Consumer Complaints and Reviews
Check 'n Go draft my payment before the due date. They acknowledged the error but cannot explain how and when they will refund my overdraft fees as well as one day's interest. What is annoying about the situation is they could care less. If a payday loan company is needed, I would use Spotloan or Lendup.
Check 'n Go is one of the many branches of Axcess Financial Services. I've relied on them intermittently over the years when money was tight. I'm fairly (sadly) familiar with how payday loans work and I understand that the consumer pays a huge amount of interest in return for the convenience of having cash available quickly, especially consumers with poor credit. But the rest of convenience is supposed to be that it doesn't require a credit check.
I could understand why they would check my credit if I was seeking an installment loan, but in the last year and a half, I've only relied on Check 'n Go for payday loans. When checking my credit records today I discovered that Check 'n Go, or Axcess Financial Services, has performed a hard check on my credit every time I've turned to them for a payday loan. This translates to a ding on my credit and makes me look like I'm desperate for credit. This is simply unacceptable and I will no longer rely on them for this particular service.
I got the the loan on Nov. 23 and paid it off Nov. 27. They stated they returned the funds and call. Looked for proof on my phone records AND Mastercard records and neither shows any money paid back. I don't know what to do.
I had a title loan through check n go and they came and took my husband's car and when I went to go get his car back they told me that I needed to pay off the loan that I had, which I did. And then I went and got the car and they told me I didn't have to pay the repossession fee and they told me the title would be in the mail within 6 weeks. And this was back in august and I still have not received the title. I called today and they said I need to make a payment to them because I never paid that amount I owed. Well sorry but when the company tells me not to make that payment then I won't.. So now I'm beyond mad.
I got a loan at Check 'n Go. But if I knew what I know now, I would not have never gotten one. The representative bugs you before your payment is due. If you try to pay extra, she want take your money unless it's the amount she wants... This is the worst company to borrow money from. Their interest rate is ridiculous. Even if you want to cash checks, they charge way too much. Once I pay this loan back, I rather do without than to borrow from them again. I would advise everyone, do not borrow money from Check 'n Go security finance, and the other loan companies is a lot better with their payback options and interest rates... CHECK 'N GO IS A BIG RIP OFF.
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I paid off my Title loan. I was told it would be 6 weeks. When I called corporate the number does not have an option to speak to anyone that can resolve this matter. 6 weeks is way too long.
I refinanced the loan and was informed a payment would come out of our account on 10/8/2015. This morning 228.00 was gone from our account. I know this was the refinance charge but nowhere did it say that it would come out before 10/8/2015. I do not understand why this happened and how they can get away with not informing us this would happen.
I want to know why Check 'n Go gets away with not allowing a person a full 30 days to repay a payday loan? I'm on Social Security Disability and I get my check deposited direct deposit at midnight on the 2nd of every month! I have been getting loans with Check 'n Go for quite some time now, but this woman who is the Manager of the Sapulpa, Oklahoma Check 'n Go office has never allowed me a full 30 days to pay back a payday loan! I don't think it is fair that they get away with doing this.
This Joyce woman who is the manager is one of the most hateful sarcastic people that I have ever encountered in my 64 yrs on this earth! Every other loan place that I have dealt with has always given me a full 30 days to repay my loans! So how in the world does Check 'n Go get away with not giving a person a full 30 days to repay their loan? Please respond to this so I will know ok? Thank You! I'm very very upset over this. I DON'T THINK IT IS FAIR AT ALL FOR THEM TO GET AWAY WITH THIS!
I took a 1700.00 car loan out in June 2014. And another 1000.00 loan at the same place around 8 months later. That's 2700.00 dollars total. Correct? So far I've paid them 4400.00. They told me now I still owe them over 3000.00. What the Hell is going on and how do I stop this huge RIPOFF.
I went in one day 5 o clock... thought about refinancing. While I was thinking, the manager started getting mad because I was asking her questions. I'm not going to just say you sign me up! 535 dollar Loan paying back over 500? I'm not stupid. I want to work on my credit but not pay 500+ in interest. She started getting an attitude after 3 questions. Come on, you're a manager? I told her she was being rude and I felt harassed for asking questions about what I was going to get myself into. Well, she told me to get out and that I was wasting her time and that she could have been doing other things. Like what? Making fun of the people that come in? She did talking about the people in front of me.
I called the district manager told him what happened. Well next day I hear from a friend who recommended me that she told the guy above I take my anger out on other people for what happened to me. Come on you white trash. Yeah I have 3 fingers from a motorbike wreck that I caused myself. But I blame no one but me and who cares. I'm glad that no one had to suffer from my stupidity. You NEED to be fired "candi", that's what she calls herself. Webb city mo. I like my claw, it's part of me now. I'm not scared to make jokes about it either.
I have used them for over a year. They were always very nice/helpful. And I could live with the monthly charges. Once a year I guess they make you update your info... pain in the butt... but sounds feasible. First issue I have ever had where they took out 2 payments, instead of one, I am overdrawn... worse... I can not pay my son's rent so he will move out. I have no doubt they will take care of this situation. If not my bank has a vigorous fraud unit. I have liked them for a long time.
I got an installation loan for 2505.00 - I had already made total payments of 1290.67. Work changed payroll biweekly dates. When I advised Check 'n Go. was told only way to change my pay loan date was I had to refinance the loan. My payments or higher. When I added all the payment total comes to 7098.58. They advised the 1290.6, was just for interest no credit to the loan and nothing can be done about this.
Spoke with an associate on 07/16/15 to set up payment of $179 on the 31st of July. Payment was set up and agreed upon. To my surprise on the 17th of July some sort of electronic check was posted to my account in the amount of $307 dated for the 16th the day I spoke with them seriously making my account overdrawn. I called them and was treated very rudely and told that they did not know that transaction was set to post. Do not deal with this company. I had to close my checking account and open a new one to prevent this and I will now pay via money order.
I was suppose to receive a payment on a Tuesday and today is Sunday. Wtf. I'm glad my son tournament is over - I would have been pretty broke.
I had paid my payday loan off every time. I have fought with them 3 months 3 different times they hit my account and over drafted it. This time they hit my account twice, won't give me my money back, and got a massive attitude with me. And doing it without my approval.
Called in a payment and Check 'n Go charged my debit card twice without my knowledge. Still fighting with them. In the meantime, I was whacked with late bills, interest fees and credit score drop. They claimed it was not their fault - as if I was responsible. However on a recent trip I could not call in my payment, they withdrew it the same day. When I called about it, they told me they did not need my permission. Please beware.
I will never use Check 'n Go again. A month ago I had went in to get a $500 loan. Payment due, I was out of town so I called and used my debit card. The next week I noticed I missed a call from them, so I called back and was told that my payment showed that it didn't go through so she sent my check in, but it's showing up now and was told to make stop payment of check at my bank. I talked to my bank and they also said that $565 was taken out and I put stop payment of check.
Well this morning the bank told me that Check 'n Go took out $565 and I'm overdrawn. I called Check 'n Go and told them I didn't owe them anything because I paid them over 3 weeks ago. She said that it's showing I never paid it back so now I'm having to take my bank statement to show proof it was paid. I tried calling corporate and they give me different #'s to call and I had talked to 10 different people and all hung up on me. So how would a person get things like this taken care of??
While employed there I was robbed at gun point and went out on leave and was illegally fired (while out on leave) and they cancelled my health insurance too. I had to fight to get my job back. In less than 4 yrs. I had over "8" D.D.O.'s!
Check-N-Go treats their employees like crap. They expect you to work by yourself for months on end and they don't appreciate anything you do.
I needed a loan. It's Wednesday, I get paid on Friday. I was asking for $400 after spending a lifetime giving up everything but my blood type. I was denied after all the hassle. lol. I find out they running credit checks on a payday loan? I have emailed them 3 times waiting on response.
I wish there was a (-) negative star rating! This company screwed up. The money never got to my account. But when I called they were SO VERY RUDE. Told me that I was still responsible for this loan and for at least 3-5 DAYS!!!! they couldn't do or wouldn't do anything! I am STILL being charged interest at this point and responsible for this. Then wouldn't reprocess this, and told me that I HAD to wait 3-5 days to even restart another loan. I have NEVER dealt with this much rudeness... Spoke to 2 different people and supposedly different departments, and BOTH were just as rude. Their agent entered the account number wrong. They can tell that they sent the money to the wrong place... but now I have to call back in 3-5 days ("sometimes up to 10 days") to deal with them AGAIN. So much for a quick loan for a few days. This has turned into a nightmare!!!!
In July 2014, I received a pre-qualified loan letter in the mail. They told me to bring down proof of income. Then told me I did not qualify. So I got a payday advance. After about 3 PDA I came in to pay shortly after having surgery and having a fluid recovery bag hanging on my side. The mgr/regional told me they were going to be stopping PDA but I was approved for a loan (no inquiry from me), had to do the paperwork twice due to my condition. After making 3 payments on time I came in and made a large payment before the due date. At the end of that month they charged me a late payment for not paying another payment that same month, and another charge each month since. Still making payment on time. That's extortion using my credit as hostage.
The Store on Guadalupe St. in Laredo open late when it says open at 10.30 am. I'm very mad. The store is supposed to be open on time and people working there are so rude - bad customer service.
Do not apply for a loan there. Even if you're denied a loan they keep "all" your personal information on their website even routing and account numbers! I asked to have my info removed and was told no because they need it for auditing and marketing reasons. Sounds like bs to me! Beware!!!
I had gotten my SS check paid to me early and I paid my loan off before the 3 as my money come in on that date and right after I paid my loan to the Check 'n Go in Belleville Michigan and waited 2 hours and her knowing I was there to pay and re-borrow the manager there said "I can't loan you money till Monday" and I was so upset for her screwing me over like she did!!! That was totally wrong!!! I need to speak to customer service about the transaction she pulled on me! Please call me ASAP at **. That was awful of her to do that...
I went to the store on 21 and card. I have been going there for 2 years - the staff has always been friendly and courteous. On this occasion I was treated by the new manager - she first told me she would be with me shortly after she made several calls complaining about a customer. When she finally called me up I told her instead of making a partial payment I would pay back the entire amount and Reborrow. I have done this for 2 years. She said that would be fine after I asked her if there would be a problem with me reborrowing.
She took my money. Oh and the whole time was talking to another employee about a customer. She said I would have to refill an application and provide all new check stubs. I told her she should have told me this in the beginning. I didn't bring check stubs with me. She shrugged her shoulders and rolled her eyes and handed me the paper and told me to fill it out. When I came back I told her I would never be back. I also asked her if she was the manager. She said yes. I told her she was an ass and didn't know how to deal with the public and just lost me and even though they made a lot of money off of me I would never step foot in there again. She does not know how to talk to you or treat customers. You just lost a good customer.
When I received the money, I went to make a payment on all of my pay day loans, as I usually do. While I was making a payment at another loan facility, they told me I could borrow the money to pay off Check 'n Go. I called Check 'n Go numerous times to retrieve my information. However, all I got was a voicemail that was never returned. When I went to make my payment at Check 'n Go, I was told my checks had been deposited 2 days after it was due. I have gone about 10 days past before. I asked why didn't someone call me as they usually do. The manager said my number was not a good number. I asked her to call my number and she did and my phone rang. I still have the same number, feel free to call me.
I asked her for the corporate phone number and she gave me the district manager bit. When I called, all I got was a voicemail, neither times did anyone return my calls. Another thing, when I go to Check 'n Go, there are people standing around to be waited on and 1 person behind the counter cannot assist. When I asked about this, I was told the person was the district manager and she never assists with customers.
The store in question is Check 'n Go 716 Alta Mere Fort Worth Texas 76116, phone: 817 731 4156. I decided I will let them send my checks to the D.A. office and take them to court if I am able. My contract says I receive a disability check on the 3rd of each month, the lady told me it was deposited a day or 2 later.
MY FIRST EXPERIENCE WITH CHECK N GO..... I called to see if they were open/location & was told to come in. I drove to the location 4762 Lankershim, North Hollywood, Ca, NO ONE THERE & A SIGN SAYING BE BACK IN AN HOUR???... at Lunch-time on a FRIDAY???....Before Valentines Day. I asked ** why she wasn't here. She claims she went to the bank??? (Convenient answer) BUT WHY didn't go to the Bank before she opened at 10:30am...And in a busy strip mall and got an attitude after that question.
She then proceeded to serve everyone ahead of me. Dealing on the phone, checking peoples' check in the bin ... then on the computer... All while I wait AFTER WAITING IN THE HOT SUN OVER 40 minutes outside...and calling the emergency number on the door TWICE... NO ANSWER. We had 6 people waiting outside for ** to open the doors.
After dealing with 5 other people ahead of me and I was first in line...And finished my application quick... Plus I saw when she did... start entering my info...after everyone else. Because she would have had "my info" on her screen...I've gotten loans at other places... I know the 1st time all my info has to be entered.....But enter it.... not everyone before me. I asked her if she can finish with me so I can leave and that's when I got more snide comments, so I asked her if her corporate office was in OHIO? She said again with "attitude" "I don't know but if you have any issues... my Boss' number is on the door...." and threw my money on the counter.
I see this isn't the only store that does this.... WHERE IS YOUR CUSTOMER SERVICE... & why should I ever go back to have this "all about her attitude" have my business!!! ** NEEDS CUSTOMER SERVICE TRAINING!!! Plus I did not come to Check N Go ...for an attitude...Just a loan. But if this is how your customers are treated???..... I would like a response....
On 6/7/2014 I applied and was approved for an installment loan. At this time I specifically asked it this loan would be reported to my credit report. I was advised that yes NCP Finance would report the loan once the loan was paid off. On 11/22/2014 I paid off the loan and again asked if this loan would be reported to my credit report. I was advised yes but to allow 45 days for it to appear on my report. On 2/16/2015 I pulled all three credit profiles and no loan was reported.
I contacted the store and was advised that they, meaning NCP Finance, recently changed their policy and would not be reporting the loan. I was told to contact NCP Finance to see if my loan was before the policy change. I contacted NCP Finance and was told I was lied to and that NCP Finance has never reported loans from Check N Go. I would have never taken the loan if I had been told the truth from the beginning. Who takes out a loan with that much interest and that many fees?
Check 'n Go Company Profile
- Company Name:
- Check 'n Go
- 7755 Montgomery Road
- Postal Code:
- United States