Ameriprise

I had a backing accident in a parking lot. It was a slanted space one-way traffic. I was parked between a very large van and truck. Both with dark tinted windows. I had started slowly backing up with my focus on oncoming traffic. The other person backed their vehicle behind me. There was a very small dent on their driver passenger door. No damage to my bumper. The other driver was paid &1,600. My rates doubled. They should have been on my side. I sent pictures and diagrams of the occurrence to no avail. They raised my rates to 146.00 per month. I am a 76-year-old female. I think this is the worse company I have ever dealt with. I went with them because I trust Costco. Costco wise up. I don't even give them 1 star.

I went and got a quote for my vehicle from 2 different body workshops. They were both around 2,200$ give or take, however my agent told me she would only write a check for 1,300$. When I asked her how can the difference be this much?! She was trying to make something up on the spot like I wouldn't ask questions and just accept it as is. LYING flags went off in my head immediately. She told me the labor hours were off and they would only need about half the amount of time to complete the job.

I was confused so I called back the next day after talking with some friends and family and she basically said, "Sorry. Check out. Good luck." At this point I told her I do not accept the check and asked her to explain to me one more time why the difference was so much. She said, “No. I'm not going to go over this again.” She basically spent 1 minute explaining the first time around and it all sounded like total BS. I'm not sure if this is even legal or not to just give out a amount you determined without any documentation or explanation. If so I can only describe this as legal FRAUD. Love Costco food, but their insurance seems like a scam.

I have been with Ameriprise for 23 years (before it became Ameriprise) and have been very happy up to this point. 13 years ago I was diagnosed with a brain condition that could not be cured/corrected. For 11 years I did ok because I had a surgery that stopped the progression. 2 1/2 years ago many of my symptoms came back and my doctors and surgeons told me I should not be working in my catering company because of handling of knives, hot foods, bending over, looking up or lifting. I hired an employee to take my place and lost a $2500 income.

With that being said I filed with Ameriprise and was granted a year of full disability pay. Understanding that I received no income from the catering company that worked out well. It was renewed a second year and again all was well. I suppose this year they decided that they were done with paying the benefit and buried me in so much paperwork that we have to go back 4 years to obtain. In addition they stated that even though I did not receive a paycheck that I was still a owner of the company and therefore must have received profit.

Obviously Ameriprise does not know the first thing about S Corps and how they work. I still will not receive an income from the catering company but am now having to find work outside of my own company just to have an income. Ameriprise should be ashamed! They didn't want to continue paying the disability and so they use one of their senior advisors to bury me! Good job!! I have been a volunteer fire and sheriff's chaplain for 13 years in Missouri and have referred Ameriprise to many of my fellow chaplains, pastors, ministers, and firefighters! NO MORE! Do not buy Ameriprise. They do not care about their customers and only care about the bottom line!!

We have Ameriprise Auto via Costco and my truck got hail damage and the next day my wife's car was in a hit and run incident. Currently as of today 5/16 my truck has been in the shop since last Monday and I have been getting nothing but mixed info and lies from our agent Shana. I was told at first in writing when it gets appraised I would get a rental for up to 30 days. Crickets from Shana when you email her she responds a day later 3 minutes before 3:30pm when she is done for the day and it's all BS. I was told it was appraised yet the shop owner said it was not. This has been going on for a week and I am now being told I can not get a rental until they start work. Lies lies lies is all this company is about.

Here's the kicker. My wife who was in a accident has a rental our only car for the both of us to get to work etc. Same thing she got mixed info etc and the damage went from $7k to $15K to $28K and the final they are going to total my wife's BMW and she is out of luck. Thing is they want to total it rather fix it which would cost them more money. My wife will need to go back and re-lease a new car with another down payment. BMW agrees they are also playing games. She has GAP coverage as well. So much more to say but at this point my only advice is to never think about using them. Now they are telling her she needs to return her rental on Thursday. Pure BS. Shana is completely rude and has no clue what she is doing. I am boycotting Costco as well now! Just say NO to Ameriprise and Costco. My lawyer is going to enjoy this dual case and I am going to like the outcome as well.

I give this insurance company a zero grade. The rates are good the first 6 months as a new customer and then they raise it up more and more. They don't pay claims worth a darn. They added a rider on to a vehicle of someone else after calling just for a quote and wouldn't remove that rider until they had proof of address that he didn't live with us and raised the rate of such person until they shown rider did not live with us ever. Then... their billing dept wants payment in full for the six months after they had trouble withdrawing a premium. Lost our business forever.

Costco offers Ameriprise car insurance, and because I LOVE Costco, we went with them, big MISTAKE. My wife got hit by a guy pulling out from the curb. Not at fault. 10k in damage. After she picked up the truck from Ameriprise recommended repair shop, alarms were going off. The motor was damaged, no pressure and not a drop of oil in it! The repair shop said she just needed oil. I put oil in it that night, the alarms didn't stop so I took it back. "Oh, you need to rebuild the motor but it was out of oil see?" Your fault? 8k to fix, wth?

If those alarms were going off before the accident, I am sure the kids would have noticed. It sounded like a trash truck backing up, and I check the oil, get it changed, anyway. The repair shop said they talked to the dealer, talked to the insurance co, told me they all agreed it was my problem. I went down to the dealer and talked to the lady mechanic myself. She said the repair shop lied, they can not determine root cause for the failure, they can only fix it and that the repair shop did not talk to her about it.

I called the insurance co, and the story changed. Now it was only them who decides if the damage was because of the accident. RED flags everywhere, lies flying around. So, I towed it to a little shop and had them rebuild the motor. I had the insurance co look at it while it was apart, and they said go pound sand. I started an investigation because of the lies and sudden disappearance of oil.

Can't prove anything since the motor had no oil in it. Could have been that way before the accident. No problem, I paid to repair it. Here it is months later... My wife says, "Our insurance has been going up..." I said, "Ya, I got that ticket..." She said "Ya, it's 1200 dollars more a year now?" Wth? They have been raising it with a cute little letter saying they are 'readjusting' it. Stay away folks!! Bad news here.

HORRIBLE! Moving to my new company's retirement plan. Ameriprise is dragging their feet holding it up - It has been over a month and they are rejecting every request to move MY MONEY! Hefren Tillotson is working hard to have this cleared up and Ameriprise doesn't have their own paperwork to be filled in to roll it over. The have directions for American Funds to send their paperwork in a specific way! Just a way for them to hold my money longer!

This company hires the worst people. Never try to pay online. The website either keeps saying "sorry try again"... or it takes your payment and gives you a confirmation number... next your policy is cancelled because THEY DID NOT GET Payments. Trying to solve such issue, is a war with the worst customer service... NEVER Consider them... I am going to report them to BBB.

Agreed, the company is a sham. Employees obviously there to tell people they will not pay claims. When American Express owned the company, it offered real insurance coverage. Whatever entity purchased the company apparently has no intention of paying out claims. Their actions are fraudulent. We just received payment check for $124 to cover ice and storm damage for which their employee said was enough to cover damage. Then when contractor report submitted for repairs between $8,500 to $20,000, the same employee immediately stated they found no ice or storm damage.

I never made it past the quote phase with Ameriprise, and after reading all these negative reviews I'm glad I didn't. The first woman I spoke to gave me a quote for $471 for 6 months, which I thought was great for 3 vehicles --- and a lot less than the $857 I was paying with CSE. I wanted to sleep on it so I called back the next day and the guy asked me a few more questions. One answer alerted him. It seemed the less than 10,000 annual miles that I drove one of the cars put me into a higher bracket. Actually I only drive the truck about 5k per year. Because of that the semiannual rate jumped up another $200! I said, "The rate goes up the less I drive?" He plugged in the numbers again & the result was the same. He said, "I know, it doesn't make sense huh?" I told him I couldn't go with them b/c they're crazy. COSTCO, you let Amex go, maybe it's time to let Ameriprise go too.

Have been with AIC for 10 years, recently had an accident that had a payout of about $6,000. A few months later I received a letter saying that my truck would no longer be covered due to the nature of its use. I am a residential builder who uses it to go to my job sites. I will be removing my other 3 insured autos, my HO policy and going elsewhere. I would definitely discourage anyone from using this company. Basically you pay for an insurance card.

This company is a fraud. I purchased auto and home insurance because of Costco reputation. When I was paying premium everything was fine till I had an accident. I had full coverage insurance including collision coverage and they do not want to settle the claim. Adjuster is saying that claim cannot be settled because they did not obtained recorded statements from all the parties involved.

My semiannual auto premium jumped from $365.74 in 2015 to $1308.74 in 2017. Nothing changed in the policy. Apparently $1886 annual increase was due to a fender bender that cost the insurance company $1659.27. They do not even have a good service when you need them. They are hard to contact. Their procedures are so intense that my first choice of body shop refused working with them after repeated unsuccessful submission of estimates. Costco needs better affiliations. My dissatisfaction extends to Costco as well.

Yesterday on March 24, 2017 Ameriprise told us by phone that they will not reinstate our cancelled policy past the March 31, 2017 deadline they imposed to rebuild our home. They know our home was gutted by a contractor they approved that we heavily complained about. Our home has been left by the Insurer demolished in part including several walls, ceiling, down to subflooring, some cabinetry and fixtures removed including a toilet they left in the front yard. We were told to rebuild the entire home for just $3,400 after our Contractor provided them the estimate of at least $200,000. Insurer's are supposed to have good cause to cancel or fail to renew a policy that has a pending claim.

They told us yesterday we are to blame for the delays of more than one year. We pointed out that their own inspector found large areas still covered with blood and also found body tissue still present in the home as the remediation and demolition was done completely wrong as has been admitted to us and our contractor by the company that did the demolition work. Our policy should have never been cancelled, nor should the Insurer have the failures on our claim as they have had as cited here with many other issues caused by them. We have been told by several insurance companies that we are not insurable which we trace back to the poor service we receive on this claim that has forced us from our home for days now.

We were lured since we are huge Costco fans and through anything Costco is great. Well in the future we will definitely do our research. They increased our price by $200 no accidents or any claims at all. When we called to ask why, we were told, "oh we had a statewide price increase in your state." Excuse me $200 increase. We are done. I understand their CEO needs to make 15.1 mil last year but not on my budget.

We were in an accident in June of 2016. We were rear-ended and then pushed into the vehicle in front of us. The police had our truck towed to the nearest body shop and we looked at the reviews and were satisfied that they could do a competent job. After a month of driving a loaner (a sub-compact Hyundai because they refused to give us a comparable vehicle to our new 2015 $47,000 F-150) for 31 days the truck was finally ready. We went to pick up the truck and noticed that the paint had severe orange peel on the entire bed of the truck. We brought it up to the body shop and said that there was nothing that they could do except for wet-sand it once more to "reduce the orange peel but because we did it on a hot day orange peel is a fact of life (maybe wait until it wasn't 95 degrees outside)!" So, they wet-sanded it one more time and it looked minimally better.

We brought it to the dealership to see what they would ding us for after noticing the paint because we wanted to trade in the truck at some point knowing that after having the entire frame and bed replaced the truck would never be right. The dealership said that it was one of the worst paint jobs they'd ever seen and they would have to take $4000 off the trade-in value of the truck. We brought it back up to the body shop and they refused to do anything else about it.

We contacted our adjuster Travis ** and he said if we would have used one of his approved body shops he could do something but since we didn't there's nothing he can do but we can sue the body shop ourselves if we wanted. Travis never advised us that we had any options for a certified body shop that Ameriprise would assist us if there were any issues. He lied on multiple occasions saying that he sent out paperwork yet never did, also stated he told us about the option of using one of Ameriprise's approved body shops yet never said a word about it. He was very condescending and rude during the whole process.

Two weeks after we get the truck back we get a letter in the mail stating that Ameriprise is dropping us because we were in a accident. This is what it stated. "First incident, not at fault, rear-ended collision." NOT AT FAULT, FIRST INCIDENT, those don't seem like things that one would be dropped for. Both parties were injured in the crash and they never once stated that either one of us would have a limit on how much they would cover. I was told today after an appointment that Ameriprise is refusing to cover any other damages for my injury and I would need to pay everything out of pocket from here on out.

I called and spoke to a very rude Sandy ** and she said that she left me a voicemail LAST June!!! I still have voicemails from last year and after reviewing them I never received one. There also is nothing on the paperwork that they send out after every visit stating "You have $XXX left available that Ameriprise will cover," nothing! Just out of the blue my doctor's office states that Ameriprise isn't covering anything else. Not a letter from Sandy stating that I have $XXX left and "Be advised after that's used up we can no longer cover anything." Not a phone call from Sandy as a courtesy stating what I have left. Nothing!

This company should be ashamed to have such people working for them. Every person I have talked to is rude beyond belief and is very unwilling to help. I asked Sandy what could be done and she said "NOTHING, YOU'VE RUN OUT OF BENEFITS!" in a nasty tone. Awful! I will never recommend Ameriprise to anyone! Do yourself a favor and stay far, far away from this company!!!

I also swallowed the Costco Kool-Aid and signed for their auto insurance. They quoted me a price then increase it after they found out I had a $60 windshield claim 3 years earlier. Should have raised a red flag but I didn't see it. I had added an RV at the time I signed up. Sold it and bought a different RV and called to get coverage and they will not cover it as it costs more than my old one. Couldn't get a straight answer as to why, just that they will to cover. Love Costco and spend a fortune there including travel but they did not vet this company enough. I will change as soon as possible.

PLEASE PLEASE DO NOT USE THIS HORRIBLE COMPANY! I wish I had read the online reviews before blindly trusting that "oh, it's Costco, so it must be good" HA! Nothing is further from the truth! I will not bore you with the details, as my experiences have been exactly the same as all of the others you read here, but suffice it to say that:

Adjuster, JS, from Wisconsin was extremely RUDE, condescending, impatient, and made me feel like the perpetrator, when the other party was 100% at fault, not me. Took almost 3 MONTHS to get paid for my car when from day 1 the other party assumed responsibility. Part of the reason it took so long was because they tried to use vehicle comps with twice the mileage and less options, and they were going to be reimbursed by the other insurance company. One hand doesn't know what the other is doing and they give you false information that raises your stress level to the nth degree! I will stop here, but if you value your health, your sanity, and your time, you will avoid this company like the plague! Yep, they're "great"... until you need them!

I was in a single car, non-injury accident ~3 weeks ago. My 2004 Toyota had an "unintended acceleration" incident. As I was parking, I applied the brake and the car abruptly accelerated, jumped a cement curb, grazed a tree, stopped when it hit a cement light post (Note: this is the second incident for this same car and it is a documented Toyota issue; the first incident was only a brief surge without incurring any damage.). I immediately contacted Ameriprise, the car was towed to an auto body shop. Initially I felt relieved for how easy it was to get the claim filed, the car towed, have a rental car provided. I also contacted Toyota to open a case to investigate the car malfunction.

Since the car was not drivable, Toyota needed to send an investigator to the body shop to download data from the "black box" for further analysis. I was told it would take a few days to schedule the investigator and was advised that the car should not be changed in any way until the software download was completed. The auto body shop was completely empathetic and complied.

Ameriprise, on the other hand, would not agree to any delays in their process, even though I explained the dangerous situation presented by the car malfunction, otherwise, it was unclear to me how ethically I (or anyone) could be expected to drive the car again, knowing there was risk of another unintended acceleration incident. Bottom line, after many communications via phone and e-mail, Ameriprise does not care. The assessment of the situation is that I am creating and have chosen to delay processing the claim so that the car can be repaired or potentially totaled. I am at fault for choosing the Toyota investigation delay.

The claims processor has been rude, argumentative, has provided conflicting information, ignores e-mails, threatened me with incorrect information. Although a rental car is available for 30 days, I had to return it after 14 days because there was no activity on the car due to my delay with having the Toyota investigation. I just received a letter from Ameriprise informing me that I must move the vehicle from the auto body shop by a date that has already passed and that I am responsible for the $50/day storage fees from the already passed date, going forward. I have checked multiple times with the body shop and they are not charging for storage. Ameriprise insists they are.

I am so incredibly disappointed. I even requested to speak to a manager, feeling that my claim processor was acting irrationally. No, apparently this is the Ameriprise "way", to treat customers like a claim that they just need to get off their desk, follow the black and white procedures. No consideration for the impact that a safety factor might delay the "process". I wasted my time by attempting to escalate to management. I don't have final resolution at this time, but I will be searching for a better insurance company to assume my auto, home and umbrella insurance very soon.

Ameriprise is a joke. I filed a claim when my car was hit while it was parked. Repairs were less than 1.000 and now my rates went from 5 hundred a month to 7 hundred. They said the increase was because I no longer qualified for a Ford discount because they don't have that any longer. I have been with them for 5 years. I'm now looking for another insurance company. I don't like dealing with crooks.

I chose Ameriprise because it was offered through Costco and we trust Costco. We were recently in a vehicle accident that was not our fault. The other insurance company took full responsibility. We filed our claim with our insurance carrier Ameriprise. I won't go into details but they are not giving us money to replace our car with a similar car. The same year, make, model, miles, condition and features. They are not coming close and we will be paying out of pocket at least $3500.

Since the accident was not our fault this has been a very disappointing experience. We have been very disappointed with their claim process. We never expected to have our insurance company give us a hard time when they won't even have to pay on it. They ran several reports which were worthless since they were different trims with many more miles. The condition of the car was not taken into account.

We have been shocked at this process and wish we had paid better attention to the details when we signed up. Since it was Costco we trusted blindly when we should not have. We would like to just offer our honest experience and save others the headache. If you never have a claim and you just want cheap insurance they may be for you but if you ever have any kind of claim you are in trouble!

Stay away from this firm. Invested $439k in 1986, projections showed returns in excess of 1 million by 2017. Presently, the value of account is $469k. These people are incompetent and thieves. Wally **, Gary **, both of you should be ashamed of yourselves. Very incompetent, bad people. Go to hell and burn!

I got this insurance as an executive member of Costco, because I trusted that Costco had fully vetted them. The entire reason I trusted going w/this company was due to them passing all the criteria Costco usually demands of their "vendors". However, was sorely disappointed in how they handle claims and that they lure you in with low rate and at renewal - had 50% increase on homeowners policy alone *realize this is about the auto though* but it's all indicative of company operations. As an insurance provider, they are not good about returning calls/emails. The insurance adjuster was somewhat rude. They're not particularly customer service oriented.

Costco sponsored insurance gave us a great auto rate. I paid cash for 6 months. A few days later I received an email from them telling me I did not qualify for a discount because I had a Claim for a Rock Chip repair in 2014. They then went in and took another $134 out of my account. This is for the same Rock Chip that every other insurance encourages you to get fixed before the windshield cracks all the way and hold you harmless. But not Ameriprise. $268 more a year for a $68 charge.

It seemed like a good idea at first, when I became an Ameriprise customer. The original quote was competitive and I put some unfortunately misplaced trust because of the Costco endorsement. I will say this about Ameriprise, they absolutely do not care about those they allege to protect. My policy was canceled on two separate occasions due to clerical issues. In both cases, I was sent one piece of mail notifying me of the lapse. Since I paid with EFT, I didn't feel any urgency to open their correspondence. As a result, I unwittingly drove uninsured for a period of time. When I contacted their customer service to reinstate the policies I asked why there was no other contact attempt made to let me know I was soon to be uninsured.

I receive many times the warning when my magazine subscriptions are due to expire! This should be and perhaps is unlawful to provide such little warning about a cancellation action. I will close with this. When I politely the asked the Ameriprise representative where I would be able to leave a comment about my experience, she said they didn't have a place to receive feedback. I could email her and she could take it to a focus group.

I see Ameriprise through Costco isn't on any list rating Auto Insurance carriers. Probably because they are rock bottom. I am canceling Ameriprise after just 1 week. Everything was great until I got an email from just a few days after I paid for 6 months to notify me they were increasing my premium $134 because I had submitted a claim for; GET READY FOR IT. NO, it wasn't an accident. But a claim for a minor Rock Chip repair on my windshield in 2014.

Yes, this is the same rock chip repair everyone else will tell you is fixed for free before your entire windshield cracks. No harm, no penalty and does not count against you. Well everyone but Ameriprise. To them, it's still a claim worth $268 premium increase a year. The Rock Chip repair billed to my former insurance $68.95. This is a question that should have been asked and policy that should have been stated up front, not after I paid $756. I hope Costco is wise enough to cancel these guys and find a more ethical carrier for their customers.

As a psychologist I note that Costco-Ameriprise and their parent company IDS Casualty, behave as criminal sociopaths. We suffered a major car claim (we were rammed from behind by an uninsured motorist) AND a major homeowner's claim (our home burglarized, totally destroyed by vandalism). They use veiled and unveiled death threats, including their Claims Adjuster (and his three cohorts) that they sent from Tennessee to our home in California like some kind of traveling assassin that we actually had to call 911 to have heavily armed deputies remove! Yesterday, after close to a year of this kind of ongoing madness, police arrived to our hotel in some weird orchestrated DANGEROUS police drama similar to what Ameriprise has used on us several times to date.

This time, two police cruisers arrived and ended up going to the room next to where we were staying. They pulled out their weapons and entered the room next to ours. They had their BS explanation but from a statistical standpoint, and the fact that we had just notified Ameriprise that we are not going to stand for any more of their FRAUDULENT reports and inspections of our home, they again resort to the use of deadly force. Their insurance investigators manipulate anyone and everyone, including police, to get their will done, namely, telling the police some sort of wild stories to justify the drama we keep going through on this.

They have had us attacked by hotel managers then used police to threaten our arrest unless we immediately check out and never return, because they do not want to pay our coverage that pays for hotel stays till the repairs are done on our home, that actually cannot be repaired but needs to be torn down according to independent experts and contractors due to the extremely dangerous condition that the burglar vandalized our home to. Costo Ameriprise is not just a useless insurance company, they are sociopaths, more like psychopaths, running wild on ALL of their policyholders if they feel like it with no way to hold them accountable, unless we hire an attorney which is what is happening right now.

They need to be and will be sued out of existence, and even if they succeed in literally killing me and my family measures have been taken on multiple levels to assure that they are sued into oblivion. They are literally trying to get by with murder, and they clearly believe that they are immune to extinction just as so many other giant corporations have thought over the history of big business. They want to play David and Goliath, and do so with a former US Marine, bring it you worthless anti-American maniacs!

These crooks are tying EVERYTHING they can to get out of paying a claim. I mean EVERYTHING. I filed a claim months ago and went through the adjuster process. Had to hire an external claims company to force them to accept my claim. And ever since, they keep sending "after further review" letters, with vague demands I have to meet before they will pay the claim and NOW they are making a statement my house does not meet a fictitious code (which this code is not a requirement in my county) and they are threatening to drop my coverage all so they don't have to pay out a claim on insurance I have been paying into for 11 years with ZERO claims. I would not recommend this insurance to anyone, unless you like paying out premiums and being canceled when a claim is filed. Get ANY other company, because this outfit is obviously a pack of thieves. BEWARE!!!