Fifth Third Bank

I paid off my loan in full as soon as I received my statement. One week later, I received a notification by mail that they had received my money but would not apply it to my loan until I called them, and it would continue to accrue interest until the matter was finalized. First of all, why would I send them $10,000 if not to have it applied to my loan? Secondly, it's impossible to reach customer service. I've spent 45 minutes on hold and been transferred around. I am still on hold at this time.

This is the worst bank to deal with, their employees provide you with false information on their days/hours open, what you can accomplish during the phone call, what you are able to do, etc. The online website is a complete and total joke - they make it impossible to sign up, waste hours of your time, charge fees, and are unwilling to help. They are illiterate, unhelpful, and rude.

Online banking is simply impossible. I wish there was someone in charge to help me. The helpline is simply unhelpful. "I am sorry but it's generated by the system. There is nothing we can do about it if the automated systems finds suspicious activities". The most common transactions in the US or outside, consulting your account online from outside of the country or a purchase outside of the country with their International card triggers a block on the account. Even when you use a trusted device. It's only through a lengthy and painful process that you can get your online rights to be reinstated. I have to go through this sometimes multiple times per week! I used to rave about Fifth Third until this security madness started in October of 2022. Could not be more critical of a bank service.

I had no choice. My mortgage was sold to 5/3 Bank. Both the transition and subsequent dealings with 5/3 have been awkward at best, dysfunctional at worst. From the initial payment, to setting up automatic payments to early payoffs to loan satisfaction documents every process was awkward, obtuse, and slow. I have had many mortgages over the years and they all were eventually sold on one or more times. I have never experienced any issues in the process - until 5/3 bank. So if you have a choice, just say no.

I opened a checking and savings account with a local Fifth Third Bank in Naples Florida. I did not activate the ATM card, made one large deposit and then did not touch the account for months. Fraudsters somehow started charging a "never activated atm card" over 10 transactions of just under $50 each. Fifth Third took months to PARTIALLY refund the fraud. They are refusing to refund the final $97. This has been a terrible experience with a financial institution that DOES NOT PROTECT THEIR CUSTOMER. This fraud was SO CLEARLY obvious I am still baffled as to how a huge bank did not flag these transactions. DO NOT BANK with 5th 3rd if you value your time and money.

Back in June of 2022 me and my wife got hacked. I am 77 years old, a Vet and cancer survivor. We have been dealing with this situation since and every time we get turned down for our money being returned. We have given them paperwork after paperwork from Webroot, Social security, IRS, etc and still refuse to give us back my wife's money. There were two Zelle payments made from our account that we never and a repeat never authorized. Other money that was taken and used for Amazon and many overdrafts when we mailed out bills and they bounced were returned. All they keep saying is denied. Do not bank with this company because they don't care about their customers. Their security is a joke. Keep your funds and go elsewhere to a bank that cares.

Had A cc with them and apparently through online with the last 4 of my ss, my last name and dob anyone can retrieve my username and reset my password. All that info has been leaked in data breaches. Someone hacked in and sent a balance transfer. I got an alert and called right away. After 45 min on hold the rep said she didn't see any transaction. I said look at the limit and available credit. Then she said, "Ok lets close the acct and send you a new card." I told them but it seems they are getting in through online. I’ve had this card sitting in a drawer at home for a year. She she said they couldn't close the online access.

We called and made payments every month with a representative. Paid up every month. We call to pay for Feb and there is a 155 late fee for Jan. Management could not explain where it came from and were very rude. Terrible service. Awful company.

For the second time, 5th 3rd Bank placed an extended hold on a check I deposited into my checking. First time it happened the told me there was an 8 business hold on the check because the person that wrote the check account had extensive fraudulent behaviors - - lots of bounced check. The person who wrote me the check was a former Assistant State Attorney and active member of the bar association. When I contacted the gentleman who wrote me the check he said the check cleared his account two day after I deposited it. It told 5 weeks for the check to clear. The check was for $600.

I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me a notice during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit.