Fifth Third Bank Mortgages Reviews

Where to start. Not sure if I should start with the awful customer service because literally every time you call you get hung up on so it takes several tries with extremely long wait times. Or should I start with the mortgage rate going up without any warnings, or the fact that the last time I tried to refinance my house the mortgage company ask for an insane amount of work to be done including somehow painting vinyl siding. When I questioned it they ghosted me, would not answer phone calls, would not return phone calls. By far one of the worst companies I've ever done business with

I pay my monthly mortgage on time and quite often more than the amount that is due. They took it upon themselves to pay a tax bill that was sent to me outside of the monthly payment I send in for my escrowed annual property taxes. As a result, the city refunded my money back to me and said it had been paid. Remember that they are "Here to Help!". When I realized what had happened, I called them and realized I owed them an additional $261 for the prior months' bill to bring my account to being current. I made the payment immediately. "Here to Help" isn't in their vocabulary! They mailed back my prior months' payment of $1450 and reported me as a delinquent account to the credit bureau. They are horrible! Stay away!

I bought a new car in January of 2022. This bank has the worst customer service. I live in a state there are no branches so I can’t go in and get help. Their customer service hours are terrible. Nearly ever single month of the almost two years now trying to make the payment has been a multi day process. First, they tried to process the payment through a 5/3 checking account I don’t have, instead of the account I provided them.

This company purchased my mortgage from Citywide. It's been nothing but harassment since. I get paid on the 5th of the month and always make my payment when I have verified my deposit has been made from my employer. They start calling on day 2 about the payment being late. Never mind that I have a 15 day grace period. I have explained to them month after month that I pay my payment on the 5th and to not call me to no avail. Now my homeowners insurance is 7 weeks past due and they are telling me my Insurance is not part of my Escrow.

I having been using online banking for about 6 months to pay my monthly mortgage. I have had several problems logging in and once again I needed help. I was told I had an error message that the system had timed out. I explained to the operator that the system timed out because I never received a security code in my e-mail that I need to receive before I could log in. That's why it timed out! I also tried to get a text sent to my phone and never received it either. I was told the solution to the problems was logging out and waiting a few hours before trying it again. I was told that would probably solve the problem.

Not to bad for getting a mortgage but after that it goes down the drain. Got hurt and tried to do a skip a payment. They forced me into forbearance, lied and said it wouldn't go on my credit, and tried to get me for back payment when I was told it would go to the back of my loan, and caused me to miss a payment while trying to work everything out. Then a storm hit and damaged the house. Because I was in forbearance they wouldn't give us the money and we are still dealing with loss draft. Everything they tell you is lies from the beginning. I do not recommend them for anything.

Every time I have an interaction with 5th 3rd it astounds me how horrible they are. Their customer experience is literally one of the worst experiences I have ever had... The systems they have in place are horrific, their poor customer service reps are set up to fail and their technology doesn't allow for cross channel communication. This particular interaction with them was regarding dismissing my PMI. My home value has gone up significantly. Their process is to have me send an email request to a generic inbox where nobody confirms receipt of the email. I just called in 6 weeks later after sending multiple emails and the kid on the phone told me they 'sent me a letter' rejecting my request.

Our mortgage was bought out by Fifth Third Bank 4 years ago. We've always had automatic payment set up. All of a sudden, they're calling EVERY SINGLE DAY, 7 days a week at 8 am because "they have not received the payment." Although the payment has been processed through our bank they keep telling us they have not received it. What changed? No issues for the past 4 years and all of the sudden our payments are late?? Today I literally lost it! Same woman calls on a Sunday morning at 8 am!! My only day to sleep in and she calls to harass us!!! It's unprofessional and unethical! If I could switch companies I would do it in a heartbeat.

I set auto payment on my mortgage. They charged me for every month then I faced with foreclosure. Event though I paid the amount, they made me pay again to save my house. I had proof of clear funds, I had proof of auto payments but they didn't care. They keep asking if I want to set up a payment. When I asked to talk to the supervisor they said he is unavailable. This bank is joke

5/3 Bank bought my mortgage out after I closed on my house. I did not pick this bank. I would go in the app and split the mortgage payments In half so every other week I got paid I’d pay half the mortgage. I was doing this for months and never heard from the bank. I went to purchase a car and then they ran my credit. Said I was 4 months late on my mortgage. I called 5/3 bank and they said we don’t do half payments and that the money I sent was returned to me. While on the phones I logged into my bank and I never was refunded anything. So then they tell me, "Oh it was a printed checked mailed to the address on file." I informed them I never got a check back. They looked up the checks and saw I never cashed any.

5/3rd bought my mortgage, so they were not my choice. I received a letter saying my escrow is increasing, therefore my payment is increasing...2 WEEKS after the payment due date, which was paid the original amount. I immediately called, made an additional payment. (I always pay greater than the minimum) and was assured all was good. 5/3rd put BOTH payments into LINGO and didn't apply. SO in the meantime the new payment amount was sent out (auto pay) then that shows my account was LATE....NO, YOU refused to apply the escrow changed payment properly....(another HINT, ya can't figure out their payment process on the website - and I'm an accountant)...

If you could change your mortgage company or prevent from FIFTH THRID BANK becoming your mortgagor, change them or STAY AWAY! This company is the only company I've dealt with that their CSR do not know what a Mortgage Note is. Once I was able to find someone competent enough to know what the Mortgage Note was, they state it could only be mailed! Company is difficult to deal with...period!

Absolutely the most horrible Mortgage Bank ever! I mean you have to register for automatic withdraw banking through the mail. Forget about customer service. They have a customer service number that places you on hold forever with an answering service and not even someone from the bank! Then when you want to file a complaint they hang up on you. If you have to call you should probably take a day off work because it will take you eight hours to get anything accomplished.

I’m so incredibly disappointed that this crap bank bought my mortgage. Terrible customer support, terrible online features, terrible app, terrible wait times, you wait on the phone for a half an hour just to get disconnected. I hope this bank gets bought out, wow. No joke, they are awful!

5/3 bought my mortgage, didn't send me my account number and gave me 5 days notice before my first payment was due, but I couldn't create an account because I didn't have my account number. All their communication is done via mail, and when my escrow increased I missed the mailed letter and was unaware the cost of my mortgage went up until I logged in to see my payment had not been applied. It was on time but because it was 5.63 short they marked it as overdue and didn't tell me. I paid the difference as soon as I realized it, but because I was into the next month by 3 days they reported my "late" payment to the credit agencies. Their online software is not built for mortgages, neither is their phone line. If I call it without my account number it asks for social security number and pin, and of course there is no pin number tied to the mortgage. All the staff are friendly, but the software is useless for handling mortgages.

This is a zero star review. My mortgage was sold to Fifth Third and they have made it a complete and utter nightmare to pay my mortgage. I have tried to set up an online account and it doesn't work. They force you to call in. When I call in, I get stuck in the phone loop from hell. I have called for 2 weeks now and cannot get an online account and cannot make a payment via phone. I called again today and they routed me to a voicemail. I am currently sitting on hold attempting to pay my mortgage for the umpteenth time and I am on hold on two different lines. One line has been on hold for 25 minutes and the other is at 10 minutes. DO NOT USE THIS BANK IF YOU HAVE A CHOICE!!! MISERABLE EXPERIENCE!!!

We do not have Escrow account and elect to pay our own taxes and home insurance. This bank over and over again keeps sending harassing letters regarding property insurance false lapse of coverage and tax payment false delinquent status based on inaccurate information. They are either extremely incompetent or are choosing to send these letters with malicious intent. Property tax payment information can easily be verified online or through quick phone call to tax assessor. Same goes for home insurance.

I have had a loan with Fifth Third Bank since 2011 which is a 15 year mortgage. I have paid every month on time. Now that I am getting near the end of my loan and have paid all of my interest they are not processing my payment, but rather are rejecting them until I get to the point in the month where the payment is late and then they assess a late charge. This is for the sole purpose of collecting late fees to increase profits since the loan is no longer profitable to them. I have to make multiple attempts each month to pay my mortgage, but they never accept the payment until it is late.

Worst most corrupt company ever! They purchased my loan from a previous lender with NO NOTIFICATION OF ANY KIND!! Then they called me from a 1800 number and told me I have to provide my social security and date of birth. I expressed I have no knowledge of who they are and no records of any kind of their company and requested if they could email me any confirmation or notification that they now hold my loan. They expressed that they cannot provide any details without first getting them my personal information. Once I provided my personal information they told me that I was past due for two mortgage payments which I was NEVER informed about or even made aware of that my loan had been sold to this horrible company.

I am complete floored at how comical trying to make 1 mortgage payment is. You would after 5 phone calls and multiple hours on-line trying to set up a one-time payment (I have to fill out a form apparently once my “welcome letter” arrives to be able to make a recurring payment). Finally got my new loan number, then apparently there was no phone number attached to my account so I had to take an actual quiz to verify it was me after they’d already asked about 10 questions. Wanted to know my address from college 30 years ago. Barely passed quiz so they could add my number to account. The. They gave me a 17 digit random number so I could select a pin. Anyways… 3 hours later I see my account info and try to make a payment and pop up says no account found. How is this real???

My mortgage was transferred to Fifth Third Bank and it has been a very difficult experience. I couldn't log in online to set up auto-pay so I called the support number. Was told that because I was new I could not set up my online account or auto-pay tell 30 days with the company. So then I approved two payments on my mortgage so I was covered a little past 30 days. I call the support number off and on for two months and can never reach anyone to talk to. If I do they have an issue and send me to another phone number or simply tell me they can't help and send me a number to call. I have never had to work so hard to get someone to take my money. I did get my account created but now there is no information in my accounts so now I'm trying to call again so I can see my mortgage account online that is not currently there.

Worst bank I have ever dealt with! Phone tree that keeps you on hold for 30-60 minutes before telling you the call center is closed and to call back later, representatives that pick up and have no idea why you are calling despite having to repeatedly entire information in the phone tree, unhelpful and borderline rude customers, 6(!) business days to respond to an email. Ultimately, my mortgage loan was sold to them and I so wish I could have it sold again. Now I am trapped. Please! No one knowingly should do business with this company. Right now I am fighting to have them pay a property tax bill from my escrow account which I have paid every month.

Same experience as another reviewer: "Mortgage was transferred to this bank. Trying to set up an account online and autopay is a joke. Their service is terrible. Live in hope that my mortgage gets sold on to another company as soon as possible in order to get away from these clowns." I can't believe they don't have the capability for automatic mortgage payments if you're using a bank account not with 5/3rd Bank. They need to update their infrastructure and interface!

Just spent a little too long on the phone with Fifth Third after they locked access to my account. They said it was because my phone number was not verified, yet I have had this account for years. Spoke to woman on phone who was like: it will take two weeks to get you reverified. I was like: What? This is my account. You locked it. I did nothing wrong. She puts me on hold and then magically unlocks my account with a number of codes she sent me. Why does customer service feel like they need to make me pissed off before they decide to help me? Why is that? Why not help me when I first ask? Why do you have to wait for me to get upset before you decide to help me? Why? Why? Why?

Charging me a $20 late fee even though they fully acknowledged it was paid on time in full, but there was an issue on THEIR end that the payment went in on the 3rd instead of the 1st but refusing to refund or do anything. Literally having to get my bank to report it as fraud. I know it’s only $20 but if they’re doing it with $20 they’ll do it with $200…horrible customer service. In the process of finding a new lender. Avoid at ALL costs unless you want to get charged for their mess ups.