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I am furious at the company. Yesterday I applied for a loan and was approved. Went through with verifying my information and received the email that stated my funds were on the way. Woke up this morning and there was nothing in my checking account. So I get mad. I call the company first thing this morning and was told that my application was approved but later denied. The lady couldn't give me any information as to why it was denied. Now I am scrambling to find money for my surgery tomorrow. This company is a scam and should be shut down! How fraudulent to take all my banking information and then deny my loan. I am so pissed!
I have been receiving harassing and threatening phone calls saying I owe them money due to a loan I never took out. Got a call today from someone saying they were from Ace Recovery. I told them I have never stepped in one of their stores. She said it was an online loan. And threatened again that this had to be taken care of today or they will process to take me to court. I questioned myself and set up payments. But did further research. The company cannot give online loans legally in Iowa. So they could not have given me a loan online. I know for a fact I have never stepped foot in one of their retail locations. So I have never taken out a loan with them.
I have tried today to call Ace to contest the supposed loan, with no one answering. If they do not return my call tomorrow or I cannot reach I will call my bank and stop these payments. I will be stopping them anyway, but will give them notice I am doing so. If they want to try and prove this they will have to send me a copy of the paperwork by mail, not email. I am pissed as hell, one because I fell for this and 2nd that there are such horrible people in this world. You would be smart to stay away from this company!!! I put a 1 star below for application process by accident. I never filled out an application.
I have taken out several payday loans over the past year due to my husband's unemployment issue. All were paid off on time with no problem. I actually tried to take out another loan and was told that my application had been denied! Wow, I don't understand why they denied me. Listen if you need a payday loan DO NOT use this company. Their customer service is awful and they will not explain your loan to you at all. A 450.00 loan cost me 800.00. There are several companies out there that are really willing to help with no problems at all.
My situation was an emergency or I would have never borrowed from Check 'n Go at all. Please do your due diligence and find a more useful company as there are a lot of them out there willing to help and have more employees that are trained for their job. Employees are very RUDE and unwilling to help you solve all your problems/needs for repayment.
Do yourself a favor and run! This company is horrible. After I was approved for the loan, I was given an option on how I was going to pay. I chose to call in with my payment. My 1st payment was due on 1/1/18. It was a holiday so I had to wait until the following day. I checked my balance in the bank and they had already taken my payment! (I NEVER AUTHORIZED THEM OR ANYONE TO GO INTO MY ACCOUNT)! The following month, on the 1st, was going to make my payment by calling in again. Checked my bank and of course they helped themselves again! I closed that account and opened another bank account. Before the 3rd payment was due, I called them to let them know not to go into the account because it was closed. She didn't want to hear it. The 3rd was due went and called to make my payment and was told, we already received it. I asked how they got it when it wasn't even due until today!?
This place has a habit of thinking what is yours is theirs! The loan amount was 1200.00. I paid them 863.00. Called to get a payoff and was told it was 1300.00... I ran to pay them off! So the 1200.00 loan cost me 2063.00 for an account that had been open for 3 months. Not to mention I had a mess with the bank because the account was closed but when they put it through, it reopened the closed account... DO YOURSELF A FAVOR, DONT WALK PAST THIS PLACE... RUN!
I have always had good relations with employees, but lately they have lost patience and treat customers as they please; in my experience today they did not want to attend to the pretext that they needed a copy of the bank statement granted by the bank; I told them that I received the bank statements online, which they said was not valid; in the 21st century when the information should flow more agile, this company is lagging behind filling up cumbersome paperwork and if we add to this the slowness in the attention they make that a visit to this office is tortuous; I mean the place located at 1375 Mineral Spring Avenue in North Providence, RI.
Today I went to Advance America and the change is radical, the attention is friendly and agile.
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I have dealt with five Check 'n Go offices over the last 5 years. Three of them were friendly, efficient, and cooperative. Two of them were slow, and even rude, including one today. So I have now switched all of my business to Advance America, who have been much much faster, and much much friendlier.
Here a few days ago I walked into one of your outlets. It was located in Skiatook. And I was overwhelmed on how many people were waiting on being waited on. And the cashier was doing her utmost to get everyone taken of. So my question is or my comment is: Why doesn't the company allow a second cashier be present on the knowing heaviest payment days of the month. Like the store in Skiatook. Just for those days only! But I also can't figure out what the cashier does if they got a room full of people and has got to go to the restroom and no other cashier there to cover and/or make things go more smoothly on knowing heavy payout days. And that is not say that I think the woman working at the Skiatook is an added plus to corporate. She is very pleasant, fast and very, very concerned for the customer well being! And should be given a raise if all possible. Thank you and have a Good Day!!
The application process seemed easy. I just dislike that you apply with the tedious application needing a lot of information... Understandable though based on the amount you want but wish they would approve or decline you right there. After the application process they say the money will be in your account next day but days later found out wasn't even approved... Waste of time. Ended up going through someone else a different company.
I applied for a payday loan. Got the email saying that my application was done and that the money would be deposited into my acct the next day. Later that day I logged into my account to see if there was an update on my loan and it wasn't there anymore. I called the customer service number. After waiting all day thinking I was all set it wasn't approved. I received an email the next day stating that they couldn't verify my information on my application. So I wasted my time when I could have went to another company. And if they couldn't verify info why wasn't I contacted to get them what they needed and why was I told it was approved and then it wasn't. Very unprofessional, and disgusted with this company. And now they have my banking information. Don't waste your time with this flipping place. They are scandalous!!!
So I had a loan due 11/13. These people assume that the banks are closed because of a holiday so they debit my account before my due date and my account is now overdrawn. I spoke with two supervisors Emanuel and Carlos. They both suck at what they do and have poor customer service skills! There was nothing they could do to help... So mad that I even had to give them 1 star... They don't deserve it!
Check 'n Go Company Information
- Company Name:
- Check 'n Go
- 7755 Montgomery Road
- Postal Code:
- United States