Consumer Complaints and Reviews
For 4/1/2015 to 6/30/2015 period. BB&T Activities: There was service charge for any account. My Argument: when I signed contract with Citibank, my accounts were set up with no service charges. During this period, BB&T abided the contract I had signed with Citibank. At 6/30/15. My request: I made request to transfer all money from my Business Money Rate Savings account to Business Value 200 Checking account and close Business Money Rate Savings account. BB&T Activities: the clerk didn't do it and left the account open with $9.76 although he told me the account was closed. My Argument: why the clerk didn't tell me the truth, whether that was intentionally or just mistake?
From 7/1/2015 to 2/29/2015 period. BB&T Activities: There was a Cash Management Online service charge $35 from my Business Value 200 Checking account. My Argument: I never set up Cash Management Online service with BB&T and even don't know that I have this service with BB&T. BB&T never tells me either by phone or letter anything about this service. On 12/23/2015. My request: I noticed that my Business Money Rate Savings account had not been closed as I requested at 6/30/2015, I asked clerk to close my account. BB&T Activities: Again, the clerk said my account was closed, but actually left open with $9.76. My Argument: I really don't know this is BB&T system issue or clerk issue?
From 3/1/2016 to 5/31/2016 period. BB&T Activities: There were Cash Management Online service charges $35 from my Business Value 200 Checking account each month. There were Cash Management Online Business Banking service charges $35 from my Business Money Rate Savings account which had $9.76 each month. There were Cash Management Online CD Account Maintain service charges $40 from my Business Money Rate Savings account which had $9.76 each month. My Argument: in these three months period, BB&T added two other charges to my Business Money Rate Savings account: Cash Management Online Business Banking and Cash Management Online CD Account Maintain which I never get noticed. And BB&T charged me Cash Management Online CD Account Maintain even I don't have any CD account!
From 6/1/2016 to 8/31/2016 period. BB&T Activities: There were Cash Management On service charges $35 from my Business Value 200 Checking account each month. There were Cash Management Online CD Account Maintain service charges $40 from my Business Value 200 Checking account each month. There were Cash Management Online Business Banking service charges $35 from my Business Money Rate Savings account which had $9.76 each month. There were Cash Management Online CD Account Maintain service charges $40 from my Business Money Rate Savings account which had $9.76 each month.
My Argument: in these three months period, BB&T added one more charge to my Business Value 200 Checking account: Cash Management Online CD Account Maintain which I never get noticed and even I don't have any CD account!
The Keys: Cash Management Online service with BB&T: I never get notice that I have BB&T Cash Management Online service associated with my accounts; I never get notice that BB&T Cash Management Online service has fee associated with it; BB&T charged me total $1158.75 for nothing! BB&T Cash Management Online service charge changes without notice and agreement: At first eight months, the service charge was $35 monthly; then the following three month, the service charge became $120 monthly; and then following three month the service charge became $160 monthly.
There was no notice or explanation why these service charges keep on increasing; I don't have any CD account, why there were service charges for Cash Management Online CD Account Maintain. BB&T put charge on the account I even don't have! BB&T charged me total $75 per month from my Business Money Rate Savings but the money was deducted from my Business Value 200 Checking.
BB&T Customer Services: After found these unauthorized charges, I went to BB&T branch at Houston downtown and talked with Eric **. But I was told BB&T can only refund me $470. I want to know why BB&T decided to refund me $470 and why BB&T decided why not to refund me rest of $648.75? What's the underlying reason for BB&T's decision? When I asked for any document about the service charges on my account, Mr. ** emailed me fee disclosure on September 27th, 2016, which should sent to me on before the first day of BB&T took Citi customer accounts.
The fee disclosure Mr. ** sent me doesn't indicate the charges applied to my account.; After I found these issues and want to discuss with Mr. **, he refused to talk with me about the detail and told me that he can only refund me $470, TAKE IT OR NOT. After numerous arguments with Mr. **, and his manager Andrew **, they agreed to refund me $840 but still held my $318.75 for no reason.
I was charged an overdraft fee for non sufficient funds when I had sufficient funds in the bank. I made a cash deposit of $60 and a check deposit of $75 on 10-17-2016. There was a debit from AINS PREM UNITED/LBS for $51.35 charged to my account on 10.17.2016. The bank charged me an NSF overdraft Fee of $36 Stating: "Your account had insufficient funds to pay one item(s). BB&T paid the following item(s) AINS PREM UNITED/LBS" - $51.35 on 10.17.2016.
My complaint is that I was charged an Overdraft fee of $36 after I deposited $135 into my account before a charge of $51.35 was debited on my account. My online statement indicate that all these transactions took place on the same day, 10.17.2016. Therefore $135 is more than sufficient to cover a $51.35 charge. I feel I have been taken advantage of by BB&T through their NSF overdraft policies. It is unethical and unfair practices to charge me for not having sufficient funds in the bank when their online documents show that I indeed had sufficient funds to cover the transaction in question. I would like the $36 overdraft returned or reimbursed to me and this unethical and unfair practice be abolished.
I have banked with this company for years and it gets worse and worse all the time. They have continually screwed up accounts and have shown payments in their system that were set up on an auto pay from my accounts. Days later they will call and tell me they are calling from collections because no payment was made. All I get over the phone is gibberish. I have closed all my accounts and will refi so I no longer have to deal with this incompetent company.
Have been a customer with BB&T over 10 years now. I have several accounts including merchant. I have my business and my home with them. My business slowed for a month, first time in years I didn't have a high balance. I went to cash a check for several thousand from a huge company with references. They put a seven day hold on it, that is BS! I need the cash in my account now. They won't help at all, even we know people there. Stay away from them!!!
I've been with this bank for years now. It's gone through 3 different owners: 1# Fed 3 then 2# National Penn and now it's 3# BB&T and in each different time they screwed up in each and every accts. I've gone through to many different accts with the bank to keep count on how many times they messed up. I had just about enough. They breach my contract and said it was my fault and now I'm $571.15 in the negative. I've tried talking to them and they refuse to call me back. They are avoiding me and they can't seem to account for the rest of my money. Please don't get fooled by this bank whatsoever. They are irresponsible. They play around with your money, your credit and your life, and don't want to own up to their faults, and it's not fair to me or my child.
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My bank was purchased by BB&T? My pension check is direct deposited into my savings at the end of the month. That day I usually go to the bank and withdraw some money from savings. I deposit some of it into checking and bring some cash home. When BB&T took over I noticed once I got home that my checking account receipt only showed $100 increase when I had deposited much more than that. I went back to the bank to ask why. I was told it had been entered as a check and the balance would show up the next day. I asked "how could this be if I withdrew cash from savings and wrote the slip up as a cash deposit why would you consider this a check." I was told I needed to tell the teller I want to transfer funds.
This month I went to the bank again, had written up a withdrawal slip and again a cash deposit slip for checking. The teller did a transfer and a withdrawal. She transferred the correct amount but the withdrew the cash I needed from the checking account. Since I had a receipt showing the transfer of funds and the cash I had requested I did not realize she had taken the cash from the wrong account until I got home. BB&T does not offer transfer slips. They just want you to tell them how much to transfer. That gives you no paper trail. What if some teller puts in the wrong account number and transfers your funds without your knowledge? I really do not like not having my signature for actions they take.
I also had a home equity loan with the previous bank which BB&T now has. My payment has always been deducted from my checking account each month. Any month I felt I was doing well financially I would go online and transfer somewhere between $200 and $400 onto the principal. BB&T counts this as your next month's payment and then the next month will not deduct your regular payment. Because I have tried to pay extra on principal I am now several months ahead in payments. Now if I do not go online and make the monthly payment each I will never get ahead. I signed up for automatic monthly withdrawal of payment so I would not have to do this. I think they found a loophole they could use to avoid losing the interest payments when a loan gets paid off early.
I usually don't leave reviews or complaints for a company unless I know I was getting taken advantage of or something wasn't done right directly affecting my day-to-day living; it's quite seldom these days as they would get fixed appropriately and promptly. I am absolutely appalled by the lack of concern and care for my particular issue at my local BB&T banking branch.The fact that I have to report a complaint on the Better Business Bureau website is indicative of me at my wit's end with this bank.
I went to the closest BB&T near my house in the early morning of Sunday (it was about 1:30-1:40 AM) and had exactly $270 dollars in hand to make and initiate a cash deposit. I went to make a cash deposit at this location: 3620 Tramore Pointe Pkwy, Austell, GA 30106. Reason being, I needed to pay a bill that has automatic payments set up for me on a certain day of the month and it so happened to be the next day. Granted, my deposits usually clear on the same day or following day so I immediately knew that it would have been taken out automatically and paid on time like I did the previous 10 times without any issues.
Continued, I put the cash into the ATM and it spit it out the first time. In my mind, I am thinking that I would need to straighten out the bills in order for the machine to read it and accept and CREDIT me the money - it didn't. Anyone knows based on experience, if a machine spits out a wad of bills, you fix them and reenter them into the machine so it can read the money properly and initiate a deposit. After doing the aforementioned, I was not credited my money and I was left speechless. There was no "out of order" message on the ATM machine. Nothing told me that the ATM couldn't take any cash deposits.
All it said that "it couldn't process your transaction" and went back to the intro screen. There was no receipt given to me either. With a shocked look on my face, I sat there in my car confused for 20 minutes as I couldn't believe this just happened to me. Yes, I sat at the machine for 20 minutes after it happened trying to figure what happened. With the limited support hours with this bank, I found out that I had to wait until 6 AM to call customer support. Anxiously waiting, all they did was put "notes" on my account until I go into the branch where this happened. Great! Just great!
Monday comes (1 full day post incident), and I received the same run-around with the bank branch employees. Does anyone at BB&T not know how to handle these situations? It's bound to happen to someone sooner or later. I was told I will have to "wait" until they have someone count the overage. I was also told that the turnaround for incidents like this is 1-2 days. 3 days later and still nothing, no answers. What's astonishing is the fact that they didn't even give me "credit" to pay my bill that has automatic payments set up. I think this is the main reason why I am upset with this bank - any other bank (Chase, BofA) would have gave me temporary credit while an investigation is going on.
I must incur overdraft return charges and be late on my bills through automatic payment because of the BANK's ATM machine that ate my money? NO! They proceeded to tell me they couldn't "confirm" if I actually deposited my money. OF COURSE you can't CONFIRM it! The ATM machine ate MY MONEY without a trace! How about you find the logs and pull the security cameras to verify what I am saying! Now, I have returned item "overdraft" charges on my account that needs to be refunded right now.
Why should they give me credit you might ask? They should because it is THEIR ATM at that branch that took my money and didn't credit me. There was no prompt saying that it wasn't taking any CASH DEPOSITS nor any OUT OF ORDER alerts. I returned today for answers and all they told me is that I have to wait until Friday to see "if" I can get my money back. IF? It's when, not "if". I want my money right NOW! This is highly unacceptable!
My husband has been out of work for over 10 weeks now and we are already fighting with CIGNA his short term disability carrier. Now BB&T has held up his loan check from his 401K for over 7 days and will not release any of it to us because they can. After call and asking why it was not released on the date they said a week ago well it will be at midnight so I guess it is technically the 8th day. Do not worry BB&T as soon as it clears I am closing the account and making sure everyone knows how you help out your sick and disabled customers.
I received a check for a job. I deposit it in my account the next thing I know that it's a fraud so now the bank has froze my account and sent checks back to water company and electric company saying insufficient funds. Mind u I had my own money that would cover them checks now I cannot touch it till they resolved this with the other check. I gave my bank the emails and texts from the guy who was supposed to have me paint his apartment. Now I've got to find the money to pay my electric and water also pay a 50.00 dollars on each check and the banks charging me 36.00 dollars.
I had the money in there to cover my bills before I even deposit that cashier's check. How was I to know it was bad and I didn't get any of that money. I just deposit where my money at and why cannot I use it. It was cash that I put in my account. Something needs to be done with BB&T. When I talked to the fraud department Mike said he was not going to release my money. Didn't care if I was banking there for a hundred years. That's not how you help a customer so now I'm broke and no work coming in and cannot get what's mine.
BB&T has stolen almost 7000 dollars from my account. I know what teller did it, forged my signature and how it was done. I need legal counsel. I have all proof and verification, I have been interviewed by the bank detective and he was very degrading practically accusing me of lying. They have two bank tellers there that swear I came into the bank after surgery and under medication and signed my name to the check and that is why the handwriting does not match. I have not had surgery and if I did the bank is the last place I would go and the last people I would discuss it with.
I feel I should have my money as it isn't theirs... I also feel I have a right to sue as this has brought up my PTSD, my GERD is so bad I have to sleep in a recliner so that I am not laying flat. Luckily I have not needed these funds for bills or I would be screwed. I am just the little guy here and I need help from those who know what they are doing. The detective for the bank is already telling me my case is not credible. He says I have lied. He says the case is not going to turn out as I plan... this is mental abuse. Please, please, please help.
I've banked with BB&T for years and lately I have gotten nothing but problems from them and to top things today was my first time depositing a check via mobile app. It's Friday and it's telling me my funds won't clear until Tuesday and I could have taken it to an ATM and had my funds first thing tomorrow. This is truly an inconvenience. How is this mobile app suppose to make life more simple and easier when their holding funds for so long. Clearly other bank facilities release part of the funds the same day with the mobile deposit but BB&T does none and it waits until after you've submitted to tell you the release date. I will be leaving to go to another bank because this is ridiculous.
My husband & I have a account with BB&T in Maryland. We woke up today in disbelief our account was $300 negative which was not possible!! We've never had a negative and watch our account everyday and get email updates. Long story short they told us transactions made from the 15th-17th are just now coming out over a week later!! When we made those transactions they came out of the account so where is my money at!!! We called supervisors and they HUNG up on us! Over $500 is missing and nobody is explaining!! Closing account today!
I contacted BB&T to inquire about getting my PMI insurance discontinued. I was told by the agent that I was only 4000.00 away from the 80% required to have it removed. I was sent the information on how to do this. I paid them to have the appraisal done. It came in at 79.4%. They sent me a letter stating "It had to be at 75% and we're not going to remove it." I explained that I only went through the process and paid the fee because the agent told me it was only 4000.00. I felt they should refund me the amount I paid to have the appraisal. After about two weeks I received a call from them stating that they would not refund me because in the info I was sent, it stated that if the loan was less than 5 years, it would be 75%. Yes, I should have read more of the small print and had a lawyer look it over, but the point is, the agent gave me bad info and they admitted that. They are the experts, not me.
They were unwilling to back up what their agents tell you. This is just a poor way to treat your account holders. I even explained that I would be refinancing and taking my mortgage elsewhere and they did not really care. The 150.00 appraisal fee was more important that well over $50000 in interest they would be getting over the life of the loan. So not only do they not care about their employees, customers, but whoever made this bonehead decision is not looking out for the best interest of the company. Is 150.00 worth $50000. Hmmm...
BB&T is the worst bank. I pay my bills. I have money in my account. The bill being paid is trying to come out and then they charge me 30 dollars for a return fee. Every month they do this. They are stealing and lying all the time.
I opened a checking account a little over a month ago and finally set up direct deposit. Receiving my first deposit today (September 8, 2016). After speaking with a customer service representative verifying that they had my correct address to mail me my bank card and also to reassure I could get a temporary card at my nearest branch until I would receive my permanent card. Feeling confident I would receive a temp card as well as make a withdrawal of 50$ from my account while in my nearest branch. That is not what I experienced at all.
After speaking with the teller and providing my valid Texas ID she made me aware that I would need to sit down with Stan the bank representative to get a temporary card, that she was unable to do so. As soon as he saw me I could see in his face that he was judging me immediately. Maybe my tattoos intimidated him, not sure. But I immediately felt uncomfortable. He goes on to pull up my account and I verify my information to a "T". He begins to question me about my ID saying that the ID number does not match what's on file. I begin to explain it's because that is my DL number which I verified without even seeing it. He then says what's the difference?? And I respond a driver’s license is for driving and your ID is for identification. He becomes more suspicious. Calls customer service and ask if he can issue a temporary ID and for whatever reason he made up I would have to come back tomorrow to get one.
The lack of eye contact and body language said enough. I still kept my composure. I'm now back with the teller getting my receipt and withdrawal I never received initially when I walked in the bank from Aisha. Stan is now calling me back to his desk to sign a document to protect my identity because I initially opened my account online, which is fine. But I knew that wasn't his genuine intent. I leave the branch. Feeling uncomfortable I call customer service to have reassurance everything that transpired was routine. She then advised me signing the document was but I shouldn't have had a problem with using a ID instead of my DL . As long as it was valid with a picture.
No more than 30-45 minutes later I received a call from Stan. The number is not saved and it is a local area code so I don't think much of it. But I didn't expect it to be Stan. I disconnect the call... I'm now trying to calm down because I knew the entire time I was in the branch Stan was judging me and literally did not believe I was who I was saying I was. Even though having valid proof. Yet still keeping my composure. I honestly was shocked that this man called my phone even after the fact, with that even more awkward conversation. I call back 10-15 minutes later and speak with the branch manager Ashley who made up at least 4 reasons why they took so much precaution for me to simply get a temporary card and withdrawal 50$.1. My ID number didn't match my dl number (but they never asked for my DL to even verify).
2. They've been having a lot of fraud going on (but two other Caucasians walked in and made withdrawals with no issue).
3. They've never seen me at their branch (absolutely ridiculous, I guess new customers aren't welcome).
4. My account was opened 60 days ago and I never made a deposit (didn't know there was a timeframe to do as I please with my income), etc etc.
I've already called corporate and filed a complaint and definitely will take further action. My experience was superficial & racial bias. I have never experienced anything like that in my life. You would have thought I was attempting to withdrawal thousands of dollars. And it was for a 50$ withdrawal and a temporary Debit card. The only person I spoke with that was genuine was Gina at corporate and hearing my experience I could hear in her voice how shocked she was. And even starting I shouldn't have had a issue with my valid TX ID. I wouldn't recommend this bank to my worst enemy. I will be withdrawing my funds and closing the account. I must add my direct deposit was from State Farm, my employer, a nationwide company. That is beyond easily verifiable.
NEVER EVER DEAL WITH THIS BANK! WORSE EXPERIENCE EVER!!! BB&T bank is the worst bank I have ever worked with in my life. I would never recommend to anyone to waste their time and do any business with BB&T. I was a client of CitiBank and after BB&T acquired Citi in Dallas, I automatically became a client of this low grade bank. I have a startup company and just recently I was charged $720 in overdraft fees for processing 2 (TWO) dollars!
Our developer was testing our software using our BB&T debit card by making 10 cents transactions, and for some reason we didn't know that there was no money on our card, so BB&T charged us $720 fees just for processing $2!!! Most banks (best practices) at least have a limit on number of overdraft fees that they can charge per day, BB&T charged us 17 times in one hour! Most banks will send you SMS when there is no money on your account, BB&T will never do that, because the way they make money is NOT by creating added value and serving their clients by providing new, innovative services etc, but just by robbing their clients in hidden fees and by using poor practices and after they'll just refer you to their stupid policies; this is the most mediocre bank with incompetent staff working there. It looks like worst performers that were fired by all other banks are working at BB&T.
I was so disappointed and I couldn't sleep for 7 days because of this situation. I almost lost my business because I planned to pay those $720 fees for our hosting facility fees and this bank just took those money from our account as overdraft fees. I called branch and as always they were useless, so I called to Chairman Line that branch manager gave me (their phone number is 336.733.2000) and I got same lame, mediocre response "because of our policies, there is nothing that we can do". They don't care about their clients and their feedback.
I paid over $5,000 in fees to this bank for the past few years, because we were sending a lot of wires etc, and now this is the way how they treated me. BB&T's reviews all over the internet are less than 1 star and their management and CEO doesn't give a ** about it! How their CEO even has this job?!! That guy is useless, he is so busy that he can't go and read reviews of his bank, he doesn't realize that he and his team are making their salaries because of their clients that are posting reviews on sites like this one, and they don't care about it.
This bank is the worst thing that ever happened to me as a startup founder, and I would NEVER recommend to anyone to spend even one minute to deal with BB&T. Everything about this bank is HORRIBLE, mediocre and substandard: their customer support sucks, sometimes they won't even respond to your emails, because they know that nothing will happen to them, because there is no performance review or controlling procedures. Everything is so complicated, dumb and unsatisfactory. Please don't make same mistake dealing with this low-grade, beneath standard bank.
I wish I had known what a terrible terrible company this is!!! We financed our load w/ what we thought was a reputable company only to have it close and our loan was sold to BB&T. They have done NOTHING but steal money from us!!! They bought us insurance even when we already had insurance. And then refused to give it back stating it's no longer in our account. However they can't seem to find the missing money of $1500.00 either!!! They raise our payment yearly "due to change in escrow" BUT no matter when we call our escrow is always in the negative!!! ALWAYS!!! This company is stealing hard working people's money everyday!!
I just called and my balance according to the automatic line is in excess of $3500. However when I spoke w/ an account manager once again our escrow account has a "negative balance". Really??? She did offer to "change the payment". Uhhh nooo thanks!!! I got a pay off balance today and will seek another institution for financing. This is the last year they will STEAL our money. Thieves!!! Please do NOT FINANCE WITH THEM!! Leave from us so that our situation can help at least one person!!!
I have been a Financial Adviser and a Banker for 20 years and I have worked for Wachovia, Bank of America, and Wells Fargo. A year ago I purchased a new house with a cash transaction. After I closed on the house with a cash purchase, I decided to obtain a home equity line so I can have access to the equity. At that time BB&T had a promotion on Equity lines and the rate offered was significantly lower than Wells Fargo's. The house appraised $750,000 and I obtained a line for $250,000. I had purchased a homeowner's insurance policy and a flood policy. I noticed BB&T has an insurance department and they tried to sell me insurance (cross-selling), but I used my agent.
On the 2nd year, I realized that FEMA has updated the flood map and my house was now on a "gray" area. I appealed to FEMA and did not renew the flood policy. I informed BB&T of my appeal. I received soon after a letter from BB&T notifying me that they purchase a flood policy on my behalf unless they receive proof from FEMA that the house is no longer in a flood zone. I contacted them and asked for a little more time since FEMA is very slow acting organization. They said OK, but they forced a policy on me anyway. The cost of that policy is $4,500!
When I found out, I immediately contacted my agent and obtained a new flood at a cost of $368 for the year. BB&T charged a policy with a 1,222% markup. They are basically crooks forcing policies on their clients with an astronomical markup. When they received proof of my flood coverage they were forced to drop their flood policy, but they now insist that I owe them $800 for the past month (July). They even commingled that amount with the monthly premium so I will not be able to see it as a separate expense. They are very unethical and sneaky. DO NOT DO BUSINESS WITH BB&T.
We opened 4 account in June in Lakeland, Florida. I had a personal account and a joint business account and my husband also had a personal and business account (4 altogether). Alisha was the person who helped me open my account because she helped my husband open his 2 accounts. So, when we had to add my husband to the business acct since he wasn't available to come with me at the time, she wouldn't add him, she had to come to our place of business to add him which seemed odd. Well, it was because she needed my approval to add him (still no bells at this time). Well, this woman is something else. I am going make this short because it's a long story.
After adding him to the acct she never ordered his debit card so after a couple of weeks with no debit card, he went into the branch and spoke to Samuel who said he didn't see where a debit card was requested so he took off that for him. And then my husband had issues linking his personal with the business account like I could. We went into different branches and asked about how to get it taken care of and each time we were told they would put in a request to allow him to link the accounts. After a month we go back to our branch and speak to Katie. She finally advised he couldn't link them but he could because Alisha opened the business account using my social security number. I said that shouldn't be like that it should have been opened under the FEIN.
I go on a 10 day vacation and while I'm away my husband goes back in to talk to Katie and tell her that we have to open another business account the correct way and he was informed that the bank was closing ALL 4 accounts. That he would receive a letter and he has 10 days after receiving the letter to either come get the money left in the account or he will receive a check.
I get a text from my husband saying BB&T is closing all of our accounts. I am like "what?" When I call Katie, she trying to be all professional not friendly like was in the past. I said to her, "my husband text me and said you were closing our accounts and asked her why." Her response was she's not getting in the middle of it and our accounts are closing. I asked her "in the middle of what?" She wouldn't answer me. She just said the bank decided to close our accounts and they didn't want to "deal with people like us". WTF? I said "I am out of the country, I get a text from my husband saying you're closing my account and you can't give me a reason?" No, she couldn't. Why? Because they screwed up and didn't want to have to fix it or admit to it.
We had just opened our accounts there, no overdrafts, had what we thought a great relationship since we went in there everyday to make deposits, only to be treated like the plague, literally. I even called the customer service number and from what that CSR said they wouldn't give her any info either. I am so bewildered at why they just decided to up and close all 4 of our accounts. But after reading all the comments below, I can see they are unethical place to work with. So, now I don't want to do business with a bank that has no business dealing the public.
For those of you who want to take it further, you can write the Better Business Bureau and the Federal Reserve. I would definitely write the Federal Reserve if you are deputing money issues, they are very good about following up and investigating the issue. I give BB&T ZERO STARS and the razzy award for being the worst bank of all time.
When BBT sends you a new credit card, make sure you download the transactions from the old CC before installing the new one. That is "IF" you want to EXPORT the file to a spreadsheet for manipulation. BBT claims they can only send the old CC file in PDF form. That means YOU have to ITEMIZE each line on a Statement in PDF Form and add and subtract the TOTALS, a two step process through pages of charges (if you use the CC often). I asked if they could load the old CC card into my account file (a day or so) so I could import the file to a spreadsheet. Nope, no can do. The old CC transactions were only one year old.
I was a client at National Penn Bank, where I was totally satisfied for 25 years. BB&T buys them out, and my life has become a nightmare. I moved shortly before the takeover. I had successfully changed my address at National Penn Bank. However, BB&T must have pulled records way before the merge was "official." Consequently BB&T mailed all the start up info, documents, cards, etc. to the old address. Guess what? The new document envelopes read NOT to forward, so all this info (and debit card) was returned to BB&T. Now I don't know I am missing this info because they sure don't contact you to let you know the documents have been returned. Next thing I know, I can't access my money. I lost over an hour of pay to go to the branch nearby me at work. The representative gave me a temporary card and assured me she would get back to me THAT DAY with explanations and would get a "real" card out to me ASAP. Of course, she never called back.
I called back 3 business days later. Her excuse was that they were busy. It took hours to get the situation resolved. Last week I tried to make a purchase online, and my debit card was rejected. I called the same branch of the bank and they assured me everything was fine. I was indeed able to make a couple purchases over the next 2 days. Then on the third day, my card is rejected and I am stranded trying to make a purchase. I called the 800 number and eventually a rep tells me my card has a "systematic block." I asked her to explain, and she couldn't. I asked to speak to a manager, and she refused.
There is plenty of money in the account. There is no message in my online account. And once again I am left with NO ACCESS TO MY MONEY. No one apologizes. I call and am told I probably used the wrong zip code to make my purchase. I never even had to enter a zip code! I tried two separate ATM machines on the way home, and they also will not dispense any money. But again I am told, everything is fine, probably just a glitch. I plan on moving my accounts. BB&T has BLATANT disregard for their customers.
My BB&T card expires on Aug. 31 of this year. I called last week to make sure they had ordered a new card to be sent to me and the woman I spoke with claimed she had no clue when it would be sent out because it wasn't in the system yet. She also told me that when the card is about to expire, BB&T will automatically send out a new card before the month is over so that customers won't have to go without a card after it expires while waiting for the new card.
I then still did not receive anything in the mail and I called this morning. The woman I spoke with concluded that they had not scheduled a card to be sent to me at all yet. I asked her why it wasn't automatically renewing and she did not know. She said that she would send out a card today, but it would take 7-10 business days to get to my mailbox. Meanwhile, I would not have a card after two days until the new card arrived, since it was expiring. She informed me that I could go get a temporary card at a local BB&T.
Although, I will have to go to a BB&T today and take time out of work to do so, I will not have to go without a debit card which is good news. However, the fact that I have to go do extra work to secure a temporary card and that BB&T forgot about mailing me a new one that I could get in the mail before my older card expired seems like an unnecessary aggravation. I expect my bank to work with me and send items out in a prompt timely manner and I am disappointed in BB&T in this situation.
After having ALL of our financial documents for over 4 weeks, we changed from a construction loan to a 30 year fixed loan. I am the realtor and the client, so I deal with mortgage companies every day. After another 4 weeks, it was time to close. Our information had not yet been sent to underwriting. Once it was submitted, to the underwriter in North Carolina, it was in what seemed to be a black hole. We weren't getting updates. Just a ho-hum, 'We're still waiting". Everyday waiting for a loan to close and move into our new house.
When loan companies have processors & underwriting in different states, they basically have their hands tied. Only use loan companies with "in house" processing! After a voice message and a text to ask status, we still had no information. I called the branch VP and asked him to look into the situation. He said he would call me back after he looked into the situation. He never called me back. Our loan officer called, left a nasty message saying "I don't know what you think you would accomplish by calling him, but it will do you no good." She chuckled 3 times on the message and had a condescending tone throughout the message.
We also plan to get a HELOC loan but there is no way they will get any business from us. Also, as an agent who recommends lenders everyday, I will never recommend them. We went with them due to a low interest rate offered, but a low rate is not worth bad customer service. We are well qualified for this loan and have an excellent credit rating, so this is in no way is a reflection of not being a good candidate for a loan. Go ANYWHERE else!
DO NOT EVER BANK WITH BB&T. PLEASE READ ALL OF THE BAD COMMENTS PEOPLE HAVE WRITTEN ABOUT THEM. I AM SURE THEY ARE TRUE... I have been with BB&T over the past 15 years. I used to love them and now I despise them. These people are liars and they are so greedy. In May 2016, I deposited a check on a Friday. It was supposed to be there Saturday. It wasn't and to my delight (sarcasm) my account was overdrawn. I flew over to the bank on Saturday, extremely upset, and was told that I was one of "several" customers whose check wasn't scanned through the night before. This was at noon on Saturday so I was told "Wait until 3pm today and we will fix everything."
First of all, that's MY money, which should have been returned immediately. So my check comes through, minus the pending overdraft charges... Which I was told FOR FOUR DAYS STRAIGHT, "We can't do anything about returning the over drafted items until everything posts." By the time things were fixed, I sat for a week without money and bills were late in being paid. I called the corporate office and the gentleman I spoke to belittled me and said it wasn't his fault I didn't know how to manage my money. Oh really? Because your institution admitted they screwed up my check being deposited. So how is that my fault. We argued for almost 20 minutes and even after almost TWO WEEKS of waiting, I never recovered all overdraft fees. That's BS.
BB&T DOES NOT HONOR POSTDATED CHECKS!! A check I postdated for August 22, 2016, was cashed on Friday. Guess what!!! My account is overdrawn. Imagine that. I just called and BB&T said they don't honor postdated checks which is because they used to. BB&T will get over on you and not give two hoots. They are liars and will have every excuse in the book, so be ready folks. I have had fraudulent charges three times in the last five years and each time, have had to close down an account and open up a new one. Please, save yourself the hassle and frustrations. I sincerely mean it... DO NOT BANK WITH BBT. They steal your money, make up rules, are rude and I wish they could be closed down. Read very carefully all of the reviews!! People aren't just blowing smoke and I will be closing out my account this Friday. Good riddance BB&T.
I went to the branch in 3100 lantana road Florida. The clerk is a liar. BB&T is the most unreliable bank, crook, not trusted bank I would refer anyone over. They always mess it up with my money. I deposited a check the clerk state your money should be clear in 2 days. In two days I check my account there was no money. I went to the clerk name ** she is the one that deposit the check. She said, "Oh there is a hold until next week"; she lie to me. She did not care about my need. She said speak with my manager there is nothing I can do about that. Everyone else said the manager is too busy to speak to you today; you are going to be waiting a long time. Until I started to get mad the manager came, "Oh sorry there is nothing I can do."
I initially got my mortgage loan through my local first security bank whom I have been with over 13 years and truly love them. But as most banks do they sold my loan off to BB&T Mortgage. I have been mailing checks to the same post office box for several years. During a rough patch I missed a mortgage payment. Probably making it up on the next month. Then making another substantial payment the following month. Just about the time I was going to call them and ask them why checks are not clearing I was stunned to find a pre foreclosure notice taped to my front door coming home from work.
Upon contacting them customer service probably ask me "where did you get that post office box address from because it does not belong to us." Shock I said "are you kidding me." Please remember that I have been mailing checks to this post office box for almost two years to be told that it doesn't exist 8 years later. I have own 2 houses and never had a problem ever with my mortgage until this one. Besides there's many astronomical fees for supposedly not sending payments which I always do in a traceable envelope just so that I know it got there.
BB&T mortgages also charging me what they refer to as a reinstatement fee which is almost $3,000 and it has refused to accept any of my mortgage payments unless I pay the reinstatement fee and the mortgage all at once for the single mom who raised two kids with almost no Financial or emotional support. I have worked too long and too hard to have my house taken from me by some shady company who tells me 8 years into a loan that suddenly now I don't know the post office box I should be mailing my checks doesn't exist and I can clearly to the simplest search find out that it is.
I contacted my local bank today and an advisement on how to handle the situation. When I told them what they were doing they were stunned because not only have they handled my first mortgage, handle my second mortgage and they handled this one except in this case BB&T Mortgage bought my loan. I will tell you this much. My bank was stunned at the amount for what they have never heard of as a reinstatement fee on top of all the other fees they were charging.
Just as a warning lots of banks sell off your mortgage. When you do your home loan do your homework, read the reviews and never ever allow your mortgage to be sold off to BB&T Mortgage. They are liars with double talk, with a thug like mentality either one to get more money out of you or assume to steal your home. I wish I had read the reviews on BBT before First Security allow them to purchase my loan. If I had I would have never allowed it. And upon rereading reviews from everything from their banking services to loans this company is filled with monsters who I wonder how can they sleep at night.
I've been banking with BB&T since 1995 when they bought over First VA. Bank, unfortunately I'm still have to bank with them now due to a clause that if you have a loan with them you have to maintain an open account. when things goes well, they are an average bank, when you run into any problems, they are the worst bank to deal with, they will run you around and will try to weasel their way out of their own mistakes and will try to rip you off in any way they can I know since I've been banking with them over 20 yrs, I have to just maintain an open account till the end of my loan but any other banks are way way better. BTW this is the first time I have ever complaint about any company, I'm a Doctor with 4 children, I do not have time to complain about businesses but I felt the need to warn others of what they're what they are getting into.
Do not even think about banking with BB&T! They are thieves and not honest. I didn't even bank with them a whole year before leaving. I went in to close my account and they told me it was fine. After checking to make sure everything went fine, they told me they messed up and wanted more money to fix their mistake. They will never see another penny from me. DO NOT BANK WITH THIS COMPANY!!!
I have a equity line of credit with the Susquehanna Bank which was bought out by these people. Had for 2 1/2 years with Susquehanna never a late payment with them or with BB&T. Now all the sudden they write me a letter that says..."This is to advise you that we have suspended your ability to obtain advances on your line of credit. We have taken this action because we REASONABLY BELIEVE you will not be able to meet your repayment requirements." First of all Mr BB&T, my payments every month for $100.00 are taken out of my account automatically on the 17th of each month. Never any issues, never any late payments...who are you to say I can't afford it. Well I think it's time to move on. There are 2 other banks in town that will be glad to my business. So farewell to the hillbillies down north Carolina.
I agree that BB&T is not a good bank to use. I recently moved here to Georgia. I opened a bank account online, and I went into the branch here in Georgia to make a deposit. I was approved online and they kept taking my money that I was depositing into both a checking and savings account. Then, all of a sudden I was blocked out of my online account, and when I received my debit card I was blocked from activating it. Check this out, but, they kept right on taking my money. They were practically accusing me of committing fraud when I had my money transferred to their bank from another bank, because the previous bank does not have a branch out here in this part of Georgia. They blocked me from being able to access my own money. The money is my school money.
They were asking me where did I get the money from like I was being fraudulent. I had all the necessary documents that they told me to bring in as proof of my address and previous bank information from where the money came from, and the name of the bank that did the transfer was on the account. The vice-president lied and said that the name of the bank that did the transfer was not on the account. She lied!!! Before they blocked me from accessing my account I checked to see if the money transfer was completed, and the name of the bank was on the transfer transaction. I would tell anyone to run for the hills as fast as you can and do not do any business with this bank because they discriminate. It took me a couple of days to get my money back. I felt discriminated against and I told them so.
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