Chase Bank Reviews

I am writing to express my deep dissatisfaction with the service I received at the Chase branch located at 380 E 4th Ave, Hialeah, FL 33010 on a recent visit. My party and I waited for more than 1 hour and 30 minutes to be assisted by a representative. There were only 2 representatives available to attend to the entire line of customers. After waiting that long, we were forced to leave without being served at all.

It’s very sad to report that after banking with chase after many many decades that they quality of customer service has gone into the toilet. Specifically the branch in West Los Angeles run by Hector ** and his team is the most incredibly rude, disregarding, dismissive branch. Their reviews, of course speak for themselves with one store average reviews. The team is busy, socializing while clients sit and wait. Even with an appointment, they do not know how to manage their time. Usually on personal calls and other matters. They make numerous errors and mistakes as you can see in the reviews.

A business paid me with a check that’s wrote on a Chase account. I took to the brand new branch in Azle and they wanted to charge me $10 to cash it! No I do not have a chase account but the check is wrote on their bank! I just find that crazy! I will just deposit in my bank later on.

I do not recommend this card. I have this card for over 20 years. A check got lost in the mail, they claimed they tried to call when the account was days late (not 30). No call as my office line is recorded. They sent emails but they send out so many sales emails they all blend together. Anyways when I got an alert from CK that I was late, I had to go investigate. Called them with the check and the number, it was lost. NEVER HAVE I EVER been late. They didn't believe me and reported to the credit Bur. My 100% payment history dropped. After talking to supervisors, etc., no one would do anything. Claimed it wasn't their fault. I paid the card off which I didn't owe much anyways and canceled the Card. They lost a 20 year plus customer. Use Caution.

2 stars for Chase Bank's bad procedures to verify a check to clear (let's wait until the customer calls to have funds released, and we will attempt to call the bank from which the check comes from, or wait the full two weeks to make sure it doesn't bounce and come back, if no response from anyone, then we will release the funds.)

Chase bank is literally probably one of the most horrible banks in the world that there are. They find any way to take a fee for anything that they can, they charge you just to be a member, and even when your paychecks are direct deposited or even a paper check put into the bank, they will hold two thirds of your check, like it's a freaking scam that you're trying to pull on them for at least twenty four hours. Honestly, if you're looking for a bank, I suggest going anywhere but JPMorgan's Chase Bank. I plan on switching myself.

** at Chase Bank Jefferson Street Lafayette, LA needs extensive training.

I am extremely disappointed with Chase Bank and how they handled my dispute regarding a defective electric bike purchased through Walmart’s app. I trusted Chase to protect its customers from situations exactly like this, but instead, they completely failed to help me. I purchased an electric bike on October 31, 2025, with a one-year warranty. In April 2026, the bike stopped working completely. Walmart customer service later informed me that the third-party vendor was no longer working with them because of issues with scamming customers. I spent weeks sending pictures, videos, and emails to the manufacturer in China, only to be told that they would do nothing to fix, replace, or refund the bike.

I opened a personal and business account with Chase. Every time I tried to do a business transaction such as a transfer, I got a call from the fraud department wanting to know why I was doing this and would spend 30 minutes explaining why and answering the same questions multiple times. Then they asked in a survey what I thought about them and I told them they were a pain and made it difficult to do anything. The next day the closed my account and said that I would receive a letter and a check. It's been over 2 weeks and still they say my account is still under review and don't know when my money will be sent to me. Contacting the fraud department who closed the account does no good as all they say is they don't know and have no information. This company is a joke and had I known they were so poorly run I would have never gone there. I can't believe they can legally do this.

Opening the account online wasn't difficult, but it wasn't particularly easy either. The first issue I ran into was Chase's limited business categories. As a Social Media Brand & Recruiting Strategist, there wasn't an appropriate option available. After spending about 12 minutes on the phone with a representative, we eventually settled on "marketing consulting" because it was the closest fit. The bigger problem came after I deposited a personal check through the mobile app, which Chase itself recommended as a deposit option. About two hours later, I received a notice that my account had been locked due to "suspicious activity." When I called Chase, I was informed that I was completely locked out of my business account and could not access any account information. Meanwhile, the funds had already been withdrawn from my personal checking account.

I tried to open account online. It rejected me for credit worthiness, then I realized I had frozen my credit at Experian, Equifax, and TransUnion for security. I unfroze, then applied again the next day (today). Same message. My credit score is 799. Tried customer service on the phone, and they were useless. Guess I go elsewhere.

I’ve been with Chase for a little while. Deposited money from my job and all of a sudden, according to Chase, they’re there for their customers. They don’t do nothing wrong, but they close my account without notifying me and couldn’t give me a reason why so for all you that owns Chase please look out for your account because they will close it on you and not have to have a reason and I hope y’all share this and get the FBI involved because Chase needs an investigation because it’s fraud to their customers so again for all you, Chase people watch your account because they will close it on you.

Terrible customer service. I was denied an account just because I couldn’t come in on time to provide my identity, and when I did, they wouldn’t open an account for me. I would not recommend them. They also have had several lawsuits with Jeffrey Epstein. I never wanna get involved with them.

I work for Renewal by Andersen in Stamford CT & unfortunately there was an issue w/direct deposit, so I was given a paper check. I bank w/Citi/the check was drawn from Chase. Rather than depositing into my bank I decided to go to the Chase Bank in Greenwich CT to cash the check & hopefully pay for needed summer camp for my son. Summer Camp means I can! I drove to the Chase bank on my lunch break w/the check & the teller told me they could not cash the check because my company (Renewal by Andersen) did NOT have an account with the check drawn on JP Morgan Chase. Confused and frustrated I left the branch.

I know that business models everywhere seem to be moving toward a business model where customers are sliding more and more into the abyss. The less available you are to the customer, the better for your business because you don't have to spend time dealing with them, despite the fact that they are your backbone. I get that model totally, but I don't believe in it. A lot of us with memories of good business don't. Unfortunately, with things moving more and more electronic, it lends itself to greater fraud. Banks are doing what they can to combat this and Chase seems to be leading the pack there. But with the de-emphasis on the customer traveling with that, legitimate customers with Chase for years get caught in that broad net with very little assistance to get out.

I opened a Chase account. As an international bank I could hold my US dollars in, as I live abroad. It seemed like a good choice, they told me if I dipped below 50$ I would start getting billed 15$ a month. I used the account for a while, then eventually decided to stop using money from it and keep it for a return trip to the US. After a bit all the money in there was gone, which was around 500 bucks, I added 200 more just to keep the account from being charged the service fee, after a few months that money was gone as well, and it turns out for the course of 2 years this scammy shit bank has been charging 15 dollars a month basically just for the account to be open.

Worst bank ever. They can't do my payments with some issue. They are rude and incapable of simple tasks. Never again will I use such a retarded bank. Account closed. Life much better.

My grandson got my phone and did some charges, well Chase Bank talked me into pressing charges and my grandson went to jail and is still there and then coach denied my claim and did not give me my money back, I would have never pressed charges. Now my family hates me, I’m 65 years old and all alone, thanks a lot chase.

I recently opened up an account with Chase Bank!! Nothing but great experiences this far! Thanks Chase!

Opened an account, had a customer pay me, Chase would not release the funds to me. After over 2 weeks of complaining, I went to FDIC yesterday, then finally chase responded saying they are closing my account and I must wait for 120 days for the funds to be sent back to my client. Does this seem legit, ethical, fair? My word this is not a good bank to deal with.

While on vacation my limit was reduced without notice. This is following a 6,000.00 dollar payment. I called customer service being as though this was the card I brought for my vacation. The customer service rep was rude, uncaring, and basically told me tough luck. Although I'm not closing the credit account, I will never charge another dime to this card.

I had one of the worst banking experiences with Chase. My funds were placed on a 7-day hold, and during this process I had to call three separate times just trying to get answers. One representative hung up on me, and across all three calls I felt ignored, dismissed, and treated like I had done something wrong simply for asking about my own money.

This month, by mistake, I sent an online banking credit card payment to Chase when I meant it for another credit card bank. Yesterday, I realized my mistake and called Chase Customer Service requesting my credit balance of $832.99 back. I was given a choice between getting a paper check or having the credit deposited directly into my bank account. I chose the latter, thinking it would be faster. The Chase rep told me to expect an email from Chase, requesting my bank account information. At 2:08 am this morning, Chase emailed me with a link to the site where I could enter that information. However, at 10:00am when I read the email for the first time and clicked on the link, it said my session had expired! I was at a dead end!

This has to be the most inexperienced group of players in the mortgage industry. Although they made the error they are not willing to admit that. Customer couldn’t be right Although they failed to open the documents until 3 days before closing they claimed that the documents were never sent. We have the electronic evidence but Chase said it can’t be verified by their IT team. Seriously? A 10 year old could find it given access.

The worst bank I've ever used. Endless fees for overdrafts (and your card doesn't decline auto-payments so overdrafts happen all the time). Also a monthly fee of $15 if you don't meet their requirements - which I didn't because I've been using another bank because you can't close your checking account on the phone - you MUST do it in person. Wasted so much time on the phone just to hear I can't cancel over the phone - couldn't the first person have told me this? WORST BANK - SO MANY BETTER OPTIONS.

Absolutely terrible banking experience. As an international customer, opening an account at this Chase branch turned into a months-long disaster because of one incredibly incompetent teller. Shortly after opening the account, it was frozen due to “security issues” that the employee completely failed to handle properly. Emails and calls went unanswered for months, and I ultimately had to go into the branch myself to fix the mess. At one point, a backend security representative needed information directly from the teller assisting me — and he literally dropped off the call before resolving the issue.

I lost my card and was told I would get a replacement next day. Here it is a week later and no card. Whoever sent it out put the incorrect address on it and now it will be 2-3 days more. Also I keep requesting a hard copy of statements mailed but nothing

Tatiana **, as Assistant Vice President and Private Client Banker, took the time to help me find strong investment options for my funds. She devoted a considerable amount of time to clarifying the details of CD and High Yield accounts for me.

Had a IRA that didn't make shit. Now they decided to send me money. This may cause issues with SSI. Way to screw the customer. Never again.

Worse automated service, non stop mistakes, non stop marketing emails, hours and hours on the phone to fix a simple issue.

I have had 2 late payments in the past 10 years. Both from Chase for a annual fee charge of $22.00. Never carried a balance with them. I asked if they could help and they refused. Took my credit score down 59 points. Stay away, they are a terrible company.

This overdraft fee charges have to be stopped immediately. It feels like a soul robbery. They keep changing the rules, and every time we try to get our money back by begging someone on the phone, they charge us more. It’s a humiliating ritual. I read their website page to find out what rules we need to follow to get three charges back, and it’s so complicated. We’re not their pets; life is hard lately, and many people are struggling with their bills and auto charges. They’re using aggressive tactics to steal our money, and it has to stop. I wish Chase Bank would go bankrupt for hurting so many people, including me. Enough is enough. Karma will get them.

I only use your card for everything even though I could go anywhere. I charged something but was denied. I called to get an increase on my credit limit but they wouldn't give it to me. I don't see what the problem is because I deposit thousands in my checking acct and get zero interest. Now you're forcing me to pay you off, get rid of your card, and close my acct. You will never make a dime off me again for the rest of my life. I've been with your bank since 1978.

They sent the wire transfer to a wrong account and it's been a year that I have not received my money back. They keep lying saying the other bank has the money but that is not true. I called the other bank and they said, when they send the wire to the wrong account it goes back automatically. Chase bank steals money from people this way. They are scammers.

On 2 May I deposited several high value certified/bank checks from other major banks with NY E86 St. branch. As of 4 May 2026 those do not appear on my account. While Chase, as reported, routinely let deposit thousands of altered scam checks to go through at the cost of its customers, I do not see why official other bank checks are withheld, the only explanation is that Chase is making a lot of money if this is made and illegally on a large scale. The Chase top man, J. Dimon, should take a better care of this bank's practices (such as Madoff, Epstein, etc.) rather to comment on a daily basis on political issues of this country.

Submitted a claim for a charge by Snappr an app based company who charged for fees, never provided service, neither a refund. Chase took their side and made my account go negative. On top of that, Chase charged my $64 for overdraft fees. I will never bank with these big banks again.

Chase bank engages in Improper Chargeback Approval Enabling Cyber Theft by customers to small businesses.

Am a small business owner, and it has now been four business days since my customers made payments via Chase. Despite multiple follow-ups, the funds have still not been deposited into my account. This delay is directly impacting my ability to meet my own financial obligations. I have contacted your customer service team three times. During my second call, I was assured that the funds would be deposited by midnight that same day. However, when the funds still did not arrive, I called again and was informed that no one could explain the delay. I was told that a supervisor would respond within 24–48 hours, yet I have still received no clear explanation or resolution.

I'm homeless. They don't care. Gave me a 34 dollar fee. I lived on ss income.

In June & July of 2025 over $257K was stolen out of our saving and checking account with Chase through Zelle transactions. Since January, 2026, when I learned of the theft as my husband of 34 years had died in December, 2025, I began to research what happened. Bottom line, hackers got into our account at Chase and impersonated Chase and took over the account. They called my husband repeated during this time representing Chase Fraud Dept. and while my husband believed he was working with Chase to prevent fraud, it was the impersonators. They called him, sent him text messages, documentation on Chase letterhead, agreement to settle the fraud all the while stealing our money. Chase can only investigate Chase, which really is a joke. The number one bank in the USA with billions of dollars and they have ZERO security protocols for Zelle transactions. So don't use Zelle!

I made a mistake opening an account with Chase.. they are very incompetent, their services are slow, poor.

I hate Chase. They are a bad bank and full of shit and lies and they steal your money and treat you like shit.

I have been a customer of Chase Bank for almost 30 years. They have many bad practices and are getting worse. I deposited a check from a national insurance company. They decided to put a hold on my money. How is this OK? It wasn't a person check. It was obviously a real company check. I deposited on Saturday and they still haven't released the funds. They said it's not technically being held. It shows up in my account balance but not the available balance. How is that not holding it? I can't use it. It's my money. Due to this along with $34 overdraft fees, double charging any outside atm use, and making impossible to link with a credit union account... I will be closing my account as soon as they release my funds. Horrible business!

I've been a Chase customer for over eight years and hold a Chase Ink Business card. After that kind of tenure, I expected to be treated like a valued customer. Instead, I was shown the door without a second thought. When closing out my 2025 business finances, I made two early payments to ensure my balance would be zero heading into 2026:

If you turn 18 on a certain date, two weeks later you can still not open an account online even though the website states you can. You can't open it the day you turn 18 or a week later or even three weeks later. They need to update their system more than once a month.

This has to be the worst bank we have ever dealt with. We have several banks and are treated with respect and dignity but not at the Milford Ohio branch of Chase Bank. We were considered a private client. We had trouble from the start, first applying for a credit card with an 850-credit score. It took several calls and 3 weeks to get it. Then the private banker had all of our personal statements from other banks to make recommendation, he had them forever and I was called to retrieve them back, I waited over 20 minutes as he watched me from his office window, and I left 2 different times.

I had an excellent experience working with Giovanny ** at Chase Bank. He is highly professional, knowledgeable, and truly understands the banking system and financial management. Giovanny took the time to explain everything clearly and made the entire process smooth and stress-free. His expertise and attention to detail really stand out, and he goes above and beyond to provide great service. I highly recommend him to anyone looking for a reliable and skilled banking professional.

I have to agree with the negative reviews given to Chase. My account was closed without clear explanation. I didn’t use the account much. It was just a personal account with a monthly fee. I tried to reopen the account and after making an appointment and waiting was told I can never open a bank account with them again. I was shocked and clarified “never”. They said, "That is correct!" So to the point, if you don’t have their monthly fee in there each month then they will close your account and you will never ever be able to open an account with them again. Absolutely ridiculous. Chase doesn’t give second chances for busy single moms so Chase is not worth doing business with. “Unless you're perfect like they pretend to be”.

Department of Claims, didn't have empathy with Client.

The worst bank ever. Your direct deposit don’t hit until 4am. They are always experiencing online difficulties which leaves you stuck not able to pay for your purchase suck an embarrassment overall. I’m done with this bank.

Chase Bank has the worst customer service. I just spent an hour getting codes to unlock my account and then was told to call customer service. I did that, I punched in all of the info they needed, only to have a person pick up the line and then hang up on me. I am majorly pissed; they can take their trashy card and shove it along with the account. I never use the damn card, and never will if I can't access my online account.

I order a new Debit Card on April 6,2026 went in person to check got treated like dirt made a called to customer service spoke to different people ask for a supervisor and was told that I want a new card to be sent out in a rush I had to pay $15.00 when I ask the supervisor to waive the fee she no when I said this sounds like a bait and switch she decided to just hang up in the middle of the conversation what is going on with Chase nowadays.

I can use a digital id to buy cigarettes, weed, alcohol anything but can’t use it to cash a check. What a joke.

I went into the bank to cash one of their checks from Nissan. Opened a bank account to cash it. I had bills so I was Zelle my money in my account. Mind you I have other banks. Only using money in my account. Why they close my account no warning. Talking suspect activities. What's suspicious of using money in your account lol.

Chase are liars. I was looking for a new bank to sign up with. They promote a $400 bonus for new customers who sign up. I signed up and got accepted in February. I have a company that I work for that I got direct deposit requirements were equivalent up to $1000 in direct deposits. The first deposit and the second deposit total up to $1125. I called numerous times asking Chase about the matter. The customer service reps told me that they see it on their end but on the other end, it shows different. I said, "What do you mean?" They say, "On our end it shows ACH direct deposit but on the opposite in it shows a direct deposit." How is it possible that a company that I work for is not showing as an ACH deposit on both ends so the lady told me on March 5 that I should be receiving my $400 bonus, which was the promotion to sign up. If I haven’t received it by the 20th to call.

Outstanding customer service. The best staff super caring and professional and helpful, all their employees from Florida, Colorado, California, amazing bank.

Had an exhausting experience with Chase Travel. I had to call twice just to get a rental car and three times to secure a flight home. I spent about three hours on the phone. Specifically, agents Angel and Ynna refused to provide their agent ID or a case number. I expected more transparency and efficiency from a service like this.

Chase Banks are the WORST bank I've EVER Dealt with! I'm my Mother's DPOA and Chase Is her bank unfortunately. They have Very Questionable Practices and I wish I had the money to Sue Chase! HORRIBLE Customer Service and They Allow Money to be Taken Out of her account by her Now Dead husband's family! WTH!? BEWARE of Chase Banks.

This has been my worst experience with a bank. If you care about your money, I strongly recommend not doing business with them. Their fraud protection is very weak, and I do not trust them to keep my money safe. In my case, a fraudulent company charged me extra for a transaction I did not authorize, and the bank did not help me resolve the dispute. The Better Business Bureau even gave the merchant an F rating, but the bank did not defend my case or take action, even after I provided proof. I feel they hire people who are not able to help customers. I plan to cancel my cards, even if it affects my credit score, because I would rather protect my information. The customer service has also been disappointing and unhelpful. In contrast, my experience with Discovery has been much better—they fight for you and give you peace of mind that your money is protected.

Been with Chase over 25 yrs, with over 250k invested in chase, to call me small potatoes and continually degrade my entire family's trust and expectations of them. When we told them we were about to close all our accounts, they just said ''well that's your choice'' and hung up after wasting hours of our time with no answers, just runaround!

My Chase accounts were closed twice. First, my debit account was shut down and never reopened. Now, after seven years, my credit card was closed for a random review. One banker approved my documents, another contradicted that. They repeatedly promised it would be fixed in hours, yet I had to call again and again. I experienced inconsistency, conflicting information, and delays. A bank this size should be reliable. Instead, I was left sorting out their chaos. They must do better... Instead they applied arbitrary decisions, contradictory instructions, and unclear standards. So frustrating....

The absolute worst experience ever! $500 worth of scam charges, my hard earned money was constantly disappearing and Chase did NOTHING about it! I’ve closed my card 4 times before leaving the bank for good. They should be ashamed.

Chase is HORRIBLE!!!! They are in my business WAY too much. Asking too many questions when it's none of their business. My company was founded in 1958 and they are treating us as though we are criminals or doing something shady. I am going to close all of my accounts (I had up to ten at one time) and go to Wells Fargo - who treat me as if they actually value me as a customer. I HATE CHASE!

I spoke with Veronica (in Arizona) at Chase a couple of days ago. She was professional and knowledgeable, and actually seemed to care about getting the issue resolved. She got it resolved quickly. She was great. The other people I talked to at Chase were not knowledgeable and seemed to not really care.

At one time Chase was a great bank, they valued their customers and provided good customer service. Unfortunately, Chase that it was acceptable to outsource customer service to other countries. That includes trusting foreigners with your money. The secure messaging is a complete joke. You send a message and days later you might hear back from them. When you do hear back I get another email stating I will receive an email. Then I’m asked if my issues were not resolved to send another private message. It’s a round robin wasting your time and running you in circles. It’s ridiculous. Jamie ** had to work hard to screw up customer service so bad. You might want to find a bank that has not outsourced their customer service to overseas if you want to keep your money.

Customer service has been extremely poor and unhelpful throughout this process. I filed a fraud claim on Friday, March 20th after discovering that thousands of dollars had been stolen from my account. I was first alerted to suspicious activity on Wednesday, March 18th when Chase contacted me about a DoorDash purchase. I immediately informed them that the charge was not mine. At that point, I expected a claim to be opened for the recent fraudulent charges in March.

Horrible, horrible, horrible customer service. They don’t care about their customers. Will drop you after taking money from you. Was with them for over 15 years and they didn’t care to just let me go after someone hacking my account stealing $5000. No remorse, no help, no fear in the world. Would call Customer Service and get the runaround. Have at least talked to 50 people from a Chase customer service center probably More and everybody was not helpful.

I've been a customer for Chase Bank for the last few years now I'm a disabled man and I can't get around their banks are not easily accessible from the places that I live. Yesterday I had a customer service call with somebody who's supposed to be from the escalation team. I have spoken to several other people at Chase who had more understanding than this individual who treated me like honestly the best way I can describe it is a piece of trash. And then they answer the phone and they say thanks for being the best part of Chase Bank. I tried to explain my situation and how difficult it is and this person just didn't care maybe so angry to the point that I was cursing and hung up.

I have been a Chase customer for 30 years and I have had no complaints until this year. I deposited a $2,000 check at an ATM on Jan 30th and they failed to credit my account for the deposit and did not feel that it was necessary to contact me about this. When I went to the branch to inquire about it, the tellers were incredibly rude and unhelpful. I spent another month dealing with the main office and it still has not been resolved. These people do not care about you as a client or as a human being.

Worst experience I have ever had in my 50 years of banking. No one can figure out a simple issue on your end. I spent 3 hours on the phone with 3 different departments where not one individual can figure out the issue with my account. I am enrolled in a program but cannot access it.

Chase Bank disregarded the standard dispute resolution process in a cardholder claim involving a $1,400 auction lot that was accurately described. The auction’s terms and conditions, which the cardholder explicitly agreed to, were not considered. The outcome allowed the cardholder to retain both the merchandise and the refunded payment. Furthermore, the arbitration step—an expected part of the dispute process—was never offered or initiated.

This bank is a horrible institution. Chase closed my account with no notification. I have 2 thousand in account they refuse to give me access to my funds. Customer Service is a joke. They can't tell me anything. No access to my account. It's locked and can't even get my money. Worst bank I have ever had.

If you think Chase will protect you — stop right here and don’t use them. I had an unauthorized charge of nearly $8,000 on my Chase Sapphire credit card. Not only did Chase fail to flag or pause such a large transaction for verification (something most banks would do), but they also denied my dispute. To make things worse, I called them within minutes of seeing the charge — and their system was down. They couldn’t even access or review my account at the time. So not only was there no fraud prevention, there was no real-time support when it actually mattered. This has been an incredibly frustrating and disappointing experience. For a bank that charges premium fees, the lack of fraud protection and customer service is unacceptable. Save yourself the stress — take your business somewhere that actually protects its customers.

I've banked with Chase so many years that I've even forgot when I first opened my accounts. Couple days ago I called Chase 800 number customer service to make appointment with my banker to renew my CD as renew date is coming up in couple weeks.. Customer service was very rude to me on phone and told me they do not make appointments at branch, I explained they have in the past and she got more nasty and rude with me. I am tired of the rude service from Chase [even tho my branch has great customer service].. When my CD expires I will put it in another Bank and also close my other accounts at Chase. I guess Chase is too big to care.

I've had a Chase account for 37 years. As a senior woman, I have difficulty stretching my SS money to pay for everything I need. Today, I attempted to borrow $500 for car repairs, but no, they don't do that anymore, even if I use my car as collateral. This is worse than redlining.

Processed an online transfer to my own bank external bank account, with the understanding it was a real time payment. I processed a transfer two days before for a larger amount and it went through immediately, no problem. This transfer was flagged. I called three times over the course of 10 hours to tell them I approve this transaction. They wasted my time by verifying me and then saying the back office needs to approve it. I asked to speak to someone there and they said there is no direct phone number. Every time I am told someone will call me within 1-30 minutes and so far no phone call. My own money and I can't get it! This is unacceptable.

I am extremely disappointed with the level of customer service I received. Situations like this cause unnecessary frustration for customers, especially when issues cannot be resolved due to poor communication between Chase Bank and Chase Cardmember Services. The experience was further aggravated by the unprofessional conduct of the representative I spoke with, who was identified as a supervisor. He was disrespectful, did not listen to my concerns, and failed to provide appropriate assistance. This behavior reflects poorly on the organization and is a disservice to Chase customers. I strongly encourage leadership and shareholders to take a closer look at the quality and professionalism of individuals representing the company, particularly in customer-facing roles. Customers deserve respectful, effective, and solution-oriented service.

Never did I think I would be writing this negative review but they left me no choice. After opening a Personal account, I already had a Business account and I had a positive experience with my contac, they opted to "combine the accounts" something I did not question nor requested. They proceeded to Block me from receiving CODES, this meant that every time I opened any of my accounts on my laptop to move money, pay bill, use Zelle, I needed to get someone on the phone. I even went in person and after getting the "looks and treatment" from a gal that was asked to help me, she opted to just leave me with someone with a heavy accent on the phone. I could have done the same thing from the comfort of my house. I requested for someone to summon her again so she could help and she came back with the same attitude, which did not help.

Absolutely the worst bank I have ever been with. They completely shut me down after 9 years of perfect banking history because one of our business inquiries sent us a fraudulent check for a meger $1,000, which they immediately took back (easy resolution, though I got screwed). They shit all of my accounts down and said “bye” to a loyal customer. Before that $30,000 from my investments just disappeared and never had a resolution. Now suddenly, hundreds of thousands of dollars are missing from my investment account with no possible explanation. I’ve also asked them to close my business credit card 3 times and and they never have, so they can keep getting the annual fee. 100% the worst bank on the planet. DO NOT TRUST THEM, ever! Customer service is God awful, it’s just a mess.

I closed my Chase credit card in August 2025 after they failed to protect it from fraudulent charges. I reported the fraud the moment I discovered it. Shockingly, Chase reopened the account without my permission, allowed more unauthorized transactions, and did so even after they had already issued refunds for some of the fraudulent charges in September 2025.

Chase will send you invites to open accounts offer cash rewards, you will then waste your time opening the account get approved and a few days later a security team from a foreign land will say you are not eligible. But you are can have an account with JP Morgan or if you are Ms. Javice.

Got a "joint" credit card at branch to monitor 90-yr-old dad's transactions (I'm POA). But Chase Credit Card service says I can't see transactions without using HIS username and PASSWORD! They asked ME to ask branch to submit POA to them! Why doesn't everyone at Chase already have access to this! Why make customers do THEIR work!? In addition, Credit card services says the POA on file doesn't even give any additional services, like being able to use MY own username and password to see credit card transactions. So why would I want to do their work for them!?

Withdrawal 5500, teller put in 3 envelopes sealed, I figured correct. Two weeks later I opened 1 with 2000 currency wrap it was 1500. Manager says can't do anything. Manager also said, "Why now did you find your short". And the teller's ledger is ok. I filed a claim. Hopefully a wrap issue. Why would I lie about 500. I don't have money issues. I'm no thief. Was not raised that way. I work on U of I campus. The way I was treated was like I'm a thief. A liar. That I must of counted wrong. What is wrong with big banks or businesses. My mistake is the teller put in envelopes sealed. I should of counted at counter. I did no wrong here. So it will be investigated by Chase. And a state investigator if needed. I have appt with chase tomorrow. I will give update. I will never trust a teller or cash machine ever.

This is by far the worst bank I have ever had to deal with and I use to bank with Wells Fargo! I had good credit. Missed one payment and was harassed with phone calls the next day. That continued for a week. Once an hour, every hour for days. Even though the account has been brought up to current they still reported the account past due and ruined my credit while I was trying to refinance a home loan to lower a 7.9% interest rate. JP Morgan is terrible and I can't wait to be as far away from these greedy parasites as possible!

In my 40 years of banking, this got to be the worst bank in United States number one. They just want your money. Number two when you have a problem it’s your problem??. This bank has major in house problems… Their system is attacked constantly by hackers. You bank at Chase your information is all out there, especially with all their easy breaching lately…

For years Chase had been my number 1 go to for credit. I liked the perks. In recent years, my experiences with Chase have been challenging and disappointing. Chase caused my long-time perfect credit score to drop overnight from 811 to 680 points -At no fault of mine. The Chase agents apologized but rejected my request for any written remedy to make me hold. Stating it will work itself out. I had placed a hold on my account because of several unauthorized or fraudulent charges on my card. On 01/16/26 about 11pm I called Chase to ask about a charge on my bank statement. The agent told me twice that the charge was a fraud charge and he instructed me to contact my bank to have the charge reversed. I did. Soon my credit score dropped over 130 points. This was because Chase reported that I was 63 days delinquent in paying the same charge that it had deemed fraudulent---instead the charge was indeed valid.

I have been a customer of Chase for over 20 years. My actual account number was from the bank that chase took over in Florida called Washington Mutual. In addition I have been what they call a private client because of the sums of money I have on deposit with them. On March 11/ 2026 I logged into my online accounts with chase as I always do to check periodically only to find my account were zeroed out. No funds available.

I visited the Chase bank with my relative, who doesn’t speak English. The staff treated us with great respect, were very professional, and resolved all the issues quickly. I am very grateful and I highly recommend their services.

I’ve been with Chase for a good 30 years. I’m not sure why I haven’t switched yet. All the branches near me absolutely suck. The customer service is terrible. The ATMs are always broken or taking your money, but never finalizing it on the other end because there was a glitch with it anytime there’s a transaction that happened, but didn’t really go through. Money comes out of your bank account and if you called to file a claim you have to deal with another country. You don’t get your money put back in your account for literally a week or more I’m currently out $1000.

This hands down is “the worst bank in the world”. These guys I’ve only had for 2 months maybe less and they are the bane of my existence. Terrible people, liars, thieves, con artist. Etc. I am a local business owner and NEVER in my 48 years of life have I came across such idiocy. Nobody knows anything, Nobody is liable, there is NOBODY to help you and you're just screwed. PLEASE DO NOT EVER PUT YOUR MONEY OR LIFE IN THESE PEOPLE'S HANDS!!!! I have never even written ANYTHING but good reviews. Honestly, DO NOT BANK WITH THEM. WORST EXPERIENCE OF MY ENTIRE LIFE. AND THIS NIGHTMARE WILL NOT END. Now they are holding my customers' money HOSTAGE. And my credit card PayPal bouncing and their theory is “There’s Nothing we can do sir, you have to just wait.” AGAIN, DO NOT BANK THERE. YOU'VE BEEN WARNED!!!!

Chase bank on US 40 East in Richmond is shady. If you bank with chase you might want to reconsider. My mother was the only one on her account and they allowed someone to call and report her card as lost. Didn't even question it and locked her account while she was on hospice dying now. What if she needed that money? Couldn't get it because her account was locked. This bank breaks HIPAA laws. Not trustworthy at all.

Emmanuel Home. Chase Bank is not very good. Amazingly I had two accounts with them for 5+ years then one day I received a telephone call from someone from Chase doing a review on my accounts and all my credit history. Please note zero late payments to anyone and credit score was around 685. They reduced my credit limit from 10k to $800 on one account and from 13k to $1000, because they felt I was too risky for them, I had zero balances on both cards when they did this. I would never recommend Chase to anyone, just my personal opinion.

Chase Bank is a scam. They made it horribly difficult to even apply and get the card, then they dictate when you make payments as to how long until they give you available credit back. If they thing its not a "regular" payment then they will hold your money for an extended period of time with no way to change it. Never had this happen with Capital One, AMEX, Discover, etc. Not once. Then when you call customer service they are extremely unhelpful and rude. A customer service supervisor outright hung up on me despite no foul language, raised voice, or insults. I simply reasoned how this was unfair and the representative was offended by being wrong and hung up. Worst experience with a banking institution ever, and I've been with countless across the entire continental US.

Can’t give under 1 star, but hear my complaint. You take money out for pending charges then charge my account again. This is the third time and I will be leaving Chase. I want everyone to know that this company is a fraud all in its own. I hate Chase and I am going to post on every platform I can of how bad this bank is. I don’t know how I haven’t caught this in the past. I have been with this bank for sometime. Y’all even stole $100.00 at one point in time for some ticket in California when it wasn’t my ticket and never gave the money back. Now you are trying to take $179.00 putting me into a negative which will cost me another $50.00. So I am going to leave this bank, get ahold of a lawyer, to see about suing.

Chase on 99th ave and Peoria has the best customer service. Been bs kings here over 25 years. Keep up the great attitude and always willing to assist with anything I may need. I am always asking for new bills and they do it with a smile every time.

Do not use this bank. They are appalling in the way that they treat their customers. The private client line just transfer you to an offshored team and they are unable to unlock my account with my funds locked in there because I do not have a SSN (I am a UK citizen). I have wasted over 10 hours in the past 9 days trying to get my account unlocked with no-one able to unlock it. My private-client representative is useless and just tells me to call the same number that is constantly unable to verify me. I will be submitting a formal complaint and will most likely have to pursue legal action to get my funds back.

I will write more after I receive feedback from my two pending complaints filed the BBB and the govt banking agency. In my 75 years, three decades in successful professional sales I have NEVER experienced the treatment I received as a customer from this bank. My biggest complaint they closed my account knowing my social security would deposit the next day.. (After pleading to just let it be deposited.) The reason, no wrong doing on their part but a red flag I opened my account (got a invite for a $600 bonus to open a account with direct deposits). I live in Florida for the last 8 years but still used my bank in Massachusetts. So when I opened the account and wanted to do a wire transfer they closed my account. NOTE: I never did the wire. Sent the funds to my bank in Mass and used Western Union, no issue.

All right, this is my situation. I opened account with Chase about three months ago. Everything was going good until about five thirty. This morning, I woke up and I've got emails and texts saying, my account has been unlinklinked from other accounts. And of course I don't have a 24 hour number so you can't call until they open to find out what's going on. I received no notice or anything that my account was being closed. But apparently, they decided to close my account on me.

My Chase card was compromised by a fraudulent purchase. I therefore canceled the card and the Chase representative explained that they would overnight a new card. I did not receive tracking information, so I called and was assured that a new card was sent UPS and I would get it in 2 to 3 days. I called again, and got a tracking number from your Chase representative, which did not work on the UPS website. I was told the UPS delivery would happen on Thursday or Friday February 26th or 27th. When no UPS delivery occurred, I again called the Chase representative to find out that, no it was sent USPS and would arrive more than a week later. This level of inaccuracy and incompetence is unacceptable from a financial institution such as Chase. You are such a large financial institution, in reality I'm sure you really don't care.

Terrible service. Worse bank ever. Very unhelpful service. They gave me wrong information when I could finally talk to a human. Totally useless. Makes it impossible to get your money out. They don't care about you or treat you like an individual.

Unacceptable waiting times. I called to close my account. I waited for about 10 minutes to speak to a customer service agent. He told me that he had to transfer me to a different agent. I had to wait about another 25 minutes to speak to the second agent. The whole conversation took over 30 minutes. Something simple like closing an account should not take so long.

The silent rate increases, the horrible >20 minute wait times, the lack of details on their mobile app and their website forcing you to call in. Just a very bad experience.

Chase user for about 18 years. Multiple accounts. Filled my first, FIRST, charge back/dispute this week. Was denied. Tried calling, talking with their disputes department. They DO NOT CARE ABOUT YOU. They do not care about your history with them, length of account. Open up with a credit union, your future self will thank you.

Have been a Chase customer for many years and have used Zelle for many years. I recently tried to send a rental deposit via Zelle and was limited to $500. I tried the next day and was again limited to $500. I also got a call from the fraud department. I assured the caller that I had thoroughly vetted the recipient and was authorizing Chase to send a larger sum via Zelle but was denied. I tried for the third time on the third day and was still limited to $500 and my account was locked.

Terrible service. I opened a business account, deposited a check from another bank, they released the funds in 3 days, but mine is being held for up to 15 days. I imagine they're playing with money that isn't theirs. Honestly, zero recommendation!

I had a very disappointing experience with Chase’s customer service. I was unable to log into my account despite entering my password manually and using my saved credentials. I reset my password, updated it on my device, and still could not access my account. The system simply would not allow me in. I had to call customer service to resolve the issue. Only after being given a verification code was I able to log in. Once logged in, I was transferred to another representative who suggested trying different browsers like Edge or Chrome, even though the issue clearly stemmed from their login system. The troubleshooting process felt disorganized and inefficient.

Have been a customer with Chase for over 20 years. Around this time last year I accrued a monthly maintenance fee in my checking account. I called Chase to see what was going on. The agent recommended account changes in both my checking and savings account. I stressed the importance of making sure that I do not accrue monthly maintenance fees. They assured me the was it would be set up I would not. Turns out I have 11 months of accruing monthly maintenance fees since this change in my saving account.

Do not work with Chase bank. As a small business getting their Chase Ink credit card was one of the worst ideas we've ever chosen. They do not work with you if you fall upon hard times like Amex did for us and Discover Bank. They also recently just put me in an unexpected position that was really unprepared for. I worked hard to pay down my credit card so I could use it for upcoming purchase and once they finally receive their money they lowered my credit limit to the point that now I have no available credit to use and I would have paid my card instead had I known that would happen. They're Unapologetic, they're unhelpful and they don't care to put small businesses in a difficult position.

I have been a customer of Chase for 26 years and have had no issues with them until now. We had our family Walmart.com account hacked that my debit card was attached as a payment method. The thieves hacked the account and changed the email and password associated with it and proceeded to purchase over $1000 dollars worth of merchandise. The primary payment method on the account did not have sufficient funds for the transaction so my debit card was next in line to be charged. I immediately submitted a fraud claim with Chase and within a couple of days the money was put back into my account and a new debit card was sent out. I thought all was good.

I heard great things about Chase bank. I've only experienced bad things. They literally lost my checks. Never sent them. 2 months now I've been waiting. Their website is down all the time. Their app is glitchy. I cannot deposit checks from their app for my estate account. They never have appointments available. I've pulled almost all my business with them. They don't seem able to fix anything. Disappointing.

I had to speak with four different representatives just to dispute a transaction on my credit card, which has already been canceled. Customer service kept transferring my call without resolving the issue, making a simple dispute process unnecessarily frustrating and time-consuming.

Horrible on customer service. They stop every transaction with their fraud dept, making sure that I have to disclose personal information they use so they can advise me on fraud. They want personal details to approve you. Worst customer service from a bank I've ever had. Plus, the fraud dept is manned by barely english speaking folks in Afghanistan or whatever the flavor of the day is for outsourced customer service. Lines in the bank are long and they usually have only one person working the front. I'm going back to my small town bank, having discovered that I did not know how good I had it. They also hate America as they have done some injustices to our president, which should cost them about 5 billion once Donald wins the suit.

Chase are thiefs. They took my money and didn't give it back. I was a loyal customer for over 20 years just to discover my whole pay check was gone and when I check the transaction because I thought I was the victim of identity thief or my employer didn't pay me that wasn't the case. Chase was the one who took my money.

My Father and Sister have been banking with Chase for 15yrs. I thought it was the perfect review from having a family having such a long relationship with a bank for my decision. For the last 3yrs Chase has been my bank; over the last year I have struggle with identity theft, financial hardships, and crippling mental stress. I was locked out of my technology based devices and online apps during a hacking issue. Now that I am getting on feet from help from family and a new job. CHASE, has closed my bank account after a large CHASE TO CHASE bank transfer FROM MY FATHER (the company can see all this information) to help me get back on track with my creditors and bills.

No 24hr assistance. As a huge corporation, they should be able to keep a few humans working at all hours to help customers. Our mortgage was sold to them, so we are forced to work with them. I would not use them if I could help it.

DO NOT GET A LOAN FROM HERE!!! Horrible to say the least. I was sent a letter dated 1-27-26 stating another loan was paid in full, on 1-28-26, I received a call asking for payment. I explained it was paid, yet was still forced to make a payment on a closed account. Needless to say, the run around about getting my refund was not fun. They took a payment on a closed account and now it's been 2 weeks and no payment. Asked for an eft refund and was denied, and now they still have my money, and it was for my new car, which I cannot pay for now and these crooks could care less.

Hello Everyone. Don’t bank with Chase. They the worst ever. Tune in to my live. I’m dropping receipts why they the worst out of all the banks & The FACTS WHY. Kendra TheBoss Instagram.

Deposited for mortgage and car payments 2-3 different months, and the payment was reversed (Chase did not allow the payment)❗️😡😡🤬🤬 Now I have to change banks.❗️ This is ridiculous.❗️

Called customer service to update address and was ask 2 security questions I answered right but was told I didn't bs to chase bank. Horrible customer service and bad bank. I'm closing my account today.

This bank I know, great for balances. They pay the bills correctly on time. This bank has protected me from unauthorized purchases, this bank is also FDIC ensured, and this bank will give you four hundred dollars by opening a checking account with them, holy smokes, thank you.

The worst bank I ever dealt with, they want to control what you do with your money under the excuse of safety policies, and if you ever want to invest in crypto, then don't even bother to start with them, you're automatically flagged as fraud lol, also they will simply close your account without giving you any heads up nor explanations, although they send you an email, when you try to get clarifications they completely shut you down and won't provide you with any details, completely unprofessional and childish, I genuinely recommend any bank than this company, it's pure tyranny!

We take a cashier's check into the bank to cash that was drawn off F&M bank out of Washington GA and the teller tells my daughter she got scammed because it's fake and the bank does not exist??? But the bank info and remitter's info is clearly on the cashier's check, they were willing to deposit said check and said it would likely take a couple of days for it to clear and funds to become available.

Would give zero reviews if I could. This bank is shady and predatory. You call for a simple answer and they will dance around your question to not give it to you because it wouldn’t benefit them. Once I pay off my balances I am finished with them.

I went into Chase Bank because I needed to make a deposit being a third-party. I don’t have ATM card. The branch does not take cash deposits going to All teller list. System makes service very inconvenient to customers. They have to do most everything themselves. I don’t understand the concept. Yes they’re trying to go all digital. But banking is a personal service. That ATMs are great only if there’s no issue, but if there’s an issue, a real human being is the only solution unless they want to just close the branch down, but it does not make sense to not have people helping. If there’s an issue I will avoid Chase Bank at all cost going on all digital Bay you might as well not even have a building.

I recently deposited a check in a Chase ATM of 1000 that was issued from my retirement savings account plan, unfortunately after I made the deposit all I received was a receipt telling me to call an 800 number to see if the deposit went through, did that, I provided documentation and those only response I received was that a claim will be put in for my deposit and I have to wait up to 45 days to receive my money. Well that doesn’t help because I am going through a financial hardship and I need the money for my bills. Not satisfied with this at all.

Why, why didn't I look at the reviews first. I got an account on Tuesday. Sent zelle on Wednesday. Tried to send a zelle today to same person. It wouldn't go through even after I sent code back to them and sent in picture of my DL front and back. Called customer service. Agent on phone send me a code. I gave it back to her. I answered verification questions. It gave me a done. I hit done. The person calls me saying, "Chase Bank needs you to call them about the zelle." And I have a call with message, "This is fraud alert please call back at 1877xfffffd d v." That's what it sounded like, he said it so fast.

They're only interested in their own bottom line and security. When I needed them to protect me against fraud they failed me. They arguably spend more on security than the CIA, but not to protect their customers, only themselves. AVOID them like the plague. Despicable.

Chase sent us a promotional advertisement promising a bonus if certain criteria were met. We followed every requirement exactly as stated, kept our money sitting in the account for three full months, and jumped through all the hoops they outlined. After wasting our time and tying up our LARGE amount of money for months, Chase suddenly claimed we were “not eligible” — with no clear explanation and no accountability. This feels like misleading advertising at best and outright bait-and-switch at worst. We trusted Chase based on their written offer, and they did not honor it. The time, opportunity cost, and frustration were absolutely not worth it. If you’re considering opening an account for one of their “bonuses,” be warned: don’t assume Chase will actually pay out, even if you meet their criteria. Very disappointing experience from a bank that claims to value customers.

Do not believe them. The online site shows that the coupon code for the bonus for opening the account will automatically be entered. It will not and by the time you wait the 15 days it’s too late to add the code and the get your check 2 days early yeah right. That’s only for the higher end accounts that they don’t tell you. Very disappointed in this bank.

I have my mortgage through Chase Bank and needed some related documents. The branch manager at the Hartville Oh. Location went out of her way to get the information for me, It's not not very often that you get someone that is so pleasant and helpful. Thank you.

Provided little to no help at all when we lost 260~ dollars despite multiple attempts to contact and plenty of information provided and yet did not try to help, lost money as a result.

I decided to open up a checking and savings account with Chase since they offered me a $900 bonus offer via a mailer. The contingencies were to set up direct deposits and transfer $15,000 and keep the money in the account for 90 days. I transferred my daily limit from my old bank to the new Chase savings account. I completed this on a Saturday. The next day, on a Sunday, when banks are closed, I received a call from a 888 number. When I answered, it was a lady in India asking me to verify my personal information about my wire transfer.

Horrible website experience. How am I supposed to have an account number when I am trying to create an account. Cannot recover my password or username, again, because I don't have an account number. How am I supposed to get account number if I can't ACCESS MY ACCOUNT. What?...

If I could do 0 stars I would!! I’ve had this account for 3 years and I have never once have had an issue with my deposits coming in. RANDOMLY this year in July, Chase decided to stop depositing payments from my employer, and nobody knows the reason. I tried to called Chase and it kept telling me that they will call me back, on that day, I did NOT hear from anyone. I called back 3 days later…. They transferred me to 6 different people when I specifically asked for a supervisor. The second phone call I was transferred to 5 different people. Not to mention, no one can speak English for their customer service department. I was speaking to people that barely even understood what I said….

I decided I wanted to move my checking/savings to Chase because of my current checking account (with another bank) was "updated" and I now have monthly service charges. I took $1600 cash to deposit into checking and savings with Chase last week. Yesterday I tried to Zelle $70 to my old account (which I still have a debit card for) to buy food for my kids before the snow came in (I live in South Carolina) and after 9 different phone calls, being denied in the check out after the customer service rep approved adding a card to my Apple pay, I have decided to stay at my "old" bank and deal with the $15 month service charges. If you decide to switch to Chase please make sure you don't Zelle!

Do not walk but run from this crooked bank! They will lock you out of your account! You can provide all the right information and they will still require you to go thru hoops and wait for 30 minutes to speak with someone to get into your own account! I hate this bank and will be closing my account ASAP!

I am very disappointed in this bank. I have been with them for several years, and when one fraud transaction of my account getting hacked they allow me to open a new account and they closed the fraud and not even 24 hours later made a decision that they choose to not allow me to bank with them anymore. The fraud was not my fault and they are making it out to be that my account getting hacked is all my fault. Not very professional on their end at all. I will be hiring an attorney and will make sure I get all my funds back that I am being refused.

I’ve always liked Chase Bank but something very strange happened, I’ve been getting quarter rolls from them for years and I so happen to check it one time after years and every quarter roll is one quarter short like are you serious? No way this is a mistake, and that adds up to a lot of money over years time.

I have been with Chase Amazon credit card since 2016 and have never been late. Having looked at the wrong due date, I called to find out what's going on and they treated me like I was a second class citizen. Thinking about canceling the credit card.

Simply terrible!! Perhaps the worst customer service, really just any service I have had. I am a “Private Client” and could not be more disappointed in the way this establishment handles anything. The out of country workers really take the cake. They are smug know it alls who literally do their best to gaslight you and just laugh on the other end. Chase I have taken all my money out of your Institution, a considerable amount to say the least and I would hope more people stand up and do so. At minimum Chase, you could at least start listening to some of your service calls and give your customers the proper respect and help. Totally disrespectful. What a joke. Just a terrible terrible operation altogether and so many people think so.

Funny that Chase charges me $15 a Month for being poor. Add that to its absolutely terrible website (have to login 2-3 times to get past error screens). ATMs are frequently down too. Staff are always nice but bank is usually pretty empty, so not too stressful for them, I imagine. Can't wait to move to another bank. Oh and I can't transfer money from my business account to my personal account. 2 stars is for the staff only.

Horrible wire transfer software! Tried everything I could to understand and move forward with the transfer without any success. The process provided for transfers to banking institutions outside Chase is complicated and provides inaccurate instructions and information.

Worst bank ever. I have a car loan with them, and they make it super difficult to make a payment. NEVER AGAIN! Do not bank with them. When you walk into a Chase bank, there's never any customers, tons of lights are on and 5-6 people standing around. Gee. That should tell you EVERYTHING you need to know.

I’m extremely bothered and upset with Chase. They called me to collect a payment on a credit card and told me the amount that was past due was needing to be paid. It seemed high and as I went to set up payment asked why. Come to find out that they were trying to collect money due the 10th of February. I had them cancel the payment. That’s not legal, be careful. Scam artists behind the scenes here.

Chase bank has ** workers call and harass then when I ask for identification they hang up. Customer service is very rude, constantly asking for personal information and never trying to resolve problems

Horrible experience with the cashier and her manager. How is possible they don’t have large bill for withdrawal. They offer in 20's. Is the first bank in my life don’t have large bills. And the attitude of the manager and her staff was rude and horrible. I decided close my account.

After 16 plus years I can not say anything good about them. I had some fraudulent activity 2 years ago. They take security and made it a hassle for me to use my debit card. They have declined every transaction since Oct 2025. I have been in good standing for the 16 years. I have had very rude foreign customer service reps. They made banking a hassle. They have taken security and turned it into interrupting and interfering in my life. Totally unconcerned about my rights. It seems they realize it is my social security money. It is not their money. I want nothing more to do with this bank

Applied for credit card. Next day received a call where the gentleman spoke so fast, that even after listening to message 3 times could not make out phone number or reference number. Then received a random text with a number with no instructions. Call customer service and after being transferred 4 times was finally able to cancel application.

The absolute worst bank, customer service sucks. I've been an unfortunate customer for over 10 years, had the same credit card for 3 years with not one late payment. Called several times to get a credit line increase only to be denied for reasons they couldn't give. Steer clear of Chase Bank at all costs.

Biz been slow... Account was in the negative. Chase receives two direct deposits and closes my account. Process to send remaining funds in check form by mail... Updated address and they still sent to an old address. Now I have to wait for check to be cancelled and another sent BY MAIL!..Lol. In 2026 they don't have a better system?

How does this company stay in business? I'm simply trying to change bank accounts within Chase and it has been a horrible process. I've been on the phone with over a dozen folks since last Friday, January 9th, spent over 6 hours on the phone trying to get this changed and the issue is still not resolved or handed. No way to expedite, talk to a manager or have a party who can even handle the issue without pushing me over to someone else who then drops the calls, disconnects or has to again pass to me to someone else.

No surprise that the overwhelming majority of the reviews are one star. I suspect that's because half stars can't be given. Chase "made an error" and charged the account of a non-profit business (a church) $300+ in fees. They said "the system won't allow them" to refund that money because the error was noticed more than a year later. The company is basically a professional thief. I pity those who have to work there, because they are part of it and are liable for what this company does.

You know things are not the way they used to be. It seems like everything I do. I have to check once, twice and three times just to make sure they’re on the up and up. I have two CDs and I just googled the going rate is around 4% minimum. I receiving 1.8%. I drilled their ass tonight. I’m probably gonna end up pulling all my accounts out. Like I said 40 years ago you could trust your bank and Jamie Dimon is the worst to the worst. If you can’t trust your bank, I don’t know who you can trust. You cannot reach him at their location. This is just crappy banking method.

Chase Bank customer service in Woodland CA is appalling. Waited for 45 minutes before I was even spoken to while waiting in the lobby. I called Zohara with a question about opening a trust account and was never called back. The branch manager ignored me for 45 minutes. I have been a customer for many years but will think about going somewhere else now.

Run as fast as you can away from this bank! Somehow my card got used somewhere several times. I filed a fraud claim (almost 400 bucks) and the place that my card was used at was whiling to help but Chase wouldn’t do anything about it. Literally told me I had to get in touch with the merchant. The merchant couldn’t give me the person's name due to HiPPA as far as where the money was applied. Chase wouldn’t even try to help me get my money back.

This bank does not even deserve a 1 star. This is the worst bank as far as every aspect of it from customer service to the leadership. I am disabled, homeless, and I have been waiting two years for my case to be approved. It was approved, and I received my back pay from the United States Treasury Department in the amount of 5 figures, which I opened an account at Chase instead of going through my Chime account. I was informed that there would be a hold put on my account as well as the check to verify funds.

I have been a Chase customer since they opened in Arizona. WARNING! They sent out 2 automatic payments from my account that I did not authorize. It wiped me out and now I cannot pay my bills. I'm on a fixed income. Screw Chase bank. Never again will I use automatic payments.

I don’t know how Chase can claim to be a major financial institution while operating like a small outdated mom-and-pop office. I recently had several issues with them, but the most frustrating was them need a full week to clear a check from my insurance company so I could replace my vehicle. I’m pretty sure any major bank should be able to verify a check, especially when it’s one they received directly from a major insurer (USAA), and I know most banks do. Following on, I put a down payment on a vehicle but it was sold to someone else, but now Chase needs three days to process the refund. I mean, no other bank seems to have these issues. Kinda sounds like Chase Bank is in trouble AGAIN. Chase consistently finds ways to hold on to customers money so that they can use it for the banks own investments as long as they can.

Don't know what happened to Chase Bank but they are so disrespectful and rude now it's like they always want to hurry up and get you off the phone so they can go to lunch. You tried to talk to them about how to do things without doing it online and they are in Shock that you don't know how to use the internet. Not all of us were born with a laptop. They should make their services more accessible to people over 60. It's sad that they think everyone was born with a computer in their lap and their customer service sucks. They're rude and disrespectful. I would not suggest this bank to anyone.

I've been a Chase customer for 22+ yrs. Just recently with inflation, high rent, disabled, senior and more have to go into overdraft. Mind you my overdrafts are paid bi-weekly from our direct deposit. I had a few called customer service was told to see which fees I wanted reversed and call back. Called back and spoke with a rude customer service/phone center and made rude comments about my going into overdraft. (1) Chase closed banks in our area, any bank we try the ATM deposit, machines are JUNK. Have had to drive from bank to bank for after hours and machines don't work! Can't even deposit money to keep from overdraft fees. I'm sorry a trillion dollar company and their Customer Service is rude half the time don't understand English, their banks are run down and the ATM machines are junk. Definitely changing banks ASAP

Genuinely worst experience of my life, awful bank and awful service. I genuinely have never had a worse experience. Stay away at all costs. It is not worth it, it genuinely is not. Words cannot begin to describe how bad it is.

I have tried serval time to open an account with Chase and they just don't give a reason why I cannot open the account. It has been more than 2 years and no resolved. Everyone who work in chase cannot explain me. I am a business manager and owner of my own company. I only want to establish a relationship with chase as a owner. It's sad to know that they refuse to help me. Well I guess that they not good enough to keep me. Customer service is very bad.

I use a Chase atm on Christmas 2025. The machine ate my money. Claim filed. Received a receipt from the deposit. Now claim closed. Did not receive my deposit. States I did not make a deposit that day. Someone stole my money.

I took out an equity loan on my house. Dec.15th, Chase Bank denied the wire transfer and so the mortgage company sent a paper check. This was supposed to be Christmas money. I deposited the check on dec. 30th and can't get the funds released. I can't pay my bills, can't get fuel, food. Nothing. They put a "no release" hold it.

Don't bother calling customer service. They are very rude, lazy and incompetent. They will transfer you a million times and/or put you on hold for an extended period of time just to return incapable of answering your questions or handling your request.

We are a small non-profit and were the victim of fraud through our Chase bank account. Chase has done nothing to help us. Over half of our assets were stolen and Chase has done nothing to recover the funds and has denied any responsibility. Someone was able to hack our account and wire almost $20,000 out without any confirmation from us. Chase claims they see no fraud. I guess our next step is hiring an attorney.

The Travel Chase portal is a complete disaster … They rude and unable to fix my name on the ticket. Is been more than a month and haven’t been fix, and they have zero sense of urgency. They will never take responsibility.

I initially went to this bank, with a 250K deposit after my husband died. My brother and I were PROMISED that we would have the SAME person caring for our financial needs and questions, as a ‘private banker’. Nothing could have been further from the truth! As hardships do occur on a ranch (my husband left me running a cattle ranch/wheat farm) as time has progressed, they have become increasingly RUDE when we have issues or questions. Transfers from our other bank to theirs, they place 10 days holds on bank to bank transfers. Today, a customer service agent told me he was not going to service my call, as I ask him to be quiet and LISTEN to the issue. I am going to consult with my brother, but I believe we are going to leave this lying, no service bank and SOON! BEWARE of their promises of services - they lie!

My wife and I own a newer business and and we deposited one check for my job we got paid on it + second check from the same job because there was additional work and the bank said we’re gonna have to put a hold on it like this was 1978. It should’ve been a two day maybe a three day hold but they put a two week hold. Finally we went into the bank and said, "Why the hell are you holding this check so long" and the lady couldn’t give us a reason so she had us call this number come to find out, it was the fraud department. They thought we were committing fraud by re-printing her check. This bank sucks. We do business with another bank, but this bank sucks and the other bank we’ve never had this problem never.

I’m extremely disappointed by Chase Bank. They allow fraudulent criminals to use their bank to launder money in fraud schemes. I am a Chase customer and have been for many years. I was recently defrauded $15650. When I exposed the fraud to Chase, through a Wells Fargo account, they refused to an investigation and customer service support. I’ve reported this occurrence to the FTC and FBI. Chase, do better for your customers.

Extremely disappointed with Chase customer service. The first representative I spoke with was very rude and hung up on me mid-conversation. I called back hoping it was just a one-off experience, but the second agent did the exact same thing. This is completely unprofessional and unacceptable behavior from a major financial institution. I expected much better from Chase.

I went to Chase Bank location for a Business loan. They don’t do them at locations and you have to call up for help. That's no big deal so I call up and sign up. I got wasn’t approved which ok no big deal is what it is but now my business phone gets so much spam calls for loans. It seems like they just sell your info to 3rd parties. Don’t recommend at all!

Chase Customer for over 20 years, I've heard and read the complaints. I tried to wire some funds today and found out how bad they really are, the inconsistent customer service was not much help. Do yourself a favor. Avoid Chase, there's better banking options.

I really appreciate the Sierra Madre CA staff member Leigh Ann for her out of the way courtesy and attempts to be helpful every time. She is conscious of all the customers waiting in line and even greets all who enter the bank. Rick Simpson, President Rick Simpson Promotions

I am extremely disappointed with Chase Bank’s lack of accountability and poor customer service regarding a serious ATM deposit error. I deposited 9 checks made payable to my business at a Chase ATM. The ATM ate all of the checks, forcing me to file a claim. Only 4 of the 9 checks were credited back to my account. 5 checks were missing, despite the fact that a Chase claims representative later confirmed she could see 4 of the missing 5 checks in their system and could not explain why the investigation failed to include them.

They send me a text on Christmas saying closing account. Call them the next day. Said has all rights to close account with no reason. Refuse to give money out of account. Said will mail 6-8 weeks. Never had a overdraft or nothing.

I have had nothing but problems with Chase from the very beginning, and at this point I genuinely don’t understand how this bank is considered “reputable.” From day one, it has been one issue after another, and every single time I reach out for help, I’m met with incompetence, indifference, and a complete lack of accountability. It started immediately when I opened my account. My debit card was lost in the mail, something that was not my fault in any way. Instead of Chase handling this smoothly like any competent bank should, it became the beginning of a nightmare. Endless calls, conflicting information, and zero urgency. I was essentially treated like my problem wasn’t important, even though it was their system and their delivery process that failed.

How Chase Bank ruined our Christmas. Let me preface this for context. I’ve been banking with Chase for upwards of 15+ years, from personal to business even had my children open their first accounts with them. However all that ended today. I am small business owner of a barbershop, over the last few years our industry has seen a significant drop off due to rising cost and so forth. While it has been difficult at times we have been able to manage due to our amazing client base and support from the community.

Worst banking experience. Chase placed an extended hold on a check from a local bank for over 10 days. The funds cleared my personal account 5 days ago, yet Chase is still holding the money until the 31st with no valid explanation. Customer service was completely unhelpful and dismissive. No accountability, no urgency, and no concern for how this impacts customers who rely on timely access to their own money. Extremely disappointed. I would give zero stars if that were an option.

Very Upset at Being with another bank for many years and then just switched to Chase last month and a new sign up checking account 300 bonus I never received. Very disappointed and would not recommend plus looking next year to go back to previous banking.

Worst bank in the area. You can not walk in and talk to a banker. You have to have an appointment. Who has time for that? Get your shit together. Old Second Bank is the best. Hands down. Call them. You people at Chase can take notes and learn from them.

I love Chase Bank, I've been there with them so long I can't remember how long. They always have my back when somebody gets hold of my card and gets it cleared up. When I go into the bank the tellers are all awesome I'm in and out within a couple of minutes, rarely is there a line. They are so helpful and always have a smile and make me feel welcome when I'm there. I plan in staying there for life. 🥰

Without a doubt the worst website I have ever used, if not for Amazon 5% would cancel in a New York second. Whoever they paid to write the code should be fired. I just can't imagine recommending Chase to anybody I liked

Worst bank ever!! Don’t use their credit cards! Fraud department is a joke. Has anyone ever tried to file a fraud claim with Chase bank?? I am completely done with this bank. I had a fraudulent charge of over $800 on my account and they “investigated” and found that it wasn’t fraud even though the company does not exist, there’s no call number, and the charge rings up as “Hilton” which it clearly isn’t Hilton. Does anyone have experience with this? Is there any way to get my money back from a stolen account number? I am absolutely switching banks this!! Chase bank is the real fraud here!!!

Update & Upgrade your staff! It is 2025 no one is here for the games, bullying or embarrassment! No one should feel guilty, ashamed or sad after leaving their bank to handle business!!! Do better #FChase #ChaseGOD

I own a healthcare small business. We have been in business for over 3.5 years. The business is profitable, my credit score is good. I asked today for a loan of only 100,000 USD in order to get rid of another bank loan. My application got denied for some vague reasons. Chase placed a hard inquiry. What a bunch of idiots! I paid a loan of 850K to some Florida bank in less than 3 years. Very stiff, old fashioned and dumb. All of this with a crazy interest rate they were offering of 9.5%-12.8%. I can do better.

The worst bank ever. The people are incompetent. Their policies are trash. Everyone there sucks. The bank sucks. I will never ever go to them ever again. They’re the worst people on the planet. They made me sign my kids check and then refused to cash it so I want to check cashing please I couldn’t cash it because they’re already forced me to sign the check. I hate these people. They ruined my kids Christmas. They’re the worst. I wish them the worst. Rude horrible people. Policies trash just like them.

I am writing to file a formal complaint regarding the unacceptable and unprofessional service I received this morning from multiple representatives. On this date, I contacted customer service beginning at approximately 8:15 a.m. During my calls, I spoke with three representatives—Jennifer (who stated she was a supervisor), Olivia, and Kaitlyn. The level of professionalism displayed by all three was extremely disappointing. I was provided with conflicting and inaccurate information, and at times I felt that I was being misled by each representative.

CHASE. Worst Bank service ever. Just because I reported a fraudulent charge, they change my credit card and dropped my credit access line from $6K to 1K without any communication. I noticed when I try to use mi card, I just received my Chase Bank statement for December 1st and the credit access line says $6,200.00 with $5,500 available. I have been paying loyalty every month but they let me down.

Experienced an unbelievable waste of time with Chase today. I tried and tried to find an intelligent person to help and I literally had 4 hours and 8 phone calls and got nowhere. There is literally no way to talk to someone who can get past the computer screen telling them what to do next. So they have a problem with fraud when getting gift cards for your rewards points.

Bank branch manager was very dismissive and when finishing up conversation on why they horribly handled my dad’s situation at the bank, rolled her eyes when I asked to take a picture for QR code business card. I’m considering a formal complaint and possible legal action. Overall, just horrible communication. They had a security concern for my parents and failed to notify them or me that they were under investigation for elder abuse/fraud. This is ridiculous.

This announcement is to all existing customers with JPMorgan Chase Bank. As 2025 is coming to an end, it’s time for everyone to demand accountability from our financial institutions. Many customers are experiencing unfair account closures resulting in permanent bans from opening new accounts. Worse case scenario, all of these affected customers are currently being denied with the right to an appeals process. Banks cannot continue doing this kind of inappropriate behavior with customers that haven’t faced these problems yet. There should be a law that allows customers to not only appeal wrongful closures, but at the same time, be given an opportunity for reinstatement.

It has now been almost 6 months since I reported obvious, blatant fraud on my elderly mother's checking account and Chase has done NOTHING to rectify the situation. She was obviously the victim of some kind of identity theft or fraud. She does not make online purchases and Chase's security systems, that they claim to be sophisticated, failed to detect the fraud by "YOULEND.COM" and "BUYATTERRYPLACE.COM," 2 foreign entities. This should have raised red flags immediately as she never had valid foreign transaction fees on her account before. Instead, their bogus claims department allegedly conducted an "investigation" and concluded that the charges were legitimate.

Are you looking for a part time job? Become a Chase customer. I first became a Chase customer on November 7th. I have now made over twenty calls, none of which I should have had to make. More than a month later I haven't solved ANY of the issues with this pathetic bank. Currently I am working on redeeming my cash back in the amount of $229.80. I have submitted this cash back three separate times. December 1st, December 4th and of course, again this morning. Have I received my cash back you ask, of course not!

This is the worst bank I’ve ever been a part of. I’d rather have mattress money than do anything with this place, they won’t even let my wife send me money for freaking potato soup without saying it’s suspicious activity, as if she’s not gonna be the one that gets everything if I die through this bank and they don’t know that? Like what kind of bank doesn’t let you use a damn atm in the city you live in, this place is absolutely horrible not to mention they don’t fund for anything important consulting our country because idk they’re a bunch of idiots who are stingy and dumb, will no longer be banking with Chase and to others I recommend not touching this place with a 10 mile pole.

My name is Christopher ** (**) and I bank with Chase. I walked into (1950 6th Ave. Seattle Wa.) one of your branches and was treated unfairly. Its was a Saturday and this was the only branch that's was open on Sat and I had to leave work early so I can get some funds transfer to my kids. I work in Alaska all year long and we just docked a week prior. So I get there and get to the front where the Manger of the branch (Haydra) was and greeted her and told her my situation... "Hey, I just got off the ship and trying to get some funds to get to my kids before you close." She ask for identification and once giving to her she said they will probably to a verification check to see if I am who I say I am. I replied with, "I just was to another location closer to my vessel and was able to get funds from my account with no problem but she was persistent about this check and just like she predicted it happened."

I needed to get some cash to fix my car. It is $3K, I have $2K so my sister sent me $1K through Zelle. We do this all the time back and forth. That was on a Thursday morning. It is now Sunday afternoon and still no cash in my account. It left my sister's account on Thursday. Chase sent both a text and e-mail to let me know they were transferring the cash on Thursday. I will have missed 2 days of work and will probably be fired when I can't get in on Monday!

These bank over all needs to change their logo from Chase works for you, to chase don't care about you. They will see you as a dollar sign not a decent human being you are. Their jobs are outsource to India to the point all they say is, "We can't help you" from their end.

We open high school account for my son's deposit check, The check got returned, The bank closed the account. Also he received two direct deposit from his work (individual learning program) he enrolled in.