Fifth Third Bank Reviews

For a company that handles money whether it's day-to-day banking or living such as mortgages, it's pretty unrealistic that it's impossible to enroll in auto-pay over the phone let alone on web. Customer service wants to discuss security measures when it comes to verifying bank accounts for auto-pay, which is understandable, but what is mind-blowing at best is the only way to enroll is to literally write your account information on a piece of paper and keep your fingers crossed that it gets directly to them, let alone in the hands of someone trustworthy. The only suggestion they could give was going to my nearest branch....sure, I'll drive states away. Looking at the overall reviews and the 1 out of 5 stars this place is rated with, I can see why. Especially with something as simple as this.

Fifth Third Bank is literally the worst bank I have ever dealt with. My mortgage was sold to them from MB Financial and they have literally stole money stating they made an escrow payment for property taxes and after asking for proof that the payment was made back in April of 2019, they state the check was not in fact cashed and would be given back to me. If I had not checked my escrow payments diligently, I would have never realized and they had no intention of refunding that $852.00 back to me.

11/1/2019 SSI deposited my money into this Bank. 11/1/2019 I call with SSI three way with their promise to send back. 12/1/19 still processing in their bank and 12/1 still process but I wrote to BBB. I get all lies from Renee ** talking something I know doesn't existed. I still haven't gotten my money and.. Yes 45 days of lies from this vice president that.. Isn't happening. So...I'm not letting this Bank scam me and steal my money so.. I'm posting this. Rejected message on BBB and am disputing it and will now hire myself a consumer fraud lawyer to represent me and I'm taking this Bank to court. NO STARS. DON'T DEAL WITH THEM. THEY ARE DISHONEST AND WILL DRAIN YOU OF YOUR MONEY.

I had to call and speak to a manager who initially said she could not help but did understand my frustration. She said she would make some calls and get back to me. She was able to reverse the 2 mortgage pymts they pulled in error, return the funds to my account, and finally correct the payment as I had asked 2 months ago. Thank you. It seems 5/3 does not empower their employees to solve simple problems, how frustrating for them as well.

Have been with 5th 3rd for 25 years, most of that time with very little money. For the past 7 years I have had both checking & savings but within the past month I'm having GREAT DIFFICULTY accessing accounts, either online or ATM. Contacted their Cust. Svc. NO HELP! IT SUCKS OUT LOUD! Will be changing banks in the next few days...

I have been client since 2003 and never in all this time have had so many issues with this bank and special in this location to get change, have access to my safe or any other little things. The staff keep rotating, manager totally rude and now they ask to have a business account in other to get small bills or even coins. You can have multiple accounts but if it's not a business one, they refuse to give you change! My husband was not helped yesterday to get into our safe because he does not have an active account with them, but our whole family total we have 4 accounts plus the safe box! So People needs to be trained to help customers and not to block them from having business with the place they work for. "Employees on this location choose to be part of the problem and never part of the solution." Please get back you old staff. 5075 W Washington st Indianapolis, In 46241.

Overpaid on our account for four years. Second to last payment was 11 days late and they reported it as over 30 days late and it dropped my credit rating by 66 points. They claimed we didn't pay the total amount due. Didn't find out until after I had paid off the account and now when I log in to the account I can't retrieve my monthly statements to show them we paid the amount that was due. Never using them again.

Paid off my auto loan today with CASH and took my title with me and after I made payment in full, they refused to sign off on title. Teller said she is waiting for printer to print receipt. To have seat and she would bring it to me. She bought it to me all folded up and said, "There you go." So I read the letter when I got to car, and it was a payoff letter, not a lien release letter. So I went back into the bank and got in somewhat of a argument with teller, she said this is the way they do it, that I would receive a lien release letter in about 2 weeks. Well I had the truck sold that day and needless to say the buyer backed out. I been buying and selling automobiles, boats, etc. for over 50 yrs. WHAT'S UP WITH THIS **? Gave them a 1 star because I couldn't give them a negative 5. DO NOT USE FIFTH THIRD BANK!!!

If I could I'd give this bank a ZERO for 3 different supervisors lying to me and promising me to fix their mistake regarding incorrectly reporting me to the credit bureaus and dropping my perfect score that I’ve built up for the past twenty years -74 points. Long story short I made two payments on my mortgage within the same billing cycle. I get paid biweekly so I've always paid every 2 weeks, so essentially 2 payments to equal the whole lump payment for one month. I had MB Financial for 3 years and never had a problem paying this way until 5/3 took over my mortgage loan. I was told since I made 2 payments within 30 days, it "confused" the system and they actually sent me one of the checks back in the mail. In turn this made my mortgage late since they sent ME back the payment, God knows why you are sending me back YOUR money?!

Fifth Third Bank makes it so difficult to get on autopay. Makes it very difficult to make car loan payments seemingly so they can charge endless late fees. They are one of the worst banks I have ever dealt with.

Fifth Third has held my equity check that I got from closing on my house for two days so far without interest. Even though the check has cleared and I asked the manager at the Brownsburg Indiana fifth third to release the funds she said no and didn’t care if I contacted the FDIC to file a complaint of fraudulently holding funds without interest. AVOID THIS BANK. They call obsessively after you tell them not to. Had to change my phone number bc they wouldn’t stop trying to sell me on products but won’t release my funds for two weeks.

If I could rate my experience less than 1 star I would!! On October 8 someone SIM swapped the SIM card on my phone blocking me from using my cell phone, contacted Fifth Third Bank pretending to be me and was given a temporary PIN from Fifth Third Bank to gain access to my bank accounts. They changed my PIN, password and ID and opened a Zelle account and withdrew money. I found out about this on the same day it happened, notified the bank, and went into my local branch with copies of all the emails I received from Fifth Third, from Experian telling me that 2 credit cards had been opened in my name, and the text message from my cell phone carrier telling me that changes had been made to my cell phone account.

The people are not helpful and did not take our issue seriously, as they were laughing while trying to understand our issue. We are going to be switching to a different bank because of this. They were very disrespectful and unprofessional.

Literally the worst financial institution I have ever interacted with - lost a large insurance check of mine despite my taking every precautionary measure (sent it certified mail, tracked it, followed up immediately). I needed the funds immediately after paying out of pocket for flood damage but it required a second signature from the mortgage/lien holder. You would think it would be the easiest thing in the world to endorse a check and stick it in the prepaid envelope with label I included. They stated 5 days on the website which I expedited with certified 2-day mail - and 35 days later I have nothing. I called 8 times and never received any informed, personalized, or even apologetic assistance. Interacted with two supervisors (Clifton ** and another, didn't get the name) who also did nothing. Refinance ASAP if this is your mortgage company.

If my debit card isn't being hacked, it's being told that the bank doesn't count change or long lines with one teller! THIS LAST OFFENSE... I deposited a check from a business that has been sending me checks for over a year! This last deposit was made on October 29th, and just to be sure it cleared right away, I walked it inside the bank because rent is upon me, and I didn't want to take any chances with the ATM. As of today, the check still hasn't cleared, so I called the bank to inquire as to why. They just arbitrarily decided to put a hold on the check until November 6th, which is 3 days after my rent is due!! THEY NEVER EVEN INFORMED ME ABOUT THE HOLD!!!! I'M NOT WORKING!!! ENOUGH IS ENOUGH!!!! I'M CLOSING MY ACCOUNT!!!!

5/3 added late fees, interest charges and overdraft fees to a charge card which had been closed. They would not respond to a BBB complaint or one with CFPB. My communications with them to resolve this matter where handled with confusing and conflicting information. 5/3 intentionally tried to confuse the matter. I do not recommend them for any banking needs.

Have banked with 5/3 for years. Satisfied in every aspect other than Mobile/online banking, which is absolutely crucial! Seems that every now and then my login info Just stops working!! Happened again today and I KNOW I didn’t have it wrong. Even have auto fill and NOTHING had been changed! Started calling CS at 5:30 so as not to be stranded with no access since closed at 7pm. (Know this from experience!) Long wait time and disconnected 3 times before finally talking to rep. An hour later!!! Needed to transfer $ to son. Glad he wasn’t stranded on side of road somewhere waiting for that transfer!! Also-long wait times for CS might be a clue there are A LOT of problems!!?! Hate to change banks but I’ve just about had enough!!!

I had perfect history with bank. I haven't used the card in several months maintaining a zero balance throughout. 53 sends a letter that credit was reduced (over 6000) with reasons no other bank has ever produced, frequent disconnects with representatives while verifying personal info leaves me to believe 53 owns a system that rejects customers, shortly after they say how they can make it a Fifth Third better. Unbelievable. I closed the account. Horrible bank.

I have had login in issues for weeks with this bank. Not once have I logged in to my bank account without the aid of customer support. I attempted to reset my password using my login ID, but it said that it couldn't find my id. Then I tried to login in using the same login ID that it couldn't recognize. Sure enough, it blocks my whole account. I have never had so many login in issues in my life. Especially when I wrote down my username and password for this very reason. I highly recommend that you avoid this bank if you have any plans of making online payments.

I was charged $148 for overdraft fee that was PENDING in my account. I deposited enough money to bring it positive but customer service said that is not good enough, even though 3 of the overdrafts were caused by DoBot, a 5/3 service for Saving, not getting charged. Anyway they said the overdraft fee starts to be a transaction the day before, but the customer does not see it. The next day it is PENDING, and they say they can do nothing about it. This seems a deceptive practice and I have reported it to the FTC as well as the BBB and the Consumer Financial Protection Bureau.

Find a different bank for your checking accounts. The mobile app doesn't work after 7pm. They randomly shut down all their services for updates. There are no departments besides fraud services that are open at night. They will literally lock you out of your accounts and leave you stranded. This is the 2nd time that 5/3 Bank has refused me access to my money. It's a Saturday night and (thanks to 5/3) I'm stranded an hour from home. And the fraud department (only people you can talk to at this hour) told me "good luck, your only option is to keep calling back and hope the updates are done soon". Stay away from this bank by any means necessary!!! Also, I'd give 0 stars if I could. They're not worth the 1 star rating.... slack af establishment.

Obtained a car loan from Fifth Third through car dealership in August 2019. Submitted paperwork to Fifth Third in September to have autopay established. Made payments online for August and September. Still was not set up for autopay. Called Fifth Third in September and was told that paperwork had been received but it could take a month to set up. In October I went online and made the payment. I noticed that there was correspondence in the inbox. It was letter, sent to the wrong address, informing me that autopay had been cancelled at my request. I called and was now told that they did not receive my paperwork so autopay request was terminated.

I have done business with Fifth Third Bank for over 12 years and in that 12 years I have NEVER missed a single payment. In fact, I have never missed a single payment for any of my bills and I have the credit reporting to prove it. I paid off my card in July and there was a balance of .80 cent that I didn't know about. I didn't receive a single statement, not a single email, not a single phone call that there was a balance or that the bill was late. The late payment was reported to my credit and it dropped 96 points.

My debit card numbers were stolen through an app in Google Play. I had deleted the app a month prior to the charges in question. I received five charges in the same day that were growing incrementally bigger. I caught the error that same day and had my card blocked. They refused to refund any of the first three charges, even though the fraud was caught and reported that same day. I am likely going to bank with someone else soon, and I don't recommend that you bank with Fifth Third either.

I called customer service today to get help in updating my checking account on file and the lady was eating in my ear and talking real nasty. I have never experienced anything like this with any company that has my car loans. And this isn't the first time. When I first got my car loan and wanted to set up my account I called and they were talking very nasty and don't care and apparently the company don't care. I am ready to take my service elsewhere because I just can't with these ignorant people that they called customer service. They are the worst of the worst..

I was dumped on to Fifth Third Bank (FTB) from MB Financial (since they merged or something). The loan was for a used motorcycle loan. I had auto payments so there was never an issue with my payment. The issue was FTB customer service, it sucks to try and get through to them for anything and when you finally do, you get passed around and they are unprofessional, little if any common courtesy. Now you are forced to deal with a 3rd party Co that handles their business, such as the Title of a vehicle "Title Support"! This is a totally separate Co from FTB, they charge you for anything you need to do, something other banks handle on their own for free.

One of the worst banks I have ever dealt with. Takes literally a dozen calls to get any small thing changed on your account. Customer service is extremely rude as well. Couldn't believe it. Just wow. Don't use this company if you can avoid it.

SO far it's taken 4 calls and multiple days to come close to being able to close our business checking account and it's still not closed. First customer service said we need to close the account in-person at a branch. When I told them I lived in California and there were no branches here, they told me to call a Chicago branch and they would be able to help me. When I spoke with the rep at a Chicago branch she said I needed to close the account in person. When I told her I lived in California and there were no branches here, she said I have to call customer service--the same number I called the first time! Unbelievable.

I have not had a checking account in years (5 to be exact). Well, today I go to open a bank account with a local bank and they are refusing to let me because of b.s. with 53 Bank. According to this new bank (which they are good people and I hold no ill will against them) 53 had filed a FAKE write off regarding me. How is it FAKE? 1st I have not been with them for 5 yrs and they are claiming stuff from 2016 (liars). 2nd they claim 2 things against me, but only one showed up (which was FAKE charges of almost $300). So, because they can post lies about good people and not be any consequences, I am unable to open an account with a good bank. This is nonsense!!!!

53 took over servicing my mortgage from MBFinancial. I've never seen a more confusing and messed up transfer. I made an internet payment with MB and got back a receipt saying I successfully made the payment. End of the month 53 sends a statement that doesn't acknowledge the payment. I'm claimed to be overdue. I call and try to resolve the problem, and I give the receipt number of the payment. Their internet is down, and they will call me within 24 hours. No return call. I do other things until a credit agency tells me there's a big drop in my credit rating. Surprise. No communication or response to my complaint, but while issues pending they start issuing negative comments to the credit agency. I write message to their complaint box. They by email advise that they received it. No action, and they don't send any further messages.

If I could give 0 stars I would... I have been a customer for over 3 years they basically make money off of the customers. Every time I call them they all tell me something different and then I get charged so many fees because they lie to me.. I’ve added up the total and it’s almost 600 dollars in fees..

The Fifth Third bank is horrible. Time and again I was not able to access my account information online. Every other bank I've dealt with had easily accessible, and safe account services online. Today, on a Saturday, I could not get access to my account information at a very critical time for me. Because the bank was closed, I could not reach any type of customer support, on the web, or by phone. On the website I was told by a computer voice that my information was invalid. This is the same ID and password I used just the day before to get online and check my info!!?? On the telephone, at the number provided by the website, I was told the same for my pin number???? What???? So aggravated. Changing to a different bank on Monday. I will also submit a letter to the Better Business Bureau, and National Banking Commission, or whatever agency I find out is overseeing banks.

My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with another bank but my loan was unfortunately transferred to this bank several months ago. But found myself very frustrated because even though I called to have my payment made automatically, they still did not take out my payment!

Fifth Third TRIO Credit Card. I've been trying for weeks to set up auto pay on my credit card. Apparently, it needs to be mailed or faxed in to make this request. I've faxed it in twice and still it's not set up. I'm disappointed in the overall service and difficulty to do simple things like this. Discover and Chase allow you to make changes on-line. I'm going to cash in my rewards and bring my business elsewhere. I would never recommend this bank to anyone. Beware...

Went to close my account, which they had charged me over a $100.00 in dormant fees, no notification of these, said I had to come back next day because my account was closed. This is my money what little l have left. I had money with Capital One account for over 5 years. Never took any out or made a deposit. They gave me all my money back l had deposited. This bank is making money with people‘s money. My money was costing them anything sitting in my account. Bunch of cheating people!!!

A loan that was paid off in 2017 and they never sent the payoff notification to the Georgia DMV. Then when we called them to get them to fax us the paperwork so we could get the title to our car that should have been filed 2 YEARS AGO... TWO different "supervisors" Erin and Ray both refused to fax the lien payoff to us. They HAD TWO YEARS. Why does it take 3 days to fax something they had TWO years to do? Pathetic. DO NOT DO BUSINESS WITH THEM.

I financed a car thru them and end up setting payment direct out of my account and they repossessed my car mistakenly but charged me the fee even when I picked it up and said they was gonna reimburse me but haven't! Did it again..How is this possible and you take outta my account more less you charging me the fee. Lawyer time now..Talk to one today. It's just sad now. I have call payment in an pay a over phone fee. Don't deal with these scammers.

I am at my wits end with their online system. It looks like it was coded about 20 years ago, and it doesn't offer the standard features that I expect in an online banking experience. There's no way to view what my regular payments are, there's no way to schedule automatic payments, and the schedule payment system is confusing and will not tell you if you're over or underpaying.

Went to the bank at Telegraph & Maple Rd in Michigan to cash out a check which was issued under 5/3 Bank. The cashier (Taylor) refused the check because of the amount. I asked if I can see the bank policy and she said there’s no policy for me to see, she couldn’t cash a check with a large amount (6k) to a non-member. I tried to open a profile with them and refused to use the phone number that provided to her. I asked to speak to a manager and she said the manager is not there but the manager was in a different room with another customer. I called customer service while was there and the lady on the phone told me as long as the check is issue under 5/3 Bank and I could cash. I told the cashier and didn’t listen. Jordan came out but couldn’t help either. I called customer service again and they suggested go to a different location and I did. There were no problem at the next location.

I have been with this bank for over 10 years and I cannot wait to finally change from this outrages bank. I am pretty sure they have a system in place that let them know when you have low funds to process charges that are not even supposed to hit your account for another few days, this way they have the ability to charge the DAMN overdraft fees. I am currently facing an economic hardship and they want to charge me everything under the sun, I am pretty sure that with all the fees that they are charging me and I've paid over the years I sent the CEO's kids to college. I cannot expressed how much hate I have towards this bank. Please DO NOT even consider this bank for ANYTHING. Trust me you will REGRET it. OUTRAGEOUS.

I have had my mortgage with 5/3 for many years but decided to do a refinance and HLC with another bank. I contacted 5/3 requesting a pay off and let them know that I would be managing my Escrow with the new mortgage. Fifth Third included my escrow in my pay off balance and caused my closing date to be rescheduled. They also suggested I just use my escrow balance to pay off the escrow that was had been added to my pay off balance. I think anyone with a brain can see that that would have caused me to lose approximately $4,500.00. We did get this issue resolved which caused me to miss work for a second closing date. In the meantime, 5/3 took a second mortgage payment for August without my permission.

If you are looking to use Fifth Third Bank for any reason DO NOT!!! I promise you will regret it. They have incompetent people working for them and asking to speak to a manager is a joke because they do not return calls or come on the line. I paid $54.00 to overnight as they suggested an insurance check they had to endorse and send back. They told me to overnight it and to put a self addressed stamped overnight postage on an enclosed envelope inside the envelope with the check and I would get it back Friday the 9th.

I finally decided to to take advantage of one of the offers for a bonus for opening a new account. I was misadvised that I could fund the account by a Zelle transfer from my other bank. After it did not go through, I tried it again. Later, I discovered it still did not go through so I called the bank & was then told that I was misadvised & have to fund the account a different way. Unfortunately, the time allotted to do so expired. I funded the account & was not paid the bonus even after going to meet with a representative in person. I have the emails with the person who misadvised me but they left the bank & reportedly made mistakes. However, they should have honored their offer.

My HSA account card is not being accepted by any retailer I have tried for my medication or physician visits as a debit or as a credit card, both of which should be available. I am still getting statements and $1.50 "fee distribution" is still occurring on my card. I have tried to call the 18883503535 number on the back of the card and my statement, to which it says, "no one is available", and disconnects. I have tried to log in online to my account to which it is no longer accepting my password and will not allow me to reset my password. A reset link is sent to my email address that takes me to an error page and says my password cannot be changed and to contact the administrator. This is very frustrating, I cannot access my money, I cannot access anyone to talk to about it and they continue to "fee" it til it's gone!! This is a joke and theft.

Each and every transaction is handled with TLC - they go out of their way to make you feel appreciated. If there is a question with a transaction - they will go over it with you. Again - you are a valued customer ---not just an acct. number.

My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with MB Financial but my loan was unfortunately transferred to this bank nearly a year ago. But found myself very frustrated by receiving calls from this bank as if I haven't paid my monthly mortgage payment on time, even though I have always paid my mortgage payment with the first week of each month and more than a week BEFORE the grace period (15 days) is over.

I was banking with MB Financial (which had merged with Corus, the bank I started with) and then MB merged with Fifth Third a few months ago. Towards the end of May I was informed that I would be receiving my new Fifth Third debit card. I never received the card and my current card was then turned off. I called customer service and was given an extension so that a new request for a card could be put in. I waited and still didn’t receive a card. I then called again and ordered yet another card. I made this call last week. I again didn’t receive a card and had given them my address each time just in case there was an error. Finally today, my current card was shut off again.

Recently my mortgage was taken over by Fifth Third bank from MB Financial. Since the takeover my mortgage payment has gone up 70 dollars due to a so called escrow increase. Granted my taxes and homeowners insurance nor our school taxes have increased at all. We contacted Fifth Third and tried to explain this to them, but they just said we will research this and get back to us. 1 week later still nothing from them. Then we get a mortgage payment letter saying we owe double our payment plus a late fee. We pay our mortgage over the phone since inception back in 2015 with MB financial and never had an issue. This bank holds funds till after the 15th then sends to payments. So we get stuck with escrow raise because it is the only way they can raise our mortgage payment to rob us blind. I wish MB never sold out to this ruthless POS bank!! Looking for a new bank to take over our mortgage, screw Fifth Third!!

I deposited a check on Monday in my Fifth Third's account. I asked the teller in great length when will it be available. I have to pay my rent, she said two business days. I then questioned her that it was a new account and this was by far my largest deposit, would that affect anything? She assured me I would have no problem. Of course now two days later they have put an additional 7 day hold on it and according to customer service and 3 different managers there is nothing I can do, not even bring a copy of the cashed check from the other bank. Truly not even very nice about the situation. One manager said, "I can't give you my manager to talk to. There is nothing to discuss." She eventually gave me her manager who came on the phone with the biggest attitude in the world that she even had to talk to me. Can't wait to close this account.

All aspects are easy to use. I enjoy talking to customer service because they are so helpful and are able to answer my questions and help me set up my account. I had trouble setting up my account. Online banking is faster and easy to use. I like being able to use it anywhere. I can get my balance 24/7.

Total disaster after the MB Financial merger. Never ever had any problems before they took over. Our mortgage payment went up $70 due to escrow amount increase. We immediately called to pay the difference. They applied our payment towards principal and not monthly payment. I have called at least 6 times and endless hours to correct. They are calling my cell 10x in 2 days and not leaving a message. Total Harassment! I am told it takes 10 days to correct. Do not ever get a mortgage at this incompetent bank!

Fifth Third held and rereleased pending transaction money. Paid car payment on July 5th. By the 11th 4 business days later the money was back in my account. I believe they thought I wouldn't notice because the car payment was now 20 dollars short. I put money in account that night and the next day car payment posted to my account. So this morning I get an email stating I have an overdraft for 74 dollars. Yesterday I get a alert saying the account has .68 cents in it. I call today and they said "overdraft fees are from 2 purchases last week that just posted on the 22nd". How is this possible? I had my check deposited on Friday and I transferred money into the account Sunday night. Stop rearranging pending deposits and stop releasing funds back into my account that are for purchases that I made. I'm not happy with how Fifth third. I'm paying 74.00 dollars for 2 purchases that totaled 13.33. I will be closing my account.

Basically, I saw in pending transactions I was going to be a few dollars short for my bills, so I went in and deposited $20 cash with the teller to cover it. Well, Fifth-Third has had my $20 in pending for 3 days now and has retroactively charged me an overdraft fee today despite making zero purchases since I deposited my $20 cash. This is not the first time they've taken money from me. There were a couple incidents in the past where purchases over a week have been rearanged to make sure my deposits didn't cover it, despite depositing more than enough for the week. They have been sued (and settled) multiple times over their illegal overdraft practices, and I think have another class action lawsuit going against them.

Tried to get loan for my Daughter here. I have IRA, checking, savings and mortgage here. Daughter has checking. 2 Sons have checking , savings and a Roth IRA here. Daughter's first car so I figured I would co-sign for loan. 1st told no need, then call back to sign. Then wanted contract for car changed. All the time we're told everything ok. Waited 3 days. No answer, called. Was told they were working on it. Over weekend applied online at 2 different banks and got approval in 24 hours. Monday came. Still no word from 53 Bank. Went with another bank and got money that afternoon. 5/3 Bank. Sent a LETTER 1 week later denying loan. No call just letter. Banks loan department, underwriters, have always been a pain here.

Like many other complaints here, I used to have MB Financial accounts. Since the merge, it's been absolutely a nightmare. I used to be able to make my payments on the same day as due date and they would go through just fine. Now their customer service or even the payment talking robots aren't even set up or available. That seems to be a setup to charge the customers fees while providing NO help and support to the customers. Unethical indeed.

At first I thought Fifth Third Bank was a respectable institution but after what I recently went through I'm putting them in the same boat as Wells Fargo. Over 2 years ago I closed all my accounts with Fifth Third to switch over to Chase Bank and 3 months ago I randomly received a letter in the mail from Fifth Third asking for $750 in late fees. I was completely bewildered by this letter since I hadn't had an account with them in the past 2 years. Come to find out when I closed my account, they told me the account was closed when in reality it was still open. Even worse since I withdrew all the funds in the account when it was closed, each month I started accumulating a minimum monthly balance fee which came out to over $700 over 2 years!

I got a checking account at 5/3 in Pinellas Park. Two weeks went by and I didn't receive my checks. I went to that branch on 66th and asked what happened to my checks. The manager went online and said everything was filled out but no one pressed the order button. I understand people make mistakes so I was not angry. However, I explained I have bills to pay and asked if he could put in a rush. He said it would cost $50 for the rush. I took out my money and went to another bank. Charge me for their mistake... I'm not paying for their mistake. Not good customer service if you ask me.

Have an auto loan with this bank. Thief interest rates. Horrible service. Supreme incompetence. Wasted great amount of time trying to solve an issue and problem still not resolved. Stay away from them if you can.

MB Financial sold my mortgage to 5th Third back in Iine 2019. I had to pay over 3,000.00 on June 21st! Then my mortgage went up due to property taxes. I just made another payment yesterday! And told them that it was paid yesterday, they fall short of harassing! I am not late. My mortgage was with MB and had a different due date! Cut me a break!!! What is wrong with these people? Now I am wondering if I am being ripped off! They are incompetent and rude!!! Called me 4 times this morning before 9am!! After I told them yesterday that I paid!!! Bunch of morons!

I opened an account with this bank and you cannot imagine that they closed my ATM card without informing me and it has been hell having access to the funds I deposited in my account. I almost forced to think that these guys are fraudsters.

Fifth Third Bank recently purchased my mortgage from MB Financial. Each month since then Fifth Third Bank has double billed me; i.e. they took out two mortgage payments in June, they took out two payments in July. On top of that, when I call they show no concern, speed, or urgency in acknowledging or correcting the problem. The first time in June it took over a week for them to refund the charges. The second time in July was done in about three days... BUT then they also reversed the charges a second time a few days later, which put my account past due for July. I then went to make another payment for July, took screen captures (of course), and the next day the payment is gone. Called and after about three people and 40-minutes they said they can see the payment, but it will be a few days before I can see it. Bottom line, a) they do not care about the customer, and b) I will be refinancing to get as far away from them as possible.

Everything was great. The staff was very professional and did their best I believe. I guess the interest rate was a fair rate. The financial gentleman was very nice as was our salesman. We really appreciate their help.

My mortgage loan was recently acquired by Fifth Third Bank from MB Financial through a recent merger. I had been with MB Financial for four years with no problems. The past two months of transitioning from MB Financial to Fifth Third has been plagued by incompetence, harassment, and a broad general lack of customer service. If you are victim of this recent merger, my condolences. If you are exploring Fifth Third Bank for loans or banking service, my advice, run. Avoid this group at all cost. I have wasted so much time and energy on trying to accomplish some of the basics with this outfit that I am in complete awe of their ineptness, I mean, it is like they are literally trying to fail and drive customers away. I am going to refinance my mortgage just to get away from this place.

I had a truck loan with Fifth Third Bank. I paid off the note and it has taken 4 phone calls in a month’s time to get a lien release letter from these people. AND I STILL DON’T HAVE IT. The last arrogant customer service person-Matthew-says it has been mailed. (This is also what the person time before last said, two weeks ago.) And then, being the ‘professional‘ that he is, he cut me off short and hung up. I’ll never do business with these unprofessional stooges again. I will never recommend them to anyone and will discourage anyone I know, who may be considering doing business with them.

Absolutely lousy!!! Mario was rude. My father is elderly and I was trying to handle a response to an inquiry. He made it so difficult and upset and confused my father needlessly!!! Impatient, inconsiderate and rude. And it an error on their part!!!!

I opened a checking account at Fifth Third Bank. I deposited cash to open the account. I was expecting a cashiers check from my old bank of 15 years until they took it upon themselves to freeze my account and not inform me. But that is for another review. So I deposited the cashiers check into my account. Thinking it would be available the next day. Nope - they hold all deposits even my direct deposits for a week. Are you ** kidding me? A week? What purpose does that serve except to piss me off. It's a cashiers check from one of the biggest banks in the country, and they say they need to be sure it's not fake. I understand there are dishonest people, lots of them. But, a week?

My husband and I had purchased a car in 2013 and the dealership financed my loan through Fifth Third Bank. They gave us a booklet of payment vouchers to submit with each payment every month. I made EVERY payment ON TIME and for a period paid in advance by a month. Needless to say, we made every payment on time. The end of the term arrived around Oct of 2018. The last page in the booklet said that this was not the last payment, so we made a call asking what the balance was to pay. They stated the last payment should be a double payment so we sent a double payment in. We awaited title but didn't look out for it. Months passed and we honestly forgot about it.

I'm disabled and on a fixed income so when I got a phone call from my local office back in April saying there was a better account for me and to come in and switch to it. No one ever explained to me what exactly the charges would be. Now that I'm on this plus account I get charged $10 every week. My account is over drafted and because of this I am now homeless and losing my car. Thank you Fifth Third for taking advantage of people on SSI.

For many years I had many accounts in MB financial taken over by 5/3 bank. My 2 one year jumbo CD with 1.8% interest matured in February, BUT without any notice, my knowledge and my approval bank renewed them for 3 months with 0.05 interest. I have learned about their illegal act on June 3rd when 5/3 bank informed me that this 2 accounts will mature. I WAS SHOCKED. I have earned on this 2 jumbo CDs with 0.05% interest for 3 months about 112$ instead of over 1000$. THIS WAS BANK'S THEFT. On June 3rd I did complained at 5/3 bank and with the full understanding of that illegality Mrs. **, Mr. ** and Mr. ** help me to have that money back in my CDs. I would like to thank them for their help and to 5/3 bank for protecting their customer right. 5/3 bank is my bank. Vladimir **, retired.

Unlike other banks who are happy to help you move to a new state and provide your new state with a copy of your title, Fifth Third isn't. They work with a third party vendor who puts you on hold for at least an hour before I hung up, and also wants to charge you for this transfer. I'd never heard of Fifth Third before we bought our truck but I will certainly make sure we never use them again. Customer service sucks. I called back to tell them I've been on hold for an hour and all they did was transfer me back over. They said they would get someone on the phone for me so I wouldn't have to wait and just did a transfer to start the wait all over again. Never ever ever use this bank because they obviously don't value their customers.

Customer support is horrendous. Called customer support for help on their online banking app and she just couldn’t figure out exactly how to help! I just opened this account and I’m already very disappointed.

I set up a 5/3 account because the company I worked for had a short list of banks with which they worked so I had no choice. I hate big banks, but have used Chase for years with zero problems, good customer service etc., but had no choice so I had to do this. I went to a local branch to set up my business checking account. The guy setting it up had no clue whatsoever what he was doing and set it up as a corporation despite my clearly stating it was a single member LLC. He couldn't figure out how to fix it, and we had to involve the branch manager. This ended up taking close to an hour. Well, no big deal in the grand scheme, but it got worse from there.

Absolutely, positively do NOT bank with Fifth Third Bank. I got stuck with this miserable bank when they acquired my bank, MB Financial in Chicago. Right away I got hit with $370 in fees. I never had a problem like this with MB Financial. I talked to a number of former MB employees who are now employed by Fifth Third and they hate them too. They say Fifth Third is just a big, impersonal, corporate monster. I am heading to a local community bank to change banks. I hope Fifth Third keeps its tentacles off this bank.

I called Fifth Third customer service to inquire about a simple form. When I called, I was hold on for over 30 minutes. Once a representative took my call, he said he needed to put me on hold and transfer me to a different department. After 15 minutes of holding, the call simply ended. I called again and began the process. 20 more minutes on hold and then the call ended (again). I called a third time with close to 30 more minutes on hold, at which point, a customer service representative placed me on hold. She informed me that the form I was requesting could only be accessed at a local branch. Over 100 minutes on hold. Worst experience I have EVER had with a bank. I will never bank with Fifth Third, and I will be sure to let others know about my experience. Truly awful.

I’m very disappointed with this bank. They are the worst banking company ever. They put you on hold for at least a good 45 min and they will hang up on you before you have a chance to ask anything. They’re also very nasty with customer. I’m going somewhere else starting tomorrow.

I am absolutely speechless with the inept level of customer service that exists at Fifth Third. As should anyone if they were in my position. I put in a request to receive two years of account statements in CSV format so that I could upload them into my Quickbooks account. Quickbooks can only see 90 days of history from a bank and if you need to upload data from an earlier time like I did, you need it in a format like CSV. So not thinking I was out of line, I asked for those, and I was assured at the beginning of April, almost TWO months ago, that I could receive my statements in CSV format.

This company has the most asinine process to request and verify evidence of insurance. My mortgage loan was sold to Fifth Third Bank, who is now servicing the loan. They sent me a letter requesting evidence of insurance, even though it's escrowed through them and they're the ones paying for it. They warned that if you don't send it to them, they'll bill me an obscene amount for their own insurance. So I sent them evidence of coverage. Unfortunately, they send no confirmation once they receive it from you, so you have to waste your time calling in. I did so and they confirmed they had everything they need. But then a couple weeks later I get another letter.

They will scam you as much as they can. Do not reply to them asking for you to pay a loan. The bank you once had (MB Financial) folded and they bought their loans probably for fire sale, but they don’t have account info or your loan info as to what the loan was for. So don’t give them any more of your info! Check your Credit report to make sure no false are being made from them or MB Financial. Next go to your local DMV and find out who holds the lien. If they don’t respond, take the return mail back to DMV and try to obtain a lien or what ever they can to help you. Stop Paying MB Financial/53Bank.com!!!! Until we figure out what’s going on. I have contacted my lawyer about this and will get back to you guys!

After buying the bank I had a loan with, they failed to set up my account as communicated so I could make payments. Online there is no setup, only an error saying, "There was an issue retrieving your accounts." I can't do a manual setup as I never got any info other than I have to pay through their website. Call customer service to be hung up on by a robot because 1) I don't have a credit card # to give them, 2) Their number system for loans doesn't function. Never missed a payment until now, doubled paid for a year out, and now I can't pay at all. Zero online setup, ineffective robotic customer support, and completely unprofessional communication.

Financed my auto loan and have been displeased with all interactions and processes. As a registered nurse, I have little time to sit on hold for 30-40 minutes to make a payment as their website and app are not user friendly and are never functioning properly. Customer service is rude and disrespectful. Processes seem to be made to be intentionally difficult and time consuming. I will never use them again and am looking to refinance my car simply out of constant and habitual bad service and on going frustration. Read reviews on additional fees, withholding funds and complaints on fraudulent activity. Stay clear from this company. It has been an absolute nightmare.

Someone ordered items online without me knowing. I called the bank. They told me they had to investigate it that it would take 3-4 days. A week went by nothing. I called them and they told me that the transaction was pending. I said, "How is it pending when you all canceled the card?" They said, "The company has to take the money and refund it back to you." I said how are they going to take something when the card was canceled. They rude lady said, "Well you have to wait three more days."

I had a motorcycle loan with MB Financial that was transferred to 5/3 Bank during this merger. After MB Financial failed to help sort out my total loss claim because they were already in the process of merging, I’ve been given 5/3’s total loss “direct number”. Currently, I’ve been waiting on hold for 51 minutes... and the clock keeps running. Wonder when they will finally answer their phones?!?! How can you be such a large bank and not have the capacity to answer phones in less than an hour?!?! This is madness.

Updated on 12/03/2020: I have been with 5/3 for over 3 years now. They screw up everything that they touch! Every year they fail to put enough in my impound account to pay my taxes and insurance even though they have the statement from my county telling them how much it will be. Every year they try to raise my payment $400+ to cover their mistakes. They do not return phone calls as promised. They lose paperwork. One year they paid the wrong homeowners insurance company out of my escrow impound account. Customer service reps always have a attitude, one time a girl started crying to me and telling me that "I don't know how bad it really is here". If you have a choice I would steer clear of this loser company! They need to be out of business!

5/3rd uses a third party for their ATMs. I work odd hours so sometimes the ATM is the only way I can deposit money. They regularly eat my deposits. The clerks from several branches are aware of the problem and say it happens a lot. When I try and file a dispute claim I'm just sent into automated bot hell, then talk to a CSR with poor English skills. They then transfer me to a number which is the original number I called. Uncaring soulless monster of a bank.

I would like to not give them ANY stars but this system does not allow that. This review is regarding the South Holland, IL Branch that was recently MB Financial. After living in South Holland for the last 8 years, I would always go to MB Financial and cash in our coins for my mother and I to travel on our annual trip to Las Vegas to celebrate my deceased father's birthday. Since I knew this was a place to cash in coins, I found some coins in my SUV that I am trading and wanted to cash them in. I entered the bank and poured my coins in as I usually do. My receipt came out for 24.00 and I knew that because I was not a customer I would only receive 22.63 because they take a percentage for non-customers. There was only one teller helping another customer, and I was the second in line.

My mortgage was transferred from MB financial to Fifth Third. I spend over four hours trying to get access to my account information. The whole experience was horrible and frustrating. I dealt with long hold times and totally automated systems where you could not speak directly with a person who could actually help you. I ended up speaking with several different individuals, and the majority came off as rude, unsympathetic, and hard to deal with. There were a few that were nice and helpful, but they were the exception and not the norm.

My mortgage was transferred from MB Financial to 53rd (MB is acquired by the latter) this month. I received a letter from MB Financial to inform me this change and ask me to mail in a check to 53 bank to pay this month (the starting month) mortgage to 53 bank since the old electronic payment method that MB financial used to do is no longer effective.

I would give a zero, but that isn't an option on this site. I started a new job and changed my direct deposit to my other bank, USAA. With no notice 53rd started to take a monthly fee out of my checking account. The website prompted me saying that "We have noticed a change in your monthly income," but that was all, no disclaimer that I would be charged. Scummy business practice and one that punishes anyone that is poor. I have been a member of this bank for almost 10 years, but now I will be closing my account and moving all of my assets to my other bank, possibly a new one too.

Worst bank ever to have a car loan through. You get transferred a million times to talk to the right person and they are so lazy and greedy that when you move to a different state they won’t fax a copy of your title. They make you pay to UPS it and they send it to your original state and make you wait weeks instead of cutting out the middle man making life easy and just faxing it to your location like a normal caring bank. Do do business with them - you will regret it.

Just got switched over to 5/3 from MB financial and can’t believe how poorly they treat clients. I tried to GIVE them money and was put on hold the first time for 20 minutes, then transferred and put on hold for another 30 minutes. The first agent was polite, the second not so much. Each one told me a different “new” account number, neither of which were recognized when I tried to pay through the automated phone system, so back to waiting on hold to speak to a real person. I would have LOVED to have paid online, however they required I input the exact date my mortgage was generated for verification - which I cannot remember since it was over 20 years ago!!! Is that a thing? Do people remember their mortgage day like they do a birthday?!?!

First month of dealing with 5/3 after merging with MB Financial. 30 minute hold to even talk to an agent is a very poor start. Agent no help, original paperwork reflects inaccurate monthly payment. Thankfully in the process of selling, so these clowns will not be my continual problem. Customer service is awful.

My RV loan was transferred from MB Financial to 5/3 Bank. When I tried to set up online banking, was told that I had to call their customer service number. Was on hold for 21+ minutes before speaking to someone, then told that they would have to transfer me to someone else to set up online banking. On hold for 23+ minutes after this and finally hung up. HORRIBLE CUSTOMER SERVICE!!! If I had a choice, I would not be doing business with Fifth Third Bank!

What can I say, they are the best I have worked with in the last 52 years of buying or building homes. Fair, honest, considerate customer service. They bought my mortgage and I am certainly glad they did.

I made the mistake of putting my home loan through Fifth Third Bank. Since closing on my house, every interaction I've had with the local branch and phone support have been problematic at best. From convincing me to open a checking account and proceeding to charge me a monthly fee "accidentally" for several months, I closed out the account and at this point only have my mortgage there. Now I'm attempting to pay a contractor and am unable to get the check from my insurance company endorsed. Having anyone capable of decision making would be a benefit, from the internal bank phone numbers to the external customer service numbers. I have yet to hear a person that can provide support. Worse is having the call on hold just hang up after 20 minutes. Or the experience in the bank where the Personal Banker was on hold for 45 minutes before realizing that the support lines closed while we were on hold.

5-6-19 Day 1 of MB Financial/Fifth Third merger and none of my bill payees from my former MB Financial checking account appeared to have transferred to my new account at Fifth Third (as promised in the Welcome to Digital Banking Letter at Fifth Third Bank). I placed a call to Fifth Third about this and was on hold for 21 minutes before being connected to a representative. Fifth Third finally figured out (after spending 48 minutes on the call) that they forgot to load the bill payees from the MB Financial accounts into their system. Suppose to be done at midnight tonight. Holding my breath that this takes place. Not the best way to introduce former MB Financial customers to Fifth Third Bank.

Truly. Worst seven years of banking I have experienced. They take advantage and “can do nothing” on every turn. Fixed appraisals to keep their PMI. Two week holds on funds. Customer service where, "ooops you are disconnected" after endless hold times. Be smart folks. Do your research. It isn’t worth the pain.

We were a 5/3 customer for 30 year, had $130 sitting in 5/3 saving and got sent to collection company for a $190 Trio charge that we didn't know about. We ever got a statement for 9 months. %/3 says "For Sure" they mailed out statements, and their record show they called. I can't prove they actually mailed anything but can prove via Verizon they NEVER called. The two customer service people I talked to could be replaced by robots, they just read a script, they don't care and can't even comprehend why we suddenly didn't want to pay a $190 charge while their holding $130 of our money and when I brought up the Verizon bill that show ONE ON CALLED it was just silence from 5/3 customer service.

We had a tree fall on our house in FEBRUARY!!! Terrible damage. After finally dealing with insurance we had to then deal with the mortgage company to pay the contractors in the beginning of April. After jumping through leaps and bounds for 5/3 and paperwork to for the contractors to begin, we mailed the check priority. their timeline stated we should have had the disbursement checks within a week/week and a half. Well, after not receiving the checks in the mail, we call a week and a half later. They somehow didn't process the checks to mail out. So nothing was done when they received our check. THEN they tell us we can go to FedEx to prepay for a shipping label, email it to them, and this would speed it up after their mistake.

10 PM Sunday night - noticed 2 unauthorized charges on my debit card/checking accounting. Problems: 1. 1-800... reach no one... Automated system is the biggest joke, so now besides from being upset about transactions, it is getting late at night, and this stupid 800 bite me number is not accepting account numbers / social security numbers etc. I am livid at this point.

Someone cloned my debit card and took over one thousand dollars out my account. 5/3 refunded the money and in less than 24 hrs took it back - they said the reason they took it back is because the same person in the videos was making the atm withdrawals (you can clearly see it's not me you dumbass). DO NOT BANK WITH 5/3. THEY ARE FULL OF **???? YOU 5/3 BANK.

If I could rate Fifth Third a negative 1 million to these loser, crooks, I would. They're scum bags and they've been exposed. Did a mobile check deposit of 7500.00 which took months to even reach that level of deposit. To out of nowhere put a hold for 2 weeks on my mobile check deposit for $7500.00. Gets better. The check was written from my business account at a credit union where we clearly established that the check cleared and is gone from my acct. And Fifth Third has the money 24 hrs later. After hours and days.

Don't get me wrong, I love knowing that my account is secure. 5/3 just takes it to a ridiculous level. I've had my card shut off numerous times in the year that I've had it for ridiculous reasons. First, because I ordered something from Europe. They didn't even tell me my card was deactivated. It was just a cute little surprise when I tried to pay for dinner. Then it was shut off SEVERAL times for entering the incorrect password "multiple times". It was once. They shut my card off for entering my password incorrectly once. This wouldn't be as big of a deal if I didn't have to sit on hold for 20 minutes every time just to wait for whatever dipstick is working in their call center to hang up on me. Avoid.

On 04/23 my husband and I opened a checking account with 5/3 and deposited a large settlement check. They told us it would be a 24 hr hold until our funds were released no problem. So the very next day 04/24 my husband and I funds were unlocked. We transferred 1,000$ to our Access 360 card and withdrew 5,000$ cash from our account. We still had well over 10,000$ in our checking plus the 2,500$ in our saving account. On 04/25 we went into our bank because we needed a new Access 360 card which was reissued to us and after it was reissued we attempted to transfer another 1,500$ from our checking account to our prepaid card and we were informed that 5/3 had closed our accounts completely and was sending us a cashier's check and a letter detailing why our account was suddenly and without notice closed.

I am a Real Estate Agent working with a buyer who applied for a mortgage loan with Fifth Third Bank. They had the application for nearly a month and the day before the closing they are asking for most silly questions for approval of the loan. My buyer had sent all the information as and when asked and they always miss it and ask again and again.

Horrible. I closed my account. This bank held my check for ten days. First blaming it on my job, then stated it was a government hold on it and it was nothing they could do. I went through my welcome packet and nowhere in there did it state they could do this unless you have a history of overdraft fees, bounced checks, etc. When I stated this they had no answer for it. Smh just shady.

I have been with this bank for over 10 years and I couldn't be more dissatisfied with their customer service. I have walked into the branch at Jungle Jim's twice in the last week and got a different story every time they made the mistake and they are telling me I'm going to be charged and said there is nothing they can do, I don't want to change banks but they have let me down time and time again.

So this bank is terrible. They are not out for the customer - only for their own greed. They charge overdraft fees the same day your check gets deposited. Don't do mobile deposits, you have to wait for your money for 6 days. I talked to a rep on the phone and he said he doesn't even bank here for all the ridiculousness he sees. Stay away from this socialist bank!!!!

I received a car loan through 5/3 Bank and at the time of purchase was given the first 3 months payment free via my Hyundai dealership. I put down about 6000 and my loan was for about 24,000. When I came time to make my first payment I looked online and was shocked to see I owed over $1,000 and never got a call, text or email about my delinquent account. That was strike 1.

This is the worst bank I have ever felt with. I paid off a loan on March 27, 2019 and my personal bank sent a Payton error through ACH on April 1. 53 received this payment on April 2, 2019. It should have been rejected and put back in my bank. I have talked to several representatives on April 2, April 5, April 12, April 13. The first one told me that I would receive my overpayment back in 10 days!!!! The next several representatives told me that they do not have my payment and it would take 10 to 15 days to find my money. It has already been 10 days. The amount owed back to me is 500.00 approximately. On April 15, 2019 a representative told me that they see my over payment and was in touch with a specialty department and told me that my money will be back in my account on April 16, 2019, if I did not see it to please call back. I was told why it was not sent back. Which is not excusable! It was because they did not have my account closed.

The bank is not truthful plus they do everything they can to charge fees. I'm retired and on a fixed income and they keep my money tied up for long periods of time. And they do not back their words up. Just be ready to be lied to because they are full of them. Plus every branch is understaffed. They have one person working the teller inside and the drive-thru. You will burn a lot of gas if you go through the drive-thru. Good luck if you choose this bank.

I visited Dubai in December for a vacation. I used my card in a store and didn't realize the overpriced scarves I was being charged for and asked them to cancel the transaction. After numerous times asking and having several men block the door from me, my sister, and friend leaving to get back on our tour bus that we were late for..a gentleman finally said he would take care of it and we left. (I should have known better looking back in hindsight). Well, they didn't take care of it and as soon as the money processed out of my account, I contacted the bank from Dubai to explain what happened. They said no worries and processed a refund on my account. Well 3 months later, the money was taken out again. When I called to find out why, I was told my dispute was denied. I asked why and they told me a receipt was provided showing that I signed for the merchandise.

This isn't the first situation I've had, but it's definitely the most frustrating so far. I use online banking ALL the time. I went to pay my bill, and a window popped up stating that date (of payment) was no longer available. Knowing this sometimes occurs when it's near the end of the business day, I chose the next day. 53rd took the 3600.00 payment out on BOTH days. It has taken me almost 3 weeks, 4 hours with Customer Service, 2 Supervisors, 5 lost calls during transfers where I had to start all over, and providing my information more than a dozen times and it's still not back in my account. Today I finally received the verification codes I was told I had to wait for via e-mail/deposit. Now the system will only allow me to transfer $2000 each day - plus it looks like they are charging me a transfer fee - to transfer my OWN money back into my account for an error made by their system. Money is still not back in my account.

I got online today to redeem points from my credit card. I went to log in as I have for many years. I have a business and a several personal accounts. So anyhow I went to log in and it tells me wrong password. So I checked the keyboard made sure the shift key was in the proper place and did it again. Same thing. So I checked everything again. Type in my info and got locked out. So here it is on a weekend. NO customer service to call because no one is there. WTF. “We're here to serve you a 53rd better my **.” I have no way to get to any of MY MONEY. I have to wait till Monday when they open.

Our home mortgage was opened at Fifth Third Bank in 2017. As with most mortgage lenders, we were encouraged with incentives to integrate our property taxes and homeowners insurance into an escrow account, which we did. In addition to paying exorbitant closing costs, we also wrote a check for the minimum amount @$870.00 in our escrow account.

I mainly bank with Chase, however, when I became a caregiver for my parents, 5/3 came to offer new accounts. I should have STAYED AWAY, but thought it would be nice to have an separate account for this. I had to do a dispute on Thursday, March 28 for a wig (yes, a wig...lol) that I purchased against my better judgment from a “company” I found on IG. We had great communication before my purchase, but after my purchase...NOTHING! Which made me leery. I sent the seller a few messages inquiring what was going on to finally saying I’m going to dispute the charge.

My account was hacked and not only hacked but sent it negative over 1000 dollars. Now I have to wait over 5 days to have any money. The charges first had to stop pending. Um why would you not just stop the charges and not them go through. So not only did these people hack my account but they got all the stuff they bought and now I have to wait 5 days to get the little money back that I WORKED FOR. I'm a mother with children and they are just like, "Oh well." I've talked to other people and this is now how it works at their banks. Then when I initially called the fraud department they didn't even tell me I had to call the disputed department.

Be smart to stay away from this 53 bank. They will steal your hard working money for any reason even they charge you service fee to made your balance below so they can excuse for fee charge. They don't care when you made a deposit. They used their own calculations bill cycle so if you bank with them you better check your balance every second. behavior....

Stay away from Fifth Third Bank. They are a complete nightmare. I've spent 5 hours dealing with issues with this bank and I've not even been with them 30 days. And that's the deal too. You CANNOT use bill pay for 30 days after you open an account! Seriously? You will not be told this either. I cannot say enough negative things about this bank. If you LOVE making phone calls, having problems and dealing with customer service people that tell you there's nothing they can do, by all means, sign up!

Back in December 2018, an ATM card that was delivered by mail was stolen from my apartment complex mailbox. The thief was able to go online and activate my ATM card through the automated process even before I had set up a PIN. The thief was able to go to an ATM and withdraw $800 cash. Then he/she went to a check cashing store and tried to withdraw $1800. This is when I got alerted of the fraudulent activity by Fifth Third text. I was able to call in the extremely annoying and unresponsive Customer Service Automated service that does not recognize your social security number or let you bypass any of the pre-recorded options until completion.

I have banked with 53rd for over 7 years. I have had a mortgage loan, a checking account, and several credit/debit cards. Calling the main customer service number has always been horrifying. The favorite phrase is “I really do apologize but...”. The really amazing thing is that they have fees for absolutely everything and despite being told by customer service that this fee or that is unavoidable I went into a branch last year and had a manager wipe away multiple fees from my account relating to everything from the sun was shining the last time I used my credit card to it was raining last time I wrote a check. The funny thing was, the manager knew I had sold my home and was going to be shopping for a new mortgage. Miraculously the fees were not unavoidable and could be reversed.

This is a rant, but it's base on my actual Fifth Third experience. My credit score is 797, my card limit was $2000 and the balance was paid off every month. 5/3 reduced my limit to $500... Just because. I've had the card since 02/2016, never missed a payment, seldom carried a balance at all, never late. The only debt I carry is a 2-year old car note, that, just like the credit card, is never late. As my available credit has been reduced, so goes the capacity and my credit score takes a hit (it will recover).

PLEASE PLEASE PLEASE. I have to be short with this, but Don’t bank with this bank!!! They do not care about you. They have lowered my credit limit three times in the last six years. I have not missed or been late with this bank, but they tell me it’s because I do not use their bank and credit card enough. I have excellent credit rating which I monitor all the time. I had a couple of car loans through this bank also. One which I paid $10,000 to pay off the rest of my loan. I receive A statement in a couple weeks later stating that I owe them more money because I paid the loan off early. This was the interest that they lost on the loan because I paid it off early. This should let you know that all they care about is the bottom line for their company and not the customers that make the company. PLEASE STAY AWAY!!!

My taxes were not paid from my escrow account. I was notified by the county with a delinquent notice. I contacted Fifth Third customer service numerous times. Nothing was done. Contacted the local branch multiple times and was told they are working on it. Over two weeks passed with promises that the check was in the mail several times and it was never received by the county. Today I will have to travel to the county seat to pay my taxes and penalties out of my personal funds.

I have had numerous issues with their ATM machine making deposits, retaining my card and extremely slow. I have 2 business checking accounts, 1 personal checking account and 1 personal credit card. I was told for over 2 years that I could not view personal and business accounts on the same screen. I found this very hard to believe since one of their employees was able to tie my personal checking account (after 1/2 years of being told by various employees that it was impossible) with my business accounts. Then I applied for and received a personal credit card and was told there was no way I would be able to view that on that same screen. Then I called again and a girl said that you definitely could view all of them together and within a few minutes I logged off and logged back on and I could view all of my accounts. I was elated, but upset that it took 2 years to make this happen.

Contacted the bank branch who referred me to the dispute department of Fifth 3rd. They REFUSED to credit my account. In fact, the earliest a credit could be applied was 4 days (they referred to this as a courtesy to me) The bank had $700 of MY cash! Bi-weekly my account has an automatic deposit and another deposit made. Poor business practice to a customer. I’ll be changing banks immediately when this is over.

This bank was the only bank willing to give me a loan for a new vehicle. Desperate I didn't hesitate to take it not realizing that for every $300 I paid a month only $200 was subtracted from the over-all loan. That's on me for not reading the fine print. Trying to pay off the loan monthly was doable but not without issues. Trying to make the monthly deadline was questionable at times as their mobile app and internet website always... and I mean always had "technical issues" forcing me to delay my payment until a few days or less before the deadline.

Fifth Third claimed that every credit card outside a certain mileage from their main branch (couldn't translate the amount from thick accented operator) had been canceled due to fraudulent practices. Has anyone else had this experience? I'm fine with their decision, except they NEVER bothered to notify me. Thankfully, I learned about it through TransUnion and Experian. But if I happened to be outside my home city and this was my only credit card to get home, I would have been in big trouble! Thanks for the notification, NOT. I will never use this bank again.

For months the online transfer option on Fifththird.com website has giving error notifications when submitting a transfer of funds from/to external banks. If you do not have a local 5/3rd bank, this is a way to add funds to your checking and/or savings account. Beware, receiving a confirmation number does not mean the funds will transfer properly; selecting expedite transfer of one business day or even standard 3-4 business days does not mean your money will transfer within this time frame (it's highly unlikely actually); once you have transferred funds across accounts, the money may withdraw twice for the same amount on the same day (which is why I'm writing this review now).

On 5/17/2018, I attempted to purchase two tickets on the Ticketmaster website with a Fifth Third Rewards credit card for an event scheduled for 11/17/2018. Unfortunately, I was charged for four tickets in error. I disputed the charge for two of the tickets through Fifth Third Bank in the amount of $1385.62. The dispute was closed on 8/22/2018 in favor of Ticketmaster with insubstantial evidence provided by Ticketmaster. I arrived to the State Farm Arena on 11/17/2018 at 5:10 PM EST to pick up the tickets from Will Call. Upon attempting to enter the venue, the Ticketmaster Box Office representative informed me the total amount of the transaction was refunded to me as a result of the dispute in the amount of $2771.25 and I will receive it within 7-14 business days. I was also told the tickets I received from the Ticketmaster Box Office were voided and I was not permitted to enter the venue for the event with them.

Processed auto loan with wrong last name - I was forced to supply proof of identification to amend. Duplicated automatic withdrawals from my checking account for payments - took 2 weeks to receive refund back into my account after 4 calls to customer service - waited over an hour each call and was transferred minimum of 3 times each time. Was informed that the refund was not attempted for 5 days after initial complaint and assurance that it would be corrected and then told that it would take another 10 business days to return my money to my account. I've learned that this bank is one that is a go-to bank for auto dealers throughout the Midwest. Consumers have a choice when they purchase their automobiles of which bank a dealer uses when arranging for the loan - this is not the bank you want to ever use. Recommend a refinance with another bank should you find yourself with Fifth Third Bank.

I was forced to use this bank to get a car loan. There are no locations for this bank in my state, so I am forced to use their online services. I was unable to log in due to "technical difficulties", and the phone number provided would not go through because "we are experiencing technical difficulties". Tried again every day during their posted open hours. A few weeks later I finally get a call through. They claim it was because of too many failed logins, but the user/pass combination was correct.

The Fifth Third Bank in Harvey, Illinois (a south suburb of Chicago) will not let you purchase a money order without an account at the bank. Why in the hell do I need a bank account to get a damn money order when I am paying cash for the money order. This policy is inappropriate and needs to be changed. Or did the bank branch president think of this idea.

Have a vehicle loan since Dec 2016, we changed insurance companies and we needed to send them proof of Insurance or our payments would rise. WE DID and then they charged us $357 8 MONTHS LATER. And they Repo our car EVEN THOUGH WE made payments every month on the car!!! They told us that the insurance THEY gave us would have to be contacted even though we provided proof of insurance! WORST BANK IN THE NATION!!!

Would not let me close my account to pay for mother's surgery. They told me I had to transfer the money out of the account. They would not assist in a bank to bank transfer. When I did transfer the money so I could close the account they charged a fee. Very unethical and should be illegal.

I applied for one of their cards based upon a promotion. What a huge mistake. Even though I had signed up for paperless banking their system stopped sending me notices. Unfortunately, as it turns out, I use the email notification from all of my suppliers to pay their bill. Well they never notified me and how I found out that I had an unpaid balance was a big negative hit my credit score. The original amount was peanuts, like about $30.00 but my credit rating dropped almost 100 points. When I called the bank they really did not have a clue. They also did not know how their banking system works. They did refund all of the late payment charges. Lot of good that does.

Fifth Third has been my lender for about 3 years. I have been to hell with them with regards to customer service. I am so frustrating with their poor service that I am thinking about talking to my lawyer to see what legal action I can take against them. I spent months trying to reach their insurance department, trying to get them to pay my home owner and flood insurances. While, it is almost impossible to reach them over the phone, when you do reach them, they would promise you one thing and do the complete opposite. This bank absolutely sucks.

Fifth Third Bank's mobile app does not accurately reflect all transactions. It runs a 24 hour delay in available balance and "pending" transactions. One such "pending transaction" is Overdraft Fees. For those of us that rely on accuracy from mobile financial applications, this can be a "loophole" for the bank to charge overdraft fees for honest mistakes (such as trusting that the balance shown is correct).

My mortgage was sold to Fifth Third about six years ago. Five years ago, they inaccurately assessed my escrow account, and claimed I owed them another $100 a month to meet all my taxes. When I told them they were clearly incorrect, and explained why, they refused to do a new assessment of the account, because they "only do that once a year" so I was forced to pay the extra money for almost a year until they did a new assessment. No apology but they did refund my money.

No answers from automation from website. 1-2 days with no response. Called customer service. On hold, finally got through to the department. I explained that I needed a payoff amount for my car loan. He said it was wrong department then told me loan department had 35 minute hold time. Well that came and went well past that. The catchphrase "I’m here to make your day a 5th 3rd better" Well that went right down the toilet. This is the 4th time that I’ve had to try and get a hold of someone about my loan. Don’t ever move from state to state and try and get them to help get your title transferred over. Nightmare! Avoid this company at all cost.

I had a checking account with a Fifth Third Bank. I am a long time well known businessman in the area. A customer of mine gave me a bad check by mistake. His bank made it good with a certified cashier's check within 24 hours. I was making a wire transfer to pay off a mortgage. Because of the bad check the funds were not there temporarily. Instead of calling me, they turned it into their bank fraud department and froze my account which had an additional $20,000 in it. After the fraud unit cleared my account they still froze my account for an additional 4 or 5 days and bounced several thousands dollars worth of checks causing me embarrassment, time and money. They said was its internal rules. Nobody knows why. Avoid Fifth Third at all cost.

Terrible customer service. I had an online account that someone charged over $800 to over the weekend. When I discovered it it was Saturday evening around 8 pm...no one is working!!! They do not have any live person 24 hours. But the worst is their unethical checking account practices. They love to make it seem like transactions are deducted from your account over the weekend, but will hold them until Tuesday, saying they were "pending" and put them all through and overdraft your account. They also love to put them out of order, biggest first, so it overdrafts everything...even though some of those debits are 4 days old. I already received a Case Action payment from them for unlawful fee practices in the past...apparently they don't care because they are still doing it. Huntington is 1000 times better and ethical.

Worst experience with an auto loan I have ever had! They call the day after your payment is due from collection Dept. Both times the person couldn’t speak proper English and gave me a higher amount than what was owed. I only had my loan for two months and went with another bank. After over 20 days, I’m still waiting on my $700 overpayment refund and my gap protection refund. I will NEVER do business with this bank again.

In the past year and seven months I have opened four cards. The first one and the oldest was Fifth Third. I made all my payments on time and actually had a $1,500 credit limit. All my cards have either been paid off in full or I'm making large payments on them. Despite this every other card that I have had has increased my credit line except Fifth Third. When I call them to inquire they say they need to do a hard inquiry on my credit to even do it. I said, "Screw that. I'm not going to have a hard inquiry which will reduce my credit rating." Why should I do that? Why can't they make periodic adjustments to people's credit lines based upon their payment history? This is the only card that I've had that hasn't increased any of my credit line for absolutely no good reason. Also horrible customer service. Whenever you try to get through it takes forever. Would like to close it down but that would increase my overall utilization.

Our car was repossessed. Fine. We paid the back pay, but the company added an extra month that wasn’t past due. We had to pay it in order to get our car back. We paid all of the money, over $3,000 on Friday. The bank, doesn’t send a release to the second company who is then responsible for sending their release to the tow yard. At this point, we’re incurring additional storage fees through no fault of our own and we don’t know when we can get our car. How are they effectively running a business? More Importantly, WHY are they still in business. I wish we were more proactive in researching this bank. PLEASE DO NOT EVER DO BUSINESS WITH THIS BANK, ON ANY LEVEL! THEY ARE HORRIBLE. I wish I could give zero stars but that’s not an option.

Wrong information and poor customer service giving wrong information! On December 27 I called and asked my secured credit card to be changed to an unsecured credit card and closed the secure credit card by paying it off during the phone call using my checking account. They told me and unsecured credit card would be issued to me by mail in 5 to 7 business days. Today is 18 January and I have not seen any credit card come in the mail from fifth third Bank. I called customer service and spent 45 minutes and put on hold 4 times and spoke to two different people. They said there was no reference showing the secured credit card was closed.

Please save yourself the trouble of doing any business with 5th 3rd Bank if at all possible. They are unbelievably slow and blame everything on any other reason but themselves. Supervisors never get back with you after repeat calls and messages. They always have a new excuse as to why it takes them 2 weeks to a month to reimburse any FSA funds. Blaming my employer... My employer pays out weekly. The most often payout as anyone!! They say I must have things faxed in on a Thursday for it to be processed the following week. Then that is not enough.

Do not use Fifth Third Bank's credit cards! Save yourself the aggravation of having to deal with unprofessional and arrogant representatives. I opened a credit card in November. They had offered me a 7,000 line based on my credit score over 770. I also immediately applied for auto draft. This is an unnecessary complicated process by exchanging letters. No online feature! I got an auto draft confirmation in early January. I made my January payment as they stated it would take a billing cycle. My next statement had a payment date of February 14th. On the 16th I had not seen a debit on my bank account. I logged in to my Fifth Third account and saw a $27 late fee!. No reminder or alert. No e-mail or any other form of letting me know that I had to make this payment manually. They also put a ding in my credit score! I called and the rep. in broken English explained that the department was closed and I needed to call back next day.

We had a 72 mo. loan with 5/3 bank. From day one they were a pain starting with the fact they would not accept auto pay. After closing of the loan, no documentation was sent confirm the load was closed and paid off. Now, since title was never sent nor a lien release, they want 3 business days starting the day after the request to process a single piece of paper. Then they will only fax it (didn't realize we were stuck in 1990) or mail it. The best part is they will not overnight or expedite the mailing process even when the customer offers to provide their FedEx account number. Also, no electronic document will be sent (email, secure website, DocuSign, etc).

Fifth Third Bank is ONE OF THE WORST BANKS I HAVE EVER USED! They accepted a transfer from a separate account I have BUT THEY HAD CLOSED MY SAVINGS ACCOUNT WITHOUT NOTIFYING ME!! So my money is just GONE! When I called to ask a.) WHY was my account closed with no notice? and b.) WHERE is my money? All the girl could say was ‘I don’t send out notices. I’m not sure why you didn’t receive a letter or if you did or didn’t.’ EXCUSE ME?! So because YOU weren’t supposed to send the note out you can’t direct me to someone who WAS?? WHY was the transfer accepted if the account no longer existed?? WHAT were they going to do had I not called and asked?? This bank has left me with nothing but bad experiences the entire time I used them.

Bank employee persuaded me to enter a credit card processing deal saying it would save me money. Instead it takes more money from my account, auto renews with a charge of $300 levied if contract is broken. Additionally a yearly charge of $300! Win-win for them and lose-lose for me. Trusted my bank to guide me with honest employees instead I was lied and misguided. How is this allowed? I don't hire a lawyer for simple credit card processing contract but they knew they were trapping me. I did not ask for this. They offered and lured me by lying that it was better for me. Plus when complained they say there is nothing they can do, even though it was their employee who lied to me.

I cannot review the customer service for this company because it does not seem to exist. I have yet to speak to a human person on the phone in their insurance dept. Over the last two weeks, I've been on hold for a grand total of nearly 3 hours. Each time, I had to hang up out of frustration before ever getting a chance to speak with someone. I have had no replies to multiple emails as well. Does this company even exist?! Are ghosts handling my mortgage?! Please help!

A horrible bank with poor practices & full of unprofessionalism. I would not recommend it, canceling all my business with this institution if you can called that. They will screw you in any way they can!!! Be alert! My card was over limit one day for just $11 and it cost me a lot on my FICO score, after working so hard to keep it up and maintaining, I immediately made a payment even when the bill was not even sent nor where time to make payments since I always, make my payments even twice in the same month, this people are horrible. I guess they didn’t like my name and I feel that they are discriminating because no other bank would such thing like that. I have spoken to the dispute center and they told me that in order to report something it has to be more than 30 days but yet they reported my over the limit $11 for just one day, they don’t care for their customers. Run away from this people.

I have banked with Fifth Third Bank for years. I truly believed Fifth Third Bank was great on keeping their customers safe and satisfied. I was wrong! I had my own personal checking account. In June, 2018 my boyfriend called his son, who is a manager at Fifth Third Bank and asked him to change my mailing address on my account and he had it done. I was not aware of the change until after the fact. A few months later, my chip wasn’t working on my debit card. I personally didn’t care, I just swiped it but my boyfriend at the time did care. He made another phone call to his son and asked him to cancel out my debit card and issue a new one to the address he had changed and of course his son done what Daddy asked.

I set up an auto loan payment with Fifth Third Bank. Subsequently, I tried to set up an auto-pay in early 2018. After multiple missed payments with no email, mail, or call in regards to my account, my car eventually got repossessed. It turns out that there is no record of an auto-payment which doesn't surprise me due to their archaic method of requiring you to do it by paper rather than by a process of clicking through like most banks nowadays. I had got on and paid double the amount of the payment once as well, due to a late payment (in an attempt to pay both the late payment and the upcoming month).

Called to cancel our cards due to a phishing scam that compromised the card. The first person permanently closed the account. Then realized he could not issue new cards so placed us on hold for 30 mins. The second lady could not help at all because we needed to open a new account, not get a new card. In the middle of talking with her I asked what else we could do and she said "open a card with another company." So I hung up and did that, best, worst advice ever, extremely unhelpful and rude.

We bought a car from a dealership in Dec of 2016. Our payments started in March of 2017. We have had problems every month stating that payments have not been received but yet the money has come out of our account. On Jan 2 of 2019 they repossessed my vehicle stating I was 6 months behind. I have proof from my bank that the payments have been made and they refuse to see them. They want us to pay $25,000 which is the balance of the loan to get out car back. They never sent us a letter saying that they were going to repossess the vehicle. They say they sent one and that it was signed for but they mysteriously cannot produce where the letter was signed for. These people took almost $17,000 of our money and then stole our car. This bank should be put under.

I've been a loyal Fifth Third Bank customer for over 10 years. I've had savings, credit card, HSA, and checking accounts during this time. Yesterday, my paycheck was deposited and the first $100 cleared, as it normally would. I went about my business, put gas in my car, got some groceries, etc. I woke this morning to find a negative balance. I called the home office and was informed that Fifth Third has decided to hold my ENTIRE paycheck for over 10 days. The reason they cited was overdraft history, and I haven't had an overdraft in months. My previous overdraft incurred a fee that Fifth Third agreed to reverse, due to a double charge from my car payment billing system (an error on the lender's end, not Fifth Third's).

Never in my life have had such a hard time getting customer service. Our home loan was sold to FTB and has been a nightmare ever since. We had an insurance claim check which they lost then said they never received it even though they had sent out several letters stating they needed more information before they could endorse the check. Contacting their loss claims dept. is virtually impossible and getting back a response from their voice mail is non-existent. When I did get through after almost an hour of being on hold I was told the check was lost then I was then told by Theresa to go ahead and blast them on social media if I felt I need to. So I guess that's where I'm going to have to go next as soon I have filed my complaint with the Federal Banking Commission.

My card number was stolen so I placed a stop on my card and they issued a new one. When they issued a new one they did not deduct all of the payments that I had made to the account. I asked that they add all of the purchases and deduct all of the payments that had been made to the account since I opened the account and they would see that I only owe them 80 cents. Keep in mind that I only had the card for 3 or 4 months and only placed certain purchases on the card. They, continually, screw up. Now, I've asked that my rewards be used to pay them to finish paying the account even though I don't owe them and for 2 weeks they have not deducted the amount. I will no longer use their card. They are a joke!

I have been on hold and transferred from one department to another for collectively 1/4 of my life with this bank. No one knows anything. I even had to insert my social security number not once but twice into their system and the agent still asked for my social! Ridiculous! Well it makes more sense when I also found out they service mortgages in the Philippines!!!

I have been a customer of Fifth Third Bank for a few years now, I have a car loan with them. Every time I have a question, or I need help, or a change in my account, or I don't understand a policy, I get someone on the phone who is condescending, and has with an unpleasant tone and attitude with me. I asked a colleague of mine who also has an account there if he had the same experience and he said he did. I'm going to refinance in order to not do business with this bank anymore. I am a customer of other banks, and though there may be things one doesn't like about them, I have never been treated this way by these institutions.

I refinanced my house, and the new lender paid off 3 accounts - my principal mortgage, my equity line of credit at Fifth Third and a Capital One Credit Card. The principal received the money the next day and immediately paid the balance off. The account was closed. The credit card was paid by check to me that I had to mail to them. The last was the equity line at Fifth Third. They held the money for 3 days, presumably to gain a little extra interest. Then, I discovered that they had been overpaid by under $25. It was a weekend, so I had to wait 3 more days to call them to transfer the $25 to my checking, since I wasn't allowed to transfer it myself. They said they would do it, but that it would take up to 5 business days. To transfer under $25 from one of my accounts to another. More interest-grabbing I suspect. Can't wait to close all of my account with them!!!!

This is the worst bank to have a credit card with!!! They will charge extra for EVERYTHING and take a regular payment transaction via PayPal or other payments system as a CASH ADVANCE and will charge you cash advance interest and add a fee!!! Ridiculous. Customer service is awful! Rude, not helpful at all, raising voice and arguing rudely! Stay away from this bank. Do NOT open credit card with them.

This is now the 2nd time in 2 months that the online synchronizing with QB is down. Last time it was 3 weeks down and now 3 day so far. When I manage to finally get to the department 11 min via your VM system. I was told, "Yes we know about the problem and no we do not let clients know that we have problems and that we do not know if and when it will be fixed." Really? Is it that hard to send an email out letting your clients know that once more your IT dep has shut the clients down?

My daughter financed her new vehicle with this bank and it's been trouble since day one. To start, they kept "reversing" her payment and then charged her a late fee. I then stepped in and after an incredibly painful ordeal (since they have no real method of having someone else pay on an account not in their name. How could you not want someone's money???) of getting authorized to send an e-check (e-check??? This is the only bank I know that won't take a Credit/Debit payment, and the authorization takes days.) and even my payment was reversed after several days - and it shouldn't have been.

For 2nd time in less than 2 months, Fifth Third Bank's fraud department has frozen my accounts for what they deem "suspicious" activity. I wasn't even notified that accounts were frozen so that I could dispute the issue!!! I was attempting to use my debit card to pay for over $200 in groceries when I found out that I couldn't access my accounts. (I have $8,000.00+ in my accounts.) I called the bank only to find out that the fraud dept. works "banker's hours" and that I would have to call back the following day.

This bank is not customer oriented at all. With the H.S.A account, you are charged to open the account, monthly fees while the account is opened, and then charged a fee to CLOSE the account - $25.00. Absolutely ridiculous. I am just amazed with all the other banks that give these options with far better terms for any bank account. Will be leaving this bank shortly. Just appalled.

Over the weekend I had $32 on the account I swiped a few times and end up with a balanced of $16.90. I'm an Uber driver and see my checking account was really low and decided to cash out $240.16 through instant pay. Minutes after the instant pay went through I decided to check the balance on my checking account and I was not surprised to see instead of having a balance of $257.06 (16.90 + 240.16), it was 237.04. One hour later I checked my account again and notices a new balanced of $232.14.

We have had a 15- year old mortgage there, a mortgage nearly as old as the banker who thought my ID must have looked fake enough to warrant her quizzing me on my husband's phone number etc. After several months earlier this year, they finally got my Indiana PO Box address correct. They cannot get it yet for my husband even though we have the same address!! So we get some bank statements and some credit card statements. I have to remember to go in and ask for credit card statements. Turnover is high at Dupont/Coldwater branch in Ft. Wayne, the new girl does not know me/him and tells me he has to come in to pick up the statement himself. He stays at our Ohio house during the week.

I don't know what has happened to Fifth Third Bank, but their customer service is terrible. They closed one branch in Lincolnton, leaving only one. The lines to the teller windows are backed up and there is usually only one teller trying to handle 3 lanes of traffic. When I called today I got put on hold for 20 minutes twice before I hung up; third time no one answered and I got transferred to an account center, which informed me the wait time was between 18 and 23 minutes. That is ridiculous. I have banked with this company for 20 years, when it was Lincoln Bank but I am ready to move to a bank where I can reach someone if I have a question.

Fifth Third has been playing games and switching me all over the place to different depts and I had my home mortgage sold to them without my knowledge and I pay all my prop taxes and insurance directly to policy and county taxes - they’ve tried to put a FORCED ESCROW on an act that has a ZERO escrow balance and I pre-paid taxes and they put my house payment in unapplied funds for weeks and call them at least 2-3 x week and diff “managers” promise to get it fixed then run around every month and I am on disability and they are trying to force me and daughter out of home by increasing home payment by over $400 MONTH when I DONT HAVE ESCROW!!! I’ve paid multiple fees and charges and promises to fix my account go around in circles and I was hospitalized from the stress of them playing the games with my money and home!!

I pay into a mortgage escrow acct for 5/3rd to pay my mortgage insurance. 5/3 changed the billing address for insurance bills to be submitted without advising all the insurance companies. I happened to call my insurance company purely by chance the day before they were going to cancel my homeowner's policy to find out the payment was never made. I had to pay $220 to keep my policy active and after numerous calls and being on hold for extended periods of time, having advised my insurance company of 5/3rd's new billing address and having emailed the insurance bill with the new rate, 5/3rd then makes a payment that is short $86 in the amount of the previous year's policy.

Want to report my recent experience with them. I was charged Late and Interest fee. On all my payment being made, it clearly says it is Autopay. When I call them they said it is NOT on Autopay. They transferred me 4 times and the last time they just hung up without solving my issue. Horrible people, horrible bank. Never ever will bank with them.

Experiencing a lot of accidental double withdrawals on any form of electronic payment with them. They are less than helpful and often come up with excuses as to why they won’t refund my money. I’ve decided that from now on, I will send them checks, only. I’m not liking being down to only a few dozen dollars in my checking, thanks.

Avoid using Fifth Third Bank credit cards! I paid off a small balance in June. After that, a small finance charge of $1.16 was applied to my account. I never received any statements online or mail. I also never received a call that I had a payment due. They reported my credit to all three credit bureaus over $1.16! I called customer service and this "manager" was extremely arrogant and rude. She said that I definitely DID receive a statement (as if she has access to my email). I asked to speak to her supervisor and she refused to transfer me, and stated she was the highest person I can deal with. Also, their online banking does not offer an option for auto pay. I never had a bank that did not offer that option. I repeat. Do NOT use this company. This is the way they will treat you!

I have recently moved over to Fifth Third. This past week I had manually deposit my paycheck, since direct deposit was not finalized. When I went into the branch the teller told me that only the first $100 would available right away and the remaining funds would be available the next day. The following day I went to try to withdraw some funds from the account. I was told there are insufficient funds. When I called customer service they told me a 14 day hold was put on my paycheck. Without giving me any particular reason why. I’m wondering if anyone else experienced a similar situation with Fifth Third? If so what needed to be done to get it resolved?

I'm not sure why this bank takes 3 or more days to transfer funds to an outside bank. I'm no longer interested in this bank after 3 years. If I had a recurring bill or simply wanted to send my child funds in college there would be a terrible delay.

Without going into lengthy detail about my business account, personal account and mortgage experience, these are the need to knows: 1). The main branch telephone is mostly answered by a remote calling center, if at all. 2). The local branch rarely answers the telephone and does not respond to left messages. Email communications are only sometimes answered. 3). Important communication between the branches and main office are done by e-chat and not by telephone. Therefore, visits to the local branch are mostly ineffective when it comes to problem solving. 4). There are plenty of hidden fees and costs.

By May 2017, the Fifth Third Bank bought my mortgage from a different institution. In the middle of the month of June, 2017, I called the bank to see how I could send my monthly payment for two months ahead. They gave me the instructions to follow and I sent two separate checks. The bank gave me credit for just one of the payments, not the for the second payment. I spent more than 15 hours on the phone and at one of the local branch trying to find out what happen to my second mortgage payment.

I have been with Fifth Third (5/3) Bank for 4.5 years and have a very negative experience since day 1. (I wrote this review while I was on hold, trying to reach customer service). They make expensive mistakes ($1,200) - We got our mortgage from Fifth Third Bank when we bought our house. In our negotiation, the sellers were to cover $5,000 of closing costs. Just before loan closure, I got a call from the senior mortgage officer telling me that he wasn't sure that the $5,000 would be enough and he thought I should agree to increase my interest rate to cover the difference. If that was done, the difference would be less than $5,000 dollars. He assured me that I would be given the difference (I specifically asked). However, the remaining $1,200 dollars was refunded to the sellers.

I paid for Homeowner's Insurance to American Family Insurance and to 2 different companies in 2016 that 53 Bank placed on my mortgage account. I paid the companies that were added to my mortgage account in 2016 a total of $832. I reported this incident in 2017 to 53 Bank when I notice the 2 companies on my statement and I was told that I would have to wait until 2018 to get the $832 back to me when the escrow is recalculated. Now when I call, 53 Bank refuses to give the $832 back to me. I have gave numerous of documents that 53 Bank requested from me. I need help with this situation. No matter how many documents I submit to 53 Bank they keep saying they need more documents. It is not acceptable to charge someone extra for a whole year and then refuses to give them the money back.

I am kicking myself for not trusting the reviews I read before opening an account with this bank. I opened my account 9/8/18 and on 10/23/19 my account has been hacked and put into the negative. I immediately called customer service and sat on hold for about 10-15 waiting for someone to answer. Mind you it was 6:30am. What nonsense could possibly going on that early in the morning where I had to sit on hold. So after waiting a rep answers and I explain the situation. He then says, “Oh let me transfer you to disputes,” where I sat on hold again for another 10mins. Finally I get a rep and explain there are charges on my account that I didn’t do. She puts me on hold to review the account. She comes back and asks for account info to verify my identity.

To begin, I have been with 5/3 for almost an entire year. I should have ran as soon as I opened my account. When I opened my account early 2018, I was told that I would be receiving a debit card in the mail so they gave me a temporary card until my actual debit card arrived at my home (2 months later). The first temporary card I received was hacked into within the first two weeks of having it. Contacted the fraud department and they had to cancel that card, which still had money on it that they didn't transfer back to my actual checking account so that money is still sitting there and I have no way to retrieve it. Anyways, after the first fraud happened it took 12 business days for the money to be refunded to my account.

I opened a checking account with them as an addition to my Suntrust to use as personal expenses. After not really using like I thought and getting charged an $11.00 bank fee every month, I asked them to close it. I was sent a form in Aug which I filled out and sent back. I’m still getting letters for an $11.00 overdraft checking fee! Im on at my wit's end. The account hasn’t been used in months. This bank isn’t getting a dime!

Contact your state attorney general to complain about Fifth Third charging undisclosed fees for web-initiated bank transfers, which violates the Truth In Savings Act. Truly, they are outrageously greedy in just helping themselves to your hard-earned money for services that are FREE at other reputable financial institutions. While most banks charge nothing for transferring money via ACH, Fifth Third charges $3 without any notice or warning, and it's still just standard slow 3 day ACH, not the faster variety.

FIFTH THIRD OVERDRAFT FEES. This review pertains to my opinion that Fifth Third’s practices systematic generation of overdraft fees (to my checking account). Overdraft fees that are already excessively high. To begin… I have had two checking accounts with 5/3 since 2013. I now have one… (at least for another few days). My complaint? I believe 5/3 systematically structures credits/withdrawals into my checking account to allow overdrafts to occur. Here’s what they do. Let’s say that I have $0 in my account on one particular day, and that same day, I schedule a $50 cash transfer into my account (from a large financial institution). This $50 will be needed to cover two scheduled payments from checking account. One payment is for $40 and will take place two days later. And one payment is for $10 and will take place three days later.

Their security/fraud department is ridiculous. My account has been hacked three times in two years, with the most recent twice within a month. My money is disappearing! I asked if they had a breach and they would not tell me, but that they are overwhelmed with calls and cannot keep up. Meanwhile, my account gets frozen and they say they will send a new debit card in 7-10 days. What??? I cannot wait that long to be able to function.

I have been banking Fifth Third for a year. Never would have thought that they wouldn't support me as a real customer. I was charged for a sleazy motel stay that I never even spent 1 night in. I was charged for two... refunded the money by the bank (the one the nasty motel said they would put back on my card, but I never received because as they say my bank messed it up) only to get it taken out at rent time because they don't dispute with merchants. I have sent them countless emails and have received no response. A hundred dollars!!! This ruined my weekend and gave me extreme anxiety! I deposit over 500 dollars into this bank a week at the least to have to close it suddenly because they don't stand behind their customer. Utterly disgusted at this moment. Fiancee will be closing hers as soon as possible!

I am normally the kind of person that will only ever leave reviews if it's good, based on a positive experience I've had with the company. It is rare for me to ever take the time out of my day to say anything bad about a company, however that being said 53rd Bank has gone above and beyond my limit for terrible and I must get the word out for others to know what I've endured so that at ALL COSTS you avoid this bank.

Company representative contacted me and confirmed that the information I was provided was a phishing attempt and my account was closed due to inactivity.

The bank required us to start a checking account to save an extra .25 points on our mortgage. The account they started charged us $20/month which we were never told about. They also opened us a credit card after I said I don’t need one. We only used the checking account to pay our mortgage and transferred money from other banks to cover the amount. However, between the $20/month charges and increase in property taxes we started receiving overdrafts and Fifth Third would not work with us to refund all the charges. Worst bank I’ve ever dealt with when it comes to customer service.

Scammers under the disguise of a bank. They do not allow you to set up AutoPay if payment is coming from another bank. I set up paperless billing and they do not email me statements or send me reminders. They charge late fee then send you a letter. I set up the reminders and still did not receive e-bills or reminders. They charge late fee again... unbelievable... finally paid it off and will not use it EVER again. 53 reason to stay AWAY!

They charge you a overdraft fee when the check you wrote weeks ago crosses in transit in the middle of the night with your paycheck. I called parties that received the checks I sent and they told me that the check was deposited within days of receipt (over a week before this). They refuse to take the overdraft fees off and the center will not only be rude to you but will also refuse to allow you to talk to a supervisor. Bottom line... They set it up so that the check goes in at 11:59 and then the payroll checks process after midnight, thus leaving you in negative limbo so they can fee you to death.

On Friday, April 20 my husband put $200 in the ATM to cover our car insurance payment. (Monroe, NC Branch) We found out, when we received a letter from Geico, that the payment was declined & the money never posted to the account! My husband has contacted the bank multiple times and was told by the same lady that he would be getting a return phone call as soon as she spoke with the company that services the ATM... It has been more than 5 MONTHS! NO PHONE CALL! NO REFUND! They DO NOT care! We lost $200 AND, we still had to pay that payment, AGAIN, out of our own pocket! UNACCEPTABLE Customer Service! The Online Banking has NEVER worked, NOT ONCE! Automated system can never authenticate the account when you call so you can't check your balance and it blocks your card when you enter the correct information! Very Inconvenient!

I paid my rent thru 5/3rd online payment system. The evening of the 5th, our landlord said he never got my payment. I called 5/3rd customer service at 7 AM the next morning. They pulled up the payment they sent just days before and put a stop payment on it. Charging me $33.00 fee. Called Landlord and processed an instant payment thru PayPal. Then this morning, the payment showed it was processed on the 5/3rd website. Now, the check was processed (even though I stopped payment on it) as well as the PayPal payment. Customer Service put a stop payment on the wrong check number. WOW... I live check to check and a double rent check does not fit into our budget. No wonder why their customer service recently received a very low score. After over 30 years with Fifth Third, I think it's time to find another bank that pays a little closer attention to details.

Canton Michigan branch manager has been very disrespectful to my husband, talked down to him like he was trash not willing to help fix an issue with a check that was deposited into the atm, cleared then taken back out a day later. There are many other bad reviews on her, seems she needs to be reviewed. I get a complaint at my job I get wrote up. She's giving the company a terrible name! The atm has also not giving me a 300$ withdraw. After contacting customer service, being called a liar, over 2 months of fighting I finally got my money! I can't trust my money with this company any longer, I'm not wealthy enough to keep having them take it all the time!!!

Our mortgage was held by different banks over the years but has been recently sold to the Fifth Third Bank. It's the WORST!!! With other banks, I would be able to set up an automatic electronic payment of my monthly mortgage amount from my bank account. Not with this one - they only allow electronic payments if you open a checking account with them. Who does this? So every month, I have to send an envelope with a check, and sometimes, the person opening these envelopes does not get to open mine on time, and I get assessed a late fee (and I always send my payment at least 5 days before the due date!). I think it's a scam that allows them to make extra money by claiming that the payment was late.

Fifth Third Bank does not honor contract dates. This bank should maybe process cheese because they do not know how to properly process a mortgage application. They caused me to miss my closing date because the processor called off sick for 3 days!!! This bank is clueless.

Fifth Third is unwilling to work with their customers when it comes to overdraft fees, even after you notice a negative balance and rectified it immediately. Fifth Third refused to remove this fee. Don't bank with 53!

OK, so here was my first encounter with Fifth Third Bank; I purchase a vehicle from my mechanic (great guy, honest, stand up fellow). Anyways, this vehicle has a title issued years ago with a lien on it, no big deal, call the bank it's drawn on and ask for a release (did it for another vehicle we had sold this summer ourselves, with another more reputable institution). Here is where the circus begins, I am transferred not once, but twice, after being left on hold for an ungodly amount of time (I remain kind and patient with the representatives however, they're only human). I am transferred a third time to an outside 3rd party. Odd, I think, why would this be? They can't help me out? Why? It is a simple and easy request.