Edward Jones Reviews

Unless you are investing 7 figures the Financial Managers don’t care. No experience managing staff so staff gets treated badly and fired at the drop of a hat. I took my money out. I do not recommend them at all!!!

Avoid Edward Jones at all costs! I would not recommend Edward Jones to my worst enemy! As a successor co-trustee of a large account, I find them to be non-transparent, liars, filthy money grabbers and arrogant. While a whole team is getting paid to manage a trust, they pay me, as co-trustee, two hundred dollars a month and I'm doing most of the work. Please, I'm begging you, if you are reading this, AVOID THEM AT ALL COSTS!

I have been with Edward Jones for approximately ten years, having joined after being referred by a customer who was employed there. My experience with Edward Jones has been disappointing. Over the years, my advisor was changed, and I was subsequently assigned to John Nelson in Anchorage. Unfortunately, I found John Nelson to be rude, short-tempered, and not very honest in his dealings. On a positive note, the receptionist, Brittany, has always been patient and pleasant to work with.

This is my experience and this is true.

I am extremely upset and disturbed by my experience with Christopher ** during what was supposed to be a professional financial advising meeting. Not only was his behavior unprofessional, but it crossed a serious line when he acted inappropriately toward my children who were present with me. This is completely unacceptable under any circumstances, especially from someone in a position of trust.

The one time I wish there was a zero star option. One of the worst financial decisions I ever made was moving my portfolio to EJ. From horrible decisions made by my Advisor that I had to have reversed, to the returns I got from my investments. Pathetic at best. They just simply made money off of me.

My experience with Edward Jones has always been very good. My Financial Advisor Eric ** has always been very attentive and professional since coming on board. Reason for my 5* rating is that Eric ** has gone above and beyond to assist me with all my investments, especially now after a current major personal life change, is assisting with collaborating with my CPA to make my money last longer at lower taxes. I could not have handled this on my own.

Edward Jones became harder and harder for me to work with. I am certain that it is because I have a relatively small retirement account and I don’t matter. First of all my debit card was hacked and they did not help me or refund my amount despite that I had called them right away and followed the steps. They blamed me for traveling and were only available for me during the hours I was working (I am a recruiter and work on my phone). I ended up just losing over $600 because there were so many roadblocks I just gave up. Then just the other day, after almost 10 years they moved me to a rookie up in Minneapolis, with only a message in the app. No call, no explanation, just moved me without a call or any personal communication.

Wish I would have saw the reviews before attempting to do business on 10/27/2025. We were given and account number and here it is 11/12/2025 and it is still not activated. Called the local branch several times to follow up on information given them to verify address. They point the finger at headquarters. Three times I was told it would be checked on and I would receive a call back. UHH NO!!!! When you call their headquarters, you get a sales pitch on how KEY THE RELATIONSHIP IS WITH YOUR LOCAL BRANCH and they do not wish to get involved. DAAHH the branch is the PROBLEM.

After more than 16 years with Edward Jones, my financial advisor, Brian **, liquidated all of my portfolio without returning my call or letting me know its tax implications as I called his office and asked after his associate called from her conference e in California. I should preface this with the fact that I found another avenue for financial retirement needs and was hoping to discuss this with Edward Jones. I was unable to accept his associate's call or return it due to the fact that I was attending a family member's cancer surgery for a week. Instead, the Monday upon my return, I called and she, Morgana, was still away so I left a message for Brian about my taxes.