Fifth Third Bank Reviews

Employees did not know their jobs, rude, unable to assist with issues. Them trying to contact "The Back Office" is a joke. Terribly long wait times of over one hour. I closed out my account after only one week and went elsewhere. Overall a terrible experience. I have nothing to gain from this review. Beware. I would like to leave zero stars.

53rd locked my account and denied me access. Also locked my card, called, requested another card and after 8 days still have not received another card. I Don't have a card and don't have access to my account online. Their customer service is very poor.

This bank is a parasite. Fifth Third Bank has no loyalty to their customers. Covid hit and I did not get my mail. One late payments that was two weeks late has been on my credit for 4 years now. I Paid the 48k off in two payments because of how they talked to me when I addressed the issue. If you want to finance the devil go to FIFTH THIRD BANK.

What more should I say look at reviews and rating for yourself, do not visit the Seffner branch. Manager very unprofessional, waited over an hour, I was treated like I had a do not disturb sign. Once finally seen was lied to and told they could not help, had to call customer service for help and go in to another branch for help

I used their My Advance & paid it off early, their automated system took the money anyways even after my payment. I called & spoke with a Supervisor who tells me nothing they can do until it "FALLS OFF". So now my money is locked up, their system when I made the payment DOES NOT tell you another payment will hit and lock up those funds.

I received a mail offer for Fifth 3rd Bank for a new account. The offer states get 450.00 when you have direct deposit totaling 3000.00 or more within 90 days of opening the account. I met the requirements and received 342.00. They took $108 in taxes. Nowhere on the mailer did it state taxes would be held. That’s false advertising.

In December 2023, I tried to make a money transfer from my personal Fifth Third Account to another personal account with a brokerage firm. Apparently, Fifth Third partners with Cash App to monitor fraud activities; however, it was my transaction between my own accounts that Cash App decided was fraud, which locked me down and denied me access to my Fifth Third account without any security codes, texts or emails being sent to verify my authenticity. The transfer was never completed and the funds remain with Fifth Third, not me.

Staff is courteous. But that’s the bulk of what you get in regard to service. This location on Buford Hwy in GA carried an extensive check verification process for a check that was written on an account that is with their bank. The account is not under a small institution-the check was written from a State of Ga account that the bank has essentially discredited for being good for the check. Not sure if the inconvenient and outdated verification process is racially motivated or simply because the bank is so small and unknown they aren’t up to current business standards. I have never seen a check verification process of this stupidity with another bank-even if I don’t have an account with the bank. Fifth 3rd, please go take lessons from Bank of America, Chase or Regions. I would never consider switching my services to this bank and would never recommend this bank to anyone! Family, friend or enemy!

Went to the ATM on a Sunday to take out money out of my account. The withdraw cash option was not available, only deposit. For a bank that's supposed to work 24 hours a day 7 days a week, it clearly didn't work for me. The money is in the bank and I was unable to make a withdrawal. This is the worst bank that I have ever dealt with. Bank somewhere else, they have no staff, you wait in line at the drive-thru or inside and they put holes on your money when you make deposits.

Dividend Finance (division of Fifth Third Bank) failed to do their due diligence before partnering with a scam Installer (Vision Solar). I question whether they run ANY background checks with their partners. I question whether they turn a blind eye and continue business as usual. I questioned their lending practices and their beneficial relationships with their installers.

They blocked my accounts because I accidentally deposited a check with a wrong date, even though the person who wrote the check said it cleared his bank and was showing them proof, they made me wait until the next statement date, 22 days.

I live in Georgia. Only four banks, lots of ATM but can't deposit money. Only at the four locations so I ride about 30 minutes to deposit. Went to deposit the new ATM they installed. Kept my money said issues. Now am having to wait two business days to see about money. Worst bank ever. Not convenient at all. Please don't bank there.

From day one, I have never been satisfied with the way this bank conducts business. I am a small business owner. And they put a 7 to 10 day hold on every check I deposit. Except they do not tell you about the hold. No email, no text, no info on the deposit receipt. And when you call to ask to get the hold removed once the funds have been verified, they just tell you there is nothing they can do about it. And with all the holds has created more fees that they have charged me due to checks, bouncing, or items being returned because of the deposit holds. The one thing this bank is good at putting a small business out of business.

During the time I've had a account open with this bank my account has been hack 5 times and they continue you to somehow let the charges go through all over the United States! Then tell me I have to go 2 weeks without a debit card and they will not send one faster unless I pay the 30 dollar fee. Have you lost your mind? I need to pay the fee when your bank cant control the hackers getting through peoples cards? Remind you mom of 3 and have bills to pay. They want you to wait the full 2 weeks!! Needless to say I will be switching banks! Run from this bank. They dont care about the customers or anything!! And believe it you will be on hold for 40 minutes waiting to speak to somebody!!

If I had the option to give negative stars I would! Let’s start out by they hold money from your paychecks and their mobile app/website never works. When you do physical checks you won’t see it until a month later. There is always something with these guys. Definitely better banking everywhere else

There has never been a time in which I had a good experience with them. Every time I call they never help. They refuse to tell me if the payment was made and don’t help me log into the account online. They ask me to call back instead of helping me on the spot! This is what I have to go through every time. I don’t understand if they just don’t want to get paid or just want to make the customer’s experience terrible. 0/10.

This bank has been the worst I've ever been involved with. There are several issues with the way they do business. To start with customer service is rude and unhelpful every time and when they don't have an answer for you they just hang up. The way your statement is set up there is no running total. This makes it impossible to know what your account balance is at any given time. I am a small business owner. I've been in operation for NINE years and I've never ever had such an issue financially as since having this bank. This bank will place a "float hold" on some of your deposit funds but will not advise you of the amount or when the funds will be credited to your account however your transaction history and statement will reflect the full amount of those deposits is reflected in your current balance. And who knows what the reasoning is for the "float hold".

They keep denying me for a credit card and I being with them for 8 years. When I apply they ask for a copy of my social security card, the one I took and gave them the original to have a copy and they still are asking for that and keep putting hard inquiries in my FICO score, putting it down 20 points because they never do the right information. Plus they never call back giving a explanation why they keep doing it, are they Bias? Because I'm a ** guy and have 2 last names?

The worst bank I have ever had. Do not open accounts with this bank, you will regret it. Thieves. I make a debit purchase and still pending after 3 days. They confuse you with your money so they can charge you for overdraft.

I disputed an unauthorized Platinum MasterCard purchase on 6/3/23. Fifth Third guarantees to refund unauthorized transactions posted to your MasterCard. It has been 158 days now and my account has not been credited! I have called multiple times now and have always been told the funds would be refunded in three days!

In my many years of cash handling experience I have never been or worked anywhere that when you give someone money they hide it from you when they count it, not until today. The lobby is set up with a high counter so that after you hand the teller the money you can't see it while they process the transaction. I handed her a stack of $20s to deposit, having already counted it twice. Money disappeared from my view. Since the wall is so high I could not see over it. She takes it to the money counter and tells me it was only $381. I said that is impossible there are no $1s in there. I counted it again in front of her, she did not even bother to watch me, she took it again behind the counter where I could not see the money and after a few minutes ran it through a different bill counter and it was $100 less than what I had counted.

- Earlier in the month of October, even though I have called more than 5 times in the last 2 years to get my address changed with the bank, they still sent my updated debit card to the old address they swore wasn’t in their system. It took me over a week to get it even when they expedited it and I had to hound them about it even then.

In my 50 years of having accounts with numerous banks I have never gotten such poor service. Every interaction I have had has been over complicated and frustrating. My home loan was sold to them and I regret not being able to choose who would service my loan more every time I have any contact with them. AVOID!

Two major issues recently. First they started charging fees from ATMs that do not charge a fee if it is not one of their ATMs. When I questioned it, they claimed they sent a notice about this change. That is not true. Also, we have joint accounts with our teenage children. Our 14 year old locked herself out of the app. I contacted them to reset her password because she is a minor - only FOURTEEN. They insisted she call even though I am on the account and she is a minor. This is astonishingly irresponsible on their part. Between these two issues I would say their ethical standards are highly questionable. Not something you want from a financial institution.

This is one of the worst banks I have ever dealt with. Recently we purchased a new car and financed only $10k, just to give our already excellent credit rating (820+) a small boost. When the dealer came out with the loan paperwork, I about fell out of the chair. 5/3 Had written us a loan for the $10k at 9.55% interest and a $195 loan FEE.

My experience with Fifth Third Bank has been overwhelming frustrating. It’s like being in an abusive relationship you know you got to get out of, but you just hoping that they would do right; which never happens. 1st Online Banking. It is not 24 hours. It is inaccessible from 12 midnight – 6 am every day. The reason is for maintenance. There have been times where I try to move money from one account to another account but couldn’t. I can’t even see what’s in my account, during those times. It is very inconvenient if you are travelling on the road late at night, or even overseas. I have almost been stranded because of this maintenance issue.

Fifth Third is causing overdraft fees to accounts by not having a running total so you can view your account accurately. I am not sure why they have went to this way of hiding your bank transactions and full disclosure of your money going in and your money going out. But it makes it hard to actually know how much money you have when you have several transactions going on at one time. This new way of banking is terrible. Need to go back to transparency.

I've met some friendly people. However when you try to reach anybody in authority in this bank it's very obvious they could care less what customers think or say. The way they treat customers is despicable. I was locked in a bank. I went in to put money in my account and was locked in a cage without my knowledge because I had my car keys in my pocket. No sign. Disgusting. Disgusting. Despicable people that would do something to a customer unknowingly. They made mistakes and trying to reach people on account issues is like pulling teeth because they don't call back when they say they will. They do not respond and when they do they just lie to you. I hate liars so if you want to be lied to go to this bank. I'm sure you'll feel really good. Good luck. Good riddance of this place. I can't wait till they go out of business. They got fifth third of a brain.

My savings account was closed without my consent even though I called to make sure all was good with it before a large direct deposit was due to hit. They closed the account literally hours before. I come into this branch to fix the problem and I was taken 15 mins past my appointment time. The banker Cody laughed when I told him the problems I was having. I sternly told him that this was in fact not funny and the branch manager Luis started to stare at me threateningly. I asked him why he was staring at me like that and he walked aggressively towards me and said he was going to call the cops. Absolutely no conflict resolution or mitigation. Straight to calling the cops on customers when this was absolutely their fault. DO NOT bank here or especially with this branch.

75 years old. I want to sit on a chair and it rolled out under me. I fell on the ground, my legs in the air. The banker asked if I was okay. I said I'm a little sore right now. She never asked to fill out a report. The manager Mo was very rude. I talked to corporate and they did absolutely nothing, never even called me back. No respect for a senior. In general the bank is horrible to tellers sitting at a desk and all you do is wait.

This bank is terrible the way how work about providing information and collecting payments is to old the web page. It's too bad. Let said you pay today and they take the money from my bank after 5 to 7 days and then the register different days create confusion blablaaaa.

We have had this bank for years and years and they let scams go through. We are moving all 3 of our business accounts over to Truist. This was the last straw. They sided with a scam website and I had SOOOO much proof and now I am out $124.91. This isn't the first time we didn't get money back on a scam. They let fake checks go through with the incorrect spelling of our company and a signature that wasn't even ours. We didn't get refunded on all of them, but let a legit transaction come in and they block it or question us. If we send an employee to MAKE A DEPOSIT, they deny them. I mean WTH??! We have had another business and our personal account with Truist for 20 years and have NEVER had to deal with the garbage we have had to deal with in 53rd Bank. My husband has finally agreed to pull everything. Beware, you may get the same treatment one day too.

I transferred money from a bank to my 53rd checking account. The fraud Department flagged this transfer as fraud, At 1st contact, the customer service at 53rd was so rude, she said the money was frozen, and I would be turned into all 3 credit reporting agencies, and I could not acquire any accounts with other financial banking services. It took 16 days, and I drove 150 miles, plus unless telephone h*ll events to solve a nothing burger. I broke no laws, all MY actions were within the normal personal banking agreements.

Worst bank ever!!!! I literally have waited for my debit card for two weeks. I can't use my mobile banking without it so I've been borrowing money from friends and family until my card comes in. I have money in the bank but can't use it. Because they close early on weekdays and not open on weekends. I Can't send my loved one incarcerated out of state money to eat. I can't use tap to pay and all because my money is in this BANK ACCOUNT AND TOMORROW IS A HOLIDAY. I DON'T KNOW WHAT I'M GOING TO DO ... BECAUSE I ALREADY BORROWED MONEY... I'M LIVID. I'M LIVIDDDDD I WOULDN'T RECOMMEND THIS BANK TO ANYONE. I'M GOING TO DO A REVIEW ON EVERYWHERE POSSIBLE TO LET EVERYONE KNOW DO NOT BANK WITH THIS AWFUL Organization. I FEEL LIKE IT'S A FRONT. IT'S THE WORST PLACE IN NASHVILLE. THEY SHOULD SHUT DOWN.

This is the worst bank to have, unnecessary holds and payroll checks, ridiculously high overdrafts, and totally inconvenient. I've made 3 deposits and none were cleared as normal banks do. DO NOT BANK WITH THIS BUSINESS

Deposited cashier's check from BOA, teller didn't say there would be a hold. It's been a week and still don't have credit. What the heck! When I called the supervisor said they don't know how long checks are held.

My checking account was closed without the bank staff contacting me at all. I was suffering with serious and debilitating health issues. My account was not overdrawn, delinquent, or in bad standings. I went to give the SSA my bank information to start my SSI and could not log in… Account showed that it didn’t exist. Rotten bank!!! To add insult to injury, I called the bank (DesPlaines, IL branch) and a guy answered, I explained that I was livid that the bank closed my account without the courtesy or professionalism to address any concerns. The associate said that he would give a message directly to the branch manager to call me on Tuesday 6/20/23. I haven’t heart a single word from this manager. I’m glad to be done with 5/3 Bank as they don’t deserve my account or business. I’ve already suggested to my friends and family to switch banks and they are now at Chase and PNC.

I want to preface this with I did not originally open a mortgage loan with this bank, my previous bank sold it to this joke of an organization. I have had my mortgage since 2018 and never had issues with the previous loan holder. When escrow analysis occurred, I was notified timely to ensure I can update my banking information with the company who sends my bi-weekly payments. If the full amount was not initially received due to timing, the payment was applied, and I was notified that I needed to pay the difference until the biweekly payments caught up. No big deal, payments were made, and the new payment was caught up the next month.

The people at the branch are horrible liars. They charged me $10.00 to convert their own checks (checks from their own loss department) into a cashier check to pay the contractor. They held the final insurance check after cashing 7 prior checks because "confidential information the check may not clear." That's code for the woman named Cathy not liking that I told them that the loss department said I don't have to send the final check to the loss department because the repairs were 100% complete, per the loss department, and after two days and emails from the loss department she conceded I didn't have to send it, but it had to be held for 7 days, even though she saw the claim and I have been getting checks for 8 months while my house was rebuilt.

They kept a equity line open, several years after I closed it and charged me the annual fee (even though I know longer owned the house and closed the line in person and followed up over the phone. I have spent too many hours trying to get the annual fee reversed (it's only 65$) and no one knows or understands anything on the customer service line. Also they sent me to collections for the annual fee, that I should have never received in the first place! Do not bank with them!!!

I paid off my loan in full as soon as I received my statement. One week later, I received a notification by mail that they had received my money but would not apply it to my loan until I called them, and it would continue to accrue interest until the matter was finalized. First of all, why would I send them $10,000 if not to have it applied to my loan? Secondly, it's impossible to reach customer service. I've spent 45 minutes on hold and been transferred around. I am still on hold at this time.

We have banked with 5th 3rd for over 20 years. We paid off our mortgage 8 years ago which left us with a line of credit attached. We paid it off a month ago and was told by bank that we would get a release within 2 weeks. It has been a month and nothing. So I called the bank today and was told, "We don't get it. It goes to the county register of deeds and the bank looked it up on the county website and it showed they have it." So I drive all the over to my county seat and they tell me they don't have it. So I went back to 5th 3rd and was told again, "The county has it. We can do nothing for you and the account is totally closed out."

This is the worst bank to deal with, their employees provide you with false information on their days/hours open, what you can accomplish during the phone call, what you are able to do, etc. The online website is a complete and total joke - they make it impossible to sign up, waste hours of your time, charge fees, and are unwilling to help. They are illiterate, unhelpful, and rude.

Online banking is simply impossible. I wish there was someone in charge to help me. The helpline is simply unhelpful. "I am sorry but it's generated by the system. There is nothing we can do about it if the automated systems finds suspicious activities". The most common transactions in the US or outside, consulting your account online from outside of the country or a purchase outside of the country with their International card triggers a block on the account. Even when you use a trusted device. It's only through a lengthy and painful process that you can get your online rights to be reinstated. I have to go through this sometimes multiple times per week! I used to rave about Fifth Third until this security madness started in October of 2022. Could not be more critical of a bank service.

I had no choice. My mortgage was sold to 5/3 Bank. Both the transition and subsequent dealings with 5/3 have been awkward at best, dysfunctional at worst. From the initial payment, to setting up automatic payments to early payoffs to loan satisfaction documents every process was awkward, obtuse, and slow. I have had many mortgages over the years and they all were eventually sold on one or more times. I have never experienced any issues in the process - until 5/3 bank. So if you have a choice, just say no.

I opened a checking and savings account with a local Fifth Third Bank in Naples Florida. I did not activate the ATM card, made one large deposit and then did not touch the account for months. Fraudsters somehow started charging a "never activated atm card" over 10 transactions of just under $50 each. Fifth Third took months to PARTIALLY refund the fraud. They are refusing to refund the final $97. This has been a terrible experience with a financial institution that DOES NOT PROTECT THEIR CUSTOMER. This fraud was SO CLEARLY obvious I am still baffled as to how a huge bank did not flag these transactions. DO NOT BANK with 5th 3rd if you value your time and money.

Back in June of 2022 me and my wife got hacked. I am 77 years old, a Vet and cancer survivor. We have been dealing with this situation since and every time we get turned down for our money being returned. We have given them paperwork after paperwork from Webroot, Social security, IRS, etc and still refuse to give us back my wife's money. There were two Zelle payments made from our account that we never and a repeat never authorized. Other money that was taken and used for Amazon and many overdrafts when we mailed out bills and they bounced were returned. All they keep saying is denied. Do not bank with this company because they don't care about their customers. Their security is a joke. Keep your funds and go elsewhere to a bank that cares.

Had A cc with them and apparently through online with the last 4 of my ss, my last name and dob anyone can retrieve my username and reset my password. All that info has been leaked in data breaches. Someone hacked in and sent a balance transfer. I got an alert and called right away. After 45 min on hold the rep said she didn't see any transaction. I said look at the limit and available credit. Then she said, "Ok lets close the acct and send you a new card." I told them but it seems they are getting in through online. I’ve had this card sitting in a drawer at home for a year. She she said they couldn't close the online access.

We called and made payments every month with a representative. Paid up every month. We call to pay for Feb and there is a 155 late fee for Jan. Management could not explain where it came from and were very rude. Terrible service. Awful company.

For the second time, 5th 3rd Bank placed an extended hold on a check I deposited into my checking. First time it happened the told me there was an 8 business hold on the check because the person that wrote the check account had extensive fraudulent behaviors - - lots of bounced check. The person who wrote me the check was a former Assistant State Attorney and active member of the bar association. When I contacted the gentleman who wrote me the check he said the check cleared his account two day after I deposited it. It told 5 weeks for the check to clear. The check was for $600.

I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me a notice during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit.

I have been banking with Fifth Third for a few years now, until recently I haven't had any problems. They did an update on their app a couple months ago and now it doesn't work half the time. I have a harder time logging in and if I do overdraft, I don't get the email until days later. The people have always been very nice, but it's frustrating when I have to spend 5 mins trying to log into my acct.

I wouldn't recommend anyone to use this bank!! This bank is a SCAM! I "supposedly" had an acct. (which I do not recall having) but they said I was overdrawn by $107 back in 2010 and that now I owe over $800....ARE YOU SERIOUS! They acted like they couldn't get ahold of me, but they had my number because I was speaking to them. Plus, we all know they send out letters in the mail which I never received. This bank will set you up for failure and they prey on the people who struggle. DO NOT USE THIS BANK!

I had the unfortunate experience of having an auto loan through these scam artists. We attempted to obtain our GAP insurance refund after only having the vehicle for a few months. After waiting 5 months and contacting them numerous times, we still did not receive this refund. I finally was able to speak with someone who initially I thought was helping me. However, this person transferred me to an outside party who had nothing to do with my loan and was a ''random Google search gap company''. I was not the first person to experience this deceit. As you can imagine, we are still hunting down our refund. Do not accept an auto loan from this ''company''.

Deposited a check, it shows processed but it does not reflect on the account when we called today and asked about availability we were told the check will be available today after 7p and when we checked the account today now my account is overdrawn. We deposited checks from this business 5 other times. The same thing happened over Christmas, everyone I spoke to gave me different reasons as of why check was on hold. I was told it takes 15 days for a check to process and be available in my account. Totally unacceptable, I’m ready to start banking somewhere else.

I have verified that Fifth Third has received the funds for a check that I deposited 3 days ago and have been told that I will not have access for another 8 days. No one can give me an exact reason why I’m not able to use my money. Nor do they seem concerned that automatic payments are pending and will cause the account to be extremely overdrawn and will accrue NSF fees although the funds are already at Fifth Third Bank.

Avoid this bank at all costs. My mortgage was sold to them and it's been one problem after another. First, they wouldn't let me set up my online banking account online or on the phone. In the middle of the pandemic, I was told I had to go to the bank location. Once there, they kept telling me it would all be easier if I would just open a checking account. The nerve! I had to repeat multiple times that I do NOT want to bank with them. Their online banking system is so outdated and it displays information differently for different months, making it very confusing to track your payments.

Terrible bank have my check on hold like idiots around Christmas time I couldn’t get my children gifts. The part that’s amazing is I received 3 checks before from the same person. Terrible bank and will most def be taking this to the news.

Transfers from one bank to my 53 account take 5 days. Deposit a check and it takes 3 days to show up. Dingy and empty lobbies. Like banking in 1950’s. Nothing good to say about Fifth Third Bank in Skokie, Illinois.

Updated on 01/10/2023: Currently Fifth Third Bank has what they call "foreclosed" my accounts so I had to go into a branch and have a banker call the fraud department while they remained on hold until I closed the account. In the midst of this they asked me if I had opened another account. Why? I have a non-profit and received a donation from Network for Good. I deposited it because I received a check from them before and when I called them they explained what they do, which is disperse donations to non-profits that anonymous donors send to them. Someone donated to us before, so the second check I went through mobile app and deposited. It turned out to be a fraudulent check and I was notified by Fifth Third that the check could not be processed.

Is a fraud, their offers when they give you 250.00 if you open an account and deposit 1,000 in the first 90 days. I did it and they never gave me the bonus. Second, customer service is the worst. They blocked my ATM and when I went to the branch in Florence, KY, told me that I had to wait 5 days for another one to arrive by mail even though I told them that I needed an emergency one since I was going on a trip.

I was talked into opening a business checking account to "hold" our ticket sale money for our 20th-year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently, they had been charging $11 a month, and I am not sure how long because online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back.

I have had a few overdraft charges that the bank even said they were at fault for so I ran out of reversals and I got charged two fees wrongly. I talked to two different employees. They even said it was an error but can't reverse it because previous errors with mobile bank app so I have to go thru disputes now and this isn't even the worst. They will try and justify these charges with the random charges I've charged ever since the previous errors. I take photos of all times I go negative and when I transfer money to cover it just so I have proof. I have been banking w for two years. It's only last year this has been happening. They need sued.

Mortgage was transferred to this bank. Trying to set up an account online and autopay is a joke. Their service is terrible. Live in hope that my mortgage gets sold on to another company as soon as possible in order to get away from these clowns.

By far the worst bank I have ever dealt with... It doesn't matter what it is with this bank, they will mess it up... I was sent $1100 zelle payment and 5th 3rd is telling me I gotta wait 3 days... Or how about the $4k dollars that 5th 3rd took from my account for a person check that I didnt write, I don't even have checks with this bank, money was refunded after 5 days "bank teller inserted wrong numbers" ... I will be closing account and running from this bank today.

AVOID AT ALL COSTS. I know several family members who have had problems with 5/3 over the years just flat out taking money from their accounts. And now we are trying to close my Grandmother's account with them, it's been a nightmare. They revoked access to her online account for no discernible reason, told me it was locked for "fraud" concerns when I called, and refused to tell me anything else over the phone because apparently I answered their security questions incorrectly, which frankly isn't true. I have all the information they need, I'm her established Power of Attorney, which they also know... But they can't do anything. Doesn't make any sense.

This bank bought my mortgage and is now charging me $95 more a month and I've been trying to get this straightened out for a month so far. I can't get anyone to tell me what the increase is for, it's not escrow. Plus they don't have bi-weekly bill available, which is crazy! Worst customer service ever! I'm beyond frustrated.

I neither have to time nor do I have the words to explain what an incompetent, dishonest and downright messed up institution 53 bank is. I've been lied to many times by their reps. I've been on hold or re-routed for over 50 hrs. when trying to get anyone with enough intelligence in their customer service (oxymoron as it pertains to these idiots) to fix issues. I was lied to about the terms of my mortgage refi then when the agent was caught in that lie they held back the disclosure form that by law I'm to get before closing... I just cannot express in serious enough terms to anyone interested in doing any type of banking NOT TO TRUST 53 Bank!

*On 09/06/22 during a chat with Fifth Third Bank, I requested loan history since statements were not available online. We noticed that the amount due was now showing $732.98 which was more than the previous amount of $664.90 that we usually paid as well as an additional principal payment of $35.10 bringing the monthly payment to $700.00. We were told that was because the monthly payment was always $732.98. Allegedly fifth third claims a “Monica” requested the account be adjusted which their website shows happened on 09/11/12 & a letter received says the request came on 09/12/22. (Per a supervisor on 09/26/22 who confirmed these calls were recorded but whose name was not gotten due to be hung up on, claims that this alleged requests moved our fund from the principals to past payments that were already made on time?)

53 Bank please stop buying people's mortgages!!! You will waste so much time trying to figure out how to navigate through the site or app. The waste time calling and being on hold trying to figure it out. They’ve only had my mortgage for 12 days and it’s been the worse experience I've ever had. It’s been stressful. If you’re reading this please do your friends and family a favor and tell them to advise their mortgage reps to not sell their mortgage to this company. Mind you I still haven’t been able to log in to anything to pay my mortgage. It’s been horrible.

I spent two days on on phone with different departments to no avail. I was transferred multiple times and put on hold for ridiculous amount of times with staff. I had taken home equity loan with another bank and my funds were immediately wired to my Fifth Third checking account. Fifth third flat out lied to me over phone. I lost a vehicle I had on hold because fifth third held on to my funds when I was told my money should have been available within one hour up to a max of 24 hours… I spoke with customer service, supervisors and the wire department. I was told no one one could help me because wire department is closed on Saturday. Wire department staff told me on a Friday funds will would be available Saturday (the next day). They weren’t.

The worst experience with any auto loan ever. I have worked with a lot of banks but the customer service with Fifth Third is the WORST. They refuse to apply principal only payments. When you send a text - which you must - every sing time, even if your check clearly states principal only, they don't. One payment was removed and not put back in at all. .. Even though the contract clearly states there is no penalty for early payoffs or for early/extra payments. I have been around and around with them with no luck. You can only communicate through text. Their complaint department is useless. When I call to talk to someone about it, they just hang up. End of story - do not bank here and do not take out any loans here.

So, long story short my mortgage was sold from another bank to Fifth Third Bank. I spent twenty minutes trying to create an account online to pay my mortgage. Then after getting to the final step it told me I needed to call customer support. I called customer support and waited 40 minutes on hold. After waiting that long one of the 5/3 representatives answered and said they would help, but then she realized that my phone number wasn't showing up because it said it was 5/3 bank that was calling her. So, she wouldn't help me access or set-up my account even though I could give them my social security, the new account number, and every piece of information (for an error that was theirs). Overall, I have had an awful experience and I hope that they sell my mortgage back to the original company I had it through.

I called 5 times and chatted 7 times beginning July 10. I just needed a letter stating my loan was paid off in order to get my extended warranty refund from the car dealership. I was told it was sent, they sent it to the dealership, they would fax it to the dealership, that it was never sent. One person actually hung up on me. Trying to reach a person is next to impossible if you don't have anything but a loan with them. It is all based on deposit accounts. There is only one number that you can call. I asked for a supervisor and was told no. I would not recommend this bank for any reason at all. Customer service is ranked right the worst I have dealt with.

DO NOT BANK HERE - If your money isn't as grand as everyone else - DON'T BANK HERE! For example, money is tight, and your balance is low - and you fear running into an overdraft - PAY ATTENTION - Yes, they will grant you three courtesy reversals - but if your account is negative $7, you will be charged a $37overdraft fee, if your account is negative $5, you will be charged an overdraft fee, if your account is negative $2, you will be charged an overdraft fee - with less than a week to make it current! This is important when you have to decide to put gas in your car, feed your family, during an post covid/inflation period!!! AGAIN RUN -SLOWLY BANKS ARE GETTING RID OF FEES - READ THE ROOM FIFTH THIRD!!!

Worst experience! It is a very very frustrating experience with 53 Bank. My Loan was sold to 53, I did not choose them. I ACH'd in funds to pay off my Loan. The funds were missing in action for 4days. I spent 4 days on tracing calls and being kicked back-forth among their depts with an avg wait time of 30~45min per transfer. No agents cared, even the supervisor who also sent me away to another dept. They couldn't locate the wired funds to begin with, and are unable to apply the Funds to my Loan. Finally on Day4, one dept can see the funds, but cannot move it to close my Loan. Now I have to file a claim and wait another 4d. I'll never use 53Bank again. Hopefully, they will eventually get my loan closed. I hope a Customer Care team from 53Bank will see this review and escalate for improvement.

Dishonest and poor customer. Not customer oriented and very bad and insincere. Hold time from Unprepared customer service representative. Supervisors aren't much better. Unfortunately they are unaware that they are in service of satisfying customers. They act like programmed corporate slaves instead of showing empathy and sincere thought with customers. I wouldn't recommend them to anyone.

On Aug. 1 2022 purchased a money order from the local branch for 900. I took it to Chase Bank and deposited it into an account. Well before I got home the bank teller teller called me and said the money order was no good. Saw numerous calls from the bank and an email from bank teller. Got to bank. He gave me another money order. Well now the bank wants to charge me for his mistake. No way. The manager at the bank said, "Yes. It’s the bank teller’s fault." Ok. Why charge a customer charge the bank teller the one at fault! Over and over I was told it is the bank teller’s fault because he didn't close one transaction before starting another transaction.

They erroneously took several hundreds out of my account, admitted (after an hour of arguing) that it was a mistake, then made up a complete lie that I actually owed them a different amount for a provisional credit from a previous dispute with the same company. When they were unable to give a date that they issued this other credit, they then changed the lie and said basically they felt entitled to take the money out of my account because they assumed I received a duplicate refund- even though the refund they're referring to was for a diff amount and happened prior to the dispute I opened with them.

Thinking my experience would be different from the bad reviews. I opened an account online on the 6th, I attempted to log in on the 10th to transfer money and I'm locked out of the account. Called cust customer, on hold for 20 minutes then hung up on. Call back a second time on hold for 41 minutes. I'm finally told I need to bring in further proof because my account was opened online. That's simple enough; but why not communicate that in an email? Why did I have to be transferred to the fraud department and wait almost an hour for that info.

Fifth Third Bank is the worst Banking Institution I have ever dealt with. They lost a $20,000 check I sent them to pay off my loan. After cancelling the check and paying off the loan on-line, they have now lost the title. No one I talk to knows what they are talking about. They are THE WORST BANK.

On 7/25/22 I was notified by text of a charge to Spectrum for $477 and change. I immediately called 53 Bank to tell them this was not authorized by me. We ended up in a off-shore call center. The Rep. told us that we needed to call Spectrum to get transaction ID number to stop transaction. 3-way call over an hour. Spectrum informed us that they could not stop it because they did not know what account it went to. Off-shore 53 Rep told me we can't dispute today because it's pending. Call back tomorrow. Called the 26th. Still pending, I did get a Rep. in the US. She did put in a dispute. They are telling 8-9 business days to sort this out.

I started this home buying process with Fifth Third unexpectedly. They called me to to check on my financial goals and I said “to purchase a home eventually”. She offered to link me to their one of mortgage officers, and I told her to call on another day. Well I received a call back in 2 minutes. The only good thing is I was connected to an amazing agent through them. I had an offer accepted over 30 days ago and since my loan has been approved, then back with the processor, the underwriter is complete, then told no they were not done, I’ve received several different estimates, still told to sign, whenever I ask questions, I was told to be patient and stop “rushing the process”.

I am getting a runaround of deflection from your "customer service" agent. I am unable to deposit a check via mobile phone. I log in, I take the steps, I click SUBMIT and my transaction is automatically cancelled. A message appears stating that 5/3 needs to check on something and to call your customer service number. The first time, I was told it shows I am at "high risk", and to just try again in 24 hours (to get me off the phone). But the agent could not tell me WHY I am a high risk so I could possibly address and fix the issue.

So June 30 my card ended up blocked and they couldn't explain why. Said too many attempts but I wasn't using my card. Nobody has my card info. It's a new card. Never used online anything. I wake up June the 1st after they unlocked my card to my ssi check gone from my account and all they can tell me is to dispute it. Their customer service is horrible which this also put my account in the negative 6 dollars so now I'm late on my rent and I'm sure come Monday I will have a overdraft charge. This is not fair at all and now I don't know what to do but hope they give my money back that was stolen to me it day it went to something called pay send. When I looked it up it's a international money transfer site. Their security is horrible and I am furious I don't get my money. I'm calling the news and whoever else I have to!!!!

If I could give this bank a 0-star rating, I would. I've had nothing but issues. I've spent 3 hours on hold trying to in touch with their online security department. I still could not get a human person. My insurance company sent a bill to them to pay from my escrow account. After one month, it was still unpaid, and the bank purchased insurance for me to "protect their interest". It wasn't until I called in and complained before they did something. I also sent a note to email contacts, but it remains unanswered. All I can hope is my loan is transferred.

Major problems with basic areas of customer service. Poorly handled my escrow, insurance notification from HOA, unauthorized charges through autopay, corporate office inept at processing basic functions and services to the account. Very unhelpful and shady practices with charging customers for insurance that is the legal responsibility of the HOA. This after sending them 2 different declarations of insurance, from both the HOA and StateFarm of the insurance, to the FA number they provided.

A couple of months after purchasing a new home, we received a letter that Fifth Third took over our mortgage. Since then, it has been pulling teeth to get anything from them, from updating our contact information, to paying our escrow. There is no online account portal and each contact for them is a different email domain, which they never respond to. An agent told me in August that our supplemental/reassessment would be worked into our escrow and to just give it time. When I called back in November after receiving a delinquency notice, they said to send in the bills to email and it would be handled. It wasn't.

I've had mortgage with the bank for several years and just closed it couple of weeks ago. Had to call them up to find the homeowner's policy number. The first time the agent on the line was very sarcastic and rude, saying she doesn't know anything and transferred me to the insurance department without giving me the policy number. I had to stay on the line for 25 minutes and nobody ever answered. The second time the agent was as rude, she finally gave me the policy number but before that she asked me one million unnecessary questions about my current email, address, work phone, mobile phone a bunch of two step verifications on the account that had been already closed! Which is ok, fine it's for security reasons. And after giving me the policy number she basically hung up. Worst customer service ever. I would never use their services ever again and would discourage anybody to ever use them.

I will keep my review brief. Virtually all of the 1-2-3 star reviews on this site cover experiences I have had. Up front I will tell anyone who has had a bad experience to file a complaint with the Consumer Financial Protection Bureau, the consumer protection office of your state Attorney General, your congressman/Senator's office if they support consumers. This Bank has no respect for its customers. They care about those other reporting avenues and trends show a pattern of damaging conduct to consumers whether they are legal or just plain unethical.

I have never liked Fifth Third Bank ("5/3"), so when my mortgage was sold to them this past February I was not happy. I have now been paying them for 3 months---by the way, I did not get a letter from Fifth Third until the middle of March (6 weeks after they bought my mortgage), so if the prior mortgage company had not called me I would have not known until I missed a payment (I had automatic payments). I cannot get automatic payments with 5/3 because I do not have a 5/3 account. My escrow payment went up this month, which is not unusual, but I had no notice from 5/3.

This banks fees are too expensive. $37 overdraft fee and if you can't afford to bring the account back to zero, that will be another $25 "overdraft extended" charge EVERY week in addition to the $11 monthly service charge. Try having covid and being out of work for a while and deal with unsympathetic reps who tell you "there is nothing they can do". They reversed two of those charges, but would not budge to do anything else to help me in my situation. Including rude customer service reps who threaten to send your information to collections.

Customer service whether in the branch or on the phone through the 800 number is just horrible. They place holds on checks after you’ve been banking with them for four years and never placed holds on them before. With no excuse as to why other than they did it. No help whatsoever other than, "If you end up with NSF fees we will see if we can reverse that." I’ve never had such issues with banks not wanting to help clients especially when they’re placing money in accounts. I will never bank with them. I will never suggest them and I will be pulling all of my money from every account I have.

Had auto loan with them for a couple years. Paid in full and never late. Had to write the Minnesota Attorney General to get a pay off letter from them. The letter was poorly written and only referenced the account, not the car. Calling them doesn't work. They tell you they will do it and then don't. Many calls were endless waits on line followed by a message that says "we are closed call back tomorrow". You can do better than this lender, even if you pay a higher interest rate.

The mobile app for my small business account hasn't worked for over three months. I have spent over 20 hours on the phone with agents and supervisors. The last "Tech" guy said that they cannot figure out why the app isn't working for small businesses. Maybe 3/5 is a better estimate of how well they work for their customers.

My mortgage was sold to Fifth Third Bank. Since it has been sold, I have suffered issues with my payment not being applied to my loan every time. I get calls monthly about the payments only to be told "oh yes, I see it here" and some other spiel about getting someone to fix it. This month, I got the call as expected, given the same line. Then a week later was told that my payment was returned to me. I told the CSR that was funny because I don't have the money in my bank account nor did I receive a refund check. Then while I was waiting for the CSR to 'investigate', because they don't have access to the notes from the last call I received, the person hung up on me. If I could re-fi my mortgage again, I would. This is bank is so technologically inferior between their website and customer systems, I just want to cry. I even tried to set up Auto Draft, what a joke. If you don't have a Fifth Third account you have to FAX in a paper form and pray.

This turned out to be an issue my other bank account not 5/3.

My mortgage was sold to Fifth Third Bank, I did not choose this bank. I try to pay extra on escrow and mortgage and there isn't a way to do this on the website. You have to call every time to pay extra. When I called the customer service representative said my account would go through an annual escrow review but he didn't know when. Kept insisting on me not paying extra on my escrow. My taxes went up and I KNOW escrow will be more than what they are requiring me pay, therefore I am paying extra. After I gave the customer service rep all of my payment information which included my checking account he asked if he could put me on hold and hung up on me. This is only my 2nd payment with this company. I truly hope the situation gets better.

I started out with great expectations after receiving great customer service at the branch I used to open my account. My first bad experience was not receiving my debit card for almost 2 months. The next was not being able to withdrawal money with my license because the system was down either citywide or nationally. I was supposed to pick my car up from the shop that day but instead I got to sleep outside because I could not withdraw any of the 2,000 or more in my account.

I have my mortgage thru 53. I paid early one month and the new due date reflected it. Auto-pay still deducted and over-drafted my account. Spoke with 3 people online for over an hour, transferred twice and got nowhere. Called in, took 15 minutes hold to speak to a real person. Real person promised me the auto-payment would be refunded, as well as the overdraft fee. Ok, logged in next day, no refund, new overdraft fee. Called in again, was given a case # and told that overdraft would be refunded.

I had a car loan thru 5/3. I traded the car in the 1st week of the month. They took a payment out on the 26th of that same month. Reaching them is an arduous task on its own. The website is useless. Upon finding the correct number to call, which was not as simple as it may seem, then navigating their computer call mess, I reached an actual human, who when I asked about the payment, told me I needed to call the dealership of my new car, as the bank only processed their payment as of the 26th, so the payment taken out on the 25th was rightfully taken out. I then had a supervisor tell me the same thing, but once I became infuriated, she made the comment about having an overpayment...this was what I called about from the start, so being told I need to contact the dealership was a misdirection tactic to get me off the phone. I will NEVER deal with this bank again.

They are the worst bank. I don't know why I've stayed with them, I should have left a long time ago. I've had many issues with them over the years. Their customer service is the worst - long wait times and they really don't care about your problem. They just want to get you off the phone. Recently my husband and my cards were compromised. I called to get a new card last week and they have no record that I called to request a new card. 8 business days before they'll review your claim when someone spent over $300 of our money - thieves!! You'd think 5/3 would be sympathetic - they aren't. ZERO stars. Stay away!

Their automated service is awful. It says type in your number. I begin to type it in then it says transferring your call. Then they have my old phone number on file that I can't use or have access to. They want me to call them off of that phone number. I've told them a hundred times I can't use it. I switched numbers. They want me to go to a bank to get my online banking set up because of this issue, but the nearest bank is over an hour away and I don't have time for that. This bank is aggravating.

Fifth Third Bank provides the worst customer service ever. Website? Impossible to navigate. Customer service? Asks redundant questions from overseas employees. Get switched over to 30 different departments. Truly stay away from their products. They just suck.

Now my experience with my local branch was 5/5 stars. I want everyone to know that. The teams there locally were incredible and did everything they could. My local branch was the Mooresville, NC location. Sadly on the back end with customer service, I can't say the same. They had a promotion that if you direct deposit $500 in 60 days, you'd get $300 for free. I was very excited about this. I had issues with the start of my job and their pay cycle and sadly my second check hit just 3 days after the 60th. Making it 63 days. I called to ask if they could go as far as maybe doing a one-time thing and making it overridden. They told me no. When I told them I would close my account out over this, cause that's not going above and beyond they were like "kay, have a nice day hun, bye" in a very "ya ya, we've heard that before", attitude.

I had an issue with my checking account that I could have resolved saving me stress, anxiety, and overdraft fees. Since many were unclear and I received different answers from EVERY representative I spoke to (even a branch manager). I ended up with a negative balance and overdraft fees I plan to dispute (wasting more of my time) on top of the long hold times (in an excess of 30 minutes) for telephone bankers. Not to mention they locked me out of my account online and canceled my debit card without any notification whatsoever. This bank is very unprofessional.

Worst bank ever! We went for a home equity line of credit and own two homes outright with no mortgage. We have guaranteed income deposited from pension every month. We were doing home renovations and needed the line of credit. In early September they pulled our credit which was great! We had to put the Hurricane windows and doors on our credit cards because they took so long in closing. It took them over 140 days due to them. So needless to say say they had to run our credit reports again because they took so long which of course went down since we had to put the windows on credit waiting for so long for this loan only to find out 4 months later it was being denied. Stay away from this bank!!!!

Fifth Third bank is awful to work with. In order to set up mortgage auto-pay with a non-Fifth-Third bank, you have to mail them a paper form. Once auto-pay is activated there is no notification. I have also had issues getting my bank set up as a payee. Customer service is no help. They just want to get me off the phone. In order to fix my payee I was told I have to go to a branch in-person to get it fixed. If you have a choice, go elsewhere. Fifth Third couldn't care less about making banking easy for you. Instead of making "your day a fifth third better", they do three-fifths of the work, so you get five thirds the inconvenience.

The fees for my account were excessive. I called to close the account and was told I had to come into the branch to close it. Note- I am 80 years old and we are in the midst of a covid epidemic. Went in to close the account and was told it was closed. A month later I was again billed and was told I had missed the close date by 1 day. I was told I had to come back in to close the account. What a scam! Stay away from this bank.

I was convinced to take out a small business association loan for my real estate company during COVID. I was only eligible for $4,700. The man taking the application told me that everything would be forgiven and I would not owe anything at the end. Struggling with my other job, I took it the loan out. I tried to send in the proper paperwork. No one knew what I needed to send in, no one could answer any questions, and the final call I had was with the sales rep that took the application that actually laughed in my face. They were are still all are clueless.

I requested a call back from the mortgage department (bot noted a 9-18min wait time) when the next representative becomes available. The rep that called back, stated that she is not in the mortgage department, and transferred me over for a 49 minute hold!!! Not sure about you folks, but my time is valuable. When I noted this to the rep that finally took my call, she lacked empathy hence my rave review.. Not the kind of people I want to do business with. The entire point of a call back is to avoid this rigmarole. Please get your process together. Everything is automated and we are still being channeled inappropriately. Happy Customers will remain loyal and lasting, otherwise we exit!

Well calling them could take 2 to 3 hrs literally. I was on hold once for over an hour then hung up on. They talk to you like you're bothering them. No, "Hello. How are you." No, "Thank you." They take forever to process payments that I send. Don't wanna hear it's the pandemic because other banks are not like that. I refinanced in my credit union which was always quick, polite and professional.

The worst customer service and the highest charge service fees. Another words- legal racket. Very soon probably this bank will go out of business. Stay far away from Fifth Third Bank. Lots of hidden fees!

This bank is awful. My first red flag was that when I went to pull out money for my wedding on a Saturday, they capped the amount at $1000. I asked if I could talk to someone who could override this amount as I needed the money to pay off the venue and I was told that there was nothing that anyone could do but that they could write a cashier’s check for the amount I wanted (7K) and charge me for the privilege. It wasn’t until I got a little loud and frustrated that this option was even presented to me, but I paid for a check from my own account so that I could get the venue settled.

Worst bank I have dealt with over 60 years. If you respond to an online bonus offer for opening an account and establishing a direct deposit, they may find a excuse not to pay it, as happened to me. After clawing through many layers of their bloated bureaucracy, I was told that there was no “digital” evidence of me responding to the offer properly. This is utter nonsense and I will never do business with them again. Beware.

I'm an insurance agent who has a client with a auto loan with Fifth Third Bank, called the customer support center to verify what lienholder address they would need listed on our policy. After 30+ minutes on hold, the representative told me she was not trained properly to answer this question! Wow, this is elementary knowledge at best. VERY SAD.

They have an outdated process and technology for online banking. You STILL have to fill a paper form and mail to be able to do auto mortgage payment. Nobody has revised the letters they send. They put a number and when you call it asks for ATM pin... I am a mortgage customer and not a banking customer. Feels like working with a 3rd world bank with unnecessary processes and archaic technology.

This is by far one of the worse banks I have ever dealt with period. Getting help is non-existent and expect a long wait time. To give you one example: one time I called one of the departments at around 8 pm that was supposed to be open until 9 pm. After holding for about 17 minutes a recording came through to announce that the office is now closed!!! I had a fraudulent charge that I could never get resolved after going to a local branch and calling 2 different departments. Their phone app works whenever it decides to work and does not allow you to save the password. So fed up with them I ended up closing all my accounts and told people I know to go elsewhere!

This is literally the most garbage bank I have ever experienced. I'm a new travel nurse that's on contract in Oregon. On Thursday they decided they didn't like a transaction so they put a fraud hold on my card. Fine. I called and they assured me it was lifted. I try to purchase dinner and everything is blocked. I try to call again and it's outside of operating hours so night 1 of both logging into my account and having an operable debit card being blocked.

They are clueless on how to evaluate risk to determine what customers are a liability and what customers are an asset. Their rates on every tier are out of touch with the rest of the banking system in the US. Bottom line, please use any other major Bank SUNTRUST, CHASE, BOA, Etc... You will be 1000 times happier than you did because this place is managed by a bunch of rookies that try to prey on undereducated consumers that really do not know much about lending, APR, Etc... THE WORST BANK IN NORTH AMERICA AWARD GOES TO FIFTH 3RD!!!

I just opened a new checking and savings account 10 days ago. Well I really need a debit card for the weekend. So I was going to see if they offer a temporary card in the bank like Wells Fargo does. I've called 10 times and nobody will answer at my local branch. So I decided to call a different branch and nobody is answering. I'm not sure if I want to bank with anyone I can't reach via phone since I will not be running to the bank to get a question answered. This is frustrating. If y'all are having trouble with labor shortage UP the pay and get some people in there to help. All I wanted was a temp card for business this weekend. I might switch banks on Monday.

I am a senior and not technically smart, so I’m going to the bank and have the banker help me with my bill pay. I win in a stop to be OK like I have done in the past but for some reason the bills kept getting paid. I am a disabled senior on a fixed income and it was a mistake that continue for some reason. The banker lied and told me he would file dispute and my money would be refunded on September 15. It wasn’t.

So many issues with Fifth Third, namely the website. I had an installment loan with 5/3, wish it was with ANY other bank. 1. I submitted a payment online; the next day the payment showed neither scheduled nor posted. 3. Thinking the above was due to my error, I submitted the payment again. Three days later, I was shocked to find my checking account (with another/better bank) in negative balance, with nsf fee, due to the payment being processed twice. 4. I visited the local 5/3 branch to be told, in effect, they couldn't help. I would have to call customer service (monster wait). I was also told to go to my checking account bank and have the 2nd debit reversed, which they did.

I was trying to add an non-Fifth Third account so that I would transfer money back and forth from a newly opened bank account because I relocated. They did not have Fifth Third banks. My transaction was denied. I talked in chat with an online representative. They could not help me. The rep told me to try deleting account and trying adding again (Spencer). That did not do it. It just locked my account because of too many attempts. Then he said called the customer service number. I called the customer service number. The representative (Sara) did not understand what I was talking about. I explained like three times. She said she could not see anything else other than my accounts already there. I explained that what I wanted to do was add a non-fifth third account, which I did, and was denied. She still did not know what I was talking about.

If I can give a negative rating I would do it. My house got on fire and the insurance paid out the check. Unfortunately my mortgage is with these clowns. They took over a week to send me the instructions how to get the check endorsed. Based on their instruction, I sent the check and the insurance papers and now it's over a month later I still don't have the check back. This is pathetic.

They closed my debit card on a Sunday morning. They said that I made over ten attempts with the wrong cvv number. I've only had that particular account for three weeks and have NOT made any incorrect attempts. Be sure of this I'm stuck home on a Sunday without fresh healthy foods to feed my special needs child who just got out of the hospital and cannot be left alone nor be taken along to the grocery. Also, even if he could, I cannot get cash from the atm since they mistakenly shut of my card. I'm also going to miss a doctor appointment for myself tomorrow morning because I must pay three hundred dollars at time of service which is before the branch opens so I will also be without prescriptions that I desperately need. I'd also already made arrangements for my child to have medical supervision at our house while I'm at my appointment.

I didn't originate my mortgage with these jokers. I got a great mortgage through another lender, who then sold my mortgage to 5th 3rd. For 3 weeks I've been trying to get online billpay access setup on their worthless website. I can't register for online billpay. I get the following error: "For assistance, please contact customer service at 866-606-2871" But, when I call it at 7:00PM EST, it seems they DON'T have 24hr customer service! In fact, they don't even have 12 hour customer service. The automated voice menu system says, "logon to our website." DUH! Idiots, I can't register because you suck! Your website sucks. Your customer service sucks! I would NEVER EVER choose to bank with these idiots. In fact, I wouldn't ask them to borrow a pen if I needed one... Worst bank on earth.

I got a car in August 2021 with them as the loan bank. They charge for everyday even if you hadn't made any payments my first payment is next month October and it is already $150+ more than the original loan. Don't use them for auto loans because you will end up paying a lot more in the end.

Somehow my mortgage payment got taken out twice on the same day. Not a big deal, I contacted them and asked them to reverse one of the payments and put the funds back in my account. They said it would take 3-5 business days. Fine. 1 week later, I haven't received my funds so I call them back. They tell me that the payment was reversed, but the funds weren't returned. This irritated me, because I needed the money back in my account. They said it would take 3-5 more business days. That was on Aug. 26. Today, Sept. 1, I still haven't seen the money in my account, so I call them back. They tell me that a check was cut and mailed to me on the 30th of August. I told them I didn't request that a check be cut, that they were just to put the money back in my account. Too bad, so sad, sorry for the "inconvenience". That's all, nothing else. Not gonna do anything for you even though we screwed up bigtime. Would NEVER recommend this company to anyone.

They now have foreigner people that you can't understand answering phones, having access to your information and how scary that is???? Terrible people that don't understand English and know nothing. They never have an answer! Put you on hold for hours! To give you an answer!!! I'm getting out of this ** bank!!!! Idiotssss.

I have been a Fifth Third Bank customer for decades. Never had any problems. On Friday 7/17/21 I was on Whirlpool's Facebook page trying to resolve an ongoing appliance issue when I received a phone call from Whirlpool 'customer service people' offering exchange or refund. I was surprised an 'American made' company didn't have an American help desk. They had most of my information; I only realized they weren't legit when they said the check was on its way but didn't make arrangements to pick up the machine.

Horrible company. Been with them over ten years and I didn't use my card for six months so they just closed my account. No warning - not even notification that they closed it. Never been a day late paying them and they will not reinstate my account. With Covid situation last year was trying not to use my cards. Every card I have is minimum 12 months inactivity before they will close it. What a terrible way to treat customer of over ten years.

Called their recorded message center to get the payoff amount & then spoke to a live CSR that said I must go to their web site to enter a payoff using any method I choose (credit card, bank transfer, etc). Logged in & could not enter an amount because no payment was due. Started a chat with an online CSR. He said the phone CSR was wrong about making a payoff. He said I needed to mail, wire transfer, or go to a branch. I ask how much interest I should add if I mailed a payoff using a check? He didn't reply. I told him that made no sense since I could make a payment by phone if I were behind on making a payment. The only difference is I want to pay off the balance not a monthly payment.

My account was closed with Fifth Third bank on 6/9/2021 for an incident that was a misunderstanding. I tried to talked to customer service about this. On 6/8/2021, a friend wrote me a check to help me bring my account to the positive. He accidentally wrote me a check from a closed account. Innocent mistake since he has more than one account with the bank he does business with. Fifth Third immediately closed my account. When I called and spoke to customer service, I was treated with contempt and hostility. They threatened me by saying I will never be able to open another bank account elsewhere and they were going to report me to the Chex System.

We had recently fallen behind on bills, but we were able to catch up and being the balance that we owed back to zero. They took their money, we are completely current with our loan and they repossessed my car this morning. I am being told there is nothing I can do, even though they show we are current with our payments and we have a confirmation number showing the payment was made.

I deposited a cheque and was expecting my money 2 to 3days but this useless bank turned it to 12days before I could get my money. I needed money to buy my prescription and I couldn't buy my prescription because the bank was holding my own money. A friend of mine that we got this cheque together at work cashed her cheque next day from different bank. Fifth Third is a scam.

I have been fighting identity theft since 2017 after my license and social security card were stolen from my car after an accident, along with a couple other documents. Someone opened an credit card account at Fifth Third IN MY NAME. Obviously, without my authorization. On May 21, 2021, I sent them a letter after reviewing my credit report and seeing the account. It was only active for a couple months.

I cannot stress enough. DO NOT BANK HERE.. We will never ever use them again for anything other than direct deposit. I cut a check on a Friday night for escrow on a home and it's being sent from my online account 3.5 business days later arriving a full week and 2.days after it was cut losing a home the payment was meant for. I called the customer service line that was closed at 8am then online through the 5/3 app in which the agent could care less nor escalate after stating I would lose this home for myself, my wife and 2 special needs children.

They are always courteous and helpful either in person or when I call with a question. Someone typically greets me upon entering the bank and the wait is never too long when completing a transaction.

I've paid the minimum amount for YEARS and NEVER been charged a fee. Now that I'm paying more than the minimum they're charging me a fee. I'm cancelling this card and will never do business with them again.

Searching for a new bank after 20+ years of disappointment: My account is set up so that no charges can come through if the funds are not available. Yet the slow individuals that work for this company like Hope (supervisor) refused to refund me my overdraft fee but returned the amount that should have never been drafted from my account. Not to mention this happens tooooo often for comfort. My identity has been stolen several times while banking with 5/3. They also were reported for charging ** more for housing loans... need I say more?! I wouldn't recommend them to anyone ever. Very poor customer service and they'll block your card for no reason. Smh never ever ever ever ever ever again.

After hiring an attorney to set up a trust fund for my parents who were elderly and who needed to go into an assisted living program, we worked with a personal banker at 5/3 Bank who assured us that the checking accounts were being set up properly, naming my brother and myself as trustees so there would be no issues upon their death. 6 years later, both parents have now deceased, but 5/3 now refuses to allow us to remove the funds, stating that they “can’t find” the signature cards proving that it was supposed to be through the Trust, they have no documentation stating that, and the personal bank who set up everything incorrectly is no longer employed there. So now we have to pay attorney and court fees and go through probate court to settle the matter because they will not admit their costly mistake.

Horrible customer service. Very rude and nasty. Their names are Hope and Kandise. They told me they were supervisors? I will refinance and find a new company ASAP. Why would anyone hire people so rude. Also I was hung up on. This company is not worth your time.

Avoid this bank and do not fall prey to their bogus promotions. They will find a way to disqualify you after you've deposited money into your account and met all of the terms and conditions, and then ignore your calls and emails. In my case, a representative at my local branch persuaded me into depositing $15K for a $300 bonus. I never received the bonus however even though I maintained a balanced of $15K for over 16 months, and only 90 days was required. A single unauthorized debit was made a third-party that lowered the balance by just $55 for a few hours, but was reversed on the same day. Fifth Third however credited that back the next day and has been using that as the sole excuse to not honor their promotion.

I am a 20+ year Customer and here recently I really can’t believe what I am seeing. I recently applied for a mortgage through this bank. I was told it would be around two months to close. We get two days before closing and I am informed that the girl in Cincinnati was not processing her end of the paperwork and that our closing date was moved back six more weeks. Not acceptable. I had given notice where I was staying and I had to be out at the original close date. It was a nightmare. Unacceptable.

Refused to work with me on a loan modification or anything after my husband died. I could make the payments fine but not repairs and upkeep as I had no help and had to pay for everything. Because of their refusal to work with me and subsequently being upside down because of needed repairs, I had to do a short sale which required me to not make two payments before they would consider. This ruined my credit and every aspect of my life when I was already suffering. This is a cruel, greedy and heartless institution. Stay away.

My experience is that they let unauthorized purchase on my account and kept charging me with late fees and interest. They ruined my credit. Until the company who had put the charge paid them much more than my credit limit. They took all the late fees and interests and still didn't correct my credit report and based on that report that they had ruined themselves decreased my credit limit. Of course I contact them zillion times but they had created some false documents. Now they put an agreement on the account that if I don't agree don't let me to get my account. What is the purpose of asking me if the consequence is the same and I have no choice but agree to their terms and conditions. These big companies have become tyrants of our time. No justice.

In the year 2021 it is unacceptable for corporate financial institutions to not provide online banking. It shows total apathy and lack of transparency for customers. The only reason I can think of to not provide online banking is to try and rack up late fees or other fines. Our mortgage was just purchased by this institution and I have spent wasted hours trying to set up payments. They require snail mail and faxes to make payments, unless you happen to live in Ohio or Maryland and can open an account. The customer service reps are polite but completely useless. Utter incompetence, that we are now forced to work with for the foreseeable future.

I want to praise Michael ** in the Clermont, Florida, office. I needed to close two checking accounts, a savings account, and a money market account, as I moved to a location where there are no Fifth Third branches. I have been with them for years. Michael handled everything quickly and professionally, and I was very please to leave with a cashier's check in a very short time.

Car dealership set me up with this bank without being aware who they are. A year in, I paid big chunk of additional charges because of bank processes complicate clients to post a simple payment. Postal service erratic business of operation due to 2020 pandemic year made it worst to receive notices and letters from bank. This bank care less and will charge hefty fees! Tried to post payment over the phone. Fee applies! Tried setup their online account. Complicated process to setup! Tried set up auto-draft. Hand signature by mail is required! No digital signature. Late fee 75$! Finally it took them 3 months to receive the letter to process. That's after I called in. 3 months of late fees! I really lost patience with them. I'm refinancing my loan to elsewhere. I'm pretty sure others are facing same scenario as I am. I'd hope my experience helps.