Cardinal Financial Reviews

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Edited by: Tammy Burns

About Cardinal Financial

Cardinal Financial (NMLS #66247) offers a wide variety of mortgage products for home purchase or refinancing. Borrowers can use Octane, a proprietary loan origination system, to upload documents and see loan details. Cardinal Financial is based in Charlotte, North Carolina, and is licensed to lend in all 50 states.

Pros
  • Available nationwide
  • Variety of loan options
  • Free rate quote
  • Proprietary Octane platform for loan management
Cons
  • No mobile app
  • Doesn’t publish current rates or fees

Cardinal Financial Reviews

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    Page 3 Reviews 40 - 240
    Verified purchase
    Sales & Marketing

    Reviewed Oct. 27, 2021

    Steve ** gave clear advice for a number of scenarios I presented him, without leading me into a specific direction or pressuring me to close. I would not hesitate to recommend doing business with him.

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    Verified purchase
    Customer ServiceStaffLoan Process

    Reviewed Oct. 26, 2021

    When I was looking to refinance my house to build a fence, I had entered information online. Diego from Cardinal was one of the first people to call me back. He was very knowledgeable and thorough. It was a pleasure to work with Diego and Cardinal. My loan was completed in a timely manner and was extremely easy.

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    Verified purchase
    PriceStaffHonesty & Transparency

    Reviewed Oct. 22, 2021

    Recently refinanced my home through Cardinal and I found Kendra to be very professional, knowledgeable, honest and personable. She said she would get our refi done in about a month and she delivered on that. Thanks to Kendra, we now have a 20 year mortgage for the same monthly costs as our old 30 year mortgage. I would highly recommend her and Cardinal to a friend.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 21, 2021

    Jack and the Cardinal Financial team made my home buying experience easy and stress free! As a first time home buyer I must say Jack made this process so simple for me and my wife. He assisted me at every step in the entire process, reassured me and kept the communication line open at all times whenever I had a question. Jack was very knowledgeable, communicative and motivated! We were able to finish all our paperwork in just under 3 weeks! We closed on our new home on week 5 and never had any issues or hiccups during the entire process.

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    Verified purchase
    Staff

    Reviewed Oct. 14, 2021

    AnnMarie made the process of buying our home much less stressful than it ordinarily could have been. She was extremely knowledgeable and walked us through the entire process from start to finish. AnnMarie was highly responsive and on top of all aspects of our home purchase. She was an amazing asset to our team and I would highly recommend her for mortgage origination needs.

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    Verified purchase
    StaffLoan Process

    Reviewed Oct. 12, 2021

    The senior loan originator (Todd **) was very responsive, effective, friendly and professional through the process. He took the time to analyze and share all available options and guide me through the process.

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    Verified purchase
    Customer Service

    Reviewed Oct. 12, 2021

    Wes is incredible at what he does! I'm a busy mom and he made every effort to make the process simple for me, from communication to finalizing paperwork. I would definitely choose Cardinal Financial over and over again!

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    Verified purchase
    Customer ServiceStaff

    Reviewed Oct. 5, 2021

    This was my second refi with Cardinal Financial, and I used cardinal a second time mostly because of Quoc **. He is super professional, respectful and always there to answer and help with any questions we have had. Customer service in our country is not what it used to be, but it is alive and well because of clock Quoc. A true professional with the heart to do things right, keeping the customer number 1.

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    Verified purchase
    Staff

    Reviewed Sept. 27, 2021

    Q was very professional and patient with all my questions. He worked very efficiently and we were set to close in 13 days!! He was always available and I really appreciate all his help through this process.

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    Verified purchase
    Customer ServiceStaff

    Reviewed Sept. 23, 2021

    Steve was entirely on top of every transaction and filing that took place, and took pains to explain the process and steps as things went along. There were a couple of hiccups with other companies involved in the refi, and Steve was on top of them in minutes, taking care of the issues, communicating the situation to me, and following up to make sure everything was done correctly. As much as these things can be stressful, Steve did everything he could to reduce the stress and make the process smooth.

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    Verified purchase
    StaffTransparency

    Reviewed Sept. 14, 2021

    As a first-time home buyer, I had a really great customer experience with Cardinal Mortgage. They took the time to help me through the process, never rushed it, were very responsive, helpful and transparent.

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    Verified purchase
    Staff

    Reviewed Sept. 7, 2021

    Recently I refinanced my house through Cardinal Financial. Tonya ** helped me greatly every step of the way. She was extremely easy to talk to, professional and made everything very easy to understand. She was available any time of the day to address any questions or concerns I had. I truly cannot say enough good things, about my recent experience working with her and Cardinal Financial. Even after the process was over with, she was eager to answer any questions I had in regards my refinancing.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed Sept. 7, 2021

    My phone calls and emails were always answered quickly and my loan officer, Greg **, was very good about explaining everything. We were pleasantly surprised at how fast our loan closed and how easy the whole process was.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Sept. 7, 2021

    Monica is a very knowledgeable agent. Communication is very easy with her; she is very accessible. If she can't answer a call she'll back very quickly. She always provided concise and easy to understand information.

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    Verified purchase
    Customer ServiceCoverageStaffTransparency

    Reviewed Sept. 7, 2021

    Ben ** walked me through my first real estate investment financing. He is knowledgeable in all steps from the preliminary application to underwriting. Ben provides great customer service through timely follow up and a willingness to answer questions. Cardinal Financial has a very efficient web portal to submit documentation, receive copies of reports and appraisals and obtain real time updates on the mortgage application process.

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    Verified purchase
    Punctuality & SpeedStaffLoan Process

    Reviewed Sept. 1, 2021

    Josh **, Loan Consultant, made it extremely easy during my refinance experience. He was always available to answer questions and went above and beyond to help with any issues that slowed down the process. Overall, my experience with Cardinal Financial was very positive.

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    Verified purchase

    Reviewed Aug. 31, 2021

    A few years ago I went thru Katrina at Cardinal Financial to refi. It was such a smooth process when I decided to refi again I contacted her. She gave detailed information on the process and what to expect.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 31, 2021

    Priscila helped me with mortgage refinance. She is very supportive, knowledgeable and helpful. She has addressed all my questions promptly and even helped me when she was on family emergency leave. She has gone extra mile to resolve few issues which I was facing with escrow account. This is best customer service I have experienced. I recommend Cardinal Financial mortgage and Priscila for smooth mortgage refinance.

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    Verified purchase
    MaintenanceLoan Process

    Reviewed Aug. 31, 2021

    Scott ** at Cardinal Financial was very optimistic. The first type of loan would not work for me, but I didn’t want to give up. Scott luckily was on the same page and had the tenacity and perseverance to make a loan happen for me.

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 24, 2021

    Rachel ** is a bright example of Cardinal Financial's dedication to helping their customers, and we sincerely appreciate everything she did to assist us with the best loan possible. Thank you so much!!

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    Verified purchase
    Punctuality & SpeedStaff

    Reviewed Aug. 23, 2021

    We recently refinance our house with Cardinal Financial. Edmund ** was great to work with. He was very professional. He answered all our questions promptly. He communicated with us efficiently every step of the process. We were able to close within 3 weeks. We are very grateful to Edmund and Cardinal Financial for working with us tirelessly so that we can achieve our goals. They have a wonderful team of people. Thanks a million guys!

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    Verified purchase
    StaffLoan Process

    Reviewed Aug. 23, 2021

    I applied Refi Loan Mortgage with Cardinal Financial Company. The Loan Originator was Anthony **, he was very helpful, very efficient. I've known him when I first applied for Home Loan refinancing year 2017.

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 23, 2021

    Racheal was the best and answered any questions I had or issues I had. Which was only 1 issue not on Cardinal's part or Racheal. Notary person was an hour and a half late and I had to contact them wondering where they were at. I would recommend Racheal to anyone! :)

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    Verified purchase
    Staff

    Reviewed Aug. 16, 2021

    The refinancing process with Cardinal Financial was the easiest and most efficient I have ever experienced. From the initial contact when I was looking to refinance, all the way through the closing, the Cardinal Financial team was experienced, professional and incredibly responsive. I highly recommend!

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    Verified purchase
    Punctuality & Speed

    Reviewed Aug. 9, 2021

    Kevin was great to talk with! Always answered any questions quickly and kept me up to speed with everything. I was very nervous with doing our first refi, but he made it painless and a wonderful experience.

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    Customer ServiceStaffLoan Process

    Reviewed Aug. 4, 2021

    The local office was great at first, we even referred a family member to them, then they never called the family member back, and then the person we were dealing with would constantly say he would call us back but would shove us off on someone else in the office. He didn't have the courtesy to call us back, and when an issue we had thought resolved previously from years earlier came up unresolved, and they basically weren't going to get commissions or make any money out of it they didn't have enough courtesy to contact us and talk to us. They had another person in the office email us and tell us if we can get this fixed let them know.

    There was no contact from the actual loan officer we had been dealing with, and no notice there was an issue until the other person emailed us. No discussions of possible solutions. I have never dealt with a lender or lender representative who was so focused on only helping you if they were making money off you. If these people can't get any money off you they don't have time for you. There are better companies out there than Tuan **'s Cardinal Finance Office.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed Aug. 3, 2021

    Mr Charlie ** and his Cardinal Financial team strive for true excellence, dedication, and the know how for your financial needs. Mr. ** gets a 12. Driven, punctual and extremely knowledgeable in today's tough comprehensive market. If you're looking for a win. Give Charlie ** a call.

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    Verified purchase
    Loan ProcessRates

    Reviewed Aug. 2, 2021

    I originally spoke to David looking for a home equity loan. He gathered information on our situation and recommended a VA Cashout Refinance as a better means to accomplish our financial objectives. As a result, we ended up getting a much lower interest rate on our current mortgage, shortened our current mortgage timeline, and were able to fully fund the renovations we were working on as well. Additionally, the closing was the best I have experienced across multiple different lenders over the last 20 years. Overall this was a great experience. I would highly recommend David for anyone looking to buy or refinance a home.

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    Punctuality & SpeedStaffLoan Process

    Reviewed July 28, 2021

    Cardinal Financial took care of my refinance quickly and to my utmost satisfaction. I have recommended them to others. This is the 3rd loan with Cardinal Financial I have done during the past five years.

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    Verified purchase
    StaffLoan Process

    Reviewed July 27, 2021

    I first connected with a loan officer named Michael Smith. I decided to continue the loan with him, because of first impressions. I felt he was a guy who would work through any difficulty and not give up during the loan process — also, he was likable and seemed trustworthy. He did not disappoint and neither did Cardinal Financial. I would use them again and recommend them — most definitely. Rob **

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    Verified purchase
    Staff

    Reviewed July 26, 2021

    I had a great experience with Cardinal Mortgage. Alesha was my intake and mortgage expert the entire length of the process. She was extremely helpful and answered all of my questions. The process was long but at least I knew what to expect.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 20, 2021

    I received Peyton's contact information as a referral and I am so blessed that I followed up. Peyton worked quickly and diligently to help me complete closing on my first property. Peyton and his team were professional and caring and really helped me through the entire home buying process. Highly recommended.

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    Verified purchase
    StaffLoan ProcessRates

    Reviewed July 13, 2021

    Meg was the most responsive LO we encountered during the refinance process. Many of the rates were similar, but her responsiveness beat out the competition. Hopefully, servicing of the loan is just as awesome.

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    Verified purchase
    Customer ServiceOnline & AppStaff

    Reviewed July 8, 2021

    I highly recommend Cardinal for refinancing. Their employees take the time to listen and work with their customers for their needs. The whole process was very easy with their website and the communication kept everything on track.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaffLoan Process

    Reviewed July 8, 2021

    Process started out fast but then dragged on. The loan officer was excellent but it was headquarters that bogged down the process. Communication with headquarters was troublesome and lacking at times.

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed July 3, 2021

    I had a excellent experience with Brooke ** during my whole process. She is excellent in entire process. One text or call is enough to get solution of problems. I am very much happy with what I got. Support also process was very fast.

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    Verified purchase
    Customer ServicePunctuality & SpeedLoan Process

    Reviewed June 29, 2021

    Most seamless, stress-free and overall pleasant refinance in history! I can’t thank Will ** and the rest of my Cardinal team enough for their clear communication, efficiency and determination to closing my loan ahead of schedule!

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    Verified purchase
    Staff

    Reviewed June 28, 2021

    Steve ** Is excellent. First of all, he prepares you for the whole process. There are no surprises on what is expected of you and what is expected for you to provide. He also keeps you informed as things progress. There are natural lags in the process, and he always reached out to remind me that this was normal and when to expect the next phase. I learned a lot from Steve, and would not hesitate to use him again.

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    Verified purchase
    StaffLoan Process

    Reviewed June 23, 2021

    We’ve had a great experience in the journey of buying our first home. Thanks to our loan officer Fong **. He’s very knowledgeable and professional at what he does. He came prepared and made sure we were good to go from the beginning. He also recommended a great realtor which was very helpful since I had no one in mind. When you have a awesome team, you know you’ve already won. Best feeling ever was closing on time without delay because Fong and his team are efficient. Thanks so much for the professional service, as we will be coming back in the future and will refer/recommend friends and family.

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    Verified purchase

    Reviewed June 15, 2021

    Daniel was top notch from beginning to end! His Patience and assistance with getting every step completed made this the easiest transaction I ever made. This is my second transaction using Cardinal Financial and Daniel **… I must say that the online uploading of documents was so easy. Perfect 10 experience from me!

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    Verified purchase
    StaffLoan Process

    Reviewed June 8, 2021

    I received out of this world service from my loan officer Palmer. He made the entire process smooth and kept me well informed along the way. I would def choose Cardinal again as long as they have Palmer on their team!

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    Verified purchase
    Customer ServicePunctuality & SpeedStaff

    Reviewed June 7, 2021

    Debbie help my young first time buyers with the mortgage process. Debbie is an good communicator and problem solver. Very quick to respond to my buyers questions. Always has a pleasant attitude and is very professional. I would highly recommend her to any buyer.

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    Customer ServiceOnline & AppEase of Use

    Reviewed April 29, 2021

    Cardinal Financial really delivers great customer service and highly competitive rates—enough so that we switched from another lender during our refinancing process. Their website is easy to navigate and keeps you informed of your to-do lists and next steps.

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    Customer ServiceStaff

    Reviewed April 14, 2021

    Cardinal had a great blend of personal (phone based agent) and digital experiences that helped me get from pre-qualified to closed within about a month without ever needing to step into a physical location.

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    Reviewed March 4, 2021

    Decided to buy a home during Covid-19 Breakout. Worked entirely electronic with a wonderful young mortgage lender (Tiffany **) and she was on top of everything. My entire purchase from start to finish was easy and problem free. I couldn't be happier with their services!!

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    Cardinal Financial Company Information

    Company Name:
    Cardinal Financial
    Website:
    cardinalfinancial.com