Chase Bank Reviews

I work for Renewal by Andersen in Stamford CT & unfortunately there was an issue w/direct deposit, so I was given a paper check. I bank w/Citi/the check was drawn from Chase. Rather than depositing into my bank I decided to go to the Chase Bank in Greenwich CT to cash the check & hopefully pay for needed summer camp for my son. Summer Camp means I can! I drove to the Chase bank on my lunch break w/the check & the teller told me they could not cash the check because my company (Renewal by Andersen) did NOT have an account with the check drawn on JP Morgan Chase. Confused and frustrated I left the branch.

I know that business models everywhere seem to be moving toward a business model where customers are sliding more and more into the abyss. The less available you are to the customer, the better for your business because you don't have to spend time dealing with them, despite the fact that they are your backbone. I get that model totally, but I don't believe in it. A lot of us with memories of good business don't. Unfortunately, with things moving more and more electronic, it lends itself to greater fraud. Banks are doing what they can to combat this and Chase seems to be leading the pack there. But with the de-emphasis on the customer traveling with that, legitimate customers with Chase for years get caught in that broad net with very little assistance to get out.

I opened a Chase account. As an international bank I could hold my US dollars in, as I live abroad. It seemed like a good choice, they told me if I dipped below 50$ I would start getting billed 15$ a month. I used the account for a while, then eventually decided to stop using money from it and keep it for a return trip to the US. After a bit all the money in there was gone, which was around 500 bucks, I added 200 more just to keep the account from being charged the service fee, after a few months that money was gone as well, and it turns out for the course of 2 years this scammy shit bank has been charging 15 dollars a month basically just for the account to be open.

Worst bank ever. They can't do my payments with some issue. They are rude and incapable of simple tasks. Never again will I use such a retarded bank. Account closed. Life much better.

My grandson got my phone and did some charges, well Chase Bank talked me into pressing charges and my grandson went to jail and is still there and then coach denied my claim and did not give me my money back, I would have never pressed charges. Now my family hates me, I’m 65 years old and all alone, thanks a lot chase.

I recently opened up an account with Chase Bank!! Nothing but great experiences this far! Thanks Chase!

Opened an account, had a customer pay me, Chase would not release the funds to me. After over 2 weeks of complaining, I went to FDIC yesterday, then finally chase responded saying they are closing my account and I must wait for 120 days for the funds to be sent back to my client. Does this seem legit, ethical, fair? My word this is not a good bank to deal with.

While on vacation my limit was reduced without notice. This is following a 6,000.00 dollar payment. I called customer service being as though this was the card I brought for my vacation. The customer service rep was rude, uncaring, and basically told me tough luck. Although I'm not closing the credit account, I will never charge another dime to this card.

I had one of the worst banking experiences with Chase. My funds were placed on a 7-day hold, and during this process I had to call three separate times just trying to get answers. One representative hung up on me, and across all three calls I felt ignored, dismissed, and treated like I had done something wrong simply for asking about my own money.

This month, by mistake, I sent an online banking credit card payment to Chase when I meant it for another credit card bank. Yesterday, I realized my mistake and called Chase Customer Service requesting my credit balance of $832.99 back. I was given a choice between getting a paper check or having the credit deposited directly into my bank account. I chose the latter, thinking it would be faster. The Chase rep told me to expect an email from Chase, requesting my bank account information. At 2:08 am this morning, Chase emailed me with a link to the site where I could enter that information. However, at 10:00am when I read the email for the first time and clicked on the link, it said my session had expired! I was at a dead end!

This has to be the most inexperienced group of players in the mortgage industry. Although they made the error they are not willing to admit that. Customer couldn’t be right Although they failed to open the documents until 3 days before closing they claimed that the documents were never sent. We have the electronic evidence but Chase said it can’t be verified by their IT team. Seriously? A 10 year old could find it given access.

The worst bank I've ever used. Endless fees for overdrafts (and your card doesn't decline auto-payments so overdrafts happen all the time). Also a monthly fee of $15 if you don't meet their requirements - which I didn't because I've been using another bank because you can't close your checking account on the phone - you MUST do it in person. Wasted so much time on the phone just to hear I can't cancel over the phone - couldn't the first person have told me this? WORST BANK - SO MANY BETTER OPTIONS.

Absolutely terrible banking experience. As an international customer, opening an account at this Chase branch turned into a months-long disaster because of one incredibly incompetent teller. Shortly after opening the account, it was frozen due to “security issues” that the employee completely failed to handle properly. Emails and calls went unanswered for months, and I ultimately had to go into the branch myself to fix the mess. At one point, a backend security representative needed information directly from the teller assisting me — and he literally dropped off the call before resolving the issue.

I lost my card and was told I would get a replacement next day. Here it is a week later and no card. Whoever sent it out put the incorrect address on it and now it will be 2-3 days more. Also I keep requesting a hard copy of statements mailed but nothing

Had a IRA that didn't make shit. Now they decided to send me money. This may cause issues with SSI. Way to screw the customer. Never again.

Worse automated service, non stop mistakes, non stop marketing emails, hours and hours on the phone to fix a simple issue.

I have had 2 late payments in the past 10 years. Both from Chase for a annual fee charge of $22.00. Never carried a balance with them. I asked if they could help and they refused. Took my credit score down 59 points. Stay away, they are a terrible company.

This overdraft fee charges have to be stopped immediately. It feels like a soul robbery. They keep changing the rules, and every time we try to get our money back by begging someone on the phone, they charge us more. It’s a humiliating ritual. I read their website page to find out what rules we need to follow to get three charges back, and it’s so complicated. We’re not their pets; life is hard lately, and many people are struggling with their bills and auto charges. They’re using aggressive tactics to steal our money, and it has to stop. I wish Chase Bank would go bankrupt for hurting so many people, including me. Enough is enough. Karma will get them.

I only use your card for everything even though I could go anywhere. I charged something but was denied. I called to get an increase on my credit limit but they wouldn't give it to me. I don't see what the problem is because I deposit thousands in my checking acct and get zero interest. Now you're forcing me to pay you off, get rid of your card, and close my acct. You will never make a dime off me again for the rest of my life. I've been with your bank since 1978.

They sent the wire transfer to a wrong account and it's been a year that I have not received my money back. They keep lying saying the other bank has the money but that is not true. I called the other bank and they said, when they send the wire to the wrong account it goes back automatically. Chase bank steals money from people this way. They are scammers.

On 2 May I deposited several high value certified/bank checks from other major banks with NY E86 St. branch. As of 4 May 2026 those do not appear on my account. While Chase, as reported, routinely let deposit thousands of altered scam checks to go through at the cost of its customers, I do not see why official other bank checks are withheld, the only explanation is that Chase is making a lot of money if this is made and illegally on a large scale. The Chase top man, J. Dimon, should take a better care of this bank's practices (such as Madoff, Epstein, etc.) rather to comment on a daily basis on political issues of this country.

Submitted a claim for a charge by Snappr an app based company who charged for fees, never provided service, neither a refund. Chase took their side and made my account go negative. On top of that, Chase charged my $64 for overdraft fees. I will never bank with these big banks again.

Chase bank engages in Improper Chargeback Approval Enabling Cyber Theft by customers to small businesses.

Am a small business owner, and it has now been four business days since my customers made payments via Chase. Despite multiple follow-ups, the funds have still not been deposited into my account. This delay is directly impacting my ability to meet my own financial obligations. I have contacted your customer service team three times. During my second call, I was assured that the funds would be deposited by midnight that same day. However, when the funds still did not arrive, I called again and was informed that no one could explain the delay. I was told that a supervisor would respond within 24–48 hours, yet I have still received no clear explanation or resolution.

I'm homeless. They don't care. Gave me a 34 dollar fee. I lived on ss income.

In June & July of 2025 over $257K was stolen out of our saving and checking account with Chase through Zelle transactions. Since January, 2026, when I learned of the theft as my husband of 34 years had died in December, 2025, I began to research what happened. Bottom line, hackers got into our account at Chase and impersonated Chase and took over the account. They called my husband repeated during this time representing Chase Fraud Dept. and while my husband believed he was working with Chase to prevent fraud, it was the impersonators. They called him, sent him text messages, documentation on Chase letterhead, agreement to settle the fraud all the while stealing our money. Chase can only investigate Chase, which really is a joke. The number one bank in the USA with billions of dollars and they have ZERO security protocols for Zelle transactions. So don't use Zelle!

I made a mistake opening an account with Chase.. they are very incompetent, their services are slow, poor.

I hate Chase. They are a bad bank and full of shit and lies and they steal your money and treat you like shit.

I have been a customer of Chase Bank for almost 30 years. They have many bad practices and are getting worse. I deposited a check from a national insurance company. They decided to put a hold on my money. How is this OK? It wasn't a person check. It was obviously a real company check. I deposited on Saturday and they still haven't released the funds. They said it's not technically being held. It shows up in my account balance but not the available balance. How is that not holding it? I can't use it. It's my money. Due to this along with $34 overdraft fees, double charging any outside atm use, and making impossible to link with a credit union account... I will be closing my account as soon as they release my funds. Horrible business!

I've been a Chase customer for over eight years and hold a Chase Ink Business card. After that kind of tenure, I expected to be treated like a valued customer. Instead, I was shown the door without a second thought. When closing out my 2025 business finances, I made two early payments to ensure my balance would be zero heading into 2026: