Fifth Third Bank Reviews

I have been a Fifth Third customer for 35 years, the first complaint is I was scammed out of $1,000 and Fifth Third has not tried to help me retrieve the money back. Fifth Third keeps on finding loopholes so I'll not get my money back. Second of all, I changed all of my checking and saving debit cards checks. Then when I went to the ATM to use my ATM card my debit card, it comes up on the screen that they cannot find my account, that my account and the card are not joined together.

I’m not near any branch so I have to do all my banking electronically. Tried to get a 15 day payoff on a vehicle loan and they wouldn’t do it except by mail. Spent hours on the phone and chat trying to resolve this so my new bank could issue a check for payoff to no success. They make everything extremely difficult for customers so they can get extra days of interest. Also make sure you get the correct address for payoff. They don’t publish that anywhere and if you use the address on the website it is incorrect. Horrible service and company.

Computer system down. I have to wait 5 days to pay paperless system bs. I can pay another bill. My money is there. Why do I have to wait to pay for their issues? Screw 5/3rd.

I paid off my credit card using my home loan and have paid for several years on this card and called to make sure that it was satisfied then after paying it off they charge me I guess a couple days interest and then started blowing up my phone saying I was late and have been totally disrespectful in the manner which they call Sunday morning before church, on vacation, late at night and they are all automated calls. They did reverse my late fee but said that I will have to pay the remaining credit days balance. I'm going to pay it but I wanted to make it known that these credit card companies especially Fifth Third are awful and should be ashamed of themselves....

I “opened” up an account through a promotional offer where I receive I believe around 350.00 after two direct deposits. I deposited $100. Then another $450 AND a check from my insurance company for over $3000 but I cannot even set up an account. It just loops back to register. Says wrong info and back to register. Called customer service multiple times who can only say “go to a branch. NO I signed up for this so I don’t have to go to the bank. At this point, once get my money THEY have and I can’t access yet, I’m taking it out and closing the account. The worse customer service I have experienced especially from a bank.

Have been banking there 5 years, no issues. Recently deposited a $2000 Dollar check from another bank, they put a 10-day hold on it without notification returned a $6000 check because they were holding my funds. I was $44.00 short of having $6000 in my account, should of had a balance of $8000. But failed to inform me the check didn’t post because of their 10 day hold.

I've been with Fifth Third for many, many years and up until the last 3 years I am not happy at all with them or their service. I hate when you turn around and they want us to change the password and the code again and again and again and when we do it still doesn't work and then we have to do it all over again and then again we have to do it all over again. That bank is ridiculous. I don't know who comes up with his brilliant ideas to keep changing stuff but they need to get their head out of the rear end and straighten things up.

Fifth Third Bank is disingenuous in their Money Market Promotions. Current depositors are precluded from receiving rising basis points offered to new depositors. This is unfair as well as uncaring. I would advise prospective depositors to think long and hard before investing in this bank. In other words, existing Money Market depositors receive lower interest rates than newer ones.

If I could give a lower rating than 1 I would. My online banking app wouldn’t work several times and support wouldn’t help, in fact they hung up on me! So I went to the bank and I told them and they didn’t care either!!! I WILL BE CLOSING MY ACCOUNT AS SOON AS I CAN GET MY BILLS SWITCHED OVER!!

I only interact with this bank online for a loan I have and it's fine if you can actually log in. I have to call customer service every month or so because they will lock your account if you don't log in WEEKLY. They said logging in after a month of inactivity is suspicious; that is ridiculous and I shouldn't have to call to unlock the account if I don't log in each week.

This would be a great choice if you have nothing better to do than to log 2-3 hours a day on the phone with foreign call reps that have no intention of helping you and will eventually transfer, lie, or hang up. It is also a good choice if you just want to make blind payments with no online access to payment history or amounts due and dates. The irony is that the only thing I have ever tried to do is to GIVE them money and they make it so incredibly difficult to make a payment that I almost want to drive the car off a cliff just to get away from this bank. I bank with three other big name banks and they are all great. Fifth Third is a nightmare from start to finish.

They're too caught up trying to look squeaky clean to provide real, functional banking services. Everything requires a password, a back up account, an alert approving the most trivial transaction, and then your account gets locked because they're overzealous and overreaching with YOUR money. I appreciate the need to mitigate fraud in the U.S. but for goodness sake, it's gotten to the point that I can't make any sizable purchase without having to prove to them it's me. Take my advise and find a company that actually cares about you, your money, and your time, instead of this joke of a bank. Frankly, the only thing they have going for them are the shear number of ATMs across the Midwest.

THE shadiest sh*t hole that calls themselves a bank. From rearranging your transactions so they could overdraw your account and maximize overdraft fees to their garbage auto loan practices, the only thing they are concerned about is enriching their executive overlords. Look up all the CFPB lawsuits this repeat offender has been a defendant for. Glad I closed my account and stiffed them with their "overdraft" fees years ago. Couldn't pay me enough to bank with these ** ever again.

Horrible bank. Zero after hour customer support. No fraud department after banking hours. They made 3 large mistakes in my account and it will take them 45 days to rectify?? I spent over 3 hours of hold times to speak to someone. When I finally got to fraud department they had zero knowledge of my reported problem, even with case numbers!!!!. The local branch could do absolutely nothing to assist me with the fraudulent money being taken out of my account. They put a 301,000 hold on my account for 45 days. Piece of crap bank

I have worked with many banks in my personal and professional life but this is the worst I have ever experienced. From their non caring staff to their lack of business procedures, the customer finishes last. Don’t waste your time or money here.

I'm retired military. I've received my pension for 20 + years through Navy Federal. I opened the account with 5/3 because I had an issue with Huntington, who I have banked with for 10 years with a rental car issue. I'm self employed when I work. In 90 days, I funded this account to receive my $300 bonus. Only to be told that my direct deposits were not deemed qualifying. When I used my card one time at MGM casino, they charged me an extra $3.50 on top of the $7.99 MGM fee. Which Huntington waives. I attempted to Zelle my balance back to my Huntington account and close the 5/3 account.

I gave my grandson a $1000 check for Christmas. My bank is Chase. He tried to deposit the check at Fifth Third into his savings, showed his ID, and he was told they would have to hold it for 2 weeks. The check cleared my bank in a day. I tried speaking to 2 different individuals at Fifth Third and demanded they release the funds but got nowhere. I wrote 10 other checks for $1000 for my other grandchildren and they had no trouble cashing their checks at other banks. Don't use Fifth Third!

I am a representative payee for mentally and physically challenged individuals. I have tried on multiple occasions to get a client's account unfrozen due to fraudulent activity. Even with my client present and consenting to my speaking on their behalf, I keep getting told that my client has to travel from Montana to the closest branch in Ohio to present a photo ID in person. I have explained each time that my client is disabled and receives only SSI and can not physically travel states away to verify further from security questions that they are who they are. My client has never had access to the funds that they deposited only months ago yet fees are being taken out by the bank. My client only requested checks so that they may have access to their funds but can not get anyone to assist in this matter.

Our Fifth Third credit cards keep getting hacked with fraudulent charges. I would guess 10-12 times easily over a 20 year period. I've seriously lost count. We don't know if these hacks are black web related or inside 5/3 employee related. I say the later because we were hacked on one occasion, opened a dispute, a new card was in the process of being mailed and the new card was hacked before we had received it or activated it. Needless to say anything else. We are officially moving away from fifth third. Kevin L.

Signing up for Fifth Third is my biggest financial regret. They make it impossible to login or use the bank - worst security measures ever. Constantly having to call and pay international call fees, for them to not even unlock my account and tell me I can't use it for 48 hours. Even if you tell them exactly where you're traveling. DO NOT USE 5TH THIRD EVER PLEASE.

My debit card was compromised and when I cancelled my card and filed a dispute to get my money back, they said it would be 7 to 8 BUSINESS days to get my money back in my account. Well the 8th day, I received my money back, but then they in turn debited my account for the same transactions using my new debit card number! I just received this card and had not even used it yet. Bank branch won't help at all. Say has to be handled by fraud dept. I'm beginning to wonder if it isn't someone there who compromised my card. They lost my business!

I opened an account with Fifth Third Bank thinking it'd be straightforward and low-key, and honestly, the first couple of months were okay—no big issues. But then things went downhill fast with these nonstop spam calls from them, like almost every single day. And it wasn't about anything important, just junk. I got so fed up that I finally blocked their number to get some peace. That didn't stop them, though. Next thing I know, I'm getting emails straight from the head of my local branch, asking what matters most to me in a bank. I figured ignoring them would send the message that I just wanted to be left alone unless it was something urgent, but nope—they kept coming.

5/3 Bank of Cincinnati is a well-managed fiduciary bank. With a 167-year history which has maintained through test of time. It carries 12 States in the Midwest and Southeast region with over 1000 banks. I have been with 5/3 bank for 40 years. I find them to be resourceful, In their bank side service as well as their securities side. They are very good at what they do. I think they have a conservative approach which I find is user friendly. Securities side for long term investment AA+ Positive with a variety investment product for your IRA needs. No risk, low risk, moderate risk, and high risk. They will explain to you a strategy needed to help make your own decisions.

Nickels and dimes customers. Fifth Third Bank charges a fee for a cashier's check made payable to the account holder when making a withdrawal and branch has inadequate cash on hand to fulfill withdrawal instructions of account holder. In other words, this bank charges customers to take their own money out of their Fifth Third Bank account. Only alternative to avoid paying a fee for a cashier's check made payable to the account holder is to wait several days for bank to obtain the amount of cash needed to fulfill the withdrawal instructions or to close the account.

When I first opened an account with Fifth Third, it started off good! A year later, it got worse. I had money stolen out of my account, due to ATM skimming devices three times! A little over $80 was taken! I had get my card changed 3 times! Their ATMs are not protected, most of them are not in the public eye! After the last theft incident, I decided it best to move my money to a safer bank!

This is the worst Bank ever. They won’t help you in a situation that they have cause I was told to do one thing by a representative and when I did, they took my money and told me it would take me 3 to 5 days to get it back. I was supposed to have surgery and I’m going through a lot and they didn’t care. Very coldhearted. Very heartless. All they could say is "I’m sorry" and "I’m sorry" which helps the process none. The customer service agents are very rude. They will hang up in your face. If you keep asking them questions over and over they get very aggravated. If they’re on the phone too long will put you on hold forever and come back with the same resolution. They will not protect your money if you use them through a third-party person as well. You won’t see your money for weeks so beware of Fifth Third. They are not what they say they are. They won’t help you. They will leave you in the.

I have been with 5/3 for almost a decade. But my most recent experience will end this relationship. Customer service is knowledgeable, and supervisors are even worse. I deposited a check and they are holding it for 11 days for “verification purposes”. I’ve received paper checks for over 30 years and have never had this happen. Most times with mobile deposit, I have an option for immediate availability of funds. Now, almost 3 weeks without income because of the pay period, they won’t release even partial funds to let me even afford to go to work the rest of the week. I don’t know what happened to this establishment, but you lost a long time customer for sure.

I have been on hold for over 2 hours! Now they are saying it will be another hour. Today is 11/17/2025! I have really tried to wait but they get paid if I am working! I can not sit on phone for 3 hours over missing payment!

We had an auto loan with Fifth Third Bank when we sent in payoff. It took them over a week to post it to the account. Then I called for a payoff letter and spoke to a supervisor Chris and he said the only way that they could send out a payoff letter is via postal mail 5 to 10 business days. This bank is so behind times they can’t even post the documents to your account so now we have to wait another 5 to 10 days to be able to buy another car because they want to see this car is paid off. We will not be using Fifth, Third Bank for another auto loan. We will refuse it and we advise you to do the same. They’re very hard to get a hold of very hard to get a hold of someone that speaks English and then when you get a hold of them, you cannot get anything done because they are so far behind times and the supervisor told me, "Well, that’s just the way it is."

I went to my local branch to deposit over 100,000 from a settlement with my prior employer. They froze the account from Saturday to Thursday and then accused me of fraud. The worst experience ever. Got suckered into the extra money they would give opening account. Don’t ever open an account!!