Fifth Third Bank Reviews

I helped my spouse open a account with 5/3 Bank who has a learning disability and we found out about a fraudulent charge. We went to the branch downtown Tampa on May 28th and again on May 29th. Since the lady who opened the account was at lunch we had to see a lady by the name of Zapparah **. When we went in she told me that I couldn't be in there with my spouse that I had to wait in the lobby. Then also the other male manager, his name might be Migale. This was not professional situation that they made me and my spouse feel. This is not the only review that I will be doing, taking this to corporate headquarters in Cincinnati Ohio which is 5th 3rd Bancorp and to the office of the president of fifth third bank executive customer relations. They should not treat customers in that manner and should lose their job.

5/3 bank customer service continues to get even worse. They screwed up a checking account I have had for 20 years. Customer service in Philippines' cannot answer any questions, cannot speak intelligent English. Then screwed up my credit card as well. I cancelled everything I had with them. Do not ever open an account. I was with them for 25 years. No more.

⭐️ 1/5. I scheduled an apartment viewing and had an extremely unprofessional experience from start to finish. The team was not on time, failed to communicate any updates or delays, and ultimately never showed up — meaning I never even got to view the apartment. My time was completely wasted. If this is how they treat potential tenants before you even sign a lease, I would think twice before renting here. I would not recommend this property to anyone.

This is the worst bank I have ever dealt with. They allow people not on your account to take out money. When you try to stop it because of their negligence they want to charge you for not doing their job.

This is absolutely worst mortgage company I ever saw. Their systems work poorly. Customer success is absolutely awful. It already took me at least 12 calls, each of them 30 minutes to resolve the issue that they basically submitted my money to the wrong place, and now stalking me regarding my mortgage, but still the issue was not resolved. They're completely irresponsible. They don't reply to any of the emails. Each and every employee tells completely different story. I just would like to warn everyone who is planning to open any account with them. Don't do that.

Don't bank with them! I opened a checking account with them and they sent me a debit card. I never used the debit card. Not at a store, gas station, ATM or anywhere else. Nothing online. Next thing I know someone made a fraudulent charge on that card which leads me to question the security of the bank itself because I never put that card out there anywhere. The charge was for an adult porn site and fyi I'm a 70 year old grandma who definitely does not subscribe to porn sites! They deducted the funds from my account and even though they said the charge was "pending", (so I'm assuming they could have canceled the charge) it's now 7 business days later and I still have not received the bank's resolution determining that it wasn't my charge or the return of my money.

The Fifth Third fraud department so called "supervisors" are the most arrogant and rude people and tarnishes the image of Fifth Third Bank. Quite different from the branch managers who are friendly and helpful. The fraud department treats branch managers with the same rudeness that customers are given. A little over a month ago, I was scammed when I made a Walmart purchase on Facebook. I immediately reported the incident to the Fraud Department. They immediately locked my account and I had no access to MY MONEY. I talked to a Fraud Department supervisor, his name maybe Dick (he certainly acted like one), this arrogant and rude person has no business being in the position that he holds.

If I could give 0 stars I would. Received a text notification Zelle stating that a zelle payment had been sent via my phone number and that I would need to enroll into zelle.... I've had 53rd and zelle registered for nearly 10 years. I go into the 53rd app... sure enough my phone number is missing. My payment was also missing.... I call the 53rd online banking. Sure enough they cant fix the issue. They told me it would take 30days for my phone number to be registered into the system.... how is that possible if I've had the same phone number for 12 years. 53rd you've lost a 10 year client!

Rating: ⭐️ "Terrible Rating: ⭐️. "Terrible experience with Fifth Third Bank on May 10th. My card was declined at three different stores despite having a good balance. I spent over an hour trying to get through to customer service, getting put on hold multiple times for 7–10 minutes, only to have the call dropped or get no answer. Finally spoke to someone who put me on hold again, only to be ignored. How is this bank considered 'best'? Extremely frustrated and switching banks.

This is the worst bank I have ever had the displeasure of encountering, and I am a former Regions user so you can imagine how bad this bank actually is. I had four accounts with this bank - Checkings, Savings, Mortgage, and Credit Card. I don't know where to begin - maybe with them taking over 3 months to process a hardship mortgage application during which they sent out a foreclosure notice because absolutely none of their departments communicate with each other. Then there's their credit card dept, another department with ZERO outgoing communications. A request for a refund was made due to an error on their behalf and I was told the refund would be processed in 3 days. I called after 3 days to check the status and was then told it would be 3-5 days. 5 days pass by and I call again, this time I was informed that the request was denied. No communication, nothing.

The website and online banking is very problematic. Very, very difficult to do business with them.

No one has the power or authority to release funds at the branch level without the permission of legal that can't be contacted in a timely manner and when they respond their notes don't seem to be accessible or shared with other branches. I have been in four branches starting last week in two different states. Last conversation with branch on cut road in Louisville is they have to get in touch of district manager. But they're busy usually. As an Arizona resident every day this takes is another 1,000 in cancelled flights and hotels. Nice people. Poor systems. Exact same circumstances at 5 other banks 1 day service this bank TBD WG.

Visited a branch in Winter Garden to open a MM account at 510pm Friday 04/24, branch closed at 6pm. Once inside the employee asked to come back next day since it is today too late for them to open a account. The lady suggested me to be be early at 9am since they will be open from 9 to 12. Returned next morning at 9am and waited until they opened at 901aM. When walk in the banker welcome me and my wife and immediately mentioned that she is the only banker and she already is booked all morning with appointments.

Their latest trick. All of a sudden 53 decided to put a 7-day hold on my tenants’ rent check. These are not new tenants and there has never been a problem with checks to me not clearing. When I called to question why, customer service was totally ineffective. Said communication from tenants’ bank said there was a “high likelihood of check being returned.” Tenant sent me a screenshot of their balance, which was approx 10x the amount of their rent check. Nevertheless 53 rep said nothing could be done to remove the hold. Supposedly I was supposed to receive a written explanation for the hold in my documents folder. Nothing appeared in that folder until the hold had already been in place for two days.

I had a lot of disturbing behavior from these bank employees. One teller I'd never met calling up all friendly like we were friends wanting to see how I'm doing and demanding I come down to the bank to meet her. I reported this odd behavior to management and they claimed they called customers at least once every 6 months. One day I found money missing from account. I called down there and told them if my money wasn't put back immediately I was headed to the police station to report the specific teller for robbery. The money was put back, there is so much more. I felt it was best to close this account.

YOU LITERALLY CAN NOT TALK TO A LIVE REPRESENTATIVE UNLESS YOU HAVE AN ACCOUNT NUMBER. They have locked me out of my account online and the only way to access it is to have an account number. Well I DON'T HAVE ONE. IT'S A CAR LOAN. Then to sit through their automated system only to be hung up on or not even talk to a live person is absurd. I will be closing my account the moment I can.

Absolutely horrible bank. They use every possible way to screw you with every fee and tactic they can use. Despite having GAP insurance on an auto loan and the GAP insurance company and the Auto insurance company paying them thousands and thousands of dollars, somehow, they conveniently, for them, do not count all of that money towards paying the loan. Therefore, they charged late fees and harass you. Never mind that the car is totaled, insurance paid the vast majority of the loan, service contract paid hundreds more, GAP insurance paid hundreds and requested the loan be backdated. Nope, Fifth Third will screw you to make that last dollar.

I would never do business with Fifth Third Bank. My elderly mother has a loan with Fifth Third Bank and the days and hours spent, more like wasted, on the phone with customer service simply trying to update her phone number on her loan was a complete nightmare. We do not live near any branch locations and calling in to customer service was so frustrating over many many hours and many, many days on the phone with customer service, and at times getting disconnect after being put on hold only to have to call back and start the process all over again, that it resorted in me Googling a random branch simply to try another approach at getting our concern address. Absolutely disgusted with the frustration that communicating with Fifth Third Bank has caused.

I have been a Fifth Third customer for 35 years, the first complaint is I was scammed out of $1,000 and Fifth Third has not tried to help me retrieve the money back. Fifth Third keeps on finding loopholes so I'll not get my money back. Second of all, I changed all of my checking and saving debit cards checks. Then when I went to the ATM to use my ATM card my debit card, it comes up on the screen that they cannot find my account, that my account and the card are not joined together.

I’m not near any branch so I have to do all my banking electronically. Tried to get a 15 day payoff on a vehicle loan and they wouldn’t do it except by mail. Spent hours on the phone and chat trying to resolve this so my new bank could issue a check for payoff to no success. They make everything extremely difficult for customers so they can get extra days of interest. Also make sure you get the correct address for payoff. They don’t publish that anywhere and if you use the address on the website it is incorrect. Horrible service and company.

Computer system down. I have to wait 5 days to pay paperless system bs. I can pay another bill. My money is there. Why do I have to wait to pay for their issues? Screw 5/3rd.

I paid off my credit card using my home loan and have paid for several years on this card and called to make sure that it was satisfied then after paying it off they charge me I guess a couple days interest and then started blowing up my phone saying I was late and have been totally disrespectful in the manner which they call Sunday morning before church, on vacation, late at night and they are all automated calls. They did reverse my late fee but said that I will have to pay the remaining credit days balance. I'm going to pay it but I wanted to make it known that these credit card companies especially Fifth Third are awful and should be ashamed of themselves....

I “opened” up an account through a promotional offer where I receive I believe around 350.00 after two direct deposits. I deposited $100. Then another $450 AND a check from my insurance company for over $3000 but I cannot even set up an account. It just loops back to register. Says wrong info and back to register. Called customer service multiple times who can only say “go to a branch. NO I signed up for this so I don’t have to go to the bank. At this point, once get my money THEY have and I can’t access yet, I’m taking it out and closing the account. The worse customer service I have experienced especially from a bank.

Have been banking there 5 years, no issues. Recently deposited a $2000 Dollar check from another bank, they put a 10-day hold on it without notification returned a $6000 check because they were holding my funds. I was $44.00 short of having $6000 in my account, should of had a balance of $8000. But failed to inform me the check didn’t post because of their 10 day hold.

I've been with Fifth Third for many, many years and up until the last 3 years I am not happy at all with them or their service. I hate when you turn around and they want us to change the password and the code again and again and again and when we do it still doesn't work and then we have to do it all over again and then again we have to do it all over again. That bank is ridiculous. I don't know who comes up with his brilliant ideas to keep changing stuff but they need to get their head out of the rear end and straighten things up.

Fifth Third Bank is disingenuous in their Money Market Promotions. Current depositors are precluded from receiving rising basis points offered to new depositors. This is unfair as well as uncaring. I would advise prospective depositors to think long and hard before investing in this bank. In other words, existing Money Market depositors receive lower interest rates than newer ones.

If I could give a lower rating than 1 I would. My online banking app wouldn’t work several times and support wouldn’t help, in fact they hung up on me! So I went to the bank and I told them and they didn’t care either!!! I WILL BE CLOSING MY ACCOUNT AS SOON AS I CAN GET MY BILLS SWITCHED OVER!!

I only interact with this bank online for a loan I have and it's fine if you can actually log in. I have to call customer service every month or so because they will lock your account if you don't log in WEEKLY. They said logging in after a month of inactivity is suspicious; that is ridiculous and I shouldn't have to call to unlock the account if I don't log in each week.

This would be a great choice if you have nothing better to do than to log 2-3 hours a day on the phone with foreign call reps that have no intention of helping you and will eventually transfer, lie, or hang up. It is also a good choice if you just want to make blind payments with no online access to payment history or amounts due and dates. The irony is that the only thing I have ever tried to do is to GIVE them money and they make it so incredibly difficult to make a payment that I almost want to drive the car off a cliff just to get away from this bank. I bank with three other big name banks and they are all great. Fifth Third is a nightmare from start to finish.

They're too caught up trying to look squeaky clean to provide real, functional banking services. Everything requires a password, a back up account, an alert approving the most trivial transaction, and then your account gets locked because they're overzealous and overreaching with YOUR money. I appreciate the need to mitigate fraud in the U.S. but for goodness sake, it's gotten to the point that I can't make any sizable purchase without having to prove to them it's me. Take my advise and find a company that actually cares about you, your money, and your time, instead of this joke of a bank. Frankly, the only thing they have going for them are the shear number of ATMs across the Midwest.