Chase Bank Reviews

We open high school account for my son's deposit check, The check got returned, The bank closed the account. Also he received two direct deposit from his work (individual learning program) he enrolled in.

If I could give Chase negative stars, I would. I’ve banked with Chase for over 40 years, with multiple personal and business accounts, and what happened this week was beyond unacceptable. I opened a new business in August and opened a business checking account with Chase, just like I’ve done many times before. Two days ago, I received a random email saying my account was being closed — with zero explanation. I assumed it was a scam until I called the official 800 number. Unfortunately, it was real. Chase closed my account and refuses to tell me why, despite the account having thousands of dollars in it.

Worst banking experience ever!!! Lack of communication. Closed my account 2 days before Thanksgiving for no reason after allowing me to deposit my check in the account. Never informed me that my account was under investigation and pending closure but still allowed me to deposit my check. Closed my account. Suddenly would not release any of my funds to me. Have to wait 3/4 weeks for them to send it in a check in the mail. Literally put me at an inconvenience especially during the holiday season. Customer service representatives don’t care, had one hang up on me. The Chase branch office in Conyers, Georgia was very incompetent and the branch manager was rude.

I got charged a $40 late fee for a $40 late fee for a $40 late fee on an inactive account because I was not aware of a very small balance. It feels like Chase is getting away with stealing money on a technicality.

I had a rather disappointing experience with Chase Bank in Houston. Even though I paid my installments regularly and sometimes even earlier than the due date and even overpaid they still ended up charging me extra. They told me it was due to a system error. I spent about three or four months dealing with this issue, being passed from one employee to another and then to supervisors, none of whom could explain why this extra charge occurred. In the end, I gave up, and they said they would try to reduce it from my future payments. Overall, it was a really frustrating experience.

Chase is the worst at administering money to beneficiaries. I have been a trustee both before and after death of someone with an account at Chase. Fortunately we kept it a small account. Banks in general are terrible for a trustee to navigate but Chase is the worst. They never sent any reminders about updating beneficiary, so I did not know and the owner I am sure forgot all about it. Apparently a beneficiary was put on the account years ago before the will was written. They will not reveal the beneficiary, they will not make any effort to contact the beneficiary, they did not allow me to put the account into the trust even when she was still alive. They insist I go to a branch who will in turn communicate with their legal dept. I did that multiple times. I have not given up but it is very possible the money will never be dispersed, the bank will keep it.

It would have been fair for a financial institution like Chase Consumer Affairs to notify me in advance that my checking account was going to be closed, or at the very least to provide a transparent and clear explanation regarding their concerns. I am a civil engineer by profession, a college graduate, and someone who works daily to earn my income through legitimate and verifiable means. There is nothing in my financial behavior, transaction history, deposits, or transfers that should reasonably classify me as suspicious or high-risk. If my account activity had been properly reviewed, it would confirm there are no fraud cases, chargebacks, disputes, unauthorized access reports, or irregular deposits.

I have been a customer since 2023 and overall Chase bank is great when it comes to customer service. But twice already in 2 years I have been overdrawn on my account due to their negligence. I called chase on 11/29/25 and to make sure my account balance was up to date due to not wanting to become overdrawn and the person I spoke two reassured me that my account was up to date but then I checked account this morning and now I am overdrawn $25, yes I understand this is my account and I am responsible for it, but chase has me under the assumption that all my pending transactions have been cleared is not okay, this is how people become overdrawn, can you imagine for someone who like myself is on a fixed income and becomes overdrawn $50 how those surcharges could deplete their bank account, not happy with their services, if this ever happens again I will find another bank to bank with.

The mortgage assumption process has been nothing short of a 3 legged turtle going uphill in the sand. Divorce caused the assumption, because I kept the house. Originally I was told 30 days, EVERY time I call they extend the time frame. 60 days, then 90 days, then 6 months, now today SOMETIMES IT CAN TAKE MORE THAN 6 MONTHS🤯🤷‍♂️🤦‍♂️🤬‼️ How can they just randomly extend the time frame at will⁉️

Chase Bank is the worst bank I’ve ever dealt with in my life. They hold your checks for 10 days. Somebody Zelle money to you. They want to hold it for three days. Even though it’s somebody that sent money to you before it’s showing taken out of their account already, but Chase will not release it into mine. Not a happy customer. Will be changing banks ASAP.

I have banked with other banks before and Chase is the worst bank ever. I wouldn’t recommend this bank to no one. After banking with Chase for over two years they closed my account out for no reason at all with all my money In the account. I did not receive any letters or emails stating that my account was closed. Then when I called them they tell me they will mail my money in ten days in a check. Right here at the first of the month bill time now I have to wait on my money and I will have late fees because of chase. I never heard of a bank that close out accounts for no reason at all. I went back to a credit Union bank at least my money will be secure there.

I called Chase, in regards of a fee associated with my card. I made a purchase for product via Venmo. Venmo charged $63.46 and Chase charged $109.46. I went through all my disclosures and nothing saying cash advance charges....which my transaction was a purchase not a cash advance. Beware!

They have terrible customer service and are rude. I was called five times about a single ACH transaction, but it was never processed. So I spent three hours online answering the same questions. They act like they can talk down to their customers. Forty years at this bank and I am moving my accounts. They could care less.

Honestly, no star, 'cause they’re the worst bank ever. Not only do they sell you personal information and leak out account numbers to who knows who, but they also scam people, and their staff are rude and racist. No wonder why they have so many problems.

My Chase Disney credit card was opened in 2009. My credit rating is exceptional. I stopped using it as an "everyday" card when Disney went "woke", but I did use it occasionally to keep the account open. Chase decided to CLOSE my account without any type of warning! NO letter via US mail, NO email, NO notice on the accounts page......NOTHING! Very UNPROFESSIONAL. Stay away.

Chase banks in general don't answer their phones. Have this problem in several NJ branches and the same problem in Colorado. I even pressed the extension to "Open a new account" and still no one answered the phone. Kept re calling for half hour. Waste of time.

Chase bank doubled a transfer from my savings to American Express causing my other accounts to be withdrawn. They claim to remedy it will take 10 days to a month. It was their mistake and all customer service people are hard to understand and talk over you from a pre written info paper.

Worst bank ever. They love to hold your money. We are in 2025 not 1980. A check should not take 7 days to process. The banks are a sham. Do your research. I’m highly disappointed in Chase and the customer service team. The gentleman told me the only authority you had was basically answering the phone that he is no service to me and the best thing I could do is just wait to me. That is not very good customer service.

Worst customer service ever, the process is not by policy but by assumption of the representative and bad attitude on all of them; supervisors are the same; I regret my decision of opening a business account with them.

I've had Chase for 5 years and it's the worst bank I've ever had. I have had more than 12 fraudulent charges go through in the past 2 years, but Chase denies my charges that are actually me from a company that I bought for for 2 years straight every month. A fraudulent charge from Hong Kong went through on my account for $102.98. Somehow Chase let that go through. Again, Hong Kong. So I call and Chase reverses the charge and a month later recharges me that amount. Chase says that the company gave evidence that I'm the one that made the purchase. I have a police report from my purse being stolen with my phone in it. The purchase was made 1 day after the theft but instead of Chase contacting me and saying, well the merchant is giving this evidence saying it was you, which is absolutely impossible how can they prove it was me, and then allow me to give them the police report showing the facts of my belongings, they didn't.

Tried to go online to cancel an auto pay, which was next to impossible, tried to call customer service, and I just got put on hold when I asked to speak to a supervisor because they could not verify me.

Chase bank after years of banking closed my account and refuses to give me my money! I have brought in a power of attorney and they still refuse. I am so angry and done with them. Next step is an attorney to sue!

If I could go any lower, I would. Chase Bank is by far the most frustrating, unreliable, and inconsiderate bank I’ve ever dealt with. They take money out of your account with no warning, no explanation, and absolutely no accountability. Customer service is useless—every rep tells you something different, and none of them actually fix the problem. The fact that a bank this big can operate with this level of negligence is insane. They inconvenience you, mess with your money, and then act like you’re the problem. I’m beyond fed up. Chase needs to get it together because this is unacceptable. Save yourself the headache and bank literally ANYWHERE else.

I recently referred a friend and while at the bank I saw a site on their tv that said refer a friend, get a 50 dollar cash for the referral. I was told that the friend has to use the online to open the account. We tried it and it don't work now. I feel Chase is a petty of a bank and I am searching for another bank. I was with chase for 13 years

Recently had an issue with my account is now restricted due a bad situation. They monitor what you do closely. Sounds like Big Brother to me. I have to wait for two days for them to reject my paycheck. So I have to wait until my company gets the rejection, then I get my paycheck. I don't trust a bank that's not accredited with the Better Business Bureau. Look it up, it's not on the list of accredited banks. I don't care good they think they're. People have complained about them not doing the right thing about Zelle, either. It's on the reviews about the situation with Zelle. I think Zelle should be removed from any banks.

Called Chase Bank on October thirty first to discuss a report to the credit companies showing I was thirty plus days late. I explained I did not receive a bill by email. I get all my bills by email. They explained they sent it by mail and I resolved that problem. I asked if they would remove the thirty day late notice to the credit agencies because I did not know I even had a bill. My loan officer had told me when I was applying for a loan through the VA that the VA will not give me a loan if I had one late payment and I would have to wait another year and not miss a payment.

Chase is one of the worst banks I've done business with. I finally had enough and closed all my accounts with them. Their fees are ridiculous, they don't seem to know the meaning of customer service, and their policies are clearly designed to separate you from your money, and for all of this they don't make up for the terrible service and policies with better interest rates. I won't give the whole laundry list, but I will provide three examples of why Chase is a terrible bank to do business with:

As a former small business owner, I truly HATE writing negative reviews, but... I contacted Certified Diesel to have them come out to do a diagnosis and repair on my generator. I was required to put a credit card on file in order to have them come out. At that point, I knew I would be charged $180/ hour plus travel time. The day of the service, I was called by the representative at the 0259 number that they had a technician in the area and he could drop by to see me thus saving me the travel charge. He arrived about 12:30pm and left about 2:00pm.

I had a late fee on my HELOC. Paid it immediately. A "fee" kept appearing on my statement, I thought it was because the HELOC was overdrawn by about $400. The fee kept appearing after the overdraw was paid, Called. Told the first payment was applied to principal as were the last 10. I was still being charged the late fee monthly. Sorry can only refund 3 months worthy, Should have used the change in payment method, which is not explained/mentioned on the monthly statement. Told I should have called to correct their error: ie,.it was my fault they made the wrong application of the payment.

Account was locked a year ago. A fraud charge of $35 occurred this summer. Late fees, no notification, no reversal. Never will do business with them again. I only found out about the months of late fees do to a refi loan.