Chase Bank Reviews

It is sad to see such bad reviews for such a large and influential company's customer service. I attempted to set up a new checking account and was denied even though my credit is nearly flawless. When I called to get an explanation I was told to visit a branch. I was also locked out of my account for some reason at the same time and when I called to unlock it I was told to visit a branch. I live in a small town and the nearest branch is about 100 miles away. When I explained that to the supervisor I was told he couldn't help me and to visit the branch.

Chase Bank did not honor me as a cosigner and notify me by first-class mail under **. They were supposed to notify me before they did anything negative as a cosigner. They were supposed to notify me individually. They failed at all of that and are not reversing anything except the recovery. How convenient. They use words and they bend them to their advantage. They were supposed to notify me by 1st class mail before they did what they did. Manipulation of words and the inability to answer a direct question. COWARDS.

Ever since they moved the manager from Madison to Old Hickory not as friendly to seniors. You get my Social Security monthly; you should give me that 400 to keep me. I'm 70 and can't find a job yet.

After being with the bank for over 50 years (from when it started as Chemical Bank), and 35+ years as a credit card holder, my 5 credit card accounts were closed for no reason. The bank won't tell me why. They said they have the right to close accounts for no reason. They don't give a damn about their customers.

I can understand why JPMorgan Chase Bank is NOT a BBB Accredited Business. They would fail the test. They have locked me out of my online account after I passed three security checks via email and phone. But there is no fraud; I can do everything I need to do over their automated phone service. I can pay my bill, check balances, etc. My card is not locked due to a fraudulent transaction, nor was it reported stolen. The problem was that my computer browser updated, and when I tried to log on to their website, I got a call from the bank pop-up to verify my identity. I did that three times, and I answered one question wrong about a vehicle I supposedly purchased 30 years ago, and the representative on the phone would not give me the code I needed to access my online account to get the rewards they owed me. The foreign customer support was horrible; I could not understand what they were asking me. However, I will no longer use the credit card. It's history now.

If I could rate them a 0 I would. I had a death in the family and their inconsiderate unacceptable actions were very disturbing. It was bad enough that I had a death in the family, but they were rude and condescending. I would never bank at Chase. Just because they are the largest doesn't mean they are the best choice or the best bank to do business with. Not friendly at ALL!!! How in the worlds do you treat people but still do business.

Shawna ** at Chase Bank made my home-buying experience very smooth. Exceptional knowledge and expertise throughout the process. I highly recommend her as a loan officer in or out of state. So glad I met her! It was an experience as if I was a first-time buyer. 💕

Horrible communication and when they don't want to answer your questions, they just ignore you, which is unprofessional. As a consumer, we have the right to have our questions answered.

If I could give it a zero star I would. Don't let the friendly person greeting you fool you. Tried to get a wire transfer, & had to come back for an "appointment." Came back 2 hours late, did the wire transfer after providing all the ID. 2 hours later I get an email saying it's been cancelled as a possible fraud. Isn't that the reason for the appointment & the ID? Went back a second time, saw a manager, and guess what same result 2 hours later. Back to the bank threatened to close my account, they had no answers & couldn't care less that a customer of over 40 years was leaving. GOOD LUCK, stay clear!

They're awesome when you deposit money to their locations. They will fight tooth and nail and create policies to avoid having to help with simple, legally bound requests. The worst bank I've ever encountered... conversely, I'm with a credit union for 29 years and they have been incredible... You know, actually caring about customers. A simple request to help me file Medicaid for my Mom - they refuse (and hung up on me despite my POA) requesting such docs...Mom is in a nursing home - they suggested bringing her to a branch....you can't make this up.

I have maintained a business account with Chase Bank for approx. 20 yrs. I opened the account at the Winter Garden, FL. location. The customer service is great at the branch. However, Chase has refused to cash my business checks when the money was readily available. They placed a $2,500 business check limit on my account. That is absurd. They accept high dollar deposits, but they won’t allow you to write checks against the money. I went to Chase Bank with the vendor that I wrote a check to and they would not cash the check for him because it exceeded $2,500. I’m done. Don’t waste your time. They are now passing their fraudulent issues on to their clients.

Washington Mutual Bank transferred to Chase Bank around 50 years ago. My account got transferred to Chase Bank. Overall, the Chase Bank app works good. So I had an account over 30 years, and suddenly I have a letter, I need to close my account. I have 30 years of banking all my transfers, they want to cancel my account and talk to the representative supervisor. He was very rude, chewing something in a really bad tone said, "You have a right to close your account anytime, same thing, we have the right to close your account anytime.’’ The Chase bank supervisor was very rude and disrespectful. I will never open the Chase account. I never did open the Chase account.

No Fraud Protection: A Warning to Consumers. I feel compelled to share our experience as a warning to others because no one should have to go through what our family has endured. In today’s world, there are countless banking options that promise to protect customers from fraud and scams. Unfortunately, that was not our experience with Chase Bank.

Chase Bank held my business funds for an extended period even after the insurance company confirmed the check was valid and paid. I received multiple conflicting explanations, and after weeks of trying to resolve the issue, Chase closed my account and stated the remaining funds would be sent by cashier's check. The lack of transparency, communication, and access to my business funds caused significant hardship. Business owners should be aware of how Chase handles deposit disputes and account closures.

By far the worst customer service I ever experienced in my life. I decided to close my account so I don't have to deal with these people anymore.

This had been the most frustrating banking experience of my life! To let that sink in I have taught kindergarten and middle school. I have empathy. My account was continually hacked. I am currently on debit card 7. It’s June 17th. This started at the end of December. I would have to make time out of my day to go to the bank. Then carry around too much cash. The last new debit card Chase changed my pin and I was declined in line at the store. Embarrassing. The 6 before that did not happen. It’s been stressful and cost me many hours of my time! Each employee says something different. I really gave them the benefit of the doubt. However, after 6 months of mistakes I am closing my account. All I get from support staff is “ok have a great day and thanks for choosing Chase”. I’m very upset. I do not recommend them. If I could give them a 0 I would but apparently a 1 is the lowest I can go.

I'm in the process of getting SSDI. My sister thought Chase would be good.. not! I went back to PayPal because they have no fees. If you're poor they charge you for not having hundreds in. Basically they punish the poor by charging them due to the bank balance.

Most condescending and dismissive customer service team. My family has been members for years and we are currently exploring other options.

This is the worst bank to get checks cashed. I deposited on Saturday the 13th and it was from the Attorney General's office and they said it won’t be available till the 25th and they won’t leave a message with the treasury department for verification. They say they have to call them “because anyone can say they are the treasury department.." however the bank in Cranberry workers are the nicest people and they try to help. It is the check processing workers then it charges you 3.00 plus the ATM fee to take money out.

Your customer service is horrible. Robot after robot after robot. These people do not care about even employing humans.. They don’t care about you. They don’t protect your money and they make it impossible to get ahold of someone. I just wanted to know what my random Apple charges were for but Apple and JP Morgan are probably just selling our data back and forth..charging us multiple (identical) charges and refusing to tell me what it’s for.

The worst customer service I ever received at a Chase Branch. The manager Christine never returns phone calls to good customers.

Kudos to Chase Bank for staying just as shady and crooked as J.P. Morgan was 100 years ago. One of their favorite things to do is put holds on checks and then lie to you and tell you the issuing bank is the one responsible. Or sometimes there’s no reason at all. They just do it because they can. I think they do it so they can use your money for 7 days to make even more money while the blue collar worker whose money they’re holding can’t pay their employees, pay bills, buy groceries, etc. But they don’t care, as long as the suits in corporate can keep or increase their quality of life, there’s no need to change anything. Hey if it ain’t broke, don’t fix it, right? Unless you just like being manipulated and left high and dry I strongly advise to not do business with this shady financial institution.

I deposited a printed check from Dan Newlin, A big law firm company and chase put it on hold gor 14 days with a warning, this is so ridiculous, I've have a personal and buisness account with them for over 4 years and this is how they treat there customers, like were going to cash a fake check when I have money than the check amount in my account, I'm for sure shopping around for another bank bring tey treat us, customers like crooks, Chase is def not a neighborhood bank as they call themseleves, partially right, more like "Hood" bank, Dont use chase!!!!

Chase sucks. Customer service is terrible. I switched to Capital One Bank. Chase has terrible cyber security.

Their Cd rates are not competitive. Their online banking is sometimes difficult to access, especially if you change phone or phone number. Regardless of correct password. Sometimes they reject purchases For their own reasons even if there is enough money to cover purchase. They call it possible fraud. They are very paranoid about your money. I have been customer since approx 2019.

Why I hate Chase Bank.. Really horrible "customer" service. Chase has forgotten the customer in customer service. I have been sitting on hold for 20 minutes to report a lost debit card. Chase is the worst bank ever!

I've been a Chase Bank customer for many years. However, the bank sucks now. Anytime you call an actual branch to find information about anything, if they don't answer the phone within 3 rings it automatically hangs up on you. No option to get a call back, no putting you into a queue on hold, or cannot even leave a voicemail. After going through the automated prompts 3 times just to be disconnected each time is a shame. I will never recommend this bank to anyone ever again.

I just spent half an hour trying to get my password reset. The automated system wanted to send me a one-time-code to the phone number I have on file with Chase bank. No problem! I got the one time code and typed it in. Everything was downhill from there. The automated system then told me I needed to call a phone number for "additional verification" to get a code. When I called, that system would not accept my account number -- it would only take credit or debit card numbers (neither of which I have with Chase). I was then routed to a "customer service" person. That person asked me for my number so they could send me a one time code (WHAT? They should be using the number ON FILE). Then told me their system won't send a code to my phone number.

I’ve been with Chase for over 8 years now. Never really had any impactful issues until recently. I’ve been a credit card holder for them for about 3 years. Always paid my cards. Recently got came upon harder times and only was paying the minimum for about 6 or 7 months after maxing out the cards. Last week I was able to just pay off both cards to completely resolve myself of that debt. Once the credit was available. They reduced my credit limit by 1200 dollars completely taking me off guard. It’s very disappointing I’ve been a customer for this long and them to do that after putting them first on my bills to be paid. I will definitely be removing all my funds from Chase and finding a new bank. As this was very unfortunate.

I am so disappointed with Chase Bank, I have 2 credit cards and 1 business card with them and they lowered my limits on all 3 cards after having credit with them for a long time, I pay all my bills on time every month plus extra and have Never been late and they still lowered my limits, which negatively affected my credit score, I would never recommend Chase Bank to anyone and I called customer service and they acted like it was nothing that they could do or offer any solutions…..SMH!!