Fifth Third Bank Reviews

If I could give 0 stars I would. Received a text notification Zelle stating that a zelle payment had been sent via my phone number and that I would need to enroll into zelle.... I've had 53rd and zelle registered for nearly 10 years. I go into the 53rd app... sure enough my phone number is missing. My payment was also missing.... I call the 53rd online banking. Sure enough they cant fix the issue. They told me it would take 30days for my phone number to be registered into the system.... how is that possible if I've had the same phone number for 12 years. 53rd you've lost a 10 year client!

Rating: ⭐️ "Terrible Rating: ⭐️. "Terrible experience with Fifth Third Bank on May 10th. My card was declined at three different stores despite having a good balance. I spent over an hour trying to get through to customer service, getting put on hold multiple times for 7–10 minutes, only to have the call dropped or get no answer. Finally spoke to someone who put me on hold again, only to be ignored. How is this bank considered 'best'? Extremely frustrated and switching banks.

This is the worst bank I have ever had the displeasure of encountering, and I am a former Regions user so you can imagine how bad this bank actually is. I had four accounts with this bank - Checkings, Savings, Mortgage, and Credit Card. I don't know where to begin - maybe with them taking over 3 months to process a hardship mortgage application during which they sent out a foreclosure notice because absolutely none of their departments communicate with each other. Then there's their credit card dept, another department with ZERO outgoing communications. A request for a refund was made due to an error on their behalf and I was told the refund would be processed in 3 days. I called after 3 days to check the status and was then told it would be 3-5 days. 5 days pass by and I call again, this time I was informed that the request was denied. No communication, nothing.

The website and online banking is very problematic. Very, very difficult to do business with them.

No one has the power or authority to release funds at the branch level without the permission of legal that can't be contacted in a timely manner and when they respond their notes don't seem to be accessible or shared with other branches. I have been in four branches starting last week in two different states. Last conversation with branch on cut road in Louisville is they have to get in touch of district manager. But they're busy usually. As an Arizona resident every day this takes is another 1,000 in cancelled flights and hotels. Nice people. Poor systems. Exact same circumstances at 5 other banks 1 day service this bank TBD WG.

Visited a branch in Winter Garden to open a MM account at 510pm Friday 04/24, branch closed at 6pm. Once inside the employee asked to come back next day since it is today too late for them to open a account. The lady suggested me to be be early at 9am since they will be open from 9 to 12. Returned next morning at 9am and waited until they opened at 901aM. When walk in the banker welcome me and my wife and immediately mentioned that she is the only banker and she already is booked all morning with appointments.

On April 22nd of 2026, my wife and I visited this Branch and met Samuel ** and Mrs. Karina **. What a great experience my wife and I had meeting with these two outstanding professionals!!! First of all, when we walked in we were greeted by Sam and we were welcomed with the question if we wanted something to drink, it was like walking into a Starbucks store, but with a friendlier atmosphere!! This branch made us feel welcome, We could feel the positive energy coming from both professionals, they were knowledgeable, friendly and great professionals who helped us open an account.

Very kindness support to Zelle problems. Ms. ** who is financial center manager is so warmful support.

Their latest trick. All of a sudden 53 decided to put a 7-day hold on my tenants’ rent check. These are not new tenants and there has never been a problem with checks to me not clearing. When I called to question why, customer service was totally ineffective. Said communication from tenants’ bank said there was a “high likelihood of check being returned.” Tenant sent me a screenshot of their balance, which was approx 10x the amount of their rent check. Nevertheless 53 rep said nothing could be done to remove the hold. Supposedly I was supposed to receive a written explanation for the hold in my documents folder. Nothing appeared in that folder until the hold had already been in place for two days.

I had a lot of disturbing behavior from these bank employees. One teller I'd never met calling up all friendly like we were friends wanting to see how I'm doing and demanding I come down to the bank to meet her. I reported this odd behavior to management and they claimed they called customers at least once every 6 months. One day I found money missing from account. I called down there and told them if my money wasn't put back immediately I was headed to the police station to report the specific teller for robbery. The money was put back, there is so much more. I felt it was best to close this account.

YOU LITERALLY CAN NOT TALK TO A LIVE REPRESENTATIVE UNLESS YOU HAVE AN ACCOUNT NUMBER. They have locked me out of my account online and the only way to access it is to have an account number. Well I DON'T HAVE ONE. IT'S A CAR LOAN. Then to sit through their automated system only to be hung up on or not even talk to a live person is absurd. I will be closing my account the moment I can.

Absolutely horrible bank. They use every possible way to screw you with every fee and tactic they can use. Despite having GAP insurance on an auto loan and the GAP insurance company and the Auto insurance company paying them thousands and thousands of dollars, somehow, they conveniently, for them, do not count all of that money towards paying the loan. Therefore, they charged late fees and harass you. Never mind that the car is totaled, insurance paid the vast majority of the loan, service contract paid hundreds more, GAP insurance paid hundreds and requested the loan be backdated. Nope, Fifth Third will screw you to make that last dollar.

I would never do business with Fifth Third Bank. My elderly mother has a loan with Fifth Third Bank and the days and hours spent, more like wasted, on the phone with customer service simply trying to update her phone number on her loan was a complete nightmare. We do not live near any branch locations and calling in to customer service was so frustrating over many many hours and many, many days on the phone with customer service, and at times getting disconnect after being put on hold only to have to call back and start the process all over again, that it resorted in me Googling a random branch simply to try another approach at getting our concern address. Absolutely disgusted with the frustration that communicating with Fifth Third Bank has caused.

I have been a Fifth Third customer for 35 years, the first complaint is I was scammed out of $1,000 and Fifth Third has not tried to help me retrieve the money back. Fifth Third keeps on finding loopholes so I'll not get my money back. Second of all, I changed all of my checking and saving debit cards checks. Then when I went to the ATM to use my ATM card my debit card, it comes up on the screen that they cannot find my account, that my account and the card are not joined together.

I’m not near any branch so I have to do all my banking electronically. Tried to get a 15 day payoff on a vehicle loan and they wouldn’t do it except by mail. Spent hours on the phone and chat trying to resolve this so my new bank could issue a check for payoff to no success. They make everything extremely difficult for customers so they can get extra days of interest. Also make sure you get the correct address for payoff. They don’t publish that anywhere and if you use the address on the website it is incorrect. Horrible service and company.

Computer system down. I have to wait 5 days to pay paperless system bs. I can pay another bill. My money is there. Why do I have to wait to pay for their issues? Screw 5/3rd.

I paid off my credit card using my home loan and have paid for several years on this card and called to make sure that it was satisfied then after paying it off they charge me I guess a couple days interest and then started blowing up my phone saying I was late and have been totally disrespectful in the manner which they call Sunday morning before church, on vacation, late at night and they are all automated calls. They did reverse my late fee but said that I will have to pay the remaining credit days balance. I'm going to pay it but I wanted to make it known that these credit card companies especially Fifth Third are awful and should be ashamed of themselves....

I “opened” up an account through a promotional offer where I receive I believe around 350.00 after two direct deposits. I deposited $100. Then another $450 AND a check from my insurance company for over $3000 but I cannot even set up an account. It just loops back to register. Says wrong info and back to register. Called customer service multiple times who can only say “go to a branch. NO I signed up for this so I don’t have to go to the bank. At this point, once get my money THEY have and I can’t access yet, I’m taking it out and closing the account. The worse customer service I have experienced especially from a bank.

Have been banking there 5 years, no issues. Recently deposited a $2000 Dollar check from another bank, they put a 10-day hold on it without notification returned a $6000 check because they were holding my funds. I was $44.00 short of having $6000 in my account, should of had a balance of $8000. But failed to inform me the check didn’t post because of their 10 day hold.

I've been with Fifth Third for many, many years and up until the last 3 years I am not happy at all with them or their service. I hate when you turn around and they want us to change the password and the code again and again and again and when we do it still doesn't work and then we have to do it all over again and then again we have to do it all over again. That bank is ridiculous. I don't know who comes up with his brilliant ideas to keep changing stuff but they need to get their head out of the rear end and straighten things up.

Fifth Third Bank is disingenuous in their Money Market Promotions. Current depositors are precluded from receiving rising basis points offered to new depositors. This is unfair as well as uncaring. I would advise prospective depositors to think long and hard before investing in this bank. In other words, existing Money Market depositors receive lower interest rates than newer ones.

If I could give a lower rating than 1 I would. My online banking app wouldn’t work several times and support wouldn’t help, in fact they hung up on me! So I went to the bank and I told them and they didn’t care either!!! I WILL BE CLOSING MY ACCOUNT AS SOON AS I CAN GET MY BILLS SWITCHED OVER!!

I only interact with this bank online for a loan I have and it's fine if you can actually log in. I have to call customer service every month or so because they will lock your account if you don't log in WEEKLY. They said logging in after a month of inactivity is suspicious; that is ridiculous and I shouldn't have to call to unlock the account if I don't log in each week.

This would be a great choice if you have nothing better to do than to log 2-3 hours a day on the phone with foreign call reps that have no intention of helping you and will eventually transfer, lie, or hang up. It is also a good choice if you just want to make blind payments with no online access to payment history or amounts due and dates. The irony is that the only thing I have ever tried to do is to GIVE them money and they make it so incredibly difficult to make a payment that I almost want to drive the car off a cliff just to get away from this bank. I bank with three other big name banks and they are all great. Fifth Third is a nightmare from start to finish.

They're too caught up trying to look squeaky clean to provide real, functional banking services. Everything requires a password, a back up account, an alert approving the most trivial transaction, and then your account gets locked because they're overzealous and overreaching with YOUR money. I appreciate the need to mitigate fraud in the U.S. but for goodness sake, it's gotten to the point that I can't make any sizable purchase without having to prove to them it's me. Take my advise and find a company that actually cares about you, your money, and your time, instead of this joke of a bank. Frankly, the only thing they have going for them are the shear number of ATMs across the Midwest.

THE shadiest sh*t hole that calls themselves a bank. From rearranging your transactions so they could overdraw your account and maximize overdraft fees to their garbage auto loan practices, the only thing they are concerned about is enriching their executive overlords. Look up all the CFPB lawsuits this repeat offender has been a defendant for. Glad I closed my account and stiffed them with their "overdraft" fees years ago. Couldn't pay me enough to bank with these ** ever again.

Horrible bank. Zero after hour customer support. No fraud department after banking hours. They made 3 large mistakes in my account and it will take them 45 days to rectify?? I spent over 3 hours of hold times to speak to someone. When I finally got to fraud department they had zero knowledge of my reported problem, even with case numbers!!!!. The local branch could do absolutely nothing to assist me with the fraudulent money being taken out of my account. They put a 301,000 hold on my account for 45 days. Piece of crap bank

I have worked with many banks in my personal and professional life but this is the worst I have ever experienced. From their non caring staff to their lack of business procedures, the customer finishes last. Don’t waste your time or money here.

I'm retired military. I've received my pension for 20 + years through Navy Federal. I opened the account with 5/3 because I had an issue with Huntington, who I have banked with for 10 years with a rental car issue. I'm self employed when I work. In 90 days, I funded this account to receive my $300 bonus. Only to be told that my direct deposits were not deemed qualifying. When I used my card one time at MGM casino, they charged me an extra $3.50 on top of the $7.99 MGM fee. Which Huntington waives. I attempted to Zelle my balance back to my Huntington account and close the 5/3 account.

I gave my grandson a $1000 check for Christmas. My bank is Chase. He tried to deposit the check at Fifth Third into his savings, showed his ID, and he was told they would have to hold it for 2 weeks. The check cleared my bank in a day. I tried speaking to 2 different individuals at Fifth Third and demanded they release the funds but got nowhere. I wrote 10 other checks for $1000 for my other grandchildren and they had no trouble cashing their checks at other banks. Don't use Fifth Third!

I am a representative payee for mentally and physically challenged individuals. I have tried on multiple occasions to get a client's account unfrozen due to fraudulent activity. Even with my client present and consenting to my speaking on their behalf, I keep getting told that my client has to travel from Montana to the closest branch in Ohio to present a photo ID in person. I have explained each time that my client is disabled and receives only SSI and can not physically travel states away to verify further from security questions that they are who they are. My client has never had access to the funds that they deposited only months ago yet fees are being taken out by the bank. My client only requested checks so that they may have access to their funds but can not get anyone to assist in this matter.

Our Fifth Third credit cards keep getting hacked with fraudulent charges. I would guess 10-12 times easily over a 20 year period. I've seriously lost count. We don't know if these hacks are black web related or inside 5/3 employee related. I say the later because we were hacked on one occasion, opened a dispute, a new card was in the process of being mailed and the new card was hacked before we had received it or activated it. Needless to say anything else. We are officially moving away from fifth third. Kevin L.

Signing up for Fifth Third is my biggest financial regret. They make it impossible to login or use the bank - worst security measures ever. Constantly having to call and pay international call fees, for them to not even unlock my account and tell me I can't use it for 48 hours. Even if you tell them exactly where you're traveling. DO NOT USE 5TH THIRD EVER PLEASE.

My debit card was compromised and when I cancelled my card and filed a dispute to get my money back, they said it would be 7 to 8 BUSINESS days to get my money back in my account. Well the 8th day, I received my money back, but then they in turn debited my account for the same transactions using my new debit card number! I just received this card and had not even used it yet. Bank branch won't help at all. Say has to be handled by fraud dept. I'm beginning to wonder if it isn't someone there who compromised my card. They lost my business!

I opened an account with Fifth Third Bank thinking it'd be straightforward and low-key, and honestly, the first couple of months were okay—no big issues. But then things went downhill fast with these nonstop spam calls from them, like almost every single day. And it wasn't about anything important, just junk. I got so fed up that I finally blocked their number to get some peace. That didn't stop them, though. Next thing I know, I'm getting emails straight from the head of my local branch, asking what matters most to me in a bank. I figured ignoring them would send the message that I just wanted to be left alone unless it was something urgent, but nope—they kept coming.

5/3 Bank of Cincinnati is a well-managed fiduciary bank. With a 167-year history which has maintained through test of time. It carries 12 States in the Midwest and Southeast region with over 1000 banks. I have been with 5/3 bank for 40 years. I find them to be resourceful, In their bank side service as well as their securities side. They are very good at what they do. I think they have a conservative approach which I find is user friendly. Securities side for long term investment AA+ Positive with a variety investment product for your IRA needs. No risk, low risk, moderate risk, and high risk. They will explain to you a strategy needed to help make your own decisions.

Nickels and dimes customers. Fifth Third Bank charges a fee for a cashier's check made payable to the account holder when making a withdrawal and branch has inadequate cash on hand to fulfill withdrawal instructions of account holder. In other words, this bank charges customers to take their own money out of their Fifth Third Bank account. Only alternative to avoid paying a fee for a cashier's check made payable to the account holder is to wait several days for bank to obtain the amount of cash needed to fulfill the withdrawal instructions or to close the account.

When I first opened an account with Fifth Third, it started off good! A year later, it got worse. I had money stolen out of my account, due to ATM skimming devices three times! A little over $80 was taken! I had get my card changed 3 times! Their ATMs are not protected, most of them are not in the public eye! After the last theft incident, I decided it best to move my money to a safer bank!

This is the worst Bank ever. They won’t help you in a situation that they have cause I was told to do one thing by a representative and when I did, they took my money and told me it would take me 3 to 5 days to get it back. I was supposed to have surgery and I’m going through a lot and they didn’t care. Very coldhearted. Very heartless. All they could say is "I’m sorry" and "I’m sorry" which helps the process none. The customer service agents are very rude. They will hang up in your face. If you keep asking them questions over and over they get very aggravated. If they’re on the phone too long will put you on hold forever and come back with the same resolution. They will not protect your money if you use them through a third-party person as well. You won’t see your money for weeks so beware of Fifth Third. They are not what they say they are. They won’t help you. They will leave you in the.

I have been with 5/3 for almost a decade. But my most recent experience will end this relationship. Customer service is knowledgeable, and supervisors are even worse. I deposited a check and they are holding it for 11 days for “verification purposes”. I’ve received paper checks for over 30 years and have never had this happen. Most times with mobile deposit, I have an option for immediate availability of funds. Now, almost 3 weeks without income because of the pay period, they won’t release even partial funds to let me even afford to go to work the rest of the week. I don’t know what happened to this establishment, but you lost a long time customer for sure.