Fifth Third Bank Mortgages

5/3rd bought my mortgage, so they were not my choice. I received a letter saying my escrow is increasing, therefore my payment is increasing...2 WEEKS after the payment due date, which was paid the original amount. I immediately called, made an additional payment. (I always pay greater than the minimum) and was assured all was good. 5/3rd put BOTH payments into LINGO and didn't apply. SO in the meantime the new payment amount was sent out (auto pay) then that shows my account was LATE....NO, YOU refused to apply the escrow changed payment properly....(another HINT, ya can't figure out their payment process on the website - and I'm an accountant)...

If you could change your mortgage company or prevent from FIFTH THRID BANK becoming your mortgagor, change them or STAY AWAY! This company is the only company I've dealt with that their CSR do not know what a Mortgage Note is. Once I was able to find someone competent enough to know what the Mortgage Note was, they state it could only be mailed! Company is difficult to deal with...period!

Absolutely the most horrible Mortgage Bank ever! I mean you have to register for automatic withdraw banking through the mail. Forget about customer service. They have a customer service number that places you on hold forever with an answering service and not even someone from the bank! Then when you want to file a complaint they hang up on you. If you have to call you should probably take a day off work because it will take you eight hours to get anything accomplished.

I’m so incredibly disappointed that this crap bank bought my mortgage. Terrible customer support, terrible online features, terrible app, terrible wait times, you wait on the phone for a half an hour just to get disconnected. I hope this bank gets bought out, wow. No joke, they are awful!

5/3 bought my mortgage, didn't send me my account number and gave me 5 days notice before my first payment was due, but I couldn't create an account because I didn't have my account number. All their communication is done via mail, and when my escrow increased I missed the mailed letter and was unaware the cost of my mortgage went up until I logged in to see my payment had not been applied. It was on time but because it was 5.63 short they marked it as overdue and didn't tell me. I paid the difference as soon as I realized it, but because I was into the next month by 3 days they reported my "late" payment to the credit agencies. Their online software is not built for mortgages, neither is their phone line. If I call it without my account number it asks for social security number and pin, and of course there is no pin number tied to the mortgage. All the staff are friendly, but the software is useless for handling mortgages.

This is a zero star review. My mortgage was sold to Fifth Third and they have made it a complete and utter nightmare to pay my mortgage. I have tried to set up an online account and it doesn't work. They force you to call in. When I call in, I get stuck in the phone loop from hell. I have called for 2 weeks now and cannot get an online account and cannot make a payment via phone. I called again today and they routed me to a voicemail. I am currently sitting on hold attempting to pay my mortgage for the umpteenth time and I am on hold on two different lines. One line has been on hold for 25 minutes and the other is at 10 minutes. DO NOT USE THIS BANK IF YOU HAVE A CHOICE!!! MISERABLE EXPERIENCE!!!

We do not have Escrow account and elect to pay our own taxes and home insurance. This bank over and over again keeps sending harassing letters regarding property insurance false lapse of coverage and tax payment false delinquent status based on inaccurate information. They are either extremely incompetent or are choosing to send these letters with malicious intent. Property tax payment information can easily be verified online or through quick phone call to tax assessor. Same goes for home insurance.

I have had a loan with Fifth Third Bank since 2011 which is a 15 year mortgage. I have paid every month on time. Now that I am getting near the end of my loan and have paid all of my interest they are not processing my payment, but rather are rejecting them until I get to the point in the month where the payment is late and then they assess a late charge. This is for the sole purpose of collecting late fees to increase profits since the loan is no longer profitable to them. I have to make multiple attempts each month to pay my mortgage, but they never accept the payment until it is late.

Worst most corrupt company ever! They purchased my loan from a previous lender with NO NOTIFICATION OF ANY KIND!! Then they called me from a 1800 number and told me I have to provide my social security and date of birth. I expressed I have no knowledge of who they are and no records of any kind of their company and requested if they could email me any confirmation or notification that they now hold my loan. They expressed that they cannot provide any details without first getting them my personal information. Once I provided my personal information they told me that I was past due for two mortgage payments which I was NEVER informed about or even made aware of that my loan had been sold to this horrible company.

I am complete floored at how comical trying to make 1 mortgage payment is. You would after 5 phone calls and multiple hours on-line trying to set up a one-time payment (I have to fill out a form apparently once my “welcome letter” arrives to be able to make a recurring payment). Finally got my new loan number, then apparently there was no phone number attached to my account so I had to take an actual quiz to verify it was me after they’d already asked about 10 questions. Wanted to know my address from college 30 years ago. Barely passed quiz so they could add my number to account. The. They gave me a 17 digit random number so I could select a pin. Anyways… 3 hours later I see my account info and try to make a payment and pop up says no account found. How is this real???