Family Credit Management Reviews
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About Family Credit Management
Family Credit Management is a 501(c)(3) nonprofit credit counseling agency that has helped over 100,000 people find their way out of debt. Drawing on more than 30 years of experience, Family Credit Management is licensed to operate in every state and strives to bring the highest level of service to every customer.
Visit www.familycredit.org- 30+ years of experience
- Free consultations and budget reviews
- Licensed in all 50 states
- Services focus on unsecured debt
- May require closing credit accounts
Family Credit Management Reviews
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Our review standards
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Reviewed Jan. 20, 2015
Made one of the best choices of my personal life by enrolling into this program. My credit card spending was out of control and was in high debt. Luckily FCM was there to help me and then some!
Reviewed Jan. 20, 2015
I was overwhelmed with my debt and because of you, I was able to work through it and pay it off and still keep a good credit score and not be hounded by creditors. My creditors were obviously willing to work it out through you and made my life so much less stressful. Thank you for being there!
Reviewed Jan. 20, 2015
The help I have received from family credit management services has been beyond my wildest dreams. I appreciate so much how their personal service has helped me in consolidating my bills -- I will forever be in their debt. Thank so much.
Reviewed Jan. 20, 2015
After getting divorced and moving myself and son across the country I was in very deep debt and couldn't even pay the minimum on my credit cards. I am 5 months away from being credit card debt free. Just wish I had called sooner.
Reviewed Jan. 20, 2015
I felt very comfortable speaking with Sarah **, she understood my being apprehensive in moving forward for fear of being taken advantage of. She encourage me to check out FMCS thoroughly. I feel I am on my way to a better financial state.
Reviewed Jan. 19, 2015
FCM has helped me more than once. They are extremely easy to communicate with and are very flexible with changes to my account. Any time I need to add or remove a creditor, they handle it immediately and always follow up with a phone call. If I send an email on the weekend I even get a response then. They've also been honest about the different ways settlement versus full amount paid works and leave it to me to make that decision. If someone new is handling my account or covering for my regular handler, I always get a nice introductory email.
Reviewed Jan. 19, 2015
My husband and I have been with Family Credit Management for nearly a year. They have taken such a weight off, with helping out to pay back our creditors. Because of FCM we will be debt free in just over a year!
Reviewed Jan. 19, 2015
Family Credit Management is the real deal! We found them through a dear friend that highly recommended their services. We've just completed our first year. Our payments (for 8 credit cards) have been cut significantly & so have the interest rates. No more late fees & penalties! The staff at FCM have been so helpful & compassionate. I highly recommend this group if your upside down in debt & have lost hope. They have been a true blessing for me & my family.
Reviewed Jan. 19, 2015
I sure not have been able to pay off $100,000.00 after my husband died. It has been a long rode. Hopefully 3 months left. My son is using it also for his credit card. My girlfriend has been on it for about 3 years.
Reviewed Jan. 19, 2015
Family Credit was extremely helpful to me during a difficult time. They made the process very easy to understand. They negotiated my interest rates to either zero or 1%. They were friendly and communicated well. Very appreciative.
Reviewed Jan. 19, 2015
I have nothing but good things to say about Family Credit Management. Any time I have had a question, concern or general comments, someone is always available to help me and ensure I am getting the best help possible! Whether it be a change in my payment schedule, a change to my payment amount, or questions about my debts, they are always there for me!
Reviewed Jan. 19, 2015
Our experience with FCMS has been nothing short of fantastic. Honest, low monthly fee, simple to get onboard with them. They contacted all of our creditors and worked out a low or no interest payment plan. We are happy clients!
Reviewed Jan. 19, 2015
Overall they have great programs to offer. I wish paying off the creditors would go faster but these things take time.
Reviewed Jan. 19, 2015
I've found my experience with Family Credit to be very positive and helpful. Great customer service every time I've called for assistance. Would recommend them to a friend.
Reviewed Jan. 19, 2015
I'm so happy I decided to enroll in this program. Although it's been difficult to give up my credit cards, it was the best decision as I'm now on the road to being debt free! Family Credit Management has been helpful and supportive through this whole life changing process. I couldn't be more grateful!
Reviewed Jan. 19, 2015
Working with customer service was a smooth and pleasant experience from our first contact to our last. Always helpful and kind with our communications. I had heard some horror stores of other financial companies and had reservations but found our experience with family credit to be a completely stress free. I would recommend this company to all who want to work at being debit free. Thank you all who helped.
Reviewed Jan. 19, 2015
Getting out of all credit card debt.
Reviewed Jan. 19, 2015
I have already recommended your services to friends and family members. I was and still am impressed with the quality and customer service skills possessed by your representatives. There was rushing me to make a decision. Reps were patient and extremely knowledgeable. Able to answer questions or direct me to the proper personnel. I am very pleased with this program. Thank you for helping me out of a jam.
Reviewed Jan. 19, 2015
Very helpful when I started with Family Credit. Very quick responses when in need of help! I truly would recommend this service to others!! It is truly amazing when you do not need to deal with creditors. I can actually now feel debt-free!!
Reviewed Jan. 19, 2015
I am very happy with the service I receive from Family Credit Management. I would recommend their services to other people.
Reviewed Jan. 19, 2015
This agency was recommended through my EAP and they were able to help me get through a very difficult financial period in my life. I didn't think places like this existed, where they were looking out for you, but Family Credit Management, over almost 5 years, proved they are on my side! Their customer service has been excellent.
Reviewed Jan. 19, 2015
So far the best decision I have ever made. Worry-free. And love the direct payment system. I will recommend to my family and friends. Looking forward to the end of this.
Reviewed Jan. 19, 2015
Our family has had to do substantial work to try to things and stay out of bankruptcy, which was the direction we were headed in. Family Credit Management helped us get things rolling in the right direction and treated us with respect and understanding during a very challenging time. Thanks again!
Reviewed Jan. 19, 2015
I have been very satisfied with the services I have received. Fast, convenient, and confidential. Highly recommend it to anyone in need of consolidation.
Reviewed Jan. 18, 2015
I'm so happy to have found Family Credit Management. We are now on the road to paying off all our credit card debt in a manageable amount of time, where as before it would have taken forever. We are so thankful for their help! The process was so easy and fast. I couldn't ask for an easier company to work with.
Reviewed Jan. 18, 2015
I have called often times with a concern or a question and have always been treated courtesy and have never been made to feel dumb or stupid for calling. If one of you had to call me back it was always in a timely manner and my question(s) were always resolved. I don't have any friends who are in need of your services, but yes, I would recommend them.
Reviewed Jan. 18, 2015
Due to some unfortunate life changing events, my wife and I found ourselves drowning in credit card debt that was becoming unmanageable. Then we discovered FMC, honest folks with a real solution. We are over halfway through a five-year plan to be debt free - Thanks for getting us on our way and lifting the pressure of what we once thought was an irreversible financial difficulty.
Reviewed Jan. 18, 2015
We were struggling trying to keep our heads above water and someone recommended Family Credit Management. Are we ever glad we applied. We have hope now of getting out of debt and improving our credit rating. Everyone we have dealt with has been so kind and never made us feel ashamed but rather hopeful. We would recommend this company to anybody wanting a brighter future.
Reviewed Jan. 18, 2015
I was in desperate need of assistance when I contacted Family Credit Management. I had over $40,000 in credit card debt and was drowning. Consolidating my debt with a reasonable interest rate on each card has helped me budget and I am now at around $30,000 after 1 1/2 years in the program. God willing with the new job I have, I will be able to get out of debt even sooner than the 4 years in the program.
Reviewed Jan. 17, 2015
Christine ** and Family Credit Management worked with my financial institutions and my financial abilities to manage my credit card debt with several accounts. Christine always treated me with full respect and guided me whenever a circumstance required her advice or assistance. She always was there communicating with me by telephone or by email. I have been with Family Credit Management for almost five years and I am now at the end of my program with them. I have become debt free in all of my other financials and within a few months, I will be debt free from my history of credit card debt. I cannot thank Christine and Family Credit Management enough. They kept their part of the equation which made it easier for me to keep mine. Thanks so much for helping during my difficult financial times.
Reviewed Jan. 17, 2015
I am happy with what FCM has done for me as far as helping me reign in some of my debt. By having them review and deal with some of my debtors helps me be less spread out. I appreciate their help and am working toward being debt free with their help!
Reviewed Jan. 17, 2015
I feel great after getting the help I need with a payment I can afford.
Reviewed Jan. 17, 2015
I just want to say that Family Credit is the best ! I was at my wit's end with creditors calling every hour, I was in tears all the time and so stressed out I could barely function! It is such a relief to know that the staff at Family Credit is always there to help me! No more phone calls, and even with my job loss the staff has been so supportive and helpful. It just seems thank you Family Credit isn't a big enough statement!
Reviewed Jan. 17, 2015
Paid off 2 creditors and the rep was angry that I did so myself!
Reviewed Jan. 17, 2015
I have been involved in a lawsuit for three years, and needed help with debt management. Family Credit has helped me to keep my credit while the lawsuit is being resolved. I can see the light at the end of the tunnel. Thank you!
Reviewed Jan. 17, 2015
When I was divorced a few years ago, I was left with debt that I had no idea how to deal with. I contacted Family Credit Management and they help relieve my stress by working with my creditors and setting me up with a monthly payment that fits my budget. They have been great answering my questions and assisting me when needed. I couldn't ask for more.
Reviewed Jan. 17, 2015
FCM was very helpful to us in getting out of debt. They save us hundreds in lowering our interest rates. I highly recommend them.
Reviewed Jan. 17, 2015
My husband and I joined Family Credit about 4 1/2 years ago and we are almost out of debt. What stands out to me about Family Credit is how nice they are and willing to help you with whatever you need. We have stuck by the plan they set up for us and it has really been easy .
Reviewed Jan. 17, 2015
I have recommended Family Credit Management to friends and family members. They got my husband and I on the right track when we felt hopeless and buried in debt. They have been nothing but helpful and courteous throughout... and completely trustworthy. If you need help, ask them for it. You will be glad you did!
Reviewed Jan. 17, 2015
When no one else wanted to help me, I found FCM and gave me hope for my credit future. I'm so happy with anyone that helps me because they are so timely and efficient. I know in a few years, I will be debt free and it's all thanks to FCM!
Reviewed Jan. 17, 2015
I have had a fair experience. It seems that everyone there wants to help me do well but a lot of times things just don't work out. I just recently had a bill go into collections because I thought it was being paid on time and it wasn't. I would like to trust this company but I can't. I have to keep checking to make sure everything is being done.
Reviewed Jan. 17, 2015
I am very pleased with my account at Family Credit Management. The associates explain everything to you and help you all along the way. They try to help you get answers for all of your concerns and questions. I'm very close to completing my goal, and it feels great.
Reviewed Jan. 17, 2015
It is great to see that there is an end to these credit card bills. With the rates cut there is light at the end of the tunnel, thanks to Family Credit. They have been great to work with and to take charge of my bills. I would recommend them to anybody that has a large amount on credit cards.
Reviewed Jan. 17, 2015
I've been with you guys since November of 2013 after a decision to consolidate my credit card debt and it was one of the best decisions I've ever made. My credit card debt was a result of having to live off them while in college and after I graduated I had amassed basically 10,000 in credit card debt over 8 years. Since I've used you all I have one card payed down and the others are decreasing as well. I'm on a four year plan which would allow me to be credit card debt free and I'll be happy when that day arrives. Thank you!!!!
Reviewed Jan. 17, 2015
Family Credit Management was very helpful during a difficult time. They continue to do a great job for us. We are looking forward to being debt free.
Reviewed Jan. 16, 2015
I am very happy with this program. I look forward to being debt free in four years. You all have done an awesome job.
Reviewed Jan. 16, 2015
I found the client support to be very helpful. I received prompt replies to my questions and concerns. The process was very easy to complete.
Reviewed Jan. 16, 2015
Family Credit Management has been most helpful. The representatives have been polite. The housing department in reference to Laura has been kind to answer my questions. Knowledgeable in her area of expertise. Overall we are pleased with the services. I would recommend Family Credit Counseling.
Reviewed Jan. 16, 2015
Family credit was so easy to work with. We are in our final months of payments and can't tell you how good it feels. Not afraid to check the mailbox anymore, and our credit rating is on the rise. Thank you Family Credit!
Reviewed Jan. 16, 2015
I have been able to work on getting out of debt with Family Credit Management. The staff has been very helpful and the statements keep me updated.
Reviewed Jan. 16, 2015
We have had a great experience with Family Credit Management. The staff is very knowledgeable and courteous. They have always been very quick to respond to questions I've had throughout the process. Would highly recommend.
Reviewed Jan. 16, 2015
I have had a few small mishaps with some customer service members not doing what was asked of them but now I am assigned to one and hope all those problems will end.
Reviewed Jan. 16, 2015
I was over $8000 in debt. A plan was made that was reasonable that I could manage. I'm now just a matter of months of being out of debt completely. I've been able to pay off a couple of credit cards early with no further fees added. And the people have all been kind and helpful. I definitely recommend considering Family Credit Counseling to get control again over your finances!
Reviewed Jan. 16, 2015
Service from FCM has been fair. Updates to account balances are not provided, and there is no communication regarding the accounts being handled by FCM. FCM is essentially just a liaison for making payments to debtors at a fee, but there is hardly any accountability. I did not realize that there was no payment or a late payment was made (can't remember the details) until my credit monitoring provided informed of the late payment. It was too late to rectify the situation by then. I had to initiate a call/calls to FCM to get an explanation. I had asked this 1 of 2 creditors whether I could just send the payments to them directly so I can better monitor it, but I was informed that the account would revert to the higher interest rate. Therefore, I'm only staying with FCM to keep the lower interest rate. Except for this, I am not confident that I can rely on FCM to apprise me of issues, if any, regarding my account or on obtaining accurate balances.
Reviewed Jan. 16, 2015
The service saved my credit. I am paying less towards my credit cards but will pay them off in 5 years vs 20.
Reviewed Jan. 16, 2015
I am glad that I was able to have Family Credit Management help me manage my credit cards, because now the balance that I owe is getting lower and will have them payed off soon. They helped me to cancel the credit cards and make arrangements to pay them off. If I would not have consulted with Family Credit Management, I would have continued to use my credit cards and the balance would continue to increase causing me to never pay them off. Family Credit Management is the way to go if people are not able to eliminate or pay off their credit cards by themselves! Thank you, Family Credit Management team.
Reviewed Jan. 16, 2015
I never thought I would be on my way to being debt-free. I had creditors calling, and was even being sued. FMC helped me along every step of the way. Every point of contact seemed genuinely interested in helping me get out of the credit "black hole" I had created for myself. At first, I couldn't believe it was real - figured it was one of those credit scams. Trust me, this is the best company if you are serious about helping yourself. I finally see light at the end of the tunnel!
Reviewed Jan. 16, 2015
The only complaint I have is that twice we have sent in our payment to Family Credit Management, in plenty of time to get it to our creditor, and they received it late. Other than that, I am very happy with Family Credit Management.
Reviewed Jan. 16, 2015
It is truly a blessing to have found Family Credit to manage my finances. I see the light at the end of the tunnel. Now it is up to me to keep my debt manageable.
Reviewed Jan. 16, 2015
Family Credit has been overall a good experience. Has a glitch or two but was quickly quelled. I would recommend their service.
Reviewed Jan. 16, 2015
My only concern is that balances are not shown on the statements.
Reviewed Jan. 16, 2015
Always courteous always there to help. I received my statement so I know where my account is at which is wonderful and I've had a great experience with every part of your business. Thank you.
Reviewed Jan. 16, 2015
I found many credit management companies out there and didn't know who to trust. Many I talked to tried to sell us their "deals" that I later found out were not deals. This company is very good and work with you to help you, not make money off you. When later things picked up for us we were able to up the amount of money we pay, therefore will pay off our bills even quicker. I highly recommend this company.
Reviewed Jan. 16, 2015
Very good service and nothing but honest. Statements come from creditors every month. I am almost done and my credit score is better than ever.
Reviewed Jan. 16, 2015
Family Credit has been very helpful, kind and understanding, and have made the process easy. Will be done in Sept. So excited.
Reviewed Jan. 16, 2015
I have had only good luck with Family Credit Management. I've never had a bad experience with them and I've been dealing with them for about two years now. I would highly recommend them.
Reviewed Jan. 16, 2015
I will definitely recommend your services to others in my situation, very attentive, professional and eager to help.
Reviewed Jan. 16, 2015
I have had the most pleasurable experience and never had any problems or issues. You guys are honest and have never done anything that I could possibly object to. I will recommend to anyone I know who needs these services.
Reviewed Jan. 16, 2015
I am only frustrated that there is not a monthly balance update or tracking of how much is left to be paid.
Reviewed Jan. 16, 2015
I have never had any issues and they, FCM has assisted in getting my finances in check and on the correct path.
Reviewed Jan. 16, 2015
Experience has been great. Looking forward to being debt-free.
Reviewed Jan. 16, 2015
I'm extremely satisfied with the way Family Credit Management handled my accounts and help me and my family achieve our "debt free" goals. It took us four years but it was well worth it. I would certainly recommend Family Credit Management to anyone who needs guidance in achieving a "debt free" life.
Reviewed Jan. 16, 2015
Allows you to manage debt while building credit back.
Reviewed Jan. 16, 2015
I am so thankful for Family Credit Management. They helped me get out of the mountain of unsecured debt within a very short time. There was always someone there if I had questions and tackled any unforeseen issues within a day. Thank you.
Reviewed Jan. 16, 2015
Thank you for continuing to hire great people who excel at customer service. I would love a budgeting tool.
Reviewed Jan. 16, 2015
I had to sift through a few scams before finding this company. They were recommended by my accountant. They were able to negotiate on my behalf to have my interest rates lowered a lot! Now I have two lower monthly payments that are consistent, unlike credit card payments which can go up and down drastically. I finally have a plan to get out of debt. They have been very helpful if I needed to delay payment a little bit too. They have all been very cordial and respectful. I honestly don't know what I would have done without them!
Reviewed Jan. 16, 2015
We were very happy with all that Family Credit did for us. Not only did they help us to get out of debt but gave us pointers on how to stay out of debt. They also helped us to cut costs in other areas of our life. They are always very friendly and helpful.
Reviewed Jan. 16, 2015
I went into Family Credit Management in 2011 with 8 credit cards accumulating to over $22K. They put me on a 5 year plan to eliminate that debt. I have called them a couple times in the last 3 years to change some things and they've always been friendly. I get two deductions from my checking every month, I can't wait for 2016 to be here so I can have freedom to breath again!
Reviewed Jan. 16, 2015
Family Credit is the best. I have been doing it for 2 years and I am so glad that I did. I have paid off 2 credit cards and 1 will be paid off in April of 2015. All I can say is if you need help on getting out of debt, this is who you need to call. I love it and sleep better at night not worrying anymore.
Reviewed Jan. 16, 2015
Family Credit Management has greatly simplified my financial responsibilities and significantly reduced my stress.
Reviewed Jan. 16, 2015
What FCM did for me was perfect. They obtained very favorable settlement rates and I'm over half done with settlement of the affected credit cards. There are a bunch of other players. You want these guys.
Reviewed Jan. 16, 2015
All of my experience with Family credit has been very professional. Everyone I have worked with is extremely helpful and very easy to do business with. I love working with Family credit (not so much the reason I have to) but everyone makes a very hard situation much easier and less stressful to manage. I just can't say enough wonderful things about all the customer service reps I have worked with. They will field my question, address my issue and follow up with me in a very timely manner.
Reviewed Jan. 16, 2015
I am very satisfied with the debt consolidation experience and all the help that was provided by Family Credit.
Reviewed Jan. 16, 2015
From the first call I made to Family Credit Management, everyone has been very nice, helpful. I know I caused my problem but no one has ever made me feel bad or belittled me for what I did to myself. All have been professional in a caring way.
Reviewed Jan. 16, 2015
I'm very satisfied with this organization and how they've helped me pay down my debt. The fact this is a non-profit organization is important. The payments are made directly to the creditors and debt companies right away. I've had to make arrangements last minute on payments I couldn't pay at the time or had to postpone. I was able to easily communicate with a representative whether it be phone or email to do this. I'm close to paying off my debt and as I'm near that the weight off my shoulders lifts. I'd recommend this and have recommend this organization to friends. Thank you for helping me.
Reviewed Jan. 16, 2015
We were having troubles paying our credit debt. Checked the net for ones that are christian, had a triple A rating from the BBB, we didn't have to look far there was Family Credit Mgmt. And they were willing to work with us on our payments owed.
Reviewed Jan. 16, 2015
My husband and I are so very pleased with the service that we have received from Family Credit Management. The sign up process was very easy, the person we talked with is very knowledgeable and friendly, and we are so much closer to paying off our outstanding debt thanks to them. It has been a very smooth process with nothing ever hidden.
Reviewed Jan. 16, 2015
I highly recommend Family Credit. I have learned so much about healthy credit card use and credit reports. I am nearly debt free!
Reviewed Jan. 16, 2015
I found you on the web, I knew what I was looking for and what I read sounded good. During my first call, my payment program was set up and we got started. In five years I was able to repay the equivalent of a down payment on a large house. I recommend Family Credit to anyone that seems to need you help. Thank you.
Reviewed Jan. 16, 2015
I would recommend FCM... very easy to use. Brieanna ** is a wonderful rep for your company!
Reviewed Jan. 16, 2015
I really appreciate your assistance! Your staff is always professional, friendly and knowledgeable. I have recommended your service to many others and will continue to do so. Keep up the fine work.
Reviewed Jan. 16, 2015
I've emailed FCM several times with questions, comments, concerns and I've always received a timely reply. I'm very happy with their service so far (been with them for almost a year, I guess). The constant "almost out of debt" updates that I receive from FCM really make me feel good!! Their website is simple, and very easy to use.
Reviewed Jan. 16, 2015
Everyone at FCM has been so helpful and always available when I have questions. I'm so glad I found this company!
Reviewed Jan. 16, 2015
We have received excellent service from Day! We have been on our way to plan going on 3 years!
Reviewed Jan. 16, 2015
I am very pleased with FCM! I feel good about paying down my debt! The staff is extremely kind and helpful! I would definitely recommend them to anyone who feels unable to get out of debt on their own!
Reviewed Jan. 15, 2015
In such a stressful time, everyone I dealt with was very helpful and there was no judgment. I have recommended FCM to others. Anytime I had a question or a change to the accnt, everyone was extremely helpful. Thank you.
Reviewed Jan. 15, 2015
Wonderful experience with Family Credit Management! I have recommended this service to several of my friends and family. There are a lot of scams out there but this company is not one of them. Thanks to them I am on my way to being debt free!!!
Reviewed Jan. 15, 2015
This is an extremely helpful service! All of my contact with the company has been very positive. To be able to eliminate or significantly lower my interest charges and also lower my monthly payment has been a lifesaver! After contacting Family Credit Management I was able to breathe easier... and see some light at the end of the tunnel! Thanks to FCM for your help!
Reviewed Jan. 15, 2015
Family Credit Management is a great help to me and my family. I recommend family credit management to everyone. Keep up the good work.
Reviewed Jan. 15, 2015
My recent statements have not reflected which creditors have become ZERO balances. On the statements from you it was stated that an asterisk* would indicate which have been paid off. My last statements don't even show ANY amounts anymore. When a creditor has been paid off (which some have) why do I still pay the same amount to FCM every month. Should that amount go down or just stay the same and other creditors get paid more since others are paid off?
Reviewed Jan. 15, 2015
I started my account to consolidate hospital and credit debt that I had fallen behind on. Everything is broke down and explained and the few times I needed to move my payment date they were always helpful to make sure my best interest was taken care of. Would use services again and definitely recommend to all!
Reviewed Jan. 15, 2015
The org did what they are supposed to, no surprises, always good helpful responses from all staff. So far very good experience.
Reviewed Jan. 15, 2015
Very knowledgeable staff and a quick and easy process. I have and will continue to recommend people to this company.
Reviewed Jan. 15, 2015
Heidi ** has been a wonder resource to the people I have referred throughout the years. Heidi and Family Credit Management provide an invaluable resource for people looking for assistance with regard to their financial affairs. I have referred a lot of people and will continue to refer people because they provide a unique benefit that allows people to become more financially independent and fiscally responsible.
Reviewed Jan. 15, 2015
Glad this is almost over. You have helped me get rid of this burden. Taken a little longer than I had hoped for but we got it done. If I know of somebody you can help, I will give them your info. Thanks.
Reviewed Jan. 15, 2015
I would like to see my balances going down on the statements instead of what being paid on each bill.
Reviewed Jan. 15, 2015
We are extremely satisfied with Family Credit. It's amazing how quickly we are paying off our debt. Family Credit has been there every step of the way, answering all our questions and helping in every way they can.
Reviewed Jan. 15, 2015
I am very pleased. All was going well until I was laid off. I would highly recommend.
Reviewed Jan. 15, 2015
They have helped me get my debt in control. They are courteous and quick with responses. I have yet to have any issues and would recommend Family Credit Management to anyone.
Reviewed Jan. 15, 2015
The debt analysis request was sent to me in a timely manner. However, I believe the provided analysis could contain additional information which the client may find useful. For example, contact information of all creditors and any possible options available to the client that would assist in resolving the debt sooner would be helpful in making any appropriately informed decisions.
Reviewed Jan. 15, 2015
My experience with FCM has been great. I'm within a year of being debt free and couldn't have done it without them. They are just a phone call or email away and always willing to help. Christine has been fantastic. I would highly recommend FCM!
Reviewed Jan. 15, 2015
Heidi ** has been an excellent resource for the employees at Wesley Willows. They have appreciated having Family Credit as a resource for financial planning. The employees who attended Heidi's financial wellness program have provided feedback that this program was extremely helpful to them.
Reviewed Jan. 15, 2015
Family Credit has been a blessing to our family. We no longer get calls from creditors because payments are late, and since they helped negotiate lower interest rates, we are finally seeing the balances go down. It takes discipline and hard work to become debt-free, but Family Credit is giving us the ability to continue to keep our eyes on that goal. I highly recommend them.
Reviewed Jan. 15, 2015
They were able to work with 3 of my creditors to reduce my interest rates and set up set monthly payments. It has helped me to get my credit score back up and reduced my debt. Customer service has always been easy to work with too.
Reviewed Jan. 15, 2015
Your company's service is very good. When I emailed with questions I get a response the same or next day which is all I can ask. When I have called it is really nice that I can get someone on the phone quickly, speak with them and get the answers or assistance I need. My only criticism is that your online account information is limited. It would be nice to see the balances of the accounts I am paying off, an estimated "Pay in Full" date for example, or other ways to utilize the information. I do get statements mailed by each credit card company. However I would find it a lot easier to be able to track the information online at your site, where I make the payments.
Reviewed Jan. 15, 2015
Always pleasant and easy to work with and easy to get a hold of and willing to help. Highly recommend.
Reviewed Jan. 15, 2015
I highly recommend Family Credit to help you out of solving your debt problems. The stress of meeting deadlines for payment has been eliminated and I no longer worry if the debt is paid on time. I have health problems because of stress.
Reviewed Jan. 15, 2015
Doing great job!
Reviewed Jan. 15, 2015
I have from the very first contact with your company been very pleased. Every phone call has been professionally handled my questions answered and even going to little further researching things I need to take be taken care of in a timely manner. Thanks.
Reviewed Jan. 15, 2015
I am completely satisfied with Family Credit Mgmt. I have been able to pay off most of my debt in a shorter amount of time than I would have doing it on my own, and with less interest at the end. I definitely recommend FCM.
Reviewed Jan. 15, 2015
So glad I did this, looking forward to being debt free!
Reviewed Jan. 14, 2015
I am in about a 44 months payoff. I am about 1/2 way through, and I know there is a light at the end of the tunnel. My issue was not so much credit debt as it was loss of income without a loss of bills. I think it would help to add a percentage amount to each billing cycle, i.e., "You are currently 10%, 25%, 60% done." Also, it may be good to offer annual credit reviews at your office.
Reviewed Jan. 14, 2015
Before I found Family Credit Management, I had a really hard time trying to juggle payments to each of the credit card companies I owed each month. Due to my inability to pay a little to each company every month, I saw my interest start to build and build and build until I owed more on the cards than what I had originally charged. Now that I have been with Family Credit Management for a year, I can already see how well they are helping me to pay off my debt. The staff is great at being available to you every step of the way, and they are wonderful at explaining any concerns you may have in a way that you can understand it. They are also willing to help you work with what you can afford to pay.
I recently took a job that pays less than my original job as my job was eliminated and they were able to help me by working with my creditors to try and lower my payments even more and this has been more helpful than I can ever think would be possible. To me, Family Credit Management is helping me to get my life back on track and is there for me whenever I need them. For this, I am truly grateful and would recommend their company to others seeking help in overcoming their debt problems.
Reviewed Jan. 14, 2015
Very good experience.
Reviewed Jan. 14, 2015
Family Credit personnel were great. Any time I needed to call and discuss something with my representative, she was very pleasant and a joy to talk to. I have recommended your service to my daughter who needs help. I think she is scared to call.
Reviewed Jan. 14, 2015
Family Credit has been a great help to me through the years with them.
Reviewed Jan. 14, 2015
Excellent company, always ready to answer questions. Great customer service as well as input and guidance on debt management. Very personal staff that take the ease off a difficult situation of being in debt. I highly recommend this company and should continue to be a leader in debt management.
Reviewed Jan. 14, 2015
FCM has quietly and effectively helped my wife and I achieve our goal of being debt free before our daughter starts college this fall. It was a long range plan of our for years, but until we hooked up with FCM we were spinning our wheels. The hardest part of the process was convincing ourselves that this was truly an opportunity to get our outstanding debt & credit cards under control and not some shaky fly-by-night organization out to scam you for your cash. Setting the program up was pretty easy, once on the program the funds were auto-deducted from our checking account, and paid each month and we didn't have to do anything. This August we will be done with FCM and making that almost $700 a month payment to them (our cards balances) and we cannot wait for that to happen.
Reviewed Jan. 14, 2015
Our experience with FCM has been fantastic from the start. They walked us through our options and have made it so easy to stick with the plan and give us useful tools.
Reviewed Jan. 14, 2015
I started using Family Credit Management when I was 26 after finally realizing I didn't want to pay $350 a month for the rest of my life for a computer, a guitar, and a semester of tuition when I was 18. I reluctantly typed "debt consolidation" into a search engine and after sifting through the scams I found familycredit.org and it changed my life. After a short phone call I went from $350 a month in credit payments to $150 a month. They even included some old outstanding balances for cornerstone credit that I didn't even remember I had, and I was still paying less than what I was before. Not only that, but as of now I'm 29 and by this time next year I will be completely debt-free. I can't begin to tell you how amazing that feels after 8 years of feeling crushed beneath debt while trying to attend college and hold multiple jobs. If you feel like your debt is too much to bear, don't hesitate to call and sign up with Family Credit Management Services. You won't regret it.
Reviewed Jan. 14, 2015
All around have had great customer service! Easy positive process. But definitely need to call out Anna **, who has been great to work with! Easy to reach, good at explaining everything, and quick to follow-up on issues! I really appreciate it!
Reviewed Jan. 14, 2015
Everyone has been very courteous and helpful. I don't have a single negative things to say. My debts with only a few more payments will be gone. This program helped me to accomplish this faster than had I done it alone. My credit score had also come up over 100 points and is now in the green by completing this program. I highly recommend this company to anyone!
Reviewed Jan. 14, 2015
FCM helped me to get my credit card spending under control. It's a lot easier to stay on track when you have only one monthly payment and have to learn to live on what you earn. This program has been such a blessing to my family ~ I will be debt free in less than six months and taking my family to Disney World debt free!
Reviewed Jan. 14, 2015
I have been working with FCM for over a year and I am extremely pleased with the results and with the customer service I receive. I can now see the "light at the end of the tunnel" with regard to my debt and eagerly await the day when it is paid in full. FCM has been most helpful in helping me understand their process for paying down my debt and I am most grateful for that. I would recommend FCM to anyone having debt problems.
Reviewed Jan. 14, 2015
We have been very blessed to find Family Credit to help us with our debt problem. They have helped us with a payment arrangement and we are very appreciative.
Reviewed Jan. 14, 2015
A collection agency for American Express came after me out of the blue last February. FCM was able to work with AMEX to enroll me in their payment plan instead, and at a lower monthly payment than I expected. I'm a year into it already and it is going very smoothly. I had approached a couple of organizations - which I now realize were scams - before committing with FCM. I am so glad I went with FCM. I know that my payments are going to pay off my AMEX balance and with only an $8/month service fee. Would definitely recommend.
Reviewed Jan. 14, 2015
Very good experience! Would recommend to anyone having problems paying bills!
Reviewed Jan. 14, 2015
We had fallen more than 25,000 in debt due to several unfortunate events. Fortunately Family Credit became a trust resource in helping us to pay off that debt in less than five years. I could not be happier with their services. Most importantly, my wife and I can now begin to reestablish financial stability without the use of credit. How liberating it is to no longer have the weight of 25,000 dragging up down from purchases to purchases.
Reviewed Jan. 14, 2015
I have not had any problems. The few times that I have called, I have received wonderful service. The reps are always friendly and helpful.
Reviewed Jan. 14, 2015
Dan and I have had a great experience with Family Credit Management. It is the most wonderful feeling to see the balance of our debt going down without having to deal with our creditor's personally. Questions are answered promptly by email and calling them for advice is pleasant. I am so thankful that we found them!
Reviewed Jan. 14, 2015
I have been a client for several years and I have consistently received prompt, professional services. Questions were answered to my satisfaction. Several times, assistance with problem solving with creditors was provided. I highly recommend this agency.
Reviewed Jan. 14, 2015
So far, I have nothing but wonderful things to say about this company. You have been so great with all my needs. Everyone that I have worked with has always been there to help. Thank you so much in my time of need!
Reviewed Jan. 14, 2015
I truly recommend this service. They make affordable plan to pay your credit cards off and be debit free. I am happy.
Reviewed Jan. 14, 2015
Heidi has presented numerous times at Rosecrance Ware Center to staff and clients with serious mental illness. She has provided education on how to protect Identity Theft, basic budgeting skills, and credit repair. She provided written handouts and really helped clients and staff.
Reviewed Jan. 14, 2015
I was in a vicious credit cycle and living above my means. Family Credit worked with my creditors to reduce interest rates from 29.9% to 9%! My credit score hasn't been affected and has actually gone up! The automatic withdraw is very convenient - an added bonus is the different payment options to meet your monthly amount due (weekly, bi-weekly, etc). The counselors are fantastic! Very personable, compassionate and helpful. There is a light at the end of the tunnel that I am quickly moving towards. Credit cards are no longer a part of my life and a huge burden has been lifted. Don't file for bankruptcy and don't continue the credit card cycle. Family Credit is the way to go!!
Reviewed Jan. 14, 2015
I have found FCM to be consistently helpful in aiding me to reduce my debt. I really appreciate the humble and helpful attitude of every staff member that I have worked with. The result of our teamwork has been the significant elimination of debt.
Reviewed Jan. 14, 2015
I highly recommend this company. So much burden off my shoulders and they make it easy to pay off debt fast. No hassles and if ever you need to speak to someone (a live voice) they are always patient and understanding.
Reviewed Jan. 14, 2015
In the beginning, I thought things moved slowly. I thought contracts with creditors should have gone faster. Also, I thought payments would be paid each month and not show up as a late payment each month.
Reviewed Jan. 14, 2015
I've had nothing but good experiences with the people I've worked with on the phone. Everything, to pats on the back with word of encouragement. To sure we can hold your payment for a day. They understand emergencies arise in all our lives and they will try almost anything to help.
Reviewed Jan. 14, 2015
My experience has been awesome. When I have needed to change the date my automatic deduction occurred, I have no issues. I received statements from the debtors and can see the light at the end of the tunnel. Almost there and for that I am extremely grateful!
Family Credit Management Company Information
- Company Name:
- Family Credit Management
- Year Founded:
- 1999
- Address:
- 11 N. Wabash, Ste. 1408
- City:
- Chicago
- State/Province:
- IL
- Postal Code:
- 60602
- Country:
- United States
- Website:
- www.familycredit.org
