Fifth Third Bank Reviews

If I could give 0 stars, I would. We have contacted the finance department 10 times about a check that was sent to settle a loan from the warranty company. Cannot get anyone to help us. Next stop will be an attorney at this point. No customer service. It shouldn't be this hard to put this car accident behind us. Buyer beware!!!

This bank has no statements available online - You have to request them to mail them to you - Strike 1 - Then when I asked for some schedule of how my extra payments were affecting the loan duration I was told they don’t provide that information - Transparency like that is why people lose trust in many financial institutions - I will be talking to my own bank to refinance the car loan because I have no clue at all if I’m getting ripped off or not since they refuse to provide all the information -

Just started with them. Already pissed me off enough to leave a review. Making it unnecessarily difficult to stop them from abusing my information. Literally they can't even do the bare minimum.

If you want a helpful bank, this is not the one, run away.

Took my 401k from Ameriprise, which I just changed to and now looks like over $7,000 in investments fees were taken. I had no idea. We just switched. I don't like their bill pay site. I am glad the old Comerica employees are there, but someone actually told me I wasn't their only customer over the phone. I have been waiting for a Medalion stamp for weeks now. It's still not registered to their branch. Had an out-of-town wedding after the Holiday weekend and it was a pain. I didn't want to overpay a payment a wait for a credit. Terrible our bill pay was frozen. Thinking of leaving.

Updated on 09/24/2026: Now Fifth Third Bank don't want to answer the phone when I call them about the money that they owe me which is about $3,000 because they're holding my disability checks and don't want to give them to me under Direct Express. Me have my money too which is about $3,000. But nobody can answer the phone and you can't get a hold of anybody if you call customer service. It's a shame they got to take other people's money and hold it and don't want to give it to that person. What's wrong with the federal government. I want my money. What's wrong with the government and needs Banks and playing with people's lives. They need to be held accountable for their actions.

I've been with 5-3 for more than 30 years, and I've had it with these people. They won't allow me access to my credit card account online, so I'm stuck receiving and paying the bill by mail. The CS rep (somewhere overseas) says that they assigned a PIN to my account (without telling me what it is) and it can only be reset if I visit a branch office -- in Ohio. They are very shrewd with their tactics. For a while, everything goes smoothly, but then the shenanigans start. On more than one occasion, they have inexplicably delayed processing my payment until AFTER the due date and then hit my account with late fees and interest charges that exceed the actual balance due.

Stay away from Fifth Third Bank. They are fraudulent, dishonest, incompetent. Fifth Third Bank is Unworthy of your business.

We were Comerica customers. Recently Fifth Third bank converted Comerica locations to Fifth Third bank location and took control. The absolute worse, disorganized and incompetent merger ever. They took control on the 6th of Sept and on the 8th Fifth Third bank made a payment of $1697.54 on a Citi Bank credit card account which was not ours! It is now the 18th. Numbers phone calls and visits and still absolutely nothing. They are confused and unsure what to do. Promise after promise and nothing done. Customer service is absolutely useless. While in a local branch the loby was packed with people, all with complaints. Ridiculous. How can anyone trust people like this to care for your money. We will waste more time sitting is the bank waiting for another person to do nothing. Terrible customer service.

Got a flyer for 4.25% interest relationship money market acct with 25k deposit. Opened account and locked myself out. Attempted for 2 weeks to get back into my account. Was told to visit my local branch which isn’t local. Wouldn’t assist as I didn’t have full acct #. Was only sent last 4 digits in email from bank. Finally asked them to delete account with no money in it so I could reenter my info to start again. I get personal info safety but I’ve never worked so hard to deposit money. They could have had 2 accounts and obviously they want business. Would also be helpful to not have English as the second language as your customer representatives. I had to repeat 4.25% interest 4 times. I’m done.

Terrible customer service. Ran me around all day chasing phone numbers; phone hangups. Started at 9 AM and 10 hours later; problem still unresolved.

Sat. 9/12/26 at 9:30am, went into my bank branch, Acoma/Scottsdale Rd., as I was in the area. Before last week, it was awesome Comerica branch but got bought out by Fifth Third, which is the dumbest name ever even before my bad experience with them. I've gone in on Saturdays & called multiple times over months (to Comerica), to see if the Special Person who can open a free safe deposit box is there when I can be there. Welp, stopped in randomly again today - 2 scruffy guys at the front, one suited lady with hair bun, and no customers (a clue?). I ask if person who can OPEN a free safety deposit box for me, as longtime Comerica customer, is in today - Then Suit Lady asks, "Do you have $100K or more in accounts with us?" WTF?!!

Unfortunately there’s no option for zero star review. Please do not bank with 5/3 bank. They are unreliable, disrespectful liars, and will cancel your payments, flag your account even though you have money. Their behavior beyond my understanding. I wander if they withhold transactions for their own monetary gain.

Good experience, my issue was resolved in no time. Just cashier Hemant ** was so rude.

I'm being held hostage with my business and personal accounts. I can't Zelle. I can't transfer business money to Citi account business. I've never had a bank that's this incompetent

Been trying to get my mobile banking for over a week going as a Comerica customer. The QR code sent in the mail doesn't work. Used the step by step instructions that doesn't work. Called the number on the website for issue and end up with the commercial department which then puts you in a phone queue where no one ever answers. I just want to withdraw all of my money and be done. 5/3rd has NOT MADE MY LIFE A 5/3RD BETTER!!!!

5/3 has eaten Comerica, and in normal corporate idiocy, failed to prepare with available service representatives to take credit card payments. I've been on hold for 2 hours over the last 2 days, and yet to talk to someone. Registering a credit card online, (to make a payment), doesn't work properly, forcing me to call the same number ( Another hour of holding). Their hold music sucks. Their service sucks. If I am able to talk to someone to collect my rewards, I will spend those rewards, and cancel my card. They can suck it, because they don't care about their patrons time, or appreciate their business with a "call back" option. 5/3 is running an archaic system.

So far as a Comerica customer, I've discovered that Fifth Third is exceptional when it comes to overpromising and underdelivering. The transition has been an absolute disaster, apps and website links do not work and dedicated telephone number for assistance is unusable (automatically disconnects you). If this is any indication of the future, it might be an excellent stock to short.

I am Comerica customer forced to 5/3 due to merger/acquisition. This could be the worst planned conversion in the history of banking. Nothing has gone well from data conversion, preparation and communication, website visibility of account details, 60 minute hold time on day one of conversion (as if they didn't expect any issues with conversion). Who is leading this organization...?

I am so disappointed. They cannot handle the app that is set up. I have been locked out since the beginning. They never did set it up. They advised just use forgot and fill out form. Finally I decided to do it correct took the guy frustrated 1 hour and then it never ever worked. This is so wrong I am still looked out and did it with the tech guy again. It worked once. and lock me out again. You are the worst in the entire experience with responsible people who actually know what they are doing and have some English as first language without snob and just can't figure it out.

I don’t know how a bank is allowed to operate without customer service!! It is impossible to reach a live person!! I got 2 emails, one at 2:26 am and another one at 2:35 saying that if I had not closed my Zelle, I should contact. It’s impossible to contact Fifth Third Bank after hours. How does a bank operate like that. I will close account first thing Monday morning.

Opened an account to have a bank that is closeby (I travel for work) and deposited a large amount of funds to it via check from my previous bank. This caused my account to have a "security lockdown" and now I can't access any aspect of the account. Amazingly, the check that was a "security concern" was still deposited and now all the money I transferred is inaccessible. My previous bank has no idea why it was flagged and I have to wait two months for the account to close, which supposedly a money order will arrive in the mail at some point after that. Fifth Third has asked me for bank statements from my previous bank and after reviewing them, they have maintained the security lockdown on my account and on my money. I regret ever making an account with these people.

Lousy bank. But, try it for yourself and enjoy the wasted time, the "can't keep their word" crap, the rolling eyes, the pass the buck attitude, the gossiping they do while you sit there, them telling others your personal business...like where you're money came from, leaving you sitting while they go "who knows" where, and you'll find out just how 5/3 really doesn't care about your TIME, their behaviors, or their mistakes. It's all about "greed, baby" to those close or whatever they call themselves. I prefer smiling, respectful, and helpful bankers. 5/3 doesn't know what that means. But, go see for yourself. I am done with them and this.

Sneaky charges and refusal to reverse them. 13 minutes (including minutes of advertisements you have to sit through) on help line to get to a representative that has to take 2 minutes on hold to respond to literally any question to have.

The overdraft fees are ridiculous. I had an account and was sent a check from my son’s fatal crash via FedEx. I showed them all the paperwork and they still made me wait to call and verify. Even after that they said it’d be 3-5 days. Again I was an account holder. I had to go to Amscot and pay $750 for them to cash it and give me cash which I brought back to deposit because Christmas was a week away and as a grieving mom I wasn’t working so I had no time to wait. I closed the account and wouldn’t recommend to anyone.

I trusted them them to do the bill pay service and pay my car payment to another bank. The check never arrived after almost 2 weeks. Which wasn’t necessarily the issue, the real issue arose when I called Fifth Third's 1-800 number after being told by bank branch representatives that is what I needed to do. So I sat on hold 20 minutes, I spoke with a representative and explained the entire situation. He assured me that since it was the bank that promised to pay my bill that the fee would be waived.

Opened account with guaranteed terms through a certain date. In the first month, they changed my account to lower rate, though the higher rate was initially guaranteed in writing through a certain date. I asked the branch for statement in writing that they would honor the terms I signed up for, and they declined. Called me instead and left panicky message with no information at all. They are not rushing to insure my confidence. Do not trust them at this point.

I bought a car in July 2026, financed through Fifth Third per recommendation from the dealer. When I went online to set up automatic payments on the loan, and entered my account number and SSN, I got a message saying something went wrong so I should call Customer Service, which I did. First, Joseph told me that because it was Saturday, I would have to call back on Monday, which I did (everyone I spoke to (Joseph, Joy, Juan & Jamie) had a very heavy Indian accent and was very difficult to understand). After waiting for 13 minutes to connect with someone, I got Joy, who took my information and told me she would have to transfer me.

Extremely poor customer service. They are not trained professionals. Agents appear to hate their jobs,. They always act like they are ready to fight. Had to deal with their agents at least 6 times in 4 years they are all the same. Do not choose them willfully, you will regret it. How could they have a 1.3 star rating on this site from over 1400 people. That is a lot of people having the same frustrating experience. Who is the head of this bank? They should be fired because this bank does not learn. They are consistently terrible.

I received an unauthorized charge on my debit card which I've never charged anything since having the card over 20 yrs. I only use is for ATM withdrawal. Which that should have been a red flag. I cancelled the debit card 10 minutes after receiving the alert of the charge. Charge was pending in my account, so I called to cancel card immediately and was told to call another number to dispute. No luck!! Have been trying 2 days being told having technical difficulties and try again. They claim "We're always keeping an eye out for suspicious activity on your accounts". It didn't happen with mine. After banking with them for so many years you would think that they would have caught the charge immediately and denied it- since I've never charged anything on it myself. Don't feel safe any longer keeping my money at Fifth Third. Time to change and everyone else beware.

We have had multiple accounts at this bank since 1983. There have been multiple name changes and mergers ( American National, Old Kent etc ) as well as closures of the branch offices near our home. Staff turnover seems immense. Their representative did not show even though we waited 3 days for the appointment. The WIFI in this branch office 30 minutes from our home did not work, so now we can only access our accounts online from home or do cash transactions by ATM.

Worst banking experience ever at the Boot Ranch Location in Palm Harbor. The branch manager should not have a job dealing with customers. She was the rudest, most condescending person you could have in that position. She talked down to us, continuously interrupted, wouldn't answer questions and eventually we left because her behavior was so unacceptable. We went in to roll over some CDs and have some checks cashed. She told my handicap mother that she could only help with the CDs and for cashing the checks. My mother would have walk up to the counter to cash the checks. Didn't care about her using a cane or it being an inconvenience to jump into another line after doing the CDs.

Utterly abysmal between locking my card pumping gas, and dropping the ball every chance they get, the worst thing you can do is walk into a fifth third bank. They suck. Nothing really to it. You have terrible customer service, you have terrible account management, you have terrible automated lazy security. Let's not forget being in the home base state of Ohio and having to wait over a week to receive a replacement card. WITH NO TEMPORARY CARD AVAILABLE AS AN OPTION. WHAT???? Most recently after receiving probably 15 zelle payments. The one time I need the money for something desperately I am now waiting 3 business days. Just horrible. As soon as I am able to I am dropping them and never looking back, might be tomorrow at this point, couldn't pay me to use this bank.

If I could, I would give them a -Star. I was unable to open the account online. The system forces you to use a smartphone with no way to override and use a laptop or other device. The phone numbers provided - 800-972-3030 & 866-671-5353 - don't work!! They do NOT allow non-customer access to their system. When you call and choose an option, you get a constant, fast busy signal unless you are already a customer. The bank TEASES you with a sign up bonus of $300. However, it is physically impossible to claim that bonus unless you use a smartphone. Using a smartphone may sound like an easy fix. However, I DO NOT WANT to use a smartphone. I DON'T do my banking on a device I carry in my pocket! Nor, should I be required to. I wish I had read the reviews earlier. I would have saved a LOT of time and aggravation!

I’ve been a “private banking” customer of this bank since 1982. I discovered that unauthorized $7/month charges were being applied to my checking account for “ID Alert.” I did not sign up for it. I had to spend two hours on the phone trying to explain this while getting passed around to the same departments with no one having authority to address, the banks unilateral unauthorized debits of my money. The bank advised that I somehow had signed up for it, which is false. The bank refused to refund $28 in a 45 year banking relationship. I think I will be finding a new bank as they clearly do not value my time or my patronage. I admit my bias, but this is true institutional stupidity on the bank’s part.

I would never recommend Fifth Third bank for anything. I recently sold my house and paid off the mortgage. I waited over 20 days for my escrow balance check. Kept calling they said be patient. After day 20 I call and they said they would stop payment and re issue another check so I have to wait another 20 or so days to get a check. I said can you send it overnight there comment no it is regular mail. Is there any other option than mailing it NO. Asked to speak to his supervisor and he said they are not going to give you a better answer. Lousy service. I would never ever use them again. How is that fair?? They have my checking account information because I paid mortgage online every month. But no cannot do it that way. Only option mail.

In-bank customer support is more than adequate in the branch I use, but attempt to get a CSR, after bank hours, on the telephone is unreasonably slow to answer the call, if you can get past their automated system. Typically the answers are inadequate to resolve the problem. The 5/3 computer banking website is poorly designed, difficult to navigate through, particularly on the credit card section and recently has been nearly impossible to even access online banking. I opened the account because a branch was close to my residence, but that convenience has been outweighed by the poor quality I experience. Closed my business accounts with 5/3 Bank last year, looks like 2026 will end my banking relations with them on my personal side too.

I helped my spouse open a account with 5/3 Bank who has a learning disability and we found out about a fraudulent charge. We went to the branch downtown Tampa on May 28th and again on May 29th. Since the lady who opened the account was at lunch we had to see a lady by the name of Zapparah **. When we went in she told me that I couldn't be in there with my spouse that I had to wait in the lobby. Then also the other male manager, his name might be Migale. This was not professional situation that they made me and my spouse feel. This is not the only review that I will be doing, taking this to corporate headquarters in Cincinnati Ohio which is 5th 3rd Bancorp and to the office of the president of fifth third bank executive customer relations. They should not treat customers in that manner and should lose their job.

5/3 bank customer service continues to get even worse. They screwed up a checking account I have had for 20 years. Customer service in Philippines' cannot answer any questions, cannot speak intelligent English. Then screwed up my credit card as well. I cancelled everything I had with them. Do not ever open an account. I was with them for 25 years. No more.

⭐️ 1/5. I scheduled an apartment viewing and had an extremely unprofessional experience from start to finish. The team was not on time, failed to communicate any updates or delays, and ultimately never showed up — meaning I never even got to view the apartment. My time was completely wasted. If this is how they treat potential tenants before you even sign a lease, I would think twice before renting here. I would not recommend this property to anyone.