Fifth Third Bank Reviews

In the last few year with Covid I have had the worst customer service. This bank seems they constantly want to charge me a fee for something. Their customer service sounds depressed and just restates their policies. They are always right.

I made a online purchase for $217. The money was taken out of my account. I canceled the order the next day. I never received a refund. Fifth third erased my purchase history activity. They told me that I didn’t make a purchase for that amount. The merchant said they sent the money back but I never received it. Fifth third stole my money. Also made a online purchase for $250.. The money was taken out of my account that same day, then 4 days later that same amount for that purchase was taken. I was charged twice. Fifth third said the first initial purchase for $250 never came out. When I have proof that it did. They also erased my transaction history and changed my whole history. I have proof because I always take pictures of my history after I make a transaction. They are stealing people money. Beware.

I'm disappointed in Fifth Third Bank's customer support. If it wasn't too much hassle, I would have changed my bank. They are not as courteous as a banking rep should be, don't listen very well to your point of view even when there's no money in dispute. I had requested the rep if she could open a tech support ticket for me as I was having difficulty in entering a non-Fifth Third bank name/account in order to transfer some funds. Her emphatic answer was a 'No'. It was surprising as a different rep of the bank's chat conversation had suggested that I open a tech support ticket to resolve the same issue. In short, her demeanor to my request was awful. I won't recommend this bank to new customers.

I don’t usually write reviews. However when a bank can’t find a deposit of about $1700 that went into my account we have a problem. When I contacted them with this issue they basically said there was nothing they could do. I provided them with batch numbers from the company, and they couldn’t seem to find it. They did not even offer to look into the situation at all. I can’t trust a bank that doesn’t care about my money.

I am RIPPED OFF by 53rd Fifth Third Bank! I suggest you guys all run and shiznit this company!! MY extra downpayment didn't go towards the principal on the auto loan. INSTEAD they PUT INTEREST RATES FIRST and themselves BEFORE you! They also charge minorities extremely high interest rates! RACISTS & DISCRIMINATION! Google lawsuits on 53rd FIFTH Third Bank and you will see! They make their phone calls all garbage so you have higher chance to drop off of call then to complain to them! States & federal needs to STOP their SELFISH greed for the 1%!

My car was in an accident and the insurance company paid them in November but they accepted the check from the insurance company in January.. I called the bank and a manager there told me not to worry. I'll get all the money back since November but I looked the next week they accepted the check and I still had to pay them extra out of my pocket because of interest that was racked up.. THEY ARE THIEVES.. DO NOT TRUST THEM.

I did my banking at Fifth Third for many years but in the last few years their service has grown unbearably awful. Just a few of the things they did to me and my accounts:

I paid off my auto loan in November for the full amount as shown on their website prior to the due date. I find out at the end of January I still owe $82.28. I ask why and all they say is I didn't pay off the full amount. I'm not going to argue but I told them I paid the amount shown in the balance on their website. I'm about to pay the $82.28 shown as the current balance and they say the payoff is $83.16. I tell them their business practices are deceptive and they are taking advantage of people. No response. I will advise the Auto dealer who recommended this bank of their deceptive practices to get more money from customers and never use or recommend this bank in the future.

Horrible service and banking. Kendra at the Waterville branch should be fired. She could do nothing for my locked accounts and could not provide me any escalation contacts. She talked over me and was very rude. Kandra has no idea what customer service is and must be removed or re-trained to continue to operate in a positive manner for Fifth Third. I called the Bowling Green Branch and was treated as a valued customer and assisted by the Manager there even though I have never done business at this branch. Kendra / Waterville branch - FIRE.

As of October 2020, Fifth Third Bank he's holding me responsible for $2,763 fraudulently charge to my MasterCard with them. My fight with them is still ongoing. I have had an account with them for over 20 years and they know my banking habits. I don't understand why they will not help me but I am not letting this go.

At first, I didn't get it. During the Covid lockdown I somehow managed to lose my driver's license. Earliest appointment I could get at SOS was Feb 10, 2021. I made this appointment sometime in August 2020. I had no ID and still needed to cash my check from work. I deposited my check through the mobile app. Immediately 100 dollars became available. The next morning my account was in the negative for the entire deposit amount. After speaking with customer service I was lied to multiple times about why my check was placed on a reg cc hold. I was told by bank managers that it would eventually stop. 10 checks later it hasn't stopped. Every week a 9 day hold.

As long as you pay your mortgage each month without a hiccup, no problems. Should your property be deemed to be in a flood zone, hold on to your seat because this company will take you on a wild ride. For starters, they will not place pdfs of the important letters they send you in your Fifth Third online inbox, even if you are paperless. They won't send documents to your email address either. They "mail" documents even though I never received them. I did however, receive their mailed flood insurance bill of $2628/year. While I desperately tried to get my own flood insurance (~$600/year) effectively immediately, they refused to email their documents allowing the insurance to be "effective immediately". Fifth Third stated they would mail the documents in 3 days... They refused to fax or email the document to my insurance company too. Looks like Fifth Third is trying to make an easy extra 2K off of us so be forewarned.

Worst bank I have ever dealt with. First of all their customer service is worse, Second they overcharge a lot for ever closing the accounts. I wanted to transfer my HSA and they are charging $25 for closing account, this is crazy.

I applied to refinance my current mortgage with Fifth Third Bank in April. I submitted all required paperwork and was given a close date of August. They cancelled the date, never rescheduled and I couldn’t get anyone to respond. I elevated to a VP level, was asked to resubmit more paperwork bc what they had was so old it was no longer valid. 8 months of back and forth chasing them to get it done. They were completely incapable of providing the service so I cancelled after 8 months of frustration. They refuse to refund my application fee of $395 and I can’t get anyone to return calls. To add insult to injury, I would have been saving thousands in monthly interest but lost out due to their incompetence and lack of any sense of urgency or customer service. This is the worst business experience I have ever had anywhere. If you need banking services, run from Fifth Third Bank.

I am a current customer (15 years) with 5/3 and have excellent credit and 6 figures equity in my property. The refi process was easy until they take your application fee, then it went downhill from there. I responded promptly to all request for documentation, but the response time was very slow. When I inquired on the status after 4 months, I was told I was in an underwriting queue and they were 3 months behind. Two months later, they send me my closing disclosure with a closing date, followed up with a phone call that they were denying my application because UW had a question about the title. They couldn't give me a specific reason why, and refused all contact from my title company to rectify or get more clarification on the decision.

Throughout this pandemic and being unemployed I have had no choice but to continue banking with them. They have tacked on hundreds in fees and have literally sucked blood from me though I am a stone. Now I deposit the unemployment check I have been waiting for for months and all of a sudden there they put a hold on my account for thousands of dollars. You bet they are still going to charge any overdraft they want while the good is on too. I can not wait to jump off of this bank. I have never been more disgusted with how an institution has treated its customers in my life.

Absolutely terrible every thing! Scammers! My nightmare started from Day 1 when they purchased my mortgage from previous company. For unknown reason, they couldn't find my insurance coverage for my condo. Their Insurance Department started bombing me with frightening demanding letters to provide this Certificate. I sent to them right the way. Called them to confirm, no, they did not received. I e-mailed them, mail to them and faxed to them every 2 weeks started in May 2020. No, they did not received. When I called and asked them to provide a physical address that I can sent them my docs with Certified delivery, they refused. And now, I received a bill of $1300 for the Insurance they decided to purchase on my behalf and now, I Have to hire a lawyer to deal with scammers.

Fifth Third Bank is the worst bank that I have ever dealt with. I been a customer for about 4 years. The first account I had over a year and I had 4500 stolen from my account fraud never called me. I had to call myself after that. I didn’t trust nobody when a person feels unsafe about other people stealing. You have a right to make and close accounts after fraud told me I could. They wanna close down my account because I’ve been through 12-15 accounts in 4 years. All I’m saying is after all this I don’t trust this bank at all. Now they should that they don’t care. I understand rules but this is wrong. A good bank would understand and work with you but a bank who doesn’t call you when somebody steals 4500 out of your bank account no call no text and have to go through bank accounts it’s the worst I’ve ever seen.

I have had Fifth Third card for over 3 years. Used and paid it perfectly as agreed without exception. This bank will send you notification..."We're writing to let you know that your Fifth Third Online account has been temporarily suspended due to recent access to your account from an unknown IP address". When you call them they tell you there is a security investigation into your account and can answer any questions. They tell you to call back and after several weeks of the card not working, access being denied and not questions answered.... Then they tell you the account has not had a balance for the more than 6 months and has been closed and that they do not need to or are required to notify customer of the eminent closure of their account... :O If I want I can apply again.

I paid off the auto loan on 9/16 and was told they would mail the title in 10days. After 45 days the title still had not been mailed and the bank said it had mailed and then later that they lost it. They then told me I would have to file for a lost title and pay for that myself. I did just that and the local DMV said I should have a replacement within 4 weeks. Today I called the DMV to check on the title because I have not received it. 53 had contacted the DMV and requested to have the title sent to them because they still had an open lien although I paid the loan in full and had proof of payoff on 9/16. Per DMV they mailed the title to 53 Bank on 10/29 and 53 bank did not notify me they requested it sent to them or that they received it. I spoke with them around 8 times throughout this process and typically got conflicting information depending on who I spoke with.

Any people moving from West Coast such as Utah, Arizona and California should think 1000 times before opening a new account because as a hard-working people I was unemployed due to covid and my unemployment direct deposit hits my account and they froze it with a false assumption of fraud 'the unemployment check was on my name', and they said they need proof of my record of employment history in arizona, they want public record: so people be aware that they can hold you hostage, bank somewhere else, never open any free checking with them plus don't deposit huge savings on their account because they can hold your money and file false report to ChexSystems.

I am the seller of a home in Martinez, GA where Fifth Third is the lending company. The house was supposed to close on October 15, 2020. They sent out the appraiser two days prior to closing, and since the appraiser found issues with the house, we had to push closing in order to get the repairs completed. The appraiser should have completed the work well more than two days prior to closing to allow me as the seller to get the necessary repairs completed. Since, the closing has been delayed two other times, and is in the process of being extended yet again. Fifth Third has no explanation for why the closing paperwork has not been completed yet, other than "it will be done today".

My credit card was closed by the bank (without any notification or warning) and they would not re-open the account. I've had this account for 12 years, never missed a payment, and have excellent credit. It was closed apparently for no activity for 6 months (after I paid it off). I found out it was closed via Credit Karma. (It had been more than 30 days since it was closed, but less than 60 days, and still 5th 3rd would not re-open my account; I even went into the branch and talked to a manager. Apparently they would have re-opened if it was within 30 days, but how was I to know?? No notice! And just a little outside that 30-day window).

I have been with 5 3 for several years now. I never had a problem with my checking account and either of my two credit cards with them. They are very helpful over the phone too. Unlike other banks they speak English which I can fully understand. I am thinking they are in the USA and not operating a call center in some other country. I get auto credit line increases on my Trio card which is now up to $14,000 credit line. I never paid a fee or had any adverse action taken by them. I think it's how you maintain your accounts. If you do that poorly then you will have fees. It is really up to the customer on how their experiences will be.

The customer service is non existent in 4 days 4 reps hung up on me after all giving me different information. They held my check funds for 3 weeks after I deposited it. And for over a week and a half after it cleared the issuers account, then charge me overdraft fees while my check is pending. The whole thing sounds like a scam to me. Do not bank with Fifth Third!

I bought a car and this bank (53rd) was the bank the car company went through. I did not nor will I ever get another loan from them. I bought the car about 4 months ago. I recently paid off the loan and paid what the online bank said my payoff was. Paying online through this bank, I decided to look at the account because I wanted to see zeros for what I owed. I was shocked to see I had a balance of 70.41.. Not understanding I paid that also. So I then called the bank and spoke to a loan officer who could not tell me why I owed that but I figured it was added interest. They keep adding interest until they get it. Whatever the lady was really rude and told me the call was being monitored and I wasn’t doing anything wrong except trying to figure out if I was going to owe more after that 70.41. She couldn’t tell me.

I've been a customer of Fifth Third for the past 34 months, never late or defaulting on a single payment and recently made a payment of 5,000 dollars in July (to reduce my overall balance owed to 3000, with a 6000 available credit balance). I was surprised to have received a letter in September 2020 informing me that my credit had been reduces from 9000 to 3000 even though I pay on time and never defaulted. As a result my credit was impacted due to an increase in utilization.

There have been many issues in my experience with the mortgage department. I will only say that frustration is the most polite term I would use. Why would you want to do business with a bank that is so frustrating. Just go elsewhere.

The overall protection is similar compared to Identity Guard and at a lower monthly cost. We get updates on email and our phone telling us when our personal data is found online as well changes to our credit score or if someone has accessed our credit through all 3 Credit Score Companies. Our quarterly credit score shows all 3 scores from Transunion, Experian and Equifax. I believe this company is something all prospective customers should look at.

This card is linked to a checking account. Simply call or go online to transfer any amount from checking to PPcard. Your account is secure and you have available funds to use safely. Have had this setup for 3 yrs with no problems or losses. Highly recommended setup.

Don't use them. I have been a customer for like 20 years and I am done today. When I first became a customer, it was due to a mortgage for my condo at the time. I had no issues with the service. I had issues with my local bank I was using, so I switched all my banking over to them. Eventually, I refinanced my condo elsewhere as they would not refinance the loan they already had. I retained them for checking and 2 credit cards. They had a promotion when I signed up for the checking account that allowed me to take money out of ATMS from other banks at no cost, they would cover the other bank's fees and not charge me. Well eventually that went away and they started charging me fees on top of the other banks fees, so it was the exact opposite.

I recently tried to do a home improvement already having a mortgage at 5/3 bank. They didn’t get back to me so I went through Rocket Mortgage and my 5/3 mortgage was paid off. After this happened they took my 5/3 credit card and decreased the limit from 13,300 down to 1200. Therefore harming my credit. They did the same thing to my husband last year before we got married. He paid off his mortgage and they cut his 5/3 card from 10,000 to a 2500 limit. They punish you for paying off your mortgage. It affects your credit! Unbelievable!!!!

This company is terrible. They will not notify you if your scheduled mortgage payments are about to end, and will not call to notify you either. If you want to sign up for auto pay you need to mail in a physical form, what year is this 1990? This feels like a shady business practice in an attempt to claim late fees. If you call in their support staff is rude and unapologetic. I would steer clear of this bank at all costs.

It’s very important to me to be able to pay my mortgage in split payments & extra payments to apply to just principal. I also like the fact that you can state you want the extra $ to be applied to principal.

Could not be happier to be refinancing and getting away from Fifth Third for my (small) auto loan. Cracked me over the head with a rate near 7% despite perfect credit, but had no choice since it was through my dealership. I never missed payments, and the one time I did (my due date passed while I was getting paperwork finalized with my new company, who managed to cut my rate in half) they continue to call nonstop despite me explaining exactly what's going on to a rep yesterday. These guys are swimming in bad reviews for a reason.

The website isn’t user friendly at all, if you need to make any changes to your auto payment account, you need to call the customer service to make the change and generally wait time on the phone is quite long.

On Saturday the 15th I left work early to get to the bank before they close at two, with the construction near by on randall rd I made it there at exactly 2:01 and apologized to the teller and asked if he could please deposit a check for me since it's only a minute past two and was told that they already closed up all the totals for the day, which I completely understood. I was told I could deposit the check through the app on my phone or the ATM so I tried both. Since I only have the basic checking account I was unable to make a deposit EITHER way for some reason.

08/17/2020 Lately I've been required to prove who I am to the tellers at the Fifth Third Mundelein branch. I provide my I.D. when requested. I request that the teller to put on gloves if they want to handle my I.D. Chuck ** the branch manager told me they don't have to and the teller didn't need to wear gloves. I've been banking there for 20 years. Why I need to be lied to and treated unprofessionally by the tellers (who all know me) is definitely the reflection of the branch manager. I would like the executive officers to review current videos of this branch.

Hi, Run as far away as possible from 53rd bank. They say they are doing banking 5th3rd better but it is 100% worst. I have applied for their credit card in October 2019 because of an ad they sent to my home address for balance transfer for 13months. I will list out the issues below latest to old:

Always friendly, always ready to answer my questions and take care of my needs. Love the service, the building. Online is easy to deal with - even for seniors, female, blond....They are located conveniently, so I can go to their ATM everywhere. But I must say I love to go to my local bank, knowing the staff, my representative, and feel comfortable in that good old building. Glad they kept it up nicely.

I have banked with Fifth Third for a few years now. My 20 yo son is a recent victim of a fraud scam. Someone reached out to him to “wrap his car” to advertise for them, then told him they would send a check for him to deposit. Since he is 20 and naive, he did not realize it wasn’t a legitimate company contacting him. Fifth Third flagged the fraudulent check and his account, told him there is a 10 day hold on the account and he may not access it, nor use his card. That, I understand. The local branch my son went into gave him a bunk number to contact the fraud department, which continued to go to voicemail and we both left numerous messages with no response. I am secondary on the account and I didn’t want them to take any funds out of my other two accounts to cover the fraudulent check.

Fifth Third Bank is great. Every branch is open and inviting. The staff are always very welcoming and friendly. I have a checking, savings and credit card through Fifth Third Bank, and have never had a problem with any account.

I had a horrible customer service experience with Fifth Third Bank yesterday. I called the CS line at 53rd Bank when I noticed a hotel hold had not been released off my card over. 6 days. After being missed transferred and getting missed information on why hold which usually had been released was not and 3 hours later I spoke with the most rudest supervisor Ray. Not only was he unprofessional, confrontational and demeaned me for calling. This has to be the culture of his department because he practically dared me to report him. I so concerned because this person has access to my funds so I'm in the process of closing my account and going to another bank. I'm also subpoenaing the call recording so I have for future complaint process.

Fifth Third Bank has been great when I have a problem or need special attention from a representative. They are topnotch 5+. They handled fraudulent purchases and stolen cards very well. They were quick and decisive and replaced or changed cards in a hurry. They are attentive to all problems and their representatives and tellers are great. However, on day to day transactions they always seem to be short on tellers making waits longer than necessary. Their credit card policies are great (including free ATM or reimbursement at ANY ATM).

My experience that I have had with 5/3 they are qualified folks. I opened an account with 5/3 and I was informed that I would have a temporary pin for my online and go make one up online and if I did not that I would have to have it reset. So of course I did not follow instructions and procrasnated (spelled wrong) and that was the problem so the banker reset my pin and there was a email sent out and I read it wrong and reported a bad comment but I really need to APOLOGIZE. Because 5/3 was keeping me in the loop. So I want to THANK the people at this bank for the security they gave me.

Avoid Fifth Third Bank like the Covid-19 virus. They have thousands of negative customer complaints on BBB and other sites. The Federal Consumer Financial Protection Bureau has filed a lawsuit against them for deceptive and illegal practices intended to churn up extra fees and charges. They just ripped off $15,000 from me from a mortgage principal payment I made by refusing to deduct it from the principal I owe and have so far refused to give it back or credit it claiming they are "investigating" my complaint.

Applied for loan on March 20 finally received confirmation. The week of July 10 we received confirmation that we were approved and had to wait another 7 days for federal guidelines we did and then I called and we set up closing for July 29 at 9:00 am in a local branch as per their guidelines. Also was required to open a bank account to get the rate promised. I did all of that only to get an email less than 48 hours telling me we do not meet their guidelines. I tried reaching out to the person who sent the email won't be back in office until July 29 day my closing was schedule. Try a few other numbers I have and after sitting on hold for 22 min reached someone who doesn't know when the guidelines changed but my info hasn't changed from when we were approved. The delay from March till now 4 months was on Fifth Third side. Just complete not the way a bank should do business.

I Have had mortgages and loans with FifthThird, along with several other accounts. Service has been great. Have never encountered a negative person. They are always ready to help with any questions or concerns.

We refinanced mortgage and were told our monthly mortgage payment would not go up..We received bill yesterday and it went up around $200..I do not recommended using them for mortgage..Also they charge way too many fees..As soon as we can refinance we will never use 5/3 again.

I have a car loan through this bank. I have NEVER had a late payment, yet they have charged me a $15 late payment fee EVERY MONTH! Their own website shows that I have made the payments on time. They have spoken to my husband several times about this and have not resolved the issue. Now we got a letter threatening to repossess the car if we don't make the "missing payments"! Unbelievable.

Before setting my mortgage with 53, I was aware of the terrible reviews they had online, but what they've done so far is beyond anything I imagined. If you decide to have a mortgage with 53, please make sure they'll make EVERY attempt to avoid mortgage pre-payment. It doesnt matter what they say, pre-payments are essentially impossible. Also impossible is to get someone to answer they call service or to return a call.

I just found out my credit card with 5/3 Bank was cancelled without notice, forfeiting all my cash reward points. Why? The simple reason I hadn't used it for a mere six months. I spoke to a customer service supervisor who said her name was Hope, who told me they had the right to cancel anyone's account at any time without notice. I told her I had been a loyal customer in good standing for several years but she would hear nothing of it. She refused to reinstate the account and refused send me a check for the cash rewards I am owed. I explained that part of the reason for the lack of use was due to COVID 19 but she couldn't care less. I asked to speak to her supervisor but she refused, stating I could only complain to the bank's president in writing and only by snail mail. She also refused to provide me with info on what government department to complain to.

I am absolutely furious with this whole company. I am especially furious with Ms. Elyse **, part of the PPP (Paycheck Protection) in Tampa Fl. I reached out to her a month ago and I have email records of all the conversations we had. She had me running in circles looking for information that I had the entire time yet and she never specified what I need! Not only did she hand me off to some new person who had no understanding of my situation, she conveniently did so right NEAR THE DEADLINE of this application. Then Mr. Michael ** in FL was rarely a help, I sent him everything and he never got back to me but at least he let me know that I needed the tax information that Ms. Elyse never asked for, information I had the entire time.

5/3 Bank is by far the worst bank I've dealt with for credit cards. From the time I opened my credit card account in 2015 until present (2020) I've had nothing but frustrating experiences. They've caused my 100% Payment history to drop due to their faulty online payment system and showed no remorse or tried to work with me upon disputing the late payment several times. This resulted in me using my credit card very sparingly because I wasn’t confident that 5/3 would provide a seamless online payment experience in the future.

My home mortgage loan was transferred a couple of years ago to Fifth Third Bank. I have dealt with many mortgage services banks in my lifetime but, Fifth Third is the worst. I have to remind them to pay the real estate taxes and insurance, automated payments have been duplicated, automated payments have disappeared. They send letters telling me I do not have homeowners insurance and on and on. Every issue takes quite a long time to resolve with a customer service rep. They do have some decent service reps but there are many that could perform in a skit on SNL. I am at the point now of going to another institution, 5/3 is really that bad. If you have a choice stay away from them.

Not only was my client's lender trying to commit mortgage fraud, he refused to communicate with anyone. By far my worst experience in my entire career as a broker. He repeatedly missed dates and refused communication risking my client's earnest money repeatedly.

Today I wanted to pay off my car. I do not use their online banking site and I tried to in order to pay it off but impossible as I only have a car loan so you can't create an online login. I called the 800 number in coupon book - finally after listening to everything but a human, I got a human. I told her I wanted to go over my last two payments as I had a credit for a canceled extended warranty and wanted to ensure it was there. It was. I received my payoff number for today, but she said I had to go into a lobby to pay or login to pay the car off. I told her I choose not to go into the bank to pay as I wanted to pay it off online due to virus. The bank lobby is not open anyway. Well, I told her, "I can't create an online account. Could you help me do so since it won't let me." She hung up on me! So I have no idea how to pay this car off but to go on my Wells account and pay more than I owe to ensure I pay enough and wait for a slight refund.

Fifth Third Bank is the worst banking institution that exists on the face of this earth. Their customer service is the worst, highly unprofessional and rude. It's like their management handpicked mentally challenged and retarded personal who cannot answer a simple question, don't even try asking them to do some minor banking. They got me so frustrated and mad with their stupidity that I had no choice than to decide to go ahead and close all my accounts with them and take my business somewhere else. Stay away!!!

Sent an insurance check and repair bill to the bank who lost it, twice. Called a lot: was referred to mortgage dept, message left with phone # not taking calls four times, and never got questions answered.

I wish I would have read these reviews in December 2019 then I would have ripped their "credit card offer" to shreds and threw it in the trash where it belonged. For those who may need extra cash right now and in the future there are other viable options to get financing that are consumer and credit friendly and not greedy or abusive.

I received my PPP loan and it was deposited through my new 5Th Third bank account which is a new business account. I started withdrawing money and paying bills and employees and they froze my account. I am a small business owner that has employees that have not been paid in weeks. I started paying them and they froze my account and no one has given me a reason why! I am sure that they can see this is a loan and who it was deposited by! The banker asked me where I got so much money. I told him it was a PPP loan. He continued to argue with me and refused to give me cashiers checks to pay my employees. I went to the branch where I opened my account to find out they had blocked my account. This is money to pay my employees and businesses expenses because of Covid19.

I've had Fifth Third bank for 6 years and now I'm so disappointed that I have to close all three of my accounts with them. I went to a branch here in Orlando and my card got stuck in their machine. All I did was insert the card and it did absolutely nothing. I wasn't even able to do a transaction. I let the tellers know, they checked the machine and said they couldn't find the card. Then they proceeded to ask me what kind of card it was and I when I told them it was not a 5/3 card, they said they could not give me back my card even if they did find it. What kind of nonsense is that? Then one of the tellers was laughing and saying that I would have to call customer service. I was livid.

I had an access 360 card provided by a 3rd party. Somebody tried to make a charge on my card. The card was closed near the end of February. I was told it would take 7- 10 business days to get a new card. After 2 weeks when I had not received the card I called again. They were sending me another card. I was also told by them AND 5th 3rd that the money would be transferred to my checking account. I also told 5th 3rd to close the savings & checking accounts. I was told this couldn't be done as long as all 3 accounts had money in them.

My mortgage was purchased by Fifth Third Bank 8 months ago. Nothing was seamless. They were unable to carry over auto payments, but did not inform me. They could not carry over insurance information. When you reach customer service, they claim to resolve the issue and then you receive yet another threatening letter because they did not. Buyer Beware! Will be refinancing in order to remove the huge hassle.

Every time I call I get an attitude from a rep after answering about 6 or 7 security questions after I have already put in my personal information on the automated phone system. Their technology along with the knowledge of the reps is below par. I had to explain about interest rates and the guy (Haung?) had no software on his computer to help even though he was a manager for loans. Terrible service. Closing all accounts!!

This bank is absolutely awful. Their technology is HORRIBLE. Service HORRIBLE. Phone system HORRIBLE. How are they in business? They need to shut down. Specifically, I waited on their incredibly slow phone system to say then offer they would call me back (after 10 minutes of already waiting). They finally called me back and the unhelpful person said that I needed a new PIN to do what I wanted to do and that she would transfer me. I then tried to get a new PIN and it put me in the same phone system HOLE. This is like my Fifth Third attempt to fix this issue.

Fifth Third is a disaster from the moment they take over your loan. We purchased a car from Norm Reeves Honda in Huntington Beach a little over a year ago and later found out that they sold our loan to Fifth Third. This company has been a nightmare from the beginning. They never sent us our pay stubs, let alone any information, so we knew where to send our payments to. I had to call Norm Reeves to get the payment info. for our first payment which was due in a few days. Then there were constant issues getting set up on their website. After that, they made it next to impossible to set up our monthly automatic payments. Just about any time you need to check your account on their website there are problems.

5/3 Mastercard refuses to help my 75yr old dad resolve a verified overcharge on his account. The merchant is Yellowstone National Park Hotel and they confirmed in writing this $488.00 charge was in error and we should seek reimbursement from 5/3 directly. I was told today by Derek a supervisor they have closed the account and cannot help. My dad's credit continues to suffer because he refuses to pay a bill that's not owed and the bank has not waived late fees or offered to assist. The service and our treatment was and is shameful.

5/3 bought my mortgage 1 yr ago. They were trouble from 'GO.' The escrow didn't pay insurance; then charged me for *their* insurance. Website fails. Hours on hold. So much work just to get the basics.

Was a customer for 40 years. Always was a promoter of bank. Have recently had a short period of time when my auto deposit apparently dropped below the bank's limit and was charged a fee for having not enough money in the bank, which was still over $1000. Fortunately for me this only lasted for 1 month, and I had a very large deposit to make. Speaking to customer service the fee would not be removed. That was final straw. Have moved all my funds including 2 auto deposits to another bank. It is obvious that 53 does not care about my business, even after being a solid customer for most all my life. I would no more recommend this bank. Very disappointed with the disrespect I felt. I assume they could care less about my feelings. They are so big they do not care about regular folks.

Their web site is a disaster, doesn't give flexibility in cancelling scheduled payments, has multitude of dead ends, asks for verification signature and you end up in a do loop! This is an account I am managing for my 95 year old father and if I could pull all the money out of it without upsetting him I would! I have several other accounts that I run at different banks and never have the issues I do with 5th 3rd! They are awful to deal with in person and awful to deal with on line! Inflexible, terrible interfaces and horrible customer service (when you can get them)!

I have been going to Fifth-Third Bank for my company for several years now. They are always helpful and very friendly. I enjoy the daily interaction with the tellers and they are very honest in telling me if any of my deposits are "off." We have built up a joint trust over the years. They know that if I end up with too much credit or cash, I will tell them. I trust that they do the same. That is not necessarily the norm in this day and age, so I have been very pleased with Fifth-Third Bank on Portage Road and also the branch on Westnedge.

I have been a Fifth Third customer for over 2 years, and havent had many issues over this time. However, during the last 6 months, my account has supposedly been going into the negative, even though I get no indication of this on my app. When I call to dispute the overdraft charge they give me, they give me a list of every transaction and what it amounts to. Everything adds up. This would be fine if this is what showed up on my end. They have no answer as to why I can't see that my account is over drafting, or why I'm able to make a purchase that would do so when I have it set up to not allow this. This leads me to believe that it is intentional so that they can continuously steal money from me each month. I will be closing my account as soon as possible and finding a new bank.

If I could give zero stars for 5/3 bank, I would. I opened a credit card account with them 7 months ago and I regretted it since then. Up until 6 months ago, I was going through a very bad financial situation. I had two late payments but then my financial situation got much better and I've been paying 3 times the minimum amount on the credit card payment. After 5 months of diligently trying to pay off the credit card (so that I can get rid of them), I received a mail from that stating they lowered my credit line. My credit score has increased 60, I repeat, 60 points in the past 5 months. I paid off $5,000 of my total debt and now nobody else but the Fifth Third Bank is pulling this on me. I'll hurry up and pay off all the balance I have on their card then close my account. DON'T DO ANY BUSINESS WITH THIS BANK EVER!

I had a loan with MB financial, 5/3 did a buyout. My Loan auto draft information did not transfer over, I missed 2 payments and they put it in repossession, called, got it sorted out, set up auto-draft - so I thought! Again, payment missed, had no idea. 5/3 called me and gave me 2 options, the full pay off or surrender the vehicle, they gave me a discounted pay off #, the next call to them it was reneged and back to the original price. Looks to me like they are just trying to liquidate the loans from MB financial and really hurting the people who had nothing to do with the buyout. Note: it was my lowest payment of any bill I have, customer service was a joke, I would have been better off dealing with a sleazy loan service!

I made a mistake when setting up online payments for a car loan. It was for less than the amount monthly amount. The bank never communicate with us to alert us of the mistake. Instead they hired a company that pick up the car AGR Cape Coral FL to come to a workplace and pick up the car. After thousands of call we found out what happened and immediately pay what it was due. And proceed with the ordeal to recuperate the vehicle.

Mother's Day weekend 2019 I lost everything in a house fire. Total loss, it is all gone!! My mortgage is with Fifth Third Bank. They have a loss draft department, all the way in Texas, I live In northern Indiana. My Insurance released funds for me to replace my house. That process alone to send them money is even a joke and super duper slow!! I am dealing with bad, slow contractors building the new house. I mean slow!! House was set beginning of November 2019 and I will remain homeless until maybe the end of June 2020... Now the contractors are pretty much doing nothing to get my house completed because the loss draft department will not release the remaining funds they are currently holding!!

I am starting to think 5/3 Bank is on its way out of business. They provided an incorrect 1098 Tax Form in January and their response to my inquiry did not include the corrected 1098 needed. It included only 1098 forms which didn't have issues and monthly statements from the loan for which they provided the incorrect 1098 form. How hard can it be to provide a 1098 with the correct property taxes paid? In addition to the 1098 form problems, 5/3 closed their branch in the town where I live and expect me to travel an additional 12 miles to bank with them. Also, their web site has been having issues for the last month or so. I tried logging in tonight to pay some bills and the site cannot be accessed (2/22/2020 @9:00 PM). I had similar issues trying to pay bills last month. If they can't get legal tax documents correct, they are closing branches and their website is erratically available will they be around much longer?

I would give them 0 stars if I could. I opened an account over 60 days ago expressly to make a balance transfer. I have done this many times in the past with other credit cards and the balance transfer is immediate. Two months later still no balance transfer by Fifth Third Bank. I have called several times. One person informed me that they lost the address for Chase so they couldn't make the transfer. I really think this is some sort of scam by Fifth Third Bank as I can't see how a bank can be so incompetent. There are so many other balance transfer credit cards. AVOID making a balance transfer using Fifth Third Bank. Terrible service.

Will not call me back. I called him 5 times in 5 days, the problem is they sent me a 1099r tax foam with me not withdrawal any money. I called the customer service. No help. They keep telling me to call the branch manager. I did that I'm waiting for him to call 5 days now. Branch manager name is Andrew **. Seminole FL,

We recently refinanced our loan with another lender and called these guys to find out about getting our money back that they hold in the escrow account. So apparently they don’t even start processing the paperwork for 14 days after the loan is closed. Why? Then it takes them another 10 days to send the closed letter out to us. Why? Then it takes another 10 days after the letter is mailed (who knows when they mail it) to send the check out which can take 7-20 days for delivery!!! This is absolutely insane! Over a month to get our money back from them, so they can earn interest on our money. Cheats!!

I came in to open a rep payee account for 2 individuals in which we are responsible for 24/7. I already have an account here for another individual, and it was difficult but nothing like this! Rachael ** who is a teller there should not be allowed to work for a bank. She set up the accounts 4 separate times, and each time it was wrong. A supervisor (who was really great) came in to assist Rachael who still doesn’t understand what she is doing. Her attitude was rude and she was short with me (who literally was just giving her every document she asked for) and kept repeating she’s confused.

I am taking time out of an extremely busy day because I am so incensed with my experience with this bank. From the process to approving a line of credit to the closing where the representative had very little to no training to the lack of training TO the general pronunciation of the English language. I will avoid contacting or doing anything with this bank if at all necessary. I just spent 13 minutes for someone to answer the phone not have the ability to answer my question and transfer me to another department where I held another 5 minutes before hanging up. It's a wonder that they havent gone out of business. This is a extremely poor run company. I am trying very hard not to use expletives during this review to be taken seriously but THIS IS THE WORST BANKING EXPERIENCE OF MY LIFE.

I would give this joke of a bank 0 stars if I could. Don't ever, ever use this bank for anything. Customer Service is basically nonexistent. I spoke to 5 people in a row to get help to just make my car payments and all of them were contradicting each other and were absolutely no help. The online banking website is a piece of garbage... It's impossible to make payments and everything breaks all the time and requires you to call Customer Service which just leads you into an endless loop of ** and frustration. I just want to give them my money but they're making it really hard to do that.

I'm being charged 8 dollars a month when I have a free account and I had a check over $200 put in there from my insurance company. Never seen the money because my account was in the negative even after I changed my debit card and now my account is closed.

5/3 bank debited $1500 out of my Chase Bank account instead of the $150 card payment that I have set on auto pay. After pulling an unapproved $1350 extra without my consent or knowledge they offered no help, apology, or solution after me being on the phone for close to 2 hours trying to get the charge refunded. Finally, the last representative hung up on me after speaking to 6 different representatives and 4 different departments. They actually went as far as trying to blame my bank for letting the transaction pull. Absolute lunacy. And completely illegal to withdraw an additional 1350 without my approval or knowledge. Absolutely terrible company. Thank GOD Chase bank is disputing this on my behalf and is refunding me from this terribly dishonest and crooked bank.

Why, in 2020, does it take nearly 20 days to get a vehicle title after paying off a loan? I mean come on...When I asked the customer service supervisor, Clarissa, she said that there is an internal department that can not be reached other than by internal people who make the decision as to when a lien release is processed...That internal department will not receive an email from anyone inside of that 10 day span...Not to mention, no one from the outside can call this secret department to see what the hell is going on with the processing of said lien release. I'm not even going to go into dealing with making loan payments etc., and the to death fees these guys have. WOW. Don't deal with this bank if you have a choice...Never again will I. Go bank with a local credit union or another big name bank. This company is a complete joke.

I will just say bad customer treatment by 53 Bank. Only thing with this experience I can sum up is 53 does not want to retain customers. In my case a simple enquiry on balance transfer of which no information is available for customer to view online nor Emailed or Mailed of the request made. When asked on the same to customer care executive, a simple question of verifying the dates of transfer. I had to face a rude behavior which was unbelievable. I regret doing any business with 53 bank in past and hereon. It is definitely 5/3 worse experience than other banks.

I am currently a 5/3rd customer & have been since 2013. I'm trying to refinance my home with 5/3rd but can't get a call back. I can't believe a company is willing to lose business & customers so easily. Unbelievable!!!

Where to begin? I'm 69 years old and have been banking for 60 years. I have never had a worse experience than having a mortgage with Fifth Third. Within a month after they bought our mortgage from the construction company, they sent a letter saying that if we didn’t provide proof of flood insurance within a month, they’d buy some for us and add it to the bill. We live on a hill 40 ft. above sea level well out of a flood zone!

Fifth Third Bank has a auto loan payoff protocol which requires loan payoff checks to be sent to a specific mailing address and to be accompanied by a "payoff letter" which must include the account number, the address the account is associated with, the balance as of the payoff date, a check for the payoff amount and contact information for the payee including a phone number and email address. The letter must be signed by the account holder.

I have been a loyal customer of 53rd bank for over 20 years. In August of last year I was notified by text alert that there was some "suspicious" activity on my card and 53rd was asking for me to confirm if it was me or not. I quickly responded, "NO, it was not me." They still allowed the thief to use my card and make a $400 purchase. The purchase appeared on my doorstep a week or so later. I was told by 53rd to open a fraud/claim. I contacted them many times over the course of 4 months and got NOTHING.

Ever since Fifth third took over MB financial, have nothing good to say. From battling bank card issues in the beginning till now with inconsistent card recognition, to constant account fees that I never had before on either accounts through 20 years of banking with Corus, then to MB. They claim free checking accounts, but not really free when they hit you with a monthly service charge for not playing their game on each account. Free would be like it use to be when it was BM financial.

I cannot log into the mobile app, went to an ATM and my card isn't recognized. I called Customer Service and as far as the reps know, my account is fine and everything is fine on their end. I disagree.

My brother bought a car in November and financed it through Fifth Third. He died a couple of weeks later and his estate is held up in Probate Court, meaning all of his accounts are frozen until Probate Court releases his assets. Fifth Third Bank is threatening to repossess the car due to non-payment of the $177 monthly payment. They told me today to find another source of funds to pay the monthly or face possible repossession to be sold at auction. His body isn't even cold yet and the vultures at Fifth Third are circling looking for blood. They show no concern for the customer, the family's grief, the probate court's directives. They say that "it's in the fine print" on his contract. What a terrible way to treat a customer. I hope you can learn from our bad experience and take your business to a bank that values a human life and experience more than a $177 payment!

In September I made a reservations to a hotel in California. They overbooked me one night by mistake. I called and had the problem corrected, however they had already withdrew the funds out of my account. I was told my money would be refunded and it never was. I have been fighting to get 176.08 back since Oct 2019. The dispute was closed without my knowledge. I called and they reopened it. Later on the refunded me 88.00 of it and 3 days later took it back causing me to have a negative balance that I had to pay for over their negligence. I have called and talked to 20 different people since Oct and still get nowhere. I am not going to deal with a bank that will not represent me or my money and protect my account over their being lazy, and ignorance.

Went to make a deposit to cover a large payment, teller tore up deposit slip and put the funds in the wrong account. Called customer service and they hung up on me. What useless 53 worse service from a bank.

Fifth Third Bank. It's that bank that catches your attention with appeal to get you interested, wheels you in with words that seduce your ears to lure you into that phase of total believe. ONCE you're in, and you're there's is when you'll see that nightmare of total deception like Hotel Calif. Once you are in. This once warming laugh becomes evil. I had on Nov 1 2019 SSI deposited funds that all never see again. $1018.04 magically disappeared and their stories are not close to what you would expected and but many banks employees are taking lessons from Wells Fargo. My money disappeared, customer service treats you rudely and uncaring. They will not look at reality about my money and all never see it again. Closed my account without a reason. I've been stomped on, every Penny they took happening, and my daughter had no Christmas. Do the know how heart broken I was to have to tell her why Xmas wasn't going to happen. I ended up homeless.

I've been a client with Fifth Third Bank for a few years, and they've always had strict policies. But recently, they've gotten downright greedy by taxing overdraft fees every few days, consecutively. Their overdraft fees are already the highest I've seen; commercial banks charge less and are more flexible. As a small community bank, they are definitely taking advantage of consumers. Consumers who only need to close their accounts and do business elsewhere.

I have been a loyal 5/3 customer since the 1980's and have not only our mortgage there, but multiple accounts as well. In September 2019 I applied for a Home Equity loan and today on December 12, 2019 I have yet to gain access to any funds. I had a small amount left on a SBA loan with PNC from 2014 when I opened a business. The 5/3 underwriter asked for documentation and a current statement which I provided. It was not good enough. I provided the articles of incorporation showing the business and I were one entity. That wasn't good enough.

For a company that handles money whether it's day-to-day banking or living such as mortgages, it's pretty unrealistic that it's impossible to enroll in auto-pay over the phone let alone on web. Customer service wants to discuss security measures when it comes to verifying bank accounts for auto-pay, which is understandable, but what is mind-blowing at best is the only way to enroll is to literally write your account information on a piece of paper and keep your fingers crossed that it gets directly to them, let alone in the hands of someone trustworthy. The only suggestion they could give was going to my nearest branch....sure, I'll drive states away. Looking at the overall reviews and the 1 out of 5 stars this place is rated with, I can see why. Especially with something as simple as this.

Fifth Third Bank is literally the worst bank I have ever dealt with. My mortgage was sold to them from MB Financial and they have literally stole money stating they made an escrow payment for property taxes and after asking for proof that the payment was made back in April of 2019, they state the check was not in fact cashed and would be given back to me. If I had not checked my escrow payments diligently, I would have never realized and they had no intention of refunding that $852.00 back to me.

11/1/2019 SSI deposited my money into this Bank. 11/1/2019 I call with SSI three way with their promise to send back. 12/1/19 still processing in their bank and 12/1 still process but I wrote to BBB. I get all lies from Renee ** talking something I know doesn't existed. I still haven't gotten my money and.. Yes 45 days of lies from this vice president that.. Isn't happening. So...I'm not letting this Bank scam me and steal my money so.. I'm posting this. Rejected message on BBB and am disputing it and will now hire myself a consumer fraud lawyer to represent me and I'm taking this Bank to court. NO STARS. DON'T DEAL WITH THEM. THEY ARE DISHONEST AND WILL DRAIN YOU OF YOUR MONEY.

I had to call and speak to a manager who initially said she could not help but did understand my frustration. She said she would make some calls and get back to me. She was able to reverse the 2 mortgage pymts they pulled in error, return the funds to my account, and finally correct the payment as I had asked 2 months ago. Thank you. It seems 5/3 does not empower their employees to solve simple problems, how frustrating for them as well.

Have been with 5th 3rd for 25 years, most of that time with very little money. For the past 7 years I have had both checking & savings but within the past month I'm having GREAT DIFFICULTY accessing accounts, either online or ATM. Contacted their Cust. Svc. NO HELP! IT SUCKS OUT LOUD! Will be changing banks in the next few days...

I have been client since 2003 and never in all this time have had so many issues with this bank and special in this location to get change, have access to my safe or any other little things. The staff keep rotating, manager totally rude and now they ask to have a business account in other to get small bills or even coins. You can have multiple accounts but if it's not a business one, they refuse to give you change! My husband was not helped yesterday to get into our safe because he does not have an active account with them, but our whole family total we have 4 accounts plus the safe box! So People needs to be trained to help customers and not to block them from having business with the place they work for. "Employees on this location choose to be part of the problem and never part of the solution." Please get back you old staff. 5075 W Washington st Indianapolis, In 46241.

Overpaid on our account for four years. Second to last payment was 11 days late and they reported it as over 30 days late and it dropped my credit rating by 66 points. They claimed we didn't pay the total amount due. Didn't find out until after I had paid off the account and now when I log in to the account I can't retrieve my monthly statements to show them we paid the amount that was due. Never using them again.

Paid off my auto loan today with CASH and took my title with me and after I made payment in full, they refused to sign off on title. Teller said she is waiting for printer to print receipt. To have seat and she would bring it to me. She bought it to me all folded up and said, "There you go." So I read the letter when I got to car, and it was a payoff letter, not a lien release letter. So I went back into the bank and got in somewhat of a argument with teller, she said this is the way they do it, that I would receive a lien release letter in about 2 weeks. Well I had the truck sold that day and needless to say the buyer backed out. I been buying and selling automobiles, boats, etc. for over 50 yrs. WHAT'S UP WITH THIS **? Gave them a 1 star because I couldn't give them a negative 5. DO NOT USE FIFTH THIRD BANK!!!

If I could I'd give this bank a ZERO for 3 different supervisors lying to me and promising me to fix their mistake regarding incorrectly reporting me to the credit bureaus and dropping my perfect score that I’ve built up for the past twenty years -74 points. Long story short I made two payments on my mortgage within the same billing cycle. I get paid biweekly so I've always paid every 2 weeks, so essentially 2 payments to equal the whole lump payment for one month. I had MB Financial for 3 years and never had a problem paying this way until 5/3 took over my mortgage loan. I was told since I made 2 payments within 30 days, it "confused" the system and they actually sent me one of the checks back in the mail. In turn this made my mortgage late since they sent ME back the payment, God knows why you are sending me back YOUR money?!

Fifth Third Bank makes it so difficult to get on autopay. Makes it very difficult to make car loan payments seemingly so they can charge endless late fees. They are one of the worst banks I have ever dealt with.

Fifth Third has held my equity check that I got from closing on my house for two days so far without interest. Even though the check has cleared and I asked the manager at the Brownsburg Indiana fifth third to release the funds she said no and didn’t care if I contacted the FDIC to file a complaint of fraudulently holding funds without interest. AVOID THIS BANK. They call obsessively after you tell them not to. Had to change my phone number bc they wouldn’t stop trying to sell me on products but won’t release my funds for two weeks.

If I could rate my experience less than 1 star I would!! On October 8 someone SIM swapped the SIM card on my phone blocking me from using my cell phone, contacted Fifth Third Bank pretending to be me and was given a temporary PIN from Fifth Third Bank to gain access to my bank accounts. They changed my PIN, password and ID and opened a Zelle account and withdrew money. I found out about this on the same day it happened, notified the bank, and went into my local branch with copies of all the emails I received from Fifth Third, from Experian telling me that 2 credit cards had been opened in my name, and the text message from my cell phone carrier telling me that changes had been made to my cell phone account.

The people are not helpful and did not take our issue seriously, as they were laughing while trying to understand our issue. We are going to be switching to a different bank because of this. They were very disrespectful and unprofessional.

Literally the worst financial institution I have ever interacted with - lost a large insurance check of mine despite my taking every precautionary measure (sent it certified mail, tracked it, followed up immediately). I needed the funds immediately after paying out of pocket for flood damage but it required a second signature from the mortgage/lien holder. You would think it would be the easiest thing in the world to endorse a check and stick it in the prepaid envelope with label I included. They stated 5 days on the website which I expedited with certified 2-day mail - and 35 days later I have nothing. I called 8 times and never received any informed, personalized, or even apologetic assistance. Interacted with two supervisors (Clifton ** and another, didn't get the name) who also did nothing. Refinance ASAP if this is your mortgage company.

If my debit card isn't being hacked, it's being told that the bank doesn't count change or long lines with one teller! THIS LAST OFFENSE... I deposited a check from a business that has been sending me checks for over a year! This last deposit was made on October 29th, and just to be sure it cleared right away, I walked it inside the bank because rent is upon me, and I didn't want to take any chances with the ATM. As of today, the check still hasn't cleared, so I called the bank to inquire as to why. They just arbitrarily decided to put a hold on the check until November 6th, which is 3 days after my rent is due!! THEY NEVER EVEN INFORMED ME ABOUT THE HOLD!!!! I'M NOT WORKING!!! ENOUGH IS ENOUGH!!!! I'M CLOSING MY ACCOUNT!!!!

5/3 added late fees, interest charges and overdraft fees to a charge card which had been closed. They would not respond to a BBB complaint or one with CFPB. My communications with them to resolve this matter where handled with confusing and conflicting information. 5/3 intentionally tried to confuse the matter. I do not recommend them for any banking needs.

Have banked with 5/3 for years. Satisfied in every aspect other than Mobile/online banking, which is absolutely crucial! Seems that every now and then my login info Just stops working!! Happened again today and I KNOW I didn’t have it wrong. Even have auto fill and NOTHING had been changed! Started calling CS at 5:30 so as not to be stranded with no access since closed at 7pm. (Know this from experience!) Long wait time and disconnected 3 times before finally talking to rep. An hour later!!! Needed to transfer $ to son. Glad he wasn’t stranded on side of road somewhere waiting for that transfer!! Also-long wait times for CS might be a clue there are A LOT of problems!!?! Hate to change banks but I’ve just about had enough!!!

I had perfect history with bank. I haven't used the card in several months maintaining a zero balance throughout. 53 sends a letter that credit was reduced (over 6000) with reasons no other bank has ever produced, frequent disconnects with representatives while verifying personal info leaves me to believe 53 owns a system that rejects customers, shortly after they say how they can make it a Fifth Third better. Unbelievable. I closed the account. Horrible bank.

I have had login in issues for weeks with this bank. Not once have I logged in to my bank account without the aid of customer support. I attempted to reset my password using my login ID, but it said that it couldn't find my id. Then I tried to login in using the same login ID that it couldn't recognize. Sure enough, it blocks my whole account. I have never had so many login in issues in my life. Especially when I wrote down my username and password for this very reason. I highly recommend that you avoid this bank if you have any plans of making online payments.

I was charged $148 for overdraft fee that was PENDING in my account. I deposited enough money to bring it positive but customer service said that is not good enough, even though 3 of the overdrafts were caused by DoBot, a 5/3 service for Saving, not getting charged. Anyway they said the overdraft fee starts to be a transaction the day before, but the customer does not see it. The next day it is PENDING, and they say they can do nothing about it. This seems a deceptive practice and I have reported it to the FTC as well as the BBB and the Consumer Financial Protection Bureau.

Find a different bank for your checking accounts. The mobile app doesn't work after 7pm. They randomly shut down all their services for updates. There are no departments besides fraud services that are open at night. They will literally lock you out of your accounts and leave you stranded. This is the 2nd time that 5/3 Bank has refused me access to my money. It's a Saturday night and (thanks to 5/3) I'm stranded an hour from home. And the fraud department (only people you can talk to at this hour) told me "good luck, your only option is to keep calling back and hope the updates are done soon". Stay away from this bank by any means necessary!!! Also, I'd give 0 stars if I could. They're not worth the 1 star rating.... slack af establishment.

Obtained a car loan from Fifth Third through car dealership in August 2019. Submitted paperwork to Fifth Third in September to have autopay established. Made payments online for August and September. Still was not set up for autopay. Called Fifth Third in September and was told that paperwork had been received but it could take a month to set up. In October I went online and made the payment. I noticed that there was correspondence in the inbox. It was letter, sent to the wrong address, informing me that autopay had been cancelled at my request. I called and was now told that they did not receive my paperwork so autopay request was terminated.

I have done business with Fifth Third Bank for over 12 years and in that 12 years I have NEVER missed a single payment. In fact, I have never missed a single payment for any of my bills and I have the credit reporting to prove it. I paid off my card in July and there was a balance of .80 cent that I didn't know about. I didn't receive a single statement, not a single email, not a single phone call that there was a balance or that the bill was late. The late payment was reported to my credit and it dropped 96 points.

My debit card numbers were stolen through an app in Google Play. I had deleted the app a month prior to the charges in question. I received five charges in the same day that were growing incrementally bigger. I caught the error that same day and had my card blocked. They refused to refund any of the first three charges, even though the fraud was caught and reported that same day. I am likely going to bank with someone else soon, and I don't recommend that you bank with Fifth Third either.

I called customer service today to get help in updating my checking account on file and the lady was eating in my ear and talking real nasty. I have never experienced anything like this with any company that has my car loans. And this isn't the first time. When I first got my car loan and wanted to set up my account I called and they were talking very nasty and don't care and apparently the company don't care. I am ready to take my service elsewhere because I just can't with these ignorant people that they called customer service. They are the worst of the worst..

I was dumped on to Fifth Third Bank (FTB) from MB Financial (since they merged or something). The loan was for a used motorcycle loan. I had auto payments so there was never an issue with my payment. The issue was FTB customer service, it sucks to try and get through to them for anything and when you finally do, you get passed around and they are unprofessional, little if any common courtesy. Now you are forced to deal with a 3rd party Co that handles their business, such as the Title of a vehicle "Title Support"! This is a totally separate Co from FTB, they charge you for anything you need to do, something other banks handle on their own for free.

One of the worst banks I have ever dealt with. Takes literally a dozen calls to get any small thing changed on your account. Customer service is extremely rude as well. Couldn't believe it. Just wow. Don't use this company if you can avoid it.

SO far it's taken 4 calls and multiple days to come close to being able to close our business checking account and it's still not closed. First customer service said we need to close the account in-person at a branch. When I told them I lived in California and there were no branches here, they told me to call a Chicago branch and they would be able to help me. When I spoke with the rep at a Chicago branch she said I needed to close the account in person. When I told her I lived in California and there were no branches here, she said I have to call customer service--the same number I called the first time! Unbelievable.

I have not had a checking account in years (5 to be exact). Well, today I go to open a bank account with a local bank and they are refusing to let me because of b.s. with 53 Bank. According to this new bank (which they are good people and I hold no ill will against them) 53 had filed a FAKE write off regarding me. How is it FAKE? 1st I have not been with them for 5 yrs and they are claiming stuff from 2016 (liars). 2nd they claim 2 things against me, but only one showed up (which was FAKE charges of almost $300). So, because they can post lies about good people and not be any consequences, I am unable to open an account with a good bank. This is nonsense!!!!

53 took over servicing my mortgage from MBFinancial. I've never seen a more confusing and messed up transfer. I made an internet payment with MB and got back a receipt saying I successfully made the payment. End of the month 53 sends a statement that doesn't acknowledge the payment. I'm claimed to be overdue. I call and try to resolve the problem, and I give the receipt number of the payment. Their internet is down, and they will call me within 24 hours. No return call. I do other things until a credit agency tells me there's a big drop in my credit rating. Surprise. No communication or response to my complaint, but while issues pending they start issuing negative comments to the credit agency. I write message to their complaint box. They by email advise that they received it. No action, and they don't send any further messages.

If I could give 0 stars I would... I have been a customer for over 3 years they basically make money off of the customers. Every time I call them they all tell me something different and then I get charged so many fees because they lie to me.. I’ve added up the total and it’s almost 600 dollars in fees..

The Fifth Third bank is horrible. Time and again I was not able to access my account information online. Every other bank I've dealt with had easily accessible, and safe account services online. Today, on a Saturday, I could not get access to my account information at a very critical time for me. Because the bank was closed, I could not reach any type of customer support, on the web, or by phone. On the website I was told by a computer voice that my information was invalid. This is the same ID and password I used just the day before to get online and check my info!!?? On the telephone, at the number provided by the website, I was told the same for my pin number???? What???? So aggravated. Changing to a different bank on Monday. I will also submit a letter to the Better Business Bureau, and National Banking Commission, or whatever agency I find out is overseeing banks.

My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with another bank but my loan was unfortunately transferred to this bank several months ago. But found myself very frustrated because even though I called to have my payment made automatically, they still did not take out my payment!

Fifth Third TRIO Credit Card. I've been trying for weeks to set up auto pay on my credit card. Apparently, it needs to be mailed or faxed in to make this request. I've faxed it in twice and still it's not set up. I'm disappointed in the overall service and difficulty to do simple things like this. Discover and Chase allow you to make changes on-line. I'm going to cash in my rewards and bring my business elsewhere. I would never recommend this bank to anyone. Beware...

Went to close my account, which they had charged me over a $100.00 in dormant fees, no notification of these, said I had to come back next day because my account was closed. This is my money what little l have left. I had money with Capital One account for over 5 years. Never took any out or made a deposit. They gave me all my money back l had deposited. This bank is making money with people‘s money. My money was costing them anything sitting in my account. Bunch of cheating people!!!

A loan that was paid off in 2017 and they never sent the payoff notification to the Georgia DMV. Then when we called them to get them to fax us the paperwork so we could get the title to our car that should have been filed 2 YEARS AGO... TWO different "supervisors" Erin and Ray both refused to fax the lien payoff to us. They HAD TWO YEARS. Why does it take 3 days to fax something they had TWO years to do? Pathetic. DO NOT DO BUSINESS WITH THEM.

I financed a car thru them and end up setting payment direct out of my account and they repossessed my car mistakenly but charged me the fee even when I picked it up and said they was gonna reimburse me but haven't! Did it again..How is this possible and you take outta my account more less you charging me the fee. Lawyer time now..Talk to one today. It's just sad now. I have call payment in an pay a over phone fee. Don't deal with these scammers.

I am at my wits end with their online system. It looks like it was coded about 20 years ago, and it doesn't offer the standard features that I expect in an online banking experience. There's no way to view what my regular payments are, there's no way to schedule automatic payments, and the schedule payment system is confusing and will not tell you if you're over or underpaying.

Went to the bank at Telegraph & Maple Rd in Michigan to cash out a check which was issued under 5/3 Bank. The cashier (Taylor) refused the check because of the amount. I asked if I can see the bank policy and she said there’s no policy for me to see, she couldn’t cash a check with a large amount (6k) to a non-member. I tried to open a profile with them and refused to use the phone number that provided to her. I asked to speak to a manager and she said the manager is not there but the manager was in a different room with another customer. I called customer service while was there and the lady on the phone told me as long as the check is issue under 5/3 Bank and I could cash. I told the cashier and didn’t listen. Jordan came out but couldn’t help either. I called customer service again and they suggested go to a different location and I did. There were no problem at the next location.

I have been with this bank for over 10 years and I cannot wait to finally change from this outrages bank. I am pretty sure they have a system in place that let them know when you have low funds to process charges that are not even supposed to hit your account for another few days, this way they have the ability to charge the DAMN overdraft fees. I am currently facing an economic hardship and they want to charge me everything under the sun, I am pretty sure that with all the fees that they are charging me and I've paid over the years I sent the CEO's kids to college. I cannot expressed how much hate I have towards this bank. Please DO NOT even consider this bank for ANYTHING. Trust me you will REGRET it. OUTRAGEOUS.

I have had my mortgage with 5/3 for many years but decided to do a refinance and HLC with another bank. I contacted 5/3 requesting a pay off and let them know that I would be managing my Escrow with the new mortgage. Fifth Third included my escrow in my pay off balance and caused my closing date to be rescheduled. They also suggested I just use my escrow balance to pay off the escrow that was had been added to my pay off balance. I think anyone with a brain can see that that would have caused me to lose approximately $4,500.00. We did get this issue resolved which caused me to miss work for a second closing date. In the meantime, 5/3 took a second mortgage payment for August without my permission.

If you are looking to use Fifth Third Bank for any reason DO NOT!!! I promise you will regret it. They have incompetent people working for them and asking to speak to a manager is a joke because they do not return calls or come on the line. I paid $54.00 to overnight as they suggested an insurance check they had to endorse and send back. They told me to overnight it and to put a self addressed stamped overnight postage on an enclosed envelope inside the envelope with the check and I would get it back Friday the 9th.

I finally decided to to take advantage of one of the offers for a bonus for opening a new account. I was misadvised that I could fund the account by a Zelle transfer from my other bank. After it did not go through, I tried it again. Later, I discovered it still did not go through so I called the bank & was then told that I was misadvised & have to fund the account a different way. Unfortunately, the time allotted to do so expired. I funded the account & was not paid the bonus even after going to meet with a representative in person. I have the emails with the person who misadvised me but they left the bank & reportedly made mistakes. However, they should have honored their offer.

My HSA account card is not being accepted by any retailer I have tried for my medication or physician visits as a debit or as a credit card, both of which should be available. I am still getting statements and $1.50 "fee distribution" is still occurring on my card. I have tried to call the 18883503535 number on the back of the card and my statement, to which it says, "no one is available", and disconnects. I have tried to log in online to my account to which it is no longer accepting my password and will not allow me to reset my password. A reset link is sent to my email address that takes me to an error page and says my password cannot be changed and to contact the administrator. This is very frustrating, I cannot access my money, I cannot access anyone to talk to about it and they continue to "fee" it til it's gone!! This is a joke and theft.

Each and every transaction is handled with TLC - they go out of their way to make you feel appreciated. If there is a question with a transaction - they will go over it with you. Again - you are a valued customer ---not just an acct. number.

My experience with the Fifth Third Bank is nearly identical to many other individuals who have offered their opinion on this mortgage company. Like many others, I also had my mortgage account with MB Financial but my loan was unfortunately transferred to this bank nearly a year ago. But found myself very frustrated by receiving calls from this bank as if I haven't paid my monthly mortgage payment on time, even though I have always paid my mortgage payment with the first week of each month and more than a week BEFORE the grace period (15 days) is over.

I was banking with MB Financial (which had merged with Corus, the bank I started with) and then MB merged with Fifth Third a few months ago. Towards the end of May I was informed that I would be receiving my new Fifth Third debit card. I never received the card and my current card was then turned off. I called customer service and was given an extension so that a new request for a card could be put in. I waited and still didn’t receive a card. I then called again and ordered yet another card. I made this call last week. I again didn’t receive a card and had given them my address each time just in case there was an error. Finally today, my current card was shut off again.

Recently my mortgage was taken over by Fifth Third bank from MB Financial. Since the takeover my mortgage payment has gone up 70 dollars due to a so called escrow increase. Granted my taxes and homeowners insurance nor our school taxes have increased at all. We contacted Fifth Third and tried to explain this to them, but they just said we will research this and get back to us. 1 week later still nothing from them. Then we get a mortgage payment letter saying we owe double our payment plus a late fee. We pay our mortgage over the phone since inception back in 2015 with MB financial and never had an issue. This bank holds funds till after the 15th then sends to payments. So we get stuck with escrow raise because it is the only way they can raise our mortgage payment to rob us blind. I wish MB never sold out to this ruthless POS bank!! Looking for a new bank to take over our mortgage, screw Fifth Third!!

I deposited a check on Monday in my Fifth Third's account. I asked the teller in great length when will it be available. I have to pay my rent, she said two business days. I then questioned her that it was a new account and this was by far my largest deposit, would that affect anything? She assured me I would have no problem. Of course now two days later they have put an additional 7 day hold on it and according to customer service and 3 different managers there is nothing I can do, not even bring a copy of the cashed check from the other bank. Truly not even very nice about the situation. One manager said, "I can't give you my manager to talk to. There is nothing to discuss." She eventually gave me her manager who came on the phone with the biggest attitude in the world that she even had to talk to me. Can't wait to close this account.

All aspects are easy to use. I enjoy talking to customer service because they are so helpful and are able to answer my questions and help me set up my account. I had trouble setting up my account. Online banking is faster and easy to use. I like being able to use it anywhere. I can get my balance 24/7.