Fifth Third Bank Reviews

I have been on hold for over 2 hours! Now they are saying it will be another hour. Today is 11/17/2025! I have really tried to wait but they get paid if I am working! I can not sit on phone for 3 hours over missing payment!

We had an auto loan with Fifth Third Bank when we sent in payoff. It took them over a week to post it to the account. Then I called for a payoff letter and spoke to a supervisor Chris and he said the only way that they could send out a payoff letter is via postal mail 5 to 10 business days. This bank is so behind times they can’t even post the documents to your account so now we have to wait another 5 to 10 days to be able to buy another car because they want to see this car is paid off. We will not be using Fifth, Third Bank for another auto loan. We will refuse it and we advise you to do the same. They’re very hard to get a hold of very hard to get a hold of someone that speaks English and then when you get a hold of them, you cannot get anything done because they are so far behind times and the supervisor told me, "Well, that’s just the way it is."

I went to my local branch to deposit over 100,000 from a settlement with my prior employer. They froze the account from Saturday to Thursday and then accused me of fraud. The worst experience ever. Got suckered into the extra money they would give opening account. Don’t ever open an account!!

Terrible. I am a court appointed conservator and the individuals in their call center stink and are not trained to manage this. When I asked to be escalated, the call got disconnected after being introduced to the "manager" and being on the phone working to just get a replacement 1098 for over a half hour. The whole experience has been terrible. I did end up in the "Office of the President" two weeks ago and that was supposed to help resolve the matter but has not. Third call back to try and get got me to a US based customer service rep who understood and got me what I needed. That only took 1.5 HOURS on the phone. They do not allow Conservators online access to the individual accounts so I couldn't do that either. Not my first rodeo but this experience is among the worst.

Tried to get app/online fixed for over three months, just so I could pay on a loan. Was given many reasons why it didn’t work. The best was it needed a 24-48 hour cool off period??. I had to pay off the loan to get away from this bank. Getting a payoff amount very difficult also. Too many other good Bank options to waste time with this one. WORST CUSTOMER SERVICE!!!

If I could give them a “0” I would. I am 72 years old and have never ever dealt with such an inept financial institution in my life. The CSRs do not do what they say they will do. Every month one gets locked out of the account and has to spend hours jumping through security hoops to get that resolved.

The employee has a great customer service and they need a raise and bonuses and a great attitude and a nice eye contact and a great respectful manner and was no fighting in the bank and they put smile on my face

I deposited a check yesterday 10/8/25 from my worker's company claim, when I was making the deposit, I asked the teller when will it clear, she said it will be cleared tomorrow. It only takes 24 hours, so I check my online and it say the check has processed, so I proceed to make a purchase for my basement windows at Lowe's over the phone, and he having problems with my card, so he says I can come in to the store and complete the order, I go to Lowes to complete the order, they pull my information up, I go to pay using my bank card, it's declining, this is after I get a text from the bank earlier when he was trying to run it, say it fraudulent department and want to know if it was me making the purchase, I tell them it was me.

Was pumped when I signed on months ago for 'replacing' my CU membership, as they'd gone downhill. Well- same here. Utterly NO ONE on duty anytime you call for an appointment or walk-into a local branch. Like everyone quit except the single teller or banker on duty. Services also dead none, with only one type of card for every damned account. So you must mark your cards so that you don't accidentally scan the wrong one at checkout. Like seriously. The extended fam poked fun at the name when 53 took over Old Kent. Honestly MISS Old Kent even though I was a kid. THEY had full service. 53 is trash.

Horrible service. Stay away from this bank! Every representative you speak with tells you something different from the last. Worst bank I have experienced! My mortgage was sold to this bank, and the best thing they ever did was sell my mortgage to another bank.

Worst online presence. No two factor authentication or recovery of log in credentials through email or SMS like everybody else does. CIO or digital officer is living in the 90s. That is how poor the technology is.

Talked to Nisha in customer service and they are NOT set up to do biweekly payments, every other bank does this-customers should have options to pay off the mortgage faster and save on interest- I have never heard of a bank without this feature.

They took a curtailment payment (double payment) for my mortgage this month and left me with 500.00. CSR said it will take 6 DAYS to clear. That is crazy!!!! They say, “No one can override the system." That’s BS. Stay clear of this lending institution.

OMG - horrible financial institute. They cannot post my payments correctly, and when I called to get them to straighten it out it only got worse. I am still missing a $1300 payment from being applied to my account. They fluctuate the interest and principal deductions incorrectly and if you make overpayments to principal they just put them aside and then have terrible trouble getting the proper credit back. I have financed a lot of vehicles, homes and campers in my life, and I am nearly 70yr old now. This bank is a rip off. I hate that my camper dealer chose them and it is extremely hard to refinance a camper independently.

Save yourself tons of grief and avoid this place at all costs! They are liars and thieves and I have received several class action checks to prove it. They have been caught numerous times doing unethical things to steal your money and once they get ahold of you, it's like trying to break out of debtors prison. After years of abuse from them, We came in to payoff our mortgage and equity line and they still held us prisoner for over 2 months with some of the lamest BS "policy and procedure protocols" just to milk as much money as they could from us. Then while THEY were holding the large insurance check and supposed to be paying everything off, they continued bombarding me with calls trying to get paid! I told them to contact their own department and bug them and maybe things would go faster! Banking here was a living nightmare for years, but thank God we are finally free!! ♥️♥️

They have taken double payments out of my account twice. The first time in May they did reverse it. However, in July two payments were taken out (principal and curtailment). I have called six times to have the curtailment credited back to me. I was lied to multiple times. The customer service representatives (CSR) have told me I would receive the refund via check, via ACH, and I still don’t have the money they stole from my account. It’s been over 7 weeks. None of the CSR agents actually processed the refund. I finally spoke to one today who actually gave me a request number (none of the previous agents did, meaning they did nothing to resolve my account issue). I hate this bank but it’s my auto loan and I am uncertain if I can change the loan bank.

I just spent over an hour trying to reset my PIN on my Fifth Third account. Every time I hit a number on my phone as to what I wanted to do, their automated system responded as though I did not. Fifth Third NEEDS to fix this, but I would not bet one penny that they ever will. HORRIBLE automated system. Their customer service agents are quite polite, but they are burdened by a pathetically maintained/designed system that, I suspect, WILL NEVER BE FIXED! Ugh!!!!

Absolute trash bank.. I tried to open a new account with them as they offered $450. I have a long standing account with Truist over 4 years. I wrote them a check for $50.00.. took my money denied my account due to negative checking history. I have seen the report... I accidently tied to pay my ADT bill using a closed account which had been saved to the account. I went to the competitor and they opened one for me without issue. I can't get my $50.00 back.. saying it is under investigation for fraud. The check cleared Truist with two days without issue. Do not use ever.

In early 2024, me and my sister’s LLC business account was fraudulently hacked where approximately $100k was stolen from our account. Fifth Third refused to reimburse us for approximately 80% of the amount that was stolen. A police report was filed and the investigator agreed the funds were stolen. We agreed not to obtain an attorney since the attorney costs would exceed any amount recovered. This is just a warning to other 5/3 customers. If money is stolen from your account, don’t expect 5/3 to fully reimburse you.

I came to this bank because I received a check from a merchant that I wanted to cash: it says on the check it was drawn from this bank so I decided to go there to cash it instead of depositing it in my bank account. He stares at it and acts as if he is looking in the system then asked for the bottom park (check stub). When I ask why because it clearly states Fifth Third bank and it also shows where it came from on the check all he can stay is unfortunately he can’t cash it. When can you not cash a check from the bank it’s drawn from?! Thank goodness for real banking institutions like Key Bank!

My Pauline was purchased by Fifth Third Bank. The worst customer service I have ever received every day. You get a different person with a different story. They're very unhelpful. Could care less about your mortgage or you? Make you feel like you're not important. Whatsoever, their only concern is money. I have the burden of dealing with them now. Because they purchase the sale of my home so if you are looking to purchase a home, please do not use Fifth Third Bank. Save yourself a headache. And do yourself a favor and find a better, more professional bank or lending institution to work with. This has been a nightmare and it's just beginning for me. As a matter of fact, I had made the mistake and open up a checking and savings with them. I am going to now close all accounts with them if I could switch mortgage companies. I would do that as we please. Do not use Fifth Third Bank.

My mortgage was sold to 5th 3rd a couple of years ago. This is a income property so when I get seasonal renters I like to pay my mortgage several months in advance. Not one time has it gone right. I make the additional payments and they put it to principle not as a payment then I spend the next 3 days having them correct their error.

Stay away from these people. They will drag you down a rabbit hole and waste your time. They are as slow as pouring molasses! After many weeks of me providing them with documentation I gave up. Go to Heritage Bank. They welcomed me with open arms and approved my loan expeditiously. Heritage Bank is a local business with roots in our community, so they take a personal approach to lending!

Calling the FTC.... Opened new accounts with them. 1 account had 4300. In it for weeks, right before statement drops goes to 4200. Just erased off and out of my account. Saw the balance many times on the app and of course now...."After we have looked into this" talk they don't see where it was ever there.

I have been a customer for 2 years. I always have an issue with our business account. Check holds for 10 days. Customer service agents are rude and could care less. They make promises they can not keep. Froze our entire bank account without any notification over a payroll check deposit made in branch and verified by teller. They froze my account due to needing proof of payment. Evidence was sent in within hours of the freeze. Was told by bank employee, branch manager, back of house and 3 customer service agents the hold would be released in 3 days. Yet the funds have been sitting in my account since Monday morning. Absolutely no clear answers as to why they put a hold onto our accounts.

Absolutely atrocious bank. Anywhere else. Just go anywhere else. Go to your local drug dealer as your bank. Literally ANYWHERE ELSE. I’ve been with them for over a decade and can completely assure you they are absolute garbage. In every avenue.

My business debit card was stolen. You continued to allow ACH withdrawals from that card to go through my account and charged me 11 overdrafts for a total of $407 this week. Your rep reversed two charges leaving me with a charge of more than $300 in overdraft fees. That is all he offered. I used to love Fifth Third bank, and you just lost me as a customer. You literally stole more than $300 out of a locked account. Disgusting way to do business. DO NOT USE THIS BANK FOR YOUR BUSINESS. I have been with them since the early 90s, and will look for a new bank.

I have been a loyal customer to Fifth Third for close to if not more than 19 years. Had a mortgage through them credit cards, savings, checking among other accounts. Today after all branches was closed I get a call from the middle Easterns who tell me my account has been locked and is being closed permanently. I don’t get a reason, I don’t get an answer other than what’s scripted. Fifth third has been and was my only banking center for the last 19+ years and this is what I get? They completely locked me out of my accounts with no notice, without access to any of my money. After this I will never recommend business with this piss poor bank and the people that run it.

Opened two accounts on Saturday, but was unable to access the mobile app due to needing a password reset. I know I had the correct username and phone numbers assigned, yet I continuously received errors when trying to reset password. I called into Customer Dis-service 4 times Saturday. They would only tell me to call back from a legitimate number, even though they acknowledged the number I called from was legit. I never received any additional information as to what else I could try. Their attitude, especially the first call, was one of arrogance. Their English speaking skills were also lacking. I closed the accounts today and informed the branch manager of my reasons. I don't have faith in a customer service dept. that wouldn't help me on the very first day I have new accounts. The manager said that she advises her customers to call her directly instead of calling customer dis-service.

They’re a relationship bank! Love them! They stand out compared to other institutions by providing that relationship piece to banking! Also a great place to earn interest and utilize their one bank partners for assistance with brokerage!

I have a mortgage account with this 5/3 Bank and I have setup automated bill payment for the same 2 months (of course using an outdate paper form mailed etc). After that they were able to take a monthly payment automatically and I thought it should all go fine. But then last month they called me to say I am late in paying the mortgage loan and was asking them why the automated system didn't take money. They have no clue or answer for that in spite of me escalating to their manager. And I was charged $77 for the late fee though it wasn't my mistake. So I cancelled the automatic payment and started sending it from my bank using their bill payer. My bank says the money is taken for the July payment, but 5/3 systems and customer service is not acknowledging that. This is my first experience with such an inefficient in this great country.

I had a bad experience with Fifth Third Bank (5/3) in Tampa, FL. Staff are not trustworthy and often lack knowledge of their responsibilities. They leaked my confidential information to the outside. I know that because, in a few days, I received a letter in the mail at my home address about a business solicitation. Only this bank knew my home address. Awful bank. DO NOT TRUST THEM.

Experience with loss draft department is terrible. Insurance roof replacement, insurance were great following a storm. Got the check. Took >6 months to get the loss department to process and allow me to kick off the contractor. Every single time I called for a follow up, it was "1 more form" needed. Never a complete list of everything. Date after date failed. These guys are geared to be rude, completely over talking and putting words in your mouth. If you ever deal with them, record the conversation in case needed.

Fifth Third Bank offers tools to help you manage your money. But the tools are structured in such a way that you can be near overdraft and not find out until it's too late. I had an alert on my checking account. If it got below $300, it would send me an email. It worked actually pretty well. Then Fifth Third started messing with it. The alert would come out at 6:00 a.m. then 7:00 a.m. then sometime after 9:00 then after 10:00 a.m. All this was perfectly structured and delayed so that you could start your day get a tank of gas, buy a coffee and then find out that you just overdrafted because you didn't know that you only had $10 in the account because something came through you weren't planning for.

WORST BANK EVER. Absolutely predatory. Back in February or March, I got a letter saying my homeowner’s insurance had lapsed—for one day. Because of that, Fifth Third decided to buy me a whole new policy without warning. Turns out when I switched insurance companies, autopay didn’t transfer, and I was dropped for that single day. I immediately reinstated coverage, but the gap still triggered their nonsense.

This bank is garbage. I spent 20 years with Toyota Financial for all by auto loans, but for 1% lower I went with 53 Bank and already regret it. I called today to get my pay date moved from the 13th to the 20th to better line up with my paydays and was told they cannot until first payment was received. What a joke, TFS does not do that. I am not looking forward to deal with this bank in the future. I will NEVER use this bank or Jim Norton Toyota again in the future. A 1% difference in APR is not worth it. 53 bank is a joke; I already do not trust them.

Work bank I’ve gone through. DO NOT BANK WITH THEM. Staff don’t even speak English, I can never get payments to go through. It’s been a nightmare experience for me. Highly recommend you find somewhere else to bank.

Do not bank here. They decided 2 weeks after my bank was open to verify the account and hold my money for 2 weeks. I am a small business running on cost. They have help my money and do not want to release it asking for document they already have. My real ID, DD214, articles of business, picture of my social. My small disabled veteran owned business is going to go under due to their lack of competence.

I used to have a credit card with Fifth Third Bank. The account was closed by the bank due to being dormant after 180 days and on my credit report, this was attributed as my solicitation rather than the bank's choice (or policy). I thought the bank was alright up until that point. This was back in 2022. Now (in April and May of 2025), they're sending to offers addressed to "Our Dear Neighbor" for any ol' body at my home address to open up a Relationship Money Market (RMM) account which the bank claims will reward the new account holder with a 4.75% annual yield interest if the new account holder maintains a balance of at least 25,000 dollars for six months, all the while the usual rate for all of the bank's account types (besides CDs) for folks living in my ZIP code is .01% annual yield interest.

Bought a car, financed it through the dealer due to decent rate. Created log in, couldn't log in even though it stated it was. Called to their "customer service" which was a joke, they stated I had to wait two weeks before it would work. Waited two weeks still didn't work. Called again and tried to log in through Mozilla, nope. MS Edge, nope. Chrome, nope. Phone off wifi, yes. Then was told that their security is high, because a vpn, with secure browsing, and cybersecurity is not enough? I bank with 4 other institutions no issues, INCLUDING FIDELITY. How is this random bank more secure than everything else, but my phone on 4g lte is secured enough.

Worst bank I have ever used. Customer service is awful, website is awful. Fees are outrageous. Communication with the bank good luck especially if English is your preferred language. They don't listen and will hang up on you if they can't help you. Terrible. I am getting a new bank to deal with. I highly recommend you don't waste your time as I have.

Terence at 5/3 Bank has been the most kind, helpful and patient person I have ever worked with. He is efficient in his work and is truly an advocate on behalf of his customers. I am grateful to have met him. He took care of my banking needs and also brought some light into my week! Thank you Terence!

Joshua in the Sand Lake location in Orlando, FL very bad service and very rude. I don't understand how people like this are so aggressive when serving people. Staff have to do other types of work. Go to other bank.

I’ve been having an issue since December, jumping through hoops to have them co-sign an insurance check for my recent roof damage from a hailstorm in May. Elizabeth at the Orland Park Location (Orland Square) has the absolute worst customer service, lazy, with a bad attitude. It’s bad enough that the hours are or so restricted making it near impossible for someone who works a busy job, full—time. I’ve tried on multiple occasions to get this check co-signed but first Elizabeth tried to flat out tell me no first. Then she said she submitted it but the department that needed to approve it was on Eastern time. She said it probably wouldn’t be that night, being Friday, but she’d call me once approved on Monday.

I have had an auto loan with Fifth Third Bank and for the most part never experienced any issues...Until the end of the loan. During Covid, I deferred some payments due to a temporary reduction in salary. This was something offered by many companies to consumers to ease the financial impact of the shutdown. I was never late nor did I ever miss a payment during the entirety of my loan and it reflects perfectly on my credit. I realized there would be a lump sum due upon maturity and I was not in a position to pay all at once. I called to see what my options were to work out a payment plan. The balance was only $3000 so it would be approximately 5 more payments after the regular payment that month. I was told they could not do anything until the loan matured and becomes bad debt. Said bad debt would be reported to the credit bureaus too.

I have been a customer with 5/3rd for many years. In fact, I have multiple accounts with them. I recently, paid my account off in full because I’m in the under writing process. After paying the account off I had a 0.00. Two weeks later I noticed I had a very small balance. I called and was told the balance was an interest charge. I asked if they could apply a courtesy adjustment. I was informed the charge was valid and it wasn’t anything they could do. After being long time customer and my accounts are/and have been in good standings for years I would think they would waive the charge. I’m considering closing my account.

I paid off my auto loan and asked when the car title would be released. They indicated that car titles are now electronic copies. When the loan clears I was supposed to be able to get a new title from the DMV. It has now been eleven days and they still haven't released the title. I contacted the bank and was told the payment was not in their system for three days. They also stated there would be an additional 10 business days before they would release the electronic title. This is not banking at their finest. It is antiquated business practices. Do not use this bank in any capacity.

I just needed to download tax documents. Very simple. I went to their site, then to the tax docs and tried to download. Got error. Call 5/3 customer service. I called, spoke to 3 people, and none could unlock my account, they told me to wait 48 hours to see if systems unlocks. So in the mean time I cannot finish my taxes as I am waiting for their systems to cool down as the rep said.... Such a waste of time....

This is the worst bank I have ever delt with in my life! Evidently they don't want their money. First of all I had to call customer service to even get my account set up. I obtained a loan in my name to buy my wife a car, but for some reason they will not accept a payment from her bank account that is not in my name. So now I will be searching for another bank to service this loan! If I could put a 0 star I definitely would. Their customer service is garbage!!!

Working with Fifth Third is frustrating, time consuming and infuriating! They are headquartered in Cincinnati but moved the call center to another country. It’s difficult to understand the English of their out of country employees. That’s infuriating when dealing with an issue such as fraud, which clearly demonstrates that 5/3 Bank cares MORE about their bottom line than the security of their clients. I called about a fraudulent debit card charge for walmart.com BEFORE it was even posted to my account. Even after successful verification of my identity, they still paid $280.50 for the fraudulent purchase and will not return my money for 8 business days.

I am VIP customer in other bank. I went to 5/3 bank to open an CD account to deposit 200K. I called the branch located on the Grand River Rd. Wixom – Michigan. It’s close to my house. I tried to call The bank many time asking for the manager get a time to visit them. Always They kept me on hold for a long time trying to connect me to the manager Mrs. Madison ** but she was not answered. After three days calling some guy told me the manager on leave. Mrs. Madison ** on leave now. She gave me. To speak with a banker. Her name Alyssa “Customer Service”.

Horrible customer service. Waited for over 36 minutes for no one to even pick up. Then they do not have simple capabilities like being able to export the prior year transactions without downloading 12 PDFs, which doesn't help and you need them in excel or csv format. I recommend going to a bank that actually has capabilities as I don't see this bank in business for long.

Teller unable to unlock front doors of building at 9am. She never looked or spoke to us customers waiting outside of door. I went through the drive-through, teller had all my personal information. Customers that were waiting outside were then redirected to the back door. Teller stopped waiting on me and started working on customers inside. There was also a teller I could see texting on her phone. Inside customers done and out of building. I still waited 5 more minutes until a teller continued my transaction. Horrible customer service.

Stay far away from this bank. When trying to resolve a dispute, you will be given at least 7 different numbers that you must call daily and everyday either they can't see the notes or you've reached the wrong department no matter which department you called. To get you off the line, they are trained to say "Thank you, it is all taken care of, I have notated your account and you should see those changes reflected online within 24/48 hours." 48 hours later what do I see, absolutely nothing has changed, so I call and surprise - no notes either. So I start all over again.

Please do not consider this Bank as your primary bank. The customer service is not good and their hours are limited. My experience has been very frustrating not having access to funds during the weekend. I was informed I has to go into the bank to resolve the issue which was started due my chip in my debit stop working and my account was blocked due to too many failed attempts while I was at a store. Monday is a federal holiday and banks are closed. I am so happy I changed to another financial institution as a primary used Fifth third as secondary because I still had reoccurring debits coming out. This is the last straw when I enter the bank I will be closing out my account. I am most grateful I was not out of town and totally dependent on this account. People beware, don't put all of your eggs in fifth basket or none at all if you don't have to.

My father recently passed away. He had accounts with 3 banks. We opened an estate account (not with 5th 3rd!) and followed procedures to have deposit accounts put into the estate account. This is the only bank that didn’t provide good customer service! They were clueless and not helpful! Would never recommend this bank to anyone!

This bank charge you high rates and overcharge you for nothing, anyone that is been offering me a credit card that has to do with this crooked bank because they are unprofessionals and they won't know what their doing, they charge you extra fees for no reason and the branches are horrible. Stay away from this house of rats

The payment portal takes up to 48 hours to update which resulted in me overpaying my loan by over $1,000. After I overpaid and could see it on the portal I was told by representative it would take 10 days to "close out the account". I waited the 10 days and still did not receive a refund. When I called I was only told they could not view anything but they would submit an inquiry and someone would get back to me within 2 weeks. I continued to wait receive my title yet I still received no refund check. When I called back someone told me I still appeared on their end that I owed money.

Called to have a reoccurring charge removed from my monthly charges as I've attempted to cancel via the company and they continue to hit my account. I was told by a very disrespectful young lady with a heavy accent that Fifth third would be charging ME... yes ME $33 and that it's NO GUARANTEE that the company won't still be taking money from my account. I asked to speak to her superior and SHE proceeded to tell me what her superior would tell me rather than let me speak to one. She then hung up on me. I will be closing my accounts after 37 years. Thank god We decided NOT TO USE 5th third for our mortgage.

I just received a car loan from this company and tried to register online to set up auto pay... For some reason their system didn't like that, and I was forced to call customer service and told to call back in 14 days because their system had to reset or something... Either that or I could print and fax a form because, sure, everyone has fax machines and printers (NO ONE HAS FAX MACHINES OR PRINTERS). This is freaking ridiculous. I just want to pay my bill, and this company is operating like it's 1998.

I had an account at a small local bank that opened many years ago. It was a very low number and I kept it for sentimental reasons. That bank is long gone and the account has gone through many hands. There were never any problems, it is, after all, a very small savings account. Then Fifth Third got their hands on it. Every month their statement brings a new surprise. One month $12,000.00, appeared, got that resolved only to deal with a $3,161.00, disappearance. Got all of that and many other similar problems settled on the phone as there are no branches where I live. In December the bank erroneously cashed a $400.00, check.

I have been with 5/3 Bank for many, many years. In December of 2024, I had fraudulent activity on my account and I immediately alerted the dispute department. They assured me the money would be returned to my account within 8 business days and would remain there if found in my favor. I received 2 letters saying "Congratulations, the dispute was found in my favor." yet the money was not deposited in my account. I called multiple times and was told every single time it would be taken care of and could not explain why it had not been done.

Very bad bank. They don't upload the statements every month and consumer cannot retrieve statement in online account. I had to call them and let them know, I don't know what they are hiding, why they cannot upload statements.

They sat on my money for a year in a savings account. When I went to put my money into a CD, I was told that my money was already in a CD. I had to wait until it matured--- another three months. WHO PUT MY MONEY INTO A CD?! And why wasn't I the beneficiary? I was given no explanation. Okay. I wait three months. I tried to put that money into a money market. I had an appointment to speak with someone, but she didn't show up for the appointment. Ooookay. I get another appointment. She shows up looking like she had been out all night. She told me that she wouldn't help me unless I opened all of my holdings for her to see. Forget that. It's none of her business.

This is definitely one of the worst banking experiences I have every had. My wife has had an account at Fifth Third since she was a child. We began using the account when we closed down our Wells Fargo accounts (a truly terrible bank!). However, when we began to try to use 5/3 services to transfer money to other banks/brokerages, or use their mobile app/web app from overseas, or basically get anything done besides put money in the bank and occasionally take it out, we found it infuriating and sometimes impossible. Their fraud security is hyper-sensitive and processes constantly failed on the web or mobile app without any explanation except to call the customer service line. The customer service reps were usually clueless and rarely helped. Do not use this bank. It is very bad for your blood pressure.

I thoroughly recommend Fifth Third Lee/Harvard branch conveniently located inside Dave's Supermarket. I have been banking with them for years and they are always very professional and helpful to me in all my banking needs as well as providing timely advice on many occasions concerning my finances. They are the best! Sincerely Donnell **.

Called to activate new card to start in February 2025 on January 18. Was told it was suspected of fraud. Waited for over an hour and got Saul. We went through 5 pages of receipts nothing wrong. Transfers me back to activate after removing hold and they told me I had to go back to fraud. This took 3 hours of my day so far. You guys suck and I’ll figure out how to get out of this mortgage acct even if I have to refi at a higher rate. Your bank sucks. Legit.

If you ask for any kind of assistance being a veteran they will forward you to multiple different "departments that can help" but they will all find a way to push the buck onto the next person and you will never get the help you are looking for!

Worst company on the planet. 1. We had a car loan with them that was paid off many years ago. My new car loan is through them, and for some reason they merged the two accounts, which meant the contact info was incorrect. It took me 48 minutes on the phone for them to correct that. 2. I have payments set up directly from my bank on auto pay, and the first payment went through with no issues. The second payment, though it cleared my bank, was mysteriously lost by 5th 3rd. We have had multiple interactions with customer service trying to resolve the issue, and at one point they couldn't even find our account at all.

Fifth Third Bank has made multiple mistakes in my dealings with them. Regarding my escrow account, they sent not one, but four checks—all with the same check numbers—claiming my escrow was overfunded and advising me to cash them for the overpayment. Wanting to ensure everything was correct, I went into the bank and spoke with a representative about the error. They assured me to cash just one of the checks and confirmed the overpayment was accurate, attributing the issue to a printing mistake. I even hesitated, urging them to double-check the numbers, but they insisted it was fine. I made it clear that I didn't want to make a mistake. Weeks later, I was informed there was no overpayment, and I was actually underfunded. Since I had cashed one check, I was now underfunded by double the amount. This was just one example of their incompetence.

I know why this banks offers a huge coupon to open an account. The branches are beautiful! But I would never let them handle my money. No one knows what they are doing. They need to hire talented people that can help customers and solve problems and invest in their technology. The app and online banking has so many issues. They sent my card to the wrong address. They blocked my account for a week for no reason. It took me 5 days to get someone from fraud on the phone. I see so many people experiencing the same issues.

The most INCOMPENT bank for car loans. I paid the car off Nov. 10. They STILL have NOT sent the title as of Jan. 10. After 3 hours on the phone today I finally reached a representative who said it WILL BE mailed in 10 business days. Sheer INCOMPETENCE!!!

I would give them 0 stars if I could. They suck. I moved out of state and thought I would be able to update my address and be okay. They waive atm fees so I felt like I didn’t need to do anything further. Little did I know that literally anything involving the account would have to be in person. I got married a year after I moved and they wouldn’t update my last name online/over the phone. I moved across the country and refuse to pay over $800 for transportation to get to the nearest branch.

This bank has the worst customer service. They run you around in circles and never take care of the problem. They make it ten times harder than it has to be just to make mortgage payment. Especially if you refuse to have an account with them besides your mortgage. Never use this bank.

If you use 5/3 Bank debit card for all payments via the mobile app. Good luck! My phone crashed and I had to get a new phone which meant a new phone number. I lost all passwords and got locked out of the app. Now I cannot get into app for 14 days with bills to pay! Contacted my local bank to no avail and contacted customer service who would do nothing to help and states I must wait 14 days! Now I will be charged late fees for bills because they will not help a customer in any way.

I deposited a check that I received from my father from Truist Bank. Unfortunately, he forgot to date the check, and I didn't even notice it upon electronically depositing it. An honest mistake! They told me it was fraud and they were closing my account because the check could not be verified. They asked me a bunch of questions and even for my father's phone number, and they didn't even call him! What is worse is that my father has a sizable account balance at Fifth Third as well, and they could have verified his signature. The customer service was terrible! As a result, all my family members are closing their accounts there.

Worst bank I have ever dealt with. Went for an Escrow. Told multiple rates and terms. Took them almost 3 months just to do the paperwork and approval, Started in October and I still don’t have access to the funds, this is the first week of January. Even the little stuff, I was asked if I wanted checks, I said no, rep said he would comp them, ok send me some and then I was still charged.

I went to the atm yesterday and deposited cash and have done so many times before when I am in a rush. Never had a problem. I know people will say go to drive thru but I've never ever had a problem. The machine prints a ticket stating basically it was unable to deposit funds and unable to give the cash back and then machine went out of service. I proceeded to go inside and they had no idea what to do and gave me a number to call and file a dispute. First time got automated call and was told they would call me back, never did. Second time was told they will issue me a credit within 8 days and investigation can take up to 45 days. I feel this is completely unacceptable so when this is over I will be closing my account. I’ve been a long time customer but service has been worse lately especially the way they post transactions and the wait time for everything

They did this twice. I had large deposits and without telling me, they put them on hold. For 12 days. I wrote and bounced checks because of this. Then they said in their letter it was for my protection. That they had confidential information my checks were fake. I deposited the same checks before from the same customers and there was no hold. They take an extra day for the funds to be available. I hate this bank and closing my accounts.

Went to the Munster, Indiana branch twice in the last month and couldn't get cash from the ATM. Are you kidding me? You are a bank for Pete's sake! How could you not have cash in your ATM? Totally unacceptable and a major inconvenience for your customers.

This is the worst banking institution I have ever been the unfortunate customer of. If I could leave 0 stars I would. I have a solar loan with them and my husband and I are actively working to find ways to pay it off as soon as possible so we can leave this behind. They have the absolute worst staff. They do not actually listen to what you are telling them, and then argue the “facts” with you based off what they assume you are calling about. I’ve been condescended to while just trying to ask a simple question, and then gaslit about how they weren’t being condescending.

As a Veterans and a Marine with 38 years of faithful service with the Department Of Defense I am appalled by the poor operations at this agency. The left hand doesn't know what the right hand is doing. Extensive unreasonable expenses to your account for unauthorized costs to fill their pockets with your money. I Strongly suggest that you use another Lending institution for your financial needs. Semper-Fi.

Zero Stars. This Bank is terrible. I opened an account 11/4/24 so I could open account closer to home. I wrote a check from my original bank for a large sum of money. They transferred that money to their bank the next day. They told me my funds would be available in a few days. My account has been on hold for almost 2 weeks now. Today I tried to close the account and get my money back. They said I have to come back on Monday, my account is still being reviewed. This is beyond ridiculous.

I sent a check for endorsement overnight to the Cincinnati office because my local branch said they couldn't endorse or cash it. Included a return prepaid overnight envelope. They've now had my check for $90K for a week and a half and will not tell me when I will have it. I've spent hours on the phone with local and Cincinnati office. Cincinnati office hung on up me when I asked for a supervisor. Local branch (Park Blvd, Seminole FL) that told me what to do just has excuses and are of no help. Most inept bank I have ever seen - DON'T USE THEM.

My family has been left hungry or stranded (out of gas trying to fill up) multiple times from 5/3 taking unauthorized payments when my account is currently paid and customer service leaves me with "you'll get the payment (from our screw up) back in your account in about 3 weeks." Horrible service and illegal withdrawals.

Went to go cash a fed check... Government issue and they told me they can't cash it!!!! 28th Street location... SW Wyoming. Manager's name is Jerry! I'll be contacting SSI Social Security to turn them in here in a hour or so.

HORRIBLE, HORRIBLE, HORRIBLE! DO NOT BANK HERE! This is now the second time they have held my paycheck; this time, I will need to wait until the 13th of November for it to be available. Last time they said it was due to the account being opened recently and the bank cashier made a mistake. They also gave me an overdraft of $1000 and the account had NEVER BEEN USED and told me I needed to go into the bank to fix the error. They held my paycheck for 2 weeks. I started depositing cash due to this!

I have MM acc.and today 11/1/24 is the last day, I called and asked the best time to take my money out without to lose interest and who answered the phone not Lisa, told me whenever I want, today, next week on Monday, Tuesday... whenever I want. Very unprofessional, disregarded or lack of knowledge. I had a bad experience with the manager used to be there last and other one sitting by her desk, very little knowledge as a banker, I don't understand why people like that are hired at a bank. I was left in the dark so to speak and upset.

Terrible, terrible, terrible. Fifth Third Sunset Road 28269 Charlotte NC new branch manager Oct 2024 is the worst! Very unfair toward customers! Does not work toward what's in the best interest of the customer! Closing account there! Bad business! Liars!

Dear Sir/Madam, I am writing to express my dissatisfaction with the services provided by Fifth Third Bank. I have been a customer of the bank for several years and have experienced numerous issues with customer support, chat support, and fraudulent charge resolution. Specifically, I am concerned about the limited availability of customer support after 6 pm. I find it unacceptable that customers are unable to receive assistance during these hours and must wait until 8 am the next day. Additionally, the chat support provided by the bank is often inadequate, with representatives who are unable to effectively address customer concerns.

Horrible practices during natural disasters!! I was assessed $259.00 in overdraft fees during Hurricane Milton. I called to explain that we have no electricity (including their branches) and it was impossible for me to deposit money to cover the overdraft. As soon as I could find a bank that has power, I deposited money to cover. I asked if they could reverse the fees, I was told NO and there was nothing they could do. I have been a customer for over 10 years and there was nothing they could do. Horrible business practices!!! I live in Sarasota which was hit directly by Milton. I'm extremely disappointed in their business practices. I am speechless with their business practices during a natural disaster. Disgusted!!

I have been a mortgage customer of 5th3rd since 1/01/2021; they assumed my loan from a broker (not my choice). My mortgage required PMI since my wife and I only put 10% down on the property, we figured in a few years the value would increase and our principal payments would allow for discontinuation of PMI = $350/month.

I set up a money market account from a mailer promo that was sent to me. After funding my account which was nearly half $1 million, I find out that I am not able to withdraw more than $5000 a month unless I physically go into the branch and request a wire transfer. Want to buy a car? You gotta go into the branch and get a wire transfer. Want to pay your taxes? You have to go into the bank and do another wire transfer. Want to withdraw any of your money for whatever reason you need it? You have to physically go into the bank and do a wire transfer. Online banking and supervisors refused to grant me a transfer increase and offered no solutions to me. I will definitely not ever be with this bank again.

PUBLIC ALERT!! Normally when I do business with a company and something negative happens I do not instantly go and give them a bad review because everyone has an off day. However, I am putting 5/3 Bank on blast for what I experienced this past two weeks. I received a check from a family member and deposited it in the bank. 5/3 without due diligence automatically flagged it as fraudulent, blocked me from accessing my account and was told that my account will be closed within 30 days. I found this out after trying to access my account the following day. After spending 15 hours on the phone between the bank manager Harvey and the fraud department, they finally determined after finally doing there job that the check was not in fact fraudulent but that they were still keeping my account locked until said funds cleared. I learned that they had the funds from the issuing bank for days but that they were going to keep a hold on my bank account and all funds until the pre-determined block was expired.

For anyone who has a 5/3rd bank account, you may want to read this and I HIGHLY RECOMMEND you find a new bank! Our story begins on Saturday August 31st the day after I buried my Mom. I was booking some excursions for our Maine trip and booking an airline ticket to be able to spend Thanksgiving with my brother. After the last transaction, which was flight insurance, I get a text saying my card was blocked due to a ONE DOLLAR CHARGE. So I called the number provided in the text and proceeded to tell them that was not my charge. The rep said ok then we will have to order you a new card. I asked her if all the transactions that I just made would be impacted and she told me no.

I have had a Fifth Third account since 1996. I find them belittling and short-sighted. I have processed hundreds of thousands of dollars through my personal accounts - I have my mortgage through them and they are immovable on fees. They are not interested in maintaining long term customers. My husband and I will be looking for another banking option. Fifth Third - you have become a corporate giant uninterested in hardworking Ohioans. I will NOT recommend any person to work with your institution.

I have been banking with Fifth Third for many years. I have to say I am not impressed with the mobile banking app. It takes an absurd amount of time for the checks to clear or an absurd fee to have my check available immediately. The app is supposed to make it more convenient for customers. Well in my opinion it has definitely made it less convenient. Not a fan of the app or the bank in its entirety.

Worst bank, dishonest practices and no customer service. They transferred $1211 out of my business checking account twice when I only requested one transfer. I opened a claim with them which was denied even though I provided all supporting documentation for their error.

Utter incompetence and customer service failure define this bank. They are holding a large check I need to pay my bills without explanation for 10 days, despite assuring me such a thing would not happen in person. Do not bank here.

I have had the worst time with this bank since getting an auto loan from them. I have been trying for 2 days to get my account set up online so I can pay my loan and set up payments, but I just keep getting transferred around to different people. I have currently been on hold for over an hour because I need to get this done so I can track my information. I will give them about 2 more months to get their crap together and then I will transfer my auto loan...I don't care that my interest will be higher. At least I will get to talk to people that can actually help me.

Payoff amount for an auto loan is calculated daily. It takes two days to process your payment. They took three days for my payment. I was reimbursed for only one day out of the three days after I had complained. I believe once the bank receive your payment it should be processed in the same day or backdate to the day it was receive just as if you were making a deposit. Customer service is poor. Different agents give different information. Supervisors are not professional. They don't leave messages even when took to do so. Blocked caller ID. Will never ever do business with them. Crooked business practices. Good riddance.

Fifth Third was my first bank. I never really had any issues with Fifth Third until I came into some money troubles during COVID-19. And I'm not placing total blame to Fifth Third because they are a business and at the end of the day it's all about business but they were less than polite about things when I asked for assistance on how to set up a payment plan for a credit card.

In most areas they do just fine BUT when it comes to personal service over the phone…they fail miserably! The automated voice is so annoying that just listening to it drone on forced a person to just hang up! There are no other options other than going in person to a branch to ask questions concerning your account. These activities should be addressed online or over the phone and it is just not possible over the phone answering setup!

DO NOT get an account with this bank. Their staff is uninformative and will cost you money. I've had my deposits held longer than the usual time frame causing payments to bounce. Recently I deposited a settlement check into my account. I was told by their customer service that I could atm deposit it. 2 days later they flagged my account and started accusing me of trying to cash a fraudulent check. I went to the bank after their foreign barely English speaking fraud team threatened to close my account over this, to get real help from my local branch.

Went in for a loan, the hoops you have to jump thru are ridiculous for a business loan. Would settle for personal loan, but they loan nothing less that 2000 dollars, which is ok, I guess, but they didn't deny me due to my credit at all: they denied me due to inquiries that shouldn't even be there and they took it upon themselves to say that they don't think that I can pay them 40 dollars a month.

All I needed was to reset my pin. I reset my pin and it connected me to some woman who WOULD NOT LISTEN, COMPREHEND, OR FIX THE ISSUE. Kept telling me that I could not reset my pin because there was pin usage within the last 30 days when my account has not been used in the past 3 months. Then kept telling me that she needed more and more personal information from me (information that she had no business asking for) Horrible customer service, horrible bank.

Horrible, Horrible bank. The absolute worst customer service I have ever dealt with. The employees at the Black Mountain branch are clueless and incompetent. The person named Bre could not even apply a check to our account we were paying off in full. Took FOREVER to just apply an insurance check and remaining cash to get the account PAID IN FULL. Never doing anything business-wise with these people again.

Did you know that as a new customer of them you should wait 2 weeks, when you deposit your first check or may be that’s rule it’s not for everyone! Horrible bank, my card will be on trash. Never again. Worst bank in America.

Fifth Third reopened a closed account to initiate a transfer, then accused the receiving bank of initiating the transfer. Of course, a closed account has a zero balance, which triggered overdraft fees that exceeded the transfer. Took 6 months to resolve. Absolute nightmare. Deal with a reputable bank.

Fifth Third Bank has failed to explain their policy for account holders who have died while maintaining a safe deposit box and bank account in excess of $35k. Account holder died suddenly at home in Bradenton Florida, and was evicted posthumously from mobile home, which I purchased at auction 9 months later from corporation. All his banking information was in the home, safe deposit box keys, etc. He had family in another country. Fifth Third Bank doesn't care. I have been trying to get some kind of answer for almost a year. Is this fraud?

Love Fifth Third bank! Thank you Jeanoville for helping me! I was able to pay on my loan as usual with no stress or worry! She was very kind and answered all of my questions without being rude! I love this bank.

When I came into this branch a few weeks ago to set up an account Juanisha ** helped me and seem very friendly and outgoing and was good experience, that all changed today as I tried to activate my debit card and I could not do so it was telling me my ss. And date of birth was invalid, after 2 attempts it connected me to customer service. The customer service representative said that the ss. # does not match the one on the acct. I would have to go to the branch to fix it and she could activate my debit card, then tells me she is going to connect me to the automated line to activate the card. I stated, "It will not work. That's why I am on the phone with you and if the s.s. # does not match it will not activate." She claims it would put me back to the automated system. That of course did not work.

Poor customer service, does not respect the customer's time, even when I had an appointment. Told me to come back at a later allotted time, and when I did, they said now won't be able to help me because they don't have time and to come back another day. No wonder they have such poor ratings. Would not recommend.

Atrocious manners 1st of all, heartless and conartists!!! Never will I recommend this kindergarten mentality of a joke called a bank!!!! The CS chat line that is supposed to 24/7 is so beyond rude! I can't make a liar out of myself and actually say anything even half decent about 5th 3rd, hell.

Please don’t bank with them. They will open your account, take your money with a smile and days later freeze your account if you owe money from any banks small or large amounts! They will hold your money and give you a runaround. They are crooks and the worst bank ever. They will freeze your account and your funds and won’t release funds even with provided documentation I’ve had to file complaint with the CFPB & BBB, it’s not the branch workers even though they seem like they have no POWER or control, it's the 1800 #. Everyone is foreign. You can’t understand a word. Feels like a shady bank. They're saying worst BANK EVER! Go to chase or Bank of America.

I've only been with Fifth Third Bank for the last six months and I wouldn't recommend them to anyone! I currently have a personal checking account and my experience is "Go the money in the mattress" way. It's safer! There is little to no communication. My account has been "restricted" without ANY notifications. They didn't email, call, text or even mail out a letter stating it was restricted! I went to pay the catering company and my card was declined. I contacted the bank and they told me the account was restricted LAST WEEK so they could obtain verification of identity and again after I made a deposit for a tax refund (20 day hold). This company has a "pass the buck" way of doing things like Customer Service on the phone says go into a branch and then the branch says call customer service! There is quick way to dispute a transaction, it is an hour to hour and a half transaction.

I'd prefer to choose NEGATIVE stars. "Pleasant" script readers in some foreign land unless you ask for an American. Then, the Americans are "Pleasant" script readers. 5/3 Doesn't allow you to pay a car loan with a credit card, and they don't allow you to add a non-5/3 account to pay from after you have one 5/3 account. As soon as we can get a lower rate (7.99 currently on a car loan) we'll refi and end this account.

I HATE, hate, hate 5/3 Bank. I wish I could give them -100 stars. Our mortgage was sold to them and our experience has been nothing less than HORRIFIC. Their "advanced" IT security makes it *impossible* to login to online banking. Supposedly the "increased security measures" were implemented shortly before they came into ownership of our mortgage. Whoever decided to implement these measures shouldn't be in charge. We were told the only way to avoid the headaches of logging into online banking were to login with the same device, from the same IP address EVERY time. It is 2024... This is ridiculous. (We only found this out after HOURS of phone calls and an in-person visit to a branch).

Romin H ** (Ass VP, Financial Ctr Mgr II) is a worthless self centered unknowledgeable jerk. My mother passed, left 2 CDs worth over $160,000.00 POD to me and 2 brothers. He didn't like that we wanted to ask questions, NEVER answered my questions or even spoke to me. Guess he doesn't like women. He would NOT tell us the $ amount that was currently in the accounts. He would NOT tell us how the checks would be mailed to us. USPS? FedEx? UPS? Any type of tracking - NO. Just that checks will be mailed to home address. All he would say is corporate will handle it. He would NOT give me corporate's number. He kicked me out of his office, only would talk to my 2 brothers. I would NEVER do business with 5/3rd bank. Guess they hate women, hate people asking questions, and people who take large amounts of money from their bank to bank elsewhere.

This bank has no loyalty. I've had my account drained from fraud, had to wait a week for them to return my money. I've been banking with them for more than a few years and I cannot deposit my work check instantly. I still have to wait 2 days because of a $25 overdraft fee that was paid the next day. Time to go to Chase or Capital One

Absolute worst customer service ever. If you call from a number that is not on your account, i.e work phone, spouse phone etc, they will not help you. The online account never works, my username and password are always "incorrect". Everything you need done is always so complicated and takes forever to get done. I think it is dumb that you have to be logged into your online account to chat with customer service, that really defeats the purpose if you can't login. The fact that you have to input your social and account number to even move forward with help is really inconvenient. All in all, terrible. I would not recommend this bank to anyone.

I went against my longstanding policy and got a car loan which I intended to pay off in 6 months or less. 5/3 Bank is really trying to thwart that plan (The dealer selected 5/3 as the lender). Out of the blue, I am being told my login and password are invalid (I am using the same login and password I've been entering for the past few weeks without issue - my credentials are filled in automatically as they are saved in my web browser and iPhone). When I choose the "Forgot Login" option and enter my account details, I get an unhelpful "Some information is invalid" message. No, no information is invalid. The 53.com web site just sucks.

This is one of the worse credit card experiences I have ever had. At the beginning it was ok, and I thought they will improve since it appeared they were so behind on automated services. Nope. No improvement whatsoever. First and foremost the automated payment system basically doesn’t exist. You are forced to speak with people who are forced or can only read off the transcript. They are robot people and keep repeating same thing over and over, which I understand that’s what they were told to do.

I have a checking and mortgage account with 53 bank. I would disagree with their motto about being 5/3 better than other banks and say they are about 2/3 less than other retail banks. Their phone customer service is way below average and their mortgage processing is not up to today’s standards. This review is about the lack of customer service and the slow processing of several recent principal payments I have made on our mortgage. The latest payment was on 5/7/24. I went to a branch and asked for a transfer from our checking to our mortgage. Even though the transfer was initiated on 5/7 it was not applied to the mortgage until 5/16 or 7 business days later. And when I checked on the 53 app this morning (5/16) it was done incorrectly.

Lost my ATM cash deposit $800 in their ATM, bank takes no responsibility! I used the ATM at this location about 7 pm a couple nights ago, and the ATM machine took my $800 cash deposit, but the screen froze for over an hour to two hours. I tried to stay at the location as long as possible to see if it would clear and I took pictures of the screen prompts every few minutes. The deposit did not go through and the bank took my report but refused to compensate me for my loss. They tried to blame it on Brinks, but they only handle the money in and out of the machine. They will not take responsibility and this is extremely unacceptable. Their machine, their transaction data, but they lack in integrity and honesty. I will never do business with this bank or any of its branches ever!

Today May 11th 2024, I contacted Fifth Third customer service regarding a $32 overdraft fee. Despite being a loyal customer for 15 years, I was shocked by the bank's recent policy changes. Previously, they offered two free overdraft forgiveness instances per year, then $5 fees with savings account coverage. Now, it's a $12 fee with no forgiveness. When I explained my credit card payment was processed early, causing the overdraft, the representative was unhelpful and rude. She claimed the $12 fee has been in place since I joined (three years ago), but I corrected her, stating it's been longer since my last overdraft. The call ended abruptly, leaving me disappointed and frustrated with Fifth Third's subpar customer service.

I have had 5/3 for years, it seems that every time now when calling customer service I'm always speaking to women from the Philippines. Most of them are pure nasty and narcissistic. They act as if they are untouchable, which really it seems like they are because complaining about them do nothing. Even though I asked to only speak to customer service in the United States, I'm still being transferred to the Philippines. Horrible. Horrible experience.

Fifth Third bought out my bank in 1998 and has no record of my account and over $2000 that was placed in a savings account for me when I was still in diapers from my grandparents back in 1976. I have called numerous times. All they do is ask for my account number which of course is not the same. And there is not a bank in Colorado!

Forget this bank dearly. For the past 4 years every other Thursday if they find they find that my account is running low they make transactions to take every single dollar and leave me with a few cents. It will be the oddest number and then they pretend I spent that money a month ago at a random place. If I have $42.83 they take exactly $42 and leave me with 83 cents. If I’m in good standings and not going to run out before I get paid then all of a sudden there’s no random “funds transfer”. Somebody that works for this bank has been steady paying attention to my bank account for years and they need to be sued. This is the only time they come up with random charges I never made I promise they are making the biggest mistake.

I've had an account with Fifth Third for years with no issues. Today I try to purchase something and my card is closed. I call and the person assisting me can't tell me why, but can order me a new card. It'll take 14 days to get it. All of my bills are tied into this card and now I can't pay them. I ask if it can be expedited and it'll cost me 30 dollars. Then I'm told it can't be expedited. I call back and talk to someone else who is VERY rude to me. I ask for a manager who can't help me, but will be happy to expedite my card for 30 dollars. A simple notification that there is possible fraud on the card to which I can reply that I was the one attempting the purchase would be more than enough, but no they don't do that. I will be taking my banking needs elsewhere.

I paid my vehicle off and needed a paid in full letter that they would not provide. I over paid and they needed to issue me a refund so that was the excuse as to why the account was still open and they could not provide a paid in full letter. That is just dumb as they already received the funds so not like you giving me a false document and the account just needs on click to be closed. Never again.

My debit card was used fraudulently with 3 charges amounting to $241.59. I reported this immediately to the bank and a fraud investigation was initiated. It's been a week since this occurred, and I still cannot get the funds credited back to my account. The representative confirmed the bank knows these are fraudulent charges, yet it's going to be another week before MY MONEY is refunded. 5/3 has been very difficult to deal with regarding this situation. They seem to forget that it's me who was victimized and every person I have spoken with has given me attitude. I will close my accounts as soon as this mess is straightened out, and I will never refer anyone to bank with 5/3 in Tennessee or anywhere else.

This company takes advantage of people and has AWFUL customer service. I paid off an auto loan with them in 2022 and specifically chose to add interest to complete a full payoff of my loan. Of course now they have been charging me late fees and interest and JUST told me about it when it hit my credit. Their customer service was even worse - calling in they don't understand what you are saying and speaking with a manager doesn't help. She was rude and aggressive to me and DID NOT HELP. She was like well it is what it is and wouldn't even let me pay off the loan. They are holding me hostage for something I paid off in 2022 and I will NEVER be doing business with this company again.

Car loan Totaled car with hail damage. I paid GAP amount. Still took 4 weeks for them to work with my insurance co. To get resolved. People they hire to help on the 800# are useless. Never ever again…

There is no way I can leave a review and not be incredibly sarcastic. What I can say is stay as far away from Fifth Third Bank as you can. I opened an account a few weeks ago and a) was unable to take advantage of their $450 credit (for opening an account) because by the time they called me back to help me set that up it was too late and b) after putting all of my cash into the account and taking my card on a weekend vacation - I was unable to access any of my cash. This is obviously only the beginning of my problems that are now snowballing. Access to my account was denied stating they thought it was “fraudulent”. That would be OK IF AND ONLY IF they had customer service available so that I could speak with them and get access to MY MONEY. However, they do not provide customer service at night or on the weekend. But they told me to “not to worry! They’ll be there on Monday for me”. Stay as far away as you can.

I wouldn’t give them any stars, in all honesty. I received a large part of an inheritance recently, and deposited it. This wasn’t the first part of my inheritance, but rather the 2nd of many large deposits to come. Anyway, the first deposit went off w/ out a hitch, this past fall. However, that was not the case with my most recent. I was notified the following day, which was a weekend, that a mandatory hold would be placed on all my funds for ten business days. There was nothing anyone could do to expedite the process. There would be a ZERO % chance the funds would process and be available sooner. Mind you, I am a single mother of 3 small children. I have a mortgage to pay, tuition due/ deposits for next school year I’d like to pay, car payment and let’s not forget the wild cost of groceries. I spoke to 2 customer service reps on the phone, another on the apps chat, a supervisor and nothing.

This experience of my dad’s passing and dealing with this bank has been HORRIBLE. If you make it online with the deceased Department they have no empathy and act as if they don’t care as if him passing wasn’t enough! Horrible experience

There should be a 0-star option. I have never had a more difficult time getting access to my account. I have had to repeat the process several time due to changes they have made on their end. I will NEVER use them again. The online department is only open from 8am to 5pm which are the hours I work, not at a computer, which requires me to leave work to access a computer just to long in at their convenience.

After going through their process to retrieve my login and update password and receiving numerous calls and emails to make sure I am who I say I am and supposedly updating everything the login and password don’t work and they tell you to contact them but they don’t have anyone at their call center working outside of business hours. I think I will just move my funds to a bank that has a system that works.

I deposited a check through my mobile app to my account and because it didn't have my given name on it the man at the bank refused the deposit. When I took the check to the bank and put it with my driver's license the same man refused to take it. After a screaming match back and forth at the ATM I told him it better get deposited. He put it in a savings account that I have never used instead of the checking account which has been overdrawn due to him not taking the check in the first place. Needless to say, I won't be there long. Thanks for nothing Fifth Third! I'd give a no star if I could.

We have been with this local bank for over two years now and have been disappointed more than once. One major issue is the lack of availability on their end when we make a call or submit something online in our account space. I've tried calling twice this morning to get a CSR with no luck. I tried messaging online (per their phone bot) with no luck, as well. Another major issue is a home equity line we have with them. We make payments on top of our regular payments, but the account balance rarely moves. Where is the money going?

I opened a credit card with 5/3 because they have a promotional transfer with 0% interest for 18 months. I made the transfer to 2 large credit card companies and 5/3 takes 2 to 4 weeks to complete process of transfer, however 5/3 sends me an statement with a require payment although the transfer has not been received to pay off the credit card. I find 5/3 is taking advantage of the consumer because they should start running the statement date the pay-off completed. I need to make a payment on my current CC and now a payment for the transfer that’s not completed. That’s ripping the consumer off. Horrible service!

They decided to discontinue their retirement SEP and IRA accounts, I could care less! I assume as mongrels as they are it’s money!?!? I have lost 10% of my secure bank backed CD and no one is answering the “why”?! I am retired. Past age of 59 1/2. There are no early withdrawal penalties at my age. I have left messages and emailed even the person in charge of their dept. No one can answer why and where my 10% loss is at, they can’t even tell me what my starting balance with the retirement CD was?!? The people in the bank are not able to help (that is very questionable also) because it’s one person (whose name I will save for later) is apparently the only person who can help! His voicemail says ”leave me a message and I will return your call at MY Earliest convenience". Fifth third convenience and your money may collide! Enjoy the ride!

I have a vehicle loan with Fifth Third Bank that cannot be paid due to "account cannot be verified". My phone number is not associated along with social from the loan. Call support and they say go online while online says call support.

It's a shame that there are no negative stars to qualify this company! Today I was exchanging a check at the Naples, FL branch and at first they asked me for three proofs of identification just because I didn't have an account with them, soon after, I went to. I disagreed with the attendant and put me in contact with the manager, I was taken to their office and there to register me for possible check exchanges in the future, they asked for my social security number and finally they were able to exchange the check, but this is possible with the.

I can rarely get an agent on the phone when needed. Within the last year it's been so many glitches in the system that, it's become very frustrating. I'd give it 5 stars if it were based on customer service when I am able to speak to an agent. They're always super nice, helpful and professional. Maybe get new IT personnel to put up better security to protect consumers.

Zoya is very helpful and she treats clients with utmost patience. Zoya also provides assistance towards financial goals. I would definitely recommend her to be approached for any assistance at Fifth Third Bank.

Bank claims no hidden fees or early payoff fees, upon paying off auto loan found this to be false. Wanted to talk to someone about this... Good Luck. Had to wait in main line at branch office for over 20min only to finally be allowed to check in for loan department. Informed amount shown is amount to pay no hidden or early payoff fees. When came time to payoff, paid amount in full only to check in the following day and got slapped with $132.76 early payoff fee. Then was hung up on by Customer Service on 2 different attempts to call and resolve the fee that I was informed I wouldn't be paying. Hope to be finished with this place soon.

I am sharing this review, ironically, during the celebration of National Consumer Protection Week. My business has been a customer of the downtown Fifth Third Bank branch for approximately 20 years. Fifth Third failed to protect our funds from an account takeover via a "check-washing" theft (involving the changing of payor's name, and obvious forgery of signatures). Unfortunately, despite immediately reporting the theft, it happened more than once (June, 2023, and December 2023). Fifth third failed in its most basic duty --- keep the funds safe and secure. To add insult to injury, Fifth Third then denied our requests for reimbursement.

This bank and its staff help is garbage. They will fraud you. Them in my insurance company jumped my insurance with no consent of mine. I got it lowered down. Went today to try to pay my mortgage and the rate didn't drop like it's supposed to. I trying to pay the proper amount and they won't let me and said if I don't pay I'll face fines and foreclosure. Their insurance team even see the errors. Horrible customer service and predatory stay away. Game on Fifth Third.

Employees did not know their jobs, rude, unable to assist with issues. Them trying to contact "The Back Office" is a joke. Terribly long wait times of over one hour. I closed out my account after only one week and went elsewhere. Overall a terrible experience. I have nothing to gain from this review. Beware. I would like to leave zero stars.

53rd locked my account and denied me access. Also locked my card, called, requested another card and after 8 days still have not received another card. I Don't have a card and don't have access to my account online. Their customer service is very poor.

This bank is a parasite. Fifth Third Bank has no loyalty to their customers. Covid hit and I did not get my mail. One late payments that was two weeks late has been on my credit for 4 years now. I Paid the 48k off in two payments because of how they talked to me when I addressed the issue. If you want to finance the devil go to FIFTH THIRD BANK.

What more should I say look at reviews and rating for yourself, do not visit the Seffner branch. Manager very unprofessional, waited over an hour, I was treated like I had a do not disturb sign. Once finally seen was lied to and told they could not help, had to call customer service for help and go in to another branch for help

I used their My Advance & paid it off early, their automated system took the money anyways even after my payment. I called & spoke with a Supervisor who tells me nothing they can do until it "FALLS OFF". So now my money is locked up, their system when I made the payment DOES NOT tell you another payment will hit and lock up those funds.

I received a mail offer for Fifth 3rd Bank for a new account. The offer states get 450.00 when you have direct deposit totaling 3000.00 or more within 90 days of opening the account. I met the requirements and received 342.00. They took $108 in taxes. Nowhere on the mailer did it state taxes would be held. That’s false advertising.

In December 2023, I tried to make a money transfer from my personal Fifth Third Account to another personal account with a brokerage firm. Apparently, Fifth Third partners with Cash App to monitor fraud activities; however, it was my transaction between my own accounts that Cash App decided was fraud, which locked me down and denied me access to my Fifth Third account without any security codes, texts or emails being sent to verify my authenticity. The transfer was never completed and the funds remain with Fifth Third, not me.

Staff is courteous. But that’s the bulk of what you get in regard to service. This location on Buford Hwy in GA carried an extensive check verification process for a check that was written on an account that is with their bank. The account is not under a small institution-the check was written from a State of Ga account that the bank has essentially discredited for being good for the check. Not sure if the inconvenient and outdated verification process is racially motivated or simply because the bank is so small and unknown they aren’t up to current business standards. I have never seen a check verification process of this stupidity with another bank-even if I don’t have an account with the bank. Fifth 3rd, please go take lessons from Bank of America, Chase or Regions. I would never consider switching my services to this bank and would never recommend this bank to anyone! Family, friend or enemy!

Went to the ATM on a Sunday to take out money out of my account. The withdraw cash option was not available, only deposit. For a bank that's supposed to work 24 hours a day 7 days a week, it clearly didn't work for me. The money is in the bank and I was unable to make a withdrawal. This is the worst bank that I have ever dealt with. Bank somewhere else, they have no staff, you wait in line at the drive-thru or inside and they put holes on your money when you make deposits.

Dividend Finance (division of Fifth Third Bank) failed to do their due diligence before partnering with a scam Installer (Vision Solar). I question whether they run ANY background checks with their partners. I question whether they turn a blind eye and continue business as usual. I questioned their lending practices and their beneficial relationships with their installers.

They blocked my accounts because I accidentally deposited a check with a wrong date, even though the person who wrote the check said it cleared his bank and was showing them proof, they made me wait until the next statement date, 22 days.

I live in Georgia. Only four banks, lots of ATM but can't deposit money. Only at the four locations so I ride about 30 minutes to deposit. Went to deposit the new ATM they installed. Kept my money said issues. Now am having to wait two business days to see about money. Worst bank ever. Not convenient at all. Please don't bank there.

From day one, I have never been satisfied with the way this bank conducts business. I am a small business owner. And they put a 7 to 10 day hold on every check I deposit. Except they do not tell you about the hold. No email, no text, no info on the deposit receipt. And when you call to ask to get the hold removed once the funds have been verified, they just tell you there is nothing they can do about it. And with all the holds has created more fees that they have charged me due to checks, bouncing, or items being returned because of the deposit holds. The one thing this bank is good at putting a small business out of business.

During the time I've had a account open with this bank my account has been hack 5 times and they continue you to somehow let the charges go through all over the United States! Then tell me I have to go 2 weeks without a debit card and they will not send one faster unless I pay the 30 dollar fee. Have you lost your mind? I need to pay the fee when your bank cant control the hackers getting through peoples cards? Remind you mom of 3 and have bills to pay. They want you to wait the full 2 weeks!! Needless to say I will be switching banks! Run from this bank. They dont care about the customers or anything!! And believe it you will be on hold for 40 minutes waiting to speak to somebody!!

If I had the option to give negative stars I would! Let’s start out by they hold money from your paychecks and their mobile app/website never works. When you do physical checks you won’t see it until a month later. There is always something with these guys. Definitely better banking everywhere else

There has never been a time in which I had a good experience with them. Every time I call they never help. They refuse to tell me if the payment was made and don’t help me log into the account online. They ask me to call back instead of helping me on the spot! This is what I have to go through every time. I don’t understand if they just don’t want to get paid or just want to make the customer’s experience terrible. 0/10.

This bank has been the worst I've ever been involved with. There are several issues with the way they do business. To start with customer service is rude and unhelpful every time and when they don't have an answer for you they just hang up. The way your statement is set up there is no running total. This makes it impossible to know what your account balance is at any given time. I am a small business owner. I've been in operation for NINE years and I've never ever had such an issue financially as since having this bank. This bank will place a "float hold" on some of your deposit funds but will not advise you of the amount or when the funds will be credited to your account however your transaction history and statement will reflect the full amount of those deposits is reflected in your current balance. And who knows what the reasoning is for the "float hold".

They keep denying me for a credit card and I being with them for 8 years. When I apply they ask for a copy of my social security card, the one I took and gave them the original to have a copy and they still are asking for that and keep putting hard inquiries in my FICO score, putting it down 20 points because they never do the right information. Plus they never call back giving a explanation why they keep doing it, are they Bias? Because I'm a ** guy and have 2 last names?

The worst bank I have ever had. Do not open accounts with this bank, you will regret it. Thieves. I make a debit purchase and still pending after 3 days. They confuse you with your money so they can charge you for overdraft.

I disputed an unauthorized Platinum MasterCard purchase on 6/3/23. Fifth Third guarantees to refund unauthorized transactions posted to your MasterCard. It has been 158 days now and my account has not been credited! I have called multiple times now and have always been told the funds would be refunded in three days!

In my many years of cash handling experience I have never been or worked anywhere that when you give someone money they hide it from you when they count it, not until today. The lobby is set up with a high counter so that after you hand the teller the money you can't see it while they process the transaction. I handed her a stack of $20s to deposit, having already counted it twice. Money disappeared from my view. Since the wall is so high I could not see over it. She takes it to the money counter and tells me it was only $381. I said that is impossible there are no $1s in there. I counted it again in front of her, she did not even bother to watch me, she took it again behind the counter where I could not see the money and after a few minutes ran it through a different bill counter and it was $100 less than what I had counted.

- Earlier in the month of October, even though I have called more than 5 times in the last 2 years to get my address changed with the bank, they still sent my updated debit card to the old address they swore wasn’t in their system. It took me over a week to get it even when they expedited it and I had to hound them about it even then.

In my 50 years of having accounts with numerous banks I have never gotten such poor service. Every interaction I have had has been over complicated and frustrating. My home loan was sold to them and I regret not being able to choose who would service my loan more every time I have any contact with them. AVOID!

Two major issues recently. First they started charging fees from ATMs that do not charge a fee if it is not one of their ATMs. When I questioned it, they claimed they sent a notice about this change. That is not true. Also, we have joint accounts with our teenage children. Our 14 year old locked herself out of the app. I contacted them to reset her password because she is a minor - only FOURTEEN. They insisted she call even though I am on the account and she is a minor. This is astonishingly irresponsible on their part. Between these two issues I would say their ethical standards are highly questionable. Not something you want from a financial institution.

This is one of the worst banks I have ever dealt with. Recently we purchased a new car and financed only $10k, just to give our already excellent credit rating (820+) a small boost. When the dealer came out with the loan paperwork, I about fell out of the chair. 5/3 Had written us a loan for the $10k at 9.55% interest and a $195 loan FEE.

My experience with Fifth Third Bank has been overwhelming frustrating. It’s like being in an abusive relationship you know you got to get out of, but you just hoping that they would do right; which never happens. 1st Online Banking. It is not 24 hours. It is inaccessible from 12 midnight – 6 am every day. The reason is for maintenance. There have been times where I try to move money from one account to another account but couldn’t. I can’t even see what’s in my account, during those times. It is very inconvenient if you are travelling on the road late at night, or even overseas. I have almost been stranded because of this maintenance issue.

Fifth Third is causing overdraft fees to accounts by not having a running total so you can view your account accurately. I am not sure why they have went to this way of hiding your bank transactions and full disclosure of your money going in and your money going out. But it makes it hard to actually know how much money you have when you have several transactions going on at one time. This new way of banking is terrible. Need to go back to transparency.

I've met some friendly people. However when you try to reach anybody in authority in this bank it's very obvious they could care less what customers think or say. The way they treat customers is despicable. I was locked in a bank. I went in to put money in my account and was locked in a cage without my knowledge because I had my car keys in my pocket. No sign. Disgusting. Disgusting. Despicable people that would do something to a customer unknowingly. They made mistakes and trying to reach people on account issues is like pulling teeth because they don't call back when they say they will. They do not respond and when they do they just lie to you. I hate liars so if you want to be lied to go to this bank. I'm sure you'll feel really good. Good luck. Good riddance of this place. I can't wait till they go out of business. They got fifth third of a brain.

My savings account was closed without my consent even though I called to make sure all was good with it before a large direct deposit was due to hit. They closed the account literally hours before. I come into this branch to fix the problem and I was taken 15 mins past my appointment time. The banker Cody laughed when I told him the problems I was having. I sternly told him that this was in fact not funny and the branch manager Luis started to stare at me threateningly. I asked him why he was staring at me like that and he walked aggressively towards me and said he was going to call the cops. Absolutely no conflict resolution or mitigation. Straight to calling the cops on customers when this was absolutely their fault. DO NOT bank here or especially with this branch.

75 years old. I want to sit on a chair and it rolled out under me. I fell on the ground, my legs in the air. The banker asked if I was okay. I said I'm a little sore right now. She never asked to fill out a report. The manager Mo was very rude. I talked to corporate and they did absolutely nothing, never even called me back. No respect for a senior. In general the bank is horrible to tellers sitting at a desk and all you do is wait.

This bank is terrible the way how work about providing information and collecting payments is to old the web page. It's too bad. Let said you pay today and they take the money from my bank after 5 to 7 days and then the register different days create confusion blablaaaa.

We have had this bank for years and years and they let scams go through. We are moving all 3 of our business accounts over to Truist. This was the last straw. They sided with a scam website and I had SOOOO much proof and now I am out $124.91. This isn't the first time we didn't get money back on a scam. They let fake checks go through with the incorrect spelling of our company and a signature that wasn't even ours. We didn't get refunded on all of them, but let a legit transaction come in and they block it or question us. If we send an employee to MAKE A DEPOSIT, they deny them. I mean WTH??! We have had another business and our personal account with Truist for 20 years and have NEVER had to deal with the garbage we have had to deal with in 53rd Bank. My husband has finally agreed to pull everything. Beware, you may get the same treatment one day too.

I transferred money from a bank to my 53rd checking account. The fraud Department flagged this transfer as fraud, At 1st contact, the customer service at 53rd was so rude, she said the money was frozen, and I would be turned into all 3 credit reporting agencies, and I could not acquire any accounts with other financial banking services. It took 16 days, and I drove 150 miles, plus unless telephone h*ll events to solve a nothing burger. I broke no laws, all MY actions were within the normal personal banking agreements.

Worst bank ever!!!! I literally have waited for my debit card for two weeks. I can't use my mobile banking without it so I've been borrowing money from friends and family until my card comes in. I have money in the bank but can't use it. Because they close early on weekdays and not open on weekends. I Can't send my loved one incarcerated out of state money to eat. I can't use tap to pay and all because my money is in this BANK ACCOUNT AND TOMORROW IS A HOLIDAY. I DON'T KNOW WHAT I'M GOING TO DO ... BECAUSE I ALREADY BORROWED MONEY... I'M LIVID. I'M LIVIDDDDD I WOULDN'T RECOMMEND THIS BANK TO ANYONE. I'M GOING TO DO A REVIEW ON EVERYWHERE POSSIBLE TO LET EVERYONE KNOW DO NOT BANK WITH THIS AWFUL Organization. I FEEL LIKE IT'S A FRONT. IT'S THE WORST PLACE IN NASHVILLE. THEY SHOULD SHUT DOWN.

This is the worst bank to have, unnecessary holds and payroll checks, ridiculously high overdrafts, and totally inconvenient. I've made 3 deposits and none were cleared as normal banks do. DO NOT BANK WITH THIS BUSINESS

Deposited cashier's check from BOA, teller didn't say there would be a hold. It's been a week and still don't have credit. What the heck! When I called the supervisor said they don't know how long checks are held.

My checking account was closed without the bank staff contacting me at all. I was suffering with serious and debilitating health issues. My account was not overdrawn, delinquent, or in bad standings. I went to give the SSA my bank information to start my SSI and could not log in… Account showed that it didn’t exist. Rotten bank!!! To add insult to injury, I called the bank (DesPlaines, IL branch) and a guy answered, I explained that I was livid that the bank closed my account without the courtesy or professionalism to address any concerns. The associate said that he would give a message directly to the branch manager to call me on Tuesday 6/20/23. I haven’t heart a single word from this manager. I’m glad to be done with 5/3 Bank as they don’t deserve my account or business. I’ve already suggested to my friends and family to switch banks and they are now at Chase and PNC.

I want to preface this with I did not originally open a mortgage loan with this bank, my previous bank sold it to this joke of an organization. I have had my mortgage since 2018 and never had issues with the previous loan holder. When escrow analysis occurred, I was notified timely to ensure I can update my banking information with the company who sends my bi-weekly payments. If the full amount was not initially received due to timing, the payment was applied, and I was notified that I needed to pay the difference until the biweekly payments caught up. No big deal, payments were made, and the new payment was caught up the next month.

The people at the branch are horrible liars. They charged me $10.00 to convert their own checks (checks from their own loss department) into a cashier check to pay the contractor. They held the final insurance check after cashing 7 prior checks because "confidential information the check may not clear." That's code for the woman named Cathy not liking that I told them that the loss department said I don't have to send the final check to the loss department because the repairs were 100% complete, per the loss department, and after two days and emails from the loss department she conceded I didn't have to send it, but it had to be held for 7 days, even though she saw the claim and I have been getting checks for 8 months while my house was rebuilt.

They kept a equity line open, several years after I closed it and charged me the annual fee (even though I know longer owned the house and closed the line in person and followed up over the phone. I have spent too many hours trying to get the annual fee reversed (it's only 65$) and no one knows or understands anything on the customer service line. Also they sent me to collections for the annual fee, that I should have never received in the first place! Do not bank with them!!!

I paid off my loan in full as soon as I received my statement. One week later, I received a notification by mail that they had received my money but would not apply it to my loan until I called them, and it would continue to accrue interest until the matter was finalized. First of all, why would I send them $10,000 if not to have it applied to my loan? Secondly, it's impossible to reach customer service. I've spent 45 minutes on hold and been transferred around. I am still on hold at this time.

We have banked with 5th 3rd for over 20 years. We paid off our mortgage 8 years ago which left us with a line of credit attached. We paid it off a month ago and was told by bank that we would get a release within 2 weeks. It has been a month and nothing. So I called the bank today and was told, "We don't get it. It goes to the county register of deeds and the bank looked it up on the county website and it showed they have it." So I drive all the over to my county seat and they tell me they don't have it. So I went back to 5th 3rd and was told again, "The county has it. We can do nothing for you and the account is totally closed out."

This is the worst bank to deal with, their employees provide you with false information on their days/hours open, what you can accomplish during the phone call, what you are able to do, etc. The online website is a complete and total joke - they make it impossible to sign up, waste hours of your time, charge fees, and are unwilling to help. They are illiterate, unhelpful, and rude.

Online banking is simply impossible. I wish there was someone in charge to help me. The helpline is simply unhelpful. "I am sorry but it's generated by the system. There is nothing we can do about it if the automated systems finds suspicious activities". The most common transactions in the US or outside, consulting your account online from outside of the country or a purchase outside of the country with their International card triggers a block on the account. Even when you use a trusted device. It's only through a lengthy and painful process that you can get your online rights to be reinstated. I have to go through this sometimes multiple times per week! I used to rave about Fifth Third until this security madness started in October of 2022. Could not be more critical of a bank service.

I had no choice. My mortgage was sold to 5/3 Bank. Both the transition and subsequent dealings with 5/3 have been awkward at best, dysfunctional at worst. From the initial payment, to setting up automatic payments to early payoffs to loan satisfaction documents every process was awkward, obtuse, and slow. I have had many mortgages over the years and they all were eventually sold on one or more times. I have never experienced any issues in the process - until 5/3 bank. So if you have a choice, just say no.

I opened a checking and savings account with a local Fifth Third Bank in Naples Florida. I did not activate the ATM card, made one large deposit and then did not touch the account for months. Fraudsters somehow started charging a "never activated atm card" over 10 transactions of just under $50 each. Fifth Third took months to PARTIALLY refund the fraud. They are refusing to refund the final $97. This has been a terrible experience with a financial institution that DOES NOT PROTECT THEIR CUSTOMER. This fraud was SO CLEARLY obvious I am still baffled as to how a huge bank did not flag these transactions. DO NOT BANK with 5th 3rd if you value your time and money.

Back in June of 2022 me and my wife got hacked. I am 77 years old, a Vet and cancer survivor. We have been dealing with this situation since and every time we get turned down for our money being returned. We have given them paperwork after paperwork from Webroot, Social security, IRS, etc and still refuse to give us back my wife's money. There were two Zelle payments made from our account that we never and a repeat never authorized. Other money that was taken and used for Amazon and many overdrafts when we mailed out bills and they bounced were returned. All they keep saying is denied. Do not bank with this company because they don't care about their customers. Their security is a joke. Keep your funds and go elsewhere to a bank that cares.

Had A cc with them and apparently through online with the last 4 of my ss, my last name and dob anyone can retrieve my username and reset my password. All that info has been leaked in data breaches. Someone hacked in and sent a balance transfer. I got an alert and called right away. After 45 min on hold the rep said she didn't see any transaction. I said look at the limit and available credit. Then she said, "Ok lets close the acct and send you a new card." I told them but it seems they are getting in through online. I’ve had this card sitting in a drawer at home for a year. She she said they couldn't close the online access.

We called and made payments every month with a representative. Paid up every month. We call to pay for Feb and there is a 155 late fee for Jan. Management could not explain where it came from and were very rude. Terrible service. Awful company.

For the second time, 5th 3rd Bank placed an extended hold on a check I deposited into my checking. First time it happened the told me there was an 8 business hold on the check because the person that wrote the check account had extensive fraudulent behaviors - - lots of bounced check. The person who wrote me the check was a former Assistant State Attorney and active member of the bar association. When I contacted the gentleman who wrote me the check he said the check cleared his account two day after I deposited it. It told 5 weeks for the check to clear. The check was for $600.