Chase Bank Reviews

This was my go to bank for 10+ years but not anymore. I'm getting charged random service fees, they just started doing them in 2025. I was told keep my savings account at 300 and I wouldn't get charged. Yet again today was charged a 5 dollar service fee from my account that had over 300 in it. Now will be switching all my accounts to Ally.

I must say Chase is the worst banking experience I have ever had. I am unable to access my own funds that have already cleared and states available. The online representatives have made everything complicated and now have my account status in closing process. I have over $1000 in my account that is being held for over two weeks already with bills late and reported to credit bureaus. I deposited a check that has already cleared and states available when I call. Yet declined at check out as well ATMs. Now will have to wait another two weeks after the account is closed. And who knows how long that process will take. Chase by far the absolute worst bank out there! Avoid getting account at all costs with these tyrants. They are thieves and criminals!

Do not use Chase...worst customer service and is from another country and are complete idiots...lost $50 plus in transactions I didn't do because their customer service screwed up!!!! Been with them 13 years...shutting my account down tomorrow!

I just wanna express my gratitude for staff members help me out about my issue with checking account. Her name is Nicole **. Location on the Highway Hundred and Greenland south side Milwaukee. She took her time and explain it, but I did it wrong and how to fix it in the future with friendly face.

On April 30, 2025, I received an email notification stating that my phone number had been removed from Zelle. I did not authorize this change. I rely on Zelle daily for both personal and business transactions, and immediately following this incident, I was unable to access Zelle through my Chase mobile and desktop banking apps. I contacted Zelle customer service twice and spoke with two different representatives, both of whom directed me to Chase for resolution. I subsequently spoke with four different Chase representatives over the phone, and also visited a local branch to speak with a representative in person.

If I could give zero stars that would be more accurate. I have two accounts personal and business and I have been with Chase over 20 years. I had a company email pretending to be a government website to pay a fee. I fell for it and paid $125. Today, I felt like something was off and looked into the company and it’s a fake. They used the exact same layout as our government websites. Chase said there’s nothing they can do to void the transaction that was still “pending” since I fell for the fraud. That I should have done my research before I paid them. So Chase is just fine with letting a fraudulent company steal my money. Sad that they can’t take care of their customers when we are being taken advantage of.

We sought help from Chase Bank to retrieve a 5 year old “Release of Lien” document. Jenna **, Officer, Relationship Banker, Chase Bank met us at the door. We explained what we needed and Jenna immediately took us to her office. The whole experience was prompt and professional. Jenna made a phone call and worked through the process with us. We were overwhelmed with her expertise. Within 10 minutes, we were told the document would be in the mail within two days. This exceeded every expectation we had before we entered the bank!!

I made a deposit on May 2 2025 at the atm on Garland/ Buckner Branch 1500. The atm decided to malfunction. During the accepting of all the cash spit out a receipt to call the bank to see if my deposit was made. I called. Filed a claim same day and here we are Wed May 7th 2025 and I still do not have my money. The Bank has ways to clearly see the card used and amount and that the atm stop working. What's the hold up? My bills are due and late. I'm very upset but have been patient until now!! I need my money! Never will Trust Atm Banking!!!!

I don't understand what has happened with CHASE now a member for four decades. When I try to get access to my account I'm told that I have a verbal password. Something I have never had. I always sign in with my phone, however the agent overseas can't not get into I give him a verbal password that I have never had? So today I went to the bank. Was told I WAS CORRECT. I DO NOT HAVE A VERBAL PASSWORD. However again when I tried to reach my account the guy overseas tells me he can not help me until I give him my verbal password. I guess he wants my mother's maiden name so he can open a new credit line.

Deborah **, Chase Loan Officer for Mortgage engages in UNSAFE UNENCRYPTED BANKING PRACTICES. Due to her INEPT standards ALL OUR ACCOUNTS WERE HACKED. DO NOT REPEAT DO NOT TRUST CHASE WITH YOUR INFO or $$$$ EVER!! RIP OFF THRU NEGLIGENCE.

Worst banking I've ever went through and I've been with them 6 years. I'm done!! My card stays locked and somehow it pulls money from my debit card while locked then get negative and overdraft fee notifications and for everything my card stays locked and somehow has transactions when it's locked????

I can't give more than one star because the Chase Fraud department is full of fraudsters themselves. I didn't feel my checking accounts were safe at Chase anymore and I had to pull them out and go elsewhere. They just treat you like you're a criminal and don't do thorough investigations. I guess they feel that's better for their bottom line. I have spoken to other customers who have had similar experiences. I can't speak for any other banking institutions right now but I know I can't work with this one.

I have been banking with Chase for many many years. This latest problem just puzzles and angers me.... I used online Bill Pay, when using bill pay the system picks up the account to be paid after entering name and address. The last company I paid said they never received my payments (2) for they do not even accept electronic payments. My communication with Chase has been so frustrating, I have asked to find my money and they are pretty much saying there is nothing they can do... so they can't find out where the payments went?? How can their system (Chase) say the company accepts electronic payment when they don't? Warning to others about using Chase bill pay.

Stay away from this company. they do not care about their clients. Due to lack of information, my credit was affected. Tried to appeal it however they do not care. I will never do business with them anymore. Very disappointing.

I Went to one of the drive thrus. The teller proceeded to greet me and took my deposit, but only to leave it in drive up door. I waited 5 minutes, all the while watching teller take care of people in lobby. I proceeded to push the call, to ask if my deposit to can be deposited so I can go to work too. Only to be told to wait. Surely, I preceeded to repeat and repeat to please deposit my money. Which never got deposited. Then a person behind the window came up and stated, "I'm suspending your account." She then cut off mic. Now my accounts are closed. I got my deposit, but not the same increments I gave them. I guess, we have to watch how we speak to people even when you're being mistreated!! I've been a customer for 40 plus years and my accounts have been closed without warning!!

Despite providing all the necessary legal documents, including the death certificate, Chase (particularly Ms. **) refused to issue checks directly to the funeral home and cemetery, claiming it was against their policy and the law—even though we were the rightful beneficiaries making the request.

I have been trying to report fraud on my Chase credit card and have called chase four times and four times after giving the representative the information I was told, please hold while I pull up that information, and got a dial tone. I am a retired employee of chase and would not recommend anyone banking there. I am out almost $80 and can't get any help from chase.

I've been with this bank for over 20 years and there is a noticeable decline in customer service.. $600 is missing from my account and they are telling me that it can be up to 90 days before I get a resolution.. I am thinking of closing my account.

I had to move abruptly and Home Depot gave me the wrong truck so I was down 150 and Penske owed me 148 for security deposit. I reached out to Chase to get credit for it. I never got my money back but they reverse the transactions leave me out $300 And swearing that I got it when I’m showing them that I did not. At this point I will never use Chase again. I do plan to sue and do everything in my power to bring this fraudulent banking company down.

I opened an account at Chase Bank in July 2024. I was depositing $2,500 in my bank account for months straight until they allowed Enterprise car Rental and C.w autoMotives to take money from my account without informing me whatsoever. I was out there working hard for my money when Chase Bank let me down. This Bank is Mob affiliated, so I don't understand why they would want to take my little 5,000 dollars. I filed complaint with the CFPD. It did no good because they took the mob side against me. So they denied giving me my money back or any kind of recompense. Because of this I No longer trust any banks. I cannot believe how wicked this is to me! I was homeless because of this, and I am still trying to come back from this loss, I will never have anything GOOD to say about Chase, no recommendations to anyone. I will tell them to run for their life, keep your money at home in your own safe! But GOD IS NEVER ASLEEP!

Terrible, horrible, I have a Business account and the bank when I deposited 2 checks, the bank received the money and put in hold to transfer for my account per 10 business days and I can’t do nothing .. Is very disrespectful

My opinion is this bank sucks. The hold policy they have on a check is absurd. Definitely would not recommend to this bank to anyone. I’m switching banks. So tired of all the micro management by the banking industry.

0 stars. I would give zero stars if that were an option. I stayed with Chase for years because it was my longest credit card so I stayed because of our history. They closed my credit card for lack of usage without warning, a letter or call would have been nice. I had to find out through a 3rd party that it was closed. I had stopped using it, because of how awful their rates were in the first place. Just not worth doing any business with them at all.

I called Chase because I have a problem with some money that I sent on Zelle to another account. The person was rude when I tried to talk to them, he had terrible communicational skills and I when I tried to let him know that he wasn’t letting me get my point across he kept cutting me off to the point that I had to raise my own voice and reciprocate his level of disrespect to even try communicating.

My checking account was hacked or accessed by mistake. Someone withdrew over $10,000 that was not even in the account. Chase is now calling me asking me to pay for it. I have been disputing this with them for over a year. Initially they said it was their mistake and they would resolve this. I filed a claim with their fraud department, they never followed up with me. When I call them they are unaware of the claim.

Your app sucks. I don’t want to give you my log in information for my other bank. I just want a one time payment with my debit card. Y'all suck. You should make it easy for your customers to pay their bills.

I deposited a check on my mobile app, which I have done countless times with no problems. This time they held it for review for 15 days. Called useless customer service to tell me there's nothing they can do. I asked what's the difference from any other month? I would of never deposited if I knew they were going to hold it for review. Now I have late drafts I'm responsible for. I believe they do it on purpose. Don't use this bank! It won't end well. I'll be going to another bank to do my banking.

Chase is truly incompetent and inefficient. Trying to send a zelle payment to family. Keeps rejecting as fraud & locking my Acct for a week. I've called Chase & fraud 30 & 8 times. It's relocked after I clear it. WF cheated & stole from its customers. Citibank, can't get live operator. I've had to call back over & over. 38 yrs w Chase. Calling from the hospital. I can't get to a branch which should not be necessary. I am really angry & disappointed. Employees, customer service doesn't care.

The worst bank ever. Customer service is terrible. They stole $200 from me by using my points and then covered it up. I spend 1 hour on the phone, was 4 times transferred but got no help. I closed this account & I advise everyone do the same.

Want to let CEO know about employee Terry ** who works at Mesa Az branch Power and Main. She has helped me in so many things when dealing with her from helping with bills to possible fraud. I she is so awesome and I only trust her at Chase Bank.