Consumer Complaints and Reviews
I'd like to warn the public that if you have any issues of any kind including my experiences of Broker misconduct (disclosing my personal info to other Brokers when attempting to move my account from her custody) to their transferring errors (moving my investment accounts to them and they invested my two retirement account improperly and refused to correct it when I discovered it years later). Beware that the SEC only takes the complaints. They do not help and when I attempted resolution with regarding to my investments accounts (they invested my ROTH account into my Standard IRA account so now not only did I not receive credit on my Income Tax return, I now have to pay taxes on the redraw of the funds I already paid taxes on!).
FINRA, a branch of supposed investment regulators that a consumer supposedly can turn to for such matters, told me to hire a lawyer. No one wants to help and Edward Jones doesn't do a thing about misconduct of their Brokers. I have undisputable proof and received a letter back from their Compliance Department, same experience with the retirement account issue that explained nothing. Just said they looked into it and that now they considered the case closed, no explanation whatsoever. It's all for show to make the consumer comfortable that there is supposedly safeguards in place. PLEASE DON'T BE FOOLED. I plan to call my Legislative representatives to see if they can help me since Edward Jones won't. I have been dealing with the hell regarding this issue for several years now. They are deceptive so don't be fooled. I learned the hard way, don't you make that mistake. They seem fine until there's a problem.
My husband passed away recently, and I have been trying to close his accounts, including his Edward Jones account. I am the executor and have supplied them with the paperwork authorizing me to do this. No one else. However, they are refusing to close the account. Instead, they are insisting that I transfer it to a Fiduciary account to be held by them!!! I already have an Estate account!! I have provided the very same documentation to other accounts, with no problems. I would highly recommend NOT putting ANY money with them, unless you don't care if you ever see again! In that case go to the Casino or play the lottery, you'll have more fun throwing the money away.
Rolled over my deceased husband's IRA to Edward Jones 2 months ago. Told my broker I wanted the money somewhere safe and he suggested 100% in mutual funds. After listening to his spiel, I agreed, and to date have lost over $8500.00. It seems a bit excessive for something that was suppose to be safe. I feel because I know very little about the market that I am being fleeced. Looking for other options.
Last year William ** of the Bellevue branch of Edward Jones approached my husband and I in our driveway. He wanted to sell us some stock. We were not interested. I said if and when I was interested in investing with him I would call him. He gave me his card and I gave him mine. This was early Spring last year 2015. A month or so later I started to get emails then phone calls. Over and over. I kept stating I would contact him when I was ready to do anything. He just would not give up. Then he contacted me about some Disney Stock. Again he just wouldn't stop. So he finally wore me down and we invested 10,000.00 and bought the Disney Stock and of course he was the only one to make money off of that mistake.
As soon as it goes up some we are pulling out and I never intend on doing business with Edward Jones ever again. I also would never refer anyone to them. William ** just couldn't take no for an answer. I have never had an experience with anyone such as that in my life. (He no longer works there) not sure why. I will never do any new business with them.
I created a fund through Edward Jones for my daughter when she was a minor. She has been of age for over 15 years. I recently made an attempt to have the account moved to her name through the broker in Mt. Horeb handling the account. Instead of helping he resigned as the agent. Currently I now have no broker to perform the transfer.
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Do yourself a favor by saving time and money by saying NO to Edward Jones and investing on your own or with a fee-based advisor or someone who at least offers low-cost investment options. Edward Jones' fees are insanely high. I recently requested a transfer of my Edward Jones Roth IRA account to another brokerage because I was tired of paying the annual fee EJ IRA fee. EJ charged $95 to terminate my Roth IRA account (not unusual for a brokerage to do that) BUT what angered me is that EJ withheld $40 from the Roth IRA transfer until they could verify that I had already paid the $20 annual fee.
Yes, you read that correct. THEY WITHHELD $40 UNTIL THEY VERIFIED I HAD PAID MY $20 DOLLAR ANNUAL FEE. THAT'S TWICE THE AMOUNT WITHHELD... thus causing me to be put into a margin call status with my new brokerage account. WTF??? I had paid the $20 annual fee in April so I was all set. You mean to tell me they could not check my account statement to see that I had already paid the annual fee BEFORE transferring my account. Now I have to wait 5 business days for EJ to verify that I paid the annual fee and then they will release the $40 to my new brokerage. Stay away from Edward Jones. They suck. They are horrible.
Fraudulent activity on my retirement account at Edward Jones. Edward Jones refuses to investigate fraudulent activity on my account that decreased the amount from over $300 thousand dollars to only $135 thousand dollars. They will not provide any statements other than money has been withdrawn under my name. Well, I have news for Edward Jones, I have not withdraw these money. Edward Jones is really bad company to invest with. Right now I am working with the Police, State Attorney, BBB and FTC to rectify this issue. If you have any money with Edward Jones, do yourself a favor and take them somewhere else before they will misplace them and blame you for it. Trust me it is not easy to fight big companies, but I will do my best to fight them.
My mother passed away recently, and I have been trying to close her various accounts, including her Edward Jones account. I am the executor and co-trustee of my mother's trust. No one else. However, they are refusing to close the account unless my sister signs on to release the funds TO THE TRUST. I have provided the very same documentation to three other accounts, with no problems. I now have to get my attorney involved to help them with their reading comprehension. I would highly discourage anyone from putting any money with these people. If you don't want to see it again, you'll have more fun throwing the money out of a car window.
An Aunt recently passed away and I, along with a few brothers and cousins, received notification from an Edward Jones Rep or agent, concerning a Revocable Trust my Aunt had, to which an Edward Jones Rep accepted the trusteeship and custodianship. E J sent a notification letter explaining a bit about the estate settlement process, etc., while forwarding a copy of the trust, Will, Form W-9, etc.
Edward Jones was the Investment firm my Aunt utilized prior to her death. The real reason I am concerned is that the Edward Jones Rep is also named as a equal Beneficiary of the trust, along with my brothers and cousins, etc. I did not know my Aunt real well, but I understand she was in a care facility for a number of years prior to her death. I have heard a bit about her mental state, but will not go into that here. Am I wrong here to be concerned? This just does not sit well with me. I was a quite removed from my Aunt, so I feel fortunate to have been remembered by her at all. Thank You.
I knew about Edward Jones and what a bad investment company they were because I researched them before opening my first Roth IRA at age 18. I instead went with Vanguard. That was 10 years ago. For those not in the know, Ed Jones is bad because they fleece you in fees. Both fixed fees and the variable expenses of their investment picks. They make commission off their selections. Or as they call it "revenue sharing". They make sure you sign the fine print about that and the fees when you open an account. Now I'm sure the people who work for them are nice. You probably know a person or two who works or started working for them. Like insurance, they like to hire people (college grads anyone?) and have them focus on their relatives/friends as new leads. It's why they're quite popular despite how bad they are. Now I understand people need to make money. But that money should be earned and often times, it isn't.
The company's policies are horrid. The financial advisors (and most "advisors" actually) are 80% sales people and 20% financial knowledge. They are a middle man who put you in investments that likely aren't in your best interests, but theirs. If you took a little time and researched basic investment advice, you could be a passive investor in a balance or target date mutual fund and probably come out way ahead than going with this company. In fact, I guarantee you would. My personal story is that my small employer decided to switch to Ed Jones as their "retirement expert" to handle the employees 401ks. It was really a Sep IRA, but that's what they called it. Now I wasn't thrilled about this and I believe they made the decision because of personal connections or a mutually beneficial business relationship. I'm not sure. It wasn't my call to make so off we switched.
Frankly I had to transfer my account over around to Ed Jones mid May 2016. I then took another job in June with a much larger company. Guess what funds they offered their employees? That's right: Vanguard (and Fidelity). There's a reason both them and Amazon and other big companies use them for their employees. Now I was given some interesting advice by both the Ed Jones advisor and his assistant. The assistant was insistent I invest right away into their funds. I politely declined and kept in cash, knowing I was probably going to be switching jobs soon and not wanting to pay transaction fees.
Red flag #1: She hinted I would have to pay taxes on the whole amount if I didn't invest with them in a certain time. Now I know I wouldn't have to if the direct transfer was done correctly. And I think she knew this, with how long she'd be working there. But I suppose I could be wrong about that and maybe she really didn't know. Next when I did talk about funds, he wanted me to invest 33% of my portfolio in Apple stock. Red flag #2. Why? Because investing such a large amount in any one stock is extremely risky. The whole "don't put your eggs in one basket" elementary idea. His graph of Apple's impressive returns over the past 10 years was nice & all but a little common sense would see through this. Apple has peaked. They went from being relatively forgotten to some bigs wins with the iPod and iPhone. It's unlikely those gains would be seen again. At least for the foreseeable future.
So no, I didn't think now was a good time to get into Apple, just from my take on where they're headed. The other 2 mutual funds (utilities and a bond fund) he had me in were high in fees. 1.5-2%. Ridiculous when you're use to.5% or less (usually.15%). And to someone who doesn't know better, it may not seem like much, that 1 to 2% fee difference. But go plug some numbers into a future value calculator and change the rate of return by 1% and be in awe of the difference it makes in 20, 30, 40 years. So I switched my work Sep IRA over to my Vanguard IRA, who did most of the work to transfer it. It closed on 7/7/16. I wanted to make sure it was done before 7/31/16 before the annual fee was charged as was indicated online. But I should have realized who I was dealing with.
I got my statement today. Not only did they charge the close out fee of $95 (also preposterous but this is to discourage you from leaving them), they of course charged the annual fee of $40. $135 to close an account. But I'm not surprised, just ticked off that they can charge a year's worth of account maintenance for a month and a half of service. Not even that. But of course they don't pro-rate fees. If you haven't learned by now from this review and others, they aren't exactly concerned with going out of their way for the consumer.
Do yourself a favor by saving time and money by saying no to Edward Jones and investing on your own, going with a fee-based advisor, or someone who at least offers low cost investment options. It's easy. Just go to Vanguard's website and open an IRA. You can put up to $5500/yr in one. Put it in a target-retirement fund. You chose the year you plan to retire. That's it. Simple. You're already better off than doing any investing with Ed Jones.
The E. Jones advisor wanted to buy Chevron. I worked in oil & gas, so advised her our CEO told us prices dropping, so I just sold my co. stock. I reluctantly agreed, making clear if no profit I would move acct. She bought CVX and again when price falling. I lost 8% of initial portfolio in a year, then moved acct. I am holding, hoping oil goes back up. Some experts say it won't (electric cars) & CVX will cut its dividend. All oil stock PE too high.
We opened and funded our accounts the latter part of May. At that time it was suggested we each invest in American Funds. We told our adviser that we collectively had $217,730 invested with American Funds and declined his offer. We were shocked and frustrated after reading our July 15th Jones Account Summary to find our adviser had invested another 50,000 dollars in Income Fund of America and incurred an AMECX capital loss of $5,943 recorded 7/30. Meanwhile we sold the funds for a loss and are considering court action.
Last night I got a call from a telemarketer. They identified themselves and said Edward Jones sold them my number. Beware giving Edward Jones your personal data.
I originally thought that in opening an account and NOT using advising services was FEE FREE... but as my stock gained value and the gains rolled into new stock purchases I learned 8 years later that I'd been paying for re-investing existing stock. So I moved my money and I had to pay $95 just to close my account, which I feel was exorbitant and predatory to consumers and I don't recall agreeing to these fees.
I opened my IRA account on 5/18/2012. I closed my IRA account on 3/8/2016. So complete length of time I have had my account with Edward Jones has been < 4 years or about 46-47 months. However they charged me 5 years of annual fees. I was charged $40 in May of 2012, $40 in May of 2013, $40 in May of 2014, $40 in May 2015, and then another $40 in March 2016, even though the fee was not due until May of 2016. So I have only had my account < 4 years, but they have charged me 5 years of fees totalling $200.
I have contacted the #800 and local office and have only been told, "we don't prorate the fees". However I'm not asking them to even prorate the fees, I am just asking NOT to be charged for fees I don't owe. In addition I had to pay $95 just to close my account, which I feel was exorbitant and predatory to consumers. I don't understand how they earned $95?? I filled out all the paperwork myself, and at most a wire fee to send money out is only about $15 - $30. It appears Edward Jones motive is to charge excessive and unearned fees, especially the close-out fee which is 3 times in excess of what the industry standard appears to be. Then they tried to tell me it's "for account management/reporting" going forward.
The cost of a stamp is 47 cents, and most IRS reporting is done electronically nowadays, at a relatively minimal cost, additionally I'm not retiring anytime soon, so I don't see how Edward Jones can justify $95 other than to say "sorry no one explained these fees to you." I'm also concerned at how easily their business practices can take advantage of the elderly or less educated in regards to investing. Telling people these fees 'are the norm', when they absolutely must be the highest in the industry. I do not understand what fiduciary responsibility they have to consumers, their sole purpose seems to be to charge their clients exploitative fees/charges whether earned or not, for the sake of their own profits.
My employer suggested we move from Principal Funds to Edward Jones. Mid October 2015, Andre ** visited my place of employment with folders of paperwork to fill out. November 11th met with Andre ** in his office with October Principal Funds Quarterly Statement (something ** said he needed in order to facilitate rolling over into Ed Jones). Signed paperwork to open the account.
** strongly recommended I buy into the John Hancock Lifestyle Growth PTF A. I said no, that I wanted my investment to remain in an Index Fund as I have with Principal Funds and we left it at that. January 2016, I received an End of Year Statement from Principal Funds indicating nothing had been rolled over. I was told the account had been created but nothing had been deposited. I was told I needed to fill out a Transfer Form. I said "I did that already". I was told to do it again which I did promptly. January 26th, I received a voicemail message indicating the rollover from Principal Funds had taken place and all was in order.
Mid-March, I received a voicemail message wanting to know what to do with the cash I was accumulating. The message was, "All I need is a quick verbal over the phone to get things in motion and I will send a Letter of Standing Instruction to take care of further purchases. You won't be bothered any longer." I phoned back and spoke with **. I said "I wanted the cash invested in the Principal Funds Index Fund that rolled over to my Ed Jones Account." ** said, "oh that's a bad decision. The fees are so high." I held my ground and said "Index Fund", and that was that.
A week later I received a Letter of Standing Instruction for me to sign and send back indicating I wanted ** to invest my contributions to the John Hancock Lifestyle Growth PTF A. I phoned him back and told him "no I wanted my contributions to be invested in an Index Fund." He said he was coming to visit my place of employment and we could chat more about it.
April 5th, I met with ** at work. He pulled out another Letter of Standing Instruction for me to invest my contributions in yes, you guessed it! The John Hancock Lifestyle Growth PTF A. He said, "I need instructions on how to invest the cash that is building in your account." I said "I wanted the cash to go into the Principal Index Fund that rolled over from Principal Funds." At this point I was tired. I said, "let's just let the cash build." He agreed. Less than an hour later, I receive a voicemail message from ** saying, "I FORGOT I put through a 'buy' on Friday (4 days prior), so you don't have any 'cash' in your account anymore. It's not too late to cancel it if you want, but you need to call me back soon."
I'M DONE WITH HIM! He forgot??? We talked for nearly an hour about what to do with the 'cash' in my account and he forgot he used the entire amount and put through a 'buy'! I have no cash and he can't remember? I'm not necessarily upset about the transaction - it's actually what I've been wanting to happen for the last 5 months (since November 11th). I told the 'powers that be' at work and heard similar stories. The good news is we're moving our retirement investments to another company!
Long story short, I let them recommend stocks. They picked 100% oil stocks. In a year when the market went up I lost 16,000. Cenovus was the biggest loser. There's obviously some kind of scam relation going on there. I filed complaints with FINRA. I honestly don't think anyone really cares including the government. Too many people in on the scam.
When investing you either make money or you don't. With EJ I did not make money. I invested low amount of $14,000 and waited for EJ to prove themselves before I invested more money with them. EJ proved themselves failures. My EJ financial adviser put my money in mutual funds and he told me it will take about 6 months on average to make money and 2 years is more than enough time for my holdings to make money.
After 2 years all my mutual funds lost $2000 and my adviser told me he does not remember telling me that in 2 years I will make money, and instead told me it takes about 5-10 years for my accounts to make money. As the markets tanked my adviser told me to buy against the tide (sales pitch) and I asked my adviser why he sold me oil stocks at the top peak before oil prices tanked and his excuse was "nobody can predict the markets". I don't care about excuses. After 2 years I sold off all my accounts with EJ and fired my adviser and EJ. I will never do business with EJ and do not recommend them. Edward Jones either scams customers or does not know what they are doing with customers' money.
I made the mistake of rolling over my Personal IRA from my bank into an investment portfolio at Edward Jones. Boy, was that EVER a stupid move! In the 2 years I had my IRA, it had increased in value by $9,000.00. In just the 1 year since I rolled over my IRA to Edward Jones, my investment lost $5,000.00. This just doesn't sit well with me, so I call the Edward Jones office to ask about it, and of course, I got nothing but a bunch of runaround. Nobody there can, or will, explain to me why my portfolio has lost so much money so fast. It's totally unacceptable to me, not only that my portfolio has lost so much in so little time, but that nobody can, or will, explain it to me. Obviously these ripoff artists care nothing about their client's money! Otherwise they'd be doing a much better job at protecting their client's money! These thieves have just lost another client!
Fiduciary irresponsibility - My brother put mom's trust in EJ. When I got part of it, the advisor called and said "Oh, Ebola, the world is ending..." I said "I'll get back to you after I talk to my brother" of course not planning on responding to the advisor's idiocy. But, the advisor sold all my stock, of course to his great advantage. I have been fighting this for over a year going up the chain and to a pro bono lawyer (it's not enough to hire a real lawyer) and EJ just does not respond to the lawyer's requests. But also offers no explanation for not having my permission to touch my money. Even the SEC won't help, and I reported it to Virginia and they haven't responded in over a year. What can I do?
Edward Jones offices around the country hang plaques that tout Edward Jones as winner of JD Power and Associate's "One of the Best Companies to Work For." I'm sure they are great to work for because they have a heck of a business model that benefits from an endless stream of investor newbies, directing them to buy investments at a premium allowing them to profit enormously. At the end of the day it's their client that pays the overhead for their 11,500 brick and mortar branch offices across the country, the sports domes, the billboards, the TV commercials. I wish EJ was publicly traded, they would probably be a great investment ($6.28 billion in revenue in 2014), although arguably not an ethical one.
While I don't think my Edward Jones adviser (a friend of the family actually) ever set out to intentionally do me wrong, the company is structured so that advisers are commission based salesmen. They are encouraged to promote mutual funds like American Funds which have ridiculous loading fees of 5.75% ( For every 10k you invest, you lose $575 from the get-go that won't be growing over the next 10, 20 or 30 years) and on-going high expense ratios that skim money from your holding whether the fund is performing well or not. They will tell you that choosing "Class A Shares" with loading fees is good because these funds have no sales fees later and lower expense ratios than Class C shares, and if you are to hold funds for a long time, in the long run this is better. While this Class A vs C is true of American Funds, what they don't tell you is that other fund families have no loading fees and lower expense ratios as American funds class A shares.. American Funds has very cozy relationship with EJ - they get a commission on the loading fees AND on the high expense ratios you pay (even with Class A shares) are partially comprised of whats called 12b-1 fees - that's an ongoing finders fee that American Funds is kicking back to EJ for getting you into their fund! If you are savvy enough to choose your own investments and buy mutual funds not associated with EJ, they are still going to take commissions far greater than other brokerage firms.
Any stocks you buy have ridiculously high commission rates (2% taken) at both the time you Buy and Sell. That's like buying stock on Wednesday and stock immediately dropping 2%. On top of that Edward Jones then takes 2% of all your dividend earnings when you have selected to have your dividends reinvested into the same stock or any other fund. That's money they take as a commission for a process that is fully automated and as far as I know this commission on divined earnings is not something any other major brokerage firm does.
To add insult to injury, EJ has all these other little charges that add up, annual account charges and even a monthly fee if your checking account drops below $2000.
Now, 10 years after mediocre returns at best, having made EJ thousands of dollars of my hard earned money and all I have to show for it is a stack of their annual Birthday and Christmas cards (no i didn't really save these). I've realized why savvy investors gibe EJ customers with "How are those American Funds doing :P" and calling them "Jonestown" followers. I for one can't drink the green Kool Aid any longer!
It is extremely easy to move your IRA or other investments to another broker and you can transfer them "in-kind" which means you're not even out of the market. After you move your funds over to another firm, you can then sell them for far less commissions and reallocate them in funds that will likely outperform American Funds. There's a particular investment firm out there that is member owned and has the lowest fees. I won't mention them by name in case that's bad etiquette when reviewing another company, but if you do your research you'll find many savvy investors recommending them.
3 Things. Biggest Liars in financial advising industry!!! They don't care about you, only how much money you have and make. YOU WILL LOSE YOUR LIFE SAVINGS!!! It all started when we got a knock on the door. I usually sing get sucked into the sales pitch BS, but at the time I hadn't really thought about investing my money. Well that all changed, when I let them into our house. My BIGGEST MISTAKE in my entire life. Overall, we lost close to a Million dollars!!! Our hard earned money that our advisor assured us we would never lose. He said over and over "Don't Worry." "Don't Worry." I'll make sure to take care of you. Promises and promises that never came true. I'm so furious writing this, I have told friends and family that I would never ever recommend EJ ever to anyone unless they want to lose their money.
I'm only mad at myself for falling into their trap. That's what they hope for, they go after the elderly, not so smart, and people who don't care to do research, like myself who thought EJ was the best after being told that many times by them. No one else will get you the return I can get you, no one else will give you the service I can give you, blah blah blah, it's all a bunch of BS! Talk talk talk is all they do. Edward Jones ruins families and their retirements. How am I supposed to get my million back?
Mike, my advisor, got a huge bonus commission from me yet now he's nowhere to be found. Disappeared. I took the rest of our money out as fast as I could. I have filed a complaint with the attorney general. Anyone who works for this place should be embarrassed. There are many other better choices. Anytime I hear someone else talk about EJ it's usually about how they got screwed over by the slimy snakes they are. They'll con you out of your hard earned money anyway you can and they'll be your best friend doing it!!! DO YOUR RESEARCH!!!
On 1/12/16 I met with the Edward Jones adviser to fulfill the mandatory annual withdrawal from my retirement account. He suggested sell/buy to even or balance stocks and mutual funds in my portfolio. The sell/buy suggestions were presented and it made sense to balance stocks and mutual funds. I made it very clear that for me #1 was to withdraw the mandatory $3,000+ amount and have it transferred into my checking account. #2 to keep the commission and sell/buy fee as low as possible. I received a folder with information to look at. No specific sell/buy information or changes to my account were mentioned. Just look at the suggestions and see if they make sense. I had 1 week to read the material.
1/19/16 a follow-up appointment to balance stocks and funds. Certain stocks would be sold to fulfill the mandatory withdrawal of $3,000+ and to purchase mutual funds to balance stocks and funds. Stocks to sell were pointed out, a reason for their sale was given. For some stocks all shares would be sold others only a limited number of shares. Several stocks were mentioned in writing for total or partial sale.
I received a folder of information. 7 one page (print on both sides) write-ups on the Mutual Funds to be bought. The forms were put in front of me on the desk briefly and turned around. The pictures of the experienced Portfolio Management was pointed out and how well the Fund did in 20 years. Even a speed reader could not have read these pages during my time in his office. I have to wear reading glasses and at no time did I take the glasses out of my purse. Why were these pages put into a folder and sent home with me? To read and make a decision at home?
The 3 page Proposed Portfolio: Proposed Activity included 2 pages of sell/buy information. It was also in small print (too small for me to read without glasses at the office). On 1/12/16 I was allowed 1 week to look over papers that had absolutely no impact on my portfolio. I had absolutely no time to read the Proposed Activity buy/sell information in his office on 1/19/16. It was put into a folder to read at home. The minute my backside hit his office door he started to sell and buy. Stocks of one company never ever mentioned verbally or in writing were sold without authorization.
On 1/20/16 after reading the Funds write-up and sale suggestions, at home, I had some questions. Why sell my existing Mutual Funds and exchange them for other Mutual Funds when the purpose of the trades was to balance stocks and Mutual Funds? To collect Trade Costs? Was there a legitimate investment purpose for the switch? Why sell a few of these shares and a few of those shares from several companies instead of a chunk from one company, which I told him, I am not fond of? To charge the minimum commission of $50 and transaction fee of $4.95 several times instead of once? I went back to the E.J. office to put a hold on the whole idea of balancing till I returned from vacation (1/22/16-1/30/16). I was told too late all the transactions were completed. The Trade Confirmation receipts show a Settlement Date of 1/22/16.
1/30/16 I returned from vacation. I had no phone message from E.J. - no email. 2/1/16 I realized no money had been transferred to my checking account. The adviser sold $30,000+ worth of stocks but there was a shortage for the transfer of $3,000+ to my checking account. Ooops, we have to sell something else now. He sold prematurely what was proposed, sold what was not proposed or authorized and now he had to sell more. Why wasn't at least some money, although short, transferred to my account?
2/1/16 I was told that one of the transactions will be reversed to look like it never happened. Which one? This man just willy-nilly sold and bought, forgot the most important $3,000+ deposit to my checking account, reversed transactions; basically just messed around in my account charging fees, commissions and trade costs. Of course now the adviser is too busy to answer my questions.
Several years ago my wife and I opened an investment account with Edward Jones. The account performed poorly. The original agent that we dealt with left Edward Jones. Over time we gradually sold and transferred investments from the account and were assigned several different agents. While Edward Jones moved offices and changed agents, my wife and I always had the same address and phone numbers both at home and at work. Ultimately the last investment EJ held for us was an individual stock. We were waiting for the stock to bounce back before selling it.
Last August we received a letter from the St. Louis office of Edward Jones, advising that they had lost track of us and to contact them. My wife sent a letter to the St. Louis office and was sent return correspondence that the company was looking into the status of our investment. In the meantime, I contacted the company and they advised that the investment had been sent to our State's unclaimed property section. Four months later and after passing through different entities the investment showed up in unclaimed property. Now we must go through the long process of retrieving the investment while the stock is decreasing in value. We were very unhappy with Edward Jones investment advice. But we are truly upset with the way that the Company handled this investment. Our address and numbers have never changed. The stock was not "unclaimed". We would never recommend EJ to our friends.
In Nov. 2014 my husband passed away, we had been customers of Edward Jones for many years and my husband trusted Issac our adviser. When my husband found out that he had cancer, he started putting our affairs in order. We went to Issac and he told Issac that he wanted his 2 daughters to receive $50,000 each from his one account. Then he took his daughters to visit Issac and again told him what he wanted. We went a third time to make sure everything would be done.
When my husband passed Issac took out $25,000 for each of them. He put the money into 2 separate accounts and told them they had to leave it for 1 year. When I found out that he had shorted them both I went to his office and told him to fix it now. He knew what my husband wanted and he should do it. Well he did, now he has it like I just took out $70,000. Getting $62,000 and paying IRS $8,000 and the State $2,000. I know he was mad because I changed advisers, but he just wanted to put me into a bind. The 1099 I received was a shock. If Edward Jones does not do something about this man they will lose a lot of customers, of that I am sure. Shame on you Issac, people trusted you and then you let them down.
This rep sold me 3 stock. He said would be Google and Amazon with cookie jar money. Then I went online the next day it was something else, MSP Mutual and it crashed like crazy. He lied to me. I hope I can cash out on the following business day.
The login password I've had since 2008 was not usable since I hadn't logged in for 18 months. I have been receiving paper. The rude woman at corporate St. Louis told me that I have to have either paper or view my account online. I prefer to go online and view my accounts and receive paper too. It's just a way I prefer to audit and double check their accounting practices. I've tried to phone them for the past 2 weeks and I was always 16th or 21 in line on hold. I requested money market monies on the 7th of December. I phoned my local office to inquire of monies after waiting 20 days to receive. They told me corporate refused to send me a check to my Post Office Box... yet all my junk mail from Edward Jones goes into that box. I think this was an intentional act or practice they are taught. Edward Jones corporate office must have some financial difficulties and I question the security of my accounts they hold. Please pray for me.
Edward Jones moves your money to their own controlled funds and will receive kickbacks or bonuses from these companies. This is the jest of the SEC complaints and were later fined by the SEC for not disclosing this practice to their customers. Now, I believe, they disclose this shaky business practice but continue to do it. My experience was that I wanted an accounting from them regarding their investment strategy and the reasons why they moved money from one account to another and never seemed to sit on the sidelines when things were obviously bad or going bad in a hurry in 2008.
I was told that they don't do that and they prefer to ride things out and that if I objected and wanted a third party to investigate them I would have to pay for this effort. The accounts were so poorly documented it was almost impossible to see what they were doing. I gave up and just had them transfer all the accounts to my Fidelity Investments Account and eventually sold all my Edward Jones investments, who knows how much money was lost. Don't use this group if you like your money and don't want your kiddos to go through what my sister and I had to go through. Losing your parents is bad enough and then to have to fight with a bully company Edward Jones is terrible. Fidelity Investments, so far, is a much better company with better business practices in my opinion and when I want to switch investments I do and I'm in control; not the bully, no account justifications by the so called Edward Jones account managers and their sweet talking bosses.
I had accounts with Edward Jones for over 12 years. Here are some of my experiences: Most recently I sold shares in one of my accounts and they forgot to mail my check. When I closed my remaining accounts they charged me $95 per account as the termination fee. Nice policy! Not all fund management companies charge you a fee to get your own money so do your homework.
I had several individuals assigned to my accounts over the years (they have a high employee turnover). Two of the subsequent advisers made negative comments regarding the original funds I was advised to buy. Knowing what I know now the original adviser was more interested in steering me toward funds that provided him with higher commissions. A few years later I caught another adviser trying to steer me into funds that would yield higher fees for her. She seemed to forget some things she told me earlier.
Edward Jones was fined 20 million by the SEC earlier this year for overcharging customers. Knowing what I know now and with all the information and choices available today there is no way I would invest with EJ or any firm like them. With the high fees, lack of trust/ethics and reliability it's an easy choice. Their fees are way over other options available today. Those fees make a huge difference over time. They try to claim they can beat the market with their experienced advisers, but even if they did with the added fees vs alternatives like Vanguard it would negate any advantage. That's if you are lucky enough to get an adviser that is ethical and reliable.
I moved my IRA money to Edward Jones office in Clayton, NC approximately two years ago. The money was to be invested into conservative accounts. For around nine months I did earn close to three thousand dollars. The stock market and a lot of financials took a dive. I had been watching my money closely and it lost a thousand of the earnings in one day. I called and had all of my investments sold and turned into cash. By the time all this was done, I had lost fifteen hundred dollars but hey, I still was ahead but not by much. To sell and put my money into a no earnings holding fund cost me forty dollars for a year. Old Ed was going to get something whether I did or not.
After about eight months the EJ adviser called and said we needed to put that money to work. So, damn fool that I am, I said "OK put it into the same funds that my wife's money is in". I watched it again. It never showed a gain and steadily went down. When it had reached a loss of around seventy-five hundred, I called and had all of the stocks, mutual funds and bonds sold and turned into cash. It cost me close to a thousand to sell because I had not held this investment for twelve month at the time I told the adviser to sell and convert to 100% cash. At this point, I have lost eighty-five hundred dollars out of seventy-nine thousand to start with. So, I have had enough of investing and ask my credit union to roll over the rest of the money into a CD.
Not satisfied with all of the money Edward Jones has made off of me, they now are charging me ninety-five more dollars to close out the cash account. With the present administration and world situation, investing is like playing roulette. You win a few and you lose a bunch. Of all of the companies that I have dealt with, Edward Jones has cost and lost me the most. If you want a hot tip, buy Edward Jones stock, there is no way they will lose money considering the way they charge suckers like me.
Barbara FriedbergPersonal Finance Contributing Editor
Barbara Friedberg, MBA, MS is a former investment portfolio manager with decades of financial experience. Friedberg taught Finance and Investments at several universities. Her work has been featured in U.S. News & World Report, Investopedia, Yahoo!Finance and many more publications.
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Edward Jones, a Fortune 500 company, is one of the largest financial services firms in the country. With 11,000 offices, Edward Jones has served nearly seven million clients for over 90 years.
- Services: The company provides a wide-range of services, including wealth management, retirement and college savings planning and investing guidance. Edward Jones representatives are competent in handling various financial planning services for individuals and business owners. Edward Jones is one of the few financial services firms dedicated to the individual investor.
- Products: The firm offers clients access to a wide range of investment and money management products including stocks, bonds, mutual funds, insurance and annuity products. They also offer cash and credit solutions to their clientele.
- Investment philosophy: Edward Jones believes in a long-term approach to wealth building with regular meetings between the client and advisor. The company focuses on quality and diversified investment products and features a personalized approach.
- Educational and client resources: Assistance with statements, taxes, fraud awareness and protection are available. Edward Jones’ clients receive easy account access and management with mobile apps, online account access and bill pay.
- Best for Clients looking for a personal financial advisor dedicated to their financial needs, the newly wealthy, those experiencing family and/or household changes, the financially unsavvy and business owners.
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Edward Jones Company Profile
- Company Name:
- Edward Jones
- Year Founded:
- 12555 Manchester Road
- St. Louis
- Postal Code: