Ameriprise

I get my insurance through my Costco membership & I OFTEN refer others as Ameriprise (you don't have to be Costco member but it costs slightly less & has more benefits when you are). Has been very competitive & customer service has always been very helpful & friendly. My last car caught on fire while on a trip to neighboring state & the adjuster made the process easy to deal with (I was all shook up & had no idea what to do next. He helped me through it all & never made me feel like I was a bother)...& took care of everything in a very timely manner.

I switched to this carrier, and have been pleasantly surprised at the savings and the quality of the service. They were faster to help me on the phone than my previous (nationally known) carrier - I had that previous plan through a broker. This I got through Costco. The coverage is identical but I am saving money each month.

I had this insurance company for 20+ years. They gained my trust when I first got them in my 20's. Because within a couple of months of signing up with them I had my first car accident. I had heard horror stories about how companies would drop you or raise your premiums way up. They did not do either of those things which was amazing to me. I don't know what I would/could of done if they had specially since I was young and broke. So until this day I truly recommend them, they are trustworthy and have great customer service. Also their rates are competitive with other insurance companies if you have a new car.

I enlisted Colin **, at Ameriprise Financial, Heritage Wealth Advisors to manage my 401K rollover. It went pretty well at first, but then in late January 2020 I asked that we lighten up on equities because I was nervous about the coronavirus. I even hinted that it might be time to go to an all cash position. He did nothing. On February 11th, he emailed me an article on the Internet that said not to worry about pandemics they wouldn't impact your portfolio at all. I replied that I was still concerned, but he must know what he's doing? I guess we all know now how that ended.

Months prior to the virus, my financial adviser, Scott ** never returned my calls. I had to call the main office to finally get him to call me back. Then he dropped me without telling me. When I called his office, I was told he was in England, only to find out a day later that it was a LIE when he answered the phone! He continued to lie stating that it was not him.

My mother had her money with Ameriprise. Three years ago she requested her beneficiaries be changed and asked her Ameriprise advisor for the forms to make the changes. She filled out the form provided and submitted it to Ameriprise. Unfortunately it was at the time departments at Ameriprise were being reorganized and her advisor did not give her all the appropriate forms. The advisor said that the beneficiaries were changed on all her accounts. My mother recently passed and we found out that the beneficiaries weren’t changed on all her accounts. Ameriprise would not fix their error even though we had email and forms showing the requested changes to all her accounts. Anthony ** and Ameriprise are the worst. My mother’s wishes were not carried out. Take your money to another institution!

I have been with this company for 10 years now. I just got my latest renewal bill and my rates have gone up by close to 30%. I have NOT ONE SINGLE CLAIM with this company in my entire history with them. Both of my cars are 15 years old. When I ask why, I’m simply told that there’s more accidents in my area so they have to raise prices. I don’t know what’s up with this company. I know American Family just purchased them, so maybe they just want to gouge consumers more. I should not have this kind of rate increase to pay for other people’s accidents. Cancelled my account today and signed on with another company, who gave me a lower rate than I had with Ameriprise BEFORE they raised their rates. It pays to shop around folks.

Of course, Ameriprise is a lower budget option for car insurance. But I had no idea it would be so horrific. It took over six weeks to complete my claim. I had to make over ten phone calls and several dozen emails to get the information I needed. The omissions and misrepresentations occurred during every single stage in the claims process, from initial estimate to returning the rental call. In the end, due to Ameriprise's own failures, I wound up having to spend $170 of my own funds for the rental car, which I had to return before even receiving my total compensation check. Ameriprise would not even elevate this loss to management or receive feedback on these failures. I question whether their practices are even legal.

Show one auto insurance policy quote online. Firm quote, no disqualifications, no declaration. But when you go buy policy and call their customer service number they give you a different much higher quote. Though no information has changed between what I entered online to what was discussed on the phone with the rep. Rep pulled my online quote also but their quote was much higher. They say they did not have VIN numbers, but online it picked-up every piece of information automatically about my vehicles and drivers so they had it all available with the address, including model type, specific features about each vehicle we own. And the online quote they gave a firm number did not qualify that the estimate is out of nowhere. I consider this as unethical business practice, waste customer time having them to enter 5 pages of information, using their personal private information and use waste the time again to reverify every single piece of information on the phone. Waste over 30 minutes to give them much higher quote than market. Also brings Costco credibility down.

Received an offer to switch to Costco Insurance (Ameriprise). Said I could save over 569.00. Spent about 40 min answering questions. After all that I was informed they could not insure my 2019 F350 because, get this....I might be hauling a trailer. That's after he asked me if I wanted to insure my 2015 5th wheel trailer which BTW they could not insure because it was too big? (33 ft) I am 58 w/ perfect record and wife is 55 w/ perfect record. Honestly, I am sooo glad this happened because after that I read reviews... WOW, what a company. Can't believe Costco is PUSHING this insurance on their customers. Just because it's Costco doesn't mean it's any good. WASTE OF TIME.