Consumer Complaints and Reviews
They claimed I overdrafted 1.69. When I finally received paperwork about this overdraft the fee was already around 170.00. The customer service is horrible. This bank will steal from you, and then try to ruin your credit.
This happened last yr. My brother gave a $100 bill which I was going to deposit in my account. I went to the drive-thru window. They told me to come inside - then told me the bill was counterfeit! I told them my brother just gave it to me. I left the bill and told my brother what happened... He said he got the bill from that very bank! Later I tried to get a straight answer but couldn't. Today my brother said the bank put $200 in my ck. account and he did not get his money back... Somebody should have been in touch with me. I have not heard from anyone at that bank. Seeing my brother today... He said the bank needed me for a statement or something. Darn please help! I had no idea he didn't get his bill back.
Please run away from this bank. I have had my account less than 30 days and had a wire transfer for 3000 and a deposit for 2000. This bank put my account on hold and froze my account stating they needed to know where the wire transfer and check came from so I told them the information that they needed to know. So they unfroze my account for 3 hours. Went to use my card and my account was back on hold. Now they are telling me my account is closed and the company that sent the wire transfer and the check is asking for the money back. So I called both companies and they have no knowledge of these things happening period. So my money is just sitting in this damn bank and they are lying trying to steal my money. But I'm not gonna let them get away with this period. They are a bunch of thieves. Period. And someone needs to investigate this bank. Period point blank.
I'm not sure where to begin. This bank would definitely ruin you. They did it to me so I'm sure they'll do it to you. I had 2 accounts with BB&T--a business and a regular checking account. Never could I open a savings account cause overdraft fees wouldn't allow me to. I would deposit $300 cash money in the branch ATM machine just so they can hold it and by the next day my account would have a $350 negative balance. They create your overdraft fees for you if you decide to stay on point about how you accruing so many overdraft. You still would never understood how the online site shows one thing while the Mobile app says something else.
I try applying for a credit card once. No one from BB&T called me to say my application was denied. I figured they shred it. I ended up getting a major credit card through a different bank. That's odd. All they good for is controlling your money and taking your money. Poor customer service. You on your own. They treated me so bad for a while. I thought It was just me but after reading so many reviews now I know it's just in BB&T's blood. I'm sorry but I wouldn't recommend this financial institution to no one on this green planet. The way they conduct business is a true shame for any community and it's sad that they get to get away with it.
BB&T is absolutely positively the worst bank in America! Somehow they manipulate bank accounts via as they say the day they are posted in their account when you use your debit card causing many thousands of dollars of overdraft fees the last couple years. This bank needs investigated for the theft they have caused!
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Second time in two weeks this happen. On Nov 11, 2016 I deposit $736 through my BB&T branch ATM. $100 was made available immediately and the remainder was held (typically until the next business day). However, another hold was placed on my account for $73.6. Today is November 15, 2016 and my account reflects an overdraft balance of -795. Both holds are still in place. This is my business account. Ironically they have a billboard down the straight which claims that they help small business.
At one time, I had 6 accounts with BB&T. After the bank held my deposit, (even though the online log in showed it was available) and caused 10 checks to bounce, causing $250 in over draft fees, the bank finally gave back the money after 2 visits with the branch manager. This caused me to close 3 of the accounts. Now, they have held a retirement check deposited 11/3 until 11/14 stating the hold is normal bank procedure. After bank shopping, I have found a 5 day hold is the normal. I'm done. Closing 3 more accounts and going elsewhere.
About 13 years ago, my husband took out a loan for $30,000 from National Penn Bank. He passed away 11 years ago and so I continued to pay the loan. I noticed that the balance never went down much, unlike other loans that we had. The interest is 7.78%. I went to the NPB and asked if I could refinance this loan or at least make larger payments to it and was told that I could, so I started to do so. Still noticed that the total of what I owed was not really moving anywhere. I went back to bank and asked what would happen at the end of the loan if the payments that I was paying wouldn't satisfy the entire loan. They said that because it was a "balloon" loan, I would have to pay a huge lump sum at the end. Somehow this doesn't seem right, but I still can't change it.
I continued to pay the loan, but not at the higher rate, I changed it to a lower payment because of my circumstances. Fast forward to the present. BB&T now bought NPB. I still notice that I owe over $21,000 on this loan, to which I have paid over $30,000 on. I call the bank and ask them what I would have to pay to clear the loan. They quote the number that is $20,000. Then I ask how many months do I have left on this loan, they answer 32. I total up the amount that I pay each month and ask, OK, if I continue to pay at the rate that I am paying, it totals $6000. You are telling me that if I continue to pay the low monthly payments for 32 months, I will have paid the loan off. They answer YES. It doesn't make sense to me.
I have called at least 10 times about this problem and can NEVER get a straight answer. Since when is it more beneficial to pay a loan for a long time than to pay it off. This bank is screwed up. I have asked them if at the end of 32 months if I still owe $14,000 what are they going to do, issue me another loan? They have no answer. I don't understand and need some help with this. Maybe I should just shut up and see what happens but it seems to me that I should get this in writing, because I sure don't want to have to pay at least $55,000 for a lousy $30,000.
Worst bank ever. I only had it for 3 days and I'm already not happy. Customer service is the worst and the bank tellers do not help you for nothing and also they have a sign that says 24 hour banking and every branch is closed on Saturday when all other banks are open on Saturday. I’m closing my account on Monday. Do not use this bank.
My mom had an account with BB&T. She passed away Sept 2012. I asked for copies of her statements for the year leading up to her passing. They complied within a reasonable time frame. So far, so good. BUT... in reviewing her statements I noticed a reoccurring monthly charge for $12.95. Description reads: **. Does anyone know what this charge really is about? I inquired in a casual, non accusatory manner, if the bank could please explain a little more about it. I asked had my Mom initiated and authorized this monthly charge. I remarked I'm asking because I'm somewhat confused as to why my Mom felt she would need this Privacy protection. She was 82yrs old, never owned a PC or ever used the internet which is really what poses the greatest risk in privacy and identity matters. I summarized by also asking had my Mom requested this service or had the bank recommended to her, the Privacy Matters service.
Since my Mom really was keen on privacy issues, (unlisted phone numbers, PO boxes, things of that nature) I knew there was a good chance that she had requested the service. That being said, I can honestly say there was nothing in my demeanor or tone of voice that could be construed as offensive or accusatory in nature as I inquired for answers. Still, I just wanted to make sure she hadn't been approached by bank employees using a fear mongering tactic encouraging her to purchase the service. I want to interject that though it seems unpalatable to many of us that people and businesses constantly plot and scheme to bilk our elderly citizens in attempts to assault their finances, the sad truth is it's extremely common, and more revolting is the fact that it's mostly done not by street thugs but by educated professional people, such as lawyers, bankers, estate trustees, nursing homes, to name a few.
Do pay attention to that folks, keep a watchful eye out for any elderly you may know. Back to BB&T: As stated, I was calm and casual with my inquiries yet their response nearly blew me to the wall. The way they responded, you would think I had asked them to show me their underwear! They were defensive, arrogant, hostile and evasive. I never really did get my answers! So stunned by their response my mind went blank, I stopped pursuing the answers. Before I go on to the next issue I want to offer my sincere sympathy to the reviewers here that have lost substantial amounts of money to BB&T. I feel somewhat embarrassed in comparison complaining about a $12.95 charge. But it's my Mom, and I think she was taken advantage of. The amount doesn't matter to me. My Mom's estate is not closed and under the charge of a Public Administrator who took over last year after the first one abandoned his fiducial duties.
My Mom had two lock boxes with BB&T. Not being the administrator I did not have authority to close them out. Therefore I have been making the yearly payments to maintain those lock boxes. I have all the receipts. I sent them to the administrator proving BB&T was not owed any payments for the boxes. Yet, he charged the estate $330 to pay BB&T for alleged back payments of those boxes. Since I had sent him the receipts I felt this was an act of dishonesty on his part only. And since, have had a falling out. After reading about all the shady business practices of BB&T it's evident that I misjudged him.
Now the most likely scenario is BB&T sent him an already paid bill, and with assumptions of it being owed, he paid it from the estate. That takes him out of the category of personal dishonesty and just places him into the realm of professional snobbery. He believes a banking institution is above reproach, therefore my receipts must be a fraud. That's repugnant and ignorant, particularly since all of us here know how UNabove reproach this bank is! Thank you for your time in these matters.
Today is the last straw. Every encounter I have had with BB&T customer service does not end well because they truly do not care about the customer or the problems this bank causes for everyone. I'm sure most banks are this way; but having to experience this for 6 years truly opened my eyes at how little they care to help. ~$250 in overdraft fees for less than 50 dollars in purchases (which they conveniently hold as 'pending' until they can charge an overdraft). Rules they make up on the fly regarding charges. Needless to say this has not been the first time I have had such issues.
Waiting to do a check return - even though sufficient funds were in the bank; they bounced my check anyway for a $2,000 car payment causing a lot of problems. I don't need this stress and simply trying to do everything right by the book but continually get screwed over for staying with this bank. I REPEAT - DO NOT OPEN AN ACCOUNT WITH THIS BANK. They are taught nothing more than to scam their customers for as much money as they can get out of you. I'm sure they will argue to the death otherwise but the facts will speak for themselves. All one has to do is read other reviews on here to verify the issues I have.
On 10/24/16 I went to the BB&T at 1860 MT Zion Rd, Morrow GA 30260 and went to the ATM. I inserted my card, entered the pin, selected deposit and inserted $360 which the machine took and it just kept saying "processing transaction" for five minutes and would not give me a receipt or allow me to cancel the transaction. I went into the branch to notify Brenden ** and Alicia ** the machine was broken and took my cash. Alicia checked the ATM machine and it would not work only saying "transaction processing". They called customer service and made a claims ticket ** and they advised me that BB&T does not control or manage the ATM's that Brink's services the ATM machines and they have nothing to do with the ATM's. I was told Brink's would come out on 10/25/16 to service the ATM to locate my cash and then told it will be Friday 10/28/16.
I called bank customer service because I have bills to pay and was told to call the Fraud dept 1-866-802-4955 and I just got the message "to hold and the first available agent would get with me" for 30 MINUTES. My BB&T bank representative called the Fraud dept for me and also had to wait another 20 minutes too and was told they normally take 5 DAYS but MAY get to my claim on 10/27 so I MAY get provisional credit by 10/28. PLEASE BE ADVISED. DO NOT USE BB&T ATM's for deposits as they have serious problems with their OLD EQUIPMENT that is poorly serviced by Brink's Security.
I would never recommend this bank. The way transactions are posted after a weekend is very questionable. I withdrew money on Saturday and Sunday. Each time my balance went down. Come Monday I am $321.22 overdrawn on my account. Each withdrawal I made 7 total included a $36 overdraft fee. Two of the transactions were for $1 each $37 for a candy bar twice I got charged. These 7 withdrawals had already been deducted from my balance. A transaction came in on Monday which my banker said caused account to overdraw. Which funds for my purchases had already been deducted prior to the overdraft. A bunch of crooks. I will be closing my account immediately. Do not do business with this bank.
For 4/1/2015 to 6/30/2015 period. BB&T Activities: There was service charge for any account. My Argument: when I signed contract with Citibank, my accounts were set up with no service charges. During this period, BB&T abided the contract I had signed with Citibank. At 6/30/15. My request: I made request to transfer all money from my Business Money Rate Savings account to Business Value 200 Checking account and close Business Money Rate Savings account. BB&T Activities: the clerk didn't do it and left the account open with $9.76 although he told me the account was closed. My Argument: why the clerk didn't tell me the truth, whether that was intentionally or just mistake?
From 7/1/2015 to 2/29/2015 period. BB&T Activities: There was a Cash Management Online service charge $35 from my Business Value 200 Checking account. My Argument: I never set up Cash Management Online service with BB&T and even don't know that I have this service with BB&T. BB&T never tells me either by phone or letter anything about this service. On 12/23/2015. My request: I noticed that my Business Money Rate Savings account had not been closed as I requested at 6/30/2015, I asked clerk to close my account. BB&T Activities: Again, the clerk said my account was closed, but actually left open with $9.76. My Argument: I really don't know this is BB&T system issue or clerk issue?
From 3/1/2016 to 5/31/2016 period. BB&T Activities: There were Cash Management Online service charges $35 from my Business Value 200 Checking account each month. There were Cash Management Online Business Banking service charges $35 from my Business Money Rate Savings account which had $9.76 each month. There were Cash Management Online CD Account Maintain service charges $40 from my Business Money Rate Savings account which had $9.76 each month. My Argument: in these three months period, BB&T added two other charges to my Business Money Rate Savings account: Cash Management Online Business Banking and Cash Management Online CD Account Maintain which I never get noticed. And BB&T charged me Cash Management Online CD Account Maintain even I don't have any CD account!
From 6/1/2016 to 8/31/2016 period. BB&T Activities: There were Cash Management On service charges $35 from my Business Value 200 Checking account each month. There were Cash Management Online CD Account Maintain service charges $40 from my Business Value 200 Checking account each month. There were Cash Management Online Business Banking service charges $35 from my Business Money Rate Savings account which had $9.76 each month. There were Cash Management Online CD Account Maintain service charges $40 from my Business Money Rate Savings account which had $9.76 each month.
My Argument: in these three months period, BB&T added one more charge to my Business Value 200 Checking account: Cash Management Online CD Account Maintain which I never get noticed and even I don't have any CD account!
The Keys: Cash Management Online service with BB&T: I never get notice that I have BB&T Cash Management Online service associated with my accounts; I never get notice that BB&T Cash Management Online service has fee associated with it; BB&T charged me total $1158.75 for nothing! BB&T Cash Management Online service charge changes without notice and agreement: At first eight months, the service charge was $35 monthly; then the following three month, the service charge became $120 monthly; and then following three month the service charge became $160 monthly.
There was no notice or explanation why these service charges keep on increasing; I don't have any CD account, why there were service charges for Cash Management Online CD Account Maintain. BB&T put charge on the account I even don't have! BB&T charged me total $75 per month from my Business Money Rate Savings but the money was deducted from my Business Value 200 Checking.
BB&T Customer Services: After found these unauthorized charges, I went to BB&T branch at Houston downtown and talked with Eric **. But I was told BB&T can only refund me $470. I want to know why BB&T decided to refund me $470 and why BB&T decided why not to refund me rest of $648.75? What's the underlying reason for BB&T's decision? When I asked for any document about the service charges on my account, Mr. ** emailed me fee disclosure on September 27th, 2016, which should sent to me on before the first day of BB&T took Citi customer accounts.
The fee disclosure Mr. ** sent me doesn't indicate the charges applied to my account.; After I found these issues and want to discuss with Mr. **, he refused to talk with me about the detail and told me that he can only refund me $470, TAKE IT OR NOT. After numerous arguments with Mr. **, and his manager Andrew **, they agreed to refund me $840 but still held my $318.75 for no reason.
I was charged an overdraft fee for non sufficient funds when I had sufficient funds in the bank. I made a cash deposit of $60 and a check deposit of $75 on 10-17-2016. There was a debit from AINS PREM UNITED/LBS for $51.35 charged to my account on 10.17.2016. The bank charged me an NSF overdraft Fee of $36 Stating: "Your account had insufficient funds to pay one item(s). BB&T paid the following item(s) AINS PREM UNITED/LBS" - $51.35 on 10.17.2016.
My complaint is that I was charged an Overdraft fee of $36 after I deposited $135 into my account before a charge of $51.35 was debited on my account. My online statement indicate that all these transactions took place on the same day, 10.17.2016. Therefore $135 is more than sufficient to cover a $51.35 charge. I feel I have been taken advantage of by BB&T through their NSF overdraft policies. It is unethical and unfair practices to charge me for not having sufficient funds in the bank when their online documents show that I indeed had sufficient funds to cover the transaction in question. I would like the $36 overdraft returned or reimbursed to me and this unethical and unfair practice be abolished.
I have banked with this company for years and it gets worse and worse all the time. They have continually screwed up accounts and have shown payments in their system that were set up on an auto pay from my accounts. Days later they will call and tell me they are calling from collections because no payment was made. All I get over the phone is gibberish. I have closed all my accounts and will refi so I no longer have to deal with this incompetent company.
Have been a customer with BB&T over 10 years now. I have several accounts including merchant. I have my business and my home with them. My business slowed for a month, first time in years I didn't have a high balance. I went to cash a check for several thousand from a huge company with references. They put a seven day hold on it, that is BS! I need the cash in my account now. They won't help at all, even we know people there. Stay away from them!!!
I've been with this bank for years now. It's gone through 3 different owners: 1# Fed 3 then 2# National Penn and now it's 3# BB&T and in each different time they screwed up in each and every accts. I've gone through to many different accts with the bank to keep count on how many times they messed up. I had just about enough. They breach my contract and said it was my fault and now I'm $571.15 in the negative. I've tried talking to them and they refuse to call me back. They are avoiding me and they can't seem to account for the rest of my money. Please don't get fooled by this bank whatsoever. They are irresponsible. They play around with your money, your credit and your life, and don't want to own up to their faults, and it's not fair to me or my child.
My bank was purchased by BB&T? My pension check is direct deposited into my savings at the end of the month. That day I usually go to the bank and withdraw some money from savings. I deposit some of it into checking and bring some cash home. When BB&T took over I noticed once I got home that my checking account receipt only showed $100 increase when I had deposited much more than that. I went back to the bank to ask why. I was told it had been entered as a check and the balance would show up the next day. I asked "how could this be if I withdrew cash from savings and wrote the slip up as a cash deposit why would you consider this a check." I was told I needed to tell the teller I want to transfer funds.
This month I went to the bank again, had written up a withdrawal slip and again a cash deposit slip for checking. The teller did a transfer and a withdrawal. She transferred the correct amount but the withdrew the cash I needed from the checking account. Since I had a receipt showing the transfer of funds and the cash I had requested I did not realize she had taken the cash from the wrong account until I got home. BB&T does not offer transfer slips. They just want you to tell them how much to transfer. That gives you no paper trail. What if some teller puts in the wrong account number and transfers your funds without your knowledge? I really do not like not having my signature for actions they take.
I also had a home equity loan with the previous bank which BB&T now has. My payment has always been deducted from my checking account each month. Any month I felt I was doing well financially I would go online and transfer somewhere between $200 and $400 onto the principal. BB&T counts this as your next month's payment and then the next month will not deduct your regular payment. Because I have tried to pay extra on principal I am now several months ahead in payments. Now if I do not go online and make the monthly payment each I will never get ahead. I signed up for automatic monthly withdrawal of payment so I would not have to do this. I think they found a loophole they could use to avoid losing the interest payments when a loan gets paid off early.
I usually don't leave reviews or complaints for a company unless I know I was getting taken advantage of or something wasn't done right directly affecting my day-to-day living; it's quite seldom these days as they would get fixed appropriately and promptly. I am absolutely appalled by the lack of concern and care for my particular issue at my local BB&T banking branch.The fact that I have to report a complaint on the Better Business Bureau website is indicative of me at my wit's end with this bank.
I went to the closest BB&T near my house in the early morning of Sunday (it was about 1:30-1:40 AM) and had exactly $270 dollars in hand to make and initiate a cash deposit. I went to make a cash deposit at this location: 3620 Tramore Pointe Pkwy, Austell, GA 30106. Reason being, I needed to pay a bill that has automatic payments set up for me on a certain day of the month and it so happened to be the next day. Granted, my deposits usually clear on the same day or following day so I immediately knew that it would have been taken out automatically and paid on time like I did the previous 10 times without any issues.
Continued, I put the cash into the ATM and it spit it out the first time. In my mind, I am thinking that I would need to straighten out the bills in order for the machine to read it and accept and CREDIT me the money - it didn't. Anyone knows based on experience, if a machine spits out a wad of bills, you fix them and reenter them into the machine so it can read the money properly and initiate a deposit. After doing the aforementioned, I was not credited my money and I was left speechless. There was no "out of order" message on the ATM machine. Nothing told me that the ATM couldn't take any cash deposits.
All it said that "it couldn't process your transaction" and went back to the intro screen. There was no receipt given to me either. With a shocked look on my face, I sat there in my car confused for 20 minutes as I couldn't believe this just happened to me. Yes, I sat at the machine for 20 minutes after it happened trying to figure what happened. With the limited support hours with this bank, I found out that I had to wait until 6 AM to call customer support. Anxiously waiting, all they did was put "notes" on my account until I go into the branch where this happened. Great! Just great!
Monday comes (1 full day post incident), and I received the same run-around with the bank branch employees. Does anyone at BB&T not know how to handle these situations? It's bound to happen to someone sooner or later. I was told I will have to "wait" until they have someone count the overage. I was also told that the turnaround for incidents like this is 1-2 days. 3 days later and still nothing, no answers. What's astonishing is the fact that they didn't even give me "credit" to pay my bill that has automatic payments set up. I think this is the main reason why I am upset with this bank - any other bank (Chase, BofA) would have gave me temporary credit while an investigation is going on.
I must incur overdraft return charges and be late on my bills through automatic payment because of the BANK's ATM machine that ate my money? NO! They proceeded to tell me they couldn't "confirm" if I actually deposited my money. OF COURSE you can't CONFIRM it! The ATM machine ate MY MONEY without a trace! How about you find the logs and pull the security cameras to verify what I am saying! Now, I have returned item "overdraft" charges on my account that needs to be refunded right now.
Why should they give me credit you might ask? They should because it is THEIR ATM at that branch that took my money and didn't credit me. There was no prompt saying that it wasn't taking any CASH DEPOSITS nor any OUT OF ORDER alerts. I returned today for answers and all they told me is that I have to wait until Friday to see "if" I can get my money back. IF? It's when, not "if". I want my money right NOW! This is highly unacceptable!
My husband has been out of work for over 10 weeks now and we are already fighting with CIGNA his short term disability carrier. Now BB&T has held up his loan check from his 401K for over 7 days and will not release any of it to us because they can. After call and asking why it was not released on the date they said a week ago well it will be at midnight so I guess it is technically the 8th day. Do not worry BB&T as soon as it clears I am closing the account and making sure everyone knows how you help out your sick and disabled customers.
I received a check for a job. I deposit it in my account the next thing I know that it's a fraud so now the bank has froze my account and sent checks back to water company and electric company saying insufficient funds. Mind u I had my own money that would cover them checks now I cannot touch it till they resolved this with the other check. I gave my bank the emails and texts from the guy who was supposed to have me paint his apartment. Now I've got to find the money to pay my electric and water also pay a 50.00 dollars on each check and the banks charging me 36.00 dollars.
I had the money in there to cover my bills before I even deposit that cashier's check. How was I to know it was bad and I didn't get any of that money. I just deposit where my money at and why cannot I use it. It was cash that I put in my account. Something needs to be done with BB&T. When I talked to the fraud department Mike said he was not going to release my money. Didn't care if I was banking there for a hundred years. That's not how you help a customer so now I'm broke and no work coming in and cannot get what's mine.
BB&T has stolen almost 7000 dollars from my account. I know what teller did it, forged my signature and how it was done. I need legal counsel. I have all proof and verification, I have been interviewed by the bank detective and he was very degrading practically accusing me of lying. They have two bank tellers there that swear I came into the bank after surgery and under medication and signed my name to the check and that is why the handwriting does not match. I have not had surgery and if I did the bank is the last place I would go and the last people I would discuss it with.
I feel I should have my money as it isn't theirs... I also feel I have a right to sue as this has brought up my PTSD, my GERD is so bad I have to sleep in a recliner so that I am not laying flat. Luckily I have not needed these funds for bills or I would be screwed. I am just the little guy here and I need help from those who know what they are doing. The detective for the bank is already telling me my case is not credible. He says I have lied. He says the case is not going to turn out as I plan... this is mental abuse. Please, please, please help.
I've banked with BB&T for years and lately I have gotten nothing but problems from them and to top things today was my first time depositing a check via mobile app. It's Friday and it's telling me my funds won't clear until Tuesday and I could have taken it to an ATM and had my funds first thing tomorrow. This is truly an inconvenience. How is this mobile app suppose to make life more simple and easier when their holding funds for so long. Clearly other bank facilities release part of the funds the same day with the mobile deposit but BB&T does none and it waits until after you've submitted to tell you the release date. I will be leaving to go to another bank because this is ridiculous.
My husband & I have a account with BB&T in Maryland. We woke up today in disbelief our account was $300 negative which was not possible!! We've never had a negative and watch our account everyday and get email updates. Long story short they told us transactions made from the 15th-17th are just now coming out over a week later!! When we made those transactions they came out of the account so where is my money at!!! We called supervisors and they HUNG up on us! Over $500 is missing and nobody is explaining!! Closing account today!
I contacted BB&T to inquire about getting my PMI insurance discontinued. I was told by the agent that I was only 4000.00 away from the 80% required to have it removed. I was sent the information on how to do this. I paid them to have the appraisal done. It came in at 79.4%. They sent me a letter stating "It had to be at 75% and we're not going to remove it." I explained that I only went through the process and paid the fee because the agent told me it was only 4000.00. I felt they should refund me the amount I paid to have the appraisal. After about two weeks I received a call from them stating that they would not refund me because in the info I was sent, it stated that if the loan was less than 5 years, it would be 75%. Yes, I should have read more of the small print and had a lawyer look it over, but the point is, the agent gave me bad info and they admitted that. They are the experts, not me.
They were unwilling to back up what their agents tell you. This is just a poor way to treat your account holders. I even explained that I would be refinancing and taking my mortgage elsewhere and they did not really care. The 150.00 appraisal fee was more important that well over $50000 in interest they would be getting over the life of the loan. So not only do they not care about their employees, customers, but whoever made this bonehead decision is not looking out for the best interest of the company. Is 150.00 worth $50000. Hmmm...
BB&T is the worst bank. I pay my bills. I have money in my account. The bill being paid is trying to come out and then they charge me 30 dollars for a return fee. Every month they do this. They are stealing and lying all the time.
I opened a checking account a little over a month ago and finally set up direct deposit. Receiving my first deposit today (September 8, 2016). After speaking with a customer service representative verifying that they had my correct address to mail me my bank card and also to reassure I could get a temporary card at my nearest branch until I would receive my permanent card. Feeling confident I would receive a temp card as well as make a withdrawal of 50$ from my account while in my nearest branch. That is not what I experienced at all.
After speaking with the teller and providing my valid Texas ID she made me aware that I would need to sit down with Stan the bank representative to get a temporary card, that she was unable to do so. As soon as he saw me I could see in his face that he was judging me immediately. Maybe my tattoos intimidated him, not sure. But I immediately felt uncomfortable. He goes on to pull up my account and I verify my information to a "T". He begins to question me about my ID saying that the ID number does not match what's on file. I begin to explain it's because that is my DL number which I verified without even seeing it. He then says what's the difference?? And I respond a driver’s license is for driving and your ID is for identification. He becomes more suspicious. Calls customer service and ask if he can issue a temporary ID and for whatever reason he made up I would have to come back tomorrow to get one.
The lack of eye contact and body language said enough. I still kept my composure. I'm now back with the teller getting my receipt and withdrawal I never received initially when I walked in the bank from Aisha. Stan is now calling me back to his desk to sign a document to protect my identity because I initially opened my account online, which is fine. But I knew that wasn't his genuine intent. I leave the branch. Feeling uncomfortable I call customer service to have reassurance everything that transpired was routine. She then advised me signing the document was but I shouldn't have had a problem with using a ID instead of my DL . As long as it was valid with a picture.
No more than 30-45 minutes later I received a call from Stan. The number is not saved and it is a local area code so I don't think much of it. But I didn't expect it to be Stan. I disconnect the call... I'm now trying to calm down because I knew the entire time I was in the branch Stan was judging me and literally did not believe I was who I was saying I was. Even though having valid proof. Yet still keeping my composure. I honestly was shocked that this man called my phone even after the fact, with that even more awkward conversation. I call back 10-15 minutes later and speak with the branch manager Ashley who made up at least 4 reasons why they took so much precaution for me to simply get a temporary card and withdrawal 50$.1. My ID number didn't match my dl number (but they never asked for my DL to even verify).
2. They've been having a lot of fraud going on (but two other Caucasians walked in and made withdrawals with no issue).
3. They've never seen me at their branch (absolutely ridiculous, I guess new customers aren't welcome).
4. My account was opened 60 days ago and I never made a deposit (didn't know there was a timeframe to do as I please with my income), etc etc.
I've already called corporate and filed a complaint and definitely will take further action. My experience was superficial & racial bias. I have never experienced anything like that in my life. You would have thought I was attempting to withdrawal thousands of dollars. And it was for a 50$ withdrawal and a temporary Debit card. The only person I spoke with that was genuine was Gina at corporate and hearing my experience I could hear in her voice how shocked she was. And even starting I shouldn't have had a issue with my valid TX ID. I wouldn't recommend this bank to my worst enemy. I will be withdrawing my funds and closing the account. I must add my direct deposit was from State Farm, my employer, a nationwide company. That is beyond easily verifiable.
NEVER EVER DEAL WITH THIS BANK! WORSE EXPERIENCE EVER!!! BB&T bank is the worst bank I have ever worked with in my life. I would never recommend to anyone to waste their time and do any business with BB&T. I was a client of CitiBank and after BB&T acquired Citi in Dallas, I automatically became a client of this low grade bank. I have a startup company and just recently I was charged $720 in overdraft fees for processing 2 (TWO) dollars!
Our developer was testing our software using our BB&T debit card by making 10 cents transactions, and for some reason we didn't know that there was no money on our card, so BB&T charged us $720 fees just for processing $2!!! Most banks (best practices) at least have a limit on number of overdraft fees that they can charge per day, BB&T charged us 17 times in one hour! Most banks will send you SMS when there is no money on your account, BB&T will never do that, because the way they make money is NOT by creating added value and serving their clients by providing new, innovative services etc, but just by robbing their clients in hidden fees and by using poor practices and after they'll just refer you to their stupid policies; this is the most mediocre bank with incompetent staff working there. It looks like worst performers that were fired by all other banks are working at BB&T.
I was so disappointed and I couldn't sleep for 7 days because of this situation. I almost lost my business because I planned to pay those $720 fees for our hosting facility fees and this bank just took those money from our account as overdraft fees. I called branch and as always they were useless, so I called to Chairman Line that branch manager gave me (their phone number is 336.733.2000) and I got same lame, mediocre response "because of our policies, there is nothing that we can do". They don't care about their clients and their feedback.
I paid over $5,000 in fees to this bank for the past few years, because we were sending a lot of wires etc, and now this is the way how they treated me. BB&T's reviews all over the internet are less than 1 star and their management and CEO doesn't give a ** about it! How their CEO even has this job?!! That guy is useless, he is so busy that he can't go and read reviews of his bank, he doesn't realize that he and his team are making their salaries because of their clients that are posting reviews on sites like this one, and they don't care about it.
This bank is the worst thing that ever happened to me as a startup founder, and I would NEVER recommend to anyone to spend even one minute to deal with BB&T. Everything about this bank is HORRIBLE, mediocre and substandard: their customer support sucks, sometimes they won't even respond to your emails, because they know that nothing will happen to them, because there is no performance review or controlling procedures. Everything is so complicated, dumb and unsatisfactory. Please don't make same mistake dealing with this low-grade, beneath standard bank.
I wish I had known what a terrible terrible company this is!!! We financed our load w/ what we thought was a reputable company only to have it close and our loan was sold to BB&T. They have done NOTHING but steal money from us!!! They bought us insurance even when we already had insurance. And then refused to give it back stating it's no longer in our account. However they can't seem to find the missing money of $1500.00 either!!! They raise our payment yearly "due to change in escrow" BUT no matter when we call our escrow is always in the negative!!! ALWAYS!!! This company is stealing hard working people's money everyday!!
I just called and my balance according to the automatic line is in excess of $3500. However when I spoke w/ an account manager once again our escrow account has a "negative balance". Really??? She did offer to "change the payment". Uhhh nooo thanks!!! I got a pay off balance today and will seek another institution for financing. This is the last year they will STEAL our money. Thieves!!! Please do NOT FINANCE WITH THEM!! Leave from us so that our situation can help at least one person!!!
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