Century Support Services Reviews

Jean, thank you for sharing your experience with us! We're thrilled to hear that our team's professionalism and responsiveness stood out and that we were able to answer your questions confidently when you were exploring debt relief options.

It’s great to know that our efforts in communicating with your creditors have provided you with some peace of mind. We understand how stressful persistent creditor contact can be, and we’re glad to hear the communication has lessened, especially during the holidays.

We're also pleased that you’ve felt in control of your financial journey with our support. Our goal is to make the process as seamless and reassuring as possible, and your feedback affirms our commitment to delivering on our promises.

Thank you for placing your trust in Century Support Services, and for your kind words about your experience. We wish you the best as you continue your financial journey and we are here for you every step of the way!

Colleen, thank you for sharing your positive experience with us! We’re thrilled to hear that our team was able to help you address your accounts and that you’re already seeing results. It’s great to know that our knowledgeable representatives and dedicated customer service have met your expectations. We truly value your trust and are committed to continuing to provide the support you need. If there’s anything else we can assist you with or if you have additional feedback, please don’t hesitate to reach out. Thank you for choosing Century and best wishes on your financial journey!

Monty, thank you for taking the time to share your experience with us. We’re delighted to hear that our team has been fast and courteous in addressing your questions and concerns, and that we’ve been able to deliver on our commitment to settle your accounts. We understand that the process can be lengthy, but it’s great to hear that the reduction in calls has brought you some peace of mind. Your satisfaction is our priority, and we appreciate your patience and trust in us throughout this journey.

If there's anything we can do to improve your experience please don't hesitate to reach out, we are here for you! Thank you again for your feedback and for choosing Century.

Daniel, Thank you for sharing your experience with us! We're glad to hear that our team has been helpful and that one of your accounts has already been settled. We apologize for your confusion, if you have any questions at all please feel free to reach out, we are always here to help! We truly appreciate your feedback and we thank you for taking the time to leave us a review. Best wishes on your financial journey!

We appreciate you taking the time to speak with our Customer Advocate member, Emily, allowing her to review our workflow with you. If a creditor escalates their collection efforts on one of your enrolled accounts, Century works to accelerate negotiation efforts in an attempt to mitigate further escalation on that account. We thank you again for taking the time to connect with Emily and look forward to continuing our partnership with you

Robert, thank you so much for your kind words! We're thrilled to hear that you’ve found our communication clear and our team helpful in answering your questions. It's wonderful to know you're seeing improvements in your credit and heading in the right direction. We’re here to support you every step of the way, and we’re excited to see your continued progress. Please don’t hesitate to reach out if you ever need further assistance – we’re always happy to help! Thank you for choosing Century and best wishes on your financial journey!

Abigail, thank you for sharing your detailed experience with us! We’re thrilled to hear that our team has been able to provide clarity and support throughout your journey.

We understand how concerning it can be to deal with creditor calls and changes to your credit score during the debt settlement process. It’s great to hear that our representatives could address your questions and reassure you about the steps we’re taking on your behalf. Transparency and clear communication are key to building trust, and it’s wonderful to know you feel well-informed after each interaction.

We also appreciate your commitment to staying on top of your payments—your dedication is a big part of why the process is moving smoothly for you! As settlements continue and your accounts are resolved, we’re confident you’ll see even more positive progress toward your financial goals.

If you ever have additional questions or concerns, please don’t hesitate to reach out. We’re here to support you every step of the way.

Thank you for choosing Century as your partner in this journey!

Susan, thank you so much for sharing your experience! We’re thrilled to hear that our program has worked well for you and that our team has been able to provide the support and answers you needed. Helping you achieve financial stability is our top priority, and it’s wonderful to know that you felt confident in the process and enjoyed interacting with our team. If any questions arise throughout the remainder your program please do not hesitate to reach out, we are always here for you!

Douglas, thank you so much for taking the time to share your experience with Century Support! We're thrilled to hear that you're finding our online tools and support team helpful in managing your program. It's fantastic that you've already paid off a couple of your credit cards – that's a huge accomplishment, and we’re so proud of your progress. Our team is here every step of the way to help you stay on track toward your goals. We thank you for choosing Century and best wishes to you on your financial journey!

Dale, thank you for taking the time to leave us a review. We appreciate the kind words and are delighted to hear that you are satisfied with our team and all of your questions are getting answered. Thank you for choosing Century and best wishes to you on your financial journey!

Ralph, thank you so much for sharing your positive experience with Century Support! We're thrilled to hear that you found the enrollment process easy and that our team has been able to provide excellent customer support. Keeping you informed with monthly statements and updates on settlement agreements is a key part of our commitment to transparency and ensuring you feel confident throughout the process.

If you ever have additional questions or need assistance, please don't hesitate to reach out. We're here to support you every step of the way. Thank you for choosing Century and best wishes to you on the remainder of your program!

At Century Support, our goal is to support your financial journey every step of the way and it sounds like you’re making great progress! If you’d like further clarity on what to expect after completing the programs, please feel free to reach out. We’re here to help guide you and make sure you have all the information you need. Keep up the great work—you’re making significant strides!

Haley, thank you so much for the kind words! We're thrilled to hear about your positive experience with us! We’re committed to treating every client with respect and kindness, and we’re glad you felt supported and understood. It’s fantastic to know that our team was able to provide the honesty and clarity you value, along with answers to your questions.

We’re especially happy to hear that our team’s approach helped you feel at ease and confident, even when discussing things that might feel sensitive. It's great to know we could help you and your husband navigate everything smoothly, even working through that first debt settlement together. We're here to support you both through the rest of the process with the same level of care and honesty. Thank you again for sharing your experience—it’s clients like you who make our work meaningful! Best wishes to you on your financial journey!

Mrs. Hackney, Thank you for your positive rating! We appreciate you taking the time to connect with our team regarding your review. We understand that the feedback was intended for another company, and we’re glad we could assist in clarifying that. It’s great to hear that you’re satisfied with the service we’re providing at Century, and we look forward to continuing to support you on your journey toward better financial health. Thank you again for choosing us!

Troy, thank you for sharing your journey with us! We’re so glad to hear that you’re beginning to see the light at the end of the tunnel—it’s a testament to all of the hard work you’ve put into reaching your financial goals. While the process can take time, every step forward is significant, and you’re well on your way to finishing strong. Please don’t hesitate to reach out if there’s anything you need as you near the end of the program. We’re here to support you, and we’re excited to see you complete this journey. Keep up the great work!

Roger, thank you so much taking the time to leave us a review. We appreciate the kind words! Please do not hesitate to reach out if you need anything, we are here for you. Thank you for choosing Century and best wishes to you on your financial journey!

Janice, thank you for sharing your experience! We’re thrilled to hear that your credit score is rising and that we have helped make your financial journey smoother. It’s great to know that the process has been straightforward and that our team has been there for you, even if you’ve occasionally had to wait on hold. If there’s anything more we can do to support you, please don’t hesitate to reach out. Keep up the excellent progress! Thank you for choosing us!

Stanley, thank you for sharing your experience with us. We understand how challenging it can be to balance payments, especially with a budget that’s already stretched. It’s great to hear that our team and your bank have worked with you to find solutions that keep your program on track while accommodating your needs. Every payment you’re making is a step closer to resolving your debt, and that’s a significant achievement.

We appreciate your patience and commitment, especially when adjustments have been difficult. We’re here to support you in every way we can, so please reach out anytime you need assistance. Keep going—you're doing a fantastic job!

Eva, thank you for taking the time to leave such thoughtful feedback! We’re so glad you chose Century after carefully comparing options, and it’s wonderful to hear that your program is going smoothly. Managing multiple accounts can be overwhelming, so we're happy we could make the process easier by handling negotiations and keeping you informed of settlement opportunities. We’re also excited that you’re considering the loan option—it can be a convenient way to achieve quicker resolution, and we’re here to support you through every step. Thank you for your recommendation; we’re grateful to have earned your trust! If you need anything or have any questions please do not hesitate to reach out, we are here for you!

Theresa, thank you so much for your detailed review, this means the world to us! We're delighted to hear how positive your experience with us has been. We’re glad to hear that our team has been attentive and helpful, making sure you feel supported throughout the process. We understand how important it is to work with real people who are ready to listen and provide clear guidance every step of the way.

It's great to know that the flexibility to adjust your payment dates and the visibility into each settlement status have been helpful for you. We're here to support you in reaching your financial goals. Thank you for trusting us to help you on your financial journey and for recommending our service to others. Best wishes to you!

Brenda, thank you so much for taking time to share your experience with us. We're thrilled to hear that the setup process went smoothly and that our team was able to assist you effectively. It’s great to know that our representative was able to explain things clearly and guide you through the process. Your feedback is important to us, and your recommendation means the world to us. If you ever have more questions or need further support, don’t hesitate to reach out. Thank you for choosing Century and best wishes to you on your financial journey!

Mary, thank you so much for your positive review and rating. Our records indicate a member of our Customer Service Team was able to connect with you to discuss some of the feedback left in your review. Most clients that are entering our program are struggling to keep up with their debt to income ratio. Their monthly debts, high interest rates, late fees, etc. are keeping them from getting ahead. Our goal is to focus on negotiating new deals with your creditors for less than the balance you currently owe. This plan is designed to help our clients reach better financial health. We look forward to continuing our partnership with you on your journey to better financial health.

Elicia, thank you so much for taking the time to leave us a review, we're grateful for your feedback! We’re thrilled to hear about your positive experience with our team. It’s our priority to keep you informed and supported every step of the way, so we're glad that you’ve felt involved and confident in the process. Helping you work toward your financial goals is why we’re here, and it’s fantastic to hear that we’re on the right track together. Thanks for your recommendation – we’re excited to continue working hand in hand with you!

Marjorie, thank you for the kind review. We're delighted to hear that our team has been able to support you in your journey and provide the guidance and knowledge you deserve. It’s wonderful to know that working with us has given you a positive outlook, and we're committed to staying by your side every step of the way. Thank you for trusting us – we're excited to help you reach your financial goals!

Sheila, thank you so much for sharing your experience! We're thrilled to hear that our team was able to provide the support and understanding you needed on your financial journey. It’s wonderful to know that our website and tools made things smooth and straightforward for you—that’s exactly our goal! Please don't hesitate to reach out if you need anything, we are here for you. Thank you for choosing Century and best wishes to you on the rest of your journey!

Howard, thank you so much for your thoughtful review! We’re delighted to hear that you felt well-informed and supported throughout your experience with Century. It’s our mission to ensure every client has clarity and confidence as they work toward their financial goals, and we're glad our team could provide that for you. Knowing you’d recommend us means a lot, and we’re here to help whenever you need us. Congratulations on the progress you’re making and thank you for choosing us!

Jason, thank you so much for the kind words. We are glad you found the program quick and easy to understand. We appreciate your feedback and thank you for choosing Century! Best wishes to you on your financial journey.

Freddie, thank you so much for sharing your positive experience with us! We're thrilled to hear that our team was able to assist you in resolving your situation, and that our communication and timely responses have met your expectations. Providing reliable support and ensuring our clients feel heard are top priorities for us, and it’s wonderful to know we’ve been able to do that for you. We wish you the best on your financial journey and thank you for choosing Century!

Clara, thank you for sharing your experience with Century! We're thrilled to hear that you feel well-supported by our team and that we’ve been able to help you effectively manage your bills. It’s great to know that our efforts to keep you updated, whether through calls or emails, are making a difference for you. We're especially glad that our team takes the time to ensure you understand the process and feel comfortable with the settlements. We appreciate your trust in us, and we look forward to continuing to assist you as we work toward completing the remaining settlements! Thank you for choosing Century and best wishes to you on your financial journey!

Harry, thank you so much for sharing your experience with Century! We’re so excited to hear that you’ve had such a positive journey with us over the past four years and that we were able to meet your expectations. It's great to know that our customer service team was always there to assist you and answer your questions promptly.

We’re especially glad that we could accommodate your request to lower your monthly payments during tough times, and that the adjustment worked for your situation. Congratulations on making it to your final payment—it’s a huge accomplishment to have tackled $20,000 in debt! Your satisfaction means the world to us, and we truly appreciate your willingness to recommend us to others who may need debt consolidation help.

Craig, thank you so much for the kind words, we appreciate you taking the time to leave us a review. We’re delighted to hear that your experience with us has been so positive. Keeping our customers informed and up-to-date is a top priority, and we're glad to know that our team has been responsive and efficient in addressing your questions. It's wonderful to hear that you're extremely satisfied with our service. We truly appreciate your feedback and look forward to continuing to take care of all your needs! Thank you for choosing Century and best wishes to you on your financial journey!

Ellenmae, thank you so much for leaving us a review, we truly appreciate it. We're so glad to hear that our team has earned your trust and is providing the reliable service you need. We understand how important it is to have clear communication, especially when managing finances. It's great to know that the updates you've received are helpful, and we're happy that you're feeling supported. If there's anything we can do to assist further, especially with any technical limitations, please don't hesitate to reach out. We're here for you! Thank you for choosing us!

Stephen, thank you so much for the kind words. We are thrilled to hear that you have had a positive experience with our team and program thus far. We look forward to assisting you on your financial journey! Please do not hesitate to reach out if any questions or concerns arise throughout your program. We are here for you!

Century values all feedback and appreciates you taking the time to share your experience. Our records indicate a member of our Customer Advocate Team, Jennifer, is making attempts to connect with you to further discuss the concerns you have mentioned in your review.

At this time you are 3 months into your estimated 48-month program. Century was able to successfully negotiate a 50% settlement on your largest enrolled debt your first month enrolled into your program. That settlement resolved 51% of your total enrolled debt balance and provided you with a realized savings of $3,350.00. The settlement was structured to be paid over 24 months. While the settlement fee was earned in full, Century elected to spread the collection of our earned fees over 18 months to allow you the opportunity to take advantage of the settlement offer achieved. The monthly deposit you make is currently being used to pay the creditor as agreed and towards the collection of Century’s earned settlement fee.

Many of our clients look into several relief options that will provide them with 1 affordable lower monthly payment & that includes some kind of loan option. Century's debt settlement program offers a strategic program with an estimated timeframe for clients to address their unsecured debts. Our goal is to address all of your enrolled accounts over the length of your program. Settlements can happen at various times and will depend on several factors, including your monthly deposit amount, the number of creditors you have enrolled, and the balance of each individual account

We regret if you are feeling there was a gap in communication regarding the expectations of your program. Century is very transparent as we would never want a client enrolling into a program they do not understand. That is why prior to enrolling all clients are presented with a Century Debt Settlement Agreement (contract), which outlines in the terms of your program. Once you executed your Contract, we can see you were successfully connected with one of our Onboarding Specialist to complete your Welcome Call. The purpose of the Welcome Call is to provide new clients with clear expectations for a successful program.

We regret that you are not completely satisfied with your program and its progress to date. We encourage you to connect with Jennifer to further discuss your program and any concerns you may have.

James, thank you so much for taking the time to share your experience with us! We're glad to hear that our team has been helpful in answering your questions and ensuring you understand the program. It's great to know that overall, the program has been working well for you. If you have any further concerns or questions, please don’t hesitate to reach out to our support team. We're always here to help! Thank you for trusting us to help you on your financial journey! We wish you the best!

Linda, thank you so much for taking the time to share your experience. We're thrilled to hear that our team has been able to provide you with the support, knowledge, and professionalism you deserve. We understand that life's challenges can feel overwhelming, and we’re glad we could offer the assistance and friendliness that made a difference for you. Your feedback means a lot to us and motivates us to continue being there for our clients every step of the way. Please don’t hesitate to reach out if you ever need anything—we’re always here to help! Thank you for choosing Century and best wishes to you on your financial journey ahead!

Kathleen, thank you for your feedback. We're glad to hear that your interactions with our representatives have been positive, but we apologize for any confusion caused by changing timelines. We understand how important clear and consistent communication is, especially during this process, and we appreciate your patience. If you have any ongoing concerns or need clarification, please don’t hesitate to reach out to us directly. We’re here to help!

Bengie, thank you so much for sharing your experience! We're thrilled to hear that you found our communication pleasant and helpful throughout the process. It's always our goal to provide clear, supportive guidance to help our clients on their journey to financial stability. We're glad to have been able to assist you in a way that left a positive impact, and it's wonderful to hear that you've gained valuable insights for the future. If you ever need further support, we’re here for you! Wishing you continued success in your financial journey!

Gabriel, thank you for taking the time to leave us a review! We're pleased to hear that the enrollment process was smooth and that our team was able to support you during a challenging time. At Century, we understand that life can be unpredictable, and we're always willing to work with our clients to find flexible solutions that meet their needs. If you have any questions or concerns throughout your program, please don’t hesitate to reach out—we’re here for you! Thank you for choosing Century!

Volian, thank you for sharing your experience, and we’re so sorry for your loss. We understand how difficult times like these can be, and we’re glad to hear that we’ve been able to provide some relief during this stressful period. Your feedback about our fees and the clarity of our offers is invaluable, and we apologize for any confusion you’ve experienced. We’re always here to help, so please don’t hesitate to reach out for any clarification or questions. It’s great to hear that our team has been supportive, and we’ll work to ensure your experience continues to improve. Thank you for trusting us with your financial journey! Best wishes to you!

Thank you for sharing your feedback on your experience with Century. We are happy to hear that our team’s success is hitting the mark for you. A member of our Customer Advocate Team, Lori, has reached out to further discuss your review and learn more about your enrollment experience.

Our Settlement fees are based on your enrolled debt balance and they never increase. More importantly, Century does not earn a settlement fee until we first do the work for you. This is how we show our value. So when we successfully negotiate a settlement on your behalf, you accept the settlement and a first payment is initiated to your creditor, only then have we earned the right to collect the full earned settlement fee

In an effort to help you take advantage of settlement opportunities, Henry, Century voluntarily established a plan to collect our earned settlement fees over several months. By offering this type of white glove service, we hope you continue to feel valued as our client.

We look forward to continuing our partnership with you on your journey to better financial health

Susie, thank you for sharing your experience! We're thrilled to hear that your journey with Century Support Services is progressing smoothly and that you're on track to financial stability. It’s great to know that you’ve found our team to be professional and that our pricing feels fair to you. We are dedicated to making the process as seamless and stress-free as possible, and we're excited to continue working with you toward your financial goals. If you ever have any questions or need assistance along the way, please don’t hesitate to reach out! Thank you for choosing Century!

Donna, thank you so much for sharing your thoughtful and heartfelt review. We truly appreciate it. It means a lot to us that you took the time to highlight your experience with us and the way we strive to work alongside our clients. We understand that financial situations can be incredibly stressful, and we’re grateful to hear that our team has made a positive impact, offering the support, patience, and understanding you deserve.

Your kind words about our representatives' dedication to finding manageable solutions, without pressure, truly resonate with what we aim to provide every day. We’re especially pleased to know that the communication and transparency helped you feel secure and informed throughout your journey with us. Communication is everything.

Your recommendation means the world to us, and we're here to continue supporting you every step of the way. Wishing you all the best as you move forward, and thank you again for being a part of our Century family!

We appreciate you taking the time to share your experience. One of our Customer Advocate representatives, Emily, has been attempting to connect with you via phone to further discuss your concerns.

Many of our clients come to us after researching several debt relief options that can provide them with 1 affordable lower monthly payment & often that includes some kind of loan option. Century's debt settlement program is not a loan. Our program offers a strategic debt relief plan with an estimated timeframe for clients to address their unsecured debts. Settlements can happen at various times throughout the course of the program and will depend on several factors, including your monthly deposit amount, the number of creditors you have enrolled, and the balance of each individual account. Additional funds are never a requirement, but can help with expediting progress.

Century’s program is performance-based. We don’t earn the right to collect our fee until we do the work for you so resolving accounts in the quickest time possible is a goal that is mutually beneficial. We’ve been in business for over 20 years & have negotiation contacts with each creditor. Our team isn’t calling the creditor’s customer service hotline. We are contacting dedicated account managers that have permission to enter into negotiations on your account. As we reviewed with you in April 2024, our team reached out to your remaining active creditors and determined the amount needed to resolve these debts would be approximately $33,000.00, in additional funds.

Century does not offer a loan & we are not a lender. Some clients receive an invitation to learn more about a program acceleration loan. If a client opts in to learning more & they are approved through the lender, the financed loan can help to fund their full debt settlement program. There is no guarantee that applying will result in a funded loan & the lender will convey their decision directly to the client. We regret if the lender didn’t communicate clearly their determination decision with you. We have reached out to them so they can review any gaps in their communication. Should a client not be qualified, Century continues providing the services as outlined in our Debt Settlement Agreement. At this time, there are 4 remaining active debts for which you are building funds in your special reserve account to address. You are about halfway through your estimated 48-month program with 2 accounts settled & resolved.

We encourage you to return Emily's call so she can further review these details & provide information on the next steps for your program.

Maribel, thank you so much for sharing your experience and for choosing Century Support Services again! We're thrilled to hear that our team has been consistently helpful and responsive when you reach out. Your feedback is incredibly valuable, and we’re always here to support you through every step of the process. Thank you so much for choosing Century, best wishes to you on your financial journey!

Louis, thank you so much for sharing your experience with us! We're delighted to hear that you've found our team to be helpful and direct in providing the information you need. It's great to know that we've been able to assist you in reducing some of your debt. We completely understand that life can take unexpected turns, and we respect your decision to prioritize your health. Your well-being is the most important thing, and we're here to support you if and when you're ready to continue your journey with us. If there's anything else we can do to assist you in the meantime, please don't hesitate to reach out. Wishing you the best with your health and future endeavors!

Ron, thank you for taking the time to leave us a review and share your experience. We're thrilled to hear that our team was able to guide you step-by-step and provide the information you needed to achieve your financial goals. It's wonderful to know that your credit score improved and your debt is now paid off. Congratulations on your success, and we’re grateful for the opportunity to have been part of your journey! If you ever need assistance in the future, don’t hesitate to reach out. Thank you for choosing Century!

Mrs. Trevino, thank you so much for the kind words. We're glad to hear that you've had a positive experience with our team. We understand that you're still early in the program and are diligently working on settling the remaining accounts. Please know that we're here to support you every step of the way, and we're committed to helping you reach your financial goals. If you have any questions or need further assistance as your program continues, don’t hesitate to reach out. Thank you for choosing Century and best wishes to you on your financial journey.

Delores, thank you so much for taking the time to leave us a review. We’re thrilled to hear that you feel comfortable with our team and we have been able to make your life easier. Your satisfaction is our top priority, and it’s wonderful to know that we’ve met your expectations. Please reach out if you have any questions or concerns throughout the remainder of your program! Thank you for choosing Century and best wishes to you on your financial journey!

We thank you again for sharing your experience and look forward to continuing with you on your journey to better financial health.

Estill, thank you so much for taking the time to leave us a review! We're thrilled to hear that you found our team to be professional and friendly. It's great to know that your online search led you to us. If you ever need any further assistance or have any feedback, we're always here to help. Thanks again for choosing us! Best wishes on your financial journey!

We appreciate you taking the time to share your feedback Jacqueline, and regret to hear you are not completely satisfied with your program. We appreciate to taking the time to connect with our Senior Customer Advocate, Jennifer to address the concerns you have mentioned and the next steps moving forward.

Our records indicate you called into our office on 07/22/2024 regarding the paperwork you received on your account and were advised to upload to your My Century portal, or email it into our office. Century did receive partial documents from you and reached out via email on 07/27/2024 to advise you that we did not receive the full documentation you sent in. Century received the complete paperwork on 08/09/2024 & our Priority Team successfully connected with you via telephone the next day & completed a full review of the documents and provided expectations & next steps.

At this time, you are 4 months into your estimated 53 month program with 2 of your enrolled debts already settled! That is amazing success achieved early in your program. For over 20 years, our skilled team of negotiators has built relationships with creditors and works to identify the most strategic time to initiate a settlement. Settlements can happen at various times and will depend on several factors, including your monthly deposit amount, the number of creditors you have enrolled, and the balance of each individual account. With the current success of your program, the funds you are depositing in monthly are being used to pay the agreements on your active structured settlements.

Century does not claim to prevent a creditor from escalated collection attempts. However, if a creditor takes legal action against a client, Century still attempts to work with the creditor or law firm to establish a favorable settlement, for the client. In review, our team is actively working with your creditor towards a settlement for this escalated account.

We thank you again for taking the time to speak with Jennifer.

Kyle, thank you so much for sharing your experience! We’re delighted to hear that our two-year plan fit your budget and provided the financial relief you were looking for. It’s wonderful to know that our team has been there for you every step of the way, answering all your questions and ensuring you got exactly what you needed. We’re so glad to have been a part of your journey, and it’s great to hear that you’ll soon be freeing up $1,200 after your final payment. Your kind words mean a lot to us, and we truly appreciate your trust in us. If you ever need anything in the future, we’re here for you!

You executed a Century Debt Resolution Agreement in Oct 2022 enrolling one debt. Century was able to successfully negotiate a 40% settlement offer for you less than 3 months later. The terms of that active structured settlement allows you to pay your creditor & our earned settlement fee over 23 months which is set to be complete in November 2024.

At the time of enrollment, you established a dedicated special purpose account with the third-party payment processor, Crossroads Financial Technologies (CFT). The special purpose settlement account is the account into which you make your scheduled program deposits and from which any settlements negotiated by Century on your behalf, and with your authorization, are paid. You have access to your special purpose account with CFT by logging into their client portal. Click this link to be directed to the CFT portal: CFT CLIENT PORTAL Once there, you are able to see your monthly deposits and a detailed transaction ledger your funds.

Click this link to register & logon: CENTURY CLIENT PORTAL

We appreciate you taking the time to connect with Emily to further discuss your concerns and look forward to continuing with you in this partnership toward better financial health.

Sherri, thank you for sharing your experience with us! We're glad to hear that our team made the process easy for you to get started and that we’ve been able to take care of two of your bills so far. Your comfort and confidence in the process are important to us, and we're here to support you every step of the way. If there's anything else you need or if you have any concerns, don’t hesitate to reach out. We’re here to help! Thank you for choosing Century and best wishes to you on your financial journey!

Juanita, thank you so much for sharing your experience with us! We're thrilled to hear that our program helped you get out of debt the first time and that you chose us again when you needed support. It’s great to know that our team has been professional and responsive to your questions. We're glad that our program has made a significant difference in reducing your costs, especially with the small monthly payments that work for you. It's wonderful to hear that you're encouraging your husband to join as well—your trust in us means the world. If you ever need anything else or have more questions, we're here to help. Thanks again for choosing Century!

Beca, we appreciate you taking the time to speak to our Senior Customer Advocate, Jennifer, on 8/12/24. We regret that the timing of your request to cancel your new program caused you frustration. Your file was underwritten and processed within hours of you executing the Debt Settlement Agreement which kicked off the ‘Welcome to Century’ email and program guide.

When you called in to customer service on 8/9/24, our team was seeking to gain a better understanding regarding what had changed since enrolling into your program the day before. They wanted you to speak with a member of our Advocate team & set an appointment ticket for that interaction to occur. You hired Century to assist you with debt relief, as the steps you had taken had not proven successful. We always want to ensure that a client has a full understanding of their program and how this option aligns with the debt relief goals they present to us during enrollment. In addition, we want to ensure you are set up for success if you exit the program. Your program deposit was not set to process until 8/23/2024, so no funds were deposited into your special purpose account. We wish you the best in your future endeavors.

Gregory, thank you so much for sharing your experience with us! We're thrilled to hear that you found our team’s support and the portal’s transparency helpful throughout the process. It’s great to know that you had all the information you needed right at your fingertips. We're glad that you chose Century and that we could assist you in reaching your financial goals. Thanks again for the kind words and for choosing us! We wish you the best on your financial journey!

Aretha, thank you for taking the time to leave us a review. We are delighted to hear that you are having a positive experience with our team! We wish you the best on your financial journey ahead and thank you for choosing Century!

Laura, thank you for sharing your positive experience with us. It's wonderful to hear how the program has provided consistent support and effective solutions for your financial challenges. It's also reassuring to know that our communication, whether through emails or online portal, has kept you informed every step of the way. Your satisfaction with our team/program as well as your recommendation means the world to us and we are delighted to hear you have found our program to be successful! Thank you for choosing Century and best wishes to you as make your final payment in the next few months!

Kelli, thank you for taking the time to share your experience with Century Support. We're delighted to hear that our team has been able to assist you effectively and make a positive impact on your financial journey. We understand that negotiating with creditors can sometimes present challenges, and we appreciate your patience and understanding in those situations. It's encouraging to know that despite these obstacles, you found our team to be responsive and dedicated to resolving your concerns promptly. Our primary goal is to provide the best possible service to our clients and help them achieve financial stability. Your feedback is invaluable in helping us improve and continue to meet the needs of those we serve. Thank you for your trust in Century!

Petra, thank you for sharing your detailed experience with Century. We're glad to hear that you found our services affordable and that the payment splitting option has been beneficial for you. It's wonderful to know that you find our online app easy to navigate and helpful for managing your payments and communication. We apologize for any inconvenience caused by the continued phone calls from creditors. This can sometimes happen during the initial phases of the debt settlement process. We appreciate your trust in Century and your patience as we work through the process. If you have any further questions or need additional assistance, please don't hesitate to reach out. We're here to support you every step of the way!

Jeffrey, thank you for sharing your positive experience with Century through Consumer Affairs. It's wonderful to hear that you found the team professional and pressure-free, allowing you to make an informed decision based on your research and the transparency they provided. Your acknowledgment of the potential credit score impact and the thoughtful planning you did around your financial situation speaks volumes about your proactive approach. It’s clear that our team's explanations and regular updates have played a crucial role in your satisfaction with their services. Your perspective on the negotiated settlements, combined with your sense of responsibility for repaying your debts, is commendable. It’s great to know that you feel confident in your decision and would recommend Century without hesitation. Your review will surely be helpful to others considering similar financial solutions. Thank you and best wishes to you on your financial journey!

Maxwell, thank you for sharing your experience with us. We're glad to hear that you've found Century helpful during these challenging times. Please know that your peace of mind is very important to us, and we’re here to assist you every step of the way. Our team is actively working on your account, and we appreciate your continued patience. If you have any further questions or need more clarity, please don’t hesitate to reach out. Thank you for your trust in us and for your recommendation! We are here for you every step of the way and wish you the best on your journey to financial stability.

Denise, thank you so much for sharing your experience with Century Support Services. We’re thrilled to hear that our team has been able to assist you on your journey toward financial freedom. It’s great to know that the four-year plan is making a positive impact, helping to reduce your debt and lessen your anxiety. We understand that adjusting to the payment schedule can take some time, and we're glad to hear that you've been able to manage it alongside your other financial obligations. It's wonderful that you're seeing the benefits already and that you have the tools and support, like the portal and phone contacts, to stay connected with us whenever you need. Thank you again for your kind words! We thank you for choosing Century and wish you the best on your journey to financial stability!

Sandra, thank you for sharing your experience with us. We understand that receiving frequent calls from creditors can be overwhelming, especially when you’ve just started the program. It’s important to note that while the initial stages of the program can be challenging, our team is here to support you every step of the way. Please rest assured that we are committed to helping you achieve your financial goals, and the early challenges you’re experiencing are common as we get everything in place. If you need further assistance please reach out to our team. We are here for you! Thank you for choosing Century!

Albert, thank you so much for taking the time to leave us a review. We're glad to hear that our proactive communication has been helpful to you. We strive to keep our clients informed and supported every step of the way. Your satisfaction is important to us, and we're here whenever you need us. If you have any further questions or need assistance, please don't hesitate to reach out.

Erica, thank you so much for sharing your positive experience with Century! We are thrilled to hear that you have been satisfied with the variety of options we provide and the excellent customer service you have received. It’s wonderful to know that our team has been able to assist you effectively, whether it's through phone calls or emails regarding your settlements. Thank you for choosing Century and for your kind words. If you ever need further assistance or have any questions, please don't hesitate to reach out!

David, thank you for taking the time to share your experience with Century. We're pleased to hear that our team has been upfront, informative, and that the process has been well laid out for you. We're also glad that working with us has made life easier during such a challenging time, especially considering the impact of losing your main employment during COVID. Thank you for your trust and patience. If you have any further concerns or need additional assistance, please don't hesitate to reach out to our customer service team they would be happy to assist you. Thank you for choosing Century and best wishes to you on your financial journey!

Jerry, thank you for sharing your positive experience with us! We're delighted to hear that everything went smoothly during your enrollment process and that our team was able to address all your questions thoroughly. It's fantastic to know that we have assisted with paying off your debts sooner than expected, lifting a significant burden off your shoulders. Your feedback is greatly appreciated, and we're here to assist you anytime. Thank you for choosing Century!

Christopher, thank you for sharing your experience! We are thrilled to hear that you feel our services have been helpful with your financial situation. It's wonderful to know that our team has made a positive impact on you and has made your interactions smooth and easy. We're also pleased to hear that your wife has had a positive experience as well. While we understand that no one wants to find themselves needing our services, we're glad we could be there for you. Your recommendation means a lot to us, we appreciate it. If any questions or concerns arise throughout the remainder of your program please feel free to reach out. We are here for you. Thank you for choosing Century and best wishes to you on your financial journey!

Malinda, we thank you for sharing your experience with us. We are delighted to hear that you feel supported and have had a positive experience with the program and our team thus far. We hope you continue to feel this way throughout the entirety of your program. Please feel free to reach out to us at anytime if you have questions. We are here for you! We thank you for choosing Century and wish you the best on your financial journey.

David, thank you so much for the kind words and recommendation. We're thrilled to hear that the enrollment process was smooth and that our team has been supportive and responsive to your questions. It's wonderful to know that you're making progress towards your goal, and we're confident you'll reach it soon. Your recommendation means a lot to us, and we appreciate your trust in our services. If you ever need anymore questions answered please don't hesitate to reach out. We're here to help every step of the way! Thank you for choosing Century.

Ryan, thank you so much for the kind words! We are delighted to hear that you are satisfied with your experience with us thus far. Please reach out should any questions arise throughout your program. We are here for you. Thank you for choosing Century and best wishes to you on your financial journey!

Karen, thank you for your positive feedback! We're thrilled to hear that you had a great experience with our representative and that she made you feel valued and cared for. It's wonderful to know that you're satisfied with the program thus far. We're committed to supporting you every step of the way and ensuring you reach your goals within the 48-month period. If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help. Thank you for choosing Century and best wishes to you on your financial journey.

Liz, thank you so much for taking the time to give us a review. We really appreciate it. We are delighted to hear that our representatives, especially Alan, were able to assist you effectively and make the enrollment process smooth and easy. We strive to provide attentive and thorough service to all our clients, and it's wonderful to see that reflected in your feedback. Your recommendation means a lot to us, and we are committed to continuing to take good care of you. If you need any further assistance, please don't hesitate to reach out. We are here for you! We thank you for choosing Century and wish you the best on your financial journey.!

Jack, thank you for sharing your experience with our team! We’re delighted to hear that our representatives were enthusiastic and knowledgeable during your interactions. We're also glad that our service has made your life easier and helped reduce your worries. We apologize for any inconvenience you've experienced in reaching us. https://www.centuryss.com/contact/ is the link you can use to find all of our contact information moving forward. Our phone, fax, and email can be found on this page. Please feel free to reach out. We are here for you! Thank you for choosing Century and best wishes to you on your financial journey.

Lawrence, thank you so much for the kind words. We are so happy to hear that you experience this far has been nothing short of great for you. We are thrilled to hear that your program is going well and you have stopped receiving calls from creditors. We wish you the best on your financial journey and thank you for choosing Century!

Deborah, thank you for sharing your experience, we are delighted to hear it has been a positive one! We're thrilled to hear that our representatives have been able to provide you with the support and answers you needed, even during stressful times. It's great to know that our efforts have helped reduce the number of calls from creditors and brought you some peace of mind. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We are here for you. Thank you for choosing Century!

Lorraine, Thank you for sharing your experience with us! We appreciate your feedback. We understand the frustration of receiving calls from creditors, this can be a challenging part of the process. As you continue to make deposits into your account, we will be able to address more of your debts and work towards reducing your overall financial burden. If you have any concerns or need further clarification about how your plan is progressing, please do not hesitate to reach out to our team. We are here to support you and ensure that you have a clear understanding of the steps we are taking on your behalf. Thank you for your trust and patience as we work together on this financial journey!

Gabriel,

Thank you for taking the time to share your experience with Century Support. We are thrilled to hear that our team members have made a positive impact from the very beginning. We understand that dealing with aggressive debtors can be extremely stressful, and we’re glad our team could quickly resolve those issues for you. It's incredibly rewarding to know that after years of struggling, you are now able to see the light and find a way forward.

Your recommendation means a great deal to us. Thank you for choosing Century and for your kind words!

Alstenia,

Thank you for sharing your Century journey thus far! We're delighted to hear that our team has made you feel supported and valued. It's wonderful to know that our efforts to help you become debt-free have made a difference in your journey.

We're glad our transparent and straightforward approach has met your expectations and that each step towards resolving your debts has brought you closer to your goal. Your satisfaction and progress are our top priorities.

Your recommendation means a lot to us, and we appreciate your trust and confidence in our services. We're committed to continuing to support you on your path to financial stability. Thank you for choosing Century!

Angeline,

Thank you so much for sharing your experience with Century. We're delighted to hear that everything is going well for you and that you've successfully closed two of your credit cards since joining us in August of last year. It's great to know that our account setup and payment process have been effective for you. We look forward to helping you to continue to achieve your financial goals! Thank you for trusting Century, we look forward to celebrating more successes with you!

Jack,

Thank you for the kind words. We are thrilled to hear your enrollment process was smooth and you had a positive experience with our team. Please reach out should you have any questions. Thank you for choosing Century!

Donald,

Thank you so much for sharing your journey with us. We understand how challenging it can be to manage finances, especially with unexpected changes like inflation and rising interest rates. We're glad to hear that our team could relieve some of your pressure and help you navigate these difficult times. It's wonderful to know that our quick setup process and responsive customer service have been valuable to you. We're pleased that we could assist with your court matter and negotiate agreements with the companies involved, keeping you informed every step of the way. We are here for you and proud to be your partner. Thank you for choosing Century!

Jenifer,

Thank you for sharing your experience with our services thus far. It's great to know that everything has been progressing smoothly for you and that our timely updates keep you informed of any changes. Your feedback is greatly appreciated, and we look forward to continuing to provide you with excellent service. Thank you for choosing Century!

Joseph,

Thank you so much for the kind words and sharing your experience with us. We're delighted to hear that our customer service team has been helpful and dedicated to assisting you in your journey to financial stability. It's important to us that our clients receive prompt and efficient support, and we're glad to know that our team has been responsive and attentive to your needs. We're pleased that everything is going well so far, and we're committed to continuing to provide you with the best possible service. Thank you for choosing Century!

Christy,

Thank you for sharing your review. We appreciate your feedback on your experience with our team. We are glad to hear that overall, our customer service has been helpful and responsive to your needs.

We apologize for the initial comment that made you feel judged and embarrassed. We understand how sensitive and challenging financial matters can be, and it is our goal to provide support without causing additional stress. Your feedback is valuable, and we will use it to ensure our team handles all interactions with the utmost sensitivity and professionalism.

It's great to know that your recent interactions have been positive and that our team has been able to assist you promptly. We strive to maintain clear and effective communication through emails and texts, keeping you informed of any updates and settlements. Please reach out should any questions arise throughout your program. We are here for you! Thank you for choosing Century!

Thank you for your positive review! We're thrilled to hear about your great experience with our team. It's wonderful that we could provide clear information and effective support over the phone. We're glad our services have been beneficial to you and we are proud to be your partner on this journey to financial stability. Your satisfaction and improved well-being mean a lot to us. If any questions arise throughout your program, please do not hesitate to reach out! We are here for you. Thank you for choosing Century!

Yuber, When you enrolled in your program, a customized plan was created for you to address your unsecured debts over an estimated time. As of this month, you are 18 months into your estimated 48-month program with 2 of your 4 enrolled debts settled. In October 2023, you notified Century of the escalated collection efforts regarding your Bank of America account & we were able to connect with you with 24 hours to review the account. Your Litigation Team immediately went to work and filed the necessary response, on your behalf, with the opposing counsel. At that time, you were in two structured settlements and your full monthly deposits were being applied towards those agreements. The Litigation Team submitted an offer to reach an agreement based on your current hardship and your monthly budget; however, opposing counsel did not accept that agreement and they had not yet provided a counter offer to indicate what additional funds may be needed in order for you to accept a structured settlement.

We apprecate you taking the time to connect with the Supervising Attorney, Eileen, and allowing her to further review the details of the account and the actions taken to date. Eileen and team are actively working towards a resolution and we will follow up with you shortly on next steps.

Tiffany, we appreciate you taking the time to share your feedback & for connecting with Emily to review the concerns you have mentioned. As Emily mentioned, there is so much to celebrate regarding the success of your program to date & the value that Century has proven to you. When you enrolled in your program, a customized plan was created to help you achieve your goals over an estimated timeframe. You are 13 months in to an estimated 48 month program and half of your program has a resolution already with 4 of your 8 enrolled accounts negotiated into new structured settlement terms.

This success is amazing & provides you with a realized savings of $5,200.00, so far! You mention that Century makes sure to take our fee first and that is absolutely inaccurate. Century does not earn a settlement fee until we do the work, which means we prove value to you first. We earn our fee in full once we negotiate a settlement, you approve the settlement, and the first payment is initiated to your creditor. Those conditions were met on the above mentioned settlements. While our fee was earned in full, Century voluntarily opted to spread the fee collection out over several months to allow you to take advantage of the offers from your creditors which is how 4 of your 8 accounts have a resolution.

You mention that Century only reaches out to your creditors when we feel there are enough funds in your special purpose account. You are correct and this is detailed in your contract (Debt Settlement Agreement: Section 4: Settlement of Your Debts; section A. Timing & Amount of Settlement Offers). In order to negotiate with your creditors, we need to have a good faith offer that we can make. If we reach out without funds to enter into a negotiation, there is a risk of escalating the collection workflow from that creditor. As Emily explained, the funds you are depositing into your special purpose account each month are currently being used toward the 4 active structured settlements you are in with your creditors. Once those settlements are complete, you will begin building funds that can be used toward the negotiation on the remaining 4 active accounts. The estimated time to complete all 8 accounts is 48 months.

Century does not claim to prevent a creditor from an escalated collection attempt. However, if a creditor takes legal action against a client, Century still attempts to work with the law firm to establish a favorable settlement, for the client. In order to negotiate & lock in a resolution, there needs to be funds available in your special purpose account. If those funds are being allocated to active settlements, we will discuss other options available to you.

As mentioned above, your program has been very successful and we look forward to continuing our partnership with you on your journey to better financial health.

Thank you so much for your thoughtful comments, Todd! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations on your progress in your program and thank you for choosing Century!

Laura, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Looking forward to continuing your progress toward better financial health!

Eric, we’d just like to thank you for taking the time to write this review of our team. We read every review and all feedback is valuable to our growth as a team.

Our records indicate that you were able to speak with one of our Floor Supervisors, Mia, regarding the monthly program deposit being processed in error. Mia was able to provide a resolution with a plan to have the funds returned to you.

We apologize for any inconvenience and appreciate your patience in this matter. We thank you for choosing Century and look forward to our continued partnership as we work with you on your progress to better financial health.

Thank you for the kind words, Michele! We’re so happy your program is going so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again!

Wow!!! We were blown away by your positive words and review, Gerald. We really appreciate the time you took to write such a detailed review. We value the partnership we have established with you. Congratulations on your progress in your program and thank you for choosing Century!

Thanks so much for your feedback, Josephine! Our mission is to help you resolve your debt in the shortest time possible and save you as much money as possible by negotiating favorable settlements on the balance owed. When you enrolled in your debt settlement program, a customized plan was created for you to meet your program goals over an estimated time. The strategies involved in creating and executing on your customized program, are based on years of experience working with creditors. Allowing the program to progress through the process, will allow it to work the strategy and find your ultimate success. We’re very grateful for customers like you and hope your program continues to provide the best possible customer experience.

Thank you so much for your thoughtful comments, Angela! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations on your progress in your program and thank you for choosing Century!

Thank you for your positive rating and comments, Melissa! Our team loves to hear your feedback and that you are staying the course of your program. When you enrolled in your debt settlement program, a plan was created for you to meet your specific goals over an estimated time. Every month you deposit/draft a preset amount into your third-party account. While your funds are building in this account, Century Negotiators are reviewing your file for the strategic times to contact each of your creditors to negotiate the best settlement opportunities for you. You are making excellent progress on your program, and at any time, you can log into the MyCentury portal to see your account balance and watch your funds accumulate. Looking forward to continuing your progress toward better financial health!

Thank you for the kind words, Tom! We’re so happy your program is going so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again!

Paul, Thank you very much for the kinds words in your review. We shared some of the concerns you have mentioned regarding communication with your Customer Advocate Mike and he has made a few attempts to reach you since receiving your review.

We agree that communication is key to the success of your program. Our records indicate that you enrolled into your Century program in August 2021 and completed your Welcome Call with our Onboarding Liason 3 days after your enrollment. Our team reached out for your proactive check-up call in September but we were not successful in reaching you.

You mention that you wouldn’t rate us “outstanding” and don’t hear from us for settlement opportunities and that is something we would like to discuss with you further as it’s not at all in line with the progress of your program. We successfully achieved your first settlement 15 days after your first deposit into your program! We were able to show you a realized savings in your very first month on the program which we would hope you agree is white glove treatment. Settlement opportunities require your authorization and in the less than 3 months that you have been on the program, we have successfully negotiated and you have authorized 3 settlements. This is a huge accomplishment and shows that you are on track with a successful journey.

You also have 24/7 access to your program via your MyCentury client portal. Your client portal provides you access to the specific details of your account, including recent activity updates, pending settlements, and many other resources.

We encourage you to call us back so we can ensure we have the most up-to-date contact preferences for you. Thank you again for taking the time to share your review. Congratulations on your progress in your program and thank you for choosing Century.

Thank you for your positive review and rating, Tina! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. When you enrolled in your debt settlement program, a plan was created for you to meet your specific goals over an estimated time. Based on your financial ability a monthly program deposit was established. We do appreciate the opportunity to have been of service to you and are here if we can help in the future.

Ledonna, Thank you for your positive review and rating! It’s wonderful to hear that our efforts have had such a positive impact on your life. Your review means a lot to us and it lets us know we’re on the right track! Looking forward to continuing your progress toward better financial health!

James, thank you for the great review! We’re so happy you loved your experience! If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other amazing customers like you. Thanks again!

Luciano, Thank you for taking the time to share your experience with us. Your Senior Customer Advocate Kasey has made multiple attempts to reach you to discuss the concerns mentioned in your review but has been unsuccessful in reaching you.

You are correct that additional funds are not a requirement of your program. Our goal is to negotiate your enrolled debts based on the plan presented to you and the monthly program deposits you established during enrollment. There are times that Century may present you with an offer that will require additional funds only if you wish to take advantage of the settlement offer at that time. The voice of our clients has always been that they prefer we present offers to them even if additional funds are needed to move forward with the offer, as this allows for them to make the choice if they can accept it or not based on discretional income available at that time.

Our records indicate that you are in process of completing your Century program. We appreciate you taking the time to share your experience and wish you the best in your future endeavors.

Thank you so much for your positive review and rating, Frank! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Our records show that you have completed your Century program! We appreciate the opportunity to provide you our service and wish you the best of luck in all of your future endeavors. Congratulations on a successful program completion!

Thanks so much for your feedback, Suzanne! We’re really glad you enjoyed your experience on our program. With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Thanks again for the review and for being such a great customer.

Thank you for your comments, Roberto! Our team loves to hear your feedback and that you are staying the course of your program. Hoping you are staying safe and healthy!

Thanks for the awesome review, Dawn! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Congratulations on your progress in your program and thank you for choosing Century!

Ms. Sarah enrolled in a Century Support Services debt settlement program on 11/05/2020. According to the Debt Resolution Agreement, executed on 11/05/2020, she enrolled 4 debts having aggregate balances, as of the date of enrollment, totaling $59,279.00. Based on her financial ability, a monthly program deposit of $959.39 per month was established and a program length of 48 months was estimated. Throughout the enrollment process & her program journey, we never shared with Ms. Sarah that all her accounts would be settled within 3 - 9 months. Our team got to work quickly and settled her largest account for 30% of the current balance of the account, within 4 months of her depositing into her program. This is what our team is great at and has successfully accomplished for many of our clients in the program. We are able to settle quickly and with really great settlement offers.

Ms. Sarah removed one of her accounts off the program because she wanted to continue to use that account. When that occurred, it prevented us from working on that account. She did later add the account back to the program, but then ultimately told us she was considering using it again to purchase $28K of lumber, for a project she was working on. Another of Ms. Sarah accounts had specific requirements outlined from the creditor. The creditor provided a specific form for which Ms Sarah could provide a signed statement indicating her financial hardship. This hardship document would be Ms. Sarah restating the financial hardship that she shared with Century, when she enrolled into our program. Ms. Sarah unfortunately would not provide this agreement and eventually told us she would handle this account on her own. The remaining two accounts we were able to settle for 40% and 44% of the current balances of the accounts. Our team worked daily with Ms. Sarah for over 6 weeks to ensure the funds were available to settle one of these two accounts prior to the settlement offer expiring. Ms. Sarah shared that she had experienced many communication challenges with her bank and the firm that manages her 401K to successfully transfer the funds into her dedicated account with the 3rd party payment processor, Global Holdings, LLC over the 3-week timeframe that it took.

Century does not earn a settlement fee until we do the work for our clients. This is how we show our value. When we successfully negotiate a settlement on our clients behalf & they accept the settlement and a first payment is initiated to the creditor, only then have we earned the right to collect the full earned settlement fee. All fees are presented to a client, prior to enrollment. This allows for a client to know the cost of their program.

We are sorry that Ms. Sarah did not feel that this was a positive experience. Our team has been in close contact with her throughout the journey. Since June 2021, our CEO and team have, in some cases, daily communicated with Ms. Sarah working to advise and guide her on a successful outcome. With Ms. Sarah identifying that she had access to additional funds not previously shared with us, we were able to settle with these 3 creditors an avg. of 37% of the current balances within 8 months.

Wow!!! We were blown away by your positive words, Rebecca. We really appreciate the time you took to write such a detailed review. We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations on your progress in your program and thank you for choosing Century!

Thanks so much for your feedback, Carol! We’re really glad you are enjoyed your experience on our program. Our records show that you have completed your Century program, Congratulations! If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. We appreciate the opportunity to provide you our service and wish you the best of luck in all of your future endeavors!

Thank you for your comments, Katherine! Our team loves to hear your feedback and that you are staying the course of your program. Hoping you are staying safe and healthy!

Rhonda, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Looking forward to continuing your progress toward better financial health!

Thanks for the awesome review, Gayla! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Wilbur, we’d just like to thank you for taking the time to write this review of your program experience. We read every review and all feedback is valuable to our growth as a team! Congratulations on your progress in your program and thank you for choosing Century!

Thank you so much for your thoughtful comments, Terry! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations, our records show that you have completed your Century program! With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Thanks again for the review and for being such a great customer.

Thank you for your comments, Clara! Our team loves to hear your feedback and that you are staying the course of your program. Hoping you are staying safe and healthy!

Thank you for the kind words, Sebastian! We’re so happy your program is going so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again!

Thanks so much for your feedback, John! We’re really glad you are enjoying your experience on our program. With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Thanks again for the review and for being such a great customer.

Adela, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Looking forward to continuing your progress toward better financial health!

Frances, Thank you for your positive review and rating! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Thanks again for the review and for being such a great customer.

Thank you for your kind words, Jaquila We’re very grateful for customers like you and hope your program continues to provide the best possible customer experience.

Thank you so much for your thoughtful comments, Jocelyn! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations on your progress in your program and thank you for choosing Century!

Sharon, thank you for the great review! We’re so happy you loved your experience and can’t wait to get you to your program completion. Until then, we’re here if you need anything.

Thank you for the kind words, Daniel! We’re so happy your program went so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again and congratulations on a successful program completion!

Ruth, we’d just like to thank you for taking the time to write this review of your program. We read every review and all feedback is valuable to our growth as a team! Thanks again.

Thank you for your comments, Kathy! Our team loves to hear your feedback and that you are staying the course of your program. Hoping you are staying safe and healthy!

Maria, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Our records show that you have completed your Century program! We appreciate the opportunity to provide you our service and wish you the best of luck in all of your future endeavors. With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Thanks again for the review and for being such a great customer. Congratulations on a successful program completion!

Joseph, we appreciate you sharing your Century experience. We regret that you are feeling there is a gap in communication regarding your program. Your Senior Customer Advocate Pam is attempting to reach you to discuss your review with you.

In reading your review there are a few areas we would like to address. You mention that Century has not reached out to all creditors and you are correct in saying that. When you enrolled in this program a very strategic plan was created. It has been our experience that reaching out to creditors prematurely, meaning there are not enough funds in your special purpose account to settle, can result in the creditor taking a more aggressive collection practice. Some creditors may employ agencies or attorneys to collect on that delinquent debt. While Century cannot stop a creditor from pursuing legal collections, we have a very knowledgeable staff that specializes in working towards positive resolutions in those circumstances.

You mention that Century should spread the monthly amount you contribute to your program over all creditors; however, that description is debt consolidation and not how this program works. You were presented with a Century Debt Resolution Agreement prior to enrolling in your program. That Agreement outlines your program in detail as well as the obligations of Century and yourself. Debt settlement is a debt relief option designed for consumers in a financial hardship where making even the monthly minimum payments to their creditors is difficult. Century works to negotiate new deals with your creditors to accept less than the full balances owed. These deals are what we call settlements. This journey to financial freedom is a partnership with the end goal of resolving the debt you enrolled onto your program. Making sure to stay the course of this program and to allow the plan created to work its course is what allows for success. In order for Century to negotiate on your behalf, you must adhere to a regular schedule of deposits into your special purpose account. If you experience additional hardships that create an inability for you to consistently deposit monthly, you risk pending or uncompleted settlement agreements with your creditors to fail and to become null and void.

Earned settlement fees are also outlined in the Century Debt Resolution Agreement allowing you to know the cost of our services prior to enrolling. The earned settlement fee is 25% of the enrolled balance and it does not change. Century does not earn that fee until we show you value and we do that by successfully negotiating your debt. When you approve the settlement we have negotiated and once the first payment is made to your creditor, only then has Century earned the full settlement fee amount. In review of our program, Century was able to defer collection of our earned settlement fee to allow you the opportunity to take advantage of the settlement offer.

We are sorry that you are not satisfied with your Century program. We understand in these unprecedented times it can make for additional hurdles outside of your program. While your program may have been the best option for you originally, we understand circumstances can change and other debt-relief options may need to be considered. Your Senior Advocate Pam will continue to reach out. We encourage you to keep the scheduled appointments you have set with her so she can review some options with you. Thank you again for sharing your feedback.

Thank you for the kind words, Kim! We’re so happy your program is going so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again!

Thank you so much for your thoughtful comments, Demetricia! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations on your progress in your program and thank you for choosing Century!

Thanks so much for your feedback, Dan! When you enrolled in your debt settlement program, a plan was created for you to meet your specific goals over an estimated time. Every month you deposit/draft a preset amount into your third-party account. While your funds are building in this account, Century Negotiators are reviewing your file for the strategic times to contact each of your creditors to negotiate the best settlement opportunities for you. You are making excellent progress on your program. We’re really glad you are enjoying your experience on our program. With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Thanks again for the review and for being such a great customer.

Edith, thank you for sharing your feedback regarding your Century program. We see your Customer Advocate Jennifer reached out to personally discuss this review with you. We appreciate you allowing us the opportunity to speak with you.

When you enrolled in your program a plan was created based on a few different factors, including your monthly deposit amount, the number of creditors you have enrolled, and the balance of each individual account. In review, your original journey was estimated at 48 months. During your program, you requested to add additional debt that was not part of your original contract. That addition created a change to your original plan length estimates. We reviewed these changes with you verbally & you authorized the additional debt to be added in January 2020.

You are currently 38 months into this debt relief journey. We have successfully negotiated favorable settlements on five of your enrolled debts, and your program was on track with only two debts remaining to be settled. We believe Century would have been able to successfully achieve negotiated settlements on these accounts within the estimated program time had you continue to stay the course with your consistent monthly deposits into your settlement reserve account.

We regret that you are not satisfied with the success of your program. We appreciate you taking the time to speak with Jennifer and wish you the best of luck in the future.

Judy, we’d just like to thank you for taking the time to write this review! Our records indicate that you are no longer enrolled in your debt settlement program. We are sorry to hear you had experienced issues outside of your program that caused additional hurdles. We do appreciate the opportunity to have been of service to you and are here if we can help in the future.

Thanks so much for your feedback, Debra! We’re really glad you enjoyed your experience on our program. With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Our records show that you have completed your Century program! Thanks again for the review and for being such a great customer!

Joshua, thank you for the great review! We’re so happy you loved your experience and can’t wait to get you to your program completion. Until then, we’re here if you need anything.

Luis, Thank you for your positive review and rating! Century has very knowledgeable employees, and we love to hear how well they are doing for our clients. We look forward to helping you successfully complete the journey you have partnered with us on to achieve financial freedom.

Debra, we can’t thank you enough for the kind words about your experience with our team. It’s wonderful to hear that our efforts have had such a positive impact on your life. Congratulations on the successful completion of your program! We wish you the best of luck and thank you for choosing Century!

Thanks for the awesome review, Traci! We work hard to meet expectations like yours, and we’re happy to hear we hit the mark for you. Cheers!

Thank you for your kind words, Elizabeth! We’re very grateful for customers like you and hope your program continues to provide the best possible customer experience.

Thanks so much for your feedback, Sharon! We’re really glad you are enjoying your experience on our program. Our team loves to hear your feedback and that you are staying the course of your program. Hoping you are staying safe and healthy!

Thank you so much for your positive review and rating, Daniel! Our representatives strive daily to deliver an excellent customer experience to each and every client on the program. When you enrolled in your debt settlement program, a plan was created for you to meet your specific goals over an estimated time. Every month you deposit/draft a preset amount into your third-party account. While your funds are building in this account, Century Negotiators are reviewing your file for the strategic times to contact each of your creditors to negotiate the best settlement opportunities for you. You are making excellent progress on your program, and at any time, you can log into the MyCentury portal to see your account balance and watch your funds accumulate. Through our portal and our experienced representatives, we will continue our efforts to achieve your goal of financial freedom

James, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Looking forward to continuing your progress toward better financial health!

Wow!!! We were blown away by your positive words, Sharon. We really appreciate the time you took to provide such a detailed review. We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. With such a positive experience we were wondering if you know about our client referral program. Your friends and family may be able to benefit from our program. Thanks again for the review and for being such a great customer.

Tammy, we’d just like to thank you for taking the time to write this review of your program. We read every review and all feedback is valuable to our growth as a team! In our experience, our clients have expressed a desire to be kept informed of potential settlement offers. We will always present those to you and allow you to make decisions regarding your ability to deposit additional funds into your program. This is not a requirement of your program - it merely serves as an opportunity to expedite your program success. Thanks again for the review and for being such a great customer.

Thank you for your comments, Alexsandro! Our team loves to hear your feedback. Congratulations on a successful program completion, and thank you for choosing Century! Best of luck to you!

Jessica, we can’t thank you enough for the kind words about your experience with our team. Your review means a lot to us and it lets us know we’re on the right track! Our records show that you have completed your Century program! We appreciate the opportunity to provide you our service and wish you the best of luck in all of your future endeavors. Congratulations on a successful program completion!

Thank you for the kind words, Nathan! We’re so happy your program is going so smoothly. If you share your experience with your friends and family that may need debt help too, you could qualify for our referral program. We’d love to provide the same experience you have had with other awesome customers like you. Thanks again!

Edgar, we can’t thank you enough for the kind words about your experience with our team. We are sorry to hear you had experienced issues outside of your program that caused additional hurdles. We do appreciate the opportunity to have been of service to you and are here if we can help in the future.

Thank you so much for your thoughtful comments, Barbara! We value the partnership we have established with you. Our representatives have a passion for building relationships with our clients and we strive to deliver the highest level of customer experience excellence possible for you. Congratulations on your progress in your program and thank you for choosing Century!

Thank you so much for your feedback, William! Our team makes every effort to foster good communication throughout your Century program. One of our top priorities at Century is to provide each of our clients with an excellent customer experience. Our knowledgeable staff is available to assist you with any questions you may have about your program. Additionally, you have access to the specific details of your account through the MyCentury client portal. The portal provides you with recent activity updated, pending settlements, and a convenient chat feature that gives you the opportunity to ask questions without having to call into our office. Through our portal and our experienced representatives, we will continue our efforts to help you successfully complete your journey toward better financial health.

Thanks so much for your feedback, Andrew! We’re very grateful for customers like you and hope your program continues to provide the best possible customer experience. We look forward to helping you successfully complete the journey you have partnered with us on to achieve financial freedom.

Eva, We appreciate you taking the time to share your concerns, which we take very seriously. We see that you Customer Advocate Jennifer, has spoken with you and presented a plan to address your concerns mentioned in your review. Jennifer has begun working on the resolution plan and will follow up with you once all necessary steps have been taken to ensure all of your concerns have been addressed and resolved. Thank you for taking the time to work with Jennifer.

We appreciate your feelings that there may have been a gap in communication about your program details. Our team makes every effort to foster good communication and we have shared your concerns with our team to ensure that these types of concerns are addressed in an accurate and timely fashion.

Thank you again for sharing your feedback. We appreciate the opportunity to continue working with you and bring your program to successful completion.