Edward Jones Reviews

If you are looking for an employer that will back you even when you lie & act unprofessionally then Edward Jones is the company for you! If you are looking for great customer service & to be treated fairly & professionally I highly recommend you go elsewhere. Our adviser let our money sit in cash for an entire year & never got it invested!

Edward Jones handed over ALL my accounts to the State of Michigan claiming it was "abandoned". It WAS NOT. Edward Jones FAILED to provide Prior Notice before remitting my accounts to Michigan. By law they must send notice and if the notice is sent back as "returned by post office" (RPO RULE) and other DUE diligence procedures, then they can remit accounts to the State. Edward Jones is claiming they sent the notice but the notice was ignored. We received NO notice of any kind ever!

I’ve seen many comments about Edward Jones being located in small towns and rural communities almost as if it were something negative. My wife and I are retired and we live in a small town in southern Illinois. After I retired and after researching many companies we selected Edward Jones. Our Edward Jones financial advisor who is also a lawyer understands the financial needs of people living in rural and small town communities. Over the last 15 years he has provided us with guidance and advice that increased our portfolio of stocks, bonds and mutual funds by over 300%.

Edward Jones Rockwall TX, Kelly **; Stay away if you don't want to lose money! Twice cost me big bucks, first by not doing what I told her to do on investments, missing big market moves, then again by failing to inform me that a paper they failed to have me sign was important, causing me to lose more money by not being invested in the market for the election day-after explosion. They are incompetent, don't pay attention to their clients and are not trustworthy. Find someone else, Edward Jones is a great company, but this office is a failure.

Any transaction regarding withdrawal of money for an important business deal like buying a retirement home or property will be a challenge for Dawn and her staff. I went through three stressful transactions in a row with this highly unprofessional business. Beware. Disrespectful and someone you should not trust with your life savings. After my last transaction my Edward Jones account was closed by someone in Dawn's office without my authorization or request. I had to find another Edward Jones office to work with and it took 3 hours to get my account set back up. They never answered my email request on why my account was closed without my permission. Not sure whether they just don't know what they are doing or they just don't care.

On 9/16/24 I brought a form from Bank of America to my EJ office to get the correct address where Edward Jones will handle this transaction which is not done at the branch. I was told that forms don’t get sent or faxed anymore and the branch manager wrote the local address of her office which I knew would be incorrect. After tracing the form back after a couple weeks it did go to the local Edward Jones office who told me that it shouldn’t of and they would not give me the address they would not give me the fax number they said it was a back office internal use number only which I also knew was incorrect because the previous year I had done a transfer with a bank by fax no issues done within three days.

Edward Jones is the worst. I started my retirement plans there and at first it was okay. When COVID hit I wanted to move my investments into more bonds and reduce the amount of stock I was holding. I was left with money in a federal money market that wasn't paying interest any longer for 9 months without receiving any advice as to what I should do with it even when I asked several times. My advisor refused to reallocate my funds and I ended up changing advisors.

Literally refused to cash out my account because I was upset and they needed to make sure I was fine, or possibly report to the police when someone asks for a transfer and are upset or being influenced. That doesn't count when I'm only upset with you and I stated clearly to you why! (Just initialized a transfer into another existing brokerage account online instead). What prompted me to call was that they locked access to my account online because I didn't have any reasons to meet with an adviser, and didn't make an appointment to talk to them so they can try to sell to me. Will absolutely never consider for even a millisecond, doing business with this company again.

I made the mistake of applying for their effing interest free credit card for 12 months. I intended to use the full limit of $5000 and pay it off before the deadline at 12 months. Guess what? They used the excuse of a single late payment (24 hours) to nullify the zero interest credit rate and hike it to 19% APR. Just like that. That's the kind of robbers we are dealing with here. It's buried in all their tricky fine print agreement. I saw what they had done after a few months and by that time they had white collar robbed me of around $300. Eff them and the horse they rode in. Really. Go capitalism.

Started with EJ 5 yrs ago with a 401K transfer. I had two years of solid gains with a conservative portfolio. Then covid came and market crashed over next couple of years. I have averaged 6% a year average. The hardest thing to remember is you haven't lost until you sell. I also have a brokerage account that I self direct. EJ is not for day traders, and yes their commissions are high, but no higher than others. They have done ok for me. I have experience with many investment companies (retirement plans at work) they have done ok for me.

I have been with Edward Jones for 3 years. The stock market has been going great, but in 3 years my IRA went down in value rather than up. I find Edward Jones to have high fees, they lack fiduciary responsibility and many of their reps are mediocre at best. If you have a good one then you are lucky. At my age a true professional advisor would have advised me to consider annuities. I had terrible experiences with two banks, one being Chase Bank. Perhaps any outift that is going to handle 401K rollovers, and IRAs should be fiduciaries. Edwards Jones- many would do better with a highly rated insurance company like MassMutual.

They have only 3 portfolio in which you must adhere to. Low risk, med risk and High Risk. They won't produce a spreadsheet form of your investments and gains and losses. Instead they send pages and pages of how great they are, legal jargon so that you can't do any legal action. Can't download your holdings. Every good bank can. They must or don't have an IT department that can get data into a csv. Really. Meanwhile, they show losses. I can hardly stand it. Run. Don't walk away from all of these so called brokerage houses. They have relationships with all of the money market funds and take their people on lavish vacations. They're rich.

You do not want to use Edward Jones for anything, whether for your own account for retirement or one you plan on leaving behind they will not turn the account over at the time of death even with proper documents

Would never recommend. A check was to be mailed to me in Arizona last week from Fairmont, MN. I called them after the check wasn't here in a week. I got a response from Amy in the office that the check was never mailed. I'm glad sending people their money is no issue for them but it is for me as I'm waiting for a large check. Worst service ever. And I love not getting a phone call but a text at 545am. What kind of service is that? Never go here unless you don't want to receive your money. The WYMAN ** office is a joke.

Financial Advisor has little to no knowledge of the financial world. Requested my money to be moved from his bad investments & ignored my repeated request. In the end, I lost money by trusting the advisor!

I inherited my EJ account from a family member. I liked the first advisor I was assigned and had no issues. All of a sudden a letter comes in the mail that I've been assigned to another office. No courtesy phone call to advise me. I would appreciate having a choice about what advisor/office I wanted. Wasn't happy with the next advisor. Not a good match personality-wise. He assigned me to someone else who was a better fit and I had no issues with her. I'm recently retired and decided to close my EJ account and do a Direct Rollover to the bank. Let me tell you when you want to close your account they will delay as long as possible. Started the process on 3/25 with forms being given to my advisor that same day.

Edward Jones encourages its customer service reps to lie to the company's customers...These folks are always ready to charge huge fees, but when it comes to getting your money, every single member of this company only offers lies, excuses and words like soon...I reported the lies I was told to the company, but sadly, I was never contacted by a supervisor...So, a lack of integrity and lies are a part of Edward Jones...Don't even think about investing with these thieves...If you do, you will certainly regret it

My wife died March 21 and Edward Jones will not give me the money from her account. I said right away I wanted to close the accounts. They keep delaying the transfer. I was told they will get to it. I was told I had to make a new account to transfer the money. More details.

This review is for Christine ** Edward Jones advisor in Palatine Il. My Edward Jones advisor retired recently and Christine was assigned my account. Now I don't have a lot of money, but when I met with Christine it not only was a smooth transition but she also made me feel like I had a lot more money than I do. I was very pleased and feel I'm in good hands for the future. I would strongly recommend Christine to my family, friends, neighbors and anyone who might read this. Great job Christine!

I reside in Canada and had/have been a client of Edward Jones for 15 years. My original advisor just left in the dark of night so to speak. He had made some bad decisions and lost a lot of money - so he left the firm. The next advisor stayed for a couple years then moved on. My current advisor has been more stable, and mostly helpful.

Save your time and frustration, use another broker firm. They will not completely fill out your tax forms. How much you invested and when will be blank, even if you only purchased once and let it ride for a year or so. It will cost you your money of your taxes. Oh and the offices are not connected so don't move. If you do you cannot get any help from another office. No issues with our Fidelity tax form.

My experience with EJ has been nothing but the worst and I would never recommend such a cookie cutter organization to anyone that would like to have a Financial advisor manage their funds. After (3) plus years I'm barely breaking even, you only hear from them if things are positive. Do not buy their guidance as to expected returns if they manage your account, they lied and never came close, not even remotely close to what their experts say you should expect. They collect their fees no matter what, while you lose. Fact, my wife's account made less money than the advisor managing her portfolio.

For several years Edward Jones managed our Traditional IRA account and did quite well for us. Approximately 3 years ago a different manager talked us into giving him more latitude to invest our money. During that time, we ended up losing several thousand dollars, so after deciding enough was enough we initiated a transfer of our money over to a Traditional Vanguard IRA. During the said transfer process, the manager seemed to be dragging his feet regarding liquidating funds so they could be transferred. We were told by the receptionist that the Manager had made us over $85,000. Obviously, that is incorrect because even though we may have made $85,000 over several years, the value of our funds was actually down over $14,000 from the value prior to his take over. Do yourself a favor and don’t always trust someone else to watch over your money.

Advertised 4.4% CD 3 months. $25,000. After 3 months received $25,234.00 but on Feb. 20, received 1099 report to IRS interest Income $462.18. Calling to E.J. was useless. Like talking to the wall. Advisor not in the office. Not available.

This trust company has refused to provide distributions that resulted in the death of my brother. They are still holding hundreds of thousands of dollars, and Delaney ** the leader of the trust department is now suing me to try and get some of the money back they gave my brother after he died, which is supposed to go to me. They are mercenary robots who are destroying people's lives.

If you want to see your finances grow, DO NOT put your money with Edward Jones. I have had my investments with them for several years and year after year they proved to be a bad choice for money management. Their primary focus is on finding ways to charge fees in ways that are hard for the client to see. I recently had to reach out to my "Advisor" (who by the way is a former employee of H&R Block as a tax processor and photographer not a trained financial advisor) to get a report on the fees that EJ charged me for the prior year and was surprised at the high costs. I have taken all of my money out of EJ and moved it to another firm in hopes of a better result. I also will let you know that when you decide to leave EJ they charge you a fee for each account that you cancel. In my case they charge $95 per account and took the fee from my accounts without even notifying me.

I would not recommend this company. Edward Jones lost 1/4 of my retirement money. After repeated calls concerning my losses they continue to lose more, did nothing to stop it. I had no choice but to move my money, losing more, they don’t care about you. Move on. Find another provider.

I joined Edward Jones because I believe that my friend will take care of my savings but turns out they pretty much don’t care. I had at 30 plus investment and it is hard to believe that your financial advisor would follow up with every single one of those. I moved to Fidelity and they said between 10/15 investments are already hard to follow up. When I moved to Fidelity’s they lock my account without any access and for a week I had no idea where my money was. I wish I know about this reviews before investing with EJ.

I gave an EJ agent about 10% of our portfolio to see if he could add any value to our portfolio management, and their answer was no. We had two advisors within two years and neither beat the market indexes or our self-managed portfolio. In fairness this was money sitting on the sidelines and I would've been okay with anything close. The commission rate was negotiated to .7% - super high and ridiculous if you're trying to get a 6-7% return. Few advisors outperform the market indexes and the advisor turnover in this industry is so high that I'm not surprised by our experience.

Some of the people that are there advising and executing are NOT financial advisors. They do NOT disclose their fees to you openly. They offer little service taking their time getting back to you because you only have one person that calls you. They are on vacation. It’s your problem. They are NOT fiduciaries. When you leaving you can’t download your tax information. You have been warned.

My father gave Nicholas ** $120,000 and instead of ever making him one a single penny, he took out monthly fees, lied repeatedly, continuously lost his money, and then refused to return his money when he asked for it. We contacted Nicholas by phone, by email, and by stopped by in person. We were told he would comply and close his account as requested but then he didn't. After a week of never getting his money, I had to send him with his sister, who also had an account with him. He lied to her and said that my father had never asked for his money. After numerous weeks of repeated requests, he finally released his money and my Dad received back $108,000 after years of losses and monthly fees. Nicholas ** is NOT a "Financial Advisor". He is a Financial Thief and a Financial Liar.

One of our good friends became an advisor for Edward Jones a few years ago and we begrudgingly transferred both of our retirement accounts to him. I don't really like friends being involved with our finances but he was just starting out and we wanted to help him out. Well, fast forward a few years and we had a falling out (really just with his wife), though not related at all to him being our financial advisor. We were in the process of trying to move our accounts away from Edward Jones per his wife's request when he suddenly stopped responding to us and we weren't sure how to go about moving things without any help on their end. He would wave at us in passing and still seemed cordial so it was odd.

Held two custodial accounts for my father-in-law's AT&T stock. Which has fallen consistently over the years. Both accounts held identical amounts of the same stocks. I sold all stocks in one account for $70. High, but not abnormal. On the second, they 'couldn't tell me' what the trade cost would be, but it might be as high as $300!! For a a $1500 account!. They then suggested the stock be transferred to an outside account and sold there. WTF. Bandits. Pure and simple. Never use Edward Jones Investments.

I told him to invest 3 to 6 months, when I got the contract it was for 2 and 3 years. I transferred the account to another company, cost me money for his screw-up. Thanks, Mr ** for nothing, Lebanon Va.

In 2019 I wrote a check for $100,000 TWICE (200,000) and for just this one account the fee was over $17,000, and that does not include selling fees and other accounts, they told me that is the way it is and they were in the same range as other advisors, NOT TRUE, plus on top of that we had lost about $359,000 in stock market, and they don't care they are making a REAL good living, before I gave them these checks I asked them to help me with fees a few times. I wish I had left them years ago as I'm 75yo, people you can get is S%P 500 if you don't know anything about stocks and save a lot of money

I was told Ed Jones was different, it seems they are like most large brokerage houses. They have set funds they use our money to invest in. The Big backlash- they'll just watch my money dwindle down down down, and do little or nothing to slow the losses. When I question my broker his excuse You chose that path It will come back blah blah. Waiting for 2 years. There's no accountability.

I was in search of an investment firm to for my daughter so she would have a good start for college. I decided to select Edward Jones because they have offices everywhere and for convenience. Some with staff there and they advised me on select securities they thought would be best for long term growth. Advisor projected with her age (3 at the time) by the time she was 18 she would have roughly 400k, now 12 years later she has exactly 2k less than I initially invested. To make matters worse, I've paid capital gains on money that was NEVER gained to the government. After doing some investigating I've been informed Edward Jones funds are highly manipulated by their own large stakeholder investors that receive alerts to pull their money at "CERTAIN" times. I never received these alerts as a off the street investor as when I spoke to the staff they simply say it's just bumps in the road, it will recover. Now she's 2 years away as has less money than when she started.

In less than 8 months I lost 10% of my portfolio despite steady rises in interest rates, recession fears and a declining stock and bond market. EJ answer was that it will come back, it always does. There are tons of old adages they use to excuse their passive management of portfolios. I expected an advisor who was charging me 1% of my portfolio to help me, not sit on their hands and not move a dime into a better or less risky fund. EJ philosophy is to sit and wait and wait until hopefully their dartboard picks return to at least what you paid for them. They did not and would not calculate an RMD for an account. EJ website is very low tech, you cannot research funds histories, trends, etc. I quit, I could not see ANY benefit for me, only EJ was profiting. I have no plans to use a paid "advisor" again. Take a class or read a book about saving money and investing, know your risk tolerance, do your research, invest confidently and sleep well.

Although I'm conservative I decided to move my 401k to Edward Jones to keep up with inflation. I stated my retirement plans were 2 to 3 years out. I was convinced to get out of my comfort zone to reach a higher goal. After 6 months I had lost 6% of my money so I called stating my concern. Bear with me was the reply but 3 months later I was down 24%. The market will return but not in the time frame I layer out when I invested my money there, so worse decision in my future planning in over 10 years. Investment do grow over time but my plan wasn't listened to and it cost me dearly. Don't use this company is my best advice, but if you invest do it long term because yes the market does come back. But when everyone sees the market going down your money should be protected especially if you plan to retire soon.

Avoid this firm at all costs. They will charge you fees when they buy your investments, charge you monthly fees to do absolutely nothing and will then charge you termination fees when you leave. Their advisors request you to make an appointment just to talk to them and their general Client Relations phone number will keep you on hold for up to 30 minutes or more! Horrible service and very high fees - there is NO reason to use this firm!