Fifth Third Bank Reviews

I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me a notice during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit.

I have been banking with Fifth Third for a few years now, until recently I haven't had any problems. They did an update on their app a couple months ago and now it doesn't work half the time. I have a harder time logging in and if I do overdraft, I don't get the email until days later. The people have always been very nice, but it's frustrating when I have to spend 5 mins trying to log into my acct.

I wouldn't recommend anyone to use this bank!! This bank is a SCAM! I "supposedly" had an acct. (which I do not recall having) but they said I was overdrawn by $107 back in 2010 and that now I owe over $800....ARE YOU SERIOUS! They acted like they couldn't get ahold of me, but they had my number because I was speaking to them. Plus, we all know they send out letters in the mail which I never received. This bank will set you up for failure and they prey on the people who struggle. DO NOT USE THIS BANK!

I had the unfortunate experience of having an auto loan through these scam artists. We attempted to obtain our GAP insurance refund after only having the vehicle for a few months. After waiting 5 months and contacting them numerous times, we still did not receive this refund. I finally was able to speak with someone who initially I thought was helping me. However, this person transferred me to an outside party who had nothing to do with my loan and was a ''random Google search gap company''. I was not the first person to experience this deceit. As you can imagine, we are still hunting down our refund. Do not accept an auto loan from this ''company''.

Deposited a check, it shows processed but it does not reflect on the account when we called today and asked about availability we were told the check will be available today after 7p and when we checked the account today now my account is overdrawn. We deposited checks from this business 5 other times. The same thing happened over Christmas, everyone I spoke to gave me different reasons as of why check was on hold. I was told it takes 15 days for a check to process and be available in my account. Totally unacceptable, I’m ready to start banking somewhere else.

I have verified that Fifth Third has received the funds for a check that I deposited 3 days ago and have been told that I will not have access for another 8 days. No one can give me an exact reason why I’m not able to use my money. Nor do they seem concerned that automatic payments are pending and will cause the account to be extremely overdrawn and will accrue NSF fees although the funds are already at Fifth Third Bank.

Avoid this bank at all costs. My mortgage was sold to them and it's been one problem after another. First, they wouldn't let me set up my online banking account online or on the phone. In the middle of the pandemic, I was told I had to go to the bank location. Once there, they kept telling me it would all be easier if I would just open a checking account. The nerve! I had to repeat multiple times that I do NOT want to bank with them. Their online banking system is so outdated and it displays information differently for different months, making it very confusing to track your payments.

Terrible bank have my check on hold like idiots around Christmas time I couldn’t get my children gifts. The part that’s amazing is I received 3 checks before from the same person. Terrible bank and will most def be taking this to the news.

Transfers from one bank to my 53 account take 5 days. Deposit a check and it takes 3 days to show up. Dingy and empty lobbies. Like banking in 1950’s. Nothing good to say about Fifth Third Bank in Skokie, Illinois.

Updated on 01/10/2023: Currently Fifth Third Bank has what they call "foreclosed" my accounts so I had to go into a branch and have a banker call the fraud department while they remained on hold until I closed the account. In the midst of this they asked me if I had opened another account. Why? I have a non-profit and received a donation from Network for Good. I deposited it because I received a check from them before and when I called them they explained what they do, which is disperse donations to non-profits that anonymous donors send to them. Someone donated to us before, so the second check I went through mobile app and deposited. It turned out to be a fraudulent check and I was notified by Fifth Third that the check could not be processed.

Is a fraud, their offers when they give you 250.00 if you open an account and deposit 1,000 in the first 90 days. I did it and they never gave me the bonus. Second, customer service is the worst. They blocked my ATM and when I went to the branch in Florence, KY, told me that I had to wait 5 days for another one to arrive by mail even though I told them that I needed an emergency one since I was going on a trip.

I was talked into opening a business checking account to "hold" our ticket sale money for our 20th-year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently, they had been charging $11 a month, and I am not sure how long because online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back.

I have had a few overdraft charges that the bank even said they were at fault for so I ran out of reversals and I got charged two fees wrongly. I talked to two different employees. They even said it was an error but can't reverse it because previous errors with mobile bank app so I have to go thru disputes now and this isn't even the worst. They will try and justify these charges with the random charges I've charged ever since the previous errors. I take photos of all times I go negative and when I transfer money to cover it just so I have proof. I have been banking w for two years. It's only last year this has been happening. They need sued.

Mortgage was transferred to this bank. Trying to set up an account online and autopay is a joke. Their service is terrible. Live in hope that my mortgage gets sold on to another company as soon as possible in order to get away from these clowns.

By far the worst bank I have ever dealt with... It doesn't matter what it is with this bank, they will mess it up... I was sent $1100 zelle payment and 5th 3rd is telling me I gotta wait 3 days... Or how about the $4k dollars that 5th 3rd took from my account for a person check that I didnt write, I don't even have checks with this bank, money was refunded after 5 days "bank teller inserted wrong numbers" ... I will be closing account and running from this bank today.

AVOID AT ALL COSTS. I know several family members who have had problems with 5/3 over the years just flat out taking money from their accounts. And now we are trying to close my Grandmother's account with them, it's been a nightmare. They revoked access to her online account for no discernible reason, told me it was locked for "fraud" concerns when I called, and refused to tell me anything else over the phone because apparently I answered their security questions incorrectly, which frankly isn't true. I have all the information they need, I'm her established Power of Attorney, which they also know... But they can't do anything. Doesn't make any sense.

This bank bought my mortgage and is now charging me $95 more a month and I've been trying to get this straightened out for a month so far. I can't get anyone to tell me what the increase is for, it's not escrow. Plus they don't have bi-weekly bill available, which is crazy! Worst customer service ever! I'm beyond frustrated.

I neither have to time nor do I have the words to explain what an incompetent, dishonest and downright messed up institution 53 bank is. I've been lied to many times by their reps. I've been on hold or re-routed for over 50 hrs. when trying to get anyone with enough intelligence in their customer service (oxymoron as it pertains to these idiots) to fix issues. I was lied to about the terms of my mortgage refi then when the agent was caught in that lie they held back the disclosure form that by law I'm to get before closing... I just cannot express in serious enough terms to anyone interested in doing any type of banking NOT TO TRUST 53 Bank!

*On 09/06/22 during a chat with Fifth Third Bank, I requested loan history since statements were not available online. We noticed that the amount due was now showing $732.98 which was more than the previous amount of $664.90 that we usually paid as well as an additional principal payment of $35.10 bringing the monthly payment to $700.00. We were told that was because the monthly payment was always $732.98. Allegedly fifth third claims a “Monica” requested the account be adjusted which their website shows happened on 09/11/12 & a letter received says the request came on 09/12/22. (Per a supervisor on 09/26/22 who confirmed these calls were recorded but whose name was not gotten due to be hung up on, claims that this alleged requests moved our fund from the principals to past payments that were already made on time?)

53 Bank please stop buying people's mortgages!!! You will waste so much time trying to figure out how to navigate through the site or app. The waste time calling and being on hold trying to figure it out. They’ve only had my mortgage for 12 days and it’s been the worse experience I've ever had. It’s been stressful. If you’re reading this please do your friends and family a favor and tell them to advise their mortgage reps to not sell their mortgage to this company. Mind you I still haven’t been able to log in to anything to pay my mortgage. It’s been horrible.

I spent two days on on phone with different departments to no avail. I was transferred multiple times and put on hold for ridiculous amount of times with staff. I had taken home equity loan with another bank and my funds were immediately wired to my Fifth Third checking account. Fifth third flat out lied to me over phone. I lost a vehicle I had on hold because fifth third held on to my funds when I was told my money should have been available within one hour up to a max of 24 hours… I spoke with customer service, supervisors and the wire department. I was told no one one could help me because wire department is closed on Saturday. Wire department staff told me on a Friday funds will would be available Saturday (the next day). They weren’t.

The worst experience with any auto loan ever. I have worked with a lot of banks but the customer service with Fifth Third is the WORST. They refuse to apply principal only payments. When you send a text - which you must - every sing time, even if your check clearly states principal only, they don't. One payment was removed and not put back in at all. .. Even though the contract clearly states there is no penalty for early payoffs or for early/extra payments. I have been around and around with them with no luck. You can only communicate through text. Their complaint department is useless. When I call to talk to someone about it, they just hang up. End of story - do not bank here and do not take out any loans here.

So, long story short my mortgage was sold from another bank to Fifth Third Bank. I spent twenty minutes trying to create an account online to pay my mortgage. Then after getting to the final step it told me I needed to call customer support. I called customer support and waited 40 minutes on hold. After waiting that long one of the 5/3 representatives answered and said they would help, but then she realized that my phone number wasn't showing up because it said it was 5/3 bank that was calling her. So, she wouldn't help me access or set-up my account even though I could give them my social security, the new account number, and every piece of information (for an error that was theirs). Overall, I have had an awful experience and I hope that they sell my mortgage back to the original company I had it through.

I called 5 times and chatted 7 times beginning July 10. I just needed a letter stating my loan was paid off in order to get my extended warranty refund from the car dealership. I was told it was sent, they sent it to the dealership, they would fax it to the dealership, that it was never sent. One person actually hung up on me. Trying to reach a person is next to impossible if you don't have anything but a loan with them. It is all based on deposit accounts. There is only one number that you can call. I asked for a supervisor and was told no. I would not recommend this bank for any reason at all. Customer service is ranked right the worst I have dealt with.

DO NOT BANK HERE - If your money isn't as grand as everyone else - DON'T BANK HERE! For example, money is tight, and your balance is low - and you fear running into an overdraft - PAY ATTENTION - Yes, they will grant you three courtesy reversals - but if your account is negative $7, you will be charged a $37overdraft fee, if your account is negative $5, you will be charged an overdraft fee, if your account is negative $2, you will be charged an overdraft fee - with less than a week to make it current! This is important when you have to decide to put gas in your car, feed your family, during an post covid/inflation period!!! AGAIN RUN -SLOWLY BANKS ARE GETTING RID OF FEES - READ THE ROOM FIFTH THIRD!!!

Worst experience! It is a very very frustrating experience with 53 Bank. My Loan was sold to 53, I did not choose them. I ACH'd in funds to pay off my Loan. The funds were missing in action for 4days. I spent 4 days on tracing calls and being kicked back-forth among their depts with an avg wait time of 30~45min per transfer. No agents cared, even the supervisor who also sent me away to another dept. They couldn't locate the wired funds to begin with, and are unable to apply the Funds to my Loan. Finally on Day4, one dept can see the funds, but cannot move it to close my Loan. Now I have to file a claim and wait another 4d. I'll never use 53Bank again. Hopefully, they will eventually get my loan closed. I hope a Customer Care team from 53Bank will see this review and escalate for improvement.

Dishonest and poor customer. Not customer oriented and very bad and insincere. Hold time from Unprepared customer service representative. Supervisors aren't much better. Unfortunately they are unaware that they are in service of satisfying customers. They act like programmed corporate slaves instead of showing empathy and sincere thought with customers. I wouldn't recommend them to anyone.

On Aug. 1 2022 purchased a money order from the local branch for 900. I took it to Chase Bank and deposited it into an account. Well before I got home the bank teller teller called me and said the money order was no good. Saw numerous calls from the bank and an email from bank teller. Got to bank. He gave me another money order. Well now the bank wants to charge me for his mistake. No way. The manager at the bank said, "Yes. It’s the bank teller’s fault." Ok. Why charge a customer charge the bank teller the one at fault! Over and over I was told it is the bank teller’s fault because he didn't close one transaction before starting another transaction.

They erroneously took several hundreds out of my account, admitted (after an hour of arguing) that it was a mistake, then made up a complete lie that I actually owed them a different amount for a provisional credit from a previous dispute with the same company. When they were unable to give a date that they issued this other credit, they then changed the lie and said basically they felt entitled to take the money out of my account because they assumed I received a duplicate refund- even though the refund they're referring to was for a diff amount and happened prior to the dispute I opened with them.

Thinking my experience would be different from the bad reviews. I opened an account online on the 6th, I attempted to log in on the 10th to transfer money and I'm locked out of the account. Called cust customer, on hold for 20 minutes then hung up on. Call back a second time on hold for 41 minutes. I'm finally told I need to bring in further proof because my account was opened online. That's simple enough; but why not communicate that in an email? Why did I have to be transferred to the fraud department and wait almost an hour for that info.

Fifth Third Bank is the worst Banking Institution I have ever dealt with. They lost a $20,000 check I sent them to pay off my loan. After cancelling the check and paying off the loan on-line, they have now lost the title. No one I talk to knows what they are talking about. They are THE WORST BANK.

On 7/25/22 I was notified by text of a charge to Spectrum for $477 and change. I immediately called 53 Bank to tell them this was not authorized by me. We ended up in a off-shore call center. The Rep. told us that we needed to call Spectrum to get transaction ID number to stop transaction. 3-way call over an hour. Spectrum informed us that they could not stop it because they did not know what account it went to. Off-shore 53 Rep told me we can't dispute today because it's pending. Call back tomorrow. Called the 26th. Still pending, I did get a Rep. in the US. She did put in a dispute. They are telling 8-9 business days to sort this out.

I started this home buying process with Fifth Third unexpectedly. They called me to to check on my financial goals and I said “to purchase a home eventually”. She offered to link me to their one of mortgage officers, and I told her to call on another day. Well I received a call back in 2 minutes. The only good thing is I was connected to an amazing agent through them. I had an offer accepted over 30 days ago and since my loan has been approved, then back with the processor, the underwriter is complete, then told no they were not done, I’ve received several different estimates, still told to sign, whenever I ask questions, I was told to be patient and stop “rushing the process”.

I am getting a runaround of deflection from your "customer service" agent. I am unable to deposit a check via mobile phone. I log in, I take the steps, I click SUBMIT and my transaction is automatically cancelled. A message appears stating that 5/3 needs to check on something and to call your customer service number. The first time, I was told it shows I am at "high risk", and to just try again in 24 hours (to get me off the phone). But the agent could not tell me WHY I am a high risk so I could possibly address and fix the issue.

So June 30 my card ended up blocked and they couldn't explain why. Said too many attempts but I wasn't using my card. Nobody has my card info. It's a new card. Never used online anything. I wake up June the 1st after they unlocked my card to my ssi check gone from my account and all they can tell me is to dispute it. Their customer service is horrible which this also put my account in the negative 6 dollars so now I'm late on my rent and I'm sure come Monday I will have a overdraft charge. This is not fair at all and now I don't know what to do but hope they give my money back that was stolen to me it day it went to something called pay send. When I looked it up it's a international money transfer site. Their security is horrible and I am furious I don't get my money. I'm calling the news and whoever else I have to!!!!

If I could give this bank a 0-star rating, I would. I've had nothing but issues. I've spent 3 hours on hold trying to in touch with their online security department. I still could not get a human person. My insurance company sent a bill to them to pay from my escrow account. After one month, it was still unpaid, and the bank purchased insurance for me to "protect their interest". It wasn't until I called in and complained before they did something. I also sent a note to email contacts, but it remains unanswered. All I can hope is my loan is transferred.

Major problems with basic areas of customer service. Poorly handled my escrow, insurance notification from HOA, unauthorized charges through autopay, corporate office inept at processing basic functions and services to the account. Very unhelpful and shady practices with charging customers for insurance that is the legal responsibility of the HOA. This after sending them 2 different declarations of insurance, from both the HOA and StateFarm of the insurance, to the FA number they provided.

A couple of months after purchasing a new home, we received a letter that Fifth Third took over our mortgage. Since then, it has been pulling teeth to get anything from them, from updating our contact information, to paying our escrow. There is no online account portal and each contact for them is a different email domain, which they never respond to. An agent told me in August that our supplemental/reassessment would be worked into our escrow and to just give it time. When I called back in November after receiving a delinquency notice, they said to send in the bills to email and it would be handled. It wasn't.

I've had mortgage with the bank for several years and just closed it couple of weeks ago. Had to call them up to find the homeowner's policy number. The first time the agent on the line was very sarcastic and rude, saying she doesn't know anything and transferred me to the insurance department without giving me the policy number. I had to stay on the line for 25 minutes and nobody ever answered. The second time the agent was as rude, she finally gave me the policy number but before that she asked me one million unnecessary questions about my current email, address, work phone, mobile phone a bunch of two step verifications on the account that had been already closed! Which is ok, fine it's for security reasons. And after giving me the policy number she basically hung up. Worst customer service ever. I would never use their services ever again and would discourage anybody to ever use them.

I will keep my review brief. Virtually all of the 1-2-3 star reviews on this site cover experiences I have had. Up front I will tell anyone who has had a bad experience to file a complaint with the Consumer Financial Protection Bureau, the consumer protection office of your state Attorney General, your congressman/Senator's office if they support consumers. This Bank has no respect for its customers. They care about those other reporting avenues and trends show a pattern of damaging conduct to consumers whether they are legal or just plain unethical.

I have never liked Fifth Third Bank ("5/3"), so when my mortgage was sold to them this past February I was not happy. I have now been paying them for 3 months---by the way, I did not get a letter from Fifth Third until the middle of March (6 weeks after they bought my mortgage), so if the prior mortgage company had not called me I would have not known until I missed a payment (I had automatic payments). I cannot get automatic payments with 5/3 because I do not have a 5/3 account. My escrow payment went up this month, which is not unusual, but I had no notice from 5/3.

This banks fees are too expensive. $37 overdraft fee and if you can't afford to bring the account back to zero, that will be another $25 "overdraft extended" charge EVERY week in addition to the $11 monthly service charge. Try having covid and being out of work for a while and deal with unsympathetic reps who tell you "there is nothing they can do". They reversed two of those charges, but would not budge to do anything else to help me in my situation. Including rude customer service reps who threaten to send your information to collections.

Customer service whether in the branch or on the phone through the 800 number is just horrible. They place holds on checks after you’ve been banking with them for four years and never placed holds on them before. With no excuse as to why other than they did it. No help whatsoever other than, "If you end up with NSF fees we will see if we can reverse that." I’ve never had such issues with banks not wanting to help clients especially when they’re placing money in accounts. I will never bank with them. I will never suggest them and I will be pulling all of my money from every account I have.

Had auto loan with them for a couple years. Paid in full and never late. Had to write the Minnesota Attorney General to get a pay off letter from them. The letter was poorly written and only referenced the account, not the car. Calling them doesn't work. They tell you they will do it and then don't. Many calls were endless waits on line followed by a message that says "we are closed call back tomorrow". You can do better than this lender, even if you pay a higher interest rate.

The mobile app for my small business account hasn't worked for over three months. I have spent over 20 hours on the phone with agents and supervisors. The last "Tech" guy said that they cannot figure out why the app isn't working for small businesses. Maybe 3/5 is a better estimate of how well they work for their customers.

My mortgage was sold to Fifth Third Bank. Since it has been sold, I have suffered issues with my payment not being applied to my loan every time. I get calls monthly about the payments only to be told "oh yes, I see it here" and some other spiel about getting someone to fix it. This month, I got the call as expected, given the same line. Then a week later was told that my payment was returned to me. I told the CSR that was funny because I don't have the money in my bank account nor did I receive a refund check. Then while I was waiting for the CSR to 'investigate', because they don't have access to the notes from the last call I received, the person hung up on me. If I could re-fi my mortgage again, I would. This is bank is so technologically inferior between their website and customer systems, I just want to cry. I even tried to set up Auto Draft, what a joke. If you don't have a Fifth Third account you have to FAX in a paper form and pray.

This turned out to be an issue my other bank account not 5/3.

My mortgage was sold to Fifth Third Bank, I did not choose this bank. I try to pay extra on escrow and mortgage and there isn't a way to do this on the website. You have to call every time to pay extra. When I called the customer service representative said my account would go through an annual escrow review but he didn't know when. Kept insisting on me not paying extra on my escrow. My taxes went up and I KNOW escrow will be more than what they are requiring me pay, therefore I am paying extra. After I gave the customer service rep all of my payment information which included my checking account he asked if he could put me on hold and hung up on me. This is only my 2nd payment with this company. I truly hope the situation gets better.

I started out with great expectations after receiving great customer service at the branch I used to open my account. My first bad experience was not receiving my debit card for almost 2 months. The next was not being able to withdrawal money with my license because the system was down either citywide or nationally. I was supposed to pick my car up from the shop that day but instead I got to sleep outside because I could not withdraw any of the 2,000 or more in my account.

I have my mortgage thru 53. I paid early one month and the new due date reflected it. Auto-pay still deducted and over-drafted my account. Spoke with 3 people online for over an hour, transferred twice and got nowhere. Called in, took 15 minutes hold to speak to a real person. Real person promised me the auto-payment would be refunded, as well as the overdraft fee. Ok, logged in next day, no refund, new overdraft fee. Called in again, was given a case # and told that overdraft would be refunded.

I had a car loan thru 5/3. I traded the car in the 1st week of the month. They took a payment out on the 26th of that same month. Reaching them is an arduous task on its own. The website is useless. Upon finding the correct number to call, which was not as simple as it may seem, then navigating their computer call mess, I reached an actual human, who when I asked about the payment, told me I needed to call the dealership of my new car, as the bank only processed their payment as of the 26th, so the payment taken out on the 25th was rightfully taken out. I then had a supervisor tell me the same thing, but once I became infuriated, she made the comment about having an overpayment...this was what I called about from the start, so being told I need to contact the dealership was a misdirection tactic to get me off the phone. I will NEVER deal with this bank again.

They are the worst bank. I don't know why I've stayed with them, I should have left a long time ago. I've had many issues with them over the years. Their customer service is the worst - long wait times and they really don't care about your problem. They just want to get you off the phone. Recently my husband and my cards were compromised. I called to get a new card last week and they have no record that I called to request a new card. 8 business days before they'll review your claim when someone spent over $300 of our money - thieves!! You'd think 5/3 would be sympathetic - they aren't. ZERO stars. Stay away!

Their automated service is awful. It says type in your number. I begin to type it in then it says transferring your call. Then they have my old phone number on file that I can't use or have access to. They want me to call them off of that phone number. I've told them a hundred times I can't use it. I switched numbers. They want me to go to a bank to get my online banking set up because of this issue, but the nearest bank is over an hour away and I don't have time for that. This bank is aggravating.

Fifth Third Bank provides the worst customer service ever. Website? Impossible to navigate. Customer service? Asks redundant questions from overseas employees. Get switched over to 30 different departments. Truly stay away from their products. They just suck.

Now my experience with my local branch was 5/5 stars. I want everyone to know that. The teams there locally were incredible and did everything they could. My local branch was the Mooresville, NC location. Sadly on the back end with customer service, I can't say the same. They had a promotion that if you direct deposit $500 in 60 days, you'd get $300 for free. I was very excited about this. I had issues with the start of my job and their pay cycle and sadly my second check hit just 3 days after the 60th. Making it 63 days. I called to ask if they could go as far as maybe doing a one-time thing and making it overridden. They told me no. When I told them I would close my account out over this, cause that's not going above and beyond they were like "kay, have a nice day hun, bye" in a very "ya ya, we've heard that before", attitude.

I had an issue with my checking account that I could have resolved saving me stress, anxiety, and overdraft fees. Since many were unclear and I received different answers from EVERY representative I spoke to (even a branch manager). I ended up with a negative balance and overdraft fees I plan to dispute (wasting more of my time) on top of the long hold times (in an excess of 30 minutes) for telephone bankers. Not to mention they locked me out of my account online and canceled my debit card without any notification whatsoever. This bank is very unprofessional.

Worst bank ever! We went for a home equity line of credit and own two homes outright with no mortgage. We have guaranteed income deposited from pension every month. We were doing home renovations and needed the line of credit. In early September they pulled our credit which was great! We had to put the Hurricane windows and doors on our credit cards because they took so long in closing. It took them over 140 days due to them. So needless to say say they had to run our credit reports again because they took so long which of course went down since we had to put the windows on credit waiting for so long for this loan only to find out 4 months later it was being denied. Stay away from this bank!!!!

Fifth Third bank is awful to work with. In order to set up mortgage auto-pay with a non-Fifth-Third bank, you have to mail them a paper form. Once auto-pay is activated there is no notification. I have also had issues getting my bank set up as a payee. Customer service is no help. They just want to get me off the phone. In order to fix my payee I was told I have to go to a branch in-person to get it fixed. If you have a choice, go elsewhere. Fifth Third couldn't care less about making banking easy for you. Instead of making "your day a fifth third better", they do three-fifths of the work, so you get five thirds the inconvenience.

The fees for my account were excessive. I called to close the account and was told I had to come into the branch to close it. Note- I am 80 years old and we are in the midst of a covid epidemic. Went in to close the account and was told it was closed. A month later I was again billed and was told I had missed the close date by 1 day. I was told I had to come back in to close the account. What a scam! Stay away from this bank.

I was convinced to take out a small business association loan for my real estate company during COVID. I was only eligible for $4,700. The man taking the application told me that everything would be forgiven and I would not owe anything at the end. Struggling with my other job, I took it the loan out. I tried to send in the proper paperwork. No one knew what I needed to send in, no one could answer any questions, and the final call I had was with the sales rep that took the application that actually laughed in my face. They were are still all are clueless.

I requested a call back from the mortgage department (bot noted a 9-18min wait time) when the next representative becomes available. The rep that called back, stated that she is not in the mortgage department, and transferred me over for a 49 minute hold!!! Not sure about you folks, but my time is valuable. When I noted this to the rep that finally took my call, she lacked empathy hence my rave review.. Not the kind of people I want to do business with. The entire point of a call back is to avoid this rigmarole. Please get your process together. Everything is automated and we are still being channeled inappropriately. Happy Customers will remain loyal and lasting, otherwise we exit!

Well calling them could take 2 to 3 hrs literally. I was on hold once for over an hour then hung up on. They talk to you like you're bothering them. No, "Hello. How are you." No, "Thank you." They take forever to process payments that I send. Don't wanna hear it's the pandemic because other banks are not like that. I refinanced in my credit union which was always quick, polite and professional.

The worst customer service and the highest charge service fees. Another words- legal racket. Very soon probably this bank will go out of business. Stay far away from Fifth Third Bank. Lots of hidden fees!

This bank is awful. My first red flag was that when I went to pull out money for my wedding on a Saturday, they capped the amount at $1000. I asked if I could talk to someone who could override this amount as I needed the money to pay off the venue and I was told that there was nothing that anyone could do but that they could write a cashier’s check for the amount I wanted (7K) and charge me for the privilege. It wasn’t until I got a little loud and frustrated that this option was even presented to me, but I paid for a check from my own account so that I could get the venue settled.

Worst bank I have dealt with over 60 years. If you respond to an online bonus offer for opening an account and establishing a direct deposit, they may find a excuse not to pay it, as happened to me. After clawing through many layers of their bloated bureaucracy, I was told that there was no “digital” evidence of me responding to the offer properly. This is utter nonsense and I will never do business with them again. Beware.

I'm an insurance agent who has a client with a auto loan with Fifth Third Bank, called the customer support center to verify what lienholder address they would need listed on our policy. After 30+ minutes on hold, the representative told me she was not trained properly to answer this question! Wow, this is elementary knowledge at best. VERY SAD.

They have an outdated process and technology for online banking. You STILL have to fill a paper form and mail to be able to do auto mortgage payment. Nobody has revised the letters they send. They put a number and when you call it asks for ATM pin... I am a mortgage customer and not a banking customer. Feels like working with a 3rd world bank with unnecessary processes and archaic technology.

This is by far one of the worse banks I have ever dealt with period. Getting help is non-existent and expect a long wait time. To give you one example: one time I called one of the departments at around 8 pm that was supposed to be open until 9 pm. After holding for about 17 minutes a recording came through to announce that the office is now closed!!! I had a fraudulent charge that I could never get resolved after going to a local branch and calling 2 different departments. Their phone app works whenever it decides to work and does not allow you to save the password. So fed up with them I ended up closing all my accounts and told people I know to go elsewhere!

This is literally the most garbage bank I have ever experienced. I'm a new travel nurse that's on contract in Oregon. On Thursday they decided they didn't like a transaction so they put a fraud hold on my card. Fine. I called and they assured me it was lifted. I try to purchase dinner and everything is blocked. I try to call again and it's outside of operating hours so night 1 of both logging into my account and having an operable debit card being blocked.

They are clueless on how to evaluate risk to determine what customers are a liability and what customers are an asset. Their rates on every tier are out of touch with the rest of the banking system in the US. Bottom line, please use any other major Bank SUNTRUST, CHASE, BOA, Etc... You will be 1000 times happier than you did because this place is managed by a bunch of rookies that try to prey on undereducated consumers that really do not know much about lending, APR, Etc... THE WORST BANK IN NORTH AMERICA AWARD GOES TO FIFTH 3RD!!!

I just opened a new checking and savings account 10 days ago. Well I really need a debit card for the weekend. So I was going to see if they offer a temporary card in the bank like Wells Fargo does. I've called 10 times and nobody will answer at my local branch. So I decided to call a different branch and nobody is answering. I'm not sure if I want to bank with anyone I can't reach via phone since I will not be running to the bank to get a question answered. This is frustrating. If y'all are having trouble with labor shortage UP the pay and get some people in there to help. All I wanted was a temp card for business this weekend. I might switch banks on Monday.

I am a senior and not technically smart, so I’m going to the bank and have the banker help me with my bill pay. I win in a stop to be OK like I have done in the past but for some reason the bills kept getting paid. I am a disabled senior on a fixed income and it was a mistake that continue for some reason. The banker lied and told me he would file dispute and my money would be refunded on September 15. It wasn’t.

So many issues with Fifth Third, namely the website. I had an installment loan with 5/3, wish it was with ANY other bank. 1. I submitted a payment online; the next day the payment showed neither scheduled nor posted. 3. Thinking the above was due to my error, I submitted the payment again. Three days later, I was shocked to find my checking account (with another/better bank) in negative balance, with nsf fee, due to the payment being processed twice. 4. I visited the local 5/3 branch to be told, in effect, they couldn't help. I would have to call customer service (monster wait). I was also told to go to my checking account bank and have the 2nd debit reversed, which they did.

I was trying to add an non-Fifth Third account so that I would transfer money back and forth from a newly opened bank account because I relocated. They did not have Fifth Third banks. My transaction was denied. I talked in chat with an online representative. They could not help me. The rep told me to try deleting account and trying adding again (Spencer). That did not do it. It just locked my account because of too many attempts. Then he said called the customer service number. I called the customer service number. The representative (Sara) did not understand what I was talking about. I explained like three times. She said she could not see anything else other than my accounts already there. I explained that what I wanted to do was add a non-fifth third account, which I did, and was denied. She still did not know what I was talking about.

If I can give a negative rating I would do it. My house got on fire and the insurance paid out the check. Unfortunately my mortgage is with these clowns. They took over a week to send me the instructions how to get the check endorsed. Based on their instruction, I sent the check and the insurance papers and now it's over a month later I still don't have the check back. This is pathetic.

They closed my debit card on a Sunday morning. They said that I made over ten attempts with the wrong cvv number. I've only had that particular account for three weeks and have NOT made any incorrect attempts. Be sure of this I'm stuck home on a Sunday without fresh healthy foods to feed my special needs child who just got out of the hospital and cannot be left alone nor be taken along to the grocery. Also, even if he could, I cannot get cash from the atm since they mistakenly shut of my card. I'm also going to miss a doctor appointment for myself tomorrow morning because I must pay three hundred dollars at time of service which is before the branch opens so I will also be without prescriptions that I desperately need. I'd also already made arrangements for my child to have medical supervision at our house while I'm at my appointment.

I didn't originate my mortgage with these jokers. I got a great mortgage through another lender, who then sold my mortgage to 5th 3rd. For 3 weeks I've been trying to get online billpay access setup on their worthless website. I can't register for online billpay. I get the following error: "For assistance, please contact customer service at 866-606-2871" But, when I call it at 7:00PM EST, it seems they DON'T have 24hr customer service! In fact, they don't even have 12 hour customer service. The automated voice menu system says, "logon to our website." DUH! Idiots, I can't register because you suck! Your website sucks. Your customer service sucks! I would NEVER EVER choose to bank with these idiots. In fact, I wouldn't ask them to borrow a pen if I needed one... Worst bank on earth.

I got a car in August 2021 with them as the loan bank. They charge for everyday even if you hadn't made any payments my first payment is next month October and it is already $150+ more than the original loan. Don't use them for auto loans because you will end up paying a lot more in the end.

Somehow my mortgage payment got taken out twice on the same day. Not a big deal, I contacted them and asked them to reverse one of the payments and put the funds back in my account. They said it would take 3-5 business days. Fine. 1 week later, I haven't received my funds so I call them back. They tell me that the payment was reversed, but the funds weren't returned. This irritated me, because I needed the money back in my account. They said it would take 3-5 more business days. That was on Aug. 26. Today, Sept. 1, I still haven't seen the money in my account, so I call them back. They tell me that a check was cut and mailed to me on the 30th of August. I told them I didn't request that a check be cut, that they were just to put the money back in my account. Too bad, so sad, sorry for the "inconvenience". That's all, nothing else. Not gonna do anything for you even though we screwed up bigtime. Would NEVER recommend this company to anyone.

They now have foreigner people that you can't understand answering phones, having access to your information and how scary that is???? Terrible people that don't understand English and know nothing. They never have an answer! Put you on hold for hours! To give you an answer!!! I'm getting out of this ** bank!!!! Idiotssss.

I have been a Fifth Third Bank customer for decades. Never had any problems. On Friday 7/17/21 I was on Whirlpool's Facebook page trying to resolve an ongoing appliance issue when I received a phone call from Whirlpool 'customer service people' offering exchange or refund. I was surprised an 'American made' company didn't have an American help desk. They had most of my information; I only realized they weren't legit when they said the check was on its way but didn't make arrangements to pick up the machine.

Horrible company. Been with them over ten years and I didn't use my card for six months so they just closed my account. No warning - not even notification that they closed it. Never been a day late paying them and they will not reinstate my account. With Covid situation last year was trying not to use my cards. Every card I have is minimum 12 months inactivity before they will close it. What a terrible way to treat customer of over ten years.

Called their recorded message center to get the payoff amount & then spoke to a live CSR that said I must go to their web site to enter a payoff using any method I choose (credit card, bank transfer, etc). Logged in & could not enter an amount because no payment was due. Started a chat with an online CSR. He said the phone CSR was wrong about making a payoff. He said I needed to mail, wire transfer, or go to a branch. I ask how much interest I should add if I mailed a payoff using a check? He didn't reply. I told him that made no sense since I could make a payment by phone if I were behind on making a payment. The only difference is I want to pay off the balance not a monthly payment.

My account was closed with Fifth Third bank on 6/9/2021 for an incident that was a misunderstanding. I tried to talked to customer service about this. On 6/8/2021, a friend wrote me a check to help me bring my account to the positive. He accidentally wrote me a check from a closed account. Innocent mistake since he has more than one account with the bank he does business with. Fifth Third immediately closed my account. When I called and spoke to customer service, I was treated with contempt and hostility. They threatened me by saying I will never be able to open another bank account elsewhere and they were going to report me to the Chex System.

We had recently fallen behind on bills, but we were able to catch up and being the balance that we owed back to zero. They took their money, we are completely current with our loan and they repossessed my car this morning. I am being told there is nothing I can do, even though they show we are current with our payments and we have a confirmation number showing the payment was made.

I deposited a cheque and was expecting my money 2 to 3days but this useless bank turned it to 12days before I could get my money. I needed money to buy my prescription and I couldn't buy my prescription because the bank was holding my own money. A friend of mine that we got this cheque together at work cashed her cheque next day from different bank. Fifth Third is a scam.

I have been fighting identity theft since 2017 after my license and social security card were stolen from my car after an accident, along with a couple other documents. Someone opened an credit card account at Fifth Third IN MY NAME. Obviously, without my authorization. On May 21, 2021, I sent them a letter after reviewing my credit report and seeing the account. It was only active for a couple months.

I cannot stress enough. DO NOT BANK HERE.. We will never ever use them again for anything other than direct deposit. I cut a check on a Friday night for escrow on a home and it's being sent from my online account 3.5 business days later arriving a full week and 2.days after it was cut losing a home the payment was meant for. I called the customer service line that was closed at 8am then online through the 5/3 app in which the agent could care less nor escalate after stating I would lose this home for myself, my wife and 2 special needs children.

They are always courteous and helpful either in person or when I call with a question. Someone typically greets me upon entering the bank and the wait is never too long when completing a transaction.

I've paid the minimum amount for YEARS and NEVER been charged a fee. Now that I'm paying more than the minimum they're charging me a fee. I'm cancelling this card and will never do business with them again.

Searching for a new bank after 20+ years of disappointment: My account is set up so that no charges can come through if the funds are not available. Yet the slow individuals that work for this company like Hope (supervisor) refused to refund me my overdraft fee but returned the amount that should have never been drafted from my account. Not to mention this happens tooooo often for comfort. My identity has been stolen several times while banking with 5/3. They also were reported for charging ** more for housing loans... need I say more?! I wouldn't recommend them to anyone ever. Very poor customer service and they'll block your card for no reason. Smh never ever ever ever ever ever again.

After hiring an attorney to set up a trust fund for my parents who were elderly and who needed to go into an assisted living program, we worked with a personal banker at 5/3 Bank who assured us that the checking accounts were being set up properly, naming my brother and myself as trustees so there would be no issues upon their death. 6 years later, both parents have now deceased, but 5/3 now refuses to allow us to remove the funds, stating that they “can’t find” the signature cards proving that it was supposed to be through the Trust, they have no documentation stating that, and the personal bank who set up everything incorrectly is no longer employed there. So now we have to pay attorney and court fees and go through probate court to settle the matter because they will not admit their costly mistake.

Horrible customer service. Very rude and nasty. Their names are Hope and Kandise. They told me they were supervisors? I will refinance and find a new company ASAP. Why would anyone hire people so rude. Also I was hung up on. This company is not worth your time.

Avoid this bank and do not fall prey to their bogus promotions. They will find a way to disqualify you after you've deposited money into your account and met all of the terms and conditions, and then ignore your calls and emails. In my case, a representative at my local branch persuaded me into depositing $15K for a $300 bonus. I never received the bonus however even though I maintained a balanced of $15K for over 16 months, and only 90 days was required. A single unauthorized debit was made a third-party that lowered the balance by just $55 for a few hours, but was reversed on the same day. Fifth Third however credited that back the next day and has been using that as the sole excuse to not honor their promotion.

I am a 20+ year Customer and here recently I really can’t believe what I am seeing. I recently applied for a mortgage through this bank. I was told it would be around two months to close. We get two days before closing and I am informed that the girl in Cincinnati was not processing her end of the paperwork and that our closing date was moved back six more weeks. Not acceptable. I had given notice where I was staying and I had to be out at the original close date. It was a nightmare. Unacceptable.

Refused to work with me on a loan modification or anything after my husband died. I could make the payments fine but not repairs and upkeep as I had no help and had to pay for everything. Because of their refusal to work with me and subsequently being upside down because of needed repairs, I had to do a short sale which required me to not make two payments before they would consider. This ruined my credit and every aspect of my life when I was already suffering. This is a cruel, greedy and heartless institution. Stay away.

My experience is that they let unauthorized purchase on my account and kept charging me with late fees and interest. They ruined my credit. Until the company who had put the charge paid them much more than my credit limit. They took all the late fees and interests and still didn't correct my credit report and based on that report that they had ruined themselves decreased my credit limit. Of course I contact them zillion times but they had created some false documents. Now they put an agreement on the account that if I don't agree don't let me to get my account. What is the purpose of asking me if the consequence is the same and I have no choice but agree to their terms and conditions. These big companies have become tyrants of our time. No justice.

In the year 2021 it is unacceptable for corporate financial institutions to not provide online banking. It shows total apathy and lack of transparency for customers. The only reason I can think of to not provide online banking is to try and rack up late fees or other fines. Our mortgage was just purchased by this institution and I have spent wasted hours trying to set up payments. They require snail mail and faxes to make payments, unless you happen to live in Ohio or Maryland and can open an account. The customer service reps are polite but completely useless. Utter incompetence, that we are now forced to work with for the foreseeable future.

I want to praise Michael ** in the Clermont, Florida, office. I needed to close two checking accounts, a savings account, and a money market account, as I moved to a location where there are no Fifth Third branches. I have been with them for years. Michael handled everything quickly and professionally, and I was very please to leave with a cashier's check in a very short time.

Car dealership set me up with this bank without being aware who they are. A year in, I paid big chunk of additional charges because of bank processes complicate clients to post a simple payment. Postal service erratic business of operation due to 2020 pandemic year made it worst to receive notices and letters from bank. This bank care less and will charge hefty fees! Tried to post payment over the phone. Fee applies! Tried setup their online account. Complicated process to setup! Tried set up auto-draft. Hand signature by mail is required! No digital signature. Late fee 75$! Finally it took them 3 months to receive the letter to process. That's after I called in. 3 months of late fees! I really lost patience with them. I'm refinancing my loan to elsewhere. I'm pretty sure others are facing same scenario as I am. I'd hope my experience helps.

In the last few year with Covid I have had the worst customer service. This bank seems they constantly want to charge me a fee for something. Their customer service sounds depressed and just restates their policies. They are always right.

I made a online purchase for $217. The money was taken out of my account. I canceled the order the next day. I never received a refund. Fifth third erased my purchase history activity. They told me that I didn’t make a purchase for that amount. The merchant said they sent the money back but I never received it. Fifth third stole my money. Also made a online purchase for $250.. The money was taken out of my account that same day, then 4 days later that same amount for that purchase was taken. I was charged twice. Fifth third said the first initial purchase for $250 never came out. When I have proof that it did. They also erased my transaction history and changed my whole history. I have proof because I always take pictures of my history after I make a transaction. They are stealing people money. Beware.

I'm disappointed in Fifth Third Bank's customer support. If it wasn't too much hassle, I would have changed my bank. They are not as courteous as a banking rep should be, don't listen very well to your point of view even when there's no money in dispute. I had requested the rep if she could open a tech support ticket for me as I was having difficulty in entering a non-Fifth Third bank name/account in order to transfer some funds. Her emphatic answer was a 'No'. It was surprising as a different rep of the bank's chat conversation had suggested that I open a tech support ticket to resolve the same issue. In short, her demeanor to my request was awful. I won't recommend this bank to new customers.

I don’t usually write reviews. However when a bank can’t find a deposit of about $1700 that went into my account we have a problem. When I contacted them with this issue they basically said there was nothing they could do. I provided them with batch numbers from the company, and they couldn’t seem to find it. They did not even offer to look into the situation at all. I can’t trust a bank that doesn’t care about my money.

I am RIPPED OFF by 53rd Fifth Third Bank! I suggest you guys all run and shiznit this company!! MY extra downpayment didn't go towards the principal on the auto loan. INSTEAD they PUT INTEREST RATES FIRST and themselves BEFORE you! They also charge minorities extremely high interest rates! RACISTS & DISCRIMINATION! Google lawsuits on 53rd FIFTH Third Bank and you will see! They make their phone calls all garbage so you have higher chance to drop off of call then to complain to them! States & federal needs to STOP their SELFISH greed for the 1%!

My car was in an accident and the insurance company paid them in November but they accepted the check from the insurance company in January.. I called the bank and a manager there told me not to worry. I'll get all the money back since November but I looked the next week they accepted the check and I still had to pay them extra out of my pocket because of interest that was racked up.. THEY ARE THIEVES.. DO NOT TRUST THEM.

I did my banking at Fifth Third for many years but in the last few years their service has grown unbearably awful. Just a few of the things they did to me and my accounts:

I paid off my auto loan in November for the full amount as shown on their website prior to the due date. I find out at the end of January I still owe $82.28. I ask why and all they say is I didn't pay off the full amount. I'm not going to argue but I told them I paid the amount shown in the balance on their website. I'm about to pay the $82.28 shown as the current balance and they say the payoff is $83.16. I tell them their business practices are deceptive and they are taking advantage of people. No response. I will advise the Auto dealer who recommended this bank of their deceptive practices to get more money from customers and never use or recommend this bank in the future.

Horrible service and banking. Kendra at the Waterville branch should be fired. She could do nothing for my locked accounts and could not provide me any escalation contacts. She talked over me and was very rude. Kandra has no idea what customer service is and must be removed or re-trained to continue to operate in a positive manner for Fifth Third. I called the Bowling Green Branch and was treated as a valued customer and assisted by the Manager there even though I have never done business at this branch. Kendra / Waterville branch - FIRE.

As of October 2020, Fifth Third Bank he's holding me responsible for $2,763 fraudulently charge to my MasterCard with them. My fight with them is still ongoing. I have had an account with them for over 20 years and they know my banking habits. I don't understand why they will not help me but I am not letting this go.

At first, I didn't get it. During the Covid lockdown I somehow managed to lose my driver's license. Earliest appointment I could get at SOS was Feb 10, 2021. I made this appointment sometime in August 2020. I had no ID and still needed to cash my check from work. I deposited my check through the mobile app. Immediately 100 dollars became available. The next morning my account was in the negative for the entire deposit amount. After speaking with customer service I was lied to multiple times about why my check was placed on a reg cc hold. I was told by bank managers that it would eventually stop. 10 checks later it hasn't stopped. Every week a 9 day hold.

As long as you pay your mortgage each month without a hiccup, no problems. Should your property be deemed to be in a flood zone, hold on to your seat because this company will take you on a wild ride. For starters, they will not place pdfs of the important letters they send you in your Fifth Third online inbox, even if you are paperless. They won't send documents to your email address either. They "mail" documents even though I never received them. I did however, receive their mailed flood insurance bill of $2628/year. While I desperately tried to get my own flood insurance (~$600/year) effectively immediately, they refused to email their documents allowing the insurance to be "effective immediately". Fifth Third stated they would mail the documents in 3 days... They refused to fax or email the document to my insurance company too. Looks like Fifth Third is trying to make an easy extra 2K off of us so be forewarned.

Worst bank I have ever dealt with. First of all their customer service is worse, Second they overcharge a lot for ever closing the accounts. I wanted to transfer my HSA and they are charging $25 for closing account, this is crazy.

I applied to refinance my current mortgage with Fifth Third Bank in April. I submitted all required paperwork and was given a close date of August. They cancelled the date, never rescheduled and I couldn’t get anyone to respond. I elevated to a VP level, was asked to resubmit more paperwork bc what they had was so old it was no longer valid. 8 months of back and forth chasing them to get it done. They were completely incapable of providing the service so I cancelled after 8 months of frustration. They refuse to refund my application fee of $395 and I can’t get anyone to return calls. To add insult to injury, I would have been saving thousands in monthly interest but lost out due to their incompetence and lack of any sense of urgency or customer service. This is the worst business experience I have ever had anywhere. If you need banking services, run from Fifth Third Bank.

I am a current customer (15 years) with 5/3 and have excellent credit and 6 figures equity in my property. The refi process was easy until they take your application fee, then it went downhill from there. I responded promptly to all request for documentation, but the response time was very slow. When I inquired on the status after 4 months, I was told I was in an underwriting queue and they were 3 months behind. Two months later, they send me my closing disclosure with a closing date, followed up with a phone call that they were denying my application because UW had a question about the title. They couldn't give me a specific reason why, and refused all contact from my title company to rectify or get more clarification on the decision.

Throughout this pandemic and being unemployed I have had no choice but to continue banking with them. They have tacked on hundreds in fees and have literally sucked blood from me though I am a stone. Now I deposit the unemployment check I have been waiting for for months and all of a sudden there they put a hold on my account for thousands of dollars. You bet they are still going to charge any overdraft they want while the good is on too. I can not wait to jump off of this bank. I have never been more disgusted with how an institution has treated its customers in my life.

Absolutely terrible every thing! Scammers! My nightmare started from Day 1 when they purchased my mortgage from previous company. For unknown reason, they couldn't find my insurance coverage for my condo. Their Insurance Department started bombing me with frightening demanding letters to provide this Certificate. I sent to them right the way. Called them to confirm, no, they did not received. I e-mailed them, mail to them and faxed to them every 2 weeks started in May 2020. No, they did not received. When I called and asked them to provide a physical address that I can sent them my docs with Certified delivery, they refused. And now, I received a bill of $1300 for the Insurance they decided to purchase on my behalf and now, I Have to hire a lawyer to deal with scammers.

Fifth Third Bank is the worst bank that I have ever dealt with. I been a customer for about 4 years. The first account I had over a year and I had 4500 stolen from my account fraud never called me. I had to call myself after that. I didn’t trust nobody when a person feels unsafe about other people stealing. You have a right to make and close accounts after fraud told me I could. They wanna close down my account because I’ve been through 12-15 accounts in 4 years. All I’m saying is after all this I don’t trust this bank at all. Now they should that they don’t care. I understand rules but this is wrong. A good bank would understand and work with you but a bank who doesn’t call you when somebody steals 4500 out of your bank account no call no text and have to go through bank accounts it’s the worst I’ve ever seen.

I have had Fifth Third card for over 3 years. Used and paid it perfectly as agreed without exception. This bank will send you notification..."We're writing to let you know that your Fifth Third Online account has been temporarily suspended due to recent access to your account from an unknown IP address". When you call them they tell you there is a security investigation into your account and can answer any questions. They tell you to call back and after several weeks of the card not working, access being denied and not questions answered.... Then they tell you the account has not had a balance for the more than 6 months and has been closed and that they do not need to or are required to notify customer of the eminent closure of their account... :O If I want I can apply again.

I paid off the auto loan on 9/16 and was told they would mail the title in 10days. After 45 days the title still had not been mailed and the bank said it had mailed and then later that they lost it. They then told me I would have to file for a lost title and pay for that myself. I did just that and the local DMV said I should have a replacement within 4 weeks. Today I called the DMV to check on the title because I have not received it. 53 had contacted the DMV and requested to have the title sent to them because they still had an open lien although I paid the loan in full and had proof of payoff on 9/16. Per DMV they mailed the title to 53 Bank on 10/29 and 53 bank did not notify me they requested it sent to them or that they received it. I spoke with them around 8 times throughout this process and typically got conflicting information depending on who I spoke with.

Any people moving from West Coast such as Utah, Arizona and California should think 1000 times before opening a new account because as a hard-working people I was unemployed due to covid and my unemployment direct deposit hits my account and they froze it with a false assumption of fraud 'the unemployment check was on my name', and they said they need proof of my record of employment history in arizona, they want public record: so people be aware that they can hold you hostage, bank somewhere else, never open any free checking with them plus don't deposit huge savings on their account because they can hold your money and file false report to ChexSystems.

I am the seller of a home in Martinez, GA where Fifth Third is the lending company. The house was supposed to close on October 15, 2020. They sent out the appraiser two days prior to closing, and since the appraiser found issues with the house, we had to push closing in order to get the repairs completed. The appraiser should have completed the work well more than two days prior to closing to allow me as the seller to get the necessary repairs completed. Since, the closing has been delayed two other times, and is in the process of being extended yet again. Fifth Third has no explanation for why the closing paperwork has not been completed yet, other than "it will be done today".

My credit card was closed by the bank (without any notification or warning) and they would not re-open the account. I've had this account for 12 years, never missed a payment, and have excellent credit. It was closed apparently for no activity for 6 months (after I paid it off). I found out it was closed via Credit Karma. (It had been more than 30 days since it was closed, but less than 60 days, and still 5th 3rd would not re-open my account; I even went into the branch and talked to a manager. Apparently they would have re-opened if it was within 30 days, but how was I to know?? No notice! And just a little outside that 30-day window).

I have been with 5 3 for several years now. I never had a problem with my checking account and either of my two credit cards with them. They are very helpful over the phone too. Unlike other banks they speak English which I can fully understand. I am thinking they are in the USA and not operating a call center in some other country. I get auto credit line increases on my Trio card which is now up to $14,000 credit line. I never paid a fee or had any adverse action taken by them. I think it's how you maintain your accounts. If you do that poorly then you will have fees. It is really up to the customer on how their experiences will be.

The customer service is non existent in 4 days 4 reps hung up on me after all giving me different information. They held my check funds for 3 weeks after I deposited it. And for over a week and a half after it cleared the issuers account, then charge me overdraft fees while my check is pending. The whole thing sounds like a scam to me. Do not bank with Fifth Third!

I bought a car and this bank (53rd) was the bank the car company went through. I did not nor will I ever get another loan from them. I bought the car about 4 months ago. I recently paid off the loan and paid what the online bank said my payoff was. Paying online through this bank, I decided to look at the account because I wanted to see zeros for what I owed. I was shocked to see I had a balance of 70.41.. Not understanding I paid that also. So I then called the bank and spoke to a loan officer who could not tell me why I owed that but I figured it was added interest. They keep adding interest until they get it. Whatever the lady was really rude and told me the call was being monitored and I wasn’t doing anything wrong except trying to figure out if I was going to owe more after that 70.41. She couldn’t tell me.

I've been a customer of Fifth Third for the past 34 months, never late or defaulting on a single payment and recently made a payment of 5,000 dollars in July (to reduce my overall balance owed to 3000, with a 6000 available credit balance). I was surprised to have received a letter in September 2020 informing me that my credit had been reduces from 9000 to 3000 even though I pay on time and never defaulted. As a result my credit was impacted due to an increase in utilization.

There have been many issues in my experience with the mortgage department. I will only say that frustration is the most polite term I would use. Why would you want to do business with a bank that is so frustrating. Just go elsewhere.

The overall protection is similar compared to Identity Guard and at a lower monthly cost. We get updates on email and our phone telling us when our personal data is found online as well changes to our credit score or if someone has accessed our credit through all 3 Credit Score Companies. Our quarterly credit score shows all 3 scores from Transunion, Experian and Equifax. I believe this company is something all prospective customers should look at.

This card is linked to a checking account. Simply call or go online to transfer any amount from checking to PPcard. Your account is secure and you have available funds to use safely. Have had this setup for 3 yrs with no problems or losses. Highly recommended setup.

Don't use them. I have been a customer for like 20 years and I am done today. When I first became a customer, it was due to a mortgage for my condo at the time. I had no issues with the service. I had issues with my local bank I was using, so I switched all my banking over to them. Eventually, I refinanced my condo elsewhere as they would not refinance the loan they already had. I retained them for checking and 2 credit cards. They had a promotion when I signed up for the checking account that allowed me to take money out of ATMS from other banks at no cost, they would cover the other bank's fees and not charge me. Well eventually that went away and they started charging me fees on top of the other banks fees, so it was the exact opposite.

I recently tried to do a home improvement already having a mortgage at 5/3 bank. They didn’t get back to me so I went through Rocket Mortgage and my 5/3 mortgage was paid off. After this happened they took my 5/3 credit card and decreased the limit from 13,300 down to 1200. Therefore harming my credit. They did the same thing to my husband last year before we got married. He paid off his mortgage and they cut his 5/3 card from 10,000 to a 2500 limit. They punish you for paying off your mortgage. It affects your credit! Unbelievable!!!!

This company is terrible. They will not notify you if your scheduled mortgage payments are about to end, and will not call to notify you either. If you want to sign up for auto pay you need to mail in a physical form, what year is this 1990? This feels like a shady business practice in an attempt to claim late fees. If you call in their support staff is rude and unapologetic. I would steer clear of this bank at all costs.

It’s very important to me to be able to pay my mortgage in split payments & extra payments to apply to just principal. I also like the fact that you can state you want the extra $ to be applied to principal.

Could not be happier to be refinancing and getting away from Fifth Third for my (small) auto loan. Cracked me over the head with a rate near 7% despite perfect credit, but had no choice since it was through my dealership. I never missed payments, and the one time I did (my due date passed while I was getting paperwork finalized with my new company, who managed to cut my rate in half) they continue to call nonstop despite me explaining exactly what's going on to a rep yesterday. These guys are swimming in bad reviews for a reason.

The website isn’t user friendly at all, if you need to make any changes to your auto payment account, you need to call the customer service to make the change and generally wait time on the phone is quite long.

On Saturday the 15th I left work early to get to the bank before they close at two, with the construction near by on randall rd I made it there at exactly 2:01 and apologized to the teller and asked if he could please deposit a check for me since it's only a minute past two and was told that they already closed up all the totals for the day, which I completely understood. I was told I could deposit the check through the app on my phone or the ATM so I tried both. Since I only have the basic checking account I was unable to make a deposit EITHER way for some reason.

08/17/2020 Lately I've been required to prove who I am to the tellers at the Fifth Third Mundelein branch. I provide my I.D. when requested. I request that the teller to put on gloves if they want to handle my I.D. Chuck ** the branch manager told me they don't have to and the teller didn't need to wear gloves. I've been banking there for 20 years. Why I need to be lied to and treated unprofessionally by the tellers (who all know me) is definitely the reflection of the branch manager. I would like the executive officers to review current videos of this branch.

Hi, Run as far away as possible from 53rd bank. They say they are doing banking 5th3rd better but it is 100% worst. I have applied for their credit card in October 2019 because of an ad they sent to my home address for balance transfer for 13months. I will list out the issues below latest to old:

Always friendly, always ready to answer my questions and take care of my needs. Love the service, the building. Online is easy to deal with - even for seniors, female, blond....They are located conveniently, so I can go to their ATM everywhere. But I must say I love to go to my local bank, knowing the staff, my representative, and feel comfortable in that good old building. Glad they kept it up nicely.

I have banked with Fifth Third for a few years now. My 20 yo son is a recent victim of a fraud scam. Someone reached out to him to “wrap his car” to advertise for them, then told him they would send a check for him to deposit. Since he is 20 and naive, he did not realize it wasn’t a legitimate company contacting him. Fifth Third flagged the fraudulent check and his account, told him there is a 10 day hold on the account and he may not access it, nor use his card. That, I understand. The local branch my son went into gave him a bunk number to contact the fraud department, which continued to go to voicemail and we both left numerous messages with no response. I am secondary on the account and I didn’t want them to take any funds out of my other two accounts to cover the fraudulent check.

Fifth Third Bank is great. Every branch is open and inviting. The staff are always very welcoming and friendly. I have a checking, savings and credit card through Fifth Third Bank, and have never had a problem with any account.

I had a horrible customer service experience with Fifth Third Bank yesterday. I called the CS line at 53rd Bank when I noticed a hotel hold had not been released off my card over. 6 days. After being missed transferred and getting missed information on why hold which usually had been released was not and 3 hours later I spoke with the most rudest supervisor Ray. Not only was he unprofessional, confrontational and demeaned me for calling. This has to be the culture of his department because he practically dared me to report him. I so concerned because this person has access to my funds so I'm in the process of closing my account and going to another bank. I'm also subpoenaing the call recording so I have for future complaint process.

Fifth Third Bank has been great when I have a problem or need special attention from a representative. They are topnotch 5+. They handled fraudulent purchases and stolen cards very well. They were quick and decisive and replaced or changed cards in a hurry. They are attentive to all problems and their representatives and tellers are great. However, on day to day transactions they always seem to be short on tellers making waits longer than necessary. Their credit card policies are great (including free ATM or reimbursement at ANY ATM).

My experience that I have had with 5/3 they are qualified folks. I opened an account with 5/3 and I was informed that I would have a temporary pin for my online and go make one up online and if I did not that I would have to have it reset. So of course I did not follow instructions and procrasnated (spelled wrong) and that was the problem so the banker reset my pin and there was a email sent out and I read it wrong and reported a bad comment but I really need to APOLOGIZE. Because 5/3 was keeping me in the loop. So I want to THANK the people at this bank for the security they gave me.

Avoid Fifth Third Bank like the Covid-19 virus. They have thousands of negative customer complaints on BBB and other sites. The Federal Consumer Financial Protection Bureau has filed a lawsuit against them for deceptive and illegal practices intended to churn up extra fees and charges. They just ripped off $15,000 from me from a mortgage principal payment I made by refusing to deduct it from the principal I owe and have so far refused to give it back or credit it claiming they are "investigating" my complaint.

Applied for loan on March 20 finally received confirmation. The week of July 10 we received confirmation that we were approved and had to wait another 7 days for federal guidelines we did and then I called and we set up closing for July 29 at 9:00 am in a local branch as per their guidelines. Also was required to open a bank account to get the rate promised. I did all of that only to get an email less than 48 hours telling me we do not meet their guidelines. I tried reaching out to the person who sent the email won't be back in office until July 29 day my closing was schedule. Try a few other numbers I have and after sitting on hold for 22 min reached someone who doesn't know when the guidelines changed but my info hasn't changed from when we were approved. The delay from March till now 4 months was on Fifth Third side. Just complete not the way a bank should do business.

I Have had mortgages and loans with FifthThird, along with several other accounts. Service has been great. Have never encountered a negative person. They are always ready to help with any questions or concerns.

We refinanced mortgage and were told our monthly mortgage payment would not go up..We received bill yesterday and it went up around $200..I do not recommended using them for mortgage..Also they charge way too many fees..As soon as we can refinance we will never use 5/3 again.

I have a car loan through this bank. I have NEVER had a late payment, yet they have charged me a $15 late payment fee EVERY MONTH! Their own website shows that I have made the payments on time. They have spoken to my husband several times about this and have not resolved the issue. Now we got a letter threatening to repossess the car if we don't make the "missing payments"! Unbelievable.

Before setting my mortgage with 53, I was aware of the terrible reviews they had online, but what they've done so far is beyond anything I imagined. If you decide to have a mortgage with 53, please make sure they'll make EVERY attempt to avoid mortgage pre-payment. It doesnt matter what they say, pre-payments are essentially impossible. Also impossible is to get someone to answer they call service or to return a call.

I just found out my credit card with 5/3 Bank was cancelled without notice, forfeiting all my cash reward points. Why? The simple reason I hadn't used it for a mere six months. I spoke to a customer service supervisor who said her name was Hope, who told me they had the right to cancel anyone's account at any time without notice. I told her I had been a loyal customer in good standing for several years but she would hear nothing of it. She refused to reinstate the account and refused send me a check for the cash rewards I am owed. I explained that part of the reason for the lack of use was due to COVID 19 but she couldn't care less. I asked to speak to her supervisor but she refused, stating I could only complain to the bank's president in writing and only by snail mail. She also refused to provide me with info on what government department to complain to.

I am absolutely furious with this whole company. I am especially furious with Ms. Elyse **, part of the PPP (Paycheck Protection) in Tampa Fl. I reached out to her a month ago and I have email records of all the conversations we had. She had me running in circles looking for information that I had the entire time yet and she never specified what I need! Not only did she hand me off to some new person who had no understanding of my situation, she conveniently did so right NEAR THE DEADLINE of this application. Then Mr. Michael ** in FL was rarely a help, I sent him everything and he never got back to me but at least he let me know that I needed the tax information that Ms. Elyse never asked for, information I had the entire time.

5/3 Bank is by far the worst bank I've dealt with for credit cards. From the time I opened my credit card account in 2015 until present (2020) I've had nothing but frustrating experiences. They've caused my 100% Payment history to drop due to their faulty online payment system and showed no remorse or tried to work with me upon disputing the late payment several times. This resulted in me using my credit card very sparingly because I wasn’t confident that 5/3 would provide a seamless online payment experience in the future.

My home mortgage loan was transferred a couple of years ago to Fifth Third Bank. I have dealt with many mortgage services banks in my lifetime but, Fifth Third is the worst. I have to remind them to pay the real estate taxes and insurance, automated payments have been duplicated, automated payments have disappeared. They send letters telling me I do not have homeowners insurance and on and on. Every issue takes quite a long time to resolve with a customer service rep. They do have some decent service reps but there are many that could perform in a skit on SNL. I am at the point now of going to another institution, 5/3 is really that bad. If you have a choice stay away from them.

Not only was my client's lender trying to commit mortgage fraud, he refused to communicate with anyone. By far my worst experience in my entire career as a broker. He repeatedly missed dates and refused communication risking my client's earnest money repeatedly.

Today I wanted to pay off my car. I do not use their online banking site and I tried to in order to pay it off but impossible as I only have a car loan so you can't create an online login. I called the 800 number in coupon book - finally after listening to everything but a human, I got a human. I told her I wanted to go over my last two payments as I had a credit for a canceled extended warranty and wanted to ensure it was there. It was. I received my payoff number for today, but she said I had to go into a lobby to pay or login to pay the car off. I told her I choose not to go into the bank to pay as I wanted to pay it off online due to virus. The bank lobby is not open anyway. Well, I told her, "I can't create an online account. Could you help me do so since it won't let me." She hung up on me! So I have no idea how to pay this car off but to go on my Wells account and pay more than I owe to ensure I pay enough and wait for a slight refund.

Fifth Third Bank is the worst banking institution that exists on the face of this earth. Their customer service is the worst, highly unprofessional and rude. It's like their management handpicked mentally challenged and retarded personal who cannot answer a simple question, don't even try asking them to do some minor banking. They got me so frustrated and mad with their stupidity that I had no choice than to decide to go ahead and close all my accounts with them and take my business somewhere else. Stay away!!!

Sent an insurance check and repair bill to the bank who lost it, twice. Called a lot: was referred to mortgage dept, message left with phone # not taking calls four times, and never got questions answered.

I wish I would have read these reviews in December 2019 then I would have ripped their "credit card offer" to shreds and threw it in the trash where it belonged. For those who may need extra cash right now and in the future there are other viable options to get financing that are consumer and credit friendly and not greedy or abusive.

I received my PPP loan and it was deposited through my new 5Th Third bank account which is a new business account. I started withdrawing money and paying bills and employees and they froze my account. I am a small business owner that has employees that have not been paid in weeks. I started paying them and they froze my account and no one has given me a reason why! I am sure that they can see this is a loan and who it was deposited by! The banker asked me where I got so much money. I told him it was a PPP loan. He continued to argue with me and refused to give me cashiers checks to pay my employees. I went to the branch where I opened my account to find out they had blocked my account. This is money to pay my employees and businesses expenses because of Covid19.

I've had Fifth Third bank for 6 years and now I'm so disappointed that I have to close all three of my accounts with them. I went to a branch here in Orlando and my card got stuck in their machine. All I did was insert the card and it did absolutely nothing. I wasn't even able to do a transaction. I let the tellers know, they checked the machine and said they couldn't find the card. Then they proceeded to ask me what kind of card it was and I when I told them it was not a 5/3 card, they said they could not give me back my card even if they did find it. What kind of nonsense is that? Then one of the tellers was laughing and saying that I would have to call customer service. I was livid.

I had an access 360 card provided by a 3rd party. Somebody tried to make a charge on my card. The card was closed near the end of February. I was told it would take 7- 10 business days to get a new card. After 2 weeks when I had not received the card I called again. They were sending me another card. I was also told by them AND 5th 3rd that the money would be transferred to my checking account. I also told 5th 3rd to close the savings & checking accounts. I was told this couldn't be done as long as all 3 accounts had money in them.

My mortgage was purchased by Fifth Third Bank 8 months ago. Nothing was seamless. They were unable to carry over auto payments, but did not inform me. They could not carry over insurance information. When you reach customer service, they claim to resolve the issue and then you receive yet another threatening letter because they did not. Buyer Beware! Will be refinancing in order to remove the huge hassle.

Every time I call I get an attitude from a rep after answering about 6 or 7 security questions after I have already put in my personal information on the automated phone system. Their technology along with the knowledge of the reps is below par. I had to explain about interest rates and the guy (Haung?) had no software on his computer to help even though he was a manager for loans. Terrible service. Closing all accounts!!

This bank is absolutely awful. Their technology is HORRIBLE. Service HORRIBLE. Phone system HORRIBLE. How are they in business? They need to shut down. Specifically, I waited on their incredibly slow phone system to say then offer they would call me back (after 10 minutes of already waiting). They finally called me back and the unhelpful person said that I needed a new PIN to do what I wanted to do and that she would transfer me. I then tried to get a new PIN and it put me in the same phone system HOLE. This is like my Fifth Third attempt to fix this issue.

Fifth Third is a disaster from the moment they take over your loan. We purchased a car from Norm Reeves Honda in Huntington Beach a little over a year ago and later found out that they sold our loan to Fifth Third. This company has been a nightmare from the beginning. They never sent us our pay stubs, let alone any information, so we knew where to send our payments to. I had to call Norm Reeves to get the payment info. for our first payment which was due in a few days. Then there were constant issues getting set up on their website. After that, they made it next to impossible to set up our monthly automatic payments. Just about any time you need to check your account on their website there are problems.

5/3 Mastercard refuses to help my 75yr old dad resolve a verified overcharge on his account. The merchant is Yellowstone National Park Hotel and they confirmed in writing this $488.00 charge was in error and we should seek reimbursement from 5/3 directly. I was told today by Derek a supervisor they have closed the account and cannot help. My dad's credit continues to suffer because he refuses to pay a bill that's not owed and the bank has not waived late fees or offered to assist. The service and our treatment was and is shameful.

5/3 bought my mortgage 1 yr ago. They were trouble from 'GO.' The escrow didn't pay insurance; then charged me for *their* insurance. Website fails. Hours on hold. So much work just to get the basics.

Was a customer for 40 years. Always was a promoter of bank. Have recently had a short period of time when my auto deposit apparently dropped below the bank's limit and was charged a fee for having not enough money in the bank, which was still over $1000. Fortunately for me this only lasted for 1 month, and I had a very large deposit to make. Speaking to customer service the fee would not be removed. That was final straw. Have moved all my funds including 2 auto deposits to another bank. It is obvious that 53 does not care about my business, even after being a solid customer for most all my life. I would no more recommend this bank. Very disappointed with the disrespect I felt. I assume they could care less about my feelings. They are so big they do not care about regular folks.

Their web site is a disaster, doesn't give flexibility in cancelling scheduled payments, has multitude of dead ends, asks for verification signature and you end up in a do loop! This is an account I am managing for my 95 year old father and if I could pull all the money out of it without upsetting him I would! I have several other accounts that I run at different banks and never have the issues I do with 5th 3rd! They are awful to deal with in person and awful to deal with on line! Inflexible, terrible interfaces and horrible customer service (when you can get them)!

I have been going to Fifth-Third Bank for my company for several years now. They are always helpful and very friendly. I enjoy the daily interaction with the tellers and they are very honest in telling me if any of my deposits are "off." We have built up a joint trust over the years. They know that if I end up with too much credit or cash, I will tell them. I trust that they do the same. That is not necessarily the norm in this day and age, so I have been very pleased with Fifth-Third Bank on Portage Road and also the branch on Westnedge.

I have been a Fifth Third customer for over 2 years, and havent had many issues over this time. However, during the last 6 months, my account has supposedly been going into the negative, even though I get no indication of this on my app. When I call to dispute the overdraft charge they give me, they give me a list of every transaction and what it amounts to. Everything adds up. This would be fine if this is what showed up on my end. They have no answer as to why I can't see that my account is over drafting, or why I'm able to make a purchase that would do so when I have it set up to not allow this. This leads me to believe that it is intentional so that they can continuously steal money from me each month. I will be closing my account as soon as possible and finding a new bank.

If I could give zero stars for 5/3 bank, I would. I opened a credit card account with them 7 months ago and I regretted it since then. Up until 6 months ago, I was going through a very bad financial situation. I had two late payments but then my financial situation got much better and I've been paying 3 times the minimum amount on the credit card payment. After 5 months of diligently trying to pay off the credit card (so that I can get rid of them), I received a mail from that stating they lowered my credit line. My credit score has increased 60, I repeat, 60 points in the past 5 months. I paid off $5,000 of my total debt and now nobody else but the Fifth Third Bank is pulling this on me. I'll hurry up and pay off all the balance I have on their card then close my account. DON'T DO ANY BUSINESS WITH THIS BANK EVER!

I had a loan with MB financial, 5/3 did a buyout. My Loan auto draft information did not transfer over, I missed 2 payments and they put it in repossession, called, got it sorted out, set up auto-draft - so I thought! Again, payment missed, had no idea. 5/3 called me and gave me 2 options, the full pay off or surrender the vehicle, they gave me a discounted pay off #, the next call to them it was reneged and back to the original price. Looks to me like they are just trying to liquidate the loans from MB financial and really hurting the people who had nothing to do with the buyout. Note: it was my lowest payment of any bill I have, customer service was a joke, I would have been better off dealing with a sleazy loan service!

I made a mistake when setting up online payments for a car loan. It was for less than the amount monthly amount. The bank never communicate with us to alert us of the mistake. Instead they hired a company that pick up the car AGR Cape Coral FL to come to a workplace and pick up the car. After thousands of call we found out what happened and immediately pay what it was due. And proceed with the ordeal to recuperate the vehicle.

Mother's Day weekend 2019 I lost everything in a house fire. Total loss, it is all gone!! My mortgage is with Fifth Third Bank. They have a loss draft department, all the way in Texas, I live In northern Indiana. My Insurance released funds for me to replace my house. That process alone to send them money is even a joke and super duper slow!! I am dealing with bad, slow contractors building the new house. I mean slow!! House was set beginning of November 2019 and I will remain homeless until maybe the end of June 2020... Now the contractors are pretty much doing nothing to get my house completed because the loss draft department will not release the remaining funds they are currently holding!!

I am starting to think 5/3 Bank is on its way out of business. They provided an incorrect 1098 Tax Form in January and their response to my inquiry did not include the corrected 1098 needed. It included only 1098 forms which didn't have issues and monthly statements from the loan for which they provided the incorrect 1098 form. How hard can it be to provide a 1098 with the correct property taxes paid? In addition to the 1098 form problems, 5/3 closed their branch in the town where I live and expect me to travel an additional 12 miles to bank with them. Also, their web site has been having issues for the last month or so. I tried logging in tonight to pay some bills and the site cannot be accessed (2/22/2020 @9:00 PM). I had similar issues trying to pay bills last month. If they can't get legal tax documents correct, they are closing branches and their website is erratically available will they be around much longer?

I would give them 0 stars if I could. I opened an account over 60 days ago expressly to make a balance transfer. I have done this many times in the past with other credit cards and the balance transfer is immediate. Two months later still no balance transfer by Fifth Third Bank. I have called several times. One person informed me that they lost the address for Chase so they couldn't make the transfer. I really think this is some sort of scam by Fifth Third Bank as I can't see how a bank can be so incompetent. There are so many other balance transfer credit cards. AVOID making a balance transfer using Fifth Third Bank. Terrible service.

Will not call me back. I called him 5 times in 5 days, the problem is they sent me a 1099r tax foam with me not withdrawal any money. I called the customer service. No help. They keep telling me to call the branch manager. I did that I'm waiting for him to call 5 days now. Branch manager name is Andrew **. Seminole FL,

We recently refinanced our loan with another lender and called these guys to find out about getting our money back that they hold in the escrow account. So apparently they don’t even start processing the paperwork for 14 days after the loan is closed. Why? Then it takes them another 10 days to send the closed letter out to us. Why? Then it takes another 10 days after the letter is mailed (who knows when they mail it) to send the check out which can take 7-20 days for delivery!!! This is absolutely insane! Over a month to get our money back from them, so they can earn interest on our money. Cheats!!

I came in to open a rep payee account for 2 individuals in which we are responsible for 24/7. I already have an account here for another individual, and it was difficult but nothing like this! Rachael ** who is a teller there should not be allowed to work for a bank. She set up the accounts 4 separate times, and each time it was wrong. A supervisor (who was really great) came in to assist Rachael who still doesn’t understand what she is doing. Her attitude was rude and she was short with me (who literally was just giving her every document she asked for) and kept repeating she’s confused.

I am taking time out of an extremely busy day because I am so incensed with my experience with this bank. From the process to approving a line of credit to the closing where the representative had very little to no training to the lack of training TO the general pronunciation of the English language. I will avoid contacting or doing anything with this bank if at all necessary. I just spent 13 minutes for someone to answer the phone not have the ability to answer my question and transfer me to another department where I held another 5 minutes before hanging up. It's a wonder that they havent gone out of business. This is a extremely poor run company. I am trying very hard not to use expletives during this review to be taken seriously but THIS IS THE WORST BANKING EXPERIENCE OF MY LIFE.

I would give this joke of a bank 0 stars if I could. Don't ever, ever use this bank for anything. Customer Service is basically nonexistent. I spoke to 5 people in a row to get help to just make my car payments and all of them were contradicting each other and were absolutely no help. The online banking website is a piece of garbage... It's impossible to make payments and everything breaks all the time and requires you to call Customer Service which just leads you into an endless loop of ** and frustration. I just want to give them my money but they're making it really hard to do that.

I'm being charged 8 dollars a month when I have a free account and I had a check over $200 put in there from my insurance company. Never seen the money because my account was in the negative even after I changed my debit card and now my account is closed.

5/3 bank debited $1500 out of my Chase Bank account instead of the $150 card payment that I have set on auto pay. After pulling an unapproved $1350 extra without my consent or knowledge they offered no help, apology, or solution after me being on the phone for close to 2 hours trying to get the charge refunded. Finally, the last representative hung up on me after speaking to 6 different representatives and 4 different departments. They actually went as far as trying to blame my bank for letting the transaction pull. Absolute lunacy. And completely illegal to withdraw an additional 1350 without my approval or knowledge. Absolutely terrible company. Thank GOD Chase bank is disputing this on my behalf and is refunding me from this terribly dishonest and crooked bank.

Why, in 2020, does it take nearly 20 days to get a vehicle title after paying off a loan? I mean come on...When I asked the customer service supervisor, Clarissa, she said that there is an internal department that can not be reached other than by internal people who make the decision as to when a lien release is processed...That internal department will not receive an email from anyone inside of that 10 day span...Not to mention, no one from the outside can call this secret department to see what the hell is going on with the processing of said lien release. I'm not even going to go into dealing with making loan payments etc., and the to death fees these guys have. WOW. Don't deal with this bank if you have a choice...Never again will I. Go bank with a local credit union or another big name bank. This company is a complete joke.

I will just say bad customer treatment by 53 Bank. Only thing with this experience I can sum up is 53 does not want to retain customers. In my case a simple enquiry on balance transfer of which no information is available for customer to view online nor Emailed or Mailed of the request made. When asked on the same to customer care executive, a simple question of verifying the dates of transfer. I had to face a rude behavior which was unbelievable. I regret doing any business with 53 bank in past and hereon. It is definitely 5/3 worse experience than other banks.

I am currently a 5/3rd customer & have been since 2013. I'm trying to refinance my home with 5/3rd but can't get a call back. I can't believe a company is willing to lose business & customers so easily. Unbelievable!!!

Where to begin? I'm 69 years old and have been banking for 60 years. I have never had a worse experience than having a mortgage with Fifth Third. Within a month after they bought our mortgage from the construction company, they sent a letter saying that if we didn’t provide proof of flood insurance within a month, they’d buy some for us and add it to the bill. We live on a hill 40 ft. above sea level well out of a flood zone!

Fifth Third Bank has a auto loan payoff protocol which requires loan payoff checks to be sent to a specific mailing address and to be accompanied by a "payoff letter" which must include the account number, the address the account is associated with, the balance as of the payoff date, a check for the payoff amount and contact information for the payee including a phone number and email address. The letter must be signed by the account holder.

I have been a loyal customer of 53rd bank for over 20 years. In August of last year I was notified by text alert that there was some "suspicious" activity on my card and 53rd was asking for me to confirm if it was me or not. I quickly responded, "NO, it was not me." They still allowed the thief to use my card and make a $400 purchase. The purchase appeared on my doorstep a week or so later. I was told by 53rd to open a fraud/claim. I contacted them many times over the course of 4 months and got NOTHING.

Ever since Fifth third took over MB financial, have nothing good to say. From battling bank card issues in the beginning till now with inconsistent card recognition, to constant account fees that I never had before on either accounts through 20 years of banking with Corus, then to MB. They claim free checking accounts, but not really free when they hit you with a monthly service charge for not playing their game on each account. Free would be like it use to be when it was BM financial.

I cannot log into the mobile app, went to an ATM and my card isn't recognized. I called Customer Service and as far as the reps know, my account is fine and everything is fine on their end. I disagree.

My brother bought a car in November and financed it through Fifth Third. He died a couple of weeks later and his estate is held up in Probate Court, meaning all of his accounts are frozen until Probate Court releases his assets. Fifth Third Bank is threatening to repossess the car due to non-payment of the $177 monthly payment. They told me today to find another source of funds to pay the monthly or face possible repossession to be sold at auction. His body isn't even cold yet and the vultures at Fifth Third are circling looking for blood. They show no concern for the customer, the family's grief, the probate court's directives. They say that "it's in the fine print" on his contract. What a terrible way to treat a customer. I hope you can learn from our bad experience and take your business to a bank that values a human life and experience more than a $177 payment!

In September I made a reservations to a hotel in California. They overbooked me one night by mistake. I called and had the problem corrected, however they had already withdrew the funds out of my account. I was told my money would be refunded and it never was. I have been fighting to get 176.08 back since Oct 2019. The dispute was closed without my knowledge. I called and they reopened it. Later on the refunded me 88.00 of it and 3 days later took it back causing me to have a negative balance that I had to pay for over their negligence. I have called and talked to 20 different people since Oct and still get nowhere. I am not going to deal with a bank that will not represent me or my money and protect my account over their being lazy, and ignorance.

Went to make a deposit to cover a large payment, teller tore up deposit slip and put the funds in the wrong account. Called customer service and they hung up on me. What useless 53 worse service from a bank.

Fifth Third Bank. It's that bank that catches your attention with appeal to get you interested, wheels you in with words that seduce your ears to lure you into that phase of total believe. ONCE you're in, and you're there's is when you'll see that nightmare of total deception like Hotel Calif. Once you are in. This once warming laugh becomes evil. I had on Nov 1 2019 SSI deposited funds that all never see again. $1018.04 magically disappeared and their stories are not close to what you would expected and but many banks employees are taking lessons from Wells Fargo. My money disappeared, customer service treats you rudely and uncaring. They will not look at reality about my money and all never see it again. Closed my account without a reason. I've been stomped on, every Penny they took happening, and my daughter had no Christmas. Do the know how heart broken I was to have to tell her why Xmas wasn't going to happen. I ended up homeless.

I've been a client with Fifth Third Bank for a few years, and they've always had strict policies. But recently, they've gotten downright greedy by taxing overdraft fees every few days, consecutively. Their overdraft fees are already the highest I've seen; commercial banks charge less and are more flexible. As a small community bank, they are definitely taking advantage of consumers. Consumers who only need to close their accounts and do business elsewhere.

I have been a loyal 5/3 customer since the 1980's and have not only our mortgage there, but multiple accounts as well. In September 2019 I applied for a Home Equity loan and today on December 12, 2019 I have yet to gain access to any funds. I had a small amount left on a SBA loan with PNC from 2014 when I opened a business. The 5/3 underwriter asked for documentation and a current statement which I provided. It was not good enough. I provided the articles of incorporation showing the business and I were one entity. That wasn't good enough.