Bank of America Reviews

I had to have my computer fixed but was denied a charge payment on Bank of America. For nearly 25 years I have NEVER been late with a payment. Due to some banking mishaps caused by the pandemic, I was late with a $50 payment...the first time, ever. When I wanted to charge the technology persons work, I was denied because of the late payment. Now, this makes me furious. I have borrowed hundreds of money from B of A that they have earned countless funds from that for many years. And the one time I was late I was denied! And the people I spoke with were unable to help me. This was unfair, and I will never use their service again.

My name is Pearl **, yesterday July 6th I called Bank of America to schedule an appointment for notary services. My appointment was at 4:10 a.m. Went to the site then I was told that the address that they give to me that that bank was closed so I was directed to go to Pineloch and Orange Avenue Bank of America, on my arrival on while I was standing on the line I saw a young man. I asked him a question. He told me that do two or the appointments that I would have to wait an hour. He asked for my Bank of America card and later on he asked for the documents that I wanted notarized. I then give him the documents and giving him the documents he handed the documents to a young man that he's sitting right in the front.

Yesterday June 29, 2020. All of a sudden Bank of America closed my checking account. I been with them for past 6-1/2 years. I do not have any dept or fraudulent transactions. Even during COVID I been working and I have direct deposits coming into account. I been a loyal customer and they closed my account without any prior notice and they are not even providing any reason for the account closure. Bank of America just broke the trust. I found out next day, even my colleague accounts got closed all of a sudden. There is something going on with Bank of America.

Like I had done at my town's branch in the past - now closed during the Covid 19 crisis - I wanted to do at this BofA Daly City branch a wire transfer of about $30K from my business account to another business in the US. I was introduced in the cubicle of a nice adviser but it took forever to finalize this operation. Finally after waiting for one hour it had to be authorized by the branch manager. The man came and told me that I needed to bring my company's articles for my transfer to be authorized. I have had my business at BofA for 12 years, I had done transfers, and never "company's articles" had been requested.

Banking is an essential business and as such, Banks are expected to do their best to accommodate their customers. Many Banks have had to temporarily close some of their branches, but they are providing customers with access to their safe deposit boxes at those closed locations by appointment via their website... NOT BANK OF AMERICA.

They do not have a website for home loans. They take 120 minutes before you might get a rep on the phone. They are clueless as to what your issue is. The physical bank is relatively clueless as well. Their accounts are insanely not worth the time- go elsewhere. They are rude on the phone. They continuously mess up whatever you try to accomplish. Save yourself the headache, drama and time - go elsewhere! I am proof.

I am sickened and totally frustrated and stressed dealing with this bank. I have had a business account for over 25 years and a personal account for many yrs also a savings. I just closed my business account, I would like to get away from them completely eventually, IT IS DIFFICULT ESPECIALLY WITH AUTOMATIC DEDUCTIONS. Incidentally I have approx 8 bank accounts. Every task seems to be three to be five time more difficult and time consuming than need be, one reason is because BOA wants their client to do eveything on-line and a task that takes much wasted effort that could be resolved in a few minutes.

Unethical business practices. I have now closed 2 accounts and husband is in process also. We both got loans to pay off our credit cards due to being out of work for 4 months (Covid), to save on interest. After paying in full the amount owed, they continued to charge interest fees related to original amount, they refused to waive fees. (Though other banks had no problem doing just that). They also didn't approve my application for $5000 under the PPP, even though I had 2 qualifying accounts with them, and as we all see now they only helped bail out larger companies in order to receive bigger interest paid from government. Avoid Bank of America at all cost.

I've been with BofA for 8 years and they have only gotten worse over time.

I made some errors due to an issue with my paycheck, which caused issues with my bills I paid. B of A charged me $350 in fees within 8 days. This has caused a tremendous amount of stress. Now, I don’t know what to do. I’m barely surviving as it is.

Bank of America only care about Bank of America. I’ve been banking with them for 17 years, The customer is just a number and they don’t care about their consumers. I made my payments on time but they’re still reporting it being late. I closed my checking account and 2 of my credit cards and I will never ever work with them. Terrible experience.

I had an issue while opening an Online Checking and Savings Account, whereas I could have just disregarded and went to another bank. Though I sought to resolve this by requesting help through B.B.B. Ms. Nancy ** was extremely proficient and professional and went above and beyond to get my accounts opened. Ms. Nicole ** at Wheeler Road Branch in Augusta, Georgia assisted me in a timely, kind, safe and welcoming way! It's important to recognize such service!

I recently received an email from BOA saying they are sending out a credit card to an address in a different state that I've never been associated with. While the CS person I spoke to was nice and is overnighting a new card she offered no explanation at all. Were they hacked? Do they need to investigate? Was it a simple error? I was left feeling that they really don't care about security. I have multiple accounts with them and am seriously considering moving my money to someplace more secure.

Let me preface by saying I'm not one to write reviews because I feel they have no affect on those you critique, but I can no longer be silent. Maybe I can help one person. I've been a member in excellent standing with BofA for over 35 years. I've got a credit card, a savings & checking account, and an auto loan with them. I have never once bounced a check, and run well over six figures through this bank annually. My credit score is excellent. I know I am not a big player in the world of finance but I had hoped my loyalty and good standings would have afforded me some sort of respect or preferred status. Apparently BofA simply believes the words 'customer service" are simply a tag line for promotion only with no intent of achieving a level of success in providing service worthy of someone who chooses to bank with them.

I been calling Bank of America cardholder services since last week to dispute transactions on my account for fraud activity. The first time I called I lost my bank card a few months ago. Called to cancel out my card back on march. The woman told me a transaction was made on my account for 35 bucks she was gonna issue me back my.money when I get my new card in the mail it would be there.

I have an account with Bank of America and what I've experienced first hand I thought I was actually being pranked. I can't believe the unprofessionalism of the call I experienced, in which I began to record, as it began to be almost comical. I would've never suspected a phone call like this from such a major corporation. I called in on the basis that my card was declined knowing that it probably was blocked as this has happened to me before on random transactions because of their security in place. I don't mind their security even though I occasionally have to call in.

My card is frozen by risk department, it's been 4 days. I try to call them and I was on hold for 3 or 4 hours but no answer from risk department. I am unemployed and in pandemic without any money and I cant reach anyone to unfreeze my card so I can access my unemployment benefit fund, I dont know what to do. I need to pay my rent today and still I cant talk to someone to unfreeze my card.

I made a deposit using the app to deposit by picture. Unknown to me they issue a hold when you use this for the first time. So I checked to see if it posted on 5/27/20 which it had not so I checked the issuing bank which I have vision of since it's my Moms account and I found that the check had posted to the issuing account on 5/26 which I found Odd since the issuing bank is Morgan Stanley who is owned by B of A so I made a call to customer service. The customer service agent was not helpful and in fact was speaking over me which I found extremely dissatisfying and not only that, When the agent told me the funds were being held until 6/4/20 I then asked "Where is the money at this point as it cleared the morgan stanley account on 5/26 and yet you are telling me I can't access the funds until 6/4 where is the money now?" Which that question was never answered so I asked for a supervisor.

This bank is the worst bank I have ever dealt within my 55 years of life. Are these people hired from grammar school. Why do they transfer you around every time they cant solve my problem of opening my account so I have access to my Unemployment. I spent over a hour being transferred to all different people to be told they couldnt open my account and that I have to go to my local bank? These people are a bunch of clowns and should not be dealing with people's money. This bank needs to retrain their employees because they take SUCK to a whole new level.

???? Absolutely no complaints! Catered to all of my business and investing needs! Growth is phenomenal???? Never any abnormal scamming transactions. Safe deposits and fraud prevention. Makes you feel as welcomed as a brand new Mercedes.

Hi. I closed a Bank of America account, and after a month of waiting for my check I find out that after rechecking with me, they sent my check on my European address (where there is no BOA). I recall The person rechecked the address and I confirmed my American address.

I'm going to vent for a second. I wanted to deposit some cash into my Bank of America account. (I've had some extra expenses on my card & knew my BOA had enough to cover but I wanted to deposit $1,000.) I drive to the bank only to see a notice on door, "Sorry, we are temporarily closed." So I call customer service & was delayed for 10 minutes with ** notifications & another 10 for someone to answer.

I have been trying to retrieve my deceased mother's money from her checking account four four months. Bank of America has been absolutely horrible to deal with. My mom had money at three other institutions all of whom were easy to deal with however, Bank of America does not return phone calls or emails, Bank of America does not have a system to check in documents, bank of America's hold times to speak with someone are very long, 2 plus hours. Every time I get to speak with someone at Bank of America I think they make it hard to retrieve funds so they can use the money in the account. They are crooks. I am pretty sure.

Worse service from a Bank of America ever! I have called multiple to help my stepdad get his limit raised to pay for a/c replacement on 107 degree day and still it’s not fixed. He gave authorization but when I call back because the issue they want him to authorize again. At this point he left because he had to take his medication. So frustrating!

The 95 year old man I care for was rudely denied getting to go to the front of the line, and was hence told he had to wait in the back of the line, while he is disabled. The security guard who did so, took off her mask and smiled at our denial. When I initially approached her to ask if he could please go to the front of the line, she said and I quote "Sorry, but that's not the way the world works." Um, seriously? That is exactly how the world works! What grocery store, bank, etc., denies a handicapped elder, with weak balance who has trouble walking, and has to carry a cane, just to keep from falling down?? I went to speak with a manager and the manager said she was sorry and that she would speak with the security guard. Which was a good start. However, when I left the bank, the security guard started laughing at me, and I then asked her if she had anything to say and she said "no".

Bill pay check sent to company but company never received it. Check was deposited in BOA account according to lady I first spoke with. Spoke with BOA first about 6 months ago and was told they would do check trace to see who/where check was cashed/deposited. Have called numerous times since and got bogus excuses and outright lies. To top it all off when I told the BOA rep that I wanted to record call for my records, he hung up after their recorder message said that BOA might record the call. These ** crooks don't won't to be held accountable for what they are saying after they were a big reason 2008 for recession and had to pay a large fine but probably not near what they made by committing the frauds that of course got bonuses for all the upper level crooks.

Bank of America is an institution that preys on its customers with excessive fees and poor service. Despite their $16.6 Billion fine for defrauding their customer base, they continue to target their those they should be assisting... Do not conduct business with these criminals.

I asked the bank to provide consumer protection for a deposit made for an apartment in France. I can’t get there as the country is closed to foreigners. The renter is no longer on Trip Advisor and he misrepresented himself to Paypal as an individual not a business, so the bank calls it ‘scam’ and I am stuck and lost my big money. Paypal was willing to take the money back, but BoA will not help their customer of 45 years. Disgusted.

Recently unemployed in Nevada. The state sends unemployment benefits to debit cards administered by BofA. When I tried to access my funds at their ATM and in the branch I was declined and locked out for the day! WTF! No reason was given. I can't get through to the unemployment department and BofA won't answer my emails. Don't do business with these **. They're just waiting to rip you off!

I had BoA for at least 5 years, but they had so many fees it became another bill! They had a few for everything! Not sure if things have changed since then but I switched to Navy Federal a couple years ago and NF is the best! No fees for min balance, no fee for no direct deposit, no monthly maintenance fee. Back then, boa charged 8$ to even have an account with them every month. Boa literally makes money off the many fees they charge. Similar to Wells Fargo. These banks are here to make money, not to help you save your money. I’d never use boa or recommend them to anyone. There’s banks that don’t have so many darn fees. Every since I started using NF, I actually have a savings account! Boa would steal money from my accounts to cover their fees. Not anymore!

On last nerve with BofA PPP! I own an essential business with 40+ great employees. I submitted my application through Bank of America on 4/7/2020, and received an email from them immediately requesting additional documents. I completed those documents & uploaded on 4/8/2020. A BofA representative called me a few days later informing me that they had received my application but was unable to give me any loan status updates, or to even verify that I had included &/or uploaded all required information. (I’m an older technologically challenged computer skills dude).

Hello, I am here to tell my story of the misleading of Bank of America PPP SCAM as I put it because BOA scared me thinking they would help me with my PPP loan that I uploaded all of the form when it started on April 3rd at 9:45 am. BOA will not keep you in what is going on at all. If you want to be kept in the dark then use BOA. They are the best in taking your phone calls after waiting for hours just to tell you, "We can't help you at all." You must just wait for an email from them. But it never comes. You must take several hours out of your day and sit and wait to be told nothing and don't try and move up the line you will be caught in the same place.

I have used BOA, I'm guessing, for about 25-30 years, I have always liked them. I moved to Western PA from VA in October 2018 and knew they were going through an expansion here at that time. So I figured great timing, now I can stick with them. Next week I will be changing that. I found a BOA ATM not far from where I lived. I was there the last 18 months and that worked fine for my needs. (I'm an independent rep, working for a Canadian company, I get paid by check every two weeks, no direct deposit.) Not sure why, but the business sized check I'm trying to take a picture of on the mobile app never works. I have tried numerous backgrounds, lighting, two different cell phones, trying to block the apps automatic flash, looked for troubleshooting ideas online, call BOA about it...nothing! So I have to physically deposit checks... no problem... they're installing ATM's in a lot of places. Cool! (NOT)

Bank of America Bank of America... wherefore art thou Bank of America? Eagerly we awaited to apply, only to learn we needed a credit card just to qualify. Changed your policy overnight, up at the crack of dawn submitting our application, with great hope in sight! Surprised by long silence, despite our many calls, an e-mail arrives finally requesting more info, oddly very late as night falls. Swiftly do we reply in less than an hour, hopes again high counting on your processing power! Surprised by silence yet again, perplexed we call, you respond none of you can help us learn any info, not whatsoever, nor at all!

If you have unemployment from this virus then this is what you'll find with BofA:

I have been banking with Bank of America for 9 years now, I only went to them because I moved, Everyone I had spoken to said not to that bank of America is the worst bank, I did not listen and now I'm regretting it, Not only did they messed up my accounts, They linked them incorrect so I keep making payments and they go into the wrong accounts, But when I try to get help they act as if I went into their system somehow and did it myself, I go into the local bank and the rep is looking at his watch constantly because I'm wasting his time, My advice do your homework and avoid banking with bank of america.

My brother who has banked with this company for years sent me a check for food because I was out of work and couldn’t buy food, Tonya who has zero people skills and horrible person said they would be taking 8.00 to cash it even after it was verified. The person next to me in line was a member and she was trying to get a cashier's check to send to a family member they were charging her 15.00 for it. I do not recommend banking with these horrible people no help, during tough times they are about making a dollar and no customer service skills. The funnier part they asked me to start banking with them. I’d rather die from the virus than to bank with horrible people.

Not allowing self-employed/1099. I've been a customer of Bank of America for 25 years. 3 checking accounts, 1 savings account and 1 mortgage. I recently attempted to apply for an SBA Loan PPP Cares Act and I'm not able to apply, since they say I need a business account. Realtors are independent contractors and have a real estate license, not a business license. In order to have a business account, you must show evidence of a business license. This makes no sense! I've been a loyal customer and they've let me down big time! It's not right to deny a loyal customer of this program especially during a pandemic when we cannot work.

Was given enough consideration and improved courteous handling of my issues. Thanks!

I Been with Bank of America over 15 years. All my accounts is with it, included business account.. No customers skills. I told the I will close my account. They don't care, well guess what? I won't give my money to this. Screw this company. We have many option out there..:}

Been with Bank of America for 30 now, really disappointed in the way they handled their paycheck protection program during this COVID-19 crisis. They started with you having to have a line of credit with them, what does a line of credit have to do with the paycheck protection program??? During these times we need you the most BofA, don’t make it hard on your customers that have been with you for more then 30 years! It’s not all about profits! To make the story short I went with another bank to process my ppp. And to find out on Monday that BofA changed its rules because of all the blowback from its customers, why couldn’t BofA help from the beginning? Really second guessing BofA!

(Restaurant owner) Bank of America is not helping their small business owners during the coronavirus virus situation. All small business are entitled to that program. We didn't not wish for this crisis. The government demands us to shut down and they would help us to get through the crisis that followed. But bank of america is not only stopping the aid from the government to us. Bank of america is discriminating against some of their customers. This is an outrage. I will be closing my accounts as soon as I'm able to do so. We are now in desperate need of the payroll protection plan loan from the government to keep our business going during the mandatory closing. Bank of america rejected my application because they say I never had a loan or a credit card with them. This is not a requirement by the government.

As others have stated, Bank of America will not be helping their small business owners during the coronavirus virus situation unless they also have a lending relationship. I never needed their lending. This is an outrage. I will be closing my accounts as soon as I'm able to speak with SOMEONE, ANYONE, as you can't correspond with the branch or corporate at this time. They did however help out all their big company buddies having loaned 5B to only 5I companies the first day. Do that math. What a crock. Despicable human beings. Pure trash!!!

Bank of America is a heartless company, my small business has been banking with this bank for 14 years and is in good standing. However, we are now in desperate need of the payroll protection plan loan from the government to keep our business afloat during the mandatory closing. Bank of America rejected my application because they say we never had a loan with them. This is not a requirement by the government. It is especially heartless in this time of need when Bank of America itself took a major bill out in 2008. Heartless Rotten company!

The Gov Payroll Protection Program (PPP) is up today, but I was told by my bank (Bank of Am, soon to be my former bank) that, even though I have 5 accts w/ them, I need to have a loan or credit card w/ them. I'm applying for this bc biz is down 75% and if I don't get the PPP, I'm laying off staff... exactly what the gov doesn't want to happen. The whole program is to keep people working. No other bank has this stipulation but B of A.

My wallet was stolen, I reported it as soon as I noticed and was given credit. It was denied (as always from what I've discovered reading reviews) so I appealed. Was told that you'd be getting in contact and the reveal of credit wouldn't go through until the appeal was decided. That was the 24th. I got laid off due to a NATIONAL DISASTER. You know the one that you're bending over backwards to look like you're helping out the little guy deferring mortgages and all that jazz? Yeah that one. I have 5 sons. Find out today that with no warning (and definitely NO contact with me!) The appeal had been denied and you KNOWINGLY threw my account into the red by reversing it, you KNEW there wasn't anything in there AND you did it anyway!!!

We have had a credit card with Bank of America for the last 25 years. Always paid in full each and every month. Our business was pushed into automatic recurring charges from vendors on a monthly. Instead of invoicing us they would just use the credit card that was on file with the vendor every month. We have used it for the last 10 years. Recently all of a sudden we were being called from some vendors that the card was being declined. And others would just stop service ie phone, cell phone, internet and electric. And keep in mind this all started at the end of the month on a Saturday.

They have this 24-hour customer service phone line that: 1) Not available on Sunday (3/29/2020) late afternoon when I called, at the same time, I called Citibank and was able to talk with someone within 5 mins. Different banks, different outcome. 2) Called today (Monday 3/30/2020) morning at around 9 am, the phone said wait time is long and about 25 mins, well, it's been 45 mins now and I'm still on hold, also it doesn't have option for them to call you back once a representative is available, so I've been on my phone during all this time.

I've had a credit card and savings account with BOA. I only got it because it's the only bank me and my elderly dad can access because we live in different states. They are so slow at returning your money or accessing your money. They charge fees for everything and their customer service is so horrible. They never have any answers and they act lost when you ask them for help. Run as fast as you can. There are plenty of banks that don't charge those ridiculous fees and can actually help you if need be. The worst bank in America if you ask me. Keep your money and go to another bank.

Holding for more than hour and talking to someone who doesn't know how to read a bank statement can be a headache. Been through a fair share with Bank of America. Need to go to a different bank. On top of it, the so-called customer representative says that you will see all the information updated within 30 mins. When will the 30 mins end?

I’ve had my mortgage with BOA for 20 years. Wanted to get home equity LOC. Did not want to work with me after all these years with no late pays. I will take my business elsewhere as I’m always getting offers from other institutions.

After 20 years as a customer with a preferred platinum status, BofA declines to refinance my mortgage. I have $1.2M in BofA brokerage account and $700K in home equity and not other debts. My wife and I retired at 61. Because we have no income BofA indicates it is OK for us to keep paying a higher mortgage and declines to refinance us to a lower payment. I'm shell shocked, and looking for a new brokerage.

It's so weird to hear that the bank does not give an account verification letter in the branch nor there is an option to get one from their online banking. It's only the customer service who can help with it and it takes no less than a week to 10 business days. This will be an issue for people who may need the letter in unexpected cases where they MUST have it ASAP to continue with their application(s) such as immigration status, mortgage etc. cases. And the reason I was told was even worse - because of lots of requests coming in, they stopped issuing the letter at branches. What sense it makes? I think I probably should move my funds to another institution where I get kind of things done much quicker and close the account here. Absolutely frustrated.

They are SO good at charging you fees, but when YOU need them, they make you miserable and make you wait in line for hours and hours and days. Almost impossible to talk with a representative. Extremely unhappy with Bank of America. Do NOT put your hard earned money in this bank.

DREADFUL experience!. We are undergoing a recent terrible and costly experience with the Bank of America and it remains unresolved three weeks later. They have "lost" US 80,000 dollars sent from 2 remitters in Norway to a Bank of America account holder and after a 3-week delay they have done nothing to recover the funds or recall/ send them back. We "think", they possibly froze the money or suspended it doing a KYC check and failed to inform the sender or the recipient of their activities. Unacceptable!

Absolutely horrid customer service. Every customer service representative is looking for ways NOT to help. Every reason under the sun for why they CANNOT help you. Same experience whether you go into a banking center or you call. Total waste of time. If you call, it takes 15 min just to authenticate you. For two factor authentication over the phone, you MUST have a cell phone which will accept text messages right then. They offer no other way to authenticate. This, after you provide all info such as phone pin (what is the use of this if not to authenticate?!), social security number, name, address, employer and answer all kinds of ridiculous questions. Height of ridiculousness. Interest rates are laughable compared to what other banks are offering today.

In a nutshell, BofA has become very difficult to work with, non-customer focused and honestly does not exemplify the traditional meaning of a bank. Here are just a few items that all add up to my complete dis-satisfaction:

Despite having an excellent credit score, it took forever to get a credit line increase. You call up the customer service and they just keep you on hold forever and no one has any answers to your questions. Total waste of time.

When I asked why is bank is not reporting paying my bills on time but they don't report you have a credit card or credit from us so you're out of luck. They keep asking questions over and they overdraft my account again, again, 35.00, 35.00, 35.00

BOA was very easy to work with and was very easy to get in touch with....they called us back immediately and were very responsive to our needs. Another company didn't even return the calls for a few days, therefore missed out on a refi.

Start my BoA acc since 2001, till today 3/12/20 I ended my account as they are nothing but vampire. Lost my phone last week but then I pay the next day and call them kindly to waive the late fee and explain to them what happened. They told me they can't waive the fees as losing my phone is an not a good excuses! Can you believe that?! You have no idea what that be when people suffer during Coronavirus outbreak in the city but you don't even help and you won't even think to pardon just one first time late fee waive. I told the supervisor, "Not even waive it as this is my first time?" Surprising the answer is No, they are more happy to end my services at the end, they have to left me no choice and closed all my account, You know what? I will have people to know that this is how boa treat their customer, how you call this a customer services.

Bank of America is very easy to work with, both on our mortgage and our HELOC. We've had a couple of mortgages with them and they've worked as expected. At one point our mortgage was going to go up because the escrow was getting low. We added some money to the escrow and kept our payment low because they informed well in advance about this situation.

I don't know what services Bank of America thinks they are rendering by charging me 12 dollars a month, on an account that I rarely use. They only do it when your balance falls below some arbitrary threshold which seems to change. Obviously their money harvesting algorithm is still slow to deposit money and picks and chooses which amounts to process when, so that their service fee will overdraft your account if at all possible, and then they can tack on another 35 or so bucks for their absolutely stellar services. This bank is trash. Unless you never could contemplate having to utilize all of YOUR money in a given account, dont use Bank of Fakemerica, it will cost you 144 dollars a year. They have learned nothing from the class action law suit, and continue to use scam tactics and horrible business practices. Do not recommend.

My experience was not favorable. I was going through a divorce and at the time I would have been able to qualify on my own but B of A would not consider it helping me. Even calling several times to no success. My ex was willing to sign the right docs to remove himself from the loan. Of course this occurred in 2009 2010 when the market fell flat. The home ended up in a short sale and I lost everything and it caused me a credit issue. 6 months later I'm told they could of helped me through with the Fannie Mae. I lost most of my inheritance fixing my home of 18 years that I got zilch for.

The loan officer Alexa ** made all the difference I feel - she was able to close the loan with the best terms and on time. It involves international fund transfers and I could see other banks struggle to understand.

Bank of America is a good place but it's hard to get loans and when you do its high interest rates but they do work with you once you're in their investments with merrell and lynch or just everyday.

I was never late on my mortgage and loved the fact that I could go into the bank to pay if I had forgotten to mail it it. Without any prior notice, I was informed that my mortgage had been sold. I haven't refinanced because I don't want to pay the application/closing fee for a new mortgage, so I feel like I am stuck with the 3rd party mortgage company that has my mortgage.

This was the most inept company as far as getting to the issues on problems with a foreclosure that I have ever seen. They had no one that could speak to the problems that were occurring in trying to resolve and issue and no one there to pass on too. They are terrible.

Bank of America had our loan. They took over from Countrywide and they kept miss applying payments and adding fees to our account. We made a couple of complaints to the Bank Comptroller, then they sold it to Nation Star dba Mr. Cooper. Thank goodness I paid off the loan in 2017.

I was initially approved for a mortgage, so I shopped around for a home and I found one. I put $2,000.00 down on the home I found. After about 85 days of being approved and my credit rating of 800+, I was preparing for the closing and they suddenly denied me a $60,000 mortgage on a $155,000 home. I already had over most of the money for the home but they declined my mortgage, so I had to tap in my 401K retirement fund so I would not lose the home I found and the $2,000 deposit, I put down on it. They were uncaring and were awful to work with.

My mortgage was assumed by Bank of America when Countrywide mortgages ceased to do business. My mortgage increased without any explanation. When I inquired, they stumbled and gave me the run around. I’d NEVER do business with Bank of America again.

This is the worst bank that you can bank with in the US. As an immigrant, you get excited about choosing this bank because it has "America" on its name. But beware, this is a shark eating bank. They will deny a check, that was $3 short and charge you $35 in overdraft fees even though you have money remitted to the account on the same day. Please bank with local banks. This is a giant corporation that doesn't care a hoot about their customers. Please avoid them like Ebola!

They do not always apply your payments to your mortgage. Payments "get lost". Then this goes on for a while until they try to take your home from you. Foreclosure. They are not available to discuss with you. Never call back.

Bank of America is the worst when it comes to setting credit cards on autopay. I have spent hours and several phone calls with personal bankers and vps to help me to no avail! I have more than 30 business accounts/credit cards and yet can't seem to figure their mess. I hate them!

Absolutely would not recommend this bank for a small business. I have a small business SDVOSB, I live overseas and am unable to login to their site, when I call the 888 number it takes more than ten calls just to get through. Insult to injury call waiting times are usually more than 15 minutes. The local branch I sent the account up with in order to have a person and phone number is not able to assist. I am forced to use a 888 number that as mentioned above is virtually impossible to access. Caveat Emptor with this "business banking".

My experience with this Bank of America is disappointing. In 2010 due to a sudden death of my late mother, there’s was no will but a quitclaim, unfortunately the bank did want to work with me any longer, it took a lot of attorneys and money every time I had to fill out a modification just to turn me down. This went on for years and managed to sell the notes to other banks so I can start over again.? This was a complete nightmare, I would not recommend this bank to anyone for a mortgage, because they're fraudulent.

My second mortgage was purchased by Bank of America and I was impressed at how easy they were to make payments to and deal with while they had my mortgage. Unfortunately, they sold it to a less reputable company without warning and once I wasn't a customer, stopped answering my emails. If they had excellent service, they would have continued doing so even though they sold my mortgage, but at that point they didn't care.

They hound you for a nickel...they want your assets, your home. BOA rude and threatening. I believe they do not want to work with you...they rather want your house. They have been warned and fined. Never use them, protect your assets. They charge 125.00 on a late bill. It’s criminal.

Too many to list. Been a customer since its predecessor 'Nations Bank'. Customer service is very poor, reps are rude and there's a long wait for a live person to come online. Banking centers are ill-staffed, if you want to meet anyone in person. Avoid this bank if you can, try Chase.

Bank of America has shielded information in past as they supposedly sold the mortgage services to a third party collector when in good standing with their company which led to fraudulent transactions, charges, and other behaviors. The 3rd party company was not a bank nor were they regulated by federal government or agencies at the time. Ultimately leading to me losing my home to a person that legally had no rights to said property as it was stolen from me along with my belongings in the home. I was charged various fees, escrow was depleted, and with multiple complaints to higher authorities resulted in no avail.

Great experience in dealing with Bank of America. The process was made smooth and simple, though lot of paperwork. The person who helped us was very flexible with the timings. I highly recommend to others.

Deposited my monthly payroll check via app the first time. They held for 10 days!! Went into branch and they said 2 day hold, with $200 avail next day. NOW changed to 10 days. I will have to pay $90 in late fees for rent, can't get gas, food, pay any Bills for 10 days. CUSTOMER SERVICE didnt care, won't offer a solution & told me speaking to a supervisor won't help. They will tell me same thing & stated branch should not have told me differently!!! I'm a single person with only my income and on a tight budget. WTF!! This is the worst experience I have EVER had.

I deposited my student financial aid check into my Bank of America checking account at the branch located 2821 Pfingsten Rd, Glenview, IL 60026 on 02/27/2020. Before depositing my student financial aid check, I asked the bank teller how long will it take my check to clear as I am a current Chase Bank Customer also, and I cannot wait or have a hole placed on my student aid check. I continued informing the bank teller, I am travelling out of the country and need immediate access to my funds. I also expressed, if my funds will not be made available to me immediately (within 1-3 days) by Bank of America, I will deposit my funds into my Chase Banking Account. The bank teller at Bank of America informed me that my funds will be available the next day, 02/28/2020.

They offered a free checking account to make it easy to pay the mortgage and I believe they offered a free safety deposit box as well. I enjoyed having them as my mortgage holder. The free items did help..I felt appreciated as a customer.

Had an insurance claim and they were just plain rude about signing my check so I paid off my mortgage and went to another bank. I would never recommend them to anyone nor would I ever go there for a loan or for an account. Rip off artists.

It was a pleasure working with them. They are Nationwide, have lower rates and have applicable discounts. Very professional wonderful company. I recommend that all potential home buyers go through Bank of America.

The Bank of America is one of the worst banks in the world the leadership. Stole money from me when I had account in it in the 1980'S and never tried to return the money, every time I deposited the money it had to take over a hundreds of dollars for them and it is the truth.

BOA processes your payments when they feel like so they can charge you overdraft fee. Why are they allowed to make billions twice on your money. Never bank with them. Billing department very disrespectful and unprofessional. I

Do not use Bank of America for an RV or vehicle loan! Bank of America made it incredibly difficult for me to set up automatic bill payment from my checking account. On February 22, I was transferred seven times (3 hours); I spoke to confused representatives across the United States. Below is a list of what I experienced:

I was visiting NYC and used an BOA ATM at one of their branches, and the ATM machine "captured" my debit card. Called and they were sending out a new one, but of course that didn't help my situation since I was almost out of cash and several states away from home, and the next day was a holiday. Had to cut the trip short a day because of this. Card was sent on Wednesday instead of Tuesday and as of Friday it wasn't here yet, because they sent it in the regular mail instead of FedEx. I even had to ask to have them waive the fees for them mailing me the card.

One of my client paid me $300 via BOA Zelle Pay for my professional service. Since Zelle payment cannot be cancelled, I thought the money was safe in my account, and I provided service to that client. Two weeks later, the client called BOA and falsely claimed that the payment was a fraud. Without talking to me or doing any investigation, BOA simply took away $300 from my account and gave back to that person.

Maybe I was unlucky choosing a branch. This was at 59 Pope Ave, Hilton Head, SC, a vacation destination with many travellers. When I visited the branch, there were only three customers standing in line -- and there was no one to serve them! After a few minutes a single teller showed up. Then the tellers changed and there were further delays. The staff are pretty sour and unhelpful. The reason I visited the branch was because I used their drive-in ATM and it ate my debit card. When you're traveling, this isn't a good thing to happen, because you can't get a replacement from your own bank. Bank of America couldn't (wouldn't?) do anything about it, and they couldn't help me complete the transaction that I had started. They also didn't try to fix the machine or warn other customers away from it. I went up the street to TD Bank on New Orleans and they went out of the way to be helpful.

Please heed messages from the other Bank Of America customers, I wish I had I have been with BOA since 2007. Their customer service is awful! I called 3 different times yesterday and received 3 different reasons why they put a 10 day hold on a check I deposited from USAA bank (a military personal bank and insurance company) for a auto claim. I was originally told, even on the deposit receipt, that the funds would be available the next business day. Therefore, I set up the vendor who repairs my vehicle to be paid in accordance.

I have convenience, I’ve been a business customer since the 1990s. They recently sent me a several page document to verify my business information that they already have. One of the questions was asking for my Social Security number which I provided only the last four digits due to mail fraud, and mailed the forms in. They put a lock on my business accounts, and put a hold on my personal and business accounts for bill pay! I went into the branch and they said I have to call to get my accounts unlocked.

For many years I used direct payment method to pay my Bank of America Visa card bills in full. This way my payments are always on time and in full. In November 2019 I called Bank of America customer service and asked the representative to change my direct payment from one bank account to another. The female representative said it was done and gave me a confirmation number. On January 30, 2020 I received a notice from my credit reporting agency, TransUnion. I checked and found that Bank of America had reported that I was delinquent on two bills. Consequently my near perfect credit score plummeted. I was surprised and puzzled. How could that be?

My wife and I have been with BoA for over 10 years. Our checking, savings, and credit cards are all through them. They've been pretty reasonable so far. Their treatment of us over the past couple weeks has lost our business forever. I guess there are some federal regulations that require banks to verify their customers' personal information is correct. That's fine. To contact us about this, they sent emails and (apparently) physical letters. Personally, if I get an email or a letter saying our account is in danger etc etc, my scam alert goes up and I ignore it. "If it were that important, they would call."

This bank is horrible. I have never done business with them and I never will. They allowed someone using my name to open six (6) accounts in my name. They sent statements which alerted me to the problem. I called to tell them that I had not opened the accounts and the activity was fraudulent. The computer that answers the phone wouldn't connect me to ANY department until I gave them my account number or social security number. Since I had not opened the accounts, I didn't have an account number and since their bank had already allowed fraud to be committed in my name, I did not want to give them my social. I had to take a back door to get to an agent.

I'm a customer since 2003 and recently when I called to Bank of America they gave me incorrect information that cost me money, When I spoke with the supervisor, only said, "Sorry for this wrong information." I will not recommended anymore this Bank. In the last year you have to wait too much time to speak with any associate and they do not provide solution.

I'm well aware most banks make revenue through their fees. B of A is very good at making getting fees from even the financially responsible customers. Basically any time I have a low account balance I will try to deposit checks to avoid over drafting. Conveniently enough most times I do this my check is "held" for over a week so not only do I get over drafted but I dont have that money in my other bank account.

I received a letter from BOA in November to thank me for opening an account with them which I never did. I immediately called in to close this account and it took about 2 hours just to get through to someone. If I'm calling in to report fraud, why would you ask me what my account number is and then asked me what kind of account it is? How would I know?

They literally Stole $305 from my account, blamed it on the payer, even though they collected the funds from the Oregon Dept of Revenue, never credited my account, and had the gall to tell Me to have the state of Oregon file a claim against Them in order to get My money back, which the Oregon Treasury confirmed B of A TOOK from their coffers... NO Integrity, Dishonest, Uncaring. I would NEVER recommend doing any business with this corrupt, unapologetic company.

Good afternoon, On October 7th 2019 I returned a vehicle to Aruba Thrifty car rental. Upon inspection I was charged an additional 100 dollars for what they say was a small again SMALL DING in the front fender. I send BofA proof of pictures and all the documents I had. They credited me the money and then this morning they put the 100 dollars back on my Credit Card. I hope you need the 100 because you just lost me, my family, my friends, and any enemies may have. I will make it my mission to make sure nobody uses Bank of America ever again.

Been a Bank of America customer for over 30 years. Was charged a $25 maintenance fee for a checking account that they no longer offer. They did reverse the charge and said I would never receive another charge. After receiving another charge I called 2 have it removed and they refuse to remove it. I can't believe they'll risk for 30-year customer for $25 charge.

My experience with Bank of America has been horrible. I wouldn’t recommend their establishment to anyone. They charge you multiple fees, their customer service sucks, and they hold your money and charge you overdraft fees for your transactions. I would not recommend opening a business or personal account with them.

I've been dealing with Bank of America branch at 1450 Walton Way Augusta GA 30901. Over the past 8 years since I've moved here and over the past 3-5 years they have done things there way. So as far as I'm concerned it's not banking my way, it's more you have to do the banking their way. SO BE VERY CAREFUL DEALING WITH THIS BRANCH. I'll explain as well as I will be taking my problem to the Corporate office as well as the Better Business Bureau and advise everyone else to do the same.

BOA customer for over 20 years!! 3 checking accts, mortgage and home eq accts. Responding to all the other unsatisfied customers and providing additional information for those considering BOA. The only positive thing I can say about BOA is that their website is easy to work with. That's it. 20 years as a customer and that's it in a nutshell.

I stopped in at Bank of America to cash a check, that my tenet gave me from bank of America in Lindstrom MN. They wanted to charge me $5.00 for cashing their customers' check. I put the fee on my Discover Card. When the bill came from Discover I disputed it and got my $5.00 back! CROOKED bank....

I've been with Bank of America off and on since 2004. I started a new checking account and decided to take my paycheck into the branch to deposit it. The teller tells me they would hold the check until January 23rd. Cool! That was no issue. However, I called the automated line and was told my check is holding and will be released on January 30th. This is a big problem!! I have small kids and have no idea what I am supposed to do for money until then. I called their customer service department and was basically told "I understand how you feel". How could you possibly understand how I feel when I can't even feed my kids. What makes matters worse, is no one could tell me why my check has been put on extended hold. I asked for the name of the dept. I could speak with and was told they do not speak with customers. Stay away!!!

This is the second times. So, I have to write so that you may aware. I am a more than 20 years customer of BOA and using their full services including 4 accounts (2 saving and 2 checking account); I have two cards from BOA: BOA World Master Card and my BOA debit VISA card. Somehow, after I renewed my cards (credit and debit) in 2019. BOA set up something wrongly into my current cards/accounts so that I can never purchase any international items, they keep require additional verification steps so that it failed ALL purchases including buying directly international flight tickets from Air Thai, Qatar Airways.... websites (NOT thru any ticket agency / tourist services). So, I am temporary full-time student in India, my US phone will not be available for using in India (the sim chip is incompatible). So I have to use my alternate cell phone number in India.

I opened an account with BofA about a month ago. Today they closed my account, without reason. I had no overdraft fees, I had over $1300 in the account, I had direct deposit set up. And I went to log on and my account was locked. I called their customer service phone number and the guy told me that they decided to close my account. When I asked why he gave me some corporate spiel how they can close an account whenever and they don’t need a reason. So I asked to speak to a supervisor, considering I had just deposited quite a bit of money in the account, and I had bills I needed to pay, plus I’m moving across the country in a few days and I need my money.

I've been with BoA for more than five years and during that time have heard numerous personal and business acquaintances complaining about what a terrible bank BoA is. My experiences with Bank of America have been limited, but none of them have been positive. Today I went in to make a withdrawal and get some information about my account. From their manager to the 'Personal Banker' to the Teller, customer interaction was terrible. My guess is that being the crap company that they are, they are not able to get, or to keep, quality people.

I wish there is an option of negative rating. I would have given them a lowest ever rating possible. They are the horrible bank to deal with. With decades old process and online system, I am not sure how they are surviving in today's world. Now I will explain the specific issue I faced. I had a checking account with them with a direct deposit setup. Along with this I have a credit card too. I used to pay my credit card bill online using my checking account. Few weeks back I closed my checking account for hell lot of issues like: 1. You cannot move funds quickly, 2. Their savings account APY is the lowest in the market. 3. Lots of restrictions moving money to and from. etc.

I had a BoA Master Card Credit card for almost 20 years with with over a $10K credit limit for most of that time. I have excellent credit and had no issues for most of the period I had the card. I'm a person that pays off my credit cards at the end of every month. I hired a new bill paying service to pay my bills and there was an issue with my MC credit card getting paid for a couple months. I found out in month 2 at the 60 day period that the card hadn't been paid. I got the issue resolved with my bill paying service and called BoA and told them payment was sent electronically and was on the way. The next day I received an email telling me they had lowered my credit limit from $10K to $500. No notification, no warning, just whipping out my credit limit over a total amount due of $200.

I’ve been banking with BOA since 2013. I only opened an account with them because I lived abroad in Germany and Deutsche Bank allows me to use my BOA card without any fees. The past two years have been horrendous with them. I opened a business account and the banking specialist (not a teller) asked me what the difference between an LLC and a DBA is, she fills out my EIN number incorrectly and then asked me what an EIN number is. They also told me erroneous information that costed me money (saying my business partner doesn’t have to be physically with me to be added to the account.) They love charging fees. I had nearly $200 in fees for having insufficient funds despite having deposited back nearly $400.

I have been a client of BofA for 12 years. My credit card bill was due on Jan 2nd for $184. It was New Year's, I was travelling with the family, and had $94 in my Checkings Account. I have AutoPay on, precisely so I don't miss payments. On the 2nd, there weren't sufficient funds on the account. BofA charged $25 on my Credit Card as a "returned payment fee", then $35 on my Checkings account for "overdraft" and then $12 on my Checkings account as "maintenance fee" because my balance of $94 is not "high enough".... So in total they charged me $72 for not having $184 in the account.

I closed my Bank of America credit card yesterday. Please keep in mind I have been a customer for years. Always paid my balance off and no late payments. On 01/02/2020 I have a fee charge for almost $30 for a credit card transaction. I paid my mom car payment on the company website. The company website use Western Union. The CSR tells me it was a cash withdraw payment. How is that a cash withdraw payment? The CSR would not waive the $29.41 fee so I closed my account off. My credit card account balance was $2,079.41. It was the principle of the situation. Obviously, I had the money but the fee was ridiculous due to it was a credit card payment not cash advance. I will continue doing business with Discover. Excellent customer service and will love to have your business. P.S. I have proof of the credit card payment not cash advance payment per BBA CSR.

I left Bank of America after about 15 years of banking with them. Hands down the credit cards and perks I get at the other bank I switched to are better. I have kept my cc with BOA because I have had it the longest and it is factored into the maturity of my credit score. Having said that, I have two Chase cards where the perks are significant. BOA offers 5-10 percent off on a few items and stores and this does not impress me. I just got another 90 dollar Amazon Prime card to spend at Amazon from Chase for paying off my card. I charge items monthly and pay them off monthly to build my credit and get these rewards. Additionally, BOA of America would not reimburse fraud on my debit card. This is why I switched from BOA to another bank. It just made better financial sense. I also got a stipend for opening new accounts.

I am utterly disappointed with BOA, What's sooo American about holding and freezing my funds. Not only did they put a hold of over 10 days on a cashier's check, but they also decided to freeze my account. I'm definitely switching banks ASAP.

Bank of America are crooks. I had a claim with the bank for $490. They denied my claim only to confirm 5 months later that my claim was valid and they would be issuing a check. Well it’s been 6 weeks and of course no check. Don’t Bank with these people. The fees are too high and they do not help their community. Bank with a credit union. Much much better results and they are loyal.

I had been a customer with Bank of America for 30 years and I finally have had enough of them arbitrarily changing the rules on my accounts in order to CHEAT me!!!! I called 3 times with my latest issue while enduring very long hold times and they refuse to stop charging me a monthly fee that they made up with no basis for charging that fee! The last person I spoke with, Tiffinay in South Carolina, didn't know much about Bank of America and definitely does not have proper training to talk to customers. I also asked her to explain the basis of this charge and she could not explain why, but she was adamant that they are valid fees. My advice is Don't get an account at Bank of America to begin with and if you have an account at BofA find another bank that is trustworthy!!!!

** of America did a inhuman thing to me. Thank goodness I found out sooner. On 12/ 23/19 I made a purchase. The cashier told me the register stated for me to “contact bank“. I was taken aback. Surely it’s a mistake. I have funds in my account. I called BOA. I was told my debit card is closed. I had to call Monday ( next day ) to find out why. I was doing Christmas shopping! The next day I called ** of America. Yes, they confirmed my account was indeed close. The told me “It was a business decision“. WTH. I’ve been a client for 14 years. They just cut me off. I was a Preferred member.

After being an “Advantage” customer for nearly 20 years, I will be closing my account with them. It appears, after reading some recent reviews, BOA needs your money this holiday season! I am finding that what happened to my son and I is happening to others. My son is disabled, and I am his legal guardian. He tries to be a contributing member of society and holds down a menial little part time job. He shares a bank account with me. He has worked for the same company for 5 years. ADP cuts his paychecks, and Wells Fargo is the originator.

Imagine having a business bank account open for 5 months, and after the first 30 days, all of your deposits are available the next day, as promised. The bank account has never had any NSFs, nor any returned deposits. One day you deposit the same $9k check to your account, which has been deposited multiple times before. The check is from the same customer, drawn on the same bank, and the same amount, as all of the times before. The online banking system and mobile app, show the deposit, and clearly states "Credit pending (available to cover items posting on the same day as the deposit", available next business day for withdrawal and debit card purchases").

I can't believe BOA decided to be closed on Christmas eve!! I can't get my deposit until Thursday!! Other banks are open and will be closing early, which is fair, but for BOA to be closed on Christmas eve is terrible! If you were open for a few hours, then those of us waiting for deposits would've received them! A few hours isn't asking much, and your employees probably had to use their time to get paid for today, if they had any, other than that they don't get paid smh, shame on you BOA! And for that, you could've opened, even though I'm sure the employees are enjoying this day off but still, we needed our money!! There was work to do, you guys dropped the ball!!

I made a regular monthly payment, more than the minimal, to BofA before the due date, which they did receive. I then followed with an another payment, again well more than the minimal, 3 days after that month's due date thinking this would go towards the next months billing cycle, basically paying the next month early. Then I receive the following month's statement with a $28 late fee which they refuse to refund. As it turns out I'm told both payments were put on the "first month", even though the second payment was 3 days after the first month due date. I'm told if the second payment would have been 1 day later than it would have been applied to the next month's statement. I'm ok with that explanation, but under these circumstances I would expect the late fee to be reversed, not with BofA. It's very clear to me now why they have such a poor rating.

Both of my credit cards (BOA and Citi) were breached by the same company. Citicard took care of it immediately. BOA initially sent me a letter saying they had taken care of it, then they reversed their decision. I spent 4 months trying to straighten this mess out, they refused to help me and make things right. Do not use this company. They have TERRIBLE customer service, their automated call center is worse than obnoxious and they will not stand behind you as a customer.

Went into bank branch to apply for auto loan. Bank placed wrong personal and password information into loan application, so I could not check on process for several days. Some was also wrong with the loan officer's sending emails, as I never received any emailed paperwork, even when (after several attempts at calling and being on hold) I was on the phone with the loan officer and he attempted to send emails. Car seller tried to send, via email, the registration and title to loan officer email. Loan officer said the images did not go through. This part went on for a couple days. The seller's third attempt at sending the title and registration images went through.

I spent nearly more than month trying to get an auto loan, during that month nearly called the bank every day and every day I Discover that I'm dealing with people don't know what they are doing or even care for the customer, Really this is the worst customer service experience I've ever had, They promised me many times to finish my loan, they apologized many times, they left me many times without any updates till the documents they asked for it expired.... Soon I'll close my account and credit cards from this bank.

I usually don't write reviews but in this case felt obligated to do so. If I could give this bank a zero rating I would. If you're considering starting a business or opening a personal account please stay far away from Bank of America. If your acct ever gets low $30-50 what they do is show you have a certain amount there, you might use your card for something small let's say $5-10 and once a large sum is deposited they hit you with multiple $35 fees.

My husband's gets paid biweekly, and his paycheck was supposed to be direct deposited on 12/6/19. It is now 10 days later and all that has posted to the account is $0.01, out of $782!! They have given us every excuse in the book, and made up a few new ones like 'the account has to stabilize.' It's become obvious that they have no intention of ever giving us our money and bills and rent are severely past due. We are talking to a lawyer tomorrow.

STAY AWAY FROM BANK OF AMERICA! Charging you for overdraft fee for 5 times in a single night for $35 each. You don't receive any warning when you are charged overdraft for the first time because they make it when you sleep at night. What a ** bank! Other banks gives you couple days to make deposit if your balance goes negative, they do not charge you overdraft fee! But boa does very badly. Always transactions are reflecting days later, orders are changing so you can never track properly! Another thing; you pay your credit card, it is withdrawn from your checking account sooner but you can NOT see available in your credit card accounts for DAYS! This bank sucks, not friendly, trying to put you worse position, without warnings and helps! I have lot more to say!

Their customer service is absolute trash. There is never any actual help. I had a claim opened with them and they never contacted me once as it was explained to me to gather the facts, proof and etc to support me in this. Not only did they deny me my claim (while I have all of the proof) they also have all of the information on the thief I got scammed by. His name, bank info, location. It’s great knowing that they’re there to protect the bad guys. I will be looking for other bank options from here on out. Waste of 10 years.

My wife and I had been injured and could not work. Our mortgage was 127k when BofA began helping, when they sold it our mortgage had grown to nearly 200k. We needed a loan mod. They sent the mod. papers. We followed the instructions and returned the papers only to be told that we did not send what they needed or things were missing so many times I lost count yet would not tell us what was needed or missing. We sent all that was asked for time and time again. Our mortgage is go up the whole time. The company who bought the mortgage modified the loan the first time. No problem. By that time b of a stolen all they could from us and moved to the next victim. They need to be in jail.

Age can be a cruel partner, especially when dealing with Bank Of America. Is there a Support of Elder Abuse clause written in the handbook for aspiring employees? I have had to endure the endless avenues of deception that seem to be common practice in deflecting responsibility in the banks wrongdoing. I am not even sure where to start, the list is as long Tolstoy’s War and peace has pages, or the last two years of my life (this started in April 2017). So I think a few characteristic excerpts will give you a fine idea…

Applied for auto loan 2 months ago, nobody called me and every time I call they apology and said, "Will update you sir," and again no call back and every time please upload documents and different issues, Really worst customer service ever I had.

Brandon ** Wed, Jun 27, 2018, 10:13 PM to takeittoakin. Hello, Have you ever lost your credit card and feared for your financial future? This is not your typical story about credit card fraud. Let’s start the story at the Houston Police Head Quarters in downtown Houston. This experience started with the routine metal detector and waiting time that you might experience in any government building. Initially, I went to file a police report for a current fraud case with Bank of America, but after the procedural forms and Police Report I wanted more.

This bank was unable to help when we really needed their support. My husband & me paid $560.99 using BOC credit card to one of the most fraudulent online ticketing agency for a rental car hoping to use during our last vacation abroad, but we could not get the service at all. The ticketing company denied to back our money even though we did not use the service. Then we asked help from the bank. For the first time, they easily resolve in favor to this fraudulent online company. We again requested & gave the all evidences & communication records that we had about this transaction to reopen.

Getting run around In circles by customer service is a normal thing. They will all tell you different policies and none of them are consistent with each other. They will randomly hold funds and make you wait days to receive them. I waited days for funds to cover the fraud on my account. (3rd time) And new fees after 10 years, and hours on hold with customer service, I’m done.

On 11/29/19 I noticed a charge on my account which I didn't authorize. Immediately called the Fraud Department cancelled the debit card and did reissue new card. But when asking about the refund of monies plus the overdraft charge I ended up getting several answers and no 2 answers are the same. SO unprofessional. Was told charge will fall off then no it was posted now who knows. As of 12/3 still don't have the monies back in my account. I have never had such horrible customer service and return of funds. As I am typing this I am on hold which I have been for 20 minutes VERY UNPROFESSIONAL AND CUSTOMER SERVICE!!

Hi! I had the worst experience with BOA today. In fact it reduced me to tears of frustration. I deposited a money order of $650 on 11/28/19 at their ATM location. They put a hold on the funds until 12/10/2019. That is 12 days!!! I was down to $7 in my account. I was worried I would go into negative balance and then get charged overdraft fees. So, I called their customer service number, explaining my situation. I was on the phone for 2 and a 1/2 hours, pleading with them. Nobody would help me. I couldnt believe it. It wasnt as if I was asking for a loan. I am asking for money I deposited. A MONEY ORDER is equal to CASH, you dumbos. A manager called "Young" was very condescending. She said they would Give me $200 which had to be withdrawn before 12 midnight!!!! ID ** is the manager's I.D., or so she said. I've never heard of such nonsense. Needless to say, I will never bank with them again.

/cannot resolve an issue online with BOA? Try to call their customer service! Plan on having no one coming to your aid. Listen to repetitious auto messages etc etc., Same thing time and time again. Nobody want to talk to you. Want to send an email Regarding your account? Forget it, no chat line either. Only way to resolve issues is to cxl the c/c's! Put the phone down 90 minutes now, still nobody home! They have a feedback page with client relations woman in charge, what a joke!

This bank's interest rate is well above the national average. I experienced an uninitiated increase in my credit line and at a time when I transferred some of my balance to save interest, my credit line was reduced drastically, adversely affecting my credit standing. I also did not receive a complete credit agreement and was unaware of many of their policies.

This is the worst bank and worst customer service available. I filed a fraud charge on my account and they acted like they were trying to help. Without notification they denied the claim and assessed $315 in charges for themselves on my account. Was told when I called that she could not explain the additional charges and to look in my message center. Still no explanation for the additional charges. Changing back to Chase Bank. Looking at the fees since 2014 I am astonished and should have paid more attention sooner. This should be illegal.

Services were absolutely terrible. I was sent in circles for 3 hours by your customer support having to recall back because I was transferred to offices that were closed. Then when I finally was able to reach the right person THREE DAYS LATER she said she would take care of my problem and waive my returned check fee (Since I had no idea this had even happened and it was a mix up at my bank) and unlock my bill pay.

On 10/14, I mailed a Bank of America (BOA) check in the amount of $1200 to the address below: Internal Revenue Service, Kansas City, MO 64999-0202. After receiving a letter from the IRS on 11/2 that the check was not received, I logged into my BOA account to check the status of check #**. In reviewing the check, I noticed that it was cashed by a Merchant LL2 at a UMB bank. I immediately called Bank of America fraud and initiated a claim.

BOA at 25260 N Lake Pleasant Pkwy, Peoria, AZ 85383. This is absolutely the worst bank ever. The manager ** is a complete tool. Unhelpful, more interested in eating or talking on the phone to do her job. I mean what does she do besides stand there and look stupid. Only one young lady helping people. The other banker just sits in his office on his phone. I can't believe Bank of America would be ran in such a horrible way. Waited 20 minutes to get help. I would not recommend this bank to anyone. Definitely looking into moving my accounts.

It was easy to tolerate the changes in this business account. Hundreds of thousands of dollars deposited over the years in my business account. Ten or more years they took away drive through, then business teller. But this month, 1 business day hold? Not going to happen. My wife and I were tired of standing in line for up to 1/2 hour when only 1 teller was in our branch to take deposits. Bank of America is the worst bank I have ever banked with. I got a letter from the BOA President once. And credit for a stupid account mistake YOU made. I'm gone. But my social media truth will last for years. Don't open a business account with this bank. They don't understand business at all.

They probably have the worst customer service here. The managers are incompetent and rude, and the employees they hire are pretty much the same. The quality of customers they cater to tend to be ** so the staff mirrors that. Never going back here again. Plus it's outdated and the service is really slow and awful.

I had experienced a double draft in my account to which overdrew my account. This was not my fault. I had the money in the account and for some reason, probably to get more money out of me by overdrafting my account, they declined the first transaction and it didn't show in my bank account for about 30 minutes. I checked to make sure it didn't go through so I could try to do the transaction again. Oh boy, did it go through, twice and I called Bank of America right away. One of the representatives that I spoke with said they weren't able to do anything until Monday. Okay, fine I can survive a weekend. This started on 11/15. I wait until Monday 11/18, still nothing. Okay, maybe it's just delayed from the weekend. Called on Tuesday 11/19, said it would be in my account Wednesday. Still nothing.