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I currently have a installment loan through CC Bank serviced by Check 'N Go, I needed to change my due date due to some other obligations, however nobody is able to do so. Now I have to go to my bank and cancel all the automatic debits and pay them another way. Very frustrated they don't have to access to update a due date.
I took out a $2000 payday loan from ChecknGo less than 2 weeks ago and when I went on their website yesterday to pay it off, there was no way to do so. I was at work so I did not want to use my break time to call customer service to pay it off so I emailed them instead, requesting the payoff amount. I was giving a total of about $2155 and was advised that interest accrued daily so that amount was only good if I wanted to pay it off “today.” So I responded immediately, around 1pm, authorizing the debit from account. Needless to say, this shady company ignored my authorization and allowed another day to go by before responding! At that time, they advised me that now the payoff amount had gone up more than $20 so my new payoff amount was $2180! Unbelievable! These shady practices need to be more closely regulated to protect consumers.
So i use this product consistently because it is needed until a certain time period. My bills are set up for auto pay so they get automatically charged. Multiple things got charged so i was dollars short for my repayment and it didn't go thru. I wasnt immediately notified about it either and found out just when i went to reapply. I set up a payment to pay it all on the website and it said it was scheduled. No payment ever got charged and it continued to add the days it was due. Then i paid directly with my debit card but while processing, still continues to add each day of being late.
When the payment is finally confirmed (after about 3-5 days) i try to reapply. I can now NOT reapply and their reason is history with creditor (which is them) i was late unintentionally and tried making a plan to which the system confirmed but never charged. Now i cant reapply because of the one late time and like i said im a consistent user. These processes are easy to try to apply but usually denied. Then theres the constant system or communication gaps and now i cant get the help i need. Definitely dont plan on trying again. Thought to share my experience so this gets fixed for the next customer.
Well trying to keep this simple and in a nutshell. Don't go there. I gave him a one-star because I took my son up there to have his check cashed and he was lied to and said that they could not cash the check however they could put it on a NetSpend card. We did not ask for that. We thought we had to do it and now it's been 5 days and he still has no paycheck on that card. In my opinion Check 'n Go is in with NetSpend. It is all a scam to get people to sign up. It's wrong. It's unethical and wrong.
I attempted to apply for a payday loan online and kept getting an error msg saying I already am an account holder. So I called the nearest store near me because I'm desperate to know details of this account and the agent rudely transferred me off to someone and turns out to be the online service. So I explain to the man what I am calling for, give him the last 4 of my SSN and name and then he proceeds to tell me I had a loan back in Sept 2010 $14. As I try to tell him how crazy that sounds and ask how to get this cleared up, he continues to tell me I had this loan, so I had to raise my tone to get him to listen to what I was saying, and asked to get me to the correct dept so I can get this cleared up. He transfers me to a Feedback dept.
The lady says she can take my complaint, I say no this is much more serious than a complaint and a case of identity theft and I need to speak to whoever it is I need to to discuss this. She tells she handles and still asking me for a complaint or feedback about the situation and I have a major problem with that. How do you as a business take situations as such lightly like that. I had my identity stolen in 2010 and every now and then something pops up outta nowhere and I've gotta get it cleared. This here is another and these people only offer me a dept to leave feedback? Are you serious, so they just allow anyone to use other people's identity to open accounts and it's just nothing to them and leave your name slandered in their database. This is not ok.
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Got approved online, went into store and gave them the requested info: check stub, bank statement, references, ID and pick up the cash like the email confirmation said to do. Then store manager says, "We cannot give you the cash." No explanation given, even though I asked why. Then customer service numbers did not even have any record of my application. Next I was informed it was the store's responsibility to inform me of why I was not approved. Called the store back and manager says, "We cannot tell you why." I believe I was approved, and the manager is taking the cash for himself and I will have a bad mark on my credit for this place later on.
If I was approved online, I should have been able to walk in and get the cash - easy. But that was not the case. They played me big time. Either he took the money for himself and is walking around town with my thousand bucks, or he stole my identification and is going to use it elsewhere. I am extremely disappointed and fuming after this incident. They have to be a scam.
Went to the Deer Park location and Michelle was so helpful!!! So was very cheerful and made the experience so easy!! Will definitely come back to Deer Park if I need anything else!! I walked right In and she greeted my husband and I with a smile!!!
I took out a installment loan of $2525 with an interest of 215% percent. I paid in interest about $3,800 in interest only for about 8 months and then when I called to pay it off I still had a balance of $2,100. Think first before you get a loan here, they take advantage of people with emergencies, also they most of them are very rude. I hope this help you to not get a loan in this place. Is not worth it.
I have been a loyal customer to Check 'n Go in Sallisaw, Oklahoma and the new manager (Misty **s) is very rude and disrespectful. So I decided to file a formal complaint with customer service with corporate office. I got a call from the district manager (Michael). I told him how I was being treated by the manager at the Sallisaw Check 'n Go location. And then he started yelling and cussing me out saying she is not that kind of person and that she is professional. I guess Check 'n Go corporation approves this kind of immature behavior.
The district manager (Michael) doesn't appreciate or value his customers. I contacted Corporate again to file a complaint against the district manager. Asking if someone higher up could resolve this. No customer or any human being should have to put up with mistreatment from management or employees of Check 'n Go. I will never do business with the Sallisaw, Oklahoma store location. Check 'n Go has lost a loyal customer.
I make it there on the bus around 15 minutes before closing, EVERY TIME, the lady gives me some speech about how I need to get there sooner. If I come in before you close you have an obligation to help your customers. I don’t need a speech about how your manager is getting on you about overtime. You close at 6 so I’m there before you close. Not only that, they never have cash, their check printing isn’t working and they try to offer you a Netspend card. The Netspend cards don’t work very well, they get declined at the Safeway ATM terminals at the register even when you have money on the card, so I don’t like that option anymore.
Several times my husband has gone in to do a wire transfer and they give him excuse they don’t have the codes to process. I was in there today and a lady came in right after me, not to mention I had to stand there and wait for the representative to get off the phone. She asked the lady why she was there, and she said, "To cash a check." She said, "I can’t do that today," because she didn’t have cash and that it would take 20 minutes to put it on a Netspend card and turned her away. That’s bull!!! Not only that, after I stood there waiting for her to get off the phone, she gives me the speech again about how I need to get here earlier. Ummm I was waiting 5 minutes for you to get off the phone, so what do that have to do with me??? And again the checks weren’t printing.
I feel like if a customer is there before you close, you should assist them, period. It’s called customer service!! You’re running a business and you have store hours for a reason. Just very inconvenient, I don’t need a scolding about what time I get there if I get there before you close. I ended up referring the lady to another check cashing place further down in the shopping center. I’ve seen them turn people away several times because their transaction would take too long. Not professional at all!!!
Check n' Go Company Information
- Company Name:
- Check 'n Go
- 7755 Montgomery Road
- Postal Code:
- United States
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