Chase Bank Reviews

If I could give Chase negative stars, I would. I’ve banked with Chase for over 40 years, with multiple personal and business accounts, and what happened this week was beyond unacceptable. I opened a new business in August and opened a business checking account with Chase, just like I’ve done many times before. Two days ago, I received a random email saying my account was being closed — with zero explanation. I assumed it was a scam until I called the official 800 number. Unfortunately, it was real. Chase closed my account and refuses to tell me why, despite the account having thousands of dollars in it.

Worst banking experience ever!!! Lack of communication. Closed my account 2 days before Thanksgiving for no reason after allowing me to deposit my check in the account. Never informed me that my account was under investigation and pending closure but still allowed me to deposit my check. Closed my account. Suddenly would not release any of my funds to me. Have to wait 3/4 weeks for them to send it in a check in the mail. Literally put me at an inconvenience especially during the holiday season. Customer service representatives don’t care, had one hang up on me. The Chase branch office in Conyers, Georgia was very incompetent and the branch manager was rude.

I got charged a $40 late fee for a $40 late fee for a $40 late fee on an inactive account because I was not aware of a very small balance. It feels like Chase is getting away with stealing money on a technicality.

I had a rather disappointing experience with Chase Bank in Houston. Even though I paid my installments regularly and sometimes even earlier than the due date and even overpaid they still ended up charging me extra. They told me it was due to a system error. I spent about three or four months dealing with this issue, being passed from one employee to another and then to supervisors, none of whom could explain why this extra charge occurred. In the end, I gave up, and they said they would try to reduce it from my future payments. Overall, it was a really frustrating experience.

Chase is the worst at administering money to beneficiaries. I have been a trustee both before and after death of someone with an account at Chase. Fortunately we kept it a small account. Banks in general are terrible for a trustee to navigate but Chase is the worst. They never sent any reminders about updating beneficiary, so I did not know and the owner I am sure forgot all about it. Apparently a beneficiary was put on the account years ago before the will was written. They will not reveal the beneficiary, they will not make any effort to contact the beneficiary, they did not allow me to put the account into the trust even when she was still alive. They insist I go to a branch who will in turn communicate with their legal dept. I did that multiple times. I have not given up but it is very possible the money will never be dispersed, the bank will keep it.

It would have been fair for a financial institution like Chase Consumer Affairs to notify me in advance that my checking account was going to be closed, or at the very least to provide a transparent and clear explanation regarding their concerns. I am a civil engineer by profession, a college graduate, and someone who works daily to earn my income through legitimate and verifiable means. There is nothing in my financial behavior, transaction history, deposits, or transfers that should reasonably classify me as suspicious or high-risk. If my account activity had been properly reviewed, it would confirm there are no fraud cases, chargebacks, disputes, unauthorized access reports, or irregular deposits.

I have been a customer since 2023 and overall Chase bank is great when it comes to customer service. But twice already in 2 years I have been overdrawn on my account due to their negligence. I called chase on 11/29/25 and to make sure my account balance was up to date due to not wanting to become overdrawn and the person I spoke two reassured me that my account was up to date but then I checked account this morning and now I am overdrawn $25, yes I understand this is my account and I am responsible for it, but chase has me under the assumption that all my pending transactions have been cleared is not okay, this is how people become overdrawn, can you imagine for someone who like myself is on a fixed income and becomes overdrawn $50 how those surcharges could deplete their bank account, not happy with their services, if this ever happens again I will find another bank to bank with.

The mortgage assumption process has been nothing short of a 3 legged turtle going uphill in the sand. Divorce caused the assumption, because I kept the house. Originally I was told 30 days, EVERY time I call they extend the time frame. 60 days, then 90 days, then 6 months, now today SOMETIMES IT CAN TAKE MORE THAN 6 MONTHS🤯🤷‍♂️🤦‍♂️🤬‼️ How can they just randomly extend the time frame at will⁉️

Chase Bank is the worst bank I’ve ever dealt with in my life. They hold your checks for 10 days. Somebody Zelle money to you. They want to hold it for three days. Even though it’s somebody that sent money to you before it’s showing taken out of their account already, but Chase will not release it into mine. Not a happy customer. Will be changing banks ASAP.

I have banked with other banks before and Chase is the worst bank ever. I wouldn’t recommend this bank to no one. After banking with Chase for over two years they closed my account out for no reason at all with all my money In the account. I did not receive any letters or emails stating that my account was closed. Then when I called them they tell me they will mail my money in ten days in a check. Right here at the first of the month bill time now I have to wait on my money and I will have late fees because of chase. I never heard of a bank that close out accounts for no reason at all. I went back to a credit Union bank at least my money will be secure there.

I called Chase, in regards of a fee associated with my card. I made a purchase for product via Venmo. Venmo charged $63.46 and Chase charged $109.46. I went through all my disclosures and nothing saying cash advance charges....which my transaction was a purchase not a cash advance. Beware!

They have terrible customer service and are rude. I was called five times about a single ACH transaction, but it was never processed. So I spent three hours online answering the same questions. They act like they can talk down to their customers. Forty years at this bank and I am moving my accounts. They could care less.

Honestly, no star, 'cause they’re the worst bank ever. Not only do they sell you personal information and leak out account numbers to who knows who, but they also scam people, and their staff are rude and racist. No wonder why they have so many problems.

My Chase Disney credit card was opened in 2009. My credit rating is exceptional. I stopped using it as an "everyday" card when Disney went "woke", but I did use it occasionally to keep the account open. Chase decided to CLOSE my account without any type of warning! NO letter via US mail, NO email, NO notice on the accounts page......NOTHING! Very UNPROFESSIONAL. Stay away.

Chase banks in general don't answer their phones. Have this problem in several NJ branches and the same problem in Colorado. I even pressed the extension to "Open a new account" and still no one answered the phone. Kept re calling for half hour. Waste of time.

Chase bank doubled a transfer from my savings to American Express causing my other accounts to be withdrawn. They claim to remedy it will take 10 days to a month. It was their mistake and all customer service people are hard to understand and talk over you from a pre written info paper.

Worst bank ever. They love to hold your money. We are in 2025 not 1980. A check should not take 7 days to process. The banks are a sham. Do your research. I’m highly disappointed in Chase and the customer service team. The gentleman told me the only authority you had was basically answering the phone that he is no service to me and the best thing I could do is just wait to me. That is not very good customer service.

Worst customer service ever, the process is not by policy but by assumption of the representative and bad attitude on all of them; supervisors are the same; I regret my decision of opening a business account with them.

I've had Chase for 5 years and it's the worst bank I've ever had. I have had more than 12 fraudulent charges go through in the past 2 years, but Chase denies my charges that are actually me from a company that I bought for for 2 years straight every month. A fraudulent charge from Hong Kong went through on my account for $102.98. Somehow Chase let that go through. Again, Hong Kong. So I call and Chase reverses the charge and a month later recharges me that amount. Chase says that the company gave evidence that I'm the one that made the purchase. I have a police report from my purse being stolen with my phone in it. The purchase was made 1 day after the theft but instead of Chase contacting me and saying, well the merchant is giving this evidence saying it was you, which is absolutely impossible how can they prove it was me, and then allow me to give them the police report showing the facts of my belongings, they didn't.

I'd like to leave a 5-star review for Chase Bank Officer ** who works in the branch located at 2623 E 17th Street in Brooklyn, NY. ** provided an outstanding customer service and exceeded all of my expectations with her professionalism and knowledge. From the moment I walked in, she was patient, attentive, and genuinely focused on helping me with my needs. She took the time to explain everything clearly, guided me through each step, and made the entire process smooth. Besides helping me to open a checking account, Natia even went above and beyond explaining to me about opening a savings account toward my future retirement. It is rare to meet someone who combines expertise with such a warm and supportive attitude. Natia is a great asset to Chase, and I am grateful for her assistance. I highly recommend working with her to anyone who wants a truly exceptional banking experience!

Tried to go online to cancel an auto pay, which was next to impossible, tried to call customer service, and I just got put on hold when I asked to speak to a supervisor because they could not verify me.

Chase bank after years of banking closed my account and refuses to give me my money! I have brought in a power of attorney and they still refuse. I am so angry and done with them. Next step is an attorney to sue!

If I could go any lower, I would. Chase Bank is by far the most frustrating, unreliable, and inconsiderate bank I’ve ever dealt with. They take money out of your account with no warning, no explanation, and absolutely no accountability. Customer service is useless—every rep tells you something different, and none of them actually fix the problem. The fact that a bank this big can operate with this level of negligence is insane. They inconvenience you, mess with your money, and then act like you’re the problem. I’m beyond fed up. Chase needs to get it together because this is unacceptable. Save yourself the headache and bank literally ANYWHERE else.

I recently referred a friend and while at the bank I saw a site on their tv that said refer a friend, get a 50 dollar cash for the referral. I was told that the friend has to use the online to open the account. We tried it and it don't work now. I feel Chase is a petty of a bank and I am searching for another bank. I was with chase for 13 years

Recently had an issue with my account is now restricted due a bad situation. They monitor what you do closely. Sounds like Big Brother to me. I have to wait for two days for them to reject my paycheck. So I have to wait until my company gets the rejection, then I get my paycheck. I don't trust a bank that's not accredited with the Better Business Bureau. Look it up, it's not on the list of accredited banks. I don't care good they think they're. People have complained about them not doing the right thing about Zelle, either. It's on the reviews about the situation with Zelle. I think Zelle should be removed from any banks.

Called Chase Bank on October thirty first to discuss a report to the credit companies showing I was thirty plus days late. I explained I did not receive a bill by email. I get all my bills by email. They explained they sent it by mail and I resolved that problem. I asked if they would remove the thirty day late notice to the credit agencies because I did not know I even had a bill. My loan officer had told me when I was applying for a loan through the VA that the VA will not give me a loan if I had one late payment and I would have to wait another year and not miss a payment.

Chase is one of the worst banks I've done business with. I finally had enough and closed all my accounts with them. Their fees are ridiculous, they don't seem to know the meaning of customer service, and their policies are clearly designed to separate you from your money, and for all of this they don't make up for the terrible service and policies with better interest rates. I won't give the whole laundry list, but I will provide three examples of why Chase is a terrible bank to do business with:

As a former small business owner, I truly HATE writing negative reviews, but... I contacted Certified Diesel to have them come out to do a diagnosis and repair on my generator. I was required to put a credit card on file in order to have them come out. At that point, I knew I would be charged $180/ hour plus travel time. The day of the service, I was called by the representative at the 0259 number that they had a technician in the area and he could drop by to see me thus saving me the travel charge. He arrived about 12:30pm and left about 2:00pm.

I had a late fee on my HELOC. Paid it immediately. A "fee" kept appearing on my statement, I thought it was because the HELOC was overdrawn by about $400. The fee kept appearing after the overdraw was paid, Called. Told the first payment was applied to principal as were the last 10. I was still being charged the late fee monthly. Sorry can only refund 3 months worthy, Should have used the change in payment method, which is not explained/mentioned on the monthly statement. Told I should have called to correct their error: ie,.it was my fault they made the wrong application of the payment.

Account was locked a year ago. A fraud charge of $35 occurred this summer. Late fees, no notification, no reversal. Never will do business with them again. I only found out about the months of late fees do to a refi loan.

The worst bank in the world! I made an electronic deposit and two days later my accounts were restricted and closed soon after. All due to the fact as I was told by Chase fraud dept that the issuing party (bank check was from) did not respond electronically within 24 hours when the verification process began. Since the issuing bank did not respond this automatically flagged my accounts as a big fraud threat. Well this check was issued by the IRS from the United States Treasury and may have been delayed because the government is shut down.

Absolutely horrible service. Had to cancel my card. Waited 11 DAYS to get the replacement! Finally called them and the woman cancels the second card and tell me I have to pay $15 to expedite the replacement because the first one hadn't shown up yet. Now it's going to take 2 business days and today is Thursday so that 4 more days with no access to anything. They suck! I feel closing my accounts and going somewhere else!!

I'd give 0 stars! A terrible experience at CHASE bank! A simple wire turned into a farce. Here's why: I drive all the way to a Chase bank to talk to someone in person since I am not much into online banking and devices. I also feel safer doing banking right at the bank! It took about 15 minutes for the paperwork and the employee was friendly. In the end the superior confirmed the transaction. All settled, all done. NOOO! 20 min later I get several texts and calls and an Email from Chase. The wire is on hold, I need to call back.

Any bank that has to give out free $ for you to open a checking acct - run! I would never have dealt with them except Amazon partners with them. Never apply for the credit card with Amazon. It hurts your credit rating. Terrible customer service and I was hung up on also. Sounds like a trend of theirs…

I don’t remember who I spoke to but was very rude. Didn’t feel like she wanted to do her job or anything. Even hung up on me. Very rude customer service. This is the reason why everyone talked crap about Chase.

I've been a long time customer and usually can find solution on my own. This time I reached out for assistance since my scheduled property tax payment for a precise day of payment was delayed hence a late fee penalty was assessed unto my account. My personal banker deferred me to customer service department, I supposed not wanting to deal with the issue. I didn't get far with the CS either basically telling me that it was my fault that I didn't specify the payment had to go out that particular day???

Chase Customer Service is absolutely horrendous and so is their claims department.. going in the morning to switch all of my bank accounts and credit cards out of Chase. I will never ever be doing business with them again. I highly recommend anyone reading this to do the same.. horrible.

This is by far the worst experience I have ever had with a bank. I needed a new card due to my current card being damaged. I ordered a card off the app and waited 1 week for it to arrive. The card that arrived did not work. I reached out to customer service and confirmed the card's expiration date was wrong. I waited another week for a second card to arrive. I activated the card this morning and the card will not work for online payments. I call customer service a 3rd time where I am informed I have an entirely new card number due to a claim that the 1st card never arrived however the card I received this morning still does not match the card number on file.

I've been bank with Chase for 7 years and was not aware I couldn't receive wire transfers. Sold a house never received the money because chase rejected the funds. Said because fraud. Last time I checked, fraud came out. Not in. I would not have known this if I had not called. They received the money in mins but take 2 to 3 business days to receive back. Is absolutely horse ****. I will be close my account and I don't recommend anyone banking with them. God forbid if you need talk to anyone at bank my phone because they never answer the phone.

I'm having a problem with a recurring 2,500 purchase that Chase Bank keeps taking out of my account even after I posted a receipt showing the transaction was paid in cash. The business owner is not disputing the fact he's already been paid Yet Chase keeps telling me to wait 3-5 days for the claims department to fix the problem. I'm Tired of my money being held and returned anytime the bank wants to.

This bank does nothing for its customers, they give little interest on their savings and checking accounts, they just changed the yearly charge for their Southwest card to $229 up $80 from last year, I guess they have to pay for their 3 Billion dollar building in New York.

My father made a deposit in my Chase account for 2400 dollars because I was facing an eviction the following day, and it was of the utmost urgency that I get my rent paid. He made it with a very high-numbered check from a Wells Fargo account, a bank with which he had been with for thirty years. I had been with chase for over 15 years.

I just had two separate calls to Chase customer service, and both people who answered were incredibly rude and ultimately offered no help. The first one's name is Linda, and I don't recall the second one's name, but they both work in the fraud department. Apparently, the second one contacted Linda before answering my question. I've had a Chase account for almost 10 years. We have a problem with the account that I need resolved, but neither the bank nor anyone on the phone seems to know what to do; at least, they can't seem to agree. It's stressful, and on top of that, you have to put up with the customer service representatives' bad attitude. I recommend that if you need a new savings account, think twice before going to a Chase branch.

Without a doubt, the WORST company I have ever dealt with in terms of customer service. Their people have no knowledge of policy or law with reference to my account. Their people are half retarded when it comes to understanding customers' problems and even worse, trying to solve them. Their new AI solution will arbitrarily decline your transaction, or even disable your card, until you call them and beg them to turn it back on. The ONLY reason I didn't close the card is that I am currently on travel. But rest assured, once I return, I will close the account. I won't do business with CHASE again and will tell UNITED that our current relationship through CHASE is unsustainable.

The Chase on Marine Drive on US 19 the drive thru service is the best. Chris went out of his way to get my other child a blue raspberry lollipop, he is also very knowledgeable about the different accounts available for different teenagers.

Terrible experience, their digital experience and customer service is horrendous. I opened a business account in person and after a few days I am trying to link my personal account so I can transfer money. However, they have been pushing me from one line to another (compliance, online help etc.) and I am yet to be able to do this simple thing of bringing in money to chase!! It’s ridiculous and I wish nerdwallet considered customer reviews before rating them as a top business bank.

Chase seems intent on making life as difficult for its customers as possible. First, they removed the "Edit" option for my automatic transfers every week. This meant every time I wanted to tweak my transfer, I had to call, wait on hold for 15 mins, and cancel it manually. After the third time of this nonsense I threatened to close the account. Magically, a manager was able to restore the "Edit" option as a courtesy. Now, they refuse to increase my Zelle limits, so I can my HOA bill in full every month. They claim it's Zelle, Zelle claims it's them, and I will be going to Wells Fargo :) Where I can spend MY MONEY as needed. Keep up the good work Chase 👍

Small depositors are nothing to them but people to exploit, pooling their deposits to invest and profit. I have a medium-sized settlement, around 50k, coming in a week. I will not be depositing it in this faithless concern. They are not a financial partner in any way, shape or form.

Do NOT bank with Chase Bank. They do not tell you anything honest or upfront. The first person I talked to upon opening my account told me, "Oh yeah, we should be able to release some of the funds upon opening the account.." But when we went to the teller only AFTER MY CHECK WAS ALREADY DEPOSTED was I told my check would be on an 8-day hold! 'Because people have stolen money before' and 'To call a number in 2 days and see if they can release the funds then'. Well, I call the number. One person says, a supervisor will review it and it'll be released in an hour! Oh yay, great, I'll have my money. 3 hours pass and no money. I call again 'No. it'll be 8 days. Nothing we can do because we can't verify the bank has the money'. Dude ?? It's a bank. Call them. 'They dont deal with third parties'.

Chase employees stole from me and gaslit me and made false accusations. There is a theft problem and an emotional abuse problem at the supervisory level at this bank. I would suggest banking anywhere else. I banked with Chase for 15 years and have always had problems with their treatment of me as a customer. I have closed my account.

They are holding my money after they closed my account for more than 100 days. stupid reason that am not aware until now. More than 100 days and they never send my money back. Garbage bank. Not trusted.

I have a Chase Business Checking account. I had fraudulent charges of $48.90 every month from March through October, 2025, when I noticed the fraud. I disputed the charges and Chase has a policy of only reimbursing the 1st 30 days of the Fraud! So Chase gives their business customers NO FRAUD PROTECTION!!!! BUYER BEWARE!!!!

I work 5 mins away from the Chase Branch located, 3109 W 26th Street, Chicago, Illinois 60623. I signed in with a representative to speak with a branch banker on Tuesday, October 28, 2025 and was told that there were only two bankers available and two persons ahead of me. I waited from 10:05AM to 11:16 AM and the manager was unavailable, the bank had not many clients at all. That was the worst customer service I had ever experienced at this branch. Please learn to be considerate of your non-Spanish speaking clients. I am exhausted from missing lunch and knowing that I never got my serious issue (a serious mistake made by Chase initially) resolved by Chase bank, Little Village.

They staff are friendly and knowledgeable (or at least they have known how to do anything I have asked them about). They have a lot of locations and they always feel open and comfortable. Like this bank much better than any I have done business with before.

10/3/2025 around 14:00 was my 1st time to Chase Bank located at South center 321 Strander Blvd.,Tukwila Wa. 98188 In my checking, first I deposit the check then I withdrew $800. While handing my transactions the teller Ms ** was still talking with her colleague next. I withdrew $800 and asked her to put in an envelope. She didn't count the money in front of me but placed into the envelope. (All these you may checking from your Security Camera). I have to pay to the handyman so I was in a hurry .After returned home I found there was only $600. Called CS, she told me to go the bank in person on the following Day. The manager Ms ** agreed to follow up. I don't accept the $40 returned in my account. I swear that the teller didn't do the job well and owed me $200.

They pulled a credit card payment without any notification or authorization, then bounced me across 5 different customer service agents before claiming they couldn't cancel the payment nor refund me for 7-8 days. Might be a matter of life or death. Deeply disturbing customer service experience. They weren't interested in hearing about the potential vulnerability or fraud occurring through their very own mobile application.

I have been a Chase customer for over 25 years and their service has declined terribly over the past five years.. My commercial lending experience has been the worst of all. Requiring documentation over and over again, claiming not received, resubmitting and then again claiming not received and then penalizing the borrower who has had an excellent payment record. The system they have is antiquated, overly automated, complicated, requiring multiple emails, phone calls, verifications, and endless delays, just to find out there is no one with any authority to resolve any issues.

I know we are all contractually bound by Chase's policies when getting a credit card from them. Most of us are taken through a brief overview about the various benefits of using a Chase visa card versus other cards on the market. What their associates aren't good at....or very good at is how they gloss over the extreme fees we are issued if we either underpay the balance or are late on the payment! They are truly thieves on what the late fees and charges are considering the high interest rates they already have attached to these cards!

Back in June, I opened a checkings and a savings account. Given them $2000 in total, I was promised $3000 for opening my personal checking and savings account. They never sent me the code in my email And now they're telling me. I have to go back to the branch even though I live in Florida and I move from New York. This is how they make sure not to give you what they promise. Chase will lie to you. Don't open an account here.

Chase routinely ignores any outside contract terms and allows its customers to commit fraud against small companies, all the while collecting additional fees along the way. It's unjust enrichment en masse. Small businesses can't fight back legally and Chase knows it.

Been a private client for well over 20 years and the hell they have put me through after my husband died is unbelievable, especially since we had so many phone calls to make sure we were very prepared with our 3 accounts, our investment accounts and our mortgage. They shut my husband's side of our 2 checking accounts so I have to redo all of our automatic payments. They refuse to accept my new insurance, which pays up til August of next year. I have emailed the entire will, property deed, death certificate and proof of insurance. Mind you, everything was held jointly, but they still won’t accept it. Have also had both checking accounts hacked so many times. I had to do the legwork because they allowed a $4,000 6 hours after they closed my account. The incompetence and attitude at all of these apartments is absolute horrible.

I have been a loyal customer of Chase for almost 15 years with both personal and business accounts. Within the past year or so I have had several issues with chase. Especially with their customer service representatives. They are rude, can't speak English to the point that I can hardly understand what they are saying and they are not helpful. When your calling your bank, it's very frustrating when you have someone on the other end that clearly is not interested in helping. My debit transactions for some reason have been rejected and have been flagged as possibly fraudulent.

After having been with Chase for 30 years, I am increasingly disappointed in their service over the last three years. I have had trouble and inconsistent information given to me at standing bank facilities in two different states and with online support. They have charged outrageous fees recently for my accounts and give rates that aren't suitable for the economic situation. I'm not sure what has happened but regular persons can no longer afford to bank there. Moving my money around has also become cumbersome from their end, NOT timely, and frustrating, even internationally (not a recent issue - a significant amount of money being transferred years ago just "disappeared" in the process from Chase's end for two months!).

Chase bank is poor customer service. Really they’re gonna hold my check for $200 for a review. That’s a New York State check OK so you don’t want to release it. That’s fine. Now you lost a customer. Very very, very poor customer service and if I was to rate this bank. I’d give you a one star. Now I’m gonna close my bank account out and do business with somebody else. How about that? Thanks for your service cause it was disgusting.

Chase has a hold on my deposited check and has passed the hold date listed. I have a 27-year personal and 19 year old business account and have deposited checks from my same clients for the same amount of time. This is my working capital on hold, it pays my bills, mortgage and everything. Chase for the last two weeks have accepted monthly pos overdrawing my account and tacking on overdraft fees while a $15,000 deposit sits in their so-called BS limbo account, while they check to see if their 27-year customer is depositing fake checks.

I took my Jeep Renegade to the Shell station on Duke street in Durham, NC and put $30 and change worth of fuel in it. Filled it up. Then I see a $70 even charge on my account from Shell. I assume it was a hold because fuel stations do that. It never changed so I called the fraud department of Chase and the lady whose English wasn’t that great repeatedly tells me there’s nothing they can because I don’t have a receipt. So I have to prove to my bank that I didn’t get $70 worth of fuel instead of the store proving that I didn’t get get $70 worth of fuel because there’s no way they could. Also the store's number was just an automated message that told me to call my bank. Thanks for looking out for my money Chase.

Those bank tries to hold your money as much as possible. I deposit a check from that bank and because I'm an account holder they hold the money but if I take the check and I don't hold accounts there I get the money immediately. That explains itself and the character of this bank. Not a customer concerned bank. More concerned about getting new customers and that's because they can't keep current ones.

US Banking and in particular Chase are in the dark ages when it comes to digital, secure and modern transaction management. Coming from Australia with a modern, seamless and cutting edge banking sector, and having experience in several other nations, the archaic and bureaucratic nature of Chase in the USA is a nightmare. Avoid if you can and look for a smaller more innovative customer focused bank. They may be big, but bigger is certainly not better in this case.

Sent me a credit card with no way to access my account and the customer service is so awful. Literally got hung up on on multiple occasions. I will never use this bank again. People who work here don’t have a clue what they are doing.

If I could give 0 stars, I would. Chase is absolutely horrendous. One time I disputed a purchase that hadn’t arrived and was lost in transit. The item arrived a week later after the dispute was filed. After providing MULTIPLE receipts and proof they told me that the merchant had refunded me. This was false and they still denied my claim. After showing transcripts, RECEIPTS and tracking information they said, “The merchant says they won’t pay us so we charge you.” WHAT SENSE DOES THAT MAKE.

Someone from 201-659-6112 called me today. After looking up the number I found out it was Chase. I am registered with the national "do not call" list. At least it wasn't a spam call but could have been a sales call. Either way, I do not like being randomly called like that. Not interested in anything anybody is selling or promoting.

To whom it may concern, The scam started on September 10. They Threatened then intimidated me that accounts would be set up if I didn’t listen to them, thousands of dollars will be taken out of my account through Zelle. I just got scammed on my Chase account got a phone call number. Said it was from Chase. Told me that I was being hacked in New York through my Zelle account phone number and they needed to give me cancellation codes for two attempts under 1000 each. Scared the heck up me and convince me to go along with him. Gave me some cancellation codes to give to Zelle. Gave me a number for Zelle. Called Zelle so continued. Did some maneuvering through my Zelle account. Nothing happened. They said they will call me tomorrow on the 11th and they would straighten everything out.

Worst customer service!!!! And specialist was rude. Couldn't comprehend what I was saying. On the phone for over an hour and still couldn't help. SMH. I hope I never have to talk to customer service again....

We have put two home mortgages with Chase and have checking, savings, etc. with them. Went to deposit a third party check with that party with me from one Chase account to another and was denied the deposit. Further, I was told they just changed their policy a month ago. What kind of stupidity is this. I am working on moving CDs and all fund from this Bank. I wish I could pull my mortgage from this institute. I have other checking including a credit union - and an on-line bank checking and savings and have gotten better service from them by far. Hope people read this a stay away from Chase!

If I could give zero starts, I would. I just opened an account online 3 days ago. They wouldn't honor Zelle payments coming in or direct transfers. Been called by their fraud department 3 times so far.

Worst customer service from a bank. Calls rerouted to Manila or other international location. When requesting to speak to US based support still got sent to Manila. Hard to understand accent and bad connection problems. Chase should be ashamed of the service they provide. America is declining fast and the banking support quality is just another example how we fail.

Chase has gone completely downhill. My problems started from the very beginning. When I first set an appointment at the McPherson branch, the banker sat in his office doing nothing while we waited in the lobby. The receptionist kept asking if he was going to take us, and he said, “yes, when their appointment time is.” Then, five minutes before my appointment, another customer walked in and he helped them instead. I got up and walked out. Ten minutes after my appointment time, he called saying he was “ready now.” I told him I had already left — my time is just as valuable as his. Thankfully, the Granbury branch treated me better and helped me immediately.

Opened a business account. Bought checks for the account. Chase suddenly closed the account without warning and without explanation. Calls for follow-up all end with "we can close accounts for any reason or for no reason and don't have to tell you why." Cancellation is irreversible. Money spent on checks all wasted. Money deposited into the account is inaccessible until the closure is finalized. Disgusting behavior.

I switched banks after my old bank allowed someone to withdraw money from my account without any ID. When I opened my Chase account, they knew my situation. When I was waiting for them to finalize my paperwork, there was a long line of people waiting to see the representative. The rep called out to me and read out my Social Security number in front of everyone and asked if it was correct!!?? Luckily I haven't had any issues with that. There's a bank in every neighborhood, so I keep Chase for the convenience. I would have given a five-star rating except for that one incident years ago.

Despicable bank. Worst customer service, on the phone and in person. Rude, unprofessional, demeaning and lacking basic human empathy. They lie and change their lies the next day and always blame someone else in another department. You cannot reach customer service after 5pm no matter how urgent of a matter you might be experiencing. Total Incompetence to do the simplest of tasks and never follow through. If you want to be miserable and made to feel completely insignificant then this is the bank for you.

DO NOT USE CHASE BANK! THEY SINGLE HANDEDLY BANKRUPTED MY 30+ YEAR BUSINESS!!!! I had perfect credit, money in the bank, and NEVER had a late payment on my trade lines. I had 3 significant life events including the death of a family member that required me to utilize my credit lines but had planned on paying them off in the next 10 days which is typical in my line of work because I get paid in large chunks which I've always used to pay ALL of my balances off. Chase, pretending to be a consolidation offer, decided to drop ALL of my credit lines from their original limits to the amounts I owed on each of them which dropped my credit score over 200 points INSTANTLY!

First I just want to say the people at the desk in my branch are very good people. Now that that is out of the way let’s talk about the people you don’t see. Ever since opening accounts with Chase it has been nothing but problems. Going on two years now of complete horrible services. They make your online services very convenient but that is where the buck stops. Every single thing about Chase is fraudulent.

While I understand the need to place a hold on a check to make sure that it checks out, but over a weeks hold is excessive. Some people are not rich and actually need the money they deposit into their accounts. Why offer a phone number to remove a hold on a check if the people at the bank will not release the hold after a week.

I have had nothing but a horrible experience since setting up a business checking account with Chase which was also supposed to simplify my ability to invoice my customers and receive credit card and ACH payments. I processed a credit card payment which was a loan from an extended family member and because we shared the same last name they said I violated their terms of service and held up the transaction from months. My Family member disputed the transaction as soon as Chase notified me that they flagged the transaction and shut off my payment processing ability. Then they ran a Zelle transaction twice after messaging me the first transaction was denied and flagged from fraud. I had to get my account unblocked and was instructed to run the payment a second time.

If I could not give a star I would collect it back. The staff we have met I know for a fact someone is tracking me and is able to go ahead of me to these people always seizing my mom's money whenever we are about to travel to UN or NY. How can we have money and be stranded by Chase Bank each time. I will be very truthful. The last time was April 2025. They took $1000 and held it so we can suffer on the trip.. The branch manager look and now $620. We need our money deposited immediately so we can for once be able to travel, lodge and feed. This is totally UNFAIR!!! No one should suffer like this. I need my money now.

Declining customer service/ relations. Management team declining no longer customer service-oriented. Customer deposits continue extending hold availability to access with current advanced technology.

The lady was helpful from the beginning and every time I ask a simple question yes I had to ask couple times because I have very severe ADHD and sometimes you need to repeat yourself multiple times and the lady was rude. Did not have any questions for me to ask if I needed any more help and literally hung up the phone and she sounded ** or ** wanted two but she sounded very awful and was very rude to me and I literally was just asking simple questions. I know people have some bad days, but don’t take it out on other people.

They froze my accounts without notifying me. I tried for several days and many hours on the phone to them to unfreeze my accounts. They tell me it is done and I hang up and try to use it and it is NOT. I then have to call back and they now just transfer me and I go through all of their questions and the same thing has happened over several days. I can not get anyone that knows how or what to do. Horrible customer service!!!! B.

I have been a Chase Bank customer for a long time and relied on your bank in providing me with the best and most fair financial business. I was first misled by your investment department where nothing was done to enhance my savings except for the monthly service charges deducted from my account with no gains. There were other issues that were reported and ignored. I never took further action because it like a waste of time. However, recently I am going through a situation that I feel cannot be ignored. This issue could have been prevented if Chase had: 1) better customer service, 2) better representation of facts, 3) better communication, 4) maybe shown a little compassion to their customer’s needs, 5) better disclosure of banks regulations, 6) employees knowing and doing their job especially from 30+ year service employee.

I have been a Chase customer for 18 years and have never filed a complaint for fraud. In April of this year my debit card credentials were stolen, and a $1200 purchase was made online through a 3rd party. I cancelled all my credit/debit cards and had new ones sent. After 10 days of calling Chase, the money was refunded. One month later, without notice or any communication whatsoever, Chase deducted the money from my account! Over the last 5 months I have provided several pieces of evidence, filed a police report, etc. and my claim continues to be denied. Their response is, "it is between you and the merchant to figure out." Thanks for going to bat for me Chase. Guilty until proven innocent.

Absolutely horrendous customer service from the escalation team. Took 17 weeks to basically tell me they “atoned” with a Bluetooth speaker with giant Chase logo. Just insulting. Mortgage overview is as follows- My loan officer went away for 3 weeks about 2 weeks after I started the process. I was told at least 10 times that I could lower my rate by moving funds into Chase’s investments. Weeks later somebody finally told me that my investments didn’t qualify. Weeks after that, after I asked more questions, they acknowledged they were wrong and it would qualify. Unfortunately, Chase’s service fees are much higher, negating any potential reduction in interest rate.

Horrible Bank. Long lines no matter what time of day with one or two tellers tops! ATMs are break down continuously or out of money ... really it's a bank, need, I say more! There's a large lack of conviction and high standards for customers service!

I’ve been with Chase for over a decade. This bank consistently charges me fees for holding my money- charging to hold my money!!! They charge so much money to have any sort of “savings” and then he charge you to have a savings account without any interest too!!!! Lol thieves! Now they are holding a deposit check for 10 days!!! Hold for 10 days for money owed to me! I am so disgusted by CHASE. DO NOT USE CHASE.

Chase is absolute GARBAGE!!! I made a claim for fraud. Someone used my information at a local Walmart for $705.00 worth of groceries, I made a claim and it's been nothing but bullshit the last 4 month.

For many years I have had accounts with Chase. My experience is that they are very quick to take my funds but trying to get it back is unbelievable. I am attempting to transfer my IRA account to my credit union as a direct rollover after the RMD for 2025 has been deducted. I completed the application with the credit union and they were forced to send by snail mail because Chase does not supply a fax number on any of the documents sent to me. The credit union confirms they sent application requesting transfer. After three calls to Chase, I still have not been able to get a fax number for the correct department. I signed in and sent an email to Chase asking for confirmation they had received the transfer. Their response was this is not something that can be handled and "require the expertise of our Retirement Services specialists" with a number to call.

Terrible bank. Terrible bank! I deposited check and was told funds would be available the following day, In the morning I checked and Verified the funds were available, I wrote a time sensitive Check, and by the end of the day after the fact, Chase put the deposit on hold after showing availability. They admitted responsibility for the issue but refused to take responsibility and pay the fees associated with the bounced check with the other institution. Terrible!

Terrible customer service. They offer to do a medallion stamp and then turn around and say they can’t offer that service. Why bank with Chase when they say they’re gonna they offer services solid online that they offer these services and then state they don’t offer the services, especially the chase off of Sky Point near Target. The most rudest staff I’ve ever had to come across. My recommendation is to bank somewhere else. Closing my account today

I was a fraud victim. Chase said I would have my funds back the next day. When it wasn't I called them. An hour and 7 customer service agents later they said they could only issue a paper check in 10 days. My mortgage check bounced. They just don't care.

I am extremely disappointed with Chase. Yesterday I found out that my account had been closed without any notice whatsoever — no phone call, no email, no voicemail. This is completely unacceptable and unprofessional for a major bank. To make matters worse, no one could provide me with a clear explanation of why my account was closed or why I was not informed ahead of time. Customers deserve transparency and communication, and this experience left me frustrated and concerned about how Chase treats its clients.

To Chase branch manager at 40-28 College Point Blvd, Flushing, NY 11354, the ** security guard at your branch is very rude and disrespectful. He ridiculed customer in public and called him stupid when customer asked him a question nicely. Why does Chase Bank, the No.1 bank in the United States under your watch, hire someone like this for security work? Could it be that he possesses some special skills, such as provoking and mocking its service objects for no reasons during working hours? If that is the case, he is more suitable for The Daily Show but the banking industry.

Chase has been nothing but a headache for my business. They refuse to help fix my POS system, leaving me unable to run cards for 24 hours at a time. They said the system had to update and since they have new software they can't override anything. That means lost sales and thousands of dollars gone for me. Completely unacceptable. I am closing my POS account and taking my business elsewhere. Don't use CHASE POS.

Hi I spoke to someone from Chase Travel Support on **. I was not aware that they so easy and qualitative with their representative so I would say yes they are able to save me some money but they are nice and easy in changing my flight reservation although I booked it myself from the chase portal. However for the changes I called them on **

Very unprofessional, and poor customer service skills. I limit my usage of this bank to a bare minimum. It's sad... Where did all of the professionalism go? I believe these problems could be easily solved with the proper training.

I'm a Chase customer, and honestly, this bank has frozen my accounts. They won't send me the money from the account they closed. I've been calling customer service for over a month, which seems to be in a country other than the United States. They don't answer my questions and just hang up on me. I still haven't gotten my money back, and no one from the bank will help. This bank is a scammer.

I have read some many reviews on the bank practice at Chase bank. My husband and I previous mortgage company (Quicken Loan/ Rocket Mortage) was sold to Chase Bank. The mortgage payment is due the 1st of each month as it was with the previous mortgage company. I made the payment on August 1st for September payment. However, I received an email stating that we made 2 payments from each one of our accounts. I was very confused! I only made one payment that was processed through my husband's account. The bank tried to process two payments.

Greedy. After 29 years of good record, never missed a payment. Had to carry a balance on my business credit card. I asked to lower the interest rate. The bank cancelled my personal credit card. Terrible.

This is bank sucks. I don't have a YouTube account and the bank keeps letting YouTube charge me $119.75. Bunch of scammers work there. I filed a case. The bank reversed the charges back to me. A couple days later they reversed it back to YouTube and I paying for YouTube when I don't have YouTube. Tell the bank that and give you no answers. Just let anybody take my money and tell you to deal with it. I'm taking every penny out that scammer bank today.

They closed my account after I deposited my cheque. No one would tell me why after calling and going to the bank. Was told they don't want a relationship with me and I should go to another bank. They've hold my money, going to 2 weeks now. It really does suck!

I opened my first checking account with Chase Bank in Merrillville IN in around 2012. I was met by a very professional and courteous personal banker. He explained many benefits of my checking account to me. He also took time with patience to explain other Chase banking options and benefits. Fast forward 2025 March I was also discriminated against by the current branch manager. She was very rude to me due to me coming to inquire about a tollway scam in Indiana & Illinois. She was degrading and told me to step out of the booth with the personal banker. She also threatened to call the police on me. I became so upset and could not believe the treatment. Resolutions sent me a letter. I admit that because of my Sister's death I did not get the letter returned in a timely manner.

Had 2 back-to-back incidents at Chase bank. After banking with Chase for 20+ years, finally moving to another back. First I was racially discriminated when I tried to open a Wealth Management account with a Private Client Advisor and I had $110k to move over. But Kyle ** (The Colony branch, TX) kept persuading me that I am better suited with "Personal Advisors" instead of a "Private Client". Also, said that I need $150k whereas on the website, it clearly says that minimum investment is $100k. Secondly, even though they recognize that I was a victim of a fraudulent Expedia scam of $1,160.34, they refuse to do anything about it. Shame on Chase! #disappointed #loyalcustomer #NeverAgain

There was two mgts that did my direct deposit and one mgts was training and still steal my money. I deposit on March of this year and she didn't deposit on and on the statement it's not showing but the recipient is that she did something with my money. Tina was there as well before lunch and ** mgts and ** lady training mgts. Just open the account with them in January 2025.. Fredericksburg VA 2931 Plank Road Plank Road Fredericksburg VA. Been careful going here. They gave out your information without your permission. ** mgts lady. She fight customers get in their face and wait until they turn their back in try to hit them from behind like me.

Getting correct info about a MSG was frustrating. Corporate gives conflicting info and seems more interested in being compliant and checking the boxes than helping a long time customer with actual service (?Zeb 8/29/25). My local banker gave me the answer in 2 minutes, while the corporate rep danced around the issue for 30 minutes without ever addressing the real issue. Shame on corporate and kudos to the local banker. Mr ** would be proud of local and embarrassed by corporate.

My first week with Chase has been extremely disappointing. I visited one of their branches in West Palm Beach, Florida, and was surprised by how unclean and unprofessional it appeared. There was a duct hanging from the ceiling down to one side of the lobby, which was especially noticeable on a rainy day. After opening my account, I encountered numerous issues when trying to set up online and mobile banking. The app requires extensive security questions just to access my account, which is frustrating. When I attempted to send money via Zelle to an external account I own, my account was blocked due to suspicious activity. I had to call customer service multiple times during this process to resolve these issues.

I've been a Chase customer for over 30 years with personal and business accounts and credit card also. I closed my personal some time ago due to growing problems, I recently closed a business account and opened a new business account, I'm about to close that one and move away from Chase for good. They've really gone downhill in the last 10-15 years. The "additional" security they say is required by changes in the law is a flat out lie. It's added inconvenience for you to help cover their own butts and or make things better or easier for them at your expense. I initially opened accounts with Chase since I traveled a lot and they had the most ATMs in the US. That's no longer an issue you can usually use any ATM and pay up to a few dollar fee for various transactions. The customer service has gone downhill both at the branches and if you call in.

Cost me thousands of dollars when they lost materials I sent them and would not honor the original loan terms when loan terms changed. Cumbersome systems that they have no interest in improving. "That's just the way it is" No way to call back the person you were talking with originally. Phone trees that are irrelevant and confusing. Customer "service" agents trained in script reading rather than problem solving.

I’m very disappointed with Chase Bank. I applied for a credit card after seeing their widely advertised “15 months 0% APR” offer, which seemed like a great deal. But after receiving the card and reviewing the terms, I discovered there was no 0% APR at all—instead, my interest rate was a shocking 21.74%. This feels like a bait-and-switch tactic. They promote 0% interest to attract customers, then lock you in with a high APR once you’ve signed up. For such a large, reputable bank, this kind of misleading practice is unacceptable. Chase comes across as deceptive and untrustworthy. I strongly recommend avoiding them if you don’t want to be misled or stuck with an outrageous rate.

On 8/19/2025, 13:01. I walked into this branch to deposit cash of 700$. There were 6 of 100$ bills and 5 of 20$ bills, together 700$. I counted them on the Chase counter, in front of the teller Dena, before I hand them to the her. It was 700$, and the area I counted the cash was a right ankle that Chase camera on the ceiling would capture clearly. Cashbox #07, Session #16, Transaction #34.

I have had two separate issues recently after years of no problems. Issue number one, somehow through a Roku device I was charged for an annual subscription for Paramount+ and I asked for the charge to be reversed because I was also being charged a monthly fee for a subscription for a Paramount+. They had okayed it and then reversed it and took the money back out of my account after a couple of weeks. So they allowed me to be double charged for the same thing even though you could see that it was the same thing.

I had a 3000 rent check forged and stolen from me and reported it immediately. Chase informed me that I would be credited with the amount within 5 days while Chase did their investigation. When I actually submitted the form they wanted (immediately) I was then told that no Chase actually doesn’t provide any fraud protection for checks and I would have to wait and see if the other bank where the check was deposited would credit my account. The investigation is ongoing and I still haven’t received my money back. For such a large bank to have absolutely no protection for their customers is extremely disappointing especially after the agent told me otherwise. Go elsewhere with your money to somewhere that will protect you.

My name is Heather, and I live in Tampa, Florida. I’ve been with Chase Bank for over 30 years, both personally and with business accounts. A few months ago, I opened a new business account, but recently I received a letter saying Chase decided to close it. I spoke with a supervisor, hoping for an explanation, but she told me she couldn’t give me any reason. That was extremely painful to hear. I felt like I was being treated unfairly, maybe even discriminated against, for some reason I don’t understand.

Chase Bank completely lies to me and now I'm stuck in Tennessee. Chase personnel in Ventura, CA lied to me to get me to open an account. I told them I was flying out and I needed my card. They said "no problem, you can set up your digital card in 24 hours." B.S. It has been 24 hours and now I'm stuck with no card. If I can find a branch I will withdraw every bit and close the account. This is a really crappy thing to do to a new customer.

Do not transfer money from a non US dollar bank (euro, Canadian dollar, etc). You are not going to receive anything even close to the current exchange rate at the time of the transaction. It is a SCAM and you will loose 15% of the transferred amount or higher. Avoid CHASE.

I been with Chase Bank in Waco for over two years and it's only getting worse, especially on new road. Also there's a older ** lady at the Chase bank near Baylor University that is very disrespectful and unprofessional but let's get back to Chase Bank. For two years I have had a checking account with Chase Bank and have my VA retirement check going to the bank. I have direct deposit and direct deposit privileges. I'm a retired Disabled Veteran 100 percent. I have gotten over draft when I need it and the bank has always gotten their money back, especially when I have direct deposit and direct deposit privileges, which means the bank gets it money before I do, but this month August I was refuse overdraft privileges and I ask why.

I am extremely disappointed with my recent experience as a new Chase customer. After making my very first deposit, Chase placed a hold on the funds without providing a clear explanation. Once that hold was released, I attempted to make my first Zelle transfer — only to have my online account blocked three times consecutively.

Very bad customer service/legal team and company doesn't care about their clients, my parent has Alzheimer's and dementia. For years I've been struggling to gain access to her account. she is late on many bills and I have been doing only what I can, denied even with a POA so I had to go to court with hired attorneys to become gaurdian of her estate and person, now even with a court order they are giving me the run around so instead of using that bank I'm taking a full 80k out of that bank and I hope it shows them that customer service is better than losing clients

Chase Bank is simply the absolute worst bank I have EVER used. Their customer service is horrendous and this company has no protection for their customers. Handing your money over for Chase bank to put in your account is like giving it to someone on the side of the street and asking them to keep it safe for you until you come back the next day. I feel generous even giving them 1 star.

Pathetic customer service and changing fees. Business and personal checking fees change without notice. We have 6 accounts here for over 20 years... That is... until tomorrow when we close them. Bye, scam artists. Stay away.

Opened a business account to start a business. Chase closed my account and wouldn’t provide any reason. Now I have to wait 30 days to get a cashier check in the mail. They won’t provide any tracking #.

They cancelled my debit card twice with zero notification. Both times it took them the full ten days to get my debit card. When I sped my account the people at the teller’s were totally inept. I changed banks 3 full business days after they cancelled my card for no reason, and with no warning. I still got my new debit card from us bank a day faster even though I signed up for it 3 days later. Total ineptitude.

Case # as proof of incompetence **. Run, you can do better with any other small bank. |I work with 20 banks and this is the worse.

I visited this Chase Bank branch to close my account and hoped to get some help with the process. My experience was very disappointing and stressful. I was being helped by a person name Kathreen in the Everett location. First, I was told there was a balance on my account that I was not aware of. The staff member assisting me spoke to me in a rude manner and asked questions without clarifying what she meant. She insisted on knowing my reason for closing the account, even though I explained that I preferred to speak with a banker privately due to my personal situation. Despite this, she repeated her questions multiple times and insisted it was required that I answer.

All I can say is Run as far away from this bank as possible. RUN. This is the absolute worst bank I have ever used. The tellers have an IQ of 50 that tells you everything. They don't even honor their own checks. RUN!!!!

Chase is horrible. Nothing more nothing less. No reason in voicing my concerns because they will see this and do absolutely nothing. Never bank with Chase. From the numerous amount of fees to not fixing things things they can fix all the way down to the way they talk to people on the phone. Just pure evil.

The bank's policy on large check deposits is arguably criminal. I deposited a 6 figure check (my portion of an asset sale) from my business partner on 8/8 (Friday) and they placed a 7 business day hold on the deposit. This has happened before but I’ve always called and had them verify with issuing bank and release the hold thereafter. Problem is that issuing bank no longer verifies to “third parties”. Issuing bank did however send a snapshot of transaction clearly showing the check was paid on 8/11 (following Monday). Chase refuses to accept that as verification and has advised that the hold was placed as the transaction was “uncommon” for my account. They act like they don’t really know whether or not they actually have the funds. Truth is they are using my money for an unacceptable period.

After years with Chase and always paying on time, I recently asked for practical help to manage a high ongoing APR or to speed up paying down my balance. Instead of guidance or real options (like a temporary rate reduction, a balance transfer offer, or a structured repayment plan), I encountered dismissiveness and a complete lack of support. It felt like I was being told to figure it out myself. If this is how Chase treats loyal customers who need a reasonable path to lower interest, I’m rethinking where I keep my cards. Chase, you can do better.

They do not give their staff the ability to handle situations that could be fixed in a matter of minutes. Instead they inconvenience and waste their customers time and the problem never gets resolved. The branch representatives are powerless and call the same 1-800 number and get tortured themselves. Not a place to do business.

Been there for over 5 mo Business Account..They put a 7 Business Day hold on a cashier check and still hold every check for 7 days... Called the Bank of the cashier check the money was released the next day... Called to talk to a manager and it was a No Speaky in another Country... I'm done. DO NOT BANK AT CHASE BANK THAT'S AFRAID TO CASH A CHECK.

As a loyal customer of Chase Disney signature card, I was dumped as a customer and my count was closed after getting behind due to a divorce. This shows how customers are treated at chase. After being a loyal customer since 2008.

Went in with notarized paperwork (and my ex-husband present) to close an account, remove him, and open a new business account. Thought it was done—months later found out the account was never closed and he was still listed as the primary. After endless trips and calls, I shut everything down and left Chase. What a mess.

Disgusted, I have had Chase for years, paid off a card. They put the interest on the card. Unbeknownst to me ended up with a late payment. First one ever in my life. Dropped my credit score 100 points. Then they turned around, and I dropped all my credit lines down to 500 hundred dollars. So I canceled all 3 accounts with them. I will never use them again. I will only use Citibank. They have been nothing but amazing. When I tried to get the late payment removed, they said they show no good faith to anyone for any reason.

The worst customer service call I have ever had. I needed help to reset my online login. I was transferred seven different times. Spoke to the security department three times and they still could not unlock my account so that I could log in to pay my bill. I would give zero stars but that's not an option.

I opened a Total Checking Account. A couple of weeks later, I received a promotional email. There was a promotional code to open a Total Savings Account and receive $900. So, I go through the trouble of scheduling an appointment with a banker, burn gas to get to location, just to be told, that I had 15 days to take advantage of this offer. Nowhere in the email did it state this. Do better Chase…

I open my checking account. I receive my debit card and I have used it also but after 2 weeks, they locked my account and about few days later they hold my money without giving me reason why they hold it and we try to contact Chase Bank but they says that they don’t know the reason behind holding my money and we call them for a several times but they are still holding my money and they nobody have a answer that when I will get my funds/money back and they are very and we go offline then we ask then also they say that they don’t know what is the reason that why the account has been holding money. This is the worst bank I have ever seen.

Very rude, impatient and condescending customer service with lies. Another classic example of too big to fail, so they absolutely care nothing about customers. Currently I am tied with them as this is the only bank within a short walk distance. I swear the moment I move out of the current place, I'll cancel my card with them!

I am a disabled American veteran. I went to Chase Bank to open a direct deposit checking and savings account. I was denied service. The reason stated because I don't have driver's license or state issued ID. I have and presented U.S, government issued military Id. I also provided proof of my residency (recent utility bills in my name) and proof of banking with WELLS FARGO. The bank agent, definitely not an American, perhaps a U,S, citizen and a racist and ill-educated in my opinion, made clear emphasis on denying and preventing me from service as opposed to seeing how I may be serviced or helped. She was so adamant in me not being a patron. She even left her desk to follow me and to double down on her hate and prejudices by interjecting when she saw me go and try to speak with another bank agent.

To Whom It May Concern Chase Bank – Customer Relations. Subject: Denied Access to Funds During Medical Emergency – July 28, 2022. I am writing to share a troubling experience that occurred at your branch located at 4843 N Kedzie Avenue, Chicago, on the morning of July 28, 2022. That day, I was preparing to bring my wife to Swedish Covenant Hospital’s emergency room due to severe pain and limited mobility. Before heading there, I stopped at your branch to withdraw $300 in cash to cover immediate expenses. The ATM did not allow the withdrawal, so I went inside to request assistance.

I became interested in Chase proposal to invest over $20000 and receive $150 and I did it. Unfortunately, the service appeared very poor and they pay only $50. The bank itself is friendly and we used it for 20 years, but do not consider as an investment point as they do not care.

Chase will not allow you to remove more than $25,000/day from an account, so if you have an unexpected expense and need your money, it will not be available to you. You can not raise this limit. Chase will hold your money hostage. Other institutions have limits, but they can be raised at your request. I'm closing my accounts ASAP. I expected more from such a venerated institution.

I own a business and a customer of ours disputed a full charge of $1,800 saying they never received the service. They did receive the service and I sent a report over to Chase documenting all of the dates and times my employees went to serve the customer. I also sent them over the signed contract and all of the email communications between me and the customer. In the end, Chase chose to go with the customer and we are out $1,800 even though we provided the service. I even provided Chase with our employees' contact information so they can verify that they performed the service. We're a small business so this hurts us badly. Very disappointed in Chase Bank.

Chase is, without question, the worst bank I’ve ever dealt with. They flat-out held my business funds hostage, lied repeatedly, and gave me the runaround for days. They froze my business assets, $195,000. Froze my account, wouldn't even let me login. Even after verify a check 3 times with a client and their bank. Only days later giving me access to my account and showing that they funds were available. They STILL did not let me transfer funds out of the account or make payments to suppliers or anything.

Today, August 8, 2025, I called Chase Slate Edge customer service and had a very bad experience with the supposed supervisor, Sergio. I say supposed because he was not at all professional in trying to resolve the issue I was calling about. When I told him I wanted to escalate the complaint, he abruptly ended the call.

I would just like to say Chase bank is the best bank out there, they actually care about the customers and I will never go to another bank. Thank you chase for always being a truly amazing bank and thank you for taking care of me all these years.

I’ve been a loyal Chase customer for over 30 years, going back to its Washington Mutual days. Unfortunately, the bank has gone downhill—customer service has declined, policies have become less customer-friendly, and now checks are held for extended periods. Their hours of operation are inconvenient, there are very few tellers available, and the ATMs are frequently out of service. It’s no longer the reliable bank it once was.

Wired $14,000 from my bank to have Chase wire funds to Coinbase, they closed my account because they felt there was fraud which there wasn't any fraud. Now I have to wait 5 to 10 business days to get my funds back and they are going to MAIL a check (we know how long that's going to take).

Warning!! Chase Southwest Airlines credit card will not help you if you have a fraudulent charge on your account!! I have been trying to dispute a fraudulent charge for 3 months now to no avail. They now tell me "sorry, it's past the dispute timeframe, you are responsible for these charges." So upset and disappointed! I thought they would cover me from fraud!

No help at all. Talked to 7 different people just to make a payment over the phone. Was told there was an error on my account. All the way to the supervisor and she could not help. Said it was best I write a check and send in. Who does that anymore. I recommend doing business with a local credit union.

Branch at 128 NW and 7 Ave Miami. Instead of going to a bank it feels like going to a flea market. No professionalism at all. Staff don’t greet no one. People jump the line. Have no control who is next waiting and is ok. Tellers make excuses, I see a guy jumping in front of a older lady who was next and the teller help him. Then the guy leave the window and come back again. Did the same thing and the teller instead of saying, "Excuse me I call you but I have a pending transaction with him. Can you go to the next window? He will help you," no. The teller argue and said he was here before. Very disappointed how business owners are allowing such a bad service. It is very sad I go to this bank. Have no choice. My landlord account is here.

Chase doesn't stand behind its customers. Has outsourced customer service and it's very difficult for them to understand my English dialect from Illinois. I'm sick and tired of wasting my time. Someone canceled my mortgage payment and didn't tell me that it will no longer be able to pay it out of my Chase account again. They make mistakes and they don't own up to them. I'm sick and tired of them and I need to move to a local credit union bank that at least gives me a good interest rate for savings. Sick and tired of this corporate mongering Bank outsourcing every single detail just to save them a dime and you talk about wanting to keep jobs here. This is b***!

Chase has the worst ATM. Always down along with the inside as well! Chase always has trouble with depositing their own checks!! They just don't care and given up! So tired if the fake apologies! Find a different bank! Trust me!

If I start to use the Chase Gateway card on August 1, 2025, the whole purchase in 2025 does not count. Basically, I will not be able to receive the benefit of two free checked bags in 2026, no matter how much I spend on my Chase Gateway card between August 1, 2025 and December 31, 2025. If I spend more than 10k between January 1, 2026 to December 31, 2026, I will get two free checked bags on United Airlines in 2027. I have accrued mileages on my old Awards card and Chase is no longer offering this card, I had to switch to Chase Gateway card. Chase forfeited my 20k bonus miles for a new card (Chase Gateway card), so I think that my purchase starting January 1, 2025 from my Chase MileagePlus Awards card should count, and If I spend more than 10 k in 2025, and the benefit of two free checked bags should be available to me between January 1, 2026 to December 31, 2026.

If you are considering Chase Bank, RUN! I have been with Chase for a long time. I have witnessed them go downhill the whole time. Random check holds for no reason, Put 2 checks in last week. No problem. Put 1 check in today from the same payee U.S. Treasury. 11 day hold in the digital age. C'MON. This is my last straw. I will be talking to another bank on Monday. And this is not the only problem. But it's the one I'm wasting my time around. Don't make this mistake.

Chase for business is not the right choice. Holes on every single deposit. Calling each days to get funds realized. What kind it business works benefit from this? Them hold deposit to invest white telling you its a “fraud” concern. Their manager told me they invest in market or lend out in the holding period to make a profit. Nothing but problems.

Generally happy with in-branch service. We manage our finances with Quicken, which has generally been reliable in accessing our various accounts at Chase. Last week Chase removed all access to Quicken for our Chase First youth accounts. My boys are no longer able to use Quicken to see their activity or balances. Removing a working service downgrades the customer experience. My boys are not happy.

I closed my Chase checking account about six weeks ago. I was told I would receive a check in 4 to 5 business days. I'm still waiting. Calling customer service is a real joke. I spoke to six different people and was told (in very broken English, which was difficult to understand) six different stories. DO NOT DO BUSINESS WITH THIS BANK!!!

Worse bank ever. They hold your funds for over 2 weeks. They lie that the original bank can't verify the infos to 3rd parties. Meanwhile funds have been transferred to them and they don't release your money. Shame, Shame. I'm changing bank.

Getting through to customer service that you can understand is one problem. I got transferred to seven different people tonight and then was told the department I needed was closed. I am livid with this bank. I am changing banks, horrible customer service, horrible.

After opening a business account, I ordered checks that cost $99.83 leaving me with 17 cents in the account. A few days after the checks arrived, I got a phone call from Chase informing me that my account had been closed due to "suspicious activity". The only other activity on the account was that I linked my Chime account so I could transfer funds between them easily.

Been a long time customer of CHASE, always in good standing. I called to increase my daily limit at ATM, which is currently 200.00, which is nonsense. You have to call and beg for access to your own money. They will only grant a temporary increase even though I’ve always had direct deposits and no NSF. Leaving and going to Capital One.

Chase has left such a bad taste in my mouth. For they closed my account without an explanation on which I was "NOT" aware of their policies when I opened the acct nor did the bank agent informed me of this. They just sent me a text asking to contact the # behind my debit card to unlock my acct which they locked and requested some information without giving me time to call and inquire about the info their require. Very very very poor service leaving people with unanswered question but yet to open an account they require a lot of info so now I have to wait for a check 7 to 10 business days for my funds leaving me dumbfounded because they don't have to give a reason of why the closed my acct. I have no criminal records, no over draft, no fraud etc. I will never tell anyone to open an account with chase for you guys suck!!!!

Chase customer service completely failed me today!! I ended up on hold/phone with 3 count'em 3 separate customer service folks in one hour+ call. None wanted to do what I wanted them to do first. They BS'd about this & that and how they needed me to be passed to another customer service so & so. The final guy may have actually helped me in blocking a particular merchant that has been double-billing me & sending bogus charges for months. I'm pretty well tired of the whole affair and constantly having to "fix" things. This is Chase's last chance with me. If one more charge shows up from that merchant, I will be ripping up my Chase Freedom card!! I have a great card through Citibank, maybe you should start by looking there for a credit card.

Within the last year, Chase has really failed at conducting large business transactions so much that I am looking for another bank to move my business and personal accounts too. Back in October, I had to transfer $12,000 for my commercial lease for deposits and first month's rent, and all I got was a full day panic attack. I started out my day physically going into my Chase bank to fill out paperwork to initiate a wire transfer, which the teller told me was the best way to get the money over. Went though all identification process and sent the transfer then went into work.

My experience with Chase customer service was very disappointing. They do not treat you like a valued customer, but rather try to just push you aside with unrelated topics. I would highly recommend not doing business with this anti-Customer organization. Very disappointing from a long time customer... Their customer support offered the exact opposite resolution to what they actually state on their own website.

Chase is one the worst banks ever! I have so many issues with them and I left once before but decided to come back and here we go again! I paid my rent on the 2nd of the month, then I got a fraud text asking if it was me and I said yes. It said it was going to pay, here it is the 10th of the month and it was never paid. I was charged 65.00 for the late fee and 45.00 for an NSF fee from the company. When I called I was told there was nothing they can do about it. I will be leaving and again and never coming back!

Their ATM took almost $3k from my account but didn't dispense it Friday! It's been FIVE DAYS!! They haven't even sent anyone out to count the machine, they are talking about maybe the 14th they will be able to give me a credit. They do not care that I have bills to pay and kids to feed. After I left the branch, I called customer service and they hung up on me after telling me there was no manager on duty that I could speak to. The manager at the bank is very nice and has done her best to help me, I know she is limited. However, the bank itself that has insurance and is refusing to give me my money when it is 100% their fault is crazy.

DO NOT BANK HERE! You have no protection against being scammed. Just because a fake company sends you a tracking number, doesn't mean they delivered all the products. It's common sense. I did not receive all my items but 159.95 of my money is gone. The website or Instagram page doesn't even exist anymore. I will be taking my business elsewhere. Was a long time customer.

Terrible experience at the Chase Bank located at 6251 Greenville Ave, Dallas, TX. I went inside this branch location to get a document notarized. I walked to the teller window and asked for a notary. **, whom is a team lead at this branch location and stated that she is a notary. She had no friendly smile nor welcome shown on her face. I gave her the document. She quickly looked at it and stated that I need two witnesses there to also sign the document. I advised her that she would only be notarizing my signature. She went on to argue that I will need two witnesses. So she would not notarize the document.

Chase Bank utterly failed me! An imposter tried opening an account, and instead of contacting me, they shut down my entire banking, affecting all my payments. After hours of rude support, my account's back, but now I face late fees. I'm furious!

I am unable to log into my account because two factor authentication is now required for every single log-in no matter how many times you've logged in from the same device. They have the wrong phone number due to a typo on their end, and there is no way for me to correct the phone number WITHOUT THEM SENDING A TEXT TO THE INCORRECT NUMBER. There is no verification option via email, nor do they staff their help lines when people who have jobs actually have the time to call in and try to correct these issues. I am incredibly glad that I only have an auto loan through these people, and eventually I will never have to deal with this incompetence again.

I’ve been a loyal Chase customer for nearly 20 years, and I’m writing to express my deep disappointment with how my recent dispute was handled. After being deceived by a merchant (Got Grillz), I submitted a dispute through the proper channels with clear, documented evidence. Despite this, Chase’s dispute team sided with the merchant, who not only kept both my money and the product, but also provided false information to mislead the resolution process.

I would love to thank Shri and Pam for helping me with my card issues. Helped so so so much. Went out of their way and everything. Thank you. I had an issue where my account got closed and they helped open it back up and get to the bottom of it.

Worst! Transferred to 3 different people that barely spoke English. Why is Chase outsourcing their customer service? It's a bank! I don't understand. Businesses learned that back in the 90's. All I wanted was my $300+ back from Walmart. They said it was my bank. Chase says it's Walmart. I'm done. Time for a credit union.

Chase are racist!!! Me and my ** friend. Deposit checks on the same day. Her check was more and they held my check. Always hold my money like I’m a criminal or have theft or something. Shame on chase.

If you want a rush delivery on your debit card being replaced, they now charge you $15 instead of $5! What a bunch of crooks. Time to start banking with someone else. They like to Suicide their top Executives that know too much.

Terrible service, charge interest even when you pay off balance at the end of the month, very frustrated with how they take advantage of their customer- can't wait to never interact with them again. They were not willing to resolve issue with me.

Chase bank sucks! They require all these stipulations to bank with them or they will charge you $11.99 a month. My main bank doesn't charge me anything! You have to have a minimal a $500 deposit make at least 18 transactions a month and have $3500 in there at all times. I mean who can keep up with all of those rules!?

I've had Chase Bank a while. Due to a check that already cleared, they flagged my account. Froze my account. Continued to collect all my income deposits and won't give me any access until I do some phone verification. I have all my money in this bank. I have kids and bills. Worst bank I have ever dealt with in my life. I hope I can sue them for making me suffer for no real reason. Worst experience!!! Don't use this bank.

Their customer has caused me a nightmare. They have withheld the money I deposited for no reason. They verified with the person I've called them everyday and they have the funds. There is no reason to do what they have. They just keep telling me the 26th of June because they haven't been able to verify with the bank. How hard it is to verify and how long does it take. I'm in the red, then they charge me the overdraft fees. I would never refer them. I should have went to a smaller credit union. I can't believe they can hold money like this.

Chase has the absolute worst online payment APP EVER!!!! Each and every month I experience the same issues of trying to log in to make a payment and it never works. It literally takes me five days to actually get through to make the payment. I would rather receive a monthly statement in the mail than experience the complete and total frustration of trying to pay online. Please get some new technology.

Chase is issuing me a refund for the overpayment made for the payoff of my car loan. I requested that the 16K be sent electronically to my account, as I have made all my payment that way to them. This is the most secure and fastest way for financial transactions. Chase refused and stated that their only way of doing this is by regular mail. In 2025 this is unacceptable especially with all the technological advancements. I would refrain from financing with a company that does not care for their customers.

Horrible bank. Even whenever you inform them that the transaction was unauthorized, they don’t wanna give you the money back. Claims department submitted the claim incorrectly. Promise to give me my money back in 48 hours and it has been a week. Horrible customer service, do not wanna trust me to manager. Lie at a manager wasn’t available, left me on hold to the call, was an hour and no proper resolution. Money is still frozen on my account. I will never recommend this bank.

Pay because I was frauded. How does that seem fair when they agree I was frauded. Seems like Chase and the fraud people line each other pockets.

Closed my account and cancelled my credit cards on a Friday while on vacation. Nearest bank 100 miles away. Couldn’t rent a car. No reason given. My credit is 797. Bam couldn’t access any funds with almost 10k in the bank. Good thing I wasn’t overseas. Don’t bank here!!!

I am so disappointed that I chose this bank to run my business account... I’m not sure where to begin. Simple transactions like writing a check to a vendor if they do not like the check they will just cancel it and NEVER call you or notify you. This is embarrassing because you have to look into your account and wait on the phone for hours and go through so many checks and balances Just for them to tell you “well sorry I know you wanted to issue a check but we’re not going to send this specific vendor a check” and they never give you a reason.

05.21.25 I was depositing money at the Chase Bank, Castleton, Branch 000867. I was shorthanded $1000 while depositing $7000. Upon reaching the counter. I proceeded to physically hand the teller $4,000 (40x$100 bills) while also verbally communicating that it was $4,000. Then I handed her $1,000 (10x $100 bills) and verbally communicated that it was $1,000. Lastly, I handed her $2,000 (mix of $50, $20, $10 notes) also verbally communicating that it was $2,000 in various notes.

I made a complaint about a charge on my account for a subscription I did not make. The bank opened the claim and then even after being provided with full information, an agent contacted me again and twisted all the information provided, not understanding what happened and not being able to help. Call got cut off and the agent did not reach out again, closing the claim. I got charged again and now I have a negative balance and the bank is not responsive. I called. The agent asked if I tried calling again. If an agent is the one calling to verify something, I am not the one to call. This customer service agents have a poor comprehension of what the customer wants, even being given the full information, making customers upset, then hanging in the phone. I am closing this account after the issue is resolved, as the phone customer service is useless.

I need to close my accounts. They waste my time for trying to upset their credit card and kept trying me to try this and that. After all that discussion I'm seated at waiting area trying to get my cashiers check for balances in the account. I can hear the employees are busy chit chatting behind the counter and I've been stuck at the branch office for an hour. All for trying to close an account...

Awful customer service. They are so scattered with misinformation. They will close your accounts without notice at anytime. They are closing ATMs also. The supervisors offer little to no support at all.

They're total gutter trash. Signed up in the last year to add a second checking and savings to my name for investment purpose. And the website never worked, was always down. The phone lines always backed up or not working. Last two times I visited my local branch there were literally 3 workers on site if that says anything. Banking with less than a Skeleton Crew is not a good sign. Also.... They closed out both accounts for 'inactivity' taking my remaining $23 with them. CROOKS.

I would highly recommend staying as far as away from Chase as possible. I’ve used this bank for multiple years, but they have become absolutely horrendous to deal with. They declined a charge of mine that was fraudulent. Multiple times I made a claim. They sent me back the fee and then they reverse it on me. They’re hiding through Apple Pay. Apple Pay claims that they don’t keep this information on file and they don’t work with third parties meaning they don’t work with big banks. If you do happen to bank with them, absolutely never use Apple Pay with Chase as they will steal your money. You will try to get the problems escalated and Supervisor will laugh at your misfortune. They will guide you in the wrong direction and not give you the full information. You literally have to pull it out of them step-by-step, which is beyond frustrating. If I could give this bank, no stars I would.