Fifth Third Bank Reviews

I don’t know how a bank is allowed to operate without customer service!! It is impossible to reach a live person!! I got 2 emails, one at 2:26 am and another one at 2:35 saying that if I had not closed my Zelle, I should contact. It’s impossible to contact Fifth Third Bank after hours. How does a bank operate like that. I will close account first thing Monday morning.

Opened an account to have a bank that is closeby (I travel for work) and deposited a large amount of funds to it via check from my previous bank. This caused my account to have a "security lockdown" and now I can't access any aspect of the account. Amazingly, the check that was a "security concern" was still deposited and now all the money I transferred is inaccessible. My previous bank has no idea why it was flagged and I have to wait two months for the account to close, which supposedly a money order will arrive in the mail at some point after that. Fifth Third has asked me for bank statements from my previous bank and after reviewing them, they have maintained the security lockdown on my account and on my money. I regret ever making an account with these people.

Lousy bank. But, try it for yourself and enjoy the wasted time, the "can't keep their word" crap, the rolling eyes, the pass the buck attitude, the gossiping they do while you sit there, them telling others your personal business...like where you're money came from, leaving you sitting while they go "who knows" where, and you'll find out just how 5/3 really doesn't care about your TIME, their behaviors, or their mistakes. It's all about "greed, baby" to those close or whatever they call themselves. I prefer smiling, respectful, and helpful bankers. 5/3 doesn't know what that means. But, go see for yourself. I am done with them and this.

Sneaky charges and refusal to reverse them. 13 minutes (including minutes of advertisements you have to sit through) on help line to get to a representative that has to take 2 minutes on hold to respond to literally any question to have.

The overdraft fees are ridiculous. I had an account and was sent a check from my son’s fatal crash via FedEx. I showed them all the paperwork and they still made me wait to call and verify. Even after that they said it’d be 3-5 days. Again I was an account holder. I had to go to Amscot and pay $750 for them to cash it and give me cash which I brought back to deposit because Christmas was a week away and as a grieving mom I wasn’t working so I had no time to wait. I closed the account and wouldn’t recommend to anyone.

I trusted them them to do the bill pay service and pay my car payment to another bank. The check never arrived after almost 2 weeks. Which wasn’t necessarily the issue, the real issue arose when I called Fifth Third's 1-800 number after being told by bank branch representatives that is what I needed to do. So I sat on hold 20 minutes, I spoke with a representative and explained the entire situation. He assured me that since it was the bank that promised to pay my bill that the fee would be waived.

Opened account with guaranteed terms through a certain date. In the first month, they changed my account to lower rate, though the higher rate was initially guaranteed in writing through a certain date. I asked the branch for statement in writing that they would honor the terms I signed up for, and they declined. Called me instead and left panicky message with no information at all. They are not rushing to insure my confidence. Do not trust them at this point.

I bought a car in July 2026, financed through Fifth Third per recommendation from the dealer. When I went online to set up automatic payments on the loan, and entered my account number and SSN, I got a message saying something went wrong so I should call Customer Service, which I did. First, Joseph told me that because it was Saturday, I would have to call back on Monday, which I did (everyone I spoke to (Joseph, Joy, Juan & Jamie) had a very heavy Indian accent and was very difficult to understand). After waiting for 13 minutes to connect with someone, I got Joy, who took my information and told me she would have to transfer me.

Extremely poor customer service. They are not trained professionals. Agents appear to hate their jobs,. They always act like they are ready to fight. Had to deal with their agents at least 6 times in 4 years they are all the same. Do not choose them willfully, you will regret it. How could they have a 1.3 star rating on this site from over 1400 people. That is a lot of people having the same frustrating experience. Who is the head of this bank? They should be fired because this bank does not learn. They are consistently terrible.

I received an unauthorized charge on my debit card which I've never charged anything since having the card over 20 yrs. I only use is for ATM withdrawal. Which that should have been a red flag. I cancelled the debit card 10 minutes after receiving the alert of the charge. Charge was pending in my account, so I called to cancel card immediately and was told to call another number to dispute. No luck!! Have been trying 2 days being told having technical difficulties and try again. They claim "We're always keeping an eye out for suspicious activity on your accounts". It didn't happen with mine. After banking with them for so many years you would think that they would have caught the charge immediately and denied it- since I've never charged anything on it myself. Don't feel safe any longer keeping my money at Fifth Third. Time to change and everyone else beware.

We have had multiple accounts at this bank since 1983. There have been multiple name changes and mergers ( American National, Old Kent etc ) as well as closures of the branch offices near our home. Staff turnover seems immense. Their representative did not show even though we waited 3 days for the appointment. The WIFI in this branch office 30 minutes from our home did not work, so now we can only access our accounts online from home or do cash transactions by ATM.

Worst banking experience ever at the Boot Ranch Location in Palm Harbor. The branch manager should not have a job dealing with customers. She was the rudest, most condescending person you could have in that position. She talked down to us, continuously interrupted, wouldn't answer questions and eventually we left because her behavior was so unacceptable. We went in to roll over some CDs and have some checks cashed. She told my handicap mother that she could only help with the CDs and for cashing the checks. My mother would have walk up to the counter to cash the checks. Didn't care about her using a cane or it being an inconvenience to jump into another line after doing the CDs.

Utterly abysmal between locking my card pumping gas, and dropping the ball every chance they get, the worst thing you can do is walk into a fifth third bank. They suck. Nothing really to it. You have terrible customer service, you have terrible account management, you have terrible automated lazy security. Let's not forget being in the home base state of Ohio and having to wait over a week to receive a replacement card. WITH NO TEMPORARY CARD AVAILABLE AS AN OPTION. WHAT???? Most recently after receiving probably 15 zelle payments. The one time I need the money for something desperately I am now waiting 3 business days. Just horrible. As soon as I am able to I am dropping them and never looking back, might be tomorrow at this point, couldn't pay me to use this bank.

If I could, I would give them a -Star. I was unable to open the account online. The system forces you to use a smartphone with no way to override and use a laptop or other device. The phone numbers provided - 800-972-3030 & 866-671-5353 - don't work!! They do NOT allow non-customer access to their system. When you call and choose an option, you get a constant, fast busy signal unless you are already a customer. The bank TEASES you with a sign up bonus of $300. However, it is physically impossible to claim that bonus unless you use a smartphone. Using a smartphone may sound like an easy fix. However, I DO NOT WANT to use a smartphone. I DON'T do my banking on a device I carry in my pocket! Nor, should I be required to. I wish I had read the reviews earlier. I would have saved a LOT of time and aggravation!

I’ve been a “private banking” customer of this bank since 1982. I discovered that unauthorized $7/month charges were being applied to my checking account for “ID Alert.” I did not sign up for it. I had to spend two hours on the phone trying to explain this while getting passed around to the same departments with no one having authority to address, the banks unilateral unauthorized debits of my money. The bank advised that I somehow had signed up for it, which is false. The bank refused to refund $28 in a 45 year banking relationship. I think I will be finding a new bank as they clearly do not value my time or my patronage. I admit my bias, but this is true institutional stupidity on the bank’s part.

I would never recommend Fifth Third bank for anything. I recently sold my house and paid off the mortgage. I waited over 20 days for my escrow balance check. Kept calling they said be patient. After day 20 I call and they said they would stop payment and re issue another check so I have to wait another 20 or so days to get a check. I said can you send it overnight there comment no it is regular mail. Is there any other option than mailing it NO. Asked to speak to his supervisor and he said they are not going to give you a better answer. Lousy service. I would never ever use them again. How is that fair?? They have my checking account information because I paid mortgage online every month. But no cannot do it that way. Only option mail.

In-bank customer support is more than adequate in the branch I use, but attempt to get a CSR, after bank hours, on the telephone is unreasonably slow to answer the call, if you can get past their automated system. Typically the answers are inadequate to resolve the problem. The 5/3 computer banking website is poorly designed, difficult to navigate through, particularly on the credit card section and recently has been nearly impossible to even access online banking. I opened the account because a branch was close to my residence, but that convenience has been outweighed by the poor quality I experience. Closed my business accounts with 5/3 Bank last year, looks like 2026 will end my banking relations with them on my personal side too.

I helped my spouse open a account with 5/3 Bank who has a learning disability and we found out about a fraudulent charge. We went to the branch downtown Tampa on May 28th and again on May 29th. Since the lady who opened the account was at lunch we had to see a lady by the name of Zapparah **. When we went in she told me that I couldn't be in there with my spouse that I had to wait in the lobby. Then also the other male manager, his name might be Migale. This was not professional situation that they made me and my spouse feel. This is not the only review that I will be doing, taking this to corporate headquarters in Cincinnati Ohio which is 5th 3rd Bancorp and to the office of the president of fifth third bank executive customer relations. They should not treat customers in that manner and should lose their job.

5/3 bank customer service continues to get even worse. They screwed up a checking account I have had for 20 years. Customer service in Philippines' cannot answer any questions, cannot speak intelligent English. Then screwed up my credit card as well. I cancelled everything I had with them. Do not ever open an account. I was with them for 25 years. No more.

⭐️ 1/5. I scheduled an apartment viewing and had an extremely unprofessional experience from start to finish. The team was not on time, failed to communicate any updates or delays, and ultimately never showed up — meaning I never even got to view the apartment. My time was completely wasted. If this is how they treat potential tenants before you even sign a lease, I would think twice before renting here. I would not recommend this property to anyone.

This is the worst bank I have ever dealt with. They allow people not on your account to take out money. When you try to stop it because of their negligence they want to charge you for not doing their job.

This is absolutely worst mortgage company I ever saw. Their systems work poorly. Customer success is absolutely awful. It already took me at least 12 calls, each of them 30 minutes to resolve the issue that they basically submitted my money to the wrong place, and now stalking me regarding my mortgage, but still the issue was not resolved. They're completely irresponsible. They don't reply to any of the emails. Each and every employee tells completely different story. I just would like to warn everyone who is planning to open any account with them. Don't do that.

Don't bank with them! I opened a checking account with them and they sent me a debit card. I never used the debit card. Not at a store, gas station, ATM or anywhere else. Nothing online. Next thing I know someone made a fraudulent charge on that card which leads me to question the security of the bank itself because I never put that card out there anywhere. The charge was for an adult porn site and fyi I'm a 70 year old grandma who definitely does not subscribe to porn sites! They deducted the funds from my account and even though they said the charge was "pending", (so I'm assuming they could have canceled the charge) it's now 7 business days later and I still have not received the bank's resolution determining that it wasn't my charge or the return of my money.

The Fifth Third fraud department so called "supervisors" are the most arrogant and rude people and tarnishes the image of Fifth Third Bank. Quite different from the branch managers who are friendly and helpful. The fraud department treats branch managers with the same rudeness that customers are given. A little over a month ago, I was scammed when I made a Walmart purchase on Facebook. I immediately reported the incident to the Fraud Department. They immediately locked my account and I had no access to MY MONEY. I talked to a Fraud Department supervisor, his name maybe Dick (he certainly acted like one), this arrogant and rude person has no business being in the position that he holds.

Talking on the phone with Rainbow today was so awesome. She was very kind and super helpful, asked me about my day and my week. I didn't feel like she was a robot or didn't want to be at her job; if anything, the opposite! She was very warm. Wish everyone could get to talk to someone like Rainbow on the phone. I also always struggle with having to use my government name and speaking it out loud when on the phone with banking and phone companies. It feels invasive and not private. Rainbow, however, was super polite and understanding and used the name I asked her to. I know it can be hard to remember to do so when you're following a script, but she went out of her way to try, and it means a lot to me. Thanks, Rainbow!

If I could give 0 stars I would. Received a text notification Zelle stating that a zelle payment had been sent via my phone number and that I would need to enroll into zelle.... I've had 53rd and zelle registered for nearly 10 years. I go into the 53rd app... sure enough my phone number is missing. My payment was also missing.... I call the 53rd online banking. Sure enough they cant fix the issue. They told me it would take 30days for my phone number to be registered into the system.... how is that possible if I've had the same phone number for 12 years. 53rd you've lost a 10 year client!

Rating: ⭐️ "Terrible Rating: ⭐️. "Terrible experience with Fifth Third Bank on May 10th. My card was declined at three different stores despite having a good balance. I spent over an hour trying to get through to customer service, getting put on hold multiple times for 7–10 minutes, only to have the call dropped or get no answer. Finally spoke to someone who put me on hold again, only to be ignored. How is this bank considered 'best'? Extremely frustrated and switching banks.

This is the worst bank I have ever had the displeasure of encountering, and I am a former Regions user so you can imagine how bad this bank actually is. I had four accounts with this bank - Checkings, Savings, Mortgage, and Credit Card. I don't know where to begin - maybe with them taking over 3 months to process a hardship mortgage application during which they sent out a foreclosure notice because absolutely none of their departments communicate with each other. Then there's their credit card dept, another department with ZERO outgoing communications. A request for a refund was made due to an error on their behalf and I was told the refund would be processed in 3 days. I called after 3 days to check the status and was then told it would be 3-5 days. 5 days pass by and I call again, this time I was informed that the request was denied. No communication, nothing.

The website and online banking is very problematic. Very, very difficult to do business with them.

No one has the power or authority to release funds at the branch level without the permission of legal that can't be contacted in a timely manner and when they respond their notes don't seem to be accessible or shared with other branches. I have been in four branches starting last week in two different states. Last conversation with branch on cut road in Louisville is they have to get in touch of district manager. But they're busy usually. As an Arizona resident every day this takes is another 1,000 in cancelled flights and hotels. Nice people. Poor systems. Exact same circumstances at 5 other banks 1 day service this bank TBD WG.

Visited a branch in Winter Garden to open a MM account at 510pm Friday 04/24, branch closed at 6pm. Once inside the employee asked to come back next day since it is today too late for them to open a account. The lady suggested me to be be early at 9am since they will be open from 9 to 12. Returned next morning at 9am and waited until they opened at 901aM. When walk in the banker welcome me and my wife and immediately mentioned that she is the only banker and she already is booked all morning with appointments.

On April 22nd of 2026, my wife and I visited this Branch and met Samuel ** and Mrs. Karina **. What a great experience my wife and I had meeting with these two outstanding professionals!!! First of all, when we walked in we were greeted by Sam and we were welcomed with the question if we wanted something to drink, it was like walking into a Starbucks store, but with a friendlier atmosphere!! This branch made us feel welcome, We could feel the positive energy coming from both professionals, they were knowledgeable, friendly and great professionals who helped us open an account.

Very kindness support to Zelle problems. Ms. ** who is financial center manager is so warmful support.

Their latest trick. All of a sudden 53 decided to put a 7-day hold on my tenants’ rent check. These are not new tenants and there has never been a problem with checks to me not clearing. When I called to question why, customer service was totally ineffective. Said communication from tenants’ bank said there was a “high likelihood of check being returned.” Tenant sent me a screenshot of their balance, which was approx 10x the amount of their rent check. Nevertheless 53 rep said nothing could be done to remove the hold. Supposedly I was supposed to receive a written explanation for the hold in my documents folder. Nothing appeared in that folder until the hold had already been in place for two days.

I had a lot of disturbing behavior from these bank employees. One teller I'd never met calling up all friendly like we were friends wanting to see how I'm doing and demanding I come down to the bank to meet her. I reported this odd behavior to management and they claimed they called customers at least once every 6 months. One day I found money missing from account. I called down there and told them if my money wasn't put back immediately I was headed to the police station to report the specific teller for robbery. The money was put back, there is so much more. I felt it was best to close this account.

YOU LITERALLY CAN NOT TALK TO A LIVE REPRESENTATIVE UNLESS YOU HAVE AN ACCOUNT NUMBER. They have locked me out of my account online and the only way to access it is to have an account number. Well I DON'T HAVE ONE. IT'S A CAR LOAN. Then to sit through their automated system only to be hung up on or not even talk to a live person is absurd. I will be closing my account the moment I can.

Absolutely horrible bank. They use every possible way to screw you with every fee and tactic they can use. Despite having GAP insurance on an auto loan and the GAP insurance company and the Auto insurance company paying them thousands and thousands of dollars, somehow, they conveniently, for them, do not count all of that money towards paying the loan. Therefore, they charged late fees and harass you. Never mind that the car is totaled, insurance paid the vast majority of the loan, service contract paid hundreds more, GAP insurance paid hundreds and requested the loan be backdated. Nope, Fifth Third will screw you to make that last dollar.

I would never do business with Fifth Third Bank. My elderly mother has a loan with Fifth Third Bank and the days and hours spent, more like wasted, on the phone with customer service simply trying to update her phone number on her loan was a complete nightmare. We do not live near any branch locations and calling in to customer service was so frustrating over many many hours and many, many days on the phone with customer service, and at times getting disconnect after being put on hold only to have to call back and start the process all over again, that it resorted in me Googling a random branch simply to try another approach at getting our concern address. Absolutely disgusted with the frustration that communicating with Fifth Third Bank has caused.

I have been a Fifth Third customer for 35 years, the first complaint is I was scammed out of $1,000 and Fifth Third has not tried to help me retrieve the money back. Fifth Third keeps on finding loopholes so I'll not get my money back. Second of all, I changed all of my checking and saving debit cards checks. Then when I went to the ATM to use my ATM card my debit card, it comes up on the screen that they cannot find my account, that my account and the card are not joined together.

I’m not near any branch so I have to do all my banking electronically. Tried to get a 15 day payoff on a vehicle loan and they wouldn’t do it except by mail. Spent hours on the phone and chat trying to resolve this so my new bank could issue a check for payoff to no success. They make everything extremely difficult for customers so they can get extra days of interest. Also make sure you get the correct address for payoff. They don’t publish that anywhere and if you use the address on the website it is incorrect. Horrible service and company.