Century Support Services Reviews
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About Century Support Services
Century Support Services is a debt settlement company based in Pennsylvania. The company focuses on helping consumers resolve unsecured debt through negotiated settlements with creditors. Customers can manage their accounts through an online portal. Century Support Services operates in most U.S. states, though availability may be limited in certain locations.
Visit www.centuryss.com- Accredited by the American Association for Debt Resolution (AADR) and employs certified debt specialists
- Dedicated representative for each client
- Free initial consultation
- Only offers debt settlement services
- Not available in all states
- Fees can be high
Century Support Services Reviews
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- 4,942,310 reviews on ConsumerAffairs are verified.
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Reviewed Jan. 4, 2025
It was a big thing for me that I was able to talk to somebody immediately. They knew the answers and answered all of my questions with confidence. I had spoken to a few other companies at that point and I liked the professionalism from Century Support Services.
I’ve only called them twice because everything’s been going the way they said it would. I’ve only had questions twice and each time I was able to talk to somebody immediately and they answered my questions, put my mind at ease, and I went on with my life. So it was great.
One thing that I didn’t realize is that they let the credit card companies know that I’m working with them. What that did is it took a couple of them and they just quit. They didn’t call or email after that, which was nice. Then Capital One, which has been very, very persistent, has been quiet for the last few weeks over the holidays. It was an unexpected bonus. I was steeling myself for the deluge and it didn’t happen. I feel like things are under control at this point and it looks like it’s going to continue to stay that way.
Jean, thank you for sharing your experience with us! We're thrilled to hear that our team's professionalism and responsiveness stood out and that we were able to answer your questions confidently when you were exploring debt relief options.
It’s great to know that our efforts in communicating with your creditors have provided you with some peace of mind. We understand how stressful persistent creditor contact can be, and we’re glad to hear the communication has lessened, especially during the holidays.
We're also pleased that you’ve felt in control of your financial journey with our support. Our goal is to make the process as seamless and reassuring as possible, and your feedback affirms our commitment to delivering on our promises.
Thank you for placing your trust in Century Support Services, and for your kind words about your experience. We wish you the best as you continue your financial journey and we are here for you every step of the way!
Reviewed Dec. 8, 2024
Century Services called me and wanted to help with my problem. They set me up and started taking money out and paid two of my accounts off already. So far, I'm very happy. The rep that I dealt with was knowledgeable. I've only had good basis with them now and the customer service is great.
Colleen, thank you for sharing your positive experience with us! We’re thrilled to hear that our team was able to help you address your accounts and that you’re already seeing results. It’s great to know that our knowledgeable representatives and dedicated customer service have met your expectations. We truly value your trust and are committed to continuing to provide the support you need. If there’s anything else we can assist you with or if you have additional feedback, please don’t hesitate to reach out. Thank you for choosing Century and best wishes on your financial journey!
Reviewed Dec. 7, 2024
Whenever I interacted with Century, they were fast and courteous. They did a good job when I have questions or concerns. A couple of times I have missed some of their correspondence. But once I responded to them, they were very quick to react. So far, they've done what they said they were gonna do. They got a lot of the creditors to settle for me and that's what I signed up for. It's a long process, but I don't have the creditors calling me like they used to.
Monty, thank you for taking the time to share your experience with us. We’re delighted to hear that our team has been fast and courteous in addressing your questions and concerns, and that we’ve been able to deliver on our commitment to settle your accounts. We understand that the process can be lengthy, but it’s great to hear that the reduction in calls has brought you some peace of mind. Your satisfaction is our priority, and we appreciate your patience and trust in us throughout this journey.
If there's anything we can do to improve your experience please don't hesitate to reach out, we are here for you! Thank you again for your feedback and for choosing Century.
Reviewed Dec. 7, 2024
One day, I called Century Support's phone number and they called me back. They explained to me about how they work, but I didn't know that I had to wait until the money builds up before they deal with all the creditors. I thought they deal with them all at one time, sending letters out saying that they're working with our credit and not to harass the consumer. Other than that, everything is okay. They got one thing settled already. Century Support have good people to work with.
Daniel, Thank you for sharing your experience with us! We're glad to hear that our team has been helpful and that one of your accounts has already been settled. We apologize for your confusion, if you have any questions at all please feel free to reach out, we are always here to help! We truly appreciate your feedback and we thank you for taking the time to leave us a review. Best wishes on your financial journey!
Reviewed Dec. 7, 2024
The service has been decent. I did have a situation recently that I wasn't very satisfied with as far as when the negotiation goes on for each vendor. I felt like I accepted a negotiation and then it got bumped because of another negotiation, but it was never conveyed to me. I was kind of disappointed in that because I was thinking that I would have been taking care of two vendors at once. Also, I got served with some papers recently and it took me almost eight times to get somebody on the phone. Other than those, I know that it's helping me.
We appreciate you taking the time to speak with our Customer Advocate member, Emily, allowing her to review our workflow with you. If a creditor escalates their collection efforts on one of your enrolled accounts, Century works to accelerate negotiation efforts in an attempt to mitigate further escalation on that account. We thank you again for taking the time to connect with Emily and look forward to continuing our partnership with you
Reviewed Dec. 7, 2024
They're good about communication and they've been very helpful. Anything I've asked, they've had the answers I needed. We're starting in the right direction. My credit is doing better.
Robert, thank you so much for your kind words! We're thrilled to hear that you’ve found our communication clear and our team helpful in answering your questions. It's wonderful to know you're seeing improvements in your credit and heading in the right direction. We’re here to support you every step of the way, and we’re excited to see your continued progress. Please don’t hesitate to reach out if you ever need further assistance – we’re always happy to help! Thank you for choosing Century and best wishes on your financial journey!
Reviewed Dec. 7, 2024
I got connected to Century from M1 and they are great. One-time, I called customer service concerning the payment for the creditors and they were able to answer my questions. I was worried about the fact that I was getting so many calls for my creditors to make payments, and the late payments that they keep adding the payments to my fees. I thought I shouldn't be held accountable for the fact that I'm not making payments because I was making payments towards Century. They were able to explain to me that that was what my creditors would do. But they'd get a settlement and they're just going to drop that.
I was also concerned about my credit score going down, but that was something that they told me was going to happen once I put all my credits to Century. For them to help me out with my payments, my credit score was going to go down. Once the settlements start coming in and I start settling with the creditors, I'll start getting my credit score back up. Right now, I'm on top of my game trying to make these payments every paycheck, every two weeks. So far, so good and everything is going as I want it to go. Century's reps have been great and they always have listening ears. They always make sure that I get all my questions answered before I get off the phone. I have an account with their website and I only go there when I get an alert about a settlement. But it's straightforward and everything is there.
Abigail, thank you for sharing your detailed experience with us! We’re thrilled to hear that our team has been able to provide clarity and support throughout your journey.
We understand how concerning it can be to deal with creditor calls and changes to your credit score during the debt settlement process. It’s great to hear that our representatives could address your questions and reassure you about the steps we’re taking on your behalf. Transparency and clear communication are key to building trust, and it’s wonderful to know you feel well-informed after each interaction.
We also appreciate your commitment to staying on top of your payments—your dedication is a big part of why the process is moving smoothly for you! As settlements continue and your accounts are resolved, we’re confident you’ll see even more positive progress toward your financial goals.
If you ever have additional questions or concerns, please don’t hesitate to reach out. We’re here to support you every step of the way.
Thank you for choosing Century as your partner in this journey!
Reviewed Nov. 20, 2024
Century got me out of debt. I liked the way they described their plan to me when I got it. The reps have had a good personality when I call in, and they always answered my question.
Susan, thank you so much for sharing your experience! We’re thrilled to hear that our program has worked well for you and that our team has been able to provide the support and answers you needed. Helping you achieve financial stability is our top priority, and it’s wonderful to know that you felt confident in the process and enjoyed interacting with our team. If any questions arise throughout the remainder your program please do not hesitate to reach out, we are always here for you!
Reviewed Nov. 20, 2024
I've had Century Support for over a year now. So far, so good. I like that I can go online if I want to or I can call them and they'll tell me everything. I got a couple of my credit cards paid off and I won't be done until 2026.
Douglas, thank you so much for taking the time to share your experience with Century Support! We're thrilled to hear that you're finding our online tools and support team helpful in managing your program. It's fantastic that you've already paid off a couple of your credit cards – that's a huge accomplishment, and we’re so proud of your progress. Our team is here every step of the way to help you stay on track toward your goals. We thank you for choosing Century and best wishes to you on your financial journey!
Reviewed Nov. 20, 2024
I have a loan with Century Support and their team is very good. I had some questions, and they had answers to them.
Dale, thank you for taking the time to leave us a review. We appreciate the kind words and are delighted to hear that you are satisfied with our team and all of your questions are getting answered. Thank you for choosing Century and best wishes to you on your financial journey!
Reviewed Nov. 19, 2024
The initial conversation I had with Century Support convinced me that I should try them. The enrollment process was very easy. So far, their customer support has been excellent. If I need information or an explanation, all I have to do is call. They send me a monthly statement with a breakdown of everything. When there's a settlement agreement, I get the information. I get to review it and approve it.
Ralph, thank you so much for sharing your positive experience with Century Support! We're thrilled to hear that you found the enrollment process easy and that our team has been able to provide excellent customer support. Keeping you informed with monthly statements and updates on settlement agreements is a key part of our commitment to transparency and ensuring you feel confident throughout the process.
If you ever have additional questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Century and best wishes to you on the remainder of your program!
Reviewed Nov. 10, 2024
My experience with Century Support was good. But, everything wasn't explained at the time. Some of the things, I found out later. With the consolidation, your credit does not allow you to get certain loans. That's the only drawback for me. My credit suffered so much because of that. They explained how long it would take, but I don't know what the end result is gonna be after I'm finished paying off. I'm gonna be finished with one of the programs in May. Then I have two more programs.
I had a couple of missed payments because I had to take different forms of payments. But I'm caught up with them again. They worked out something with me, which I can start paying. They gave me dates when I could choose when I would be able to start back. I'm paying 300 now, which sometimes is a little bit hard for me to come up with, but I'm trying my best.
At Century Support, our goal is to support your financial journey every step of the way and it sounds like you’re making great progress! If you’d like further clarity on what to expect after completing the programs, please feel free to reach out. We’re here to help guide you and make sure you have all the information you need. Keep up the great work—you’re making significant strides!
Reviewed Nov. 10, 2024
I love Century. Not once did they made me feel like an idiot and like it was my fault. If I called them, I was answered by somebody. Everybody I've talked to has been super friendly and helpful. If I'm kind of worried about something, they have answers. I love the fact that if they don't know, they flat out tell me no or they'll find out. I like honesty. It's not a big deal for me talking to people from foreign countries, but I need to be able to understand them clearly and they should also understand my dialect. Not one person has made fun of my old Southern accent. The service has been great. They do what you say they're gonna do. I tried the two-week thing and then it was gonna take more money out. They were super easy to switch everything over.
After I had a great experience, my husband told me, "Okay, go set me up and just have me sign stuff." He showed proof that I was his wife and gave permission because he doesn't wanna deal with anything. He just wants me to deal with it all. So, Century even did that and they have been fantastic. They just settled my first debt and are still working on our others.
Haley, thank you so much for the kind words! We're thrilled to hear about your positive experience with us! We’re committed to treating every client with respect and kindness, and we’re glad you felt supported and understood. It’s fantastic to know that our team was able to provide the honesty and clarity you value, along with answers to your questions.
We’re especially happy to hear that our team’s approach helped you feel at ease and confident, even when discussing things that might feel sensitive. It's great to know we could help you and your husband navigate everything smoothly, even working through that first debt settlement together. We're here to support you both through the rest of the process with the same level of care and honesty. Thank you again for sharing your experience—it’s clients like you who make our work meaningful! Best wishes to you on your financial journey!
Original Review: Nov. 10, 2024
I'm 92 years old and I can hardly read. Century wanted me to sign off that they could get a report. I asked them when we'd be going to court. I don't know any of that. I called yesterday to find out. I never found out when we'd have a settlement. So, I don't know what's going on with the case. So far, I've been very disappointed in them.
Mrs. Hackney, Thank you for your positive rating! We appreciate you taking the time to connect with our team regarding your review. We understand that the feedback was intended for another company, and we’re glad we could assist in clarifying that. It’s great to hear that you’re satisfied with the service we’re providing at Century, and we look forward to continuing to support you on your journey toward better financial health. Thank you again for choosing us!
Reviewed Nov. 10, 2024
I've been in the program of Century since 2022. The end goal is to get your debt settled. That hasn't totally happened yet because I still have debt. At one point, I didn't see the light at the end of the tunnel. But now I'm starting to see it. I'm almost done with Century's program.
Troy, thank you for sharing your journey with us! We’re so glad to hear that you’re beginning to see the light at the end of the tunnel—it’s a testament to all of the hard work you’ve put into reaching your financial goals. While the process can take time, every step forward is significant, and you’re well on your way to finishing strong. Please don’t hesitate to reach out if there’s anything you need as you near the end of the program. We’re here to support you, and we’re excited to see you complete this journey. Keep up the great work!
Reviewed Nov. 10, 2024
I tried Century Support and it's working. Their customer service has been good. If I call, I get a response within a few hours rather than a few days or weeks.
Roger, thank you so much taking the time to leave us a review. We appreciate the kind words! Please do not hesitate to reach out if you need anything, we are here for you. Thank you for choosing Century and best wishes to you on your financial journey!
Reviewed Nov. 9, 2024
My credit score is going up, and Century Support is working on a consolidation loan. So, it will go up more because then those credit cards will be completely paid off. The overall process with them was straightforward. Sometimes, I have to wait on hold for a while, but their team is good.
Janice, thank you for sharing your experience! We’re thrilled to hear that your credit score is rising and that we have helped make your financial journey smoother. It’s great to know that the process has been straightforward and that our team has been there for you, even if you’ve occasionally had to wait on hold. If there’s anything more we can do to support you, please don’t hesitate to reach out. Keep up the excellent progress! Thank you for choosing us!
Reviewed Nov. 9, 2024
We have four accounts we're working on with Century Support Services. We're working on the bigger ones, and the smaller ones we're working out with a third party on pending court cases. We have a $450 payment to Century that comes out of our check every month. There was one time that I was short of money. I called Century, and for one time only, we made a payment of $250.
I got into this problem this month and I went back to them to try to see if we could get an adjustment or pass one month. But because of the amount I had in the reserves, that couldn't be done. But the bank and Century have been working with me to try to figure out how to get that payment. We don't get the money for that payment until the 13th of the month. Luckily, today, they gave me a request that they'd like to take $450 out on the 14th then in the first of the month, I'll be able to pay the $450 again, which we'll be caught up. They haven't got mad at me. They were just telling me that I need to keep that up to where they could keep the payments right going toward the people we owe money. The $450 out of a month of a check is quite a bit for us to deal with. We also don't have any credit cards because we had to take those away. It's been tough, but it's worked.
Stanley, thank you for sharing your experience with us. We understand how challenging it can be to balance payments, especially with a budget that’s already stretched. It’s great to hear that our team and your bank have worked with you to find solutions that keep your program on track while accommodating your needs. Every payment you’re making is a step closer to resolving your debt, and that’s a significant achievement.
We appreciate your patience and commitment, especially when adjustments have been difficult. We’re here to support you in every way we can, so please reach out anytime you need assistance. Keep going—you're doing a fantastic job!
Reviewed Nov. 9, 2024
I compared a lot of the reviews to each other from different sites and Century seemed to be the most consistent out of everyone. They had a lot of decent reviews and went with them. The program is going well. It's a lot of accounts and I don't have to negotiate with anyone. I get reached out to when there are settlement opportunities and if anything's up with my account. They're very responsive, they're great at explaining anything that's confusing, and they answer all my questions. Also, they offered working up like a loan and then they can settle everything and I would pay off the loan. I'm gonna try to do that, which is really nice. If anyone does express that they need a company like that, then I would recommend the service to them because it's just way easier than trying to deal with 50,000 creditors.
Eva, thank you for taking the time to leave such thoughtful feedback! We’re so glad you chose Century after carefully comparing options, and it’s wonderful to hear that your program is going smoothly. Managing multiple accounts can be overwhelming, so we're happy we could make the process easier by handling negotiations and keeping you informed of settlement opportunities. We’re also excited that you’re considering the loan option—it can be a convenient way to achieve quicker resolution, and we’re here to support you through every step. Thank you for your recommendation; we’re grateful to have earned your trust! If you need anything or have any questions please do not hesitate to reach out, we are here for you!
Reviewed Nov. 1, 2024
Century Support is attentive when I talk to them. They listen when I call and when I log in. The customer support felt like you were talking to a live person, not a chat, and they were pulling up and explaining everything that was going on in your portal. The rep told me yesterday when I called to put in my portal anything I need to download or upload and they will take a look at it. I called to change my payment date and it wasn’t a problem with them doing that until the 5th of the month instead of the 30th as well as explaining to me who has accepted an offer. My credit score dropped but once everything is done, it will go back up. I just couldn't afford these credit cards. So far, Century Support's program has worked 100% for me.
People should contact Century Support because they work with you and get all your credit or information and account numbers and they reach out to the creditors and try to make a settlement with them. I've made one settlement so far and I could look at my portal and see the status of each creditor. It’s a great experience and I'm pleased with Century Support’s services. You can consolidate your bills and credit cards. It's good to have, but you don't need to have a credit card and you don't need to. I've had three and $500 credit. You’re paying three different credit cards and if you're late with a payment, the interest rate goes sky high. So, you're paying more than the minimum due.
Theresa, thank you so much for your detailed review, this means the world to us! We're delighted to hear how positive your experience with us has been. We’re glad to hear that our team has been attentive and helpful, making sure you feel supported throughout the process. We understand how important it is to work with real people who are ready to listen and provide clear guidance every step of the way.
It's great to know that the flexibility to adjust your payment dates and the visibility into each settlement status have been helpful for you. We're here to support you in reaching your financial goals. Thank you for trusting us to help you on your financial journey and for recommending our service to others. Best wishes to you!
Reviewed Nov. 1, 2024
Setup was a piece of cake. The first person that I talked to was efficient and got things done. He knew it inside and out. He was one of those people that explained things so well. The program has helped, but it still comes out of my paycheck and I always think the price is too much. However, Century Support didn't charge as much as other companies. They're doing everything right, and I would definitely recommend them.
Brenda, thank you so much for taking time to share your experience with us. We're thrilled to hear that the setup process went smoothly and that our team was able to assist you effectively. It’s great to know that our representative was able to explain things clearly and guide you through the process. Your feedback is important to us, and your recommendation means the world to us. If you ever have more questions or need further support, don’t hesitate to reach out. Thank you for choosing Century and best wishes to you on your financial journey!
Reviewed Oct. 28, 2024
The reps that I got ahold of were very nice and helpful. They all did their jobs. They answered my questions. I got responses when I sent them information. I didn't ask the right questions. So, I'm in a spot where everything is being turned over to a credit agency because I'm not paying enough money to get on track. It was my fault. Either I didn't ask the right questions or I didn't understand. I'm in a tough spot so the program is not working for me. I can't have Century Support Services give someone authorization for payment.
Mary, thank you so much for your positive review and rating. Our records indicate a member of our Customer Service Team was able to connect with you to discuss some of the feedback left in your review. Most clients that are entering our program are struggling to keep up with their debt to income ratio. Their monthly debts, high interest rates, late fees, etc. are keeping them from getting ahead. Our goal is to focus on negotiating new deals with your creditors for less than the balance you currently owe. This plan is designed to help our clients reach better financial health. We look forward to continuing our partnership with you on your journey to better financial health.
Reviewed Oct. 24, 2024
I'm glad that I ended up picking Century Support Services and I would highly recommend them to anybody. It's been excellent with them. When I talked to the first rep, he explained things to me and how the program works. Then he said that he was gonna put me through to another rep who was going to help me more, which they did. I gave them all my information and they're helping me with my credit cards. They don't do anything without consulting me or sending me a text or an email. If there's anything that goes on with my account or I'm having problems with the portal or password, they're there for me. They've helped me out so much. They're working hand in hand with me to get me to my goal.
Elicia, thank you so much for taking the time to leave us a review, we're grateful for your feedback! We’re thrilled to hear about your positive experience with our team. It’s our priority to keep you informed and supported every step of the way, so we're glad that you’ve felt involved and confident in the process. Helping you work toward your financial goals is why we’re here, and it’s fantastic to hear that we’re on the right track together. Thanks for your recommendation – we’re excited to continue working hand in hand with you!
Reviewed Oct. 23, 2024
I've been with Century Support for a while, and they are doing what I expect them to do. They introduced themselves to me a few years ago, and I told them that I wanted to do a debt settlement. They've been working with me. It has given me a positive outlook on where I am right now and where I'm going to be once the settlement is completed. The Century team is amazing. They are very knowledgeable, and they explained things thoroughly.
Marjorie, thank you for the kind review. We're delighted to hear that our team has been able to support you in your journey and provide the guidance and knowledge you deserve. It’s wonderful to know that working with us has given you a positive outlook, and we're committed to staying by your side every step of the way. Thank you for trusting us – we're excited to help you reach your financial goals!
Reviewed Oct. 23, 2024
My experience with the team at Century was very positive. They were always willing to help. They understood and they listened. Working with them changed everything for the better because of my relationship working closely with them, I was able to achieve my financial goal of being debt-free. Their website and tools were also user-friendly. There was no learning curve like, “I gotta call someone. I need help.” It was very helpful and I had no problem. I know if I have friends and family who are looking for some help, I would definitely send them that way.
Sheila, thank you so much for sharing your experience! We're thrilled to hear that our team was able to provide the support and understanding you needed on your financial journey. It’s wonderful to know that our website and tools made things smooth and straightforward for you—that’s exactly our goal! Please don't hesitate to reach out if you need anything, we are here for you. Thank you for choosing Century and best wishes to you on the rest of your journey!
Reviewed Oct. 23, 2024
Century Support was wonderful. They explained everything to me and all the stuff cleared out. They were very clear about how they work, and I was mostly impressed by their willingness to help. They let me know what's going on. There's so many good things to say. I wanted to get my loans paid off, and I use their website to see how the progress is going. If I ever have anybody that I could recommend Century Support to, I would.
Howard, thank you so much for your thoughtful review! We’re delighted to hear that you felt well-informed and supported throughout your experience with Century. It’s our mission to ensure every client has clarity and confidence as they work toward their financial goals, and we're glad our team could provide that for you. Knowing you’d recommend us means a lot, and we’re here to help whenever you need us. Congratulations on the progress you’re making and thank you for choosing us!
Reviewed Oct. 23, 2024
The process was easy to understand and didn't take much time. The reps were good as well.
Jason, thank you so much for the kind words. We are glad you found the program quick and easy to understand. We appreciate your feedback and thank you for choosing Century! Best wishes to you on your financial journey.
Reviewed Oct. 14, 2024
It's been great with Century Support. I had a situation with one of the accounts that wanted to sue me and they helped me with it. Also, every time I call or email, they always get back to me. Everything is on time and I’m happy with the service.
Freddie, thank you so much for sharing your positive experience with us! We're thrilled to hear that our team was able to assist you in resolving your situation, and that our communication and timely responses have met your expectations. Providing reliable support and ensuring our clients feel heard are top priorities for us, and it’s wonderful to know we’ve been able to do that for you. We wish you the best on your financial journey and thank you for choosing Century!
Reviewed Oct. 14, 2024
Century has treated me very well and I'm very happy with them. They're very good people to work with to consolidate bills. They keep me updated on my program with them. They send me emails, but I call them because I'm old school. I don't have a computer so we got it set up to where when I got the notice on my phone for the settlement. You get to them right away and they talk to you right away. If I don't understand it, they explain everything to me. They also explained how the payments with the settlement work. They already got me one settlement and they're working on two more.
Clara, thank you for sharing your experience with Century! We're thrilled to hear that you feel well-supported by our team and that we’ve been able to help you effectively manage your bills. It’s great to know that our efforts to keep you updated, whether through calls or emails, are making a difference for you. We're especially glad that our team takes the time to ensure you understand the process and feel comfortable with the settlements. We appreciate your trust in us, and we look forward to continuing to assist you as we work toward completing the remaining settlements! Thank you for choosing Century and best wishes to you on your financial journey!
Reviewed Oct. 13, 2024
Century Support did everything that I hope they'd do. In fact, in about six days, it's gonna be my last payment. I've been with them for about four years. The customer service is really good. Every time when I call up there, I talk to somebody, and they just run my account number and pop it up on the screen. Everybody's been able to answer my questions. At one point, I called and asked if I could lower my monthly payment because like everybody else, we were pinched. They were really gracious about it. They said it'd probably add four months onto my schedule in order to finish. I said, "Oh, that's fine." So, here we are in about six days, they're gonna draw the last payment out of about $20,000 worth of debt. So, I'm happy about it. I'm very satisfied. If I hear of anybody that needs debt consolidation help, they'd be the first people that I would recommend.
Harry, thank you so much for sharing your experience with Century! We’re so excited to hear that you’ve had such a positive journey with us over the past four years and that we were able to meet your expectations. It's great to know that our customer service team was always there to assist you and answer your questions promptly.
We’re especially glad that we could accommodate your request to lower your monthly payments during tough times, and that the adjustment worked for your situation. Congratulations on making it to your final payment—it’s a huge accomplishment to have tackled $20,000 in debt! Your satisfaction means the world to us, and we truly appreciate your willingness to recommend us to others who may need debt consolidation help.
Reviewed Oct. 13, 2024
Everything has been pleasant with Century. Everybody has been very informative. They've kept me up to date on everything. They've been very pleasant to deal with. I haven't had any issues. When I make a phone call, they get all of my questions answered efficiently. I'm very pleased. I'm extremely satisfied with them. They seem to be taking care of everything.
Craig, thank you so much for the kind words, we appreciate you taking the time to leave us a review. We’re delighted to hear that your experience with us has been so positive. Keeping our customers informed and up-to-date is a top priority, and we're glad to know that our team has been responsive and efficient in addressing your questions. It's wonderful to hear that you're extremely satisfied with our service. We truly appreciate your feedback and look forward to continuing to take care of all your needs! Thank you for choosing Century and best wishes to you on your financial journey!
Reviewed Oct. 12, 2024
I have a small cellphone. I can't read everything. I'm 78 years old and I need somebody that I can trust, and I found that I can trust Century Support Services. I turned everything over to them and they've been doing fantastic. I would get a message that says, “We're doing this. We're paying this.” I read them, and I couldn't store them because of the phone. I don't have a computer that works. Cenury should keep on being honest, because honest people are hard to find.
Ellenmae, thank you so much for leaving us a review, we truly appreciate it. We're so glad to hear that our team has earned your trust and is providing the reliable service you need. We understand how important it is to have clear communication, especially when managing finances. It's great to know that the updates you've received are helpful, and we're happy that you're feeling supported. If there's anything we can do to assist further, especially with any technical limitations, please don't hesitate to reach out. We're here for you! Thank you for choosing us!
Reviewed Oct. 12, 2024
Century’s reps have been good so far. They say it's gonna be four years to get totally out of debt. I just started but the program is positive. I'm getting out of debt.
Stephen, thank you so much for the kind words. We are thrilled to hear that you have had a positive experience with our team and program thus far. We look forward to assisting you on your financial journey! Please do not hesitate to reach out if any questions or concerns arise throughout your program. We are here for you!
Reviewed Oct. 12, 2024
I'm not happy right now with what's going on with Century Support Services. They should be doing a little bit more than what they're doing. The enrollment process was easy. We did it over the phone. We messed up on something in the information at first. But we straightened it out. After the first payment was due, something went wrong with the payment. I guess it was my fault or theirs, it didn't matter. We didn't blame each other. We just took care of business.
But I seem to be having some problems with the process. It seems a little bit slow to me. I'm still getting mail from other people, where I could have done it and gotten the cash and did it myself. I was trying to get the cash and do it myself and make those payments. But they said that they don't give out the money, that they would do it. 'Cause if I had the cash and did it, everything would be over. All I'd be doing is paying them. And I wouldn't be getting phone calls, emails, and letters. I don't like to be pestered. I wouldn't recommend them to anybody.
Century values all feedback and appreciates you taking the time to share your experience. Our records indicate a member of our Customer Advocate Team, Jennifer, is making attempts to connect with you to further discuss the concerns you have mentioned in your review.
At this time you are 3 months into your estimated 48-month program. Century was able to successfully negotiate a 50% settlement on your largest enrolled debt your first month enrolled into your program. That settlement resolved 51% of your total enrolled debt balance and provided you with a realized savings of $3,350.00. The settlement was structured to be paid over 24 months. While the settlement fee was earned in full, Century elected to spread the collection of our earned fees over 18 months to allow you the opportunity to take advantage of the settlement offer achieved. The monthly deposit you make is currently being used to pay the creditor as agreed and towards the collection of Century’s earned settlement fee.
Many of our clients look into several relief options that will provide them with 1 affordable lower monthly payment & that includes some kind of loan option. Century's debt settlement program offers a strategic program with an estimated timeframe for clients to address their unsecured debts. Our goal is to address all of your enrolled accounts over the length of your program. Settlements can happen at various times and will depend on several factors, including your monthly deposit amount, the number of creditors you have enrolled, and the balance of each individual account
We regret if you are feeling there was a gap in communication regarding the expectations of your program. Century is very transparent as we would never want a client enrolling into a program they do not understand. That is why prior to enrolling all clients are presented with a Century Debt Settlement Agreement (contract), which outlines in the terms of your program. Once you executed your Contract, we can see you were successfully connected with one of our Onboarding Specialist to complete your Welcome Call. The purpose of the Welcome Call is to provide new clients with clear expectations for a successful program.
We regret that you are not completely satisfied with your program and its progress to date. We encourage you to connect with Jennifer to further discuss your program and any concerns you may have.
Reviewed Oct. 2, 2024
I had six things that I needed to take care of and I told the guy how much I made. Then they told me the amount and I said, "Okay." As the program went on, the rate went up a little bit because they were adding other debts on there. The original six haven't been notified yet. It kind of went that way and I just paid it. But the customer support was very good. If I have any questions or I don't understand anything, I make a phone call and it's explained to me. The program has been real good. My only thing with this was when I went with them, I was not late on anything. I had no late payments, but I had to sit for three months and let it get to where I was late. That was the only thing that bothered me.
James, thank you so much for taking the time to share your experience with us! We're glad to hear that our team has been helpful in answering your questions and ensuring you understand the program. It's great to know that overall, the program has been working well for you. If you have any further concerns or questions, please don’t hesitate to reach out to our support team. We're always here to help! Thank you for trusting us to help you on your financial journey! We wish you the best!
Reviewed Sept. 15, 2024
The team at Century Support has been good. It's been supportive, helpful, knowledgeable, and professional. When I call or have a question, they're right there willing to help and are very courteous and friendly. That means a lot when you're going through any little glitch in life.
Linda, thank you so much for taking the time to share your experience. We're thrilled to hear that our team has been able to provide you with the support, knowledge, and professionalism you deserve. We understand that life's challenges can feel overwhelming, and we’re glad we could offer the assistance and friendliness that made a difference for you. Your feedback means a lot to us and motivates us to continue being there for our clients every step of the way. Please don’t hesitate to reach out if you ever need anything—we’re always here to help! Thank you for choosing Century and best wishes to you on your financial journey ahead!
Reviewed Sept. 14, 2024
I decided to use Century a long time ago and it was good with their reps. Working with them has been okay but if they wouldn't keep giving me different timelines, that would be better.
Kathleen, thank you for your feedback. We're glad to hear that your interactions with our representatives have been positive, but we apologize for any confusion caused by changing timelines. We understand how important clear and consistent communication is, especially during this process, and we appreciate your patience. If you have any ongoing concerns or need clarification, please don’t hesitate to reach out to us directly. We’re here to help!
Reviewed Sept. 14, 2024
I liked what Century Support Services was telling me compared to other companies. Each time I call, the communication was always pleasant. Everybody was very helpful and everything was always positive. It was a pleasant feeling when I knew that I got somebody helping me get out of debt that I had going on at the time. The way I did, I know not to go back that route again.
Bengie, thank you so much for sharing your experience! We're thrilled to hear that you found our communication pleasant and helpful throughout the process. It's always our goal to provide clear, supportive guidance to help our clients on their journey to financial stability. We're glad to have been able to assist you in a way that left a positive impact, and it's wonderful to hear that you've gained valuable insights for the future. If you ever need further support, we’re here for you! Wishing you continued success in your financial journey!
Reviewed Sept. 14, 2024
The enrollment process was very fast, and I like that Century Support is really willing to work with me if I have any issues such as I was between jobs, so I wasn't able to make a payment. They totally understood and they rearranged my payment schedule so that would accommodate me missing the payment.
Gabriel, thank you for taking the time to leave us a review! We're pleased to hear that the enrollment process was smooth and that our team was able to support you during a challenging time. At Century, we understand that life can be unpredictable, and we're always willing to work with our clients to find flexible solutions that meet their needs. If you have any questions or concerns throughout your program, please don’t hesitate to reach out—we’re here for you! Thank you for choosing Century!
Reviewed Sept. 14, 2024
My mom passed away, and she was part of the income we had, so I knew I needed to get some help. I found Century Support online and they made my life much easier and less stressful. However, some of their fees are high, and whenever they send me an offer, the part that always confuses me is I'm not sure if that's affecting the amount of deposit I'm making, so I usually end up calling them. Besides that, I talked to them the other day, and they were really good with me.
Volian, thank you for sharing your experience, and we’re so sorry for your loss. We understand how difficult times like these can be, and we’re glad to hear that we’ve been able to provide some relief during this stressful period. Your feedback about our fees and the clarity of our offers is invaluable, and we apologize for any confusion you’ve experienced. We’re always here to help, so please don’t hesitate to reach out for any clarification or questions. It’s great to hear that our team has been supportive, and we’ll work to ensure your experience continues to improve. Thank you for trusting us with your financial journey! Best wishes to you!
Century Support Services Company Information
- Company Name:
- Century Support Services, LLC
- Company Type:
- Private
- Year Founded:
- 2012
- Address:
- 2000 Commerce Loop, Ste. 2111
- City:
- N. Huntingdon
- State/Province:
- PA
- Postal Code:
- 15642
- Country:
- United States
- Website:
- www.centuryss.com
