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About Chase Bank
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Chase (NMLS #399798), the U.S. consumer and commercial banking business of JPMorgan Chase & Co., offers loans for home purchases and refinancing in addition to its other financial services. The company provides home loans in every state and Washington, D.C., and its services are available online, through its mobile app, by phone and in person at more than 4,700 branches.
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Reviewed June 23, 2023
My wife and I have been going through this confusion for almost 3 weeks. There was a fraudulent person who got access to her acct. Chase was notified the same day it happened. They drag their proverbial feet every step of the way. They are complacent with the fraudster. They would not allow my wife to change her bank account number. AS my bank did when I had trouble (Credit Union). They just keep sending snail mails with veiled threats and never have offered an explanation nor a solution. Which makes me think they are in on the fraud systematically within the organization. Because if they kept allowing this monster to make claims and reverse charges for bills already paid, and Chase allowed it to stay open for this purpose, then they are in on it and don't profit depending on how much the criminal gets from the reversals.
The mail on this is absurd. Since May 30th, 2023, there have been "reversals" back to January. Needless to say the Chase "Service" people were helpless, hopeless, and uneducated. Filed police report. May have to get a lawyer. I think this is fascist/Jeffrey Dahmer treatment. A bit scary and infuriating at the same time. No satisfaction. They don't care if they win or lose or get caught, why should they care about YOU!
Reviewed June 23, 2023
There was a case of check fraud and they claim to be doing an investigation within a 90 day period, that drugged on for 6 months are more. When it was finally over they place the blame on the bank that gave them the fraudulent check and implied it wasn't their responsibility, after speaking with the other bank Wells Fargo they imply that case should have responded us our money from the allowing the president check to come through the account.
In the meantime that one check cost us $15,000 from non-payment of rental payments waiting to resolve this matter plus it put physical strain on my husband's body until it damaged his prostate and now my husband is having surgery because of the massive bleeding that he had from this whole matter. And make the matter worse Chase close the account saying that they didn't get a response from Wells Fargo. Wells Fargo simply said that it's not their problem and we are being evicted because Chase wouldn't pay for the fraudulent check.
Reviewed June 23, 2023
I am a an estate executor for a friend that passed April 1st 2023. Chase has yet to release the held monies of my friend's Down Syndrome son. The family and I have complied with every request of paperwork, including the father's death certificate from 10 years ago. Chase puts nothing in writing but keeps asking for additional information. Despicable, take your money out before Chase holds your money hostage! Zero STARS!
Reviewed June 23, 2023
I created a new checking account, set up direct deposit from my employer. I did not receive the bonus! When asked they said this is some pre arranged ACH credit and not regular direct deposit. I have otherwise received bonuses from other banks without any hassle, somehow Chase tried to avoid the bonus with some lame excuse, don’t fall for it.
Reviewed June 22, 2023
Club Wyndham (timeshare) charged my VISA (chase bank) on 6/4/23 for a deposit. I called, went on website, wrote a cancellation letter and mailed it certified mail on 6/5/23 to Club Wyndham. I disputed the unrefunded $350 (Wyndham charged) on 6/12/23 with Chase Bank. It is 6/22/23 and they have not refunded my card the $350 or done anything about it. They give Club Wyndham 15 days to hold money interest free. This is unethical and white collar crime (stealing)!
Reviewed June 20, 2023
I don't know how someone can like Chase Bank when they have very poor customer service, and violate the customer privacy rights. The level of the service they provide is so low that they are not able to improve anything. Would not recommend this bank to new customers. Too many issues and inconveniences.
Reviewed June 19, 2023
The call center and reps were very unprofessional! Constantly was told different info every time I called. They held over $10k of my money saying I wasn't the one who funded the account. Turns out they were mistaken which resulted in a huge delay in my business. I will never work with these losers. Go to US Bank instead! They are way more professional.
Reviewed June 18, 2023
Took $12 from me twice when I made a withdrawal. No prior notification. Will be closing account asap. And their drive thru ATM has been inoperative for over 2 months..again no notification. And ATM only gives $20 bills.
Reviewed June 11, 2023
I will be closing my account when my paycheck clears, and encourage everyone to switch from Chase. This is the 3rd time a check deposit of mine will be on hold for 7+ days. My employer's HR guy got a hold of Enterprise Bank. They said adamantly that there is no issue to release my funds. Chase is a selfish greedy financial institution. My daughter's birthday is ruined because they are holding my paycheck hostage; I now owe late fees to several services. I spoke today with Chase rep Michael who told me "We cannot request anything with Enterprise Bank, because they won't communicate since we(chase) are not their customer." So I repeated what I had been told by a lady rep the day prior - June 9th(Fri) - "If your funds are not available by 3pm today(fri) then they should be tomorrow morning(today/Sat)".
That was after a 15-20min hold for the lady rep to contact Enterprise Bank. Michael called me a liar by saying "she never said that; that is not accurate. Check the recording I said. Plus I responded to the lady rep with "I have never heard of a bank depositing funds on a weekend" but was reassured by her. What a dirty way to conduct business. I am aware the longer you hold funds, the more days you have to profit off them. Chase's actions, policies, and algorithms are morally criminal. I never expected this from the largest bank in America.
Reviewed June 9, 2023
With a busy schedule, ATMs are important to move money around. Beware, Chase ATMs are not operated by Chase, but by Brinks. Lost $500 cash deposit and Chase said it wasn't anything they could verify. I'll never do another cash deposit at an ATM ever again but it was enough for me to take my business to another bank. Disappointing from a large bank on every corner.
Reviewed June 5, 2023
I deposit my checks mobile and I know for sure it only takes 3days for the check to clear and Chase wants to hold your check for 2 weeks and it’s not fair especially if you need your money ASAP!! I would recommend for anyone to open another account to mobile deposit checks such as BOA, BMO, or Huntington your check clears automatically with them and it’s no long wait. Chase needs to do better than what they’re doing and also they need to lower the overdraft fees or charge according how much was overdraft because it is ridiculous to charge someone $34 for a $5 overdraft. I been dealing with this for a long time and needed to make this review because their team members are not bringing anything to their attention to better the company!
Reviewed June 2, 2023
In an era of unprecedented technology, Chase Bank has managed to elevate customer frustration to an art form, casting themselves as a tragically incompetent antihero in the arena of personal banking. My experience with them has been so utterly abysmal that it's evolved beyond disappointment and ventured into the realm of the downright absurd.
Like a Greek tragedy, our story starts with a seemingly innocuous incident. During a business trip overseas, I found myself unexpectedly locked out of my Chase Bank accounts. An inconvenience, yes, but surely a minor speed bump in the grand scheme of things. After all, we live in an age where connectivity is ubiquitous and international travel is an everyday event for millions.
Imagine my shock, then, when my initial call to customer service resulted in the mind-boggling advice that I needed to physically visit a branch to resolve the issue. No, you didn't read that wrong: an international customer, halfway across the world, was told they needed to drop everything and travel back to the United States to visit a brick-and-mortar branch. I couldn't help but wonder if I'd slipped into a time warp and emerged in the pre-digital age.
Saddled with an impossible task, I instead chose to embark on a 24-hour odyssey through the labyrinth of Chase Bank's customer service – a team seemingly trained in the art of deflection and the chorus of "the system is responsible". At every turn, my pleas were met with robotic recitations of policy and procedure, void of empathy, understanding or an ounce of human ingenuity. It is 2023, yet Chase Bank seems to operate on the assumption that we still live in an era where horse-drawn carriages are the norm and telegrams are cutting-edge technology. The cavalier disregard for the convenience, peace of mind, and downright sanity of their customers is truly a spectacle to behold.
Chase Bank's laissez-faire approach to customer care is matched only by their startling incapacity for pragmatic problem-solving. I'm left to ponder the irony of an institution that deals in billions of dollars yet fails to invest in efficient, customer-centric solutions. At best, it's a demonstration of profound negligence, and at worst, it's a slap in the face to customers who've entrusted their hard-earned money to their stewardship.
After this harrowing ordeal, it is painfully clear to me that Chase Bank is woefully ill-equipped to serve those who travel or conduct international business. Their archaic systems and unfathomable policies form an albatross around the neck of anyone seeking efficient, flexible banking solutions. No amount of corporate spin can cover up the fact that, when it comes to global business or personal banking, Chase is clearly not up to the task.
If you value your time, your money, and your sanity, I urge you to think twice before entrusting your financial wellbeing to Chase Bank. With countless alternatives offering robust, modern solutions to personal banking, there's simply no reason to endure the Kafkaesque nightmare that is banking with Chase. Rating: One star (Only because zero isn't an option).
Reviewed May 25, 2023
I continue to receive unjustified 7 day holds on literally EVERY check I attempt to deposit. When being informed of this via ATM, it is literally impossible to abort the deposit. I can not IMAGINE the millions of dollars they make off floating deposits this way. I believe I have identified multiple violations of the Funds Availability Act in their conduct with me. Customer service is utterly useless. I meet NONE of the federally mandated criteria for extended holds. I will be closing this account as fast as possible upon payout of my now ~1000$ held hostage. Certainly, I was informed, only AFTER it was engineered I could not abort this transaction. I'm obliged to wait and hope, but I have zero confidence after holds were put on two $20k checks issued by THEM, deposited with THEM, for what works out to just shy of two weeks, when weekends are factored. ** Chase.
Reviewed May 24, 2023
Chase does not honor their written policies on overdraft and will discriminate people who have to use overdraft often and refuse to honor their written limits on the service. I am on SSI and I activated overdraft for those times at the mid to end of the month when I am out of things like food and need a little extra. I stay within their limits and keep my total under 50 bucks over. Because of that they never make any money from my overdraft and feel they have the right to dictate and control my overdraft spending. If I was spending over and getting charged a fee they wouldn't even bother to decline... This has been going on for several months. They are the worse bank I have ever enrolled with and don't advise anyone to open with Chase as they discriminate!
Reviewed May 21, 2023
Reading some of the reviews here I now know I'm not alone and I wasn't mistreated because of a discriminatory reason. I can say "I'm happy to know," or "feel better" but those are not the correct intro because no matter how you see it, it's messed up. Who's to blame? Who should be held accountable? What does it take to make things better? Amending EFAA Reg.CC to allow customers to sue in a real court for breach of contract, or for a penalty for the harm? I don't know when was the last time it was amended but it should be based on the advancement in technology compared to when the Act itself was made into law. Availability time frames should be updated.
This outdated Reg.CC has enabled Chase to become an ADDICT to prolonging the clearing of checks at the cost of customers who are in dire need for that Check to clear as soon as possible so they can move along with enjoying their pursuit of happiness. Instead, Chase uses these laws to control people's money and deprive people of property without due process. They're like drug dealers and they lure you into handing your money over to them and once they have it you are at the mercy of whatever policy they want to make up or excuse as to why you cannot touch your money.
I recently opened an account and deposited a check into chase. at deposit teller was ask for half in cash and the other for deposit. ignoring my request chase tell just deposits the entire check and explains the receipt as available in two days and for me come back to withdrawl it. I came back and I was told they've extended the hold. I asked almost all bank departments and each gave conflicting answeres. They really need training and be held accountable.
Reviewed May 20, 2023
I have been with this bank for over 4 years. Total of 3 accounts always have a positive balance deposits. 4000 payroll monthly. Total deposit in account averages 5 to $6000 a month. They froze my account because I deposited a check in the ATM that was not endorsed on the back. They told me that the check could possibly be fraud. There's no way that the check is a fraud check. They froze all. My money. Calls. All my credit card.
Automatic payments to be returned cost me hundreds of dollars in fees with my creditors. And told me every single day a different lie from the fraud department supervisor customer service branch managers. All told me, "All will remove the freeze from your account now that we've been able to identify the payer of the check." I have now been going through. This for 5 days. Have no access to my money in my checking account. Prior to the deposit date froze the whole entire account and put the check on hold. Will not remove the hold. Will not release. My funds. I will be closing all of my accounts with Chase bank.
Reviewed May 19, 2023
I needed cash for a local purchase and my wife went to cash a check from our other bank at our local Chase branch. They refused and wanted to place a hold on the majority of it until the following week. She canceled that transaction and I called my other bank to increase my ATM withdrawal limit which was approved. Went to a Chase branch with ATM in the lobby that dispenses up to $3,000. I needed less. My transaction was declined for various amounts and I called my bank to check that the limit was correct. They said yes and that there were no declined ATM transactions on my account. So, I go back in and withdrawal $500. It worked so I tried for another $500 and it was declined for exceeding my limit. Called my bank again and they said I was not maxed out and there were no other declined transactions. This is clearly Chase causing the problem.
Now, I Zelle $1K to my Chase account. Then the Chase ATM flagged and declined me for fraud when using my Chase ATM card to withdrawal the available balance. Then I had to go to the teller who made me go through a process to get a code to withdrawal my money after scanning my ID several times. Finally got my $1K. Still short, I walk across to Wells Fargo where the ATM gave me $1K from my non-Chase bank with no problems. Two months ago I got a Chase credit card to use the promotion for no interest for 15 months to buy a refrigerator. The card was declined multiple times and Chase tried to tell me that it was the store's fault even though it was the bank declining it. I used to be a Relationship Banker at Chase and this is the kind of customer experience I dealt with on the regular. Run, don’t walk, from Chase.
Reviewed May 18, 2023
My husband and I had a business account with Chase Bank. He passed away and the company we had was dissolved. When I went to close the account, I was told to return with a death certificate, proof we were married, and a photo ID. When I returned a few days later, I sat there an hour while they examined my documents and made copies. Keep in mind, I was listed as an officer of our company and had written checks on this account.
Second visit, I was told I needed a court order to close the account. It cost me $3000 to get the court order. I took the court order there in person, and was told it would take a few days for their people to review it. Today, I get a call for a death certificate. (The same death certificate they made copies of when I was there before.). So I emailed a copy of the death certificate and now I am told the emailed copy was not acceptable. I called my attorney today and have turned it back over to her. I will never do business with this bank again.
Reviewed May 18, 2023
I have never been so unsatisfied with an experience in my life. After 35 years of loyal business, my accounts were closed with no reason provided. I was provided a notice without any hearing nor an opportunity for a hearing. This is unjust and unacceptable.
Reviewed May 13, 2023
I opened a checking in April of 2023 and made a deposit with a 6000.00 check. I received my receipt and funds will be available in 3 days then after 3 days funds will be held additional 7 days. Had to go into the bank and physically have them clear the funds with one phone call. Deposit a second check for $3,000 and was randomly selected by the bank to hold the funds for 10 days. I find this completely unacceptable in 2023. They have horrible customer service and treat hard-working people with no respect. I will be finding a different bank to open a new business account and thinking about talking to a lawyer about a class action suit. I will be late with my bills due to them randomly choosing to with my money on consecutive deposits.
Reviewed May 13, 2023
Apparently when Chase does not want you as a customer anymore, they "LOCK" your account, without telling you why, and then tell you that if you want your money, that you have to close your accounts (Checking AND Savings!). Regardless of the amount of money IN the accounts, or the length of time you have had accounts at the bank for! Without even telling you why! If I could find an attorney to sue this pathetic excuse of a financial institution out of existence, I would! Chase Bank deserves to be sued out of the financial sector! Do not do business with it!
Reviewed May 12, 2023
In November 2022, I purchase a shower, never even thought that it is from China. Seller sold damaged, shower unit. Refused to send a return label, Instruction, and zero communication. I dispute the charge with cheese link Business credit card. I am a client with Chase for 25 years, never had any issue with the Dispute. November 2022 opened Dispute for that matter for $1086 with a Chinese, against Chinese company “sweet home”. I Upload through portal over 100 documents, emails, pictures, that shower had damaged and we had a flood, It’s cost me $50,000 to redo after we remodel, we have to demolish and start over, that’s was insane. It’s took me 7 months to find the Seller address through one Representative in the United States. I made 195 calls. I wrote all representative names. The rest was somewhere else in the Philippines in India, who does not even look at the documents I provided. They believe to a seller Who wrote respond to Chase through Google translate. Chase request, send shower to address they provided.
After a month, they close my credit card, business checking account and they Advised that I’m liable for payment $1086. Now I have no shower and I have to pay $1086. I believe Chase needs to work better on a customer service and especially Dispute department with a business accounts. I request several times, that I cannot understand people from those countries, because I’m not native English speaker, I was asking them several times to transfer me to United States, they just don't care. Now, they create a lots of issues for our business. It’s a horrible company I would not recommend to anybody.. I filed a lawsuit against Chase.
Reviewed May 12, 2023
I made a stop payment on a specific payment in January due to a mistake on a home lender doing multiple payments. I was not told that I would have to call back to cancel all future payments at that specific amount of $2487. So February and March I paid $2500. No issues. April was $2487 and it got blocked. I called Chase and they said they block all payments from Chase at $2487 unless I call to cancel even though I was never told. Every other company I had no issues just requesting blocking one payment or blocking all payments from a lender regardless of the amount so that doesn’t make sense to me. Now I got late fees and a late payment that dinged me 65pts on my credit score. The last agent I talked to even threatened legal action because I said the “situation is **.” And also said too bad for me of my situation. I made no threats so he’s full of it. But I guess that’s how Chase treats their customers.
Reviewed May 5, 2023
Chase Bank sent a letter dated 3.18.23 informing me that they are closing my personal bank accounts as of 4/1 "because of unexpected activity on this or another Chase account." No one at Chase can tell me any details pertaining to this activity nor was I given a chance to document, prove or otherwise respond to the security concerns. As a small business owner, I am reliant on my account to auto pay my vendors and while I have other cards, the need to set up new auto pays with over 40 recipients is a huge time sink and incredibly frustrating.
Reviewed May 3, 2023
I opened a Total Checking account online and have provided all the necessary details while opening it. Bank never reached out to me neither sent any mailers that physical verification is required after opening account online. After almost 7 days, I received debit card to my postal address as expected. When I went to activate the debit card, I noticed that my account is blocked/restricted. After reaching out to customer service they asked me to visit local branch for physical verification. I immediately went ahead and scheduled an appointment and submitted proofs.
Next day banker called and notified me that my account is closed and a new account is required to be opened by visiting branch. I was having my direct deposit scheduled to come in the account but I had to delete it as account is now closed. Question- 1. Why bank allowed to open a account and sent me debit card by following online process if physical verification was mandatory? 2. Why bank didn't called, mailed, emailed to notify that physical verification has to be completed by so and so date? 3. How bank can restrict or close account without intimating customer or without giving any time for customer to prove legitimacy?
Reviewed May 1, 2023
My bank got closed for no reason and they told me that they decided to end their relationship with me. They are rude and denied to tell me the reason. Good thing I figured out early and got a chance to transfer my money out soon enough. I don't think they will survive for another 5 / 10 years for low-quality service like this. I felt relief after reading all those comments as I am not the only one that went through ** with Chase.
Reviewed April 27, 2023
This bank will put a hold on your checks deposited for no reason whatsoever. And not just for a day or 2. I was told my money would deposit in 2 days, and on that day I was told it wouldn't deposit for another 7 days. When I asked what the hold was on there for they had NO GOOD REASON!! Talking to a manager named Mark, did absolutely nothing but help me decide to close my account. He refused to give me corporate's number and said he would transfer me to his supervisor and then placed me on hold for OVER 40 MINUTES!!! I'll be glad when this bank goes bankrupt like the many others before it!!!
Reviewed April 26, 2023
I’ve been banking with Chase for over 10 years, I’ve deposited 2 checks from a settlement I’ve won & they’ve decided to restrict my whole account for suspicious activity. When all they need to do is contact the bank and client for verification. They have made my days very stressful and I would never do business with them again or recommend anyone to do so. Their customer service is inexperienced & very unhelpful. It’s really a headache when you can’t have access to your own money for their lack of experience.
Reviewed April 21, 2023
Never do business with them. I have been a customer with Chase Bank for more than 10 years, and out of blue one day they have frozen my accounts and my ability to use my own funds. No one seems to know why and they are also not letting me close my account and transfer my money to other bank. THIS IS SO MUCH OF HARASSMENT. Very irresponsible bank with very poor service. Would never recommend them.
Reviewed April 21, 2023
I've been a Chase customer for 10 years. I have 2 Chase credit cards. In July I opened a business checking account to get the $300 sign-up promotion. I opened the account online, everything went fine, until 3 days later when I was not able to log in to neither the business checking account nor the credit card (personal) accounts. They were all locked due to "suspicious activity". I called the 800 number to get it resolved. Customer service worked on it for close to 30 mins but they were not able to resolve it. They told me the only way to fix it is by going to the branch. So I went to a Chase branch and after wasting another 30 minutes there I was informed that the business checking account was already closed and in order to unlock my personal accounts I have to submit a utility bill that shows my address. This has been a very disappointing experience for me. But I moved on.
Fast forward 8 months and I opened a PERSONAL checking account on Chase website. It worked fine. Account got opened. 3 days later I got locked out of ALL my Chase accounts again! I called the 800 number and once again I was told I have to go to the branch and provide them two forms of ID. I went to the branch, showed them my ID and asked why my accounts are locked again. They talked to the back office and informed me that there is still a problem from the July business account that was closed by them and I still need to verify that I own a business! So the account they themselves closed back in July was still haunting me!
Anyway I provided them my tax forms as requested (had to make a subsequent trip for this). One week later, and despite escalating this directly to the executive team from the CEO's office, my accounts are still locked. I call the branch and they don't answer. Chase is very incompetent. I am beyond frustrated. How could a bank that I am a customer of still asks me for verification IN PERSON after opening my accounts online and how come it takes them forever to verify it?
Reviewed April 2, 2023
TERRIBLE, TERRIBLE, TERRIBLE in every way. $7000 was stolen from my Chase Deposit Account by and UNAUTHORIZED criminal in December 2022. I was completely incapacitated and unable to contact Chase NOR WAS I AWARE OF THE THEFT until I reported it. I was never given a temporary credit despite having been told I would get one per their policy. I have spoken to several agents of this bank to include about a half dozen executives and the CEO himself asking for help in understanding why my claim was denied stating that it was found to be invalid. I provided solid unimpeachable proof that I could not have made those withdrawals and they STILL said the claim was invalid, that the criminal just gets a $7000 gift.
The people working for this bank are incompetent, unprofessional and poorly groomed. They are obviously desperate and have become less choosy in their hiring process, and had they actually INVESTIGATED they would know this claim is LEGIT. Sounds like we might have us a class action lawsuit people. I am researching to see what's up. Message me for further info **.
IN short, ladies and gentleman, RUN AWAY. Bank of America and Wells Fargo are big banks with tons of experience but they stand behind their customers and make good on what they advertise. Chase Bank does NOT care about you and will NOT protect your money but will instead throw you under the bus to absorb a loss THEY allowed. United Community Bank or Regions are solid banks but CHASE is greedy unethical and dishonest. Century Bank has much better customer service and a prettier lobby than Chase. I am speaking to an attorney Tuesday because this CANNOT be legal....
Reviewed March 31, 2023
I acquired a Chase Account in Feb 2023. In 2 months, my account has been frozen TWICE!!! Without any notification. The rep didn't state why my acct was frozen. No time frame when my acct will be released. Chase froze my acct with only $41.37 available balance!!! Chase didn't even contact me to verify me and my transaction history-just froze my account. This is unacceptable!!! I only had Chase for TWO MONTHS!!! I'll NEVER bank with Chase Bank AGAIN!!! EVER!!!
Reviewed March 27, 2023
Whatever verification practices they changed in January makes it a hassle every time you want to log in now, after 2 deaths in my family, during the grieving process; they have made it a complete hassle to deal with. Can't even log in now, so I just stopped paying them after getting my own Cancer diagnosis.
Reviewed March 24, 2023
I literally told them I fell for a phishing scam online. It was raining hard for a couple days otherwise I would have gone to a branch and changed my account numbers right away. I even said there will be a possibility of 35 dollars being taken from my account, but they approved that bogus check anyways. The added extra questions and pin I added did no good to protect me from being phished. Keep in mind being proactive about identity theft does nothing. Even if I said It was compromised earlier until theft happened the bank still would have been reluctant to change my account number. Either way this is an inconvenience since I know nothing will really be done and the idea of a bank still existing is all suspect.
Reviewed March 23, 2023
I have been poorly treated due to my racial background. Chase bank I would say worse bank I have ever been with. They treat their customer very poorly especially when they know you are not **. I give special treatment to a customer like them, but good luck if you are not **.
Reviewed March 20, 2023
Disappointed in the service I was provided by Chase, I provided all info requested of me, and I Found many unauthorized transactions posted on my account from Amazon. I have never linked this card to Amazon. I provided email evidence from myself and amazon explaining the fraudulent charges, Chase brushed me off because they don't want to honor their zero fraud liability. Shady bank. Beware.
Reviewed March 10, 2023
I had this Bank. I started in Indiana and remain my bank in Ohio. It was only a savings account. I got my tax return through my savings account 3 years in a row. Spring of 2023 I go into Chase Bank to make sure my account is still valid. They shut my account off without even notifying. They are definitely for the poor. They take $5 out of your account every month if you have under $300. This is discrimination. I don't like this Bank morals.
Reviewed March 8, 2023
I visited Tulum Mexico in December and it was extorted by the Mexican police in the pharmacy for $4000. I stated that it was fraud since a gun was literally put to my head and Chase still paid it. I was under duress and I did not approve the charge. After reviewing Chase Bank allowed it. I have no itemize list. I have no receipt. I have no invoice.
Reviewed March 7, 2023
On Feb. 23 I opened an account at Chase Bank Monroeville. The certified check provide sufficient funds to open the account. Chase has held my money for nearly 3 weeks. They bounced numerous checks. Idiots.
Reviewed March 7, 2023
10/6/21 IRS deposited $1400 to a account at Chase in Tampa Florida that doesn’t belong to me. For the past year I have been trying to get this straightened out. Today is the day I sent out 4 letters to IRS and chase. Makes no damn sense! The paperwork that is suppose to be filled out can only be done by chase and it’s fill in the blank. Customer service people suck. They do not listen or try to listen. They do know how to transfer a call. That's about it!!!! Never have and never will bank with them!! Account-**. Has my $1400.
Reviewed March 6, 2023
I’ve been dealing with Chase Bank auto department for like 2 months and no help. Speak with around 10 different people and every time is a different story but no solution. Worst bank ever. Worst customer service ever. All they do transfer because apparently any department handles the request. I’m asking a form from the bank of my auto loan to submit an application for a veteran's benefits and no one's no nothing. No department knows nothing. Worst customer service ever.
Reviewed March 4, 2023
I previously had an account with Washington Mutual that transitioned into Chase years back. I've always kept a substantial balance within our account which had benefits of free wire transfers and cahiers checks. When the transition occurred Chase told me that there would be similar services. When I've finally needed help with a simple wire transfer after them having over tens of thousands of dollars vested in my account for years they are not able to help me with a service that was always complimentary. Very sad, and will transferring my funds to a credit union that actually cares about keeping its customers. Unfortunately, I guess there is no benefits to loyalty these days.
Reviewed Feb. 26, 2023
Completely misrepresenting ads and promos. Open a savings account with the $700 promo and NEVER received a dime. In addition, after complaining to BBB because their escalation department did not contact me ... they told me they WOULD not do anything for me! Great customer service EVER...
Reviewed Feb. 22, 2023
It took me three people to talk to with three different stories, in regards to my escrow account I made a payment on error on my part and they wouldn't give me my money back, it's in escrow. It's February and she told me I'm due for my analysis in May. So I told I would wait til may. She said I had to do it in order to see what they could give me. NO way they have my money and won't give it to me. I would not do business with them.
Reviewed Feb. 21, 2023
Chase Bank hires young inexperienced staff in their risk department, with computer generated transactions to flag - in other words for no reason a transaction can arbitrarily be pulled, then rejected by a kid who has no knowledge of business, no firm protocol or criteria to follow, and can easily do great damage to your company. I had a $1800 transaction on 2/17/23 which was flagged; they asked for copy of invoice, I sent it; they rejected the transaction. Later a supervisor read the 'Specialist''s notes, which said he didn't like the 'Format of my Invoice.' Meanwhile the new customer moved on to a new company. Chase singlehandedly can destroy your business!!!!
Another transaction of $845 on 2/17/23 was also rejected same way; except this was an existing customer, a transaction that I do every single month! So even an understanding, patient customer - who by the way I had already delivered the product to - now has the relationship strained, and more of their time and energy eaten up, by Chase Bank!!! In one day they can literally burn your company and leave it smoking for days!!! Why????
Reviewed Feb. 15, 2023
If negative stars were an option that’s exactly what I would have selected. They denied a dispute of an obviously fraudulent wire charge (it was sandwiched between 4 other fraud charges and I have never sent a wire transfer in my life). Nothing was done the first two times I called them. It took a third hour+ long phone call to get anything done about any of the charges. I haven’t had a debit card in over a week and half. I have filed a police report regarding the fraud and Chase now has complaints with the BBB, CFPB, OCC, and my state attorney general. I will be getting a lawyer if this isn’t resolved. Moving my money out Chase AS SOON AS possible. This company, their tactics, and their customer service is an absolute joke.
Reviewed Feb. 14, 2023
If I could give a minus star rating I would. Very unprofessional, hold monies for no just cause causing your account to go into overdraft, charging ridiculous fees...I am very disappointed and downright pissed at Chase Bank. I deposited a $4k check via teller into my account. This check was from home insurance company for property damage I sustained 2 months ago to my home. The teller did not tell me that they would hold the check.
I call today and the check is being held until 02/23 which is one week away which is going to mess up my direct deposit from employer because my employment check will go to what is overdrawn in my account and I will have no money for over a week, not for gas or food or any essentials because of them holding a business check, not a personal check. I have contractors repairing and depositing checks immediately this week and my account shows now a negative balance of over $1k. If I would of known I would of deposited this check into my credit union account and they don't hold checks from businesses, especially insurance checks, and credit unions are usually more secure and stringent than banks.
Chase has no right to hold this type of check. They have literal control over my finances for the next week and will not release the funds any sooner. I even spoke to a supervisor and he said he can't do anything about the hold...**...he is a supervisor. All I got was I get it...No You Don't get it...it is not your money and home that was damaged and currently in process of repair with flooding...VERY POOR PRACTICES CHASE BANK!!! ALSO...they need to educate their tellers to inform their customers that the check will be held for one week or so, so they can go elsewhere to get their money in a timely manner!!
Reviewed Feb. 14, 2023
Decided to try a new bank and I wanted to try Chase after all the good reviews I saw about them. I can tell you right now this has been the WORST experience being a new customer. My Employer gave me a check to deposit. After Chase already put their stamp on the back of it the teller told me it would take 10 days to release it. I explained this is for my rent so I don't get evicted. They gave the check back to me and placed another stamp on it that says did not deposit. So according to them it's still good and was informed I could go anywhere else to cash it. That was wrong, no one else, not even the issuing bank would touch it. So I called Chase back and was informed to deposit it and the funds would be available in 3 hours.
Well 19 hours later I checked my account and now the check has a hold on it. Now I am being told that the check will need to wait till the 25th to be paid out because the computer system decided to please a hard hold on it. Well, thanks to Chase I am now being evicted with no place to go. Also just to explain everything I did not have a job and that why I was late on my rent and my current company wanted to help me out. So DONT bank with CHASE, it's a GIANT pain in the BUTT.
Reviewed Feb. 13, 2023
My debit card was canceled because someone tried to use the number fraudulently. Chase has not, because of policy, replaced my card. The policies they cited were I made an recent address change AND they will not send the card to one of their branches in the State where I am. I am traveling. I am a female, senior citizen traveling. Chase is sorry, but they can't help me. My situation is not cookie cutter and they have no plan for how I can have access to my money. They are however very sorry.
Reviewed Feb. 13, 2023
I was called by a woman from an East Indian call center to say Chase no longer accepted my $1650 reoccurring account transfer from my Credit Union. The same transfer I have made every month for 6 months. Incompetent wastes of corporate life. Because of your ineptitude I will now be closing my account. Congratulations you incompetent morons.
Reviewed Feb. 11, 2023
I had banked with Chase for 20 years and had never had a problem until I had fraud on my account. I received a call from someone claiming to be from Chase Fraud Department after responding to a text message about a Zelle transaction. They said since the Zelle transfer was fraud. They would need to close the account and open a new one. I proceeded to comply with what the caller told me to do to open a new account. They initiated a wire transfer to a new account with my name and as soon as the money went into the new account, the wire details actually went to a Wells Fargo account! Chase says since the online credentials were compromised (I never gave them to the caller). The transaction was considered a scam and not fraud and they would not help me get my money back! So very frustrated. If you want to protect your money, bank elsewhere.
Reviewed Feb. 10, 2023
Chase bank no longer has a customer service. I was going on vacation when I noticed three fraudulent charges on my checking account. I called Chase bank who told me they were closing my debit card and would send a new card in 10 days. I went on vacation without my debit card, unable to make purchases. When I returned 10 days later I still don’t have a debit card. I called Chase Bank again speaking with Brenda, who was a representative. Apparently when I called 11 days prior the person I spoke with did not do what she said she would do. As a result, the three charges totaling almost $300 was still taken out of my account. Chase bank no longer has customer service. Go to another bank if possible.
Reviewed Feb. 9, 2023
They are discriminating against me because I am disabled! I was applying for my first Disney Chase card and they have all my information (including SSI) but they are refusing to give me my card because I am disabled! I have Amex and Capital One and never had I had issues. So obviously, I am terminating my application since I was treated like an idiot when I called them. Not cool Chase! I will never apply for another Chase card nor recommend Chase!
Reviewed Feb. 8, 2023
During a visit to 6240 South Central Ave in Phoenix, I was disturbed by the scrutiny and body language directed towards me by the allegedly sub-contracted security guard. I had been hassled by this same security guard at a Circle K, months prior. On February 6, 2023, I returned and addressed my concern with the branch manager. I closed my Chase account for $112,660.18. I showed the branch manager two other accounts at other banks that were close to the $250,000.00 Federal Insurance limit. I showed the branch manager $85,000.00 in gold bullion that I intended to sell to a friend. I was planning to deposit those funds in Chase, but I felt unsafe due to my evaluation of their hired security.
I was given the run around getting a Cashier’s Check to close my account. First, he wanted to see my identification. Then he asked for a second ID. I showed him my birth certificate, but he said that they only used that for Juveniles. Then I started laying out my Discover Card, CCW License, Cigna health insurance card, Sam’s Club member card, library card, and then other highly personal identifications. I finally found a Chase credit card. He left his office with my cards, and then came back and said “They” needed more identification and were going to send me a text code to my telephone. I received the text and read it to him.
He told me that they didn’t know the security guard’s name, but knew her as a “nickname” (So they have a security guard operating at the bank using an Alias?) He refused to disclose the nickname. He said he would refer my concerns to the escalation department. On February 8th at 8:11 A.M. I was left a garbled voicemail identifying themselves as perhaps Evon in the escalation department. I was given a phone number of (855)437-9530 and an incomprehensible extension number that my phone voice to text displayed as 1050040013 and a garbled incident number that was interpreted by my phone as ECW3020608238.
I tried to call that number and extension and the voicemail recording stated that they were closed and to call back during normal business hours. The voicemail stated that her normal business hours were 10:00 A.M. to 6:30 P.M. This is in my view, and the view of Counsel, is a classic runaround, using complex numbers and inabilities to evade the issue.
Reviewed Feb. 4, 2023
Chase Bank, Glendora, Ca.; issued four cashier's checks, $1,000 each. Checks are valid for 7 years as listed on the face of the check. Checks are 6 years old. Chase REFUSED to cash checks; saying 'stale dated' as their excuse. "Stale Dated" means an account not used for three years where Calif. Law requires Chase to turn over the money to a specific abandoned account, in the state of Ohio.
Chase Bank, according to the State of Ohio, never turned over the funds and is causing a lot of problems within the Commerce Dept. of the State of Ohio. Attorneys I've contacted have suggested my taking Chase to Small Claims Court where the amts. for such an action are $25,000 per Cashier's Check. Attorneys have assured me of this being a sure win and collection is a sure thing. Chase Bank, Azusa, Ca., Mgr. states 'we've had this problem with our company for some time and it's driving us to the brink of insanity as the company can solve this easily but won't and it's getting around by word of mouth to customers." AVOID THIS SITUATION BY NOT USING CHASE BANK FOR ANY SUCH TRANSACTIONS!
Reviewed Feb. 3, 2023
As a single mom, going through a divorce, I had been using Walmart's Green Dot Bank for the past 10 years. Now that I have built up credit for myself and things are going well for me I decided it was time to get a real bank account. I saw an ad about Chase offering $225 to new customers. So I opened an account online. I changed all of my AUTO PAY bills to the new account and changed my direct deposit to start next week. I then went on the Walmart MoneyCard website and transferred the majority of my balance to the new account. I also started a fraud investigation on my Walmart account for a few fraudulent charges that had shown up on that account.
In order to do this Walmart had to cancel my debit card and have a new one re-issued to me. I wasn't worried about it because I had the new account at Chase and my money had been transferred. Yesterday I tried to log in to my Chase online account and it said that my account was restricted and that I needed to call them. So I called them and got a very rude "script reader" that proceeded to tell me that Chase decided to end their relationship with me. No reason was given! So, my money WAS sitting in that account, but not reflected in the AVAILABLE funds.
I checked my Walmart account and discovered that Chase DENIED my transfer. So my money is back (PENDING) in my Walmart account for which I do not have a debit card for. My new card will not arrive until the 9th! So I have money but can't use it! So after working so hard paying down my credit cards after Christmas, I now have to charge more on them just to get food for my son and gas in my car to get to work! This is the WORST experience I have ever had with a bank! Do not use Chase! YOU WILL REGRET IT like me and all of the people who have left reviews here too!
Updated review: Feb. 14, 2023
Chase did call and apologize and said the information the employee gave was incorrect. The employee should've stated that deposits are available in two business days except in some circumstances it's seven business days. They said they will be making sure in the future employees give out the correct information. It did not help our difficult financial situation the incorrect information caused. They still could not speed up the release of the funds from the check even though this situation was a result of their incorrect information. I've updated my rating by one star because of the apology.
Original Review: Feb. 2, 2023
My family is about to move cross-country because I got a new job. My daughter gave me a large check to pay for home repairs to sell our house, car repairs, and hotels to make the move. I deposited the check at the Chase ATM. As soon as I deposited the check a message appeared on the screen stating that there would be a hold on the check for seven business days. I knew this would create a serious problem for us because of the tight timeframe we had to make the move. So I did the responsible thing and called Chase customer service the same day to confirm the seven-day hold in order to know if my daughter needed to stop payment on the check and just give us cash or a cashier's check. The customer service representative told us the funds would be released in two business days. I asked if he was sure and he repeated that it would be two business days.
Two business days passed and we discovered the check was on hold for over a week, long passed when we needed the funds. The money had already been taken from my daughter's account so she could no longer stop payment. We made several calls to Chase and the people we spoke to were unable to do anything to help us in our situation. One even told us she would call me back the next day and never did. We are now in a world of hurt and flat broke in the middle of a cross-country move because Chase gave us incorrect information at a crucial moment when we were prepared to stop payment on the check placing us in an extremely stressful and impossible situation. We currently cannot access the funds we desperately need and Chase refuses to set things right and help us out of the situation. Had Chase customer service given us the correct information when I called customer service we would not currently be in this stressful situation.
Reviewed Jan. 31, 2023
For decades we've had Chase credit cards. Never had a major issue. Call for help and always got it solved. Recently I got one of those cash offers to open up checking and savings accounts. I debated if it was really worth but thought paid to try it at least... No it's not. It's an incredible hassle to meet the requirements, minimum amounts etc. Tried to do it online but for new accounts you can't do what they ask online. They make you visit a branch. Called support 3 out of 4 were eastern women who would not listen, kept repeating the scripts they get. And rude. No solutions. Once the requirements are completed I will be closing those accounts. Support, service and system is horrible. Jamie's worth billions now. What does he care.
Reviewed Jan. 31, 2023
I got paid today, but still haven’t received my check in order to transfer funds to a negative balance of $356.50 and ALL of my accounts have been restricted because of that. I have bills to pay and have an account with a positive balance yet THEY FROZE ALL of my accounts?! Insane and having to wait until February, and my paycheck will not arrive by then due to all the frozen accounts. I called customer service twice and they told me I have to wait until then, but I can’t even deposit or add money to the bank because THESE ACCOUNTS ARE RESTRICTED?! It does not make sense whatsoever… Having to wait until Friday to speak to a representative who is overseas, this is ludicrous and I am livid.
Reviewed Jan. 23, 2023
@Chase So I signed up with chase and been using Zelle almost every day for a month. Most of my zelle transaction comes from my father in South Korea. I was able to save some money before coming to Las Vegas and kept my funds in a Korean bank which my father has access to. Every day he sends me a little by zelle from his bank navy federal credit union. So just recently he sends me a good chunk so I could pay off my ticket that I totally forgot about. However this one particular transfer I never got it. All the other transfers been done by real time. This transfer shows ACCEPTED!. Which means they have the funds.
I called them over the phone. Talked to 3 different techs and the last says, "Don't worry. You will have it by end the day which was Sunday!" Yes! I thought lol. Nothing. No money .. I called them this morning and the lady tells me it was a glitch lol. Ok.. I managed over 100 employees with Amazon for 3 years. I owned a bar supporting the US Military for 22 years overseas! Don't insult my intelligence. Anyways I say, "Ok is it possible you can expedite and release the funds." They tell me no. Once they get a notification they will release it. Hmm.. So you have no authority to go out your way to help a customer? Whatever happen to customer service? Sometimes we go out our way to help one another. That's the good and human in us. What do I know.
So they are holding on to my funds because there was a glitch and they can't make any exceptions even if my life was in jeopardy. I needed the funds to pay off a speeding ticket or end up with a bench warrant and have to pay additional fees. Bankers all they worry about is $$$$! Hey I'm with you on that but that is my money you're holding on to. I know chase you can make exceptions. I guess I'm not qualified. Thanks.
Reviewed Jan. 23, 2023
My father passed away 5 weeks ago and had a teeny account with Chase. I went into my local branch to collect along with an original death certificate. They directed me to another branch. I went to that branch today with the death certificate, my SS card, a piece of mail, my Medicare card, high school ID, college ID and health insurance card. They would accept none of those. They will only take a passport or non driver's license. As I walked out I made it clear that my father had accounts in far greater sums, and all I had to do was mail in a death certificate and the accounts were transferred to my name. I would never do business with this bank ever again. I am working far far too hard just to collect a paltry $ 333. Boo!!!
Reviewed Jan. 22, 2023
Worst customer service EVER!!!! We needed some documents notarized, so we made an appointment at the branch my husband goes to every Saturday (my husband has been a loyal customer to Chase for 15+ years). I left work 4 hours early because they had limited time slots to notarize. We show up at the bank and are told that 2 NEW customers just walked in and are ahead of us (there were 2 families sitting in the waiting area), and we need to wait 30+ minutes to get our signatures notarized on 3 pieces of paper! So what was the point of making an appointment?! Why weren't they told to wait 10 minutes? I will be removing my name from all accounts at Chase and will NEVER consider returning!
Reviewed Jan. 19, 2023
In May 2022, we paid an invoice via on-line bill pay through our Business Chase Bank account. The check was stolen out of the recipient's mailbox, altered and cashed through an online ETRADE account. Once we realized what had happened, we filed reports with the post office, police department and CHASE. They said it could take up to 45 days to resolve.
After 45 days I called CHASE FRAUD DEPT to follow up and they said it could take 60-90 days. After 90 days, I called back and they said it could take up to a year to RECOVER MY STOLEN FUNDS. It is now January 2023 and they have yet to resolve this issue. The suspect was apprehended on other charges and the frauded checks were found in the search and seizure of the residence. There is AMPLE EVIDENCE that a criminal act took place yet they can't seem to resolve the issue with ETRADE or offer me any help in getting it resolved. There is certainly no respect for me as a long time customer. They are NOT advocating for me. I have called multiple times and visited local branches hoping they could help to NO AVAIL. PLEASE HELP! I have been patiently waiting 6 months to get my money back.
Reviewed Jan. 12, 2023
Hi everybody, my name is Jhonatan **. I want to share my nightmare experience with Chase. Chase Bank not only left my kids without Christmas present, I lost a whole week of work because of chase. I'm talking about $1250.99 to be exact missing for my rent, I'm paying lates fees money from my pocket that didn't need to come out. Today is January 12 of 2023 I haven't pay my rent. Why? Because the week I lost of work because of them. So on December 16th I deposited my check thru mobile as usual every Friday or Saturday, same company, same thing every weekend. Not even when I opened the account they put any check on retention. Well this guys decided to put my check on retention until the 28th of December 2022 from December 16th. By law banks gotta give $225 from our checks available and they can put the rest on retention. But noo they didn't give me a single penny to use.
I work in Nevada and I live in California. I gotta travel driving. That day I tried to cash it with them because of course that's why open an account with them so it's easier and faster for me to get to my money. Big mistake choosing Chase bank. They never wanna cash my checks. They always say I gotta deposit it and yet don't give me none to use. So on December 16 I tried to cash it because I knew they weren't going to give me none available. I needed to get back to California with my family and I had no gas money, lucky me I used my debit card as credit and it went thru. That's how I got gas to get back to Cali that day but of course my account was already -100 for that gas... So once I pumped gas I deposited my check on December 16 at 12pm so it would be my funds ready next day. Big surprise next day YOUR CHECK IT'S ON RETENTION UNTIL THE 28th.. **!!
I called every single day to get my funds, to cancel the transaction so I could of cash my check somewhere else and all I received was a big NO. So from December 19th to 23rd 2022 I lost the week because I didn't had gas to go to work. Thanks to my mom and sister my family and me ate because I didn't had money to buy food. I live through the day from my checks. I'm very stressed because of the unnecessary money it's coming out from my pocket for late fees of my bills my missing week of work, I ended in the hospital of the stress I'm going through because of Chase and yes that's another bill added to my list and guess what Chase refuse to pay me at list the week I lost from work. Honestly I hope they leave this review in public. Let the world see your true colors... I'm a make sure to post this in every single social media because it's not fair what they did to me.. PEOPLE DON'T GET AN ACCOUNT WITH CHASE BANK.
Reviewed Jan. 3, 2023
I visited a Chase Bank at 205-32 Linden Blvd Queens NY. I needed to add my name to an account; a banker came to me and others and said it's recommended to make an appointment. But in any event we will be seen I was told by the banker to have a seat: there were 3 customers waiting including myself, that had no appointment. I sat and waited for over 2 hours. The 2 customers were seen, the doors were then locked and I was told I have to make an appointment after waiting for so long. I was the only one not seen. They acted like I was nothing. I am a customer with more than 1 accounts at Chase. I am disgusted and strongly believe that in certain neighborhoods customers are treated differently.
Reviewed Jan. 1, 2023
I tried to send a wire transfer and the incompetent staff did not listen even after questioning what they did regarding the currency type. I went back for them to correct to which they said “no problem” but instead took more money from me and I am out almost $600. I tried to get the money back but they refused as well and they wasted months of my time with this! I will be taking my personal and business accounts elsewhere and will not recommend them to anyone!
Reviewed Dec. 29, 2022
Rude customer reps for Chase Premier Business Checking have hung up on me, put me on hold for 45 minutes, told me if I don't shut and listen to them they were going to hang up on me and then never told me why one deposit of a certified check was held for 10 days when just the previous week a check for the same amount was cleared the next day for check written on my previous bank. Secondly, they oddly held my BillPay payments. Yes, checks I was sending through my account they held up. When I called to find out why I could never get a clear answer. Plus the call center is the rudest I have ever encountered. We have all of our accounts linked and pay some bills that are in my name and some in the companies' name, however, unlike Wells Fargo, there isn't an option to change the name on the check being sent. I think that may have been the confusion, but no one would ever really say.
I filed a report with the Consumer Financial Protection Bureau and the corporate office finally returned my calls, however, in the typical bad customer service the call was just to tell me they'd received my complaint and would get back to me in 15 days. The person name that was supposed to call me hasn't called me even though on the initial call he said it would be much sooner. Run, don't walk away from Chase Premier Business Checking.
Reviewed Dec. 24, 2022
I was scammed $250 on Zelle, I contacted Chase and they took the details and said they would contact zelle and file a claim. 2 months later I call them again and they stated that there was nothing they could do. Why do they offer a service where there's no protection against fraud?
Reviewed Dec. 22, 2022
Over the course of 5 months, someone used my ATM card and PIN to withdraw small amounts of cash from a non Chase ATM in my neighborhood. Because the amounts were small, I did not realize this was happening until there were several withdrawals made totaling $424. I reported the withdrawals to Chase as soon as I realized what was happening within 60 days of the last incident. Chase reversed the charges. About a week or so after, I get a letter from Chase saying they had conducted an 'investigation' saying due to the fact the pin was used right the first time and geographic proximity to me, that they would not honor the credits and reversed the charges. I called to speak to a manager who accused me and/or someone in my family of using the card. I filed a complaint with the Consumer Financial Protection Bureau.
Chase responded saying that it was past the 60 days of reporting and the they could not reimburse me my money. This is incorrect because I notified chase within 60 days of the last transaction, but they gave me the runaround for 30 days, so when I filed the compliant with the CFPB, it was past the 60 day threshold- very convenient for them. Chase did not bother to look at my ATM transaction history for the last 15 years- I never-ever use non Chase ATMs. I have a Chase bank ATM within 2 miles of my residence. My card and pin information were copied and extracted at a store from a merchant's iPad transaction. Chase will not protect your money and will make you liable for the money stolen from your bank account. I even have a police report, they don't care about that. Do not bank with Chase unless you don't care what happens to your money. I am taking my money and my business elsewhere.
Reviewed Dec. 22, 2022
I have been a customer with chase for over a decade, and while they have never offered an abundance of perks for banking there, they at least offered a few niceties, one of which was being able to report fraud through their banking app. They have recently removed that option, and after having fraudulent charges put on my account, I spent an hour and a half on hold last night before being told over the phone they could do nothing to remove the charges, and I would have to call the fraud department in the morning. I thought I would have better luck going I to my local branch, but I have been waiting here for over 45 minutes while being passed twice by the people working here, because someone emptying my account is apparently not consequential enough to worry about. If you are looking for a bank, look elsewhere.
Reviewed Dec. 20, 2022
I am disabled. Over the last 14 months a person who was supposed to be helping me systematically emptied my checking account and maxed out my credit card. I reported this activity to Chase fraud (as well as the police and USPS). Chase's response was to arbitrarily close my accounts without informing me. As a result all my utility bills have been cancelled so I am facing loss of electricity and communication and I am in danger of being evicted, I cannot even buy food. I have tried to contact Chase several times to see what can be done but they have been very offhand and refuse to put me in contact with anyone who can help. If this is their policy for treating customers who have been loyal for almost twenty years I would strongly recommend thinking twice before opening an account with Chase. I have documents to back up the comments I have made. Frank **.
Reviewed Dec. 19, 2022
When I changed my address on my USPS account and relocated to my current address I received a USPS moving packet containing several of my new neighborhood’s business advertisements which included coupons and discounts. One coupon was from Chase Bank promoting a $250 reward for opening a new checking account with them. The couple had a promo code to be applied with your checking account application, instructions to set up direct deposit within 60 days and maintain the direct deposit for six months. After meeting the requirements a total of $250 would be deposited into your account. I’m retired on a low fixed income and I basically get my monthly check on the third of each month and after paying my rent, bills and do my shopping I am broke by the fourth or fifth of the month.
I can always use a little extra money so on the fourth of September this year, 2022, I applied for a checking account with Chase, inserted the promo code and deposited my last bit of money, $250 and I was approved instantly. I was given an account number with the routing number and date by which I had to have direct deposit set up. I was told to be expecting my new ATM card in the mail in 3-5 days which was really putting me on the edge because I still needed funds to do laundry and buy groceries. I received my ATM card in three days, activated it immediately and verified my funds of $250. Next I rushed to the grocery store to get the most of my needs and quarters to do my laundry but when I got to the cash register my ATM wouldn’t work.
To top it off another cashier nosed over and loudly accused me of trying to steal. I was embarrassed and humiliated especially since I had just moved there and I was thinking that possibly new neighbors witnessed the scene and would likely regard me as a thief. The next day I couldn’t get into the new account I had setup with Chase Bank, I had a very hard time calling Chase bank and got the total run around before someone finally told me that ‘They’ which she couldn’t elaborate on who ‘They’ were, had made a decision NOT to honor my application and or open my bank account for which again she couldn’t elaborate on why. She just kept repeating over and over again that it was the banks decision and that ‘They’ had decided to decline my application without specification as to ‘They’re’ reasons and that I would be receiving my funds back in a check within five to seven days.
Well after calling and calling and being spoken to rudely and NOT receiving my funds within five to seven days putting me into severe financial distress, not having any food or supplies or clean clothes I advised them that I was going to notify the Attorney General to report them for fraud. Finally after a month I received my $250 back without explanation and or an apology. I had a previous history with Chase years earlier when they denied opening up a checking account because they didn’t approve my application then but I just accepted it because they didn’t have any of my money. This their empty promises and holding onto my money for a month really hurt me. I feel that Chase bank entices with empty promises to hold peoples funds and make interest.
Reviewed Dec. 18, 2022
I rarely have to go into the bank, but have a little more frequently lately because they didn't fix the local ATM I use for almost a month. I have been a longtime customer and went in to ask if they would witness a paper that would allow me to transfer money to their bank. The witch at the door refused. She didn't say anything verbally I could actually complain about as rude, but her whole tone and attitude radiated contempt.
If they didn't want to do that fine, but say it nicely in private, not in a loud rude voice in the middle of a lobby with everyone looking at me, including the other bank employees as if I was some kind of criminal. I didn't like her attitude and I'm sick of having to explain my banking business in the lobby with god knows who listening. If they don't do that fine, I'm okay with them refusing, but it should be done in an office in a more polite manner. As it stands now, I will be using another branch while I actively search for another bank that treats customers better.
Reviewed Dec. 17, 2022
I had someone call me with the Chase Bank caller ID and pretend to be from Chase and told me my debit card had gotten compromised and my checking account so to set up a new account and $500 of my money to Zelle to setup a new account. They wouldn’t recover the money. Told me “Sorry we can’t help you.” Nice. After banking with you for more than 15 years!
Reviewed Dec. 15, 2022
My mother passed away over 2 months ago. Chase put a freeze on her social security check that was supposed to be for the previous month to which she was entitled. I contacted Social Security and they sent me a letter to release her funds to me. I immediately took the letter to one of their branches and they said it would take 3 business days. I waited 7 business days and still nothing was done so I called their deceased customer department. This person told me that it could take 2 weeks to complete. So, I waited until the next week and when still nothing was done, I went to a different branch. I gave the person the letter and she sent it over again and told me she would get back in contact with me once she received a reply. She called me today and told me that the letter that Social Security sent was not sufficient and they needed several other pieces of information to be listed on the letter.
I don't understand why their A/R department could not contact me to let me know the first time around. I could have already taken care of this. I contacted Social Security yet again and they said, no, the letter they sent was the correct one but that they would write up a new letter that included all of the information that Chase Bank wanted. That will take about another 2 weeks to receive. By that time, she will have been deceased almost 3 months. They can and will hold on to the funds for up to 6 months. That's a long time to have to be paying off my mother's credit cards myself since she doesn't have any money because they took it. If this new letter is not sufficient, I will not only cancel her accounts but I will also be canceling my accounts. I have jumped through enough hoops for this bank and will not be doing so anymore.
Reviewed Dec. 10, 2022
I was hit with 5 overdraft fees because I was charged twice by a vendor. They said it wasn't their problem. Do not make Chase your bank. They are not your partner. They will suck you dry and ask for more.
Reviewed Nov. 29, 2022
Chase is a joke. I have dealt with them on auto loans, a credit card and a checking account. In every aspect, they have failed TERRIBLY on customer service and had at least one major shortcoming and mistake in each of these areas. Trying to work issues out with them (that they have caused!!) is an absolute nightmare. I have had to use their branches a handful of times and experienced idiotic tellers (seriously, I told this guy I wanted to reregister my vehicle and he told his boss I wanted to pay off my loan...lol), I have received the answer "uhhh...I don't know" multiple times and it goes on and on. I will be closing all of my accounts and credit card with them. You will not be able to solve any problem that arises with them, and there will be problems....many! Do whatever you can to stay far, far away.
Reviewed Nov. 29, 2022
Deposited $30k in checking, wanted to purchase a CD. Sadly, there is a 14 day hold on checks at Chase. Why? It's easy to look me up. I used to work at Chase. I have a Chase credit card (for 15 years). I'm a huge Chase fan and wanted to set up a checking account, purchase a CD and start doing more business with Chase. Instead, I got sent to India to find out why my 14 day hold on a liquid funds check is still on hold. After 15+ minutes of waiting I decided I'd write a review about what it's like to be a small time client of a NY Bank. Thanks. I'll come back and let you know how this ends. But it's a little crazy. They took the money out of my account 12 days ago - but it's a risk? I don't get it. Thanks India.
Reviewed Nov. 23, 2022
Do not use Chase Bank, their customer service is horrible and they lie about their services. I obtained a physical check from my employer, (have been getting direct deposit for 8.5 years, this just happened to be a bonus). I checked the terms from the app for taking a picture of your check to deposit and it said that it would be deposited usually within 1 day of request. I thought, "Nice I don't have to drive 30 minutes to my bank", the next day there was an 11 day hold put on my money.
I called the holds department which is outsourced to another country, can't understand them, have to have them keep repeating themselves. They inform me that there is nothing they can do to get the hold released and that I am basically out of luck until they decide to release the hold. I have been banking with chase for over 10 years. Once my money gets in I will be cancelling my chase banking, savings, and both credit cards I have with them and telling everyone else I know to do the same. I have never been treated so poorly by any financial institution in my entire life.
Reviewed Nov. 23, 2022
I would give NO stars if that was an option. And this does not pertain to the teller who was working but rather Chase Senior Leadership. Because it all starts at the top. We deposited a check that alerted fraud dept due to the check being out of sequence. Once the check was deemed not fraudulent they refused to unlock our acct despite needing $ to book a flight to go see my mother who has stage 4 uterine cancer. Chase customer service reps are inhuman robots as is their management. They showed no logic, no empathy no compassion. Karma!
Reviewed Nov. 22, 2022
For customers who have direct deposit with Chase Bank be aware that they can place a hold on your benefits from soc. sec or military pension or disability if you were a veteran without a death certificate, hold order from soc. sec. admin. or court order and that if they assume you're deceased they automatically void any cards associated with acct. They've placed a hold on my checking acct. without verifying pertinent info. required which in my case took 19 days to receive new card and pin# which prevented me from atm access and purchases for food and gas, etc... After contacting them I have decided to close my acct of many years for I can no longer trust them with my finances. This senior veteran from oregon still alive and kickin!
Reviewed Nov. 19, 2022
Worst bank ever. ATMs rarely work and the employees don't care. ONE teller line open. Meanwhile there are 5-6 people in suits sitting near desks laughing it up. When I asked them why they didn't help the customers they said ''We're not tellers, we're bankers.'' Tells you all you need to know about this bank. LOTS of help starting a new account, but after that you stand in line forever for your banking business. Branch Manager, old lady with blonde hair, is something that rhymes with Witch. She could care less if people stand in line for days. All she does is the Business lane of the drive-thru and it's never busy. Stay away. There's good reason this branch gets 2 stars. They treat their customers like garbage.
My new bank is exceptional. Lots of tellers and happy Branch Managers who are happy to help you. Witch broad could learn a lesson from them. I believe this branch will close soon. Not soon enough. Also be aware they can close your account and keep YOUR money. Don't bother calling, customer service is a joke. All they do is transfer you 3-5 times and the end result is either a lie or they can't help you. I filed with BBB to get MY money. They close my account and the money is no longer theirs. They think they're above it all and the estimate now to get MY money is 3-4 weeks. SO glad I'm away from this bank and it's Nazi Branch Manager.
Reviewed Nov. 11, 2022
I have had acct with Chase for 15 years. I would never treat my loyal customer this way. I lost my job so because I didn’t have money in acct they closed my acct. When I tried to reopen it I had to make a appointment that was 2 weeks away. Finally got one opened and had to wait a week for any type of atm card. I have been trying to get my direct deposit going and this has been an ordeal. Now I have been depositing checks for company for 3 months and they just put my check on hold for 12 days. I called and it’s hard to understand when everyone you speak to has a accent. I finally get to a guy that tells me it will clear at 11 pm. I am going out of town today and guess what no money. I have 20.00 in my acct. I have had to cancel my trip. I am so upset I was going to visit my kids and grandkids. But how can I travel 250 miles on 20.00?
I was going to go to a branch but they are closed for Veterans Day. And if they were open I can’t talk to anyone about my money without a appt. How can you do business with a company that has no hours. They should be tripping over themselves to keep you happy. But they have gotten too big for their britches. I am looking elsewhere for me a bank. I wanted Chase because of my traveling. But when you keep my money for whatever ever reasons I cannot do business with you.
Reviewed Oct. 29, 2022
I did a roof for a friend and he paid me $15,000 dollars. Sent me a check and I asked the teller when it would clear. She told me 2 business days that was the 14 of October. Today is the 29 of October and not only the check did not clear they closed my account. After about 10 attempts to speak with representatives and being hung up on several times and being told to do different things to rectify the situation and doing everything they told me to do which included getting the maker of the check to walk into the local branch and provide his account number, identification, and llc. Documents to no avail has my money been returned to me. They will not release the funds to anyone not me or the maker of the check. This is outright robbery. The local bank manager is shocked and upset himself and cannot believe the lies and deception that Chase has been doing to me. I can only say one thing the flat out robbed me of $15,000 dollars.
Reviewed Oct. 20, 2022
If you’re looking for convenience, Chase may be a decent option. If you are looking for customer service, real people friendly bank policies, business friendly banking, and a relationship that can be counted on when the need is there, you may want to look elsewhere. I’ve been with Chase for 20+ years. Unfortunately they’ve become very inflexible and have lost their founding purpose, which is what led to their growth.
Reviewed Oct. 19, 2022
I opened my business account with this bank about 2 years ago and I am closing the accounts today. This bank does nothing for its customers. Their fees are higher than any other banks, their requirements to avoid monthly fees are higher than any other banks, and they change your account features without any notice. At least I have not got any. But the most important reason; the people working at the agency I often use, "Santa Monica Blvd and La Brea Ave in Hollywood, CA", are very unpleasant to deal with. They behave as if they are doing a favor to you by helping you with your transactions. There are never anybody working there, and when you find someone at their desk, they refuse to even speak with you if they are not from the line of business you are there to deal with. Not the type of Corporation I want to support.
Reviewed Oct. 17, 2022
Cost me a $9000 car deal because the buyer didn’t realize the bank closes an hour earlier in AZ and he was five minutes late. To top it off they wouldn’t let us do a wire transfer and WE BOTH HAVE CHASE BANK! I hate them. I only have them because they are convenient but I hope they rot in hell!
Reviewed Oct. 15, 2022
Called to ask if they could cancel an online deposit that I made via the mobile app. 45 min, transferred 4 times with no warning. Explained my situation 4 times. For a foreign person who I could barely understand tells me they can't reverse or cancel an electronic deposit. WTH Chase? I've been banking with you for over a decade. I'm done. Will be taking my feet pennies out of my accounts and moving to a bank that has it ** together. Absolutely disgusting the way us customers are being treated. Considering we bailed you out.
Reviewed Oct. 12, 2022
Zero would be a deserved star for…Zero would be a deserved star for Chase. As one customer/reviewer put: Legal Thief. That's a truthful description. Customer of Chase bank for over 25 years. Retired, moving overseas and put a request for a cash withdrawal. First at my local branch, was ignored with no callback and had to drive there twice in 10 days. All they did at the end: gave me a phone# of Santa Cruz branch - this # is unreachable. Drove there, talked to the manager and didn't hear back for another week.
Drove there again and had to ask for an Executive office #. Got a case number, was calling a person handling my case for 10 days, she never called me with any info. Escalated the case and finally, after dealing with Chase for 2.5 months, was told that I can pick up my cash in 3 visits. They gave me days and time when I should come to SC branch to collect. At the day the first withdrawal should be, this person from Executive office called me 3 hours prior to my visit to Chase and stated coldly: "We are closing your account and you can come prior to Monday for a cashier check from them."
In all this time I went through a total humiliation of begging to "Please, let me to withdraw my money." Nervous break downs, had days when I felt I'm nearing a heart attack. An Elderly Abuse and humiliation - that's the only how I can describe how Chase treats the customer with the highest credit score, diligent, truthful, with the large amount in the Chase account.
Every day of those 2.5 months I had to answer over and over why I need a cash withdrawal. And the day before they scheduled for me to come in and take a first set of cash, they called and interrogated with as many questions. Made me feel like a criminal. On top of everything else they put me through and didn't release a penny to me from my own money. Chase just decided to close my account instead...after telling me that I can collect my money in 3 visits to the bank. After so many years of deposing into Chase, if I knew how it will end to withdraw my money - NEVER would have opened an account. Chase takes your money, but won't give it back to you when retirement or time comes and you need your money.
Reviewed Oct. 9, 2022
We have been with Chase for quite sometime. We have 2 checking, 2 savings, and a mortgage with them (for now). I have waited weeks to write this because I needed to remove the emotion from showing in the review.
12-Sept I stopped by my neighborhood Chase on North Ave near Damen in Chicago to get cash. There were signs taped on their outer ATM stations that the bank was temporarily closed. I was going to a cash only business so I decided to just pay the fee and tried to use my card to make a purchase of $510 but received a message that I had exceeded my daily withdrawal limit. I stepped outside to call Chase. I explained the situation to the representative and he did not understand AT ALL what I was saying. He said, "I have to transfer you to a different department for debit card help." As I was asking why calling the number on the back of my card is not the right number, he hung up on me AND locked my account. I tried to call back but the message said hold time between 20 and 30 mins. I had to wait till next to go to a branch. Summary:
1) Chase has restrictions on how you can use your money (you are allowed $500 per day from non-chase ATMs so definitely not a card to travel with out of the US).
2) I'm surviving cancer and was trying to pick up medication.
3) I could not pick up my meds because of Chase so I had a horrible, painful evening.
4) Why do you off-shore customer service? Chances are that the person calling is either upset or possibly calling for something detailed. So ending up speaking with someone who does not have a good command of the language the customer speaks is very risky and lead to loss of business. Example, because of this ridiculous scenario, I want to leave Chase ASAP!
Stop being cheap with off-shoring such a critical customer facing role! If someone is calling from The US, calls should be routed to a strong English speaker.
Reviewed Oct. 5, 2022
I have been a JP Morgan Chase private client for many years. Back in April of 2022 Chase Merchant Services filed a fraudulent MATCH against my personal credit. I would of never found this out if it were not for my business Outdoor Elegance Inc. opening a new merchant account with Soft Touch POS & Payments. The Fraud has been cleared. My Quick Books and documentation has been sent over to Chase merchant services in August of this year.
My personal Chase banker Kevin ** had tried to have this corrected and he is getting nowhere with the powers to be at chase merchant services. I have emailed people at Chase merchant services and they can't even find the MATCH filing. I have spoken to Suzanne and Jennifer in your merchant services department and as of today October 5th I still do not have an answer as to when the MATCH will be cleared off my credit bureau. You can contact me at ** or **. Douglas **
Reviewed Oct. 4, 2022
Chase Bank has convenient mobile apps and website experiences for most banking. However, their inability to group personal and business banking accounts together from a 'total deposits/balances' to avoid fees has us paying $15/mo even though we do > $30k minimum balances across all accounts. I also have 3 Chase credit cards that average $5k/month each in spending with the balance paid in full each month for the last 10 years. I need to switch my accounts out of Chase this year because of this nickel and dime-ing me to death.
Reviewed Oct. 1, 2022
I paid my rent last month using Zelle, no problem. Tried to pay my rent today and got a message saying I’m limited to only $500. The only reason I opened this account with Chase was because of the higher daily Zelle limit. Their website is still advertising this limit. I called customer service who verified that my limit is $2000 and they said they had a recent system upgrade and that multiple people had complained about this. She said they were working on it and to try again later.
Tried later and no change. I contacted Customer Support on Twitter. I received multiple bot messages stating that I should just lower the amount I’m sending. Sorry, but I can’t tell my landlord my rent will be late because Chase says I need to send $500 payments over multiple days and MAYBE they’ll eventually reevaluate their limit. After DMing them my info, they again said that I should just send lower payments. They said that it only looks like my limit is $2000 but it really could be lower. So basically they’re lying to customers about their Zelle limit. Oh, and if there was a limit on my landlord’s recipient account, then why was I able to Zelle him the full amount last month.
If the intended functionality of the upgrade was to reset to lower limits then I should have been notified before I went through the embarrassment of having to tell my landlord the rent is going to be late. Incredibly poor customer service; one representative tells me it’s an upgrade issue and will be fixed and another representative says that’s the way it is now and offers an untenable solution. They will be losing my business.
Reviewed Sept. 25, 2022
I was a Chase checking and savings until 2020, when someone hacked my accounts and transferred money from my savings to checking and then Zelle, money out. After dealing with being on hold for customer service for hours, on to either get hung up on or told I must have gave my password away or transferred everything myself. Note: I even went to a branch and instead of the banker just looking everything up even she had to call customer service and I waited in the branch on hold for 4 hrs, this was at a physical building.
After multiple password changes sometimes twice a day and still getting hacked, I finally found out how to block Zelle online and within 24hrs Chase closed both my accounts and flagged them as fraud. So finally after months of trying to get my funds from my accounts returned to me, I come to find out after Chase supposedly Froze my accounts money was still being taken out by Zelle. How? How can the bank even allow this when I couldn't even touch or even look at my own savings and checking. Never again will I do any banking with Chase, run by run by Crooks four Crooks and that can't opt out of Zelle is **.
Reviewed Sept. 23, 2022
Chase has proof of a check that has cleared. I have been in touch with the Fraud Department as well as the Executive Branch. With both departments I have given them the documentation they required. Still there is a hold on all my accounts. If you're not a thief you certainly are treated like one at Chase Bank. I have banked with them for years but will be closing all my accounts after this very frustrating unresolved issue.
Reviewed Aug. 30, 2022
This is one of the worst banks on the face of the earth. When I first opened my account here in 2012, the customer service was great. You could get thru to a rep within 5 minutes and your issue resolved quickly. Now, in 2022, it is HORRIFIC service with someone from India on the other side of the world answering customer service lines. There have been so many screwups on my account within the last 2 years. First, they let an overdraft of over $6,000 go thru on my account which is insane that I did not authorize. They are supposed to monitor accounts to make sure things like this don't happen. I had to wait over a month for them to credit the money back into my account and resolve this.
Second, they went and cancelled free checking accounts behind my back with no notification at all. They started charging monthly service fees and I caught them doing it. I had to get all those service fees reversed. I then chose what type of account I wanted with the new accounts since they were no longer free. I was told that my account number would stay the same and I could use the same debit card as before with no problem. That was a lie! They went and cancelled my old card behind my back when I was on vacation out of state and my card started declining transactions.
I again had to order another card to replace the one they cancelled, and it was another nightmare. They told me I would get a tracking number for a rush delivery order, and I called back three times over a 24-hour period, and they still did not have the tracking number to give me. I am done with this bank for good. I have been a customer for over 10 years, and this is the final straw. I am fed up with the long hold times, mismanaged screwups and inept customer service.
Reviewed Aug. 26, 2022
Chase has cashed plenty of the checks that I have issued in the past. One of my Real Estate Professionals made the mistake of opening an account with them. Since she is a high producer, she deposited large checks. Apparently, Chase does not know how to handle big checks, so they contacted their antiquated system called Lexis Nexis to verify my company which has been open for over 7 years. The only system they can use is Lexis Nexis. This is the system they use to gather information on companies. They supplied Chase with the incorrect company name and the phone number of a deceased person. Since they can not verify the company, they refuse to release the funds back to their customer.
They have been sitting on her money for over a month now. When I called my bank to recall the funds, they can't due to the payment being made in paper check and they were cashed, so no stop payment can be made. These Morons refuse to find another way to verify my company so they will sit on her money indefinitely. Now I get to hire an attorney to sue them to release these funds. Stay away from these incompetent fools. Chase is a big bank that hides behind policies and can not think outside the box. They will continue to feed you excuses and revert back to "There is nothing we can do".
Well, this is damaging my contractor financially and they don't care because it is their policy and there is nothing that they can do. We have spent hours on the phone trying to resolve this. So, the moral of the story is, do not open accounts at Chase bank because these fools will keep your money any chance they get and hide behind "policy". Hey Chase... There is this new invention called google. Oh, and you can go to the Nevada state website and look up business there too. I know this might be difficult for you since you morons can't say anything but "Sorry, we can't help you".
Reviewed Aug. 23, 2022
Worst of the worst in every aspect I've experienced. Other banks will waive $10 service fee the first time your deposit drops below the threshold. They didn't. I've applied for multiple credit cards from different issuers with an excellent FICO/TU score around 780, they were the only one declined my request. The second time I got approved, but got the lowest credit limit. Customer service agent was incredibly rude. I was trying to deposit a check around $1200 and the teller asked me where I got it and some other questions. I answered and asked why she asked. She explicitly meant I might get caught like a criminal. I was so offended and this never happened to me when dealing with any customer service from any organization anywhere anytime!
Reviewed Aug. 22, 2022
Ever since my tax bracket changed I have had issues with Chase. This has been a horrible experience ever since I started making a little more money. I would not recommend chase to any of my friends or family members.
Reviewed Aug. 10, 2022
I’m going broke and lost my dealers cause of this. They told me they don’t care over 3 times. Cried more than I have in my life cause of this. Chase is too corporate, use a home town bank.
Reviewed July 29, 2022
Online banking through Chase for the first time is made unnecessarily difficult by the obfuscation of which SWIFT/BIC you're intended to be using, as JPMorgan / Chase has several, and does not provide a resolute answer through their third party customer service provider, through direct deposit forms, or on the app until you're able to get a bank statement with the correct SWIFT listed. Ludicrous.
Reviewed July 21, 2022
I am trying to get a loan on a house and Chase will not send an interim bank statement via fax or email. These are MY records and they make it extremely difficult to access. I have to go into a branch which is 2 hours away just to get a VERY simple record. I cannot even send an authorization of any sort to get this information. You would think being in the 21st century, they would make these things more accessible and efficient for people. I will 100% be switching banks and never recommending Chase to anyone after the purchase of my home is completed in a few weeks.
Reviewed July 20, 2022
Chase used to have all our business, but as our needs changes we found: 1) they do not trust their bankers, and will not even allow them to open a new account. We cannot do any new business with them. 2) Their commercial mortgage rates are not competitive. We found they are 50 basis points higher than other excellent lenders. 3) Their business auto loans are impossible to process - it is like they are not in the business. Chase has become so large that they are essentially impotent and incapable.
Reviewed July 19, 2022
Essentially Chase has stolen our money. We deposited an earnest money check into our checking account. They flagged it fraud. Yet they ran the check. This closed our account to give us no access to our acct and money. All associated acts closed as well. This is our primary bill pay acct. We have attempted everything chase asked of us and the large brokerage corporation the check came from were diligent in providing the necessary identification. Chase literally asked us to bring an employee down to the branch to verify the check could be written. They asked for their CEO!!! The check was cashed and held and we have no access to pay our bills that have come due. They not only stopped the check but also all the money in our account! They have asked the bank of Virginia to pull the money back but this is impossible if they run the check.
Bank of Virginia and the brokerage firm have washed their hands of it and explained that it is between us and our bank Chase. Which does not feel good as they have taken our money and provided no realistic way to resolve the issue. We have accrued late fees and damage to our credit as a result of banking with Chase. We still have no access to about 7k of our own money. I would tell anyone listening to avoid Chase bank.
Reviewed July 16, 2022
About two months ago I encountered a fraud/identity theft issue with Chase Bank. I spoke to 4 different departments within Chase and was confident that the proper issues were handled under identity theft. Wrong nothing was filed within Chase. Since then speaking to different departments has proven pointless and accessing the proper documents to support my claim and enable me to file identity theft with my insurance company has reached dead ends. Chase is at fault as to the way things transpired with the identity theft and the way they issued "reversals" on my account. I have file a complaint with CFPB who in turn gave it to the FDIC for investigation. An independent public firm is also involved to investigate Chase and potentially questionable business practices. My end opinion is Chase does not care in the least about their customers.
Reviewed July 16, 2022
Three different staffers lied that I would get credit card bank statements. Each time, they claimed I would after I was merely confirming with them. Also, Chase has a policy where you can't have lost funds recovered that you lose due to a scam if you don't report it within two years. It should be at least three years. I called as soon as I considered that the funds could be recovered, but it had been two or three months past two years.
Reviewed July 13, 2022
1002 Brighton Beach Ave. Brooklyn, NY 11235. One of the worst Chase branches in NYC with one of the worst customer service... A Russian speaking representative DENIED my request to help with the banking account issues; and when I asked him for his name, he refused to reveal his information. It is probably time to provide extensive training and/or fire bank employees who fail to provide service... So sad... Blood pressure skyrocketed...
Reviewed July 1, 2022
I issued a business check to a person, who had no account. It was deposited into a friend's Chase account, but flagged for fraud. Per the Chase Customer's request, and with him sitting in my office, I called to verify the check. A call back was requested, due to high call volume, supposedly within 23 minutes. 2 and 1/2 hours later still no call back. I finally called again, and after jumping through a bunch of hoops, was connected to the branch manager. She assured me that the check was deposited, but a standard 10 day hold was placed.
The Chase customer is complaining to me, because they have advised him the funds will not be released, and his account is frozen. I tried to stop payment on the check, in order to reissue a Cashier's Check, but Chase has already sent the check through, and it has cleared my account. I have tried to call customer service multiple times to assist their customer, with long wait times, and a promise to call back. Which has never occurred in a timely manner. Based upon my recent experience, I would NEVER have a Chase bank account.
Reviewed June 28, 2022
I was conducting business and Chase cleared a check to my account, so I thought businesses as usual. It turns out it was a fraudulent check, but chase cleared the money in my account. So I was sending money thinking it was business as usual. Then Chase took the check back and I couldn't get my money back through the fraudulent activity. Now they say it's my fault and won't give me my money back. BUT THEY CLEARED THE CHECK! Like why wasn't it still pending if the money wasn't ready? They screwed me over as well as this artist, and now I am out $2,000. I have never been more disappointed in a bank system. NEVER USE CHASE!
Reviewed June 17, 2022
Went to local branch with husband to deposit a check, the check was in my name and I'm not on the account so we checked with teller to make sure this wasn't a problem. We are told no problem husband signs after me this mean he takes responsibility for the check. No big deal ok. Now a local check is put on hold! We call to find out why, I'm not on the account so this is fraud!!!! What? You're kidding right? We spoke to teller in person and told no problem now it's fraud because Chase wants to collect interest on the money I'm sure. Now here I am fighting for my money that I know they cleared already.
Reviewed June 17, 2022
Updated on 06/25/2022: I had already written about my experience with Chase fumbling a change of address for over a year which apparently was holding up me getting my money. The NIGHTMARE CONTINUES! I was desperate to have funds wired for the purchase of a property for my daughter whose lease was expiring 2 days after we would close. So not only would I not get the property but where would she live? I literally was on the phone ALL DAY for 3 days trying to find someone who could do something and the answer was "we are working on it." (By the way, Greg who is the man I started with told me that all that phoning might have just slowed things down! He must have gotten calls from at least a dozen people in my regard! I responded that when he blocks my calls, does not call me, does not respond to any of the more than dozen emails I've sent, let's just push the fault back on GREG where it belonged, not me!)
Finally, I encountered a woman who managed to push the address change through, overnight update and next day the wire! Yippee! She introduced me to the wire dept. and said she'd call me when wire went through. She called and I was relieved - WRONG. I called the Title company, no money. I call the next morning - no money - THIS IS THE LAST DAY I CAN GET THE MONEY TO THEM! Chase screwed up on the wire and had a charge from BofA of $45 taken from my funds like a bounced check fee. So then Chase had to scramble to get approval to put those funds into my account and figure out what they did wrong - it was escalated and the manager was telling me he was doing all he could do, wire was sent - I received a transaction number to give to the Title company!
But just to make sure my daughter wasn't homeless my friend said he'd have the funds wired from his account at Park National Bank in OH. He got on the phone, did the transaction, got confirmation wire was sent - all within 2 hours - AND they told him he needs to update his address!!! At 4:02 I received email from Title company - They have money from First Financial in TX and Park National in OH so my contract is covered - NOTHING FROM CHASE! Talking to the realtor and saying "Don't do business with Chase" and I shared my hellish experience.
He said working with his clients Chase is the ABSOLUTE WORSE lender he has ever had to deal with. And when you call for help - help isn't to be found. He said he had even made it to a Vice-President level seeking help and the VEEP said "just have them move the close date out!" IT IS A CONTRACT YOU DON'T PAY LATE! RUN RUN RUN RUN RUN AWAY from Chase for ALL your services. They are huge and have too much process for their incompetent personnel to wade through! I still have to try to get my money from them SOMEHOW so I can repay my friend, but at least I'll get my property.
Original Review: I had inheritance that I split between 2 banks, Chase had part of it. It stayed there for about a decade. I moved out of state - wasn't getting statements because my address change did not go through. I LITERALLY have tried to get my address changed for more than a year. Phone calls, emails, forms, I was even eventually was told the fastest way to get it done is to go to a local Chase bank. I drove 30 miles to do that, sat for almost 1/2 hour while it was being done, I even got checks printed to go with me, with my new address! I am now purchasing real estate with this money, need money wired. I explain this to my "customer care" person, he said it takes up to 2 days to sell my positions. OK. I send him the wiring instructions which he doesn't do anything with because he went on vacation! OK, then he sends a form for me to complete which I need to enter information from wiring instructions. Why didn't I get this form 10 days ago?
Remain calm, complete and submit ASAP. Then there needed to be a confirming call (further delay) before submitting the form for processing. This was Monday/Tuesday activity. FRIDAY - I receive an email that I need to complete an address change form!!!! I NEED MY MONEY TO BE WIRED TO TITLE COMPANY!!! OR I LOSE THE PROPERTY. More than a year and they still can't manage to look back at the previous forms, especially that done by THEIR BANK and I'm supposed to fill out the form again? How much time have I had to put into this damn address change? How much risk are they putting me through. In contrast to my other bank from which I needed funds, First Financial in Texas, I reach out to POC, state the amount to be wired for deposit, it's done before close of business that day. Contact him again for the amount that needs wired from my account there - Done before close of business.
Chase! Well, it takes a form, then another form, then the address form change again, then I escalated to manager who supposedly has forced the address change through today, but overnight update - which means MONDAY we can start on the wire part which may take a couple days. UNBELIEVABLE!! DO YOURSELF A FAVOR AND FIND ANOTHER BANK!
Reviewed June 14, 2022
I had the impression that being a preferred customer of Chase Bank one would get better services, so I opened by business account & checking account in Veterans Branch of Chase Bank. I deposited a check in my Business account and Bank put my check on hold for 10 days. I visited the branch and requested to see the General Manager. I was told that she is in meeting & will give me a call back. It's been more than 7 days. I am yet to receive a call from her. I left so many messages for her but never got a return call. The officer Brad who opened my account looked at me in the Branch and ignored me. Most of their staff has no banking knowledge. I myself has worked in bank for 8 years & can tell this the worst bank. Would never recommend anyone to open account with Chase Bank. This bank deserves a big Zer00000 rating .. 1 star is too high was the quality of service they give...
Reviewed June 11, 2022
My experience with this Bank is very bad. On 06/12/2021, I had received an email from Chase Bank having a promotional offer of $ 400.00 for opening a Business Complete Checking account up to 01/06/22 and Chase bank had sent me a brochure having code #: **, which narrates that $400 will be transferred to our account after 3 months with qualifying activities. Consequent upon this offer, we opened on 05/27/2021 a business account at Sherman TX branch in the name of **, having Account # ending with last 4 digit **. Mr. Michael ** was the Relationship Banker, who opened this account, and we gave him this code. We fulfilled all requisite conditions and waited for more than 4 months of opening the account but till date, did not get our promotional money. We telephonically contacted the bank, and they informed that branch banker has not registered our promotion code in the system.
Since it was an internal matter of the bank and their employee, we sent a formal complaint on the Bank’s “communication system of secure message” and Alma, replied on 05/10/2022 that our account is not registered under any promotional offer and asked us to contact the branch. We again requested them to verify it from Mr. Michael **, their banker at Sherman branch. But on 05/13/2022 Jonathan, again replied that our account is not registered in any award and insisted us to meet the banker at branch. As insisted by Jonathan, we had scheduled a meeting with Michael at Sherman branch on 05/16/2022 at 12.00 PM through online, but at 11.30 AM on 05/16 we received a phone from Michael asking about the reason for the meeting, and when explained, he asked us to send the code and assured us that he will apply, and we need not to go there.
We sent him the promotion code through our email dt 05/16/2022, and again reminded him on 05/26/2022 but he has not applied the code, as yet, despite our pursuance and his own reassurance through his email dt 05/26/2022, to do so. We again approached the bank and informed the situation through our note dt 05/30/22, to which Kristina replied: “Chhater, we apologize about the coupon code that hasn't been applied on your account yet. We sent your information about the cash bonus that was not applied on your account to Michael, so they can help you and give an update about the cash bonus offer. You will be contacted within two to three business days. Thank you for your feedback. We will share it with the appropriate team”.
We again reminded them on 05/31/2022 & 06/07/2022,” and finally, on 06/08/2022, Alex, informed that “unfortunately we are unable to check the status of your complaint about cash bonus that was not added through this platform and again asked me to contact the branch where the account is opened to determine the resolution for this matter”. From the above, it could be seen that we have been made shuttle cock between Chase Bank and Michael. No one is listening to us and applying the promotion code and we are feeling deceived. It appears that the Bank don’t want to give us our right full money despite our tremendous CHASE.
Reviewed June 9, 2022
Chase changed their consumer deposit agreement on 3/20/22 and did not notify consumers. They do not allow customers to opt in/out of overdrawing their account for ACH/electronic transactions and charge $34 per NSF fee without giving the consumer an option of whether to pay. Customer service (on multiple phone calls) refused to admit bank error and would not escalate or file a complaint. A Retention manager implied I should allow my account to continue accruing NSF fees, and a Customer Service manager encouraged/goaded me to go public with my complaint, as well as seek "legal help if I had a complaint."
Reviewed June 7, 2022
Chase bank serves the customer last, they are the lowest priority to Chase. If you have considered using Chase bank, RUN, they will not be a help to you. Any company that has to pay you to become a customer should be an indicator they are not worth doing business. I moved my service over to Regions Bank. They have people that are willing to help, I don’t have to call an 800 number that goes overseas. I can call a local branch. You will never see that with Chase.
Reviewed May 18, 2022
I've been with Chase Bank for about 9 years total time and I finally decided to close my account due to the fact that their fraud team cannot tell when you log on to your account with your thumbprint to check fraud purchases, that are happening while you are on your account, that it's really you. The fact that you logged in with your thumbprint to your account will give them so called facts, that the fraud did not happen and you will lose money. I lost a total 1500.00. To me this is a lot of money. So beware of Chase Bank. They need to do more than look at computer activity and your device the criminals used to take the money from your account, to determine if it's their customers or criminals. They can not protect your money.
Reviewed May 17, 2022
I was a RECENT victim of online account hacking. Even though a banker helped me tremendously, the claims department slacked and once they took over, it all went down from there. It is interesting to find out that Chase doesn't value customers, nor they really care what you as a customer think of them. When they call you they state: "this conversation is recorded for the training purposes" but one has to wonder, what training really goes on as they show no care, no empathy nor understanding once bad things like fraud happen. Claims department is highly incompetent and executive services only PARTIALLY resolved my claim so I lost some money due to fraud.
Warning everyone: CORPORATE GREED COMES BEFORE ANYONE, INCLUDING YOU AS A CUSTOMER! I am disappointed, will take ALL of my funds out as CHASE doesn't have systems to protect their customers from online fraud, takes TOO long to resolve the claim and in the end remains incompetent and that is my experience I wish to share with anyone who is banking with them. Instead of valuing customers who keep them going, their executives are more concerned for their personal goals than yours. Just a crappy, lame, unethical, robotic, non compassionate corporate bully. Yeah! That is what Chase has become. Sad.
Reviewed May 17, 2022
I called three times and got two different answers can’t even get My money, but have to wait in a check to get My money.
Reviewed May 13, 2022
I have been trying to put a payment through from Zelle. I have tried to pay a contractor for services rendered since 5/12/22. I called the bank the first time, was told I had to answer security questions, which I did. I was then told the money would be placed out of 'Pending" in 15 minutes. I waited, went back to Zelle, tried to pay this contractor again. GUESS WHAT??!! Chase employee lied!! I called back, was told the SAME THING AGAIN!! It is pending, awaiting security authorization, by answering questions! I said, I just answered those on the last phone call!! Now I am waiting for a manager to tell me, WHY I can't put this payment through to the contractor. Money is plenty enough to pay this. Can NOT get an answer to why they have created this issue with my account. I get no answers!!
Reviewed May 13, 2022
I have had nothing but poor service from CHASE bank. They would not FAX a request to my pension to have the pension check sent to the chase bank! But they said I was welcome to go to a UPS store across the street. Seriously? I got it done at the grocery store.
Reviewed May 5, 2022
My bank account was hacked for weeks. Customer Service at Chase was horrible. They were not helpful. I filed several claims and even contacted corporate office still no help. They could not tell me how my account kept being compromised nor did they credit me any of my money back. I have seen found another bank and plan to file a formal complaint. Why are we not protected against banks when they screw up. I will not stop until I get justice!
Reviewed May 4, 2022
Chase Bank is the worst!!!! An agent named Nicole deactivated my account by mistake today when I called to ask if my new debit card had been sent. She apologized for the mistake and put me on hold so she could get her manager to fix her mistake. 3 hrs on the phone and 7 different "supervisors" later. They told me they could not reactivate my account. It will take 3-5 days to resolve the issue. I have no access to my account and no way to get any money out of my account. I'm sorry but what kind of company has an employee make a mistake and they are not able to fix it causing the customer a mountain of financial issues. I'm getting a new bank. I've never had a bank treat me with such a callous mentality.
Reviewed April 27, 2022
I had to dispute 2 charges on my card, one was for Booking.com in which they advertised free cancellation and still charged me for two rooms, the other was for an extremely poor repair service I received on my camper. The Chase app had me call a phone number to dispute my charge so I called the number and was connected to someone that spoke very broken English. The rep took very little information from me, didn't request any documentation and then hung up. A month later I got notification that both charges were deemed valid, somewhat to my shock. After I read the reasoning, essentially booking.com lied stating that I had no contact with them prior to my cancellation and that I was just trying to get my money back, the other was denied for reasons unknown to me.
From there I look at how to appeal a dispute result and have to again call the Chase number. This time I speak to a rep that tells me I now need to email back with supporting documents. This was easy enough as I had screenshots of my conversations with booking.com and also my email exchange with the repair shop. After about a week, there is nothing on the dispute tracker for Chase so I call back. The rep tells me that they haven't received anything and I should send it again. I send the email with attachments again and wait. This time the dispute pops up but it is only one of the disputes and not both. I call again (a third time) and the lady is locates the one dispute and tells me she put in a note to open the other dispute. I wait the 48 hours and again still not there.
I call back, a 4th time and this lady is unable to locate the information, the notes on my account and tells me to re-submit my email again. I call back to speak to hopefully a more knowledgeable rep and this time the lady finds my account and tells me that she has manually opened the second dispute. I checked the dispute tracker and after 2 days, still no record of second dispute. I emailed the 2nd dispute separately but so far Chase has been terrible in regard to the dispute process. It is disjointed and instead of just believing the vendor, Chase could have called me back at that point and told me to submit more information. I am almost 2 months in on this dispute and it is still not correct.
Reviewed April 26, 2022
I filed a check fraud claim in October last year for a check that was cash without my signature and no signature on the back of the check, they told me it was cashed by Wells Fargo, but they did not start the investigation until March 1st this year and they're blaming Wells Fargo for the delay, I am in the process of moving all my money from Chase as it does not seem they care if they lose a customer.
Reviewed April 21, 2022
I have never worked so hard to make my own funds available. I deposited a check using mobile check load. The check was processed and cleared on 4/15 and was supposed to be available 4/20. I go to my mobile bank app on 4/20 and my account is restricted. I called customer service and couldn’t get a clear answer of why this happened. I eventually was told after many phone calls that I needed to go in and verify my identity. I go to a branch near me and their systems were down. The next day I go to another branch and verified my identity. Come to find out this wasn’t enough either. They wanted to verify through the issuer even though I provided statements from them as well as a bank statement showing the check cleared.
The President and Vice President of the branch worked very hard to resolve this matter with Chase, but the issuer isn’t allowed to verify checks due to confidentiality so I’m still waiting to receive my funds and for them to unblock my account. Shout-out to Jordan ** and Barry ** at the Denver branch for their help and prioritizing my concerns, but I am surely closing my account and transferring to another bank when my funds are finally released. Very inconvenient.
Reviewed April 19, 2022
After reading some positive reviews of Chase Bank, I walked into a branch near my home at 11 am. I had some checks with me so that I could open a savings account. I was told that there would be no one available to help me until 3 pm. Enough said.
Reviewed April 19, 2022
What does it take to send a wire with Chase?
- Two hours across 6 phone calls to customer service, fraud detection, ...
- Two dropped calls while being transferred from one group to another
- Being told three times by customer service, after extensive verification, that a wire would proceed ... only to have it rejected
- a secure message through the system to complain about the issue, only to receive an acknowledgement 24 hrs later that the message would get prompt attention. Three days later, I am still waiting
- After executive escalation, a call from a very polite young man who essentially then did nothing .... lots of style, no substance
Chase needs to fix its customer service. Some specific suggestions:- If there is a problem, call, text or email to resolve ... don’t just reject. I appreciate it’s to Chase’s benefit to hold onto my money but it is poor customer service
- If someone in customer service tells you a problem is fixed, then the systems should be such that it is fixed
- There needs to be a real time connection between customer service and the back office so that customer service can fix an issue on the spot, not leave a note on the file which the back office then ignores
- Make sure your executive escalation people actually have the power to fix things ... not just politely tell you how sorry they are then nothing happens
Reviewed April 19, 2022
On Tuesday April 12th 2022 I noticed that my water bill payment did not go through, I logged in to check my account and everything looked ordinary. I called Chase support and I was instructed to provide an SSA-89. I completed a SSA-89 and faxed it to the provided number coupled with my identity documents. On Thursday April 14th, I noticed that my online account had a message under my credit cards "Your account is locked". I called, I was then told that I needed to go to a branch to complete a SSA-89. I went to my local branch, we completed the SSA-89 and I was told 24-48 hours.