Comerica Bank Reviews

All I wished to do was dispute the charge and have it removed. I asked her not to do so and she became quite hostile and said it was "policy," which she proceeded to repeat several times. She interrupted me, and overrode me consistently. I asked to speak to her supervisor and she transferred me to Katrina, who repeated the same mantra, "policy" and "Fraud," which I had mentioned. As I repeated that I needed to pay bills, Katrina was even more hostile and rude than Stephanie, if such a thing were possible. She not only interrupted me, she escalated the tone and volume of her voice. I tried to de-escalate the call and asked for her supervisor, which she would not provide. Nor would she provide me with her last name.

I find it breathtaking that a company as big as Comerica, can put a group calling itself "Customer Service" out there, when there is no such thing as advocacy for the caller and no leeway in which to solve a problem. This is just absolutely the most unmitigated and horribly wrong experience I have ever had with a Customer Service department EVER. To get the $19.95 charge removed, I have to pay $13.95 UPS expedited fee to get my new card by the 6th of December, just so I can pay my bills. To top it off, Katrina insisted on rattling off her ending with, "Have a nice day" or some equally stupid **; sounding like a deranged parrot. Unreal. It may be "policy" but nowhere is there a Fiduciary, FCRA, or Banking law that says a financial institution is REQUIRED to close an account, particularly WITHOUT the permission of the account holder.

To say I am livid is an understatement. Having worked in Customer Service for many years, I became my caller's advocate; the one who was there to help and if nothing else, I mitigated the distress of the person who had picked up the phone to call about their computer, their XBox, or their printer. The whole lot of them should be taken out and keel-hauled, hung by their scurvy toes until they are as dried out as beef jerky, and then and only then, they should be drawn and quartered and fed to Komodo Dragons. The. Worst. Customer. Service. Department. Ever.

PS. The image you see with the new number STILL has the FREEPHONETRCER.COM, 800-779-5962, CA, listed, so I am curious as to whether or not I will be paying for that as well as getting my ** royally chewed out. Stay tuned.

My respond to Direct Express in their investigation documents sent to me to complete and return was completed by me, and confirmed to direct express that I have and never had any relationship with the Direct Express TV company where I owed them money and the collection by direct express was a fraud in their theft supported by direct express. Please help me and my wife...we only need and want our benefits stolen from us in the amount of $714.00 from our August benefits.

My wife and I depend on our social security to pay our rent and to eat for the month. We have had to call the salvation army to come to our home and help us to get some food and they paid $200.00 against our $800.00 past due rent. My wife receives cancer treatments and we could not buy gas so I could take her for her treatment in August. My payment for September came through with no response on the August amount given to the TV company. The fraud report I submitted to Direct Express was closed by Direct Express without any answer to me or report of just giving my social security to the TV company with no response to my fraud report. I am very upset and suffer with degenerative heart disease. My wife is 84 years old with breast cancer and the only income we have is my social security with her small SS check.

I am not asking for anything other the return of my social security that was taken from me by a fraud claim since my response to Direct Express confirmed that I had no debt with this company and should not be losing my social security to them just because they got my card number and used it to steal my social security with what appears to be a positive support from Direct Express.

All major banks (PNC, Chase, and Quicken Loans etc.) use 80% for their equity loans. The house was appraised at $110,000, and they would only give me $66,000 (they knew I owe $71,500 on my existing loan and would turn it down). I have been discriminated against. I know people with similar income and credit scores that get 80%. I mentioned my discrimination to 3 bank reps, including a branch manager, assistant branch manager, and loan department rep; they ignored me. Comerica does not care about relationships as they advertise!

We went directly back into the bank. We showed the teller the inquiry and she directed us to another banker to help. We explained what had happened and assured us there was no way the bank got this money. She also couldn't understand why funds would be missing when the card was denied. She suggested we call Direct Express and explain to them. We contacted Direct Express who told us they froze the money and we would have to send a fax from my bank saying they wouldn't try to collect this money.

We went back to my bank and and talked to the person we spoke with earlier. She again said that they do not try to collect funds or freeze funds on denied cards. I called Direct Express and I let my banker talk to them. She told them the same thing she told us. She said she would gladly send a fax. She asked them exactly what info was needed on the fax and who it should be directed to. She also asked why the card was denied, but they could not tell her. She sent the fax and said that if we needed anything else, to come back.

We called Direct Express again asking why the money was still not on the card. They said no fax was received. My bank sent the fax for the second time and gave us a copy. Once again, there was no money. We went to our local Social Security office for help. They told us over the phone that they could issue another check. Now we went to the office and they said that they will look into this and contact us. Still no money. We called SS, spoke with a manager who said that he will have the person who is looking into this call us back. Still, there is no money and no calls back from SS.

We called SS again. We were told the same thing; the manager will make sure she calls. Today, we called Direct Express. They stated they still are holding the money. They said that they did not have the right info on the fax. I asked what was missing and I was told the fax needed to state that the bank would not try to collect this money. I looked at the copy of the fax which stated clearly the bank was not collecting this money.

Direct Express is basically stealing my husband's money, which is not much and all he has. We will be losing our home if this isn't resolved. I also called SS today at another number. I explained to the gentleman what happened and all he could do was send an email to the local SS office stating again that this needed to be resolved. We can't afford to hire an attorney. I am not working due to a back injury so this money is all we have. It sickens me that companies like Direct Express are ripping off disabled and elderly individuals. I pray someone will help us and others in our situation.

My husband David ** is a platinum member, and I told him, when I had $25.00 in my account with Chase bank. I was always treated with respect and kindness, not rudeness. I'm still very upset, and we are considering changing our bank. ** as bank manager needs to set a good example for the other employees. There were no consequences. I wanted to speak to someone of higher authority that can understand how I feel as a customer, a valued customer. Thank you.

I called Direct Express the minute my money was extracted out of my card $800.00. I filed a complaint immediately. I was in a foreign country renting a car. They charged my card without my approval, $800 for a flat tire. My fee to rent the card was paid on another card. I sent them all the paperwork and documents. They refused to return my money. I explained in detail what had happened. I rented the car, paid for the car, returned to rent the car for another week, instead they charged my card $800 and told me it was for the flat tire.

If I had my checks sent to a bank such as Citibank, they would immediately put the money into the account the day it was reported and further fight for you. There is no signed receipt for this charge of $800. This is a foreign country and I was told they scam the tourist after I went to the local police. Direct Express is not an FDIC bank. Report your complaints to the person above. Direct Express is making millions off Social Security.

It seems that no matter if it appears to be accepting the input or not, it goes straight to the "we are experiencing system problems - please try again later" page. I know it doesn’t take 6 months to fix a bug in a security system. So I tried changing to another local banking system that is well trusted and I signed the necessary documents to switch. But the money still goes to this account and I can’t tell if I am being ** or not or if I even have an account anymore. I find it hard to believe the government allows this "customer ** off" company to handle their accounts. So far I’ve heard nothing but bad about Us Direct Express. Of course, I can contact S.S.A. and have everything switched, but this is the recommended account site for S.S. And I really can’t tell if I’m being burned or not until I can access my account info. So far, right now, I can’t tell for sure, but it seems like about $90.00 or more is missing from my account that I didn’t authorize.

I have never received any statement showing where the money is or to substantiate their claim that I owed them monies in that amount. The account they may have been talking about was supposed to be closed and it has been over 7yrs. and the last action on that account that I can recall is they took over $600.00 out, that is why I closed it and never went back to that branch again.

Knowing that I didn't owe them anything, I opened an account with this bank again in 2006 because I went to a Comerimart in Krogers and they opened an account for me there so I could cash my social security checks. I later started direct deposit and have had this account for at least 5 years with no problems except when I use the online banking I was warned not to go over 4 transactions. I went over 4 again because of a computer error. I believed they are pissed off because of it and this is their way of hurting me. At any rate I never knew I owed them anything, it was never in collections and they just took it and said the account was so old that it is on microfilm.

I am on a fixed income and I receive SSD benefits that are used to pay for doctor & dental bills, rent, utilities, burial insurance, prescriptions, over the counter medicines, groceries, and others necessities. This money is already allotted out every month, there is never a break in monthly payments. This month I will not be able to pay all of my bills and pay for medicines, gasoline to get to the doctors and I have an abscessed tooth that need to be removed this month asap and the dentist has to be paid or I will be in pain and can lose all of my teeth as a result of infection that has gone to the bone. The stress has caused me to be up all night trying to figure it out and I have hypertension issues that is being aggravated by this money being taken from me. I did not deserve this. I can see if I had been warned that this was going to happen, but I wasn't and it is bothering me that they say they can do it to me and there's nothing I can do about it.

She then chuckled and stated she trained the manager where I opened my account at in Oak Park. The chuckle was very condescending as if she was something else to deal with. Nevertheless, she thought it would be best to go see her in person. I really did not want to deal with Tavia **. I did not like her attitude from our first encounter.

Once I got over to the Tavia **, the first thing she said was didn't I talk to you before about these fees? She accused me of committing fraud and a host of other things. She talked so loudly for everyone in the area to hear. I wanted to raise my voice back, but realized why I should talk down and stoop to her level of stupidity. When I left out, I had other customers who talked to me in the parking lot who stated they could not believe it themselves. I have noticed that since Tavia ** has been at this banking location, many customers have went elsewhere. The gentleman before her had a good rapport with customers. Tavia ** should not work with customers. She needs to take classes on how to deal with customers. She needs to be careful on how she talks to customers, for the next customer may go completely off. The over draft fees were paid.

I told him if I had to pay the fees, I am closing my account. He seemed fine with that. He certainly does not care about his customers. I have to say it seemed like he was enjoying himself as he was talking to me, kind of like, "I have the power and I don't like the way you look so *** you." So after talking to this idiot for about 15 minutes, I marched up to the teller and deposited the overdraft fees in cash and told her I was closing my account. She was genuinely concerned and apologetic. She actually had tears in her eyes. I have a feeling she sees this all the time. After talking to other people since this happened, I found out I was not the only one they have ripped off with there ridicules fees. I say stay away from this Comerica Bank. They are bad news and do not care for their customers.

This is taking a toll on my business. I put the overdraft protection on my account so I would not have to worry about these things. I thought they were a fair and honest bank but apparently, I thought very wrong. Sometimes, I have to stop what I am doing and run to the bank or computer to change money around. I lay awake at night sometimes thinking to myself... How much money was in the bank? Did I go over? Oh my!

Do not ever use Comerica! They are professional scam artists taking from honest people and businesses who are just trying to get by.

They were unwilling to provide me with contact information within Comerica Bank so that I could pursue the matter further. They were unwilling to provide me with contact information on where I can file a complaint. Their machine kept my money, and that's about it. I'm out of luck and out of $200.

I have banked at this branch for 10 years. They all know me and until yesterday, I had good relations with the people at this branch. I asked them to put an out-of-order sign on the machine and call for service. They were unwilling to even do that. They just said, sometimes this happens and with any luck, it will work out eventually. I asked them to look at the security camera tape to verify that the money did not come out of the machine. They said they could not do that. In essence, there is no way for me to prove my claim that I did not get the money out of the machine. They're just going to keep it. The bank took $200 from my account because their machine failed.