Fifth Third Bank Mortgages

Fifth Third Bank Mortgages

 1.1/5 (15 reviews)

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Overall Rating1.1 out of 5
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About Fifth Third Bank Mortgages

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Fifth Third Bank (NMLS# 403245) is a regional financial services company offering traditional and specialized mortgages. Its products, available in 30 states, include purchase loans, refinance loans, home equity lines of credit and home equity loans. To get started with Fifth Third, you fill out an online contact form, and a loan specialist reaches out to answer questions and go over rates, loan types, pre-qualification and the application process.

    Pros & Cons


    • Attempts to service most of its loans
    • HELOCs and home equity loans available
    • Offers specialty loans (physician, construction)
    • Branches in select states


    • Not available in all states
    • No rates published online

    Bottom Line

    Fifth Third Bank has many types of home loans for purchasing and refinancing, including conventional and government-backed. It’s available in 30 states. To get started, you can call or fill out an online form, and a loan specialist will contact you to go over rates, loan options and the application, and they answer your questions.

    Top Fifth Third Bank Mortgages Reviews

    Rated with 4 stars

    It’s very important to me to be able to pay my mortgage in split payments and extra payments to apply to just principal. I also like the fact that you can state [that] you want th...

    Read full review
    Rated with 5 stars

    I have had mortgages and loans with Fifth Third, along with several other accounts. Service has been great. Have never encountered a negative person. They are always ready to help...

    Read full review


    Fifth Third Bank doesn’t post information about current mortgage rates on its site. To find out what rates you would pay as a borrower, you need to speak to a Fifth Third loan specialist; you can call or go online to fill out a contact form, schedule a phone call or schedule an in-person appointment at a branch.

    Fifth Third Bank offers both fixed- and adjustable-rate mortgages. While many people prefer the predictability of a fixed-rate mortgage, an adjustable-rate mortgage, which comes with a low introductory rate for a period of time, may appeal to homebuyers who want lower monthly payments for now or who plan to sell or refinance before the initial fixed-rate period ends.

    From 2019 to 2021, Fifth Third’s average home purchase rate was very close to the national average.

    Fifth Third Bank average home purchase rate vs. national average

    YearDifference from national average
    2021 -0.06%
    2020 +0.12%
    2019 +0.01%
    Information pulled from public Home Mortgage Disclosure Act data. Rates reflect noncommercial home purchase loans only.

    Application process

    To get a mortgage with Fifth Third Bank, you can start by filling out a short form online. It asks for basic information, such as whether you are looking to purchase or refinance, your desired loan amount and the property location. After submitting the form, a loan specialist will get in touch. Alternatively, you can call a loan specialist directly, schedule a call or schedule an in-person visit to a Fifth Third branch.

    The loan specialist provides current rates and describes the different types of loans. You can then decide to get pre-qualified or apply for your loan.

    Once you are approved for a loan from Fifth Third, you can lock in your interest rate. The processing time for each loan varies based on the type of the loan; the loan originator provides a timeline for you to plan from applying through closing. Fifth Third says that it intends to service most of its loans, but it may sell your loan to a third party.

    Fifth Third Bank application features

    Online application
    Mobile document upload
    Physical branches 11 states
    Publishes minimum rate on website X
    Rate lock 60 days
    Pre-qualification (no hard credit pull)
    Certified approval letter

    Loan types

    Fifth Third Bank has a wide selection of home loan types for both purchasing a home and refinancing a home loan. These include:

    • Fixed- and adjustable-rate conventional loans
    • FHA loans
    • VA loans
    • Jumbo loans
    • USDA loans
    • Construction loans (for building a home)
    • Physician loans (for physicians, dentists, vets and optometrists)
    • Community mortgage loans (for lower-income borrowers)
    • Home Possible and HomeReady loans (for lower-income borrowers)

    Out of more than 56,000 applications, Fifth Third Bank customers have closed on over 39,000 home purchase loans since 2019, according to Home Mortgage Disclosure Act data.

    Loan applications for home purchases only by year

    Home purchase applications 17,454 18,243 20,932
    Home purchase loans closed 193,308 133,642 144,852
    Home purchase applications denied 11,528 12,685 15,198
    Home purchase preapprovals denied 957 856 1,686
    Information pulled from public Home Mortgage Disclosure Act data. Includes conventional, USDA, VA and FHA mortgages.


    While rates were lower than ever in 2020 and 2021, refinancing was desirable among homeowners. Many people refinanced to get a loan with a lower rate, lowering the cost of borrowing. As rates increase from these record lows, the popularity of refinance loans is expected to decrease.

    Home purchase vs. refinance loans by year

    Home purchase loans 17.82% 22.97% 28.16%
    Refinance loans 55.47% 49.78% 34.27%
    Cash-out refinance 13.78% 9.85% 7.97%
    Information pulled from public Home Mortgage Disclosure Act Data. Includes conventional, USDA, VA and FHA mortgages.

    HELOC and home equity loans

    Fifth Third Bank offers both home equity lines of credit and home equity loans. Its HELOC plan is called Flexline. Flexline is a revolving line of credit with no closing costs and funds available via check, online, in person or at an ATM.

    You can also use the Flexline Mastercard. Line amounts are from $10,000 to $500,000 and have a term of 30 years, with a 10-year draw period. Flexline also allows you to lock in a fixed rate on all or part of your balance for a $95 fee.

    Home equity loans are also available with fixed rates and terms, fixed monthly payments and no closing costs.


    Fifth Third Bank only publishes basic mortgage requirements and recommends speaking with a loan specialist for specific information.

    The basic requirements for a Fifth Third Bank mortgage are:

    • A credit score of 620 or higher (for a conventional loan)
    • Proof of steady employment
    • Proof of steady income
    • A good debt-to-income ratio

    When you speak with a specialist, they can help you determine which loan type is best for you and how much house you can afford based on your needs and financial profile.

    National mortgage requirements by type

    Min. credit scoreMin. down paymentCompare with other lenders
    Conventional Typically 620 Typically 3% Mortgage lenders
    FHA 500 3.5% with 580 credit score FHA lenders
    VA Set by lender (often 580) 0% VA lenders
    USDA Set by lender (often 640) 0% USDA lenders

    Cost and fees

    Fifth Third Bank doesn’t list many details about costs and fees associated with its mortgage loans. At the time of your application, you can lock in your rate until a specified expiration date.

    As for closing costs, Fifth Third says average closing costs range from 2% to 5% of the purchase price of the home. These costs are based on factors like the type of loan, the down payment amount, the purchase contract you negotiate with the seller and the state where the property is located. Closing costs fall into three categories:

    • Lender charges (e.g., application fee, origination fee, attorney fees, discount points, broker fee)
    • Property-related fees (e.g., appraisal fee, inspections)
    • Prepaid costs (e.g., prepaid interest, property taxes, homeowners insurance)


    How does Fifth Third Bank work?

    The mortgage process with Fifth Third Bank starts with a call or in-person meeting with a loan specialist. This person goes over your qualifications and loan options. You can then seek pre-qualification or go straight to the application process. You lock in your rate with Fifth Third at the time you apply. Once you close on your loan, Fifth Third may sell it to a different servicer.

    Is Fifth Third Bank legit?

    Fifth Third Bank is a legitimate bank and mortgage lender. As of mid-2022, the company had 1,080 full-service branches and over $200 billion in assets.

    Where is Fifth Third Bank available?

    Fifth Third Bank mortgage products are available in 30 states: Alabama, California, Colorado, Connecticut, Delaware, Florida, Georgia, Iowa, Illinois, Indiana, Kentucky, Louisiana, Massachusetts, Michigan, Missouri, Nevada, North Carolina, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Washington, Wisconsin and West Virginia. Not all products are available in all states.

    Eleven states have full-service branches: Florida, Georgia, Illinois, Indiana, Kentucky, Michigan, North Carolina, Ohio, South Carolina, Tennessee and West Virginia.

    Fifth Third Bank Mortgages Reviews

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    Page 1 Reviews 0 - 10
    Rated with 2 stars
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    Verified Reviewer
    Original review: May 26, 2023

    5/3rd bought my mortgage, so they were not my choice. I received a letter saying my escrow is increasing, therefore my payment is increasing...2 WEEKS after the payment due date, which was paid the original amount. I immediately called, made an additional payment. (I always pay greater than the minimum) and was assured all was good. 5/3rd put BOTH payments into LINGO and didn't apply. SO in the meantime the new payment amount was sent out (auto pay) then that shows my account was LATE....NO, YOU refused to apply the escrow changed payment properly....(another HINT, ya can't figure out their payment process on the website - and I'm an accountant)...

    SO you think where they have this extra money on account, they'd SAY something? NO, send YOU ARE GOING TO LOSE YOUR HOUSE, YOUR ACCOUNT IS DELINQUENT. SO I call today ATHENA, who says your next payment's not due until JULY....I said I KNOW, but the past 4 calls have told me they applied the payments correctly, and all is all set, the delinquency has been removed, etc etc...BUT I STILL GET LETTERS!! Well I don't send the letters, Athena informs me...NO CRAP! then she asks me if the property is my primary residence (ah yeah) and if I intend to keep it..WHHHAAATTT?? What business is it of hers? Hmmm. She asked for my ENTIRE SOCIAL # in this conversation in order to access the account..... NOW reading these comments, I'm nervous.... I'll watch this account now... ATHENA was too "weird" with her questioning and I should have flagged it. ANYWAY.... They can't figure out their payment application methods and their CS is very lacking. I have a credit score over 800, I take my accounts seriously, I do NOT appreciate being threatened when it's a mistake MADE BY 5/3rd bank! BEWARE!

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    Rated with 1 star
    Verified Reviewer
    Original review: March 30, 2023

    If you could change your mortgage company or prevent from FIFTH THRID BANK becoming your mortgagor, change them or STAY AWAY! This company is the only company I've dealt with that their CSR do not know what a Mortgage Note is. Once I was able to find someone competent enough to know what the Mortgage Note was, they state it could only be mailed! Company is difficult to deal with...period!

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      Rated with 1 star
      Verified Reviewer
      Original review: March 14, 2023

      Absolutely the most horrible Mortgage Bank ever! I mean you have to register for automatic withdraw banking through the mail. Forget about customer service. They have a customer service number that places you on hold forever with an answering service and not even someone from the bank! Then when you want to file a complaint they hang up on you. If you have to call you should probably take a day off work because it will take you eight hours to get anything accomplished.

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      Rated with 1 star
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      Verified Reviewer
      Original review: Jan. 28, 2023

      I’m so incredibly disappointed that this crap bank bought my mortgage. Terrible customer support, terrible online features, terrible app, terrible wait times, you wait on the phone for a half an hour just to get disconnected. I hope this bank gets bought out, wow. No joke, they are awful!

      2 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 25, 2023

      5/3 bought my mortgage, didn't send me my account number and gave me 5 days notice before my first payment was due, but I couldn't create an account because I didn't have my account number. All their communication is done via mail, and when my escrow increased I missed the mailed letter and was unaware the cost of my mortgage went up until I logged in to see my payment had not been applied. It was on time but because it was 5.63 short they marked it as overdue and didn't tell me. I paid the difference as soon as I realized it, but because I was into the next month by 3 days they reported my "late" payment to the credit agencies. Their online software is not built for mortgages, neither is their phone line. If I call it without my account number it asks for social security number and pin, and of course there is no pin number tied to the mortgage. All the staff are friendly, but the software is useless for handling mortgages.

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 15, 2022

      This is a zero star review. My mortgage was sold to Fifth Third and they have made it a complete and utter nightmare to pay my mortgage. I have tried to set up an online account and it doesn't work. They force you to call in. When I call in, I get stuck in the phone loop from hell. I have called for 2 weeks now and cannot get an online account and cannot make a payment via phone. I called again today and they routed me to a voicemail. I am currently sitting on hold attempting to pay my mortgage for the umpteenth time and I am on hold on two different lines. One line has been on hold for 25 minutes and the other is at 10 minutes. DO NOT USE THIS BANK IF YOU HAVE A CHOICE!!! MISERABLE EXPERIENCE!!!

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 13, 2022

      We do not have Escrow account and elect to pay our own taxes and home insurance. This bank over and over again keeps sending harassing letters regarding property insurance false lapse of coverage and tax payment false delinquent status based on inaccurate information. They are either extremely incompetent or are choosing to send these letters with malicious intent. Property tax payment information can easily be verified online or through quick phone call to tax assessor. Same goes for home insurance.

      The whole experience has caused great burden on us the customer to collect proof and receipt and send to Fifth Third Bank. Still letters continue and you are required to keep on calling and keep on sending receipts, proofs and confirmation letters. Extremely predatory practices. This has caused great time wasting and frustration and we will be looking to refinance and switch mortgage lender at our earliest possibility. Extremely disappointed with service.

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 13, 2022

      I have had a loan with Fifth Third Bank since 2011 which is a 15 year mortgage. I have paid every month on time. Now that I am getting near the end of my loan and have paid all of my interest they are not processing my payment, but rather are rejecting them until I get to the point in the month where the payment is late and then they assess a late charge. This is for the sole purpose of collecting late fees to increase profits since the loan is no longer profitable to them. I have to make multiple attempts each month to pay my mortgage, but they never accept the payment until it is late.

      I have had them rip up my check and mail it back to me claiming the United States Postal Service delivered it damaged. They have also claimed that my EFT account information was incorrect, however it is the same as what I use for multiple other payees and have no issues. I have even verified with my bank that the account information is correct. They have confirmed it is correct and have also confirmed that no EFT request was sent from Fifth Third Bank.

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 2, 2022

      Worst most corrupt company ever! They purchased my loan from a previous lender with NO NOTIFICATION OF ANY KIND!! Then they called me from a 1800 number and told me I have to provide my social security and date of birth. I expressed I have no knowledge of who they are and no records of any kind of their company and requested if they could email me any confirmation or notification that they now hold my loan. They expressed that they cannot provide any details without first getting them my personal information. Once I provided my personal information they told me that I was past due for two mortgage payments which I was NEVER informed about or even made aware of that my loan had been sold to this horrible company.

      After finally getting a login into their online system (which took about 30 minutes) I was told I needed to call another number to set up the automatic billing. After being on hold with that number for about 30 more minutes they told me they could not set up my automatic billing without either first faxing or snail mailing a form to them. I expressed that I do not have a FAX machine or Printer and that I could simply email the same form directly to them but their antiquated system would only allow FAX or Snail Mail! Then I proceeded to set up a digital fax through my email and sent the required form to them. I called them back (again on another 30 minute hold) and told them I have fax confirmation of the required form and they then said we can help you today because it will take us 3-5 business days to review the fax.

      Overall, I have spent 2.5 hours of my morning that I should be at work trying to set up, pay, and enroll in their online system simply to avoid having a late payment on a loan that I was never even informed of with a Company whose customer service staff were actively rude and abrasive at ALL aspects. I am so frustrated that my Mortgage could be sold off to a company who literally strives to see their customer fail.

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      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 7, 2022

      I am complete floored at how comical trying to make 1 mortgage payment is. You would after 5 phone calls and multiple hours on-line trying to set up a one-time payment (I have to fill out a form apparently once my “welcome letter” arrives to be able to make a recurring payment). Finally got my new loan number, then apparently there was no phone number attached to my account so I had to take an actual quiz to verify it was me after they’d already asked about 10 questions. Wanted to know my address from college 30 years ago. Barely passed quiz so they could add my number to account. The. They gave me a 17 digit random number so I could select a pin. Anyways… 3 hours later I see my account info and try to make a payment and pop up says no account found. How is this real???

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        ConsumerAffairs writers primarily rely on government data, industry experts and original research from other reputable publications to inform their work. To learn more about the content on our site, visit our FAQ page. Specific sources for this article include:
        1. Federal Financial Institutions Examination Council, “HMDA Data Publication.” Accessed Sept. 7, 2022.

        Fifth Third Bank Mortgages Company Information

        Company Name:
        Fifth Third Bank Mortgages