Ameriprise

Based on our positive experience with Costco, we assumed that the company would thoroughly vet all the companies it brings in to work with their customers. One the front end, Ameriprise appeared to be a solid company with good customer service. They did a great job getting us signed up and accepting our payments; however Ameriprise shows its true colors once you have to file a claim. My wife was in her car sitting at a red light and was hit by another car then our home was damaged by hail and falling limbs; neither situation was our fault however they have penalized our premiums severely. Basically you pay for insurance year after year but are no longer a valued customer when you are in need of the services you have paid for. In short, avoid this company and go with another company. Even if you pay more, it's worth it to not deal with the frustration and disappointment Ameriprise delivers. Shame on Costco!

Would not recommend Costco Ameriprise to anyone I care about. They are super, super frustrating and aggravating to deal with. They make everything so much harder than necessary. When I have tried to contact them I have been led in endless circles of talking to people, literally for hours, with the conversations going in circles, and being passed from one person to the next, but never being allowed to talk to anyone that actually has the ability or authority to do anything. I have literally spent months with Costco Ameriprise trying to resolve the simplest of issues. It does not appear to be possible to resolve anything with this company. The endless stonewalling appears very intentional. Buyer beware. Costco Ameriprise customer service practices make them look like a scam.

Avoid Ameriprise. I dealt with the Providence, RI office and Ray ** (CFP, Financial Advisor) and Jacqueline ** made dealing with, transferring money out and closing the account so much more stressful and difficult than it needed to be. When the financial advisor and his assistant both failed to help me, I forwarded all the details to the Ameriprise Corporate Officers for help... They did not even bother to reply. Here's the short list... They don't return phone calls or emails, they don't address your concerns or answer questions. Their only concern seems to be making money for themselves... Their clients do not seem to matter to them.

I totally trust Ameriprise. I've had their Auto plan for several years now and they have been amazing from claims to service. I feel very secure having them insure my home now as well.

Costco promises that a customer saves $600 in average on auto insurance. We signed up online, answered all the questions and got a quote that was around $500 less than our previous insurance. We accepted the quote, canceled our old insurance and got new insurance cards. Two weeks past I received a letter from Ameriprise stating that they cannot grant us one of the discounts reflected in the quote and our premium increases by $670, which takes us above from what we had with our previous insurance. I had a long conversation with customer service rep, and then a manager, and was told that they received a report about a glass repair on one of our vehicles 6 months ago, and this is why they cannot grant us a “good driving record” discount.

I couldn't be more upset with such a garbage company like Ameriprise. My wife was rear ended at a dead stop on the freeway from their client who was going 40 mph plus. Needless to say my wife sustained a horrible whiplash and it was in her brand new Camaro that she saved up for so long to get and this woman said she didn't look up in time. Well no **. Anyways my wife and I forked out over 3000 for medical bills because we didn't have PIP and the doctor wrote her a note that had her out of work for over 3 weeks.

I have been with Costco Car Insurance Ameriprise for 20 years. Everything was fine until I made my first claim where I was at fault. They immediately doubled my rates for 2 years and then they quadrupled my rates. They told me that California law made it compulsory to do that. When they quadrupled, I went to State Farm, who immediately cut my premiums in half. I have always trusted Costco, but no longer.

Ameriprise has had the privilege of charging my credit card directly for premiums for over 20 years. In that 20 years I made no claims. Due to a glitch with my credit card they were unable to process a premium payment, so cancelled my policy (instead of calling me to correct the issue). When I called to reinstate the policy they elected to REFUSE RENEWAL with no grounds. NO GROUNDS. This is the most disgusting manner in which to treat a loyal customer. Period. This is who they are.

I have had an account with Ameriprise Financial with a very tiny investment for many, many years, where I was literally making a few cents per year and so I had no incentive to even open my statements. I had shock when I recently found out that they have been charging me $15 per quarter to do nothing! So the value of my account dropped by 44%. They refused to reverse any of the charges and so I have closed out my account.

We had been an Ameriprise auto insurance customer for 17 years with no tickets, claims or incidents. We just paid our premiums on time and in full. Beginning last year, Ameriprise suddenly raised our premium with NO warning, because they said our stated mileage was too low. I gave them our vehicle's mileage which forced them to accept our low mileage and they had to credit our account. Then they began sending us regular mileage verification forms every few weeks, it felt like harassment to be getting mileage verification forms to complete so often. In March we had our very first claim since being insured with them since 2001. We were rear ended! We had only a two inch minor scratch in our bumper and our car is pristine!

After several years we got a notice that our account had been moved to a group. No word about our adviser. After a couple weeks of trying to deal with the new group, I emailed our previous advisor. Found out our being moved was a mistake, but she neglected to notify us or get it straightened out. We were already unhappy since contact with our adviser had dwindled to nothing.

Having been a customer at Ameriprise for more than 20 years, I expected that someone would take over my account when my longtime adviser retired. I was wrong. I called last week to get some tax information. No one knew the answer to a simple tax question. My accountant was waiting on hold with me. We waited an hour. Then I asked why I had not been paid a distribution which was owed to me. No one could even find the account. After 4 hours, someone finally found my account and promised that the funds would arrive in my account three business days later.

A heads up for those considering Costco's Ameriprise insurance coverage. As many would assume, I thought Costco would vet their service providers well and offer their members excellent service at a reasonable cost. The Ameriprise sales agent was good, assuring me of their "excellent service" and continuing lower than average rates.

We were driving to the airport and were going to be gone for 3 weeks out of the country due to family issues only to be pulled over by a cop bored and wanting to give out tickets. If we didn't have a plane to catch we would have gone to court to argue the speed she claimed we were going (speeding yes but not THAT much!). Unfortunately we couldn't and ** happens and when we got back we had found out our premiums were going to rise due to this. Ok... We accepted. We asked if there were ANY ways to get this removed from our driving record, take classes or something, and we were told no. Ok... We accepted. Since that happened, we went through a lot with that insurance... Changed 2 cars, dealt with a hit and drive in the parking lot OF COSTCO, and must have paid our bi-annual cost at least once.

In 2010, my wife and I bought $41,000 worth of CNL Lifestyle Properties REIT, which was solicited by our Ameriprise financial advisor. Worst investment of my life. In my struggles to get a 1099 that reflects my actual losses from the relatively small amount invested in CNL in our brokerage account, for my 2017 tax filing, I have come across multiple websites about lawsuits against Ameriprise regarding REITs, and perhaps worst of all an SEC action in 2009 against Ameriprise for soliciting inappropriate REIT investments from their customers (like me) in REITs from CNL and other companies. So a year before I was talked into buying into CNL, Ameriprise knew they were on thin ice at best with promoting these investments to their customers. I am now thinking about my own lawsuit against Ameriprise.

I have been with Ameriprise for over 2 years. Purchased it because the monthly payments were less than other insurance companies, but assumed that was a benefit of being a Costco member. Got hit by a drunk driver and Ameriprise has turned into the devil! I have NEVER dealt with this much stress in my life! I have yet to have a REAL conversation with MY supposed assigned insurance adjuster and tears and begging to change to someone else has done nothing. THIS guy is the ONLY one I can talk too. Even after filing my claim and telling them what happened, they are treating me like the accident is MY fault, and until they can determine fault, I am guilty until proven innocent! THE WORST CUSTOMER SERVICE OF MY LIFE! I feel like I should be getting paid for all the work I am doing to try to get this claim taken care of, because they aren't doing a thing.

I wish I could give zero stars. I have had an IRA account with Ameriprise for several decades. Fortunately, it was a small amount, as it greatly under-performed my two main IRA accounts. However, that is not my complaint. About a month ago I attempted to move my IRA funds from Ameriprise to my primary IRA account as I have reached the age for Required Minimum Distributions. I will make this a short review. The transfer has required five phone calls -- averaging 30 minutes per call. When the funds were finally transferred, it was $124.75 less than my account showed. So my fifth phone call was to find out why the shortage and was told it would be reviewed, and I could call back in 48 hours to learn their decision.

After 20 years being insured with Ameriprise, accident free with no claims ever filed against us, things changed overnight the moment we filed a very small claim. Our rates went from $145.00 to $400.00 monthly. We were told by 3 different agents that our rates wouldn’t be affected because the claim was so small and not to worry and that’s why we pay for insurance. I advise everyone to never use this company and it’s a shame that Costco is connected to Ameriprise for its members. Clearly, they are not looking out for their customers. I would give them a negative star if I could.

I switched because of great prices and it's backed up by Costco. Biggest mistake thus far. My daughter got hit and I called Ameriprise to report the accident. They said because I didn't have full coverage on my daughters car, they couldn't do anything for me. I was told that I had to deal with the other party's insurance and figure it out with them. I explained to Ameriprise that it was a non fault accident, and I was told that even if it was an at fault accident, they wouldn't do anything for me. I've never had this type of service from my previous car insurance. A month later, I'm still dealing with the other insurance and Ameriprise is nowhere to be found. Yes, it's cheap, but as a paying customer, I shouldn't be doing all the work. I will be canceling my policy as soon as I'm done with this accident. Extremely disappointed in Ameriprise.

I have been a loyal customer with them for somewhere around 6 years. The behavior described below makes their claim “We reward loyal customers” a misrepresentation. They can make that claim only if you are never in an accident (your fault or not). I specifically asked them the first time I had another driver hit me and again when I had to make a uninsured motorist claim; will this affect my insurance? They flat out lied, “No not at all”. This came from one of their claims agents. I was just told (via phone) that they will not renew my policy because of our “Driving History”. “What history”, I asked? We have had no tickets or driving infractions and only two claims you had to pay for in the last 5 years. We have two cars and just bought a third.

I had very good experience several times with my 3 autos that were insured. Sometimes I would shop around auto insurance and they would ask me, "Who you are currently insured with." When I would say Ameriprise auto insurance, they would reply that, "In no way any insurance can beat them in price and customer service they have. You are better with them." So this is Ameriprise‘s rating with other insurance companies, so this says it all. The staff is very courteous and they go the extra mile to help you out. All the remarks posted are by other competitors which are negative. I give them a 5 stars.

I have been a loyal customer. Had been for 5 years. I had received my payment for renewal of payment on auto, but unfortunately got really ill went to the hospital and was a day late on payment. Called the company a day late on payment which was a Friday and they said nope will not reinstate the policy due to being late by 1 day on payment jeopardizing my safety putting me without coverage on the family vehicle on a Friday morning without coverage over the weekend. Never will I recommend this company to anybody. They only worry about collecting your cash and have no interest in my safety, liability on the road with other vehicles, now I am left over a weekend with no auto insurance on my car. What a disgusting money hungry company and Savannah, and Missy are the poor excuse for customer service. Their rating is a 0.

When I had an accident on a four-car pile up Ameriprise is not the one you wanna choose for insurance. They are slow as hell. In claim department they say an adjuster will call you the next damn day. Hell **. It’s been two damn ** days. I’m calling them tomorrow. I want my damn car fixed. Soon as this is over I’m getting way away from them. They give you the runaround. It don’t make no damn sense. You call the adjuster, leave messages, never return calls. What kind of business is this?

push their payment date back three days like I tried to (only once due to a payday date or I wouldn't been broke). They agreed on special terms to help me and still overdrafted my account 335$ leaving me without a way to pay for food or fill my tank.

We had a very very bad experience with Ameriprise Home Insurance (they need to stop selling insurance by using name Costco Ameriprise). We trusted Costco. We went with Ameriprise because of Costco. But we did not know Ameriprise home Ins and adjusters are that bad where they just intend to close any claim that comes in their way. They are very rude and not professional at all. Our claim has been floating around for 4 months but no resolution. They keep saying no coverage without understanding damages caused by what sources and sending policy cancellation messages.

I bought an auto insurance policy from Ameriprise after receiving a mail from Costco. The prices were not bad. After 6 months they increased my premium by 10%. After another 6 months they increased it by additional 15%. i.e. 25% premium increase in 1 year. Horrible bait and switch! I reported to Costco about the type of partners they endorse.

Ameriprise has exploited and delayed the process of our homeowners insurance claim for about two years now. Their current delay tactic is to stall the appraisal of the damages even though they invoked the appraisal 8 months ago. We have been homeless for two years now due to Ameriprise bad faith and various fraud they use to deny coverage after they strategically demolished our home's interior then refused to rebuild or replaced our home. It is pathetic how they exploit me as a disabled veteran and have ruined the lives of our family and even caused the loss of my disabled veteran service dog. They are a vicious company.

I am not giving this a 1 star, this just needs to be public, so people do not make the biggest mistake in their lives and choose Ameriprise!!! First, how come there is not an option for (-) infinite stars. They would get below that in my book. I have never been treated so poorly in my and probably anyone else's for that matter. I confirmed with this company that my car insurance was paid in full and then a so called "agent" said yes, so I went on to live my life, like a should as a normal human being. I shouldn't have to wake up every day and be worried about whether I have car insurance or not, when I A. paid in full, and B. confirmed that everything was good via phone. So then I went to live my normal life, well apparently I needed to wait 24/7 by the mailbox, because they claim that they send you some things in the mail that verify or whatever these scam artists pull.

I guess I have been lucky with most things I've purchased including insurance until I purchased my insurance with this company thru Costco. The rates were the best I could find. They were not on of the major insurance companies but it was thru Costco so it should be ok right... wrong! After having them for several years for both auto and home there was a storm in my area. I lost many roof shingles as did my neighbors. I put in a claim with this Wisconsin based company. The person handling it did not finish processing it and went on vacation. I continued to call but my claim was delayed. My neighbors were all getting new roofs. I had more damage than most. Finally the claims adjuster came. I was informed that they would pay to re-shingle approximately 65% of my roof but not the entire roof, wanting to replace sections of the roof but not all of it.

I had investments with Ameriprise for at least 15 years+ and am a conservative investor. In 2008 I got involved with a REIT. If you are reading this, first and foremost, do not get involved with REIT's. Not only did I lose money every year there is no way to get out or move your money to another investment. It was never explained to me that this would happen or that it could go on forever before the properties in the REIT were liquidated/sold. I guess that is when you get the balance in your account.