Bank of America Reviews

This is the bank that holds my check for 2 weeks in Christmas and New Year time with no reason. Because they need money for themselves and they have right to keep your money. That is one of the ridiculous bank. I will close my accounts right after my funds available... Interesting part is, the check that I deposit from my different business account to other one and Bank Of America said they dont get money since check withdraw from my other account. You guys are ridiculous... I have been your customer for 7 years and how you guys treat your clients...

I’ve had a credit rating of 825 for the past 10 years and never a single late payment in all that time. Last year I decided to apply for Alaska Airlines BOA credit card for the perks of airfare and mileage. I downloaded the app but was unable to view my transaction detail online nor did I receive billing statements. BOA wanted me to link my Wells Fargo account to the credit card and I declined for security reasons. I was unable to set up an immediate transfer as I pay my credit cards in full every month.

This is the worst service ever. Completely helpless when they placed a hold in my deposits for over 48hrs not notifying me. This took place over Christmas weekend, I will never bank with them and will advise you stay clear from this crooks.

Is there an option for zero stars? I've had the customer service experience from hell. My existing claim for a disputed CC charge for $3000 was reversed not in my favor. The reason being was I did not respond by the deadline to keep the dispute open. I received a notification letter to respond to the dispute to keep the case open by a date (Dec 13). The notification letter arrived Dec 18th. 5 days after the deadline to respond had passed. There was no option to respond in time. There was no email, no phone call, no message in my online banking with BofA, not even an app alert in my BofA App. Just one late letter that arrived the same day as the letter saying my dispute was wrongfully settled. The $3000 charge that was reapplied to my statement has left me unable to purchase anything before Christmas.

If the lower than 1 star was available, that is what they would gotten. I never write reviews but this experience was so bad I wanted to share it with others. Bank of America has been my sole bank since 1999. There have been issues in the past but the one this week is the one sending me to do my banking elsewhere. Saturday December 15th I deposited a check on the mobile app. BIG MISTAKE. It showed accepted on Saturday but on Monday I showed I had a low checking balance which would have been impossible with the deposit. I went online and discovered they were holding the check for almost 2 weeks, December 27th. I called on Monday and was told it was a suspicious check and could not checked until the image from the deposit was available and I was asked to call back Tuesday.

Today was a very awful experience with Bank Of America at 250 E. Bearss Ave Tampa, FL 33613 with the Vice President **. He refused to provided customer service and they have proud on what they do and they can only as a "customer service" which makes a very bad impression because to top it all, it really sucks! I arrived to the Bank at 3:05 pm to send a wire but he said that there were two appts before me so for that reason it will not be possible to do so. I drove by another BOA on Fowler. Arrived at 3:35 pm. They were 20 times more busy than the one on Bearss.

Terrible Experience. Have been with Bank of America for 23 years. We had a customer to come in and purchase $8000, which we called to verify with the credit card processing company, and their response was that the card was good. Fast forward 3 days and there was a hold put on our account. All funds were held and we were not notified. Very poor customer service! We still cannot get a hold of anyone, we have left 20 messages within 2 days and they still have not answered any questions that we have. They told us all was well. We find out after having our account frozen that all was not well, and they waited for 7 days to contact us by MAIL!!! Small Business Run from this company!!!

I have been with BofA for 23 years, I have been frauded out of 33,000.00 in appliance sales. This merchant services has been TERRIBLE to work with, I have spent over 75 hours asking for questions to be answered, NOTHING. I called the security review department and left over 23 phone messages for their department, no phone call back. SMALL BUSINESS OWNERS STAY AWAY FROM THIS MERCHANT SERVICES COMPANY. They will not stand behind you. 23 years and not one problem and this happens and they will not even talk to me. They say, "Go get your attorney."

Bank of America cannot handle online banking. My business account was blocked temporary due to suspicious activity. After clearing it, the fraud department could not lift the block. Spent many hours and visits to the bank in a month and after lots of activity they admit that they cannot remove the block and they need to open a new account. I am going to open a new account, but in a different bank. Looks like there not a selection to rate experience below 1 star...

I have noticed suspicious banking practices for a long time now with Bank of America. I would love to do a study on transactions to prove their deceptive practices and start a class action lawsuit. They sit on funds for extended periods, they take advantage of people living paycheck to paycheck and rig the timing of items clearing your account to lead you to being withdrawn with [multiple] $35 charges. I had plenty of funds to cover my car payment, which showed as PAID on their website, but it didn't reflect on my checking account for several days which led me to being overdrawn.

If you want a continuum of disrespect and frustration, this IS your bank. I have been with them for 19 years and am pulling the balance of my Wealth Management funds. Massive menus, ridiculously long hold times, "inadvertent" hangups, NO accountability, no call-back possibility. Try asking for a manager and you are put on hold until you dry out and cannot hold anymore. Nice MO, BofA! Save yourself frustration… STAY AWAY FROM THEM!!!

I had the unfortunate experience of speaking with Tracy ** on the Bank of America customer service line. When I tried to explain to her why my account should not have been overdrawn and then had accrued an overdraft fee, she rudely began to speak over me telling me how I had already agreed to all of the terms when signing up for the account. Well clearly they had not explained it well enough when I signed up, but she did not seem to care and she had actually insinuated that I was not intelligent for not originally understanding the terms of service. I am completely appalled at the way Tracy ** felt that she could talk to me and I never will have another bank account with Bank of America again!

I have been with Bank of America for over 5 years. Their customer service was generally very poor with the occasional exception. I put up with this since I didn't have to contact them too often. Last week, they unexpectedly closed my checking account. I had always kept a moderate balance so this couldn't be the issue. I've also never engaged in shady activity. Calling their customer services was utterly unhelpful. They would only tell me that "Bank of America reserves the right to close accounts" and "Bank of America can refuse to cite the reason for this decision" and "Bank of America's decision on this matter will not be reversed." No reason and no option for appeal. Unbelievable. Others who have also had the misfortune of experiencing this can attest to how infuriating this is.

I contacted Bank of America regarding a credit card I had set up through their bill pay center. It has not been going through as all of the other cards have been that I set up through their bill pay system. No one could tell me why it didn't go through!!! All I wanted to know was what I needed to do to correct this!

Absolutely no clearance procedures for fraudulent checks. Will deposit anything in 0 time, will show money as available and after you already paid out of your own funds they will tell you that check bounced back. Miserable bank.

Check this out! I go to the casino. I tried withdrawing money from my account and my card gets declined. I try again and I'm not sure why my card is declined again. I called the bank and they told me that they needed to increase a limit so I can actually use my card at the non Bank of America ATM (Which makes no sense), but that everything was back to normal and I may use my card now. I go back the ATM thinking everything is fine now, my card gets declined again. I try again thinking I might've not giving enough time to process again declined. I call them back. Takes them about 30 minutes to answer. I tell them the situation again, they assure me that the problem is fixed. I go back to the ATM again. My card is declined. Tried again this time finally my card works. Everything is good until the next day I see eleven charges for $2.50 from BANK OF AMERICA for using the ATM 11 charges.

Deposited a check in my BofA checking account Dec 8, BofA will NOT release it until Dec 19. 11 days! Btw, the funds have already been deducted from my other account, meaning BofA has the money, they are choosing to sit on it for 11 days. In the past BofA held a check for 1 or 2 days. I've been a customer since 1994 have great credit, 2 BofA credit cards, no overdrafts, no late payments, etc. Called BofA 3 times! Spoke to supervisors Jasmine in Alabama was particularly unhelpful. I've never been treated like this by BofA but have heard many stories from others. Only thing I can do is close all my BofA accounts.

Over the past few years, I have had both preferred rewards and non-preferred rewards status. When I was PR they would do everything: return fees, expedite deposits, etc. Now that I am not PR they won't do crap. Today 12/12 I called in about a check deposit and they told me it would take a day to go through even though under $200 they generally give a courtesy credit. The Customer Service Agent told me that they do not do that and that it has to process. THIS IS VERY NOT TRUE. I told her I knew what I was saying and referenced internal policies I know. She eventually admitted that they take your balance into account when giving levels of service. Unbelievable. WORST BANK EVER.

I just got off the phone with rep name Paul, phone call took overall 15 mins and service from Paul about 7 mins. Originally I called through the Spanish line and there was no available representative to be able to assist me... I get transfer to the English line and encounter Paul. Paul was disrespectful, he interrupted me over 5 times in the middle of expressing my concerns. Did not let me finish any sentence without interruption. Rep started breathing hard making me aware that I was annoying him and basically I was a bother to him. He should definitely receive some training in applying Active Listening within his calls. I work as a CSV Rep myself and NEVER interrupt any of my customers. He was beyond rude and gave me a very hard time when I was told by another Rep (Spanish rep earlier today) that I didn't need to do what Paul was demanding out of me. He should really be fire. RUDEST PERSON I HAVE ENCOUNTER.

In October 2018 I received an envelope in the postal mail from Bank of America about an annual notice for a prepaid debit card that had been sent to me this past year. I don't have any. Customer service, Justin, could not locate anything under my Social Security number so nothing could be done to find out where this card is and who sent it. It included a copy of their privacy notice. Here we are facing Christmas and I never received any Bank of America prepaid debit card.

Miscommunication between departments. These people are idiot, and useless. After so many years (6 years) working with them, they had zero respect for me. In August they asked for my driver's license info, and I went to bank personally to give them my new driver's license. After a week they closed my checking, and my car payment was returned and I had to pay fees for that, and I called them and asked why is that happening, they said they have not received my driver's license. I told them that they are stupid, and how come the banking center did not send them the driver's license. They said they are sorry and asked me to send it again by email. Then after 4 month, I realized they also closed my credit card because the credit department did not communicate with the rest of freaking B of A to get my driver's license.

Bank of America! My sister sent me a cashier's check for taking care of her cats while she was away so I went to the Bank of America on Dickson Street to cash it because it was drawn from the Bank of America. Apparently after standing in line for ten minutes I was informed that the branch manager would have to cash it for me because the tellers could not cash it. Well the Manager Willie ** told me I would have to wait until he was done eating his lunch. So I waited until he was done eating (about 25 mins) and asked him if he could cash the check. And he told me he was busy with something else and that I could wait or go to my own bank and cash the check! So I went back out to the lobby and about 15 minutes later the Manager Willie ** came out to the lobby and told me that it's not that I can't cash that check it's I don't want to! Go to your own bank!

This bank sucks. They are thieves and took 85 dollars from my bank account. They charge 25 dollars every month. That's 300 a year that they make off people with low or medium incomes. I called the bank asking about the 85 dollars and could not figure out what I was talking about.

I recently opened a Bank of America account and deposited a insurance check. Seemed like would be ok. Well then I received another check. I used their very flawed teller assist to deposit 41000 check. They told me I would have access to a portion of my funds 2 days later. Well upon depositing my check I got a receipt out of machine starting I would not have access to any of my funds for 10 days... Very crooked when US Bank said just call they would order the money and in a couple of days I could come in and get the cash.

After the lobby wench harassed me to open an account, we spent an hour setting things up. 3 days later I had received an email stating my balance was below $25.00 which was not correct. I logged into the app to see a debit in the amount of -$888,888.83 which tied up the initial cash deposit that was made to open the account. I am informed that this is their code for fraud. Strangely enough there have been zero transactions on the account.

I am beyond disgusted with this bank. I have a checking and savings account with them. I usually kept the minimum in the savings account just to keep the account open which I believe was $25. I just checked my savings account and noticed all these fees for the last few months. They said they raised the minimum to $500. I was outraged by this and they said I wasn't notified and they said it was in my statement. Honestly, do people read their statements Bank of America!! People should at the very least receive an e-mail alerting them that they have raised the minimum. Talk about sneaky and underhand!!! Millions of customers are oblivious to this and Bank of America is literally ripping them off. I asked them to refund my money and they only refunded 3 months worth of fees.

I have had these accounts for 30 years now (going back to the old Barnett Bank days). Periodically I deposit large Cashier's Checks when moving CDs from 1 bank to another and there has never been a problem until this week. I deposited a large check expecting next day availability since it was a Cashier's Check drawn on another large bank. Having worked in the banking industry, I know for a FACT that these checks clear electronically overnight and the actual paper check gets scanned & never gets physically 'presented'.

I am a US citizen living overseas and have maintained two checking accounts at BofA for fifteen years. Not long ago, a large sum of money from the sale of a house in China entered the account. We bought a new house in California, and I later wrote a large check on BofA to our private bank, as that account allowed larger sums of money to be wired through online banking versus the $5,000 that BofA allowed me. The large transactions brought up some questions, and they wrote me asking for more information about my identity, US citizenship and line of business. I provided all the information and sent it back.

We had one of our cards cloned somehow. Somebody did 8 withdrawals from an ATM in Pasadena. Although we got a temporary credit back, all of a sudden, these amounts posted back into our account. Before they posted, they appeared “processing” for days. Of course this overdraft us and obviously, we got charged $35 per overdraft fees. $400 someone stole from our account plus $35 per transaction ($245 total). Their claims department also deemed that these withdrawals of money were accurate. So basically, they royally screwed us. ON TOP OF THAT, because of all this none sense, they didn’t honor my electronic payment of my rent, which additionally put us in the crapper with our landlord. This POS institution can go to hell for all I care. DO NOT BANK WITH THEM!

I had a checking account with Bank of America. I moved to Salt Lake City because of job change and wanted to sell my stuff. Someone contacted me in response to my add and I sold the stuff. Because I had moved to Salt Lake city she sent me a cheque. I deposited and it came through as counterfeit. I informed this whole thing to bank along with the documents and contact details and our conversation. Bank of America closed my accounts and reported to ChexSystems when it was not at all my fault. They were rude and very unsupportive. I should have never banked with them. Would advise everyone never do banking with them.

BOA is the biggest Rip off Bank for Consumers. They spend all of their time coming up with ways to charge more fees. Now they send images of your checks and then charge you a Service for doing it. The customer, like myself never signed up for this Service. It is just one more example where the BOA will rip you off at every chance that they can. I had to call BOA and first find out what this Service charge was for and then I had to cancel this unauthorized Service. What a RIP OFF Bank BOA is.

One day I had money, the next day I was overdrawn. I had no way to anticipate the possibility that my money would be sequestered the way it has been. Because I erroneously deposited a check twice using their shoddy mobile app (I don't care what JD Powers says) I deposited a check. I didn’t get any confirmation that it went through and it being my first time using the service, it appeared as though it didn’t work. I came back to the ATM the following day and physically deposited the check. I made charges using the Google Play app but this was too unusual. These activities caused the bank to basically freeze and overdraw my account – without explanation.

Bank of America is a racist establishment. Being ** filing a claim instead of being a victim you automatically become the suspect. I went to atm and I tried to do a withdraw $180. My money didn't come out so I walked in the bank teller to withdraw money and said that I just did an atm withdrawal from the atm. I told him nothing came out and he stated that the power went out for a slight second and to get my money back I have to file a claim, so I did and they told me I have to wait to the 14th of Dec to receive my cash back. Because I had claims before. It's not my problem that ** do shady **! People. Now I'm the one in question when their atm robbed me. ** BofA.

Use auto bill pay to pay constant accounts. Had bill pay set to make payments on the second of each month. For first time the system made a payment on the end of the month previous month instead of the second due to fact that second was a Sunday. In pass system had made this payment on the third, this time made payment on the Friday before causing 105.00 in bounce service fees. I have called and talked with service reps four times and tried to contact a supervisor and all they keep saying is system operated correctly. Not a true fact system just started operating this way. Did not get a call back from supervisor that I had asked for.

I've been on hold for over 1.5 hours trying to ask someone why they are blocking online purchases despite the fact that my account is up to date and has thousands of dollars available credit. Not the first time they've blocked online charges for no reason and left me wasting time on hold forever when I called to find out why.

This is the 1st review I have ever written. Before the middle of Nov., I applied a Bank of America credit card online in order to shop for Thanksgivings. I did not receive the card and there were fraud transactions with the card. When I called the customer service hotline 1-800-421-2110 on different days, two times needed to hold over 15-20 minutes. One time even took over 1 hour and 45 min. So I just hung up and think I should write a review with my experience. I cannot believe this kind of poor customer service will happen with an American major bank. On Nov.19, when I called the bank to report that I had never received the card, I was told that they would investigate the fraud case and re-send me a new card. However, as of Dec.1, I still did not receive any of the BOA credit card.

If I had the option to leave zero stars I would. Do not bank here if you want peace of mind you have access to your money. This bank is holding a PAYROLL check for 8 DAYS. I work for a larger company and I’ve also deposited several paychecks already. This is not a new check and I am not a new customer. I made an ATM deposit with the check and some cash on 11/27. I then proceeded to pay my bills given that our deposit slips indicate that there is an available balance right away but purchases will be covered from that date with full funds available the next day. This is totally normal and not a big deal. I paid my bills as I always do within the available balance, but I always make sure not to include the small amount they hold. I log in later the following day to find my account is in the negative.

I have had 6 blocked purchases with no explanation as to why. I recently learned that they expect you to download their app and turn on location tracking so they know where you are 24/7. A total invasion of privacy and the only credit card asking the user to do this without blocking each purchase.

I have been with B of A for many years and run hundreds of thousands of dollars through my accounts. I have noticed in the last year or two that the customer service is going downhill and fast. Today I moving money via check from US Bank to B of A. It was a large sum, so I spoke with the manager at US Bank on how to best accomplish this without a hold on the funds. He told me to have the manager at B of A call him when I presented the check to see if he could help authorize the funds faster than usual. The bank are across the street from each other and the managers know each other.

Why, why, why doesn’t BOA care about customer service? This Branch on Forest in Dallas constantly closes the motor bank, so here I am on a Friday once again standing in line for 30 minutes, only because I have to make this commercial deposit. I dropped this bank (BOA) along time ago as a personal bank, but now I have to come here because my job uses this bank. You would think they would have more than two tellers working, it’s Friday for God’s sake! Why is the motor bank closed down so much? What is wrong with BOA? I know BOA makes tons of money. After all they love to steal your house from you, remember 2008???? So get branches in building that have working motor banks would you? Sometimes I show up here and the whole branch is not open, during the week during what is supposed to be open hours. I hate BOA!!! Yeah, who doesn’t right? Wouldn’t give even one star if there was a choice.

I'm a Preferred customer with BoA and in the past when there is a fraudulent charge on your account they would take the hold of your money. This is no longer the case. If there is a fraudulent charge they will hold that money until the matter is cleared up. They did not info customers of this change in policies.

On 9/18/2018 I was a victim of fraud where money was transferred from my savings to checking, daily limit increased and then the thief went on a $6500 shopping spree. All these transactions occurred while I was in the BofA branch 600 miles away claiming something was fishy with my account as I received an email confirmation the money transfer I never made. BofA states I made these transfers from my cell phone via call to an agent yet my phone records from my carrier prove I never called them. BofA has denied my claim and I am seeking legal advice.

I am absolutely disappointed with the fact that Bank of America wasted an hour and a half of my time in their office, not to mention the 40 minute drive to visit the location. We spent a long time trying to simply set up a secured credit card for my wife, but was told that cash and debit card was all of the sudden not good enough to pay the deposit, though it was said in the beginning of the conversation that cash or debit card is fine. I was then told that I had to provide my routing and account number because that was the only method of payment the system would accept for some reason. THEN, after me spending 10 minutes to get that info and giving it to Chase, I was told that that is also not going to work; now they wanted a paper check and that it was the only thing they would take.

Bank of America is the worst. They hold your deposits for no reason for a long time so they can make money in interest they earn with your money, while the funds are already available for them, the customer can not get the money for 2 weeks. Horrible practice and customer service.

I've been with this bank for over 16 years. The experiences I received today is by far the worse and the fees for being a customer continue to rise. I have 3 accounts with this bank and if you do not make a deposit in your account for over $250 despite plenty commas in your other account they will still charge a monthly maintenance fee crazy. I want to close my accounts and instead of the rep trying to convince a long time customer to stay they would rather close out the account. So sad these banks isn't worth 2 cents anymore. Come out better saving your money in your own safe box...

BoA charged on my account for the sake of their system Issue... I wasted my one hour for talking on that it with customer service... Even he is agreed to the issue but he said nothing he can do about it... It's Scam.

I've been a loyal customer of Bank of America for over 25 years, but that does not mean anything to Bank of America (BoA). The recent levy of $12/month maintenance fee only serves the profit making purpose of Bank of America unilaterally. Not long ago the American Taxpayer bailed them out by giving BoA over 60 BILLION dollars, GAVE them away. So, if BoA screws up, it's their customers who end up being screwed; and now look at the quality of customer service! Walk into any BoA branch, with only one cashier servicing long lines.

Have tried to do business with Bank of America several times; it would take a couple of hours to describe how bad it has been. Do yourself a favor and bank at your local credit union or find a CU to join.

After many years with Bank of America and ongoing issues with fees, they finally pushed me over the edge with a $12/month account maintenance fee that started in 2018. I had an eBanking account for many years and was told that they discontinued that type of account and now I need to pay the maintenance fee for the new account. That is ludicrous, I never asked to be in this new account and I personally believe there should've been a grandfathering. Unfortunately, I didn't realize I was being hit with fees over an 8 month period and they would not refund the fees. I closed my account today because I no longer feel this bank provides a quality service to their customers.

My daughter was out of the country and was being charged 3% fees for each purchase on her card. She couldn’t use the debit card in an ATM to get money because there wasn’t an affiliate bank in the country. Her deposit was late going through and she had 24 transaction fees go through causing her to have 24 overdraft fees accumulating to $870.

Don't like to complain a lot on here but just be careful when applying for credit cards. Bank of America does not do good business and they don't care about their customers. At the end of October, I applied for a card with 15 months 0% APR and $0 balance transfer fee that ended up being 18 months 0% APR and 3% balance transfer fee. They're saying I selected a different offer when requesting the transfer, all done online. They've been awful to me ever since. All avenues have been exhausted except sending in a letter to some address that I expect to be tossed in the trash. Taught me a lesson to stick to the bigger, better companies who don't want to lose a customer over something as silly as this.

I lost my card and someone use my card. Bank of America refuse to refund my money back. This is the worse Bank. Don't ever go to this bank. I never had this problem with other banks. If this matter is not fix I'm contacting their corporate office and suing. This is not how they suppose to treat their customers.

I had 2 negative entries 13 years ago show up on my credit report, both were legitimate, I admit. I have been trying for over 2 years to have Bank of America remove the entries because they are long overdue to remove according to the FTC website **.

Late July after closing on a second home I contacted BOA to start the HELOC loan process to refinance a variable rate loan I have on my primary residence. After several weeks of ongoing requests for information they finally moved on to the appraisal stage. First appraisal scheduled by the bank as a drive by never happened. Apparently could not find my house. After another week's delay second was scheduled. Eventually second occurred and loan agent called to let me know loan package was with underwriters.

I have been with BOA for a little over a year. I have two business accounts with this bank with merchant services for credit card transactions. In that time I have had a number of questionable holds put on my deposits. Usually the payments I deposit clear within 3-4 days. However, I deposited a payment "check" into my account last Friday, and on Monday I check my account to find that BOA had put a TWO WEEK HOLD on this payment. I go to three different branches to get clarity on the reason why this bank chooses to withhold my payments for services rendered. I got ZERO answers! This by the way is in the MB SC area.

I have never experience something like this. I went to open an account and after I waited an hour everything was ready and the lady (July) said the bank close the account and is nothing to do to go to other bank. It was in MacArthur road Whitehall PA.

I have been a Bank of America customer for eight years and never had a negative experience until now. I identified several unauthorized/fraudulent transactions when reviewing my financial information in late October. I called Bank of America immediately and had my credit card replaced. Bank of America put a temporary credit to my account. Bank of America reversed the temporary credit on November 16, 2018. The electronic letter sent indicates that Bank of America reversed the temporary credit after determining that statements were mailed and payments were made.

Customer since 2003 with several accounts and one account “could have gone negative by $1.70” so they charged me $35 and refused to refund it even as a courtesy stating it’s bank policy. Account never went negative. I’ll be transferring my account.

I have a lot of money with BOA. I am pulling it out tomorrow. They keep locking up my debit card without allowing me to confirm my purchases via email or text. Forcing me to call the number and stay on hold for hours. They owe me thousands in time they have stolen. Money will be taken out tomorrow. I HATE BOA!!!

Bank of America closed my credit card for lack of activity. 4500 dollar limit and a zero balance. It was closed because I didn’t spend “enough”. This company is a bad joke and is going to negatively affect my credit for closing a zero balance card paid on time. They’re disgusting.

I have been a B of A customer for way over 20 years. My wallet was stolen and they refuse to pay me back the $243.00 that the person took out of the ATM even though there are 2 videos of the person that stole it. One at the grocery store and the other at the ATM. Reason? They said I authorized it!!! I am leaving B of A as they are crooks.

I went to Bank of America this evening to deposit & get cash from a check. Teller advises me to put it in the ATM & take out what I need in cash & deposit the rest. SURPRISE! Now facing a TWELVE DAY HOLD. SO UPSET.

This business traps people into making poor financial decision and makes it impossible to correctly pay so that they can mound up fees. They have terrible customer service, policies, website and app. There is nothing good about BOA. Literally nothing. Not even the free money they gave me for signing up is worth the constant frustration bordering on nausea.

My computer was blocked by a so-called company and to get it unblocked I had to call this number that they had on the screen. I did this and they wanted $319.99 to unblock it. Which I did, they had problems trying to get my computer working. I asked for a refund which they wouldn't do. After a period of time and they couldn't fix my computer. They even lost all my emails which they couldn't get back. I then called Microsoft and they told me to call the Federal Trade Commission which I did and Microsoft proceeded to fix my computer in a few hours and even got my emails back.

I applied for a Bank of America credit card in 1996 and received it promptly, then began using it. All went well for more than 20 years of sporadic use and always -prompt payment. In the summer of 2018, I received a letter demanding information about myself, my wife (who had her own card), and our professions and sources of income. BoA demanded to know if I had citizenship in both USA and another country. If so, which country? BoA insisted on knowing my wife's date of birth.

Bank of America is definitely one of the worst banks out there. They charged me 35 dollars in overdraft fees although my account was never overdrawn. Their new practice is charging you ridiculous high fees but never actually overdrawing your account so that you end up paying fees to both Bank of America and the merchant. I put money in my account right away but still they refused to reimburse me the 35 dollar fee. They are just a bunch of crooks. I will close my account with them as soon as I can pay down my credit card debt.

Long story short, I'm in the military, my money went to a nonexistent account with Bank of America. I've been told three different stories as to where that money went. Bank of America is calling itself a liar every time I call. I can't speak to anyone who knows what's happening at Bank of America. I'm sick of being lied to, and I'm sick of hearing apologies.

Bank of America has screwed me several times with their $35 return fees. I am very diligent to ensure I have deposits coming in to clear any payments that go out. They have let payments clear before deposits clear more times than I can count so they can charge me. I had a deposit clear at midnight and issued a check that would clear the same night with the deposit. They allowed the check to clear before the deposit and charged me a $70 fee. This is not the first time they have manipulated what clears first in order to charge fees even when the funds are there.

Bank of America has come up with a new way to rob me of money. Here's how it goes. I deposit a check that should clear the next business day or funds will be available to cover any debits that come in the next day. Well it becomes available and items are paid the day they come in and money is available. Then all of a sudden the funds from the check are made not available and the paid items are reversed causing your items to bounce and anything else in my case account becomes negative. Stuff bounces and they charge overdraft fees when the money was clearly made available. This has happened a few times. The first time they corrected it. This time they have not. I'm going to report them and close my account with them.

I wrote a check for $30.00 (clearly written out for thirty dollars) and Bank of America posted it for $50.00. When I spoke to the claims department and customer service, I was told that I would have to wait for them to review my claim and then wait another 5 to 10 business days to have the money returned into my account. I do not understand why I would have to wait for the money to be returned to my account when it clearly was Bank of America's mistake. I have banked with them for over 30 years and have NEVER had an experience like I did this morning.

First off it already started off bad when I got them (should have been a red flag). They didn't tell me the PIN and card are sent separately. I confirmed that this is not stated anywhere on their website, email or even on the mail itself. I called and the rep confirmed this and also said he got quite a few calls about this so they know it's an issue but still haven't fixed it. The second major thing is they are impossible to get a hold of! It's a 30 min wait to speak to someone and there is no way to chat with an agent online anywhere or email them. It's ridiculous. I was trying to dispute a charge that was taken out of $300 and they said you can do it on a desktop. I spent so much time on the desktop and app and nowhere did I find this and I couldn't even get in touch with anyone to help.

I was first married at age 18 and we opened a checking account with B of A. My last name was ** then, and the bank confused us with another ** family. They returned a month's worth of checks and charged us overdraft fees we couldn't afford. We left B of A without ever receiving help with their mistake. Older and theoretically wiser, later in my life, I had a B of A credit card. My credit was perfect. But B of A once again confused me with another woman (I had a different last name this time) and I ended up with seven hundred dollars in bank charges that weren't mine. This time I fought the mess, and I still lost money.

I order a Online Bill Payment from my Bank of America account, supplying the address of the vendor, and BA decided instead to send an ACH payment, to an account that the vendor acknowledges not owning. So 4 weeks after the funds were credited from my account, the vendor has not yet been paid AND BANK OF AMERICA REFUSES TO RETURN MY MONEY. We sure need federal legislation that protects us consumers from this type of malfeasance from our financial institutions. I may have to take BA to court over this (after I close my account, of course).

My bill pays scheduled on the first - there can be small variances based on the day of the week - however in November. All of my bills scheduled for the first ended up clearing on the 8th - I should have been checking my account. However I thought the bills cleared in the first few days. So I went overdrawn by an amount under $10 and charged a $35 fee. This appears deliberate and predatory in my opinion. If it is happening to me it probably is happening to others as well. No too pleased.

Spoke with a trained sales person who promised to stay with the transaction; zero response to voicemail and email after processing the application. The rest of the process is more horrid. Inept and totally unresponsive loan processor. I wondered if she works 10 hours a week. No response to vm and no email. Her manager was even worse. He was happy for me to withdrawn my application at the first complaint. Bank of America - the stuff at the bottom smells because the leadership stinks at the top of this group. The entire group should take classes in customer care or learn a few lessons from Amazon.

On 11/2 someone in another country got access to my bank account and withdrew my money while I was in my home state of AR and now the bank is making me fight tooth and nail to get my money back! I offered the day I put the claim in to send proof I was at work and I even went into my local branch that day and made a withdrawal by counter as I had closed out my debit card due to the fraud. They assured me I would have my money in 2 business days and now 5 business days later they are saying they are still researching the issue!!! What is there to research? It is shown very clearly that I wasnt in Mexico!!

In May 2018, I opened a BofA business checking and merchant services account, in part 'cause the bank rep told me we would qualify for a $300 credit if we did one of 3 things, such as $5000 in deposits within 60 days, and a $200 credit if we did $1000 thru merchant services. She showed me printed literature, but did not allow me to take it with me. I knew I would meet the $5000 deposit requirement easily, and did, soon after opening the account. The merchant services qualification process was ridiculously onerous, so I discontinued that and kept on using Square, PayPal, Stripe, etc. After the 60 days passed and no deposit of $300, I called to find out the status. A rep investigated and said we had qualified, but BofA might take until Nov 1 to apply the credit.

I have been with Bank of America over 25 years and they continue to change the rules and find ways to implement maintenance fees on the account. I had eline account that they switched to a core checking account. Once it was changed over then if incurred a maintenance fee of $12 a month unless there was a daily balance of $1,500 dollars in the account or a direct deposit of $500 a month. This was not intended to be a checking account. Just a place I could utilized as a PayPal account.

I consider myself a very loyal consumer. I weigh the good and the bad, and usually blame myself for issues. I was a personal client, so opened my new business accounts there. Bad, bad idea. They hold your money hostage and couldn’t care less that they are ruining your business and credit. For example, I would deposit a check for $20,000. I’d get a deposit slip that said it would clear in three days. Then on the third day, they’d list that it would credit in another ten days. No one can say why, and one person even told me to call my client and see if it had cleared their bank. In that case, it was transferred three minutes after the deposit was made. Still, I didn’t receive money until the ten days had lapsed.

I got my fixed rate mortgage from them in 2016 - the monthly rate was $530.00 - they have raised the rate twice now to $774.00 a month. When I questioned them they told me this was due to an "error" they made when I bought the house but I HAVE TO PAY THE HIGHER RATE NOW - SERIOUSLY? WTF?

I recently received a $12.00 refund check from Bank of America. I closed this account about a year ago. The accompanying paperwork said, “During a recent review, we found you may have been charged one or more fees in error.” I can’t find any information on the internet about this and wanted to know if anyone has information about this? I don’t feel comfortable cashing this check because I don’t know what happened, what the charges were, or how many charges were levied “in error”. Any help is appreciated.

In 2017 I mailed a property tax check on April 10th. Came back home and decided to log in to BOA account to transfer 6500 from savings to checking. As I did that I came to know I can't do it myself because my account is inactive (no activity for 2 years). This was shocker for me because I NEVER received any such letter from BOA. What an irresponsible bank!! I have bank accounts in 10 different banks and if I had no activity for 2 years I DO GET A MAIL to take an action.

Recently purchased an item using BOFA cc. I have been a client for over 35 yrs. Item was delivered in bad condition so I had company issue a refund to my cc. I had already paid off my cc so the balance was 0 and I had a positive balance on my cc. I called BOFA CS who assured me I could move the positive balance from my BOFA cc to checking account which I did. However, they never mentioned that they would charge me a fee to access my own money. Will stop using my BOFA cc and will begin to look for a new bank. BOFA are a bunch of thieves and their CS is atrocious.

Credit card payments had come out of my account days after I had paid them putting me overdrawn. After that they let two more payments come out and charged $35 fee per overdraw. I called. Spoke to a few people one supervisor. I have no issue paying maybe one fee but they refused to knock off others. The total in fees was double what I had overdrawn putting fees alone at $105. Never in my life has a bank not helped out with that, life happens, timing can be wrong etc. But this is with the account never overdrawn since I had open it. Customer service is a joke. Closing immediately.

I deposited a check for $8500 on the 23rd of this month and they would not release the funds for some reason. I talked to 5 customer service reps and they won't help me!! I was on hold for 90 min!!!! The supervisor from SC said, "I truly understand the situation." She does not understand anything. It is my money. I WILL BE LEAVING THE BANK ME AND MY FAMILY, this is the worst Bank on this planet, the worst customer service, the worst treatment in the banking centers. They try to save money on my **.

I recently got charged 140.00 due to a disputed charge, on which Bank of America never sent me the proper documents, twice I may add, then to add insult to injury, they charged me for it? I politely asked since the error was on their end can I be compensated and Daniele ** told me that this is the policy and there’s nothing we can do.

My college age son, who just opened an account with BofA less than a year ago was charged $70.00. Two fees that were assessed. One was because he forgot to cancel his Amazon Prime charge that he stated he cancelled and the other was for a couple of dollars that overdrew his account. I called them, when I found out as I had transferred money into his account for food (he is away at college). I was informed by a BofA customer service rep that he had to call in and that they would do a courtesy reversal. He is a new bank user and had never overdrawn his account before.

After dealing with terrible customer service for almost ten years, including multiple representatives swearing at me and BoA refusing to protect my account from a fraudulent transaction (and then mailing the report to the fraudster's address instead of mine), I decided to close my account. I asked them to close my account and transfer the balance to my external bank account with PNC. They refused to do so, stating that they could not close my account because it was my only remaining BoA account. They zeroed the balance on my account without explanation and told me I would need to pay penalties if the balance remained at zero. Despite multiple calls to customer service, they refused to explain why they zeroed my balance, and there is no transaction listed on my account that explains why the balance became zero overnight.

I became a victim of fraudulent activity October 12th from an unknown person that gained access to my account and did Zelle transactions. Here's how it began, I received an email stating I need to update my contact information with BOA, so I print off the email and went to the local branch. When I arrived the banker advised me that the email wasn't from them and gave me an email to report it to forward it to their team that research/investigate scam emails. The banker then thought it was a good idea (as did I) to get another bank card being that I have been with them for 23 YEARS and to change pin number. This happened at 1:30pm, I then went to the ATM to activate the temporary card. The time is now 1:33 pm. I then went back to work. Then beginning at 2:30-2:45 I continued to get emails asking me to confirm a Zelle transaction, well I didn't because I never have used Zelle nor was I even aware of what it was.

I just recently closed my account for several reasons. First is I filed 2 claims because my debit card was double charged twice and initially both times they reimbursed my money but after about 2 months they took it back saying that I lost the claim. The other big reason me, my wife, and my parents closed our accounts are because of all the ridiculous random charges. Unless you want to spend around $30 a month in ridiculous fees DO NOT use this bank. I’ve only ever had horrible experiences with them, this bank is a joke!

We've been banking with BOFA for more than three years. Recently, the branch of Foster City, CA has been remodeled and some new faces shows up after. This relationship manager Sim ** is a VERY unqualified staff. Has provide no service other than just wasting business client's time by having us sitting on the couch for nothing. And this happened four times in three weeks. Just curious how is such large bank like BOFA have such unqualified staff working there. Disappointing and really consider to bank with other banks!

My account was recently closed. They sent me a list of reasons why but they was inaccurate and every reason was false. The bottom line when I got off the phone with a manager after waiting 45 mins to speak with him was you don’t use it enough, we can’t make money unless you use it. Supposedly there's only so much credit they can offer and when someone don’t use their card often they get closed without prior notice where they can offer it to someone else in hope that they will spend more than me. The account was opened 3 yrs ago and I’ve never been late on a payment and paid it off every month keeping a zero balance and for that loyalty my account gets closed because I did have enough transactions.

I have the worst stressful time banking with this bank. When other company refund you money right away, they hold it for 5 days, cause customers being late on payments, who have my money for 5 days when I need it now? And they say they can't do anything, they just let computers and robots do all the job, when the representative have knowledge at what they doing. Then they have my payment rejected from credit card I made, I have enough money to cover the charges, why they deny my payment, now I have to pay late fee??? At bank branches, they so lazy, they always make up stuff, like "we can only do one transaction, we can't cash checks from business account, we can't do anything you need basically," then why do I need this stupid bank that only takes and never shows appreciation for me even banking with them. I am taking my money out today, closing account and please don't let anyone bank with them liars and thieves.

Bank Of America repeatedly charged monthly maintenance fees on a e-banking account that were unjustified. Several times in the past 5 years they would start assessing fees and I would have to spend hours on the phone to have the fees removed. The last time this happened I informed BOA that this is unacceptable. They responded with a final fix, a note and fee waiver was placed on the account to make sure it did not happen again.

Stay away at all costs. Unless you want someone from here to tell you that your money is actually not your money... and then charge you crazy fees that are 'non-reversible' lol. This company is a joke. Don't believe me? Just ask all the other victims of this company. I tried to warn yaaa ;). Also, don't fall for their 'promotional' SCAMS. You will not get your money even after doing everything their company requested of you. They will proceed to tell you that you are 'ineligible' after waiting 6 months for this money. No desire to help either. They just calmly repeat the same BS excuse over and over until you get so fed up, the hassle isn't even worth it anymore. Shame on this company. And shame on KATEIRA (manager) for not being willing to help at all with my concerns.

My 65 year old parents have been B of A customers for over 50 years. The never had or experience any previous issues with the bank until they went the 403 E Bidwell St, Folsom CA branch last September to do a basic transaction, when an arrogant and racist employee who claim to be the manager but would not identify himself, unwarrantedly inject himself in a conversation my dad was having with a young and inexperienced teller. He proceed to threaten my dad with arrest if he ever comes back to the bank. That ignorant and unprofessional manager was later identified as Henry **, a person with an extensive history of racially profiling ** as thieves and fraudsters.

Bank of America closed my credit card account for absolutely no reason at all. My husband and I were never late on a payment, not even once. I went into the local Bank of America branch, near me, to just pay off my balance and the next thing I know, 3 days later, I tried to login to my online account and it stated it was nonexistent. I called them and after the 30 minute wait I was informed they closed my account and would be getting a letter in the mail as to why. I just got my letter and apparently I don't use my card enough for their liking. I am so upset I could cry. Crooked, crooked, crooked company! You people are horrible beyond words. I needed that card and y'all screwed us over.

Worst bank so far from my 23 years banking in the US. On every check deposit the crooked To Big to Fail puts 10 days hold - no matter what check you are cashing, even on a money order. Also it won’t let you have any portion of the deposit available right away - only after 10 days. Also when you make online payment it has a minimum 2 days hold - meaning they take money off your account right away but will start a payment process only after 2 business days, what ends up as 4 days before your money being delivered even to major credit cards company. Horrible customer service in South Carolina - they are as dumb as it could get.

Somebody stole over 1,100 from my wife’s account. After three days of calling they claim it can take up to 90 days to have an answer on our claim. Whoever stole our money did it in two different states at the same time. How is this our fault? BOA claims that we are loyal customers, why can’t they be loyal back and give us a temporary credit to pay bills?

It seems every time we deposit checks there's always a hold on them, therefore we have to wait 2-3 days to have access to our money. We've gotten used to the whole "any check over $200" the difference being held but today we deposited $350 and they are holding $230 because "the check might be returned". Called Customer Service because you can NEVER get the local branch on the phone and as par for the course they had no idea why but were happy to let me know funds would be available in 2-3 days, like they are doing me some big favor. My husband has a home repair service and we deposit from these customers all the time. We are in the process of moving and needed this money. I'm about to tell BOA what they can do with their 2-3 day fund availability.

I bank at TowneBank but had a check from work from which I wanted the cash immediately & had no problem with a $8 or $10 fee for the convenience (or so I thought) of saving time on a lunch break with a coworker who was making a deposit at B of A. I knew there was a fee and had no issue with that but I take issue with the interrogation that was performed upon me. The teller asked if I had an account there, totally fair. The teller then asked if I knew there was a fee, also fair to ask. Then he asked where did I bank, if I work at the place on the check and continued about to ask yet another probing question despite him having my driver's license and a check written on his bank.

I originally opened a BofA account to transfer all my funds from Wells Fargo as there are no branches in Boston. When I applied for a credit card right after opening a checkings/savings account I was told I was declined and that I could open one if I paid an initial fee of $40 (on a non-fee credit card). When I accepted I was then told that actually it would also be a prepaid card with a credit limit determined by how much I prepaid it with. I declined. This was a surprise as my FICO score has always ranged between 790 and 830. When I investigated the reasons for this, I found that BofA had ran 3 hard inquiries on my credit which dropped my FICO score to 700. (This increased to 790 the next month.) My banker was Samragnee **.

I have 3 checking accounts with BofA. I've been with them for 19 years, credit cards, mortgages etc. They placed 2 of my checking accounts on hold 3 years ago. I've called numerous times, and had been by the branch to have the holds lifted. Could never get a reason why, much less got the holds lifted. Now that they've drained both accounts charging 25 dollar maintenance fees every month on both accounts for the past 3 years, they're now telling me I can go by a branch to shut them down. It's only because both accounts are below $25 bucks!!! And there's no more money they can pull from them. That's over 2k in taken money!!! Now they're saying you must of had a co-owner on the accounts (must have)... get the facts straight; no one knows why, but I think they should reimburse me for the funds that have been taken from these accounts I had absolutely no access to!!!

They will not assist you over the phone - a continuous loop of pushing their mobile app. They 'want' your business but not if it will take one minute of their actual time to assist you! I will now have to go to a branch, which is not conveniently located, nor do I have the time to spare; and spend, I am sure a ridiculous amount of time waiting there for someone to get around to assisting me. And don't have great expectations for much help there. Likely will end up closing out my savings, canceling the credit card and closing the checking as soon as all outstanding checks clear. I really do EXPECT customer service... Fed up with this mess! Really a two hour wait time for assistance! That is only another way of saying, "We will not be helping you!"

I am sick and tired of banks doing shady stuff. Over a period of two or three days I was charged $257 worth of fees. 5 of which were “non excepts” where I was charged the price of an overdraft to literally just decline the card. It’s appalling that they give no option to just not let the account overdraw. It’s a scam and straight up highway robbery. It’s really like they just went in and stole money from my account under the guise of helping me. Not to mention when I was on the phone with them they transferred me to four different departments that had no idea what to do.

On September 28, 2018 I woke up to a text message about my account having fraudulent activities. Prior to this I had to keep changing my online password because it kept kicking me out. I called the 1-800 number that was given to me and filed a claim. A Zelle transaction was made which I didn't authorize at ALL. Drove 40 mins to the nearest bank to closed that account and open a new one with new debit cards. I couldn't open one because they had a freeze on my account and would not let me get the remaining money out of the account. I waited two weeks for them to tell me they denied my claim due to validation. Who validated? Jesus? Because I didn't send or authorize anybody or anything to come out me account to give to somebody 5 states away.

My debit card was due for replacement (expiry date 10/19) so I got the automatically generated email saying it had been dispatched. Trouble is I live in United Kingdom but the machine which addresses the envelope stopped at the County and then put a string of 0000000. It cannot cope with putting a country as the last line. After 3 weeks and no sign of a card I phone the customer call centre (when did they get rid of the online chat facility??? It was good so they scrapped it no doubt) and speak to an 'associate' who assures me she is re-entering the address and yes the last line will be United Kingdom. 2 days later I get the automated email telling me the card has been dispatched. Yet again the address ends with Surrey (my county) and 000000. No sign of United Kingdom.

I've now been on the phone for more than 90 minutes trying to reach Bank of America to discuss an important credit card issue. This wait time is ridiculous and completely unacceptable! The underlying credit card problem is also quite serious.

I am furious about "Bank Of America." I totally paid off my balance, over $4000! And they had put a overdraft fee on my account, when I called to ask to have it removed, I was treated like a nut! Wanted to know why I was late, when I asked for his name he didn't want to tell me. Finally he said Ryan but against policy to say last name? I think they make a good chunk of change off its customers, with no respect to them.

I deposited 1410.00 in my checking account cash and I also forgot my card in the machine. My deposit was not credited to my account. I went inside the bank and asked them to pull the cameras because I needed my money it was to cover my rent. I was told to file a claim which I did and the money would be credited within 24-48 hours. Lies. I waited on the phone more than an hour just to be told my claim would be in someone’s hands today! I also have to wait on my credit to my account of my money I put in the bank! Do not trust banks they do not care about you. You are a number! They could care less if you have your money you deposited to feed your kid or just to simply survive! I will never put cash in BOA again and once this is over I’m closing my account and if they credit my money back I’m suing! I believe they are stealing our money!

OK I have needed to visit my branch weekly because they don't know how to value security. In one month I have claimed at least 3 unauthorized transactions, so I follow the link to the bank's mailbox and they won't recognize my passcode. So I had to change it 3 times because the user ID box is bugged and it erases whatever username I have saved. So I get that fixed and then they want my social security # and my debit card # for access? It's not finished yet though now they want me to make a new passcode again and again 3 times in total. Isn't that the bank violating their own golden rules just to force me to keep changing my passcode 3 times?

Didn't get the "cash". 10/5/18 I requested $320.00 then $240.00 = $560. Got $190. I posted my "experience on my Facebook. After 40 years I'm changing banks, US Bank here I come. 1. Consumers will tell at least 16 people about poor service experiences. 2. Over 50% consumers have cancelled a planned purchase or transaction because of bad service. 3. 33% of consumers say they’ll consider switching companies after just a single instance of poor service. 4. After one negative service experience, over 50% of customers will not do business with that company. 5. Companies lose more than $62 billion annually due to poor customer service. ALL five example$ above have the word "service". Service – make the difference. Think about it there’$ TRILLION$ of reason$.

Over and over again...Bank of America has kicked me when I was down. As a not-yet-successful entrepreneur, my balance often drops to dangerous levels. I don't over-draw but I often get down to the point where the balance goes under $35 so of course Bank of America takes that as a fee. Makes sense... Two years ago they finally cancelled my no-fee checking account when my balance went too low for a while. Now...as long as I have a solid balance they simply impose fees whenever they can. Pure evil. But just like ALL modern banks.

Prior to the events that occurred in the spring of last year (2017), I was a loyal Bank of America customer. I made sure that I followed bank policies and I thought that if something were to happen to me (say, being a victim of a work from home scam) that Bank of America would look out for me but that wasn't the case. Instead, they made me feel like I was a criminal and closed my checking and saving account. Despite not knowing that a deposit that was sent to my account came from an account with a history of fraudulent activity, they were not willing to reverse their decision to close the account and reported me to ChexSystems. As a result, I now have to wait at least 5 years before I can try to open an account anywhere. Even if Bank of America were to give me another chance (which, for the record, they say that I wouldn't to open an account there EVER AGAIN), I would go elsewhere.

Bank of America has provided terrible customer service. On October 6, 2018 I attempted to withdraw funds at an ATM using POS debit. I received the message "transfer incomplete". Having experiences Bank of America's extremely aggressive "fraud protection" before, I checked my email. As expected within a few minutes I received an email (above) indicating that my account had been disabled, and that to re-enable it I would need to call a customer support number.

Every time you call there are always long hold times. I took the option of a call back so I wouldn’t have to wait on hold. Was told it would be between 29-48 mins. 4 hours later I got my call back. They told me to please wait. I’m next online. I’m still on hold 46 mins now. This bank sucks.

It amazes me that Bank of America remains one of the biggest banks in the US. Given how they continually put the screws on their own customers, it's a testament to the failure of contemporary capitalism. Although I don't live in America anymore, an American account in order to pay my student loan debt and make use of a US account whenever I visit my family. I regularly send in money to my account at the beginning of every month, although sometimes the payments take a little longer since it is an international transfer. This month my money was literally late by less than half a day, but this didn't stop BoA from charging me $105 (!!!!) in overdraft fees.

Went to deposit cash into my daughter's a account today so she’d have immediate access to the funds. I was told since I’m not on her account it is not allowed. I was told it was for my own safety! I had her name, account number and address on the slip, When I asked what was allowed and considered “safe”. Their reply was, “Oh we’d accept a personal check or money order.” I’m just plain speechless!!! This is just unbelievable. What bank refuses to take CASH???

On September 21,2018, I electronically transferred $800.00 from Capital One to my Bank of America checking account using Bank of America's website. The transaction was scheduled as a one-day transaction. Therefore, the money should have been in my Bank of America checking account by the end of the business day. However, this was not the case.

I made a check deposit by teller at a local branch on a Friday. By Saturday I still did not even see the check pending to my account so I called customer service. I was told there was no record of my check ever being deposited. Despite having my of deposit slip, I was transferred from department to department and ultimately told it’s not customer services responsibility and the liability falls on the branch where the deposit was made. So, I had to drag my 2 year old down to the branch where the deposit was made and was told it wasn’t their error, it was an internal error. I have never dealt with such poor customer service and negligence in my life! All anyone did was point the finger at the next person.

I spent 6 hours on the phone today getting transferred from department to department. Every department never gave me a direct answer on what was wrong with my international wire. I had TERRIBLE customer service. I will be removing my business and personal account from them and going to Wells Fargo.

I called Bank of America with an ongoing issue. Let me start by saying I’ve been a member since 1994. I stay with Bank of America because typically they have been good to me as a consumer and therefore I’ve been a loyal customer. However, the last 26 months I’ve had to make numerous calls to stop an automatic debit of $12.99/mo for BAC credit surveillance. I have had another company monitoring my credit for years and did not need this service. I did not pay attention every month to realize they continued to deduct the $12.99. Every couple of months I would review my statement and realize Bank of America continued to remove this from my account. I consistently called every 2-4 months over the past 26 months to stop this.

This past March 14, 2017, I was the victim of fraud by a Bank of America (BofA) customer who called himself “Richard.” This customer gave me his Bank of America account number and shared numerous fraudulent contracts impersonating multiple individuals who do not exist. Ultimately, I transferred $6,000 to “Richard’s” Bank of America account from my account shortly before realizing he was defrauding me.

I have an e bank account with BOA. I've been with them for 5 years. E banking is free if you never go into the bank for service, I do everything online. They started charging me a 12.00 maintenance fee and then the BOA in my town closed. Bank Of America is a horrible bank! Always taking money.

Company I was trying to work with was nothing but fraud. Afterward found them on Ripoff Report - did not find them before - new posting. Bank of America would not put back my money. Have been with them for 11 years. I cancelled my account - screw them. We are on social security - elder abuse - not rich. Don't trust banks with your money - they are the "BIGGEST THIEVES OF ALL." $233.00.

I received a letter to open up a checking account and get a $100 bonus. I needed two deposits within 90 days to qualify for the bonus. I have other accounts, I only opened this up for the $100. I opened up the account in April 2018, they said it took 90 days to get the bonus. No problem. I called today, September 26 2018 to find out why my bonus was not in my account. They told me that the deposits I made did not 'qualify' and the bonus was declined. Not only that, they charged me $12.00 a month. Bank of America is a total Scam. Total Pukes. I don't need the money, but it's the point of a multi-billion dollar company to shake me down for $12 a month. Total Pukes. Stay far far far away from this company.

12 a month fee, very sneaky and this has been going on for years. They trap you in to have a checking to pay your credit card - will not allow payments from OUTSIDE BANKS. Then sock it to you with checking fees. EVERYONE LEAVE AND WE NEED A CLASS ACTION.

Recently my uncle passed leaving me as trustee to his account. Upon receipt of the death certificate I met with an "adviser" to set his accounts up under his trust. The first attempt was a disaster. Advised they couldn't help me because I didn't have an appointment. So I tried the next day to call and set up an appointment - no answer on three attempts. Tried to go online - unable to schedule an appointment because website is set for existing users. Like I have his passwords. He's dead. Drove to bank to set appointment - asked to come back in 2 hours. Finally, second attempt which lasted 2 1/2 hours resulted in BofA claiming I needed additional notarized documents and they do not have a notary.

Once again, I had the misfortune of having to use a BOA banking center. One teller, the line out the door, and a branch manager claiming her other teller was in the ladies room. After about 20 minutes of waiting, the manager then announced the 2nd teller was now out to lunch! Thank you Captain Obvious! You shouldn't have lied to us the first time. The only reason I had had to torment myself by going there in person, was BOA was not allowing me to transfer my OWN money to another account with BOA. We are in the process of purchasing a new home, and you are only allowed to transfer 25,000 of your OWN money every 24 hours. This bank is truly a disgrace, and should be embarrassed to be in business.

Ordered metal replica items online for $90 (complete impulse buy, but was a deal I couldn't turn down - lesson learned...) which turned out to be from China, and not metal, nor a replica at all, but instead $5 worth of plastic toys. I mistakenly thought providing images and descriptions of items purchased (being "metal" and replicas - authentic looking) and description of item received (package labeled as "toys", made of "plastic" -shown on the shipping label- with "value of $5") would be enough to warrant a charge reversal. Not so.

Anthony was pathetic and rude when I ask him to help me understanding about a fee on my credit card statement. I just need the clarification regarding a transaction fee that appears on the statement. I've been a customer 19 years now with this bank, was happened at the branch location College Blvd & Antioch Rd in Overland Park, So in my conversation I reminded him about the reputation and bad reviews Bank of America was having due the customer service and the things was happening with the immigrants on their accounts and a lot customers are closing bank and credit accounts. He told me that Bank of America don't care about the closed accounts and if I was not happy he can log in and start the process to close my bank account. There are much better banks out there with a lot more transparency and fair practices. PLEASE take your business to another organization.

Pathetic bank. I've been a customer 10 years now with this bank. I can't recall how many times they have levied unreasonable charges on the account. Keep changing policies on account maintenance charges. The try every loophole to debit money from your account. Almost feels like their practices are such low standard. Most recently no prior notifications on interest charges and upon inquiry rude staff and no reimbursements. There are much better banks out there with a lot more transparency and fair practices. PLEASE PLEASE take your business to another organization.

First off, waiting for over an hour to speak with a human being is ridiculous! Then when I asked to have my due date pushed back a week, just this one time, I was denied. As I explained, I needed my existing funds to assist my family in North Carolina after Hurricane Florence. So a natural disaster does not warrant ANY special consideration for someone who has paid on time since the beginning of the account. I was told that I could call back after I'm penalized and TRY to get the late fee and higher interest removed, but now that I've dealt with them on a few issues, I know that this would be entirely pointless to attempt. This is the worst bank, next to MBNA, that I've ever dealt with. No flexibility, no consideration, NO THANK YOU! Once I get this account paid off it will be closed for good.

I spoke to customer care and took a waive off for a reason. There is no BOA atm or bank in the location where I am currently living. After some time they took back the waiver and charged me without notifying me. I called them and asked for reason they are just ignoring the fact and still charging my card for usage in another ATM (where I don't have an option).

Can't set up autopay for a couple billing cycles. Won't let me set up Statement only payment. Worst experience ever. Keep far away from this bank!!! Why the hell does Bank of America have to make it so complicated? Every other credit card, there is a repeat/auto-pay/Statement only option when I log into my account. But Bank of America makes it super complicated. For my business credit card, they have to send me a paper (7-10 business days) so I can set my automatic payment. After I fill out that form I have to send them back, it takes another 7-10 business days. Just terrible!!!

It takes 30 minutes to an hour to talk to a human. Consistently. They dropped my purchasing power (on a no pre-set limit card) without notice or reason. Every payment was made on time as agreed. Then they promised a refund of a fee (I recorded them telling me this) and then they refused to refund it. Use Chase Ink or Capital One Spark for good customer service and people that keep their word.

I have been a BOA customer for over 30 years. I have had mortgages, saving, checking and credit accounts. The last few years I’ve noticed they have been cutting back on branch employees leading to painfully long waits every time I go inside. If I’m waiting so is everyone else. BOA is making a clear profit yearly but at the consumer's expense. What could the possible cost be to properly staff their locations. I find their lack of consent for my time egregious and unexceptional. I’m hoping someone from BOA reads these complaints and makes some changes or I will be switching banks.

After over 24 years with Bank of America one day I went online to check my accounts and they were all frozen! No reason or warning. This website is the personal info for the board ** if you want to complain.

BOA IS DOO DOO, took 2 hrs to open an account in an empty bank. After I had made the account online they purposely closed it so you have to go in and wind up with a different deal. This was after they took school tuition money and held it for 7 business days because I had been the VICTIM OF IDENTITY THEFT!!! So their way of helping was practically getting me put out of school. Then in my 19 yrs of having accounts everywhere NEVER HAD I BEEN CHARGED 5 BUCKS or any fee for buying from ASOS US through PayPal. They charged me an international transfer fee for buying clothes from ASOS??? Yes. Da ** they did. Now they keep coming up with excuses every time I call customer service to not closed my account. When I demanded I wanted to leave they keep saying I need to pay a fee to leave their Bank. I've only had an account with them 2 wks now. ONLY 2 WKS.

I went to use my prepaid card at a gas station gas pump. My card gets declined for no reason. I call the number on the back of my card only to find they block my funds for NO ** reason. That I have to wait 3 ** days!! It's past 3 ** days. I still don't have my ** money!! And people wanna know why BOA is targets of bank thieves. Maybe some are just trying to get their money back!!

I was a Bank of America customer for over 10 years when I get a letter in the mail stating I am no longer their customer with NO explanation as to why. I called and according to their policy, they can refuse your banking at any time with no explanation. This was a payroll account that I have never skipped a beat on paying anyone. I felt embarrassed because I have two other bank accounts and have been in good standing for over 15 years and I have no issue. I’ve spoke to several managers, supervisors and they all said the same thing. "We don’t have to give you a reason." Meanwhile, I am labeled a “criminal” in their database. I am not in check Systems, never even bounced a check, let alone never had a negative balance in the account. The letter stated NO reason and according to the representative that is their policy. Be aware people...

I am the owner of a private investigations firm. I am a licensed paralegal and president of my neighborhood watch association. I also sit on the Board of Directors for my Community Association. Opened Bank of America account in 2008. On August 21, 2018, I went into the Bank Of America, Parker Road branch, Florissant, Missouri to make a withdrawal of $3,500 from my own account.

I am a victim of fraud. Someone logged into my account and changed all my information and then sent a transfer to a PREPAID CARD via NETSPEND. Not Bancorp like was previously stated. The generic letter I received stating that the transfer was done via my instructions is completely incorrect and false. I am currently unemployed and this money is life or death to me and your subpar security measures were the main cause for my funds to be stolen.

If you are thinking about open an account in Bank of America, go the other way. Fintechs in general give better everything, from rates to customer service. But if you still need a big bank, I'd recommend Chase. BoA: 1. Poor customer service. Requested a new card (mine expired) and they blocked my account completely. I couldn't use it online, nor with the card. (Technology nowadays and they could not send it to be activate upon arrival?) 2. High fees and low returns. It's no wonder that Buffett is in it. The moat was created and he put his king on it. He knows it's a hard business to compete so they can abuse customers this way. At least, compared to BoA Chase is a bit better in rates and in service. But if you can, stay away from all of them, and just go to these new tech companies in the finance industry, they are better at everything.

Myself and my wife were inundated with phone calls from people claiming to be from BOA. Online lookup says that it's a scam number. Didn't trust the number so I went to my account online and there was nothing there about needing any info. I then tried to call the number on back of my card -- what a joke!!! I called more than 3 times, each time was on hold for more than 30m, the last time more than an hour. Finally someone answered and I asked them what was so urgent that they called more than 15 times but then they wouldn't answer their own d--- Customer Service line. They said they need my source of income. Source of income!!! I've had the card more than 25 years and suddenly it's urgent to have my source of income and if I don't give it they will cancel my card! Ridiculous. The calls were nothing more than harassment. Their customer service is a joke and the info they requested was ridiculous.

Just realized BOA charged me $12 monthly fee to keep my online checking account with them. They said they sent me the physical mails and online statements which include that message of policy change but why should I check them if I don't have any activity in the account and they expected me to check the statement IN ORDER TO find out they will start to charge me $12 since January 2018. Also they don't remind you every month, they only do it in the first few months and then they assume the customer is aware of the change. This is unacceptable. I will not consider using their service in the future and I will spread the word to anyone I know to make sure they don't use their service which sneaky practice. Philips of customer service in TX branch. No, you guys won't get a chance to earn back my business. Very disappointed.

I have been a customer for more than 90 days and have had nothing but problems. I deposited a check of $400 and it was held for 5 days. Okay cool it's my first check. They need to verify it... Well on 08/31 at 8:30 am I deposited a check for $1200 and I didn't get those funds until 09/06... so you know what that means. I was late on rent... it came back as a returned check. The crazy part is most apartments Bank with BOA... so why wouldn't the accounts have the communication between one another.

I'M CURRENTLY ON THE PHONE WAITING FOR A HUMAN TO PICK UP. ONE HOUR AND 30 MINUTES AND STILL ON HOLD! This is getting really frustrating. Every time I try to sign in to my online banking, I am asked if I have dual citizenship. I have 4 other banks which never ask this question. Bank of America is crossing the line! One of these days, I will switch all my online banking and credit card to a more professional bank. I think any bank would do the job.

Made a phone call at 3 pm today because I noticed unfamiliar charges on my debit card account. $70 worth of unfamiliar charges, as well as a $35 overdraft charge that was caused by these fraudulent charges. Trying to find out what these charges are, and trying to deactivate card and get a new one. It is now after 4:30 pm. I have yet to speak to a human. Still on hold after 90+ minutes.

I misplaced my wallet. Remote chance I might have lost it. So I wanted to call the bank so that they would put a hold on the card. I do not want to cancel the cards. I have scoured the website and the mobile app, there is no help over there. You can cancel the card, but cannot put a hold on it. I need a human. So, I called. As of writing this, I am still waiting for someone to answer. I have been on hold for more than 62 minutes, yes minutes. It is more than an hour. Ridiculous. Tape keep repeating that Bank of America values your time. Hmmm.

I come in to cash my check and they sit me down and I sit here for 45 min and watch 6 other people walk straight up to the teller and cash their payroll check. This is ridiculous. I'm still sitting here and they haven't even spoken a word to me that have fallen off. I'll never return to Bank of America. GET YOUR ACT TOGETHER. THOUGH THIS WAS A BUSINESS. GUESS NOT.

I made an online deposit into my Bank of America account on 9/4/18 from my HELOC. The check cleared my HELOC account but BOA put a hold on it for 9 days. When I called today they were unable to provide a reasonable explanation. I've been a BOA customer for 20 years and this has never happened before. I needed the money for my daughter's college fees but now I'm going to end up paying it late and incur late fees. Very unhappy with this transaction. Will never do this again.

Was charged excessive overdraft fees. Customer service stinks in my branch in my town. The customer service just sits there and twiddle is their fingers. I never see them actually doing any kind of work and after sitting and waiting half hour for a customer service specialist. All she did was scolded me and not listen to my problems or address the issue in a positive manner. Plus she was not interested in the situation. I don’t understand the customer service at the Bank of America. They are rude and arrogant. I’ve been banking there for many years and have several accounts linked to one another and truly annoyed that your customer service is so inattentive to Their customers.

Bank of America has to many monthly fees on small business checking accounts. My BofA account is the only one of my accounts that has a minimum balance limit or monthly spending limit. The criteria on the minimum monthly spending seems to change every couple of months. I'm done with BofA. Too much of a hassle.

This bank is a thief I never get overdraft problems as I am a good customer. I have my account with Bank of America for more than 10 years. I have online notifications and the night before everything was good with my balance. The next morning by 6am I saw I had 2 overdraft fees $35 each one I went ahead and transfer from my savings to my checking the money to cover my transactions but not the $70 of the 2 fees this bank charged me. I called them and I asked them to please check my history and I explained to them I never had overdraft before so please void those 2 fees. They say they can only help me with one and they can't remove the other. This bank has n customer services I told them I will close all my accounts and write a review about it and they say it is ok if I want to do that. THIEF, THIEF, HORRIBLE SERVICE!

This bank has been the worst nightmare I've ever had to deal with. There is no such thing as "customer service". When you try to resolve an issue, you get transferred around until they hope that they have worn you down, and you will finally hang up. We suddenly were notified that our payments are behind, although we had been making payments. After talking to at least 5-6 different people including a very rude supervisor, not one could tell us how the payments were applied...

We applied for a small credit increase on a credit card from Bank of America. We have had this card for over 10 years. The credit increase was declined for the following reasons: 1. We had one (1) late payment. 2. We had too much debt (most of which has been paid off but not reflected by the credit bureaus). 3. Our home and all vehicles are paid for but was not considered. 4. We have a substantial investment with their associate and was not considered. In other words only the negative was considered but none of the positive. We closed the account and told the employee why we were doing it and what would be said if we have a chance. If a bank makes small credit decisions based on this, can you imagine what they use to make big decisions like mortgages. Whatever you do, find another bank.

Got a new phone. Tried to log on to my account. Got the typical, "We don't recognize this phone. We need to send an email or text with a code." It did not let me even get a code and locked me out. Problem is it's Sunday and calling their office a recording states they're closed till Monday so we're stranded. Typical BofA. When it's your money they don't care not if it's theirs they charge fees.

It was my first time to call BOA customer service since I opened an account last year with Bank of America. The reason I called was there is a unauthorized online payment posted on my account from a person I don't know who from another State. But when I called BOA customer service, the estimate waiting time was 20-25 minutes. Finally a customer representative answered phone and then I just realized it is a very complicated process to dispute the charge, BOA need send me a letter with dispute form by USPS mail which requires me to fill out and mail it back to BOA... Then it needs about 45 days for whole processing. It seems much complicated than other Banks to dispute a charge.

WHY are your ATMS turned off overnight and far into the morning??? This is the most inconvenient, most annoying thing EVER!!! At least let the customers know the exact time frame of the shutdowns so we won't be driving all over the city looking for working ATMS!!! Even at 6:15 am on a Friday I couldn't use an ATM because it's STILL shut down.

BOA is required to make funds available to you per Reg C within 5 business days at the most. Do they follow Reg C? Nope. Report them to CFPB for Reg C violations. BOA is required to report accurate information to credit reporting agencies. Do they? Nope - they can close your checking account and report you for account abuse or fraud for no reason at all. Report the to the CFPB for FCRA violations. Get your Chexsystems report and dispute their inaccurate reporting. Sue them under the FCRA.

I received a bank Levy by mail from Bank of America. Nowhere on the letter does it state that they will take $125 from your account when you receive a tax order debt. I received my driver's license at 25 years old. I then received a tax ordered it for $18,000 which I have made payment on since 2008. It's 10 years and I'm down to $400. Starting Feb, 2018 my son was killed by a car. We lost their father in April, I almost lost my mom in June. My family has been through the most. I have not had a job in almost 2 years. All of my money is gone now. Thanks to Bank of America. I received letter telling me Franchise Tax Board took $125 from me then upon my investigation I found that Franchise Tax Board never got money out of the account but Bank of America took all my savings which was $77. They left $30 in my checking. I'm guessing so that next I can receive an overdraft fee.

Don't expect to resolve problems quickly or efficiently. You will be transferred multiple times and wait on hold for what may turn into hours of wasted time for you and this inefficient company. I doubt the management cares about this since it has been allowed to continue for a long time now.

My husband passed away unexpectedly the 8th of this month (Aug 2018). I am the executor of his will, I am trying to settle and close his accounts which I am neither the joint signer or an authorized user. I spoke to a Mr. William **. He refused to give me ANY information as to what I need to do to be able to close account. I begged in tears to be transferred, he said there is no one to transfer me to, he just kept repeating "I won't discuss this with you."

I would hope that BOA would read this post and prevent issues like this from happening in the future. I closed my account because Bank of America charged me two times for overdrafting my account once. I called and called and called, while I understood the one fee I did not understand the two. I asked them to please refund me the second charge, to no avail. I was so upset I moved forward with closing my account. Fast forward to 6 months from then, guess who receives a check in the mail issuing a refund for an overdraft fee that was made in error. I closed my account behind this, no one, and I spoke with many people, would help me resolve this. I suppose it's great that they admit their wrongdoings but they lost a customer in the process.

I've been overdrawn a few times and they charge a fee for it if you don't get it covered in time. But the worst part is, you don't get a notification you are overdrawn until the next day after they've charged you a fee. And no amount of talking to anyone will fix it, and if you don't get the balance positive within a few days they tack on another fee, until you can finally cover it. I understand I should watch my account better, but after literally one day of not checking it I've been hit with a fee again. I am probably finished with this bank.

I did a wire transfer 6 weeks ago inside the Redondo Beach bank. The guy who I gave the information to transcribed two numbers incorrectly and didn't notice till I came back a week later asking why my wire transfer had not gone through. So it seems they dropped it in someone else's account is what they say and they can't get it out. It's been 6 weeks, it's not been fixed and they have NOT reimbursed my money to me. They don't return calls and I've spoken to the branch manager, her boss and Bank of America corporate department with NO help whatsoever. Also - I've been a client for 22 years, have bought houses, cars, etc there and this is how they treat you when THEY make a mistake. They are completely incompetent.

A lot of people will talk negatively about this bank. However, their negative feedback is based either on one account type or a level of ignorance towards Bank of America policies. As I have had my accounts with them for a very long time, I have never had an issue with them. The fees and charges are properly described by their agreements (which you should learn to read), the money in their accounts is accessible around the world as they link with other banks. I lived in China for 4 years and was able to deposit and withdraw without any charge for exchanging RMB. The account showed how much I had in USD and RMB, and I would just withdraw RMB without an exchange charge, WONDERFUL!!

For anyone looking for a merchant account please stay away from Bank Of America Merchant. It is a SCAM. They make it look so easy and it might seem fair price for your Clover device but believe me they are ripping people off. They will sign you up for a long term contract and you won't be able to get out of it for a long long time. I closed my store last year and I called BOA Merchant customer service to close my account immediately after I shut down my business. They were unable to cancel my account unless I pay over $500 cancellation fee so now I'm stuck to monthly fees until next year.

I reluctantly opened an account at Bank of America after Washington Mutual went under during the economic crisis. Now, after 9 years of having the same checking account, suddenly I noticed a $12 maintenance fee. This is the "new" type of account they rolled me in to. (Without my permission.) I was told it is stated on my original contract they have the right to change their accounts at any time. So basically what this means is that they will sign you up under a free account and then switch you to a fee based account without your permission and it's all ok. They are a horrible bank!

Don't open an account! There is no way to close it easy just like you opened it. BofA makes you call them asking you question after question, "Why do you want to close?" then will send you to a branch to wait just to close the account.

I’m still shaken up about my experience at The Sargent Drive Bank of America in New Haven CT. Even though I’m not a customer of the bank I was there to make a deposit for a customer. The line was out the door and even though there were about 9 employees only one teller was processing transactions. 1 gentleman in the line very nicely complained about the line and asked if someone else could assist the teller, 2 female managers and a gentleman started screaming at him, when I tell you screaming it was beyond that, threatening him to call the Police. They told him to shut up and wait. I was so scared and I could not believe the attacked and treatment to a customer. Glad I’m not a customer of Bank of America and never will be.

Deposit a lottery check a day ago. I understand all funds can’t be available but only $200 and have to wait 4 days until end of day at 5pm to get more. It’s a lottery check state treasury like the state tax return check which clears same day or next business day but 4 days, come on. Long time customer. I see why these reviews and complaints go out. I wish I had looked years ago. Now another bank will be getting my business and my family friends etc. on Facebook Twitter will know also. If I keep one or a thousand of customers from opening accounts in your misguided bank. My job is done. Well done. Goodbye BOA. You’re only as good as the people that work there and the customers that brought you your profit. Wtf. Smh.

When making a bill pay, Bank of America does not immediately withdraw the funds. Instead, they let the funds linger in the account for a few days and then they take it out on a day when the account might be low so that they can get an overdraft fee. After the day they promised to take it out, they removed all indication of a bill being processed so you might think that they changed their mind about sending it out! Terrible way of doing business. Don’t trust them!

I was goaded into opening a business checking account by my local branch. They convinced me that my checks could be cashed quicker if I had an account with them. This was true until 2018. This year the process of cashing a check at a counter takes about 20-60min depending on the branch. To top it all off, earlier this month I was informed that they don’t do “cash deposits any more”. No warning at the counter when I asked for it. I even filed a complaint re: cashier didn’t follow directions, and the next week I went in there were disclaimers everywhere, at the teller and atm re: no cash deposits at the teller and get this, even if you deposit cash BOA can hold it for 24 hrs or indefinitely. They literally wrote a disclaimer that says they can hold your money for as long as necessary.

I was a victim of fraud - someone got my debit card info and used it. 4 months later (after my money was refunded from BOA) I was getting ready to pay my child's daycare and noticed my entire checking account plus more had been wiped out (leaving me in the negatives). I called BOA and they said they couldn't find sufficient evidence of fraud so they took the money they refunded me back WITHOUT any notice. As a result of this, I was unable to pay my child's daycare resulting in me losing my job! I begged and pleaded with the bank and they were just rude to me. DO NOT TRUST THEM OR DO BUSINESS WITH THEM! I am in the process of suing them as well (thank goodness I have a lawyer in the family)!

I have had $18,980 in checks put on hold in my business account. I am now bouncing checks, being charged NSF because of the hold & Bank of America won’t do anything about it. Both checks deposited are from returning customers. This seems like a loophole to make money off unwarranted fees when I would clearly have money if Bank of America didn’t decide to put random holds. I do over $200k a month thru my bank account and this is ridiculous! The rep I dealt with, Linda **, was also the rudest broad I’ve ever dealt with! Will be taking my business elsewhere!!!

I made a mobile deposit, around 7 pm on 8/10/18 and it’s showing that it won’t be available until 8/21/18 which to my knowledge the longest they can hold a check is five days to verify funds and to make a point across. It's only $500.00 which is absolutely absurd. Not to mention every 2 debit cards purchases I’m asked to verify the charge and one day I was buying groceries 10xs. I inserted my card and had to call customer service in a very busy grocery store with everyone looking at me like I didn’t have money to pay for my groceries which upset me, not to mention my food was going warm after being in store 1 hr on the phone with customer service and being in a hurry. Had a my daughters Birthday dinner that I had to prepare - point blank very inconvenient and humiliating and the bank telling me there was no lock on my debit card! I was on the bank waiting 21 minutes.

I have been with Bank of America for over 8 years and I have been having so many issues with them within the last year. Within the last year I have been getting charged with overdraft fees. I was Told that they only do ONE overdraft waiver a year. I cannot be with a bank like especially when some of those transactions are not my fault. I put the money in on time. All that money they have and only 1 overdraft waiver a year.

I was ignored while standing, waiting to be waited on in the BOA in Pensacola. I was the only customer in the bank at the time and waited for the ** man or woman behind the counter to help me. I waited, threw my hands up at my wife sitting in the car waiting on me, turned and waited another couple of minutes, still standing and waiting, I threw my hands up and walked out. My wait was over the time limit when it exceeds four minutes before asking what I want. No mention of, "I will be right with you", not a peep. Had I been **, maybe, will never know because they will play it down as I was just in a hurry. Not the case. I still did not get done what I intended.

I am working on a payment schedule thanks to the kinder capable BoAemployee I spoke with last. Very helpful.

Yesterday I checked my dad's account, he is retired 68 years old. I noticed he was -$88.00 because of autopay insurance charge and he did not have enough to cover the charge so I later deposit $95.00 to my dad's account to cover the fee and I check today he got charged $35.00 overdraft fee on an SSI retired old man. I call today and explained to the representative and he is telling, "Sorry I cannot do anything about the system is not allowing me to do anything (Excuses)." All I got to say is this bank is a rip off. They only care about taking customers' money and do not care less if you disabled or retired. My advice stay away from this bank and do your research when choosing a new bank.

I had opened a checking account for my son a couple years ago, but because he was a minor I had to be on the account. He is an adult now, but I could not be taken off his account, according to BofA, unless both of us are present. This is impossible, as he now lives out of state. He got his account into the negative, so I went to close it so it wouldn't affect my other accounts, and I would pay the negative balance. I paid the negative balance, and closed the account. But when I got back to work, and I checked my account, they had taken over HALF OF MY SAVINGS. Customer service on the phone was useless. They told me I should have known I would be responsible for "hidden fees".

My wife set up an account with Bank of America. She deposited $1000 in the account. We have a joint account with MCU and she has a Chase bank account and this was supposed to be our savings account. About 1 week after setting up the account they sent a letter informing us that they were closing the account. They provided a 1-800 number to learn why. The only thing that they would (very tersely) say is that "It was a business decision". That very same day we learned about BOA questioning the citizenship status of its account holders. I am a citizen from birth and my wife is a legal resident alien for the last 30 years. We are homeowners. We have great credit. There were plenty of products and services they could have sold us. We will never have any future dealings with them.

It seem like Bank of America is trying to use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Bank of America claim that I own them money. I am request Bank of America to meet in Orlando and show me the original contract with my signature. Bank America refused to meet me to show me the original contract. Also Bank of America is trying to collect a debt that pass the statues of limitation. Bank of America continue to report false information on my credit. Bank of America claim the account is charge-off. If the account is charge-off, then Bank of America should not be get this allege account as tax write off and still try collect debt at same time. To I really believe that I am being discriminated against because I'm a ** male.

I am a Preferred Rewards Platinum Honors client. This means nothing to my local branch. I went in for a simple notary request. I could not be helped without an appointment. My daughter went in today, Saturday, to have a minor change made to her account. She was told they were too busy, to make an appointment. Earliest available? Next Saturday! I am in the process of leaving BofA due to the minuscule interest on checking and savings, nobody cares. If you want a great banking experience join me at Ally Bank. Great interest rates and a desire to assist... Without a brick and mortar location. My daughter will be leaving BofA on Monday.

I hate to sound like a broken record, but your employee really need to do a better job, the saga continues and this may be the last straw. On Monday 7/30/2018 I went with my 88 year old mother who is walker bound into your Encino branch and met with ABDUL to open up 2 new checking accounts. I explained to him that we needed the check right away because it is the beginning of the month and my mother and I need to pay the bills. He had told us we should receive the checks within 3 business day. I call Abdul yesterday to tell him we have not received the checks and left him a message with RP the branch manager. I did not hear back from Abdul.

8/3/18 Small Business care DOESN'T ANSWER! STAR RATING DOESN'T HAVE A (-)??? OPTION... IT'S NEEDED. I sat on WAIT for over 41 minutes, only to be disconnected. I now type this with clock counting @13 minutes and listening to the ads and fake/pretentious apologies. I demand compensation for my time as it goes one hour. Please reach out to me to start a class action for failure to provide promise of reasonable service. Attorneys... contact me!! The ability to access account control or info is fraud. Represented/Expressed. Screenshot your call details!! Demand fee reimbursement for your account. Make an account here and file complaint upon every encounter.

Bank of America are thieves that steal from the poor. I'm a very poor person, and have less than $1,500 in my bank account at all times because of it. Bank of America charges me a $12 maintenance fee per month because I can't stay above $1,500 a month. I used to have a waived fee years ago because I signed up online. They have since changed their policy, and now they are taking money from me because I am poor and thus making me poorer. What kind of disgusting messed up logic is that? Punishing me for being poor. I'm leaving this corrupt business.

B of A opened an account was an error account but never fixed their own error. Instead they froze 44,000.00 and closed the account. I was treated poorly by customer service on a few occasions. I finally received the money, but there was no apology for their own mistake. B of A appears to act upon anything but the law. I wouldn't recommend this bank for money services.

I went to the bank located in Harbor City, CA on 07/27/18 @ 4:45 pm. Right when I entered I saw the long line. About 20 people were in line on a Friday and only two tellers were open. I was greeted by a manager name Juliana. She asked me is there something she can help me with. I told her I'm just here to deposit a check. She then offered me the service through the ATM. I then asked her, "If I deposit this check will it be cleared tomorrow on Saturday." The reason why I asked this question is because I had to pay rent by the next day. She then asked me a couple of questions such as "How long has your account been opened? Have you been overdrawn before?" My answer was, "I'm a returning customer and it's only been opened not even a month." She then told me, "Oh then no. The check won't clear." But then after looking at my check she said, "Oh it's a Bank of America check, it would be clear tomorrow."

I have been trying for several days to reach a LIVE person in customer service at Bank of America. I do not have an account and was trying to open one for my daughter who is about to leave for college. After numerous attempts I made the trip to the nearest branch (there is not one in our town). The girl at the branch was not at all helpful and when I asked for a corporate number she said she did not have one. (How can that possibly be true?)

So I deposited a money order for $880 and Bank of America held it for a few days, which is what banks do. They ended up closing my account instead and that money was for my rent. They said it couldn't be verified and said it was counterfeit and to bring proof to a branch. I went to the branch and showed all proof, MoneyGram even said they can verify with them. On July 18th the manager said they'd contact me in 3-5 business days. Time has been up and I have since been evicted. I slayed my ** off for that $880. I've called and dealt with the rude workers in the account closing department and they keep giving me the runaround. This is frustrating. This isn't fair, I will never in my life trust banks again. They take your money that you worked your ** off for and I keep trying to fight this thing and nothing is happening.

I've been a BofA customer for almost 25 years. My recent financial transaction with them was the most awful experience of my life. I've purchased, sold, short-sold and re-financed property in the past and this re-finance with Bank of America was beyond horrible. Almost every aspect of the transaction was broken. If you need a mortgage please look elsewhere first. As soon as makes financial sense I will re-finance again just for the peace of mind knowing I will not be giving them one more penny of my money.

My husband and me just got married this past weekend. We deposited our checks and they are holding a bank check till August 1st when they said we could have cashed it and had the funds right away vs waiting for the deposit to clear. This was the last straw so we are leaving the bank with our families... Bank of America lost a lot of money and we have had nothing but troubles with them not keeping track of accounts. We have had several incidents where Money was overdrafted due to processing then fixed and having to fight them for their automated crap. Due to them not giving money on direct deposits from Amazon for a day or so we would wind up missing bills.

If I could give a (0) I would. I’m literally $6.25 overdrafted in my account and they’re charging me (3) $35 fees = $105. I can completely understand (1) fee for the big $6.25 but to be charged (3) is crazy because they like to post transactions late to the account. They’re refusing to adjust and threatening to send me to collections.

Stopped, for the first time, at a brand new Bank of America store in Royersford, PA. Cashed a personal check (for $300); however, when I tried to cash a check for $6.36 made out to my wife -- endorsed by her and countersigned by me -- I was told by the cashier that she'd have to check with her manager before giving me the money. She knew my account balance was $15,000+, but still had to get approval! In a hurry, I directed the teller just to deposit the check; she did so, adding that she wasn't sure where the manager was anyway. Everyone I've met at the two BofA that I have visited is pleasant. But they all seem hamstrung by depersonalized regulations. And a couple seem scared to death that they're going to get fired if they make a move that may upset corporate.

After 10 experiences with this Bank of America, I am emotionally and financially exhausted. Extremely poor customer service: very inconsiderate to their customers, account security, credit card information, High ambiguity, backdoors, high interest, HIDDEN INTEREST. Terrible, terrible, terrible!!! All they care about is...THEIR MONEY. They don't give a ** about yours. Save yourself. I try now Chase. Will see how it's going.

I opened a new account against the advice of a friend and my Human Resource Director. I thought how bad could it be. Well due to fact that I switching from one bank to another for personal reasons there is a live check in between my direct deposits. I deposited my live check into the ATM today only to be told that there would be a 7 day hold on my funds. This was my entire check with bills to be paid. There was no way of knowing that they would hold the entire check so I called and went inside to try speak to someone only to be told by several different people "I'm sorry but there is nothing I can do". I tried to tell them that if I would of had some kind of warning that I never would have made the deposit nor would I have opened an account with them if I had I read their reviews first.

Scheduled my Visa payment online in full as I have for years. BofA credited it 3xs draining my checking acct. 1 week later and hours on with customer service, managers, tech support... no resolution! Big credit sitting on my Visa. That was to be credited back and a manager call me today... nothing of course! I'd like my $7k back! I have bills to pay! Oh wait. They finally credited 2 payments back... and took them both out of my checking the next day!!! Keep telling me I've scheduled the 5 payments! Right, I'm an idiot. Their website had been down for days so I'm assuming that caused it? Customer service is ridiculously incompetent.