Citi Credit Cards Reviews

I'm absolutely astounded at what this company has done to me. I took advantage of a promotional balance transfer. I find out that they've charged me for the transfer and have sent the payoff money to someone else's credit card! I read them the card number that was given them and they tell me they have something else. They tell me they need 1-2 weeks to research. You'd think they would reverse the charge on my card wouldn't you since they've sent it to the wrong place as this is their fault, right? No, they tell me my payment is not due for three more weeks so there is no need and that I'll just have to wait until the research is done. Even though this is under investigation they are still keeping the charge on my account. NO bank does this.

Poor customer service and rigid, frustrating dispute resolution processes. Users frequently report long hold times, abrupt account closures, and poor, weak and wrong investigation. I don’t recommend this card.

Normally, I appreciate when a credit card takes additional security measures to keep your account safe. But Citi takes it way too far. I had an issue with a fraudulent transaction which took a month for Citi to rectify. They sent me a notice tocall them on three separate occasions just for them to ask me the exact same questions each time. What, did someone forget to click “Save” after our conversation? Even after that, my online account kept stating there was fraudulent activity detected, and that I needed to call them.

They are a scam. They add on promo. Without your consent. They charge you a huge interest fee and they lie about amount due, so it looks as if you did not pay the amount, so they charge you more next month. Talking to these customer service people is like walking into a brick wall, banging your head into it over and over. I would suggest either get a lawyer or pay them off and burn their card.

My application for a credit card for Tractor Supply through Citibank was rejected the first time because their employee said that I must have a personal cell phone. I followed his advice and paid for cell phone service. After waiting two months, I applied a second time. Citibank rejected my application the second time for a reason they would not discuss. There are many banks who have given me credit cards without a problem, so I am refusing to do business with them.

I’m very angry at Citi! I normally get an email for my balance. I checked email saw the balance, I paid the amount, I didn’t notice the email was for previous month, so the due amount was short $79.74. Following month noticed $7.98 interest, called and was taking off, Again I paid the full amount due, January 5, bill due January 16. Received next bill and $15.70 interest added, was told still on the $79.74. What kind of BS is this? I’m not paying it.

I have been with them for 10 years paying 400 dollars a month and when I finally make a payment of over 8k to pay off the card and they refused to remove a fee a week they add on my account after I paid it off.

Most recently, my husband was traveling alone and again had a valid transaction rejected.

I have had a Citi Mastercard for many years and we use it, a lot. All of a sudden they want my wife and I to have separate numbers. Neither of us asked for this or want it and no one can explain why we can’t both use the same number. California is a community property state and we do not need or want separate numbers. If other couples want separate numbers, let them do that. We don’t want to, but so far no help from Citi.

I need someone from Corporate HQ to restoration that has been going on for months. Verizon owed me $65.94 for failure to set up an account and port my phone number. I originally filed a dispute with Citi. Citi wasn't resolving the investigation because Verizon's bank was not responding because I was told they are just a processing center and therefore would not respond. Verizon reps suggested that I withdraw the dispute with Citi so they could refund me. So, I did that. But, then Verizon later stated they could not refund me because Citi put their chargeback money into a holding account which they cannot access. Then I tried to reopen the dispute with Citi and was told they cannot reopen it. So, as of now, Citi has my $65.94 owed to me by Verizon and Verizon's $65.94 in chargeback money.