Ameriprise

I get my insurance through my Costco membership & I OFTEN refer others as Ameriprise (you don't have to be Costco member but it costs slightly less & has more benefits when you are). Has been very competitive & customer service has always been very helpful & friendly. My last car caught on fire while on a trip to neighboring state & the adjuster made the process easy to deal with (I was all shook up & had no idea what to do next. He helped me through it all & never made me feel like I was a bother)...& took care of everything in a very timely manner.

I switched to this carrier, and have been pleasantly surprised at the savings and the quality of the service. They were faster to help me on the phone than my previous (nationally known) carrier - I had that previous plan through a broker. This I got through Costco. The coverage is identical but I am saving money each month.

I had this insurance company for 20+ years. They gained my trust when I first got them in my 20's. Because within a couple of months of signing up with them I had my first car accident. I had heard horror stories about how companies would drop you or raise your premiums way up. They did not do either of those things which was amazing to me. I don't know what I would/could of done if they had specially since I was young and broke. So until this day I truly recommend them, they are trustworthy and have great customer service. Also their rates are competitive with other insurance companies if you have a new car.

I am a satisfied Costco member for years. All my cars are insured with Geico for many years. Decided to make change to Costco insurance after many solicitations from them. Spent 40 minutes on telephone giving the agent all the details. Have no tickets, accidents, etc for 25 years. At the end of process the agent said they were not able to offer collision and comprehension coverage on my five cars. Three cars are Porsche, one BMW, one 1996 Ford truck. Credit history excellent with no loans on cars. They will not insure. I am 77 years old and wonder what kind of customer Costco is Looking for. Do not waste your time with Costco insurance unless you have bad credit and junk cars.

I had a policy with them for home/condo insurance for a few years. Then one year I rented my unit out and had to get renters insurance with a different company as they did not provide this. When my tenants left, I called to reinstate an old policy. The person speaking to me on the phone updated all the information; I paid by credit card and they emailed me the new home insurance policy which had all the information and details including start date, price, coverage. When I went to the Ameriprise website to check and possibly renew an auto policy, I found out that my home/condo insurance was cancelled and not effective the date they told me. No one bothered to let me know what was going on.

Please, please do not invest your money in this company. First watch the John Oliver show on retirement plans to understand how companies like Ameriprise charge high fees and end up making very little money for their customers. Managers like Kerry ** will never tell you the real story of why they are not making good returns and tell the truth about as much as crooked politicians. In the 10-15 years that our mother trusted them, Ameriprise earned 3 times as much money as they returned to our mother's retirement funds. STAY CLEAR of them. You can get the same or better services for one third the cost which, when compounded over 10, 20 or more years is a huge amount.

Ameriprise admitted to making a mistake that caused my coverage to lapse, they didn't notify me for three months. When they did, they said I would have to pay for the period during my lapse, or my 10 years of relationship would be lost, and I would have to pay the "No Prior Insurance" rates. Talk about abuse of power, coercion, manipulation and disrespect. I have never written a negative review like this before. I just thought someone should know. This time the house didn't win, I switched to GEICO.

When monies were inherited in 2013 the Ameriprise representative took a quarter of a million dollars and invested it in what were described as middle of the road investments with good potential. By 2016 we had lost 30K. When we went to a different advisor, a certified financial planner. He looked over the products Ameriprise sold and was explained that "wrap around fees" had made money for many people, just not for us.

A scammer intentionally came into contact with my car while I was stopped in order to collect as much money as possible. There was actually no damage to her car as a result of this incident, but she had damage from a previous incident. Ameriprise didn't do their due diligence and allowed the fraud to happen. When I first talked to them, I told them it was a fraudulent claim. In spite of this, Ameriprise allowed the scammer to send in doctored up pictures that were believable based on my car, but the repair costs were much higher than the pictures indicated.

I requested roadside assistance for a flat tire. The Person came and after checking, told me that I am missing some adapter and he cannot take out my spare tire. But I was able to remove the spare tire with the wheel nut wrench. (Acura MDX). The issue was the response from Ameriprise after that. It was, as if nothing has happened, the response was very mechanical and they simply asked me to open a new ticket as the current one is closed. I believe in this instance the service was below standard and un-professional. I waited for an hour initially and then after all this, changed the tire by myself with help of a friend rather than waiting for another hour.