Comerica Bank Reviews

I made a mistake and overpaid my credit card balance in March 2022. In an email from customer service they agreed to send me a check for the amount I overpaid. 6 weeks have gone by no check and no help on the phone or email. I received a letter from them stating they transferred the money owed to me electronically to my financial institution. What! They will not tell me where they sent my money! I have spoken to numerous agents and none of them ever heard of such a thing and told me this payment was refunded but can not see where it went. I have requested any and all tracking on this (check) but I have not heard anything. Not a small amount either $1158.48.

Horrible bank that will rob you of your hard earned money, three overdraft fees because of one overdrawn item. 9 dollar ice cream on debit card cost me a 38 dollar overdraft fee when I had the funds in there, they pay the bigger amounts first. They should be shut down.

The support was great with no ads and I found what I was looking for. There is nothing wrong with this website plus I enjoyed it. Please help me a little more to improve to community but other than that it's been good so far.

After repeated attempts to notify they are sending mail to the wrong address, they will not correct it. Now they won't even answer the phone. Totally ignored here. I will go further to say rather than poor customer service, THERE IS NO CUSTOMER SERVICE!!!!

Held, this line more tines than I'd like to count. Horrible customer service. Fuzzy math, they've allowed illegal transaction also. For no reason the card stops working... Then you slide it one too many times, boom, automatic 24 hour denial of transactions. Which is common. I think they're going belly up. Beware!

Was visiting New York from Michigan and had a car accident. My car was told to do different shots. My card was in the car and was compromised over several different days when I did not have access to my car or purse or cards. My bank card and my Direct Express Card were both used during this time. I was not aware of this because I did not need to use them when I finally got my car back. Also during this time I had gotten the flu or covid or something and was very sick the whole time I was there and he been driving back home.

No phone # on back of card. Goprogram.com would not let me register. I fear it will not be funded when It should be. # associated DOES NOT have a LIVE PERSON, RECORDED INFO only. What if Comerica Bank errs? "Yes there are fees for calling customer service.".. Why are there so many fees? I should be happy at least I got my card, the benefits are starting this week and some people have yet to get the card... Shameful.

I had a check stolen from the mailbox - the thief changed the name and amount, for $1,500- and cashed it the same day it was electronically deposited into a Chase Bank account! I filed a claim one day after when I found out! The result? I had to close my account, wait for new checks, (3 weeks later) and the Comerica fraud dept. informed me my claim may take up to 120 days?? Well it has been over a month, no word, no response. I have had a business account with them for over 10 years, no interest checking, bad service, a manager who is always pretending to be busy whenever I am in the bank. They ignore customers, refuse to stand up to my fraud claim- don't they have insurance for matters like this? I am 60 years old and have never had a situation where the bank ignores the customer and passes the responsibility and refuses to respond.

I have been a Comerica customer since the Detroit Bank and Trust days- many decades. Each year, their customer service deteriorates even more. The “customer service” people aren’t even courteous anymore. They are unprofessional and uncaring. My blood is boiling. My debit card was declined and I am traveling. The agent said she didn’t show any record of the card being declined and implied that it was my error. She said I should have asked the clerk for assistance. Frankly, at that point, I was too embarrassed. What happened to customer empathy? Thanks for nothing. I’ve had enough of Comerica!!

Worst banking ever. I have a Credit card merchant machine that I’ve owned for three months and never worked. I’ve contacted the bank and customer service over 50 times and I’m still at the same position with the same machine. Worst customer service I’ve ever dealt with any years. Also slowing me down And messing up my business financially.

The stimulus money was released from the U.S. Treasury last week. Where the hell is my money? I got bills to pay. Making disabled people wait is wrong. Need to have an actual person to talk to not a machine when talking about money. Now send out the stimulus checks

Very disappointed with Comerica. They put me in foreclosures 2 times. Charging me $20.00 in maintenance fees. Lost my husband of 40 yrs. Income went down a lot. Had to sell house and file bankruptcy. Tried closing.

This is an absolute joke of a bank. Unhelpful and unfriendly customer service, a TERRIBLE phone system that never lets you go through to an actual agent, and a dated website with frequent outages (don't even get me started on their app—it would get a C- on a high school programming test). Beyond that, their rates are seriously noncompetitive. To call Comerica a dumpster fire is actually quite accurate, because saving your money here is equivalent to burning it. Comerica is the bank you use because it's the bank your parents used. Do yourself a favor and go somewhere else.

This is a "RIP-OFF" institution! I received a Way2Go card because I just became unemployed. I DID NOT sign up for this card but somehow it defaulted to it. When I received it, I made a cash advance at my bank so that I could put it into my account for bills. Comerica Bank charged me a $3.00 for each withdrawal (2 in total) and this now, as insignificant as the amount may seem, deducts from bills that still need to be paid! I am disgusted that an institution would take $$ from the unemployed in this pandemic. SHAME ON YOU!!! My rating for this bank is sub-zero stars!! They make you select at least one star - but I'd go with flames instead if I could.

I signed up through Social Security for Direct Express Card. Why can't I have access to my account#? This was one red flag. The connection between the card and Social Security is a total disaster like milk and water. One doesn't know what the other is doing. I've had my card since September. It never connected with Social Security. One important thing to me is good customer service. This means being knowledgeable about your merchandise. Big hassle commuting back, and forth. The two should be connected. I thought my account was set up, but it's wasn't. I had to hustle information from them. It's not worth the headache. I'm trying to locate an deposit that was sent from IRS. They said they can't give it to me.... You can't give me my account#? No. Can't deal with that. I'm the customer. Why not? This doesn't make sense. So therefore will find another Bank for my direct deposit.

Wow, have a Savings and checking. Opened 2 months ago. Locked out of Web access EVERY other day!!! Impossible to see my accounts. Super difficult to unlock with a horrible phone Bot that never works and if I wait for real person? the phone hangs up or it goes on and on. Then while I had 3.5k in my checking they charged my low balance savings INTO overdraft, I had zero in it due to being locked out of my account with no way to transfer. So then they charge $6 per day on the savings account for the $10 maintenance fee THEY put on it to sink it into the RED. I was pretty mad, went to the local branch and they reversed the charge, but still.

2 months ago I told them that I had 5 purchases on my card that were not mine. Today they sent me a letter denying my claim. I have been on the phone with them for 3 hours a day. Nothing gets done. They don't look into no claims at all. They are frauds.

I attempted to get into my account twice using the wrong password. I then realized what I was doing and on the third attempt, I had the right password and attempted to log in. I was locked out of my account. However, there is absolutely no one to talk to for help on the weekends. I have to wait until Monday, full of anxiety, in order to talk to someone and get me unlocked! Not happy. Never heard of a bank not offering live customer service over the weekend.

I opened this account just a few days ago. I inadvertently put in a wrong number and got locked out online. Phone calls say I have to wait 45 minutes to an hour before speaking to someone. Can't get ahold of them any other way. I am a senior who no longer drives and depends on the internet to conduct business. I just switched my Social Security direct deposit over to them because I am trying to qualify for a $200 bonus for opening a new account. I seriously don't think it's worth it. I may shut down this account and stay with my current Chase account. They are much easier to deal with.

I just made my bank account not even a week ago and I got locked out of my own banking app. I have no access to my money right now during Labor Day weekend.. I'm not banking with this bank any longer. On Tuesday when the bank opens up I'm withdrawing all my money and taking it to another bank that I can trust. Does not deserve not one single star.

My debit card was stolen. I filed a police report and submitted it with a dispute form and a copy of all the transactions. They stole $1700 which is my SS. I was told there were no errors. You can rarely get through to customer service. I escalated the problem and received the same answer. What avenues are available to me since it’s FDIC?

Found a Comerica debit card in the street. Called the number on the back to report it and they didn't take the name or number of the card much less cancel it or contact their customer. Made me sick. They actually told me, "you should have left it in the street." Seriously? I could do some damage with just the card if I was like that. The gal said, "I'm sure it's cancelled." How do you know, you didn't take any of the information!!!!

We were lead to believe that our account authorized personnel was updated per our request while it was not. We repeatedly asked for an on-line access to our account, and one month later we still are not able to access our own account. Now, we are considering to bring legal into the matter. This is how bad things with Comerica business accounts are.

Summary: In order to complete repairs on my home, I applied for a Home Equity Line of Credit from Comerica Bank. This was during the COVID-19 emergency. During this process, documentation requests were redundant and changed several times. After meeting the onerous documentation demands and completing the process, I was told that the loan was approved but would not be funded until I return to work, even though this was not an unsecured loan like a credit card. My business is closed because of guidelines from the Governor of Texas. Never was I told that would be a requirement for the loan, even though there is no doubt that I will be returning to work (I own the business). Again, this last requirement was never revealed to me until after completing the arduous process. I recommend you go some where else for a HELOC.

PPP Loan complete failure. For two weeks I waited patiently for Comerica to create their portal for the PPP loans, they weren’t ready and now the money is gone. I will be setting my business up with another bank. What a joke!

PPP loan for business customers. This bank is a joke while other banks were busy approving loans, Comerica Bank could not even get a application portal in place. Our business really needed this and we missed out all because our bank could not get it together and even offer one loan. We will immediately change banks, this was an absolute disaster.

Comerica 1.2 Billon scheme- google it and READ. Notice that this is the 3rd Ponzi Scheme Comerica is involved in. The CEO Curtis Farmer of Dallas, Tx. Is involved in all three BILLION Dollar schemes yet they can't be charged and the other scum bags get 25 years in prison. I guess that's why the complaint to the Dallas, Tx BBB was left unanswered in May 2019 and now in Jan 2020 was left unanswered and I was not getting my monthly court ordered reimbursement/ distribution abruptly leaving me high and dry and them refusing to pay out the $179,999 BOTH Chase and Comerica Bank owes me for the illegal foreclosure of my residence- as the $8.93 "settlement check" mailed to me Dec 2016 does not cut it.

Have to cash my check then deposit the cash into my checking account if I want to access my funds same day. If I just deposit my paycheck into my account they put a hold on it. How does this even make sense?

This is the worst bank in America. Monday was a holiday so I knew my unemployment benefits would be late. Nevertheless some people in Alabama got their money if they had a prepaid card but the people that had their debit card with the alabama logo hadn't gotten their money and was told late Thursday. Keep in mind paydays are usually Tuesday nights. Received a email saying a processing issue. Money will not be available till next Tuesday. **. People depend on that money and some lazy Comerica worker didn't do their job... ** them. Don't bank there please...

I have several accounts with Comerica - one checking, two savings. I recently tried to close one of the accounts and was informed by Customer Service that the transaction could not be completed over the phone and that I needed to "come in" to a branch. I no longer live in Michigan and will have to drive to a branch from Ohio. I'm angry!

This bank is horrible, I put in a lot of time and ordered status to open a biz account, after 3 months they won't honor the bonus ($500 gift card.) which is valid and one of their quality dept. said will mail to me.

My husband has a credit card with Comerica and is incapacitated. I have sent all necessary documents that I was asked to send so that I can be placed on the account and cancel the card. I gave them 10 days as I was instructed only to be told that they now need my address and date of birth which is on the driver's license copy that was sent to them in order to be placed on the account. I mailed everything I was instructed to plus items I was not and will be mailing the information as instructed but this needs to be taken care of immediately. Horrible company and customer service.

I received a check for $100.00 as a Christmas gift. I went to this bank, as it was drawn from here. My last name is a very different one and happened to be spelled with 1 letter incorrect, which the writer corrected and initialed. The amount of unprofessionalism and down right rudeness I was given was appalling. I will NEVER recommend this bank to anyone. Just AWFUL!!!

Their online banking was absolutely atrocious. The Internet was always down when I tried to do online banking. They never knew what I had in the bank. It was a total nightmare. Had it not been for Laura and all her help I would’ve quit the bank sooner. When I finally did change banks went to a credit union, One of the supervisors assured me that the check had cleared indeed. It did not and my rent check bounced. First one in seven years and now I’m having to give certified funds monthly basis and I am disabled. She did everything she could to help me but the Internet half the time didn’t work even for her. She was exceptional but the day I went in to make sure that that rent check is cleared and I was assured it had well it didn’t so when I put the funds into the credit union that count car is the check to be NSF. It is very hard for me to get a certified check every month and this is totally unacceptable to me. She did all she could to help me.

This bank is in charge of me getting $360 stolen off my Direct Express card. I filed a Dispute with Direct Express and after waiting 2 hours to talk to someone these jerks had to then transfer me to the Dispute Dept. for another hour wait. So I filled out the Dispute and spent $7.00 with Mailbox Center to send the paperwork back and only within 1 week they sent me the outcome! And you guessed it, they said it was my fault and they got proof from U.S. Bank here in Spokane that I got the $360 out of the cash machine and I did not because I did not want to pay a $4 service charge and I canceled the transaction and went to another bank to get the $360. I went to U.S. Bank and they said they never sent and documentation to Direct Express about this case so whoever is in charge with the Dispute Dept. at Direct Express is lying and ripping off disabled people's money out of their accounts.

Consumer be aware that this bank is a fraudulent bank that is connected with Direct Express over with over 2000 customer complaints about Fraudulent account activity and money being stolen off of people's ssi card in different States and direct express call center is doing absolutely nothing about it. They're saying that you must wait 90 to 45 days for resolution. Once the time comes they will cancel the dispute stating that they do not have enough evidence. An investigation should be launched against the company and the employees should be in jail!

23 minute wait time. I was told one story for the fee by the first person which I explained could not be true and why and the woman did not know what to say and put me on hold. The next woman gave me a different story and I again took that story apart and she basically said too bad. She put me on hold again and called my banking center who then refunded the fee. Then she told me NOT TO CALL customer service but to call the bank directly. If they do not want customers to call what is their purpose in existing? What makes this worse is they had no reason to charge the fee and were just hoping I would not notice or not care enough to bother or maybe if I did call they could lie to me enough that I would just quit.

The ATMs are down often. The website works sometimes. The mobile app is actually more reliable than the website, except when it doesn't work. It takes up to 3 days for people to respond if you contact them through your account website. And they're slow about processing direct deposits.

MY IDENTITY has been STOLEN & someone at COMERICA BANK or DIRECT EXPRESS-which is how I get my disability payments, have given out my card info (you can find that out with a Google search for "Direct Express, Comerica bank fraud" & see this's happened to many people. When I call the bank, every time they tell me they're not a bank but only printed the card, & only put their name on it for "advertising purposes". It makes no sense-why advertise you're a bank if you are not!? The Treasury department's website says they are the bank that handles the SSI/DISABILITY cards for Direct Express! And now I can't get my $200+ back through either company! They've both been horrible!

I sure wish we would have read these reviews before suggesting our son, who is a college student in the area, open an account with this bank. It's been an absolutely terrible experience. The people I have spoken with have been rude and arrogant. They are not helpful whatsoever. The nightmare we have encountered is too long to recite but I will never ever encourage someone to open an account at this bank, ever!

I'm 48 years old and never in my life have I dealt with such an awful bank. I can't even count the multiple issues I've had with my HELOC, and every time I call, it takes forever to talk with someone who always has to 'submit' the issue to someone else that I can't actually talk to. They have made incorrect deposits, blocked & refunded principal payments without my authorization... I could go on & on. I literally just spent 45 minutes on the phone to talk to a supervisor who could not help me with the myriad issues the bank has made. I'm speechless. I can't wait to close my HELOC and associated checking account with them. Good lord.

This bank truly tops the charts of worst bank in the United States. For my line of credit, statements aren't accessible via their online portal. If you don't have a copy, you need to call them. Initially a talked to the customer service representative, Linda, who incorrectly told me that the account was closed. She wouldn't mail me a closing statement because I gave her a mailing address that wasn't on file. I clarified that I own several properties and even confirmed the mailing address that she had on file but that wasn't good enough for her. I asked to talk to a manager, but no manager was available for days according to her. I called back and another rep told me it wasn't closed. I learned that they can mail me one to you in 7-10 business days and faxing can be requested (3 day turn around), but they cannot guarantee that their faxing team will even send it. This is holding up a refinance that I am trying to accomplish.

On 5/20/19 I made a deposit at the Pearland, TX Drive on Broadway St. I wrote the check out to Biochrome Compounding & Specialty, I provided my ATM card as well. Lo and below, I later found out my account was overdrawn because the agent deposited the account in the wrong account. When I visited the branch on 5/23/19, the teller was pleasant and gave me a print of all the activities. She me to speak with the new branch manager Christina ** (HE). At the time he was not available, so I went back the next day. He was so arrogant and rude, and stated "what do you want me to do, it was your fault for not writing your account number on the back of the check". That statement made me so upset and felt like his arrogant butt was way out of line.

I got $1,870 stolen & also got calls from their bank. Either a inside job or the # was spoofed & I filed a fraud claim & was denied because they said I changed my pin 2 hrs before the money got stolen & I called from my # & changed the pin & that is not true & now they say I'm ** out of luck on my money. I filed police reports & all. I never changed my pin. The CROOKS did & Direct Express. I think it was a inside job & their customer service sucks. Worst ever & now I can't call the fraud dept & I was told they don't have a number. Once you're denied it's over & can't be reopened!

If I could give zero stars, I gladly would. Comerica's customer service is the worst. I've been on hold several times during different phone calls for almost 2 HOURS each waiting period. I wish I was exaggerating but sadly I'm not. I understand they're busy but don't lie about the waiting period time. I've even requested a call back instead of waiting, and when I received the call I was getting ready to swipe to answer they end the call. I had to go through that process multiple times and the thing is I don't live leave a Comerica Bank so it's not easy for me to go every time I have an issue. I'm writing this while I've currently been on hold for an hour and a half just in order to activate my card. When I finally got connected with someone they told me they don't know why I've been waiting but it should have activated the card through the automated system. Worse customer service ever!

Travelled to Mexico last October. I was overcharged on my Comerica Bank and jewelers was fake. Spent months disputing it and sent them support material to prove my case and they denied it without even contacting the vendor. They claimed they did but it’s a fact that they never did, and even if they did, they took his word over mine and I’ve been a customer for years. They don’t care about you or protecting you so be aware when you use their card. Worst customer service.

I couldn't activate my card because they got my birthday incorrect. I then was told to fax a copy of my ID to fix it. I called was then told my fax was too dark for them to see. I have already faxed a copy of my ID three times and got told it was too dark everytime. I don't see how when I faxed it from FedEx so it should of came out clear enough to see. I will never be getting a pay card ever again. You guys suck and don't even know what you're doing. I honestly would give 0 stars if I could. Your company makes me very disappointed!!!

Having passed through the pain and worries that bad credit report brings, I know how frustrated one can be moving around with a bad credit report, I actually gained insight on credit repair services while surfing the internet, decided to try out and see what the outcome would be. After a 7 days time, bankruptcy displayed on my credit report got wiped off and score increased to mid 700. All thanks goes to Mr. ** and his entire repair team, I'll always refer him for similar repair problems_Contact_** OR Text_**.

Updated on 05/14/2019: For years I have been bounced around government agencies that did Nothing. The Mi supervisor was as corrupt as the Vice Pres. MN - so I wrote the BBB Texas #** and asked CEO why 1080 bank complaints of Fraud and abuse - ZERO resolved. Then I gave them 10 examples. SUSAN ** responded by sending the complaint back to the very people that were doing the fraud that wasn't resolved with over 1080 complaints. I emailed the con artist to see if anyone even contacted her. Nope - still up to Stonewalling and scams. So where do we go.

This new automated system you have on there is more than ridiculous!!! Nine out of ten times you try to find out something it never understands what you want. For instance I had called it once more today to find out my balance and to get transaction history. First it did not recognize me saying "get my balance" until 3 tries then it said, "Is there anything else I can help you with today?" And I then said transaction history and she seemed to have a hard time understanding that so I repeated it and it tells me "One moment while I connect you to customer service," and it connected me to a place called Harland Products. Pleeease can you go back to the older version of automated system, thank you.

I own a small business, I have a Money Saving Tip Workshop were we go into schools and help Low Income Families how to save money with a home budget, create credit, improve credit score, read your credit report. Comerica Bank Representatives came to the schools told the families they had additional information to help them. BUT what they FAILED to say was that "They will only HELP if the Budget for the program has money to pay them for their TIME. The 2019-2020 Budget will not take place until August 2019. Instead of explaining the situation they made up EXCUSES as to why they could not come. I reached out to a Manager of the Comerica Bank in the Community because as a business owner wasting time is frustrating. His reply was NO he could not help these families. I can provide emails.

I called customer service to reset an online login. The representative was rude when I said I was out and didn’t have my account number on hand. The rep got mad when I asked her to not be condescending with me and hung up on me. It’s unbelievable that I keep my money here and got a mortgage through them. I’ll be closing my account this week and going to a credit union.

I got my social security income February 21st 2019. It was a big chunk of money deposited. In the past 2 day I've had transactions that weren't from me. Nobody had my card, card number, or even access to it.

Comerica Bank is well-aware of the fraudulent situation with Direct Express and yet does nothing. When I tried to talk to them they refused and transferred me to the fraud department at Direct Express. I received a provisional credit from Direct Express for fraudulent charges. Yesterday, one of the charges was deducted from my account. Calling Direct Express for an explanation got me nothing but the runaround and rudeness from a rep and his supervisor. If an investigation is ongoing why deduct the charges in question out of my account? Direct Express is a moneymaking scam and Comerica Bank knows it. All involved should be sued in a class action lawsuit.

After waiting 55 minutes I hung up as I could drive to the local bank and back home 3x by now. Ironically, the on hold message starts with "time is money, and Comerica web banking bla bla BS"... As a small business who was locked out due to the new Comerica app to simply view funds available - as I hope someone is listening, probably a statement into a black hole. Seriously think about alternatives after 10 years at Comerica.

I am a small business owner and was looking for an alternative to PayPal for secure payment especially for new suppliers. I called Comerica Bank customer support explained my needs and concerns and was told that ACH payment into USA bank account is very secure,traceable and reversible if things go wrong. I was mislead by the Comerica Bank customer service, made the ACH payment and it cost me my business. I would not have never made such ACH payment had I know the Comerica Bank customer support information was wrong!

Comerica Bank closed my account because I had over 11 overdraft charges, but 7 of which were totally bogus! The bank held my deposits three times in the last four months causing me to go negative... so they were gaming me and trying to force me out as a customer. My tax return direct deposited the same day they closed my account. So now I have wait for them to mail it me, but not until after they hold it for as long as they want to give them time dip in and take as much they please.

I needed to order my account statements, so I contacted the number on my last statement. There was a recording/automated line that absolutely did not understand anything. I continuously pressed 0 and said "operator" after it failed to understand what I needed. Finally, the recording said I would be on hold for 61 minutes. I put the call on speaker to go back to work, and the recording droned on and on about how much Comerica "cared" about my call and how they want to make the community better, all the while illustrating, by their actions, what a facade all of their misplaced rhetoric is.

Force closed a very large line of credit due to "inactivity" with no advance warning (and I had a perfect payment record and high scores all thought the life of the account), and then refused to reopen it on appeal without a hard pull on my credit and no guarantee the specs of the account would be restored to what they were. So effectively they hurt my credit profile once by lowering my overall available credit, and then potentially twice by making me apply as if new. They also failed to acknowledge my requests in writing, instead sending a vague letter asking me to call in and find this out.

The new voice automated response system is not customer friendly! It is a poorly constructed voice automated system response I’ve ever dealt with or ever had to painfully endure just to get my balance! Truly a customer time wasting, aggravating, irritating nightmare to have to go through!!!

So I had an issue with transferring the money on their website. All the information I entered was correct but there always appeared the following error: "Unable to validate your card account, please try again." I had tried several times and without success, so I decided to call customer service. The first lady who attended me did not speak proper English so after trying to explain the situation to her, I gave up. The second guy didn't even try to listen to me, after one "Hello," he immediately hung up after saying that he could not hear me?!

I was trying to improve my credit report myself, my credit score was 502 then dropped to a 472 disputing two credit cards and I could not get approved for a loan, a car and a house… NOTHING! It was draining in every aspect of my life because I got kids I have to protect their future. A few month ago, was searching around the internet and came across a credit expert linked with the credit bureaus who helped me increase my credit scores now I got 775. He told me it would take a few weeks to get it done approximately a month and kept to his word. Now I can apply for just about anything. I can’t thank him enough and I knew I owe him this, get in touch with him today and make a bright future tomorrow.

I had a 420 with Transunion, 411 with Experian and a 405 FICO score. I also had a repossession, charge offs and negative closed credit card accounts. I was trying to get a new 2018 Chevrolet Cruz Premier Hatchback in Cajun Red at my local Chevrolet dealership but I had a bad credit and needed an urgent help repairing it. My friend who previously was in my situation gave me a contact (TROJAN at WRITEME dot COM) of TROJAN the credit specialist who helped him fix his. I quickly emailed and texted him asking him the process to get started after explaining my situation to him. We got started immediately and after 5 business days he deleted the repossession, charge offs and raised my scores to 788. I have purchased the 2018 Chevrolet and I’m also qualified for everything. You can feel free to contact him for credit repair help because he’s the best of his kind.

The incident began on September 30th when I was provided a cashier check in the amount of $3,100.00 from a sub-letter for my New York apartment. The check was issued at PNC, the subletter's bank, and I immediately attempted to deposit the check through Comerica's web banking application on my phone. After attempting the deposit, I noticed there was a "pending" status on the transaction which lead me to call customer service. I spoke to a young woman who told me that the check would be rejected as it was higher than the $2,500.00 limit. When I asked her if it would be alright to deposit the check at a different brick-and-mortar bank on the 2nd of October (that Monday), she told me it would be fine to do so as the check would be denied deposit by Comerica anyways. On the 2nd, I went to a Charles Schwab Bank branch and deposited the check without any immediate issues.

Comerica Bank is the worst bank than all the banks put together. Their service is the worst and they don't care. If you tell them you are unhappy with the way they provide service, no one will ever know unless you call their quality department. They even give a number to call. Seriously, you would think that they would care enough to note that there is a problem, but they don't. I've had the worst experience with this bank and I grade them as the most unethical bank because of that experience. Now I am trying to take care of another problem and after 10 calls to them, we have gotten nowhere.

remaining balance of the deposit to me.

Comerica almost scared a client so badly the client wasn't going to work with me again. The client stopped payment on a check then put the money in one of my other accounts. So Comerica charged a fee for the bounced check though Comerica initiated the stop payment. I had to demand through letter for my cash in my accounts to be given to me. Finally I received my money, but the procedures of a bank will do whatever with no evidence and not even listen to or believe the account holder is pretty sad. I always explain what my business does. I don't recommend Comerica for money services.

US Direct Express has a breach the day my as was deposited. You have 0 cash and not one soul will help me. I have returned their form and five faxes. I've called daily to be told they have nothing from me orally as well. I'm so upset. My lights will be off today.

I am a new customer with Comerica soon to be a past customer. I have had an account with them for 6 months. I just got a new contract and deposited my first check. I asked if there would be any delay on the funds availability and was told no funds available by tomorrow. That was 8 days ago. In the mean time I have been told by several representatives that one more day and at one point was told that there was a problem with the writer's account. The check has already cleared the writer's bank over a week ago still no money in my account. But they did add two overdraft charges to my account. My advice run from Comerica.

I have been a customer of Comerica for nine years and my business account was canceled today with fifteen days to find a new banking institution. Earlier this year, I had back-up withholding because a representative of Comerica Merchant Services who set up my credit card system transposed two digits of my Social Security number and raised a red flag to the IRS. 31% of all my daily take of credit card transactions was gone! I got it rectified without a lot of help from my bank manager, but I was still looked upon as an aggressor. I actually got the full amount of back-up withholding returned to me, with a compensation of $150, which I called niggardly. Not knowing their dictionary, this statement was regarded as vulgar slang. I believe my account was cancelled to avoid litigation by those employees who were hurt by a term of Swedish origin.

I have been a happy customer of Comerica Bank for some 30+ years. What a shock then when I used the Bank’s foreign currency exchange to both buy yen and return the unused portion to my account. Several weeks after returning my remaining yen, -- after been told the transaction might take a week -- I have only yesterday seen the amount added to my account in a kind of limbo (pending approval). I have been now been told the exchange might take up to 2 months. I am in disbelief about such questionable business practice. Californians travel a great deal for work and pleasure. This was the first time I used Comerica’s Foreign Exchange services. Except for the conscientiousness of their branch in Palo Alto, I am appalled by the entire thing.

I had a check bounce - the one and only check that has ever bounced. Instead of bouncing the check, Comerica instead decided to bounce 8 different transactions at $38 a piece. When confronted about it - they also decided to close my account (like I wasn't leaving anyway). There were no actual managers working to speak to - instead, they had elevated tellers who could give absolutely no help. When asking to speak to someone in the corporate offices - or a Manager of some sort who could help - I was given: 1. The number to employee IT - with a 30 minute wait to speak to a human who then told me it was the wrongs number for clients to call. 2. The number to customer service where their standard answer is "I can't help you, you need to speak to a Bank Manager". 3. Call the Bank Manager - "they are on vacation", "in a meeting", "unavailable".

As a former business owner myself, I know how vital feedback from customers is as a way of gauging success. It is this fact and this alone that I can muster the patience to report to you a series of events involving Comerica that have robbed me of a month of my time during an extremely busy time of the year. Worse, the amount of distress these events caused are nearly unrivaled by any other customer service experience I've had in my lifetime. Furthermore, it is the severity of the events that lead me, after over twenty years of banking with Comerica, to close my accounts with your bank. I can say, without equivocation, that I experienced a horror story of a customer service interaction at the hands of multiple Comerica representatives. You'll soon understand that I do not mince my words by calling my incident horrifying.

My brother, James ** had a problem with an ATM malfunction at 2900 Burlingame, Wyoming MI. We went to your Grandville branch on Wilson. Your Entire staff went WELL ABOVE ALL EXPECTATIONS! Not only did they connect him with the proper people to resolve his problems, but let him stay on their phone for over 45 minutes to confirm his claim. The Branch Manager gets extra "Kudos" for offering my brother an option of transferring the call to a desk that he'd be able to sit down at. No one at this branch is or was aware that my brother is a cancer liver, stage 4 small cell lung to be exact. I just want to THANK THEM ALL FOR THEIR LOVE AND KINDNESS TO HIM. Wishing you the best of holiday blessings.

I noticed a .30 deposit into my checking account and when I contacted the bank about it, they had no idea what this bank was or why it had deposited this small amount into my account and advised that it could be possible fraud. I had it flagged and disputed because I did not give this bank any details to my account and it just showed up out of nowhere. I am a person who constantly checks my accounts and anything out of the ordinary, I will investigate and I have no idea what Comerica Bank is nor did I give them permission to my account and with the recent Equifax breach and now breaches with Wells Fargo, which is my current bank, I am so nervous of someone stealing my information... smdh!!!

Let me preface this by saying I never write bad reviews. My wife and I are probably the most easygoing, relaxed folks you could come across. We are the kind of people that if we are brought the wrong dish at a restaurant, we would just eat it and pay as to not make a "thing" about it. I am also not someone to call out an employee by name, but I am going to do that right now, because this man's absolute gross incompetence and outright laziness is beyond any bad customer service I have ever received in any capacity. (And for the record, I have copies of every document, email, etc that shows all of what I am about to explain, so this is not a review from a "disgruntled" person trying to slander a company or person. We are an honest family with respect and integrity for others. Just want that to be clear. Everything contained in this review is 100% the truth.)

Checking my account after paying most of my bills except my car payment for $312.00 & had a balance of $1605.00. Did a bit of shopping for which I probably spent $500.00. When I checked again & reported charges that weren't mine, my car payment wasn't paid & account went into overdrawn! Supposed investigation was done but I really don't think so. $ claim was denied. Thinking about seeking legal action!

This has been one of the worst banking experiences that I have dealt with. Comerica's staff little knowledge of the bank. I started a savings account that would take a percentage out of my checking every time I got paid. Six months later I checked it and no money was being deposited into it. I went to the bank and talked to the lady that started the account and instead of apologizing she blamed other people. Before I left I set it up again and asked could she make sure that I would be able to see my savings account on my monthly statement. When I started getting my statements my savings account information was not on there. So I went back there and they told me it was on there but it wasn't.

I have had an account with Comerica Bank using their "Online Banking" (paperless statements) account for the past eleven-years. At times (beings I am not rich by any means) I will need to rely on my overdraft protection to help me manage things on a month-to-month basis. With my account being an... "Online Banking Account". I solely rely on what the Comerica website shows my available funds to be at the time I login to my account to pay bills. So if I only have enough available funds to cover a few small bills; but need to pay a couple larger bills too, I will generally pay the smaller bills first (on lets say) a Tuesday; which there were enough available funds are in the account to cover those bills at that time. I will then wait until late Wednesday to pay the other one-or-two large bills. Now I already knew that the couple of large charges would be covered by my overdraft.

I regret opening an account with Comerica. They turned me down for a better interest loan because I was a couple points away on credit score but I decided to get anyways. It was useful for first 9 months of trial and now interest is higher than I would use for much of anything. So I don't use the line of credit as most other loans are less interest. If I close within 3 years I get a $500 charge. I call the customer service number on the back of the card and they can never find me in their system by SS# or bank acct#. So I have to call the local branch which is a little concerning. They are so unorganized. I can't check any balance online as they don't offer online banking on HELCO. I can't wait to get rid of this line of credit now as I can get much better but I am stuck.

A couple weeks ago I awake to buy food and can't because all my money gone. I immediately called Direct Express and was told someone in Italy been using my card and I need to cancel the card immediately and due to fraud will receive new card in the mail free of charge. Ok. So I immediately cancel card and filled out fraud packet and immediately returned it same day as well as received my new debit card. I need provisionary credit asap. I have no money, no food and no place to stay because my money was gone. Couldn't pay for my share of rent. This is FDIC Insured card so why aren't my funds back on my card.

I am a 25+ year customer who made a $200 cash deposit before business hours using Comerica's antiquated ATM system 11 Mile & Lahser Southfield, MI branch. Bank claimed the envelope I submitted in their machine was empty of cash! Now they have to do an "internal investigation" which can take up to ten days. This is very troubling and disturbing. I filed a report with Southfield, MI police citing theft by unknown bank employee (s).

We've banked with Comerica for four years. We own our home outright as we paid cash for it. We have a small 400K per year business. Comerica lied to us and deceived us. We immediately researched and found a small community bank and have left Comerica to their very Trump styled business. They are simply dishonest and self-serving. Despite their crafty commercials...

Comerica Bank sent out an email on March 15, 2017 stating "Saying that a security question was answered incorrectly, a password / user ID was changed, an address on file was changed, or that web banking had been disabled." Of course, in this era of phishing and other cyber-attacks it is difficult to tell whether or not the email or its contents were legitimate. Phone calls to their Customer Service number, not obtained, were put on hold. It took over 24 hours for Comerica to correct this frightening error. Their subsequent explanation for the error was pretty lame, too: "The emails were distributed early in the morning and included..." (AS IF the time of day was important) and "We have identified the issue with our automated email system and are taking every measure necessary to ensure it doesn't happen again." AGAIN, not good enough. Not the least whiff of an apology for nearly scaring me to death. I'm going to be looking for another bank.

Loyal customer for 10 years. On Feb 6, 2017 at 4 am I woke up to find over $1000 was taken from my account in $200 increments and numerous inquiries. I immediately called the number on the back of my card, however a voice message told me to call back during regular business hours. I waited an hour to call back and report my card had been compromised, the rep took the report, asking me if I still had the card, which I did and reviewed the charges. I confirmed my last purchase which was at Wal-mart on Feb 5, 2017 at 1:38 pm and disputed the 5 $200 withdrawals and the 5 $2 inquiries prior to the funds being removed. The rep cancelled my new order me a new and told me that if my funds were not in my account by Feb 21, 2017 to give them a call. While there were still transactions going on in my account I received $25 overdraft fee, as well as other direct deposits were still going on my account.

COMERICA Bank issues the debit cards for Social Security Benefits under the name US Direct Express; they allow employees to steal your information and withdrew your social Security Benefits without checking to see if the Social Security Office, US Treasury, or Post Office have gotten an address change from you. COMERICA bank changes your address without your permission and withdraws all the money from your social security Benefits. When you call 1-888-741-1115 to report the crime the employees are rude, ignorant, and hang up on you instead of transfer you to the fraud department.

On Saturday January 14, 2017 at approx. 11am, Clarence ** entered the Comerica Branch at 20200 Mack Ave. in Grosse Pointe Woods, MI to cash his payroll check issued to him by his employer, Convention & Show Services. The teller, ** received his two forms of identification, looked the check up and informed him that she could not cash his check. When he asked for the reason, she just insisted the check could not be cashed. He explained to her that for a month he has been cashing this same check at their branch in downtown Detroit, and inquired about why it is a problem cashing the check at this location. She still insisted the check could not be cashed, so he asked to speak with a manager. The person serving as the branch manager, ** expressed to Clarence also that the check could not be cashed but told him it was because there was no money in the account.

At the time I opened my account with Comerica Bank a friend had told me for those of us who are disabled (my friend and myself) this bank was really good. It took 3 months to get my old banking account changed over to Comerica to have my disability checks deposited. I should have known then something was up and maybe I shouldn't take this step. Finally when my check started to be deposited all seemed ok. The first time, some years later I had problems was when my caseworker and I had to get a printed statement of account immediately for my application for section 8. We spent over an hour with a very snotty woman trying to get it accomplished with no luck. We finally figured out a way to do it without Comerica's help.

I generally do CASH deposits so I can pay my AMEX. I was cashing my retirement checks at Bank of America, and while BofA had very enthusiastic employees, there were only 2 tellers for 12 slots. However, I'd cash most of retirement check and walked a block over to Comerica. With so much going on - negative that is, and in Silicon Valley where lots of people were losing jobs, I would deposit cash at Comerica to sweep into AMEX. I don't know if I was cursed or god wanted me to do something, I was picked to answer questions about my experience w/ Comerica on certain dates.

Personally I've not been impressed with direct express mastercard for a long time now. After what recently happen and the issue is finally handled depending on how long that will take because Direct Express is very slow with correcting issues or answering phones. More hang ups or drop calls than any other bank I have banked with or high call volumes to where you can't get through to the customer service. It makes me wonder why so many is calling in at one time. Maybe is it because of the same reason I have had to call because of the poor security of the cards.

My small bill pay acct. was compromised because of a online scam where I used my debit card and reported it on June 6 2016 to Comerica who canceled my card and my acct. was hit again the next day again! I've been constantly in contact with Comerica senior staff and they could care less. Company hires staff with IQs less than 60!! Really! They offered to give me back 50% of what was taking. I've done business with the top 5 banks in the US and this has happened 1 time prior when I was with B of A and they returned my money the next day! I worked for Donald Trump for many years and if he's elected, I'm focused on some retribution for Comerica! These ** have to go!!

Money was STOLEN from my account and my dispute was denied. I was told to find and go after the thief myself, who is now an EX rental car company employee. My card was input manually 9 times total, all separate transactions, in the time span of 2 hours, for a total of $1,100.00 stolen. My card was ran until declined because they withdrew ALL of my funds. Now Direct Express/Comerica refuse to do the lawful thing and their suggestion is to contact the THIEF?

Comerica Bank is the worst bank I have ever dealt with. Terrible, unfriendly and unprofessional. I was originally with Manufacturers Bank, which was bought out by Comerica. First major problem was that I was not receiving statements. They said it was my problem that I should contact the Post Office, which I did. No problem there. After eight months, I asked to close out my account - which they refused to do. Refused a customer request to close an account. How can they do that? Then after even some shouting, they checked and found that they had put a stop of some kind to send my statements. But no apology. Three months later and I did close my account, and they withheld $120 as a charge to close the account. Ever hear of this? Not me. Crooked as far as I'm concerned.

When my husband, a veteran, died recently, I notified the VA and the Social Security Administration as per their protocol. The VA benefits he received monthly were discontinued, and the Social Security benefits for the month following his death were returned to the SSA by Direct Express. When I contacted Direct Express to request the remaining balance of his MasterCard Debit account, I was told a letter would be forthcoming to me to explain what documentation is necessary for the funds to be released to me as his surviving spouse. I provided my mailing address, and was told to expect correspondence from Direct Express in 10 days to 2 weeks.

The ONLY company that will work with Social Security to handle direct deposits into their debit card. No customer service!!! Not answering the phone!!! Nice job Social Security!!!

My boyfriend acct was hit not once but 3 times in a row on the same day by someone buying 6 flat screens and 5 amazon fire sticks. He did not receive not one call from Comerica regarding these charges. Obviously something isn't right! Comerica doesn't give a ** about your accts! They have the worst customer service. Currently in the process of getting his money back but they are ludicrous with the way they handle their customers. I would advise moving your money from this bank ASAP! Encourage others to do so as well. I never heard such horrible banking stories from any other banks but Comerica! Terrible customer service is also a understatement, the woman on the phone has no sense of empathy whatsoever! The tellers are very unprofessional.

Alerted them the same day $179 was taken from my account without authorization. Alerted the company that charged the card. Was told a form would be mailed to me within two days to fill out requesting an investigation. When the form did not arrive after 4 days I called again. Was told I could just mail a written statement in. I did that. Waited the 10-14 business days and called. Was told they didn't get anything to process.

I've been using their debit card for 1.5 years. The card always works, as expected. However, their phone customer services always appear to be FIXING their computer system. Hard to believe that two thirds of the times that I called their system was down, and they could not help me. 2nd reason is that they are too busy to answer the phone (the recording instructed me to 'call back') for several days in a row. Is that any way to run a business?

Was having issues at my current bank so I decided when my check arrived in my account via direct deposit I would just switch to Comerica right down the road from my house. The bank really didn't feel good to start with being a new building just really feeling too corporate and upper class. Still I was there so I figured what the heck. Just wanted to hurry up and get my money situated since I get paid bi-weekly as was broke and had no food and was also going to go buy a vehicle which would literally have left me broke the same day I got my check. Anyway, the lady explains a lot of terms and what not then asks how much I'd like to start my account with. I put my entire 800$ check in and then we move onto setting a PIN for my card... The card looked odd though so I asked is that the temporary card?? And she says, "No there isn't one..."

I am a retired colonel with 34 years service on behalf of the USAF and US Army. Ever since the Veterans Administration made me use their debit card, I have had nothing but problems with their debit card. On the 1st of the month, I could not use my debit card for a week, then all my money is gone! I have already changed my pension to Chase Bank. I own a corporation, and there should be a law enacted via our Congress against this kind of stuff happening in my opinion.

I have a Direct Express since they have come into being. They have in the last year, showing that they do not care about the consumer. I have had two charges. One with Knights Inn and One with In town Suites. The one with Knights Inn, I began feeling bad and sick and walked to the hospital. I ended up in the Hospital for 2 weeks. I had the security guard go get my items in the room. He told them I was no longer in the room. I had a charge coming out for 260 plus dollars. I had 3 days left and they charged the whole amount. I called DIRECT EXPRESS and told them and had people in the hospital as my reference. They denied me for the 180 dollars I asked for. It was mine yet, no.

I was charge thirty dollars for Canada, China AND HAVE been fighting WITH THEM FOR almost three months. Still denied MY dispute. Terrible card.

Well, my son turned 18 but is still in school and payments for him stopped due to a paperwork problem. So I took care of the paperwork and here we are 2 months later with no payment received. Called them and was told that they sent out the checks instead of direct deposit but sent them to the wrong address. I was told that they would put a stop on the checks and issue an electronic payment within 10 working days. 2 1/2 weeks later nothing, call again and they say that the checks haven't been returned which has nothing to do with me and I am told basically to wait another 10 working days and if nothing comes by then that I have to go to my local office and see what they can do? I am behind on all my bills and it's because they can't get me my money. Real pain in the butt. Afraid to get angry because it will probably just make it worse. I am at a loss.

On Friday March 5th my phone got an alert of $194 debit from disability acct. Immediately I call Direct Express. They gave me Facebook with this number 650-618-7714. This number is disconnected then I did a search for Facebook with that same number it came up with: "Hi Curran, though this number is listed against Facebook at NASDAQ website. We believe the charge is a scam and the identification of the charge as "Facebook 650-618-7714" is itself a fraud. A red herring!" Greg ** works at Village of South Holland.

I need input on how we can get my son's $2,040.00 money that is supposed to be credited back to his Direct Express Card. It has been over 2 months now, and I have to pay his bills because Direct Express is saying this money is "Pending" and will not put it back on his card. "How safe is the card"? "Your money is insured by the Federal Deposit Insurance Corporation (FDIC) up to the maximum amount allowed by law. You get a Personal Identification Number (PIN) that you use at ATMs, online, and at retail locations to make purchases. If your card is lost or stolen, it will be replaced."

On Jan 29 I decided to order a new card. I opted for lost so I could speak with a human. I have had very little problems in the past with them so I felt this would be easy. The rep I got sounded like she was high on heroin. I had to change my address, and she couldn't spell. I spelled out everything 3 times. I opted for 2 day delivery since my deposit was coming in. I rarely use the card, I just transfer the funds to my landlord.

My social security disability benefits go on a debit card issued by Comerica bank. On 2-14-2015 $480 was stolen out of my account. I reported immediately. They denied my claim 3 months later, then I complained to BBB and was contacted by a Vice President of the bank Susan Rutledge. She seemed concerned and said she would have it reinvestigated. 3-days later I was denied again. All they had to do was to go to the bank and watch the video when the card was used and see it was not me. I am a paraplegic bound to a wheelchair!

Not only I have made no purchase with my Victoria Secret Card but I had no notifications that there was a balance. I suddenly received a call on Sunday morning at 8 AM on Jan 24 talking about a purchase from November 3 and a 3 months overdue payment that I had no idea it existed. I actually was out of the country very frequently these past months due to my dad's illness (he passed away ThanksGiving week). The guy on the phone did not care to give any credentials so that I can trust he's from Comerica Bank. He was not helpful at all in providing clarification or looking into this issue.

I've had the MasterCard Direct Express for more than three years now. Having served twice, I'm a Vietnam Veteran and former member of Military Intelligence as well as a current member of the American Mensa Society. I've never paid a fee or encountered any problems with this Debit Card. I think this card is perfect for retired people like myself. Too many problems with Debit/Credit cards are self-inflicted. Keep your head out of the sand! The most important thing to remember is to handle your card responsibly and treat it like cash. I give Comerica Bank five stars for a great product!

I called Direct Express months prior of my card expiring. They told me they mailed it and it was returned to sender. I know they are lying. I live alone so I know for a fact it was not sent here and my mailbox has a lock on it. January 2016 I called them to tell them I never got my card. They said they would mail it out again. They did and it came in 2 days. They charged me $13 for mailing it. It is not my fault I did not receive it and if it was mailed here I know it was not sent back. I think they are lying. When I called them to ask about it I was calm and they rudely hung up on me. I know this is a small amount but like most of us on SSI.... We like off of that little bit of money. Would like to know if this has happens to anyone else.

Social Security beneficiaries please be aware of Direct Express Master Card. This service or may I say (lack of service) is a rip off to the U.S. Government and consumers money. When you call the customer service number the agents are very rude, ignorant and purposely screw up your account information just to make money off of your account by sending you a new card. This has happened to me several times in the past and even now. The charge for a new card is $4.00-$19.75 and they purposely leave your old accounts open so that you will not receive your benefits to the new card at the beginning of the month.

At first I was with Direct Express, didn't have problems. Then switched to NetSpend and started having issues with them. Somebody out there has my information and has been using it. So the first time with NetSpend, they gave the money back. Then it happened at again and a few more times after that. The last time they just cancelled my account and sent me a check with money missing. I went back to Direct Express thinking I was going to be fine (I thought wrong). Last month Direct Express just took money off, 491$ to be exact. They had to treat it as a dispute. I got the paperwork and would call to check the status. I was told pending. Then a few days ago they said it was "conflicted" so they won't give my money back.

Social security made me the payee of Michael ** to receive his payments because he can't read or write and he's on heavy medication which he can become suicidal at anytime. They ask me to fax them my info which I did fax them my driver license 3 times, twice from Mort Jacobs Pharmacy in Paterson NJ and the social security office in Clifton faxed it over with a cover letter. This was on November 30, 2015 and December 1, 2015. It was confirmed the fax went through by the agencies I went to.

Very harassing. Do not give any response and arrogant behavior at branch where business account was opened as well as very unclear- incomplete and bad communication from branch office as well as from Compliance and wire department. Always going in circle and yet no definitive answers.

I work for a small business (as defined by the banking industry). We have had an account with Comerica for over 20 years. I rarely contact them for assistance. On 11/9/15 I contacted the 800 customer service line as I was informed that one of our vendors did not show payment for a check that had cleared our bank on 4/20/15. I looked online and because it was so long ago could not bring up the copy of the cancelled check. I contacted the 800 #. They told me to go to the banking center and they could print it for me. I went to the branch at Crooks Road and Big Beaver Road in Troy. The teller could not have been more rude!!!

We are very alarmed and outrageous with the fees increased significantly as follows: In addition to this we had never been notified for these fees increases in prior. Upon calling at the local branch in Houston, Branch manager advised that she is unable to help us and we need to call or write to the corporate office. We are very disappointed with the runaround received from several Comerica personnel. In month of September we were charged outrageous fee of $37 for the local wire transfer transaction. Our service charge fee has been jumped from $85.91 in September to $126.07. Our overdraft fees have been jumped from $25 in September to $33 and then to $37 currently. All overdraft fees prior to September regardless of how many occurred were charged at $25. We are very shocked with these outrageous fee increases.

Comerica offered a zero-interest credit card balance transfer promotion. Nowhere was it clearly stated that there was a $300 transfer fee. That was the first issue. Next, I didn't receive a statement until my minimum payment was showing as a late fee. Finally, because of the late fee, they cancelled the initial promotion and started changing interest on my balance transfer. They don't care about their customers other than to find new ways to nickel and dime them.

They stole my $940 disability check. Believe all the complaints. This company they are rude unprofessional, and it is simply unacceptable. I called several times. On September 21, 2015 I called direct express to re-enroll my benefits. The girl said she would handle it. She sent a new card, said it would be here within ten days close to the 2nd. Apparently they have different cards because, per Vicky, they sent the wrong card? BULL. So today is the second and my benefits are on a new card? Apparently they ordered another card on September 25, 2015 and I have to wait.

Tonight I went to an ATM at a closed Bank of America to withdraw my SSI. It hits at 10:00 pm on the day before the foster of the month on the west coast. I put my direct express card in the ATM and tried to pull out $720 but sent me to the screen saying the bank charges $3 for this transaction and I pressed ok. Then a message came on the screens saying this transaction is temporarily unavailable and it went back to its normal Bank of America ATM greeting screen so I tried it again and this time tried to look at my balance but got that same message so I put my card in my wallet and left.

I recently received a letter for my deceased mother Victria **. This letter was actually sent to my/our aunt's address (bizarre). In the letter, it claimed (no pun intended) that there was unclaimed monies on a credit card. This in and of itself is not totally strange, as my mother did have a credit card in which her SSI disability benefits were deposited. What was and is a bit unusual is where it was sent. Another oddity is that my mother has been deceased five years, soon to be six. Furthermore, this letter gave methods to claim these supposed funds. I could A) fill out the form and return, asked for personal data i.e. address, don't recall anything else or B) fax the completed form to their fax # 3 or C) call them at the number on this form letter.

I had a stroke last January. I couldn't even talk. I had to learn how all over again. I couldn't do anything for myself. Someone allowed my card to be used for Play Station. They did it through card on file so they allowed my card to be used without my consent. They put 49.00 dollars 3 times so I lost around 150.00 all together. I don't have that kind of money. I contacted Express and they would not give my money back. I'm still in recovery.

I reported to direct express multiple times that my card was stolen. Went thru the process, did everything that has to be done for them to close my case because I have had a account in collections from 2010 which has nothing to do with this time or case, so I have lost about 1600 dealing with this prepaid account.

My husband has a Direct Express card for his VA benefits and SSI. Someone tried to get a card in his name so we had to wait for a new one. We have been waiting since it was issued on the 2nd of Sept and still waiting. We call everyday. They say couple more days. They are snobs treat you like crap. I take care of all bills and my husband tells them "please talk to wife, she handles everything" but they won't saying their policy doesn't allow it.

I deposited my check on Wednesday. I made a withdrawal later that night and went over drawn by $30.00. The withdrawal didn’t go through until after midnight the same time my check cleared but I still got hit with a $37.50 overdraft fee. They said “It doesn’t matter when it cleared. Your account went overdrawn on this date when you did not have enough to cover it.” But when I have debits out made 3-4 days earlier when there was enough to cover them somehow they don’t clear until you go over drawn later in the week so you get hit with more overdraft fees. They treat you like garbage when you try to talk to them.

Direct Express had directed me to contact Social Security about posting my DFAS pay to my account with them. I have repeatedly explained to them that this isn't Social Security funds. This is a Divorce court ordered settlement from ex-spouse Military Retired pay. I have done everything possible with updates on enrollment and even getting a new debit card and still since 1 August I have not receive my money. Defense Finance and Accounting Office/Retired Military Pay have sent my pay to Direct Express twice and they have refused to post it to my account. Never a problem before now with Direct Express.

Keith **, attorney sent Mrs. **, Comerica manager, in Michigan a letter asking for my bank statements. She said no. They would not give me a debit card even though Comerica had already sent my checks. They would not comply with Keith **'s requests. I went to two branches of Comerica - after they became Comerica and they could not find my bank account - even though I had checks from the checking account and the number of the money market account. They were terrible. Escorted me by bank guard out of the Gessner location and the Holcomb location. Told me never to come back or I would be arrested.

I fax them twice and they said they did not get it, but they did, they a just too lazy to work on my case being that this furniture store had took my money they did not want to help me. I hate Direct Express. I wish I could still get a paper check.

I've been trying to fix a dispute with my account going on three weeks now. They're never available; gotta call at 3 in the morning. Have faxed them all types of ID's except a state ID and they say they can't help. Unreal. Horrible.

I called on May 28th. They said they mailed the card to me. Well on the 1st I called back. They said my card had been activated. Well I went to the social security office. They traced my money. It was still with DE. I called them back to send me new card. They wouldn't after I answered all questions and sent in 2 forms of ID. And I lost my home and car all because they wouldn't do their job. And here it is July 7th and I still haven't received my money.

Comerica is the WORST bank ever! I was trying to refinance my mortgage with a low APR. The bank constantly said documents were missing. Soon the 60 days were up and they were still asking for more documents. The bank asked me to lock in my rates again but at a higher APR rate, and I had to decide quickly because the loan officer was going home at 5 pm and the rates might go up again. I did not feel comfortable so I said I would have to think about it. I got nervous and called back within 20 minutes. No one was able to help me lock in the rates even though the loan officer said "if you call my number" and press 0 for immediate assistant, other loan officers would be able to help me until 8 pm EST. I called around 5:30 pm EST and have printed phone records that I called multiple times and shows how long I talked to each bank representative.

I opened an account with a sizeable cash deposit. When I accessed my cash because I was waiting for my debit card, they closed out for possible identity theft. I was at the drive thru, then they asked me in and informed. Why not check with me first, especially since I was at the branch? This created a hardship on me as I am totally disabled. It is difficult for me to get out and about, particularly in the extreme heat. Now I have to start the process over and cancel my direct deposits, which is a very time consuming process if you have ever called social security.

I am on ssd. Amazon.com for some reason charged my account for a "seller fee" even though I am not a seller on their site. I immediately called the bank and they said they would rush me out the forms, immediately. I live in California, they are in Texas. I received the papers in the mail NINE DAYS LATER and among the first few sentences was the provision "If you return this form within TEN DAYS OF FIRST CALLING/FILING THE COMPLAINT and we have not reached a decision, yet, you will be credited with the initial claim's value (until and/or unless a later decision reverses it, or something like that)".

I found the Comerica representative at my local branch, **, to lack integrity in his handling of my account issues. In my case we came to an agreement, I held up my end of the bargain but he then claimed he didn't personally handle my payment and was therefore unaware (despite it being a matter of record), and then developed amnesia and denied the agreement ever took place!

My husband passed away unexpectedly. His social security benefits and our children's benefits come on the US Direct Express card. I called in to check that my son's SSI benefits were deposited and told them of my husband's passing. The girl told me she'd send out the paperwork to give me authorization to the account. She neglected to tell me his card would be closed after midnight. If she would have told me their procedure I could have pulled money off the card. Now they have over $2k of my money. I'm facing eviction because I can't pay rent and they keep telling me they haven't received the paperwork they requested. They say they have no supervisor for me to speak to!! This is ridiculous for some company that works for the government!! I need help - guess senators office is next!!

I really hope you guys can help me. These peoples has rip me off. First when I call to ask what my balance is they ask for my card number. I said I put it up somewhere and I didn't have it but if I can get my balance. They start to say "if you misplaced your card" and without me asking them they cancelled my card, send me a new one and charge me three dollars from 2009-2015. They have send me 14 cards and charged me 3.00 dollars. They are taking advantage of the people on disability. I filed a dispute because someone charged 106 dollars off my card to an acct that didn't have my name on it.

I am on ssd, in April there was 116 deduction twice in the same day which was not authorized by me. I call Direct Express the same day the transaction happen and they told me that they would send me paper work for an investigation. When I received the paper work I sent it right back, it took them 3 months to send me back a response which stated I would have to call the law enforcement because they could not help me. But it is OK for my money to be deposited on their card. I would not recommend no one to use this card, the company sucks along with the workers.

My grandmother has been dead for 2 years now. My mother has been trying to get her IRA. Sterling, before it switched to Comerica had "lost" her paperwork. We found papers her name is listed on POD but bank won't budge. Say we need letter of testimonial. Doesn't seem right. We are being punished for their mistake.

Card was used and a amount of 67.93 was taken off my card through Google Play for some video game downloads for an android phone which I don't have. I notified Google and they sent me a letter stating that I did not have an account and no purchases were made. I mailed it to Direct Express fraud dept Dec, 8th 2014 - have not gotten a response or my money back. Google stated that someone got my information that lives in California. This happened back in Oct 2014.

I applied for customer service representative in Southern California. I received a call from bank, passed my telephone interviewing. They scheduled me for today for second interview. When I got to branch 15 minutes before interview time, the assistant manager told me, "We are sorry. We filled this position and someone supposed to let you know." I was in shock! It was a horrible experience!

In October 2014, by letter and by telephone I requested comerica located at 13233 East Jefferson Ave in Detroit Michigan close my good standing checking account. They exhausted my funds with monthly fees & refuse to close account. Today is 5-12-2015 comerica continue monthly fees & will not close the account. I sent a certified letter to Comerica's headquarters in Texas, the letter was ignored. There was never a bounced check on this account which I had for several years. I am elderly & kept this account open for as long as I could. I cannot travel to Detroit or Texas. Comerica is taking advantage of me by holding me hostage to their mafioso business practices. I cannot and will not pay these unfair fees which comerica charge me monthly on an account that should be closed by my request.

I had business credit card for 11,000.00 and only used it once. They have closed my account after that. I spoke with very unprofessional rep (** who would not give his last name). He requested lot of business documents which I was able to fax next day (about 50 pages). When I called next day, he confirmed that he got all needed documents, but NOT FEELING COMFORTABLE to reopen my account. When I ask for a manager, he just hang up on me. Worst service ever.

I signed up for the Direct Express card for Social Security because it was said to be safe and convenient. I was making a purchase on the 9th of April and had zero balance. I had $8000.00 in there two days before. This money, incidentally, is all I have. I called Direct Express customer service to report it and was treated quite rudely. I was told it would be reported, but getting my money back wasn't guaranteed!

I am a veteran. I live on disability and money got taken out of my account. I've only received lies runaround. Your customer service is terrible. I have been treated terrible by them. They answer no questions and are very rude. I've contacted the attorney general in Texas, the BBB. So far I just want my money back.

Unauthorized withdrawal on direct express card. On the morning of april 1st i checked my balance. Somehow approx. $95 was gone from my card. To complicate things, the phone number they give you to contact them is just a run around virtual person recording - it just talks around and around. I just want to talk to a card representative in person, to find out where the 95 dollars [approx] went. Can anyone help steer me in the right direction? I have a gov. cell phone with limited min. Can someone help me? I cant afford to lose 95 dollars. HELP PLEASE.

I receive my daughter's ssi benefits on the green direct express card. Today, I was unable to make any purchases, but able to withdraw from an ATM. I called customer service. The only way to reach a live, breathing person is by pressing #3, which is the option to report a card lost/stolen. First time I called, I was never even placed on hold. Got a message stating they had a high volume of calls, and to try again later. I did. Second time, got to speak to a csr. Waited 15 minutes on hold. I explain to the lady what's going on, and that I'm not happy because I had to use an ATM to withdraw cash instead of using my card, and I was upset about having to pay fees associated with an ATM. I'm told my card was "at risk" and until further notice, I could not make any purchases without a pin.

Although it took 7 days for the form to be received by me it states it must be received back to direct express customer. There's no way that could happen. It took too long for me to receive it. I explained the situation to the customer service representative and she was unable to assist me and she was very rude. This is the worst company I've ever dealt with. I don't think I'm ever going to get my provisional credit back. I can't believe the government is using this credit card company to handle all of our money. Direct Express is a disappointment and a rip off!

In 2013, I lost some important information. Personal information about myself. Amongst the information that I lost was my Direct Express debit card on the very day that I realized my information was missing. I called Direct Express and ask them to cancel the card. My funds would not have been available for the card until two days after I lost my information.

Do not ever need to talk to someone in a hurry. Never talk to someone on the first, second, third, maybe on the fourth. It will send you to someone and then you have to hold for at least 30 mins. If you have to fax information they requested they do not call you and let you know it's ok. They tell you they do not get the fax until 24 to 48 hours have passed. You spend at least 7 hours a day trying to get them or to accomplish a task. People who are disabled use this card, suggested by social security. Don't ever lose it. You do not have the card but they accept money from social security to load on a card you do not have or number of.

Never do business with this bank anymore. I'm closing my account soon. They can hold your money. They can treat you like a criminal. This I try to speak with someone from the fraud department - they want speed with you what happen. I deposit my check in their mobile aplication and they say after I deposit the check with their mobile deposit I went in to the bank issued the check and I cash it at the bank. Will not happen because I have the original copy of the check with me. I spoke with the manager at the branch and I show her the check still with me. How can I cash check and I still have the check with me. She make copy of the check. She was nice but the fraud department still won't work with you.

I have a problem with my ATM card, but I cannot receive assistance until the bank opens. How stupid is that. To be stranded without a 24hr. live rep. to assist me? Not the bank that I care to be associated with to help resolve my issues. This bank needs to get up to speed with other banking institutions.

Don't bother wasting your time if you have 2 checks that are needed to get on the Direct Express Card. I have been trying to for a year and a half to have my VA disability, which is only $133 a month, to be put on my existing Direct Express card that my Social Security payments go on. Now they have sent me my paper check with notice of non-compliance and stating that I am required by law to convert my paper check to an electronic payment. However, being compliant is all I have tried to do. I have found that when I do call to fix this problem, that there is no one who can help me with this problem. I sincerely believe that these people get paid to make this process as difficult as possible for the recipients, and they just don't give a damn.

On January of 2015 I notice that $50 was missing from my account. I paid no attention. The next month 750 was missing from my account. I never use the card till I used it in Target. It takes 45 to 90 days for them to reimburse you meanwhile my rent's behind and my bills are behind. Do not use this card, or bank account is much better.

My money was not on my Direct Express card when I got out of jail. I've haven't got any money for 3 months on my card. I ordered a new one but it still hasn't arrived. I've called and they ain't helping. I've been patient but I am getting pissed off. Sorry for my language but it's money. I am getting tired of not getting any help from anybody. I've been to the social society office but they ain't helping there.

SSI deposited over 8,000 dollars in my comerica direct deposit account. While I was incarcerated. When I paroled my balance was 0 dollars. During incarceration time, someone canceled my valid card and ordered a new one, activated a new card and removed all my money through atm machines and purchasing merchandise from various stores. Paying utility bills, gas bills, phone bills leaving a paper trail a ten year old could follow. The fraud department at Comerica bank sent me a fraudulent questionnaire. I completed and sent back to them. They reviewed and declined it. I appealed their decision. Completed a second one, they declined that second questionnaire also. To this date they will not talk to me. To this date they will not replace my money. Knowing I was incarcerated, I could not in no way have used my debit card. Was it a case of frog protection and not fraud protection like it should be.

How does money appear & disappear? Customer service department can't explain where your funds are. I ordered a new card & paid for it in 08/2014. Customer service said it was sent to me free of charge. I was charged express mail carrier prices.

I am on Social Security (retired) and have limited resources. I have been using the Visa debit card for quite a while, as it offers the benefit of not requiring a bank account or checking account (I have neither). Everything has been fine up until just a few days ago. I'd received my Soc.Sec. and purchased money orders to pay my monthly bills (the way I have BEEN doing things for a long time, with no problems). The day after buying the money orders, I called Dir. Ex. to check my balance, as always. My ENTIRE original balance was still available. The money orders had not been deducted. I wasn't TOO concerned, because I'd never had a reason to be--it's just that I was very surprised, because all previous updates I've called for have been right at where the amount should be, within hours of the transactions, if not minutes.

On 10/1/2014, my ssi payment of $872.40 was stolen from my Direct Express Debit Card. On 9/19/14, someone used my home phone number, change my pin code. Then again on 9/26/14, they changed my pin code again. I was in the hospital. I had suffered a Stroke. I submitted the hospital papers to the dispute Department at Direct Express. After denying my claim they say they never received any papers even though I have sent them several times. They now have closed the case. Please help me recover my money.

My debit card expired. I get my ssi on it so I couldn’t get a hold of my money.. When I called them I had to wait forever to talk to someone. When it was finally my turn the woman asked for my information she started by telling me that the phone number I gave her was the wrong one (like I don’t know my own number).

I AM A YOUNG, DISABLED SINGLE MOM OF 2. I HAVE BEEN ON MY OWN SINCE 15 BEEN THROUGH HELL AND BACK ALL MY LIFE. ALONE. NO REAL FRIENDS. No real loyal man. No family. Used and abused, I now stay to myself just me and my kids. I am extremely disabled. Wish I could work and be healthy but that’s not the case. So I have been on SSI for 8 years now. I get $733 a month. For 3 kids and a household that’s my income! And $250 in food stamps. Big whoop I know. Men with no kids or girl and are fully capable of working and are healthy but lazy pot head drug addicts that get state help and $450 dollars in food stamps! This world is sick I tell you. I get the ** end of every stick in life. I have given to those who needed. Anyone. Strangers or new friends… I have been robbed about 6 times this year like literally betrayed ** over from neighbors. People I thought were friends inviting them over and finding my only income gone or only real necklace I had gone. I have nothing at all.

This is the second month I've had this problem. Last month I went to an atm and withdrew my balance and they have taken the money out of my account and the atm returned an error stating technical difficulty. So now I don't have the money to pay my rent due tonight and since I haven't been at this place for more than a month I will be out on the street. Yes they will rerun the money to my account some time tomorrow but I didn't need the money tomorrow, I needed it now. This isn't a new problem. This has been ongoing issue with this card for several months now.

7 time the ssi portion of my social security benefits are NOT available to me, even after I call the direct express & the $ is available according to their computerized banker. Additionally, ANYTHING & EVERYTHING I TRY TO ACCOMPLISH WITH DIRECT EXPRESS AGENTS, THE AGENTS DO NOT DO CORRECTLY!!!

Well earlier I wrote and/or sent a complaint to this site! I really don't know why the hell we are doing this, seems to me this is all one big ** scam!!!! This fake-** company - Direct Express Mastercard with Comerica Bank - no such bank!!!!!! Do not, and I mean do not ever use this so-called Direct Express for your government benefits!!! It is all a scam! I have waited 7 days already because they put a fraud alert suspension on my new card. I was told to fax identification more than twice only to be told that this is not even a real fax number!!!!! So now what? Keep calling Direct Express to get cursed out by some illiterate person that sounds like she only completed the fourth grade!!! Oh my God, help me!!! I feel like pulling her hair out!!!

I am the Payee for my Mother, she has waited over 6 years to finally be approved for SSDI which we signed up with Direct Express. Remember it has been over 6 years. Finally her Benefits and or Back payments were deposited onto the Direct Express Card. One morning I go to my Credit Union to draw money off her card which was a fairly large sum, only to have the card Suspended by Direct Express and with a Fraud Alert and Suspension hold on the card. I was asked to submit two forms of identification and or a bill in my name of some sort and to be told there would be a 48 hour hold on the card until confirmation was established. 48 hours later there is still a hold on the card!!!!!! I do not have time for this!!! I work and I have a family of my own and I should be able to take her to care for her needs and it is a problem. I have read many bad reviews on this Direct Express and to my surprise turned out to be true! I would not recommend this card to anyone who is receiving benefits, get direct deposit at your bank or credit union and save yourself a headache, that's what I am going to do!!!

According to the terms and conditions posted online, funds, if Direct Express can determine that it is not likely the pre-authorized transaction, will be processed. They will release the hold and those funds will be available for your use. However, when I called yesterday, I was told something completely different. The transaction was an Amazon purchase that wouldn't process correctly, so I cancelled it. Amazon verified that the transaction had been cancelled and sent me a verification number to provide to my bank. However, Direct Express customer service, even the supervisor, refused to even take the verification number. More than that, I spoke with several customer service representative, all of which were very rude. I've worked in customer service and I would never, ever, speak to a customer the way I was spoken to.

I was charged an outrageous overdraft fee continuously and when I tried to get the obvious mistake waived, they told me they couldn't give me my money back because it wasn't standard protocol. I have been with this bank for 4 years now, and my parents for almost their entire lives, and they wouldn't help me at all. Comerica Bank does not value their customers.

Failed to investigate. Sent out a letter without documents that they said that came from the teller machine. The teller machine did not dispense all the funds. The proper paperwork was sent to them and they lied about it that I had applied for. Direct Express is not appropriate card servicer.

My entire January 1, 2015 disability check was spent in one day through fraudulent charges made in mexico. My card was not stolen or lost. I DID not show the card to anyone. Yet, there was not one question made by direct express in regard to suspicious charges that took place in Mexico for an entire check. Never been in Mexico and never had charges there. Should have been a red flag to direct express. Filed a claim with direct express. Took them 10 days to mail me the claim form. Now they say it will take approximately 45-90 days to resolve and get money back into my account.

I deposit 3,315.09 at 12/17/14 at Ontario, Ca branch and they always credit the money same night. Some transaction present and they assessed 385.00 for overdrawn fees. I dispute with manager also over the phone with corporate office and they refuse to waive the fees and those fees is just way to charge and make money with poor worker like me. They put behind of foreclosure because I did not cover an agreement that I have to pay to my mortgage.

Direct Express Card Does Not Allow Some Companies’ Access For Bill Collections! And They Limit Me From Paying All My Bills! And I Have Trouble Getting To Talk To A representative and they always do the automated system and sometimes it does not give me the choices I'm looking for and sometimes it takes them forever to answer the phone and even when I had money on my account for that card it was still denied a few times said unavailable funds! And when I tried to pay my car insurance or utility bill it has no accidents for them to get to, so I have to go pay it in person which makes it inconvenient for me and I see and hear and talk to a lot of people that has almost the same complaints I do...

I done a transfer of funds that was denied but de it a hold on funds. After HOURS AND HOURS calling I finally get through to be insulted. I have a very soft voice and was called ma'am several times and was told it was approved and that the merchant has 5 days to claim the funds. I called the merchant after 2 1/2 arguing with them and calling back to de while on with the merchant. A 2 day ticket was done... good... great... NOT!!!! AFTER 3 DAYS I CALL TO BE TOLD THEY STILL HAVE 5 DAYS. This was done at 1:11 am on 12/31/14 which means that 5 days is up as of 1:11 am on 1/04/14... still NO MONEY!!!! And told tonight they have to speak to the account holder not a woman calling w/ the card holder's info!!! Asked for a supervisor to be told she could do nothing for me!!! So my money is just gone?!

On Dec 31, 2014 at 1:00 am eastern time, a countrywide incident occurred. (I am in Ohio) People in all states reported (isitdown/directexpress) that not only could they not use their cards, when they tried it not only was declined it deducted from their balance as tho it was accepted. Late in that morning they reported the problem fixed. Some people had their missing money replaced, some had only part of it replaced, we are in that category. Some still have none of it replaced at this time.

On 12/31/14 after realizing I couldn't find my Direct Express card. I decided to call & report it. My SSI money was deposited to my account @ 1:00 a.m. EST. I wanted to it delivered in the shortest time possible. I kept reaching a recording saying 'due to a high volume of calls...' after the recording the call would disconnect. Like the recording suggested, I would try the call again......& again.....& again for 12 hours. I wasn't able to get through to cancel my lost card & have a new one delivered. My biggest concern is it getting in the wrong hands before I'm able to report it. Wrong hands. My phone will be shut-off I need to pop-up.

Just got my Direct Express card, took over two weeks to get here, and there's 0 balance when Social Security says there should be! My account with social security shows a deposit of 5 figures on December 26, under payment history. It's December 31 and Direct Express says they can't release any funds until January! On top of that, Social Security shows a deposit due January 2 and Direct Express says no! Called their consumer service number and after 30 minutes of hold time, the person that answers confirms this and says that's the way it is, really snippy and all. I'm getting out of this Direct Express crap asap. I also called Social Security, they confirmed the deposit on the 26th and say it should be available....and to call Direct Express! Ugh.

On December 7th 2014 went to pay a restaurant and the card was declined. Called the number on the card from my cell phone shortly thereafter. The woman who finally answered immediately asked if I had made a $66.76 charge and that Direct Express would transfer $389.44 into the new account. The $389.44 did not sound correct to me and the $66.76 sounded similar to my cell phone charge so I asked when it was placed. Was informed it was on the 7th. Firmly told her that I had made no charges on the 7th.

I was looking for a low cost bank to open up my business account. One of my colleagues banked at Comerica and I decided to give it a try. I have no regrets. Their customer service is excellent. The people and the branches are friendly, and they have a small town bank feel that says “we can get things done.” Very reminiscent of the old Washington Mutual model. And of course, my checking account and most of the trimmings are absolutely free. You can't beat that.

I am a 51-year-old man who has used debit card companies for a while now. I went to Direct Express because I was told this was the government’s chosen Card for government payments. This was a big mistake. At the back end of October 2014 I went to pay my phone bill online using the card. The payment did not go through and the company did not get paid but it showed a hold on my Direct Express account as if it did get paid. I contacted Direct Express and the lady cancelled the hold and I paid my phone bill over the phone. December rolls around and I make 2 payments online. 1 my car payment (Which I have never been late on) and 2 a small purchase at Amazon. Neither payments went through but sure enough the hold was on my account.

I have a Direct Express card through this bank in which my Social Security payments are deposited. I attempted to call them today to inquire about opening a regular checking account rather than just having a debit card. I called phone number on my card. Went through all automated menus several times. There is NO option to talk to a customer service representative. I even sat and waited without touching any option. Most companies have a rep get on line when customer is not responding. Nothing. I pushed 0 which normally will alert a rep. All I got in response was robo voice saying it didn't understand my selection. Consequences was extreme frustration and horror that this bank does not even have a live person to talk to at all. They actually did me a favor because I wouldn't want to open a checking account with such horrible customer service. I contacted another bank and my direct deposit will be going to them starting January. Good riddance to Comerica Bank.

First off the customer service is terrible. Almost non existent. I keep getting a letter saying my card has been "compromised". Each time they say they had cancelled my card and would issue another. For the 4th time now they have failed to send the replacement card. After waiting an hour to speak to a person they give the option to have a card sent by FedEx for 15$ plus 4$ for card. Then say they can TRY to have those charges reversed because it was their fault for not sending replacement. So as of now I'm out almost 80$ because they never reverse the charges. I can't be the only one this is happening to... Right?!? Anyways I can say with all honesty I hate direct express!! I'm trying to move my funds to the WalMart card.

I have Direct Express which someone hacked into. My Direct Express is from Comerica Bank. What my hope is that if there is enough complaints, they should be handed over to the IRS. I finally got my money back after jumping through hoops of fire.

Since June 3, 2014, I have been trying to retrieve unauthorized transactions on my Direct Express card. I called Direct Express within hours of seeing a zero balance. I received a new card and some paper work to start an investigation. They denied me twice and told me I would have to work with the merchant. I have written 3 letters, filled out two sets of paperwork and I just get the run-a-round every time I contact them. They say I had an account with this merchant but will not give me their findings such as merchant phone number my so called account number with this merchant and whatever they came up with to make their decision. They have nothing because it is a hack job and I will continue to fight.

Line of credit? Pass!!!!!!!!! The bank staff is incompetent, they function in the dark ages, unable to provide statements or even have a basic understanding of their own contracts. We were charged a $500 early termination fee for our LOC. Forget the fact that I specifically asked this question before signing and the staff assured me this would not be an issue with my husband present. When i pointed out the clause, they "assured" me that did not apply here. So in addition to being incompetent they are liars. Avoid like the plague!!!!!!!

Fraud charge to my Direct Express card on May 12th. Notified them as soon as I saw my statement 5/20, that a charge was not mine and someone used my card to pay a Sprint bill of some sort. We received the necessary forms, filled them out, sent them back. Got a letter similar to everyone else about conflict of research showed no fraud, we needed to contact merchant. We did, and it's taken this long to try to resolve any solution, and still on going. Direct Express was rude - the lady on the other end, told my son she would hang up if I didn't stop speaking for him. When the enrollment service at Direct Express, said to put it on speaker phone, and talk with him. When asked at Direct Express, with a 3 way conversation with Sprint, and myself for the number to Comerica Bank he could not give me one. Does this sound strange or what? When the bank appears right on the Direct Express card. I guess the US Treasury should check out the credit cards they are putting their name on the back of.

I originally had my ss put into a netspend account. The money would go in immediately when the us treasury funded it, which was on the 28th or 29th of the month instead of the third which is the official payment date. After I changed to Direct Express, expecting the same thing I find out they do it exactly on the 3rd which means they have your money for 4 to 5 days before you get it. The only advantage is Netspend charges $5 per month for the card but no charge for transactions if your deposit is over $500. When I called to question it, the customer service rep got very nasty and told me to go back to netspend, when I spoke to the supervisor she would not answer my question. This contract with the US Treasury was supposed to go out for bid this year because of the enormous amount of complaints against Comerica Bank but no one wants to answer the questions of what do they do with your money for 5 days and why was this contract renewed. Use Netspend or another service, they feel they do not have to give good customer service because they have a contract with the US and they're are making money on your money.

My Direct Express Debit Card was canceled without any action on my part. I did NOT require the cancellation. I went to do some shopping, and boom, can't use the card. It was very embarrassing moment - all the people in line must have been thinking that I am not paying my bills when the cashier announced, 'Denied'. Now I can't use this card to pay my bills. Can't pay a dentist. Can't pay for the purchases. It's ridiculous when this card is closed without as much as a warning, and for no apparent reason. Do yourself a favor, don't use this card. Instead, have your social security check direct-deposited into your bank, and use their Debit Card instead. A lesson learned.

Direct Express sponsored by Comerica Bank gave a rental company $400 of my child’s money when it was not something that I approved. I tried to fight it. They never followed thru to me with paperwork and when I called them every time it took 45 minutes or longer to get a specialist - after giving my info out three times each level, then I was hung up on after giving them my info in specialist mode. Then they sent me a letter that they weren't going to refund what they negatively did to my daughters survivor benefits. They took 400 and gave it to false company car rental that wasn't owed.

I have tried 1000 times to log into USDIRECTEXPRESS.COM to check on my account and CANNOT get in. I have reported this and have not talking to anyone YET.

So I received a notice from EPPICARD customer services. They stated that my card and PIN number had been possibly compromised and that they were closing my card and issuing me a new one in 7-10 business days. This letter was sent to me on 8/14/2014. I then looked up the name of the service and went to their website and noticed that in the state of New Mexico they only serve child support, foster care, and unemployment benefits. So when I saw this I dismissed this notice since I have an account with Comerica Bank and Direct Express, and not EPPICard. Well come payday it’s the 29th of August, I usually get paid on the 1st but since Sept 1st is Labor Day I got paid early. I begin to pay my bills and everything is coming back declined. So I'm confused at this point and call the number on the back of the card, 1-888-741-1115 and get Loraine in customer service. I talk with her for a few minutes and get this general feeling that she is talking down to me and she says then that my card was in a possible case of compromisation.

Trying to get a live human being on the phone when you're having problems is pretty much impossible. I was given an account ID to use when logging onto their website but the site will not take it. They gave me a 9 digit ID and it will only accept up to 8 digits. It will not reset it either. Social Security told me they are aware of the problems with this card and generally do not recommend its use. In fact they said they get complaints about it daily. So why is it given as an option by the Social Security Administration? Surely there are better options out there that they could use.

I’m due refunds back to my debit card. Direct told me they don't have to post them back to my account for 30 days. It used to post within a couple of days. I believe they are pulling a scam and holding my money to draw interest off millions of people this way, and they count on these people not having any lawyer because we all are broke anyhow.

This bank is the worst bank in the history of banking. Their customer service sucks! They don't know how to talk to people and they're very rude and arrogant. ** Comerica Bank. I would not recommend this bank to anyone ever. I close my account.

This bank is the worst bank in the history of banking. Their customer service sucks! They don't know how to talk to people and they're very rude and arrogant. ** Comerica Bank. I would not recommend this bank to know one ever. I took all my money and took it to Chase where they respect their customers and they are a lot friendlier. So if you think about banking with Comerica think twice. Go to Chase or Charter One! ** COMERICA.

I am a volunteer rep-payee and legal guardian for an individual in a nursing home. He has been there since August of 2013 and has been unable to access money in his direct express account. He needs two ID. We sent his birth certificate and a copy of a driver's license which the original of which was a copy as he had been mugged and all ID stolen. The copy of the license is not acceptable as it is too vague. He cannot talk and they do not recognize me, so we are at an impasse. I have opened a direct express account but and sent my driver's license and SS card. Originally, the SS card was not sent, so I resent 4 times, all of which were lost. They refuse to talk to me, will not let me talk for him. I now receive his checks but we cannot get his back money, app 6-7 months. He cannot qualify for Medicaid as Medicaid says he has not spent down his assets. If he dies, we can get his money. I could go on with the difficulty in understanding the employees of direct express and the obnoxious supervisors and the varying advice I get. Help!

I stopped banking with Comerica after receiving horrible customer service from **, who is the Assistant Manager at the branch located at 3202 Fitzhugh in Dallas,TX. She is extremely rude and very unprofessional. She must feel that her title as an Assistant Manager gives her the "right" to be rude to customers. Don't waste your time banking at Comerica. There are many banks who offer exceptional customer service to be wasting your time at this bank!!!

On December 4th, 2013, 4:15 am EST, I called Comerica Direct Express, Customer Service, 1-888-741-1115, located in San Antonio, TX, to dispute a transaction for FREEPHONETRCER.COM, 800-779-5962, CA, which I had not authorized, per the directions on the Direct Express website. The first woman I spoke with, a Stephanie, started out pleasantly enough, but as the call progressed and I explained that I did not recognize the number and had actually Googled the number and discovered it to be a Fraud or a scam, she instantly closed my account. I am a disabled woman and I am paid once a month. I was in the process of trying to pay bills and without my permission or even informing me of her actions, she summarily closed my account.

Don't bank with these people. They don't care about you. I banked with them for 23 years and never had any problems regarding money. I even used them for my small business affairs. Then I hit some hard times and my account was overdrawn. They sent me a letter saying they would have to ask me to bank elsewhere if this happened again. Don't have to ask me twice. Buh Bye jerks.

I was encouraged to let Direct Express manage my social security benefits and signed up with them. My terrible results came to me in the form of a fraud payment by direct express of $714.00 of my social security (65%) of my benefits when they paid a TV company DirecTV, who I do not and have never had any accounts with them...Direct Express said they would do an investigation and would return the funds to my account after their investigation. They sent me forms to complete and return (which I DID) that showed my confirmation that this was a fraud by the DirecTV company and ask "Direct Express” to provide the documents that they used to take my social security and freely had it over to a company that was making a fraud claim.

My monthly SSA benefit gets deposited to Direct Express. Last month I noticed debit payments to Experian that were not approved by me (I'm the only one on the account). I called Experian about the charges and they said it was monthly payment for a membership. I said I wasn't aware of any "membership" or approval by me to pay them (see my other complaint re Experian). I explained this to Comerica and entered a "dispute". Comerica replied 2 or 3 weeks later that they found nothing wrong and dismissed the dispute. UGLY!

I applied for loan with Comerica. They told me on March 5, 2013 that I could only get 60% equity because of my credit score (660 due to recent credit inquiries). My wife's name was on the application also. My wife and her father have done business with them for years. Her father owned a company and had millions in that bank over the years. Her father died in 2006. She has a trust fund still. They claim it is my credit. I have not made a late payment in 12 years and had paid off a car loan with them in the 90's.

On February 1st, 2013, I went to my bank to do a cash advance on the Direct Express card. This is my husband's disability money. I am his payee. I do this every month. I asked my banker to do a cash advance on the card for $550. The teller came back and told me the card was denied. She gave me the receipt that showed the card was denied. I told my husband what happened. We went immediately to the ATM to do a balance inquiry. To our surprise $550 was missing off the card.

Boy, am I glad I found this site! I was just about to sign up with them. My advice to anyone who wants a card, open up a checking account that gives you a card with the Visa logo on it. Don't give the number to anyone you don't know and trust, especially the code on the back of the card. I had US Express Card - the one they say the government recommends you use for direct deposit of your social security card. Don't fall for it! I was shopping at a local grocery store and when I went to check out, it said I didn't have enough money. I knew this was very wrong so I called their Tech Support (in India) and asked why I couldn't access my card. He told me that for security reasons, they locked my account. The only place I had used it was a grocery store! They finally released the funds and I immediately went next door to Wells Fargo and transferred my balance over there and had my direct deposit social security sent there. Since doing this, 6 months now, I've had no problems at all. My advice to you all is, stay away from prepaid cards and cards like Rush and others.