Ameriprise Financial Reviews

Good luck getting anyone on the phone with less than an hour wait. Horrific customer experience.

My mother-n-law purchased a life insurance policy from them. Unfortunately she passed away and her three kids have had a hell of a time collecting from them. They misspelled my brother-in-law's name (my mother in law caught this and send in the correction before she passed too!). They had my wife's address incorrect. They also had her DOB incorrect. All of these errors were Ameriprise clinical errors and they are making my family jump through hoops trying to get their errors corrected. They only accept fax or snail mail too so time is not of the essence to them. Grieving children shouldn't have to deal with this nonsense. Ameriprise now was your time to shine and you completely failed them. Do you want your children to deal with this incompetence when you pass?

The company itself is sorely lacking in that it has constant internal problems with website and what you are told is different on the website. They have blocked me from signing onto their website hence I get no tax information or anything else. I have sent letter after letter over the years correcting their website mistakes. They stink as an organization. Advisor is only thing keeping me as a client

Firstly- my advisor is great 10 year relationship. The 2 stars are experiences always related to corporate support. They made an error on an IRA rollover and it was a huge battle to corporate to stand up and take accountability. Recently I was assigned to the AAC pool of advisors. I emailed a question about tax documents- 3 days no response. I called the toll free number for the AAC Advisor Pool, and after a hold got to speak to a representative. She was not very upbeat when answering or during introductions and ID verification. Just felt like she didn’t want to be there. I did get my question answered. However my experience with an advisor pool arrangement was not encouraging.

We have had the same FA from Ameriprise for 12 yrs. He manages about 2/3 of our investments while I manage the balance. He is a fiduciary and conducts himself in a professional manner. He makes a visit once a quarter and we go over everything. He does not make decisions without my input. He has been able to keep up with market returns and we have been generally been happy with where we are. We have worked to develop a good relationship with the family and we trust that he will take care of everyone in the future. I have gotten to the point that I am getting less interested in self management and will probably turn it all over to him in the next year or so.

My advisor was recommended by a friend. We decided to test the company with only 10% of our retirement money and are only one year in, but all seems well. Our advisor bought us lunch one day and discussed our goals, mentioning possible insurance needs. There was no pressure when we declined, and we appreciated lunch and his time. Other reviewers mentioned high fees, and we will have to check into that.

I had the unfortunate experience of having to deal with Ameriprise because of my parents. Back in 1993 my parents enrolled in Long Term Health Insurance. My dad passed before he could take advantage of all he had put in, but when it came time to deal with Ameriprise for my mom it was a nightmare!! Not only did I have to deal with my mom's declining health I had to argue for her benefits. They seemed to try everything they could not pay out, finally a few weeks before she passed, I finally found a sincere employee his name was John who helped tremendously. I will say this to everyone, my mom had dementia and if she didn't have me calling all the time she probably would not have received what she was entitled due to Ameriprise and River Source and their ridiculousness. I would never recommend Ameriprise to anyone!

I hired the services of Ameriprise last November upon suggestion from a friend. I am not satisfied at all. Since November I did not made any profits, only losing the original investment. I did pretty good a year before through another company. Six months or so ago I asked my adviser to put the funds into CDs. Recently I traveled the funds to a different company. The Ameriprise advisor took time to draft a retirement plan for me, etc.; however I did not see any benefits for a year. They are expensive and get a profit even for the transfer.

Ameriprise fails to make transactions as directed by the client. When they forget to make the transactions as directed, they then make excuses and suggest that all possible earnings or losses could not be calculated. No harm, no foul. Their compliance department agreed that their company and broker did not make transactions as I directed. However they would do nothing to compensate me for the losses incurred. It was a break in the contract and they lost us money. Thousand of dollars lost because Ameriprise can't do their job. Ameriprise gets paid a good compensation for managing my account, But, they do nothing when they screw it up.

I have been a customer since 1988 with IDS. Things went well after the merger, but last year, my accounts were transferred from my local office to somewhere in North Carolina. I had to call a toll-free number to get any information at all. Every time I asked for information regarding my Roth, IRA, or non-qualified account, I was met with a sales pitch, touting how "professional management" would be a better fit for me. The fee--$50 per month plus 1% fee based on my total balances. This came to a little more than $3,000 per year.