Chase Bank Reviews

Chase bank is poor customer service. Really they’re gonna hold my check for $200 for a review. That’s a New York State check OK so you don’t want to release it. That’s fine. Now you lost a customer. Very very, very poor customer service and if I was to rate this bank. I’d give you a one star. Now I’m gonna close my bank account out and do business with somebody else. How about that? Thanks for your service cause it was disgusting.

Chase has a hold on my deposited check and has passed the hold date listed. I have a 27-year personal and 19 year old business account and have deposited checks from my same clients for the same amount of time. This is my working capital on hold, it pays my bills, mortgage and everything. Chase for the last two weeks have accepted monthly pos overdrawing my account and tacking on overdraft fees while a $15,000 deposit sits in their so-called BS limbo account, while they check to see if their 27-year customer is depositing fake checks.

I took my Jeep Renegade to the Shell station on Duke street in Durham, NC and put $30 and change worth of fuel in it. Filled it up. Then I see a $70 even charge on my account from Shell. I assume it was a hold because fuel stations do that. It never changed so I called the fraud department of Chase and the lady whose English wasn’t that great repeatedly tells me there’s nothing they can because I don’t have a receipt. So I have to prove to my bank that I didn’t get $70 worth of fuel instead of the store proving that I didn’t get get $70 worth of fuel because there’s no way they could. Also the store's number was just an automated message that told me to call my bank. Thanks for looking out for my money Chase.

Those bank tries to hold your money as much as possible. I deposit a check from that bank and because I'm an account holder they hold the money but if I take the check and I don't hold accounts there I get the money immediately. That explains itself and the character of this bank. Not a customer concerned bank. More concerned about getting new customers and that's because they can't keep current ones.

US Banking and in particular Chase are in the dark ages when it comes to digital, secure and modern transaction management. Coming from Australia with a modern, seamless and cutting edge banking sector, and having experience in several other nations, the archaic and bureaucratic nature of Chase in the USA is a nightmare. Avoid if you can and look for a smaller more innovative customer focused bank. They may be big, but bigger is certainly not better in this case.

Sent me a credit card with no way to access my account and the customer service is so awful. Literally got hung up on on multiple occasions. I will never use this bank again. People who work here don’t have a clue what they are doing.

If I could give 0 stars, I would. Chase is absolutely horrendous. One time I disputed a purchase that hadn’t arrived and was lost in transit. The item arrived a week later after the dispute was filed. After providing MULTIPLE receipts and proof they told me that the merchant had refunded me. This was false and they still denied my claim. After showing transcripts, RECEIPTS and tracking information they said, “The merchant says they won’t pay us so we charge you.” WHAT SENSE DOES THAT MAKE.

Someone from 201-659-6112 called me today. After looking up the number I found out it was Chase. I am registered with the national "do not call" list. At least it wasn't a spam call but could have been a sales call. Either way, I do not like being randomly called like that. Not interested in anything anybody is selling or promoting.

To whom it may concern, The scam started on September 10. They Threatened then intimidated me that accounts would be set up if I didn’t listen to them, thousands of dollars will be taken out of my account through Zelle. I just got scammed on my Chase account got a phone call number. Said it was from Chase. Told me that I was being hacked in New York through my Zelle account phone number and they needed to give me cancellation codes for two attempts under 1000 each. Scared the heck up me and convince me to go along with him. Gave me some cancellation codes to give to Zelle. Gave me a number for Zelle. Called Zelle so continued. Did some maneuvering through my Zelle account. Nothing happened. They said they will call me tomorrow on the 11th and they would straighten everything out.

Worst customer service!!!! And specialist was rude. Couldn't comprehend what I was saying. On the phone for over an hour and still couldn't help. SMH. I hope I never have to talk to customer service again....

We have put two home mortgages with Chase and have checking, savings, etc. with them. Went to deposit a third party check with that party with me from one Chase account to another and was denied the deposit. Further, I was told they just changed their policy a month ago. What kind of stupidity is this. I am working on moving CDs and all fund from this Bank. I wish I could pull my mortgage from this institute. I have other checking including a credit union - and an on-line bank checking and savings and have gotten better service from them by far. Hope people read this a stay away from Chase!

If I could give zero starts, I would. I just opened an account online 3 days ago. They wouldn't honor Zelle payments coming in or direct transfers. Been called by their fraud department 3 times so far.

Worst customer service from a bank. Calls rerouted to Manila or other international location. When requesting to speak to US based support still got sent to Manila. Hard to understand accent and bad connection problems. Chase should be ashamed of the service they provide. America is declining fast and the banking support quality is just another example how we fail.

Chase has gone completely downhill. My problems started from the very beginning. When I first set an appointment at the McPherson branch, the banker sat in his office doing nothing while we waited in the lobby. The receptionist kept asking if he was going to take us, and he said, “yes, when their appointment time is.” Then, five minutes before my appointment, another customer walked in and he helped them instead. I got up and walked out. Ten minutes after my appointment time, he called saying he was “ready now.” I told him I had already left — my time is just as valuable as his. Thankfully, the Granbury branch treated me better and helped me immediately.

Opened a business account. Bought checks for the account. Chase suddenly closed the account without warning and without explanation. Calls for follow-up all end with "we can close accounts for any reason or for no reason and don't have to tell you why." Cancellation is irreversible. Money spent on checks all wasted. Money deposited into the account is inaccessible until the closure is finalized. Disgusting behavior.

I switched banks after my old bank allowed someone to withdraw money from my account without any ID. When I opened my Chase account, they knew my situation. When I was waiting for them to finalize my paperwork, there was a long line of people waiting to see the representative. The rep called out to me and read out my Social Security number in front of everyone and asked if it was correct!!?? Luckily I haven't had any issues with that. There's a bank in every neighborhood, so I keep Chase for the convenience. I would have given a five-star rating except for that one incident years ago.

Despicable bank. Worst customer service, on the phone and in person. Rude, unprofessional, demeaning and lacking basic human empathy. They lie and change their lies the next day and always blame someone else in another department. You cannot reach customer service after 5pm no matter how urgent of a matter you might be experiencing. Total Incompetence to do the simplest of tasks and never follow through. If you want to be miserable and made to feel completely insignificant then this is the bank for you.

DO NOT USE CHASE BANK! THEY SINGLE HANDEDLY BANKRUPTED MY 30+ YEAR BUSINESS!!!! I had perfect credit, money in the bank, and NEVER had a late payment on my trade lines. I had 3 significant life events including the death of a family member that required me to utilize my credit lines but had planned on paying them off in the next 10 days which is typical in my line of work because I get paid in large chunks which I've always used to pay ALL of my balances off. Chase, pretending to be a consolidation offer, decided to drop ALL of my credit lines from their original limits to the amounts I owed on each of them which dropped my credit score over 200 points INSTANTLY!

First I just want to say the people at the desk in my branch are very good people. Now that that is out of the way let’s talk about the people you don’t see. Ever since opening accounts with Chase it has been nothing but problems. Going on two years now of complete horrible services. They make your online services very convenient but that is where the buck stops. Every single thing about Chase is fraudulent.

While I understand the need to place a hold on a check to make sure that it checks out, but over a weeks hold is excessive. Some people are not rich and actually need the money they deposit into their accounts. Why offer a phone number to remove a hold on a check if the people at the bank will not release the hold after a week.

I have had nothing but a horrible experience since setting up a business checking account with Chase which was also supposed to simplify my ability to invoice my customers and receive credit card and ACH payments. I processed a credit card payment which was a loan from an extended family member and because we shared the same last name they said I violated their terms of service and held up the transaction from months. My Family member disputed the transaction as soon as Chase notified me that they flagged the transaction and shut off my payment processing ability. Then they ran a Zelle transaction twice after messaging me the first transaction was denied and flagged from fraud. I had to get my account unblocked and was instructed to run the payment a second time.

If I could not give a star I would collect it back. The staff we have met I know for a fact someone is tracking me and is able to go ahead of me to these people always seizing my mom's money whenever we are about to travel to UN or NY. How can we have money and be stranded by Chase Bank each time. I will be very truthful. The last time was April 2025. They took $1000 and held it so we can suffer on the trip.. The branch manager look and now $620. We need our money deposited immediately so we can for once be able to travel, lodge and feed. This is totally UNFAIR!!! No one should suffer like this. I need my money now.

Declining customer service/ relations. Management team declining no longer customer service-oriented. Customer deposits continue extending hold availability to access with current advanced technology.

The lady was helpful from the beginning and every time I ask a simple question yes I had to ask couple times because I have very severe ADHD and sometimes you need to repeat yourself multiple times and the lady was rude. Did not have any questions for me to ask if I needed any more help and literally hung up the phone and she sounded ** or ** wanted two but she sounded very awful and was very rude to me and I literally was just asking simple questions. I know people have some bad days, but don’t take it out on other people.

They froze my accounts without notifying me. I tried for several days and many hours on the phone to them to unfreeze my accounts. They tell me it is done and I hang up and try to use it and it is NOT. I then have to call back and they now just transfer me and I go through all of their questions and the same thing has happened over several days. I can not get anyone that knows how or what to do. Horrible customer service!!!! B.

I have been a Chase Bank customer for a long time and relied on your bank in providing me with the best and most fair financial business. I was first misled by your investment department where nothing was done to enhance my savings except for the monthly service charges deducted from my account with no gains. There were other issues that were reported and ignored. I never took further action because it like a waste of time. However, recently I am going through a situation that I feel cannot be ignored. This issue could have been prevented if Chase had: 1) better customer service, 2) better representation of facts, 3) better communication, 4) maybe shown a little compassion to their customer’s needs, 5) better disclosure of banks regulations, 6) employees knowing and doing their job especially from 30+ year service employee.

I have been a Chase customer for 18 years and have never filed a complaint for fraud. In April of this year my debit card credentials were stolen, and a $1200 purchase was made online through a 3rd party. I cancelled all my credit/debit cards and had new ones sent. After 10 days of calling Chase, the money was refunded. One month later, without notice or any communication whatsoever, Chase deducted the money from my account! Over the last 5 months I have provided several pieces of evidence, filed a police report, etc. and my claim continues to be denied. Their response is, "it is between you and the merchant to figure out." Thanks for going to bat for me Chase. Guilty until proven innocent.

Absolutely horrendous customer service from the escalation team. Took 17 weeks to basically tell me they “atoned” with a Bluetooth speaker with giant Chase logo. Just insulting. Mortgage overview is as follows- My loan officer went away for 3 weeks about 2 weeks after I started the process. I was told at least 10 times that I could lower my rate by moving funds into Chase’s investments. Weeks later somebody finally told me that my investments didn’t qualify. Weeks after that, after I asked more questions, they acknowledged they were wrong and it would qualify. Unfortunately, Chase’s service fees are much higher, negating any potential reduction in interest rate.

Horrible Bank. Long lines no matter what time of day with one or two tellers tops! ATMs are break down continuously or out of money ... really it's a bank, need, I say more! There's a large lack of conviction and high standards for customers service!

I’ve been with Chase for over a decade. This bank consistently charges me fees for holding my money- charging to hold my money!!! They charge so much money to have any sort of “savings” and then he charge you to have a savings account without any interest too!!!! Lol thieves! Now they are holding a deposit check for 10 days!!! Hold for 10 days for money owed to me! I am so disgusted by CHASE. DO NOT USE CHASE.

Chase is absolute GARBAGE!!! I made a claim for fraud. Someone used my information at a local Walmart for $705.00 worth of groceries, I made a claim and it's been nothing but bullshit the last 4 month.

For many years I have had accounts with Chase. My experience is that they are very quick to take my funds but trying to get it back is unbelievable. I am attempting to transfer my IRA account to my credit union as a direct rollover after the RMD for 2025 has been deducted. I completed the application with the credit union and they were forced to send by snail mail because Chase does not supply a fax number on any of the documents sent to me. The credit union confirms they sent application requesting transfer. After three calls to Chase, I still have not been able to get a fax number for the correct department. I signed in and sent an email to Chase asking for confirmation they had received the transfer. Their response was this is not something that can be handled and "require the expertise of our Retirement Services specialists" with a number to call.

Terrible bank. Terrible bank! I deposited check and was told funds would be available the following day, In the morning I checked and Verified the funds were available, I wrote a time sensitive Check, and by the end of the day after the fact, Chase put the deposit on hold after showing availability. They admitted responsibility for the issue but refused to take responsibility and pay the fees associated with the bounced check with the other institution. Terrible!

Terrible customer service. They offer to do a medallion stamp and then turn around and say they can’t offer that service. Why bank with Chase when they say they’re gonna they offer services solid online that they offer these services and then state they don’t offer the services, especially the chase off of Sky Point near Target. The most rudest staff I’ve ever had to come across. My recommendation is to bank somewhere else. Closing my account today

I was a fraud victim. Chase said I would have my funds back the next day. When it wasn't I called them. An hour and 7 customer service agents later they said they could only issue a paper check in 10 days. My mortgage check bounced. They just don't care.

I am extremely disappointed with Chase. Yesterday I found out that my account had been closed without any notice whatsoever — no phone call, no email, no voicemail. This is completely unacceptable and unprofessional for a major bank. To make matters worse, no one could provide me with a clear explanation of why my account was closed or why I was not informed ahead of time. Customers deserve transparency and communication, and this experience left me frustrated and concerned about how Chase treats its clients.

To Chase branch manager at 40-28 College Point Blvd, Flushing, NY 11354, the ** security guard at your branch is very rude and disrespectful. He ridiculed customer in public and called him stupid when customer asked him a question nicely. Why does Chase Bank, the No.1 bank in the United States under your watch, hire someone like this for security work? Could it be that he possesses some special skills, such as provoking and mocking its service objects for no reasons during working hours? If that is the case, he is more suitable for The Daily Show but the banking industry.

Chase has been nothing but a headache for my business. They refuse to help fix my POS system, leaving me unable to run cards for 24 hours at a time. They said the system had to update and since they have new software they can't override anything. That means lost sales and thousands of dollars gone for me. Completely unacceptable. I am closing my POS account and taking my business elsewhere. Don't use CHASE POS.

Hi I spoke to someone from Chase Travel Support on **. I was not aware that they so easy and qualitative with their representative so I would say yes they are able to save me some money but they are nice and easy in changing my flight reservation although I booked it myself from the chase portal. However for the changes I called them on **

Very unprofessional, and poor customer service skills. I limit my usage of this bank to a bare minimum. It's sad... Where did all of the professionalism go? I believe these problems could be easily solved with the proper training.

I'm a Chase customer, and honestly, this bank has frozen my accounts. They won't send me the money from the account they closed. I've been calling customer service for over a month, which seems to be in a country other than the United States. They don't answer my questions and just hang up on me. I still haven't gotten my money back, and no one from the bank will help. This bank is a scammer.

I have read some many reviews on the bank practice at Chase bank. My husband and I previous mortgage company (Quicken Loan/ Rocket Mortage) was sold to Chase Bank. The mortgage payment is due the 1st of each month as it was with the previous mortgage company. I made the payment on August 1st for September payment. However, I received an email stating that we made 2 payments from each one of our accounts. I was very confused! I only made one payment that was processed through my husband's account. The bank tried to process two payments.

Greedy. After 29 years of good record, never missed a payment. Had to carry a balance on my business credit card. I asked to lower the interest rate. The bank cancelled my personal credit card. Terrible.

This is bank sucks. I don't have a YouTube account and the bank keeps letting YouTube charge me $119.75. Bunch of scammers work there. I filed a case. The bank reversed the charges back to me. A couple days later they reversed it back to YouTube and I paying for YouTube when I don't have YouTube. Tell the bank that and give you no answers. Just let anybody take my money and tell you to deal with it. I'm taking every penny out that scammer bank today.

They closed my account after I deposited my cheque. No one would tell me why after calling and going to the bank. Was told they don't want a relationship with me and I should go to another bank. They've hold my money, going to 2 weeks now. It really does suck!

I opened my first checking account with Chase Bank in Merrillville IN in around 2012. I was met by a very professional and courteous personal banker. He explained many benefits of my checking account to me. He also took time with patience to explain other Chase banking options and benefits. Fast forward 2025 March I was also discriminated against by the current branch manager. She was very rude to me due to me coming to inquire about a tollway scam in Indiana & Illinois. She was degrading and told me to step out of the booth with the personal banker. She also threatened to call the police on me. I became so upset and could not believe the treatment. Resolutions sent me a letter. I admit that because of my Sister's death I did not get the letter returned in a timely manner.

Had 2 back-to-back incidents at Chase bank. After banking with Chase for 20+ years, finally moving to another back. First I was racially discriminated when I tried to open a Wealth Management account with a Private Client Advisor and I had $110k to move over. But Kyle ** (The Colony branch, TX) kept persuading me that I am better suited with "Personal Advisors" instead of a "Private Client". Also, said that I need $150k whereas on the website, it clearly says that minimum investment is $100k. Secondly, even though they recognize that I was a victim of a fraudulent Expedia scam of $1,160.34, they refuse to do anything about it. Shame on Chase! #disappointed #loyalcustomer #NeverAgain

There was two mgts that did my direct deposit and one mgts was training and still steal my money. I deposit on March of this year and she didn't deposit on and on the statement it's not showing but the recipient is that she did something with my money. Tina was there as well before lunch and ** mgts and ** lady training mgts. Just open the account with them in January 2025.. Fredericksburg VA 2931 Plank Road Plank Road Fredericksburg VA. Been careful going here. They gave out your information without your permission. ** mgts lady. She fight customers get in their face and wait until they turn their back in try to hit them from behind like me.

Getting correct info about a MSG was frustrating. Corporate gives conflicting info and seems more interested in being compliant and checking the boxes than helping a long time customer with actual service (?Zeb 8/29/25). My local banker gave me the answer in 2 minutes, while the corporate rep danced around the issue for 30 minutes without ever addressing the real issue. Shame on corporate and kudos to the local banker. Mr ** would be proud of local and embarrassed by corporate.

My first week with Chase has been extremely disappointing. I visited one of their branches in West Palm Beach, Florida, and was surprised by how unclean and unprofessional it appeared. There was a duct hanging from the ceiling down to one side of the lobby, which was especially noticeable on a rainy day. After opening my account, I encountered numerous issues when trying to set up online and mobile banking. The app requires extensive security questions just to access my account, which is frustrating. When I attempted to send money via Zelle to an external account I own, my account was blocked due to suspicious activity. I had to call customer service multiple times during this process to resolve these issues.

I've been a Chase customer for over 30 years with personal and business accounts and credit card also. I closed my personal some time ago due to growing problems, I recently closed a business account and opened a new business account, I'm about to close that one and move away from Chase for good. They've really gone downhill in the last 10-15 years. The "additional" security they say is required by changes in the law is a flat out lie. It's added inconvenience for you to help cover their own butts and or make things better or easier for them at your expense. I initially opened accounts with Chase since I traveled a lot and they had the most ATMs in the US. That's no longer an issue you can usually use any ATM and pay up to a few dollar fee for various transactions. The customer service has gone downhill both at the branches and if you call in.

Cost me thousands of dollars when they lost materials I sent them and would not honor the original loan terms when loan terms changed. Cumbersome systems that they have no interest in improving. "That's just the way it is" No way to call back the person you were talking with originally. Phone trees that are irrelevant and confusing. Customer "service" agents trained in script reading rather than problem solving.

I’m very disappointed with Chase Bank. I applied for a credit card after seeing their widely advertised “15 months 0% APR” offer, which seemed like a great deal. But after receiving the card and reviewing the terms, I discovered there was no 0% APR at all—instead, my interest rate was a shocking 21.74%. This feels like a bait-and-switch tactic. They promote 0% interest to attract customers, then lock you in with a high APR once you’ve signed up. For such a large, reputable bank, this kind of misleading practice is unacceptable. Chase comes across as deceptive and untrustworthy. I strongly recommend avoiding them if you don’t want to be misled or stuck with an outrageous rate.

On 8/19/2025, 13:01. I walked into this branch to deposit cash of 700$. There were 6 of 100$ bills and 5 of 20$ bills, together 700$. I counted them on the Chase counter, in front of the teller Dena, before I hand them to the her. It was 700$, and the area I counted the cash was a right ankle that Chase camera on the ceiling would capture clearly. Cashbox #07, Session #16, Transaction #34.

I have had two separate issues recently after years of no problems. Issue number one, somehow through a Roku device I was charged for an annual subscription for Paramount+ and I asked for the charge to be reversed because I was also being charged a monthly fee for a subscription for a Paramount+. They had okayed it and then reversed it and took the money back out of my account after a couple of weeks. So they allowed me to be double charged for the same thing even though you could see that it was the same thing.

I had a 3000 rent check forged and stolen from me and reported it immediately. Chase informed me that I would be credited with the amount within 5 days while Chase did their investigation. When I actually submitted the form they wanted (immediately) I was then told that no Chase actually doesn’t provide any fraud protection for checks and I would have to wait and see if the other bank where the check was deposited would credit my account. The investigation is ongoing and I still haven’t received my money back. For such a large bank to have absolutely no protection for their customers is extremely disappointing especially after the agent told me otherwise. Go elsewhere with your money to somewhere that will protect you.

My name is Heather, and I live in Tampa, Florida. I’ve been with Chase Bank for over 30 years, both personally and with business accounts. A few months ago, I opened a new business account, but recently I received a letter saying Chase decided to close it. I spoke with a supervisor, hoping for an explanation, but she told me she couldn’t give me any reason. That was extremely painful to hear. I felt like I was being treated unfairly, maybe even discriminated against, for some reason I don’t understand.

Chase Bank completely lies to me and now I'm stuck in Tennessee. Chase personnel in Ventura, CA lied to me to get me to open an account. I told them I was flying out and I needed my card. They said "no problem, you can set up your digital card in 24 hours." B.S. It has been 24 hours and now I'm stuck with no card. If I can find a branch I will withdraw every bit and close the account. This is a really crappy thing to do to a new customer.

Do not transfer money from a non US dollar bank (euro, Canadian dollar, etc). You are not going to receive anything even close to the current exchange rate at the time of the transaction. It is a SCAM and you will loose 15% of the transferred amount or higher. Avoid CHASE.

I been with Chase Bank in Waco for over two years and it's only getting worse, especially on new road. Also there's a older ** lady at the Chase bank near Baylor University that is very disrespectful and unprofessional but let's get back to Chase Bank. For two years I have had a checking account with Chase Bank and have my VA retirement check going to the bank. I have direct deposit and direct deposit privileges. I'm a retired Disabled Veteran 100 percent. I have gotten over draft when I need it and the bank has always gotten their money back, especially when I have direct deposit and direct deposit privileges, which means the bank gets it money before I do, but this month August I was refuse overdraft privileges and I ask why.

I am extremely disappointed with my recent experience as a new Chase customer. After making my very first deposit, Chase placed a hold on the funds without providing a clear explanation. Once that hold was released, I attempted to make my first Zelle transfer — only to have my online account blocked three times consecutively.

Very bad customer service/legal team and company doesn't care about their clients, my parent has Alzheimer's and dementia. For years I've been struggling to gain access to her account. she is late on many bills and I have been doing only what I can, denied even with a POA so I had to go to court with hired attorneys to become gaurdian of her estate and person, now even with a court order they are giving me the run around so instead of using that bank I'm taking a full 80k out of that bank and I hope it shows them that customer service is better than losing clients

Chase Bank is simply the absolute worst bank I have EVER used. Their customer service is horrendous and this company has no protection for their customers. Handing your money over for Chase bank to put in your account is like giving it to someone on the side of the street and asking them to keep it safe for you until you come back the next day. I feel generous even giving them 1 star.

Pathetic customer service and changing fees. Business and personal checking fees change without notice. We have 6 accounts here for over 20 years... That is... until tomorrow when we close them. Bye, scam artists. Stay away.

Opened a business account to start a business. Chase closed my account and wouldn’t provide any reason. Now I have to wait 30 days to get a cashier check in the mail. They won’t provide any tracking #.

They cancelled my debit card twice with zero notification. Both times it took them the full ten days to get my debit card. When I sped my account the people at the teller’s were totally inept. I changed banks 3 full business days after they cancelled my card for no reason, and with no warning. I still got my new debit card from us bank a day faster even though I signed up for it 3 days later. Total ineptitude.

Case # as proof of incompetence **. Run, you can do better with any other small bank. |I work with 20 banks and this is the worse.

I visited this Chase Bank branch to close my account and hoped to get some help with the process. My experience was very disappointing and stressful. I was being helped by a person name Kathreen in the Everett location. First, I was told there was a balance on my account that I was not aware of. The staff member assisting me spoke to me in a rude manner and asked questions without clarifying what she meant. She insisted on knowing my reason for closing the account, even though I explained that I preferred to speak with a banker privately due to my personal situation. Despite this, she repeated her questions multiple times and insisted it was required that I answer.

All I can say is Run as far away from this bank as possible. RUN. This is the absolute worst bank I have ever used. The tellers have an IQ of 50 that tells you everything. They don't even honor their own checks. RUN!!!!

Chase is horrible. Nothing more nothing less. No reason in voicing my concerns because they will see this and do absolutely nothing. Never bank with Chase. From the numerous amount of fees to not fixing things things they can fix all the way down to the way they talk to people on the phone. Just pure evil.

The bank's policy on large check deposits is arguably criminal. I deposited a 6 figure check (my portion of an asset sale) from my business partner on 8/8 (Friday) and they placed a 7 business day hold on the deposit. This has happened before but I’ve always called and had them verify with issuing bank and release the hold thereafter. Problem is that issuing bank no longer verifies to “third parties”. Issuing bank did however send a snapshot of transaction clearly showing the check was paid on 8/11 (following Monday). Chase refuses to accept that as verification and has advised that the hold was placed as the transaction was “uncommon” for my account. They act like they don’t really know whether or not they actually have the funds. Truth is they are using my money for an unacceptable period.

After years with Chase and always paying on time, I recently asked for practical help to manage a high ongoing APR or to speed up paying down my balance. Instead of guidance or real options (like a temporary rate reduction, a balance transfer offer, or a structured repayment plan), I encountered dismissiveness and a complete lack of support. It felt like I was being told to figure it out myself. If this is how Chase treats loyal customers who need a reasonable path to lower interest, I’m rethinking where I keep my cards. Chase, you can do better.

They do not give their staff the ability to handle situations that could be fixed in a matter of minutes. Instead they inconvenience and waste their customers time and the problem never gets resolved. The branch representatives are powerless and call the same 1-800 number and get tortured themselves. Not a place to do business.

Been there for over 5 mo Business Account..They put a 7 Business Day hold on a cashier check and still hold every check for 7 days... Called the Bank of the cashier check the money was released the next day... Called to talk to a manager and it was a No Speaky in another Country... I'm done. DO NOT BANK AT CHASE BANK THAT'S AFRAID TO CASH A CHECK.

As a loyal customer of Chase Disney signature card, I was dumped as a customer and my count was closed after getting behind due to a divorce. This shows how customers are treated at chase. After being a loyal customer since 2008.

Went in with notarized paperwork (and my ex-husband present) to close an account, remove him, and open a new business account. Thought it was done—months later found out the account was never closed and he was still listed as the primary. After endless trips and calls, I shut everything down and left Chase. What a mess.

Disgusted, I have had Chase for years, paid off a card. They put the interest on the card. Unbeknownst to me ended up with a late payment. First one ever in my life. Dropped my credit score 100 points. Then they turned around, and I dropped all my credit lines down to 500 hundred dollars. So I canceled all 3 accounts with them. I will never use them again. I will only use Citibank. They have been nothing but amazing. When I tried to get the late payment removed, they said they show no good faith to anyone for any reason.

The worst customer service call I have ever had. I needed help to reset my online login. I was transferred seven different times. Spoke to the security department three times and they still could not unlock my account so that I could log in to pay my bill. I would give zero stars but that's not an option.

I opened a Total Checking Account. A couple of weeks later, I received a promotional email. There was a promotional code to open a Total Savings Account and receive $900. So, I go through the trouble of scheduling an appointment with a banker, burn gas to get to location, just to be told, that I had 15 days to take advantage of this offer. Nowhere in the email did it state this. Do better Chase…

I open my checking account. I receive my debit card and I have used it also but after 2 weeks, they locked my account and about few days later they hold my money without giving me reason why they hold it and we try to contact Chase Bank but they says that they don’t know the reason behind holding my money and we call them for a several times but they are still holding my money and they nobody have a answer that when I will get my funds/money back and they are very and we go offline then we ask then also they say that they don’t know what is the reason that why the account has been holding money. This is the worst bank I have ever seen.

Very rude, impatient and condescending customer service with lies. Another classic example of too big to fail, so they absolutely care nothing about customers. Currently I am tied with them as this is the only bank within a short walk distance. I swear the moment I move out of the current place, I'll cancel my card with them!

I am a disabled American veteran. I went to Chase Bank to open a direct deposit checking and savings account. I was denied service. The reason stated because I don't have driver's license or state issued ID. I have and presented U.S, government issued military Id. I also provided proof of my residency (recent utility bills in my name) and proof of banking with WELLS FARGO. The bank agent, definitely not an American, perhaps a U,S, citizen and a racist and ill-educated in my opinion, made clear emphasis on denying and preventing me from service as opposed to seeing how I may be serviced or helped. She was so adamant in me not being a patron. She even left her desk to follow me and to double down on her hate and prejudices by interjecting when she saw me go and try to speak with another bank agent.

To Whom It May Concern Chase Bank – Customer Relations. Subject: Denied Access to Funds During Medical Emergency – July 28, 2022. I am writing to share a troubling experience that occurred at your branch located at 4843 N Kedzie Avenue, Chicago, on the morning of July 28, 2022. That day, I was preparing to bring my wife to Swedish Covenant Hospital’s emergency room due to severe pain and limited mobility. Before heading there, I stopped at your branch to withdraw $300 in cash to cover immediate expenses. The ATM did not allow the withdrawal, so I went inside to request assistance.

I became interested in Chase proposal to invest over $20000 and receive $150 and I did it. Unfortunately, the service appeared very poor and they pay only $50. The bank itself is friendly and we used it for 20 years, but do not consider as an investment point as they do not care.

Chase will not allow you to remove more than $25,000/day from an account, so if you have an unexpected expense and need your money, it will not be available to you. You can not raise this limit. Chase will hold your money hostage. Other institutions have limits, but they can be raised at your request. I'm closing my accounts ASAP. I expected more from such a venerated institution.

I own a business and a customer of ours disputed a full charge of $1,800 saying they never received the service. They did receive the service and I sent a report over to Chase documenting all of the dates and times my employees went to serve the customer. I also sent them over the signed contract and all of the email communications between me and the customer. In the end, Chase chose to go with the customer and we are out $1,800 even though we provided the service. I even provided Chase with our employees' contact information so they can verify that they performed the service. We're a small business so this hurts us badly. Very disappointed in Chase Bank.

Chase is, without question, the worst bank I’ve ever dealt with. They flat-out held my business funds hostage, lied repeatedly, and gave me the runaround for days. They froze my business assets, $195,000. Froze my account, wouldn't even let me login. Even after verify a check 3 times with a client and their bank. Only days later giving me access to my account and showing that they funds were available. They STILL did not let me transfer funds out of the account or make payments to suppliers or anything.

Today, August 8, 2025, I called Chase Slate Edge customer service and had a very bad experience with the supposed supervisor, Sergio. I say supposed because he was not at all professional in trying to resolve the issue I was calling about. When I told him I wanted to escalate the complaint, he abruptly ended the call.

I would just like to say Chase bank is the best bank out there, they actually care about the customers and I will never go to another bank. Thank you chase for always being a truly amazing bank and thank you for taking care of me all these years.

I’ve been a loyal Chase customer for over 30 years, going back to its Washington Mutual days. Unfortunately, the bank has gone downhill—customer service has declined, policies have become less customer-friendly, and now checks are held for extended periods. Their hours of operation are inconvenient, there are very few tellers available, and the ATMs are frequently out of service. It’s no longer the reliable bank it once was.

Wired $14,000 from my bank to have Chase wire funds to Coinbase, they closed my account because they felt there was fraud which there wasn't any fraud. Now I have to wait 5 to 10 business days to get my funds back and they are going to MAIL a check (we know how long that's going to take).

Warning!! Chase Southwest Airlines credit card will not help you if you have a fraudulent charge on your account!! I have been trying to dispute a fraudulent charge for 3 months now to no avail. They now tell me "sorry, it's past the dispute timeframe, you are responsible for these charges." So upset and disappointed! I thought they would cover me from fraud!

No help at all. Talked to 7 different people just to make a payment over the phone. Was told there was an error on my account. All the way to the supervisor and she could not help. Said it was best I write a check and send in. Who does that anymore. I recommend doing business with a local credit union.

Branch at 128 NW and 7 Ave Miami. Instead of going to a bank it feels like going to a flea market. No professionalism at all. Staff don’t greet no one. People jump the line. Have no control who is next waiting and is ok. Tellers make excuses, I see a guy jumping in front of a older lady who was next and the teller help him. Then the guy leave the window and come back again. Did the same thing and the teller instead of saying, "Excuse me I call you but I have a pending transaction with him. Can you go to the next window? He will help you," no. The teller argue and said he was here before. Very disappointed how business owners are allowing such a bad service. It is very sad I go to this bank. Have no choice. My landlord account is here.

Chase doesn't stand behind its customers. Has outsourced customer service and it's very difficult for them to understand my English dialect from Illinois. I'm sick and tired of wasting my time. Someone canceled my mortgage payment and didn't tell me that it will no longer be able to pay it out of my Chase account again. They make mistakes and they don't own up to them. I'm sick and tired of them and I need to move to a local credit union bank that at least gives me a good interest rate for savings. Sick and tired of this corporate mongering Bank outsourcing every single detail just to save them a dime and you talk about wanting to keep jobs here. This is b***!

Chase has the worst ATM. Always down along with the inside as well! Chase always has trouble with depositing their own checks!! They just don't care and given up! So tired if the fake apologies! Find a different bank! Trust me!

If I start to use the Chase Gateway card on August 1, 2025, the whole purchase in 2025 does not count. Basically, I will not be able to receive the benefit of two free checked bags in 2026, no matter how much I spend on my Chase Gateway card between August 1, 2025 and December 31, 2025. If I spend more than 10k between January 1, 2026 to December 31, 2026, I will get two free checked bags on United Airlines in 2027. I have accrued mileages on my old Awards card and Chase is no longer offering this card, I had to switch to Chase Gateway card. Chase forfeited my 20k bonus miles for a new card (Chase Gateway card), so I think that my purchase starting January 1, 2025 from my Chase MileagePlus Awards card should count, and If I spend more than 10 k in 2025, and the benefit of two free checked bags should be available to me between January 1, 2026 to December 31, 2026.

If you are considering Chase Bank, RUN! I have been with Chase for a long time. I have witnessed them go downhill the whole time. Random check holds for no reason, Put 2 checks in last week. No problem. Put 1 check in today from the same payee U.S. Treasury. 11 day hold in the digital age. C'MON. This is my last straw. I will be talking to another bank on Monday. And this is not the only problem. But it's the one I'm wasting my time around. Don't make this mistake.

Chase for business is not the right choice. Holes on every single deposit. Calling each days to get funds realized. What kind it business works benefit from this? Them hold deposit to invest white telling you its a “fraud” concern. Their manager told me they invest in market or lend out in the holding period to make a profit. Nothing but problems.

Generally happy with in-branch service. We manage our finances with Quicken, which has generally been reliable in accessing our various accounts at Chase. Last week Chase removed all access to Quicken for our Chase First youth accounts. My boys are no longer able to use Quicken to see their activity or balances. Removing a working service downgrades the customer experience. My boys are not happy.

I closed my Chase checking account about six weeks ago. I was told I would receive a check in 4 to 5 business days. I'm still waiting. Calling customer service is a real joke. I spoke to six different people and was told (in very broken English, which was difficult to understand) six different stories. DO NOT DO BUSINESS WITH THIS BANK!!!

Worse bank ever. They hold your funds for over 2 weeks. They lie that the original bank can't verify the infos to 3rd parties. Meanwhile funds have been transferred to them and they don't release your money. Shame, Shame. I'm changing bank.

Getting through to customer service that you can understand is one problem. I got transferred to seven different people tonight and then was told the department I needed was closed. I am livid with this bank. I am changing banks, horrible customer service, horrible.

After opening a business account, I ordered checks that cost $99.83 leaving me with 17 cents in the account. A few days after the checks arrived, I got a phone call from Chase informing me that my account had been closed due to "suspicious activity". The only other activity on the account was that I linked my Chime account so I could transfer funds between them easily.

Been a long time customer of CHASE, always in good standing. I called to increase my daily limit at ATM, which is currently 200.00, which is nonsense. You have to call and beg for access to your own money. They will only grant a temporary increase even though I’ve always had direct deposits and no NSF. Leaving and going to Capital One.

Chase has left such a bad taste in my mouth. For they closed my account without an explanation on which I was "NOT" aware of their policies when I opened the acct nor did the bank agent informed me of this. They just sent me a text asking to contact the # behind my debit card to unlock my acct which they locked and requested some information without giving me time to call and inquire about the info their require. Very very very poor service leaving people with unanswered question but yet to open an account they require a lot of info so now I have to wait for a check 7 to 10 business days for my funds leaving me dumbfounded because they don't have to give a reason of why the closed my acct. I have no criminal records, no over draft, no fraud etc. I will never tell anyone to open an account with chase for you guys suck!!!!

Chase customer service completely failed me today!! I ended up on hold/phone with 3 count'em 3 separate customer service folks in one hour+ call. None wanted to do what I wanted them to do first. They BS'd about this & that and how they needed me to be passed to another customer service so & so. The final guy may have actually helped me in blocking a particular merchant that has been double-billing me & sending bogus charges for months. I'm pretty well tired of the whole affair and constantly having to "fix" things. This is Chase's last chance with me. If one more charge shows up from that merchant, I will be ripping up my Chase Freedom card!! I have a great card through Citibank, maybe you should start by looking there for a credit card.

Within the last year, Chase has really failed at conducting large business transactions so much that I am looking for another bank to move my business and personal accounts too. Back in October, I had to transfer $12,000 for my commercial lease for deposits and first month's rent, and all I got was a full day panic attack. I started out my day physically going into my Chase bank to fill out paperwork to initiate a wire transfer, which the teller told me was the best way to get the money over. Went though all identification process and sent the transfer then went into work.

My experience with Chase customer service was very disappointing. They do not treat you like a valued customer, but rather try to just push you aside with unrelated topics. I would highly recommend not doing business with this anti-Customer organization. Very disappointing from a long time customer... Their customer support offered the exact opposite resolution to what they actually state on their own website.

Chase is one the worst banks ever! I have so many issues with them and I left once before but decided to come back and here we go again! I paid my rent on the 2nd of the month, then I got a fraud text asking if it was me and I said yes. It said it was going to pay, here it is the 10th of the month and it was never paid. I was charged 65.00 for the late fee and 45.00 for an NSF fee from the company. When I called I was told there was nothing they can do about it. I will be leaving and again and never coming back!

Their ATM took almost $3k from my account but didn't dispense it Friday! It's been FIVE DAYS!! They haven't even sent anyone out to count the machine, they are talking about maybe the 14th they will be able to give me a credit. They do not care that I have bills to pay and kids to feed. After I left the branch, I called customer service and they hung up on me after telling me there was no manager on duty that I could speak to. The manager at the bank is very nice and has done her best to help me, I know she is limited. However, the bank itself that has insurance and is refusing to give me my money when it is 100% their fault is crazy.

DO NOT BANK HERE! You have no protection against being scammed. Just because a fake company sends you a tracking number, doesn't mean they delivered all the products. It's common sense. I did not receive all my items but 159.95 of my money is gone. The website or Instagram page doesn't even exist anymore. I will be taking my business elsewhere. Was a long time customer.

Terrible experience at the Chase Bank located at 6251 Greenville Ave, Dallas, TX. I went inside this branch location to get a document notarized. I walked to the teller window and asked for a notary. **, whom is a team lead at this branch location and stated that she is a notary. She had no friendly smile nor welcome shown on her face. I gave her the document. She quickly looked at it and stated that I need two witnesses there to also sign the document. I advised her that she would only be notarizing my signature. She went on to argue that I will need two witnesses. So she would not notarize the document.

Chase Bank utterly failed me! An imposter tried opening an account, and instead of contacting me, they shut down my entire banking, affecting all my payments. After hours of rude support, my account's back, but now I face late fees. I'm furious!

I am unable to log into my account because two factor authentication is now required for every single log-in no matter how many times you've logged in from the same device. They have the wrong phone number due to a typo on their end, and there is no way for me to correct the phone number WITHOUT THEM SENDING A TEXT TO THE INCORRECT NUMBER. There is no verification option via email, nor do they staff their help lines when people who have jobs actually have the time to call in and try to correct these issues. I am incredibly glad that I only have an auto loan through these people, and eventually I will never have to deal with this incompetence again.

I’ve been a loyal Chase customer for nearly 20 years, and I’m writing to express my deep disappointment with how my recent dispute was handled. After being deceived by a merchant (Got Grillz), I submitted a dispute through the proper channels with clear, documented evidence. Despite this, Chase’s dispute team sided with the merchant, who not only kept both my money and the product, but also provided false information to mislead the resolution process.

I would love to thank Shri and Pam for helping me with my card issues. Helped so so so much. Went out of their way and everything. Thank you. I had an issue where my account got closed and they helped open it back up and get to the bottom of it.

Worst! Transferred to 3 different people that barely spoke English. Why is Chase outsourcing their customer service? It's a bank! I don't understand. Businesses learned that back in the 90's. All I wanted was my $300+ back from Walmart. They said it was my bank. Chase says it's Walmart. I'm done. Time for a credit union.

Chase are racist!!! Me and my ** friend. Deposit checks on the same day. Her check was more and they held my check. Always hold my money like I’m a criminal or have theft or something. Shame on chase.

If you want a rush delivery on your debit card being replaced, they now charge you $15 instead of $5! What a bunch of crooks. Time to start banking with someone else. They like to Suicide their top Executives that know too much.

Terrible service, charge interest even when you pay off balance at the end of the month, very frustrated with how they take advantage of their customer- can't wait to never interact with them again. They were not willing to resolve issue with me.

Chase bank sucks! They require all these stipulations to bank with them or they will charge you $11.99 a month. My main bank doesn't charge me anything! You have to have a minimal a $500 deposit make at least 18 transactions a month and have $3500 in there at all times. I mean who can keep up with all of those rules!?

I've had Chase Bank a while. Due to a check that already cleared, they flagged my account. Froze my account. Continued to collect all my income deposits and won't give me any access until I do some phone verification. I have all my money in this bank. I have kids and bills. Worst bank I have ever dealt with in my life. I hope I can sue them for making me suffer for no real reason. Worst experience!!! Don't use this bank.

Their customer has caused me a nightmare. They have withheld the money I deposited for no reason. They verified with the person I've called them everyday and they have the funds. There is no reason to do what they have. They just keep telling me the 26th of June because they haven't been able to verify with the bank. How hard it is to verify and how long does it take. I'm in the red, then they charge me the overdraft fees. I would never refer them. I should have went to a smaller credit union. I can't believe they can hold money like this.

Chase has the absolute worst online payment APP EVER!!!! Each and every month I experience the same issues of trying to log in to make a payment and it never works. It literally takes me five days to actually get through to make the payment. I would rather receive a monthly statement in the mail than experience the complete and total frustration of trying to pay online. Please get some new technology.

Chase is issuing me a refund for the overpayment made for the payoff of my car loan. I requested that the 16K be sent electronically to my account, as I have made all my payment that way to them. This is the most secure and fastest way for financial transactions. Chase refused and stated that their only way of doing this is by regular mail. In 2025 this is unacceptable especially with all the technological advancements. I would refrain from financing with a company that does not care for their customers.

Horrible bank. Even whenever you inform them that the transaction was unauthorized, they don’t wanna give you the money back. Claims department submitted the claim incorrectly. Promise to give me my money back in 48 hours and it has been a week. Horrible customer service, do not wanna trust me to manager. Lie at a manager wasn’t available, left me on hold to the call, was an hour and no proper resolution. Money is still frozen on my account. I will never recommend this bank.

Pay because I was frauded. How does that seem fair when they agree I was frauded. Seems like Chase and the fraud people line each other pockets.

Closed my account and cancelled my credit cards on a Friday while on vacation. Nearest bank 100 miles away. Couldn’t rent a car. No reason given. My credit is 797. Bam couldn’t access any funds with almost 10k in the bank. Good thing I wasn’t overseas. Don’t bank here!!!

I am so disappointed that I chose this bank to run my business account... I’m not sure where to begin. Simple transactions like writing a check to a vendor if they do not like the check they will just cancel it and NEVER call you or notify you. This is embarrassing because you have to look into your account and wait on the phone for hours and go through so many checks and balances Just for them to tell you “well sorry I know you wanted to issue a check but we’re not going to send this specific vendor a check” and they never give you a reason.

05.21.25 I was depositing money at the Chase Bank, Castleton, Branch 000867. I was shorthanded $1000 while depositing $7000. Upon reaching the counter. I proceeded to physically hand the teller $4,000 (40x$100 bills) while also verbally communicating that it was $4,000. Then I handed her $1,000 (10x $100 bills) and verbally communicated that it was $1,000. Lastly, I handed her $2,000 (mix of $50, $20, $10 notes) also verbally communicating that it was $2,000 in various notes.

I made a complaint about a charge on my account for a subscription I did not make. The bank opened the claim and then even after being provided with full information, an agent contacted me again and twisted all the information provided, not understanding what happened and not being able to help. Call got cut off and the agent did not reach out again, closing the claim. I got charged again and now I have a negative balance and the bank is not responsive. I called. The agent asked if I tried calling again. If an agent is the one calling to verify something, I am not the one to call. This customer service agents have a poor comprehension of what the customer wants, even being given the full information, making customers upset, then hanging in the phone. I am closing this account after the issue is resolved, as the phone customer service is useless.

I need to close my accounts. They waste my time for trying to upset their credit card and kept trying me to try this and that. After all that discussion I'm seated at waiting area trying to get my cashiers check for balances in the account. I can hear the employees are busy chit chatting behind the counter and I've been stuck at the branch office for an hour. All for trying to close an account...

Awful customer service. They are so scattered with misinformation. They will close your accounts without notice at anytime. They are closing ATMs also. The supervisors offer little to no support at all.

They're total gutter trash. Signed up in the last year to add a second checking and savings to my name for investment purpose. And the website never worked, was always down. The phone lines always backed up or not working. Last two times I visited my local branch there were literally 3 workers on site if that says anything. Banking with less than a Skeleton Crew is not a good sign. Also.... They closed out both accounts for 'inactivity' taking my remaining $23 with them. CROOKS.

I would highly recommend staying as far as away from Chase as possible. I’ve used this bank for multiple years, but they have become absolutely horrendous to deal with. They declined a charge of mine that was fraudulent. Multiple times I made a claim. They sent me back the fee and then they reverse it on me. They’re hiding through Apple Pay. Apple Pay claims that they don’t keep this information on file and they don’t work with third parties meaning they don’t work with big banks. If you do happen to bank with them, absolutely never use Apple Pay with Chase as they will steal your money. You will try to get the problems escalated and Supervisor will laugh at your misfortune. They will guide you in the wrong direction and not give you the full information. You literally have to pull it out of them step-by-step, which is beyond frustrating. If I could give this bank, no stars I would.

I am a 100% disabled Veteran with a TBI and Chase has continued to lie to me and take advantage of me financially. I have paid thousand out of my disability because chase took advantage of me. They are the devil bank!!

Hello, I'm Jerry ** and been with Chase for almost 3 years. I had my ups and downs with them but mostly with time it goes your way if you walk to the branch.... Recently I been in a motorcycle accident where I broke my Leg and Arm and my belongings got destroyed. I have been in the ER since may 23, 2025 and got a new phone and number for work and for the doctors... So I downloaded all my banks and everything US BANK, BOA AND CHASE.... ALL banks were great but CHASE tried to login and it ask to speak to customer support, I talk to them advising the problem, changed my number and told me to wait 24 hours.

My husband and I attempted to open up a Chase Sapphire credit card in order to get their travel credits. In order to get the travel credits, you needed to spend around $4k on the credit card. We attempted to do this and the transaction didn’t go through. After numerous phone calls to Chase customer service, we were told all was good and to go ahead and make our purchases. It STILL didn’t go through. We have an "exceptional" credit score so there shouldn’t have been any problems there. I would NOT RECOMMEND doing any business with Chase Bank. Very bad experience here!!!

After one year Chase suddenly with no communication has decided to close my banking account mandating that I violate tax law and defraud the IRS in order to keep my account open. They communicate horribly in spite of the fact that I have a relationship manager and phone number easily visible in the system to bankers. They have sent nothing in the mail nor communicated with me by phone or email in coming to this decision. Chase is dangerous to do business with as a small business because they have now injured me financially and refused in any way, shape or form your immediate their injury. They have committed an estoppel in violating my banking contract with them as well.

Why does Chase decide to allocate my payment AWAY from my promotional balance? Why, if my account is in good standing, will they not allow me to direct my funds as I wish? They want me to miss my deadline for payment of the promotion, so they can charge me FULL INTEREST on that balance. Are you kidding me right now??? This is CRIMINAL! They never explained this LOVELY OFFER in these terms. Their offer was misleading and designed to take my funds. What a fool I was to believe they were helping me. I was just getting ready to move my account to Chase from Wells Fargo. Not anymore. I think I will leave my business right where it is. Wow - talk about greed. I saved to clear this promo balance by the deadline, and they could care less.

The branch in Citrus Tower Village in Clermont has a Mrs. that’s deals with customers in a very indirectly racial manner. This branch in particular many people have complained about their customers' services being indirectly racial to customers. They treat people of non class or color with degraded attitude and it’s a joke to some. The Chase Bank on the SR50 treats you like human beings not class or color.

This bank is absolutely horrible. Do not open account here. Don't deal with them. They don't let you withdraw your own money from your account and when you call them they're closed. Do not deal with Chase Bank. I promise you, you will regret it. They are losers. Whoever runs the bank is a crook, that's all there is to it, simple. Don't take my word for it, try it out for yourself, you'll see they're crooks. I will hold up this drive-thru ATM so that these other Chase customers can go somewhere else, watch this.

I am finding this bank, Chase, is too big to care about seniors with only one income being social security. I have no other income and no savings. I ran into financial problems and became overdrawn and still had three more weeks to go until.my next check would be deposited. I informed Chase that I could not add any money and a lot of autopays came through causing overdraft and the was charged $34.00 for each. I just got my social security payment today and there were 11 overdraft charges totaling $340.00. That money was needed for groceries and gas. Now in a few weeks I'll be short again and unfortunately may get overdrawn again. Chase will not reverse charges stating policy. They could if they wanted too but they won't. I am changing banks as soon as I can

Worst bank. It makes you pay merchandise that you did not even purchase. I am very upset with Chase. Now my account is overdrawn and they expect me to pay off the negative when in reality Chase owes me.

I open up a Chase bank account and after a little while I lost my card. I contact them to replace my card. They say my card is on the way. They show me my card in my app and allow me to place my card in my Google wallet so that I can still use my money without having to go into the bank. Well after the first two or three times of me getting money out the bank and putting money in the bank using my phone every time that I push the tap it says have to verify your identity. I have to talk to three people they tell me a lot of bull. They say, "Oh we're going to send you an email so you can verify your dinner". You can't. I went through it so many times that I couldn't get my money at a time when I was about to run out of gas and in the distance between Chase ATMs is ridiculous especially for the tap.

Recently retired and want to do some travel. Have been a Chase Visa card holder for over 10 years - no major issues until now. Decided to apply for a travel-oriented credit card to get points for airlines. Credit rating of 810 (latest)/850 (on Experian). Chase denied my application and listed the reason as 'not holding on to current card long enough'.

One of the absolute worst banks. I swear it feels as if pending charges are double charged and take forever to post. Once they post they post around all the same time and I’m in the negatives again. Disputing a charge takes over a month, even for a small amount. For credit cards it’s okay, but for banking?? Do yourself a favor and skip it.

Tried to rollover 16K IRA from Chase to NFCU. Money was sent without the requested info to identify who it was for. NFCU returned the check the same day it was received with a letter explaining the problem and asking for more info. (Even a copy of the original request form would have solved things.) Chase did not respond to NFCU. Chase who knew whose money it was did not contact me. Now over a month later, Chase still has free use of my money while I jump through hoops to get my money. Chase wants me to pay a notary to witness a letter stating that I don't have and didn't cash the check even though they have already admitted (have a record of) destroying the check. Now I see several reviews that Chase hold onto money as long as possible. Chase benefits from the investment income while not having to pay the customer a penny.

After customer service cancelled my ATM card without my consent, I was transferred 5 times having to explain my situation and provide my account info just to be misdirected, misinformed and lied to by the supervisor who said he would expedite my card. Over a week later I called for an update to learn that it was never the case. There is no customer support, no management to correct these types of mistakes made by them. No sincere apologies and no resolution. Very disappointed after years of banking with them.

This was my go to bank for 10+ years but not anymore. I'm getting charged random service fees, they just started doing them in 2025. I was told keep my savings account at 300 and I wouldn't get charged. Yet again today was charged a 5 dollar service fee from my account that had over 300 in it. Now will be switching all my accounts to Ally.

I must say Chase is the worst banking experience I have ever had. I am unable to access my own funds that have already cleared and states available. The online representatives have made everything complicated and now have my account status in closing process. I have over $1000 in my account that is being held for over two weeks already with bills late and reported to credit bureaus. I deposited a check that has already cleared and states available when I call. Yet declined at check out as well ATMs. Now will have to wait another two weeks after the account is closed. And who knows how long that process will take. Chase by far the absolute worst bank out there! Avoid getting account at all costs with these tyrants. They are thieves and criminals!

Do not use Chase...worst customer service and is from another country and are complete idiots...lost $50 plus in transactions I didn't do because their customer service screwed up!!!! Been with them 13 years...shutting my account down tomorrow!

I just wanna express my gratitude for staff members help me out about my issue with checking account. Her name is Nicole **. Location on the Highway Hundred and Greenland south side Milwaukee. She took her time and explain it, but I did it wrong and how to fix it in the future with friendly face.

On April 30, 2025, I received an email notification stating that my phone number had been removed from Zelle. I did not authorize this change. I rely on Zelle daily for both personal and business transactions, and immediately following this incident, I was unable to access Zelle through my Chase mobile and desktop banking apps. I contacted Zelle customer service twice and spoke with two different representatives, both of whom directed me to Chase for resolution. I subsequently spoke with four different Chase representatives over the phone, and also visited a local branch to speak with a representative in person.

If I could give zero stars that would be more accurate. I have two accounts personal and business and I have been with Chase over 20 years. I had a company email pretending to be a government website to pay a fee. I fell for it and paid $125. Today, I felt like something was off and looked into the company and it’s a fake. They used the exact same layout as our government websites. Chase said there’s nothing they can do to void the transaction that was still “pending” since I fell for the fraud. That I should have done my research before I paid them. So Chase is just fine with letting a fraudulent company steal my money. Sad that they can’t take care of their customers when we are being taken advantage of.

We sought help from Chase Bank to retrieve a 5 year old “Release of Lien” document. Jenna **, Officer, Relationship Banker, Chase Bank met us at the door. We explained what we needed and Jenna immediately took us to her office. The whole experience was prompt and professional. Jenna made a phone call and worked through the process with us. We were overwhelmed with her expertise. Within 10 minutes, we were told the document would be in the mail within two days. This exceeded every expectation we had before we entered the bank!!

I made a deposit on May 2 2025 at the atm on Garland/ Buckner Branch 1500. The atm decided to malfunction. During the accepting of all the cash spit out a receipt to call the bank to see if my deposit was made. I called. Filed a claim same day and here we are Wed May 7th 2025 and I still do not have my money. The Bank has ways to clearly see the card used and amount and that the atm stop working. What's the hold up? My bills are due and late. I'm very upset but have been patient until now!! I need my money! Never will Trust Atm Banking!!!!

I don't understand what has happened with CHASE now a member for four decades. When I try to get access to my account I'm told that I have a verbal password. Something I have never had. I always sign in with my phone, however the agent overseas can't not get into I give him a verbal password that I have never had? So today I went to the bank. Was told I WAS CORRECT. I DO NOT HAVE A VERBAL PASSWORD. However again when I tried to reach my account the guy overseas tells me he can not help me until I give him my verbal password. I guess he wants my mother's maiden name so he can open a new credit line.

Deborah **, Chase Loan Officer for Mortgage engages in UNSAFE UNENCRYPTED BANKING PRACTICES. Due to her INEPT standards ALL OUR ACCOUNTS WERE HACKED. DO NOT REPEAT DO NOT TRUST CHASE WITH YOUR INFO or $$$$ EVER!! RIP OFF THRU NEGLIGENCE.

Worst banking I've ever went through and I've been with them 6 years. I'm done!! My card stays locked and somehow it pulls money from my debit card while locked then get negative and overdraft fee notifications and for everything my card stays locked and somehow has transactions when it's locked????

The two branches I do most of my business at have really nice personnel working there. They are friendly, knowledgeable and helpful. On-line banking is easily accessible. The reason I did not give Chase a perfect score is because of the issues I had receiving compensation for referring 2 family members to Chase. I sent them the link to refer a friend to apply for a credit card and neither were able to get a reply on whether or not their applications for a card were approved. When they went into the branch, they were told the approval was pending and they should contact customer service.

I can't give more than one star because the Chase Fraud department is full of fraudsters themselves. I didn't feel my checking accounts were safe at Chase anymore and I had to pull them out and go elsewhere. They just treat you like you're a criminal and don't do thorough investigations. I guess they feel that's better for their bottom line. I have spoken to other customers who have had similar experiences. I can't speak for any other banking institutions right now but I know I can't work with this one.

I have been banking with Chase for many many years. This latest problem just puzzles and angers me.... I used online Bill Pay, when using bill pay the system picks up the account to be paid after entering name and address. The last company I paid said they never received my payments (2) for they do not even accept electronic payments. My communication with Chase has been so frustrating, I have asked to find my money and they are pretty much saying there is nothing they can do... so they can't find out where the payments went?? How can their system (Chase) say the company accepts electronic payment when they don't? Warning to others about using Chase bill pay.

Stay away from this company. they do not care about their clients. Due to lack of information, my credit was affected. Tried to appeal it however they do not care. I will never do business with them anymore. Very disappointing.

I Went to one of the drive thrus. The teller proceeded to greet me and took my deposit, but only to leave it in drive up door. I waited 5 minutes, all the while watching teller take care of people in lobby. I proceeded to push the call, to ask if my deposit to can be deposited so I can go to work too. Only to be told to wait. Surely, I preceeded to repeat and repeat to please deposit my money. Which never got deposited. Then a person behind the window came up and stated, "I'm suspending your account." She then cut off mic. Now my accounts are closed. I got my deposit, but not the same increments I gave them. I guess, we have to watch how we speak to people even when you're being mistreated!! I've been a customer for 40 plus years and my accounts have been closed without warning!!

Despite providing all the necessary legal documents, including the death certificate, Chase (particularly Ms. **) refused to issue checks directly to the funeral home and cemetery, claiming it was against their policy and the law—even though we were the rightful beneficiaries making the request.

I called customer service, was connected to Brittany. She was excellent in helping me. She went above and beyond in caring. At the end, she asked me if it was ok to ask me to do something. I said, yes. She said, “can you smile for me, for the rest the day?” Her act of kindness (out of banking business) really touched my heart. I replied,”I’ll try. I’m not feeling well today.” She responded, “I will pray for you.” This left me in tears, that she would even care. Chase Bank, you have a wonderful, extraordinary employee in Brittney. Treat her right. If I still had my business, she’s the one I’d want to run it.

I have been trying to report fraud on my Chase credit card and have called chase four times and four times after giving the representative the information I was told, please hold while I pull up that information, and got a dial tone. I am a retired employee of chase and would not recommend anyone banking there. I am out almost $80 and can't get any help from chase.

I've been with this bank for over 20 years and there is a noticeable decline in customer service.. $600 is missing from my account and they are telling me that it can be up to 90 days before I get a resolution.. I am thinking of closing my account.

I had to move abruptly and Home Depot gave me the wrong truck so I was down 150 and Penske owed me 148 for security deposit. I reached out to Chase to get credit for it. I never got my money back but they reverse the transactions leave me out $300 And swearing that I got it when I’m showing them that I did not. At this point I will never use Chase again. I do plan to sue and do everything in my power to bring this fraudulent banking company down.

I opened an account at Chase Bank in July 2024. I was depositing $2,500 in my bank account for months straight until they allowed Enterprise car Rental and C.w autoMotives to take money from my account without informing me whatsoever. I was out there working hard for my money when Chase Bank let me down. This Bank is Mob affiliated, so I don't understand why they would want to take my little 5,000 dollars. I filed complaint with the CFPD. It did no good because they took the mob side against me. So they denied giving me my money back or any kind of recompense. Because of this I No longer trust any banks. I cannot believe how wicked this is to me! I was homeless because of this, and I am still trying to come back from this loss, I will never have anything GOOD to say about Chase, no recommendations to anyone. I will tell them to run for their life, keep your money at home in your own safe! But GOD IS NEVER ASLEEP!

Terrible, horrible, I have a Business account and the bank when I deposited 2 checks, the bank received the money and put in hold to transfer for my account per 10 business days and I can’t do nothing .. Is very disrespectful

My opinion is this bank sucks. The hold policy they have on a check is absurd. Definitely would not recommend to this bank to anyone. I’m switching banks. So tired of all the micro management by the banking industry.

0 stars. I would give zero stars if that were an option. I stayed with Chase for years because it was my longest credit card so I stayed because of our history. They closed my credit card for lack of usage without warning, a letter or call would have been nice. I had to find out through a 3rd party that it was closed. I had stopped using it, because of how awful their rates were in the first place. Just not worth doing any business with them at all.

I called Chase because I have a problem with some money that I sent on Zelle to another account. The person was rude when I tried to talk to them, he had terrible communicational skills and I when I tried to let him know that he wasn’t letting me get my point across he kept cutting me off to the point that I had to raise my own voice and reciprocate his level of disrespect to even try communicating.

My checking account was hacked or accessed by mistake. Someone withdrew over $10,000 that was not even in the account. Chase is now calling me asking me to pay for it. I have been disputing this with them for over a year. Initially they said it was their mistake and they would resolve this. I filed a claim with their fraud department, they never followed up with me. When I call them they are unaware of the claim.

Your app sucks. I don’t want to give you my log in information for my other bank. I just want a one time payment with my debit card. Y'all suck. You should make it easy for your customers to pay their bills.

I deposited a check on my mobile app, which I have done countless times with no problems. This time they held it for review for 15 days. Called useless customer service to tell me there's nothing they can do. I asked what's the difference from any other month? I would of never deposited if I knew they were going to hold it for review. Now I have late drafts I'm responsible for. I believe they do it on purpose. Don't use this bank! It won't end well. I'll be going to another bank to do my banking.

Chase is truly incompetent and inefficient. Trying to send a zelle payment to family. Keeps rejecting as fraud & locking my Acct for a week. I've called Chase & fraud 30 & 8 times. It's relocked after I clear it. WF cheated & stole from its customers. Citibank, can't get live operator. I've had to call back over & over. 38 yrs w Chase. Calling from the hospital. I can't get to a branch which should not be necessary. I am really angry & disappointed. Employees, customer service doesn't care.

The worst bank ever. Customer service is terrible. They stole $200 from me by using my points and then covered it up. I spend 1 hour on the phone, was 4 times transferred but got no help. I closed this account & I advise everyone do the same.

Want to let CEO know about employee Terry ** who works at Mesa Az branch Power and Main. She has helped me in so many things when dealing with her from helping with bills to possible fraud. I she is so awesome and I only trust her at Chase Bank.

I recently received a message from Chase Bank online system stating they refused of my request to recover my lost funds from a scam. I am severely disappointed and saddened of the manner Chase chose to handle my case, and to so quickly dismiss it when there was no security or safety in place for me. I am again, dismayed that Chase doesn't have the decency to call and further discuss the details of my encounter, or even mail me a letter. To elaborate my case; On the morning of 03/25/2025 received a call from ** (Harrison County Sheriff's Office) stating he was Lieutenant ** with the Harrison County Sheriff's Department. He said a Jury Summons was mailed to me in January, and that since I failed to appear for my Jury Duty, two separate warrants had been issued to me for Failure to Appear and Contempt of Court for my arrest.

I went to the Chase branch on Orchard Road and Mayfair Drive in Montgomery, IL for an appointment. I was sitting, waiting for my representative when I heard someone saying, "You don't have to have an appointment for a cashiers check," it was Megan ** standing by the door to the back office (she did not even greet me or anything). I turned to find my phone because I couldn't find it because it had my banking totals on it. I heard Megan say something like "oh turn your back on me to me". I was so put back how she spoke to me and her customer service was terrible for I guess a manager. Then when I went to get my cashiers check. The teller said when I was trying to put my card in because I was having a hard time, "Don't you use your card at the store". I will tell you I like CHASE, but absolutely will not go back to the CHASE Montgomery Illinois branch ever again. Terrible Customer Service!

Terrible bank, they offer a credit limit and next they reducing your credit limit with no good reason, and this affects your credit scores in credit reports. No good bank, no serious. Never recommend this bank for anyone.

I attempted to refer a friend for the 50.00 bonus and was told the account was opened w/o the required steps. The friend opened the account, but no fifty for me. The friend will then close the account.

Horrendous customer service. Don’t waste time on their worthless BOT. Have lost 45 minutes I will never get back and not any closer to a resolution for my problem. Phone system isn’t any better. Have been with this bank a long time, but time for a new bank.

Chase Fraud went overboard. I tried to make purchases for money orders, which are not usual purchases but I needed the money orders. So, Chase fraud was contacted and I contacted Chase fraud to say yes it was me for verification. They would not release my card when I verified it was me. I went to a Chase Bank branch to close my account. I would've thought that they would've wanted to retain me as a customer because I'm disgruntled. When I told the representative I wanted to close my account they said "ok" and proceeded to close my account. I was fine with it too since they didn't want to retain me as a customer. They told me it was OK to mistreat me. Don't bank with Chase Bank! Don't care about you at all!

Second time I was sent an offer via email or mail. They didn’t honor. This time you need to know. Received that $300/600/900. Open a new acct. brochure. With great hesitation I decided to open a new checking acct to get the $300. (Met all the qualifications and then some.) Could have gotten $900. But again hesitation with this bank and fees. Spent an hour online completing personal info and first born. I get several messages there reviewing my application (first tip off.) It's not about you. I have 4 other institutions and basically was willing to cut them in. Their message said 1-2 business days. Two weeks & Haven't heard a word since. Attempted to log in with credentials. Used to apply & message said your acct. is locked for security reasons.😂 I'm not sure I have an acct. and to call this number that goes to a beeping sound. If this is how they treat you in the application process imagine the service forward!

We have been customers for many years with Chase, but when a problem occurs on your account, they don't want to help. My husband's information was taken, they were able to reverse 6 transactions in one day, two being 6 months ago, and still no red flags appeared on his account. So, then days later, there was more activity on his account. The only reason we found out is the phone company was going to turn off our phones because we were 4 months behind. He would call every day, get different answers, and most of the time he couldn't understand them. We filed all the necessary paperwork with Fraud, a police report, and still they believed it was my husband who did these transactions. Please beware trusting them to be on your side if something suspicious happens with your money.

I have Chase Bank and I used them for the last fifteen years and recently I have contacted their customer service about a check that I put in my account and I was sent to some call center, who knows where talking to, who knows who that can barely speak English and keeps telling me that I have to deal with the holds on my check. And there's nothing they can do about it. Even though the customer told me that the money was taken out of their account. That same day and they needed to hold my check for over 10 days to make sure it's okay, mind you.

I will never bank with Chase again. My old account was compromised and I had to open another account and they closed my second account as well after my money was stolen from me. I have never been in this mess before and I will never open up an account again.

I would give ZERO if I could. I was in the hospital and someone hacked into my Zelle twice and took $250 each time. I notified Chase as soon as I was discharged and they said they would investigate. I provided a doctor's letter confirming my hospitalization. Chase said they investigated and the transactions came from my laptop.. IMPOSSIBLE! Now I am out $500 and they could care less.

Chase - the bank where representatives give you the runaround leaving you chasing for help. (FYI I was a forced transfer to Chase after JPMorgan bought First Republic.) Chase bank "mislabeled" my business account as a commercial account. A commercial account cannot be accessed by phone support or retail banking, leaving me with no access to the account and my funds. The advice I was given by Chase was to withdraw all the funds and open a new bank somewhere else.

Transfer and transfer and Philippine attitudes!! Why is my information overseas without asking me??!! FUBU has been charging me $100 a month 4 months past my cancellation date. Chase allows them to continue to charge even if you cancel your debit card. They're requesting a cancellation agreement!! Which you will never receive from FUBU!!

Worst customer service ever. They'll transfer you from one person to another until they finally hang up on you. The reps just read a script but have no decision making capabilities whatsoever, so they transfer you to someone else who does the same thing.

I frequent the Saw Mill River Road location in Yonkers and everyone is always super helpful and professional and take the time to welcome you like an old friend. I showed up without an appointment to open a business account, and they were still able to take the time to help me!

Chase has been difficult to work with. They charged me a monthly maintenance and told me if I maintained $1000 I wouldn't be charged. Then next month they charged me again. The rep said it had to be $1500. Now they charged me again. I asked to be transferred to someone who can help me and the rep hung up on me.

I usually avoid going into banks to talk to tellers because I am a very busy person so if I can handle my business through the outside ATM that works for me. I was in a big hurry today and so I wanted to talk to somebody at Chase Bank about some potential fraud. I went to one bank and they said that I had to wait 20 minutes so I left and I went to another Chase branch near my home. They told me I had to wait 10 minutes. I was a bit frustrated so I told one of the ladies who greeted me That I would close my account if I couldn’t speak with someone, they said all the sit down bankers were busy in meetings.