Chase Bank Reviews

No surprise that the overwhelming majority of the reviews are one star. I suspect that's because half stars can't be given. Chase "made an error" and charged the account of a non-profit business (a church) $300+ in fees. They said "the system won't allow them" to refund that money because the error was noticed more than a year later. The company is basically a professional thief. I pity those who have to work there, because they are part of it and are liable for what this company does.

You know things are not the way they used to be. It seems like everything I do. I have to check once, twice and three times just to make sure they’re on the up and up. I have two CDs and I just googled the going rate is around 4% minimum. I receiving 1.8%. I drilled their ass tonight. I’m probably gonna end up pulling all my accounts out. Like I said 40 years ago you could trust your bank and Jamie Dimon is the worst to the worst. If you can’t trust your bank, I don’t know who you can trust. You cannot reach him at their location. This is just crappy banking method.

Chase Bank customer service in Woodland CA is appalling. Waited for 45 minutes before I was even spoken to while waiting in the lobby. I called Zohara with a question about opening a trust account and was never called back. The branch manager ignored me for 45 minutes. I have been a customer for many years but will think about going somewhere else now.

Run as fast as you can away from this bank! Somehow my card got used somewhere several times. I filed a fraud claim (almost 400 bucks) and the place that my card was used at was whiling to help but Chase wouldn’t do anything about it. Literally told me I had to get in touch with the merchant. The merchant couldn’t give me the person's name due to HiPPA as far as where the money was applied. Chase wouldn’t even try to help me get my money back.

This bank does not even deserve a 1 star. This is the worst bank as far as every aspect of it from customer service to the leadership. I am disabled, homeless, and I have been waiting two years for my case to be approved. It was approved, and I received my back pay from the United States Treasury Department in the amount of 5 figures, which I opened an account at Chase instead of going through my Chime account. I was informed that there would be a hold put on my account as well as the check to verify funds.

I have been a Chase customer since they opened in Arizona. WARNING! They sent out 2 automatic payments from my account that I did not authorize. It wiped me out and now I cannot pay my bills. I'm on a fixed income. Screw Chase bank. Never again will I use automatic payments.

I don’t know how Chase can claim to be a major financial institution while operating like a small outdated mom-and-pop office. I recently had several issues with them, but the most frustrating was them need a full week to clear a check from my insurance company so I could replace my vehicle. I’m pretty sure any major bank should be able to verify a check, especially when it’s one they received directly from a major insurer (USAA), and I know most banks do. Following on, I put a down payment on a vehicle but it was sold to someone else, but now Chase needs three days to process the refund. I mean, no other bank seems to have these issues. Kinda sounds like Chase Bank is in trouble AGAIN. Chase consistently finds ways to hold on to customers money so that they can use it for the banks own investments as long as they can.

Don't know what happened to Chase Bank but they are so disrespectful and rude now it's like they always want to hurry up and get you off the phone so they can go to lunch. You tried to talk to them about how to do things without doing it online and they are in Shock that you don't know how to use the internet. Not all of us were born with a laptop. They should make their services more accessible to people over 60. It's sad that they think everyone was born with a computer in their lap and their customer service sucks. They're rude and disrespectful. I would not suggest this bank to anyone.

I've been a Chase customer for 22+ yrs. Just recently with inflation, high rent, disabled, senior and more have to go into overdraft. Mind you my overdrafts are paid bi-weekly from our direct deposit. I had a few called customer service was told to see which fees I wanted reversed and call back. Called back and spoke with a rude customer service/phone center and made rude comments about my going into overdraft. (1) Chase closed banks in our area, any bank we try the ATM deposit, machines are JUNK. Have had to drive from bank to bank for after hours and machines don't work! Can't even deposit money to keep from overdraft fees. I'm sorry a trillion dollar company and their Customer Service is rude half the time don't understand English, their banks are run down and the ATM machines are junk. Definitely changing banks ASAP

Genuinely worst experience of my life, awful bank and awful service. I genuinely have never had a worse experience. Stay away at all costs. It is not worth it, it genuinely is not. Words cannot begin to describe how bad it is.

I have tried serval time to open an account with Chase and they just don't give a reason why I cannot open the account. It has been more than 2 years and no resolved. Everyone who work in chase cannot explain me. I am a business manager and owner of my own company. I only want to establish a relationship with chase as a owner. It's sad to know that they refuse to help me. Well I guess that they not good enough to keep me. Customer service is very bad.

I use a Chase atm on Christmas 2025. The machine ate my money. Claim filed. Received a receipt from the deposit. Now claim closed. Did not receive my deposit. States I did not make a deposit that day. Someone stole my money.

I took out an equity loan on my house. Dec.15th, Chase Bank denied the wire transfer and so the mortgage company sent a paper check. This was supposed to be Christmas money. I deposited the check on dec. 30th and can't get the funds released. I can't pay my bills, can't get fuel, food. Nothing. They put a "no release" hold it.

Don't bother calling customer service. They are very rude, lazy and incompetent. They will transfer you a million times and/or put you on hold for an extended period of time just to return incapable of answering your questions or handling your request.

We are a small non-profit and were the victim of fraud through our Chase bank account. Chase has done nothing to help us. Over half of our assets were stolen and Chase has done nothing to recover the funds and has denied any responsibility. Someone was able to hack our account and wire almost $20,000 out without any confirmation from us. Chase claims they see no fraud. I guess our next step is hiring an attorney.

The Travel Chase portal is a complete disaster … They rude and unable to fix my name on the ticket. Is been more than a month and haven’t been fix, and they have zero sense of urgency. They will never take responsibility.

I initially went to this bank, with a 250K deposit after my husband died. My brother and I were PROMISED that we would have the SAME person caring for our financial needs and questions, as a ‘private banker’. Nothing could have been further from the truth! As hardships do occur on a ranch (my husband left me running a cattle ranch/wheat farm) as time has progressed, they have become increasingly RUDE when we have issues or questions. Transfers from our other bank to theirs, they place 10 days holds on bank to bank transfers. Today, a customer service agent told me he was not going to service my call, as I ask him to be quiet and LISTEN to the issue. I am going to consult with my brother, but I believe we are going to leave this lying, no service bank and SOON! BEWARE of their promises of services - they lie!

My wife and I own a newer business and and we deposited one check for my job we got paid on it + second check from the same job because there was additional work and the bank said we’re gonna have to put a hold on it like this was 1978. It should’ve been a two day maybe a three day hold but they put a two week hold. Finally we went into the bank and said, "Why the hell are you holding this check so long" and the lady couldn’t give us a reason so she had us call this number come to find out, it was the fraud department. They thought we were committing fraud by re-printing her check. This bank sucks. We do business with another bank, but this bank sucks and the other bank we’ve never had this problem never.

I’m extremely disappointed by Chase Bank. They allow fraudulent criminals to use their bank to launder money in fraud schemes. I am a Chase customer and have been for many years. I was recently defrauded $15650. When I exposed the fraud to Chase, through a Wells Fargo account, they refused to an investigation and customer service support. I’ve reported this occurrence to the FTC and FBI. Chase, do better for your customers.

Extremely disappointed with Chase customer service. The first representative I spoke with was very rude and hung up on me mid-conversation. I called back hoping it was just a one-off experience, but the second agent did the exact same thing. This is completely unprofessional and unacceptable behavior from a major financial institution. I expected much better from Chase.

I went to Chase Bank location for a Business loan. They don’t do them at locations and you have to call up for help. That's no big deal so I call up and sign up. I got wasn’t approved which ok no big deal is what it is but now my business phone gets so much spam calls for loans. It seems like they just sell your info to 3rd parties. Don’t recommend at all!

Chase Customer for over 20 years, I've heard and read the complaints. I tried to wire some funds today and found out how bad they really are, the inconsistent customer service was not much help. Do yourself a favor. Avoid Chase, there's better banking options.

I really appreciate the Sierra Madre CA staff member Leigh Ann for her out of the way courtesy and attempts to be helpful every time. She is conscious of all the customers waiting in line and even greets all who enter the bank. Rick Simpson, President Rick Simpson Promotions

I am extremely disappointed with Chase Bank’s lack of accountability and poor customer service regarding a serious ATM deposit error. I deposited 9 checks made payable to my business at a Chase ATM. The ATM ate all of the checks, forcing me to file a claim. Only 4 of the 9 checks were credited back to my account. 5 checks were missing, despite the fact that a Chase claims representative later confirmed she could see 4 of the missing 5 checks in their system and could not explain why the investigation failed to include them.

They send me a text on Christmas saying closing account. Call them the next day. Said has all rights to close account with no reason. Refuse to give money out of account. Said will mail 6-8 weeks. Never had a overdraft or nothing.

I have had nothing but problems with Chase from the very beginning, and at this point I genuinely don’t understand how this bank is considered “reputable.” From day one, it has been one issue after another, and every single time I reach out for help, I’m met with incompetence, indifference, and a complete lack of accountability. It started immediately when I opened my account. My debit card was lost in the mail, something that was not my fault in any way. Instead of Chase handling this smoothly like any competent bank should, it became the beginning of a nightmare. Endless calls, conflicting information, and zero urgency. I was essentially treated like my problem wasn’t important, even though it was their system and their delivery process that failed.

How Chase Bank ruined our Christmas. Let me preface this for context. I’ve been banking with Chase for upwards of 15+ years, from personal to business even had my children open their first accounts with them. However all that ended today. I am small business owner of a barbershop, over the last few years our industry has seen a significant drop off due to rising cost and so forth. While it has been difficult at times we have been able to manage due to our amazing client base and support from the community.

Worst banking experience. Chase placed an extended hold on a check from a local bank for over 10 days. The funds cleared my personal account 5 days ago, yet Chase is still holding the money until the 31st with no valid explanation. Customer service was completely unhelpful and dismissive. No accountability, no urgency, and no concern for how this impacts customers who rely on timely access to their own money. Extremely disappointed. I would give zero stars if that were an option.

Very Upset at Being with another bank for many years and then just switched to Chase last month and a new sign up checking account 300 bonus I never received. Very disappointed and would not recommend plus looking next year to go back to previous banking.

Worst bank in the area. You can not walk in and talk to a banker. You have to have an appointment. Who has time for that? Get your shit together. Old Second Bank is the best. Hands down. Call them. You people at Chase can take notes and learn from them.

I love Chase Bank, I've been there with them so long I can't remember how long. They always have my back when somebody gets hold of my card and gets it cleared up. When I go into the bank the tellers are all awesome I'm in and out within a couple of minutes, rarely is there a line. They are so helpful and always have a smile and make me feel welcome when I'm there. I plan in staying there for life. 🥰

Without a doubt the worst website I have ever used, if not for Amazon 5% would cancel in a New York second. Whoever they paid to write the code should be fired. I just can't imagine recommending Chase to anybody I liked

Worst bank ever!! Don’t use their credit cards! Fraud department is a joke. Has anyone ever tried to file a fraud claim with Chase bank?? I am completely done with this bank. I had a fraudulent charge of over $800 on my account and they “investigated” and found that it wasn’t fraud even though the company does not exist, there’s no call number, and the charge rings up as “Hilton” which it clearly isn’t Hilton. Does anyone have experience with this? Is there any way to get my money back from a stolen account number? I am absolutely switching banks this!! Chase bank is the real fraud here!!!

Update & Upgrade your staff! It is 2025 no one is here for the games, bullying or embarrassment! No one should feel guilty, ashamed or sad after leaving their bank to handle business!!! Do better #FChase #ChaseGOD

I own a healthcare small business. We have been in business for over 3.5 years. The business is profitable, my credit score is good. I asked today for a loan of only 100,000 USD in order to get rid of another bank loan. My application got denied for some vague reasons. Chase placed a hard inquiry. What a bunch of idiots! I paid a loan of 850K to some Florida bank in less than 3 years. Very stiff, old fashioned and dumb. All of this with a crazy interest rate they were offering of 9.5%-12.8%. I can do better.

The worst bank ever. The people are incompetent. Their policies are trash. Everyone there sucks. The bank sucks. I will never ever go to them ever again. They’re the worst people on the planet. They made me sign my kids check and then refused to cash it so I want to check cashing please I couldn’t cash it because they’re already forced me to sign the check. I hate these people. They ruined my kids Christmas. They’re the worst. I wish them the worst. Rude horrible people. Policies trash just like them.

I am writing to file a formal complaint regarding the unacceptable and unprofessional service I received this morning from multiple representatives. On this date, I contacted customer service beginning at approximately 8:15 a.m. During my calls, I spoke with three representatives—Jennifer (who stated she was a supervisor), Olivia, and Kaitlyn. The level of professionalism displayed by all three was extremely disappointing. I was provided with conflicting and inaccurate information, and at times I felt that I was being misled by each representative.

CHASE. Worst Bank service ever. Just because I reported a fraudulent charge, they change my credit card and dropped my credit access line from $6K to 1K without any communication. I noticed when I try to use mi card, I just received my Chase Bank statement for December 1st and the credit access line says $6,200.00 with $5,500 available. I have been paying loyalty every month but they let me down.

Experienced an unbelievable waste of time with Chase today. I tried and tried to find an intelligent person to help and I literally had 4 hours and 8 phone calls and got nowhere. There is literally no way to talk to someone who can get past the computer screen telling them what to do next. So they have a problem with fraud when getting gift cards for your rewards points.

Bank branch manager was very dismissive and when finishing up conversation on why they horribly handled my dad’s situation at the bank, rolled her eyes when I asked to take a picture for QR code business card. I’m considering a formal complaint and possible legal action. Overall, just horrible communication. They had a security concern for my parents and failed to notify them or me that they were under investigation for elder abuse/fraud. This is ridiculous.

This announcement is to all existing customers with JPMorgan Chase Bank. As 2025 is coming to an end, it’s time for everyone to demand accountability from our financial institutions. Many customers are experiencing unfair account closures resulting in permanent bans from opening new accounts. Worse case scenario, all of these affected customers are currently being denied with the right to an appeals process. Banks cannot continue doing this kind of inappropriate behavior with customers that haven’t faced these problems yet. There should be a law that allows customers to not only appeal wrongful closures, but at the same time, be given an opportunity for reinstatement.

It has now been almost 6 months since I reported obvious, blatant fraud on my elderly mother's checking account and Chase has done NOTHING to rectify the situation. She was obviously the victim of some kind of identity theft or fraud. She does not make online purchases and Chase's security systems, that they claim to be sophisticated, failed to detect the fraud by "YOULEND.COM" and "BUYATTERRYPLACE.COM," 2 foreign entities. This should have raised red flags immediately as she never had valid foreign transaction fees on her account before. Instead, their bogus claims department allegedly conducted an "investigation" and concluded that the charges were legitimate.

Are you looking for a part time job? Become a Chase customer. I first became a Chase customer on November 7th. I have now made over twenty calls, none of which I should have had to make. More than a month later I haven't solved ANY of the issues with this pathetic bank. Currently I am working on redeeming my cash back in the amount of $229.80. I have submitted this cash back three separate times. December 1st, December 4th and of course, again this morning. Have I received my cash back you ask, of course not!

This is the worst bank I’ve ever been a part of. I’d rather have mattress money than do anything with this place, they won’t even let my wife send me money for freaking potato soup without saying it’s suspicious activity, as if she’s not gonna be the one that gets everything if I die through this bank and they don’t know that? Like what kind of bank doesn’t let you use a damn atm in the city you live in, this place is absolutely horrible not to mention they don’t fund for anything important consulting our country because idk they’re a bunch of idiots who are stingy and dumb, will no longer be banking with Chase and to others I recommend not touching this place with a 10 mile pole.

My name is Christopher ** (**) and I bank with Chase. I walked into (1950 6th Ave. Seattle Wa.) one of your branches and was treated unfairly. Its was a Saturday and this was the only branch that's was open on Sat and I had to leave work early so I can get some funds transfer to my kids. I work in Alaska all year long and we just docked a week prior. So I get there and get to the front where the Manger of the branch (Haydra) was and greeted her and told her my situation... "Hey, I just got off the ship and trying to get some funds to get to my kids before you close." She ask for identification and once giving to her she said they will probably to a verification check to see if I am who I say I am. I replied with, "I just was to another location closer to my vessel and was able to get funds from my account with no problem but she was persistent about this check and just like she predicted it happened."

I needed to get some cash to fix my car. It is $3K, I have $2K so my sister sent me $1K through Zelle. We do this all the time back and forth. That was on a Thursday morning. It is now Sunday afternoon and still no cash in my account. It left my sister's account on Thursday. Chase sent both a text and e-mail to let me know they were transferring the cash on Thursday. I will have missed 2 days of work and will probably be fired when I can't get in on Monday!

These bank over all needs to change their logo from Chase works for you, to chase don't care about you. They will see you as a dollar sign not a decent human being you are. Their jobs are outsource to India to the point all they say is, "We can't help you" from their end.

We open high school account for my son's deposit check, The check got returned, The bank closed the account. Also he received two direct deposit from his work (individual learning program) he enrolled in.

If I could give Chase negative stars, I would. I’ve banked with Chase for over 40 years, with multiple personal and business accounts, and what happened this week was beyond unacceptable. I opened a new business in August and opened a business checking account with Chase, just like I’ve done many times before. Two days ago, I received a random email saying my account was being closed — with zero explanation. I assumed it was a scam until I called the official 800 number. Unfortunately, it was real. Chase closed my account and refuses to tell me why, despite the account having thousands of dollars in it.

Worst banking experience ever!!! Lack of communication. Closed my account 2 days before Thanksgiving for no reason after allowing me to deposit my check in the account. Never informed me that my account was under investigation and pending closure but still allowed me to deposit my check. Closed my account. Suddenly would not release any of my funds to me. Have to wait 3/4 weeks for them to send it in a check in the mail. Literally put me at an inconvenience especially during the holiday season. Customer service representatives don’t care, had one hang up on me. The Chase branch office in Conyers, Georgia was very incompetent and the branch manager was rude.

I got charged a $40 late fee for a $40 late fee for a $40 late fee on an inactive account because I was not aware of a very small balance. It feels like Chase is getting away with stealing money on a technicality.

I had a rather disappointing experience with Chase Bank in Houston. Even though I paid my installments regularly and sometimes even earlier than the due date and even overpaid they still ended up charging me extra. They told me it was due to a system error. I spent about three or four months dealing with this issue, being passed from one employee to another and then to supervisors, none of whom could explain why this extra charge occurred. In the end, I gave up, and they said they would try to reduce it from my future payments. Overall, it was a really frustrating experience.

Chase is the worst at administering money to beneficiaries. I have been a trustee both before and after death of someone with an account at Chase. Fortunately we kept it a small account. Banks in general are terrible for a trustee to navigate but Chase is the worst. They never sent any reminders about updating beneficiary, so I did not know and the owner I am sure forgot all about it. Apparently a beneficiary was put on the account years ago before the will was written. They will not reveal the beneficiary, they will not make any effort to contact the beneficiary, they did not allow me to put the account into the trust even when she was still alive. They insist I go to a branch who will in turn communicate with their legal dept. I did that multiple times. I have not given up but it is very possible the money will never be dispersed, the bank will keep it.

It would have been fair for a financial institution like Chase Consumer Affairs to notify me in advance that my checking account was going to be closed, or at the very least to provide a transparent and clear explanation regarding their concerns. I am a civil engineer by profession, a college graduate, and someone who works daily to earn my income through legitimate and verifiable means. There is nothing in my financial behavior, transaction history, deposits, or transfers that should reasonably classify me as suspicious or high-risk. If my account activity had been properly reviewed, it would confirm there are no fraud cases, chargebacks, disputes, unauthorized access reports, or irregular deposits.

I have been a customer since 2023 and overall Chase bank is great when it comes to customer service. But twice already in 2 years I have been overdrawn on my account due to their negligence. I called chase on 11/29/25 and to make sure my account balance was up to date due to not wanting to become overdrawn and the person I spoke two reassured me that my account was up to date but then I checked account this morning and now I am overdrawn $25, yes I understand this is my account and I am responsible for it, but chase has me under the assumption that all my pending transactions have been cleared is not okay, this is how people become overdrawn, can you imagine for someone who like myself is on a fixed income and becomes overdrawn $50 how those surcharges could deplete their bank account, not happy with their services, if this ever happens again I will find another bank to bank with.

The mortgage assumption process has been nothing short of a 3 legged turtle going uphill in the sand. Divorce caused the assumption, because I kept the house. Originally I was told 30 days, EVERY time I call they extend the time frame. 60 days, then 90 days, then 6 months, now today SOMETIMES IT CAN TAKE MORE THAN 6 MONTHS🤯🤷‍♂️🤦‍♂️🤬‼️ How can they just randomly extend the time frame at will⁉️

Chase Bank is the worst bank I’ve ever dealt with in my life. They hold your checks for 10 days. Somebody Zelle money to you. They want to hold it for three days. Even though it’s somebody that sent money to you before it’s showing taken out of their account already, but Chase will not release it into mine. Not a happy customer. Will be changing banks ASAP.

I have banked with other banks before and Chase is the worst bank ever. I wouldn’t recommend this bank to no one. After banking with Chase for over two years they closed my account out for no reason at all with all my money In the account. I did not receive any letters or emails stating that my account was closed. Then when I called them they tell me they will mail my money in ten days in a check. Right here at the first of the month bill time now I have to wait on my money and I will have late fees because of chase. I never heard of a bank that close out accounts for no reason at all. I went back to a credit Union bank at least my money will be secure there.

I called Chase, in regards of a fee associated with my card. I made a purchase for product via Venmo. Venmo charged $63.46 and Chase charged $109.46. I went through all my disclosures and nothing saying cash advance charges....which my transaction was a purchase not a cash advance. Beware!

They have terrible customer service and are rude. I was called five times about a single ACH transaction, but it was never processed. So I spent three hours online answering the same questions. They act like they can talk down to their customers. Forty years at this bank and I am moving my accounts. They could care less.

Honestly, no star, 'cause they’re the worst bank ever. Not only do they sell you personal information and leak out account numbers to who knows who, but they also scam people, and their staff are rude and racist. No wonder why they have so many problems.

My Chase Disney credit card was opened in 2009. My credit rating is exceptional. I stopped using it as an "everyday" card when Disney went "woke", but I did use it occasionally to keep the account open. Chase decided to CLOSE my account without any type of warning! NO letter via US mail, NO email, NO notice on the accounts page......NOTHING! Very UNPROFESSIONAL. Stay away.

Chase banks in general don't answer their phones. Have this problem in several NJ branches and the same problem in Colorado. I even pressed the extension to "Open a new account" and still no one answered the phone. Kept re calling for half hour. Waste of time.

Chase bank doubled a transfer from my savings to American Express causing my other accounts to be withdrawn. They claim to remedy it will take 10 days to a month. It was their mistake and all customer service people are hard to understand and talk over you from a pre written info paper.

Worst bank ever. They love to hold your money. We are in 2025 not 1980. A check should not take 7 days to process. The banks are a sham. Do your research. I’m highly disappointed in Chase and the customer service team. The gentleman told me the only authority you had was basically answering the phone that he is no service to me and the best thing I could do is just wait to me. That is not very good customer service.

Worst customer service ever, the process is not by policy but by assumption of the representative and bad attitude on all of them; supervisors are the same; I regret my decision of opening a business account with them.

I've had Chase for 5 years and it's the worst bank I've ever had. I have had more than 12 fraudulent charges go through in the past 2 years, but Chase denies my charges that are actually me from a company that I bought for for 2 years straight every month. A fraudulent charge from Hong Kong went through on my account for $102.98. Somehow Chase let that go through. Again, Hong Kong. So I call and Chase reverses the charge and a month later recharges me that amount. Chase says that the company gave evidence that I'm the one that made the purchase. I have a police report from my purse being stolen with my phone in it. The purchase was made 1 day after the theft but instead of Chase contacting me and saying, well the merchant is giving this evidence saying it was you, which is absolutely impossible how can they prove it was me, and then allow me to give them the police report showing the facts of my belongings, they didn't.

I'd like to leave a 5-star review for Chase Bank Officer ** who works in the branch located at 2623 E 17th Street in Brooklyn, NY. ** provided an outstanding customer service and exceeded all of my expectations with her professionalism and knowledge. From the moment I walked in, she was patient, attentive, and genuinely focused on helping me with my needs. She took the time to explain everything clearly, guided me through each step, and made the entire process smooth. Besides helping me to open a checking account, Natia even went above and beyond explaining to me about opening a savings account toward my future retirement. It is rare to meet someone who combines expertise with such a warm and supportive attitude. Natia is a great asset to Chase, and I am grateful for her assistance. I highly recommend working with her to anyone who wants a truly exceptional banking experience!

Tried to go online to cancel an auto pay, which was next to impossible, tried to call customer service, and I just got put on hold when I asked to speak to a supervisor because they could not verify me.

Chase bank after years of banking closed my account and refuses to give me my money! I have brought in a power of attorney and they still refuse. I am so angry and done with them. Next step is an attorney to sue!

If I could go any lower, I would. Chase Bank is by far the most frustrating, unreliable, and inconsiderate bank I’ve ever dealt with. They take money out of your account with no warning, no explanation, and absolutely no accountability. Customer service is useless—every rep tells you something different, and none of them actually fix the problem. The fact that a bank this big can operate with this level of negligence is insane. They inconvenience you, mess with your money, and then act like you’re the problem. I’m beyond fed up. Chase needs to get it together because this is unacceptable. Save yourself the headache and bank literally ANYWHERE else.

I recently referred a friend and while at the bank I saw a site on their tv that said refer a friend, get a 50 dollar cash for the referral. I was told that the friend has to use the online to open the account. We tried it and it don't work now. I feel Chase is a petty of a bank and I am searching for another bank. I was with chase for 13 years

Recently had an issue with my account is now restricted due a bad situation. They monitor what you do closely. Sounds like Big Brother to me. I have to wait for two days for them to reject my paycheck. So I have to wait until my company gets the rejection, then I get my paycheck. I don't trust a bank that's not accredited with the Better Business Bureau. Look it up, it's not on the list of accredited banks. I don't care good they think they're. People have complained about them not doing the right thing about Zelle, either. It's on the reviews about the situation with Zelle. I think Zelle should be removed from any banks.

Called Chase Bank on October thirty first to discuss a report to the credit companies showing I was thirty plus days late. I explained I did not receive a bill by email. I get all my bills by email. They explained they sent it by mail and I resolved that problem. I asked if they would remove the thirty day late notice to the credit agencies because I did not know I even had a bill. My loan officer had told me when I was applying for a loan through the VA that the VA will not give me a loan if I had one late payment and I would have to wait another year and not miss a payment.

Chase is one of the worst banks I've done business with. I finally had enough and closed all my accounts with them. Their fees are ridiculous, they don't seem to know the meaning of customer service, and their policies are clearly designed to separate you from your money, and for all of this they don't make up for the terrible service and policies with better interest rates. I won't give the whole laundry list, but I will provide three examples of why Chase is a terrible bank to do business with:

As a former small business owner, I truly HATE writing negative reviews, but... I contacted Certified Diesel to have them come out to do a diagnosis and repair on my generator. I was required to put a credit card on file in order to have them come out. At that point, I knew I would be charged $180/ hour plus travel time. The day of the service, I was called by the representative at the 0259 number that they had a technician in the area and he could drop by to see me thus saving me the travel charge. He arrived about 12:30pm and left about 2:00pm.

I had a late fee on my HELOC. Paid it immediately. A "fee" kept appearing on my statement, I thought it was because the HELOC was overdrawn by about $400. The fee kept appearing after the overdraw was paid, Called. Told the first payment was applied to principal as were the last 10. I was still being charged the late fee monthly. Sorry can only refund 3 months worthy, Should have used the change in payment method, which is not explained/mentioned on the monthly statement. Told I should have called to correct their error: ie,.it was my fault they made the wrong application of the payment.

Account was locked a year ago. A fraud charge of $35 occurred this summer. Late fees, no notification, no reversal. Never will do business with them again. I only found out about the months of late fees do to a refi loan.

The worst bank in the world! I made an electronic deposit and two days later my accounts were restricted and closed soon after. All due to the fact as I was told by Chase fraud dept that the issuing party (bank check was from) did not respond electronically within 24 hours when the verification process began. Since the issuing bank did not respond this automatically flagged my accounts as a big fraud threat. Well this check was issued by the IRS from the United States Treasury and may have been delayed because the government is shut down.

Absolutely horrible service. Had to cancel my card. Waited 11 DAYS to get the replacement! Finally called them and the woman cancels the second card and tell me I have to pay $15 to expedite the replacement because the first one hadn't shown up yet. Now it's going to take 2 business days and today is Thursday so that 4 more days with no access to anything. They suck! I feel closing my accounts and going somewhere else!!

I'd give 0 stars! A terrible experience at CHASE bank! A simple wire turned into a farce. Here's why: I drive all the way to a Chase bank to talk to someone in person since I am not much into online banking and devices. I also feel safer doing banking right at the bank! It took about 15 minutes for the paperwork and the employee was friendly. In the end the superior confirmed the transaction. All settled, all done. NOOO! 20 min later I get several texts and calls and an Email from Chase. The wire is on hold, I need to call back.

Any bank that has to give out free $ for you to open a checking acct - run! I would never have dealt with them except Amazon partners with them. Never apply for the credit card with Amazon. It hurts your credit rating. Terrible customer service and I was hung up on also. Sounds like a trend of theirs…

I don’t remember who I spoke to but was very rude. Didn’t feel like she wanted to do her job or anything. Even hung up on me. Very rude customer service. This is the reason why everyone talked crap about Chase.

I've been a long time customer and usually can find solution on my own. This time I reached out for assistance since my scheduled property tax payment for a precise day of payment was delayed hence a late fee penalty was assessed unto my account. My personal banker deferred me to customer service department, I supposed not wanting to deal with the issue. I didn't get far with the CS either basically telling me that it was my fault that I didn't specify the payment had to go out that particular day???

Chase Customer Service is absolutely horrendous and so is their claims department.. going in the morning to switch all of my bank accounts and credit cards out of Chase. I will never ever be doing business with them again. I highly recommend anyone reading this to do the same.. horrible.

This is by far the worst experience I have ever had with a bank. I needed a new card due to my current card being damaged. I ordered a card off the app and waited 1 week for it to arrive. The card that arrived did not work. I reached out to customer service and confirmed the card's expiration date was wrong. I waited another week for a second card to arrive. I activated the card this morning and the card will not work for online payments. I call customer service a 3rd time where I am informed I have an entirely new card number due to a claim that the 1st card never arrived however the card I received this morning still does not match the card number on file.

I've been bank with Chase for 7 years and was not aware I couldn't receive wire transfers. Sold a house never received the money because chase rejected the funds. Said because fraud. Last time I checked, fraud came out. Not in. I would not have known this if I had not called. They received the money in mins but take 2 to 3 business days to receive back. Is absolutely horse ****. I will be close my account and I don't recommend anyone banking with them. God forbid if you need talk to anyone at bank my phone because they never answer the phone.

I'm having a problem with a recurring 2,500 purchase that Chase Bank keeps taking out of my account even after I posted a receipt showing the transaction was paid in cash. The business owner is not disputing the fact he's already been paid Yet Chase keeps telling me to wait 3-5 days for the claims department to fix the problem. I'm Tired of my money being held and returned anytime the bank wants to.

This bank does nothing for its customers, they give little interest on their savings and checking accounts, they just changed the yearly charge for their Southwest card to $229 up $80 from last year, I guess they have to pay for their 3 Billion dollar building in New York.

My father made a deposit in my Chase account for 2400 dollars because I was facing an eviction the following day, and it was of the utmost urgency that I get my rent paid. He made it with a very high-numbered check from a Wells Fargo account, a bank with which he had been with for thirty years. I had been with chase for over 15 years.

I just had two separate calls to Chase customer service, and both people who answered were incredibly rude and ultimately offered no help. The first one's name is Linda, and I don't recall the second one's name, but they both work in the fraud department. Apparently, the second one contacted Linda before answering my question. I've had a Chase account for almost 10 years. We have a problem with the account that I need resolved, but neither the bank nor anyone on the phone seems to know what to do; at least, they can't seem to agree. It's stressful, and on top of that, you have to put up with the customer service representatives' bad attitude. I recommend that if you need a new savings account, think twice before going to a Chase branch.

Without a doubt, the WORST company I have ever dealt with in terms of customer service. Their people have no knowledge of policy or law with reference to my account. Their people are half retarded when it comes to understanding customers' problems and even worse, trying to solve them. Their new AI solution will arbitrarily decline your transaction, or even disable your card, until you call them and beg them to turn it back on. The ONLY reason I didn't close the card is that I am currently on travel. But rest assured, once I return, I will close the account. I won't do business with CHASE again and will tell UNITED that our current relationship through CHASE is unsustainable.

The Chase on Marine Drive on US 19 the drive thru service is the best. Chris went out of his way to get my other child a blue raspberry lollipop, he is also very knowledgeable about the different accounts available for different teenagers.

Terrible experience, their digital experience and customer service is horrendous. I opened a business account in person and after a few days I am trying to link my personal account so I can transfer money. However, they have been pushing me from one line to another (compliance, online help etc.) and I am yet to be able to do this simple thing of bringing in money to chase!! It’s ridiculous and I wish nerdwallet considered customer reviews before rating them as a top business bank.

Chase seems intent on making life as difficult for its customers as possible. First, they removed the "Edit" option for my automatic transfers every week. This meant every time I wanted to tweak my transfer, I had to call, wait on hold for 15 mins, and cancel it manually. After the third time of this nonsense I threatened to close the account. Magically, a manager was able to restore the "Edit" option as a courtesy. Now, they refuse to increase my Zelle limits, so I can my HOA bill in full every month. They claim it's Zelle, Zelle claims it's them, and I will be going to Wells Fargo :) Where I can spend MY MONEY as needed. Keep up the good work Chase 👍

Small depositors are nothing to them but people to exploit, pooling their deposits to invest and profit. I have a medium-sized settlement, around 50k, coming in a week. I will not be depositing it in this faithless concern. They are not a financial partner in any way, shape or form.

Do NOT bank with Chase Bank. They do not tell you anything honest or upfront. The first person I talked to upon opening my account told me, "Oh yeah, we should be able to release some of the funds upon opening the account.." But when we went to the teller only AFTER MY CHECK WAS ALREADY DEPOSTED was I told my check would be on an 8-day hold! 'Because people have stolen money before' and 'To call a number in 2 days and see if they can release the funds then'. Well, I call the number. One person says, a supervisor will review it and it'll be released in an hour! Oh yay, great, I'll have my money. 3 hours pass and no money. I call again 'No. it'll be 8 days. Nothing we can do because we can't verify the bank has the money'. Dude ?? It's a bank. Call them. 'They dont deal with third parties'.

Chase employees stole from me and gaslit me and made false accusations. There is a theft problem and an emotional abuse problem at the supervisory level at this bank. I would suggest banking anywhere else. I banked with Chase for 15 years and have always had problems with their treatment of me as a customer. I have closed my account.

They are holding my money after they closed my account for more than 100 days. stupid reason that am not aware until now. More than 100 days and they never send my money back. Garbage bank. Not trusted.

I have a Chase Business Checking account. I had fraudulent charges of $48.90 every month from March through October, 2025, when I noticed the fraud. I disputed the charges and Chase has a policy of only reimbursing the 1st 30 days of the Fraud! So Chase gives their business customers NO FRAUD PROTECTION!!!! BUYER BEWARE!!!!

I work 5 mins away from the Chase Branch located, 3109 W 26th Street, Chicago, Illinois 60623. I signed in with a representative to speak with a branch banker on Tuesday, October 28, 2025 and was told that there were only two bankers available and two persons ahead of me. I waited from 10:05AM to 11:16 AM and the manager was unavailable, the bank had not many clients at all. That was the worst customer service I had ever experienced at this branch. Please learn to be considerate of your non-Spanish speaking clients. I am exhausted from missing lunch and knowing that I never got my serious issue (a serious mistake made by Chase initially) resolved by Chase bank, Little Village.

They staff are friendly and knowledgeable (or at least they have known how to do anything I have asked them about). They have a lot of locations and they always feel open and comfortable. Like this bank much better than any I have done business with before.

10/3/2025 around 14:00 was my 1st time to Chase Bank located at South center 321 Strander Blvd.,Tukwila Wa. 98188 In my checking, first I deposit the check then I withdrew $800. While handing my transactions the teller Ms ** was still talking with her colleague next. I withdrew $800 and asked her to put in an envelope. She didn't count the money in front of me but placed into the envelope. (All these you may checking from your Security Camera). I have to pay to the handyman so I was in a hurry .After returned home I found there was only $600. Called CS, she told me to go the bank in person on the following Day. The manager Ms ** agreed to follow up. I don't accept the $40 returned in my account. I swear that the teller didn't do the job well and owed me $200.

They pulled a credit card payment without any notification or authorization, then bounced me across 5 different customer service agents before claiming they couldn't cancel the payment nor refund me for 7-8 days. Might be a matter of life or death. Deeply disturbing customer service experience. They weren't interested in hearing about the potential vulnerability or fraud occurring through their very own mobile application.

I have been a Chase customer for over 25 years and their service has declined terribly over the past five years.. My commercial lending experience has been the worst of all. Requiring documentation over and over again, claiming not received, resubmitting and then again claiming not received and then penalizing the borrower who has had an excellent payment record. The system they have is antiquated, overly automated, complicated, requiring multiple emails, phone calls, verifications, and endless delays, just to find out there is no one with any authority to resolve any issues.

I know we are all contractually bound by Chase's policies when getting a credit card from them. Most of us are taken through a brief overview about the various benefits of using a Chase visa card versus other cards on the market. What their associates aren't good at....or very good at is how they gloss over the extreme fees we are issued if we either underpay the balance or are late on the payment! They are truly thieves on what the late fees and charges are considering the high interest rates they already have attached to these cards!

Back in June, I opened a checkings and a savings account. Given them $2000 in total, I was promised $3000 for opening my personal checking and savings account. They never sent me the code in my email And now they're telling me. I have to go back to the branch even though I live in Florida and I move from New York. This is how they make sure not to give you what they promise. Chase will lie to you. Don't open an account here.

Chase routinely ignores any outside contract terms and allows its customers to commit fraud against small companies, all the while collecting additional fees along the way. It's unjust enrichment en masse. Small businesses can't fight back legally and Chase knows it.

Been a private client for well over 20 years and the hell they have put me through after my husband died is unbelievable, especially since we had so many phone calls to make sure we were very prepared with our 3 accounts, our investment accounts and our mortgage. They shut my husband's side of our 2 checking accounts so I have to redo all of our automatic payments. They refuse to accept my new insurance, which pays up til August of next year. I have emailed the entire will, property deed, death certificate and proof of insurance. Mind you, everything was held jointly, but they still won’t accept it. Have also had both checking accounts hacked so many times. I had to do the legwork because they allowed a $4,000 6 hours after they closed my account. The incompetence and attitude at all of these apartments is absolute horrible.

I have been a loyal customer of Chase for almost 15 years with both personal and business accounts. Within the past year or so I have had several issues with chase. Especially with their customer service representatives. They are rude, can't speak English to the point that I can hardly understand what they are saying and they are not helpful. When your calling your bank, it's very frustrating when you have someone on the other end that clearly is not interested in helping. My debit transactions for some reason have been rejected and have been flagged as possibly fraudulent.

After having been with Chase for 30 years, I am increasingly disappointed in their service over the last three years. I have had trouble and inconsistent information given to me at standing bank facilities in two different states and with online support. They have charged outrageous fees recently for my accounts and give rates that aren't suitable for the economic situation. I'm not sure what has happened but regular persons can no longer afford to bank there. Moving my money around has also become cumbersome from their end, NOT timely, and frustrating, even internationally (not a recent issue - a significant amount of money being transferred years ago just "disappeared" in the process from Chase's end for two months!).

Chase bank is poor customer service. Really they’re gonna hold my check for $200 for a review. That’s a New York State check OK so you don’t want to release it. That’s fine. Now you lost a customer. Very very, very poor customer service and if I was to rate this bank. I’d give you a one star. Now I’m gonna close my bank account out and do business with somebody else. How about that? Thanks for your service cause it was disgusting.

Chase has a hold on my deposited check and has passed the hold date listed. I have a 27-year personal and 19 year old business account and have deposited checks from my same clients for the same amount of time. This is my working capital on hold, it pays my bills, mortgage and everything. Chase for the last two weeks have accepted monthly pos overdrawing my account and tacking on overdraft fees while a $15,000 deposit sits in their so-called BS limbo account, while they check to see if their 27-year customer is depositing fake checks.

I took my Jeep Renegade to the Shell station on Duke street in Durham, NC and put $30 and change worth of fuel in it. Filled it up. Then I see a $70 even charge on my account from Shell. I assume it was a hold because fuel stations do that. It never changed so I called the fraud department of Chase and the lady whose English wasn’t that great repeatedly tells me there’s nothing they can because I don’t have a receipt. So I have to prove to my bank that I didn’t get $70 worth of fuel instead of the store proving that I didn’t get get $70 worth of fuel because there’s no way they could. Also the store's number was just an automated message that told me to call my bank. Thanks for looking out for my money Chase.

Those bank tries to hold your money as much as possible. I deposit a check from that bank and because I'm an account holder they hold the money but if I take the check and I don't hold accounts there I get the money immediately. That explains itself and the character of this bank. Not a customer concerned bank. More concerned about getting new customers and that's because they can't keep current ones.

US Banking and in particular Chase are in the dark ages when it comes to digital, secure and modern transaction management. Coming from Australia with a modern, seamless and cutting edge banking sector, and having experience in several other nations, the archaic and bureaucratic nature of Chase in the USA is a nightmare. Avoid if you can and look for a smaller more innovative customer focused bank. They may be big, but bigger is certainly not better in this case.

Sent me a credit card with no way to access my account and the customer service is so awful. Literally got hung up on on multiple occasions. I will never use this bank again. People who work here don’t have a clue what they are doing.

If I could give 0 stars, I would. Chase is absolutely horrendous. One time I disputed a purchase that hadn’t arrived and was lost in transit. The item arrived a week later after the dispute was filed. After providing MULTIPLE receipts and proof they told me that the merchant had refunded me. This was false and they still denied my claim. After showing transcripts, RECEIPTS and tracking information they said, “The merchant says they won’t pay us so we charge you.” WHAT SENSE DOES THAT MAKE.

Someone from 201-659-6112 called me today. After looking up the number I found out it was Chase. I am registered with the national "do not call" list. At least it wasn't a spam call but could have been a sales call. Either way, I do not like being randomly called like that. Not interested in anything anybody is selling or promoting.

To whom it may concern, The scam started on September 10. They Threatened then intimidated me that accounts would be set up if I didn’t listen to them, thousands of dollars will be taken out of my account through Zelle. I just got scammed on my Chase account got a phone call number. Said it was from Chase. Told me that I was being hacked in New York through my Zelle account phone number and they needed to give me cancellation codes for two attempts under 1000 each. Scared the heck up me and convince me to go along with him. Gave me some cancellation codes to give to Zelle. Gave me a number for Zelle. Called Zelle so continued. Did some maneuvering through my Zelle account. Nothing happened. They said they will call me tomorrow on the 11th and they would straighten everything out.

Worst customer service!!!! And specialist was rude. Couldn't comprehend what I was saying. On the phone for over an hour and still couldn't help. SMH. I hope I never have to talk to customer service again....

We have put two home mortgages with Chase and have checking, savings, etc. with them. Went to deposit a third party check with that party with me from one Chase account to another and was denied the deposit. Further, I was told they just changed their policy a month ago. What kind of stupidity is this. I am working on moving CDs and all fund from this Bank. I wish I could pull my mortgage from this institute. I have other checking including a credit union - and an on-line bank checking and savings and have gotten better service from them by far. Hope people read this a stay away from Chase!

If I could give zero starts, I would. I just opened an account online 3 days ago. They wouldn't honor Zelle payments coming in or direct transfers. Been called by their fraud department 3 times so far.

Worst customer service from a bank. Calls rerouted to Manila or other international location. When requesting to speak to US based support still got sent to Manila. Hard to understand accent and bad connection problems. Chase should be ashamed of the service they provide. America is declining fast and the banking support quality is just another example how we fail.

Chase has gone completely downhill. My problems started from the very beginning. When I first set an appointment at the McPherson branch, the banker sat in his office doing nothing while we waited in the lobby. The receptionist kept asking if he was going to take us, and he said, “yes, when their appointment time is.” Then, five minutes before my appointment, another customer walked in and he helped them instead. I got up and walked out. Ten minutes after my appointment time, he called saying he was “ready now.” I told him I had already left — my time is just as valuable as his. Thankfully, the Granbury branch treated me better and helped me immediately.

Opened a business account. Bought checks for the account. Chase suddenly closed the account without warning and without explanation. Calls for follow-up all end with "we can close accounts for any reason or for no reason and don't have to tell you why." Cancellation is irreversible. Money spent on checks all wasted. Money deposited into the account is inaccessible until the closure is finalized. Disgusting behavior.

I switched banks after my old bank allowed someone to withdraw money from my account without any ID. When I opened my Chase account, they knew my situation. When I was waiting for them to finalize my paperwork, there was a long line of people waiting to see the representative. The rep called out to me and read out my Social Security number in front of everyone and asked if it was correct!!?? Luckily I haven't had any issues with that. There's a bank in every neighborhood, so I keep Chase for the convenience. I would have given a five-star rating except for that one incident years ago.

Despicable bank. Worst customer service, on the phone and in person. Rude, unprofessional, demeaning and lacking basic human empathy. They lie and change their lies the next day and always blame someone else in another department. You cannot reach customer service after 5pm no matter how urgent of a matter you might be experiencing. Total Incompetence to do the simplest of tasks and never follow through. If you want to be miserable and made to feel completely insignificant then this is the bank for you.

DO NOT USE CHASE BANK! THEY SINGLE HANDEDLY BANKRUPTED MY 30+ YEAR BUSINESS!!!! I had perfect credit, money in the bank, and NEVER had a late payment on my trade lines. I had 3 significant life events including the death of a family member that required me to utilize my credit lines but had planned on paying them off in the next 10 days which is typical in my line of work because I get paid in large chunks which I've always used to pay ALL of my balances off. Chase, pretending to be a consolidation offer, decided to drop ALL of my credit lines from their original limits to the amounts I owed on each of them which dropped my credit score over 200 points INSTANTLY!

First I just want to say the people at the desk in my branch are very good people. Now that that is out of the way let’s talk about the people you don’t see. Ever since opening accounts with Chase it has been nothing but problems. Going on two years now of complete horrible services. They make your online services very convenient but that is where the buck stops. Every single thing about Chase is fraudulent.

While I understand the need to place a hold on a check to make sure that it checks out, but over a weeks hold is excessive. Some people are not rich and actually need the money they deposit into their accounts. Why offer a phone number to remove a hold on a check if the people at the bank will not release the hold after a week.

I have had nothing but a horrible experience since setting up a business checking account with Chase which was also supposed to simplify my ability to invoice my customers and receive credit card and ACH payments. I processed a credit card payment which was a loan from an extended family member and because we shared the same last name they said I violated their terms of service and held up the transaction from months. My Family member disputed the transaction as soon as Chase notified me that they flagged the transaction and shut off my payment processing ability. Then they ran a Zelle transaction twice after messaging me the first transaction was denied and flagged from fraud. I had to get my account unblocked and was instructed to run the payment a second time.

If I could not give a star I would collect it back. The staff we have met I know for a fact someone is tracking me and is able to go ahead of me to these people always seizing my mom's money whenever we are about to travel to UN or NY. How can we have money and be stranded by Chase Bank each time. I will be very truthful. The last time was April 2025. They took $1000 and held it so we can suffer on the trip.. The branch manager look and now $620. We need our money deposited immediately so we can for once be able to travel, lodge and feed. This is totally UNFAIR!!! No one should suffer like this. I need my money now.

Declining customer service/ relations. Management team declining no longer customer service-oriented. Customer deposits continue extending hold availability to access with current advanced technology.

The lady was helpful from the beginning and every time I ask a simple question yes I had to ask couple times because I have very severe ADHD and sometimes you need to repeat yourself multiple times and the lady was rude. Did not have any questions for me to ask if I needed any more help and literally hung up the phone and she sounded ** or ** wanted two but she sounded very awful and was very rude to me and I literally was just asking simple questions. I know people have some bad days, but don’t take it out on other people.

They froze my accounts without notifying me. I tried for several days and many hours on the phone to them to unfreeze my accounts. They tell me it is done and I hang up and try to use it and it is NOT. I then have to call back and they now just transfer me and I go through all of their questions and the same thing has happened over several days. I can not get anyone that knows how or what to do. Horrible customer service!!!! B.

I have been a Chase Bank customer for a long time and relied on your bank in providing me with the best and most fair financial business. I was first misled by your investment department where nothing was done to enhance my savings except for the monthly service charges deducted from my account with no gains. There were other issues that were reported and ignored. I never took further action because it like a waste of time. However, recently I am going through a situation that I feel cannot be ignored. This issue could have been prevented if Chase had: 1) better customer service, 2) better representation of facts, 3) better communication, 4) maybe shown a little compassion to their customer’s needs, 5) better disclosure of banks regulations, 6) employees knowing and doing their job especially from 30+ year service employee.

I have been a Chase customer for 18 years and have never filed a complaint for fraud. In April of this year my debit card credentials were stolen, and a $1200 purchase was made online through a 3rd party. I cancelled all my credit/debit cards and had new ones sent. After 10 days of calling Chase, the money was refunded. One month later, without notice or any communication whatsoever, Chase deducted the money from my account! Over the last 5 months I have provided several pieces of evidence, filed a police report, etc. and my claim continues to be denied. Their response is, "it is between you and the merchant to figure out." Thanks for going to bat for me Chase. Guilty until proven innocent.

Absolutely horrendous customer service from the escalation team. Took 17 weeks to basically tell me they “atoned” with a Bluetooth speaker with giant Chase logo. Just insulting. Mortgage overview is as follows- My loan officer went away for 3 weeks about 2 weeks after I started the process. I was told at least 10 times that I could lower my rate by moving funds into Chase’s investments. Weeks later somebody finally told me that my investments didn’t qualify. Weeks after that, after I asked more questions, they acknowledged they were wrong and it would qualify. Unfortunately, Chase’s service fees are much higher, negating any potential reduction in interest rate.

Horrible Bank. Long lines no matter what time of day with one or two tellers tops! ATMs are break down continuously or out of money ... really it's a bank, need, I say more! There's a large lack of conviction and high standards for customers service!

I’ve been with Chase for over a decade. This bank consistently charges me fees for holding my money- charging to hold my money!!! They charge so much money to have any sort of “savings” and then he charge you to have a savings account without any interest too!!!! Lol thieves! Now they are holding a deposit check for 10 days!!! Hold for 10 days for money owed to me! I am so disgusted by CHASE. DO NOT USE CHASE.

Chase is absolute GARBAGE!!! I made a claim for fraud. Someone used my information at a local Walmart for $705.00 worth of groceries, I made a claim and it's been nothing but bullshit the last 4 month.

For many years I have had accounts with Chase. My experience is that they are very quick to take my funds but trying to get it back is unbelievable. I am attempting to transfer my IRA account to my credit union as a direct rollover after the RMD for 2025 has been deducted. I completed the application with the credit union and they were forced to send by snail mail because Chase does not supply a fax number on any of the documents sent to me. The credit union confirms they sent application requesting transfer. After three calls to Chase, I still have not been able to get a fax number for the correct department. I signed in and sent an email to Chase asking for confirmation they had received the transfer. Their response was this is not something that can be handled and "require the expertise of our Retirement Services specialists" with a number to call.

Terrible bank. Terrible bank! I deposited check and was told funds would be available the following day, In the morning I checked and Verified the funds were available, I wrote a time sensitive Check, and by the end of the day after the fact, Chase put the deposit on hold after showing availability. They admitted responsibility for the issue but refused to take responsibility and pay the fees associated with the bounced check with the other institution. Terrible!

Terrible customer service. They offer to do a medallion stamp and then turn around and say they can’t offer that service. Why bank with Chase when they say they’re gonna they offer services solid online that they offer these services and then state they don’t offer the services, especially the chase off of Sky Point near Target. The most rudest staff I’ve ever had to come across. My recommendation is to bank somewhere else. Closing my account today

I was a fraud victim. Chase said I would have my funds back the next day. When it wasn't I called them. An hour and 7 customer service agents later they said they could only issue a paper check in 10 days. My mortgage check bounced. They just don't care.

I am extremely disappointed with Chase. Yesterday I found out that my account had been closed without any notice whatsoever — no phone call, no email, no voicemail. This is completely unacceptable and unprofessional for a major bank. To make matters worse, no one could provide me with a clear explanation of why my account was closed or why I was not informed ahead of time. Customers deserve transparency and communication, and this experience left me frustrated and concerned about how Chase treats its clients.

To Chase branch manager at 40-28 College Point Blvd, Flushing, NY 11354, the ** security guard at your branch is very rude and disrespectful. He ridiculed customer in public and called him stupid when customer asked him a question nicely. Why does Chase Bank, the No.1 bank in the United States under your watch, hire someone like this for security work? Could it be that he possesses some special skills, such as provoking and mocking its service objects for no reasons during working hours? If that is the case, he is more suitable for The Daily Show but the banking industry.

Chase has been nothing but a headache for my business. They refuse to help fix my POS system, leaving me unable to run cards for 24 hours at a time. They said the system had to update and since they have new software they can't override anything. That means lost sales and thousands of dollars gone for me. Completely unacceptable. I am closing my POS account and taking my business elsewhere. Don't use CHASE POS.