Chase Bank Reviews

I contested a charge by Amazon on my account. I sent proof twice to Chase and twice they asked for more info. The second time I was sick in bed and did not see their NOTES in my account. But, I sent same info over and over and over. What more could I do. They THEN said I didn’t respond in time and threw out my $604.70 claim. An Amazon vendor, MELLCOM duplicated a shipment, refused to take the shipment back for various reasons. Pictures of how merchandise was delivered, boxes damaged, vendor siting that was my problem. CHASE BANK sided with THAT COMPANY!

If I could give them no stars I would never bank with Chase again. They don’t care about their customers. They only care about what you are giving to them. Their customer service representative are no help and barely understand English!

I received an email today saying I changed my address and asked for a replacement debit card. They canceled my card without authorization and changed my account. The supervisors blamed me. I called my branch and they said that everything they told me was red flags that it was fraudulent. Beware customer service lets anyone change your information.

Had open a checking account and within a month they restricted it and won't give me direct answer. Had a weekly paycheck directly deposited in from employer and screwed me over on change my direct deposit from my employer. Do not go to this bank. They will screw over the middle class people.

My wife and I applied for individual credit cards based on a promotional offer by Chase for Southwest Airlines. The offer included a companion pass and 30,000 miles on the condition each card had $4,000 or greater in purchases within 3 months of being approved. Both my wife and I have credit scores above 780 and were approved upon submitting our applications. Within the 3 month timeframe, we had met the $4000 minimum in purchases for each card (before 2 months passed). Ultimately neither myself or my wife were granted the promotion.

My 3 business partners applied for a Business loan from JP Morgan Chase since we have had our business account with them for over 3 years when we began. We spent several hours getting all of our information together, had an in- person mtg at the local branch, then called the National Chase Loan # to apply! After 30 minutes on the phone if information gathering we were placed on hold only to be told that we were rejected because our business was “Building & Remodeling!” No review of our excellent credit, no review of our revenue that’s grown $20,000 each of the 3 years in business, & no review of our basic request of needs to grow. How condescending of them to base their rejection on what we do as a business & not our success. Sad & Disappointed. Our local branch loan officer’s advice? “Go to a Credit Union & apply!”

Had a flight cancelled, at 10pm day prior of a 6am flight. Every customer service agent told me don't bother filing a claim because the claim was gonna get denied because the flight was canceled "on the day prior" not taking into account it was only two hours prior to the date of the flight and less than 8hr till boarding. Finally after the supervisor told me just make the claim anyway even though I'm going to get denied. He was supposed to transfer me to a claim agent and just hung up on me. Everyone I dealt with is a due nothing. Horrible experience, not sure of the point of using the explorer card or even continuing with it at this point especially because how awful United has been.

My SSI check was not accepted. S.S. said all my information was valid. I called the bank to ask if there had been some changes. The lady said she can’t give out private information and hung up on me. When I called back I was put in an automated system that just kept asking for the same information. Over & over. I assume they route calls this way on purpose. A great way to tell your customer that you don’t care. Just hang up on people, and send them to your automated merry-go-round.

Horrible, horrible service. We booked flights for our vacation and accidentally missed them. (Our own fault) When we called to try to help rebook it took them 2.5 hours to tell us they had nothing for two people but charged us for a flight for one person. When we tried to refute it they said they couldn’t because they couldn’t “find” the recording in customer service saying we needed a two person flight. Charged us, not no money back. Will absolutely not be using their traveling service again. The customer service is horrible and even then we have to call them from multiple phones to talk to people because they kept putting us on hold and then hanging up.

They are horrible when it comes to protection from a store like True Value that won’t give you credit from merchandise that won’t work or they won’t let you have after they have repaired it. Chase wants me to pay for something that is not in my possession after the repairs on a brand new product that true value has in their possession and won’t let me have. So I’ll stick with Citi Bank, at least they protect us consumers from businesses that want their cake and eat it too.

Chase Bank is corrupt, unethical and immoral!!! Holding onto my check deposit from Fidelity Investments for 11 days! Legit funds has been transferred to Chase already but they still will not release!!! Don’t take my word for it Bernie Sanders has called them out on their corrupt behavior and many others! They are currently holding onto my money and will not release funds until the government can take action which is 8 business days after deposit. (Really 11 days since deposit, due to weekends)

One thing's for sure is I wouldn't recommend them to anyone ever.

BEWARE! I have been with Chase for 25 years and because of a few chargebacks (I thought they had my back), They canceled my credit card without notice until 48 hours later. My check was deposited I paid my credit card and then they closed it and froze my checking. My credit score is in the 800's I have never missed a payment on anything and now they have put a lock on me getting another account or credit card. What the actual.... I am intelligent and blessed to have found another bank to help me. Shame on you CHASE!! I'd never suggest banking with them or having anything to do with Chase JP Morgan Stanley. The whole lot is scary. I think because I'm an old lady now and live on SS they didn't want me at their bank any more. Prejudice and ageism at its finest.

I signed a fake lease with A property I was going to purchase in Florida. Come to find out and ended up being a scammer that got away with $1000. I have all documentations to prove that this in fact was a scam case. I filed a police report filed a claim through Zelle and also filed fraud with Chase. Nothing was done. My case was taken to their escalation department and they told me there was nothing more that they can do. Even with all the documentation I have for my case. Absolutely ridiculous and I got nothing but the runaround.

Mistakenly made a payment, and tried to contact customer service rectify the situation, and they are neither able to provide me with a case number, or any help whatsoever. It says if the money has just disappeared. My bank has a record of it. Has attempted to get it back.. I’ve never seen anything like this in my life. Worst banking experience ever.

I was trying to Zelle someone money and it made me call the representatives to verify. I called the first agent and when she tried to transfer me 'cause she couldn't help me it hung up. I then recalled back and the second agent was willing to help me get set up so I can get a text message with the code every time instead of calling back. When I was doing exactly what she asked me to do instead of it taking me back to that agent it sent me to the helpline which is somebody who cannot even help me. I explained this is a business account, told her the business name and she still sent me to the technical support for personal accounts. I then got very frustrated and said to send me to someone that can actually help me and they did. I've only had this account for about 48 hours and I'm already regretting it.

Chase as a mega bank is horrible. Out of the blue I receive a phone message stating that they will close my account 30 days after I receive a written notice. I verify this and scramble to move my account and retirement account. After 31/2 weeks of misdirection and dragging their feet, I finally find someone to help move my retirement account. Moving my regular account wasn't difficult. Some of the local bank staff were helpful, but the investment people were not. Two days before they officially closed my accounts, I discovered they were charging me $75 to close my account (that I had no choice in closing). How low can you get? When applying for a new credit card at my new bank I reaffirmed what I already knew. I had a perfect financial record and a credit score of 845! BTW, they closed my account after 15 days of receipt of my notice. Pull your money out of Chase and run!

Chase will not stand up for its customers. Lets fraudulent charges go through and doesn't back you up. They let someone charge on my card 5 times without my authorization and they will not reverse the charges. I am taking my business elsewhere - suggest you do too.

Do not apply or anything to do with this company. They will not help you at all with fraud claims instead hang up on or not give any assistance. They allowed for both my husband and myself to have accounts open. They claimed to have closed accounts but they remained open. They attempted to pass the buck. Do not open with them.

Do you want to know if your local Chase Bank provides a particular service? Just call the nearest Branch and they WILL NOT ANSWER THE PHONE. You can call another branch AND THEY WILL NOT ANSWER THE PHONE. You can call the main 800 # and ask a ? and they will tell you to call your local branch for the answer. Do yourself a favor and go to a locally owned friendly bank and you will be pleased with a bank once again.

Your bank plays with Business' money, Chase thinks all Americans are Stupid and don't know about The Clearing house for Checks. They constantly hold our business deposits. Our company has to accomplish work out in the weather on residential site. We earn the money then deposit it and now Chase won't let you use it to operate your Business. Interfering with the Stream of Commerce. They sit on their ass in a high rise Air Conditioned building and Play God with Hard Working Americans' money.

I don't know how any bank can have a line of 15 customers waiting to see 1 teller. Making it worse, there were 3 other bankers in the back, including the branch manager Rey **. When I complained that Chase should have more tellers, he got combative with me. I reminded him that I was the customer in line, waiting to be helped. He told me to leave his branch. Such arrogance.

Over the past several months, I have had several contacts with Chase regarding their mobile deposit policy. We moved to a city 2 1/2 years ago that had no Chase branch until just a couple of months ago - but have been a Chase customer for over 30 years. With the capability to deposit checks using the Chase app, this was not a problem for the first 2 years we lived here. In February, we were taking a 2 1/2 week cruise so I tried to make a deposit to be sure that we had enough funds to cover any contingencies while away. And Chase refused to accept the deposit saying that the amount exceeded my limit! Needless to say, I was quite upset and called their customer service to find out what was going on. I explained (and provided dates and amounts) that I had made many deposits over the past 2 years, the amount of which exceeded the limit that was suddenly imposed on my accounts.

Chase Bank is the worst brick and mortar bank that exists in America today. They roll out the proverbial red carpet when you first walk in through the branch doors to make your initial deposit, but when it comes time to protecting your assets from illicit online merchants based overseas, their support suddenly vanishes. Case in point I deposited a healthy sum of money with an online merchant called MyBookie using a Chase credit card but when I successfully grew my account and tried to request a withdrawal, I was denied and was told that I would need to risk the funds multiple additional times before being able to request access to it. I immediately contacted Chase to let them know about the situation. They initially reversed the charges before sneakily putting them back on my credit card statement by claiming that my dispute was denied due to the fact that the merchant in question was an online gambling operator.

I see why the reviews are so bad. I just opened accounts online Sunday. Today is Tuesday and I'm going in the bank tomorrow to close them. My other bank has not caused me this much trouble in the 15 years I've banked with them as Chase has in just 2 days. They have restricted the new accounts over 5 times now. I'm over it. I understand trying to be vigilant about fraud. But, this is excessive when some just opened the account and has had a proven to have a prior account with them. This is just ridiculous. I am not going to risk not having access to my account or money anytime they deem it necessary which it wasn't and hasn't been in just 2 days.

Worst bank. Deposited a large check from the Title Company after selling a property. After 9 days it is on hold. It cleared the Title Company bank the very next day. Talk about using my free money for 9 days. Stay away from these large banks!

If I could give this company a 0 star I would. I have 7 credit cards and Chase was by far the worst credit card I could have in my possession. I was misinformed about a purchase causing me to accumulate a large amount of interest. I will never do business with Chase again!

I went to Chase Bank at Western and Ganvile to deposit cash. I am a top employee always deposit cash for the last 20 years. I count my money before I go but never tell the banker how much I have before she or he run it through the counting machine. My number and the counting machine always match. But one of this day probably a weeks ago the lady refuse to count it in the machine, she want me to tell her how much I brought. I said, "Please count it before I tell you." She said no with bad attitude rushing me to get my Id and Chase card and ask me again how much I deposit then I told her my number.

So I’m at a show trying to vend and I can’t use my credit card processor from Chase Bank. They put an unauthorized charge thru and put my account in negative putting my account in the negative making my processor unusable. I call customer service and they say I can’t use my processor until Monday. It’s Saturday morning. I am leaving this small minded Bank. If you are a serious business owner you will want to avoid this bank altogether. I am so upset that they are so small that they can’t get their customers going when you need them. How can they put a business owner under that kind of stress. If I could give them zero stars I would. It’s what they deserve.

Had the worst experience ever trying to get a medallion stamp at McMinnville’s Chase. Four appointments later still no stamp. I provided all the documents they asked for but, still got the runaround. Why do they need to scan a statement of my stock holdings account to do a simple last name change!?!? Matt the person who was so called helping me was not professional and seem to act like Mr big shot! It felt like he enjoyed giving me a hard time. I’m used to being greeted like I’m an important paying customer since I do have all my money in Chase. Instead he doesn’t, for example, say hi great to see you again or shake my hand and address me by my name. No smiles either! I’d had enough after four appointments! I’m closing my accounts and moving my money to a different bank. I don’t deserve to be treated like he treated me.

Do not bank with Chase if you want a bank that looks to protect their clients. I’m currently dealing with an issue where a company I was with charged me for something I should not have been charged for. The company is unresponsive and Chase is telling me they won’t dispute the transaction because I have done business with the organization. Chase is a joke.

Tried to get my "pre-qualified" credit card, and the process was a nightmare. I am not exaggerating when I say they screwed up at EVERY opportunity. The pre-auth code didn't work. Then they denied it for potential fraud and took TWO WEEKS to tell me that. Then I uploaded documents to prove not fraud. They said it failed (they didn't know why of course) and I would have to go into the local branch. I went into the local branch and they mentioned two more mistakes that had happened. I left, and vowed to never, ever, deal with them again.

RUN!!!! O I have paid on a credit card for a year and the amount owed is the same! The interest keeps changing so I will never pay it off. For a year my balance due is about the same. CROOKS! WRONG DOING

Horrible experience with the wire research team. A domestic wire shows it’s completed, money out of my account. Three days later the recipient never received it and I call the bank's customer service who confirms that it was done upon insisting transfers to wire research team and they said, "Oh it didn’t go because we need to verify something." The wire research team sits in India and have horrible connection or horrible phone system and the front line people who don’t even understand the situation. The lady says, “It has been only three days.” perhaps to them it’s not a big deal. The whole purpose of the domestic wire is for the money to get there the same day or the next day worst case. Yet another poor experience with chase wire team. Chase management please buy better communication equipment for your call centers and train them.

In a troubling turn of events, my husband Vahe ** has fallen victim to a sophisticated check fraud scheme, raising serious concerns about Chase Bank's security protocols and their responsibility in safeguarding customer assets. The incident began when an insurance company (State Farm) issued a $50,000 check to the lawyer (Anand **) on behalf of my husband. The lawyer, acting in good faith, mailed the check to us. However, before the check could reach us (intended recipient), it was intercepted by an unknown party. The thief then altered the check and managed to cash it under his/her own name at a Chase Bank branch without any apparent verification of the identity of the individual cashing the check.

Chase Bank is a rip off bank. Their employees mislead customers to get money from their customers and then managers don't have any power to waive their mistakes. They fix everything with, "I'm sorry I can't help you this time. You have to pay interest from our employees that mislead you." Wow what a shame!

Fact: my wife and I are in our mid 70's. We decided to open a new account with Chase bank. We were offered, by Chase Bank all services required by us prior to transferring retirement funds from B of A to Chase Bank. And then the misery began. Not one of the services offered by Chase Bank were available once the monies were deposited. Chase Bank numerous times has provided false information either in person face to face with the branch personnel, manager included, or over the phone with customer service. These deceptions by Chase began when the Bank for no valid reason Froze and Blocked access to our funds. This ultimately led to my wife and I requesting that the account be closed, and funds wired to our B of A account located in the same, city. The funds still are not transferred to B of A as of typing this review.

My wife and I opened a Chase Bank account with retirement funds. Chase Bank then froze our account without any notice or providing a reason for the freezing of our account. Because this was done without our knowledge. Checks and credit payments previously made had been denied. We have had to remake payments through other bank funds to maintain our credit and good will associated with these transactions. Days have been spent in attempt to obtain an explanation from Chase Bank as to why we are not granted access to our accounts. Their repetitive incredible reply is that freezing our accounts for our protection: that is their explanation as to why they have frozen our accounts.

This is the most racist, lying bank group including their New York corporate office! The racist ceo! DO NOT GET THEIR FREEDOM CARDS FOR ONE THING. It's a scam and a rip off. Do not be fooled by the cash back crap. I banked with this company 6 years! I have establish relationships with many of the employees there. Hempstead ny branch! I heard a lot from them about discriminations in the bank of which I thought they were exaggerating then one ** woman departed suddenly! The rest were ** and act as if they feared doing something wrong. Well! I received a letter telling me my account would be terminated because I was rude or something to a employee!!!! It was a lie!!!! Worst I contacted the ceo who does not speak to anyone, contacted the corporate office and they claimed they were investigating!

Terrible experience for the entire time I was with Chase. I was shocked how bad it was, I expected so much more. The one thing I almost wanted to laugh at because it was so sad is.. Deposit specialists will put you on mute to make you think the call dropped so you'd hang up. Crazy tactics used from this bank unfortunately.

Chase Bank decreased my credit line based on on time payments. My minimum payments weren’t good enough while I was dealing with my dying father. I made sure I never missed a payment with autopay, but while I wasn't looking they decreased my credit limit, causing a utilization issue. I’m very disappointed and will not be using their credit services going forward.

Getting married and changing your name? You used to be able to go to a branch and show require documentation. Now you're required to call a number and go through prompts to reach a rep. They mail forms that take 5 to 7 days to get to you. Not too bad right? Because I live in an area that is different from my Chase mailing address, I have to wait for the forwarded mail which adds another week to get the forms. To add insult to injury, there is no Chase branch in the town where our summer home is located, thus I've closed my checking account. In person customer service has gone away. But ask for a loan and they'll take good care of you!

I had applied for a travel credit card through Chase bank and received an email and letter in the mail stating they flagged my account for identity theft. I called them and let them know that it was in fact me who applied for the card. After about an hour on the phone I thought we had finally sent my application through. They said it was under review and I would hear back within 10 business days. A month later I heard nothing so I reached out to them and was told I would hear something back within 7 business days. Weeks went by and still nothing. I ended up opening a travel credit card with another company and honestly, glad I dodged the bullet before becoming a Chade customer. Some of the worst customer service I have experienced.

I would NOT recommend this bank to anyone. They close your bank acct without even letting you know. They put restrictions on my acct on June 27th for no reason and closed my acct on July 6th. This bank does not care how much hardship or inconvenience they put on their customers.

Chase was charging for approx 9 years for a safety box that I already closed and gave back the keys, their employee didn’t do her job. I spoke to the Manager. She promised she will put the money back in my account. I called and called….Many times. At the end, they refused to give me back my money.

I tried working w this bank and I have been a customer for years. A merchant took my money. I filed a dispute and tried to get my money back. Chase claim I made the purchase, provided no documentation and I’m out of $148.00. I’m closing all accounts.

Worse bank ever, I DO NOT RECOMMEND THIS OR ANY AFFILIATES OF CHASE BANK. Randomly don't clear checks from the same bank payroll for 3 years. Then all of a sudden I'm waiting for it to clear. Told by the end of the day and still nothing. I have books to pay and they don't wait for checks to clear. Don't waste your time on this bank.

I was attended to by Ms. Erica **, who was extremely rude. Initially, she answered my questions, but I didn’t understand the document. When I asked further questions, she ignored me and called the next customers. When I insisted on getting an explanation or asked for her name to file a complaint, she said she didn’t care and disappeared from the counter. This happened in front of other customers and employees, who all ignored the situation. Later, I filed a complaint with another employee, who deleted part of my text before submitting it. This was a ridiculous and highly disrespectful experience. (July 3, 2024 - Chase Bank Montauk)

I wish there was another option instead of a star. I've never such concerning business practices from a bank than with Chase. I will be closing all 4 accounts I have with them. They freeze my deposits, freeze existing balances, and bounced checks while they hold on to thousands of our dollars for weeks at a time. Thus has to be a predatory scam as there is no other explanation.

This bank will steal your money. Chase put a hold on my check for 10 days. I deposited my check on the 26th of June and the funds will not be released until the 5th of July. The issuer of the check is Bank of America. I understand they have a policy however, the effect of this policy is predatory. As someone who has never committed a crime, should not be required to wait over a few days for my funds. I am acquiring late fees because of this that the bank will not cover. No one has given me a good enough reason as to why my check will not clear however, they are processing all the auto payments I have and they are charging me late fees and over draft fees. This seems to be doing what wells fargo did years prior.

Beware of transferring funds from your checking account to another person who also uses Chase. It takes a week for the money to arrive in the other person's account. When the money hadn't shown up in my partner's account the next day, I called Chase to see what was going on. I was told that it takes 7 to 10 days for the transfer. I asked the rep to stop the payment but she told me that I was told that I would be charged $30.00. This is really a case of treating your long time customers really badly so that you can sit on their money and continue to invest it or whatever you do for a week. This practice is unacceptable!, Furthermore, your saving account interest rates are ridiculously low. Jamie Dimon, how much money do you make every year?

I would rate them lower if I could. Not only do they screw things up, but their different departments aren't even on the same system. I have had them cancel my card for no reason and their credit cards fail out of nowhere. I was across the country in a different state when their card "Suddenly" stopped working. (According to their delusional foreign customer support) I have been in contact with their corporate customer support who is about as clueless as their India customer support. Worst bank I have ever dealt with in my 57 years of life. We are changing our account to another corporate bank.

Opening an account with Chase was a nightmare. They took my deposit of 1,200, gave me a card and I thought everything would be normal from there. However I went to use the card a few days later and it was declined. So I call the bank just to be told they closed my account and that mailed me a check for my initial deposit amount. Imagine having to wait 3-5 business days for the cash that you gave to a bank. These people are crooks.

This bank hates veterans, esp disabled ones on a limited income. They cut off my debit card for some sort of attempted fraud or something and it took them 1 full month to send another debit card forcing me to use their credit card, which I had to do, at 29% interest. I will haunt this bank. They refused to help me in any way whatsoever. They increased my minimum payment to over a 100 a month, would not lower my interest rate. I called and wrote letters to the CEO and no call backs. The woman that I did speak to actually said," no, we will not help you or lower your monthly credit card payment OR reduce your interest rate". From now on I will bank with a military credit union, like Wright Patt or Navy Federal. Screw this communist bank.

Our family would not recommend banking with Chase. Apparently, we were notified that there was suspected fraudulent activity on our business debit card. Although we appreciated the alert, Chase unexpectedly closed our account. We immediately called Chase and were told that they could not provide any information relative to the suspected fraudulent activity, nor could they reopen the account. We even went into a Chase branch bank, shared our identity and information, and were told the same, yet to call a specific Chase number for further information.

I deposited a check from winnings at a local Casino and it was placed on a 7-day hold. I called Chase on day 3 and asked about getting a release on the hold. I was told they were going to call on the check to make sure it was valid. The representative (who you could barely understand) put me on hold and came back and said that Suzzie in the casino's accounting department was unable to verify the check. I called the casino myself and was told we do not even have a Suzzie who works for them and no one in the accounting had spoken to a Chase representative. I was lied to and they are refusing to release a hold for 7 business days. Chase is claiming they have not yet received the funds but I confirmed with the paying bank they were released to Chase on 6/25/2024.

**Christian the Smooth Talker** They called me for a routine check-in, but during the call, I mentioned needing some help over the next few weeks and asked if they could maybe return some ATM and overdraft fees (which shouldn’t even be possible, but whatever). They promised to call me the next Monday to help out. Guess what? I never heard from them again. Christian, who was in and out of jail because he loved street money, would have done a better job.

I moved form NY York to Pennsylvania, I am 56 years of age, and on medications, that impair me. I am partially immobile due to my diagnosis. In the summer of 2021, I had to leave my rented house that, my deceased father I lived with due to his passing. I was under total duress. I secured a home in western PA. Three years later, I got a deduction out of my Checking Account from the Long Island branch of Chase Bank. The box was only utilized for a week until I drew the funds and put them into my Chase Savings, to have a cashier's check for 39K for down payment on my new home in PA.

Today I visited Chase Bank at the location 1551 Morse Rd, Columbus, OH 43229, I was assisted by **, she was amazing, it was my first time to come to Chase Bank, the customer service she offered was outstanding. She educated me on different options of checking account, and I was impressed by how patient she was. Thank you ** for being such a kind person, and for all the information you provided for me, I appreciate you.

Worst machines I've ever seen in my life when it comes to depositing money on my Chase cars. I guess money other than checks don't count as services. What is wrong with these machines? Should I switch to a better bank?

This might be the worst bank I've ever dealt with. We have a business account with them and their customer service is worthless. I called the technical helpline to get help with emails that I was receiving from Chase Bank that were coming to my email, but had someone else's name (the name of one of our owners). After being online for 45 minutes and being transferred 4 different times, I just couldn't take it anymore. The last person transferred me to the marketing department? So I just hung up.

I went to the branch on State Road 580 in Clearwater, Florida to open a very specific trust account. This branch has the worst customer service. It was hard getting Ernest ** to return my calls. They were pending their legal department and 6 weeks later still have not heard back. Last time we spoke with him, he said we could take our business elsewhere. That is exactly what I did. Bank of America opened the same account in just 3 days. It might just be me but that is no way to conduct business and Ernest should be ashamed of himself. That kind of treatment reflects on the whole branch.

I wish I could leave zero stars but I have to at least have one to write this, if anyone comes across this message...please heed my warning ⚠️ : DO NOT EVER TRUST YOUR MONEY WITH CHASE! Go to Bank of America or Truist...you'll thank me later.

I've had little issues with them on amount limits and how they hold your money not much resource for investment growth through mobile phone Chase app. My biggest concern for them is the week long card replacement process. They claimed fraud charges for a card I’ve been in and called about trying to get for months that hasn’t worked in stores or online since I have gotten the online replacement card.

I needed a medallion signature verification for an error on one of my savings bonds. The banker was very kind, however, the folks in the Medallion department are complete idiots and would not help me. Now I can't get this fixed. Thank you Chase for not helping your customer. I know you don't care, but many more millionaires will take their money elsewhere. I am very disappointed and I have no other options available to me. You robbed me. The form I provided clearly states "Medallion required". Your policies need to serve the customers. Horrible Bank.

I have found that some branches of Chase Bank make it impossible to talk to a live person. Some branches will only connect with a person if you want to open a new account. If you have a simple question you’re out of luck. I would have to drive over there just to ask a question. Terrible customer service.

They’ve been charging me for a safety box that I closed and submitted the keys 8 years ago. Rep that works at Broadway Astoria Chase Branch didn’t complete her job. Now they don’t want to reimburse me my money, from $830, the manager said, "We will give back only $50," even if she promised when I spoke to her face to face. Very sneaky, Chase don’t care about customer satisfaction and they don’t offer nothing. I’ve been with them almost 30 years, here I am fighting for a mistake that I didn’t make.

Invested in Chase bond ladder that was supposed to be a safe and reliable return between 4-5%. 15 months later a 250k investment returned a little over 1% or $3000! You can put your money in a cd or money market with many other banks and get a guaranteed 5-5.25% return. Chase is not a place to invest your money! Be advised that you will not even cover the rate of inflation investing with chase financial advisors. Learned my lesson and will simply buy a s&p or qqq index and not pay their ridiculous fees and get no return. I repeat do yourself a favor and don’t fall for their bond investments!

This is not a bank. This is a nightmare in the middle of the day. I just wasted almost 4 hours on 3 calls just to get them to release a Zelle payment. They kept rejecting it and ask me to call and each representative transfers me to a different dept. Then they kept locking my account. A very frustrating experience. I used other banks before and never ran in to these issues. My last call I had to listen to a loud hold music for an hour waiting for someone to take my call. I only had this account for a couple of weeks but I'm closing it now. Enough is enough!

Chase, what you have done to me and my family is awful. With no notice and no information on what is going on you completely froze our account and all our money. You've messed up or direct deposits and ALL of our finances. After speaking with managers All we keep getting is no answers and All of our money tied up with no other solution in sight.

They are holding the wire that was sent to us from escrow after we refinanced our property and won’t tell us when they are going to release the funds to us. We have had the escrow call and still can’t get any answers as why our funds have not been released. They have our money while we are paying interest on it to the lender.

This company is a joke and needs to be shut down. They decided to shut down my 20 year old account due to me arguing overdraft fees. When you call they can’t even answer a simple question of why they have zero reason but talked to someone else and they helped out and said that it was due to overdraft fees lol. I’ve paid and yes I’ve argued about them. But what in the ever loving is going on. Mr ** would be ashamed of this type of activity and is insane. It’s time for the government or someone to shut the racist bias company down like they did with Wells Fargo and BofA. It’s time to take a stand of this.

I do not recommend Chase credit cards. I had disputed a charge that I received no service for and it was denied. I had fraud activity which I filed and they denied my charges making me responsible. The fraud team is a joke. They don’t speak English and do not know what they are doing. Stay away from them.

Those fees are killer, predatory practices at Chase. I wouldn't recommend banking with them. Perhaps, just buy gold and bitcoin to avoid having money in a bank at all. I'm not a fan of the customer service either.

After 4 hours at the bank, and 4 attempts, they still could not wire funds (only 10% of my funds they hold), and thus delayed the closing of my house purchase. No explanation, just a refusal. I finally had to get a cashier's check and go mail it myself!

We've been on the phone for over 5 hours in total since yesterday. Going in circles with the never-ending cycle of getting our wire transfer rejected > online account gets blocked > calling CS to reactivate > never-ending senseless verification questions > account gets activated > repeat. To the point where they won't reactivate anymore and pretty much told me to find a different way to get my hands on my money!!!

I made an online transfer from my NFCU account to Chase for 2k. It was processed on May 29, 2024. The funds were debited from my NFCU account on May 30th and were deposited into Chase. In my Chase account, it shows the funds as credited but not available for withdrawal. Though it doesn't show the deposit/transfer as pending, it also doesn't show it as available for withdrawal until June 4th. That's 5 days after Chase took the funds from NFCU. Customer service said it's a systematic transaction that none of the employees can do anything about. How am supposed to pay my bills that coming in on the first of the month. Chase is a scam.

We used a Chase Bank ATM machine on bank property to deposit cash on a Saturday evening. The ATM stopped working, on the screen it gave a telephone number to call, but they were closed. We could not get our money back and the deposit did not show up on our account. Made a claim. A couple days later our account was debited. Today, three weeks later our account has been credited the original deposit amount even though the letter states that they verified the account deposit. The claim was marked as settled. In talking to Chase Bank manager, he stated that these Chase Bank ATM machines are managed by a third party company and he could not do anything. I will continue to fight to get my cash deposit back. Super Sad.

Worst bank in the state of Florida. I tried to do a wire transfer last week and the person at chase bank, Hagen Ranch Road misspelled my daughter’s name and the transaction was rejected. This week I tried to get my new Will notarized and I was told that Chase doesn’t do it, you should see a lawyer. Chase doesn’t offer any services, they only want your money. I will spend all of next week to find a new bank and transfer my banking and investment accounts over.

This review is based on my experience with the Chase branch in Fairfield, CT at 2272 Black Rock Turnpike. This branch is so inept, disorganized, and careless that I suggest that---if you must use Chase for your banking---you avoid it and use another branch. Based on my experience, which is limited to opening an Estate checking account for about a month, I don't know how they expect to win over clients to peddle investment advice.

I have been a Chase customer for a dozen years. Years ago they took care of problems. They closed my checking account without telling me and without telling me why. I called them daily for three weeks and every time I called I got a run around. I called Social Security to change the bank to which they sent my check and even though my account was closed it accidentally got sent to Chase who kept the money. They did not return it to Social Security. This is fraud.

Great experience. Good customer service From Monica. Took time to sit with me and explain my questions. She also helped the teller print out transactions. Would definitely go back to Monica for any questions. Deerfield rd Lake County Illinois.

We recently deposited 28k in checks from clients from reputable banking establishments. We were told they would clear in 1 business day upon deposit. On Saturday we were informed they would be held for 14 days / 4% of the calendar year. I called into the only department available to explain that portion of the funds needed to be made available. Justin from the credit card department (a supervisor no less) did not appreciate my complaint and then threatens to IMMEDIATELY cancel my credit account. This is how Chase responds to complaints. With threats. Rather than appropriate customer service. We are closing our account Wednesday after we force chase to release our funds. Thanks for making this a very easy decision Justin from credit.

Went from Great Customer for almost 10 years to NOTHING!! Ten years ago I should have read TrustPilot reviews of Chase Bank. When their rating is a 1 you don’t want to trust them!! However in the 10 years I have had a Chase Sapphire card, Chase Freedom Unlimited, Chase Slate, and a Chase Freedom cards. I paid off two of the cards last year and closed them. I have kept the Sapphire and Freedom Unlimited open. I have been doing business with Chase 10 years now and I want to state that up until today I have NEVER: been late, over my credit line (or even close), asked for a cash advance, or done even a balance transfer!! I pay my bills on time!

I had fraudulent charges made to my account and Chase refuses to reverse the charges. Completely unfair. They say they are authorized even though they were in 2 different cities 20 minutes apart and they even sent me the fraud alert. Now I have to pay for charges I never even made.

After being accused of wrongdoing profiled, talked down to, demeaned and disrespected by a rent a cop for having a conversation in the parking lot with another person who was admiring my vehicle, I have moved banks as have some friends who were with Chase. I filed a complaint against rent a cop, with bank manager who was less than impressive, she seemed to justify the rent a cop's behavior. Really?! Wow! This was 9:30 am btw.. I also spoke to the bank area manager who escalated it.. I literally didn't even engage or begin any conversation with rent a cop, she came at us and lost it because of her assumption. I did absolutely nothing wrong. Shocked is an understatement! So long JP Morgan Chase..

I am writing to inquire about the status of my mortgage assumption. I first submitted documents to Chase on 10/6/23. I was told at the time that this process typically takes 3 months to complete. It is now 7 months later and I don’t feel that I’m any closer to completing this process than when I first started. I have complied with every request for additional documentation. I have been paying my mortgage on time for 20 years (including the two instances where I refinanced the loan). I have an 800+ credit score. I have enough liquid assets to pay the loan in full 3 times over, not to mention a significant level of assets in brokerage accounts.

Worst company ever!!! Poor customer service. Employees are CLULESS!!! Especially online customer service and Consumer Protection Group. I have been lied to, my accounts breached. DON’T choose this company for any banking or credit card business.

If I could give them no stars I would! Worst bank I’ve ever had, they held my deposit for almost 2 months! No one tried helping me, they kept giving me the runaround and till this day I have not received my deposit for more than $7,000.

I called the client service 2 times to get my taxes documents. They told me I didn’t qualified for it. I insisted but was turned down 2 times. I filed my taxes since those documents were nowhere to be found. I finally got them too late. Chase said it wasn’t their fault and didn’t want to reimburse the amendments fees. Bad faith and they don’t care about their clients. Choose another bank if you want to be treated fairly.

I have been banking with Chase for over a decade and I like how accessible they are - they have branches all over the place - and I like they’re app which has a lot of convenient features but I do not like the fact that they are very slow to make deposits available and they frequently put burdensome holds on checks without giving an explanation. This doesn’t just happen with personal checks, I mean my weekly paychecks that I have been receiving for months from a big company. I have deposited loads of these checks and Chase puts a 12 day hold on them each and every time. Sometimes I can get my funds released a few days earlier by calling and talking to customer service but it is a real hassle to go through that every time my boss pays me. Not only that but it makes me feel unappreciated as a long time customer to the point where I am considering closing my account and taking my business elsewhere.

Worst bank I've ever had!!! Bad for business, and if you are wise, you will change banks, or NEVER use Chase. Their good reviews are absolutely fake!! Save yourselves the headache.. Not even good with simple banking, and customer service is horrible. They play like they can't comprehend English.

DO NOT BANK WITH CHASE!!!! I had to re-open a dispute with a company that is running a scam, and Chase told me there is nothing they can do since the charge is now over 60 days old, never mind the fact that it is NOT my fault they took so long to re-bill it! Closed all accounts and am taking my business elsewhere after 15 years!

It seems the scammers are targeting Chase Bank customers with fraud checks. Because Chase will clear the fraud checks and then hold their customers responsible and will not investigate. This is bad business chase.

My son opened an account and wanted to add me so I could pay his bills while he is in basic training for the army. They preach great customer service but it's the worst. I went in to sign the documents and they took a customer that came in after me and then told me they wouldn't be able to take care of me that day. Even though the teller told me it would take 5 minutes since I have an account already.

In order to get to an English-speaking person without a strong foreign dialect; I had to speak to 5 individuals, restart my call 2 times, be transferred 4 times. Figure it out yourself – in order for Chase to save money on customer service, the customer does not save money, chase does; the customer loses time, which is valuable – all time has a dollar value connected to it, Customer value in not in the equation. The end of the chain is an English speaking customer service rep; who should have been there to begin with! And the customer has to work to reach it!

Chase does not care about cardholders anymore! Chase did not investigate the following and allowed the scammer to keep the money: I attempted to utilize my account for a transaction involving hotel booking accommodations. However, despite my efforts, I encountered significant difficulties in completing this transaction and ultimately did not receive the intended service.

I cannot understand why if I deposit a check online on Saturday, I don't get my money until tuesday, but if I deposit a check online on a monday I get the money in 5 minutes. I was told I can also just cash the check at a bank, which would be great if there was a Chase Bank within 200 miles of my house. Thanks for the stellar ideas.

Stay away from this particular bank. The biggest bank is often not the best. Quality products and services are more important than convenience. This particular bank will close one’s account without notice and warning and without justifiable cause, even if in good standing. This is becoming a major issue in the banking industry this day and age. Any promotional offers received by email or mail from this particular bank are simply discarded. I do not need the drama again. Please use caution when considering banking with Chase Bank and be on alert for possible account closure at any time without notice.

I am continually astonished by the operational practices of Chase and other bank institutions in the US, particularly when considering their approach to small businesses. Despite recognizing that small enterprises constitute a significant segment of their clientele, these institutions seem to disregard the specific needs of these businesses. The pervasive issues surrounding policy enforcement, deposit holds, and other bureaucratic measures appear designed to prioritize institutional interests over client satisfaction. This approach not only fosters frustration but also impedes the potential for mutually beneficial relationships between banks and small business customers.

AVOID USING CHASE BUSINESS CHECKING OR THEIR QUICK ACCEPT FEATURE, ESPECIALLY IF YOU'RE A NEW BUSINESS! As a retail banking customer with Chase for several years, I was initially satisfied with their service. When I decided to start my own business, I naturally considered them for a business checking account, especially after learning about their Quick Accept credit card payment feature for business customers, which seemed like a seamless way to run my business. However, my experience did not match their promises, particularly as a new business.

This bank does not make it easy to change your name. I have been in the branch with all paperwork and had them fax to Chase main and they claim that they didn't get it. I have been on the phone about 9x with them trying to figure this out and some chase reps say they have my paperwork and then I wait for new card and nothing and when I call back they say they don't have my paperwork. Crappy customer service!!

Very dishonest bank and employees. In the past Chase bank was great up until 2020-21. The communication and staff knowledge are now very poor. My mom and I were denied several money rewards after transferring required funds in both bank accounts and investing accounts. The bank claimed each time, that we didn't qualify for not doing it the right way or having missed a date limit. The person who opened the accounts gave us the wrong date and hided the requirements info; even if that was missed the advisors should have called us to warn us. They are doing it on purpose to lure you in and play with your cash, even if it's for a while ..

Poor business and follow through. Good service to get my business but only lost me money over 2 years and then when I closed the accounts, they didn't close one and it went negative balance with no follow up or even a heads up causing collections. This all on an account needed to have a brokerage account with them. Total scam. Avoid at all costs

Chase Bank is totally incompetent with customer service or Credit card resolution. By the end of the day, you have to do all the leg work to resolve credit card disputes. Their so-called policies are written to not to get involved. Don’t do business with a bunch of overseas amateurs.

I wish I could give negative stars because that’s what Chase Bank deserves. I recently applied and received my Freedom Unlimited Card with a $500 line of credit. I called inquiring why the credit limit was so low. Only to be told by one of your customer service representatives that Chase Bank doesn’t set the Credit Limits on their own credit cards. I assure you I asked this customer service representative if she was sure that her own company doesn’t set the credit limits on their own cards they issue. She assured me that this information was accurate. I asked for a supervisor as my head was about to explode with the misinformation that was just fed to me. The supervisor I spoke to was not the least bit helpful and was actually quite dismissive and rude.

LISTEN UP CHASE CUSTOMERS!!! This is real. I'm informing the entire world how Chase bank does business. I Have been a Chase customer with the same bank account for 35 years. I always thought Chase was the best. I never had any problems with chase, until just recently. Personally I'm shocked and I never thought in a million years that chase would do this to me, Chase suddenly and wrongfully close my active account Without any warning which they don't have to give you a warning but... & illegally keeping my money.

Trash company, they did a hard credit pull before even processing my application. I applied for one of their credit cards (I have great credit). They never got back to me on the application status. I called them today and they said my application wasn’t processed due to them needing more personal info (which I sent them a while back). They then said the DL picture I sent wasn’t good enough, so they trashed my application and said I’d have to apply again! Now here I am with a hard credit pull on my report and didn’t even get denied or approved for the card.

Was on the phone for 50 min and 38 sec and transferred 6 times, sometimes to the same dept. to remove a wrong last name from my auto loan account. End result. They were not able to help me. Instructed me to write a request or go to a branch office to remove this name even though it is their error in the first place. Poor security and uninformed department personnel. If you need further info to my bad and frustrating experience. I can be reached at **.

I have been member for at least 15 years, now that a local branch opened in Belton MO I was going to open a joint account with my wife. Had $5000 cash with us. They told me I would have to make an appointment and come back, if it is that hard to open an account, I cant imagine how difficult it may be when I want to get money out.

Please consider this before you open a Chase bank account. I was victim of a fraud 2 months ago. They said they would handle it and asked me to spend time and money during a month and a half (police reports, letters, etc.). To finally deny my case without any explanation. I tried to escalate the issue and all I got was Apologies. I lost all my confidence in Chase. Customer service is terrible.

Just a terrible bank and I have been a customer for 35 years. Have no clue as to why certain overdraft amounts are put into my account, no clue as to why I am not able to call the 800 number on my debit card since I am told I am on a different platform. Can't get almost anyone to provide intelligent answers. Probably will close my 7 accounts.

I have only had issues since I have had this card. The customer service is terrible. I have disputed 1,300$ of fraud charges from another country for a year now and they have closed the dispute 5 times with no resolution and cannot provide reason, they just reopen it every time I follow up. Every time there is fraud from traveling they close and send me a new card (my other cc is able to resolve without doing this each time), then I tell them I will be leaving town and they will leave me overseas without a card. They say they will leave the old card unlocked (they don’t) and the new card never makes it to me. Still waiting on the card they were suppose to send last year.

The worst bank ever. I left Wells Fargo. Go to Chase. Biggest mistake of my life. I dropped Chase and went back to Wells Fargo. Chase customer service management team. The worst I’ve ever seen in my entire life.

Chase Bank continually places holds on my company check deposits and keeps the funds long after the funds have been released to them from the issuer. This problem is constant with Chase banking. It is illegal to keep funds after the heck has already cleared and they do it all the time. They "hold" keep the funds for 10 days, long after the checks clear causing many issues with our cash flow. Their actions cost us money.

Worst bank I have ever had. My card constantly doesn’t work. They hold my business funds every couple weeks so I don’t have access to any money in my business account for payroll. It’s always an excuse and they don’t ever do anything to fix it. I will be closing all accounts and never doing business with them. Please save your sanity and time. Go elsewhere.

Be aware!!! They sent false promotions to use their credit cards, they promised some Credit statement, they never sent anything! You call them and instead of taking care of you, they argued, Look for a better banks out there.

Worst lying bank. There was a promo for $600 if you put $15k in both savings and checking for 60 days. They tied up my money for 6 months promising me I would get my money. Bottom line they used my money for 6 months and only .65 cents in interest. A credit card would have charged me 19% interest if I had not paid them their money. I feel robbed. Worst continuous liars I have ever worked with. Also you have to go into the bank to talk to someone because even if you have a direct line it goes to a corporate office. WORST BANK EVER.

Terrible customer service. Been with Chase over 40 years. We got scammed by scammers posing as federal law enforcement and made payments. Spoke to Chase claims customer service who after 30 minutes said our claim was approved by a supervisor and funds would be credited to our account in 2-10 business days. Then instead of money back we get a letter saying claim denied and no adjustment. Called claim customer service for explanation and after 40 more minutes they said only thing they can do is submit a complaint against the employee. Looks like Chase scammed us as well.

I spoke to a Chase representative about a Zelle transaction. I called to cancel and not moments after I sent it through. They told me, no problem, they will cancel it as the item was sold just after I tried to purchase it online. Later that night, I got notification that the transaction was processed. After multiple phone calls, a Chase representative finally told me they would use the recorded conversation where I was told to coach their team members but there was nothing they could do to recover my funds. Her words “Chase is not willing to help their customers but will use this as a coaching and training opportunity for their employees”. That’s pretty awful for a company to actually say that to a long time customer.

I was unable to get an account number in order to get direct deposit started. I called customer service and got cut off. After calling back someone told me they could help but would call back after speaking with a manager. I never received a callback so I emailed. A customer service person told me they would email me with a timeframe they could call however I never got a response. Today I spent forty minutes on the phone just to find out they want me to go into a bank in order to set up an account. Very frustrating!

My experience with Chase Business and personal is horrible. I received a large sum of money from a sale of an asset and mistakenly let the cash proceeds into my Chase Acct. I live part time overseas and Chase has handcuffed my money with all sorts of excuses and glitches on their mobile app. When I return to the USA I will close the accounts just to receive and use my cash funds.

I'm so disappointed with this company. I called to get assistance & after 4 1/2 hrs on the phone & giving all my information, I was disconnected & the application for assistance was denied. Terrible company to deal with.

I have had a credit card with Chase Bank for over 20 years. I am current in my payments. There is no Chase Bank where I live so all transactions are done on line. I am not able to log on as they disabled my password and are not allowing me to create a new one! I called their so called customer service line and got a bunch of codes that never worked. Then they put me on hold for 2 hours! I filed a BBB complaint and got a call from a scammer with a thick foreign accent saying he was from Chase Bank but I grew suspicious and hung up. My account has been hacked and I cannot get in. It's been 2 months! I filed a complaint with my AG office and hope they can help.