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I loved the Citibank company. They have fantastic customer service agents. They were willing to work with me when I was in a position where I couldn't make the monthly payments on time. I would definitely recommend this credit card to family and friends.
The customer service is excellent. Posting transactions are quick and precise. Interest rates are very competitive. The entire team from low to high is very knowledgeable and always friendly, professional and go above and beyond to help and explain in easy to understand terms.
Citicard is my go-to card when purchasing gas either at Costco or any gas station. It gives money back at the end of the year but it can only be used for merchandise at Costco. Easy to access statements and make payments in line.
Online redemption of rewards was impossible - always some tech glitch. Customer service never could resolve issue. Yet doing it over the phone would automatically penalize us points or cost a few, so we were extremely frustrated. Also point redemptions were very limited in terms of our options. Horrible experience all around.
I love the ease of use, NO maintenance fees. You earn money back & it has a low minimum payment per month for payback & low-interest rate as well. My credit was fair to good & I was approved for a larger limit than I first expected. The customer service is awesome.
Our CitiCard is through Costco. Rewards; gas, travel, dining out and Costco shopping make great sense for our lifestyle. Annual rewards payment is a nice spend for us. Their online site and payment options are super user-friendly too.
I have been using Citibank AA credit services for over a year and a half, I have been happy with them. They have returned my calls in a professional. They have always answered my questions very fast. Rewards and special offers are very nice.
The rewards are good, 1, 2 and 3 percent, but they could be better. Like making it 2 percent instead of 1 percent for everyday shopping. Most places the card is used is only 1 percent rewards and speciality shopping is more. My card is not used for special purchases, just everyday purchases.
It’s a card that fits my every need. No unnecessary fees or penalties. It also affords me the opportunity to speak to an individual rather than fumbling through auto answering machines. Additionally the rewards program and customer service is excellent.
This is the Costco/Citi card which I've had for quite a few years and have been very happy with it. They have alerted me to possible phishing/hacking attempts and I feel very safe. Their handling of disputes is awesome, efficient and quick.
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