Comerica Bank Reviews

I have been banking with them for 10 years and today's the last day. Over the last 4 to 5 years they have consistently been going downhill with customer service only allowing you to talk to some robot on the phone. They have also increased your ability to actually access the money that you work hard for and get deposited into the account to use to survive. I should not have to call and get approval every single time. I want to make a transaction. It should not take a week every time I need to move money or I want to pay someone. It has become completely untenable and unrealistic to manage finances in this fashion. Somebody needs to get their head out of their backside and figure this out. Or you can just kiss everyone you do business with goodbye. If I could leave zero Stars I would as one star would imply somebody actually does something.

I have been with Comerica since way back in the day when they were incentivizing online banking. In fact I opened an online account I wish I could remember the name of it but I cannot. Anyway it was set up so that you limited the amount of time to actually would go into the bank. I am held large balances in my checking account for decades. Today when I went in to transfer some of that money into CDs they told me I couldn't get the better interest rate unless it was no money. They asked me if I had any accounts with other Banks so that I could transfer that money to their CDs.

Every phone call is through automated lines that are horrible. If you want to talk to a person it's almost impossible so I hit the "new customer" button so I can talk to a person. New customers get a live person, exciting customers get lost in the automated cycle of frustration. There are zero perks to using Comerica.

Absolutely unacceptable experience with Comerica Bank at 4730 State Highway 121 in The Colony, TX. On May 3, 2025, I attempted to withdraw $1,310 from their ATM. The machine did not dispense the money, but it was still deducted from my account. When I visited the branch the following Monday, I was told the ATM was broken, and the branch manager even admitted this has happened before.

$7500.+ in a savings account. $17.00 monthly “maintenance fee”. “No. You cannot close this account over the phone and we will not send you a check for your balance.” 12 days for “customer service” to return my phone call, after which I was able to transfer the money.

Terrible trust administration customer service! My mother directed that her estate trust be set up with them, for regular income distributions. It has been 13 months since the process of setting up the trust started, it is still not finished. Their original estimate was 7 months. They are not at all forthcoming with updates and information, we rarely get any communication unless we initiate it. When I have asked for status updates, the usual answer is "I'll check and get back to you", then they don't reply until I email again. Now after a month of hearing nothing I emailed my trust officer, and received an auto-reply that she is no longer with Comerica! No notice, no contact by anyone. I emailed the two contacts in her reply and 36 hours later there is no answer. Very much considering moving the trust elsewhere. I highly recommend against this bank!

Absolutely terrible bank, 3 bankers/managers constantly stand and sit around talking while there is one teller. Long wait times in general, you'd be far better off at another bank. Gladly closed my account and went over to Chase where they can get me out without being there for 15 mins plus. They also could not cash a check issued by their bank. Could find livelier service in a graveyard.

Please explain the logic of allowing me to use my DirectExpress card to make a purchase, or buy a postal money order for $1,889.45, which I do every month on the day SSI is deposited, but I can't get a measly $100 in cash? Please make it make sense!

I would give this bank a 0 if I could. I was issued a rewards card from work for great performance. It states it expires in 2025. Went to use it, and there was no money left on the card. It’s a scam! Customer service was absolutely awful when I called.

Ok Comerica cancelled my debit card so I was trying to buy something and got declined, I called customer service and waited hours to speak with a bunch of different people and they actually told me they had no clue to why my card was cancelled. I will be leaving Comerica tomorrow and finding a better banking company.

As a small business owner, my experience with Comerica Bank has been absolutely terrible. They are ravaging my account with constant nickel-and-dime fees that add up to hundreds of dollars in banking fees every month. It’s outrageous and completely unacceptable. On top of that, their customer service is unhelpful, their technology is outdated, and the overall experience has been the worst I’ve ever had with a bank. If you’re considering Comerica, stay far away! They are fee mongers and will bleed your business dry. I can’t leave them fast enough. Avoid at all costs!

My advice to anyone looking for a bank account or have paperwork notarized, I advise you to look somewhere else. The ladies are extremely rude and treat you (especially the men) like a common criminal. I had the worst experience trying to have paperwork notarized today. The notary lady barked at me like I was a stupid child, and when getting me back there to look at my paperwork I get ridiculed and had her co-worker laugh at me like I was an idiot. I will never step foot in Comerica Bank again.

I am not impressed. The staff is horrible, they overdraw me even when I had money still in my account. Don't bank here, I walked in. Asked to withdraw money. They told me no and said they were closed... It was 11:30 AM.

I recently opened an account with Comerica because my dad banks here. They had a promotion if you bring new money you get a higher interest rate. Going in to open the account was definitely different. I had 2 people telling me 2 completely different things. The following Monday I received a call from the branch manager stating he was on vacation and sorry for any issues and if there's anything he could do to help just give him a call. So here it is August 14th... my funds are still not available so I call the customer service line and they tell me the funds have cleared and I need to call the branch to release the funds.

Stay far, far away. My experience: traveling abroad I tried to login to one of my accounts with them. Their system say a foreign IP address and started asking questions I had no idea what the anwers should be, 20 years after opening the account. So after two (2) failed tries they lock me out. Obviously I called (another expense) the 888 numbers and I gave them EVERYTHING they needed to verify me as the owner: name, dob, last 4 of SS, account number, phone number, US address, etc.

Armen **. HORRIBLE MANAGER. SCAMMER. STAY FAR AWAY. HE WILL SCREW YOU WITH NON STOP FEES AND HE WON'T ASSIST YOU. STAY FAR AWAY #scam #scammers #fraud #scammer #scamalert #scammersofinstagram #fake #scammeralert #spam #romancescams #fakeaccount #scams #money #covid #fraudster #instagram #fbi #socialmedia #antimlm #scamartist #beware #pyramidscheme #scammerofinstagram #fraudalert #donaldtrump #interpol #stopbeingnaive #fauxcompte #eu #blackmail

I've been a good customer at Comerica Bank for 20+ years. Not after today. I have annual annuity checks that I've been depositing with Comerica Bank for 10 years with no issue. Today I went in the bank to make a deposit and they refused to accept the check. It was a humiliatingly experience and I couldn't believe they wouldn't deposit my check...To top if off I have a line of credit with the bank. What did they think I was going to do? The customer service was appalling. Chase Bank wants my business and they'll pay me $300.00 to open an account. Guess what?! I'm taking my business to a company who will appreciate me. Chase has a new customer.

I have been a life-long Comerica Bank customer, and relatively happy until today. The branch ATM powered down while I was making a deposit with two checks. The machine took my checks, and powered off so the transaction did not complete. The branch tells me that there is nothing they can do other than "investigate" through an unknown vendor that services the machine. The unknown vendor only "periodically" checks the ATM machine. So they cannot provide a date, nor a timeline for me on how long this so-called "investigation" will take, with this "unknown" vendor. In the meantime, I am without the monies in my account. A person's money is important and these large Corporations don't care about the inconvenience they are causing me, or anybody else in the same situation. An "investigation" into what you did with my money, without a definite completion date provided to me, is horrible customer service. I think I will be moving on from Comerica, not that it matters to them.

Rick from Michigan's experience could have been written by me. Length of being a customer, accounts, etc.. Though I live about 20 miles from his town. Long term customers are not treated well lately despite being loyal for decades. Will probably move on to another institution soon. Certainly giving it serious consideration. One has to go to several branches (where you get conflicting information) then make a judgement on which branch is correct. Anxiety provoking. I don’t feel they care anymore. A shame as they do have some great employees.

My wife and I have had accounts with Comerica for well over 30 years. In this time we have never owed them a dime. We have our deposits there, and for the last 20 years it has averaged over $50K, and lately about $200K. We also have other accounts at Chase and Flagstar. One would think Comerica would treat us well. We have a few CDs there, and while they never paid the highest rates, they had previously been fair -- until about 3-4 years ago. Two years ago when our CDs rolled over to 0.1% or less they would not help us.

Comerica makes it really hard to manage our money. We have a HELOC through them and the online experience is horrible. They are not a bank that gives customers transparency. We want to pay down the principal and you have to be given a link from the teller (almost like a super secret code to get into a speak-easy). Then once you get the link, even if you mark to apply it all to principal they will break up your payment and apply some to interest if you pay on certain days of the month. There is a small window of about 5 days where if you pay on one of those days, it goes to principal (even if you have autopay set up to handle the interest). It just comes across as sneaky, and poor customer service. Go elsewhere!!!!

I am a small business owner and I have been with Comerica since 2010. When I first started I had one credit card with a $2000 spending limit, now I have a $70,000 credit card. Over 13 years I believed, I built a relationship with my financial institution, but I have found out in recent days that it’s not so friendly to a small business owner, such as myself. I have never been late on a payment, and I’ve always brought my balance down to zero, which reflects in how I have achieved a higher spending limit. Instead of taking a loan this year to grow my business, I decided to use my credit cards which I’m finding out now is a huge mistake. For over six years Comerica was always kind because I could call every six months and get a promotional APR, which really helped me stay afloat and grow my business. So I had a time that I’ve spent a lot on my credit cards.

My brother passed away and I call Comerica to inform them to stop all transactions and I would bring in the legal paperwork to show that I am the administrator of this estate. After a 3 weeks of phone calls and handled any response I final had to call the customer complaint line. Then I drove 3 hours to give me the originals and close the account and was told, "Sorry we need you to sign a form." After waiting 5 hours and the bank manager telling another manager I just want her out of my office because no one know where this form was. I was told to leave and they would call me back in 24 to 48 hours once they found this form. Ms ** the bank manager was extremely rude.

Charging $3 Atm Fees & .50 Balance Inquiry Fees done in Illinois out of Illinois Child Support. Comerica Way to go is located in Texas. Illegally charging fees. Applc is online to view for proof. Type in Comerica Mastercard Child Support Illinois in Google Bar. I've complained many of times, each time I was charged (which just started happening over the last month in half) and they won't refund my charges that Never should have been charged to begin with. This is supposed to be an Illinois State Law that I should not be charged anything. They've given me every excuse they could come up with to not refund my money. A few times, I had trouble even trying to take my money of the card as they tried denying me from doing so when the funds were clearly available.

Nothing but issues with this bank since I started it up. Only positive is I can usually talk to a rep on the phone fairly quick. Unfortunately, I only know this because I have had to talk to them so many times. Do NOT sign up with this bank. I am canceling them this week.

I wish I could tell you. Direct Express denies access to fund or online acct without notice or warning. Never gives a valid reason. I'm in trouble right now. I'm completely out of money and I can't even find out why. It can't be legal to deny SS funds to disabled seniors.

My mother is in a nursing home, and somebody had ordered 15 DoorDash orders in one day. Their fraud department did not catch this nor did they return the money to my mother, refusing to give the money back. This is very unprofessional. We are definitely closing my mother’s account because she is disabled and they’re stealing her money and the fraud department will do nothing about it, you don’t even have to be that bright to look at this and say it’s fraudulent. My mother has banked with this bank for over 30 years. She will not be a returning customer.

Can't believe they're still running in business to continue to mess with people's money and messing around all these years. I rather go back to Paper Checks that I can count on all the time with no problems.

I've had a business account with Comerica for several years, but never used it due to multiple factors; 1) They always have log-in issues, 2) Their customer service agents act as if they just started today with no training, 3) They asked silly and impossible security verification questions like, what year did you open your account!, 4) Each time you call an agent will tell you something completely different. * They put my account in a "Shuttable" status due to inactivity. When I tried to close the account they kept telling me to drive to the nearest location 50 miles away. * They are holding my balance hostage & earning interest. How many more customers are they defrauding???

If you want decent customer service, an efficient mobile app, fair fees, and fair treatment—look elsewhere. They have an antiquated mobile app. Their customer service is only available during business hours unless it’s technical support. If you do happen to need technical support you get the same sarcastic guy after hours. Their automated system is also a dinosaur and keeps repeating only one option no matter what you say and how clearly you say it. Overdraft protection is only for those with a checking account or one of their credit cards. Expect stellar credit to obtain that card. And expect to get hit with a lot of OD fees due to their slow as molasses system where they lack the instant bank to bank transfers of their competitors.