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I have always had good relations with employees, but lately they have lost patience and treat customers as they please; in my experience today they did not want to attend to the pretext that they needed a copy of the bank statement granted by the bank; I told them that I received the bank statements online, which they said was not valid; in the 21st century when the information should flow more agile, this company is lagging behind filling up cumbersome paperwork and if we add to this the slowness in the attention they make that a visit to this office is tortuous; I mean the place located at 1375 Mineral Spring Avenue in North Providence, RI.
Today I went to Advance America and the change is radical, the attention is friendly and agile.
I have dealt with five Check 'n Go offices over the last 5 years. Three of them were friendly, efficient, and cooperative. Two of them were slow, and even rude, including one today. So I have now switched all of my business to Advance America, who have been much much faster, and much much friendlier.
Here a few days ago I walked into one of your outlets. It was located in Skiatook. And I was overwhelmed on how many people were waiting on being waited on. And the cashier was doing her utmost to get everyone taken of. So my question is or my comment is: Why doesn't the company allow a second cashier be present on the knowing heaviest payment days of the month. Like the store in Skiatook. Just for those days only! But I also can't figure out what the cashier does if they got a room full of people and has got to go to the restroom and no other cashier there to cover and/or make things go more smoothly on knowing heavy payout days. And that is not say that I think the woman working at the Skiatook is an added plus to corporate. She is very pleasant, fast and very, very concerned for the customer well being! And should be given a raise if all possible. Thank you and have a Good Day!!
The application process seemed easy. I just dislike that you apply with the tedious application needing a lot of information... Understandable though based on the amount you want but wish they would approve or decline you right there. After the application process they say the money will be in your account next day but days later found out wasn't even approved... Waste of time. Ended up going through someone else a different company.
I applied for a payday loan. Got the email saying that my application was done and that the money would be deposited into my acct the next day. Later that day I logged into my account to see if there was an update on my loan and it wasn't there anymore. I called the customer service number. After waiting all day thinking I was all set it wasn't approved. I received an email the next day stating that they couldn't verify my information on my application. So I wasted my time when I could have went to another company. And if they couldn't verify info why wasn't I contacted to get them what they needed and why was I told it was approved and then it wasn't. Very unprofessional, and disgusted with this company. And now they have my banking information. Don't waste your time with this flipping place. They are scandalous!!!
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So I had a loan due 11/13. These people assume that the banks are closed because of a holiday so they debit my account before my due date and my account is now overdrawn. I spoke with two supervisors Emanuel and Carlos. They both suck at what they do and have poor customer service skills! There was nothing they could do to help... So mad that I even had to give them 1 star... They don't deserve it!
We had need of this loan for some car bills. No one likes to use payday loan stores but Check 'N Go charges less interest than the place just down from them and they are more patient. If you have to go, go to Check 'N Go.
I have been calling customer service and have been routed to several Supervisors - I called and sent an e-mail on 8/29 to stop the automatic EFT payment - because on 9/1/2017 (payment due date) I was going to pay the total amount due on loan. On 8/29/2017 the customer service rep told me that it would be stopped and all I had to do was call customer service on 9/1/2017 and pay the total amount due. At that time she said that the amount she was showing was 3,700.00 however it will be lower than that because that was not the early pay off amount. On 9/1/2017 I called to pay off the loan just like I said I would and I was told that my account was in collection department due to a returned check - I was shocked to hear that because 1. My payment date was 9/1/2017 and I was placing the call in the morning of 9/1/2017.
And why were they showing a returned check? I never wrote them a check and I specifically stopped the EFT from my bank on 8/29/2017 so that I can pay loan amount off completely on 9/1/2017. I was then transferred to the Supervisor of the collections dept. from the Tijuana office who refused to give me his name and was very rude shouting at me telling me that he did not have a payoff amount for me and now I would have to wait until 9/5/2017 or 9/6/2017 until the system is updated. I was so upset and so stressed out from what I was hearing because I want to pay off this loan to avoid more interest and fees and CHECK 'N GO - is not allowing me to pay it off. The next few days were very stressful. So on Tuesday 9/5/2017 I called CHECK 'N GO again and was told that I had to make the payment of $337.00 that was not paid on 9/1/2017 before I can get a pay-off amount. This process is ridiculous!
So I make the payment of $337.00 and I was told by Jakeen in collections that I would be transferred back to customer service and they would be able to take my payment for the entire loan amount. WELL when I got transferred I was told that they did not have a payoff amount because it takes a few days to generate in the system. So basically days and days are going by and I still do not have a payoff amount and interest is stacking up! On 9/6 I called CHECK 'N GO again to get a pay-off amount. I was told that my pay-off amount was $3479.63 so I asked to speak with a Supervisor and I was transferred to Carlos from Tijuana office again and he said he will try to research the call that I made saying I wanted to pay off the amount on 9/1/2017. RIDICULOUS!
Then he called me back and said he could not honor that date and that my amount is $3479.63. However I had already made two payments of $337.00 and I want my pay-off loan amount as of 9/1/2017 because that is the day I said I was going to pay it off that was the day my payment was due and no one was able to give me an amount. I am very upset the way that I am being treated. I am not trying to run away from my payments. ALL I WANT IS MY PAY OFF AMOUNT AS OF 9/1/2017. It is unfair that I have all these extra fees because no one is able to help me.
Signed up for this service over a month ago and having difficulty getting some two-party checks cashed immediately no matter what the domination is and payor. Some two-party checks have been cashed by CNG previously and now, they are either denying the checks to be cashed or saying "do not cash" w/ little to no feedback or assistance from specific CNG location, third-party provider (ingomoney.com) or customer service/corporate office email-tele. #s. I agree w/ most of the reviews re. difficulty w/ this company/organization and getting specific responses to questions and handling of your problems/issues.
And, yes, you wait forever in their CNG locations for loan approvals and financial assistance services to be processed/completed; a few competitors are quicker (i.e., CheckSmart, area banks). Most employees I have dealt w/ at Store #984 are pleasant, esp. Tasha who's a good multi-tasker, but the 3rd party provider/approval resolution personnel and trying to reach resolution - corp. office personnel to assist w/ resolution are "terrible!" -- a negative, "no stars." The fees are ok, comparable to the banks or other banking institutions, which I'll go back to.
When I received my loan the lady was very nice. After I received the loan she was very demeaning, she would tell you to sit like a child and take off your hat. She yelled at every customer that entered the building. I was charged 25 dollar late fee twice for being 5 minutes late after 5 pm. I paid off my loan and I will NEVER GO TO THESE THIEVES AGAIN!!!
Check 'n Go Company Information
- Company Name:
- Check 'n Go
- 7755 Montgomery Road
- Postal Code:
- United States