Comerica Bank Reviews

Terrible trust administration customer service! My mother directed that her estate trust be set up with them, for regular income distributions. It has been 13 months since the process of setting up the trust started, it is still not finished. Their original estimate was 7 months. They are not at all forthcoming with updates and information, we rarely get any communication unless we initiate it. When I have asked for status updates, the usual answer is "I'll check and get back to you", then they don't reply until I email again. Now after a month of hearing nothing I emailed my trust officer, and received an auto-reply that she is no longer with Comerica! No notice, no contact by anyone. I emailed the two contacts in her reply and 36 hours later there is no answer. Very much considering moving the trust elsewhere. I highly recommend against this bank!

Absolutely terrible bank, 3 bankers/managers constantly stand and sit around talking while there is one teller. Long wait times in general, you'd be far better off at another bank. Gladly closed my account and went over to Chase where they can get me out without being there for 15 mins plus. They also could not cash a check issued by their bank. Could find livelier service in a graveyard.

Please explain the logic of allowing me to use my DirectExpress card to make a purchase, or buy a postal money order for $1,889.45, which I do every month on the day SSI is deposited, but I can't get a measly $100 in cash? Please make it make sense!

I would give this bank a 0 if I could. I was issued a rewards card from work for great performance. It states it expires in 2025. Went to use it, and there was no money left on the card. It’s a scam! Customer service was absolutely awful when I called.

Ok Comerica cancelled my debit card so I was trying to buy something and got declined, I called customer service and waited hours to speak with a bunch of different people and they actually told me they had no clue to why my card was cancelled. I will be leaving Comerica tomorrow and finding a better banking company.

As a small business owner, my experience with Comerica Bank has been absolutely terrible. They are ravaging my account with constant nickel-and-dime fees that add up to hundreds of dollars in banking fees every month. It’s outrageous and completely unacceptable. On top of that, their customer service is unhelpful, their technology is outdated, and the overall experience has been the worst I’ve ever had with a bank. If you’re considering Comerica, stay far away! They are fee mongers and will bleed your business dry. I can’t leave them fast enough. Avoid at all costs!

My advice to anyone looking for a bank account or have paperwork notarized, I advise you to look somewhere else. The ladies are extremely rude and treat you (especially the men) like a common criminal. I had the worst experience trying to have paperwork notarized today. The notary lady barked at me like I was a stupid child, and when getting me back there to look at my paperwork I get ridiculed and had her co-worker laugh at me like I was an idiot. I will never step foot in Comerica Bank again.

I am not impressed. The staff is horrible, they overdraw me even when I had money still in my account. Don't bank here, I walked in. Asked to withdraw money. They told me no and said they were closed... It was 11:30 AM.

I recently opened an account with Comerica because my dad banks here. They had a promotion if you bring new money you get a higher interest rate. Going in to open the account was definitely different. I had 2 people telling me 2 completely different things. The following Monday I received a call from the branch manager stating he was on vacation and sorry for any issues and if there's anything he could do to help just give him a call. So here it is August 14th... my funds are still not available so I call the customer service line and they tell me the funds have cleared and I need to call the branch to release the funds.

Stay far, far away. My experience: traveling abroad I tried to login to one of my accounts with them. Their system say a foreign IP address and started asking questions I had no idea what the anwers should be, 20 years after opening the account. So after two (2) failed tries they lock me out. Obviously I called (another expense) the 888 numbers and I gave them EVERYTHING they needed to verify me as the owner: name, dob, last 4 of SS, account number, phone number, US address, etc.