Chase Bank Reviews

This is THE WORST BANK EVER. I opened an account online, then they flag and try to close my account. Mind you this is within 3 days. I also have my paycheck direct deposited. It's been 2 weeks and I still don't have my money. I was just told it will take 1- 2 more business days till I can get my money. They don't care, zero customer service. Zero compassion of any type or trying to help me in anyway.

The staff at the Montana branch in Santa Monica directed me to take steps that deactivated Zelle and they cannot reactivate it. The staff are subpar and the manager is unqualified. It is a terrible bank.

Chase Bank is amazing. My bank card was stolen last night. They contacted us right away and already started replacing the funds stolen less than 24 hours. I already have a new card, they were so helpful. I was extremely upset about what happened and the folks at Chase Bank really did make it better.

Very long story but I zelled the wrong person (this person is with BOA) and this person has also been actively helping me get my money back. SO NO ..I m not dealing with some shady thief that kept my money. BOA has taken the money from her acct and put in to some "master Chase acct" because they didn't know my acct and routing number after she put in a claim because she knew the money was sent in error. Chase REFUSES to help me. I have lost 2000$! This was my JUNE RENT PAYMENT. It is now SEPTEMBER! They put it back in my acct at one point after 100s of emails, branch visits, phone calls.. then took it back!!! This has messed with everything I have financial obligations too. I'm closing my acct . They can find the money if they want it. This institution is TERRIBLE!!

I saw the $250 statement balance offer from United Mileage Plus Explore card while I was booking a flight so I went ahead applied for the card. When I received my 1st statement balance and it did not seem like it was including the offer, I contacted customer service and they said there was no such offer for my card. I have never thought this size of company would not honor their offer, of course I did not save any evidence for my claim. I checked again, they had a different offer then. This is first incidence and I thought that was just an accident. Guess what it happened again! My teen needed a debit card and Chase just happened to send me an $100 offer for opening a high school checking. After I spent the time to check with them for walk-in service (denied twice) and finally made an appointment for it, it turned out to be, the coupon code can't be honored by their branch! I guess I gave them too much trust. NEVER AGAIN!!!!

Chase pre-approved me for a card, I got it after a hard pull and 3 days later after 4 purchases and a credit increase they closed it without explanation. Every employee I have spoken to has been rude and unknowledgeable. Don't get anything from Chase, it's a waste of time and you'll be worse off for it.

Chase Bank Wire services is horrible, horrible, horrible. Avoid wiring from your account, they will lock your account and just waste your time. This is a horrible bank with customer service that is useless and unprofessional.

I’m a long-term customer of Chase (30+ year). Previously, I’d contemplated using Chase for more of my banking needs but wasn’t willing to take the effort. At this point, I’m glad I didn’t. I called today about the sudden interruption of email alerts on my account (last one received on 6.24). I waited for an unreasonable amount of time (I was on a 15 minute break) by the time I talked to a CS agent, my break was almost over. I called a second time; however, by then I had gone into my profile and updated to a new email. The purpose of the second call was to provide feedback on the first call; I explained this to the agent. The call was disconnected although he said hold to complete the survey. So I’ll give Chase the benefit of the doubt—maybe, the call accidentally disconnected. Hence, another issue. Service has rapidly deteriorated over the past years; so sad, since once upon a time, Chase had premiere customer service.

I have been a very loyal customer to CHASE Bank for a very long time. I opened an account for my daughter then elevated her account to highschool checking where CHASE alleged that they offer a promotion for this. Unfortunately, two different promotion codes later and too many representatives to count, they still have not followed through. My daughter jumped through all of the outlined hoops. She bumped her account up to highschool checking, made deposits, and used her debit card the 5 times mentioned within the promo period however, continual excuses.

I’m having the most difficult time with Chase Bank. My dad passed away on Father’s Day 2024, I’m the beneficiary on the account. Going to bank and talking to the department who handles processing my request to have the funds released. The branch I went to blames the department who handles these type matters. Stated I could not close out the account. The beneficiary department has to do the processing. They so called input my dad's death certificate in the system and as of today they see nothing. NOW I HAVE TO BACK TO THE BRANCH. This is horrible service. I will bad mouth this Bank. I would never do any business whatsoever. All I was told I CAN'T DO THIS, I CAN'T DO THAT. I WOULD LIKE someone to contact me.

I wish I could give them a zero. Been with Chase for 24 years and just one day they decide to close my accounts without any warning and could not tell you why. Anyone who is reading this, do yourself a favor and deposit your money in a Credit Union and stay away from Chase.

Chase Bank lets people in to open a new account by promising a 300 dollar bonus for doing so once making 500 in direct deposits. What they fail to tell you is that it has to be one single 500 dollar or more deposit. I currently have two direct deposits that go in totaling over 800. I have made several phone calls to find out why I haven't received it and have been promised it's going to he deposited. I called again yesterday and now they say, "No, you won't get it because neither of your direct deposits are 500 or more." Doesn't matter that I'm depositing over 800. So consumer beware. DO NOT FALL FOR THIS TACTIC! Chase will not honor your agreement.

I don't often post reviews, but I feel compelled to share my recent experiences with Chase Bank. I've encountered significant challenges in communication and have had difficulty obtaining clear answers from their team. Additionally, there was an unexpected hard inquiry on my credit report, which was not acknowledged by the bank. Based on these experiences, I would advise caution when considering their services.

If you are a small business absolutely do not bank here! It took me 3 times to file an application to open my account because the first two were “lost” (I should have known then). Then every transaction (checks deposited as payments from my clients and also my electronic transfers) were placed on “holds” that took multiple calls to resolve and release my funds to me. Then I tried to close the account because it was such a hassle and had to do that three times. Each time I was told it was immediately closed and funds would be mailed to me only to log back in a week later and the account is open and active and funds still sitting there. I still don’t know if it’s closed because their customer service reps just lie to tell you what you want to hear and get you off the phone. I opened up a Wells Fargo account in 1 day and have had ZERO issues since.

CHASE was a first bank I believe. They we are together for 20 years. I have a problem with another institution and they Charge me 6k, without any authorization so at 11.30 pm I call to chase and ask if they help me and DONE, in less than 7 hours the money was in my bank account for a 20 30 dollar fee, that I don't see it. Anyway you guys help me in less than 5 minutes. Thank you very much, the called was yesterday at 11 20 pm around. Thanks.

Don't sign up thinking they will actually pay you the bonus that they offer. They won't pay it. First the bonus said to click to open account and reap the benefit. Now since no code was applied they actually have recently loaded a link that sends a code to your bank. It was not like that before. They found a way to not give me the bonus. I ended up opening 2 accounts to prove to them that the code was not applying. Plus when you cancel something they will not get rid of the charge. I was with my old bank for 17 years and mad I switched.

This has been the worst bank I have ever dealt with. My account was hacked and I was blamed for it. They never returned my 2 payroll checks from companies I work for. Was given too many run around. They lied telling me that a check was mailed; when it never was. Then the executive office said that I will be getting a letter stating that my account is close and that I will not be receiving my funds. I never received any information. It sad I earn that money working hard to pay my rent and bills. And Chase didn't care at all.

I noticed not 1, but 8 charges on my checking account that I never made. I called Chase immediately and they started a claim, canceled my debit card, and forced me to change my account login user name. First they temporarily credited my account for 3 weeks then they reversed it. They claim they sent a letter stating why but I never received one. I called and spoke to 3 different representatives from overseas and got nowhere. I was told the claim was closed because I had no proof. I replied here's my proof, "Call these vendors and ask them to produce an invoice, bill, transaction confirmation. Anything." They told me they could not do that. So basically they sided with unauthorized charges over the customer. $150 I lost.

Zero help, rudeness, and inept. I will never step foot in a Chase ever again. They are completely useless and find every way to pass the buck of in order to avoid a solving or even dealing with an issue. They lie and rude especially when calling the 800 number. Avoid, avoid, avoid.

I tried Chase because of the recommendation from a valued friend who works for Chase. I spent over an hour setting up an account and also opening up an investment with JP Morgan. When I left the branch everything was a go and I was told I would receive an email to e-sign and everything would be a go, I received the email e-signed and I thought everything was good. I received a VM after the e-sign my account is active. Come to find out after 3 1/2 months that a security clearance that I knew nothing about closed my account and my money was never invested. Chase private client and J.P. Morgan was a waste of time and money. I would suggest Goldman Sachs, I set account online in less than 30mins with a higher CD rate and an excellent savings account rate.

Recently I got scammed out of $750.00 using a Chase credit card to purchase an airline ticket. And the scam according to Chase is legal and they refused to call it fraud. I lost the dispute, and Chase released my funds to the company meaning I have to pay them (the bank) this amount. Scam: I called Southwest to change and buy an airline ticket. When I called the Southwest number I transposed the last two digits. The company answered the phone as Southwest and when asked they confirmed they were Southwest. They were not. Apparently they are some sort of travel agency based in Great Britain and of course do their transactions in India. They changed my flights, and charged me the $750.00.

I understand that people outsource - it's a terrible decision, though, because it takes money out of the hands of your clientele and makes it so you cannot understand the customer service line at the fraud department. I received a fraud call from Chase, and I couldn't hear the Indian woman on the other end - her voice was unintelligible. All I could make out is that my transfer to my other bank account was denied because they "could not prove" that the other account belonged to me. They hire these people who cannot speak English and who have an attitude whilst they question you "for security purposes."

I contested a charge by Amazon on my account. I sent proof twice to Chase and twice they asked for more info. The second time I was sick in bed and did not see their NOTES in my account. But, I sent same info over and over and over. What more could I do. They THEN said I didn’t respond in time and threw out my $604.70 claim. An Amazon vendor, MELLCOM duplicated a shipment, refused to take the shipment back for various reasons. Pictures of how merchandise was delivered, boxes damaged, vendor siting that was my problem. CHASE BANK sided with THAT COMPANY!

If I could give them no stars I would never bank with Chase again. They don’t care about their customers. They only care about what you are giving to them. Their customer service representative are no help and barely understand English!

I received an email today saying I changed my address and asked for a replacement debit card. They canceled my card without authorization and changed my account. The supervisors blamed me. I called my branch and they said that everything they told me was red flags that it was fraudulent. Beware customer service lets anyone change your information.

Had open a checking account and within a month they restricted it and won't give me direct answer. Had a weekly paycheck directly deposited in from employer and screwed me over on change my direct deposit from my employer. Do not go to this bank. They will screw over the middle class people.

My wife and I applied for individual credit cards based on a promotional offer by Chase for Southwest Airlines. The offer included a companion pass and 30,000 miles on the condition each card had $4,000 or greater in purchases within 3 months of being approved. Both my wife and I have credit scores above 780 and were approved upon submitting our applications. Within the 3 month timeframe, we had met the $4000 minimum in purchases for each card (before 2 months passed). Ultimately neither myself or my wife were granted the promotion.

My 3 business partners applied for a Business loan from JP Morgan Chase since we have had our business account with them for over 3 years when we began. We spent several hours getting all of our information together, had an in- person mtg at the local branch, then called the National Chase Loan # to apply! After 30 minutes on the phone if information gathering we were placed on hold only to be told that we were rejected because our business was “Building & Remodeling!” No review of our excellent credit, no review of our revenue that’s grown $20,000 each of the 3 years in business, & no review of our basic request of needs to grow. How condescending of them to base their rejection on what we do as a business & not our success. Sad & Disappointed. Our local branch loan officer’s advice? “Go to a Credit Union & apply!”

Had a flight cancelled, at 10pm day prior of a 6am flight. Every customer service agent told me don't bother filing a claim because the claim was gonna get denied because the flight was canceled "on the day prior" not taking into account it was only two hours prior to the date of the flight and less than 8hr till boarding. Finally after the supervisor told me just make the claim anyway even though I'm going to get denied. He was supposed to transfer me to a claim agent and just hung up on me. Everyone I dealt with is a due nothing. Horrible experience, not sure of the point of using the explorer card or even continuing with it at this point especially because how awful United has been.

My SSI check was not accepted. S.S. said all my information was valid. I called the bank to ask if there had been some changes. The lady said she can’t give out private information and hung up on me. When I called back I was put in an automated system that just kept asking for the same information. Over & over. I assume they route calls this way on purpose. A great way to tell your customer that you don’t care. Just hang up on people, and send them to your automated merry-go-round.

Horrible, horrible service. We booked flights for our vacation and accidentally missed them. (Our own fault) When we called to try to help rebook it took them 2.5 hours to tell us they had nothing for two people but charged us for a flight for one person. When we tried to refute it they said they couldn’t because they couldn’t “find” the recording in customer service saying we needed a two person flight. Charged us, not no money back. Will absolutely not be using their traveling service again. The customer service is horrible and even then we have to call them from multiple phones to talk to people because they kept putting us on hold and then hanging up.

They are horrible when it comes to protection from a store like True Value that won’t give you credit from merchandise that won’t work or they won’t let you have after they have repaired it. Chase wants me to pay for something that is not in my possession after the repairs on a brand new product that true value has in their possession and won’t let me have. So I’ll stick with Citi Bank, at least they protect us consumers from businesses that want their cake and eat it too.

Chase Bank is corrupt, unethical and immoral!!! Holding onto my check deposit from Fidelity Investments for 11 days! Legit funds has been transferred to Chase already but they still will not release!!! Don’t take my word for it Bernie Sanders has called them out on their corrupt behavior and many others! They are currently holding onto my money and will not release funds until the government can take action which is 8 business days after deposit. (Really 11 days since deposit, due to weekends)

One thing's for sure is I wouldn't recommend them to anyone ever.

BEWARE! I have been with Chase for 25 years and because of a few chargebacks (I thought they had my back), They canceled my credit card without notice until 48 hours later. My check was deposited I paid my credit card and then they closed it and froze my checking. My credit score is in the 800's I have never missed a payment on anything and now they have put a lock on me getting another account or credit card. What the actual.... I am intelligent and blessed to have found another bank to help me. Shame on you CHASE!! I'd never suggest banking with them or having anything to do with Chase JP Morgan Stanley. The whole lot is scary. I think because I'm an old lady now and live on SS they didn't want me at their bank any more. Prejudice and ageism at its finest.

I signed a fake lease with A property I was going to purchase in Florida. Come to find out and ended up being a scammer that got away with $1000. I have all documentations to prove that this in fact was a scam case. I filed a police report filed a claim through Zelle and also filed fraud with Chase. Nothing was done. My case was taken to their escalation department and they told me there was nothing more that they can do. Even with all the documentation I have for my case. Absolutely ridiculous and I got nothing but the runaround.

Mistakenly made a payment, and tried to contact customer service rectify the situation, and they are neither able to provide me with a case number, or any help whatsoever. It says if the money has just disappeared. My bank has a record of it. Has attempted to get it back.. I’ve never seen anything like this in my life. Worst banking experience ever.

I was trying to Zelle someone money and it made me call the representatives to verify. I called the first agent and when she tried to transfer me 'cause she couldn't help me it hung up. I then recalled back and the second agent was willing to help me get set up so I can get a text message with the code every time instead of calling back. When I was doing exactly what she asked me to do instead of it taking me back to that agent it sent me to the helpline which is somebody who cannot even help me. I explained this is a business account, told her the business name and she still sent me to the technical support for personal accounts. I then got very frustrated and said to send me to someone that can actually help me and they did. I've only had this account for about 48 hours and I'm already regretting it.

Chase as a mega bank is horrible. Out of the blue I receive a phone message stating that they will close my account 30 days after I receive a written notice. I verify this and scramble to move my account and retirement account. After 31/2 weeks of misdirection and dragging their feet, I finally find someone to help move my retirement account. Moving my regular account wasn't difficult. Some of the local bank staff were helpful, but the investment people were not. Two days before they officially closed my accounts, I discovered they were charging me $75 to close my account (that I had no choice in closing). How low can you get? When applying for a new credit card at my new bank I reaffirmed what I already knew. I had a perfect financial record and a credit score of 845! BTW, they closed my account after 15 days of receipt of my notice. Pull your money out of Chase and run!

Chase will not stand up for its customers. Lets fraudulent charges go through and doesn't back you up. They let someone charge on my card 5 times without my authorization and they will not reverse the charges. I am taking my business elsewhere - suggest you do too.

Do not apply or anything to do with this company. They will not help you at all with fraud claims instead hang up on or not give any assistance. They allowed for both my husband and myself to have accounts open. They claimed to have closed accounts but they remained open. They attempted to pass the buck. Do not open with them.

Do you want to know if your local Chase Bank provides a particular service? Just call the nearest Branch and they WILL NOT ANSWER THE PHONE. You can call another branch AND THEY WILL NOT ANSWER THE PHONE. You can call the main 800 # and ask a ? and they will tell you to call your local branch for the answer. Do yourself a favor and go to a locally owned friendly bank and you will be pleased with a bank once again.

I don't know how any bank can have a line of 15 customers waiting to see 1 teller. Making it worse, there were 3 other bankers in the back, including the branch manager Rey **. When I complained that Chase should have more tellers, he got combative with me. I reminded him that I was the customer in line, waiting to be helped. He told me to leave his branch. Such arrogance.

Over the past several months, I have had several contacts with Chase regarding their mobile deposit policy. We moved to a city 2 1/2 years ago that had no Chase branch until just a couple of months ago - but have been a Chase customer for over 30 years. With the capability to deposit checks using the Chase app, this was not a problem for the first 2 years we lived here. In February, we were taking a 2 1/2 week cruise so I tried to make a deposit to be sure that we had enough funds to cover any contingencies while away. And Chase refused to accept the deposit saying that the amount exceeded my limit! Needless to say, I was quite upset and called their customer service to find out what was going on. I explained (and provided dates and amounts) that I had made many deposits over the past 2 years, the amount of which exceeded the limit that was suddenly imposed on my accounts.

Chase Bank is the worst brick and mortar bank that exists in America today. They roll out the proverbial red carpet when you first walk in through the branch doors to make your initial deposit, but when it comes time to protecting your assets from illicit online merchants based overseas, their support suddenly vanishes. Case in point I deposited a healthy sum of money with an online merchant called MyBookie using a Chase credit card but when I successfully grew my account and tried to request a withdrawal, I was denied and was told that I would need to risk the funds multiple additional times before being able to request access to it. I immediately contacted Chase to let them know about the situation. They initially reversed the charges before sneakily putting them back on my credit card statement by claiming that my dispute was denied due to the fact that the merchant in question was an online gambling operator.

I see why the reviews are so bad. I just opened accounts online Sunday. Today is Tuesday and I'm going in the bank tomorrow to close them. My other bank has not caused me this much trouble in the 15 years I've banked with them as Chase has in just 2 days. They have restricted the new accounts over 5 times now. I'm over it. I understand trying to be vigilant about fraud. But, this is excessive when some just opened the account and has had a proven to have a prior account with them. This is just ridiculous. I am not going to risk not having access to my account or money anytime they deem it necessary which it wasn't and hasn't been in just 2 days.

Worst bank. Deposited a large check from the Title Company after selling a property. After 9 days it is on hold. It cleared the Title Company bank the very next day. Talk about using my free money for 9 days. Stay away from these large banks!

If I could give this company a 0 star I would. I have 7 credit cards and Chase was by far the worst credit card I could have in my possession. I was misinformed about a purchase causing me to accumulate a large amount of interest. I will never do business with Chase again!

I went to Chase Bank at Western and Ganvile to deposit cash. I am a top employee always deposit cash for the last 20 years. I count my money before I go but never tell the banker how much I have before she or he run it through the counting machine. My number and the counting machine always match. But one of this day probably a weeks ago the lady refuse to count it in the machine, she want me to tell her how much I brought. I said, "Please count it before I tell you." She said no with bad attitude rushing me to get my Id and Chase card and ask me again how much I deposit then I told her my number.

So I’m at a show trying to vend and I can’t use my credit card processor from Chase Bank. They put an unauthorized charge thru and put my account in negative putting my account in the negative making my processor unusable. I call customer service and they say I can’t use my processor until Monday. It’s Saturday morning. I am leaving this small minded Bank. If you are a serious business owner you will want to avoid this bank altogether. I am so upset that they are so small that they can’t get their customers going when you need them. How can they put a business owner under that kind of stress. If I could give them zero stars I would. It’s what they deserve.

Had the worst experience ever trying to get a medallion stamp at McMinnville’s Chase. Four appointments later still no stamp. I provided all the documents they asked for but, still got the runaround. Why do they need to scan a statement of my stock holdings account to do a simple last name change!?!? Matt the person who was so called helping me was not professional and seem to act like Mr big shot! It felt like he enjoyed giving me a hard time. I’m used to being greeted like I’m an important paying customer since I do have all my money in Chase. Instead he doesn’t, for example, say hi great to see you again or shake my hand and address me by my name. No smiles either! I’d had enough after four appointments! I’m closing my accounts and moving my money to a different bank. I don’t deserve to be treated like he treated me.

Do not bank with Chase if you want a bank that looks to protect their clients. I’m currently dealing with an issue where a company I was with charged me for something I should not have been charged for. The company is unresponsive and Chase is telling me they won’t dispute the transaction because I have done business with the organization. Chase is a joke.

Tried to get my "pre-qualified" credit card, and the process was a nightmare. I am not exaggerating when I say they screwed up at EVERY opportunity. The pre-auth code didn't work. Then they denied it for potential fraud and took TWO WEEKS to tell me that. Then I uploaded documents to prove not fraud. They said it failed (they didn't know why of course) and I would have to go into the local branch. I went into the local branch and they mentioned two more mistakes that had happened. I left, and vowed to never, ever, deal with them again.

RUN!!!! O I have paid on a credit card for a year and the amount owed is the same! The interest keeps changing so I will never pay it off. For a year my balance due is about the same. CROOKS! WRONG DOING

Horrible experience with the wire research team. A domestic wire shows it’s completed, money out of my account. Three days later the recipient never received it and I call the bank's customer service who confirms that it was done upon insisting transfers to wire research team and they said, "Oh it didn’t go because we need to verify something." The wire research team sits in India and have horrible connection or horrible phone system and the front line people who don’t even understand the situation. The lady says, “It has been only three days.” perhaps to them it’s not a big deal. The whole purpose of the domestic wire is for the money to get there the same day or the next day worst case. Yet another poor experience with chase wire team. Chase management please buy better communication equipment for your call centers and train them.

In a troubling turn of events, my husband Vahe ** has fallen victim to a sophisticated check fraud scheme, raising serious concerns about Chase Bank's security protocols and their responsibility in safeguarding customer assets. The incident began when an insurance company (State Farm) issued a $50,000 check to the lawyer (Anand **) on behalf of my husband. The lawyer, acting in good faith, mailed the check to us. However, before the check could reach us (intended recipient), it was intercepted by an unknown party. The thief then altered the check and managed to cash it under his/her own name at a Chase Bank branch without any apparent verification of the identity of the individual cashing the check.

Chase Bank is a rip off bank. Their employees mislead customers to get money from their customers and then managers don't have any power to waive their mistakes. They fix everything with, "I'm sorry I can't help you this time. You have to pay interest from our employees that mislead you." Wow what a shame!

Fact: my wife and I are in our mid 70's. We decided to open a new account with Chase bank. We were offered, by Chase Bank all services required by us prior to transferring retirement funds from B of A to Chase Bank. And then the misery began. Not one of the services offered by Chase Bank were available once the monies were deposited. Chase Bank numerous times has provided false information either in person face to face with the branch personnel, manager included, or over the phone with customer service. These deceptions by Chase began when the Bank for no valid reason Froze and Blocked access to our funds. This ultimately led to my wife and I requesting that the account be closed, and funds wired to our B of A account located in the same, city. The funds still are not transferred to B of A as of typing this review.

My wife and I opened a Chase Bank account with retirement funds. Chase Bank then froze our account without any notice or providing a reason for the freezing of our account. Because this was done without our knowledge. Checks and credit payments previously made had been denied. We have had to remake payments through other bank funds to maintain our credit and good will associated with these transactions. Days have been spent in attempt to obtain an explanation from Chase Bank as to why we are not granted access to our accounts. Their repetitive incredible reply is that freezing our accounts for our protection: that is their explanation as to why they have frozen our accounts.

This is the most racist, lying bank group including their New York corporate office! The racist ceo! DO NOT GET THEIR FREEDOM CARDS FOR ONE THING. It's a scam and a rip off. Do not be fooled by the cash back crap. I banked with this company 6 years! I have establish relationships with many of the employees there. Hempstead ny branch! I heard a lot from them about discriminations in the bank of which I thought they were exaggerating then one ** woman departed suddenly! The rest were ** and act as if they feared doing something wrong. Well! I received a letter telling me my account would be terminated because I was rude or something to a employee!!!! It was a lie!!!! Worst I contacted the ceo who does not speak to anyone, contacted the corporate office and they claimed they were investigating!

Terrible experience for the entire time I was with Chase. I was shocked how bad it was, I expected so much more. The one thing I almost wanted to laugh at because it was so sad is.. Deposit specialists will put you on mute to make you think the call dropped so you'd hang up. Crazy tactics used from this bank unfortunately.

Chase Bank decreased my credit line based on on time payments. My minimum payments weren’t good enough while I was dealing with my dying father. I made sure I never missed a payment with autopay, but while I wasn't looking they decreased my credit limit, causing a utilization issue. I’m very disappointed and will not be using their credit services going forward.

Getting married and changing your name? You used to be able to go to a branch and show require documentation. Now you're required to call a number and go through prompts to reach a rep. They mail forms that take 5 to 7 days to get to you. Not too bad right? Because I live in an area that is different from my Chase mailing address, I have to wait for the forwarded mail which adds another week to get the forms. To add insult to injury, there is no Chase branch in the town where our summer home is located, thus I've closed my checking account. In person customer service has gone away. But ask for a loan and they'll take good care of you!

I had applied for a travel credit card through Chase bank and received an email and letter in the mail stating they flagged my account for identity theft. I called them and let them know that it was in fact me who applied for the card. After about an hour on the phone I thought we had finally sent my application through. They said it was under review and I would hear back within 10 business days. A month later I heard nothing so I reached out to them and was told I would hear something back within 7 business days. Weeks went by and still nothing. I ended up opening a travel credit card with another company and honestly, glad I dodged the bullet before becoming a Chade customer. Some of the worst customer service I have experienced.

I would NOT recommend this bank to anyone. They close your bank acct without even letting you know. They put restrictions on my acct on June 27th for no reason and closed my acct on July 6th. This bank does not care how much hardship or inconvenience they put on their customers.

Chase was charging for approx 9 years for a safety box that I already closed and gave back the keys, their employee didn’t do her job. I spoke to the Manager. She promised she will put the money back in my account. I called and called….Many times. At the end, they refused to give me back my money.

I tried working w this bank and I have been a customer for years. A merchant took my money. I filed a dispute and tried to get my money back. Chase claim I made the purchase, provided no documentation and I’m out of $148.00. I’m closing all accounts.

Worse bank ever, I DO NOT RECOMMEND THIS OR ANY AFFILIATES OF CHASE BANK. Randomly don't clear checks from the same bank payroll for 3 years. Then all of a sudden I'm waiting for it to clear. Told by the end of the day and still nothing. I have books to pay and they don't wait for checks to clear. Don't waste your time on this bank.

I was attended to by Ms. Erica **, who was extremely rude. Initially, she answered my questions, but I didn’t understand the document. When I asked further questions, she ignored me and called the next customers. When I insisted on getting an explanation or asked for her name to file a complaint, she said she didn’t care and disappeared from the counter. This happened in front of other customers and employees, who all ignored the situation. Later, I filed a complaint with another employee, who deleted part of my text before submitting it. This was a ridiculous and highly disrespectful experience. (July 3, 2024 - Chase Bank Montauk)

I wish there was another option instead of a star. I've never such concerning business practices from a bank than with Chase. I will be closing all 4 accounts I have with them. They freeze my deposits, freeze existing balances, and bounced checks while they hold on to thousands of our dollars for weeks at a time. Thus has to be a predatory scam as there is no other explanation.

This bank will steal your money. Chase put a hold on my check for 10 days. I deposited my check on the 26th of June and the funds will not be released until the 5th of July. The issuer of the check is Bank of America. I understand they have a policy however, the effect of this policy is predatory. As someone who has never committed a crime, should not be required to wait over a few days for my funds. I am acquiring late fees because of this that the bank will not cover. No one has given me a good enough reason as to why my check will not clear however, they are processing all the auto payments I have and they are charging me late fees and over draft fees. This seems to be doing what wells fargo did years prior.

Beware of transferring funds from your checking account to another person who also uses Chase. It takes a week for the money to arrive in the other person's account. When the money hadn't shown up in my partner's account the next day, I called Chase to see what was going on. I was told that it takes 7 to 10 days for the transfer. I asked the rep to stop the payment but she told me that I was told that I would be charged $30.00. This is really a case of treating your long time customers really badly so that you can sit on their money and continue to invest it or whatever you do for a week. This practice is unacceptable!, Furthermore, your saving account interest rates are ridiculously low. Jamie Dimon, how much money do you make every year?

I would rate them lower if I could. Not only do they screw things up, but their different departments aren't even on the same system. I have had them cancel my card for no reason and their credit cards fail out of nowhere. I was across the country in a different state when their card "Suddenly" stopped working. (According to their delusional foreign customer support) I have been in contact with their corporate customer support who is about as clueless as their India customer support. Worst bank I have ever dealt with in my 57 years of life. We are changing our account to another corporate bank.

Opening an account with Chase was a nightmare. They took my deposit of 1,200, gave me a card and I thought everything would be normal from there. However I went to use the card a few days later and it was declined. So I call the bank just to be told they closed my account and that mailed me a check for my initial deposit amount. Imagine having to wait 3-5 business days for the cash that you gave to a bank. These people are crooks.

This bank hates veterans, esp disabled ones on a limited income. They cut off my debit card for some sort of attempted fraud or something and it took them 1 full month to send another debit card forcing me to use their credit card, which I had to do, at 29% interest. I will haunt this bank. They refused to help me in any way whatsoever. They increased my minimum payment to over a 100 a month, would not lower my interest rate. I called and wrote letters to the CEO and no call backs. The woman that I did speak to actually said," no, we will not help you or lower your monthly credit card payment OR reduce your interest rate". From now on I will bank with a military credit union, like Wright Patt or Navy Federal. Screw this communist bank.

Our family would not recommend banking with Chase. Apparently, we were notified that there was suspected fraudulent activity on our business debit card. Although we appreciated the alert, Chase unexpectedly closed our account. We immediately called Chase and were told that they could not provide any information relative to the suspected fraudulent activity, nor could they reopen the account. We even went into a Chase branch bank, shared our identity and information, and were told the same, yet to call a specific Chase number for further information.

I deposited a check from winnings at a local Casino and it was placed on a 7-day hold. I called Chase on day 3 and asked about getting a release on the hold. I was told they were going to call on the check to make sure it was valid. The representative (who you could barely understand) put me on hold and came back and said that Suzzie in the casino's accounting department was unable to verify the check. I called the casino myself and was told we do not even have a Suzzie who works for them and no one in the accounting had spoken to a Chase representative. I was lied to and they are refusing to release a hold for 7 business days. Chase is claiming they have not yet received the funds but I confirmed with the paying bank they were released to Chase on 6/25/2024.

**Christian the Smooth Talker** They called me for a routine check-in, but during the call, I mentioned needing some help over the next few weeks and asked if they could maybe return some ATM and overdraft fees (which shouldn’t even be possible, but whatever). They promised to call me the next Monday to help out. Guess what? I never heard from them again. Christian, who was in and out of jail because he loved street money, would have done a better job.

I moved form NY York to Pennsylvania, I am 56 years of age, and on medications, that impair me. I am partially immobile due to my diagnosis. In the summer of 2021, I had to leave my rented house that, my deceased father I lived with due to his passing. I was under total duress. I secured a home in western PA. Three years later, I got a deduction out of my Checking Account from the Long Island branch of Chase Bank. The box was only utilized for a week until I drew the funds and put them into my Chase Savings, to have a cashier's check for 39K for down payment on my new home in PA.

Today I visited Chase Bank at the location 1551 Morse Rd, Columbus, OH 43229, I was assisted by **, she was amazing, it was my first time to come to Chase Bank, the customer service she offered was outstanding. She educated me on different options of checking account, and I was impressed by how patient she was. Thank you ** for being such a kind person, and for all the information you provided for me, I appreciate you.

Worst machines I've ever seen in my life when it comes to depositing money on my Chase cars. I guess money other than checks don't count as services. What is wrong with these machines? Should I switch to a better bank?

This might be the worst bank I've ever dealt with. We have a business account with them and their customer service is worthless. I called the technical helpline to get help with emails that I was receiving from Chase Bank that were coming to my email, but had someone else's name (the name of one of our owners). After being online for 45 minutes and being transferred 4 different times, I just couldn't take it anymore. The last person transferred me to the marketing department? So I just hung up.

I went to the branch on State Road 580 in Clearwater, Florida to open a very specific trust account. This branch has the worst customer service. It was hard getting Ernest ** to return my calls. They were pending their legal department and 6 weeks later still have not heard back. Last time we spoke with him, he said we could take our business elsewhere. That is exactly what I did. Bank of America opened the same account in just 3 days. It might just be me but that is no way to conduct business and Ernest should be ashamed of himself. That kind of treatment reflects on the whole branch.

I wish I could leave zero stars but I have to at least have one to write this, if anyone comes across this message...please heed my warning ⚠️ : DO NOT EVER TRUST YOUR MONEY WITH CHASE! Go to Bank of America or Truist...you'll thank me later.

I've had little issues with them on amount limits and how they hold your money not much resource for investment growth through mobile phone Chase app. My biggest concern for them is the week long card replacement process. They claimed fraud charges for a card I’ve been in and called about trying to get for months that hasn’t worked in stores or online since I have gotten the online replacement card.

I needed a medallion signature verification for an error on one of my savings bonds. The banker was very kind, however, the folks in the Medallion department are complete idiots and would not help me. Now I can't get this fixed. Thank you Chase for not helping your customer. I know you don't care, but many more millionaires will take their money elsewhere. I am very disappointed and I have no other options available to me. You robbed me. The form I provided clearly states "Medallion required". Your policies need to serve the customers. Horrible Bank.

I have found that some branches of Chase Bank make it impossible to talk to a live person. Some branches will only connect with a person if you want to open a new account. If you have a simple question you’re out of luck. I would have to drive over there just to ask a question. Terrible customer service.

They’ve been charging me for a safety box that I closed and submitted the keys 8 years ago. Rep that works at Broadway Astoria Chase Branch didn’t complete her job. Now they don’t want to reimburse me my money, from $830, the manager said, "We will give back only $50," even if she promised when I spoke to her face to face. Very sneaky, Chase don’t care about customer satisfaction and they don’t offer nothing. I’ve been with them almost 30 years, here I am fighting for a mistake that I didn’t make.

Invested in Chase bond ladder that was supposed to be a safe and reliable return between 4-5%. 15 months later a 250k investment returned a little over 1% or $3000! You can put your money in a cd or money market with many other banks and get a guaranteed 5-5.25% return. Chase is not a place to invest your money! Be advised that you will not even cover the rate of inflation investing with chase financial advisors. Learned my lesson and will simply buy a s&p or qqq index and not pay their ridiculous fees and get no return. I repeat do yourself a favor and don’t fall for their bond investments!

This is not a bank. This is a nightmare in the middle of the day. I just wasted almost 4 hours on 3 calls just to get them to release a Zelle payment. They kept rejecting it and ask me to call and each representative transfers me to a different dept. Then they kept locking my account. A very frustrating experience. I used other banks before and never ran in to these issues. My last call I had to listen to a loud hold music for an hour waiting for someone to take my call. I only had this account for a couple of weeks but I'm closing it now. Enough is enough!

Chase, what you have done to me and my family is awful. With no notice and no information on what is going on you completely froze our account and all our money. You've messed up or direct deposits and ALL of our finances. After speaking with managers All we keep getting is no answers and All of our money tied up with no other solution in sight.

They are holding the wire that was sent to us from escrow after we refinanced our property and won’t tell us when they are going to release the funds to us. We have had the escrow call and still can’t get any answers as why our funds have not been released. They have our money while we are paying interest on it to the lender.

This company is a joke and needs to be shut down. They decided to shut down my 20 year old account due to me arguing overdraft fees. When you call they can’t even answer a simple question of why they have zero reason but talked to someone else and they helped out and said that it was due to overdraft fees lol. I’ve paid and yes I’ve argued about them. But what in the ever loving is going on. Mr ** would be ashamed of this type of activity and is insane. It’s time for the government or someone to shut the racist bias company down like they did with Wells Fargo and BofA. It’s time to take a stand of this.

I do not recommend Chase credit cards. I had disputed a charge that I received no service for and it was denied. I had fraud activity which I filed and they denied my charges making me responsible. The fraud team is a joke. They don’t speak English and do not know what they are doing. Stay away from them.

Those fees are killer, predatory practices at Chase. I wouldn't recommend banking with them. Perhaps, just buy gold and bitcoin to avoid having money in a bank at all. I'm not a fan of the customer service either.

After 4 hours at the bank, and 4 attempts, they still could not wire funds (only 10% of my funds they hold), and thus delayed the closing of my house purchase. No explanation, just a refusal. I finally had to get a cashier's check and go mail it myself!

We've been on the phone for over 5 hours in total since yesterday. Going in circles with the never-ending cycle of getting our wire transfer rejected > online account gets blocked > calling CS to reactivate > never-ending senseless verification questions > account gets activated > repeat. To the point where they won't reactivate anymore and pretty much told me to find a different way to get my hands on my money!!!

I made an online transfer from my NFCU account to Chase for 2k. It was processed on May 29, 2024. The funds were debited from my NFCU account on May 30th and were deposited into Chase. In my Chase account, it shows the funds as credited but not available for withdrawal. Though it doesn't show the deposit/transfer as pending, it also doesn't show it as available for withdrawal until June 4th. That's 5 days after Chase took the funds from NFCU. Customer service said it's a systematic transaction that none of the employees can do anything about. How am supposed to pay my bills that coming in on the first of the month. Chase is a scam.

We used a Chase Bank ATM machine on bank property to deposit cash on a Saturday evening. The ATM stopped working, on the screen it gave a telephone number to call, but they were closed. We could not get our money back and the deposit did not show up on our account. Made a claim. A couple days later our account was debited. Today, three weeks later our account has been credited the original deposit amount even though the letter states that they verified the account deposit. The claim was marked as settled. In talking to Chase Bank manager, he stated that these Chase Bank ATM machines are managed by a third party company and he could not do anything. I will continue to fight to get my cash deposit back. Super Sad.

Worst bank in the state of Florida. I tried to do a wire transfer last week and the person at chase bank, Hagen Ranch Road misspelled my daughter’s name and the transaction was rejected. This week I tried to get my new Will notarized and I was told that Chase doesn’t do it, you should see a lawyer. Chase doesn’t offer any services, they only want your money. I will spend all of next week to find a new bank and transfer my banking and investment accounts over.

This review is based on my experience with the Chase branch in Fairfield, CT at 2272 Black Rock Turnpike. This branch is so inept, disorganized, and careless that I suggest that---if you must use Chase for your banking---you avoid it and use another branch. Based on my experience, which is limited to opening an Estate checking account for about a month, I don't know how they expect to win over clients to peddle investment advice.

I have been a Chase customer for a dozen years. Years ago they took care of problems. They closed my checking account without telling me and without telling me why. I called them daily for three weeks and every time I called I got a run around. I called Social Security to change the bank to which they sent my check and even though my account was closed it accidentally got sent to Chase who kept the money. They did not return it to Social Security. This is fraud.

Great experience. Good customer service From Monica. Took time to sit with me and explain my questions. She also helped the teller print out transactions. Would definitely go back to Monica for any questions. Deerfield rd Lake County Illinois.

We recently deposited 28k in checks from clients from reputable banking establishments. We were told they would clear in 1 business day upon deposit. On Saturday we were informed they would be held for 14 days / 4% of the calendar year. I called into the only department available to explain that portion of the funds needed to be made available. Justin from the credit card department (a supervisor no less) did not appreciate my complaint and then threatens to IMMEDIATELY cancel my credit account. This is how Chase responds to complaints. With threats. Rather than appropriate customer service. We are closing our account Wednesday after we force chase to release our funds. Thanks for making this a very easy decision Justin from credit.

Went from Great Customer for almost 10 years to NOTHING!! Ten years ago I should have read TrustPilot reviews of Chase Bank. When their rating is a 1 you don’t want to trust them!! However in the 10 years I have had a Chase Sapphire card, Chase Freedom Unlimited, Chase Slate, and a Chase Freedom cards. I paid off two of the cards last year and closed them. I have kept the Sapphire and Freedom Unlimited open. I have been doing business with Chase 10 years now and I want to state that up until today I have NEVER: been late, over my credit line (or even close), asked for a cash advance, or done even a balance transfer!! I pay my bills on time!

I had fraudulent charges made to my account and Chase refuses to reverse the charges. Completely unfair. They say they are authorized even though they were in 2 different cities 20 minutes apart and they even sent me the fraud alert. Now I have to pay for charges I never even made.

After being accused of wrongdoing profiled, talked down to, demeaned and disrespected by a rent a cop for having a conversation in the parking lot with another person who was admiring my vehicle, I have moved banks as have some friends who were with Chase. I filed a complaint against rent a cop, with bank manager who was less than impressive, she seemed to justify the rent a cop's behavior. Really?! Wow! This was 9:30 am btw.. I also spoke to the bank area manager who escalated it.. I literally didn't even engage or begin any conversation with rent a cop, she came at us and lost it because of her assumption. I did absolutely nothing wrong. Shocked is an understatement! So long JP Morgan Chase..

I am writing to inquire about the status of my mortgage assumption. I first submitted documents to Chase on 10/6/23. I was told at the time that this process typically takes 3 months to complete. It is now 7 months later and I don’t feel that I’m any closer to completing this process than when I first started. I have complied with every request for additional documentation. I have been paying my mortgage on time for 20 years (including the two instances where I refinanced the loan). I have an 800+ credit score. I have enough liquid assets to pay the loan in full 3 times over, not to mention a significant level of assets in brokerage accounts.

Worst company ever!!! Poor customer service. Employees are CLULESS!!! Especially online customer service and Consumer Protection Group. I have been lied to, my accounts breached. DON’T choose this company for any banking or credit card business.

If I could give them no stars I would! Worst bank I’ve ever had, they held my deposit for almost 2 months! No one tried helping me, they kept giving me the runaround and till this day I have not received my deposit for more than $7,000.

I called the client service 2 times to get my taxes documents. They told me I didn’t qualified for it. I insisted but was turned down 2 times. I filed my taxes since those documents were nowhere to be found. I finally got them too late. Chase said it wasn’t their fault and didn’t want to reimburse the amendments fees. Bad faith and they don’t care about their clients. Choose another bank if you want to be treated fairly.

I have been banking with Chase for over a decade and I like how accessible they are - they have branches all over the place - and I like they’re app which has a lot of convenient features but I do not like the fact that they are very slow to make deposits available and they frequently put burdensome holds on checks without giving an explanation. This doesn’t just happen with personal checks, I mean my weekly paychecks that I have been receiving for months from a big company. I have deposited loads of these checks and Chase puts a 12 day hold on them each and every time. Sometimes I can get my funds released a few days earlier by calling and talking to customer service but it is a real hassle to go through that every time my boss pays me. Not only that but it makes me feel unappreciated as a long time customer to the point where I am considering closing my account and taking my business elsewhere.

Worst bank I've ever had!!! Bad for business, and if you are wise, you will change banks, or NEVER use Chase. Their good reviews are absolutely fake!! Save yourselves the headache.. Not even good with simple banking, and customer service is horrible. They play like they can't comprehend English.

DO NOT BANK WITH CHASE!!!! I had to re-open a dispute with a company that is running a scam, and Chase told me there is nothing they can do since the charge is now over 60 days old, never mind the fact that it is NOT my fault they took so long to re-bill it! Closed all accounts and am taking my business elsewhere after 15 years!

It seems the scammers are targeting Chase Bank customers with fraud checks. Because Chase will clear the fraud checks and then hold their customers responsible and will not investigate. This is bad business chase.

My son opened an account and wanted to add me so I could pay his bills while he is in basic training for the army. They preach great customer service but it's the worst. I went in to sign the documents and they took a customer that came in after me and then told me they wouldn't be able to take care of me that day. Even though the teller told me it would take 5 minutes since I have an account already.

In order to get to an English-speaking person without a strong foreign dialect; I had to speak to 5 individuals, restart my call 2 times, be transferred 4 times. Figure it out yourself – in order for Chase to save money on customer service, the customer does not save money, chase does; the customer loses time, which is valuable – all time has a dollar value connected to it, Customer value in not in the equation. The end of the chain is an English speaking customer service rep; who should have been there to begin with! And the customer has to work to reach it!

Chase does not care about cardholders anymore! Chase did not investigate the following and allowed the scammer to keep the money: I attempted to utilize my account for a transaction involving hotel booking accommodations. However, despite my efforts, I encountered significant difficulties in completing this transaction and ultimately did not receive the intended service.

I cannot understand why if I deposit a check online on Saturday, I don't get my money until tuesday, but if I deposit a check online on a monday I get the money in 5 minutes. I was told I can also just cash the check at a bank, which would be great if there was a Chase Bank within 200 miles of my house. Thanks for the stellar ideas.

Stay away from this particular bank. The biggest bank is often not the best. Quality products and services are more important than convenience. This particular bank will close one’s account without notice and warning and without justifiable cause, even if in good standing. This is becoming a major issue in the banking industry this day and age. Any promotional offers received by email or mail from this particular bank are simply discarded. I do not need the drama again. Please use caution when considering banking with Chase Bank and be on alert for possible account closure at any time without notice.

I am continually astonished by the operational practices of Chase and other bank institutions in the US, particularly when considering their approach to small businesses. Despite recognizing that small enterprises constitute a significant segment of their clientele, these institutions seem to disregard the specific needs of these businesses. The pervasive issues surrounding policy enforcement, deposit holds, and other bureaucratic measures appear designed to prioritize institutional interests over client satisfaction. This approach not only fosters frustration but also impedes the potential for mutually beneficial relationships between banks and small business customers.

AVOID USING CHASE BUSINESS CHECKING OR THEIR QUICK ACCEPT FEATURE, ESPECIALLY IF YOU'RE A NEW BUSINESS! As a retail banking customer with Chase for several years, I was initially satisfied with their service. When I decided to start my own business, I naturally considered them for a business checking account, especially after learning about their Quick Accept credit card payment feature for business customers, which seemed like a seamless way to run my business. However, my experience did not match their promises, particularly as a new business.

This bank does not make it easy to change your name. I have been in the branch with all paperwork and had them fax to Chase main and they claim that they didn't get it. I have been on the phone about 9x with them trying to figure this out and some chase reps say they have my paperwork and then I wait for new card and nothing and when I call back they say they don't have my paperwork. Crappy customer service!!

Very dishonest bank and employees. In the past Chase bank was great up until 2020-21. The communication and staff knowledge are now very poor. My mom and I were denied several money rewards after transferring required funds in both bank accounts and investing accounts. The bank claimed each time, that we didn't qualify for not doing it the right way or having missed a date limit. The person who opened the accounts gave us the wrong date and hided the requirements info; even if that was missed the advisors should have called us to warn us. They are doing it on purpose to lure you in and play with your cash, even if it's for a while ..

Poor business and follow through. Good service to get my business but only lost me money over 2 years and then when I closed the accounts, they didn't close one and it went negative balance with no follow up or even a heads up causing collections. This all on an account needed to have a brokerage account with them. Total scam. Avoid at all costs

Chase Bank is totally incompetent with customer service or Credit card resolution. By the end of the day, you have to do all the leg work to resolve credit card disputes. Their so-called policies are written to not to get involved. Don’t do business with a bunch of overseas amateurs.

I wish I could give negative stars because that’s what Chase Bank deserves. I recently applied and received my Freedom Unlimited Card with a $500 line of credit. I called inquiring why the credit limit was so low. Only to be told by one of your customer service representatives that Chase Bank doesn’t set the Credit Limits on their own credit cards. I assure you I asked this customer service representative if she was sure that her own company doesn’t set the credit limits on their own cards they issue. She assured me that this information was accurate. I asked for a supervisor as my head was about to explode with the misinformation that was just fed to me. The supervisor I spoke to was not the least bit helpful and was actually quite dismissive and rude.

LISTEN UP CHASE CUSTOMERS!!! This is real. I'm informing the entire world how Chase bank does business. I Have been a Chase customer with the same bank account for 35 years. I always thought Chase was the best. I never had any problems with chase, until just recently. Personally I'm shocked and I never thought in a million years that chase would do this to me, Chase suddenly and wrongfully close my active account Without any warning which they don't have to give you a warning but... & illegally keeping my money.

Trash company, they did a hard credit pull before even processing my application. I applied for one of their credit cards (I have great credit). They never got back to me on the application status. I called them today and they said my application wasn’t processed due to them needing more personal info (which I sent them a while back). They then said the DL picture I sent wasn’t good enough, so they trashed my application and said I’d have to apply again! Now here I am with a hard credit pull on my report and didn’t even get denied or approved for the card.

Was on the phone for 50 min and 38 sec and transferred 6 times, sometimes to the same dept. to remove a wrong last name from my auto loan account. End result. They were not able to help me. Instructed me to write a request or go to a branch office to remove this name even though it is their error in the first place. Poor security and uninformed department personnel. If you need further info to my bad and frustrating experience. I can be reached at **.

I have been member for at least 15 years, now that a local branch opened in Belton MO I was going to open a joint account with my wife. Had $5000 cash with us. They told me I would have to make an appointment and come back, if it is that hard to open an account, I cant imagine how difficult it may be when I want to get money out.

Please consider this before you open a Chase bank account. I was victim of a fraud 2 months ago. They said they would handle it and asked me to spend time and money during a month and a half (police reports, letters, etc.). To finally deny my case without any explanation. I tried to escalate the issue and all I got was Apologies. I lost all my confidence in Chase. Customer service is terrible.

Just a terrible bank and I have been a customer for 35 years. Have no clue as to why certain overdraft amounts are put into my account, no clue as to why I am not able to call the 800 number on my debit card since I am told I am on a different platform. Can't get almost anyone to provide intelligent answers. Probably will close my 7 accounts.

I have only had issues since I have had this card. The customer service is terrible. I have disputed 1,300$ of fraud charges from another country for a year now and they have closed the dispute 5 times with no resolution and cannot provide reason, they just reopen it every time I follow up. Every time there is fraud from traveling they close and send me a new card (my other cc is able to resolve without doing this each time), then I tell them I will be leaving town and they will leave me overseas without a card. They say they will leave the old card unlocked (they don’t) and the new card never makes it to me. Still waiting on the card they were suppose to send last year.

The worst bank ever. I left Wells Fargo. Go to Chase. Biggest mistake of my life. I dropped Chase and went back to Wells Fargo. Chase customer service management team. The worst I’ve ever seen in my entire life.

Chase Bank continually places holds on my company check deposits and keeps the funds long after the funds have been released to them from the issuer. This problem is constant with Chase banking. It is illegal to keep funds after the heck has already cleared and they do it all the time. They "hold" keep the funds for 10 days, long after the checks clear causing many issues with our cash flow. Their actions cost us money.

Worst bank I have ever had. My card constantly doesn’t work. They hold my business funds every couple weeks so I don’t have access to any money in my business account for payroll. It’s always an excuse and they don’t ever do anything to fix it. I will be closing all accounts and never doing business with them. Please save your sanity and time. Go elsewhere.

Be aware!!! They sent false promotions to use their credit cards, they promised some Credit statement, they never sent anything! You call them and instead of taking care of you, they argued, Look for a better banks out there.

Worst lying bank. There was a promo for $600 if you put $15k in both savings and checking for 60 days. They tied up my money for 6 months promising me I would get my money. Bottom line they used my money for 6 months and only .65 cents in interest. A credit card would have charged me 19% interest if I had not paid them their money. I feel robbed. Worst continuous liars I have ever worked with. Also you have to go into the bank to talk to someone because even if you have a direct line it goes to a corporate office. WORST BANK EVER.

Terrible customer service. Been with Chase over 40 years. We got scammed by scammers posing as federal law enforcement and made payments. Spoke to Chase claims customer service who after 30 minutes said our claim was approved by a supervisor and funds would be credited to our account in 2-10 business days. Then instead of money back we get a letter saying claim denied and no adjustment. Called claim customer service for explanation and after 40 more minutes they said only thing they can do is submit a complaint against the employee. Looks like Chase scammed us as well.

I spoke to a Chase representative about a Zelle transaction. I called to cancel and not moments after I sent it through. They told me, no problem, they will cancel it as the item was sold just after I tried to purchase it online. Later that night, I got notification that the transaction was processed. After multiple phone calls, a Chase representative finally told me they would use the recorded conversation where I was told to coach their team members but there was nothing they could do to recover my funds. Her words “Chase is not willing to help their customers but will use this as a coaching and training opportunity for their employees”. That’s pretty awful for a company to actually say that to a long time customer.

I was unable to get an account number in order to get direct deposit started. I called customer service and got cut off. After calling back someone told me they could help but would call back after speaking with a manager. I never received a callback so I emailed. A customer service person told me they would email me with a timeframe they could call however I never got a response. Today I spent forty minutes on the phone just to find out they want me to go into a bank in order to set up an account. Very frustrating!

My experience with Chase Business and personal is horrible. I received a large sum of money from a sale of an asset and mistakenly let the cash proceeds into my Chase Acct. I live part time overseas and Chase has handcuffed my money with all sorts of excuses and glitches on their mobile app. When I return to the USA I will close the accounts just to receive and use my cash funds.

I'm so disappointed with this company. I called to get assistance & after 4 1/2 hrs on the phone & giving all my information, I was disconnected & the application for assistance was denied. Terrible company to deal with.

I have had a credit card with Chase Bank for over 20 years. I am current in my payments. There is no Chase Bank where I live so all transactions are done on line. I am not able to log on as they disabled my password and are not allowing me to create a new one! I called their so called customer service line and got a bunch of codes that never worked. Then they put me on hold for 2 hours! I filed a BBB complaint and got a call from a scammer with a thick foreign accent saying he was from Chase Bank but I grew suspicious and hung up. My account has been hacked and I cannot get in. It's been 2 months! I filed a complaint with my AG office and hope they can help.

I was a customer. I've had overdrafts here and there. This time when I put my money in the day of when I had negative then got charged 3 overdraft fees and my account was positive. I'm closing my account and going to Mountain America

3 accounts had fraudulent activity - not in my doings - they didn’t back me as a customer - and call over and over for something they are a liable for - not happy- real complaint - when you have an irate customer - you fix the issue - especially if it’s small fix - nothing good to say

I ordered something online and was prompted to try the pay in 4 feature. The merchant cancelled my order and I immediately contacted Chase for next steps. I was told I did not have to continue making payments and that the pay in 4 would resolve. A couple of weeks later, I was told my payment was late and that I was being charged additional fees. After calling Chase again, I was told I received a credit from the merchant for the order and was required to continue making payments ON AN ITEM THAT WAS CANCELLED. I am sticking with PayPal.

Worst customer service experience I've ever had. I ordered the Chase Sapphire preferred card on March 19, 2024. I was told 5-7 business days to receive the card. I waited 8 business days and I called Chase and they said "it could take up to 10 business days". Again, I waited 3 more business days and still no card. I called back and they told me they would cancel that card and send a new card via UPS and it would arrive in 1-2 business days. Waited 3 business days and still no card... I called Chase again, they told me I would have to go onto the UPS website and enter in my apartment number because they did not receive it from Chase and they could not deliver without the apartment number.

How would you feel if your bank sent a copy of your debit card to a random stranger, who then used that card to wipe out your account? That's what Chase did to us. We lost close to 13,000 because Chase Bank sent out a replacement card to a person who pretended to be us, to an address which was not on file, and apparently without any form of identification. We are currently on our third claim; Chase has denied responsibility and has refused to insure our losses so far. We have banked with Chase for more than fifteen years, and they were good to us up until this point. As soon as this issue is resolved, we will be closing our checking account and switching over to Wells Fargo. Do not trust this bank with your finances.

I opened 2 accounts yesterday. The process took over 2 hours with a banker in branch. Today I have spend 4 hours trying to fund the savings account because Chase Fraud Dept keeps rejecting the transfers even after 4 phone calls with them. I understand security, but this far exceeds anything that actually secures the account. After working through very frustrating language barriers & verification, I was finally told chase doesn't have the capability to actually allow external transfers even though both the app & website have the option and allows you to add external accounts, verify, & set up transfers. I was told I had to use another bank to set up the transfers..SO THEN WHAT IS THE POINT OF OPENING CHASE ACCOUNTS??

Chase is unreliable and unworthy of my business. I had multiple wires kicked back and was told they couldn't accept it. I had checks have a hold on them for more than a week for reason even they couldn't tell me. Don't use Chase. I will be closing my account and they will not have business any more. They can't handle my expectations as a bank and I will be finding another account.

Chase is the worst company on earth…Do not do business with them in any way, shape or form. If you fall on hard times they will just turn around and sue you. Stick to American Express or Capital One for your financial needs.

We have banked with Chase for nearly 20 years. Recently someone made a withdrawal of $992 dollars. Called Chase to open claim. Well let the nightmare begin. We have appealed three times, talked to the bank manager twice, wrote to the board of investors-nothing. Chase states I authorized the transaction yet they can not provide documentation they used to make the decision. As I was closing our accounts, I found a personal address and a request to pay the next day. This is the same payment to a credit card I have never had.

My worst experience with Chase. They placed a hold on my account on a Saturday at 6 pm and left it in NEGATIVE (something that is illegal) by order of the court. On Monday I resolved the problem and on Tuesday I faxed the document where the court orders my accounts to be released. Today is Thursday and they tell me that the fax has not arrived and I resend it again and they tell me that it does not arrive. I am with the accounts is HOLD because they do not want to resolve. They can even enter the court and see that the case is closed. but all they know how to say is we apologize for that and I with the 2 accounts on hold without being able to work and that's how they have me. They are hateful, they treat you very poorly and cut off something else that could help? I change banks when releasing the accounts; the worst experience in my life.

My experience with Chase has been horrible in every respect. The bottom line is this: it is easy to deposit money. It is hard to get it out. The worst part of the situation is that when an issue arises, the customer can NEVER speak to a person who is actually involved in making policy. For example, I presented a notarized copy of a power-of-attorney-for-property document to Chase. The document was created by the State of Illinois. The local Chase bank had to send it to an office for approval. An issue came up with someone in the approval chain. However, there was no way for me to have a discussion with this individual. The local branch said that even they could not contact that person or office directly.

I have been with Chase Bank for many years. We have a mail problem in our area in which we are lucky to get our mail delivered 9:00 by PM. Chase may or may not have mailed bill but I did not receive. They started pressuring me to pay bill with late charge. I called, wrote letters, provided proof that Federal politicians were investigating mail issue based complaints. Chase send me e mails bill was late. Never been late always pay on time 20 plus year. Amount $40.00 or so. I paid bill twice and had credit. Ask to remove late charge. In any event when bill was satisfied I cut card up and mailed back to Chase. Now they threaten me with my prime chase card will not honor card if I don't play ball with them. Be assured I will close this account. Also! I am fortune to have many credit cards by companies that appreciate my business. Beware of Chase! After all years I was with them they treated me as a second class citizen. My choice which credit cards I choose. This is still USA.

I received a Zelle payment from a source I had received from many times before. Said "pending". Called customer service to inquire. I was told that the zelle "was not sent in real time" and wouldn't be available for 2-3 days. What???!! What time was it sent in and what kind of garbage ridiculous excuse for holding money? 20+ years with Chase, closing my account now. Last year I was sent a $500 check from Chase for an overpayment on a car loan. They held it for 7 days...Their own check...? No more. Chase sucks.

I reported a lost debit card, got a new one in the mail seven business days later and all of my automatic payments kept going through anyway. Apparently the lost card is still functional. Also, I get a weird activity going on about four days before my paycheck. Sometimes, a mysterious atm deposit of $60-80 shows up and then disappears making me think that I have more money available to spend or my balance just shows one mount and just a few days before I get paid it drops. It only happens right before I get my paycheck to make sure if not careful I get charged a fee of $35 for overdraft. This bank doesn’t let you cancel overdraft protection and now this greedy bank let’s all automatic charges to go through even if you used your debit card and even if you have zero funds available. That didn’t happen before. At this point, I’m just going to close my account and move on.

Chase screwed me. Firstly let me explain. Every time I deposit a check, every single one, they have put on a hold for 10 days. Well this time, I needed emergency help and my folks wrote me a check so I could pay my bills on time! Well they put a hold on that one and then when I called customer service they said they called my folks and got it verified but when they called my folks bank chase said it didn't get verified.

Used to have a checking and savings account in 2021. Both accounts got closed and did not get back all of the money I was supposed to get. Paid the bad check back (came out of savings account closure statement) but am still owed 5,955.59. Was blocked from emailing members of the bank. It's been 2 years ago. I have documents to prove all of what I am saying but cannot put those on here due to sensitivity of information. Money in accounts 39,340.88 (29,035.23 in checking, 10,305.65 in savings) equals 39,340.88. The cashier's check was only 33,385.29. The amount in both accounts (39,340.88 - 33,385.29 = 5,955.59 owed to me).

Called 20x to dispute a pending transaction and not a single person did anything or had any idea what I was talking about. They said they needed details about the transaction even though they have access to my bank information and transactions. Additionally, the customer service rep was getting upset and frustrated with me that I felt very uncomfortable and was very unprofessional. Her name was Gupta

Beware of Chase check fraud claims and positive pay. I have been a customer of Chase for both personal and business banking for approximately 15 years, ever since they acquired WAMU. Throughout this time, I have never encountered any issues with fraud claims. However, a recent incident involving a stolen and modified business check disappointed me with Chase's Positive Pay system. I had a business check stolen out of the mail, modified, and cashed against my business account for $25,000. Despite using Chase Positive Pay for more than 5 years, without issue. When the total on the check did not match what was entered in Positive pay by only a few cents it was blocked from being cashed. This time the system failed to detect the fraudulent activity. This check was to a vendor I’ve done business with for over 25 years and never had any issues. They notified me of outstanding invoices from about two months prior.

They took money outta my account from a non working cancelled debit card and then proceeded to tell me that I updated the card info for these said payments could go through. Which I did not. I haven't even had my new card 24 hrs yet. So someone stealing money at that bank.

I was waiting for 5 hr to speak to business banking today, not happening. They sad "it's Monday" and everybody busy. After banking for 20hr this is not the answer I was expect. Very disappointed and will never recommend it.

March 6th we deposited a check from Navy Federal CU into Chase Bank (our bank), they are holding the check for 10 days. We couldn't get a manager to speak with us, regarding this issue and were given a phone number to call instead. Found out Chase bank has some issue with NFCU, so Chase inconveniences their own customers because of it. This is especially ridiculous, because we went to Navy Federal CU, and the check has cleared at their end, in other words NFCU has already paid our bank the entire amount of the check. The checking/savings transactions online don't show the deposit at all, although Chase says it is there.

Chase put a 10 day hold on my deposit because it was larger than normal. No help from the branch manager in Wakefield RI. This is not the only time that Chase has delayed one of my deposits despite the fact that there has never been a problem with any of them.

Chase doesn't care about their customers. You will not be valued with this bank. I regret opening accounts with this bank. I called and asked for help and I am met with no empathy at all. They do not help with your problems or care what you're going through.

My experience has been anything but pleasant with this bank. It is very difficult to access my funds due to “suspicious activity”. I try to Zelle, it’s under review sir cancel led. I’ve never been so frustrated in all of my life! I want to close it but reading these comments, I’m guessing that would be a hassle as well!

I was given a call by Chase and they threatened me if I didn't pay what I owed (I didn't know I owed this) they will send it to the collection agency. So after I found out why I owed the money, of course I came to an oral agreement over the phone RECORDED AND MONITORED with them. They said it will not affect my credit whatsoever if I paid my debt. In which over the course of 4 months, I did finish paying off my debts. After that, they continued to mark my credit and it has damaged my credit score even though they are the ones who said they wouldn't damage my score if I paid.

We were trying to get beneficiary information on an account for several weeks. Nobody answers the phone when you call the branch, you can never find an account representatives at any Provo branch, they rarely ever return calls or emails. Terrible customer service.

I have tried all day to reach a Chase representative at the local branch by my home in Parlin New Jersey. No one answers the phone. When I called the 800 number they just connect me to the same number that no one answers. I was trying to open a new business account, but now I’m thinking maybe it’s not a good idea. If a bank doesn’t have people to answer the phone they probably don’t have people to help me if I need help. I would not use Chase Bank. I rather keep my money under the mattress. Any other bank Has to be better than Chase, they have the worst customer service and they only wanna operate online. Think before you go to a Chase Bank, it’s definitely to your advantage not to go one of the worst banking experiences I’ve ever had.

I deposited a check from another bank which my receipts states a hold until March 4th. Now they say it’s March 6th. This check cleared my other account on February 26th. No one answers their phone or calls back or responds. The Chase branch is over 40 miles from my home. Terrible customer service. I keep it only because I travel a lot and chase is in all the cities I travel to.

When you sign up for Chase business you have a Chase Quick Accept account. I got a charge for $1,584 from a WePay. When I called chase to do a dispute they told me I would have the money back in 2-3 days. A week later fees are adding up from charges coming and and no return on money. It turns out Chase Quick Accept is actually a 3rd party co that has access to your account and randomly withdraws their fees or money as they see fit. Chase will deny any claim because they own them so not only are you paying outrages fees to Quick Accept the WePay comes in as they want and takes money without notice. Chase would not return money or refund fees for this. DO NOT USE THEM.

My husband and I had an account at Chase for over thirty years. My husband passed away but I kept the account with our money to write checks to pay bills, taxes. I receive a text from them saying my account has been closed! No reason given, head to bank and am told yes it has been closed, once again no reason given and am told will receive a check for amount in the account. I never received the check and have called twice now inquiring as to where my money is. Very unprofessional and no loyalty shown. I am still waiting on my money, I don't understand why they couldn't do a wire transfer or why they couldn't have used priority mail or UPS to end the check. Guess it's easier to blame the post office!

I submitted a large wire transfer from a home sale so that I can earn interest in a high yield savings account with another bank (Chase does not offer any). I have been a customer for business, personal and mortgage related services for 12 years. I have been passed from one person to the next spending a total of 2 hours on the phone answering the same questions with NO answer or formal process of when or if to expect my savings to be wired. What are they doing with my money and why am I not receiving any answers? I have found them to be untrustworthy especially with larger sums of money.

I recently transferred my savings, checkings, and auto loan accounts away from Chase and could not be more pleased that I did so. Chase’s savings rate is absolutely atrocious. I’m getting 11 times the rate Chase gives at my new institution. The customer service is absolutely garbage. After I transferred my auto loan and made new payments to the new entity, Chase kept my auto loan account open to the point it nearly affected my credit score. Their app does not show complete account numbers, yet talking to a human being via their customer service line requires a full account number to be entered. Chase makes it as difficult to talk to a human being as they possibly can, no matter what number of theirs you choose to call.

Updated on 03/10/2024: On 2/5, I brought a check of $5040 from a Canadian bank to deposit in my Chase checking account. The teller told me it would take 4-6 weeks. Since I didn't need the money right away, I let him proceed. After a couple of minutes, I was given a piece of paper, and the teller told me, "This is your receipt." He never mentioned a fee. In about 10 days, I received a letter from Chase customer service that said, "You may be charged processing fees." I called, and was told possible fees are charged by the Canadian bank. On 3/5, I received the money with a deduction of $62. Chase refused to waive the fee. I checked with Bank of America, and they don't charge anything even with a $10,000 check from a non-US bank. I had a very unpleasant experience with Chase.

Chase is the worst credit card company I’ve ever used in 30 years of my experience. The customer service is the worst. I would rate American Express nine. I would give a rating of Chase to -9. They are the worst. You cannot get anybody on the phone for customer service.

Updated on 05/07/2024: UPDATE PER MY LAST REVIEW OF CHASE, SEE PROFILE FOR FURTHER DETAILS: After further pushing with the Executive Office- where I dealt with Sam who was an unbelievably rude and unprofessional individual, including reporting them to agencies for how poorly this was handled, and supplying video evidence of the events as they unfolded, they retaliated by closing my accounts and saying that being a victim of these crimes apparently meant I was "not properly protecting my card." Unbelievable victim blaming. Disgusting company. Absolutely do not do business with these people.

On 1/3/24, I was contacted via text from a purported representative of Chase Bank which appeared to be consistent with a legitimate text message I received a week before to confirm whether a transaction was legitimate. The representative ended up being a fraudulent scammer who had already hacked my Chase account for 10 smaller amounts and ended up conducting a fraudulent wire transfer in the amount of $8,200 to an account purportedly with Navy Federal Credit Union. Upon detecting fraudulent activity, I immediately contacted Chase to advise them and they said they would attempt to stop the transaction. They were ultimately unable to do so for some odd reason, didn’t accept any additional information proving I didn’t authorize any of these fraudulent transactions, and have repeatedly denied both in person and telephonic requests to properly reimburse our bank account.

Trying to manage an erroneous charge, I was shuffled back and forth between disputes and fraud for several hours and finally told I could only send my dispute in through the postal mail and could not submit it online. A company saved my credit card number for 5 months and charged me 5 times the amount of the service provided. I can't reach them because they went out of business. I have tried multiple ways. The dispute team told me they will let the charge stand because I did not save a receipt for the service (that I had purchased 5 months previous). The supervisor told me, "I have saved every receipt for everything I've ever bought. We can't help you if you are not a responsible consumer." And then he hung up on me. I would love if someone at Chase would help me sort this out, but they do not seem interested in helping.

Chase Bank is a fraud in and of itself. They use "suspicious activity" to freeze and keep your money yet can't relay what is suspicious. I deposited my daughter's check, mind you I have the California probate durable power of attorney for my daughter, and Chase froze the account AFTER cashing and receiving the funds. They not only here the check but ALL the funds in the account. They have since closed the account and now 3 months later still will not release my funds.

First I've been a Chase customer since 1998 when I opened my account. For many many years everything was great. All of a sudden I kept getting charged for a monthly service fee but when I opened my account there was no service fee if I used my debit card five times or more within the month. So Chase took it upon themselves to change my checking account status and charge me every month because I didn't have $1,500 in the account at all times. They wouldn't wave the fee. They wouldn't work with me as a customer for 20 plus years so I closed my account. I now do banking with Capital One and I have no problems, and no service fees...

I was charged 9 insufficient fund fees through my account at Chase Bank in the last week due to Zelle going down. When I contact chase they said they could only reimburse me for 3 of them even though I couldn't receive my money due to zelle which is a service they provide on the Chase Bank app. This is sad cause I've been with the Bank for 15 years and never complained about an insufficient fee charge. When I was in the wrong I just took it on the chin but as hard as times are it's sad that chase bank could not see the problem that occurred on their part. This cost me 204 dollars that I did not have to part with and all they could say is I'm sorry. Come on now. Are they really or is that just what they say every time they do this. I mean seriously how can you say sorry after stealing from someone who's already broke. Shame on you JP Morgan Chase Bank.

It's a joke a bank like this even existed. I opened a checking and savings account to take advantage of the cash bonus. They asked me to make a large deposit to qualify for the bonus. So I did. I deposited a check written by me from my BOA account at a Chase atm. WOW how my life was turned upside down ever since. They flagged my account and told me that they'd close my accounts due to unusual activity (i.e., doing exactly what they told me to do). They didn't give me any heads up except for sending a letter.

I am a long time account holder with Chase Bank and I live in the USA yet when I call my bank about questions concerning my account my phone calls are answered outside of the United States. When requesting a US based operator the calls have been transferred to non-English speaking call centers. (I have a recording.) Is there a valid reason for having Americans speak only to people in India, Philippines, Mexico, Columbia, and where ever else Chase has customer service representatives except in the United States. On two occasions calls were transferred to non-English speaking call centers (again I have a recording).

Chase Bank allowed a criminal to use my stolen debit card to access my account 26 times to steal over $6000 and not only did he get to keep the money with no consequences, but Chase kept the fees from each of the transactions! I reported it and they denied my claim - said it wasn't a legitimate claim! They are RATCHET!!

My account had 2 fraudulent transactions posted, I called Chase to get those resolved and credited. They apparently did not notice the website had digital wallet token and sent replacement debit card. The new card also got hacked within minutes of being created and while in transit to me. I called Chase again and they realized the transactions were again fraudulent and mailed new debit card. Now my account has 4 fraudulent transactions and my account is overdrawn, they keep promising a credit and investigation but I am without any money. I can’t believe how bad this bank is, I’ve had this account for years and this kind of service is unacceptable. It’s so easy to resolve these claims if I could go in person but you have to call their 1800 numbers and wait days for any update. Will be closing account when they resolve this issue.

Day 1, Went in to get a Medallion Guarantee. They told me I needed more paperwork. Day 2, Bring more paperwork and the person who does it isn’t there and they don’t know when she’ll be back (and didn’t ask if I wanted to make an appointment). Day 3, Bring ALL the paperwork and they still can’t do it. Apparently a document that is used for the GOVERNMENT isn’t sufficient enough to prove I am, who I am. Absolutely atrocious customer service and zero problem solving skills. Please don’t waste your time going here.

I was scammed out of all my savings by a person having an account with them, they won't give any information to help get my money back, and I know of other person's same problem, police, Bank of America says they are not responding.

Whatever, I'm going with my local bank or my credit union. Tried to deposit money in a new account I spent all day setting up, transaction didn't go through, balance below agreed, and I had just set up my direct deposit to post in 2 days, now I got to change that, since they cancelled my account. I've had Chase credit cards for 25 years. Just like all the rest. I'll go where I'm taken care of, not taken advantage of. By Chase. "Chad"

I was scammed in December a 2023. I reported the scam to Chase Bank. I disputed the charges. That dispute was resolved and my car was credited now and waited 90 to 120 days to try to get my money back from Chase Bank so who really scam me? I say it was Chase Bank. It's sad that you can’t keep your money in the bank these days.

They are playing games on my money and how they restricted my account and had the nerve to close it with no reason and knowledge of the decision making of the closing and now banning me to reopen a bank. I’m about to call a lawyer to sue the bank and now I have to wait two to three weeks. That’s crazy. I want my money by this week. I don’t care how it gets here. FedEx me overnight.

I have been with Chase Bank before they were chase (Washington Mutual). I went to the branch because they declined a $2 charge from a known fast food place, leaving me without lunch or dinner for that day. I was upset and told the branch manager, she did not like my additive and said I was not allowed to speak with any other customers. She then used her discretionary ability to close all my accounts! This messed up my credit scores and cost me lots of money and problems due to all automated bills not getting paid! Management was told but did nothing!!!! More than 20 years with them means nothing!!!! Go anywhere else!!!!

I have never left a public negative review but Chase is very unethical and has been known to drop people's accounts for no reason without any explanation. They have no remorse to the financial repercussions.. They did the same with me after being a loyal customer with no issues. No warning or reason was given or heads up to remedy whatever the issue was..While they claim they have a right to close without explanation, the ethics behind this is just horrible knowing the financial trouble they cause on others. I hope to create awareness of their horrible business practices. I’m just one customer but I will ensure to expose the truth about them.

I went to Chase ATM on Christmas day 2023 to make a deposit to my account. Some of my money show was deposit and next portion never showed up. I try calling to rectify this and all customer service was no help to me.. They can't locate my money.. Chase I need back my money or else I'm going to close my account because your service is bad.. And I need my money that never showed up on my account.

I opened a business account for my dog boarding business, it was closed within 24 hours due to a deposit from a client. They said it look like fraud, they said I would get my large amount of money back in 3-5 business days via mail. It has been 30 days and I have not received my deposit. I called again and was told by a different customer service rep that it would be 7-10 days and I should have it by Jan 18th. I still do not have my money, I will NEVER bank with Chase again, this is the worst experience I have ever had. Stay away!

This is not a helpful review. Chase has been very uncooperative with starting an account. When trying to see why my bank account can be started and it is to close 10 days later, so MY money I can not have until 10 days from now via check from Chase. I have to wait 10days until the "automated service" closes the account to get MY MONEY. Customer service representatives are awful, rude and non compassionate in regards to my transfer money situation.

So not far fetched thinking to believe I was lied to misled in march that the mailings would stop i.e 10 months later I get another marketing mailing.