Consumer Complaints and Reviews
I would never imagined to have run into a problem such as mine until now. Have been with Fifth Third Bank for almost 5 years now and have never been late on any payments. As a matter of fact, we pay a little extra each month so it ends up being a 13th pmt for the year. I had made a payment in June 2016 via billpay and it was short $15.**. Received a notice from them that it was "past due". Called in and rep was not able to resolve so I talked to a supe. He figured a solution that he would shift the extra payments I've been making to make up the difference. It would be backdated to the June pmt and all would be fine. Two months later, I received a notice that the account is past due for 2 pmts. Now mind you, the mortgage payment goes out like clockwork via billpay. AND I have never been late on any of my credit accts since establishing it when I was in college over 25 yrs ago!
Called in and finally got a supe and she assured me it would be resolved to my satisfaction. Weeks go by but no word. Called in and left messages. Finally talked to her and she says since there is no record of the call I had made. They would not honor what they promised to do and let my account show 2 mths late!! Talked to her manager and he kept going in circles. Didn't care about my stellar payment history or believed me when I told him that HIS supervisor would take care of it when I originally called in back in June. Now I am left to dispute this inaccurate reporting on my credit and finding out that it's dinged me almost 100 points! DO NOT DO BUSINESS WITH THIS BANK!! TRUST THESE REVIEWS.
I have never in my life walk into a bank and the tellers be so rude and make you feel so unimportant. Today I walk into a fifth third bank in Charleston WV and it was terrible. The tellers makes you feel like you're on their time. I thought maybe it was just the bank in Detroit, so I couldn't wait to get back home. Then I found out it's just fifth third, period... They make you go through double doors that lock you in which I feel is unnecessary. It's those miserable employees people. They know that is robbie fifth third. I have been to every fifth third in the Charleston WV area and they are all the same - you're on their time. I ** hate Fifth Third. Can't wait to go to another bank Can't leave yet but soon... Thank God I will never have to see those rude ** people again...
I transferred money from my GoFundMe acct to help pay for transportation and moving expenses. As I am a single, disabled mom of an autistic disabled 19 yr old... The money $329 (as it was $360 but GoFundMe charges to pull $$) transferred to my checking acct and as soon as it did Fifth Third Bank pulled it to pay my Easy Access Acct as they said it showed as a "direct deposit" and there is nothing we can do. I DIDN'T KNOW IT WOULD SHOW AS DIRECT DEPOSIT! They didn't care!!!
In 2012, my mother had a stroke. After a very difficult year with her in rehab and needing constant care, we found a wonderful place for her to live. She went to Sedgebrook in Lincolnshire, IL. Within Sedgebrook was a branch for Fifth Third bank. Because she could no longer drive, we thought that opening up an account for her there would make her life easier. Because she was having trouble writing anything (she also developed Parkinson's), I told her I would help her with her banking. I drove her to the larger branch in Lincolnshire and we set up a joint checking account so that I could help her write checks if need be.
She received a debit card that was also a credit card (she did not want the credit card, but they sent her one anyway). While I thought that was odd, she seemed ok with it and we never thought anything of it. A few months after that, I received a Fifth Third credit card in my name. I did not want another credit card, so I shredded it.
On January 3rd of this year, Mom passed away. As you can imagine, I had many calls to make to cancel credit cards, shut down bills etc. My husband and I chose to keep her checking account open for several months, as we knew she had some automatic charges and we didn't want to close it until we were sure that everything was paid. In April, I called the Lincolnshire branch of Fifth Third and told them that I thought we should close the account, as there hadn't been any new charges for a long time. They said they would close the checking account, but that I had to call a center on the east coast to close her credit card out. It took me eight calls to get in touch with the person that was evidently the only one I could talk to. When we finally talked, he said it would be closed (I had to fax a death certificate to him).
A few weeks later, I received a credit card bill with my name on it (not my mother's at all) with late fees and interest. I called the local branch and asked them to explain what this was for, as I had never opened a charge card and had never charged anything. They told me that there had been a charge that had come in from Blue Cross Blue Shield that had created an overdraft of $47 and that they had charged the money to Mom's account. I called Blue Cross, who apologized for their error immediately and sent a refund for their charge.
Then I called the bank again; I spoke to the manager there, who apologized profusely and said that it was just a matter of poor timing, that they had charged overdraft fees to Mom's credit card because her checking account was closed. Since he was the man who opened the account for us in the first place, and who I went to see when Mom passed away, I was surprised that they had done this. However, I was too exhausted to battle it because he told me if I just brought over a check for $47, he would make sure everything was handled and finalized with all accounts closed. So, I took time off work and drove a check over.
Here's where it gets worse. A few weeks later, I get a credit card statement again, but this time with my name on it and late fees and penalties. I call Fifth Third bank and speak with an agent who apologized profusely and promised that he would reverse everything and we would never see another charge again. He said they sometimes have issues with their systems not understanding what needs to happen. He also confirmed that there hadn't been any purchases on that card since my Mom passed, so it was clear they were charging interest and fees on other interest and fees with no actual purchases. I believed it was finally over.
The next month, I get another statement with new fees on it, again to my name. I call again. An hour later, the woman I spoke to said, "Oh I see the issue, the first agent didn't correct this properly." She tells me she feels bad, that I should never have to go through all this and to be patient, that it's all fixed. Skeptical, I hang up with hope that the ordeal is over.
Next month, SAME THING! More fees and interest. I call again, this time I can't control myself. I started crying in frustration because it keeps happening. This time it's a young man who I ask how in the hell this happened anyway, since I never filled out a credit card application, I never activated an account and I never charged a thing. He told me he could see that was true and that it shouldn't have happened. I asked him if they had a habit at Fifth Third of just opening accounts for people. He said "Absolutely not." I then said "How did this happen." He said he didn't know but it was clearly a mistake and he would fix it.
GUESS WHAT??? I just got another statement with a charge of $1. I called, spoke with an agent who transferred me to another agent who said I needed to write a letter. So I do. Today, I'm looking at their response that said that they had Conclusive evidence that I conducted the transaction. What transaction? For $1? On a card I don't even have and HAVE NEVER USED???
They go on to say that "Unfortunately, based on this information, we are unable to approve your claim, and no adjustment will be made to your credit card account. Payment will be due in accordance with the provisions of the cardholder agreement." In other words, they will once again continue this insanity and charge fees and finance charges on a card I NEVER OPENED and have NEVER USED and have been promised FOUR TIMES that they would close it. I feel like I'm going crazy. My credit score is an 835. I have never experienced anything like this. They are going to impact my credit and I can't seem to do anything about it. Please, please help me. I've never felt so helpless. All because I wanted to help my Mom when she couldn't do anything for herself.
It appears that 1) they opened a charge card in my name without my permission; 2) charged fees and interest to that card that would have been my Mom's; 3) they've admitted EVERY time that all charges were a mistake; 4) I started this process in April and just got another statement. They will not close the account; and 4) they keep trying to get me to pay fees that they keep saying, when I call, that are a mistake and they promise each time to reverse.
Yesterday morning I happily walked into a Fifth Third Bank branch and paid in cash the payoff amount for my auto loan initiated in 2011. After 5 years of on-time and complete payments, I was excited to have the vehicle paid off and have my title electronically released so I could go to the DMV to print my title. I had two interested buyers looking to purchase the vehicle that afternoon.
I now understand that Fifth Third will not electronically release my title for a minimum of 10 business days. After discussions with the highest ranking position I could speak to on the customer support lines, and receiving timeline indications ranging from "this afternoon" to "at least 15 days" from different people along the chain of command, the supervisor indicated that this timeline of 10 days is in place to allow for processing time of the final payment. My final payment was made in cash, at Fifth Third Bank, with a receipt in hand and a printscreen of my account balance as $0. The supervisor then indicated that she could contact the collateral department to "expedite the process" but that this would be email communication only and could take several days to confirm whether not expedition was possible (negating any expedition potential).
I cannot believe that there is no internal communication capabilities that can produce faster results than 1-3 business days for response. I also cannot believe that there are no alternatives to this 10 day policy for payment processing, especially when paying off in cash. I have never experienced this kind of delay with any other bank. Due to the delay, both buyers are no longer interested because I can not produce a title.
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I've had a car loan through this bank for nearly six years. I am nearing the final payment and it occurred to me that I've never, not once received a statement, not even an annual one. I called requesting a statement and was told they don't do that. So if someone were using a car for business there is no statement to claim the deduction. When I used my own amortization schedule, the interest rate I was quoted by the dealership does not match the payment amount they came up with. Are fees added to my loan without my knowledge? I'd have no idea since they were so uncooperative. I finally insisted they send me a statement and all I got was a payoff amount! Never in my life have I seen a more unprofessional finance company! My next car purchase will be financed elsewhere no matter how low their interest since I can't trust them. Don't deal with this pitiful bank!
I opened some business accounts and personal accounts with 5/3 in early 2015. To sum things up, 5/3 makes my negative experiences with my previous bank, (JPM Chase), seem like a picnic. Looking forward, this bank will hopefully face a worse wrath than Wells Fargo... (perhaps actual indictment?) In a nutshell, 5/3 seems to have raised the bar on the ways and the extents to which they can financially rape their patrons. In the short time I have been with 5/3, I have had a personal credit card account opened, without my knowledge or permission, incurred so many "overdraft fees on top of overdraft fees," that those I tell, think would be impossible. Nope, they got away with this, and more.
Additionally, I have been lied to and disrespected by numerous 5/3 representatives when I tried to gain resolution to any of the aforementioned problems. Seems like 5/3 is going to keep raping its customers until, or unless they get a major, million-dollar-smack from a consumer affairs advocacy, class action attorneys, the senate banking committee, and of course, Wall Street. Of course, prison time for the primary orchestrating Bank$tas of 5/3 would be great. Peace. :-)
I frequently would do cash deposits at the ATM since it was convenient for me. One day the machine shut down in the middle of my transaction. After about 10 min of waiting I went into the branch and they told me there was nothing they could do but if I call the dispute number they would see that the machine was over and put the deposit in my account. They credit my account that day and then a month later took the money back. I called. They told me that the machine wasn't off. I asked them if it would have given it to the person who came after me and they told me it was impossible. They could see me on camera doing a transaction, I know they could see in their system that I chose deposit.
After arguing with the Rep for 15 min (he basically called me a liar, that I could have just said I did a deposit) I asked for a supervisor who told me to reach out to the branch manager because they get daily ATM reports to see if he had something different than what they had. Well he did find that his report showed that the machine was off $40 instead of the $60 I deposited, which at this point I was willing to let the $20 go. Well, it's been almost two weeks and they received the branch manager documentation and they still haven't put the money in my account and every-time I call they have an attitude and tell me they have up to 14 days to resolve the matter.
I called to dispute fraud charges onto my account. It took 53rd 2 months to complete the fraud case. Meanwhile they advised me that a provisional credit will be given on the account during the investigation and that no need to make a payment will be required. After the 2 months they send me a late payment noticed for the same 2 months and reported me to the credit bureau, I have never been later in my life since I was 18 yrs old and on top of this they have charged me interest for the same 2 months that the investigation was going. It's been the worst banking experience in my life. Now I know why the name of the bank is made out of numbers due to the fact that this is how this bank operates. It all about taking advantage of the client and increasing the revenue, not taking in consideration the client needs etc...
This bank is money hungry. Don't waste your time trying to do busy with them! They will take a $3 charge and turn it into $50 instantly. They only give you 3 reverse charges. Saying it makes it fair. No! It does not. It makes them more rich! This company is a shame! Whoever owns this company should lose everything they are entitled to.
As I have been having issues with my computer, I chose to call the bank to make an "over the phone payment". After having given the representative all of my pertinent information (social, banking, etc) the phone went dead. I did not receive a call back from the original representative (Amanda). I called the bank back and spoke with Montez, who was nice enough; yet highly limited in his ability to assist me. The experience wasn't criminal, just highly incompetent by an organization in the "money lending" business. I would not use this bank again for any financial dealings based on this experience.
Fifth Third Bank kept calling at my home, when I pick up the phone automated recording will ask me to call a 800 number to discuss my account. So I called the bank. Apparently the check I had mailed about 10 days ago had not been posted to the account yet so I was late. The Customer Service woman was very rude and demeaning. Rather than trying to figure out if they received the check and not yet posted or what is going on she kept telling me that my account was late and her tone of voice implying that I was lying about mailing the payment. That is not how one treats a customer. I have auto loan with Fifth Third and once I'm done making my payment I hope I never have to deal with these people again. I will never do any other business with this bank and will not recommend these people to anyone. Very rude and demeaning to customer - this is not a good customer service.
I have an auto loan with Fifth Third. I missed a payment back due to switching from one place of employment to another that resulted in a pay gap. I called auto loss mitigation to get this resolved. Their office hours conflicted with my work hours so I requested we correspond via email, or if they called that they leave a message as to who was calling. Fifth Third was not leaving a message when they called until I requested that they do so. Even after I requested they correspond via email because of our conflicting hours and time zone differences they still did not do so, nor did they explain/state that they couldn't. After submitting the necessary forms and NOT hearing back from them I assumed everything was settled... until today, 8 months later when I receive a letter talking about a "serious delinquent" account.
I called the number on the form (collections) in which I spoke to a rude representative that repeatedly said "I can't help you". I asked about notes on the account, in which she responded "there aren't any". So to me, none of the discussion I had with whoever in January was documented, so of course no one responded to my emails. I called collections back and spoke with another representative who told me there were notes on the account, but none where I request contact via email...even though I was looking at the email I sent to the address given back in January. So here we are, an account that is now mysteriously 2 months past due, 8 months of late fees charged, little to no communication other than an automated call that may or may not leave a message and a "we can't help you" response. Why am I irritated with the calls?
Back up to when I first got the loan. Payment is set to automatically pay out of the 15th of every month, due date is the 25th. From the beginning I was getting calls around the 20th-25th of every month. When I called the number back (originally wondering who it was because no message was left), it was Fifth Third Bank saying my car payment was late. For about 4 months I would go round and round with them on the phone how the due date is the 25th and my bank sends payment out automatically on the 15th so it can't possibly be late, let alone be late when they are calling me BEFORE the due date. I was told they were taking "processing time" into account. Interesting thing about that, I received a message from my bank when the payment has been received by Fifth Third Bank, which is 2-3 business days after it is sent out, so about the 17th-18th of each month, so again, BEFORE the due date.
I stopped answering or returning the phone calls because of this, yet the phone calls continued every month. Fast forward to the first mentioned communication issues. I believe Fifth Third Bank to be a fraudulent company that is only interested in figuring out how to make more money through fees from their customers, whether a deposit account or a loan account. This is why the lack of communication to customers and internally. They are incredibly incompetent and rude.
So here's the story... I had some charges on my account in question, they were from some subscription that I had already cancelled, I called the bank and reported that these charges need to be reverted and checked into... they said they will revert the charges and also look into investigations as to why this subscription was not cancelled on their side, they reverted the charges, this was a few months ago. I saw the money show up in my account, it was about one hundred to two hundred dollars' worth of charges, so again, they got the money back to my account, but now as of September 10, 2016 @ 1:10 am, I go to deposit my work check into my account using their "take a photo" of the back and front of my work check.
When I log into my bank account from my mobile phone, I see these transfer charges, like 5 of them, for the amount of what the charges I had them look into previously, I'm looking at my phone like HUGH!!! So immediately, my mind says, "I wonder why they didn't give me a call, shoot me a text, or an email to let me know what was going on with my account." This bank is FRAUD works!!! DON'T BANK WITH FIFTH - THIRD. They just do what they want to your accounts just because you've put your hard earned money in their bank... If you bank with them now, empty your account, shut the account down and take your money elsewhere, you have options on who you bank with people!!!
Rip off. They overdraft me $75 for overdrafting 16. Really? Please don't sign up for 5/3. They will steal from you if you don't use the card.
This all started in January 2016. We had a substantial amount of money in this bogus bank full of liars and criminals. I'm not joking. We tried to get it out of this bogus bank to put in a bank in another state we were moving to. They said they had to hold the funds for a month to verify the money's origin. Now mind you the money has been in this bogus bank for 15 years. Now they have to verify the origin? Well after a month they still wouldn't release it. They kept telling us it was wired to us. We kept going to the bank and never a wire. This was going on for an extra month now. LIARS. They would constantly come up with lie after lie about why it wasn't released. We hired a lawyer. Now this is going on for six months with us having a lawyer. Constant lying about everything to the judge and stalling on releasing the money.
In that amount of time they were issued 6 contempt of court and we're now getting fines of one hundred thousand dollars a day and still wouldn't release the money. The judge was with us the whole way. 6 1/2 months into it the judge ordered them on a Friday to have the three VPs from the bank that were causing all this ** to be present at that Friday's hearing to face jail time if the money wasn't released before court started. Well they were there and nothing got done yet so they all went to lunch and we're to settle the matter after lunch. Well guess what. The three VPs never showed up after lunch. The bogus bank's lying lawyers said they all had to leave town for some reason. You can't make this cap up lol. The judge put out a bodily attachment on the three of them thru the sheriff's office for them to appear the following Monday to face charges and jail time.
Well over the weekend this bogus bank somehow got to the judge and come that Monday the judge dropped the 100 thousand dollar a day fines on this bogus bank and said the 3 VPs wouldn't be facing any punishment because they were all professionals. We got a hold of a detective agency and the judge was found of wrongdoing and was told to step down. Now a new judge has taken over and this bogus bank still wouldn't release our funds until 2 months later. 8 months of absolutely no money because of these liars and criminals.
Last year this bogus bank lost an 85 million dollar lawsuit to someone else for doing the exact same thing to us. We are suing for more. This bogus bank full of liars and criminals has also been convicted of mortgage fraud and out of a scale of 1 to 10. 10 being the highest was given a 1 by the bank is commission. If you have a substantial amount of money in this bank and have funds elsewhere you could live off of for a while we challenge you to try and empty your account from this bogus bank. They won't let you. But if you can put up with their bull for 7 to 8 months you will be a hell of a lot richer. We challenge you. See what happens. We can't believe this bogus bank is allowed to operate. Good luck. Keep us posted if you take the challenge.
I had an auto loan with them and injured my back and was out of work for 10 weeks. I tried to offer small payments but they stated that they wanted the entire balance due or they would repossess my car. So even though I was working and offering payments and would have the money in less than a week they repossessed my car anyway. Also their online system is impossible to deal with. I don't think this company will be in business for very long.
At the beginning of July I received a phone call from the bank that I had not paid my mortgage. I told them that I had never been late and why are they calling me. They starting harassing me. "When are you going to make your payment? It was due at the first of the month." Skip to my payment that I have been making and they have been accepting. I guess I pissed someone off because the next thing I know I received a phone call on August 3 saying I was 13 dollars short and they were reporting me to the Credit Bureau. They held my payment and did not call me until after the payment was over thirty days. What type of bank is this? Are they going under and desperate for money? I called and spoke to Jessica and the Manager Michelle - ** and I'm convince this bank must only hire rude people.
This bank must get some sick joy out of their messed up, ever-changing excuses for charging multiple overdraft fees. The rules should be cut and dry, but they are not. The "bank" uses their mysterious discretion for everything, and after you wait for 30 min-1 hour to speak to someone, they can never help you. They never know anything. All that they can say is that everything is up to "the bank".
I had my home financed through 5/3 Bank for several years. I refinanced with them at the end of last year. I have a fixed interest rate. I have my taxes and home insurance in escrow. When I refinanced, they added home mortgage insurance, which I did not have on the previous loan because of the equity I have in the home. They said the law had changed and I would have to pay it. Four months ago, they raised my payment $60.00 per month. They said my escrow was miscalculated. I caught that up and they added late charges because they did not know how to apply my payment. A month later they went up another $100.00 per month and when I make the payment they raised before, they don't know how to apply since I don't send the extra they keep charging me. There are enough complaints here to have this company looked into. By the way, their slogan is THANK YOURSELF LATER!!!
We initially refinanced our home with Wells Fargo, then they in turn sold the mortgage to Fifth Third Bank. Like most mortgages, there is a 15 day grace period. If our pay comes on the second and we pay then, we get harassing and threatening calls from them daily. JUST so we are clear, WE HAVE NEVER been late, and nowhere near the 15th day, but they treat us like dead beats, our credit is in the high 750's and yet we are treated like we are bums, God help you if you do not make that payment on time. Terrible customer service as well, DO NOT USE THIS BANK PERIOD.
Their customer service is horrible & apparently Fifth Third does not care. Every rep is demeaning, disrespectful, lacks knowledge & talks over the customer. Most requests to speak with a supervisor are denied with the excuse there is nobody else here you can talk to right now. The few times our request to speak with a supervisor was granted sadly they were even more demeaning, more disrespectful & just as uneducated. We have had our mortgage with Fifth Third over 3 years & have never been late with a payment. We are currently shopping for & will pay to find a new mortgage company solely because we literally cannot get anyone to 'look up' from the script they're reading, view our file & see Fifth Third alone has turned a very insignificant issue into an ongoing nightmare.
It started at the beginning of 2016 & was apparently handled. May 2016 a similar issue arose & after literally dozens of phone calls to Fifth Third & them stating our money is 'in limbo' or money 'has not been credited to account because an incorrect amount was submitted' by equity accelerator our bimonthly mtg company it cannot be posted to our account. We have asked Fifth Third to contact our bimonthly mtg company or we could all do a conference call but Fifth Third has refused stating due to laws they will not speak with them yet all the letters we receive from Fifth Third with Fifth Third letterhead only have one phone number which is equity accelerator our bimonthly mtg company's phone number.
Fifth Third has hit our credit, we've been charged at least one late fee & have overpaid our payment several times over the phone which is a $15 charge each time just to avoid them hitting our credit again. This ongoing ridiculous issue is still not handled on Fifth Third's end & They will hit our credit again August 2016. Remember we have NEVER missed a payment & all payments have been accounted for. We will be commenting on every public media site possible.
We recently deposited a rather large sum of money from my account to my wife's due to closing on a home. It has been withdrawn from my account but 5/3 does not show the deposit over 9 days later. They also cannot give me any useful info. Chase is way better.
In the process of selling our home, the buyers are using Fifth Third for their mortgage. As a seller, I never thought I needed to take into consideration the buyers' lender. The appraisal ordered by Fifth Third came back below the offered price. After reviewing the appraisal, we pointed out blatant errors (including a home comparison not in the same city limits and failure to use an in-contract comparison in our neighborhood for the exact same model home, same square footage, built in the same year). Fifth Third would not allow us to have another appraisal at our own cost, which is an industry-acceptable practice. We even offered to have them select the Appraiser Company and we would pay for it. When we asked for a copy of their policies that state they never accept a second appraisal or a list of the conditions in which they do allow it, they will not/can not provide it.
After coming to terms with the buyers, Fifth Third then informs us the closing date is delayed by at least a week. Depending on this delay it will affect payments we have on the home we are selling, additional utilities costs, and is delaying payment we can make on upgrades to our new home as it is waiting on the funds from the sale of our old home. Our only recourse is to pull the contract on the home we are selling and look for other buyers or I have to continue to be subjected to the unprofessional behaviors of Fifth Third. If you are selling your home, I would be wary of accepting offers from anyone who is getting their mortgage from Fifth Third. When I sell in the future, this will be an automatic disqualifier for anyone who provides an offer on the home.
Had several accts with this location (Huntersville NC Branch) and did a lot of business with them. Had another acct at another bank. Which I had plan to move all accts to Fifth Third. However they made a mistake and charged me $74. They did refund half back to me. But I had to pay the other half. Spoke with a rep at the location and she said nothing I can do except pay it. Contacted Home Office with full details and information to contact me. Never heard from them.
So I went in to close all my accts including a Fifth Third credit card that I just opened because they would not leave me alone about opening the acct. But that's another story. When I went in this time, I spoke with a different rep. Her response was "maybe this is not the bank for you." My jaw dropped. After many years of banking there, she tells me that. Where is the customer service. Lastly, the ATM machine is always broke. So I decided to return back to my old bank. They are refreshing after the ordeal at 5/3.
I open a Fifth Third checking and saving account in 4-6-16 and the promotion stated if I make 3 online payments and have my automatic check deposits they will deposit 200.00 into my account. After 3 months well I paid all must of my bills with the bank card online. Also my check are deposit into the account the promotion came through my employment. But I was told I did not make the online payments. I pay my AT&T phone, internet and cable my insurance and purchases all online with my bank card. So why are they not giving me the 200.00 dollars? This is wrong. Very unhappy about this.
Went into the location for a card cancellation. Days later find out the card was not cancel - had to go out of my way to re-cancel and was rushed off the phone by women representative. Also I requested them to not tell an associate I don't prefer to work with them any more. They stated "they will not and he will not know. A new person will help you." To find out that they were gossiping to the guy about that I did not like working with him. So I have been lied to, wasted time, and rushed off the phone, does not seem this location has much care or disregard for the customers. Very dissatisfied.
I am writing this letter to you to let you know of the horrible experience received at Fifth Third Bank on 1250 N Green River Rd Evansville, IN 47715. On 7/6/2016 I drove up in the drive thru to deposit and withdraw cash with my daughter and grandson. This was my daughter's pay check and accounts. I gave check signed with her bank card along with her ID. This process we go thru every two weeks. My daughter has had account with Fifth Third Bank since she was in middle school. She is now 20 and has account now also for her son at this bank. We have never been asked to complete a deposit ticket before. This is something that has always been done for her and she has only had to sign if she received money back. On the 5th Teller ** was the recipient of my daughter's business.
I asked that she please deposit check in checking account and give back 65.00 with 20.00 of this 65.00 to be in ones. (I also wanted to let you know that only one other car was in the drive thru at this time and another teller was taking care of them.) She said "I will need you to complete a deposit ticket." I told her that we have never had to do this before and asked that she complete it. She then waved it at me and said "this is an official document and you must complete." I told her that we have always had this completed by the bank in the drive thru and we did not have account numbers with us. She then stated "so then you are telling me that you want me to complete this." I said "yes please." I was very upset at this point since I know this teller was just giving me a hard time. We waited a little over five minutes while she took check and cards to another computer or somewhere we could not see her.
I then rang the teller button and asked "what is taking so long. Is there a problem." The ** then showed up at the window and said "it is taking me this long because I have to look up your account info and complete this deposit slip since you refused to complete." She then asked me what I wanted her to do. I said "do your job and deposit the check and give us the cash requested. With the information that was provided to you this should not take this long. You are not busy with drive thru clients at this time." At this point I was hopping mad and told her to give me the damn check and her bank cards. I also should not have but I called her a ** since she was taking her time just because she was asked to complete deposit ticket.
I will tell you that some of my frustration was her attitude towards us and having us in the drive thru for 10 minutes to deposit a check that was a little over 200.00 dollars with a small cashback request is ridiculous especially since she was clearly showing us that she was not happy with our requests and was going to make us wait because of it. My daughter had already signed the slip for her at her request. I left the drive thru and came into the bank to talk with the bank manager regarding my situation. When I walked in I was asked by ** "would you like to talk to the bank manager" and I did not even answer her when she said "I guess that is a no". The bank manager then walked up and said "are you the one that was just in the drive thru and was cursing. I see you are very upset. I would like to help you. Can we go to my office and talk."
She stated "I am going to have to ask you to leave this bank. I am the manager and I have the right to do this." I told her I was not leaving without depositing the check. She then pushed the check back to me and said "leave now." I told her I was not leaving until I have closed all 4 of my accounts and I would not be returning to Fifth Third at all. She then asked me to go to her office. I refused at first because I was trying to calm down. I then went to her office. She started to pull up the account information and once she had it up and saw how much money I was withdrawing she said "I can go ahead and cash this check as a onetime courtesy." That made me even more upset. I know I had to leave this bank before I really blew my top. When ** did this she made me feel like I was not worth her time, but when she saw I was worth more than a 200.00 check she was willing to help. This was too little too late.
I also let her know that she did not even ask why I was so upset but I told her that her teller was very rude and purposely had us wait for 10 mins because she did not want to assist with a deposit slip. She then said "ok." I told her to give me the check and cards and to go to Hell. I left this bank and went down the street to the next Fifth Third bank and received the treatment that we were used to and the courtesy of completing the deposit slip and only having to sign it for cash requested back. This took less than two minutes. The teller also gave my grandson a sucker and I grandson said "thank you" and she said "you are so welcome. Come back and see us again." She thanked us for our business and asked if she could do anything else to assist. I told her no and she said "have a good evening and thank you for using Fifth Third."
This is the service I was used to getting. I will now tell you my daughter's situation and why we really appreciated the courtesy of completing the deposit slip. In May of 2015 my daughter was diagnosed with Primary Progressive Multiple Sclerosis. This has affected her eyes the most in the last few months. She can no longer drive and has a great deal of difficulty seeing small print. I should not have to share this information to receive courtesy that I know your bank had always provided before ** and ** showed me that my service is based on the amount of money you have at this branch.
This has put such a bad taste in my mouth about Fifth Third that I will be closing and moving my 4 accounts to another bank. I hope that you use this story to improve on the customer service as I have filed this complaint with Consumer Affairs and it looks as if you have many customers that have received poor customer service. I also just called Fifth Third Customer Service and I was told that Fifth Third does not have customer complaint line or e-mail address. I could give to her over phone and she would pass to supervisor. I asked for corporate phone number and she "we do not give this info out." WOW.
My husband had a car loan with Fifth Third Bank in Cincinnati, OH and paying the car loan diligently. We had two more years on the loan when he passed away suddenly. As his wife, I continued to pay the loan in the same manner and was a week early. I got a call from First Third and how they knew he passed is beyond my understand. They were demanding, cruel, cold and heartless! There were no condolences. They told me that according to the contract only my husband is allowed to pay monthly and I am either to pay the entire amount now, or go get another loan at "another bank." According to probate laws of Connecticut, where we live, they were not supposed to call the family of the person who took out the loan, but the estate, so they were calling us illegally. Our probate lawyer advised us to continue to pay the loan as we have been doing.
A few days after my second payment was sent, I get a letter from Fifth Third Bank telling me that as of my next payment they are adding $1.38 interest since the loan is not in my name, from now on, and again demanded that I pay the entire loan, otherwise I should be grateful they are letting me pay monthly with the extra interest and they are doing it as a courtesy.
Since my husband's death was sudden, it was also traumatic. Besides my grief, I am dealing with the stress of getting my financial affairs in order and the treatment of Fifth World Bank has exacerbated an already tumultuous time. Nothing this Company did was appropriate for the circumstances! They never once addressed the tragedy we are going through. They offered NO alternatives or explanations but all they wanted was for us to pay the full amount!!! The treatment we received was less like that of a bank, but more like that of a loan shark. Beware!
I had the misfortune of my mortgage being sold to Fifth Third Bank. Their customer service department is atrocious. People can't wait to get you off the phone, they don't care if they have solved your problem. I was unable to register an online account without being locked out of their system. Their automated system that answers your call doesn't recognize numbers you press so you are stuck in a loop of computer operator messages. I tried to refinance my mortgage with them at one point and there was zero follow through from the agent. It was so bad the manager took over the refi process and apologized for the former agent's mishandling. I can't wait until I can refinance with another lender and get far away from this bank.
Fifth Third Bank Company Profile
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- Fifth Third Bank