Comerica Bank

Comerica Bank Reviews

Detroit, MI

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Written by Cassidy Horton
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Edited by Tammy Burns

About Comerica Bank

Comerica Bank is a financial institution headquartered in Dallas, Texas. Founded in 1849, it operates in Arizona, California, Florida, Michigan and Texas and has branch locations scattered throughout these states. While Comerica Bank is a full-service institution with a breadth of services, including personal and business banking, most of its bank accounts have high monthly fees if you can’t meet the minimum requirements.

Pros
  • Full-service financial institution
  • A few branch locations
  • Low opening deposit requirements
Cons
  • High monthly fees
  • Low interest rates on deposit accounts

Comerica Bank Reviews

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    Page 2 Reviews 10 - 40
    Customer ServiceStaff

    Reviewed May 9, 2024

    I've been a good customer at Comerica Bank for 20+ years. Not after today. I have annual annuity checks that I've been depositing with Comerica Bank for 10 years with no issue. Today I went in the bank to make a deposit and they refused to accept the check. It was a humiliatingly experience and I couldn't believe they wouldn't deposit my check...To top if off I have a line of credit with the bank. What did they think I was going to do? The customer service was appalling. Chase Bank wants my business and they'll pay me $300.00 to open an account. Guess what?! I'm taking my business to a company who will appreciate me. Chase has a new customer.

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    Customer Service

    Reviewed Feb. 1, 2024

    I have been a life-long Comerica Bank customer, and relatively happy until today. The branch ATM powered down while I was making a deposit with two checks. The machine took my checks, and powered off so the transaction did not complete. The branch tells me that there is nothing they can do other than "investigate" through an unknown vendor that services the machine. The unknown vendor only "periodically" checks the ATM machine. So they cannot provide a date, nor a timeline for me on how long this so-called "investigation" will take, with this "unknown" vendor. In the meantime, I am without the monies in my account. A person's money is important and these large Corporations don't care about the inconvenience they are causing me, or anybody else in the same situation. An "investigation" into what you did with my money, without a definite completion date provided to me, is horrible customer service. I think I will be moving on from Comerica, not that it matters to them.

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    Staff

    Reviewed Dec. 9, 2023

    Rick from Michigan's experience could have been written by me. Length of being a customer, accounts, etc.. Though I live about 20 miles from his town. Long term customers are not treated well lately despite being loyal for decades. Will probably move on to another institution soon. Certainly giving it serious consideration. One has to go to several branches (where you get conflicting information) then make a judgement on which branch is correct. Anxiety provoking. I don’t feel they care anymore. A shame as they do have some great employees.

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    Staff

    Reviewed Nov. 28, 2023

    My wife and I have had accounts with Comerica for well over 30 years. In this time we have never owed them a dime. We have our deposits there, and for the last 20 years it has averaged over $50K, and lately about $200K. We also have other accounts at Chase and Flagstar. One would think Comerica would treat us well. We have a few CDs there, and while they never paid the highest rates, they had previously been fair -- until about 3-4 years ago. Two years ago when our CDs rolled over to 0.1% or less they would not help us.

    Last year they remained at 0.05% and 0.1% and I had to threaten to take our money elsewhere, and they did me a "favor" and raised the rates on SOME of our CDs to 2.96%... at a time when other local banks were paying 4 or 5%. Our 12 month CDs rolled over again this week, and they automatically dropped to 0.01%. These people are criminals! At the same time they are offering strangers rates from 4.75% to 5.25, and the banks next door are offering 5.5%. It is time to find a bank that values our business!

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    Customer ServicePrice

    Reviewed Aug. 21, 2023

    Comerica makes it really hard to manage our money. We have a HELOC through them and the online experience is horrible. They are not a bank that gives customers transparency. We want to pay down the principal and you have to be given a link from the teller (almost like a super secret code to get into a speak-easy). Then once you get the link, even if you mark to apply it all to principal they will break up your payment and apply some to interest if you pay on certain days of the month. There is a small window of about 5 days where if you pay on one of those days, it goes to principal (even if you have autopay set up to handle the interest). It just comes across as sneaky, and poor customer service. Go elsewhere!!!!

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    Customer ServicePricePunctuality & SpeedStaff

    Reviewed Aug. 18, 2023

    I am a small business owner and I have been with Comerica since 2010. When I first started I had one credit card with a $2000 spending limit, now I have a $70,000 credit card. Over 13 years I believed, I built a relationship with my financial institution, but I have found out in recent days that it’s not so friendly to a small business owner, such as myself. I have never been late on a payment, and I’ve always brought my balance down to zero, which reflects in how I have achieved a higher spending limit. Instead of taking a loan this year to grow my business, I decided to use my credit cards which I’m finding out now is a huge mistake. For over six years Comerica was always kind because I could call every six months and get a promotional APR, which really helped me stay afloat and grow my business. So I had a time that I’ve spent a lot on my credit cards.

    I called the other day to get my promotional APR, which I have a reminder on my phone. Enough. There was no promotion for me after six years. All of a sudden in my most critical time to stay afloat they are not helping me out. Instead my interest rate is at 28%. Every single other credit card that I have including American Express, Citi Card Chase they are all at 20% or lower and here my loyal business bank is screwing me hard. When I called they was nothing they can do. All I can say is beware when you decide what bank to store your money and do business with because I am a loyalty person and this really hurts and leaves a bad taste in my mouth so when I get the funds together, I’m going to finish paying off these credit cards and decide which bank is really for a small business and switch. Beware friends because I’m learning the hard way who Comerica really is. Good luck.

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    Customer Service

    Reviewed Aug. 15, 2023

    My brother passed away and I call Comerica to inform them to stop all transactions and I would bring in the legal paperwork to show that I am the administrator of this estate. After a 3 weeks of phone calls and handled any response I final had to call the customer complaint line. Then I drove 3 hours to give me the originals and close the account and was told, "Sorry we need you to sign a form." After waiting 5 hours and the bank manager telling another manager I just want her out of my office because no one know where this form was. I was told to leave and they would call me back in 24 to 48 hours once they found this form. Ms ** the bank manager was extremely rude.

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    Sales & MarketingPrice

    Reviewed July 31, 2023

    Charging $3 Atm Fees & .50 Balance Inquiry Fees done in Illinois out of Illinois Child Support. Comerica Way to go is located in Texas. Illegally charging fees. Applc is online to view for proof. Type in Comerica Mastercard Child Support Illinois in Google Bar. I've complained many of times, each time I was charged (which just started happening over the last month in half) and they won't refund my charges that Never should have been charged to begin with. This is supposed to be an Illinois State Law that I should not be charged anything. They've given me every excuse they could come up with to not refund my money. A few times, I had trouble even trying to take my money of the card as they tried denying me from doing so when the funds were clearly available.

    The best part was, they tried blaming the bank's atm that I've been using for yrs with never any issues. It's them. I deactivated the card, which now I receive checks but I want All my money bank. And I have proof of this on their Account Statements that I just started mysteriously receiving some months back. I don't have a bank account with them. I have a Prepaid Child Support Card. I want all my kids money back that they have no intentions of refunding. This is a scam.

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    Customer ServiceStaff

    Reviewed July 26, 2023

    Nothing but issues with this bank since I started it up. Only positive is I can usually talk to a rep on the phone fairly quick. Unfortunately, I only know this because I have had to talk to them so many times. Do NOT sign up with this bank. I am canceling them this week.

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    Reviewed July 2, 2023

    I wish I could tell you. Direct Express denies access to fund or online acct without notice or warning. Never gives a valid reason. I'm in trouble right now. I'm completely out of money and I can't even find out why. It can't be legal to deny SS funds to disabled seniors.

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    Staff

    Reviewed June 15, 2023

    My mother is in a nursing home, and somebody had ordered 15 DoorDash orders in one day. Their fraud department did not catch this nor did they return the money to my mother, refusing to give the money back. This is very unprofessional. We are definitely closing my mother’s account because she is disabled and they’re stealing her money and the fraud department will do nothing about it, you don’t even have to be that bright to look at this and say it’s fraudulent. My mother has banked with this bank for over 30 years. She will not be a returning customer.

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    Reviewed March 3, 2023

    Can't believe they're still running in business to continue to mess with people's money and messing around all these years. I rather go back to Paper Checks that I can count on all the time with no problems.

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    Customer ServicePriceStaff

    Reviewed Dec. 27, 2022

    I've had a business account with Comerica for several years, but never used it due to multiple factors; 1) They always have log-in issues, 2) Their customer service agents act as if they just started today with no training, 3) They asked silly and impossible security verification questions like, what year did you open your account!, 4) Each time you call an agent will tell you something completely different. * They put my account in a "Shuttable" status due to inactivity. When I tried to close the account they kept telling me to drive to the nearest location 50 miles away. * They are holding my balance hostage & earning interest. How many more customers are they defrauding???

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    Customer ServiceStaff

    Reviewed Sept. 2, 2022

    If you want decent customer service, an efficient mobile app, fair fees, and fair treatment—look elsewhere. They have an antiquated mobile app. Their customer service is only available during business hours unless it’s technical support. If you do happen to need technical support you get the same sarcastic guy after hours. Their automated system is also a dinosaur and keeps repeating only one option no matter what you say and how clearly you say it. Overdraft protection is only for those with a checking account or one of their credit cards. Expect stellar credit to obtain that card. And expect to get hit with a lot of OD fees due to their slow as molasses system where they lack the instant bank to bank transfers of their competitors.

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    Customer ServiceContract & TermsSales & MarketingStaff

    Reviewed July 31, 2022

    I cannot currently access my Social Security funds using my Direct Express debit card to pay rent and buy essential medications and food. Like many elderly, disabled, poor I rely on this money to live day to day. Three weeks now they have refused me free access to my account. If you contact US government offices re the abuse and fraud connected with the Direct Express debit card business model, they will tell you to contact Direct Express, so it seems contrary to what the BBB is claiming, Direct Express is not in fact a government program. The card apparently is issued by COMERICA BANK who partners with a company called CONDUENT to service the accounts. Between them they block accounts arbitrarily without warning or notification, in complete violation of their own terms of use, claiming "suspicion of fraud.".

    Customer service runs the gamut from ineffective to abusive -- they repeatedly claim to be "whitelisting" your declined card and it will be usable "after two hours" -- a lie most of the time -- explained away later by "oh the person who whitelisted did it wrong." Repeatedly. It's a scam. They block money transfers into your own bank account arbitrarily, even when you are at your own local bank while a bank officer attempts it. They will unblock your account briefly, then block it again, with no explanation.

    On the phone with them, hold times are typically 1/2 an hour to an hour or more -- that is when they don't just hang up. Customer service reps appear to be instructed to obfuscate, abuse, gaslight -- as one encounters the same obvious tricks over and over -- for example speed mumbling so you must ask them to slow down, and then they shout "you're talking over me" and hang up. With a past problem, resolution was only obtained when Direct Express contacted me in response to a complaint on the BETTER BUSINESS BUREAU website. Now that Comerica and Conduent have somehow convinced the BBB they are above scrutiny, they are back to their old disgraceful thuggery.

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    Reviewed May 27, 2022

    Horrible Fraud Resolution. We had a fraudulent charge on our account. It took them several weeks to "investigate" and once they finally returned the money withdrawn fraudulently, we had to argue with them another several days to get the insufficient fee charges reversed. Just awful, I wouldn't wish this on anyone. Use any other bank.

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    Customer ServiceStaff

    Reviewed May 11, 2022

    I made a mistake and overpaid my credit card balance in March 2022. In an email from customer service they agreed to send me a check for the amount I overpaid. 6 weeks have gone by no check and no help on the phone or email. I received a letter from them stating they transferred the money owed to me electronically to my financial institution. What! They will not tell me where they sent my money! I have spoken to numerous agents and none of them ever heard of such a thing and told me this payment was refunded but can not see where it went. I have requested any and all tracking on this (check) but I have not heard anything. Not a small amount either $1158.48.

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    Price

    Reviewed Nov. 27, 2021

    Horrible bank that will rob you of your hard earned money, three overdraft fees because of one overdrawn item. 9 dollar ice cream on debit card cost me a 38 dollar overdraft fee when I had the funds in there, they pay the bigger amounts first. They should be shut down.

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    Sales & MarketingStaff

    Reviewed Nov. 7, 2021

    The support was great with no ads and I found what I was looking for. There is nothing wrong with this website plus I enjoyed it. Please help me a little more to improve to community but other than that it's been good so far.

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    Customer Service

    Reviewed Oct. 27, 2021

    After repeated attempts to notify they are sending mail to the wrong address, they will not correct it. Now they won't even answer the phone. Totally ignored here. I will go further to say rather than poor customer service, THERE IS NO CUSTOMER SERVICE!!!!

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    Customer Service

    Reviewed Oct. 5, 2021

    Held, this line more tines than I'd like to count. Horrible customer service. Fuzzy math, they've allowed illegal transaction also. For no reason the card stops working... Then you slide it one too many times, boom, automatic 24 hour denial of transactions. Which is common. I think they're going belly up. Beware!

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    Customer ServiceStaff

    Reviewed Sept. 1, 2021

    Was visiting New York from Michigan and had a car accident. My car was told to do different shots. My card was in the car and was compromised over several different days when I did not have access to my car or purse or cards. My bank card and my Direct Express Card were both used during this time. I was not aware of this because I did not need to use them when I finally got my car back. Also during this time I had gotten the flu or covid or something and was very sick the whole time I was there and he been driving back home.

    Anyway when I got home I was paying some bills and found that my Direct Express Card balance was $2,000 for so short and my bank was a little over $300 short. Filed the disputes and my regular Bank was temporarily credited and a new debit card was shipped shutting off the one I had. The Comerica Direct Express Card was never even shut off or was another one sent. I was using it in Michigan still for gas et cetera until finally after a third phone call to find out they said to me didn't even send you a new card and I said no. So a new one was finally sent overnight.

    After their investigation was complete which took forever and with hardly any communication with me other than email oh, the case was closed and I was notified there was no wrongdoing. Really? 30-something uses of my debit card at machines in the town that I was visiting and most of them right before and right after midnight over and over so that they could use it to the daily allowance and then use it again after midnight for $200 withdrawals. I was never sent the form to fill out or anything. My regular Bank permanently refunded my money within a week or so. Not even allowed to speak to the fraud department at Comerica.

    I wish that I could hear from some people and file a class action lawsuit because this is $2,000 of my disability money that I need to live on. I called Social Security about this more than once. I can't understand why they still uses form of giving people their benefits for Social Security or disability. I have switched so my money just not go in there anymore as of this month and still have not been successful in finding out how to take all of my money out and put it in my bank without being charged for each ATM withdrawal. Anyone join my legal action against this company. How do I contact people to do so.

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    Customer ServiceStaff

    Reviewed July 4, 2021

    No phone # on back of card. Goprogram.com would not let me register. I fear it will not be funded when It should be. # associated DOES NOT have a LIVE PERSON, RECORDED INFO only. What if Comerica Bank errs? "Yes there are fees for calling customer service.".. Why are there so many fees? I should be happy at least I got my card, the benefits are starting this week and some people have yet to get the card... Shameful.

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    Customer ServiceCoveragePriceStaff

    Reviewed July 3, 2021

    I had a check stolen from the mailbox - the thief changed the name and amount, for $1,500- and cashed it the same day it was electronically deposited into a Chase Bank account! I filed a claim one day after when I found out! The result? I had to close my account, wait for new checks, (3 weeks later) and the Comerica fraud dept. informed me my claim may take up to 120 days?? Well it has been over a month, no word, no response. I have had a business account with them for over 10 years, no interest checking, bad service, a manager who is always pretending to be busy whenever I am in the bank. They ignore customers, refuse to stand up to my fraud claim- don't they have insurance for matters like this? I am 60 years old and have never had a situation where the bank ignores the customer and passes the responsibility and refuses to respond.

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    Customer ServiceStaff

    Reviewed April 10, 2021

    I have been a Comerica customer since the Detroit Bank and Trust days- many decades. Each year, their customer service deteriorates even more. The “customer service” people aren’t even courteous anymore. They are unprofessional and uncaring. My blood is boiling. My debit card was declined and I am traveling. The agent said she didn’t show any record of the card being declined and implied that it was my error. She said I should have asked the clerk for assistance. Frankly, at that point, I was too embarrassed. What happened to customer empathy? Thanks for nothing. I’ve had enough of Comerica!!

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    Customer Service

    Reviewed March 27, 2021

    Worst banking ever. I have a Credit card merchant machine that I’ve owned for three months and never worked. I’ve contacted the bank and customer service over 50 times and I’m still at the same position with the same machine. Worst customer service I’ve ever dealt with any years. Also slowing me down And messing up my business financially.

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    Staff

    Reviewed March 18, 2021

    The stimulus money was released from the U.S. Treasury last week. Where the hell is my money? I got bills to pay. Making disabled people wait is wrong. Need to have an actual person to talk to not a machine when talking about money. Now send out the stimulus checks

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    Reviewed March 16, 2021

    Very disappointed with Comerica. They put me in foreclosures 2 times. Charging me $20.00 in maintenance fees. Lost my husband of 40 yrs. Income went down a lot. Had to sell house and file bankruptcy. Tried closing.

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    Customer ServiceStaff

    Reviewed Feb. 24, 2021

    This is an absolute joke of a bank. Unhelpful and unfriendly customer service, a TERRIBLE phone system that never lets you go through to an actual agent, and a dated website with frequent outages (don't even get me started on their app—it would get a C- on a high school programming test). Beyond that, their rates are seriously noncompetitive. To call Comerica a dumpster fire is actually quite accurate, because saving your money here is equivalent to burning it. Comerica is the bank you use because it's the bank your parents used. Do yourself a favor and go somewhere else.

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    Reviewed Feb. 19, 2021

    This is a "RIP-OFF" institution! I received a Way2Go card because I just became unemployed. I DID NOT sign up for this card but somehow it defaulted to it. When I received it, I made a cash advance at my bank so that I could put it into my account for bills. Comerica Bank charged me a $3.00 for each withdrawal (2 in total) and this now, as insignificant as the amount may seem, deducts from bills that still need to be paid! I am disgusted that an institution would take $$ from the unemployed in this pandemic. SHAME ON YOU!!! My rating for this bank is sub-zero stars!! They make you select at least one star - but I'd go with flames instead if I could.

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    Comerica Bank Company Information

    Company Name:
    Comerica Bank
    Address:
    151 S. Rose Street
    City:
    Kalamazoo
    State/Province:
    MI
    Postal Code:
    49007
    Country:
    United States
    Website:
    www.comerica.com