Chase Bank Reviews

Chase bank is unreliable. They will lock you out from your account for no reason and their ID verification system will be down too. I suggest using Mercury Bank for regular business checking accounts if you don't use credit/credit cards.

Chase bank has not protected me or provided any type of customer service in a recent claim. I tried to dispute an incorrect airline charge for services on a flight where the airline actually emailed and with an apology that the services I paid for were not available and said in the email they would refund me and then stopped responding to my emails. I filed a charge back with chase with valid proof and they did not ask me any questions and denied the claim. I called back and worked with them over 3 months and they still have not resolved the issue and continue to deny the claim with valid proof. After 20 + years with them I feel so unprotected it's time to look for another bank!

WARNING: Chase Bank will hold your money until the bitter end. Weeks to clear a closing check. They also use fake names. Don’t trust anything they do at Chase. I called and spoke with Jerry and he refused to help get my closing check cleared. They were rude and unhelpful.

Chase Bank is the worst bank I have EVER banked with in my 25+ years of adulthood!! I had a fraudulent activity on my account and they froze it. I went to the bank and they were great but the corporate department on the other hand are no help can’t give answers because they don’t have to. They then open other account that is not comprised and transferred my money to that account. Next day they freeze it again because again they can with no explanation or warning. Go back to the bank, they call corporate, still no help or anything so they tell me that I can’t be a customer anymore and give no reason. Problem is that my boyfriend, whom I have a joint account with, got paid that night by direct deposit so we would have no funds. Per corporate, the bank could take me off the account and open a new account in just my boyfriend’s name so that he would get his paycheck and everything was fixed.

Absolutely poor customer service. The representative just kept transferring me to another representative. One of them did not come on the line. Extremely poor. Everyone asked for the same information, credit card number, account number and said they cannot help and will transfer to someone who can. Basically no one knows who can really help. Useless.

Chase has the worst customer service ever. I have a issue with my checking account 4 hours in with no successful out come, no warning or notice dispute was not accepted and manager hung up because she couldn't help.

I've had my Amazon Prime Chase card for a very long time, with no issues. Then I started receiving emails stating that I could pay overtime with purchases. I called ahead of time to verify that if I purchased an oxygen concentrator that I would be able to pay overtime since it was such a large purchase. Sadly that purchase was not a qualifier for the pay over time, even though I was told it would be. I have been denied a transcription of the phone call without a subpoena. Basically I've been told oh well too bad so sad you figure out how to pay for the extremely high interest rates. As a regular credit card I think it's fine. Do not believe the gimmicks do not trust the conversations do nothing without it in writing!!

I was a customer for this bank for over 12 years, I had my personal and my business accounts with them, for no reason on November 2024 they decide to end relations with me and a month later shutting down all my credit cards, and now on March 3, they’re closing my business account because the relations of my person to my business, this makes no sense. I always pay my credit card sometime never have a missed payment in my accounts were on withstanding. They don’t give me any reason why they did this to me, they were a great bank until the end

Did you enjoy being a preteen with your first job? Did you love having your parents take your paycheck and then tell you what you can and cannot spend your money on? If so you'll love Chase Bank, nothing but self important bullies. They say over and over that what they do is for security, but they are hacked almost every week. Instead of modernizing or listening to customer feedback they just pay a washed up clown like Kevin Hart to cram their subpar product down our throats.

The bank holds my collection check for 12 days and charges me 34 dollars for the overdraft. Having my money this is an abuse. A state check for $1,552. Without knowing how I will pay my expenses, that is very bad.

Long time customer of Chase. After a horrible in person experience, next day I received a call from the branch manager. He started conversation without any introduction of why calling me, didn’t ask if time was good (lack of respect) until I brought this to his attention. He completely defended his employee not asking to hear my side of story until I asked for purpose of his call. Conversation became defensive and downright hostile at times. We both agreed to a truce, since I’m stuck with Chase banking for at least 10 more months but soon as I’m free, I’ll close every account I have with Chase. Highly recommend to people who want a bank ran with some form of client care, look elsewhere.

I don't know what happened to this bank. This is the worst banking and customer service I've ever experienced. I spoke with 5 different representatives this morning and my issue still isn't resolved. No one provided a helpful resolution or response. And they have the nerve to hold checks. If I knew you would hold my money I would have gone to a regular check cashing place because PERHAPS I NEEDED THAT MONEY TO PAY MY BILLS, GET GAS AND FEED MY CHILDREN. Way to add a hardship. Shame on you people. Matthew 7:12. "In everything, do to others what you would have them do to you, for this sums up the Law and the Prophets."

I’ve been using Chase Bank for a decade, my mother opened up my account when I was 13 years old. I would like to figure that because of how long we’ve banked with them, we would be helped in any way possible. Nope, I was wrong to the fullest extent possible. Back in January of 2025, my mother and I were hacked and we lost in total $3500. Chase fraud team contacted us and they said “We stopped the transaction and you should see your money back the next day.” The next day appears and my mother and I are left with nothing. They opened up an investigation but told us we had no guarantee of our money coming back to us. It is February and we still haven’t seen anything.

I just switched to Chase Bank 2 months ago after having a 30 year relationship with Truist. I switched mainly because of the app and the budgeting functions. Horrible mistake. I recently deposited a CASHIER'S CHECK guaranteed by the Bank of America. Although I have not had a hold out on any check of any size for over 20 years, I understand why they put a hold on this check as it was for $83k. I was told that although the check was held for 10 days, I could have it reversed by calling in after the check had cleared. Cashier Checks are GUARANTEED by the bank they are written on. They also only take 1-2 biz days to clear the funds. Well this is where they went completely wrong. I called in 4 different times, 4 days after deposit.

I applied for a credit card in December 2024 and today, February 13, 2025, I still have no response regarding the approval. I contacted them several times, sent all the requested information and their response was that I have to send the information again. It is a headache to apply for a credit card with an empirical score of 815. What is the difficulty in approving it? Because I am of another nationality? All the information they requested was sent.

Terrible customer service at the 2900 island ave Philadelphia branch. Incompetent and rude staff who failed to follow simple instructions and key in the right numbers. Also did not mention important policies which resulted in a required transaction reversal.

Chase is not a safe bank, it is very inconsistent regarding the security of the customer's money. I called to resolve a problem with a transaction and the person who was helping me while I was talking was talking to someone else, meaning she wasn't even paying attention to me. I have been with Chase for about 10 years, however I think it's time to move on.

Chase is one of the worst banks. I will never recommend this bank to anyone. My husband and I went to one of their branches in Stamford and the service was awful. The tellers they seemed unhappy plus the bankers as well. Poor service in all aspects.

This bank is **. It don't work. I barely open a account and I added my money in and they close my account right in there. Worst bank ever. They didn't gave me no explanation. Never had this before. Trash ** bank. 😡😡

Terrible experience with contacting the 1-800 number on my debit card to increase my spending limit for the day so my wife and I could make a furniture purchase. Spent 30 minutes on the phone on a Friday night with my wife and was routed to an overseas call service to help me. Was treated very rudely and after 30 minutes, I still didn't have my spending increase. There is still a HOLD/PENDING on my account for this purchase and no explanation why. My wife and I are very disappointed on the way we were treated, and no one followed up to apologize or explain the situation to us. I no longer feel confident that Chase is capable of handling my money.

Paid amount in full and then continued to use the card over the next couple of days and now it’s getting declined trying to buy groceries. The money has already been taken out of my bank account and now chase has decided to “hold” that payment because it’s “suspicious” because in January we made and $40 payment and paid before the payment was due??? Do better Chase.

Just started a bank account online the end of January and they couldn’t get it right with sending a card out the first time then called a day later and said they would send a rush on the second card 1-2 business days and it’s not 4 days after that second time. Horrible customer service and will be finding a better bank.

I recently had 2 charges taken out of my account for total 203.00. I called to dispute them. The person on the phone said I had to do 2 stop payments to get my money back and that the 30.00 fee for each would be waived. So I did what they said I had to do. The next day I called just like the person told me to do to have the fees waived, not only did they refuse the reversal of the fees. They said there was nothing they could do to get my money back. Crooks and scams to suck more money from you. I'm on ss, I don't have extra money to just crap away for fees I don't need to pay. I'm done with Chase. Font to Just my credit union for all my banking. I went to the branch yesterday, they said there is nothing they can do. My money might not be much compared to others. But it's mine and I decide where it is deposited. Great job of screwing people chase.

On many occasions I have had trouble getting help with issues with purchase. This my last one tho I will go bank with another bank. I have lost too much money with Chase. Don’t care to help with getting money back.

They need to get honest. They are dishonest, disrespectful, and corrupt. They told me that they would not allow me to apply for a loan because I am too ** and a United States citizen. I am a disabled ** woman and they said I don’t “fit” the requirements for a loan.

Chase is THE Worst banking experience ever. After I opened an Business account they said they don't like the name of the company. After I opened an account they said they don't like the name of my company. They closed my account And still withholding the money that I deposited go to a small bank that will treat you like a human being.

They need a better support team. They are rude and take it among themselves to do what they want on your account! I called for a unknown charge after losing my card and the lady block my online Chase account and unlinked everything that had my account number when is the card that I lost not the account number! For that reason I am going to Wells Fargo. Now I have to log in to everything that was link to my account and link it again thanks to their employee.

If I could give Chase Bank zero stars I would. I had clear fraudulent charges on my bank from Amazon. They kept denying my claim because I “benefitted from the purchase”. How did I benefit when it was sent to a completely different address, different name, different everything. They refuse to refund me hundreds of dollars. There is ZERO protection for their people. They keep pointing fingers at Amazon or points fingers at Chase and they keep sending me to talk to each other. Then Chase told me I’d have to take this to my local authorities because it’s “my hard earned money”....but still do nothing. They will not protect your account. Do NOT BANK WITH THEM. You’ve been warned.

I withdrew cash from the Moline Illinois branch & 15 mins later deposited it in another back close by & 2-$100 bills were counterfeit. The bills were sent to secret service & confirmed fraudulent. Chase says once I let the bank it is my problem & won't reimburse me-I have reported this to police department. Watch out for fraud from this bank!

It was a horrifying experience visiting a Chase Branch in DTLA. It felt like a bank in a third-world country. The experience I had a Chase in DTLA, gave me a glimpse of degradation of America. Totally unprofessional and incapable staff who only confused me more.

Yes I opened a new savings and checking account. I used a 21000$ cashiers check where my brother closed his account from LMCU. I put the cashiers check into my account and had to wait 7 to 10 days for it to clear. The 10 days was up. It cleared and it said 21,812$ in my balance. The next day it said 21812$ out. Chase bank closed my account and will not give me my money. They said they cannot verify the owner of the check James **. James ** and I both went into chase and they said they need to call him since he uses a Straight Talk phone service almost 2 years with same phone provider that they cannot verify him and they refuse to give me my money or even give the check back so I can go to another bank.

My mother banked at Chase and when she died, the bank inherited me as their customer. They were quite nice and helpful about getting me set up as a “personal client.” 4 years later there was no “personal” attempt to let me know one of my checking accounts had begun losing $35 per month in an unconscionably high service fee. If you have 2 checking accounts and one is used infrequently it might take a while to realize Chase is draining it. This kicks in automatically when the collective balance has dipped below a certain point, and that point is actually pretty high. When I finally saw it had happened and complained, a rep was able to put a stop to it but could not refund hundreds of dollars they had taken over nearly 2.5 years. The rep referred my request to be refunded to Chase’s “Escalation” team that was supposed to contact me within 3 days.

I was a loyal member of Chase for the past 10 years until last month my card was hacked. They acted appropriately. Sent me a new card but I could not set it up to my Apple Pay. I called multiple times months on end trying to get the situation handled. My last call to them the lady told me no supervisor was available and basically my card would never be able to be on my digital wallet again. When I asked why she had no response. Mind you every other card I’ve linked to it worked. Just not Chase. They were very unhelpful, wouldn’t allow me to speak to a supervisor. Had no explanation for the issue and very rude about it. That’s no way to treat a customer.

Been with this bank for at least a year now. Always thought they were pretty good until this weekend. So I’m in the salon getting my hair done at 9:30 pm and I get an email telling me to call Chase because my account is subject to be closed. I call only for them to tell me the dept that could help me was closed, And to call back Saturday morning. I call back Saturday morning only for them to tell me they locked my account due to a mobile deposit for $129 from several days ago that was approved by them. I do mobile deposit with these checks very often and for them to almost close my account this time for something they see going in my account on a regular is INSANE.

I called Chase to speak to a representative about removing some service charges that were applied to my Business Account. We have been trying to get back on our feet since both Hurricanes and now have been delayed by the wildfires in LA to receive some payments. The Chase Rep. who was not a Domestic Customer Service Rep. questioned me about the truth of the natural disasters claiming he had no record of those Hurricanes or Fires even though Chase has contributed to the relief fund. After 30 min of debate he hung up on me. I called back and requested a domestic customer service rep and spoke with someone who truly cared and understood what we are going through. Moral of the story is don't speak with representatives outside the US. They could care less from my experiences. Love Chase and hope they give more jobs to people in the US instead of outsourcing to other nations.

Worse customer service ever. Igor is the worst, the Chase branch at Aventura has the worst customer service on the phone unknowledgeable, and the people at the bank are useless. I regret 1000 times changing my account from Citibank to Chase. 3 months to send a new card after they stole mine. Never return the money form American Airlines refund... And the service are rude and nasty.

We would like to thank ** for her exceptional professionalism, patience, and attention, which she demonstrated during all three of our visits! This was our first experience as Chase clients, and such excellent service deserves the highest praise. We also really liked this branch of the bank – customer care and support are clearly a priority here! Thank you, Dmitry and Elena **. 1665 E Hallandale Beach Blvd, Hallandale Beach, FL

I have been a long term customer of Chase but I’m done with them. I was scammed by a company and I provided proof as requested by Chase and they ruled in favor of the Chinese fraudulent company that scammed me. I will be withdrawing and closing my accounts and establishing only what is necessary with another bank.

I would suggest nobody ever apply for this credit card!!!! The high APR on this card is outrageous. I’ve been trying to pay it off for years now and I can because out of the huge payment I make, only $30 goes to the principal!! Lesson learned never trust dumb banks!!!

After learning that I needed to add a name to my checking account I called Chase Customer Service. I was told that I could not do that online or over the phone and all I needed to do was "stop by any branch and they will be happy to assist you". On Thursday, January 16 2025 I entered the branch I have used for many years (Judson Rd. Longview, Texas) only to see just 2 tellers. Thinking this was a fluke (it was 10:45 am) I stood in line for about 5 minutes and when the gentleman in front of me was through he turned and left and I was faced with a Teller that immediately put up a "use the next window please". That was in your face I'm not interested in helping you".

I could go on and on complaining about Chase Bank. It's very, very bad. I've been banking with them for 3 years now and I've deposited probably 20-25 checks. I've had 2 of those checks be available in less than 10 days, the rest were 10+ days. Call in and they waste your time and lie to you, tell you it'll clear in 24-48hrs, they tell me the same thing every time. Def switching back to onpoint CCU after this time. I had a check from state of Oregon 3 weeks ago, it just cleared a few days ago and that day I submitted another online deposit for another state check (same reason for first check) and they put a 10 day hold on that one Also and don't shorten it or give me part of my money or anything. They won't even cancel it. And they don't have any sort of warnings on their website.

My review is very bad and l will never do business with bank and I never recommended to anybody. They look good in the front and they are very bad in the back and I talk to a lady, her name is Klodia, to ask about the reason. She was very rude

You can have debit card protection turned on and they will still deny you to purchase groceries if you have a few short weeks when you're a blue collar worker. I don't recommend this bank at all. Every single time you call customer service that have no emotion and don't care about the person even a little bit. All they care about is their bottom dollar.

Far and above the most incompetent customer service team I've ever worked with. A small business owner would be better served with literally any other bank or credit card company for their services. Avoid them unless you enjoy headaches!

Until this morning, I was very satisfied with the services provided by Chase Bank and its employees. I thought that it was an extremely well run institution. I checked my balance last night. So this morning when I tried to complete an online purchase, it did not go through because of insufficient funds. I try to log in my account but the system did not recognize my username.

The Walnut Creek branch has been charging me fees for an account that I didn't sign up for and they will not stop or reverse the charges. Both Sal and the branch manager are exceptionally avoidant and unresponsive for months. I've wasted days going to the branch and calling, with no response! I'm coming up on 1 year! Contacting CFPB and DFPI because this is theft.

Bernard Pierre ** at Chase Bank offers outstanding customer service! He is professional, attentive, and always goes above and beyond to assist with any needs or questions. Highly recommend his excellent service!

They closed my account 2 weeks after I opened it online for “suspicion of fraud”. I have no idea what the fraud or suspicion was because they never explained, they just closed my account. It’s been over a month and I’m still waiting for MY MONEY to be mailed to me. I absolutely hate Chase.

They have a branch everywhere. Lots of options for different types of accounts. Coupons. No fees if you follow the accounts guidelines. Great customer service. Knowledgeable people. Good products. Their credit cards are the best too.

I have Chase account for over 2 years. Never had any problem. On 1/2/2025 I made a deposit with cashier check. Chase holder the check for 11 days. I didn't know the holding till and looked at the receipt. The teller told me that is Chase policy. I checked online on the website of Federal Reserve regulations and it states the holding period is 2 to 5 days. I went to other banks like US Bank and Bank of America to know how long they hold a cashier check... they all said 2 to 5 days max. Please don't do deposit at Chase because they hold your money longer for them to make money on your head.

I don’t even want to give this bank a 1. Worst place I’ve ever banked with. Do yourself a favor and bank at ESL. The ATM is ALWAYS broken. Late time I used it the touch screen didn’t work and it took forever to release my card. So I was late for work. Once I wanted to put money on my husband's account and they said I had to open my own account. Dumbest thing ever. DON'T BANK WITH CHASE!

My employer uses Chase Bank. They send out pay on a set schedule. To this day none of us employees received our pay at regular intervals. This is causing financial issues for all of the employees. Our employer has repeatedly shown us that they are paying us as agreed, and chase bank withdraws the funds out of their account. However it has taken upwards of a week and a half for the funds to arrive at our banks. We all bank with separate banks the only commonality is chase.

January 3rd, 2025, I opened a claim for a charge I didn't authorize and it was only for a few dollars. My account is in overdraft now for 4 days so Chase isn't a good bank, unprofessional, very rude people working there, like they just came off of the streets and started answering phones so customer service lied and said it would be fixed by the closing of the business day, how can you trust people with your money that lies possible they may steal?

Chase bank SUCKS!!! I deposited a large sum last week from my Bitcoin profits, transferred from a law firm. Over the next few days I took it out little by little and they up and CLOSED my account without notice and didn’t give me my paycheck. They told me it would take 10 business days to get any of that money so I couldn’t buy groceries or pay my bills.

The most rude customer service phone agents of all the big banks. Rude. Non helpful and entitled people who don’t speak clear English. Every time you call - they transfer 3 times and don’t relay info to new agent. Hang up on you. Horrible experience every time.

This morning (1/2/2025) around 8 am called the 1-800- customer service number to report an unauthorized transaction on my checking a point, spoke with Bryan (don’t know his last name), he was so rude and unethical, during my conversation with this person, he didn’t allow me to file my complaint, he just hung up on me, this is not the first time this happens, reason why I will be switching my checking and savings account to another financial institution, that appreciate my business with them and show some respects towards myself.

After my dad passed, I informed Chase Bank who my dad had a credit card through. I was told they would remove the charges from after his death and that the estate department would reach out to me for further details. 2-3 months later they send a letter with a phone number to call the estate dept. After talking to the rude and condescending representative they not only didn't remove the charges but also added on late fees! After trying to argue that they should be removed they simply wouldn't and were threatening to file a claim against my dad's estate. TERRIBLE SERVICE! AND I WILL TELL OTHERS ABOUT MY EXPERIENCE!

More people are moving to rural areas so Chase better wake up! I've had Chase for years. I moved to a rural area where the nearest branch is well over an hour away. I have a large check to deposit and I need to get it into my account ASAP. I called Chase customer service today for help. Chase basically said, "Can't help ya." They can't/won't even temporarily raise the deposit limit for a mobile deposit to help me! This is supposed to be a bank, you know, where we deposit money into our accounts. It's time I find another bank.

My Chase app info clearly showed a transaction that was not reflected on my bank statement and, to date, no reason or sensible explanation has been given. During the past few months, I have gone to at least two different Chase branches & spoken with reps to obtain a print-out that can show the same app transaction but to no avail.

Worst technical support you will ever receive. They’ll lock your account when they know that you won’t be able to unlock it and they’ll give you a phone number and say, "Oh it’s fine, just call this number," and then you won’t have access to your account because you can’t get a hold of the people to unlock it because they have 1 million different numbers to call and none of them can help you with anything. Temu has better technical support than Chase and I don’t even think Temu has technical support.

I do NOT recommend opening a Chase business account. Customer service was beyond horrible. After Chase associates called the other bank to verify funds on a check, I was still denied my $6,400 for 2 weeks. I switched to a smaller bank chain, made a $9,000 deposit and had access to the funds 3 days later. Chase obviously wants to hold business owners' funds for half a month in order to siphon interest off businesses' hard-earned money. By Chase withholding my funds, I was forced to take out loans to make payroll and cover expenses occurred.

The bank is bank but their customer service is one of the worst. When they can't answer they just cut the line. Yes, it happened to me. They denied my claim with no reason and when I call they tried to give me verbal reason. I asked to provide the reason on paper and answer was we can't do that. Try going to branch if they can give you one. Even small banks have better customer service and they tried to help as much as possible. No HELP!!!.

Chase Bank likes to keep customers' funds if possible when a reversal is done. They keep my money in a reversal transaction done to my account over $3,000.00. I provided to Chase with reference numbers NO ONE can help. They first say, "We received it," then, "No we don’t have it," and so and so. This is not the bank I will recommend to do business. So disappointed.

They did a bad job helping me with a dispute against a business that ruin my hair and half ass surgery procedure. I feel like the business didn’t do a good job and ruin my hair and miscalculated my cosmetic procedure but Chase did a bad job helping me with my dispute.

Worst bank in the universe. They are too big and have too much influence - Do not ever do business with this bank. They will screw you over. They will say all the right things to get your money and then ream you a new one.

Chase Bank's Claims Department Manager Evie is terrible and does little to nothing in assisting customers. I spoke to another claims rep and he was able to provide me with details but unfortunately those details were not accurate per Evie (manager in Claims Dept.). Evie and her team had little to regard in assisting me with my issues. My bank account was authorized by someone other than me and Chase Bank will push back and claim you were negligent to avoid further assisting you. CHASE YOUR CLAIMS DEPARTMENT AND MANAGEMENT ARE POOR!!!! Try hiring helping employees and management!!

My account was transferred to Chase from First Republic Bank. I thought Chase was okay, until I tried to order new checks. They wanted $30 for checks! I have numerous banks, and haven't paid for checks for decades-if ever. I will not pay such an outrageous fee for checks; it's absurd for a major bank. I have a number of other banking options, so I might keep a little money in Chase to use the ATM every so often, but I will be removing the rest of my money.

My relationship with Chase Bank is love or hate. First they forced my new US legal immigrant wife to close her account because her utility bill was unacceptable. Second the teller misinformed me my wire transfer would be received in US dollars when in fact it was in Philippine pesos. Third when I was the victim of a major cyber attack where my cell phone was ported (meaning the cyber criminal could use my phone and my own personal phone was rendered inoperable) and an attempted five digit withdrawal from my account utilizing a recently changed password Chase was able to notify me via something akin to an Amber Alert that my password had been changed and if I didn’t do this I needed to call Chase immediately. No monies were lost.

I understand that this is a large institution, but my experience with this bank has been deeply disappointing. The fees are excessive, and many of the processes feel unnecessarily complicated and unfriendly toward customers. I’ve found the overall approach to be impersonal, and it seems more focused on profit than providing quality service to its customers. Surprise surprise! I would recommend exploring smaller, local banks, which often prioritize customer relationships and provide more personalized service. Based on my experience, I would not recommend this bank to others.

Trying to use automated service to pay auto lease payment wouldn’t allow customized payment and was giving me incorrect amount to pay compared to invoice I received. No one at the outsourced call center was willing to help and would disconnect my call when asked to speak to a supervisor. I continue to have a .97 cent past due amount that after months still is unpaid because of the low level competence of their customer service. They just don’t care.

I opened up a dispute against Hertz car rental for charging me twice. The dispute department of Chase has a supervisor named ‘Jay.’ With a derisive tone Jay told me I must present proof that Hertz & Dollar are the same company. I do not like Jay. Jay had a smug tone and tried to make me feel inferior. What a p_r_i_ck! Watch out for incompetent Jay. Additionally, Chase should do the due diligence and see for themselves these two companies are the same. They can look it up on ChatGPT -we’ll no, Chat is for smarter people that know what’s up- they can Google it.

The good things about Chase are that they are everywhere, and their online banking is user-friendly. I’m choosing to stop banking with them because they failed to notify me when my balance dropped below the minimum amount allowed before $12/month service fees kicked in, and they ended up collecting $12/month service fees from me for over a year without any type of notification.

I have had an account with Chase for over 7 years now. I recently disputed 3 charges on my debit card and was told initially that it would be no problem. I have never had any issues with Chase until now. The first CSR I spoke to was very nice and said we could dispute all 3 charges, no problem. She asked me for some information about the charges and I explained the situation and she said they could go ahead and make the changes to get my refund. However, I had to contact the company to see if they would offer me a refund. They refused. So I called again today and once again I had to explain the entire situation to the CSR which I tried to do, but then it got ugly. This guy kept telling me to calm down in a very rude tone of voice! I am calm I told him. "It's you who needs to stop badgering me like I'm some kind of criminal." Never in my life have I ever had a CSR talk to me that way! If you think Chase is a good bank to use, think again.

I am writing to express my frustration with the recent hold placed on my payroll check. This delay has caused significant inconvenience, and I am extremely dissatisfied with the handling of this matter. As a customer, I expect timely and efficient service, and this issue has left me with a poor impression of your bank. Due to the circumstances, I am no longer willing to continue my relationship with Chase. Please consider this my formal request to close my account once the hold is resolved. I would appreciate a prompt resolution and notification once my account has been closed.

Chase closed my account and now I don't know where my direct deposit is and it's Christmas time. I hope all of Chase Bank branches close down. They are a horrible financial institution. I can't believe they are the biggest when everyone hates them.

Worst bank I ever had. I tried to resolve a fraud for $400 which was out of country transaction posted to my account. The manager I have been connected to claimed I need a receipt for the unauthorized transaction. They were only able to return $20 on a new account after they closed the original. I stated I wanted to close the account permanently and move to a different bank, but they insisted I need to open up a new one until the claim resolves. Which soon after they ended up taking back the $20 for monthly maintenance fee within the month. I just now closed the account. Nothing was resolved and I got scammed by Chase now too, I closed the account so that they don’t put me into negatives. Also I paid $30 for w checkbook, where other banks offer them free! Worst bank ever. I do not recommend, they will not help you resolve frauds and other incidents. You will be left with negatives in your account.

I have been a Chase Client for years and have used the Chase Ink for Business for many, many years. Made a purchase for my Business Online and was declined twice due to them flagging it as suspicious. Contacted the automated system and was assured no additional contact was needed. They declined the purchase again after I replied to text confirming it was me doing the purchase. Store was declined again and now I lost out on the promotional pricing. I contacted Chase and all they would say is we are sorry. Now due to their deciding to decline the purchase, it will cost me $300 through no fault of my own. Very disappointed with Chase to say the least. Hope this review helps another person.

If I could give Chase 0 stars, I would. Since our accounts were transferred to Chase upon the closing of First Republic, it’s been one ridiculous error after another. First they started misspelling my spouse’s name, resulting in useless debit cards and checkbooks being issued. Then they threatened to close and confiscate the money from our child’s savings account, despite us repeatedly filling out forms affirming the account was ours and asking them not to do this. It took four written attempts and two phone calls to bring the matter back to status quo.

Cheated us out of $1000.00 in new account bonuses. Said an ACH company transfer with payroll code wasn't a direct deposit! Other banks don't say that! Despite having told us all was well. BEWARE! They dragged the whole thing on. Had thousands of dollars in a savings account, earning literally nothing, while they messed us about, back and forth, so many different excuses. One time telling us as the incoming transfer showed the company name and "sender" that was the issue. What's wrong with that? The company was the sender as per their requirements. Transfer also bore the PPD code for an ACH transfer of payroll, they ignored that information. So many better banks to deal with that honor the new account bonus in weeks, not months or never in this case.

Chase has terrible customer service. Been banking with them 10 plus years and I made a claim because a company was committing fraud and I even uploaded documents showing proof and chase still sided with the company and told me, "We can’t do anything for you." They didn’t even bother to investigate. I asked to speak to a manager and the person was so much worse. He said, "I see your proof. Yes it’s fraud but we can’t do nothing for you." Stay away from this bank.

I had an issue with a wire transfer getting sent to an incorrect account. I contacted Chase on 4/04/2024 to explain the situation and they did a recall for the funds. Citibank refunded the money but because someone didn't fully explain the information properly the money, Chase sent it back without trying to investigate why Citibank sent them the refund. Since then, I have spent over 40 hours, and made about 3 dozen phone calls asking where my money is. I was even informed to call Citibank 7 times to resolve this on my own, but unfortunately I am not a Citibank customer (Yet) so they could only provide me limited information but they were very helpful. Over 8 months later, and hearing the same excuses and store several times on each of the 37 calls it appears "Chase for Business" is only concerned for THEIR Business. I am so disappointed with them and the promise of a return phone call that many stated, I think they need the $1070 more than I do.

Business Checking Hacked for $4,990.00 and Chase Refuses to Refund the Money! This happened on 10/29/2024 around 9 am at my home office. Not long after my most recent login on my laptop that day, I received a text alert that an ACH Employee Payee was created under the name David **. This was on my business checking account I have with Chase Bank. Shortly after, I saw a payment of $4,990.00 in Real-Time ACH going to that new employee just created. I called Chase Bank immediately and locked my account.

Absolutely the WORST customer service EVER!! These people do nothing but give you the run around and help with nothing. They say go to the branch, then call this 1 800 # then do it online. You're just chasing your tail. Meanwhile they hold checks for a ridiculous amount of days. Holding a check for 10 days and then still not releasing the funds when the check is 100% good and all 2 weeks before Christmas!! Your bank is awful and no one should bank with you!

Chase Bank claimed there was a error in they system regarding a check. This local branch they could contacted me over phone instead they mailed a fake letter claiming to mailed the letter. On top of that the manager lied about check being mailed back in few days. Two weeks the not check. So finally they claimed a state of California check was insufficient and couldn't be returned after wasting my time and patience. Playing with my intelligence and ruining my holidays. I rank chase bank frauds, unprofessional, very fake and the manager was laughing when seen me again. It was no big deal him. If I was anybody I would not choose chase. They are fake, backstabbed then called again acting like they trying fix problem they made. I believe it was deliberately done. I also think they racial profiling racist

Horrible experience. Tried paying my bill, would not accept my bank. Went through it a few times. Tried adding my bank again. "That information is already in your account." OK, So why not take a payment?! Tried again online instead of the app, same experience. Called in, they want ALL of your information. Hate giving my Social Security number over the phone, but they don't accept anything else. AND. ALL of your banking info, passwords, etc. What?! Can I not keep anything private from you at all?! Wish I had never opened a Chase account.

Been with Chase for over 20 years. Card was ran without my permission by Enterprise. I disputed the charge and sent the invoice to fraud department and was told they couldn’t find my info with the full invoice reservation and all. Chase is worthless with customer experience. I will be changing banks needless to say.

I’ve had my account with Chase for several years. My husband has also been with chase for even longer than I have. Less than a month ago I requested a new card as mine was damaged. I never received my card. Someone stole it, activated it, made a purchase at Publix over a thousand dollars. I guess this person tried to withdraw more money and that’s when they reported the transaction as fraud. I went through a whole process with Chase and they credited the money back to my account. After a week chase took the money back and said that it wasn’t fraud. They have proof that several transactions were made and still chose not to help me with this and to say that all I could do was change my pin. I made more than 5 calls in one day and no one helped. I am extremely disappointed and I’m even thinking on closing my account.

I would not let CHASE hold a roll of pennies, play money, a laundry card, Safeway savings card, Metro card, LINK car, a penny with a hole in! NOT only are they unwilling to be reasonable, but everyone I MEAN EVERYONE is either clueless or simply just jerks. **Correct me if this is absolutely untrue: the service, policies, fees lack of locations, locked ATMs after hours and shear disrespect is a reflection of CHASE being geared towards people of color. If you go/alum of any HBCU's do NOT let them fool you. They are coming to your campus to take your young minds and manipulate you. They JUST NOT LIKE US!!!!

I am a Chase business account holder. I have many charges linked to my chase Business Unlimited Card. On Thanksgiving day 11/28/24, I received a fraud alert on my cell while I was having my Thanksgiving dinner asking if I recognize a small charge, I did not. After all, there are many charges linked to the card and who would remember every charge that was ever entered. I thought by clicking "I don't recognize the charge", it will allow me to dispute it. Lo and behold, chase prompted that my credit card was cancelled!

I had an hour this morning to catch up on monthly bookkeeping. When I attempted to download current credit card statements I found that I was locked out of my accounts. I took AN HOUR to finally restore access, and the tech support guy I was handed off to by the useless customer service guy told me it was because they had received some random update from my cell phone provider. There went my hour set aside for bookkeeping. CHASE, you chronically inept halfwits, you actually WANT ME to keep up with my bookkeeping! I ensures the smooth flow of cash from my checking account to my CHASE accounts. Find some competence or go out of business. Get out the way, fools.

Be very careful with Chase! I've been using Chase for more than 10 years and suddenly they closed my account and they took my Reward Points! I had a significant amount of points and when I tried to cash them they blocked my account. I called infinite times and nobody had an answer so they keep transferring from one department to another. I spent hours in calls without a clear answer. Their customer service is useless. My bank rep doesn't understand the situation neither. She feels embarrassed about it. I guess that's their way of making profit. Is a shame.

Mr **, from Chase Bank North Andover MA, he offered us a line of credit, but Nelson **, was forcing us and pushing for a credit card. He lied to us by saying that as a business we could not get a line of credit, 2 I told mr ** do not contact us through our personal information because it has to be through our business phone and email but mr ** and mr Nelson ** also sent an email to my wife. They did not respect our privacy and decided to do so, the lady who make the appointment too was forcing us for a credit card which we never wanted. Very disrespectful. If someone doesn't want a product and asked you for another product DO NOT FORCE THEM. FOR THESE REASONS WE DON'T WANT ANYTHING TO DO WITH YOUR BANK. PEOPLE DON'T KNOW HOW RESPECT OTHERS DECISIONS. VERY UNPROFESSIONAL.

Chase is the Scum of all Banks and I would never recommend or Bank with them if I was Dead. Racist depending on where you are and Corporate is very Unprofessional so I will be signing on to class action law Suit.

Been with Chase for over 20 years. Go to my local branch weekly. New girl and Bernice said the check was made out in married name and I did NOT change my name in MY account. My signature is always the same and I have IDs to show my signature. They would NOT give me my money. How is that possible that with ID that shows my signature that bank supervisor BERNICE and the new teller would not give me my money. Went right up the road.. no problem. It's on! I am super outraged that they would do a loyal customer that way because I would not change my name on my account.

I was displeased with the level of service I received with my commercial bank (business and personal accounts) and move about $X0k from my Capital One account after talking with the banker about Chase's services including the wealth management division. The banker opened the accounts and I was able to successfully move via online transfer, $Xk from my commercial bank and $250 in the checking but ran into all sorts of issues moving the larger amount from Capital One.

I deposited a check for $1300 through Chase's mobile app on November 22, 2024. Moments later I received an email from Chase acknowledging my deposit and advising that the funds would be available in my account in three weeks. This seemed unusually long for a check to clear so I called Chase Customer Service for clarification. The Chase agent I spoke with advised that mobile deposits take much longer than checks presented for deposit at a branch. He also indicated the local branch could speed up the deposit.

My wife and I have been in the Philippines and can't just go to the bank at this time. We are both retired. Most of our problems with the bank is the "Zelle". That Zelle is terrible. Once in a while they just accuse the transaction of being fraud. Sometimes they just stop the scheduled payment, even when nothing has changed. Then the account is locked up. So we make a time in the middle of the night, because of the time difference, to contact them. Then after a long wait to speak to someone on the phone, we get a person that has to keep asking questions and more questions. Then they have to go talk to someone else to verify what the answers. Sometimes after I explain to them that my wife had a stroke a while back, they still don't want to talk to me. She tells them it is ok, and I leave the speaker phone on so she can hear the questions.

Suraj in customer service was extremely helpful and listened to me explain why I was overdrawn and he helped me by reversing the fees. I am extremely grateful to him for genuinely caring about me!! Thank you Suraj and Chase Bank!

Discrimination is the unfair or prejudicial treatment of people based on their perceived or actual membership in a group or category. Chase believes strongly in discrimination of race, sexual preferences and even in the belief that they owe society nothing.

I’ve never had a worse experience with a bank in my 51 years on Earth! They hold your money hostage with 10 day “deposit holds”. No other bank does this. It’s 2024! They treat their customers terribly.

Horrible customer service on the phone!!! All calls are transferred to another country and they would not help you unless you give them your SSN!!!! And they are not on the same page when it comes to banking!!! Branch customer service are helpless as well!! Very disappointing.

On the 8th of October, 2024 I endorsed my check to my brother in law and the Chase branch manager red flagged the check and got their $67 out of my check, for my brother in law being in overdraft and took the $12 Monthly maintenance fee out and closed his account down and restricted him from using his account but then never returned the check as it was cleared on the 10th of October but they held it as if it didn't clear as of today. Now that I have the check authorization number and check number by my due diligence research, it's showing clear on Green Dot (Agent/banker name Asia, ID# **, she told me Chase cashed my check and it is showing on her side who cashed it!) side and the tax filer's side but Chase bankers refuse to release the funds back to Green Dot/IRS to reissue me a tax refund because they cashed the check and never returned it to the rightful BENEFICAL OWNER I.

We tried 17 times to get someone on the phone to help us. 17 times. It kept saying they were helping other customers then hung up on us. 17 times. You couldn’t write a movie script that people would believe that was this bad concerning customer service. Absolutely awful. Worst of any bank I’ve ever seen in 43 years.

My 92 year old father wants to add me and my wife to his savings and checking accounts. We presented with ALL the requested paperwork for power of attorney, his wife's last testament and her death certificate, and my father's living will and last testament! Now, we're being required to present a notarized affidavit for validity of power of attorney! We are told that we will have to file a probate through an attorney after he passes away. They refused to remove the deceased mother and wife from the accounts spite the appropriate paperwork. We have done nothing but help with his father medically, looking out for his well-being after wife passed away in 2022. We're not doing it for his money!! His father asked the bank to have us put on his account. It happened at a bank in Bossier City, LA recently. His dad is not happy with you either!

Very disappointed and felt scammed by opening up United Explorer card when I was purchasing my flight tickets. The offer was $0 intro annual fee and $95 after the first year and $300 statement credit after first purchase. Literally shocked when I got my first statement in the mail that they had charged me $95 the first month and never received the statement credit. Customer service was no help whatsoever….

1. I opened a business account with this bank. At the beginning when my deposited check was on hold for long time, I got told this is because my account is new and after that the deposit checks will be clear very fast. Now after more than a year still I have same problem. I deposited 2 checks one of them is personal check from my customer and the other one is a cashier check from another bank and they hold the checks for about 10 days. I called customer service and they said the issuer bank must clear the checks but the money is already deducted from my customer account. They Also told me this is because these are the first time that I get a check from these customers. It is stupid explain because as a business owner, it is rarely to got check from each customer more than once.

Chase Bank has been On Their Game when it comes to Fraud. They are constantly roving, monitoring, and extremely quick to detect any such possible fraudulent charges. They are quick to respond and correct any fraudulent issues. I highly recommend this bank for this reason. Great experience in this regard. They're like wolves on the hunt - waiting, watching! They will detect and alert you immediately and/or help greatly should you incur fraudulent charges to your account! Go Chase Bank!

If I could give less than one star, I would. I paid for my exam, and the transaction showed as declined, but the money still came out of my account. The payment was not received by the exam provider. When I called, I was told it was a technical problem, and they claimed the money was sent out. I wasted five hours on the phone without receiving any real help. Now, I’ve lost the money and have to file a claim— all because of their technical issue. This is the worst banking experience I’ve ever had.

Thomas ** gave us an excellent experience at Chase Juliet Boulevard Naples. He was so very helpful and considerate way beyond what One would expect from a bank employee. Was he very polite to spend a long time, understanding our problem and trying to correct it.

I visited the Roosevelt Branch on 11132024 to make a deposit into my Business account and was interested in opening a personal account. I was next in line to see a representative however, Shannon ** intentionally looked over me and took another customer who came in the bank after me, she was also a different race. I've never heard ANYTHING good about Chase and at the coaching of my financial advisor, I opened my business account a couple of months ago. If this is the treatment I have to look forward to then maybe I should NOT do business with Chase.

Just received a phone call from corporate office of Chase bank notifying me that they will our account in 30 days. No explanation why. We never overdraw the account, our credit scores are above 800. I complained about the check I wrote for purchasing the house. Chase wouldn't let it through twice, even after me confirming that the check is legit and it's a down payment for the house. DO NOT COMPLAIN, CHASE WILL SHUT DOWN YOUR ACCOUNT. What a nightmare.

Chase Bank is a horrible bank. They applied a 1200 dollar payment web bill payment to a credit card that I don't have instead of my auto loan. The auto loan people filed a dispute. I called back a couple of times with no answer. After a week, on my third call they told me that the credit card department has to try to find the money. They blew me off for over a week. Then because I don't have a credit card and can't provide a card number, they can't find the money. They stole 1200.00 from me pure and simple. I will never use this bank for any reason in the future and advise everybody else to avoid these criminals.

I wrote a check for 15k and then found out the business was going out of business. I noticed that the check had not posted so I called and put in a stop check order. Chase went ahead and cashed the check for this business and stated that since I wrote the check, they honored it. Even though the police and city attorney had filed against them, they would not pull the money back. They do not care about the consumer. Bank with Capital One!

My husband reported fraud on his Chase account on 10/23 for 2 illegal transactions totaling $2000. Then on 10/24 Chase allowed 14 more ATM transactions that should have been stopped by Chase. The criminal emptied 4 accounts including my son’s account which was a student account!! Chase refuses to pay back my husband or my son. They told us to file a police report! Luckily we have time-stamped videos to prove my husband did not make these transactions that Chase is accusing him of.

I finally decided to open a credit card with Chase, and it turned out to be a horrible experience. It was approved with a $25,000 credit limit. So, about a month later, I decided to do a $9400 balance transfer, and it was denied. I had a balance transfer offer up to $15,000, so it really made me upset. I am an 830-credit score with less than 3% debt in my credit file. I cancelled my credit card account immediately. Stay away from this financial institution.

If they had 0 stars I would put that. They froze my assets due to fraudulent activity, told me that they couldn’t give me a reason why. That a cashier's check will be issued in 10 business days. But couldn’t tell me what the fraudulent charges were. Everything on my account is accurate.

Chase Bank closed my checking account and my credit card account without a reason and will not explain why the closures. I have written a letter about the situation but the answer was not adequate. Chase Bank holds your money and doesn't pay you any interest like other banks do. Wells Fargo, Citibank, Bank of America, Capital One and US Bank I have never had any issues with. My checking account balance was high enough and my credit card payments are in good standing so a reason by Chase is needed why the accounts got closed. Chase is a terrible bank. Don't let the nice teller at Chase fool you.

I recently had an open loan on my credit card balance at which I was paying approximately $98 a month on with Chase for 0% interest. Months later I made a purchase of $3,118 of which I intended to pay in full before its due date. Days after the purchase I made a payment of $2,710 in doing so I decided to call in to make sure it wouldn't affect my current loan. I was informed by customer service that it would be fine as long as I paid the recent purchase off before the October due date of my original loan. October approaching I call in again to confirm my payment to avoid any potential interest rates of my new purchase only to be told they applied the recent payment to my loan and paid it off.

In the beginning Chase was great then one day I did some work for a lady that paid by check so I deposited it. Well the lady put a stop payment on the check due misunderstanding and all of a sudden my bank account was closed and their decision was final and when I called to find out why not 1 single person could tell me why and I’ve never heard of a bank closing an account due to a stop check. It has put me in a bad spot. I had everything linked and going through that account and for them to turn their back on me was a bit ridiculous.

Shame on me! For 10 months I missed a reoccurring charge on my business account. As per past experiences with banks in reference to this situation, I called the business issuing the charge and received no satisfaction - no surprise. When I called Chase They told me they had a 30 day rule, so I could only grieve ONE OF THE 10 MONTHS! Are you kidding! And by the way the company fraudulently charging me is listed like this: USREALTYRECORDSCO 888-317-4772 UT - BEWARE of them and Chase. Is ot the case that no one has the back of the small business owner??? After a thorough vetting, I will be moving both my business and personal accounts form Chase. Disgraceful!

The Manager Maxin and Colin ** on 6 Ave by the West 4 train station always gives excellent Customer service. They both are professional and work very hard. I highly recommend both of them for a promotion.

I hardly ever need to go to the teller at Chase since I mostly use credit cards and the ATM, but today I did to deposit a check and to get small bills for tips. I also decided to deposit a handful of loose change since I had it lying around my car (already for ages). The teller processed my check and then proceeded to tell me I need to roll the coins. There was not enough change to roll a full roll of any of the coins, it just looked to me that she was not in the mood to count the coins and she told me with a superior smug smile, almost a laugh that she won't process unless the coins are rolled.

Chase is not what they were from their app to their customer service, I'm done with them. Ridiculous tech support. Just done! Will not recommend them to anyone, and will no longer bank with them. Every time I talk or deal with them it's a hassle!! Steer clear!

One of the worst bank customer service and banking. The customer service is not knowledgeable even the manager. They hang up the phone without solving the issue and once they tell you they will call back they never do. You call them and they simply ignore and even doesn't connect you with the manager or any other specialist to solve your issue. One of the worst banks in USA probably global.

Never have I ever experienced a place that didn't want to take my money more. I have an auto loan through them, ONLY because of a lease option, they have straight up refused my banks transfers multiple times, the banks won't answer their phones, eventually I found a number to call after nearly an hour of looking on the website and looking for the right number. It ended with them not accepting a payment and not informing me until AFTER it was late for a week. Then I had to go through the longest automated voice message I've ever had to eventually get them to take my debit card. So thanks for the credit score drop. On top of all that they refused to make it easy to find the full loan number. I still can't find it either.

The tellers are nice to me but so much turnover and a lot of employees are not trained or educated to do banking. Chase Corporate MUST hire better staff and train those that are educated. They must do private investigations routinely at Chase and not double-bill clients. Our home has a mortgage and insurance. The mortgage was with Chase and the insurance is with a very reputable company. We have over a one million dollar policy for our insurance, which means we pay a lot of money. Just because Chase sent a letter to us as an advertisement and we didn’t answer within a month, they enacted a policy of insurance and are still charging us on the same house we already have insurance on.

Chase Bank has questionable practices that leave customer funds vulnerable to fraud. A person was able to go into a branch with a fake ID and print checks off of my account. The checks were then used to essentially wipe out my accounts. Their customer service when handling this situation has been horrible. Well over a week later, I still have not had my funds replaced though they have allegedly approved the claim. I was also refused service at the branch when I requested to close all of my accounts. HORRIBLE, HORRIBLE customer service. I have been a member for over 20 years and I have had fraud on my accounts more times than I care to count. Avoid them. Find a different financial institution!

They held a check I deposited for a down payment on a new car for 7 DAYS. Called several times, and they were zero help. Don’t deposit checks with them if you need that money soon. I’ll be finding a new bank once this process is over.

I have banked with Chase for 20 years. I recently changed employers after 7 years. I received a paper check, snap deposited the check and they tell me “holding it for 12 days”. Each customer service rep says something different, the language barriers are insane. My new employer confirmed funds were release, Chase told me a hold was placed. Lies, I will never bank with them again.

This bank has turned into one of the worst partnerships I have had with a financial institution. Chase gets to decided what transactions they will accept after you no longer have funds available in your account. You better believe they use their "discretion' to profit from you via their enormous overdraft fees. TERRIBLE banking.

Today (10/14/2024), I along with my mother went to a Chase Bank Agency (located at 5745 Falls Dr., Fort Wayne, IN 46804) in order to open a joint checking account (for me and my mother). My mother an elderly individual who is originally from Brazil and are unable to communicate in English. Due to have been married to my father (US citizen), she receive a small social security payment every month (about US$98). I am the one who take care of her social security benefits and the one who sponsored her green card.

The claims process is ridiculous. They refused to refund a fraudulent transaction just because another one from a different vendor started more than 60 days ago and the charge was in another state and should have never been allowed through to begin with.

My wife and her cousin had an agreement. Money was supposed to go to my wife's account, but Chase decided to block it and shut down every card my wife has and now we have been waiting over an hour to speak with anyone higher than the lady on the phone, chase has gotten way worse.

I'm a loyal customer for 20 years. After covid, I had to change my debit card several times due to fraud alert. Just recently I received a letter from Chase decided to close my account, apparently "I" was inappropriate with one of their employees. After Covid, a lot of branches was shut down, including the location in my neighborhood. I have not gone in-person banking and done everything online. I called customer service and got resolutions. I went in to the nearest branches and no one there can help me but make excuse that it could be a mistake, but they don't think they make a mistake but mine. So, moving my money elsewhere.

I deposited my payroll check yesterday. Somehow Chase claims it’s not there. I have no money. I called to find out more and was told I would receive a provisional advance in two hours. When I called again I was told two hours or one to do days. Not true. I was supposed to go to see my sick mother. This is my payroll check that I worked for. The best they said I cover is to am. Another day off ruined.

Beware if you write a check as a gift and the recipients do not have an account with bank. They charge a hefty $10.00 fee to cash. And not nice when you question it. I will never have a personal banking relationship with Chase!!!

WORST INSTITUTION I'VE EVER DEALT WITH. Double charged me for a check reader for over 2 years. Refunded me 3 months. I had a $15,000 check stolen. They told me they wouldn't help refund the money even when the other bank caught the fraud and had the funds available. Don't answer phones. Ignore you...but STEAL fees to a degree that should be illegal. RUN AWAY AS fast as you can.

Chase let 30k of my money get drained from my account by someone who stole my identity while I was in rehab... and they won't reopen the case! They refuse to do any more investigating and they are leaving me destitute.

I deposited about $20,000 worth of checks one day and a couple days later got an email from the bank saying that one of the checks was not accepted for deposit. No explanation why. I went into the bank and they told me it was not endorsed properly. When I told them it was endorsed the same as the other checks I deposited and the same as checks had been depositing for years they shrug their shoulders.

I have talked 3 times after September this year… I had so much trouble understanding them, because of their English Accent! They behave like Robot, not humanly response…. So disappointing…. I will switch back to bank who hires Americans providing service.

Been a customer for 20 years. They sent me an offer for a new business credit card account. If I spent 6k in 6 months I would get a bonus of $1200. Did it in 4.5 months. Now. They say it was in 3 months not six. No bonus. Guess they learned from Wells Fargo how to scam people with their marketing. Used to be able to call the branch. No longer. Get on the phone they send you to India. Then India hangs up on you. Time for a new bank.

Horrendous. Impossible to accomplish anything. Reps were polite, but essentially incapable. The only option is to get in the car and go to the branch and wait for someone to help. Would not recommend this institution to anyone.

I have had the worst experience with this bank. I reported insistían activity in my account and now it’s restricted and Chase has decided to keep my money until they investigate. My paycheck just came in and they refuse to give me the funds with no regards whatsoever on the trouble they may cause the customer. The fraud department is very negligent!!!! I also know of other accounts being closed for no reason or they refuse to give information and also keep the money for 10 days or more. Terrible service. Sad to see how such big corporations have no regard for personal customer service and decide to just keep your money “because they are exercising their right”.

I lowered my credit line to a certain amount. Chase let me go over by a considerable amount. When I called I was told that Chase had a right to do this. I was also told that I would be responsible for this overage. WHY?? Not my fault Chase, you allowed this. Guess ya'll didn't learn you lesson from the lawsuit. What arrogance you have. You get slapped with a huge fine and possibly pass that loss to your customers. I feel you multimillion dollar, billion dollar companies are arrogant and only care about the bottom line concerning MONEY!. As a large corporation you could not email me or text me my resolution. I have to wait for 7 to 10 days for snail mail. Get with the times Chase. STOP messing with MY credit card. MY MY MY MY credit card. I will be transferring my money to another card and will NEVER use Chase again. Poor customer service and ARROGANCE!

Biggest case of unprofessionalism I've ever witnessed in a bank. Closed my account for just going to atm withdrawing my own money out. And wouldn't give me my money that was remaining in account. Had to involve the law to get money back.

Left BMO with a cashier's check as requested by Chase. I was tired of issues with the switch from Bank of the West to bmo. However chase is the slowest most dishonest bank and I have only been with them for 4 days. Lied about online credit card didn't inform me I wouldn't have access to my life savings for over a week and was flat out rude and argumentative when I tried to get things fixed. Called multiple times went in person and even called the holding department who acted like they were going to try and help them just suddenly hung up on me.

Terrible. Their promotions are just scams and full of **. I had a coupon code for a promotion that said to open a new checking account and receive $300, open a new savings account and receive $200, if if you do both then you get $900. I opened these accounts, called on the phone and received confirmation that the accounts were all set. The person on the phone applied the coupon code to one account, but not the other!!! I completed all of the necessary steps on my end to receive the promotion for BOTH accounts, but they’re refusing to give me my $600 for having the savings account.

Chase got breached and notified me a month later. Only assistance offered call Equifax Experian and TransUnion. This advice was next to useless. These credit agencies operate on a fee basis. Chase offered no financial assistance with this problem. The least that should be expected is Chase taking full responsibility financially for this breach of a client's information. Crickets no assistance whatsoever. Definitely makes you feel protected!!!

Chase is a pain to use because of their security measures! Every single time I conduct a transaction with my credit and/or debit card, I have to call customer service on the back of the card and talk to somebody who barely speaks English to verify my purchase. My wife, who is also a Chase customer, experiences the same problem!

I've been alive 61 years and I've never received such poor customer service from any business ever. I've been trying for 2 weeks to close an account now I just gave up. Chase is beyond bad. The organization is criminally bad.

BEWARE - If you are a retail banking customer, it is nearly impossible to move large sums of money out of Chase. Their back office fraud dept cancels wire transfers VERY frequently (80-90%) of the time, without advance notice or inquiry. ACH transfers also fail. It's doubtful they'd honor a large cheque. Find another bank.

They are allowing money to be taken from my son's account that's not there and them charging him a $35 fee it. Wrong!!!! Banks don't do that. They're taking people money they don't have, go to another bank people.

Terrible terrible terrible customer service. My visa terminal had been down for 3 days and I can't get any help at all. I'll be switching to my local credit union soon. DO NOT USE CHASE BANK FOR ANYTHING.

I was scammed & I reported it to Chase right of way. My identity & social security number was compromised & I'm still not believed by Chase. I submitted everything I had on my end including a police report number. I was still denied. Why does C ask customers to report scam if they are taking scammers' side instead of their customers' side?! I'm going to close out my account and file with small claims court!

Worse customer service ever!!! Wait... they provide no customer service so I am unsure how to say it. I have been on hold for over 7 hours today trying to reach someone to get help with a mandatory download Chase is requiring. Per Chase, I had to upgrade my 2-year-old merchant terminal to a new one with a fat cost involved because they said my terminal will not work after a certain date. Unreal!!! Now they are requiring that I do a download on this terminal that I purchased from them but it will not allow me to do so. So now after countless hours on hold with no help, I am not able to take credit cards which is nonexistent in a retail business.

This is by far the worst bank ever!!! Opened 2 accounts here on August 29th on September 6th had just shy of $450,000.00 wired to the account from escrow transaction. On the 7th they locked my account because I transferred money from my Chase savings to my Chase checking. I called, nobody could help me then I received an email from Chase stating I needed to come in to notarize a document that was done at the time of opening the account. Mind you by this time I've been given strict orders by my doctor to be off my feet and keep them elevated because of medical problems I have so I can't just go down to the bank.

I had an account that was pending close. I was told my direct deposit from my employer wouldn’t be processed. It would be kicked back to my employer in which it wasn’t. They let the deposit post then told me they wouldn’t release my pay check to me until they verified a cashier's check that they had already cashed two weeks prior to the account being closed then they tell me they have cut a cashier's check with the remaining balance in the account. It would take 5-10 business days for it to make it to my house. It takes two weeks for me to get a paycheck due to Chase not letting me get my funds from a branch. I am now homeless and about to lose my car too.

I created a business account recently through Chase Bank. The Relationship Banker gave me bank all documents except the one I needed back. I have been attempting to reach this person at Chase Bank in Brownsville but no response, and no one answers the phone. The Bankers name is Ivan **. I have emailed him as he asked and attempted to contact him through the phone number he provided. There was a person prior to me who called him a **. Was it a mistake to have opened this account with him? I hope not. He has yet to call me back.

They asked me as a Veteran to open an account and receive huge discounts on merchandise and other items purchased online. But when a victim of fraud they refused to investigate. Since then the Chase Branch at Triangle Mall where these incidents started has gone out of business at that location but they haven't corrected credit report.

BEWARE. Chase Bank is the worst bank in the US. It took 6 months to transfer my dead husband's Roth IRA.. Should have taken 3 weeks at the most. All of their credit card disputes are in decided in favor of the merchant. It doesn't matter what you write in a letter to Chase or the merchant. There is no consumer support. I was a private client customer which was a title and no service. After transferring $270K Roth to another bank, I receive a letter closing all my Chase accounts. The letter gave me about 2 and 1/2 weeks to get all the auto pays set up with another bank. I chose Wells Fargo which gives me complete service. I had already transferred money from Chase to Wells Fargo. Guess Chase Bank was happy to get rid of me and I am elated. It seems losing close to $400K+ overall made them unhappy.

I had a Chase credit card about 15 years ago and used it for a couple years. Built up $200 in rewards that I let set for about a year. Called to get reward and they said they expired due to inactivity? Received a mailer that said up to $900 if you open a checking and savings at the same time. I did and they said my IRA distribution monthly automated deposit did not meet their requirements for automatic deposits. Sent hours and hours trying to prove to them as a retired person, not drawing SS yet, that it was my only income. What waste of time, I would give them zero stars if possible. Use at your own peril.

Terrible online experience I ever had trying to set up a meeting or opening a new account, I think they are not maintaining their website properly or they don’t care about new customers. I also went in person to speak with someone that can help me but they were not available and asked me to set up an appointment online or open a account only, what a joke!

Do not trust Chase Bank, they are not a trustworthy bank that will protect you from fraud. I Brought my car, a 2015 Chevrolet Cruize To a Pepboys. It's on 351 Avalon Park S Blvd, Orlando, FL 32828 to fix a coolant leak, they stated they fixed it and other issues such as a bad thermostat and charged me around 1,721$ for it. I went to another, mechanic to fix an oil leak because I felt Pep boys overcharged me for previous services I had with them in the past, but I had no choice at the time. In addition to the oil leak the other mechanic found that I had a coolant leak, meaning my problem I paid Pepboys to do was never fixed and my car was still leaking coolant the entire time.

I just want to know why does Chase Bank have a phone number if they never answer phone calls? I've called Chase bank in Longview TX 130 times today alone and not 1 answer. I guess they don't care that my account has fraudulent activity on it. If this was my company I'd fire the manager for not training their employees. Very disappointing. Thinking about pulling all my money out and going to Origin Bank where I do my business account at. They always answer phones and have great service.

We had to use a forbearance for our mortgage. We did not receive all the correct information. At the end of the forbearance we found out that we had been responsible for a payment that was never relayed to us causing our credit score to drop by 200 points. David ** of the executive office stuck to his guns telling us that there was nothing he or Chase could do about it. He kept hiding behind the Fair credit reporting. That report could’ve been amended if they chose to but refused to do it. Chase is now costing us thousands of dollars because we are unable to refinance some student loans. They don’t give two hoots about the customer. They sit up there in their executive offices making millions of dollars pretending to care about their customers. We tried to do the right thing and what happens? We get penalized because of miscommunication on Chase’s end.

Got a new Freedom Unlimited card with the offer of $200 cash back after spending $500 within 3 months and the 1.5% bonus cash back, after spending far over that amount in first 2 months I was never given the reward. Now I have spoken to 3 customer service team members who have all given me different answers and incorrect information over the past week, 1st said I had not received it because I had not made one singular purchase of $500 but that if I made that purchase within next 30 days I would get the $200 in points, thankfully I didn’t believe her…. 2nd said I should have had it already and it would be applied on the account by escalation team after they correct the fact the account didn’t have the offer on it…

WHY I AM QUITTING CHASE BANK. I have enjoyed banking with Chase. For the most part, the bank and services are commendable. However when I ran into my first 'glitch', Chase refused to 'back up its client'; having preferred to maintain a relationship with a crooked overseas 'business' whose modus is to routinely rob US customers. I get it. Chase is in a profitable relationship with this 'merchant'; Nevertheless - as Chase is putting pecuniary gain over integrity, I no longer trust them to guard my interests.

Chase is closing my accounts and credit cards without giving me any reason or explanation, I have a Checking and a savings account with them and 2 different Credit cards, and have been a loyal customer since about 20 years ago. From one day to another they contact me to tell me they will be closing all my accounts and credit cards without giving me any reason or explanation, I tried to contact different numbers from Chase and went to a branch and nobody has an answer, I tried to escalate a corporate complaint and they didn't make an effort to contact me, they don't care about customers, no matter how long you have been doing business with them and they don't even have the courtesy to be honest with you as a customer.

Worst online site and app. Always locking me out of my account because their user interface is so bad, I need to try multiple times and then they lock me out for suspicious activity! Wasted 2 hours on phone with employees who couldn’t help me and finally they made me go to a branch…. It’s an administrative nightmare banking with Chase.

I've been with Chase for 15 years, I had 3 accounts, suddenly they decided to close my accounts. They sent me a letter stating they will be closing my accounts without any explanation, I called support and they did not provide any details, simply said, and I paraphrase "we can do so without telling you why".

I am in total disbelief. On the Chase app I was TRYING to reorder checks for my elderly mom (over 90). I am a joint account holder on the account. I live in FL and she is in SC. First off you can't even reorder checks online unless it's a business account (which is VERY INCONVENIENT)...so I had to call...I CANNOT ORDER HER CHECKS WITH HER ADDRESS BECAUSE I AM IN FLORIDA!!! Keep in mind she is on check #7071 so not a new account or address....I was told they will send them to me and I can mail them to her....what the **. Oh but I can open a new account and or credit card online. EXACTLY WHY I MOVED MY ACCOUNTS.

Worst bank with customer service. I do have a CC with annuality and they offer transfer points to their partners. I have wasted over 12-15 hrs over the phone to get to transfer points to Hyatt and has been unable. Has been escalated x3, change my name, open a Hyatt account with my wife to transfer to her, called Hyatt itself, change suffix, and multiple calls over the past 5 months without any success. Nobody knows anything and still unable to transfer my points. Currently stuck with points I cannot use where I want to.

Resolved.

This is the most heartless bank I have ever worked with. I recently relocated which pretty much cleaned my account out but my company was kind enough to issue me a generous reimbursement check. Unfortunately Chase put the check on a 10 day hold and after spending hours on the phone with them providing proof of the checks validity, they are still refusing to release it. Now I have no food and no idea what I'm going to do for the next week. I've been a customer with them for almost 20 years and this is the way they treat that kind of loyalty.

Horrible experience! I've had a checking account with a debit card with Chase for about 8 years. 10 days ago I attempted to pay my internet bill online, but the payment was rejected because I had just received a replacement card with an updated expiration date, although the card on file had not yet expired. Whatever. I went to my wallet to get the new card, and updated my profile online and made the internet bill payment again. Then, I received two texts from Chase showing that I had just paid the bill twice! Since the bill was $155, that was a big deal for me so I called Chase to let them know they had rejected the payment, but then charged me twice for it. They said they had to wait for the "pending" charges to complete before they could pull the second one back into my account. I ended up having to call every day, speaking with 2-3 people each time and because nobody took notes, I had to re-tell the story EVERY time.

This is THE WORST BANK EVER. I opened an account online, then they flag and try to close my account. Mind you this is within 3 days. I also have my paycheck direct deposited. It's been 2 weeks and I still don't have my money. I was just told it will take 1- 2 more business days till I can get my money. They don't care, zero customer service. Zero compassion of any type or trying to help me in anyway.

The staff at the Montana branch in Santa Monica directed me to take steps that deactivated Zelle and they cannot reactivate it. The staff are subpar and the manager is unqualified. It is a terrible bank.

Chase Bank is amazing. My bank card was stolen last night. They contacted us right away and already started replacing the funds stolen less than 24 hours. I already have a new card, they were so helpful. I was extremely upset about what happened and the folks at Chase Bank really did make it better.

Very long story but I zelled the wrong person (this person is with BOA) and this person has also been actively helping me get my money back. SO NO ..I m not dealing with some shady thief that kept my money. BOA has taken the money from her acct and put in to some "master Chase acct" because they didn't know my acct and routing number after she put in a claim because she knew the money was sent in error. Chase REFUSES to help me. I have lost 2000$! This was my JUNE RENT PAYMENT. It is now SEPTEMBER! They put it back in my acct at one point after 100s of emails, branch visits, phone calls.. then took it back!!! This has messed with everything I have financial obligations too. I'm closing my acct . They can find the money if they want it. This institution is TERRIBLE!!

I saw the $250 statement balance offer from United Mileage Plus Explore card while I was booking a flight so I went ahead applied for the card. When I received my 1st statement balance and it did not seem like it was including the offer, I contacted customer service and they said there was no such offer for my card. I have never thought this size of company would not honor their offer, of course I did not save any evidence for my claim. I checked again, they had a different offer then. This is first incidence and I thought that was just an accident. Guess what it happened again! My teen needed a debit card and Chase just happened to send me an $100 offer for opening a high school checking. After I spent the time to check with them for walk-in service (denied twice) and finally made an appointment for it, it turned out to be, the coupon code can't be honored by their branch! I guess I gave them too much trust. NEVER AGAIN!!!!

Chase pre-approved me for a card, I got it after a hard pull and 3 days later after 4 purchases and a credit increase they closed it without explanation. Every employee I have spoken to has been rude and unknowledgeable. Don't get anything from Chase, it's a waste of time and you'll be worse off for it.

Chase Bank Wire services is horrible, horrible, horrible. Avoid wiring from your account, they will lock your account and just waste your time. This is a horrible bank with customer service that is useless and unprofessional.

I’m a long-term customer of Chase (30+ year). Previously, I’d contemplated using Chase for more of my banking needs but wasn’t willing to take the effort. At this point, I’m glad I didn’t. I called today about the sudden interruption of email alerts on my account (last one received on 6.24). I waited for an unreasonable amount of time (I was on a 15 minute break) by the time I talked to a CS agent, my break was almost over. I called a second time; however, by then I had gone into my profile and updated to a new email. The purpose of the second call was to provide feedback on the first call; I explained this to the agent. The call was disconnected although he said hold to complete the survey. So I’ll give Chase the benefit of the doubt—maybe, the call accidentally disconnected. Hence, another issue. Service has rapidly deteriorated over the past years; so sad, since once upon a time, Chase had premiere customer service.

I have been a very loyal customer to CHASE Bank for a very long time. I opened an account for my daughter then elevated her account to highschool checking where CHASE alleged that they offer a promotion for this. Unfortunately, two different promotion codes later and too many representatives to count, they still have not followed through. My daughter jumped through all of the outlined hoops. She bumped her account up to highschool checking, made deposits, and used her debit card the 5 times mentioned within the promo period however, continual excuses.

I’m having the most difficult time with Chase Bank. My dad passed away on Father’s Day 2024, I’m the beneficiary on the account. Going to bank and talking to the department who handles processing my request to have the funds released. The branch I went to blames the department who handles these type matters. Stated I could not close out the account. The beneficiary department has to do the processing. They so called input my dad's death certificate in the system and as of today they see nothing. NOW I HAVE TO BACK TO THE BRANCH. This is horrible service. I will bad mouth this Bank. I would never do any business whatsoever. All I was told I CAN'T DO THIS, I CAN'T DO THAT. I WOULD LIKE someone to contact me.

I wish I could give them a zero. Been with Chase for 24 years and just one day they decide to close my accounts without any warning and could not tell you why. Anyone who is reading this, do yourself a favor and deposit your money in a Credit Union and stay away from Chase.

Chase Bank lets people in to open a new account by promising a 300 dollar bonus for doing so once making 500 in direct deposits. What they fail to tell you is that it has to be one single 500 dollar or more deposit. I currently have two direct deposits that go in totaling over 800. I have made several phone calls to find out why I haven't received it and have been promised it's going to he deposited. I called again yesterday and now they say, "No, you won't get it because neither of your direct deposits are 500 or more." Doesn't matter that I'm depositing over 800. So consumer beware. DO NOT FALL FOR THIS TACTIC! Chase will not honor your agreement.

I don't often post reviews, but I feel compelled to share my recent experiences with Chase Bank. I've encountered significant challenges in communication and have had difficulty obtaining clear answers from their team. Additionally, there was an unexpected hard inquiry on my credit report, which was not acknowledged by the bank. Based on these experiences, I would advise caution when considering their services.

If you are a small business absolutely do not bank here! It took me 3 times to file an application to open my account because the first two were “lost” (I should have known then). Then every transaction (checks deposited as payments from my clients and also my electronic transfers) were placed on “holds” that took multiple calls to resolve and release my funds to me. Then I tried to close the account because it was such a hassle and had to do that three times. Each time I was told it was immediately closed and funds would be mailed to me only to log back in a week later and the account is open and active and funds still sitting there. I still don’t know if it’s closed because their customer service reps just lie to tell you what you want to hear and get you off the phone. I opened up a Wells Fargo account in 1 day and have had ZERO issues since.

Don't sign up thinking they will actually pay you the bonus that they offer. They won't pay it. First the bonus said to click to open account and reap the benefit. Now since no code was applied they actually have recently loaded a link that sends a code to your bank. It was not like that before. They found a way to not give me the bonus. I ended up opening 2 accounts to prove to them that the code was not applying. Plus when you cancel something they will not get rid of the charge. I was with my old bank for 17 years and mad I switched.

This has been the worst bank I have ever dealt with. My account was hacked and I was blamed for it. They never returned my 2 payroll checks from companies I work for. Was given too many run around. They lied telling me that a check was mailed; when it never was. Then the executive office said that I will be getting a letter stating that my account is close and that I will not be receiving my funds. I never received any information. It sad I earn that money working hard to pay my rent and bills. And Chase didn't care at all.

I noticed not 1, but 8 charges on my checking account that I never made. I called Chase immediately and they started a claim, canceled my debit card, and forced me to change my account login user name. First they temporarily credited my account for 3 weeks then they reversed it. They claim they sent a letter stating why but I never received one. I called and spoke to 3 different representatives from overseas and got nowhere. I was told the claim was closed because I had no proof. I replied here's my proof, "Call these vendors and ask them to produce an invoice, bill, transaction confirmation. Anything." They told me they could not do that. So basically they sided with unauthorized charges over the customer. $150 I lost.

Zero help, rudeness, and inept. I will never step foot in a Chase ever again. They are completely useless and find every way to pass the buck of in order to avoid a solving or even dealing with an issue. They lie and rude especially when calling the 800 number. Avoid, avoid, avoid.

I tried Chase because of the recommendation from a valued friend who works for Chase. I spent over an hour setting up an account and also opening up an investment with JP Morgan. When I left the branch everything was a go and I was told I would receive an email to e-sign and everything would be a go, I received the email e-signed and I thought everything was good. I received a VM after the e-sign my account is active. Come to find out after 3 1/2 months that a security clearance that I knew nothing about closed my account and my money was never invested. Chase private client and J.P. Morgan was a waste of time and money. I would suggest Goldman Sachs, I set account online in less than 30mins with a higher CD rate and an excellent savings account rate.

Recently I got scammed out of $750.00 using a Chase credit card to purchase an airline ticket. And the scam according to Chase is legal and they refused to call it fraud. I lost the dispute, and Chase released my funds to the company meaning I have to pay them (the bank) this amount. Scam: I called Southwest to change and buy an airline ticket. When I called the Southwest number I transposed the last two digits. The company answered the phone as Southwest and when asked they confirmed they were Southwest. They were not. Apparently they are some sort of travel agency based in Great Britain and of course do their transactions in India. They changed my flights, and charged me the $750.00.

I understand that people outsource - it's a terrible decision, though, because it takes money out of the hands of your clientele and makes it so you cannot understand the customer service line at the fraud department. I received a fraud call from Chase, and I couldn't hear the Indian woman on the other end - her voice was unintelligible. All I could make out is that my transfer to my other bank account was denied because they "could not prove" that the other account belonged to me. They hire these people who cannot speak English and who have an attitude whilst they question you "for security purposes."

I contested a charge by Amazon on my account. I sent proof twice to Chase and twice they asked for more info. The second time I was sick in bed and did not see their NOTES in my account. But, I sent same info over and over and over. What more could I do. They THEN said I didn’t respond in time and threw out my $604.70 claim. An Amazon vendor, MELLCOM duplicated a shipment, refused to take the shipment back for various reasons. Pictures of how merchandise was delivered, boxes damaged, vendor siting that was my problem. CHASE BANK sided with THAT COMPANY!

If I could give them no stars I would never bank with Chase again. They don’t care about their customers. They only care about what you are giving to them. Their customer service representative are no help and barely understand English!

I received an email today saying I changed my address and asked for a replacement debit card. They canceled my card without authorization and changed my account. The supervisors blamed me. I called my branch and they said that everything they told me was red flags that it was fraudulent. Beware customer service lets anyone change your information.

Had open a checking account and within a month they restricted it and won't give me direct answer. Had a weekly paycheck directly deposited in from employer and screwed me over on change my direct deposit from my employer. Do not go to this bank. They will screw over the middle class people.