Family Credit Management Reviews

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About Family Credit Management

Family Credit Management is a 501(c)(3) nonprofit credit counseling agency that has helped over 100,000 people find their way out of debt. Drawing on more than 30 years of experience, Family Credit Management is licensed to operate in every state and strives to bring the highest level of service to every customer.

Pros
  • 30+ years of experience
  • Free consultations and budget reviews
  • Licensed in all 50 states
Cons
  • Services focus on unsecured debt
  • May require closing credit accounts

Family Credit Management Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase

    Reviewed March 6, 2015

    A great value! For a low monthly maintenance fee I am getting back on track.

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    Customer ServicePricePunctuality & Speed

    Reviewed March 4, 2015

    Working with FCM was one of the best choices of my life. They immediately reigned in my out of control interest rates and had me on a payment plan soon thereafter. I was able to keep track of my account online and the chat option was extremely quick and easy when I need to speak with someone regarding my account. Before I knew it, my accounts were paid off and things couldn't be better! Thank you FCM for helping me gain control of my finances sooner rather than later!!!

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    Staff

    Reviewed Feb. 19, 2015

    The service was friendly and very informative. I will recommend to others.

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    Punctuality & Speed

    Reviewed Feb. 18, 2015

    I am so happy that I finally decided to take control of my debt. Sarah has been amazing and very prompt. I would not be able to do this without Family Credit management!

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    Customer Service

    Reviewed Feb. 16, 2015

    I sobbed through my first call to Family Credit. I was in over my head and just kept crying to the point that my husband had to speak for me. FC said, "It will be ok. We're here to help." Family Credit was there every step of the way! Thanks!

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    Verified purchase

    Reviewed Feb. 14, 2015

    FCM has been a wonderful experience. I am very close to having everything paid in full and it is such a great feeling. I am securing my financial future by taking part in this program. Highly recommended.

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    Verified purchase

    Reviewed Feb. 13, 2015

    I am very pleased with the service Family Credit provided. They did all the hard work paying the monthly bills and finally I'm debt free. I could not have done it without their help. I strongly recommend for anyone who is serious about taking control of their finances.

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    PriceStaff

    Reviewed Feb. 10, 2015

    Great service. A real relief to pay off debts at low interest rates.

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    Verified purchase

    Reviewed Feb. 7, 2015

    I have noticed that the payment to my payers are taking longer each month.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Feb. 7, 2015

    Family Credit was a God-send! Very helpful in every way possible. They were extremely caring and listened to our situation. Always available by phone or email and their responses were handle very quickly.

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    Staff

    Reviewed Feb. 5, 2015

    Jennie ** is the best. She was polite, very knowledgeable and respectful. With her guidance, we are on our way to "freedom" and retirement. Jennie is an asset to FCM second to none. With her on your team, success is just around the corner. Thankful we were led to her by our Lord.

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    Contract & Terms

    Reviewed Feb. 5, 2015

    FCM was recommended to me by a credit card company that I had fallen behind payments on. The fees that FCM charged seemed like a lot at first, and perhaps they were, but they also helped negotiate better repayment terms for me and were very helpful and polite to deal with. Definitely provided the structure and discipline that I needed.

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    Staff

    Reviewed Feb. 4, 2015

    I had to find a way to get out of credit card debt. Dealing with it by myself was like trying to save a sinking ship. A friend recommended this local organization that helped her. I signed up and received my starter's package. My debt was consolidated and now it's paid off!

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    Verified purchase

    Reviewed Feb. 4, 2015

    I was extremely grateful to have found Family Credit Management. I was running out of options and was not sure how to handle the situation I had got myself in to. With the help of Family Credit Management I was able to efficiently manage my debt and ultimately pay it off. I would recommend this site to assist in your debt management. Thank you for your assistance FCM!

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    Punctuality & SpeedStaff

    Reviewed Feb. 2, 2015

    Jennie ** is awesome. Not only is she very knowledgeable regarding the laws and Family Credit rules and regulations, she is pleasant, timely in her responses and very respectful. She is the best and nothing but an asset to your organization.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Feb. 2, 2015

    This company is the greatest. At first it was really tough on us but we were not in the best of shape when we called them for help. We are less than a year away from being debt free. We could not done this on our own. They are very helpful and they took very good care of us and we are very grateful for all they did for us.

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    Price

    Reviewed Jan. 31, 2015

    Family Credit helped us reduce the amount of interest being paid on debt. This is enabling us to bring our total debt down and look to a future of being debt free.

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    Punctuality & Speed

    Reviewed Jan. 31, 2015

    This has been a big relief. Late fees and past dues eventually go away. No more shuffling bills. One fee and FC does the rest. Balances are going down and surprising how you can manage without credit.

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    Verified purchase

    Reviewed Jan. 29, 2015

    I can seriously say that without the help of Family Credit I don't think I would have been able to pay so much of my debt off already. I should only have maybe one more year and then I will have all my credit cards paid off. I will be sad to go but thankful that Family Credit helped me pay off my debt and be able to live a little more comfortable. Thank you!!!!!

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    Staff

    Reviewed Jan. 28, 2015

    Coming to FCM was diffcult because the debt was in my name, but it was the outcome of economic coercion from a past relationship. Though some of it was my own, I felt so discouraged with paying on debt. FCM gave me hope, and worked with all my creditors to assure me to get out of debt the fastest way possible. After paying off a huge portion of debt while going through Financial Peace University, FCM employees always congratulated me on working so hard to become debt-free. Thank you so much for you help. I feel confident now that I can be debt-free this year :)

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 26, 2015

    I want to thank you for helping our family during our tough times. The customer service was awesome. Whenever I called I was helped quickly and friendly.

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    Verified purchase
    Staff

    Reviewed Jan. 26, 2015

    My wife and I were under a mountain of credit card debt and we did not know what to do. The advice and payment consolidation assistance we received from FCM has been invaluable. They gave us our life back. We cannot thank them enough. There is a light at the end of the tunnel and it's not a train! With the help of FCM payment plans we were able to payoff over $100K in credit card debt. God bless FCM.

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    Verified purchase

    Reviewed Jan. 26, 2015

    I am very thankful that I signed on with Family Credit when I did. They have been helpful and accessible when I have had questions and I have been able to pay off more than $12,000 in debt and am very close to having all of my debt paid off. The monthly payments have been manageable and when I needed to change the amount of my monthly payment, they worked out a plan.

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    Staff

    Reviewed Jan. 26, 2015

    I started with this company as I was losing my house and was 109,000 in consumer debt. About four years later, I have about 16000 in consumer debt and will be debt-free before the end of the year. These people have been instrumental in getting my financial situation under control and I could not have done it without them. They are always so encouraging and helpful whenever I talk to them. I would highly recommend them to anyone who has any financial problem.

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    Staff

    Reviewed Jan. 24, 2015

    I have been a happy client of Family Credit for almost 3 years now and they have been very helpful. It was a blessing that we found them to help us save our credit and stay in good standing with creditors.

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    Staff

    Reviewed Jan. 24, 2015

    I've used Family Credit Services since October 2012 and will be out of Credit Card debt in 2016. Family Credit is a very professional organization and always responds immediately to questions or request. Before signing with them I did check them out with the BBB to see if there were complaints filed against them, they are an accredited business. I highly recommend this service; I have zero complaints with their service. All of my credit card accounts are closed, but I still can access all of my accounts online and I am amazed at how quickly my account balances are falling compared to how slowly my balances were declining before Family Credit. I'm looking forward to being out of debt and because I'm making my payments on time, my credit score is going up regularly.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed Jan. 23, 2015

    When I finally admitted I couldn't make ends meet, I checked out several options. The sincere, personal response along with no judgement, moved FCM up the list quickly. The payment proposal kept me accountable, the on-line tools to help me with budget planning, periodic emails to encourage me. High five to Christine! She has been quick to respond to my emails with a personable, friendly response. It is evident the goal for FCM is to help me get out of debt. It has been over 2 years and my only regret is I wish I would have contacted FCM sooner! You have helped me with a situation that truly left me feeling helpless. Anyone I meet that is facing financial difficulties, I share my story and recommend they check out your website. Thank you and high five to Christine **! She is awesome to work with!

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    Punctuality & Speed

    Reviewed Jan. 23, 2015

    Family Credit Management was a wonderful experience. They were able to help us manage our finances at a very difficult time.

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    Verified purchase
    Staff

    Reviewed Jan. 22, 2015

    I have only had positive experiences. I have enjoyed working with the representatives. Thank you for all you do. Especially when you have had to move my deposit/withdrawal dates after my pay dates were moved due to a new company taking over. Very appreciative.

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    Staff

    Reviewed Jan. 22, 2015

    When I called Family Credit I was in a desperate situation because of all the money I owed on credit cards. They worked with me and a plan was arranged. It took me 4 1/2 years to pay off this debt. They have been easy to work with and they explained everything to me. I felt they knew what they were doing and it gave me peace. Thank you for all your help.

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    Verified purchase

    Reviewed Jan. 21, 2015

    We are now less than a year away from eliminating our credit card debt, thanks to Family Credit. I can't believe how easy it was to set up an account with them, and that it was at an extremely reasonable monthly fee... way less than we would have been paying all these years on credit card fees had we not turned to them for help. And of course we will have our debts paid off so much faster. They negotiated with our credit card companies to get us a low (1.9%) or 0% finance charge rate and set up a payment plan that will allow us to be free of those debts at the end of the five year period.

    When we receive the credit card statements in the mail, it's so nice to see the balances going down significantly each month, without all the extra fees being tacked on, so you actually feel like you are getting closer to being debt-free. It's also nice knowing that the progress is happening automatically without any further action from us. Family Credit deducts the agreed upon monthly payment plan amount from our checking and takes care of sending it to where it is owed. I am so grateful we found out about this incredible service!

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    Customer ServiceStaff

    Reviewed Jan. 21, 2015

    I highly recommend Family Credit. They are helping me to get out of a situation that I got myself into. They are so helpful and respectful. When I called them the first time they treated me with respect and didn't talk down to me. All I can say is Thank You!

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    Staff

    Reviewed Jan. 20, 2015

    We have never had any issues with them. They are friendly and have helped with all our issues. Best part is debt is being paid. Thanks.

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    Staff

    Reviewed Jan. 20, 2015

    These wonderful people take the shame and embarrassment out of asking for help. I felt hope for the first time in months.

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    Verified purchase

    Reviewed Jan. 20, 2015

    I am really happy with Family Credit Management. They are still and have helped me get on track with my budget and getting my outstanding debts paid much quicker than if I were handling them myself. I have recommended a friend to Family Credit and they are handling her debts also. No complaints.

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    Punctuality & Speed

    Reviewed Jan. 20, 2015

    I have always had a good experience. Any time I have a question someone gets back to me quickly.

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    Verified purchase

    Reviewed Jan. 20, 2015

    I'm thankful for a resource to help me organize and manage my debt. I would have preferred a more detailed monthly statement that let me see balances coming down. It also would have been nice if FCMS was linked in more closely with my creditors so you knew the actual balances vs. using "best estimates" particularly as we got closer to the debt being paid off. Overall, I'm thrilled that I used your program and just a few minor tweaks would have made it amazing.

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    Punctuality & Speed

    Reviewed Jan. 20, 2015

    I am satisfied with the service that I have received through FCMS. I do not appreciate not being informed of the possibility that I would have 30-day late being reported to my credit bureau. I have not had any 30-day late reports prior to enrolling in this program but was told that my credit will be positively affected in the long run as an explanation for why this wasn't explained. I believe that most people who enroll in the program do not have good credit to begin with like I had, so it might not be as big of a deal to have a 30+ day reporting on their credit, but since I had good credit, my rating has tanked.

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    Staff

    Reviewed Jan. 20, 2015

    I would recommended anytime. They have really been nice to me and talk to them really helpful. They have my recommendation any day - give them 100 percent.

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    Verified purchase

    Reviewed Jan. 20, 2015

    Family Credit Management has done a good job helping us get our credit challenges back on track! Thanks!

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    Verified purchase

    Reviewed Jan. 20, 2015

    Made one of the best choices of my personal life by enrolling into this program. My credit card spending was out of control and was in high debt. Luckily FCM was there to help me and then some!

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    Verified purchase

    Reviewed Jan. 20, 2015

    I was overwhelmed with my debt and because of you, I was able to work through it and pay it off and still keep a good credit score and not be hounded by creditors. My creditors were obviously willing to work it out through you and made my life so much less stressful. Thank you for being there!

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    Verified purchase

    Reviewed Jan. 20, 2015

    The help I have received from family credit management services has been beyond my wildest dreams. I appreciate so much how their personal service has helped me in consolidating my bills -- I will forever be in their debt. Thank so much.

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    Customer Service

    Reviewed Jan. 20, 2015

    After getting divorced and moving myself and son across the country I was in very deep debt and couldn't even pay the minimum on my credit cards. I am 5 months away from being credit card debt free. Just wish I had called sooner.

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    Staff

    Reviewed Jan. 20, 2015

    I felt very comfortable speaking with Sarah **, she understood my being apprehensive in moving forward for fear of being taken advantage of. She encourage me to check out FMCS thoroughly. I feel I am on my way to a better financial state.

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    Customer Service

    Reviewed Jan. 19, 2015

    FCM has helped me more than once. They are extremely easy to communicate with and are very flexible with changes to my account. Any time I need to add or remove a creditor, they handle it immediately and always follow up with a phone call. If I send an email on the weekend I even get a response then. They've also been honest about the different ways settlement versus full amount paid works and leave it to me to make that decision. If someone new is handling my account or covering for my regular handler, I always get a nice introductory email.

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    Verified purchase

    Reviewed Jan. 19, 2015

    My husband and I have been with Family Credit Management for nearly a year. They have taken such a weight off, with helping out to pay back our creditors. Because of FCM we will be debt free in just over a year!

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 19, 2015

    Family Credit Management is the real deal! We found them through a dear friend that highly recommended their services. We've just completed our first year. Our payments (for 8 credit cards) have been cut significantly & so have the interest rates. No more late fees & penalties! The staff at FCM have been so helpful & compassionate. I highly recommend this group if your upside down in debt & have lost hope. They have been a true blessing for me & my family.

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    Verified purchase

    Reviewed Jan. 19, 2015

    I sure not have been able to pay off $100,000.00 after my husband died. It has been a long rode. Hopefully 3 months left. My son is using it also for his credit card. My girlfriend has been on it for about 3 years.

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    PricePunctuality & SpeedStaff

    Reviewed Jan. 19, 2015

    Family Credit was extremely helpful to me during a difficult time. They made the process very easy to understand. They negotiated my interest rates to either zero or 1%. They were friendly and communicated well. Very appreciative.

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    Verified purchase

    Reviewed Jan. 19, 2015

    I have nothing but good things to say about Family Credit Management. Any time I have had a question, concern or general comments, someone is always available to help me and ensure I am getting the best help possible! Whether it be a change in my payment schedule, a change to my payment amount, or questions about my debts, they are always there for me!

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    Price

    Reviewed Jan. 19, 2015

    Our experience with FCMS has been nothing short of fantastic. Honest, low monthly fee, simple to get onboard with them. They contacted all of our creditors and worked out a low or no interest payment plan. We are happy clients!

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    Reviewed Jan. 19, 2015

    Overall they have great programs to offer. I wish paying off the creditors would go faster but these things take time.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2015

    I've found my experience with Family Credit to be very positive and helpful. Great customer service every time I've called for assistance. Would recommend them to a friend.

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    Verified purchase

    Reviewed Jan. 19, 2015

    I'm so happy I decided to enroll in this program. Although it's been difficult to give up my credit cards, it was the best decision as I'm now on the road to being debt free! Family Credit Management has been helpful and supportive through this whole life changing process. I couldn't be more grateful!

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    Customer ServiceStaff

    Reviewed Jan. 19, 2015

    Working with customer service was a smooth and pleasant experience from our first contact to our last. Always helpful and kind with our communications. I had heard some horror stores of other financial companies and had reservations but found our experience with family credit to be a completely stress free. I would recommend this company to all who want to work at being debit free. Thank you all who helped.

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    Reviewed Jan. 19, 2015

    Getting out of all credit card debt.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2015

    I have already recommended your services to friends and family members. I was and still am impressed with the quality and customer service skills possessed by your representatives. There was rushing me to make a decision. Reps were patient and extremely knowledgeable. Able to answer questions or direct me to the proper personnel. I am very pleased with this program. Thank you for helping me out of a jam.

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    Punctuality & SpeedStaff

    Reviewed Jan. 19, 2015

    Very helpful when I started with Family Credit. Very quick responses when in need of help! I truly would recommend this service to others!! It is truly amazing when you do not need to deal with creditors. I can actually now feel debt-free!!

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    Staff

    Reviewed Jan. 19, 2015

    I am very happy with the service I receive from Family Credit Management. I would recommend their services to other people.

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    Customer ServiceStaff

    Reviewed Jan. 19, 2015

    This agency was recommended through my EAP and they were able to help me get through a very difficult financial period in my life. I didn't think places like this existed, where they were looking out for you, but Family Credit Management, over almost 5 years, proved they are on my side! Their customer service has been excellent.

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    Reviewed Jan. 19, 2015

    So far the best decision I have ever made. Worry-free. And love the direct payment system. I will recommend to my family and friends. Looking forward to the end of this.

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    Punctuality & SpeedStaff

    Reviewed Jan. 19, 2015

    Our family has had to do substantial work to try to things and stay out of bankruptcy, which was the direction we were headed in. Family Credit Management helped us get things rolling in the right direction and treated us with respect and understanding during a very challenging time. Thanks again!

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    Punctuality & Speed

    Reviewed Jan. 19, 2015

    I have been very satisfied with the services I have received. Fast, convenient, and confidential. Highly recommend it to anyone in need of consolidation.

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    Punctuality & Speed

    Reviewed Jan. 18, 2015

    I'm so happy to have found Family Credit Management. We are now on the road to paying off all our credit card debt in a manageable amount of time, where as before it would have taken forever. We are so thankful for their help! The process was so easy and fast. I couldn't ask for an easier company to work with.

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    Customer Service

    Reviewed Jan. 18, 2015

    I have called often times with a concern or a question and have always been treated courtesy and have never been made to feel dumb or stupid for calling. If one of you had to call me back it was always in a timely manner and my question(s) were always resolved. I don't have any friends who are in need of your services, but yes, I would recommend them.

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    Verified purchase

    Reviewed Jan. 18, 2015

    Due to some unfortunate life changing events, my wife and I found ourselves drowning in credit card debt that was becoming unmanageable. Then we discovered FMC, honest folks with a real solution. We are over halfway through a five-year plan to be debt free - Thanks for getting us on our way and lifting the pressure of what we once thought was an irreversible financial difficulty.

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    Staff

    Reviewed Jan. 18, 2015

    We were struggling trying to keep our heads above water and someone recommended Family Credit Management. Are we ever glad we applied. We have hope now of getting out of debt and improving our credit rating. Everyone we have dealt with has been so kind and never made us feel ashamed but rather hopeful. We would recommend this company to anybody wanting a brighter future.

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    Price

    Reviewed Jan. 18, 2015

    I was in desperate need of assistance when I contacted Family Credit Management. I had over $40,000 in credit card debt and was drowning. Consolidating my debt with a reasonable interest rate on each card has helped me budget and I am now at around $30,000 after 1 1/2 years in the program. God willing with the new job I have, I will be able to get out of debt even sooner than the 4 years in the program.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2015

    Christine ** and Family Credit Management worked with my financial institutions and my financial abilities to manage my credit card debt with several accounts. Christine always treated me with full respect and guided me whenever a circumstance required her advice or assistance. She always was there communicating with me by telephone or by email. I have been with Family Credit Management for almost five years and I am now at the end of my program with them. I have become debt free in all of my other financials and within a few months, I will be debt free from my history of credit card debt. I cannot thank Christine and Family Credit Management enough. They kept their part of the equation which made it easier for me to keep mine. Thanks so much for helping during my difficult financial times.

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    Verified purchase

    Reviewed Jan. 17, 2015

    I am happy with what FCM has done for me as far as helping me reign in some of my debt. By having them review and deal with some of my debtors helps me be less spread out. I appreciate their help and am working toward being debt free with their help!

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    Reviewed Jan. 17, 2015

    I feel great after getting the help I need with a payment I can afford.

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    Customer ServiceStaff

    Reviewed Jan. 17, 2015

    I just want to say that Family Credit is the best ! I was at my wit's end with creditors calling every hour, I was in tears all the time and so stressed out I could barely function! It is such a relief to know that the staff at Family Credit is always there to help me! No more phone calls, and even with my job loss the staff has been so supportive and helpful. It just seems thank you Family Credit isn't a big enough statement!

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    Staff

    Reviewed Jan. 17, 2015

    Paid off 2 creditors and the rep was angry that I did so myself!

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    Reviewed Jan. 17, 2015

    I have been involved in a lawsuit for three years, and needed help with debt management. Family Credit has helped me to keep my credit while the lawsuit is being resolved. I can see the light at the end of the tunnel. Thank you!

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    Staff

    Reviewed Jan. 17, 2015

    When I was divorced a few years ago, I was left with debt that I had no idea how to deal with. I contacted Family Credit Management and they help relieve my stress by working with my creditors and setting me up with a monthly payment that fits my budget. They have been great answering my questions and assisting me when needed. I couldn't ask for more.

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    Price

    Reviewed Jan. 17, 2015

    FCM was very helpful to us in getting out of debt. They save us hundreds in lowering our interest rates. I highly recommend them.

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    Staff

    Reviewed Jan. 17, 2015

    My husband and I joined Family Credit about 4 1/2 years ago and we are almost out of debt. What stands out to me about Family Credit is how nice they are and willing to help you with whatever you need. We have stuck by the plan they set up for us and it has really been easy .

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    Staff

    Reviewed Jan. 17, 2015

    I have recommended Family Credit Management to friends and family members. They got my husband and I on the right track when we felt hopeless and buried in debt. They have been nothing but helpful and courteous throughout... and completely trustworthy. If you need help, ask them for it. You will be glad you did!

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    Punctuality & Speed

    Reviewed Jan. 17, 2015

    When no one else wanted to help me, I found FCM and gave me hope for my credit future. I'm so happy with anyone that helps me because they are so timely and efficient. I know in a few years, I will be debt free and it's all thanks to FCM!

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    Punctuality & Speed

    Reviewed Jan. 17, 2015

    I have had a fair experience. It seems that everyone there wants to help me do well but a lot of times things just don't work out. I just recently had a bill go into collections because I thought it was being paid on time and it wasn't. I would like to trust this company but I can't. I have to keep checking to make sure everything is being done.

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    Reviewed Jan. 17, 2015

    I am very pleased with my account at Family Credit Management. The associates explain everything to you and help you all along the way. They try to help you get answers for all of your concerns and questions. I'm very close to completing my goal, and it feels great.

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    Staff

    Reviewed Jan. 17, 2015

    It is great to see that there is an end to these credit card bills. With the rates cut there is light at the end of the tunnel, thanks to Family Credit. They have been great to work with and to take charge of my bills. I would recommend them to anybody that has a large amount on credit cards.

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    Reviewed Jan. 17, 2015

    I've been with you guys since November of 2013 after a decision to consolidate my credit card debt and it was one of the best decisions I've ever made. My credit card debt was a result of having to live off them while in college and after I graduated I had amassed basically 10,000 in credit card debt over 8 years. Since I've used you all I have one card payed down and the others are decreasing as well. I'm on a four year plan which would allow me to be credit card debt free and I'll be happy when that day arrives. Thank you!!!!

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    Punctuality & SpeedStaff

    Reviewed Jan. 17, 2015

    Family Credit Management was very helpful during a difficult time. They continue to do a great job for us. We are looking forward to being debt free.

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    Staff

    Reviewed Jan. 16, 2015

    I am very happy with this program. I look forward to being debt free in four years. You all have done an awesome job.

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    Punctuality & SpeedStaff

    Reviewed Jan. 16, 2015

    I found the client support to be very helpful. I received prompt replies to my questions and concerns. The process was very easy to complete.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    Family Credit Management has been most helpful. The representatives have been polite. The housing department in reference to Laura has been kind to answer my questions. Knowledgeable in her area of expertise. Overall we are pleased with the services. I would recommend Family Credit Counseling.

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    Reviewed Jan. 16, 2015

    Family credit was so easy to work with. We are in our final months of payments and can't tell you how good it feels. Not afraid to check the mailbox anymore, and our credit rating is on the rise. Thank you Family Credit!

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    Staff

    Reviewed Jan. 16, 2015

    I have been able to work on getting out of debt with Family Credit Management. The staff has been very helpful and the statements keep me updated.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    We have had a great experience with Family Credit Management. The staff is very knowledgeable and courteous. They have always been very quick to respond to questions I've had throughout the process. Would highly recommend.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    I have had a few small mishaps with some customer service members not doing what was asked of them but now I am assigned to one and hope all those problems will end.

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    Staff

    Reviewed Jan. 16, 2015

    I was over $8000 in debt. A plan was made that was reasonable that I could manage. I'm now just a matter of months of being out of debt completely. I've been able to pay off a couple of credit cards early with no further fees added. And the people have all been kind and helpful. I definitely recommend considering Family Credit Counseling to get control again over your finances!

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    Customer ServicePrice

    Reviewed Jan. 16, 2015

    Service from FCM has been fair. Updates to account balances are not provided, and there is no communication regarding the accounts being handled by FCM. FCM is essentially just a liaison for making payments to debtors at a fee, but there is hardly any accountability. I did not realize that there was no payment or a late payment was made (can't remember the details) until my credit monitoring provided informed of the late payment. It was too late to rectify the situation by then. I had to initiate a call/calls to FCM to get an explanation. I had asked this 1 of 2 creditors whether I could just send the payments to them directly so I can better monitor it, but I was informed that the account would revert to the higher interest rate. Therefore, I'm only staying with FCM to keep the lower interest rate. Except for this, I am not confident that I can rely on FCM to apprise me of issues, if any, regarding my account or on obtaining accurate balances.

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    Reviewed Jan. 16, 2015

    The service saved my credit. I am paying less towards my credit cards but will pay them off in 5 years vs 20.

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    Staff

    Reviewed Jan. 16, 2015

    I am glad that I was able to have Family Credit Management help me manage my credit cards, because now the balance that I owe is getting lower and will have them payed off soon. They helped me to cancel the credit cards and make arrangements to pay them off. If I would not have consulted with Family Credit Management, I would have continued to use my credit cards and the balance would continue to increase causing me to never pay them off. Family Credit Management is the way to go if people are not able to eliminate or pay off their credit cards by themselves! Thank you, Family Credit Management team.

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    Reviewed Jan. 16, 2015

    I never thought I would be on my way to being debt-free. I had creditors calling, and was even being sued. FMC helped me along every step of the way. Every point of contact seemed genuinely interested in helping me get out of the credit "black hole" I had created for myself. At first, I couldn't believe it was real - figured it was one of those credit scams. Trust me, this is the best company if you are serious about helping yourself. I finally see light at the end of the tunnel!

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    Punctuality & Speed

    Reviewed Jan. 16, 2015

    The only complaint I have is that twice we have sent in our payment to Family Credit Management, in plenty of time to get it to our creditor, and they received it late. Other than that, I am very happy with Family Credit Management.

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    Reviewed Jan. 16, 2015

    It is truly a blessing to have found Family Credit to manage my finances. I see the light at the end of the tunnel. Now it is up to me to keep my debt manageable.

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    Reviewed Jan. 16, 2015

    Family Credit has been overall a good experience. Has a glitch or two but was quickly quelled. I would recommend their service.

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    Reviewed Jan. 16, 2015

    My only concern is that balances are not shown on the statements.

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    Staff

    Reviewed Jan. 16, 2015

    Always courteous always there to help. I received my statement so I know where my account is at which is wonderful and I've had a great experience with every part of your business. Thank you.

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    Reviewed Jan. 16, 2015

    I found many credit management companies out there and didn't know who to trust. Many I talked to tried to sell us their "deals" that I later found out were not deals. This company is very good and work with you to help you, not make money off you. When later things picked up for us we were able to up the amount of money we pay, therefore will pay off our bills even quicker. I highly recommend this company.

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    Staff

    Reviewed Jan. 16, 2015

    Very good service and nothing but honest. Statements come from creditors every month. I am almost done and my credit score is better than ever.

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    Staff

    Reviewed Jan. 16, 2015

    Family Credit has been very helpful, kind and understanding, and have made the process easy. Will be done in Sept. So excited.

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    Reviewed Jan. 16, 2015

    I have had only good luck with Family Credit Management. I've never had a bad experience with them and I've been dealing with them for about two years now. I would highly recommend them.

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    Staff

    Reviewed Jan. 16, 2015

    I will definitely recommend your services to others in my situation, very attentive, professional and eager to help.

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    Reviewed Jan. 16, 2015

    I have had the most pleasurable experience and never had any problems or issues. You guys are honest and have never done anything that I could possibly object to. I will recommend to anyone I know who needs these services.

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    Reviewed Jan. 16, 2015

    I am only frustrated that there is not a monthly balance update or tracking of how much is left to be paid.

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    Reviewed Jan. 16, 2015

    I have never had any issues and they, FCM has assisted in getting my finances in check and on the correct path.

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    Reviewed Jan. 16, 2015

    Experience has been great. Looking forward to being debt-free.

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    Reviewed Jan. 16, 2015

    I'm extremely satisfied with the way Family Credit Management handled my accounts and help me and my family achieve our "debt free" goals. It took us four years but it was well worth it. I would certainly recommend Family Credit Management to anyone who needs guidance in achieving a "debt free" life.

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    Reviewed Jan. 16, 2015

    Allows you to manage debt while building credit back.

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    Punctuality & Speed

    Reviewed Jan. 16, 2015

    I am so thankful for Family Credit Management. They helped me get out of the mountain of unsecured debt within a very short time. There was always someone there if I had questions and tackled any unforeseen issues within a day. Thank you.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    Thank you for continuing to hire great people who excel at customer service. I would love a budgeting tool.

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    PriceStaff

    Reviewed Jan. 16, 2015

    I had to sift through a few scams before finding this company. They were recommended by my accountant. They were able to negotiate on my behalf to have my interest rates lowered a lot! Now I have two lower monthly payments that are consistent, unlike credit card payments which can go up and down drastically. I finally have a plan to get out of debt. They have been very helpful if I needed to delay payment a little bit too. They have all been very cordial and respectful. I honestly don't know what I would have done without them!

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    Staff

    Reviewed Jan. 16, 2015

    We were very happy with all that Family Credit did for us. Not only did they help us to get out of debt but gave us pointers on how to stay out of debt. They also helped us to cut costs in other areas of our life. They are always very friendly and helpful.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    I went into Family Credit Management in 2011 with 8 credit cards accumulating to over $22K. They put me on a 5 year plan to eliminate that debt. I have called them a couple times in the last 3 years to change some things and they've always been friendly. I get two deductions from my checking every month, I can't wait for 2016 to be here so I can have freedom to breath again!

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    Reviewed Jan. 16, 2015

    Family Credit is the best. I have been doing it for 2 years and I am so glad that I did. I have paid off 2 credit cards and 1 will be paid off in April of 2015. All I can say is if you need help on getting out of debt, this is who you need to call. I love it and sleep better at night not worrying anymore.

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    Reviewed Jan. 16, 2015

    Family Credit Management has greatly simplified my financial responsibilities and significantly reduced my stress.

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    Reviewed Jan. 16, 2015

    What FCM did for me was perfect. They obtained very favorable settlement rates and I'm over half done with settlement of the affected credit cards. There are a bunch of other players. You want these guys.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    All of my experience with Family credit has been very professional. Everyone I have worked with is extremely helpful and very easy to do business with. I love working with Family credit (not so much the reason I have to) but everyone makes a very hard situation much easier and less stressful to manage. I just can't say enough wonderful things about all the customer service reps I have worked with. They will field my question, address my issue and follow up with me in a very timely manner.

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    Reviewed Jan. 16, 2015

    I am very satisfied with the debt consolidation experience and all the help that was provided by Family Credit.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    From the first call I made to Family Credit Management, everyone has been very nice, helpful. I know I caused my problem but no one has ever made me feel bad or belittled me for what I did to myself. All have been professional in a caring way.

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    Customer ServiceStaff

    Reviewed Jan. 16, 2015

    I'm very satisfied with this organization and how they've helped me pay down my debt. The fact this is a non-profit organization is important. The payments are made directly to the creditors and debt companies right away. I've had to make arrangements last minute on payments I couldn't pay at the time or had to postpone. I was able to easily communicate with a representative whether it be phone or email to do this. I'm close to paying off my debt and as I'm near that the weight off my shoulders lifts. I'd recommend this and have recommend this organization to friends. Thank you for helping me.

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    Reviewed Jan. 16, 2015

    We were having troubles paying our credit debt. Checked the net for ones that are christian, had a triple A rating from the BBB, we didn't have to look far there was Family Credit Mgmt. And they were willing to work with us on our payments owed.

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    Staff

    Reviewed Jan. 16, 2015

    My husband and I are so very pleased with the service that we have received from Family Credit Management. The sign up process was very easy, the person we talked with is very knowledgeable and friendly, and we are so much closer to paying off our outstanding debt thanks to them. It has been a very smooth process with nothing ever hidden.

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    Reviewed Jan. 16, 2015

    I highly recommend Family Credit. I have learned so much about healthy credit card use and credit reports. I am nearly debt free!

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    Reviewed Jan. 16, 2015

    I found you on the web, I knew what I was looking for and what I read sounded good. During my first call, my payment program was set up and we got started. In five years I was able to repay the equivalent of a down payment on a large house. I recommend Family Credit to anyone that seems to need you help. Thank you.

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    Staff

    Reviewed Jan. 16, 2015

    I would recommend FCM... very easy to use. Brieanna ** is a wonderful rep for your company!

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    Staff

    Reviewed Jan. 16, 2015

    I really appreciate your assistance! Your staff is always professional, friendly and knowledgeable. I have recommended your service to many others and will continue to do so. Keep up the fine work.

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    Customer ServiceOnline & App

    Reviewed Jan. 16, 2015

    I've emailed FCM several times with questions, comments, concerns and I've always received a timely reply. I'm very happy with their service so far (been with them for almost a year, I guess). The constant "almost out of debt" updates that I receive from FCM really make me feel good!! Their website is simple, and very easy to use.

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    Staff

    Reviewed Jan. 16, 2015

    Everyone at FCM has been so helpful and always available when I have questions. I'm so glad I found this company!

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    Staff

    Reviewed Jan. 16, 2015

    We have received excellent service from Day! We have been on our way to plan going on 3 years!

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    Staff

    Reviewed Jan. 16, 2015

    I am very pleased with FCM! I feel good about paying down my debt! The staff is extremely kind and helpful! I would definitely recommend them to anyone who feels unable to get out of debt on their own!

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2015

    In such a stressful time, everyone I dealt with was very helpful and there was no judgment. I have recommended FCM to others. Anytime I had a question or a change to the accnt, everyone was extremely helpful. Thank you.

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    Reviewed Jan. 15, 2015

    Wonderful experience with Family Credit Management! I have recommended this service to several of my friends and family. There are a lot of scams out there but this company is not one of them. Thanks to them I am on my way to being debt free!!!

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    PriceStaff

    Reviewed Jan. 15, 2015

    This is an extremely helpful service! All of my contact with the company has been very positive. To be able to eliminate or significantly lower my interest charges and also lower my monthly payment has been a lifesaver! After contacting Family Credit Management I was able to breathe easier... and see some light at the end of the tunnel! Thanks to FCM for your help!

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    Staff

    Reviewed Jan. 15, 2015

    Family Credit Management is a great help to me and my family. I recommend family credit management to everyone. Keep up the good work.

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    Reviewed Jan. 15, 2015

    My recent statements have not reflected which creditors have become ZERO balances. On the statements from you it was stated that an asterisk* would indicate which have been paid off. My last statements don't even show ANY amounts anymore. When a creditor has been paid off (which some have) why do I still pay the same amount to FCM every month. Should that amount go down or just stay the same and other creditors get paid more since others are paid off?

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    Price

    Reviewed Jan. 15, 2015

    I started my account to consolidate hospital and credit debt that I had fallen behind on. Everything is broke down and explained and the few times I needed to move my payment date they were always helpful to make sure my best interest was taken care of. Would use services again and definitely recommend to all!

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    Staff

    Reviewed Jan. 15, 2015

    The org did what they are supposed to, no surprises, always good helpful responses from all staff. So far very good experience.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2015

    Very knowledgeable staff and a quick and easy process. I have and will continue to recommend people to this company.

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    Staff

    Reviewed Jan. 15, 2015

    Heidi ** has been a wonder resource to the people I have referred throughout the years. Heidi and Family Credit Management provide an invaluable resource for people looking for assistance with regard to their financial affairs. I have referred a lot of people and will continue to refer people because they provide a unique benefit that allows people to become more financially independent and fiscally responsible.

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    Reviewed Jan. 15, 2015

    Glad this is almost over. You have helped me get rid of this burden. Taken a little longer than I had hoped for but we got it done. If I know of somebody you can help, I will give them your info. Thanks.

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    Reviewed Jan. 15, 2015

    I would like to see my balances going down on the statements instead of what being paid on each bill.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2015

    We are extremely satisfied with Family Credit. It's amazing how quickly we are paying off our debt. Family Credit has been there every step of the way, answering all our questions and helping in every way they can.

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    Reviewed Jan. 15, 2015

    I am very pleased. All was going well until I was laid off. I would highly recommend.

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    Punctuality & SpeedStaff

    Reviewed Jan. 15, 2015

    They have helped me get my debt in control. They are courteous and quick with responses. I have yet to have any issues and would recommend Family Credit Management to anyone.

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    Reviewed Jan. 15, 2015

    The debt analysis request was sent to me in a timely manner. However, I believe the provided analysis could contain additional information which the client may find useful. For example, contact information of all creditors and any possible options available to the client that would assist in resolving the debt sooner would be helpful in making any appropriately informed decisions.

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    Customer ServiceStaff

    Reviewed Jan. 15, 2015

    My experience with FCM has been great. I'm within a year of being debt free and couldn't have done it without them. They are just a phone call or email away and always willing to help. Christine has been fantastic. I would highly recommend FCM!

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    Staff

    Reviewed Jan. 15, 2015

    Heidi ** has been an excellent resource for the employees at Wesley Willows. They have appreciated having Family Credit as a resource for financial planning. The employees who attended Heidi's financial wellness program have provided feedback that this program was extremely helpful to them.

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    Price

    Reviewed Jan. 15, 2015

    Family Credit has been a blessing to our family. We no longer get calls from creditors because payments are late, and since they helped negotiate lower interest rates, we are finally seeing the balances go down. It takes discipline and hard work to become debt-free, but Family Credit is giving us the ability to continue to keep our eyes on that goal. I highly recommend them.

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    Customer ServicePrice

    Reviewed Jan. 15, 2015

    They were able to work with 3 of my creditors to reduce my interest rates and set up set monthly payments. It has helped me to get my credit score back up and reduced my debt. Customer service has always been easy to work with too.

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    Customer Service

    Reviewed Jan. 15, 2015

    Your company's service is very good. When I emailed with questions I get a response the same or next day which is all I can ask. When I have called it is really nice that I can get someone on the phone quickly, speak with them and get the answers or assistance I need. My only criticism is that your online account information is limited. It would be nice to see the balances of the accounts I am paying off, an estimated "Pay in Full" date for example, or other ways to utilize the information. I do get statements mailed by each credit card company. However I would find it a lot easier to be able to track the information online at your site, where I make the payments.

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    Reviewed Jan. 15, 2015

    Always pleasant and easy to work with and easy to get a hold of and willing to help. Highly recommend.

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    Reviewed Jan. 15, 2015

    I highly recommend Family Credit to help you out of solving your debt problems. The stress of meeting deadlines for payment has been eliminated and I no longer worry if the debt is paid on time. I have health problems because of stress.

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    Staff

    Reviewed Jan. 15, 2015

    Doing great job!

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    Customer Service

    Reviewed Jan. 15, 2015

    I have from the very first contact with your company been very pleased. Every phone call has been professionally handled my questions answered and even going to little further researching things I need to take be taken care of in a timely manner. Thanks.

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    Price

    Reviewed Jan. 15, 2015

    I am completely satisfied with Family Credit Mgmt. I have been able to pay off most of my debt in a shorter amount of time than I would have doing it on my own, and with less interest at the end. I definitely recommend FCM.

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    Reviewed Jan. 15, 2015

    So glad I did this, looking forward to being debt free!

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    Reviewed Jan. 14, 2015

    I am in about a 44 months payoff. I am about 1/2 way through, and I know there is a light at the end of the tunnel. My issue was not so much credit debt as it was loss of income without a loss of bills. I think it would help to add a percentage amount to each billing cycle, i.e., "You are currently 10%, 25%, 60% done." Also, it may be good to offer annual credit reviews at your office.

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    PriceStaff

    Reviewed Jan. 14, 2015

    Before I found Family Credit Management, I had a really hard time trying to juggle payments to each of the credit card companies I owed each month. Due to my inability to pay a little to each company every month, I saw my interest start to build and build and build until I owed more on the cards than what I had originally charged. Now that I have been with Family Credit Management for a year, I can already see how well they are helping me to pay off my debt. The staff is great at being available to you every step of the way, and they are wonderful at explaining any concerns you may have in a way that you can understand it. They are also willing to help you work with what you can afford to pay.

    I recently took a job that pays less than my original job as my job was eliminated and they were able to help me by working with my creditors to try and lower my payments even more and this has been more helpful than I can ever think would be possible. To me, Family Credit Management is helping me to get my life back on track and is there for me whenever I need them. For this, I am truly grateful and would recommend their company to others seeking help in overcoming their debt problems.

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    Reviewed Jan. 14, 2015

    Very good experience.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2015

    Family Credit personnel were great. Any time I needed to call and discuss something with my representative, she was very pleasant and a joy to talk to. I have recommended your service to my daughter who needs help. I think she is scared to call.

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    Staff

    Reviewed Jan. 14, 2015

    Family Credit has been a great help to me through the years with them.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2015

    Excellent company, always ready to answer questions. Great customer service as well as input and guidance on debt management. Very personal staff that take the ease off a difficult situation of being in debt. I highly recommend this company and should continue to be a leader in debt management.

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    Sales & Marketing

    Reviewed Jan. 14, 2015

    FCM has quietly and effectively helped my wife and I achieve our goal of being debt free before our daughter starts college this fall. It was a long range plan of our for years, but until we hooked up with FCM we were spinning our wheels. The hardest part of the process was convincing ourselves that this was truly an opportunity to get our outstanding debt & credit cards under control and not some shaky fly-by-night organization out to scam you for your cash. Setting the program up was pretty easy, once on the program the funds were auto-deducted from our checking account, and paid each month and we didn't have to do anything. This August we will be done with FCM and making that almost $700 a month payment to them (our cards balances) and we cannot wait for that to happen.

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    Reviewed Jan. 14, 2015

    Our experience with FCM has been fantastic from the start. They walked us through our options and have made it so easy to stick with the plan and give us useful tools.

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    Customer Service

    Reviewed Jan. 14, 2015

    I started using Family Credit Management when I was 26 after finally realizing I didn't want to pay $350 a month for the rest of my life for a computer, a guitar, and a semester of tuition when I was 18. I reluctantly typed "debt consolidation" into a search engine and after sifting through the scams I found familycredit.org and it changed my life. After a short phone call I went from $350 a month in credit payments to $150 a month. They even included some old outstanding balances for cornerstone credit that I didn't even remember I had, and I was still paying less than what I was before. Not only that, but as of now I'm 29 and by this time next year I will be completely debt-free. I can't begin to tell you how amazing that feels after 8 years of feeling crushed beneath debt while trying to attend college and hold multiple jobs. If you feel like your debt is too much to bear, don't hesitate to call and sign up with Family Credit Management Services. You won't regret it.

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    Customer Service

    Reviewed Jan. 14, 2015

    All around have had great customer service! Easy positive process. But definitely need to call out Anna **, who has been great to work with! Easy to reach, good at explaining everything, and quick to follow-up on issues! I really appreciate it!

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    Staff

    Reviewed Jan. 14, 2015

    Everyone has been very courteous and helpful. I don't have a single negative things to say. My debts with only a few more payments will be gone. This program helped me to accomplish this faster than had I done it alone. My credit score had also come up over 100 points and is now in the green by completing this program. I highly recommend this company to anyone!

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    Reviewed Jan. 14, 2015

    FCM helped me to get my credit card spending under control. It's a lot easier to stay on track when you have only one monthly payment and have to learn to live on what you earn. This program has been such a blessing to my family ~ I will be debt free in less than six months and taking my family to Disney World debt free!

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    Customer Service

    Reviewed Jan. 14, 2015

    I have been working with FCM for over a year and I am extremely pleased with the results and with the customer service I receive. I can now see the "light at the end of the tunnel" with regard to my debt and eagerly await the day when it is paid in full. FCM has been most helpful in helping me understand their process for paying down my debt and I am most grateful for that. I would recommend FCM to anyone having debt problems.

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    Contract & Terms

    Reviewed Jan. 14, 2015

    We have been very blessed to find Family Credit to help us with our debt problem. They have helped us with a payment arrangement and we are very appreciative.

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    Reviewed Jan. 14, 2015

    A collection agency for American Express came after me out of the blue last February. FCM was able to work with AMEX to enroll me in their payment plan instead, and at a lower monthly payment than I expected. I'm a year into it already and it is going very smoothly. I had approached a couple of organizations - which I now realize were scams - before committing with FCM. I am so glad I went with FCM. I know that my payments are going to pay off my AMEX balance and with only an $8/month service fee. Would definitely recommend.

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    Reviewed Jan. 14, 2015

    Very good experience! Would recommend to anyone having problems paying bills!

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    Reviewed Jan. 14, 2015

    We had fallen more than 25,000 in debt due to several unfortunate events. Fortunately Family Credit became a trust resource in helping us to pay off that debt in less than five years. I could not be happier with their services. Most importantly, my wife and I can now begin to reestablish financial stability without the use of credit. How liberating it is to no longer have the weight of 25,000 dragging up down from purchases to purchases.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2015

    I have not had any problems. The few times that I have called, I have received wonderful service. The reps are always friendly and helpful.

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    Customer ServicePunctuality & Speed

    Reviewed Jan. 14, 2015

    Dan and I have had a great experience with Family Credit Management. It is the most wonderful feeling to see the balance of our debt going down without having to deal with our creditor's personally. Questions are answered promptly by email and calling them for advice is pleasant. I am so thankful that we found them!

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    Punctuality & SpeedStaff

    Reviewed Jan. 14, 2015

    I have been a client for several years and I have consistently received prompt, professional services. Questions were answered to my satisfaction. Several times, assistance with problem solving with creditors was provided. I highly recommend this agency.

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    Staff

    Reviewed Jan. 14, 2015

    So far, I have nothing but wonderful things to say about this company. You have been so great with all my needs. Everyone that I have worked with has always been there to help. Thank you so much in my time of need!

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    Price

    Reviewed Jan. 14, 2015

    I truly recommend this service. They make affordable plan to pay your credit cards off and be debit free. I am happy.

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    Staff

    Reviewed Jan. 14, 2015

    Heidi has presented numerous times at Rosecrance Ware Center to staff and clients with serious mental illness. She has provided education on how to protect Identity Theft, basic budgeting skills, and credit repair. She provided written handouts and really helped clients and staff.

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    PriceStaff

    Reviewed Jan. 14, 2015

    I was in a vicious credit cycle and living above my means. Family Credit worked with my creditors to reduce interest rates from 29.9% to 9%! My credit score hasn't been affected and has actually gone up! The automatic withdraw is very convenient - an added bonus is the different payment options to meet your monthly amount due (weekly, bi-weekly, etc). The counselors are fantastic! Very personable, compassionate and helpful. There is a light at the end of the tunnel that I am quickly moving towards. Credit cards are no longer a part of my life and a huge burden has been lifted. Don't file for bankruptcy and don't continue the credit card cycle. Family Credit is the way to go!!

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    Staff

    Reviewed Jan. 14, 2015

    I have found FCM to be consistently helpful in aiding me to reduce my debt. I really appreciate the humble and helpful attitude of every staff member that I have worked with. The result of our teamwork has been the significant elimination of debt.

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    Staff

    Reviewed Jan. 14, 2015

    I highly recommend this company. So much burden off my shoulders and they make it easy to pay off debt fast. No hassles and if ever you need to speak to someone (a live voice) they are always patient and understanding.

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    Verified purchase

    Reviewed Jan. 14, 2015

    In the beginning, I thought things moved slowly. I thought contracts with creditors should have gone faster. Also, I thought payments would be paid each month and not show up as a late payment each month.

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    Customer ServiceStaff

    Reviewed Jan. 14, 2015

    I've had nothing but good experiences with the people I've worked with on the phone. Everything, to pats on the back with word of encouragement. To sure we can hold your payment for a day. They understand emergencies arise in all our lives and they will try almost anything to help.

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    Reviewed Jan. 14, 2015

    My experience has been awesome. When I have needed to change the date my automatic deduction occurred, I have no issues. I received statements from the debtors and can see the light at the end of the tunnel. Almost there and for that I am extremely grateful!

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    Customer Service

    Reviewed Jan. 14, 2015

    I have been very pleased with this company. There have been no hidden fees and I love the online chat help. I have no doubt if I contact you after hours, the next afternoon I will have a response in my inbox. Even if the answer will take a little longer, there is always a reply letting me know it is being worked on. Thank you all for the help in getting my bills under control.

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    Price

    Reviewed Jan. 14, 2015

    I highly recommend the services of Family Credit Mgmt. I was paying $700/month to my credit card companies and they were able to negotiate much lower interest rates and got my monthly payment to $45/month!

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    Reviewed Jan. 14, 2015

    Getting off debt worry-free, I would definitely recommend. I couldn't ask for better service!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Jan. 14, 2015

    Family Credit Management was the best thing that helped my family.They were with me the entire time, helping me through my debt and teaching me how to stay debt-free.They stopped the harassing calls and bills, everything was easy and understandable and affordable. My counselor was on top of changes, I was emailed monthly. I got medically sick with a chronic condition, my bills backed up and credit went bad due to high interest rates, no-one wanted to help me. I wanted pay my debt but stop the high charges and the phone calls. Family Credit Management did just that - a few phones calls and faxes and I was on the road to debt-free and less stress. I tell everyone how they worked with my creditors to accept payments within my budget and lower interest rates. I have been debt-free for 3 years - I owe it all to Family Credit Management and I couldn't have done it without them.

    Trust me, I called others and was not comfortable with how they talked to me. I saw the ad online for FCM, called, and after the first minute, I was ready to start paying my debts off with FCM. Within a week, the calls stopped and I was on the right path to managing my debt and not encountering any more. If you're in debt and want to pay it off without filing bankruptcy or ruining your credit anymore, then you have give Family Credit Management a call today. You won't be sorry and you will be stress-free and worry-free. I thank them everyday for helping me help my family and save my sanity. Family Credit Management was the answer to my prayers.

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    Verified purchase

    Reviewed Jan. 14, 2015

    Family Credit Management has been great. They took over our accounts that we were having so much trouble trying to manage. They were able to get our rates lower and the fees were stopped. It has taken some time for our account to be close to being paid off, but we are almost there and we owe it all to Family Credit Management for caring about us.

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    Reviewed Jan. 14, 2015

    We are pleased with your service. We never need to do anything.

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    Staff

    Reviewed Jan. 13, 2015

    We were very close to having our only option be to file for bankruptcy when we heard of Family Credit. They were wonderful with helping us establish a budget, a payment plan, and an end to our debt. They were understanding and never made us feel irresponsible for how much debt we had. I would highly recommend them to anyone who needs help!

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    Verified purchase

    Reviewed Jan. 13, 2015

    I am extremely satisfied with the service Family Credit has provided. They took what seemed like an impossible task and has taken it down to nothing. We will have our accounts paid off this summer. Thank you for making our lives a little easier.

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    Installation & SetupPriceStaff

    Reviewed Jan. 13, 2015

    Family Credit Management is great, straightforward quotes, easy setup and very helpful representatives. Not confusing, like some other debt consolidations programs we'd requested info from. This program is exactly what we were looking for.

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    Verified purchase

    Reviewed Jan. 13, 2015

    Family Credit Management had helped me so much! It is easy to get started and they are there for any questions. If I ever get into financial problems again, I would use them again!

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    Family Credit Management Company Information

    Company Name:
    Family Credit Management
    Year Founded:
    1999
    Address:
    11 N Wabash, Suite 1408
    City:
    Chicago
    State/Province:
    IL
    Postal Code:
    60602
    Country:
    United States
    Website:
    www.familycredit.org