AmeripriseConsumerAffairs Unaccredited Brand
I wish I could give zero stars. I have had an IRA account with Ameriprise for several decades. Fortunately, it was a small amount, as it greatly under-performed my two main IRA accounts. However, that is not my complaint. About a month ago I attempted to move my IRA funds from Ameriprise to my primary IRA account as I have reached the age for Required Minimum Distributions. I will make this a short review. The transfer has required five phone calls -- averaging 30 minutes per call. When the funds were finally transferred, it was $124.75 less than my account showed. So my fifth phone call was to find out why the shortage and was told it would be reviewed, and I could call back in 48 hours to learn their decision.
After 20 years being insured with Ameriprise, accident free with no claims ever filed against us, things changed overnight the moment we filed a very small claim. Our rates went from $145.00 to $400.00 monthly. We were told by 3 different agents that our rates wouldn’t be affected because the claim was so small and not to worry and that’s why we pay for insurance. I advise everyone to never use this company and it’s a shame that Costco is connected to Ameriprise for its members. Clearly, they are not looking out for their customers. I would give them a negative star if I could.
Dropped us after credit card expired without notification, all over $60. Have been customers without any issues for 20 years. They said they sent letter and called but it's not required for them to email this information but it's ok for them to email for all other reasons which they have done. They just don't email when they want to cancel the policy! Seems they just want to cancel customers so they can have them start over as new customers and charge more money.
I switched because of great prices and it's backed up by Costco. Biggest mistake thus far. My daughter got hit and I called Ameriprise to report the accident. They said because I didn't have full coverage on my daughters car, they couldn't do anything for me. I was told that I had to deal with the other party's insurance and figure it out with them. I explained to Ameriprise that it was a non fault accident, and I was told that even if it was an at fault accident, they wouldn't do anything for me. I've never had this type of service from my previous car insurance. A month later, I'm still dealing with the other insurance and Ameriprise is nowhere to be found. Yes, it's cheap, but as a paying customer, I shouldn't be doing all the work. I will be canceling my policy as soon as I'm done with this accident. Extremely disappointed in Ameriprise.
I have been a loyal customer with them for somewhere around 6 years. The behavior described below makes their claim “We reward loyal customers” a misrepresentation. They can make that claim only if you are never in an accident (your fault or not). I specifically asked them the first time I had another driver hit me and again when I had to make a uninsured motorist claim; will this affect my insurance? They flat out lied, “No not at all”. This came from one of their claims agents. I was just told (via phone) that they will not renew my policy because of our “Driving History”. “What history”, I asked? We have had no tickets or driving infractions and only two claims you had to pay for in the last 5 years. We have two cars and just bought a third.
Since 2015 we (three drivers) have experienced 5 accidents as follows: One at fault collision (my son hit another cars and cause damage to the bumper), three not at fault accidents (Ameriprise paid 0 for them. Other driver at fault) - two side wipes that resulted in damage to my car (one hitting party received a citation for failure to yield, the other did not receive citation because the police did not think the damage exceeded $1000, it did) and a rear ending at a stop light (all paid for by the other driver’s insurance). The last accident occurred last year 2017 Thanksgiving Day (an uninsured motorist rear-ended my son). This cost less than $1000 to repair.
Here is what I was told now (bait and switch), their agent I spoke to told me that their policy is not to renew insurance with this number of accidents, in a three year span, as it means we would file false claims. Excuse me! This is stereotyping slander on their part. I have in all the cases above provided them with every scrap of information I could gather (note they did no legwork at all. I did it) and provided it to them. I have provided them with proof of the driver’s identity and insurance information and they only paid for two repairs, the “at-fault” collision and the uninsured motorist. I’m being punished for things out of my control. This is an unethical business practice at the very least. They do not rewarded loyal customers with lower prices, in my case they handed out non-renewal notices. Rated 1 star because you cannot go lower.
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I had very good experience several times with my 3 autos that were insured. Sometimes I would shop around auto insurance and they would ask me, "Who you are currently insured with." When I would say Ameriprise auto insurance, they would reply that, "In no way any insurance can beat them in price and customer service they have. You are better with them." So this is Ameriprise‘s rating with other insurance companies, so this says it all. The staff is very courteous and they go the extra mile to help you out. All the remarks posted are by other competitors which are negative. I give them a 5 stars.
I have been a loyal customer. Had been for 5 years. I had received my payment for renewal of payment on auto, but unfortunately got really ill went to the hospital and was a day late on payment. Called the company a day late on payment which was a Friday and they said nope will not reinstate the policy due to being late by 1 day on payment jeopardizing my safety putting me without coverage on the family vehicle on a Friday morning without coverage over the weekend. Never will I recommend this company to anybody. They only worry about collecting your cash and have no interest in my safety, liability on the road with other vehicles, now I am left over a weekend with no auto insurance on my car. What a disgusting money hungry company and Savannah, and Missy are the poor excuse for customer service. Their rating is a 0.
When I had an accident on a four-car pile up Ameriprise is not the one you wanna choose for insurance. They are slow as hell. In claim department they say an adjuster will call you the next damn day. Hell **. It’s been two damn ** days. I’m calling them tomorrow. I want my damn car fixed. Soon as this is over I’m getting way away from them. They give you the runaround. It don’t make no damn sense. You call the adjuster, leave messages, never return calls. What kind of business is this?
push their payment date back three days like I tried to (only once due to a payday date or I wouldn't been broke). They agreed on special terms to help me and still overdrafted my account 335$ leaving me without a way to pay for food or fill my tank.
They do NOT give military, first responder, or any other special discounts. The discounts they do have are minimal. The phone call customer service line takes forever to get a human on the line. I am NOW FREEE. My relief feels incredible. I am now paying 95$ for two vehicles from Geico and my first payment isn't for two months and all they needed was my birthday and my vin number. I am so happy now. Gooodbyyyye Ameriprise (:
We had a very very bad experience with Ameriprise Home Insurance (they need to stop selling insurance by using name Costco Ameriprise). We trusted Costco. We went with Ameriprise because of Costco. But we did not know Ameriprise home Ins and adjusters are that bad where they just intend to close any claim that comes in their way. They are very rude and not professional at all. Our claim has been floating around for 4 months but no resolution. They keep saying no coverage without understanding damages caused by what sources and sending policy cancellation messages.
Finally we decided to pay from our pockets to contractors and fixed damages. What we have learned and understood by their intention, When Ameriprise sees that there is a more damage cost they canceled your policy which is the bad practice and bad business. They notified to Mortgage co. also they canceled our policy. Meaning then you are on your own. This sucks. State Insurance Regulation (NAIC) has to look into this matter carefully and inspect the Ameriprise business practices and claims. OMG, I was surprised reviewing these many consumer complaints. Now Mortgage CO has told us to switch to other policy company because Ameriprise has closed the claim and also they have canceled the policy. Now That's sucks too much.
I bought an auto insurance policy from Ameriprise after receiving a mail from Costco. The prices were not bad. After 6 months they increased my premium by 10%. After another 6 months they increased it by additional 15%. i.e. 25% premium increase in 1 year. Horrible bait and switch! I reported to Costco about the type of partners they endorse.
Ameriprise has exploited and delayed the process of our homeowners insurance claim for about two years now. Their current delay tactic is to stall the appraisal of the damages even though they invoked the appraisal 8 months ago. We have been homeless for two years now due to Ameriprise bad faith and various fraud they use to deny coverage after they strategically demolished our home's interior then refused to rebuild or replaced our home. It is pathetic how they exploit me as a disabled veteran and have ruined the lives of our family and even caused the loss of my disabled veteran service dog. They are a vicious company.
I am not giving this a 1 star, this just needs to be public, so people do not make the biggest mistake in their lives and choose Ameriprise!!! First, how come there is not an option for (-) infinite stars. They would get below that in my book. I have never been treated so poorly in my and probably anyone else's for that matter. I confirmed with this company that my car insurance was paid in full and then a so called "agent" said yes, so I went on to live my life, like a should as a normal human being. I shouldn't have to wake up every day and be worried about whether I have car insurance or not, when I A. paid in full, and B. confirmed that everything was good via phone. So then I went to live my normal life, well apparently I needed to wait 24/7 by the mailbox, because they claim that they send you some things in the mail that verify or whatever these scam artists pull.
This occurred in April, then I went to go pay my car insurance bill in full, and then an agent says that, "Oh your policy is cancelled, and you can't have car insurance with us?" Um What the hell, so turns out they pulled my insurance from me because I didn't verify some certain piece of information that they had "sent". After calling customer service multiple times, the only answer I have had is "WE CAN'T HELP YOU" So not only did they ruin my Christmas, they also put me in bad standing with car insurance, so now I have to pay a ridiculous policy (Again never had a late payment in my life). I had a person, I will not name names say "I regret to inform you there's nothing we can do."
If you want to have the worst customer service, the absolute grinches that steal Christmas from you, and you want to pay scam artists money then Ameriprise is for you. I am not going to count the number of emails and calls because it is absolutely ridiculous what this company is getting away with, try and get insurance with a company? NOPE they will swipe it right out from underneath you. Please do yourself a favor and pay the extra 15$ to go elsewhere per month where you won't be treated like a caged animal at the zoo.
I guess I have been lucky with most things I've purchased including insurance until I purchased my insurance with this company thru Costco. The rates were the best I could find. They were not on of the major insurance companies but it was thru Costco so it should be ok right... wrong! After having them for several years for both auto and home there was a storm in my area. I lost many roof shingles as did my neighbors. I put in a claim with this Wisconsin based company. The person handling it did not finish processing it and went on vacation. I continued to call but my claim was delayed. My neighbors were all getting new roofs. I had more damage than most. Finally the claims adjuster came. I was informed that they would pay to re-shingle approximately 65% of my roof but not the entire roof, wanting to replace sections of the roof but not all of it.
I complained that the entire roof should be replaced like everybody else on my street. Also replacing only part would leave me with a roof that would not match colors. Also the areas they didn't want to replace you could see where the shingles had been lifted up and I knew I would have trouble later. After many calls with this lady at Ameriprise who was very unhelpful and at times rude she finally agreed to send out an 'engineer' to evaluate everything. The engineer was located 200 miles away and drove to my house. I would think they spent more doing this... trying to deny me... than it would have cost to just replace the other 35%. They hired an engineer and had him drive a total of 400 miles. I'm sure that cost as much if not more than the cost would have been to pay to cover the other 35% but this lady at Ameriprise seemed determined to make sure they weren't going to pay for it.
The guy came and determined that those areas of my roof were not installed correctly. That the nails had been nailed incorrectly and that it would not be covered. Of course I had been paying for insurance on my roof for almost 3 years from Ameriprise but now I was being told they would not cover this because it wasn't installed correctly. Last year when it came time to renew my homeowner's insurance I get a letter claiming that due to an increase in claims in my state they were going to have to raise my rates. The rate had nearly doubled. They only stated that there was a number of reasons this could occur including a. b. c. etc but never fully informing me the real reason. I cancelled and found insurance at a better rate elsewhere. I kept my car insurance with them.
When it was renewal time for my car insurance I got another letter. It seems there was also an increase in the number of auto claims in my state so they were going to nearly double that price also. There is more to this story but there is too much to tell. I had nothing but trouble with this company. You may be fine until you need to file a claim and that's when you'll find out you've made a big mistake. It may be cheaper but you may very well end up paying more due to them not paying a claim well and/or the headache of dealing with this company.
I had investments with Ameriprise for at least 15 years+ and am a conservative investor. In 2008 I got involved with a REIT. If you are reading this, first and foremost, do not get involved with REIT's. Not only did I lose money every year there is no way to get out or move your money to another investment. It was never explained to me that this would happen or that it could go on forever before the properties in the REIT were liquidated/sold. I guess that is when you get the balance in your account.
The big mistake I made was trusting my advisor to not put me in something like this. I am now required to take a RMD each year but it can't be done. I no longer work with my longtime advisor because I moved all accounts in 2014 & 2015 except the REIT. If the value continues to decline and reaches a zero balance in a few years I assume it will be closed. I almost wish that would happen so I would not have to discuss it with Ameriprise again. In the last few days I have spoken to 3 different people regarding my RMD and have been given different information for each. I had several questions that could not be answered at all. A very annoying situation that I do not want others to have to deal with.
My roof was damage by a storm. Ameriprise sent someone out to look at the roof. I get a letter in the mail saying, "We will not pay for damage because roof was not put on correctly." So I responded, "How am I suppose to know the roof was not put on correctly. Your company had no problem taking my money. So now I must waste money to start a lawsuit."
I was a customer for over 7 years. January 2016 I received a speeding violation (20+) in Virginia. The officer wrote it up as RD which might as well be a DUI. Ameriprise reviewed my account in 12/2016 & increased premium 100%. Ok, I paid for 12 months. 12/2017, I've been dropped after underwriting says I no longer qualify. I paid my violation fines to VA, traffic school, 100% increase in premiums for 12 months to be dropped. I own my error, but really no loyalty for all the good years. What a shame!
My wife had an annuity via Ameriprise, and for the last approx. two years she has been receiving annuity checks each month. The annuity payment are due on the 1st of every month. Ameriprise has NEVER made a monthly payment on time. Every month the payment comes in to our bank account on maybe the 3rd or the 4th or the 5th of the month and in the event of a holiday or weekend falling on the 1st. Payment is not deposited until the 6th or 7th. But it has NEVER EVER been received on the date it is due. We know two things. 1. Ameriprise is playing with the balance remaining in her annuity account and is retaining investment gains for itself. 2. Her monthly payment is delayed for several days and Ameriprise uses that money for very short term investment and retains the profits.
We have made multiple complaints to Ameriprise but got no satisfaction whatsoever. Ameriprise blames the banks for the delays, but they lie. We have other annuities that are always deposited exactly on time every month without exception. The Social Security Administration never fails to make monthly deposits on time. Every other entity deals with the same banks that Ameriprise does yet they get payments made on time. Be careful who you deal with!
They are an amazing company who make you feel welcome, taken care of and comfortable. They are also always polite, know their products and get information to you quickly and accurately. Their rates are good as well.
First I was 'sold' on a product that as it turns out I was not given the full information. Any investment made through Ameriprise financial only benefits them. They convince you you will see market upside yet mysteriously your account does not grow even on long market upturns like this past year. When requesting information or documents it can take more than a week for them to respond. Their website is layout very poorly and your account is shrouded in misinformation. At no time will they provide you a clear answer - only something hidden by silly charts or formulas which just mean your money is ours and we will stonewall the consumer.
To deal with the death of a parent, and ultimately their estate can be quite an experience. My experience with Ameriprise has been absolutely mind-numbing. My father was a long time investor using Ameriprise for decades, yet when dealing with this company has been the most frustrating of all corporations and businesses he had dealings with. Now for the record, I have been appointed by the probate court as the executor and have a letter of administration from the court and of course have a death certificate - so I am not just calling as a random unknown person. However I have been lied to many times, treated with respect when asking a question only to discover on a follow-up call that the respectful person was just lying to me.
As I write this, I am just days away from the 1 year anniversary of my father's passing and am still being "thrown under the bus" by this company as the probate continues on. I need records before my term as executor ends and dealing with this company is simply impossible. It is times like this when you really discover the true nature of a company, and it has definitely not been a good experience.
BUYER BEWARE!!! I was completely thrown back to find out that Ameriprise Auto Insurance - Costco were charging me $579.00 because I accidentally swiped/scraped off about 1.5 of primer off the bumper of an pretty old already to fall apart little truck. I have never been involved in any auto accident before. I cannot believe they would charge me. I pay them every month to protect me and this is how I get treated. PLEASE DO NOT USE THIS INSURANCE... THEY WILL RIP YOU OFF WHEN YOU NEED THEM!!!
I recently settled the estate for my 96-year-old father. It took 10 months to settle his account with Ameriprise! He had been a client for 25 years. They "lost" the forms twice and made no attempt to inform me later that part of the required information was missing. I finally contacted my Dad's Ameriprise rep who pushed it through the home office. Such terrible service at a sad time for the family... In contrast I settled my Dad's Thrivent Financial accounts in 3 weeks.
Wow you never know what kind of insurance provider you have until you need them. And for sure you don't want to have Ameriprise auto & home insurance. They refuse comprehensive coverage and I have to pay for repairs. Go anywhere else and you have better chances of being protected than hire this people for your insurance need. Don't do it.
Involved in an accident with an individual insured by Ameriprise. Ameriprise verified coverage but refused to pay the claim. According to their claims rep, if they are unable to contact their insured to discuss the accident they can deny the claim. Despite this fact, their insured still has coverage under his original policy.
During the recent wildfires in Southern California, I received a phone call from a representative at Ameriprise Insurance checking to make sure my family and I are okay and if I needed to open a claim due to any possible damage. What great customer service!
I could not get straight answers from my representative at Ameriprise. I got a lot of sales talk that later proved to be untrue or misleading. Turns out they have the highest fees and penalties in the industry and I had to wait 10 years to get my investments away from Ameriprise without having to pay huge fees. Their statements are very difficult to understand. I'd never recommend them to anyone!
They cancel my insurance with any notice, was talking with a representative and send me to customer service and wasn't customer service, was a different car insurance company. They want to sell their customer to other car insurance company without customer permit. I don't recommend Ameriprise Car Insurance from Costco Company.
Ameriprise sold my 77 year old mother worthless REIT's, collected a huge commission. The REIT could not be traded and the value went to "0". Big loss for my mother who's living on social security and her investments. Don't trust these people to have your best interest in the trades. They want to sell you! They're after commissions. Just do some research about litigation and complaints against them, then go find yourself a good financial manager!
I paid for my disability policy for 20 years. When my husband died I needed to start collecting on the policy. I am the sole proprietor of a business. This means I had to send documentation of my income and expenses. I did not understand what they wanted at first. The problem is that the company did not call to let me know they needed something different. I waited three months. When I didn't hear anything I called them. I couldn't get through to anyone. I had to leave a message. I left three messages with no return phone calls. So I called my Ameriprise Financial advisor who called the Disability company on my behalf. I was extremely frustrated at this lack of responsiveness to my needs. I was a grieving widow. The experience with Riversource (through Ameriprise) made things harder than they already were.
Another aggravating thing was that the person handling my case told me several times that he did not receive my faxes. I eventually got a call from the company to say that my fax did not include my account number and therefore it was being discarded. The fax had my name and the name of the person handling my case. So I guess I am a number to this company, not a person. That explains why the person handling my case did not receive some of my previous faxes. Of course, they could have notified me of that sooner!
When I called the head of the department to complain, it was another ordeal. She told me to figure out the time of the call and who it was that called. I couldn't do that. So she explored it at the company. After a day she called me back to say that nobody had called me and the fax had not been discarded. So she essentially told me I was a liar! According to her I made the whole thing up! My financial advisor got a special fax cover page from Riversource that she said I should use. Ok fine. But why didn't the company give that to me right at the beginning? I am still dealing with this company. It is extremely frustrating. I feel very disrespected. It's about the worst customer service I've ever experienced.
Ameriprise expert review by ConsumerAffairs
Ameriprise is an investment firm with an extensive range of online services. It was founded in 1894 in Minneapolis, where it is still headquartered. The company manages $750 billion in assets for over two million clients. Those with an Ameriprise brokerage account can make online trades of stocks and EFTs in their online account.
Offline trading options: In addition to making trades online, Ameriprise clients can make trades over the phone, by talking to their financial advisor or by visiting a local office.
Managed accounts: Ameriprise clients can choose to have a managed account with fees based on the assets in the account instead of a per-transaction basis. Investors can be actively involved in managing their account or be totally hands-off.
Fraud protection: Ameriprise will reimburse clients for losses due to fraudulent activity on their account. Interested consumers should visit the website for specific terms and conditions.
Resources: Clients with Ameriprise accounts can access informational resources to stay informed about market charges and economic topics. Resources include company overviews, news stories, stock quotes, technical analysis and more.
Tools and calculators: Those considering how much to invest or save as well as individuals who aren’t sure what kind of investments to make can use the tools and calculators on the Ameriprise website for free. Tools include a net worth calculator, a compound interest calculator, an asset allocation calculator and more.
Best for: Ameriprise Financial is best for individuals who want a significant amount of assistance making investments and hands-off investors.
Ameriprise Company Information
- Company Name:
- Year Founded:
- 3500 Packerland Drive
- De Pere
- Postal Code:
- (800) 535-2001