous and when you contact customer service to address the situation they're extremely rude. I have stayed with them only out of location convenience. I went online to pay my water bill and realized I had other pending charges on my account. I immediately made a deposit to cover the cost but I got hit with 2 overdraft fees and the money was in the account before the web payment posted. They suck!

My husband and I have been 5/3 Bank customers for over 25 years and have always paid our mortgage on-time each month. We also opened an equity account several years ago when we added an addition to our home and also paid our payment each month on time. We recently sold our home and we're reviewing the closing statement prior to the closing. We noticed the title company was charging us for property taxes which had already been "disbursed" by 5/3 Bank from our Escrow account 2 weeks earlier. We figured we'd get a receipt the taxes had been paid so we wouldn't have to pay the duplicate taxes at closing. We were surprised to learn that although 5/3 had taken the money from our Escrow account on 10-30-15, the tax payment had not been remitted to pay the property taxes to the city.

The waiting process is ridiculous. I called 5 time just to get connected to a person for them to put me back on hold for 20 more minutes. Definitely not a good place to deal with loans.

I wanted to send money to a friend of mine in Ethiopia. I've done this several times at currency exchanges and have always been charged $20 to do so. I was in Indianapolis when I needed to do this, and after bad experiences at two stores which do wire transfers, I went to Fifth Third Bank. I was told by the teller that she could not quote me a fee until she put in the transaction. Already fed up with wasting so much time, I agreed. It took her another 15-20 minutes to get the transaction set-up. By this point I was beyond frustrated. She said the fee would be $65!!!

I'm no stranger to setting up bill pay on 5/3's website. I have been doing it for years. Two of the last three bill pay cycles have resulted in my bills NOT being paid! When I contact 5/3 I get the generic, "Thank you for contacting us... blah blah." This time I have late payments, so I am taking a day off work to change banks. Ridiculous!

This incidence happened at 5th 3rd Bank located on Albany Park, on Lawrence Avenue of Chicago. I really had issues with the branch as any time I attempt to do any research or ask question about my account, the employee replied with some unrelated answer or explaining me that I come some other time and meet manager. The day I was there, I had question about my account, however, same way, she avoided answer and explained to me to come back. Which I refused and told her that I need the answer now and I am willing to wait, you don't expect me to make trips for small transaction questions several times. The employee threat me that if I don't leave, she will call 911. With her hopeless and unimaginable behaviour I picked up my phone and called 911 explaining that the bank employee is threatening me to call 911 when I am a customer and asking simple problem to resolve and answer.

So I got approved for a loan from this bank 3 years ago. After a year or so of having them and having my checking account elsewhere decided to put everything at one bank. The employees at my local branch were friendly and I figured a bank is a bank just make my life easier and everything in one spot. Their online banking system is absolutely awful!!! It's never accurate or up to date. I check it all the time out of habit, and there are times where I look at it and new fees or things have been added to last week that weren't there yesterday and things like that. How am I supposed to budget my money or know what I really have accessible when they process things so slowly and I didn't know they took money out for whatever ** excuse because it wasn't there last week or yesterday but now it is.

I'm waiting for my deposits into 5/3 from 4 business days ago to get recorded and transferred from my other (non--5/3) accounts. Very slow. I've been with 5/3 over 25 years, first mortgage then checking and savings accounts. I also have accounts at two credit unions (one in my work building and easy to get cash from), USAA (administer funds for a family member), Guardian Savings Bank (mortgage & checking), and three major credit cards. I do most of my checking at 5/3.

I had a car loan from fifth third bank and ended up trading the vehicle in for another one. Because I bought a warranty on the vehicle, I should be getting a warranty benefits check (refund) but still have not received it. I have spoken to several supervisors including a woman named Angela (who refuses to call me back) and have made no progress. The bank has received all of the money I owed on the vehicle including interest. And now that they owe me, they refuse to do so. I may have to get a lawyer involved. So I strongly recommend that no one does business with this banking establishment.

Worst bank. I had an 15 years loan for 3 years with 5/3 Bank, always paying on time. I been a homeowner for 20 years. Since I was 24 yoa I bought my first house. My credit score 801. I was refinance with them for a 30 years, the process started July 24th. My insurance was due by Sept 15th. Well the bank sent the payment for my flood insurance to the wrong address and $1,000 more than it supposed to. My flood insurance was cancelled, it was their own fault. Since August 20 until October 15th the hold for my closing was my insurance. They changed account numbers in my insurances and still my flood insurance wasn't even pay. I had to get involved October 15th and 5/3 bank send the money right away to the right place and get my insurance reinstated. After all was October 24th and they want to increase my interest rate due to the fact the 3 months was over at the lock rate from the beginning.

I was passing by a Fifth Third, and stopped to cash a check from that bank. Teller then wanted to make a photocopy of my DL, and have me write my SSN on a post it note. Noped, just drove to my bank instead. Never been asked for that much info, and on top of it all, they refused to let me make a cash deposit. I was told the bank no longer allows it.

My daughter and I have had accounts at Fifth Third for 2 years now with no previous problems. I also have my mortgage with them as well. Since my daughter was a minor when the account was opened I am on her accounts too. A week ago we got an email that there was suspicious activity on her account and her accounts were frozen. Within 45 minutes of the email I called the bank and so did she. She also went to the bank to report the fraud. My daughter has never had much in her accounts, maybe a couple hundred dollars. She's in high school and doesn't work. The biggest deposit ever was maybe $1,000 one time.

I have a 5/3 auto loan... I was two months behind and was going to make a payment on 11/5/15. My car was illegally repossessed on 11/4/15 without receiving a letter from 5/3 of repossession. In the State of Maryland they are required to provide a certified or registered letter 10 days prior to repossession, since they did not provide me with a letter by law I do not have to pay the repossession expenses. They stated they tried contacting me. I told them I went thru my Verizon Wireless phone bill and there were no phone numbers that were from 5/3 and they also said they sent me multiple letters which is another lie and after spending 3 hours on the phone with multiple people today.

If you want to have your money stolen then sign up with fifth third! They have charged me 10 overdraft fees within 2 months (that's $370.) They do not allow a 24 hour grace period and also do not allow you to deposit bank into your own account?? I'm on "prove yourself" account what I like to call it. In regardless... I can't deposit money into my own account? Unless I go into a branch... CONVENIENT. I've had money put into my account to cover the negative balance but instead they CHARGE me another overdraft fee and put the remainder of the money in my account! Talk about a scamming bank account. I'm closing my account today and taking my business to a legit company! Sucks to suck fifth third.

I can't say I have experienced any worse service with a bank than with 53.com. They make errors on your invoice, say it's your fault and then it takes 10 calls for them to realize the error, only to find out that they cannot fix it. I pay autopay and when my payment went up, they called me to let me know I owe them ** amount. When I paid it, they said I didn't, and made me pay it 2 more times. Then they gave me a late fee for not paying it. UNBELIEVABLE.

My name is srdan ** and I have a car loan through your bank. Last Thursday 10/22 I got a that you didn't receive my payment. It said that I sent a check on 10/14. The lady on the phone told me that no you guys don't have a check and we can wait until Monday if it show up. I said ok. Monday comes. I call your bank. Still no check. They assure me that you never got it and suggested that I put stop payment on it through my bank. I said ok. Stuff happens so we did payment over the phone and end of story.

I have been requesting Tyler registration for my vehicle and it takes almost 3 months I still not heard back from them. If you call the one 800 number they always will give you a runaround. When you get a hold of someone at Fifth Third Bank they will be like "Oh I'm sorry this is not my department." Why would you want to use a banker who doesn't have a value of their client? We all like to have a look for you thanks but obviously these bankers at Fifth Third Bank they don't give a crap about their value of the customer which we are as a customer who serve in their community.

Fifth Third Bank repeatedly charges unwarranted fees, overdrafts and their "policy" differs depending on whom you speak with and the time of day. Has caused huge financial difficulty with my new business' start up. Advice: Stay AWAY from them!

I co-signed with my son on a car loan about 4 months ago with Fifth Third Bank. He is very reliable in his payments and ability to pay. Indeed, he has been making payments on time without fail. Since I am the co-signer, I began receiving calls about delinquent payments a couple of months ago. I would call my son and he would talk with his primary bank and then with 5/3 and get it straightened out. I again received calls 3 days in a row, at work, a couple of weeks ago from 5/3 wanting me to pay by phone while on the call with the rep. Each time I informed them that my son would handle it since I don't know how or when he makes payments. They persisted that it was me who was at risk of having them take action if I didn't make the payment RIGHT NOW. I had to hang up on them after back and forth for 5 minutes.

I've had an auto loan for 2 yrs, paid every month but yet they still, every month, over and over, some days over 10 phone calls, looking for money when they had already been paid. Finally refinanced w/ a different bank today! 5/3rd unhelpful w/ the paperwork. I was on hold for 25 minutes and was told that they can't do anything to help me. I was persistent and unpleasant just as their staff ALWAYS is and finally got them to fax the information. Avoid this bank at all costs... There is no need for their rude harassing behavior when you're on time w/ payments! And have insurance even though they tell you that you don't and then charge for their insurance plan!

I had an issue with fraud but because it was my mother, I didn't want to persecute her. Then I tried to pay the debt off. They closed my account, sent it to a third party, and a year after paying I still can't get a checking account elsewhere.

Money was deposited into my account on Friday. Same day I did a $300 cash withdrawal at a CU where I have a second account. The following Monday an extra withdrawal popped onto my account for same $300. Called 5/3 cust. service and explained what happened while standing with manager at CU. After about 20 min of explaining to service rep the issue she spoke to her supervisor and said they would give me a provisional credit. It would take 2 to 3 days to show up. 2 days later I call to check on it and nothing had been done and no phone call to me to clear matter.

I signed up for an account with 5/3 after they advertised a promotion to give you $53 for free if you signed up when they first opened. They gave me an additional $53 for shredding my other bank's ATM card in front of them. I was required to deposit $50 in the account to open it. In 2012, they closed my checking account without my knowledge and without notification. Apparently, they have been deducting money from my savings account since 2012 for inactivity on the account. I received a notice a few weeks ago that it was the "final notice" even though it was the first I received, that my account was actually in a NEGATIVE status and they were going to send me to collections.

I have been with 5\3 for many years. It seems they go back and forth with their policies. Is this intentional so customers learn the hard, expensive way. Here is an irritating situation. Charges hit my account, the amounts were 8, 27, and 160. My ending balance was -135. They took the amount that was the largest then to the smallest. They charged me $111 fit late fees. The rep at the bank said "Our policies go back & forth, as for now it is highest to lowest." The rude rep from the 18009723030 stated it is not the highest amount first, it is however they come in from the stores / banks. Needless to say, I am closing my account.

Mortgage lenders gave a date that the home would be refinanced prior to the next mortgage payment. Therefore, no mortgage payment made. The paperwork was delayed. LATE payment reported to the Credit Bureau. Nothing they can do about it. By law they have to report a late payment. Who reports you for your inefficient debacle of a mortgage department? Absolutely the worst bank ever!

I have been a long time customer of 53rd. I have been charged twice in the past 10 days for overdraft. I have several accounts with 53 and transferred money from one account to another the day before the check would clear. The money is real and in my accounts, but a transfer is not immediate. They will run the check first then the transfer will run through, giving me a $37 overdraft fee. The last two overdrafts were for a total of $30, but the overdraft fee was a total of $74. This is a bank finding any way to take your money. My brother worked for 53 - all they care about is finding out how to get your money. One of their slogans was they were a “curious bank”. I asked my brother about the slogan. He said they are curious how they can get your money. I am done with the bank.

First day I opened my account overdrafts was explained by the clerk. In his words if I buy a pop and it's an overdraft that a 30 dollar pop and if I buy a sandwich and it's an overdraft I just bought a 30 dollar sandwich. The whole time he was impersonating himself as the manager. I just overlooked it. Approximately a week later I went back to make a transaction the teller taking care of me was rude the whole time and actually stopped approx 5 times taking care of other customers while dealing with my moneys. After all that and spending approximately and hour there Teller told me she was not going to do the transaction 'cause she felt something was not right about bank video to confirm my statement.

I have had a checking account with this bank for several years. They are getting ridiculous with their fees and taking my money from me. When I started this account there was no $11 taking out every month for "service fee". And then they do this thing where when I make a deposit, they clear all my debits before they give me credit, therefore incur overdraft fees! The latest was outrageous - I didn't get to get out of work until 8:15 p.m. and I went to the bank as they were closed. I went to the ATM to deposit cash money to cover anything that would post which at that time nothing has yet. Wouldn't you know, the next day they charged me $37 overdraft fee! When I call to speak to the manager, he said there was a cut off time. It's cash, I always understood cash is immediate! This is outrageous and I am done with this bank, they disgust me. I hope there will be a lawsuit on this because I will jump in!

I dated a check 9/1/2015. The check was post dated 9/14/2015 by the bank, leaving less than five dollars in my checking account. I have had dissatisfaction with this bank. Since the day I sat to open the account, I kept having to awaken a representative, who "nodded" throughout the process. Subsequent problems always led me back to day one. I do all that I can to avoid overdrafts and "fees." Accepting this check, written on the 14th of the month, is cutting it close. I check my account almost daily. 5/3rd is full of "unscrupulous" business practices... To the extent, I desisted with "bill pay." They were not paying the bills, but cashing the checks! I saw the many complaint for the first time today. Thanks for asking.

For business checking accounts there is a lot of fees! Let me start by explaining. First, the business check that you opened gets a charge of 50 dollars if you close it. If I want to close a savings account, I cannot do it for the same purpose. For a teller to make a transaction or a transfer from one account to the other they charge me a fee of $26.25 for each occurrence. I have to withdrawal and deposit money. I wasn't told and business started getting charges at the end of the month.

I tried to pay off part of my principal interest. Wired the money, etc. I was looking to verify the new monthly payment amount. Get transferred several times and after 40 minutes I gave up because no one could help me. This was my third attempt to get this information. They have a bunch of "I apologize" untrained people dealing with my time and money. Ludicrous!!! As of today I have no concrete answer. Worst business practice. Would never do business with this company again.

I called to pay a credit card payment over the phone, as we are out of town. This may come as a shock to anyone reading this, but there is not a 5/3 Bank anywhere in Wilmington. "Of course we can take your payment over the phone," they said. "It will only cost you a $15 service fee." Thanks, but no thanks. Why would I pay you to take my money? I should have known better than to open an account with a firm in which the marketing team is too stupid to convert an improper fraction in its name. NEWS FLASH: 5th Bank and 3rd Bank merge, what to call it? Why not 8 Bank? How about 53rd Bank? Or 5th & 3rd Bank? Actually, don't call them anything. Boycott this institution and send a clear message that Americans are tired of supporting the 1%, excuse me, the 1/100.

My daughter opened up a checking account in July 2015, with $50, way under the required balance to avoid fees. My daughter also marked an "X" in the appropriate box to NOT allow any overdrafts. However, the bank did allow over $136.00 worth of overdrafts from July 2015 thru August 2015! UNBELIEVABLE! I went to the bank with my daughter for support to get this all figured out. They confirmed that the account was opened as stated above and this was the banks error but needed to make a call to get confirmation as to why this happened. By this time, my daughter was feeling embarrassed to the point where she just wanted to get out of there as quickly as possible. So the bank manager hung up the phone and would not follow through with the call to receive the confirmation needed to refund my daughter her funds. The worst bank ever!!! Please protect yourselves and your loved ones.

I went to 2 different branches to try to open an account on 2 separate occasions at 2 different branches and the customer service was so bad I walked out. I was on my lunch break and sat there waiting in an empty bank for 15 minutes while 3 employees sat there. Did I mention the bank was empty? The 2nd attempt the teller was so rude just because I asked how long it would be because once again I sat in an empty bank waiting... so I walked out. Never again. Go to any other bank. They are eager to help.

I deposited thru the jeanie machine and it shut down. They credit me with the money 160.00 then came back and took more money from my account and said the machine was only over 50.00, which I put a 100 bill and 3 20.00 bills. So I have to pay for the malfunction of the jeanie machine. This is so wrong.

I will just, I was denied the right to product and services at my local branch. They told me my credit had to be 680 and above to be able to get the loan, so there was no need to fill out the app?? I ask "how do you know what my score is if you don't run credit." 2 times in Marion, Ohio there has been no one from this bank calling to resolve any issues, but the corporate office, try to convince me it was bad customer and not RACIAL, and told me that the folks at that particular branch were angry at me? Nothing then they screwed up my auto pay, and had money coming out the wrong account! Charged me $422.0 and basically told me it was my fault, but it shows clear as day what the rep did to my account. These folks lie, switched documentation, to CYA!!! Eventually the truth will prevail.

In the process of me getting my mortgage loan from 5/3. I gave them a copy of the warranty deed and a quit claim deed for the 2.5 acres (where the home sits). When I got behind on my payments, 5/3 tried to claim illegally the 7 acres across the street, which my mother and I own. For 22 months 5/3 claimed the 7 acres. I could not do a loan modification because of their claim. After I prove 5/3 illegally claimed my 7 acres, 5/3 released their claim. However in the process of claiming my 7 acres, 5/3 committed 41 counts of fraud, concealed evidence (from the courts) and falsified documents, trying to claim my 7 acres. The law states "the punishment for an attempt is as severe as for the completed crime. I file a civil lawsuit against 5/3, they got it dismiss (even after I founded new, more evidence against them). I lost my house. My belief, and trust in this justice system is all but gone. Do not trust this bank.

In 2007, my relative opened checking, savings and money market accounts with Fifth Third. He set the account up as "his name POD my name" (POD meaning Payable on Death). Upon his death I discovered that in early 2008, a few months after he established the accounts, the POD beneficiary name "disappeared" from the money market statement but not the statements from the other accounts. The checking and savings remained as a joint account POD. I have been back and forth with Fifth Third and have even filed complaints with the Federal Reserve, but Fifth Third insists that my name is not on the account and will not even investigate the situation in 2007/2008. What happened???

I deposited cash, and a check, two days after my pay check of over $600 was directly deposited. I had more than enough money to cover all my debits, but this ridiculous excuse for a people's bank ran five different charges thru the same day as the check I had deposited two days before went thru, which in turn gave me a $74 fee. I not happy about this, but there is nothing I can do, nothing we as Americans can do. We are just ran over by large corporations and a corrupt and almost communist government.

Take your money out the Fifth Third Bank in Georgetown, KY office, and bank with any other bank. People are rude in there (especially Mr. **). Long story short Mr. ** if you are reading this, even if I am not the POD of my husband's money, I want to make sure THE MONEY goes to whomever it is that is supposed to go to. The fact that you will not provide any information to me even with me being the co-executrices of his will, I have matters in his finance. Clearly, you can read that on court order papers. I very upset, I or my attorney were not treated with the dignity or respect we deserve as human beings. What was so hard to put my attorney in contact with your legal department?

I had a few small charges on my Fifth Third credit card, totaling to about $10. I was late in paying them, but when I wanted to make a payment by phone, they would have charged me an additional $15. So I figured that I would simply find my card and mail them a check. I am absentminded but by the time I had found my card, the fees had escalated in another month to $81 for an original $10 charge. It's my opinion that this company only wants to make money from outrageous fees and doesn't care about keeping customers. I asked what the $15 fee was for making phone payments and was told it's a "processing fee." For what? For processing--typing in a few numbers and making an electronic transfer from my checking account should not cost $15. So, buyer beware.

I made the unfortunate mistake of financing my vehicle with this company in 2013. Last year, they mistakenly took two payments out of my account, when I only authorized one payment to be paid. It took me almost two months to get them to reverse the unauthorized payment. Each time I spoke to a customer service representative, I was told something different. My bank put a stop payment on future payments. I began using a different account, and six to seven months later, I made a payment to them using this account... it was declined. The customer service rep at Fifth Third told me that there was probably an error with the account number, so I authorized for it to be made again and again, it was declined. I talked to my bank and they informed me that the stop payment was still on the account, I asked them to remove it and they did.

I recently opened an acct. w/ 5th Third bank in NC. I was pleasantly surprised with the great customer service I have encountered. The first issue I had was with the fact that I was charged a service fee when I shouldn't have been. I called and they immediately reversed the charge off my account. I also was advised there was a promotional 200.00 deposit when I opened the account. Had a direct deposit in the amount of 100.00. After a few months and the promotional 200.00 was not deposited I contact the bank.

These people harass me with constant phone calls, even when I set up payment arrangements several times a day and all hours of the evening. Secondly, read the very very small print before signing their contract! Just because your late payment is $30 doesn't mean they stop there! It is $30 PLUS interest on your total amount past due every day you are late. By the time I caught up my payment, they scammed another $500 in late fees! They are also hateful people when you call their call center! My daughter almost passed away at the same time my father did and they would not work with me on arrangements and put me on the repo list! They were emotionless when I told them the reason and refused to defer a payment to help me. Bottom line is they just want their money and care less about customer service, plus they are scammers adding on hidden fees!!!

I've had my loan with these loan sharks for 3 years on a 6-year loan. I became legally disabled and asked the bank on numerous occasions to push my payments to the 3rd-10th of each month. They refused. So now I've got 500$ in late fees accrued as well as other issues. Last month they were supposed to take out an autopay out of my checking but because they refused to change the date the e-check returned and they sent a tow truck at 4 am to repo my car. Then they ask me for 1700$ to get it back!! And they towed it over 100 miles away and not on a flatbed. Still have not gotten my car back. It's like dealing with LOAN SHARKS! No phone call and no email. Nothing. Criminals.

I am a very unhappy customer of Fifth Third bank. A few years ago I was one of those people who was due a refund from this bank due to the class action suit to recover unfair overdraft fees. I thought after this institution would of learned, and would of treated us, their customers with respect, it didn't happen. I am not a well off individual, poor would best describe my financial status, but I work. I have been hit month after month with an 11.00 fee, my tribute to do my banking with fifth third. I was told that if I had a direct deposit from my employer (the state of Ohio) that my 11.00 fee would disappear: didn't happen.

Am still getting overdraft charges even though it was supposed to be fixed. I truly believe they have my account flagged to hit me with as many charges as possible. I have two checking accounts and a credit card. If one account is overdrawn the other should cover it. If that won't work it's to go on my credit card. I've gotten six overdrafts in the last three months. They just won't allow the set up and instead charge me, it's crazy.

First time home buyer, been waiting to hear from Fifth Third Bank since the end of March 31st 2015. That was when my bid and my bank loan was approved on the property. Waiting for the sellers bank (Fifth Third) to approve. Had verbal confirmation and nothing more was heard. Still waiting... I want my first home and this is perfect for my future.

I applied for a refinance loan with Fifth Third in February, in June I was denied. Charged $459 for the application. Been with bank over 30 years. Called a few times and went into office to find out what was taking so long. Called two managers and emailed. Not one response. Just denial letter five months later. Going to take my money to another bank. Going to check with attorney general's office for advice.

Let me start by saying we were forewarned about how inept Rob ** was as a loan officer at Fifth Third Bank. There was already a pre-approval and thought maybe it was just one person's bad experience. Wrong! I am not going into great detail, but he fails to communicate with you period! If you have questions or concerns and call him he is never available. He doesn't return your calls. He apologizes for his failures, but doesn't worry about correcting them in a timely manner. Document errors galore!!! He communicates occasionally by email. We finally closed, but only after we threatened to contact his manager.

I went to Fifth Third Bank branch at Sharonville Financial Center, 11792 Lebanon Road, Sharonville, OH 45241 to close my bank account. I asked what the closing fee would be and that my bank account be closed. The manager of the branch came over. His name is Paul **. He started questioning me about why I want to close my account. I mentioned that I want to have less bank accounts. He then went to ask why I had opened the account if I was going to close it. He said that initially I wanted it to have it because it was close to work. He asked if my location has changed. I replied saying "No" and that I still want to close my account.

I am very disappointed with a bank that you do business with turn you down on a loan when you have an account with them with monthly income. How can I keep on doing business with a company like? I will be closing all my accounts with them soon. I will be letting all my not bank with Fifth Third Bank.

Just got off the phone with customer service. A little background... I make good money every month and never have had a monthly service charge. I went in Fifth Third about a month ago and opened up a checking account for my wife so that I could transfer money to her if she needed it since we have a 14-week old and she only works part-time. (We didn't want to combine checking because I wanted to handle all of the bills so she didn't have to worry or worry about taking money out of the wrong account.)

In a nutshell my husband lost his job last year. We applied for a loan modification. We were told that job loss and unemployment denials were not significant hardships. We were then told to submit a bunch of paperwork which we did. They told us to either short sale or rent out our other residence. We did exactly what we were told and then they foreclosed on our house. We are now homeless living in a shelter with 3 kids while our other residence is renter occupied for 5 years. I am going to ask the VA to investigate them. I hope that no other veterans obtain home loans with them. Buyer beware. They will lie to you and leave you homeless.

I was given promises by two particular bankers in which the promises were lies. The first banker that opened my account that didn't explain the account the right way had quit shortly after because he didn't get a certain position that he wanted. The second banker had stated that all was good to go multiple times for this promise then must have lied to the manager or maybe the manager lied to cover. The Itasca Fifth Third bank manager which is new to his job was unwilling to help in any way. I had to go above his head to corporate with my situation and due to what the manager stated as to the lies I am SOL. I NOT RECOMMEND THE BRANCH ON FIFTH THIRD BANK TO ANYONE. The $200 promise is a scam and it seems they pick and choose who is worthy. STAY AS FAR AWAY AS POSSIBLE.

I have been an excellent customer with stellar payment history for my auto loan since 2010. Never missing a payment. This month I needed to pay late so called and notified them that I would pay 5 days late and would include the late fee of $15. The customer service rep (obviously in Mexico and had no command of the English language) told me that was OK and she would note my account.

I deposited a check for 1,200.00 to the Fifth Third Mobile Banking app on Sunday, June 28th. After about three days, I noticed that my deposit was showing up in my daily balance, but not my available balance. So I went to my branch and met with the manager. The manager called the mobile app department, and found out there was a hold on my account that wouldn't be lifted until July 7th, and I was moving from Indiana to California on July 5th! The hold was placed because of past over-draws on my account, even though currently my account was in good standing. What really made me mad was that, if I had deposited the check the old-fashioned way through the bank teller, instead of using the "convenient" mobile app, I wouldn't of had any problem. But I was not aware that I would've encountered a problem in the FIRST PLACE!!!

We got a new car loan through the dealership on an impulse and should have gone to one our banks instead. Throughout the years of paying on the loan, we were constantly harassed about our payment. My husband would mail the check a week before the due date, is it sitting on someone's desk? When my husband had a stroke and I took over his bills, I would mail the payment in before the "grace period" we had; due to how my bills and his bills fell each month. Well, the calls became daily and more harassing. It got to the point that I needed to become mean and tell them since we were never late with the payment, maybe they should just suck it up. They have the worst customer service, I will never use this bank again. I have learned my lesson, never impulse buy - always use your bank to obtain loans. I really don't think this bank will last much longer... they seem to be so unprofessional.

Fifth Third deposited my paycheck on Friday at 4pm. On Saturday I check my balance to find that the check didn't get posted. I went in to find out the problem and they said their Fraud Prevention department put it on hold. They could not explain why other than Fraud Prevention did it. The only option to clear this up is to call. They only work M-F 9-5. No help on the weekends. Now I have rent coming and two bills on my debit card automatically being withdrawn and their only answer for me is to wait until Monday. THIS IS MY MONEY. As soon as it gets cleared up I am switching banks and telling everyone to avoid them. Use a national chain like PNC or Chase. A real bank. Terrible service for a customer who has been with them for 8 years. Zero communication and no service after Friday.

I am a POA on a few accounts with a family member, who is elderly and no longer able to manage her check book alone. She has several accounts at 5/3. Sometimes her bills outweigh her limited income checks, so we would take a cash advance on the credit lines tied to her checking accounts (overdraft protection) instead of letting an overdraft occur. We always make payments on those credit lines on time. Recently, we tried to take an advance with the mobile banking app and were unable to. She still has plenty of credit available, but it seems that this bank extends credit but then decides not to let her use it when she wants to.

The worst service ever! They are not emphatic with their customers. They transfer you to three different departments until you get to the right one. Not only will you be transferred but you will be on hold for over 25-40 mins at a time. When I told the rep I've been placed on hold for so long her reply was, "well since you called on a Friday every is trying to make a payment, what DID you expect!" It's just a joke how they run this bank/company! The specialist manager ** was sneaky, lied. I had to ask multiple times what is the balance, is it paid in full. She made it seem that the amount I agreed to pay for is the full amount. I proceeded to question her (which was like talking to a broken record or brick wall) and she then confirmed no I was still going to pay the higher amount but it would be placed on my next month's bill with disclosing that to me!

Manipulating late fees. 3 months this year -- that is 50% of my payments mailed -- have incurred late fees. These payments continue not to clear for up to 2 weeks after mailing dates.

I have been a customer of 5/3 for 13-14 years. It started out ok when they weren't well known in my area. Over the last few years it's been horrible. The accounts themselves have gone downhill. The customer service is out of control bad. The people on the phone are rude and inconsiderate. They are not helpful and act very smug. I called about an account feature I was not made aware of and they told me that I am made aware on their website. I have not spent time going through their site with a fine tooth comb. I'm not sure about other people but I'm tired of them acting like it's ok to screw the little people.

So I had a bad experience with BofA regarding overdraft charges a while back, but FT is just as bad. I was told this bank turns on the protection and then allows you to go over even if you have no money in the account... Ripoff! A friend referred me to an attorney who might be suing them.