FOLLOW US
Century Support Services
Century Support Services
Overall Satisfaction Rating
4.49/5
  • 5 stars
    51
  • 4 stars
    8
  • 3 stars
    1
  • 2 stars
    6
  • 1 stars
    4
Based on 70 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Century Support Services

ConsumerAffairs Accredited Brand

Century Support Services is one of the nation's largest debt settlement companies providing these services to consumers having trouble with their unsecured debts.

We do what we do to improve people’s financial lives. That’s our ‘WHY’ and the powerful cause that inspires us. With core values directed by trust, experience and integrity, Century’s team has devoted itself to providing the best experience for our clients while working on their behalf toward better financial health.

Contact us today for more information!

View More View More

BOTTOM LINE

Century Support Services can help settle debts for people with $10,000 or more in unsecured debt. Although the company only offers debt settlement as an option, the program can reduce debts significantly.

PROS

  • Accredited with AFCC and IAPDA
  • Dedicated rep for each case
  • Free initial consultation

CONS

  • Only offers debt settlement services

Top Century Support Services Reviews

Rated with 5 stars
Verified Reviewer Verified Buyer

The reps are friendly and helpful. They call the credit card companies and set up a deal. I just pay part of the amount that I owe and that has helped. I’m still working through the program, but I have settled four of my debts. All in all, Century Support has good customer service.

Read Full Review
Rated with 5 stars
Verified Reviewer Verified Buyer

Answered all my questions. Very friendly and cared about what questions I had. Knowledge in what I was asking. Did not hurry me. Did not make me feel stupid and really cared about what I had to say. Did not take long to get through to customer service.

Read Full Review

About Century Support Services

Century Support Services is a debt relief company that offers debt settlement services. The company negotiates with creditors to attempt to reach a settlement on the customer’s debts, which lowers the amount they owe. Century Support has settled $1 billion in debt for 180,000 clients. One Century Support representative is assigned to work with each consumer during the entire debt settlement process.

Century Support Services is available in the following states: Alabama, Alaska, Arizona, Arkansas, California, Colorado, Delaware, District of Columbia, Florida, Indiana, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Missouri, Mississippi, Montana, Nebraska, New Mexico, New York, North Carolina, Oklahoma, Pennsylvania, South Dakota, Tennessee, Texas, Utah, Virginia and Wisconsin.

How does Century Support Services work?

Century Support Services uses debt settlement programs to help customers. The company’s debt settlement program typically lasts between 24 and 48 months. During this time, Century Support negotiates the debt owed, typically down to about 50% of the original amount, and consumers pay off the resulting debt once it has been reduced to a single lump sum.

Customers can subscribe to receive alerts through Century Support Services for any important news or program activity. The company also lets customers set up deposit schedules, securely upload relevant documents and view enrolled accounts.

Century Support Services cost

The typical charge for Century Support Services is 18% to 25% of the original debt owed. With fees, consumers might end up paying somewhere between 68% and 75% of the original debt. With debt settlement services, you pay into just one account with Century Support Services, which makes monthly payments much easier.

Do we recommend Century Support Services?

We recommend Century Support Services if you have already tried a debt management program or debt consolidation method that hasn’t worked. Century Support Services’ debt settlement program can help you settle debts with your creditors, resulting in a lower cost for you.

Century Support Services Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

1 featured review
View 1 featured review
Page 1 Reviews 1 - 10
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: June 19, 2019

I got canned up with my social security disability. They shut me down. I had to wait for a decision to come back from the state. Century worked in where they could help me pay off my credit card debt ‘cause I couldn't make the payments. The payments were killing me. They were getting higher and higher every month. I thought I could just pay a little bit at a time, but it didn't work. The money that I pay never goes to the premium. It only goes to the interest. Century made a lot of different settlements for me. And hopefully, after 33 months, I’ll be able to start fresh. I wasn’t aware that they take the full amount, a percentage of 25, but that’s the way the company works. They got me some good settlements. For instance, they got me a settlement to pay $5,300 for about $2,300 plus their fee of $1000.

Working with Century took a lot of stress off me. They've all been really nice to me. They're very smart on the product. They know what they’re talking about. When I needed money to take out of the account, they never gave me a hard time about it. They always put it back into my bank account for me, which I overdrawn, to place as overdrawn on my account. They charged me $38 for everything that I’ve withdrawn twice, so that was 70 something dollars. The only thing I asked about was Century offered me a different thing. They were gonna lend me the money to pay off the debt in full, and then, I would pay them a percentage. But I don't know if that’s for me or not ‘cause it’s more than what I’m worried getting taken out of my account. I’m trying to save money and I ain’t trying to spend more.

The only problem I’ve had is I can’t take these calls with robots anymore. They're automated calls. They must call me 7,8 times a day from Century. Once you accept the automated call, it keeps you on hold for 15 to 20 minutes and I don't have time to sit on the phone that long. But other than that, so far, so good. I don't have to deal with credit card companies anymore. They still call me, but I don't care. I ignore them. Plus, on my phone, there’s an app where I can block certain scam calls. You gotta remember, once they find out that you’re working with another company, they have all the competitors calling you and sending you all the mail, but I haven’t accepted nothing. Most of these competitors send you different amounts, but they don't really look into your case. They just tell you it’ll cost you $133 a month for 30 months but it’s not gonna work out that way.

I’ve been with Century for almost 11 months and I’m gonna recommend my son to do it. He owns a company and he’s got a lot of credit card debt he built up. I told him Century is the best thing for him. Not only will they settle his debt for him, he’ll pay it off a little bit at a time, and they’ll keep the money in an escrow account where they’ll only use that money to make the settlement offers. And after 3 years, he’ll be able to get out of debt.

View more
Century Support Services response

Dante, Thank you for your positive review and rating! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. If you haven’t already had the opportunity to do so, we invite you to register on the MyCentury portal, which provides you access to the specific details of your account including, recent activity updates, pending settlements, and many other resources. The portal is available to you, 24 hours a day, 7 days a week for your convenience. The Century team will continue to work with you to successfully complete your program as efficiently as possible.

Be the first one to find this review helpful
Not sure how to choose?

Get expert buying tips about Debt Settlement delivered to your inbox.

Thank you, you have successfully subscribed to our newsletter!Enjoy reading our tips and recommendations.
We value your privacy. Unsubscribe easily.
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: April 22, 2019

I went through another agency and they did not do what I wanted done. They didn’t do it the right way and I knew there was a better agency out there. I went back through Google again. I saw Century and I remembered hearing about them. The good reviews pushed me over to them. I was very impressed with what I read as well as when I spoke with their girl because she knew what she was talking about. She didn’t sound like she was all excited and trying to push me through anything. She was explanatory, very pleasant and sweet when I explained what had taken place. I told myself that this is where I wanna be and I switched right over.

My experience with Century Support has been awesome. They’ve done exactly what they said they would do. They’ve been there every time I needed to have a question answered or anything done. I like their portal but I’m having a problem. I’ve been sending paperwork that I need to take pictures of and stuff through email but I’ll have my daughter help me get back into my portal again. Their reps have been awesome and they tried twice to get me into the portal.

Century Support got three things going at once. My Capital One is being set up into a program to pay it down with so much that goes in and then so much that goes to other things. In November, it will be paid completely. They’ve been working on PayPal too and I just sent them one from Chase. I don’t have a whole lot of money and I’m not gonna be able to pay big lump sums. So, better to work through Century. They have been right on top of everything and they get right back to me. They let me know what is going on and what didn’t go through. They are very helpful and has been great with me. So far, I have had no complaints. They told me it would be three years to complete the program but they’re already moving so fast and I only have one more. I know this is gonna be all taken care of way before that. They know their stuff.

When I was on the third-party call, I was impressed with the way the girl operated. The people were still pleasant on the other end but my banks have always been very nice. I hated to have to go through this this way, but I was getting overwhelmed because my rent went up and things changed. You don’t get any increases when you’re on Social Security so it got really hard.

Century said they would help me get re-established so that I can get back on an even keel again. They are so knowledgeable and it worked out perfectly for me to get them because they are trustworthy. They show you everything such as where your money came in, where it went out to, what went were, and how much went there and how much did that. It was amazing and I’ve recommended them to a lot of people. They couldn’t go to a better place. The reps are the sweetest, kindest and most understanding that I’ve ever worked with in any kind of financial situation.

View more
Century Support Services response

Carol, Thank you so much for your positive review and rating! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. In addition to our expert representatives, we also have the MyCentury client portal, which provides you access to the details of your account, including recent activity updates, pending settlements and many other resources. Through our portal and our experienced representatives, we will continue our efforts to achieve your goal of financial freedom.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 30, 2018

My credit score was so low and I felt like I needed help to raise it. Initially, I applied at Lexington Law and I didn't like them. I decided to try Century thereafter. Their reps said that they were gonna pay off my little accounts first and they seem to be listening to me. They're taking money out of my account every month and they said that they've gotten rid of a couple of my debts since. However, my credit score went up a minute and now, it has dropped back down and I don't know what's going on. Century is holding some money because they don't have enough for month to month to pay up all the little settlements they made. The process has been a lot slower than I thought it was gonna be.

When I first began the process, the rep was right with me. But then, when I switched to Century, it seemed like it's a little vague. They want to help and when I call in, they say, “Well, if you get anything, fax it to us.” There was a time when somebody sent me a letter telling me that they were gonna sue me but Century told me to just fax them that information. However, being in a car accident not too long ago, I’m just getting popping around. So, it’s hard for me to get the information to them.

Instead of holding the money, Century should go ahead and give it to the company once they make a settlement with them if they’re trying to pay the whole thing off. Companies would usually take payments. Also, they should keep me more notified on what they’re doing. However, they don't pay payments to the settlements and instead, they wait 'til they get enough money to pay off a particular settlement. If people can afford Century's services, they should put down more so that they can get their settlements sooner. Nevertheless, I felt like it was a load taken off of me when I talked to them and how they said they would handle everything. Though the creditors are kind of harassing me and I don't even answer the phone now as a result, Century said they will handle my problems. I have confidence that they will.

View more
Century Support Services response

Renee -Thank you for your positive review and rating! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. When you enrolled in your debt settlement program, a plan was created for you to meet your specific goals over an estimated time. Settlements can happen at any time during the program, and will depend on the amount of monthly savings, the number of accounts enrolled, and the balances of the accounts. You are making tremendous progress on your program at this time, and we appreciate you sharing your Century experience! As a reminder, the MyCentury portal provides you with 24/7 access to your specific account details such as recent activity updates, pending settlement offers, and more! While logged in, please be sure to check out our “Get Answers” page to review some of our most Frequently Asked Questions. And if you haven’t tried using our Live Chat feature yet, our knowledgeable representatives are available to answer your program questions both in the client portal and on our website. The Century team will continue to work with you to successfully complete your program as efficiently as possible.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2018

Working with Century Support has been a very hassle-free way to get rid of debt. Their service is invaluable and they have been very professional. We were referred to them through a company called World Financial Group after my husband reached out to the company due to financial issues stemming from law school loans that we couldn’t pay. So, we got with Century as a debt consolidation type of a situation and we’re fairly new into the 41-month program, but so far, it’s been great. We submitted an application with all of our debt with statements then Century gave us an estimate of what it would cost to satisfy the loans and credit debt that we had including what it would cost for their service, and we set up a monthly payment amount.

It’s cool because they give us the option of utilizing text and emails to get notifications of whenever they negotiated a paydown amount. And then they tell us exactly how much it’s gonna cost us to pay it off to the creditor, and then how much that’ll cost us for their service of getting it worked out. And as long as we continue to pay the monthly amount into the account, it builds up the amount on our account that they can utilize to pay off these debts every month. And it’s been an easy process so far. We haven’t negotiated all of the accounts down yet, but we’ve got two or three of them that are in payment plan now. One of the accounts that they’ve already negotiated was at a 45% reduction and the other was a 50% reduction. So, it’s an excellent situation.

Then any time I’ve had a question, there has always been somebody to answer. It’s really convenient to be able to utilize the text messaging system. I believe they’ve also been calling but the problem is that I get a lot of calls from numbers that I don’t know because of the creditors that I have. So, I don’t answer a lot of the calls. But I see messages if they’ve left something, and there’s a lot of reminder emails too. Being a manager in a law firm with five offices, I have little time to deal with this stuff. And for me, the convenience of having somebody else do the negotiating, and then once it’s all said and done and paid off, then the service of them going in and cleaning up our credit report is invaluable. It’s worth the money that I’m paying to Century to get it done for me.

View more
Century Support Services response

Serena -Thank you for your positive review and rating! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. We appreciate you taking the time to register on your MyCentury client portal, which provides you access to specific details of your account, including recent activity updates, pending settlements, and many other resources. As a reminder, the MyCentury portal provides you with 24/7 access to your specific account details such as recent activity updates, pending settlement offers, and more! While logged in, please be sure to check out our “Get Answers” page to review some of our most Frequently Asked Questions. And if you haven’t tried using our Live Chat feature yet, our knowledgeable representatives are available to answer your program questions both in the client portal and on our website. The Century team will continue to work with you to successfully complete your program as efficiently as possible.

5 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 15, 2018

I had a real tough point when I had to take out a real sudden loan and it just changed my whole world. Suddenly, I couldn’t handle any of my expenses. I was already getting some credit card debt and I really wanted to fix it. I wanted to get ahead of it somehow, but I had to take out a loan. I took it out from one of these extremely high-interest places, which I say is the root of the whole problem. I first saw Century Support Services online and I’m really leery about taking things off the internet if I’m not sure of them. But from the moment it started with Century, I was treated really well. The customer service is great and they were very patient and very helpful. And I felt I had no other choice. I don’t wanna be in trouble for the next 10 years. I just got myself gradually in a little bit of trouble and their company has really helped me.

I’ve got a few concerns. I’m having trouble with the technology and stuff. I have a lot of things I wanna send. I wanna send the rest of those accounts so I know what’s going on. I just got a new tablet and I’m trying to communicate and figure out what’s going on. Everything’s a delay right now. But other than that, I’ve been very pleased with everything. Everybody has been really decent about notifying me of what’s going on and they’re settling my debts. This month, they’re doing a much higher payment which is really hurting, but I can get through it. I’m determined to stick to that and not change any of the formats of the resolution. I want it to go as smoothly as it can and not giving up on maybe making some extra income and resolving it quicker.

The first person who helped me, Stacy, sounded like I was talking to the next-door neighbor. She was very down to earth, very logical, and matter of fact about things. I felt, immediately, that I could talk to her and trust her with this. It just surprised me because there’s so much going on in this technology now with a lot of scams and a lot of things that people are trying to get sharp about and not let happen to them. Century was the opposite of all these. They’ve been helpful. They’ve been walking me through how easy it is to do things. I can fax or I can email my copies to them, the statements and things like that. If I have a question, they’re always agreeable. Also, they’re always willing to listen if I have a concern. They help me through it step-by-step. I feel a great relief working with them. I’m not nearly as stressed and it’s helped me. That’s huge.

We were traveling here in a motorhome and we got stalled on the side of the road. We’ve got a $5,000 repair bill because of just the mechanics of the motorhome. We had to go get that yet and figure out how we were gonna do it. But having Century taking care of this stuff on my finances and just doing the monthly payment right now, it’s kinda keeping things safe and holding that part of it. It’s a relief to know I don’t have to look at the whole overwhelming picture because I’m just putting it in their hands. There’s just a lot of day to day stresses and that’s one that Century has at least made me feel relieved about, taking it off my mind. I would recommend it to anyone that shared with me that they’re trying to find a resolution to their debt problems.

View more
Century Support Services response

Gayle, Thank you for your positive review and rating! We value the partnership we have established with you. Our representatives have a passion for building relationships with each of our clients, and we strive to deliver the highest level of customer experience excellence possible for you. In addition to our expert representatives, we also have the MyCentury client portal, which provides you access to the details of your account, including recent activity updates, pending settlements, and many other resources. Through our portal and our experienced representatives, we will continue our effort to help you achieve your goal of financial freedom.

2 people found this review helpful
How do I know I can trust these reviews about Century Support Services, LLC?
  • 2,132,789 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 20, 2019

Century Support has been wonderful. I had debt and they handled my negotiations and settled all my accounts. Working with them has kept me from having to worry about anything and they have taken care of everything. That eliminated a lot of stress. Everybody has been very polite and understanding. They are so accommodating too. Their customer service is phenomenal. They are kind. I have a couple more months left, and then I’m finished. I’ve never been so satisfied.

Be the first one to find this review helpful
Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Nov. 15, 2019

I sought debt settlement services so I could pay debts off. I had some paperwork, signed them, and gave Century all my creditors’ information. The program's gonna take me longer than two years but it seems to be okay and I’m probably done about halfway. Most have been settled by them. When somebody contacts them for a settlement, they’d contact me. And if I say, “Okay,” then they would get me through the process, explain what’s gonna happen, how much would be withdrawn, and how long it would take. I'm quite comfy with their reps.

Century has made things easier by being able to pay off the debts through the settlement. Plus, I don’t get phone calls anymore. They have another program, with somebody who takes care of people calling me all the time. At first, I didn’t get any deals, then I didn’t get any statements anymore. So, it stopped somewhere. Overall, I haven’t spent as much money getting with Century.

View more
Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Nov. 1, 2019

I lived with my mom and she passed away in November of 2015. I was staying in the house and I had taxes to pay, and she had a loan I had to pay off. So my stuff got behind because I didn't wanna lose the house. Even though there's me and my younger brother left, he wouldn't help me so I had to do this out of my own pocket. Somebody gave me Century Support Services' number, and then I called them. They explained everything to me and it was great. They told me I couldn't open a credit card, which I did not, and while I'm on the program or even after, I've survived with no credit card. I was most impressed with the information that their reps provided. They handled everything well. If there was something that they could pay off, they would call me, and then I'd have to give my approval that it was okay. I'm all done with their program now, which took 36 months. Century Support Services has excellent service. I'm very glad that I went with them.

Century Support Services response

Teresa, Thank you so much for your positive review and rating! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Our records show that you have completed your Century program! We appreciate the opportunity to provide you our service and wish you the best of luck in all of your future endeavors. Congratulations on a successful program completion!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Oct. 19, 2019

I was researching debt settlement companies because I had two accounts with Freedom Debt Relief, which is a bigger company that has been around for bigger years. But I had a few extra ones, and I just decided to try Century Support Services out because I was having some financial issues. Also, they persuaded me more to go with them than the other ones did. I liked the reports, reviews, the history, and the way they talk to you. They’re respectful. Also, they're good and very helpful. They took care of everything - settlements, contacting the creditors, and all the paperwork. They just called me to authorize and sign the papers and that was it. They helped me get through the process and get to another program, which I completed with them. I just finished the class and they have been sending their newsletters every month. I’m off to a new program now.

Century Support Services response

Jairo, Thank you so much for your positive review and rating! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Our records show that you have completed your Century program! We appreciate the opportunity to provide you our service and wish you the best of luck in all of your future endeavors. Congratulations on a successful program completion!

Be the first one to find this review helpful
Rated with 5 stars
profile pic of the author
Verified Reviewer Verified Buyer
Original review: Oct. 18, 2019

I went online looking for debt settlement or debt consolidation and found Century through a search engine. The enrollment was quick and easy. It didn't require anything but a minimum of $25 credit into my settlement account and my debts held to make sure the card was active. Also, every rep I have spoken with has been really polite, customer service oriented, and looking to make sure that everything I’m calling about is taken care of. The only thing I've ever been confused about was the settlement fee and how that kind of works.

I know people that have been paying minimum payments on their cards for 700 years and it’s still almost maxed out and my cards were all right there at the max point. I was paying minimum payments on every single one, in some cases, it was $25 a month. That was all I could afford. And when they started the offer, the biggest problem was I was only gonna save $20 a month and then they reminded me that the other cards were still active. So I was going to pay that minimum balance for 10, 15 years and some cases, I had one that was gonna be for minimum payments for 20 years. It wasn’t going to be saving me money in the long run. But saving me $20 a month at the time was really helpful. Now it’s only a few years instead of five to 10 years of debt. It's definitely stress relieving. Now, I’m almost finished. I have my last settlement just went through on a monthly payment situation, so I believe I have seven months left.

View more
Century Support Services response

Marissa, Thank you for your positive review and rating! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. When you enrolled in your debt settlement program, a plan was created for you to meet your specific goals over an estimated time. Every month you deposit/draft a preset amount into your third party account. While your funds are building in this account, Century Negotiators are reviewing your file for the strategic times to contact each of your creditors to negotiate the best settlement opportunities for you. Century does not earn a fee until we prove our value to you. We do that by negotiating the debts for which you have enrolled in your debt settlement program. When you approve a settlement offer and the first check to your creditor is submitted, only then have we earned our fee for that account. You are making excellent progress on your program, and at any time, you can log into the MyCentury portal to see your account balance and watch your funds accumulate. Through our portal and our experienced representatives, we will continue our efforts to achieve your goal of financial freedom.

Be the first one to find this review helpful
Loading more reviews...

Century Support Services Company Information

Company Name:
Century Support Services, LLC
Company Type:
Private
Year Founded:
2012
Address:
2000 Commerce Loop, Suite 2111
City:
N. Huntingdon
State/Province:
PA
Postal Code:
15642
Country:
United States
Phone:
6072801800
Website:
www.centuryss.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!