Fifth Third Bank Reviews

Talking on the phone with Rainbow today was so awesome. She was very kind and super helpful, asked me about my day and my week. I didn't feel like she was a robot or didn't want to be at her job; if anything, the opposite! She was very warm. Wish everyone could get to talk to someone like Rainbow on the phone. I also always struggle with having to use my government name and speaking it out loud when on the phone with banking and phone companies. It feels invasive and not private. Rainbow, however, was super polite and understanding and used the name I asked her to. I know it can be hard to remember to do so when you're following a script, but she went out of her way to try, and it means a lot to me. Thanks, Rainbow!

On April 22nd of 2026, my wife and I visited this Branch and met Samuel ** and Mrs. Karina **. What a great experience my wife and I had meeting with these two outstanding professionals!!! First of all, when we walked in we were greeted by Sam and we were welcomed with the question if we wanted something to drink, it was like walking into a Starbucks store, but with a friendlier atmosphere!! This branch made us feel welcome, We could feel the positive energy coming from both professionals, they were knowledgeable, friendly and great professionals who helped us open an account.

Very kindness support to Zelle problems. Ms. ** who is financial center manager is so warmful support.

I helped my spouse open a account with 5/3 Bank who has a learning disability and we found out about a fraudulent charge. We went to the branch downtown Tampa on May 28th and again on May 29th. Since the lady who opened the account was at lunch we had to see a lady by the name of Zapparah **. When we went in she told me that I couldn't be in there with my spouse that I had to wait in the lobby. Then also the other male manager, his name might be Migale. This was not professional situation that they made me and my spouse feel. This is not the only review that I will be doing, taking this to corporate headquarters in Cincinnati Ohio which is 5th 3rd Bancorp and to the office of the president of fifth third bank executive customer relations. They should not treat customers in that manner and should lose their job.

5/3 bank customer service continues to get even worse. They screwed up a checking account I have had for 20 years. Customer service in Philippines' cannot answer any questions, cannot speak intelligent English. Then screwed up my credit card as well. I cancelled everything I had with them. Do not ever open an account. I was with them for 25 years. No more.

⭐️ 1/5. I scheduled an apartment viewing and had an extremely unprofessional experience from start to finish. The team was not on time, failed to communicate any updates or delays, and ultimately never showed up — meaning I never even got to view the apartment. My time was completely wasted. If this is how they treat potential tenants before you even sign a lease, I would think twice before renting here. I would not recommend this property to anyone.

This is the worst bank I have ever dealt with. They allow people not on your account to take out money. When you try to stop it because of their negligence they want to charge you for not doing their job.

This is absolutely worst mortgage company I ever saw. Their systems work poorly. Customer success is absolutely awful. It already took me at least 12 calls, each of them 30 minutes to resolve the issue that they basically submitted my money to the wrong place, and now stalking me regarding my mortgage, but still the issue was not resolved. They're completely irresponsible. They don't reply to any of the emails. Each and every employee tells completely different story. I just would like to warn everyone who is planning to open any account with them. Don't do that.

Don't bank with them! I opened a checking account with them and they sent me a debit card. I never used the debit card. Not at a store, gas station, ATM or anywhere else. Nothing online. Next thing I know someone made a fraudulent charge on that card which leads me to question the security of the bank itself because I never put that card out there anywhere. The charge was for an adult porn site and fyi I'm a 70 year old grandma who definitely does not subscribe to porn sites! They deducted the funds from my account and even though they said the charge was "pending", (so I'm assuming they could have canceled the charge) it's now 7 business days later and I still have not received the bank's resolution determining that it wasn't my charge or the return of my money.

The Fifth Third fraud department so called "supervisors" are the most arrogant and rude people and tarnishes the image of Fifth Third Bank. Quite different from the branch managers who are friendly and helpful. The fraud department treats branch managers with the same rudeness that customers are given. A little over a month ago, I was scammed when I made a Walmart purchase on Facebook. I immediately reported the incident to the Fraud Department. They immediately locked my account and I had no access to MY MONEY. I talked to a Fraud Department supervisor, his name maybe Dick (he certainly acted like one), this arrogant and rude person has no business being in the position that he holds.