Century Support Services
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About Century Support Services
Century Support Services is a debt settlement company based in Pennsylvania. To date, the company has helped settled over $1.7 billion in debt for over 259,000 customers since 2003. Customers can manage and access their accounts 24/7 through the MyCentury client portal. While available in most states, Century Support Services is not available in Oregon, Wyoming, West Virginia, Vermont, North Dakota and Rhode Island.
Pros & Cons
- Accredited with AFCC and IAPDA
- Dedicated rep for each case
- Free initial consultation
- Only offers debt settlement services
Century Support Services can help settle debts for people with $10,000 or more in unsecured debt. Although the company only offers debt settlement as an option, the program can reduce debts significantly.
Top Century Support Services Reviews
The reps are friendly and helpful. They call the credit card companies and set up a deal. I just pay part of the amount that I owe and that has helped. I’m still working through t...Read full review
Answered all my questions. Very friendly and cared about what questions I had. Knowledge in what I was asking. Did not hurry me. Did not make me feel stupid and really cared about...Read full review
About Century Support Services
Century Support Services is a debt relief company that offers debt settlement services. The company negotiates with creditors to attempt to reach a settlement on the customer’s debts, which lowers the amount they owe. Century Support has settled $1 billion in debt for 180,000 clients. One Century Support representative is assigned to work with each consumer during the entire debt settlement process.
Century Support Services is available in the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Delaware, District of Columbia, Florida, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Missouri, Mississippi, Montana, Nebraska, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia and Wisconsin.
How does Century Support Services work?
Century Support Services uses debt settlement programs to help customers. The company’s debt settlement program typically lasts between 24 and 48 months. During this time, Century Support negotiates the debt owed, typically down to about 50% of the original amount, and consumers pay off the resulting debt once it has been reduced to a single lump sum.
Customers can subscribe to receive alerts through Century Support Services for any important news or program activity. The company also lets customers set up deposit schedules, securely upload relevant documents and view enrolled accounts.
Century Support Services cost
The typical charge for Century Support Services is 18% to 25% of the original debt owed. With fees, consumers might end up paying somewhere between 68% and 75% of the original debt. With debt settlement services, you pay into just one account with Century Support Services, which makes monthly payments much easier.
Do we recommend Century Support Services?
We recommend Century Support Services if you have already tried a debt management program or debt consolidation method that hasn’t worked. Century Support Services’ debt settlement program can help you settle debts with your creditors, resulting in a lower cost for you.
Century Support Services Reviews
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I asked many questions and researched the company before beginning a plan with this company to make sure I totally understood the process. However, it seems that the people I spoke to were not entirely honest. To begin with I was told there were no fees until settlements were made. There were two different fees monthly. Next, I was delighted to get a settlement with one of 7 debtors quickly. But while they saved me 50% on the debt as I was told was average the fee raised it to basically 75%. This is fine as there is no more interest occurring and the debt will be paid off in about 2 years. However, because of the payment to this one debtor and payments to Century for the fee, there is no money accumulating in my account, so they were not working on any of the other 6 debtors I have on debtor that has charged off the account, another that is taking me to court.
Today I was offered a settlement on one other account and with Century's fee I am basically paying 90%. I was assured that based on my payment and their experience with these companies most would be settled at 50% or less. I was also told there was a program that would consolidate all of the debts after 6 payments. I have made 7 consecutive payments and this offer has not been made. I say buyer beware.
Enrolling in the program of Century was very simple. Their program has worked great so far. They've been aggressive. But Century prepared me for that and they left me alone. Now, I don't get any calls. Working with them took the stress off making payments. They'd evaporated it. They handled and they just took over. There are fees that they get out of this process, but overall, the payment that I make is much less than I was paying with copays. The payment was the winner. That's gonna be the be-all-end-all for any solution. The payment with Century was much less than it would have been if I was paying credit cards. I was only paying the minimums anyway so I would have never paid them off.
Laura, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Looking forward to continuing your progress toward better financial health!
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We were enrolled with Century for the last 15 months and last October, I spoke to them and I told them that we needed to stop payments for at least a month or two. They said we could do all that, except they'd have to renegotiate some things. But I told them that I didn't care since I lost a job. When I called again last November 22, I spoke to someone named Lowrie who was very attentive and very empathetic. She stopped the payment and reversed the payments that they shouldn't have taken in November. But they didn't give me all of my money back because they were claiming some whatever hocus pocus in their voodoo, but assured me on a recorded line that they would not take the December 10th payment of $810 and that we would reconvene in January to see if I secured a job or I will have to go through a bankruptcy, which is still not on the plate. I'm still hopeful that I will have a job by then.
But this morning, they took the money. I called and I asked to speak with Lowrie but they couldn't put her on. I spoke to this guy who I flipped out on. I told him to get a supervisor because this was absolutely 100% unauthorized withdrawal, so he put me on hold. When he came back, he said that Mia, who is a supervisor, is going to be calling me around 1 o'clock after she listens to the recording and that they were going to do whatever they could to get my money back to me. So I'm waiting for this call. It's a pending withdrawal on my bank and hasn't even hit yet. So they could very easily just stop it according to my bank. If they don't, my bank already said they'll put the stop payment on it and refuse them access ever again. But I shouldn't have to be going through this on top of the 9,000 other things I'm going through. All in all, unparalleled incompetence are two words that match well for Century Support Services.
Eric, we’d just like to thank you for taking the time to write this review of our team. We read every review and all feedback is valuable to our growth as a team.
Our records indicate that you were able to speak with one of our Floor Supervisors, Mia, regarding the monthly program deposit being processed in error. Mia was able to provide a resolution with a plan to have the funds returned to you.
We apologize for any inconvenience and appreciate your patience in this matter. We thank you for choosing Century and look forward to our continued partnership as we work with you on your progress to better financial health.
I was trying to apply for a consolidation loan and I thought Century was a loan company. I spoke with their guy Greg and he said that I qualified for their programs to try to help me rebuild my credit. Greg was very thorough. He could have stopped with just a few of the accounts but he went further and he updated everything for me. He went above and beyond trying to make sure he included as much as he could include in there. I was given a five-year plan. But if I am able to settle things sooner and pay more, then I'll be done sooner.
We negotiated what was reasonable for me to pay each month and how long it would take to pay it. The faster I pay it and the more I pay, the better it will be. Realistically, I didn't want to cut myself short financially each month and Century was flexible with it. This is only my second month of trying to get this done. So far, the settlement process has been good and I've settled 10% of my debt. I've already seen a couple of things removed from my credit report and my credit score has increased a little bit. I feel better knowing that these things are being taken care of and they're not just left hanging out there.
I keep track of my progress on the Century online portal. I check that every day to see if there are any notices. There's a pie chart that tells me how much is done and how much debt I have left. It's very easy. I would recommend this program to anyone who has trouble with their debt. Century was the first to actually help me. The other people have written me off.
Thank you for the kind words, Michele! We’re so happy your program is going so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again!
Century is a reputable company and they have a good rating with the Better Business Bureau. They offered a client portal so that I would be able to see what's going on, my deposit, and the money that I owe. I get constant updates from them. I called them today because I have a situation with my bank. There was a fraudulent account in my bank and they froze my bank. I wanted to make sure when the payment was due. Also, I'm gonna get a new card within 45 days and I wanted to make sure that Century knew about that. They made a record of that, which I like. They told me that as long as my account number didn't change, I would be all right.
When going through a debt settlement, look into the kind of rating the company has with the Better Business Bureau, how long they've been in business, and what kind of negative or positive response they have from customers. That's very important to me. I didn't see that from other companies but I saw it from Century Support. You wanna deal with somebody that's reputable, has been in business for a while, and will do what they say they're gonna do.
Wow!!! We were blown away by your positive words and review, Gerald. We really appreciate the time you took to write such a detailed review. We value the partnership we have established with you. Congratulations on your progress in your program and thank you for choosing Century!
I would recommend Century. They're doing a good job. The reps were kind, courteous, very professional and knew what they were talking about. I'm really happy with that part. But it's taking a little longer for the debt consolidation to fall through with all my other cards that I submitted. I have Target still calling me and Capital One still stating that I owe them more than I used to.
Thanks so much for your feedback, Josephine! Our mission is to help you resolve your debt in the shortest time possible and save you as much money as possible by negotiating favorable settlements on the balance owed. When you enrolled in your debt settlement program, a customized plan was created for you to meet your program goals over an estimated time. The strategies involved in creating and executing on your customized program, are based on years of experience working with creditors. Allowing the program to progress through the process, will allow it to work the strategy and find your ultimate success. We’re very grateful for customers like you and hope your program continues to provide the best possible customer experience.
Their service is user-friendly. You can accept settlements via email, text, or you can call customer service. When you call in, the prompts direct you where you need to go. The customer service agents are very friendly. They know about what's going on with your account. Even if you wanted to escalate, speeding up some things, they have different options for you. It's a good program. Century also stands behind what they say that they’ll do. They are truly working for the consumer versus the creditor. All of my settlements have been over 50%. Even with the service fee that Century has, my savings has been tremendous.
Thank you so much for your thoughtful comments, Angela! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations on your progress in your program and thank you for choosing Century!
All of the reps from Century Support have been wonderful, so far. As far as the program, it's a very slow process but it's worth it. They just could do a little bit more communication with who they've been in contact with or not been in contact with. When I upload the information from the different credit card companies, I don't necessarily see anything that says, "Yeah. We've got it. We got it on the background. We're not at that one yet."
Thank you for your positive rating and comments, Melissa! Our team loves to hear your feedback and that you are staying the course of your program. When you enrolled in your debt settlement program, a plan was created for you to meet your specific goals over an estimated time. Every month you deposit/draft a preset amount into your third-party account. While your funds are building in this account, Century Negotiators are reviewing your file for the strategic times to contact each of your creditors to negotiate the best settlement opportunities for you. You are making excellent progress on your program, and at any time, you can log into the MyCentury portal to see your account balance and watch your funds accumulate. Looking forward to continuing your progress toward better financial health!
The reps were fine and so far, everything's fine. Century was painless and easy. Once they took over, we weren't harassed by creditors at all. The cost of their service is fair and we saved money. Plus, the credit card companies were willing to work with us and we're paying them off. We are also rebuilding our credit.
Thank you for the kind words, Tom! We’re so happy your program is going so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again!
I looked at Century Support's program online and it looked better than any other program I've looked at. I've had experience from other debt relief folks. I thought Century Support had a pretty good program, so I called them and asked them what they could do for me. They put together a really nice package for me and sent it to me in the email so that I could see what was going on with their company. I was pleased with what I read. So, I contacted them back and asked them if I could have an account with them. They accepted that and I was happy with it.
The downfall with them is they never ever contact me when there's a settlement to be reached. I don't hear from them to update my account. So, I wouldn't give them an outstanding job. They just do a good job. I'd like to see an email at least or a text message to update what's been closed and what's still open in my account and what accounts are they still working on. I really would like that instead of having to call them and asking them what's going on.
Paul, Thank you very much for the kinds words in your review. We shared some of the concerns you have mentioned regarding communication with your Customer Advocate Mike and he has made a few attempts to reach you since receiving your review.
We agree that communication is key to the success of your program. Our records indicate that you enrolled into your Century program in August 2021 and completed your Welcome Call with our Onboarding Liason 3 days after your enrollment. Our team reached out for your proactive check-up call in September but we were not successful in reaching you.
You mention that you wouldn’t rate us “outstanding” and don’t hear from us for settlement opportunities and that is something we would like to discuss with you further as it’s not at all in line with the progress of your program. We successfully achieved your first settlement 15 days after your first deposit into your program! We were able to show you a realized savings in your very first month on the program which we would hope you agree is white glove treatment. Settlement opportunities require your authorization and in the less than 3 months that you have been on the program, we have successfully negotiated and you have authorized 3 settlements. This is a huge accomplishment and shows that you are on track with a successful journey.
You also have 24/7 access to your program via your MyCentury client portal. Your client portal provides you access to the specific details of your account, including recent activity updates, pending settlements, and many other resources.
We encourage you to call us back so we can ensure we have the most up-to-date contact preferences for you. Thank you again for taking the time to share your review. Congratulations on your progress in your program and thank you for choosing Century.
Century Support Services Company Information
- Company Name:
- Century Support Services, LLC
- Company Type:
- Year Founded:
- 2000 Commerce Loop, Suite 2111
- N. Huntingdon
- Postal Code:
- United States
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