CashNetUSA Reviews

Poor customer service and online service. I was trying to apply for loan and the online system wouldn’t allow me to update driver's license expiration date and correct address and employment and bank information that was completely wrong. The system just gave me an error message 3 times. I called customer service and waited 20 minutes for an agent to try and help me and she told me she could not correct my information and just said, "Denied," and I already knew that from online denial. The online profile showed a company I never worked for and DL expiration, bank, address and employer was completely wrong. I have been with same employer and living at same address for about 3 years. This is 1 of the worst customer service experiences I have ever had.

CashNetUSA advertises promo codes to attract business. Its online application asks for a promo code but does not acknowledge discounted finances at time of request and operates under assumption that the discount will be deducted at time of pay date. My account was debited for the full amount and did not include the promo code discount. I called customer service requesting the discount be refunded and was declined and treated rudely. I asked for a supervisor and had to wait twenty minutes until "Henry" came on the line and acknowledged that I was a good customer but he couldn't help me.

I don’t know how these people get past the government. This is the biggest con job I have ever encountered. I got a loan for 650.00. Payment came due and they took 115.00 out of my account but it didn’t bring the amount owed down only increased. I checked it every day only to find the amount was increasing on a daily basis. I probably owe them over a 1000.00. I contacted Consumer Affairs in my state and was told an investigator was being assigned to investigate. I doubt that this is true. They constantly harass via email because I changed my phone number. Tennessee State Government will not do anything about them ripping people off.

I have been having issues for weeks on the website with getting error messages on everything I click. I used the chat feature and talked to Samantha, we went over my plan and she was able to extended my payments out for me. I was not able to accept the terms as I was getting error messages and she was kind enough to do it for me. She was extremely helpful! She needs a raise.

I have been using CashNetUSA when I needed the emergency money, I was able to get the loan with the discount applied. Given the history, I always applied the discount when I submit a request. However, this one time, I found that the discount was not applied - so I called the customer service and was advised that it would be updated. I did not know if the discount was applied, so I called again and the customer service advised it was being updated. I emailed the day before the loan was due since I did not see the discount applied on it per the reminder email.

This company called me telling me I had a past due loan in collections owed to them, they didn't provide accurate information when I started to question them. I never had a loan with them, and now they are calling me and harassing me and my family and friends stating they will press criminal charges against me.

I have been looking for a small loan for a month or so now and when CashNetUSA approved me for 5 times what I had applied for, I was ecstatic because I could also pay off something that was hanging over my head. When I spoke to James or Martin (I talked to both) I was told they didn’t work with my bank!!! The only option was for them to collect $145.00 from me to pay for a MoneyGram. Once they received the money from me, they would send my loan money by MoneyGram. Sounds like a SCAM to me... I’m 65 years old and on Social Security!!! Needless to say, I didn’t get my loan and then I had to block their phone number on my phone as they called incessantly! I then received an email asking me to unblock the phone number! These people have BIG BRASS ONES!!!

If CashNetUSA has an application on you over 5 years ago they can't do a new application if you're declined. This is over 5 years ago! This company is not worth my business, they don't deserve anyone's business for that matter. If you apply and get declined then you can not APPLY AGAIN! They literally will not take another application for you ever! They should tell people that! But I hope this review helps people!

He offered me 3000 and first I had to receive 1000 and return it back to him then he wanted my customer service password with Wells Fargo. My bank would not provide it because of fraud problems in the past. I have never been through a more disappointing process. I have spent more than 3 days going through this and because I can't go to my brother's funeral or pay off some debt.

Very helpful Samantha was, courteous and professional. Didn't interrupt and was quick to answer my questions and solve my problems. Not 1 hassle. The chat service this company provides is by far better than most other online companies. Samantha deserves a raise!!

CROOKS. I called today to pay an extra 100 toward PRINCIPAL so the interest isn't so bad. My payment ISN'T due for another 9 DAYS. After getting a SALES person within a few seconds of calling, they put me on HOLD 15 minutes, I called back. On HOLD AGAIN for 12 and I hung up AGAIN... (They put you on hold in hopes you hang up and don't pay them)... They told me that I CAN'T choose where my payment goes and if I pay, it will ALL go towards the payment that ISN'T for another 9 days. I said I WANT TO PAY and put it towards PRINCIPAL ONLY and still make my April 6 payment as SCHEDULED. **.

Samantha was very knowledgeable in her position and was able to assist thoroughly and save me time... Thanks CashNetUSA. AWESOME AWESOME AWESOME... LOL. THANKS MUCH. Can't complain. Very satisfied. Such an awesome company. Thanks again CashNetUSA.

Quick and easy! Thank you! The process was simple and convenient, an email sent with my voided check as a jpeg and the process was then completed within seconds. Making a phone call is not always easy so online chat and verification are well worth the minutes it takes rather than sitting on the phone and waiting.

CashNetUSA seem to be extremely helpful when I needed help out of a jam for a payday loan. The money was very easy to apply for and get approved for. However when I went to pay it off early oh, I called to get the payoff amount and was told how much it was and I set up a payment for the payoff amount online. Now a month later they have deducted almost the full amount again and when I called them they stated that I hit the refinance button when I made that payment and that I simply made a larger payment and refinanced my entire loan! How can that be! I tried talking with the manager and I got absolutely nowhere. I understand that they have high rates and interest but how I could pay almost $2,500 yes, in two months for an $850 loan I will never understand!!! I am now seeking an attorney! Beware of their practices! This is predatory lending if ever there was!

I spoke with a rep through live chat about my payment and the rep was very helpful and the problem was solved in a very timely manner, I would definitely recommend CashNetUSA to family and friends. I was set up on a payment plan so I would have no problems with my bank account.

Samantha was wonderful and very professional! She handled everything for me and made the experience a breeze!! I would recommend everyone who is in need of the services to this company! Thank you all for what you do for us!! Great customer service is rare but your customer service was excellent!!

I appreciate the helpful staff that CashNetUSA has. While I am looking forward to the day that I don't owe them, it has been helpful to have the line of credit in a pinch. Furthermore, when I have needed assistance, they have been amazing!

I was in the process of applying for a Flex loan this morning and I was a bit confused about the loan amount and repayment options. I utilized the live chat option and was connected with Tamara. She was very professional and patient. She thoroughly answered all of my questions and waited while I finished the online application and verification. I would like to thank Tamara for all of her help on today. She helped navigate me through this process!

These people are crooks. You make a payment that is twice as much interest as principal. It is a debt trap. When you talk to them as I did about how you can’t afford it they tell you too bad. Never ever use this company. They are crooks who prey on hardworking people who needed help. I will never use them again.

Borrowed from this company was told the payment was x amount monthly but then they start saying twice a month the amount would be taken out. Called. Talked to so many people for so long and got nothing but a run around so called today to pay off the loan doing a loan transfer with Bank of America. Getting all the information from CashNet was like pulling teeth. Had them on one line Bank of America on the other. Bank of America is finding CashNet information before CashNet is giving it to us. Bank of America is awesome. Says no problem. Their money is on the way to CashNet. All this time we are either on hold or bouncing from person to person. Finally we get them to stay on the line and tell them the payoff is on the way and then they say they don't accept loan transfers from the bank.

They do not give you the interest rate until after they fund the loan. I asked them how much I owed on the loan. They said $934. After I made the payment they changed the amount to an additional $675. I asked, “Are these calls being taped.” They said, “Yes.” I said, “I asked you how much I owe why did you not give me the full amount.” Never use this loan.

I had the pleasure of chatting with a Mr. ** this morning. He was extremely professional, courteous and expedited my request. I wanted to inform CashNet about Mr. **'s standard of excellence which he applied to our interaction. Thank you, Don.

I was needing to get cash to help with bills so I decided to give these guys a try since they bugged me with emails all the time stating that I was approved for $2,000. BIG MISTAKE!! The money came into the account easy but payments were never the same. I installed the app so that I could see what the payments were going to be and they would change. I could look Monday and it would say 250 due on the 15th and look again Wednesday and it would state 350 due on the 15th. Once they took money from my account on a day that was not suppose to be a payment day and made my account overdraw. I would call them with the problem and they would finally answer the phone after 30 minutes to tell me of all the paperwork I would have to do and wait 24 to 48 hours for an answer. UGGG I'M DONE WITH Y'ALL CASHNETWORKUSA!!!

I just wanted to give Tamara recognition. She was so professional and helped me with my stressful questions, and was so quick to get me the answers I needed. She is why I love CashnetUSA! Please make sure she is recognized for Great Customer Service! Thank You.

Samantha, was amazing and very helpful, she answered every question I had; she help me step by step and answer all the question very clear and with lots of patience... I’m very pleased with the customer service CashNetUSA has and I will definitely recommend you guys to a friend.

My money paid in full!!! The customer service person forgot to close out the paperwork. So, CashNetUSA took money out of my account... They recognized the mistake but want me to go back and forth to my bank and send paperwork to prove they took money out??? It's been a month, CashNet still want me to get this paper and that paperwork... I'm not the one who made the mistake, CashNet did... The managers that I speak with aren't any help. I'm just done with this high financed company. I finally disputed the money using my bank. MY ADVICE. RUN FROM CASHNET. THEY AIN'T RIGHT!!??

The loan is crazy, easy to get, and should be a security concern. Basically a name, social and address and boom! Where would you like your money deposited? My first loan with them was an installment loan for $700. I have no issue paying back money. I paid that off. No issue. Next time I got paid. I took another loan not too long after for $500. My hours were cut but I figured everything was all ok because it too should be an installment loan like last time. WRONG! It changed to a Payday advance at their own leisure that needed to be paid next check. So I borrowed a lump of money from a friend to pay the principal and whatever interest was on it. Logged in the day before a payment was due for $84.24 and paid $530 which is what it said was due as a whole.

CashNetUSA is a total rip off!! DO NOT USE THESE GUYS!! In December I looked into getting a loan through them & when I saw that their interest rate was over 200% I decided not to go through with the loan. However, unfortunately somehow the loan still went through & toward the end of December they deposited $600 into my account. I didn’t realize this until January when I received an email from them stating that my payment was due! Right away I contacted them saying that there must have been a mistake & the employee that I talked to acted like I was lying. I then went to my credit union to see if they could help me & of course they did!! After getting a loan through my credit union to pay off CashNet, I contacted CashNet to get a payoff & to pay the loan off in full. I was shocked & when the employee with CashNet told me that within a month’s time my total payoff was now over $800!!

I had run into a setback and couldn’t make a full payment but I talked to Samantha and she helped make a payment plan that really helped and she was really nice! I will always recommend CashNetUSA. The service is always great!

DO NOT borrow from this company. You are only digging yourself a bigger hole. It sounds like an answered prayer but it’s NOT. I borrowed $1,000, average payment $350 a month. After paying $795.90 my balance is still $1044.00!

Samantha made my loan payment arrangements for me so I could understand how they were coming out. That way I do not overdraft my account. I really do thank you all for helping me with my loan. Look forward to doing business with you again. Thank you.

I had to use your chat services today and was greatly helped by Samantha. She was wonderful and I appreciate her help. I think she is a great person and she helped me solve my problem with kindness and respect. I hope all of your employees that work on your chat services are as good as she is. This makes it easy for your customers. I hope if I have to use chat again I get Samantha next time as well.

Needed info on due date. Customer service was very helpful and explained everything so to understand what my options were and how to proceed. Would definitely use live chat again in the future and would recommend any who has a money situation to use CashNet.

Agent was very helpful with my request and was able to do what I asked right away. Was very friendly and assisted me in a timely manner. Each time I have used CashNet they have been very friendly and helpful. I would recommend them to others over other companies I have dealt with.

Don was the representative that was helping. I was not understanding the payment arrangement, and he took the time to thoroughly explain everything from top to bottom. His customer service was superb. He walked me through everything and was sufficient!

I wish I never applied for this loan. Very high interest rates and when you pay early it seems like you're never getting the balance down. Such a rip off... This is a way to keep us in debt. I just made a early payment. It's still over a thousand. It's like they are charging 120 a day. Never again. I repeat never again... Very disappointed.

Samantha was great in helping me with my questions about my loan. She took care of everything on her end and I just signed the paperwork. Great lady!! Great service!! I would be happy to receive another loan from you guys!!

Mary made the process easy and hassle free. I truly appreciate her help! I was very stressed about my payment date and she was able to give me a few more days to pay. This took a lot of stress off my shoulders. For a person going through tough times this is such a relief.

Customer service rep Samantha was very nice and kind. I did a chat with her as I was having difficulty getting someone on the phone and she took her time to explain the process to me. She also updated my account and provided me with informative information. Was very satisfied with the chat and Samantha's customer service skills.

Don assisted me in chat with moving my due date for an upcoming payment. My work has changed my pay date, and I only have 1 check stub that reflects my new payday, and I'm not going to have the funds for my payment that was due in 2 days. He assured me he could move that payment out 1 week as a courtesy and to give me time to send in 2 paystubs with the correct pay dates on them. This put my mind at ease to know I wasn't going to have a negative payment in 2 days!

Chat agent "Don" was very efficient more so than women agents. Handled in an timely manner and was knowledgeable. Chat is faster than telephone... You wait forever on the phone for an agent. Thank you.

I applied for a loan with CashNetUSA and my experience was very excellent. And my communication with CashNetUSA personnel was superb and their assistance in regards to my loan was treated promptly and professionally. I highly recommend CashNetUSA to everyone who is in need of extra financial assistance. You will be content with their ability to make your experience a positive one. Thank you CashNetUSA.

So good to work with, prompt and professional. I have used CashNetUSA for over 12 years randomly as I have needed assistance living paycheck to paycheck. I have been a single mom and have unexpected finance situations to adapt and overcome at many different phases in my life.

Mary is very helpful to give and do the solution on my problem. I needed to adjust my payment date due because my payday falls on a weekend so I am not sure if my paycheck will be debited early than expected. I asked at the same time Mary suggested to do adjustment.

Ms. Samantha was awesome and professional. I'm sure she is a valuable asset to your company. I'd like her to assist every time if need assistance in the future. I'm glad I found you guys or you all found me. It has only been a few weeks ago since I initially submitted my first request but the experience has been great.

I had wanted to previously defer a payment but was unable to get ahold of anyone before Christmas. Today I needed to defer a payment because of the Holidays and my whole family having the flu and Mary was great help. Quick, easy, and to the point. Thanks so much!

Resolved debt consolidation rapidly at affordable rates, removed fear, honors, compassionate, Professional. I'm very blessed they were able to help me purchase a computer for furthering my Education. Excellent services.

I had recently called up Cashnet USA to make a payment and reborrow the money because I hadn't earned quite enough to pay it off. In order to reborrow the money quickly, I had been told that I can make a payment early by debit to be able to borrow the next day. I verified with the customer service rep that this was policy and they assured me they were performing the process correctly as they were doing it. I find out the next day that they had just let the regular charge go through which requires two business days to clear, which is made worse because of the bank holiday over New Year's, the funds will not go through for nearly a week when I needed the money today.

Samatha was a great help to me today. I have always had great help from CashNet. I paid off another loan and applied for a new one. She walked me through the steps and stayed online with me the entire time. I would recommend to anyone who needs some help.

I chatted in today to get assistance with applying for a loan extension. I am so happy Samantha was there to help! She provided to me all the options I had available. She also noticed I had some additional options. She ensured I would have all my questions answered in one chat and volunteered to stay with me while I reviewed my email and signed the necessary documents! This is what I consider exceptional customer service. She helped me in any way she could. She's the best! Thank you Samantha and CashNet USA!

I was helped by Mary with difficulties I have making my upcoming payment. She was able to assist me with a payment plan and answered all questions I had concerning the plan. Mary explained all the details of the payment plan in terms that made it easy to understand and I felt a sense of her really caring about my situation.

Mary helped with my adjustment to my payment due date that was schedule for the Dec 29th to Jan 16th. She was quick and efficient! CashNetUSA has really been there when I need them. I would recommend to any family members or friends. Thank you for all your help through the years!

Always extremely helpful and flexible when figuring out repayment options. I took out a loan and after was let go from my job after it was funded. You guys have allowed me to change the due date and go on an additional payment plan after changing it.

I needed assistance in moving my payment due date forward by two days because I would be out of town and unable to manage my bank account and my chat agent was quick and efficient in doing so. She made it easy and worry free for me. Always pleased with CashNetUSA.

My chat Rep. Mary was excellent in solving my question for a loan extension. She resolved my issue quick and fast. It's nice to have people you who know their job and the business behind the scene. Thanks again to Mary.

Successfully satisfied my extended loan due date. Due to the Holiday my pay date on my job was pushed back a day and CashNetUSA accommodated the extension for the date of my pay with no extra fees. They've worked with me to assure no overdraft fees on my bank account. Thanks CashNetUSA.

This is a rip off 299% interest. You never get it paid off. I paid extra on my account and they didn't apply the complete amount. Please don't get caught up in this!!! You pay 300 dollars. 91 goes to payment. The rest they pocket.

Everything was precise and quick... Thanks for being sensitive to the holidays and pay... This extension is appreciated... I won't be delinquent in my status because you guys are working to make this experience as great as possible... Thank you again.

Mary was great to deal with on chat. The wait times on the phone is outrageous but the online chat was quick and easy. I have had no problems with any representative of CNU. I will most definitely continue to use them. I would recommend this to anyone that asks me about it.

I was trying to do an extension on my account and was having some issue. I went to the Chat button and I received Mary... she was very kind, helpful and patient. I would have any of my friends go through Mary and CashNetUSA for their quick help in getting some extra money in their pocket. The process has been very easy and helpful. Thank you Mary!!!

I really needed a loan and applied and was approved the same day. What a very big help CashNetUSA was to me. I will use them in the future and highly recommend them to anyone else needing a loan. Thank you all so very much.

Just got off of Live Chat with Mary and the assistance she provided for me was tremendous. She went step by step with me and answered all my questions promptly and professionally. I was pleased with the interaction with Mary and the Live Chat.

Samantha made my experience pleasant, simple, and fast. She was patience and assisted me through the whole process. Thank you CashNet USA for wonderful people like her. I would recommend this company to friends and family because of the quickness of the loan process and the friendly reps.

My experience went very well. Your rep had the ability to understand what I wanted and in telling me what to do. Thanks to her for being patient and kind and not showing any signs of frustration at my sometimes weird questions. Getting old and don't always get the right words.

Don was super informative with the facts, with my situation of not being able to make my payment tomorrow. He told me I can push it out to my next payment due which is after Christmas! This helps immensely! Thanks CashNetUSA.

I needed to extend my loan due to unforeseen circumstances. I logged into my online account and hit live chat. Within seconds, Samantha, was there helping me! Samantha was able to arrange a payment plan that was very beneficial to me. Very friendly, super help and extremely quick.

I have had loans with them. I have paid them no problem. I sign a contract that said I was approved. The day before they withdrawn the loan. They didn't let me know they had done this. I was depending on this loan to get Christmas gifts for my grandkids. When asked when I emailed them I didn't a real answer even though I have been a good customer with no problems.

This Is my second time enduring a live chat with CashNetUSA, I love the fast and great customer service!! Always there to help me solve my questions and concerns. :) Keep at it!!! I needed help canceling out a current pending loan which I believed I wouldn't be able to opt out of but Don helped me with no problem!

Michaela's great customer service skills showed through the chat. Sometimes through chat things come off the wrong way. She assisted in updating my bank account information promptly and helped with completing the loan process and made it as painless as possible. She was GREAT!

The live chat was very helpful. This seems like a very workable solution to those needing fast cash due to hardships. The payments are not unreasonable and there is no time limit to pay off. There is also no pre-payment penalty. This is much better than a payday loan.

I needed an extension on my due date. I was not eligible for that but I was put on a payment plan which actually fit my needs even better! Samantha was incredibly helpful and stayed in the chat with me to make sure it went through ok. Thanks, Samantha!

My experience with the online application process was great... Michalea was very helpful and informative and pleasant. She made sure I understood everything involved and made sure I finished the entire process before leaving me. The process was quick and easy.

I received excellent customer service. My representative stay with me until my application was complete and I was 100% satisfied with my results. I made several mistakes on my application and didn't know how to fix it and the representative helped me to get everything fixed. Thank you for your professional service.

I was having a problem typing in the amount where I wanted to transfer over some funds to my account and was not able to. Mary helped me and we got this transaction taken care of. She was very helpful in getting the funds transferred for me. Thanks very much.

I would like someone to know I was on hold for 57:00 and after being on hold for 36:00 minutes I tried to see if the live chat was available and Samanath came on the chat helped me pay off my loan and advised that I could receive new money by tomorrow by using my debit card to pay off. This took us about 15:00. I will never call the office again I will use the live chat. Thank you Samanath for the great service and seamless transaction.

Samantha is the best. She helped cancel one of my payments because I had two pending payments and she answered all my questions plus gave me some extra important information. It’s nice to know you have someone to talk to when you're needing help and don’t have time to call the customer services line.

For some reason my payment was canceled and when there was a revision to have the payment taken out the following day, it locked up my contract and didn't allow for me to change the future payment. Samantha was very helpful and offered me a payout plan due to the troubles. During the holidays, a payment plan is DEFINITELY helpful! I appreciate her working with me and taking the time to understand the problem. Happy Holidays!

Samantha, my customer service rep, was very patient and helpful. Although I don't like taking out loans, this service has been a lifesaver. I would recommend CashNetUSA to others who may be in a tight spot. A great resource when you need it.

Samantha was a great help. Walk me thru a small issue I was having. Was just so helpful. Thanks for have such a great employee that would walk someone through the whole process like she did. Plus made sure that my email was received on your company end. Just had a great experience via the live chat.

I asked for a scheduled payment due date change via online chat. Mary responded quickly and professionally. After verifying my identity, she told me what I needed to do to effect the change. She offered to make a courtesy payment due date adjustment for me and offered to mail the confirmation after I agreed. Mary is a stellar agent for CashNetUSA. I hope the company values her thoroughness and professionalism and reward her financially.

The chat agent, whose name escapes me, did a phenomenal job. The system was reading my next pay date incorrectly. They helped me identify the issue, find a solution, and work through the fix using clear and concise language and with plenty of patience. I really appreciated the quality assistance they provided.

Had a chat with Mary this morning... She helped me add a debit card to my account. Mary was VERY helpful... Great Customer Service. I had tried to add a card 6 times over the weekend with no luck... Mary did it in a minute.

Honestly, when at first I was trying to update my information on the website and kept getting error messages, I thought this would be the worst experience and I almost gave up and sought other options. But I entered the live chat before giving up, and Michaela was amazing. My updating issues were ALL addressed and fixed and I was slow stepped through the new application. Wonderful customer service! Thank you!

Jazz was so helpful, polite and patient in helping me with all my questions and paperwork. She made the process quick and easy so I could get on with my day. I have used CashNet several times in the past and have never had an issue with understanding the process of receiving a loan.

I have done business with CashNetUSA for a few years now. Customer service is always outstanding. Today I called to reschedule an approaching payment. After unsuccessful attempts to reach a representative on the phone I tried the live chat function and was helped immediately... Thank you.

CashNetUSA helped during a difficult financial time. Once all my paperwork was in, I was able to receive the funds I needed quickly. Customer service was great and helpful. Fees are a little high but that is to be expected when working with a payday loan company.

The APR on a $2,000.00 loan is 299%, yes, two hundred ninety nine percent!!! They make it almost impossible to pay off the loan. I used to get a $500.00 cash advance and pay $570.00 at the end of the month, but then, after being a "valued customer" for so many years, they raised the loan amount and the APR as well. So much for being a valued customer! I will NEVER get a loan from them again. Don't waste your time in applying for a loan with these guys. They will rip you off for as long as they can.

I had the absolute pleasure of chatting with Jazz today. I am very impressed with her professionalism as well as speed of resolution concerning my request. I also am a professional in the CS industry and applaud others that demonstrate... excellent customer service.

It was a fairly easy process. This will only be used for emergency situations. I will hold it in reserve. It was a pleasure dealing with the online chat person. They are very helpful. Now we will just wait for the process to be done. Thank you so much.

Your chat specialists are angels. Samantha helped me out in a dire time of need, and I am extremely grateful. I had a medical emergency and your team was right there to help me, no questions asked. I could cry. Thank you, thank you, thank you.

I was a very nervous and had several questions about how this all works. Justina patiently answered my questions, she put me at ease by her kind and professional manner. She is a real gem! I really appreciate CashNetUSA's help in my time of need.

Mary helped me so much today. She answered all of my questions and helped me to set up a new payment schedule when I was having a financial hardship due to medical bills. She was sweet and informative and made me feel like a human. Many times when you're in trouble financially there is a lot of shame/guilt associated with asking for help but she made me feel like a valued customer. She is the reason I will stay with CashNetUSA.

Samantha (I don't know her last name) was extremely sensitive and knowledgeable about my situation. It was done fast and efficiently. I did not feel like I was being pressured or anything. Hopefully if I have any more questions it will be answered like she did! More agents like her please!

When taking out a installment loan at cashnetusa make sure you read about their interest rates first. Very important! I took a loan out for $1450, in two months time in was charged $619.95 already in interest and that's on top of a $ 260 transaction fee just to get the loan. I paid it off in 2 months and with all of the fees, interest the total payoff was $2330. A two month loan cost me almost $1000! My bank paid it off for me. I had two years to pay their loan with total interest fees of $200. Now how desperate are you really?

Well let me say I am really regret taking money from this company. True they helped me out of a financial bind but the payback on this credit line puts in a worst financial mess than before. I specifically asked the CSR what my payback would be before taking this money. He kind of kept dancing around the question. I borrowed $200.00 and have to make a payment of $100.00 each pay period. If you don't make that much it will through you in a bad financial mess. The way the contract is written makes it sound much different. This month all my bills will be behind and no Thanksgiving dinner due to CashNet... Thanks so much.

Hello, I personally want to thank CashNetUSA for being there for me when I needed some help during my hard times, you are a very dependable company, and very helpful. Thanks again for the loans. The staff was great, and all the loans showed up on the day they said it would be there. ☺

Michaela was perfect! She answered all my questions and got me approved for a loan! I will tell my friends and family! I was very pleased with my fast and friendly service! I will come back if I ever need another emergency loan! Thank you!

I was applying for a loan but had issues with the promo code. I contacted customer service via live chat and the lady that helped me was very knowledgeable and guided me thru the process. She direct me thru all the steps and solution. Also provided information on the emails I should receive as response on the issue. In general very nice and helpful.

Had a great experience with Michaela, She was very knowledgeable and helped me with exactly what I needed. Thank you! CashNet has always been very professional and the customer service is off the charts! I will always recommend Cash Net to anyone that I see needs a great loaning experience!

Michaela was very helpful. Good job. Thanks. You all are the best in the business. You always handle any small problem that I may have, which has been very few in the past six months. I would always recommend CashNetUSA for payday short term loans.

I did receive quick and courteous service. The representative I spoke with was informative and she answered my questions promptly and efficiently. I hope all the representatives at Cash Net USA are as nice as she was. She told me the time and date to reapply for my new loan. Thank you.

Today is a good day. Thanks CashNet USA. All your representatives even the online chat did a good job in helping me pay off my old loan and re applying for another. GREAT JOB Team. Thank you for information and help you provided with a Good Altitude.

All questions answered - helpful; provided basic information requested; chatted with Michaela; wanted ballpark info on loan info for a family member on number of payments that would be required & approximate amount of payments to ensure payment amount would be feasible - will relay info to family member - Thanks.

I had a wonderful chat with one of the agent of CashNetUSA. It was fast and easy. I had no problem. We did the application less than 15 min. Just like they said fast cash, simple process, Dedicated service. I recommend them. Thank you CashNetUSA.

Mary from customers service, handle my situation with care and professionalism, bringing my loan status to paid off. As always CashNetUSA do a great job in handling my issues and also any of my needs. I would like to say to Mary thank you again for your help, have a great day.

I think this CashNet USA are a great help for families living pay check to pay check. The fees are reasonable and the promo emails help a lot! Of course the company needs to make a profit somehow, but it seems fair and again the promo emails are there to take advantage of if customers pay attention. I would like to say Thank you cashnet USA. I am a single parent that have nowhere else to go in hard times!! I use the web service but the overall service model itself is great!

The rep Michaela was excellent, very patient, very informative. Wish all reps could be the same. She is an asset to your company. I had forgot I had an account already and she told me step by step how to update my account and the process. Very very helpful.

Customer Service is always perfect and always goes out of their way to help me! CashNetUSA is in my opinion the very best company with the best prices when you need a little extra help. I will recommend CashNetUSA to all my friends and family who need a little extra help, and need fast friendly service.

The representative that helped me was very knowledgeable and friendly and helped me resolve updating my account information. I would definitely refer your company to my friends and family. Michaela was patient while I worked on getting the information e-mailed into the support center and was able to help me get everything I needed taken care of in a timely manner. Thank you!

I chatted with Mary today and she was so efficient and pleasant! I needed information on how to reapply after I completed a payoff, and she provided the information I needed in a timely manner and was so hospitable as well! Chat conversations can sometimes be very dry, but Mary made the experience very pleasant and took care of all my needs!

Michaela was the greatest. I asked how the rebate program worked and she provided me with info for that as well as a step by step on how to apply and use the promo code on my loan. Very insightful, provided me with all the information I asked for PLUS more! 10 out of 10. Would recommend!

By using the chat feature, I was able to ask a question about my loan status. The representative was very helpful. She answered my question completely and thoroughly. And it all took less than 5 minutes. The representative was very respectful and made sure all my info was correct as well.

The rep I chatted with was very patient and efficient in helping me. I would recommend this company to others. I was assisted from beginning to end on my application and walked through the process. This was the best customer service that I have received in a very long time!

I forget her name, I suck at that, but she was amazing and very helpful. Would rate her 10/10. She took care of my problem very quickly and made sure I knew how to make my payments work with my new work pay dates. Superb service, and very quick and responding.

I applied for a loan with CashNetUSA and was told that I have to pay $200 deposit for the loan. Didn't think twice about it because they have a great review with the BBB. After that I was told that I had to pay an additional $450 to receive my funds. I told them to cancel my loan. They never told me about a cancellation fee and said I should receive my $200 within the next 2 days. Still have not received my money back and it's been 3 weeks. I need that money. If I didn't I wouldn't be so mad. Cashnetusa takes advantage of the working people in making them believe they are approved for a loan when they're not. It's a scam.

I was overly pleased with the service today. I expected a 24 hour or more processing time for what I needed and it was completed before the end of my chat session. This was a very positive and over the top performance by the rep.

Michaela gave excellent customer support and provided information needed. The representative made the change to my state ID expiration date. She also provided me information on changing my pay cycle and amount if I am applying for a loan. Great customer service.

Michaela was extremely helpful and was able to answer all my questions. She was knowledgeable and put some of my concerns to rest. She was able to answer my questions without any trouble. This opportunity just comes at a great time and CashNetUSA is great!

Honestly I've been with CashNet for about 1 1/2yrs. Yes they were there when I needed the funds the most. Guess what? I am still paying them back from the first loan back in 2015. SMDH. Interest rates super high. I recently contacted them about my pay schedule. I notice they were taking out the payments too early. Which wasn't their fault at first. I just needed to update them with my new job information. Which I did. They canceled the payment broke it up over 4 payments. Moving forward they still took out the funds on the wrong day. Now my account is overdrawn. And they tell me it doesn't come in effect until 2-3 check cycles like WTF. I HAVE TO CALL THEM before each payment to get them to stop it and correct the dates. Such a Hassle. My advice to you do not accept a loan from them unless you can pay off on the next check. Interest rate should be illegal.

After using them several years, now they want to turn it into a scam artist job it seems. The customer service people were rude and had no intention of helping resolve the issue they caused. The issue was payment options only, and it would not had been any different than when we used them before. However due to their customer service we never will again.

I am very pleased with the result of my "chat" with the agent at CashNetUSA. She was very helpful and knowledgeable. I have and will again recommended your company to a friend. And I know they are just as satisfied as I am. Whenever I call I always received courteous and prompt service. Thank you all again.

Michaela the agent helped review my loan app and was able to help with my loan in providing a discount for me on the fees. She was able to assist in finding out if I was eligible for a increase in my loan. I was not eligible but the discount promotional was very helpful. Thanks again Michaela for assisting me in this process.

Great loan company who is very straightforward without featuring numerous sneaky fees. They sent me a promo code for my second payday loan which shrunk my only fee. They understand people who are in a financial pinch - not a fun place to be. Michaela was my lovely online agent today and very helpful with promo code question and last page of application.

Had a need to modify my loan agreement. Very helpful, changes made quickly by very friendly staff. These people are always A1 for service. Have had many loans with them over a couple of years and have always been satisfied and treated well. Love them.

Living life when a problem comes up with my Bank and I'm not able to make my loan payment to CashNET... I contacted them right away. The very nice lady I spoke with helped me with no problems. I'm to pay 1\2 this pay and remainder next pay... Thank you.

This has been a life saver for some time now. It's the easiest way to grab a loan and it's not expensive like the other loans out there. Being able to have the extensions is well worth the money to be able to wait and pay when you can. It makes everything that happens during the week easier to deal with.

Great service, the chat person was helpful and quick in getting me what I requested. No long time waiting for the service I needed. Thanks for your promptness in assisting a truly satisfied customer. Keep up the good work and I know I will be recommending your great services to friends. Thanks AGAIN...

It was very helpful to negotiate a payment extension with CashNet using their online Chat representative. I am sure to use Cash Net again if it is necessary for my needs. I am a repeat customer. Thank you thank you thank you Cash Net. I am tired and must go to my doctor appointment now.

I have had a really good experience with your service. My cash needs have always been met. Requesting funds is easy and the response time is very fast. I would definitely recommend this service to my friends and family. Keep up the good work. Thanks.

Needed my due date moved by 2 days. I am happy! Was quick and efficient service! I appreciate the online chat! So much easier than calling. Always prompt service. They try hard to keep happy customers. Would recommend them. Never had another company to be so cooperative.

You'd be better off going with someone else. I recently signed in to fill out an application and before I could even start filling it out, they said it was declined. I tried once before 5 years ago and that was declined then. So I guess once declined always declined. Better off going somewhere else. Maybe Spotloan or Ace Cash Express.

I ask how many payments I had. They were very quick and in clear English. Very very nice. I would do a live chat anytime and Cash Net is one of the best companies I have ever dealt with and I appreciate all you have done for me.

Used chat to resolve payment scheduling issue. I had a response within the two minutes suggested by the chat window. The chat service rep Mary was very helpful and responsive. She couldn't do what I requested but suggested an alternative. My problem was resolved to my satisfaction.

Highly recommend this company for loan needs. I had a payment due this week, and unfortunately we were in the direct path of Hurricane Irma and have thus far been out of work for 5 days. Scared to death that I would be in trouble for not being able to make my payment, but CashNetUSA was so kind and offered their well wishes, and extended my loan repayment. It's nice to see that companies still have compassion when things are beyond our control.

I paid my account off and $77.40 was withdrawn from my account on 9/6/17. It was explained by customer service (cs) that when the account was paid off the automatic withdrawal due date was approaching therefore, the $77.40 was withdrawn. Ok, understandable. Well, I waited on the line for approximately 10 min while the cs rep processed the return of my $77.40. When she returned she assured me that I would receive my money within 3-5 days. She also stated while I was on hold that she had to get the approval by a supervisor to approve the transaction.

Being as I use your service regularly, it was as always fast, courteous and easy. I have noticed that reporting times have increased, so renewing is a little more involved, but not too much so. I will continue to make you the go to, one stop shop for emergency funds. Thanks again for the help.

This is a very reliable loan department. I have had a great experience with this company. Would love to pay back maybe two payments. That would be much better. Maybe if we could have access to calling CashNet. Thank you for all your help. You are always there for us.

I am unable to make tomorrow's payment. After chatting with Mary and explaining my situation she did an excellent job, and really helped me out of a dire situation by putting me on a payment plan. Thank you Mary! Great Job!

The system would not allow me to make a draw. However, Mary was helpful and prompt in helping me solve the problem. I would recommend CashNetUSA to anyone that needs a helping hand. Quick and easy with a prompt decision and courteous people to help if you have any problems.

My experience was easy and surprisingly quick. The reps were very patient and helpful. I had no problems with getting my loan. I would recommend to my friends and family. The reps were all may I add very courteous and friendly. I am very satisfied with their services.

Staff is excellent. Very respectful and helpful when I call or chatting online. I had a problem with my pay dates. It's like when my payday fall on the weekend my bank will return for none pay therefore it cause me an extra $25 charge. But your staff is very helpful to get resolve. But it's coming up again in October.

I had no problems with CashNetUSA, until recently I called to have a payment postponed. I was able to get the payment postponed, however they failed to tell me that they was gonna take two payments the following pay period. I told them I was never told that there would be two payments coming out. I was told the managers would review the call, and if it was never mentioned I would get the payment back along with the NSF fee that the bank charged me. Wouldn't you know supposedly I was informed (Never happened). This has caused a domino effect to my account. Meanwhile I'm not eligible to postponed another payment. I received an email the day of, that I was being charged two payments. At this point I want to pay them, and be done with them. This place is a scam to keep poor people poor.

I had an urgent request to make a payment plan on an upcoming payment. I'm at work and really couldn't leave my desk to make a private call into CashNet USA. So I tried the Online Chat and was helped immediately. The person was very helpful and professional. I've never had any issues with CashNet USA. I love you guys!

I am very satisfied with the service! The agent was very helpful and details orientated! Information that she gave me was everything I needed to know and she answered all my questions. The line of credit program is such a help for people like me. Your customer service is excellent as well as your online friendly payment system. It is very convenient and user friendly. I guess my experience so far is wonderful. Keep up the good work!

Service is impeccable!!! The staff provided me with a fast response walking me through the process. I wouldn't go anywhere else for my payday loan needs!!! Fast, prompt, polite and always there. What else could you ask for! Thanks again CashNetUSA.

The loan application process has been super easy. I am currently awaiting approval and funding, but when I had to reach out a customer service representative via online chat, she was so helpful and answered all of my questions. Many thanks to Mary for being so kind and informative.

I did not have a good experience by telephone because after waiting for over an hour for someone to answer, I hung up. The next day I attempted the online Chat method and was successful. I would recommend for short term assistance.

CashNetUSA has excellent customer service. I enjoyed my experience. The calls are answered expediently as well as the chat sessions. The loan process is quick and as I stated the excellent customer service helps to speed up the process. Thanks.

I couldn't get the loan section to work so I used your chat feature. Mary was so very helpful and processed my transaction very quickly. Very satisfied with your service and the professionalism as well as your company. I won't hesitate to use you again, thanks.

I have been a single mom for 21 years. In making sure that the bills were paid my credit has not been the best. In an attempt to start rebuilding my credit I have been using CashNet services for approximately seven months. The customer service has been great and the prompt assistance is a huge Plus. Thank you for offering the service to those of us that need it. And thank you for providing Representatives that are knowledgeable and willing to help.

You have always been fair and are always ready to answer any questions I may have. And you are safe to do business with. Some of the other companies are scam artists and your employees are quick to advise this as a lot of us are caught unsuspecting and end up getting ripped off.

I had applied for loan and by the next day it was in my bank account. I never had a problem in receiving the money. The person who helped me was very nice, considerate and very helpful and explained everything to me very clearly. I would highly recommend for people use CashNet.

I spoke with my representative that was automatically selected for me and she was very professional and courteous. She assisted me by answering all my questions and being very thorough in her explanations to ensure I was not misinformed or felt unclear about anything.

Quick and easy loans. Just would like to see better discounts for returning customers. I've been a customer for over a year and haven't received any discounts greater than 25%. Would like to see that change in the future. Quick replies from customer service is great.

After applying for a loan I was given a credit line. I proceeded to transfer a portion of the funds to my bank account. To my surprise a few hours later I was notified that I was turned down! WHAT? After I was given a credit line... Customer service kept me on the phone for 15 minutes and all they could say was they were sorry... LOL.

First of all, I took out a loan with this company back in 2013. I paid it off within about 6 months because I couldn’t afford the payments!! I even had to borrow the money to do this and my friend put it on his credit card. Now, 4 years later, they claim I never paid it, so they sold the debt to a debt collector who they claim called me numerous times... they did not!!! Now will they even talk to me... as they keep saying I have to call the debt collector who I did call. But since I paid company, they say I to call the company!!

CashNet helped me out when I needed it. Thank you. I will recommend this to everyone I know that needs cash for an emergency. This was the easiest and fastest way to get a loan. This is better than a payday loan and I don't have to pay a lot of interest rate back.

Sometimes surprise expenses come up and there is no way to cover them easily - this is a very easy way to get a quick advance. I nearly always pay it off on the first repay - which means it is more affordable.

I have been doing business with the company for over 2 years now and I have never had a problem with any services that I have used. It would be nice to maybe see a quick emergency load for same day. But services are still very fast and efficient. I have and will continue to refer the company to my friends and family.

Michaela who is a chat agent was very helpful and understanding during the whole process of getting my loan. I was having issues with setting up an account and Michaela helped me all the way through the loan process from registering to getting my loan documents.

Awesome customer service!! Always friendly and understanding!! I would recommend any one to try CashNet!! I've called and talk to someone several times and they have always helped me whether it's for an extension or to make payment arrangements!! Thank you guys.

Yes I would recommend a friend and also family. I was very excited when my daughter Mieashia ** recommend me to your company. There is nothing that needs to be changed. Everything deserves five stars especially when reaching out when it's time for loan to be due.

Don was extremely helpful and professional and answered my questions very succinctly. This service is very helpful to me and you've provided great customer service today. I would definitely recommend. Thank you!

My experience has been nice, I am happy with the customer service. I like the reminder emails about upcoming payments. When I need to contact someone about account it's pretty easy. I feel the interest is a bit high, but getting the loan is very convenient.

I got excellent service. It helps me get caught up on my bills and allows me to keep things in order. It's fast and easy to navigate. I can get what I need the next day and they take it out when it is due. They notify me by email that it was received. Thank you.

Don was very helpful. He answered all of my questions and was able to fix the issues I was having. He added my debit card information for me and was able to adjust my due date for me. He was very helpful and friendly. Customer service was thorough and quick.

Process was quick and easy, approval fast, the money was in my account the next morning. I'm a returning customer and tell everyone to use. Another business makes you go in their place to pay and they can easily take it out electronically. I can also look up my account online, so you're great!

Each time I have requested a loan it has always been processed fast and accurately. Have only had one issue (payment deducted twice) which was corrected immediately. Couldn't ask for better service but, maybe better discount. Would maybe like to see a payment plan not just one time payment.

I've been using CashNetUSA for a while now and they have been really helpful, they work with you and the company is just amazing! I have been pretty satisfied with CashNetUSA. They have provided me with a wonderful experience. I enjoy what CashNetUSA can do for me. I enjoy the company and the employees that work there. Overall the whole company is just amazing and wonderful. So simple to use.

When I called this company the first rep male was very interested in helping me. I needed my routing to the bank, I requested thru called back and got a different rep. The young lady sounding like not efforting to help, because sounded unexperienced, tone of the voice like a ghetto type. Sounded **. Voice rude. Sounded like didn't give a ** whether approved or not. That's why people can't do much in life that try to get a loan for work, food and help. The intolerable aspect of a rep can make a difference. If you need a job, don't care about it but the pay check will pay my bills for Victoria's Secrets and malls. Today we have a job. Nothing guaranteed but to show up and realize no more fancy food back to food stamps and live however.

It easier. Very good. We had a problem with the last payment. But your support team fixed it the same day. That was very impressive. Thanks Gerald **. If someone needed money I would recommend you highly. You were there when I needed some help and came through for me.

I was in need for quick loan and CashNet was so easy to apply and got approved in minutes. They are great company to help people in situations like I had. I would recommend this company anytime. Never had any problems with getting approval from them. Great job guys.

This is awesome, love the app too. Simple, easy, and the rates are great. Anytime I need money that I don't have right away I can always apply. Fast and easy, you'll get your money right on time, when you need it. Would recommend it to all.

Everything about CashNet was great. I would recommend them to my friends and family. It's very helpful. The only thing I wish I could gotten more lol but I was very satisfied with everything. Hope to continue to keep doing business with them and also my family.

Everything was really good service. And money was deposited as they say. I Could use CashNetUsa again for future needs. After applying in other companies this one is the only one that approved me without going to an office to show bills and id.

Don was very helpful in getting my request for a payment plan handled and working with my start date! I have always had good customer service, but lately can't get through the phone line. Thankfully the online chat was available.

Good experience each and every time. l would l recommend a friend. l will use the service again. Pleasurable customer service. Quick and smooth. No stress process once you get approved. l really appreciate it. You have helped me out of many a jam Thanks.

Every one of my loans were serviced excellently, whether online or by phone every one of your representatives are by far not only knowledgeable and professional but, also caring and sincere. Thank you for all that you do.

Very pleasant experience, staff knowledgeable, respectful, courteous, help me online. I'm ignorant when it comes to computers, I'm loan came right on my bills were paid. Thank you CashNet. You gave me a chance, when no one else did.

Just like to say thank you for your service. Everyone at your company has taken my phone calls with a willingness to help, are very upfront about fees and the process. I realize the interest is high but on a short term loan, it takes away a lot of worry when life throws a curve at you, again thank you. I am a former call center supervisor and I would gladly take every person who has helped me on the phone to be on my team.

If I have any questions, I always get helpful answers. The customer service agents are always nice. The online website has never caused any problems. Whenever I reapply for a loan, it is fast and easy. In my opinion, there really isn't anything I would change.

Highly recommended! Whenever I've run out of funds before my next pay day, Cashnetusa.com has always been there to save the day. With my bad credit, I didn't think I'd get a payday loan. They definitely proved me wrong. Thank you!

I hardly have any issues, and if I had, then they are usually resolved quickly. This service is quick and efficient. It is definitely a lifesaver. CashNet is the perfect service. I'm definitely glad it is here. I would definitely recommend this service to friends and family.

You helped me when no one else would. Thank you CashNetUSA for your assistance. I didn't know what I was going to do when my bills were due now and my paycheck was coming later. You're always there when I need you. I would like to be able to get more loans quicker.

Have been using CashNetUSA for a while now. They are very on top of it all the way up to the end. The only problem I have is getting someone to answer their phone. I just spent 1 1/2 hrs on hold and still not get to talk to someone. They need great help with phone service. Other than that very convenient.

Thanks to CashNet, I really needed cash at very last minute to pay my rent, Cashnet approved my loan in 2 days. Saved my day... thank you so much... and very good with online communication. Once again thank you very much.

ALWAYS GOOD CUSTOMER SERVICE. I would recommend my friends to you. I think we should have extension in Michigan if we need it. When you give discounts its really helps a great deal. Thank you for your service. I will continue to do business with you.

I was an overall good experience and I would recommend CashNet USA to my friends. If they was to ever get in need of some extra cash and the installment loan payments are very reasonable and affordable with a fairly short time to pay it off, so if a person was to get in a bind again it would be an option.

The chat worker I was dealing with by the name of Monica helped me greatly. No problems at all. And with that being said I've never had nothing but the utmost respect and courtesy from your company and team. Thank you.

Your services are good in a time of need and very accurate. Wish you could get more after taking out 1 loan and get an opportunity to get more after first time but I love CashNetUSA because it was there when I needed cash at a bad time. Thanks CashNetUSA.

Applied for a 1500.00 loan with a payback over 1 year. Then was informed that the insurance required 10% good faith. Then was told that another 10% was needed. Long story short, 700 dollars later they want another 150.00 to deposit my loan. Alex ** out of the Chicago office was the loan rep handling my case. So now I am out of 700.00 and looking for the local loan shark.

My experience was great, very helpful and got the money right away in my account. Love the options they give you to pay back. Thank you so much CashNetUSA. You were a lifesaver for this mom of 3.

Yes I would definitely recommend Cash Net USA to a friend. I've been dealing with them for years and they haven't let me down not once. Cash Net USA is always there when I need them. They're always sending something to my email for discounts 30% off, 40% off and that helps a lot.

Repayment period was very short but my overall experience was very satisfying. I will use this service again. Love the app. It makes it so easy and convenient. Also you get the loan applied to your account in 24 hours and you don't have to do anything else.

You guys helped me out a lot. The only problem right now is I can't reset my password. I tried going to the link but it still not letting me reset my password. I don't know why it doesn't let me reset it when you guys send me the link to reset my password.

I would love to have more discount coupons. Great service. Money is there when they say it will. I would definitely recommend Cashnet to a friend or family member. Keep up the good work. You should have me be a spokesperson. I have nothing but good things to say.

Cashnet has helped me keep my head above water for close to a year now. Thank you for making the process as painless as possible. I will recommend Cashnet to both family, friends, fellow employees, church members, neighbors too. Thanks much.

I find CashNetUSA to be responsive and quick, thus meeting my needs. I also find the customer-service department to be on their toes with taking care of the issues at hand. I try to borrow money only when I need it, so CASHNETUSA meets my emergency needs.

Cashnet has truly been a life saver for me. I really do appreciate your service. I would definitely recommend a friend. Will continue using in the future. Will tell everyone I know. The codes are also a great help in reducing my fees. I would like to know how does the rewrite times work?

They were fast and the process didn't take very long which was excellent. Only thing I am unsatisfied is with the date and amount change of my monthly payment. I would recommend not to keep changing that monthly so that your customers can plan to verify the money is to be available per to payment.