Century Support Services Reviews

Extremely helpful and knowledgeable in erasing debt. Friendly staff and paralegals.

I guess I am a dummy when it comes to debt consolidation. I don't if it's me or Century. The customer service is good, however, the math ain't mathing at all. I had to cancel the payments I was making due to hardship. I've been with Century since 9/2025. I had 12 accounts that I placed into consolidation. To date, only 1 of the 12 have been settled. In the meantime, I've paid over $2700 to Century. They basically told me that I am not due anything back, which to me is ridiculous since you've only settled and paid off one account. I am disputing with my bank and have captured Century's reasoning (which makes zero sense) in writing straight from their representatives via chat.

The program worked as they said it would but the user needs to understand that larger debts will be settled last and they will take the longest thus dragging out your program and ruining your credit more. I knew this program would ruin my credit - I did it as a punishment to myself. Because credit card debt has been an issue for me all my life and I needed something that would not be a bail out but teach me a lesson (I have used other companies in the past 2 other times). What I didn’t understand was that it would also affect my spouse's credit because we live in WI.

In the beginning (June 2022), they were fantastic! Super helpful and very engaged. They called me every once in a while to check in. Until... In 2023, one of the highest accounts in my program, failed after Century had made 7 payments. They had over-allocated my funds (I had not missed any payments), and the account dropped and the original debtor sought help from a legal team. I had no idea it was dropped... Century - at that point - had stopped caring and calling me. Last year, early 2025, I was summoned for the full amount. I called Century, and they promised to assist me and send me documents to help me in court. First court date came around, and I had not received anything... No documents, no e-mail, no phone call.

Please make sure you read the fine lines. They take a percentage of the total debt, not just the settlement. If the settlement fails because of non-payment they still collect on the whole amount. Please read the fine prints before using this service. They are great at selling you their juice!

Drake asked me how much I could afford a month, when he should have asked how much I need to pay monthly to get my debt paid off. I had 14 creditors and still have 6 that haven’t been paid cause not enough money. What people should do is get with each creditors and come up with own payment plan. I’m going to court on Tuesday and Century hasn’t been able to make a deal. I increased my monthly payments by 400 cause I was told this would resolve the payment. Well Marie negotiator still hasn’t been able to resolve this matter. Century wouldn’t send me times and dates when she reached out to their lawyer. So that tells me she probably hasn’t reached out to them, otherwise, they would have sent me dates and times. If people are thinking of using a debit collection company, you might want to think twice and definitely don’t go with My Century!!!!

Customer service has been great. But I wish there was a way that I let the team know some people keep calling me and they’re actually already putting a judgment against me. It’s already in my credit report. I was trying to avoid most of the stuff. They're trying to take me to court as well.

I liked what Century Support Services had to offer and the person on the phone was informative. The enrollment process was a little complicated, but it was understandable. They needed a lot of information, but it wasn't too hard to get it all together. It took a couple of hours for the whole process. The representatives were really available. When I had questions about what I had to get together, they were helpful. They answered my questions, helped me get the information, and supported me along the way.

Century has great service. They were fast and they took care of all my accounts in a great manner, and everything was solved correctly. It has been working fast, and their website is easy to use too. The price is fair and I pay bi-weekly. In fact, I called to add more funds to the account.

I was paying some bills and trying to get it done, and I saw Century online. Going through the program was very easy. They took care of me and they're taking care of me. I only had one flaw. They forgot one creditor and they're gonna see me about that, so I hope they got that taken care of now. But other than that, everything is okay. The representatives were available when I needed them.