Fifth Third Bank Reviews

Talking on the phone with Rainbow today was so awesome. She was very kind and super helpful, asked me about my day and my week. I didn't feel like she was a robot or didn't want to be at her job; if anything, the opposite! She was very warm. Wish everyone could get to talk to someone like Rainbow on the phone. I also always struggle with having to use my government name and speaking it out loud when on the phone with banking and phone companies. It feels invasive and not private. Rainbow, however, was super polite and understanding and used the name I asked her to. I know it can be hard to remember to do so when you're following a script, but she went out of her way to try, and it means a lot to me. Thanks, Rainbow!

On April 22nd of 2026, my wife and I visited this Branch and met Samuel ** and Mrs. Karina **. What a great experience my wife and I had meeting with these two outstanding professionals!!! First of all, when we walked in we were greeted by Sam and we were welcomed with the question if we wanted something to drink, it was like walking into a Starbucks store, but with a friendlier atmosphere!! This branch made us feel welcome, We could feel the positive energy coming from both professionals, they were knowledgeable, friendly and great professionals who helped us open an account.

Very kindness support to Zelle problems. Ms. ** who is financial center manager is so warmful support.

We have had multiple accounts at this bank since 1983. There have been multiple name changes and mergers ( American National, Old Kent etc ) as well as closures of the branch offices near our home. Staff turnover seems immense. Their representative did not show even though we waited 3 days for the appointment. The WIFI in this branch office 30 minutes from our home did not work, so now we can only access our accounts online from home or do cash transactions by ATM.

Worst banking experience ever at the Boot Ranch Location in Palm Harbor. The branch manager should not have a job dealing with customers. She was the rudest, most condescending person you could have in that position. She talked down to us, continuously interrupted, wouldn't answer questions and eventually we left because her behavior was so unacceptable. We went in to roll over some CDs and have some checks cashed. She told my handicap mother that she could only help with the CDs and for cashing the checks. My mother would have walk up to the counter to cash the checks. Didn't care about her using a cane or it being an inconvenience to jump into another line after doing the CDs.

Utterly abysmal between locking my card pumping gas, and dropping the ball every chance they get, the worst thing you can do is walk into a fifth third bank. They suck. Nothing really to it. You have terrible customer service, you have terrible account management, you have terrible automated lazy security. Let's not forget being in the home base state of Ohio and having to wait over a week to receive a replacement card. WITH NO TEMPORARY CARD AVAILABLE AS AN OPTION. WHAT???? Most recently after receiving probably 15 zelle payments. The one time I need the money for something desperately I am now waiting 3 business days. Just horrible. As soon as I am able to I am dropping them and never looking back, might be tomorrow at this point, couldn't pay me to use this bank.

If I could, I would give them a -Star. I was unable to open the account online. The system forces you to use a smartphone with no way to override and use a laptop or other device. The phone numbers provided - 800-972-3030 & 866-671-5353 - don't work!! They do NOT allow non-customer access to their system. When you call and choose an option, you get a constant, fast busy signal unless you are already a customer. The bank TEASES you with a sign up bonus of $300. However, it is physically impossible to claim that bonus unless you use a smartphone. Using a smartphone may sound like an easy fix. However, I DO NOT WANT to use a smartphone. I DON'T do my banking on a device I carry in my pocket! Nor, should I be required to. I wish I had read the reviews earlier. I would have saved a LOT of time and aggravation!

I’ve been a “private banking” customer of this bank since 1982. I discovered that unauthorized $7/month charges were being applied to my checking account for “ID Alert.” I did not sign up for it. I had to spend two hours on the phone trying to explain this while getting passed around to the same departments with no one having authority to address, the banks unilateral unauthorized debits of my money. The bank advised that I somehow had signed up for it, which is false. The bank refused to refund $28 in a 45 year banking relationship. I think I will be finding a new bank as they clearly do not value my time or my patronage. I admit my bias, but this is true institutional stupidity on the bank’s part.

I would never recommend Fifth Third bank for anything. I recently sold my house and paid off the mortgage. I waited over 20 days for my escrow balance check. Kept calling they said be patient. After day 20 I call and they said they would stop payment and re issue another check so I have to wait another 20 or so days to get a check. I said can you send it overnight there comment no it is regular mail. Is there any other option than mailing it NO. Asked to speak to his supervisor and he said they are not going to give you a better answer. Lousy service. I would never ever use them again. How is that fair?? They have my checking account information because I paid mortgage online every month. But no cannot do it that way. Only option mail.

In-bank customer support is more than adequate in the branch I use, but attempt to get a CSR, after bank hours, on the telephone is unreasonably slow to answer the call, if you can get past their automated system. Typically the answers are inadequate to resolve the problem. The 5/3 computer banking website is poorly designed, difficult to navigate through, particularly on the credit card section and recently has been nearly impossible to even access online banking. I opened the account because a branch was close to my residence, but that convenience has been outweighed by the poor quality I experience. Closed my business accounts with 5/3 Bank last year, looks like 2026 will end my banking relations with them on my personal side too.