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About Fifth Third Bank Reviews
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Fifth Third Bank is a regional bank headquartered in Cincinnati, Ohio. It offers a full line-up of financial products, including checking and savings accounts, certificates of deposit (CDs), ABLE (Achieving a Better Life Experience) accounts, 529 college savings plans, health savings accounts (HSAs), loans and more. While its promotional CDs have competitive rates, the rest of its savings accounts have less-than-ideal yields.
Pros & Cons
- Large ATM network
- No-fee checking account
- Promotional CDs have competitive rates
- HSAs, ABLE and 529 savings accounts available
- Only available in 11 states
- Some monthly fees
- Low interest rates on most deposit accounts
- $5,000 minimum deposit for promotional CDs
Fifth Third Bank has a mix of no-fee and low-fee accounts. While its interest rates aren’t as competitive as most online banks, it has branch locations across the Midwest and South and most accounts can be opened online.
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Reviewed June 9, 2023
The people at the branch are horrible liars. They charged me $10.00 to convert their own checks (checks from their own loss department) into a cashier check to pay the contractor. They held the final insurance check after cashing 7 prior checks because "confidential information the check may not clear." That's code for the woman named Cathy not liking that I told them that the loss department said I don't have to send the final check to the loss department because the repairs were 100% complete, per the loss department, and after two days and emails from the loss department she conceded I didn't have to send it, but it had to be held for 7 days, even though she saw the claim and I have been getting checks for 8 months while my house was rebuilt.
She turned an already horrible situation into a worse situation. I went to a different branch to get away from her and that branch manager called her and she lied to that branch manager so I couldn't pay the contractor. I hate that 53 bought my mortgage. I hate this company with a passion. I hope they fall like the other big banks have. They are trash.
Reviewed June 6, 2023
They kept a equity line open, several years after I closed it and charged me the annual fee (even though I know longer owned the house and closed the line in person and followed up over the phone. I have spent too many hours trying to get the annual fee reversed (it's only 65$) and no one knows or understands anything on the customer service line. Also they sent me to collections for the annual fee, that I should have never received in the first place! Do not bank with them!!!
Reviewed May 26, 2023
I paid off my loan in full as soon as I received my statement. One week later, I received a notification by mail that they had received my money but would not apply it to my loan until I called them, and it would continue to accrue interest until the matter was finalized. First of all, why would I send them $10,000 if not to have it applied to my loan? Secondly, it's impossible to reach customer service. I've spent 45 minutes on hold and been transferred around. I am still on hold at this time.
Reviewed May 26, 2023
We have banked with 5th 3rd for over 20 years. We paid off our mortgage 8 years ago which left us with a line of credit attached. We paid it off a month ago and was told by bank that we would get a release within 2 weeks. It has been a month and nothing. So I called the bank today and was told, "We don't get it. It goes to the county register of deeds and the bank looked it up on the county website and it showed they have it." So I drive all the over to my county seat and they tell me they don't have it. So I went back to 5th 3rd and was told again, "The county has it. We can do nothing for you and the account is totally closed out."
So I called the county again and they assure me it isn't there and ask if the bank can call and tell them what page they found it on. So I go back to bank and ask if they will call the county and was told, "NO WE WILL NOT CALL THEM!!!" So I called the main office in Cincinnati and they tell me that my account is paid off but not closed out like the branch told me it was. So the main branch closed out the account for me and now it's another waiting game. My branch didn't do their job when I paid it off or after when I need their support and help. For 20 years we have been waiting till we can pay it off just be rid of 5th 3rd bank. They are unsupportive, uncooperative and very very very incompetent. If you choose to use them then you deserve what you get!
Reviewed May 8, 2023
This is the worst bank to deal with, their employees provide you with false information on their days/hours open, what you can accomplish during the phone call, what you are able to do, etc. The online website is a complete and total joke - they make it impossible to sign up, waste hours of your time, charge fees, and are unwilling to help. They are illiterate, unhelpful, and rude.
Reviewed May 8, 2023
Online banking is simply impossible. I wish there was someone in charge to help me. The helpline is simply unhelpful. "I am sorry but it's generated by the system. There is nothing we can do about it if the automated systems finds suspicious activities". The most common transactions in the US or outside, consulting your account online from outside of the country or a purchase outside of the country with their International card triggers a block on the account. Even when you use a trusted device. It's only through a lengthy and painful process that you can get your online rights to be reinstated. I have to go through this sometimes multiple times per week! I used to rave about Fifth Third until this security madness started in October of 2022. Could not be more critical of a bank service.
Reviewed April 27, 2023
I had no choice. My mortgage was sold to 5/3 Bank. Both the transition and subsequent dealings with 5/3 have been awkward at best, dysfunctional at worst. From the initial payment, to setting up automatic payments to early payoffs to loan satisfaction documents every process was awkward, obtuse, and slow. I have had many mortgages over the years and they all were eventually sold on one or more times. I have never experienced any issues in the process - until 5/3 bank. So if you have a choice, just say no.
Reviewed April 15, 2023
I opened a checking and savings account with a local Fifth Third Bank in Naples Florida. I did not activate the ATM card, made one large deposit and then did not touch the account for months. Fraudsters somehow started charging a "never activated atm card" over 10 transactions of just under $50 each. Fifth Third took months to PARTIALLY refund the fraud. They are refusing to refund the final $97. This has been a terrible experience with a financial institution that DOES NOT PROTECT THEIR CUSTOMER. This fraud was SO CLEARLY obvious I am still baffled as to how a huge bank did not flag these transactions. DO NOT BANK with 5th 3rd if you value your time and money.
Reviewed March 13, 2023
Back in June of 2022 me and my wife got hacked. I am 77 years old, a Vet and cancer survivor. We have been dealing with this situation since and every time we get turned down for our money being returned. We have given them paperwork after paperwork from Webroot, Social security, IRS, etc and still refuse to give us back my wife's money. There were two Zelle payments made from our account that we never and a repeat never authorized. Other money that was taken and used for Amazon and many overdrafts when we mailed out bills and they bounced were returned. All they keep saying is denied. Do not bank with this company because they don't care about their customers. Their security is a joke. Keep your funds and go elsewhere to a bank that cares.
Reviewed Feb. 26, 2023
Had A cc with them and apparently through online with the last 4 of my ss, my last name and dob anyone can retrieve my username and reset my password. All that info has been leaked in data breaches. Someone hacked in and sent a balance transfer. I got an alert and called right away. After 45 min on hold the rep said she didn't see any transaction. I said look at the limit and available credit. Then she said, "Ok lets close the acct and send you a new card." I told them but it seems they are getting in through online. I’ve had this card sitting in a drawer at home for a year. She she said they couldn't close the online access.
Over a 4 month period the hackers kept making balance transfers and fake payments that would bounce. I called and called and no one was able to help me. They kept saying it's under investigation. The limit was 3800 and they scammed the bank out of 10,400 total. No one ever called me from the investigation department. They reported me to the bureaus, 30/60/90 days late and then closed the account c/o with a balance of 10,400. My score went from 780 to 580. My other banks even if I called them ahead of time to let them know what was happening started lowering my limits and closing my accounts that I had no balance on.
After 4 months of ineptitude they closed the claim and removed the late payments and the balance and closed my account for good. The loss was their fault, I called the moment it happened and every day for 4 months. As an ex-banker myself, I am dumbfounded how no one ever called me and how they reported me to the bureaus without finishing the investigation and how they didn't do anything to stop the fraud. I told them exactly what was going on. It was a glitch in their online system. Alas, at the end, the damage was done. My other creditors such as Barclays, were unsympathetic and lowered my limits.
Reviewed Feb. 14, 2023
We called and made payments every month with a representative. Paid up every month. We call to pay for Feb and there is a 155 late fee for Jan. Management could not explain where it came from and were very rude. Terrible service. Awful company.
Reviewed Feb. 8, 2023
For the second time, 5th 3rd Bank placed an extended hold on a check I deposited into my checking. First time it happened the told me there was an 8 business hold on the check because the person that wrote the check account had extensive fraudulent behaviors - - lots of bounced check. The person who wrote me the check was a former Assistant State Attorney and active member of the bar association. When I contacted the gentleman who wrote me the check he said the check cleared his account two day after I deposited it. It told 5 weeks for the check to clear. The check was for $600.
My wife wrote me a check for $2,000. I deposited in my account at the ATM on Saturday. Monday evening it was credited to my account. Tuesday morning my accounts was negative. I went the branch with ATM recipient with image of check on it and a screenshot of the check from my wife account showing the check cleared her bank Monday morning. At the branch I discover the ATM register the deposit as $200 and there was a $4,000 hold on my account. I spent an hour and forty minutes pushing prompts, being transferred and getting the runaround. Spent another hour with the branch manager. Ended the day being told the check is being held for 10 business days. Betting it going to be at least a month!
Researched fifth third Bank to discover they are ranked number four in formal complaints against them at the consumer financial protection bureau, the federal agency oversees financial institutions. They are not even in the top 100 largest banks in America but the 4th most complained about, really? This morning I went back to the branch, I paid the balance of my credit card with them and closed it. Withdrew all the money from savings then closed the account. As soon as the holds are lifted and the check clears, I will close the checking account. Thank you, **, have a nice day 5th 3rd Bank. Scam someone else!!!!
Reviewed Feb. 6, 2023
I have a credit card with 53rd Bank. I am usually very punctual with my payments. However, during the pandemic lockdown, we were forced to make some very difficult decisions for our finances, resulting in four late payments. This organization placed four negative marks on my credit because of these late payments. I recently contacted them to ask if they had any pandemic forgiveness programs to have these removed. They claimed that they sent me a notice during the pandemic that would have helped my situation, but I didn't see them, and there is nothing they can do now. According to them, I am stuck with these negative marks on my credit.
Reviewed Feb. 6, 2023
I have been banking with Fifth Third for a few years now, until recently I haven't had any problems. They did an update on their app a couple months ago and now it doesn't work half the time. I have a harder time logging in and if I do overdraft, I don't get the email until days later. The people have always been very nice, but it's frustrating when I have to spend 5 mins trying to log into my acct.
Reviewed Jan. 30, 2023
I wouldn't recommend anyone to use this bank!! This bank is a SCAM! I "supposedly" had an acct. (which I do not recall having) but they said I was overdrawn by $107 back in 2010 and that now I owe over $800....ARE YOU SERIOUS! They acted like they couldn't get ahold of me, but they had my number because I was speaking to them. Plus, we all know they send out letters in the mail which I never received. This bank will set you up for failure and they prey on the people who struggle. DO NOT USE THIS BANK!
Reviewed Jan. 18, 2023
I had the unfortunate experience of having an auto loan through these scam artists. We attempted to obtain our GAP insurance refund after only having the vehicle for a few months. After waiting 5 months and contacting them numerous times, we still did not receive this refund. I finally was able to speak with someone who initially I thought was helping me. However, this person transferred me to an outside party who had nothing to do with my loan and was a ''random Google search gap company''. I was not the first person to experience this deceit. As you can imagine, we are still hunting down our refund. Do not accept an auto loan from this ''company''.
Reviewed Jan. 11, 2023
Deposited a check, it shows processed but it does not reflect on the account when we called today and asked about availability we were told the check will be available today after 7p and when we checked the account today now my account is overdrawn. We deposited checks from this business 5 other times. The same thing happened over Christmas, everyone I spoke to gave me different reasons as of why check was on hold. I was told it takes 15 days for a check to process and be available in my account. Totally unacceptable, I’m ready to start banking somewhere else.
Reviewed Dec. 30, 2022
I have verified that Fifth Third has received the funds for a check that I deposited 3 days ago and have been told that I will not have access for another 8 days. No one can give me an exact reason why I’m not able to use my money. Nor do they seem concerned that automatic payments are pending and will cause the account to be extremely overdrawn and will accrue NSF fees although the funds are already at Fifth Third Bank.
Reviewed Dec. 30, 2022
Avoid this bank at all costs. My mortgage was sold to them and it's been one problem after another. First, they wouldn't let me set up my online banking account online or on the phone. In the middle of the pandemic, I was told I had to go to the bank location. Once there, they kept telling me it would all be easier if I would just open a checking account. The nerve! I had to repeat multiple times that I do NOT want to bank with them. Their online banking system is so outdated and it displays information differently for different months, making it very confusing to track your payments.
My favorite story: In order to set up auto-bill pay, they send you a letter in the mail for you to fill out. Did I time-travel back to 1995? When I get the letter, there is no self-addressed, stamped envelope like it says there will be. I go back to the branch and they fax it for me (FAX!). The next month, my payment did not work, and they canceled my auto-bill pay automatically. Frustrated, I called the auto-bill pay hotline and they determined that their technician had typed my information into the system incorrectly. But they can't help me because they have already canceled my auto-bill pay. So guess what? I get the pleasure of starting the whole process over again even though they are the ones who messed it up. How is this bank still in business? I just hope they will sell my mortgage so I can get away from the worst customer service and bank I have ever experienced.
Reviewed Dec. 28, 2022
Terrible bank have my check on hold like idiots around Christmas time I couldn’t get my children gifts. The part that’s amazing is I received 3 checks before from the same person. Terrible bank and will most def be taking this to the news.
Reviewed Dec. 14, 2022
Transfers from one bank to my 53 account take 5 days. Deposit a check and it takes 3 days to show up. Dingy and empty lobbies. Like banking in 1950’s. Nothing good to say about Fifth Third Bank in Skokie, Illinois.
Reviewed Dec. 2, 2022
Updated on 01/10/2023: Currently Fifth Third Bank has what they call "foreclosed" my accounts so I had to go into a branch and have a banker call the fraud department while they remained on hold until I closed the account. In the midst of this they asked me if I had opened another account. Why? I have a non-profit and received a donation from Network for Good. I deposited it because I received a check from them before and when I called them they explained what they do, which is disperse donations to non-profits that anonymous donors send to them. Someone donated to us before, so the second check I went through mobile app and deposited. It turned out to be a fraudulent check and I was notified by Fifth Third that the check could not be processed.
I called Network for Good and they reported that it had happened before and gave me a number to call USPS mail fraud department to report it. I went through the process of reporting. Knowing this Fifth Third still reported me to early detection agency of some sort which blocks my ability to open an account anywhere. This is so wrong on a lot of counts because there was no way for me to know about the check unless I call Network for Good each time and I had called them once to verify if I will be receiving donations in this manner. They reported at that time that these fraudulent checks have happened before.
I am so disappointed in Fifth Third. There are people there that I know pretty well that should know me better than to suspect that I would participate in any crazy activity like this. I am trying to keep children from going through crisis, but Fifth Third has caused me nothing but grief and one big crisis. The initial customer service is great. Over time it's maltreatment.
Original Review: They are the most irresponsible, ill-mannered, disrespectful, and unprofessional bank I have ever had. This last episode has done it for me and it's not over because they have flagged my account before I can clear the balances. My retirement check is also direct deposit and they have in essence on a path to return if they don't unflag my account so I can retrieve the funds. I don't care about them closing the account but allow me to receive my direct deposits first. I had a cash app payment that had been sitting there because they returned it without me even knowing they had flagged my account. How poor can the customer service be. Then when I call to get clarity the rep scoffed and sighed through the whole conversation to no avail. Close your doors if that's all you've got.
Reviewed Nov. 18, 2022
Is a fraud, their offers when they give you 250.00 if you open an account and deposit 1,000 in the first 90 days. I did it and they never gave me the bonus. Second, customer service is the worst. They blocked my ATM and when I went to the branch in Florence, KY, told me that I had to wait 5 days for another one to arrive by mail even though I told them that I needed an emergency one since I was going on a trip.
Third, someone committed fraud with my account where they stole 700.00 from my account. They made me the temporary refund required by the federal laws governing the banks, then the bank took back the $700.00 from my account claiming that they could not recover the money of the person who scammed me even though it was for zelle. So I can use the bank to do fraud and they don't do anything. Customers lose money and the bank does not comply with the law of reporting these frauds. I never recommend this bank to anyone. Don't make that mistake if you want to have your money safe. Don't do it. The other banks are better.
Reviewed Nov. 9, 2022
I was talked into opening a business checking account to "hold" our ticket sale money for our 20th-year class reunion and was assured it was a free account and would not be charged any fees as long as we had money in the account. Covid hit requiring us to cancel/postpone the reunion so I just left the funds sitting in the account. This year there was talk of having the reunion so I logged in and found several hundred dollars missing from the account. Apparently, they had been charging $11 a month, and I am not sure how long because online banking won't even show me all of the statements. I called the branch in Feb 2021 to handle this and was never called back.
I stopped into the branch in Ludington in April 2022 since I was visiting from out of state; one of the bankers said she would "run it up the pole" and get back to me... months went by and nothing. I called back and she said she was waiting for me to call her back!! What?! Why would she think that?! She was the one supposed to be getting me info! She assured me she would be working on it. Again, a month or two went by... I called and spoke to someone else, she told me she would call me the next day... nothing. Almost a week later I received a phone call stating that they were only going to refund 6 months of charges. Well, that just doesn't seem fair when I first contacted them about this well over a year ago!! So really, it should have been 21 months since no one responded to my request for help for nearly two years! I have been trying to call the regional manager and have left two messages with no response. NEVER use this bank.
Reviewed Nov. 1, 2022
I have had a few overdraft charges that the bank even said they were at fault for so I ran out of reversals and I got charged two fees wrongly. I talked to two different employees. They even said it was an error but can't reverse it because previous errors with mobile bank app so I have to go thru disputes now and this isn't even the worst. They will try and justify these charges with the random charges I've charged ever since the previous errors. I take photos of all times I go negative and when I transfer money to cover it just so I have proof. I have been banking w for two years. It's only last year this has been happening. They need sued.
Reviewed Oct. 11, 2022
Mortgage was transferred to this bank. Trying to set up an account online and autopay is a joke. Their service is terrible. Live in hope that my mortgage gets sold on to another company as soon as possible in order to get away from these clowns.
Reviewed Oct. 5, 2022
By far the worst bank I have ever dealt with... It doesn't matter what it is with this bank, they will mess it up... I was sent $1100 zelle payment and 5th 3rd is telling me I gotta wait 3 days... Or how about the $4k dollars that 5th 3rd took from my account for a person check that I didnt write, I don't even have checks with this bank, money was refunded after 5 days "bank teller inserted wrong numbers" ... I will be closing account and running from this bank today.
Reviewed Oct. 3, 2022
AVOID AT ALL COSTS. I know several family members who have had problems with 5/3 over the years just flat out taking money from their accounts. And now we are trying to close my Grandmother's account with them, it's been a nightmare. They revoked access to her online account for no discernible reason, told me it was locked for "fraud" concerns when I called, and refused to tell me anything else over the phone because apparently I answered their security questions incorrectly, which frankly isn't true. I have all the information they need, I'm her established Power of Attorney, which they also know... But they can't do anything. Doesn't make any sense.
Their solution is always "visit your local branch," which is absurd for a modern bank. Besides that, my Grandmother can't get to one, I live out of state. So they're just sitting on her money and effectively won't let us access it. When you do go to a branch, they're absolutely clueless as to how to address issues you may have. Ultimately nothing gets resolved. And their online banking and mobile apps are a joke. Absolutely useless. You can't view deposited/cashed check images, you can't link other external accounts without a ton of headache, every other action you try to take results in a "Call Customer Service" message... I'm amazed these folks are still in business. Even our lawyer said they're awful to deal with (also mentioned PNC is bad, too, FYI!).
Reviewed Oct. 1, 2022
This bank bought my mortgage and is now charging me $95 more a month and I've been trying to get this straightened out for a month so far. I can't get anyone to tell me what the increase is for, it's not escrow. Plus they don't have bi-weekly bill available, which is crazy! Worst customer service ever! I'm beyond frustrated.
Reviewed Sept. 30, 2022
I neither have to time nor do I have the words to explain what an incompetent, dishonest and downright messed up institution 53 bank is. I've been lied to many times by their reps. I've been on hold or re-routed for over 50 hrs. when trying to get anyone with enough intelligence in their customer service (oxymoron as it pertains to these idiots) to fix issues. I was lied to about the terms of my mortgage refi then when the agent was caught in that lie they held back the disclosure form that by law I'm to get before closing... I just cannot express in serious enough terms to anyone interested in doing any type of banking NOT TO TRUST 53 Bank!
Fifth Third Bank Company Information
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