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Check 'n Go

Fremont, NE

Check n' Go
Overall Satisfaction Rating 1.38/5
  • 5 stars
    11
  • 4 stars
    4
  • 3 stars
    4
  • 2 stars
    9
  • 1 stars
    166
Based on 194 ratings

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    Check n' Go Reviews

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    Page 1 Reviews 0 - 10
    Rated with 5 stars
    Verified Reviewer
    Original review: Nov. 21, 2019

    Jennifer, at your Plainfield store, is always polite and professional. She is very efficient and can answer any questions I may have. I'm always treated with respect. It's nice to see the same person at your store when I come in once per month. For a while there was someone new every month. So, it's nice to see Jennifer every month.

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    Rated with 5 stars
    Verified Reviewer
    Original review: Sept. 28, 2019

    I have used the Germantown, WI. location a few times and the experience has always been fantastic. Penny has made the loan process, quick, easy and painless. She is always, polite, professional and friendly. You are never charged a fee if you repay the loan early. Penny is wonderful to work with, she makes sure that you understand the process, makes sure that you have the amount you need and that you are comfortable with the repayment amount. I highly recommend the Germantown location and ask for Penny!

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      Rated with 5 stars
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      Verified Reviewer
      Original review: Aug. 16, 2019

      Went to the Deer Park location and Michelle was so helpful!!! So was very cheerful and made the experience so easy!! Will definitely come back to Deer Park if I need anything else!! I walked right In and she greeted my husband and I with a smile!!!

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: March 20, 2020

      I took out a online payday loan. The loan is due on the 20th (today). They take the payment from my checking account. I called to pay the remainder of the loan and was told that the balance has increased $300 because I did not call them yesterday to draft the entire balance. The payment is due today! I feel taken advantage of. The customer service rep did not satisfy the answer as to why one day is costing me $300.00 I have never had an issue with other companies! Buyer beware!

      3 people found this review helpful
      Rated with 1 star
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      Verified Reviewer
      Original review: Feb. 29, 2020

      Went to the store in Palmdale, California, to fill out an application, it took at least 1 hour to finish this process, return on February 28, 2020, to pay on a loan and re-borrow it back again, I work in LA and Live in Palmdale, it was a 2-hour wait just to pay back money I had already borrowed, had to leave and return again and still, it was no hope in getting this transaction done in a timely manner.

      I was so frustrated and upset until I left again and came back for the third time and it was only two people to be waited on in this store, I had to wait 20 more minutes for assistance. I have never been to a store and waited this long for a check cashing transaction to get taken care of, so this was horrible!!!! I hope the Corporate office do something about this because this is really bad customer service, and I mean bad!!!! I would of love to do a good review of this place but today I saw this store at it worse. And why is it a person can only borrow $100.00 or $255.00, no in between???? I do not really understand that part. Please fix this problem of the long wait times, because you will not continue to have customers with this horrible system in this store. I am a very busy person and had a lot to do this particular day and miss my appointment because of the long wait time.

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      Rated with 1 star
      Verified Reviewer
      Original review: Jan. 31, 2020

      I went to cash a check yesterday. I just moved out to the area and the check was $250. $50 more than Walmart would cash. I have never been to a Check and Go. Due to a series of unfortunate events I no longer have a bank account. When I entered the store I was greeted by 2 very friendly ladies. I asked if they could cash my check. She said yes. She took the check, Handed me some fliers about 1.9% check cashing on tax returns and asked if I could give her an outstanding google review while she processed the check. She stopped and showed me how to get that completed and once I did it she told me it would be $16! I thought that was insane but I went ahead and agreed because I needed the money to pay a bill.

      She continued to get information and process the check, took my social security number and after several minutes said it was approved but she only had $100 cash and the balance would be on a Netspend card. I realize that At that point I should have left but I had already been there a very long time and to be honest I was sorta in a state of shock. I will absolutely NEVER go to that store again or recommend it to anyone!! I feel like people will falsely read reviews that they had a good experience when it was similar to mine!! I left with only $100 cash and a prepaid card that every time I withdraw money I am charged ADDITIONAL fees!! BAMBOOZLED!!! Do not waste your time. I am so angry and disappointed with check n go. I worked hard for that little $250 and they basically robbed me. Do not use them!!

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      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 23, 2019

      I received a loan from Check 'n Go on 11/29/2019. The loan was to be paid in full on 12/13/2019; however, I paid the loan in full on 12/6/2019. On 12/23/2019, Check 'n Go had not reported my loan to the DPP as being paid in full therefore, the loan was still showing as being open and unpaid, even though I received an email from them with a pdf of my loan documents stamped "Paid in Full 12/6/2019". It was only after I discovered the error and called them that it was released. It should not have taken 17 days to get this resolved on my end. The customer service agent I spoke with was unapologetic and arrogant and did not even offer a plausible explanation for this error on their end. Do not use this company, there are other companies available that have much better customer service.

      4 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Dec. 17, 2019

      I've been a customer for a few years. I started in Santa Maria and they screwed up in putting in my account wrong so I was penalized which it was their fault so I transferred to Arroyo Grande and applied for another loan and everything was was great. Never late. It was always taken out of my bank every pay period which was great because I didn't have to drive to the store to make a payment. Just this month 12/16/19 I check my bank statement and saw they took out two payments at once. I called to ask why and I was told they forgot to take the payment at then end of 11/2019 so that's why they decided to take double payments in 12/2019.

      Which I still have another payment due at the end of 12/2019 and I won't be able to pay it because they screwed up in NOV and took out 2 payment now in DEC and April told me two girls who work there had been fired so that's why the payment wasn't taken out. I told her that's not my problem, that's the company responsibility and because they screwed up I have to pay the price and figure how am I going to make this month payment. I'm sure there are a lot of customers that they did this to this month and knowing it's xmas and everybody is on a budget. So in other words April was telling me, OH WELL NOT HER PROBLEM.

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      Rated with 1 star
      Verified Reviewer
      Original review: Nov. 25, 2019

      I currently have a installment loan through CC Bank serviced by Check 'N Go, I needed to change my due date due to some other obligations, however nobody is able to do so. Now I have to go to my bank and cancel all the automatic debits and pay them another way. Very frustrated they don't have to access to update a due date.

      5 people found this review helpful
      Rated with 1 star
      Verified Reviewer
      Original review: Oct. 23, 2019

      I took out a $2000 payday loan from ChecknGo less than 2 weeks ago and when I went on their website yesterday to pay it off, there was no way to do so. I was at work so I did not want to use my break time to call customer service to pay it off so I emailed them instead, requesting the payoff amount. I was giving a total of about $2155 and was advised that interest accrued daily so that amount was only good if I wanted to pay it off β€œtoday.” So I responded immediately, around 1pm, authorizing the debit from account. Needless to say, this shady company ignored my authorization and allowed another day to go by before responding! At that time, they advised me that now the payoff amount had gone up more than $20 so my new payoff amount was $2180! Unbelievable! These shady practices need to be more closely regulated to protect consumers.

      11 people found this review helpful
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      Check n' Go Company Information

      Company Name:
      Check 'n Go
      Address:
      7755 Montgomery Road
      City:
      Cincinnati
      State/Province:
      OH
      Postal Code:
      45236
      Country:
      United States
      Website:
      www.checkngo.com