Comerica Bank Reviews

It didn't let me pick 0 and it's about what you get in the bank when you call them. I ordered a new card and keep getting the run around on receiving my new card. They send the wrong mail to me a lot!!!!

Was very friendly upon signing up... yet once established, seemed they were too busy and leaned towards the inhospitable side.... yet over the phone, well, very professional helpful.. unlike in person (we're talking about the same "agents"... I know all of their names and a few personal info.. which they kindly share when I opened my account... I reported a probable scam. Well they "paid them". Would not reverse the charges nor reimburse me.. ($400.⁰⁰ +)!. Looking to change banks. Lost faith in any Domestic Banks.

Comerica is a horrible bank. My wife gets her child support loaded onto a Way2Go Card that is through Comerica. We use this card to pay our rent and that's all we do with it. Comerica decided without informing us that they were going to restrict the account. Now a month later Comerica still will not release my wife's $ and we got evicted. Because of Comerica and the Way2Go program my wife and I with her 2 children are on the streets and we all lost everything we own.

I have been banking with them for 10 years and today's the last day. Over the last 4 to 5 years they have consistently been going downhill with customer service only allowing you to talk to some robot on the phone. They have also increased your ability to actually access the money that you work hard for and get deposited into the account to use to survive. I should not have to call and get approval every single time. I want to make a transaction. It should not take a week every time I need to move money or I want to pay someone. It has become completely untenable and unrealistic to manage finances in this fashion. Somebody needs to get their head out of their backside and figure this out. Or you can just kiss everyone you do business with goodbye. If I could leave zero Stars I would as one star would imply somebody actually does something.

I have been with Comerica since way back in the day when they were incentivizing online banking. In fact I opened an online account I wish I could remember the name of it but I cannot. Anyway it was set up so that you limited the amount of time to actually would go into the bank. I am held large balances in my checking account for decades. Today when I went in to transfer some of that money into CDs they told me I couldn't get the better interest rate unless it was no money. They asked me if I had any accounts with other Banks so that I could transfer that money to their CDs.

Every phone call is through automated lines that are horrible. If you want to talk to a person it's almost impossible so I hit the "new customer" button so I can talk to a person. New customers get a live person, exciting customers get lost in the automated cycle of frustration. There are zero perks to using Comerica.

Absolutely unacceptable experience with Comerica Bank at 4730 State Highway 121 in The Colony, TX. On May 3, 2025, I attempted to withdraw $1,310 from their ATM. The machine did not dispense the money, but it was still deducted from my account. When I visited the branch the following Monday, I was told the ATM was broken, and the branch manager even admitted this has happened before.

$7500.+ in a savings account. $17.00 monthly “maintenance fee”. “No. You cannot close this account over the phone and we will not send you a check for your balance.” 12 days for “customer service” to return my phone call, after which I was able to transfer the money.

Terrible trust administration customer service! My mother directed that her estate trust be set up with them, for regular income distributions. It has been 13 months since the process of setting up the trust started, it is still not finished. Their original estimate was 7 months. They are not at all forthcoming with updates and information, we rarely get any communication unless we initiate it. When I have asked for status updates, the usual answer is "I'll check and get back to you", then they don't reply until I email again. Now after a month of hearing nothing I emailed my trust officer, and received an auto-reply that she is no longer with Comerica! No notice, no contact by anyone. I emailed the two contacts in her reply and 36 hours later there is no answer. Very much considering moving the trust elsewhere. I highly recommend against this bank!

Absolutely terrible bank, 3 bankers/managers constantly stand and sit around talking while there is one teller. Long wait times in general, you'd be far better off at another bank. Gladly closed my account and went over to Chase where they can get me out without being there for 15 mins plus. They also could not cash a check issued by their bank. Could find livelier service in a graveyard.