Bank of America Reviews

Bank of America contacted me to let me know that there was a security breach in my ATM/check card and that I need to have it replaced. I replaced the card. The bank gave me a temporary card and advised me a new card would arrive in the mail. A month passed and I did not receive a new card nor did I even recall that the card I was using was only temporary. I had gone out of town and tried to access cash on my card. A message was displayed saying my card had expired. If so, why didn't I receive a new card in the mail? The only other debit card that I had was my business ATM/check card, also a Bank of America card. I knew that if I accessed cash, I would overdraw the account; however, having no cash and being out of town, I had no other choice.

In the last 2 months, I have had two similar run-ins with this company. We are a small business and have one account with 6 separate card holders. My boss was preparing for a trip from Pennsylvania to Maryland for a convention and realized that he misplaced his card. Immediately he got on the phone to call Bank of America and got the lost card cancelled and a new card sent out to him the next day by air as he was definitely going to need his card for his hotel reservation. This particular hotel was insisting that he check out utilizing the same card the reservation was made with.

On October 29th of this year, I went shopping to buy Halloween costumes for my family. After doing so, I filled up my gas tank and went home. On this same day, the business that rents my daughter's trumpet to us placed an automatic withdrawal for the rental fee of the trumpet. This transaction wasn't cleared until November 2, which would be the day they will receive their payment. So now my bank, Bank of America, has charged me two overdraft fees of $35 each for the Halloween and gas purchases because they said since the trumpet rental fee was pending and with the other two transactions, I overdrew my account.

Bill collectors are calling my work all day - every day - and are actually calling my superior. I will be filing a lawsuit if it does not end soon. I have been warned that I will lose my job if phone calls keep coming in. The mental stress of the whole situation has left me somewhat debilitated. I'm worried about keeping a roof over my head.

I opened up a new account. I have letters from BofA that I will not receive overdraft fees unless my account is overdrawn more than 5 business days. So, the other night I spent $20.00 which I knew was not in my account. But the next day I deposited a check in the amount of $350.00. So imagine my surprise when I check my account online and they have taken $140.00 out due to overdraft fees! That is absurd. I talked to someone inquiring why I am told I have 5 business days to deposit money in my account before I receive any overdraft fees and it was only overdrawn one day. I have overdrawn my account before and as long as I put the money back before the five days, I am okay and do not receive any fees. So, why this time are they taking $140.00?! There goes my car insurance this month. It is absolutely ridiculous. I have to reapply for my car insurance and borrow money for food.

When I went to the Bank of America, the bank teller asked me if I would like to save the changes from my spending to the savings account. I told them sure. They didn't tell me that I need $300.00 in my savings account so that I don't get charged $5.00 per month (I lost money for almost 6 months). This is a gimmick or catch that they use on their customers. I just talked to Scott (a friend of mine) and he didn't know it either. He was also charged for the payment. Someone needs to investigate the bank for the way they practice. They are misleading their customers.

I made a deposit of $122.42 into my personal account, so I thought. But through other transactions, I was handed a deposit slip for my personal account. So, I'm thinking the money is in my personal account, so we are taking money out of it not knowing we are over-drafting every time we're making withdrawal. So, we accumulated 6 overdraft fees at $35.00 each - times that by 6 equals $210.00. Also, we're charged $8.95. It was their mistake including $8.95. So, they refunded $140.00 but still charged me $35.00 because it was 5 days over the overdraft charges, which was their mistake. So since they were taking out fees, which I was unaware of, they should have refunded that money back. Then I wouldn't have been over-drafted again for the amount of $24.44, which caused another $140.00 worth of fees. All of these debits were three/two dollar debits: $12.50, $8.00, and $19.20.

They were holding my claims check for 4 months. When they finally decided to release the claims check, Bank of America sent the check to the wrong contractor. I'm getting ready to sign a forbearance agreement, and the work is not done for the tenant to move in. They told me it will take several weeks for them to reissue another check. They said because the funds were empty. That is not true, because they have over $8,000 of the claims check (they only mailed out $4,000 [to the wrong contractor]). I have a tenant who wants the place for 12/01/2009; I can’t make my forbearance agreement. They are telling me the check won’t be to the correct contractor until after December. Please help me. I will lose the property because of Bank of America.

We have made an offer and it was accepted over 3 months ago and we still haven't heard from BofA. This is, I believe, a short sale. A simple yes or no would be civilized at minimum. The home is located at **. The realtor is of no help. We realize there is considerable work to do on the house (fixer-upper). We wanted to get it done before winter rains and cold become constant.

It appears that BofA has grown too big and does not care for small customers like us. We have been told that we are VIP customers but when we go to the branch, we are treated like beggars. Just for your information, I have already transferred 50% of family members' funds from different BofA accounts (personal as well as business) during the last six months to Wells Fargo. I have to waste lots of time and energy to get things cleared. When I called online, they just keep transferring me to different departments and nobody have solutions. When I go to the branch, the managers talk like they are the boss and we are beggars. It appears that they are not well trained and have no knowledge.

I continue to receive e-mails from BOA that my account is going to be closed due to tampering. I do not have an account with them and never have. I printed it out and they confirmed it was a scam. How can I stop this?

In October, I had $680.00 in overdraft fees because of holds they placed on my money orders. I am absolutely livid. What are the reps at the Bank for? So that I can walk in and hear some spiel about what services they have to offer while they continuously screw up the services that are already being rendered? I am being charged overdraft fees while they put a 3-week hold on checks and/or money orders that I deposit. I went into the bank and was told they were going to fix this and to-date, nothing. Meanwhile, I haven't had any money and I'm watching the red on my balance just stay there.

I have repeatedly had issues with BOA for the last year. Starting off, I had a keep the change account and I had $50 automatically transferred to on Friday. On one occasion, I did not have the $50 in my checking, but it magically showed up in my savings. It took 3 months for them to figure that out and for some reason their system automatically deposited the money.

On July 25th, 2009, I went to make a deposit at the ATM and I noticed that there was something wrong with my account. I began to try to get in touch with a customer rep at BofA only to find a runaround. I spoke to several representatives that refused to give me their names or employee ID numbers and were of no help as to explain what was going on with my account. It turns out that I was overdrafting on my account and no one could explain why, when I had a BofA credit card that provided me with overdraft protection. Representative after representative avoided telling me how or why this change was made and my account went farther and farther into debt without my knowledge of what was going on.

About 5 years ago, I opened a checking and savings account with Bank of America. I chose this bank because it is the one that my mother has used for years. At the time, the job I had offered direct deposit and I had my pay checks direct deposited. Earlier this year, I changed jobs and the new job did not offer direct deposit. I couldn't figure out why I began to have checks bouncing several times each month. Recently, when I called their automated line, I was told that in addition to the $35 that had been taken from my account, there was an $8 fee that had been taken out. I called their customer service line and was told that because I did not have direct deposit, this fee was being taken out each month. When I asked why I wasn't notified of this fact, she told me that when I had opened this account, I was told this in the written information that I had been given.

Account was opened with direct deposit and an additional cash amount was handed to the service representative for a new program. At no time was the ATM/debit card use demonstrated on the premises and instead the temporary card with the PIN written on the envelope was mailed along with the face sheets of my account information. There was a discrepancy with the account, which was subsequently closed because it was set up incorrectly. I was told the temporary card was good for 30 days and a new one was due to arrive. After the temporary card expired, I called and spoke with a representative who said the card was mailed to an address over 12 years old.

I have been a loyal BOA customer since 2006. I never have had any issues until now. Bank of America's automated system, online banking and branch tellers gave me incorrect information. Because of the incorrect information, I absorbed six overdraft fees totaling $210. When I called on 11/02/09, I spoke with a so-called customer service rep named Mike. After requesting a corporate number, he sarcastically recited the same number I called. I called again today, 11/03/09, and spoke with Maralie which she said she can only remove two of the fees. I requested to speak to a supervisor and was given to **. After repeating the whole story again, she told me she was sorry about the situation and she would not be removing any charges. I reminded her that the other rep told me two fees were going to be removed. ** said that nobody informed her about that and she will not be helping me. I requested for corporate number again and she told me there is an answering service. I can leave a message and they will contact me back in two business days. She also said she is going to try and contact the other rep who was going to waive some of the fees. It was not too convincing. So much for being a loyal banking customer.

In the month of September, I received a total of 19 overdraft fees. I called the bank to see if there was anything that they could do in regards to these fees as it would consume more than I had and I was advised that there was nothing that could be done. I kept calling back and was advised that they were not bank errors but in fact my error and poor maintenance in my bank ledger. I advised the rep that I would like to speak with a supervisor and was advised that I could speak with anyone that I like including the supervisor for them to tell me the same thing that they told me and to be their guest. I asked them about closing my account and was advised that since I had a low retention rate, it would really not do much anyway. I could feel free to close my account. I was so disappointed to be spoken to this way. I was also sorry that I was not up to Bank of America's standards of what should be a retainable customer.

This is a complaint against Bank of America. I pumped gas in my car with my debit card. I didn't know I overdrafted by $9.30. BofA charged me $35 for my overdraft. After five days of not settling my account, they charged me another $35. So my total for an overdraft of $9.30 became $79.30. I think this is too much. We are at their mercy. Something has to be done about this.

A few years ago, I opened an online account with Bank of America with the agreement that this account has no minimum balance and no fees attached to the account. I recently received a letter that my account was overdrawn. I called customer service who informed me that even though my account was not used in two years rather than closing the account, they began charging me fees starting in April of this year. I was never contacted. If I had been contacted, I would have closed the account. I asked a customer service rep and a supervisor to please reverse the charge and close my account. The agreement upon opening the account was that no fees would be charged and no minimum balance. They were very unhelpful and rude in the process. All I want is for Bank of America to reverse those fees they charged and close the account. When I asked the supervisor to pass me to someone else, she refused and ended the call.

I have been mailing my deposits to BoA in Cohoes, NY, from KY (they don't have BoA here) for 10 months since job closed up shop and I no longer had direct deposit. It normally takes a week to process by mail. On 10/29/09, I purposely overnighted a deposit by USPS for $17.60 fee. USPS shows the bank receiving and signing for the deposit at 9:46am 10/31/09. It is now 10/31/09 and the deposit is not even shown as pending in my account. The Cohoes branch is so slow that they aren't even open on Saturdays. In trying to contact BoA on 10/31/09 for an explanation and a credit for the $17.60 I spent for prompt service, I reached an online call center. All they were willing to provide me with was the recording phone number. They refused to give me the name of a BoA supervisor I could call on Monday to discuss this with. They just kept repeating what my account showed while I kept explaining I had proof with signature of the deposit having arrived in adequate time to be processed that day.

I have had a checking account that I very seldom use in a nearby bank (BoA) branch for many years. I keep a small account there for emergencies if I need a local bank. I recently was checking and updating my online banking information and found I was being charged a $20 a month fee for a $500 checking account ($5000 in savings). This fee was new to me - it was never there when I opened the account and I never approved the change or even knew about it or I would have obviously closed the account. This has been charged for over a year. Since I don't use the account, I seldom check it. I really don't expect new fees to be charged without notification. I have paid BOA over $250 for absolutely nothing. This is crazy.

I had a payroll check mailed to the wrong address; after getting it reissued I realized one of my BofA accounts was overdrawn. I put the money in and found I was charged seven $35 fees ($245). Here is the kicker: my total charges were only $110. How is it possible to get charged that much in fees? It should be illegal. Yes, it was my fault, but even interest on personal loans is not that high and it is illegal to charge a certain amount. How come not here? I had to call customer service and spoke to several people and one actually tried to give me a lesson on balancing my check book. I am a calm business man, but I lost it.

I've been with Bank of America since 1991 (15 years) and I will be closing my account tomorrow. Bank of America has changed over the years, I guess since the merging with other banks. Lately, what I come to realize is that Bank of America do not care anything about their customers. All they do is take your money, charge you bogus fees and destroy your account so bad that you can't even figure out what went wrong. There is no customer service whatsoever. Instead of being treated as a customer and instead of them providing a secure place to keep your money, they treat you as if you owe them something. I've been hung up on by customer service and treated rudely in the bank. I don't even see the person of having a walk-in bank because they don't handle anything - they direct you back to their 800 number. No one cares anymore. I wouldn't advise anyone to bank with BOA.

I usually make my mortgage payment w/ bill through BoA. On 9/11/09, I observed that my account had a negative balance and called the customer service rep who then notified me that not one but two mortgage payments were taken, which was not authorized by me. My discussion with this rep concerning this issue was unsuccessful. On 9/12/09, I called BoA again with my concerns and was then placed on a conference call between myself, BoA and Wells Fargo, where I explained my intent of only paying one mortgage payment. To my surprise on 10/16/09, I viewed my account and saw numerous NSF's in addition to reversals of both mortgage payments. These charges depleted my mortgage payment. Hence, my account is now -$500.00, and my mortgage wasn't paid. I requested to have my account closed and was told that this could not be done until my account is at $0 balance.

I have two checking accounts at Bank of America. My account branches are located in Hollywood, Los Feliz, and Glendlale, California. Normally, when you overdraw your account, the bank charges you a $35 overdraft fee. Recently they instituted a new overdraft fee called the extended overdrawn balance charge. This fee charges the consumer an additional $35 fee if the initial overdraft and fee are not paid within 5 days of the initial charge. Besides the obvious ethical issues with this practice, it's obviously an attempt to increase quarterly profits on the backs of its customers. I am a stroke patient and receive Social Security Disability. I have a direct SSDI deposit into my checking account on the 3rd of every month and this new extended overdrawn balance charge will be deducted from my disability.

I have been having issues with BofA going into my account(s) **, which is an online account that has been closed, taking out money and causing my checking to be overdrawn several times a year. They are not helpful in helping me get funds taken out of my account without prior notice or my permission returned. Also, in most cases it has given them a way of getting $35 in overdraft from me, which they refused to credit back to my account. I have oftentimes told them that I am on a fixed income and it is automated deposited from Social Security and that makes this action illegal according to a lawyer I have spoken with. They still give me a hard time and will not comply or return my funds. Can you please help me? They have been, seemingly, making me get more stressed out, which is not good for my condition.

I have been with BOA for many years and have interest checking (debit), money market savings, 3 IRAS, and Reward Platinum Plus Visa. Once I made a deposit of $10,000 and was given a receipt for $1,000. When realizing the error, I went back and a correction was made, but there’s no apology and the manager had an attitude. I went through the drive-through to cash a check from someone with a BOA account, which the clerk put all my identity on the back of her check. She kept me there waiting for over 5 minutes. She told me her account was NSF, so I asked why she put my identity on the back of her check. Her response was, "That's company policy.” There’s no apology and the manager backed her up.

I purchased a cell phone online at around 9:00 P.M. on 10/15/09. I have direct deposit from work, and I thought that I would be clear to purchase the cell phone since I had received my direct deposit slip from work that day. This was not the case. I went out of town on Friday and did not check my account before I left. I had been charged a $35.00 Overdraft Fee plus a $10.00 Overdraft Protection Fee for taking the money in my savings account out to try to cover the cell phone, which it did not due to the small amount of money in my savings account. I went out of town Friday through Sunday and did not check my account, so I was unaware of the overdraft fees that had been charged to my account. So, I did not deduct those fees from my account, and therefore most of my charges to debit card on 10/18/09 were charges that took my account further and further into the negative, and each transaction was given a $35.00 fee. I had a total of 7 overdraft fees charged to my account that came to a total of $255.00. I went to the bank that Monday to try and do something about this, and they told me they could put in a request for a refund on all the charges when the transaction were no longer pending. That took until Thursday, so I went back in on Friday (10/23/09).

Credit/Debit card number and pin number were stolen; and $903.00 was withdrawn from our business checking account from Huntingbeach, which is 2 hours away from where we live. Labor Day weekend, Sept. 4-8, 2009 - there were other transactions in our home town during that same time frame. They credited our account and then we received documents that stated "2 notice"; I completed them and returned them in the mail the next day. Bank of America withdrew the money out of our account without any notice, written or otherwise, which caused it to become overdrawn. After a number of phone calls and attempts to fix this, they have closed the investigation and will not do anything more. So far we are in a loss of $2,200.00 and our account is still overdrawn. $770.00 is overdraft charges. They will not work with us at all. My husband's construction business is experiencing financial hardship right now. We just need help.

Well, the way they processed my account transactions put my checking account into overdraft a huge amount and the explanation that I received was that the way they process items is that they process items beginning with the largest item first and ending with the smallest item. Well, on 10/02/2009 my available balance was over $300.00 available. So over the course of the following weekend starting on Friday, I used my check card several times always having to use the PIN number at point of sale and at the ATM. On that following Monday, I made one last cash withdrawal at the ATM. At that point, the available balance after that withdrawal was $1.00 and not in the negative.

They charged me a total of $177 in fees for a $22 charge. As a result, I almost committed suicide as I went through a severe depression.

I transferred funds from account "A" at 12:30 a.m. on October 17, 2009 worth $1,000.00. Although transfer stated it was a pending transaction, it was dated the 17th, and my available balance was raised to reflect the $1,000.00 transfer. Moments later, I paid my daughter's tuition online for $473.00. It went through, again a pending transaction dated 10/17/09. On Monday, October 19th, I received an email stating that the tuition payment made on the 17th will result in an overdraft fee of $35.00.

I travel frequently for my job. Two weeks ago, Bank of America turned off my debit card due to fraudulent charges without even telling me. After sitting on the phone for over an hour, I finally got through to a person. They then informed me that my card had been closed due to fraud, and said that yes, someone should have notified me, but that there were no notes on the account stating that I was notified. After speaking with the manager, he verified that my charges were, in fact, not fraudulent. The charges were all mine that I had begun to make in another city.

I have an unsecured personal loan from Bank of America that was promised at a 8.99 percent interest rate. They just sent a letter stating that they, without my approval, changed the loan agreement (like there never was one) to a variable interest rate and in fact did not specify the limits of the rate.

First of all, I typed the phrase "Bank of America is evil" in my URL and over 20,000,000 hits came up. From my experience, BoA does not give a rat's ** about their substandard service, but for any business, this should be a red flag. Last year, I closed all but one of my bank accounts with my car loan which I was unable to do. Recently, I had a problem paying my bill online so I called BoA directly. They informed me that my payment for last month had not been received so they disabled my online payment option. Okay, I thought, I must have forgotten. I did notice more money in my account so I paid both months and got a confirmation number.

I was recently charged five overdrafts at $35 each. This began when I had a check to clear on 10/15/09 in the amount of $250 where the balance was $223. This check had been written on 9/30/09. Rather than having the check returned to the sender, the bank paid for it and I was charged the NSF. However, that led to the spiral of the other four overdrafts.

People who are deserving of promotions do not get them. Employees are frowned upon if more than 4 days in an entire year are taken for unplanned sick time and are written up. Management does nothing to fight for employee rights when dealing with Aetna who is the insurance company Bank of America uses. Management does not have to follow the same attendance regulations and monitoring of their department even when in meetings - it is stated that all employees are equal. Jobs are not protected when employees return to work from disability if more than 12 weeks are taken for disability purposes. And if an employee is fired, management walks to your desk and waits for you to gather your things only to escort you out in front of everyone. It is a fear-based company - they will have a meeting about a job position needing to be filled, but they also let us know that one of the team members will be forced into the position if no one volunteers.

I have been a multiple account holder with Bank of America for over 10 years. A year and a half ago, I took out a clean sweep loan, designed to consolidate debts at a fixed rate. I have closely watched the latest happenings with BofA, their promises not to raise interest rates, in particular. Today, I received notice from them assuring me that my interest rates would not be raised. Instead, they are changing the terms of my loan from a fixed rate APR to a variable APR, a situation I never would have entered into in the first place. I spoke with a BofA rep regarding the situation and told him I did not accept the changes. He told me I had no choice. I disagreed.

A BOA advertisement was sent to me in 2008, promoting a fixed rate for the term of the loan if I consolidated my current debt (7.99%). I opened an account with a $45,000 credit limit and consolidated several accounts, including a vehicle. I have paid more than the minimum each month since August 2008, and have the account paid down to $40,800. I received a letter from BOA in July 2009 stating that the were reducing my credit limit to $43,000, and I accepted this due to the fact that I was not using any of the available credit. Today, I received a letter from BOA stating that they were changing my interest rate from a fixed 7.99% to a variable rate. This will affect my future payments and interest accrued.

On 10/11/2009, my personal bank account with Bank of America had a pending transaction that would potentially result in an overdraft situation. I called Bank of America immediately to rectify the situation by transferring funds to cover the outstanding balance. At the close of the call, the representative confirmed that since I made the transfer of funds, I would not incur an NSF charge of $35.00.

I transferred my checking and savings business to BOA, because I liked what I saw as far as their internet banking was concerned. I sat with a customer service rep, and she explained how it all worked. I asked about overdraft protection and was pleased that if I over-extended on checking, it would pull from my savings and charge a small fee.

Bank of America is draining me from $35 charges despite the misinformation they gave me over the phone. I have been ill with H1N1 and now pneumonia so relying on customer service over the phone is all I have. I got a 203K streamline loan from academy meeting. My first draw was to come 2-3 weeks after close. They sold my loan to BofA who took over two months to send me a check. Upon receiving the check for $15,000 written to Ernestine Reeves & DL Const., I called to ask how to deposit it until the contractor and I could go into withdraw. They said sign and for deposit so I did. The next day, I confirmed the deposit and it showed $100 available online. I called the bank to see if all was okay and they said yes, and that the money would be free the next day. I called the contractor to let him know.

I had direct deposits go into an account at the bank, and because the account was closed, Bank of America has failed to retrieve my funds to you. The direct deposits were deposited on 23 September and 1 October 2009. When I contacted the financial institution, they were very rude and very uninformative. I have to call them everyday all day. This type of treatment is unfair and unjust. All I want is my money. I am a disabled veteran, and I live on a fixed income.

I have been very unsuccessful over the phone, chatting with online banking, sending secured messages online and going to banking centers. I had deposited a cashier's check from my paycheck and 401K in the amount of $5,550 and nobody informed me that an unreasonable hold was going to be placed (7 days). I would have never done that ever. I had bills to pay including my house which is with Bank of America as well and charging late fees as well BOA NSF fees and overdraft fees are excessive. I had a $5,550 deposit made before all these transactions came into the bank. The fees' amount is over $5,000 since that deposit was made, so basically the bank kept my money and on top of that made me delinquent in a lot of accounts I had paid because they returned the checks. It's usurious to pay ultimately over $5,000 in fees for less than that amount in charges (something Congress has verbally blasted the credit card industry for) and I have contacted Bank of America in every way possible with no answer.

For $1.99 charge, I was charged over $100 overdraft fees. And when I complained about it to management, they said fees had to stay as issued. This is not the first time. I went to the bank, spoke with a teller to get balance on account, and gave her $40 for the $1.99 payment. The account was in the positive. By that afternoon, I was charged $32 overdraft fee. I was told overdraft fee was charged that morning, but didn't hit my account until that afternoon, after I made a deposit. I am on a fixed disability income and cannot afford these crazy fees. I had just paid them a fee of $295 for $4 overcharge.

I have had a personal, unsecured loan with this company for two years at a fixed rate and payment term for 96 months. I never had any late payments or problems, and just received notice they are changing me to a variable rate with variable payment terms, which can and probably will increase.

I have been charged for 30+ overdrafts equaling over $1,000 in the past four weeks. This is out of control despite my efforts to catch up.

I had received some money orders, deposit them in my account, and found out 10 days later they were counterfeit and I was charged $1900 against my account. I went in and talked to the manager, and they put a freeze on the account so my SSA would not be deposited in there. She told me and my husband that it will get sent back because the freeze does not let anything in or out of the account. And boom! There it is in the account. I called the head office, and they said that they can do that because it was owed. So, I called the bank, and the manager said she can't do anything. And so, now I have to call all the places that we owe to tell them that we don't have the money. They told us that the fraud department would set up payments.

I went there Monday, October 5, 2009, to cash my check from my school and the teller said to me that the check was too soon to cash and it said Bank of America on the bottom of the check. Bank of America is not treating people fairly. Another thing, the Bank Of America on 777 Main Street in Hartford are charging people a $6 fee to cash their checks and I don't think that's right at all. They need to stop ripping people off because that's what they are doing. So if you could do something about this situation and e-mail me at **, I would appreciate it. Thank you!

I was charged an excessive amount of overdraft fees. I don't understand a bank that will take the money from your account when you use a debit card but at the end of the day, they will take the greatest amount to the least. But how can you go back and do that to someone's account when the money is debited at the time you make the purchase and then puts your account in overdraft? That way they can then get 2 $35.00 fees instead of one. They are such ripoffs to take from the poor and when you're already struggling. Then when you call, there's nothing they can do. And what bank will charge you an extra $35.00 if your account is in the negative in the past 5 days. This is so wrong. I have been with them for 2 years, and as of today, I will be closing my account, because it seems like they are trying to get their money because they are in so much financial trouble.

For several months now, we have noticed that Bank of America would hold our deposits until charges posted, and then release the deposits so they could eat up our paychecks in overdraft fees. We called them about it and they admitted to it, stating that they can arrange postings however they feel like it. So, we have learned to not set up any automatic payments. We only set up payments after our paychecks are in the account. Today, the paychecks posted, so we then set up payments to our account. They dated all the charges for yesterday and posted a bunch of overdrafts and took our money yet again. We like the convenience but you can't use their 20 million ATM's if they've already stolen all your money. We're done.

I was charged against my unemployment check a total of $1,000 in overdraft fees over a period of three months. I asked to speak to the branch manager and was told that this was the way that it was just the way that it was. I explained that I was unemployed and that the bank took my whole unemployment check. I could not get any satisfaction from the bank. The period was from July 2008 until September 2008.

In one day, they charge me seven times surcharge. On 10/05/09, there's $35.00; then on 10/06/09, six (6) $35.00 surcharges. I came in to pay what is owed: $15.00 to LUKOiL, $8.55 to McDonald's, $7.37 CVS, $5.09 McDonald's, $2.44 LUKOIL coffee, and $1.70 co-op. All these had surcharges. Total's $199.20, and the minimum is $71.96, leaving $127.24. I owe $167.39.

Bank of America charged an overdraft fee on my checking account, even after my credit card overdraft protection was in place.

This began during an IM conversation about an issue with the bank withdrawing funds for a credit card payment from the wrong account. Towards the end of the conversation, I was told that I did not have overdraft protection on my checking account, which is a joint account with my future wife, and would I like to add it. I said yes, why not, not knowing at the time that my future wife did have overdraft protection on the checking account. I was told that I did not have any. I went ahead with linking it to my credit card account. Skip to 10/6/09. We have made a lot of payments for the wedding we are planning in less than three weeks. We didn't have enough in checking, but did in savings and thought that it was okay because it would just transfer over like it had done before. Not the case.

I have been with Bank of America for a while, and they seem to be getting away with taking as much money as they can from consumers. I checked my account daily, and then there are charges pending. I make sure they are covered that day. They always charged $35 for everything pending, even though it has not gone through. I don't see how they have any customer based on how they do business. Thanks.

Bank of America and their practices need to be stopped. This company is ripping off and feeding off Americans and I am tired of it. I checked my account for my available balance twice and both times I was showing a positive account. I took out 60 dollars when it was showing my available balance as $82. Now, today, I am in the negative with multiple overdraft charges. This is ridiculous and it's happening more and more as time goes on. Why? Because no one is doing anything about BOA and their criminal practices. I am a struggling American and I am getting pushed further and further down by this bank.

I have been charged 3 separate $35.00 overdraft fees when I was not overdrawn at any point. I was told that I needed to keep $50 in my savings account at all times in order for the overdraft protection to work. On 9/22, I transferred $50 into my savings account from my checking. It brought my checking down to $126.10. I bought $120.07 in groceries, which brought my account to $6.03. Then an auto payment came in of $23.28, which overdrew my checking to -$17.25; and my overdraft protection did not transfer funds from my savings. Instead, the bank hit me with the first $35.00 overdraft fee instead of transferring the money from my savings as they were supposed to do.

Bank of America charged me for four overdrafts. They did not cover withdrawals that were made on 10-2 through 10-3. They held these debits instead, taking a larger amount which was done on 10-5. By doing this, it caused three previous debits totaling less than $40 to overdraw allowing them to make $140 in overdraft fees by holding the early debits which I checked with the companies and they informed me that debit was submitted at the time of sale. They submitted the largest amount from a later date causing all the other debits from earlier dates to overdraft.

I had unauthorized charges to my BofA account. I went to their banking center and filed a claim with them. Under their direction, the account was placed on hold and a new one was opened. I explained to them I had a direct deposit from SSA coming on Friday. They said, "No problem. Come in on Sat. and they would transfer the funds to the new account on that day." I went and they could not find the deposit. I went in on Monday and they found the deposit was pending and that they would lift the hold on the old account and transfer the funds to the new account and the funds will be available on Tuesday. I went back to the bank on Tuesday to find out they had sent the funds back to SSA and SSA said it will take five business days before they can send the funds out again. BofA made the error and misinformed me on their policy over and over. On Tuesday, they told me, "Sorry, there's nothing we can do. You’ll have to wait until SSA sends the deposit back." In the meantime, my medication can't be purchased. My rent will be late and I have no food, nor do I have access to any funds anywhere. BofA doesn't care.

Like Dana, I am sick of chasing down increasingly incompetent BOA employees who make increasing mistakes. But when they take deliberate actions to rip me off - oh, I get so mad! Bank of America, like all our banking companies is extremely unethical. They just don't stop. They have gone too far now! I have a very low credit card balance (and it's currently a negative balance). Each month, I have a regularly scheduled, internal transfer payment to cover the payment. Last month, without telling me, they changed the due date so two $100 payments were made in August (making me make an early payment) and (by one day) no regularly scheduled monthly payment was made in September which allowed these rip-off artists to charge me a $15 late fee for an early, yes, early payment - due to their secret change! Then, the following month, they actually charged me a finance charge on a negative balance. A charge for a negative balance? How criminally low-life can these cowardly criminals get?

On 9/29/2009, I went to the Bank of America branch on Providence Rd. in Charlotte, NC to deposit my husband's long awaited unemployment money. The money had come in the form of an NC Eppicard/debit card. My husband and I share a checking account at BofA. In order to use the card to pay bills, we needed to get the card into our accounts. The teller asked for my ID and BofA debit card. She had me call the Eppicard to find out the exact balance which I did in front of her. She took the Eppicard and left the counter. No details were given as to how she was going to deposit the money from the Eppicard. She returned a few minutes later and handed me a receipt.

I was pre-approved for a VA vendee loan. I did the application. I received it in the mail, signed it and sent it back. It laid with no action. I complained and the problem stated I wasn't approved anymore. No one would return my calls. Every time they would fix what was said, there was something wrong. I offered to pay down the debt sent. No one will call or email be back. I spent a lot of money based on the pre-approval inspection and furniture and had lost time and $1,000 in earnest money.

I had two accounts for my new C Corporation (checking/saving for both accounts). I could not secure the funding to start it, so I started an NPO Corporation. I have my full seal/entity. The IRS has my 501 (c) (3) and they are expediting it. I sent the full package to them in August. The local Bank of America manager told me I had to start another account for my NPO. But I've heard problems about this bank, so I went to another town Bank of America and the manager setup a new NPO account for me. Three days later, the Bank of America locked down all my accounts and stated I was fraudulent! Talk about mad! I have our UBI/FEIN/DUNS and 501 (c) (3) is waiting for the IRS agent to get started. I've already met with another bank manager and asked them to help with my new NPO corp.

By accident, my account became overdrawn. When I just received my statement, there were 19 overdraft charges ($35 each) totaling $665. I am on Social Security disability. I depended on my SSD payments to pay my bill. I do not have overdraft protection. I called the bank and asked if they could remove these charges. I do not understand why the bank let me overdraft my account 19 times. I have been banking with them for almost 14 years.

On October 1, 2009, Bank of America decided to close and freeze my account. I was told by an employee in the Risk Management department that they reviewed my account and decided that I was now considered high risk. I had no problem with that. I do, however, have a problem with them not releasing my money to me immediately. I was told that I had to wait 10 to 15 days for a cashier's check to come in the mail. I tried explaining to the representative that I'm a disabled vet, a mother of three and that my VA disability and social security are the only means I have to take care of my kids.

I was charged two NSF fees when my account is an "Advantage Account" which is supposed to cover NSF charges when you have enough funds in your savings account, which I do. I have a mortgage and direct deposit with BOA. My checkbook and paperwork for my safe deposit box state that it is an "Advantage Account". When I pursued this matter with the local branch of BOA, they stated that "I did not have an Advantage Account and they could only refund one of the charges." I say again, my checkbook and paperwork have "Advantage Account" on them since 2002. I figure if BOA does this on at least one million of its customers, they can bilk a lot of money from them.

BofA charged me over $300 in overdraft fees. What they did was start charging by not clearing deposits quickly. They then placed my largest debit card expenses first, then the smaller ones. In this way, they compounded the overdrafts from one to multiple. I tried going to a branch bank, talking to the manager, then going online to chat with a rep, then even calling a special hotline. All told me that they could not refund the $300 because "they" had made a determination. When I asked who "they" were, all I got was silence.

My daughter is a disabled person, a protected class of persons. She opened up an account with Bank of America. She charged $1.80 on her debit card which put her account overdrawn by $0.18. This started a spiral of overdrafts that she could not control. Over a three-day period, she was charged nearly $900 by Bank of America (25 charges in the amount of $35 each, yet she only incurred 20 incidences of overdrafts). She incurred these charges after BofA recorded all their "overdraft" charges, continually keeping her in an overdraft situation. This multitude of $35 charges were debited to her account prior to debiting her account for her expenses, so everyday her expenses of $1.75, $2.64, $3.74, etc. were incurring new overdraft fees each day because she started out in the negative due to the order in which the bank charged the account with their fees.

Bank of America is no longer crediting transfers between personal accounts immediately. The info on their website, and this was correct until I found out it is now subject to a 10:45 p.m. cutoff, states: "Transfer funds between accounts at Bank of America - Make immediate transfers between your linked Bank of America checking, savings, line of credit, installment loan, mortgage, personal or business credit card, and Bank of America Investment Services, Inc. (BAI) investment accounts. Or, transfer funds to millions of other Bank of America personal deposit account customers simply by adding their accounts to your Online Profile."

My husband had called on September 15, 2009 around 9:14 pm to complain about a mysterious discrepancy found on his account. He made a purchase of $48.12 from an online merchant. BOA charged him $48.14 then turned around and charged him again $48.12 (the correct amount of the purchase) which caused his account to overdraft and lead to numerous of other overdraft fees. When he realized what had happened, he contacted BOA and spoke with a manager. The manager mentioned that when he authorized BOA to withdraw $48.12 from the account, BOA actually holds that amount until the online merchant confirms the $48.12. However, once the merchant confirmed the amount, $96.26 was withheld from his account. This amount was not reflected on his account and when he continued his purchases for the day, he ended up overdrafting.

I was hit with 3 overdraft fees within a three-day period. When I viewed my account, it showed that there were two $35 Ov fees on the same day. These were for 2 different purchases that hit my account on the same day. My account had more than enough money to cover these items. The 3rd Ov fees is legit. When I complained at the branch, I was told to call customer service. Basically, CS told me that the 1 item was the one that put me into overdraft and then it started the domino effect, $105 in fees.

Again, BOA is the worst bank on the planet! They doubled my payments making me resort to Money Management International but no, that was still not good enough for them! They called my work constantly (that's great. Get me fired so I can't pay at all) then ended up calling my mother who is 93 years old, upsetting her to death with a message about urgency (thanks, guys). This was all for over 54 bucks that they say was short paid by MMI. What a lovely organization you have. I do have a supervisor's name of Tim **? Would you folks be so kind as to give me a name of someone in this?

An affiliate of Bank of America that provides identity theft protection has been calling my house 3 to 4 times a day for the past 9 months. We have told them we are not interested and asked them to stop calling with no success. I've told them to remove my number immediately and they said it takes 30 days, then another call comes a few hours later. They are rude and pushy and BofA should be held accountable.

I transferred enough money into my account to bring my account to a balance of $0, but Bank of America has now adopted a policy of charged a fee for pending transactions. And then if you don't take care of overdraft fees within 5 days, you are accessed a $35 extended overdraft charge. According to BOA, I overdrew my account by $1.36 in pending transaction. They charged me $20. I have had more problems with Bank of America in the past 4 or 5 months than I have had with Bank of America in the past 10 years. Bank of America seems to be looking for more and more ways to generate fee income from customers. I have heard several similar complaints from friends who bank with Bank of America. Many of my friends and family have closed their accounts and now are with financial institutions who are not charging excess and ridiculous fees. It's really unfortunate that in this economy, people have to worry about being charged with excess fees, so that Bank of America can turn a profit. The CEO and other executives sit pretty, while average people struggle. I'm closing my account and going with a different bank.

I deposited three small checks, totaling $1,100, which they put a hold on for over 10 days. They were checks from Wells Fargo. They could have walked them over faster. Then, I deposited a check for $388 which cleared that day. The day the others were to clear, they hit me with over $500 in overdraft fees even though they knew the money was to clear the same day.

After having problems with unauthorized persons withdrawing money from my account w/ BOA, I closed that account and then opened a new personal checking w/ a new acct. #. I am on Disability and SSI and it was supposed to be a free checking account but they "fee'ed" me to death and they never did return all the money and fees caused by the unauthorized withdrawals. I closed the account. I opened an account with another bank and have had this account for about six months or more. BOA kept sending me emails telling me I had no balance in "my account". I contacted them several times to stop this but they refused.

I recently discovered a $9 charge on my Bank of America bank statement for using a non-BoA ATM. $9! Ironically, there was no charge from the bank operating this ATM. It was my own bank that gouged me. Is this kind of thing not regulated in any way? I work on a large corporate campus outside of Seattle so our choice of ATMs is limited. I'm also tired of getting penalized for going overdrawn on my account. BoA does not update its online banking over the weekend so it's impossible to check one's balance and BoA has the technology to decline the transaction when there are not sufficient funds. Instead, they charge me 25-35 dollars and say they don't decline the transaction as a "convenience" for me? I've asked repeatedly for them not to do this but this does not compute on their customer service scripts.

On 9-16-09, I received five ($35) return check fees: a check posted for $40 and then four other transactions under $6 each, some as little as $1.80. If the check had posted last, I would not have received any of the fees. I initially spoke with Sunni ** on 9-17-09 and explained the situation and instead of assisting me, she chastised me for not balancing my checkbook. I requested a manager and spoke with Christine ** who offered me a savings account where if it happened again they would charge me less next time. She didn't even acknowledge that I was completely in tears and explained to her that I have two children and I am a single mother asking for help. I was not asking for a waiver of all the fees but just one would have helped. She declined to assist me in anyway.

After an emergency hospitalization of our daughter, my wife, while out of town caring for her, overlooked an automatic payment from her account which caused an overdraft. She followed this with three more overdrafts of $87.00, $5.79,and $8.95. This triggered a cascade of overdrafts totaling $140 over seven days! One of these charges actually occurred after I transferred funds to cover everything and posted a balance of $211.00. Calculating the amount of overdraft charges (interest on a small loan), the yearly interest rate comes out to 4,524%!

A South Carolina Bank of America branch is drawing criticism on Thursday after an employee reportedly ordered the removal of American flags placed to honor a fallen Marine over fears that people would be offended. I am a retired service member, 20 years active duty US Navy. I am having my daughter close her account after this incident. I think the bank manager should be terminated for poor judgment. I have recommended my friends who also bank with Bank of America to close their accounts as well. I have presented them with the same article and everyone displayed the same horrific expressions on their faces. If this is the kind of service you are providing, no thanks. I can send my daughter to a bank that honors and respects the fallen heroes and especially the American flag. Maybe someone should explain to them that they don't have to salute the American flag, but they have to respect it.

BoA continually re-arranges transactions. In many cases, I am not overdrawn and once they re-arrange the transactions, I am. They will move a deposit after the transactions then charge us $35 for each transaction they re-arranged to show overdrawn. I have even caught them changing dates of transactions. But you can't prove it. The only ones that know they did it are at the bank and they won't confirm it. When you talk to them about the re-arranging, they say they are not allowed to do that but they do quite a bit. And they won't refund any of the charges they imposed on you either. In this day and age with the economy the way it is, they don't care about the little people. They have gotten to be a huge corporation and one of the biggest banks in the United States and the average customer doesn't stand a chance. And yes, we can change banks and we are.

I was and still am the victim of identity theft and fraud. Bank of America denied my fraud claim because they are the most horrific and lying bank which is full of nepotism. When my score was 800, they loved me and when it dropped, they tried to foreclose on my home. They are dishonest, corrupt, and lying organization.

I'm not one to go into detail about my bank accounts so I will keep it pretty general but to the point. For 4 years, I have used Bank of America and have not had many problems with them but over the last 2 weeks, it has been one huge issue after another. So, I called the customer service people to try and get my issue(s) resolved. First off, I was lied to by one of their representatives, and when I explained this to a supervisor, who was very rude to me btw, he would not have any of it. I was very nice with him on the phone at first explaining my situation and he told me it was my fault that I deposited my money into my account 5 mins. after 2 pm so it would not post till the next day. So, I had to pay them $35. When he said it was only a 5 min. difference in the posting times, and that there was no way around the fee, I was so mad at him I went off. Well, after 25 mins. of explaining bad business practices to him, he hung up on me after threatening to put a hold on my account! Seriously, that's not even legal. So after my phone call, I went to the bank and withdrew every single penny I had and cancelled everything I had with Bank of America and transferred to another bank who was happy to have me as a new customer. So don't use B of A! They are mean, dirty people. I hope they fall and they fall hard!

I had just had surgery and goofed up and paid a credit card bill twice for $6,000. I quickly realized the mistake and contacted Bank of America on Sept 11th after I received NSF notice from my bank on some bills. I paid by check then I paid online bill pay by mistake and the charge had not posted yet. I was going to cancel the payment with my bank but was told by Bank of America it would post that night. They told me to call back the next morning and they would reverse the credit back into my bank account. I called the next day and was told they could send it back but it would take 2-3 business days unless I wanted the money wired and that would cost me a $250 fee. I told them just to send it back.

Bank placed hold on funds for authorization causing debit transaction made on the 14th of September to create domino effect of charging four overdraft transaction fees of $35, totaling $140. Transaction authorization did not actually clear account until September 15th when funds were available.

I deposited a check on 09/11, a check that I have deposited before in my account. I have had an account with this bank for at least 6 years. They placed a hold on the check and stated that it would be released on 09/18/09 by 5PM. I received a letter from Bank of America stating that this would be released at that time and that this was their standard hold. So when I went online today, 09/19 at 4:50 and realized that it still had not cleared, I called the bank's 800 number. The lady explained to me that it was not 5PM yet and that it would be released at 5PM. She was very nasty about it.

I do not understand how they can charge overdraft fees for pending transactions that have not cleared an account. It shows pending, but when other charges post there is a positive balance, then once the pending does post, they charge you an overdraft fee for the ones that had already posted. It is like having an authorization hold amount being taken out twice. This has happened for the last time to my family. We are on a fixed income. We cannot pay our bills, buy groceries for our children, or possibly have gas for my husband to get back and forth to work. And we are up to $300 in overdraft fees.

I have a checking account with BofA and I have just incurred several hundreds of dollars in NSF fees. Apparently, BofA pays the larger items and then the smaller items which charges the customer more fees. Then if they had paid the smaller first, then the larger. For example, this last incident I had, several items clear my account. I had enough money for six of the items and not enough for the big one. The six items were point of sale purchases over the weekend and the big item was an electronic debit that was charged that Monday. The six items were pending and showed pending online but when they paid all the items, they posted the one big item first and then the remaining six, so that I would incur 7 NSF fees instead of just one!

I had deposited my monthly paycheck of $6250 which is drawn on an out of state bank. They put a 5-day hold on it because I was overdrawn. I was overdrawn because I had $1.88 balance and they decided to take my overdraft protection out and which is my savings, then charged me $10 which overdrew me to the tune of $100. Then, I had scheduled a $40 bill payment and they made it out for $340 then again hit me with a fee but kept letting me use my card. Then, the $340 check that they made an error on, it came through and they bounced it. Then they charged me $35 for that and $35 again because the check I just deposited they put another hold on.

A close friend set up a checking and savings account at BofA. She specifically told the bank worker to not set up the so-called "overdraft protection," preferring that if there are not sufficient funds for a transaction that it be declined. However, they did set her up and screwed her big time. Forty cents overdraw turned into one hundred forty dollars in overdraft fees. This is so wrong, and I am so angry. I will be protesting outside the bank with a big sign saying BofA are thieves!

Bank of America deliberately moves transactions around to produce more fees. Many times, I have caught them via online banking doing this. Once, I caught them removing a deposit in hopes that they could make something bounce. They did it again recently, and they are refusing to remove a second fee. Always before, when they were caught, they relented. But not this time. It appears their financial straits are such that they have to steal from consumers. Since I complained, they have now put a hold on my recent deposit.

In May of this year, I received notice in the mail that my account was overdrawn by about 67 dollars. When I reviewed my records, I could not find any charges that would have overdrawn my account. When I went online and reviewed my transactions, I realized I had not deducted a charge from a restaurant for about 35 dollars. This would have overdrawn my account by about 22 dollars. The problem is, when I went to deposit my check about four days later, I was now overdrawn by over 200 dollars. When I called customer service to find out how I was overdrawn by so much when I had not made any more purchases after being made aware that I was overdrawn, I was told that I had been charged additional overdraft fees on purchases that were made before I ever became overdrawn because the paperwork for these purchases did not come through until my account showed as being overdrawn, even though my account initially became overdrawn because of authorization holds placed on my money to cover these transactions. How can the bank charge overdraft fees on transactions that it has already placed a hold on my funds to cover? I am now almost 400 dollars overdrawn all because of a 22 dollar mistake. I refuse to pay this money!

I’m being threatened to be sent to ChexSystems for account maintenance charges they are charging me months after I closed my account with them. The consequence: credit damage.

I made a check deposit and received $100 credit from the deposit. One week later, I received a letter stating that the check was on hold and wouldn't be released until a 10-day period was exhausted. All credit from the check was removed. This caused my account to go negative and was given a bounced fee. I didn't want to worry about it so I just agreed to the terms. But then they extended the withholding period even longer! I had already started to have automatic payments withdrawn and they bounced as well. One payment was for a credit card and then they charged me for a bounce fee and requested the money back from the cc! Take in consideration that the check which they were withholding was more than sufficient funds. B of A did agree to remove the fees but that is not as much money as the CC company charges for the incident and possible damage to my credit.

So, unfortunately for me I overdrafted my checking account because I was not paying attention to my finances; my fault. The fee was expected and I take responsibility for that. I deposited a manual check from my employer for $1,600.00 at my local Bank of America branch to cover my $35.00 fee and to put money in my account for bills and such. BOA decided they would put a hold on the check for 5 business days (which in real life means 9 real days) because the check was manually deposited instead of direct deposited.

I purchased a new boat and traded in my old boat from BridgeCity Water sports. They did not pay off the boat in time and a 30-day late was reported on my credit report. When the bank called me about the delay, we called BridgeCity together and the bank told me to not worry, it would not show on my credit. Well it did. When I wrote a letter to B of A, all they could do was say "oh well, not a bank error so we simply cannot help you" even when I provided them all of the proof and reminded them of the phone call. Now, I have a delay on my credit and was quoted a higher insurance rate! I've done business with B of A for over 25 years and never had one late payment. I will never do business with B of A again ever! Simply put, they couldn’t care less about the consumer.

Due to an issue with timing and a paycheck being lost, I accidentally went overdraft one week, ending up about $100 in the red. I came in the next day to take care of things and deposited about $290, and making sure that once it was deposited, that I would be free and clear again. I was assured that I would be and I checked my balance, which was around $120-$130. I began to spend within my means and nearly 2 weeks and 2 paychecks later, I was declined for a $9 purchase. I went home to check my balance and found myself $350 in debt to them. Turns out that after being assured that I was free and clear, the next day, 3 overdraft fees posted and obliterated the money I had deposited.

I am writing to express my utter revulsion and disappointment of the treatment I've received from Bank of America. Over the holiday weekend, we stayed at home and didn't spend any additional money out the ordinary. But our check that is directly deposited every Monday was delayed due to Labor Day, which caused 17 overdrafts at $35 per overdraft, leaving $595 of fees.

I've had constant problems with BofA. I call and complain and they return part of what they purloin. I filed a complaint with the Better Business Bureau and the Office of the Comptroller of the Currency. Below are their websites where you file a complaint electronically. I also found this organization and filed a complaint with my congressman. Everyone here should do the same.

Bank of America is using illegal practices to collect overdraft fees. The way that I figured it out with my account is I would have been overdrawn by a little over $95, not over $500. My overdraft fees were $280. This has never happened to me before with BOA. I tried to talk several times with the bank and still they will not reverse the charges. I have direct deposit. Bank of America took about $500 from my account. I am very afraid to keep my account with BOA. My payroll check is drawn from Bank of America.

I had paid my 2nd loan in full on 12/2008, but they are calling to tell me that after almost 2 years, I still owe them money. The amount in question is about $220. I verified twice before on 02/09/09 and 04/24/09 with other representatives of this bank and they confirmed to me that the loan was paid in full. I do not want them to harass me for something they did wrong.

I have been a Bank of America customer since I was 17 years old. I am now 25 and Bank of America just charged two $35.00 overdraft fees on my account when there are no overdrafts. I called their customer service and they told me they can assess overdraft charges on pending transactions. Nowhere on my account will you see the overdrafts they are claiming to be charging for.

I am writing to report to you the abusive fee policy of Bank of America. Since the end of last month to the beginning of this month, Bank of America has taken approximately $500 in overdraft fees from my bank account. They will hold charges as pending for days. Because of this, when I check my balance at their ATM, it gives me a different balance than what the actual balance is. They claim that it's the company that is holding the charges as pending; thus, my balance is different from reality. Now, I have a PayPal debit card that I use at the same places I use my Bank of America card and the charges are never pending.

I went into Bank of America to discuss the numerous overdraft fees on my account. After doing my own credit and debit against my account, I still maintained a positive balance. The banker informed me that the reason for the overdraft fees was that one of my bills, AT&T, was erroneously charged twice to my account. However, upon review of my account, I was only charged by AT&T once. The banker informed me that I will only be credited for one overdraft fee when there is a total of eight, bringing my account in the negative for $230.14. I was informed that I will have to recover those fees from AT&T because the bank was not the reason for the overdraft account. The banker also told me to contact the toll free number for Bank of America if I wanted more fees refunded. This is a clear sign that Bank of America is not willing to assist customers.

I have been banking with Bank of America since 2004. There have been numerous times where they have changed the order in which transactions post to my account, resulting in NSF fees. Well it's happened again. On 9/2/09, my balance was $38.35. I went to the ATM and withdrew $20. On my receipt, it shows that my balance was now $18.35. The next day, I went online to my account and it shows a check I had written was cashed for $48. I understand that I should receive one NSF fee for that transaction. The problem is Bank of America changed the order and posted the check first and my ATM withdrawal second, resulting in two NSF fees. I know in this one incident that I did not lose a lot of money. I have had this happen to me at least 5 other times - one of those times I was hit for nine NSF fees at once, all because they changed the order in which transactions posted to my account.

I had 3 charged items hit my account at 6:37pm on the 31st of the month. This put my account at -$16.01. Unknown to me due to the day being over, I went into the branch the next day on the 1st and made a deposit. I paid the negative $16.01 and went on my way. Returning to the bank on the 4th to make a deposit, I found BofA took $105.00 of my hard-earned money in overdraft fees! After many frustrating calls, I almost gave up. At this point, I found a phone number for the Executive Customer Relations general line: 704-386-5687. A very nice lady, whom I will not name, was polite, sweet, and courteous. I was soft-spoken and polite, and I let her speak her portion. And lo and behold, I got every penny back! Finally, the little guy got one back! I would call this for any BofA issues!

It's funny how Bank of America is all over the news in a bad light. If I did not have a home for collateral, they would have ruined me financially. I had a good relationship with the bank for a decade. With the present laws coming into view this coming year, things will change for them. So they have to squeeze the little customers to a point of breathlessness. I am in the middle of deleting them from my life and be debt-free from them. I hope these powers to be burn in hell. I am just concerned that after I do this, if there will be some repercussions or class actions that surely have to come about to reimburse all of those who had unheard of rate hikes for no reason. Any opinion out there?

They practice unethical business. The tellers provide inaccurate information on the customers' account. They answer inquiries of balances and pending transactions when in reality they do not have access to that level of information. On numerous occasions, I have lost a lot of money in insufficient fees when I was wrongly informed of my balance and if there were any pending transactions. The method of processing charges is unethical. They will place a hold on charges only to release them prior to the merchant requesting the charges.