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BB&T merged with SunTrust Banks in 2019 to form Truist.
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This bank is a representation of bad corporation. They are an architecture founded of overdraft fees and customer mistreatment. I personally would rather trust a dog with down syndrome with my money than this bank.
Even before BB&T began its partnership with Truist, it was a huge pain. But ever since they began working together, they've managed to become even more impossible to use. I've been attempting to transfer money from my BB&T account to another savings account for SIX MONTHS. Every time the app is broken or just refuses to transfer the money. It's absolutely ridiculous. It should not be this difficult to get my hands on my own money. I'll be transferring out all my money and closing the account asap.
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BB&T/Truist is no longer able to service me when I go to the bank. Now what I ask, I'm told "we can't do that". Took cash at Christmas out of my bb&t acct and tried to put the cash in my daughter's bb&t acct, at the teller and was told I could not do it. Ask for a cashier's check today, was told they could not do it... and it goes on and on... Tried to get cash from atm, NO, wasn't able to do that either.... Been with this bank a long time... have plenty of money in account. They have become the "we take your money, but promise no service bank". I'm done with them.
At my wife's request, she being 70 me being 68 asked me to make a cash deposit of 60.00 into her account to cover an insurance debit. BB&T refused the deposit since I or could her or I could not prove where the cash from?
Told them when and where I was traveling to use my card and couldn't use it. Asked for replacement cards several times over months. Never got it. Asked why these didn't work. They just said they don't know.
I've been on hold for 2 hours waiting for a customer service rep. They've always been bad when I had to call in but this is utterly unacceptable. Also, when I tried to set up auto pay, the guy told me they would mail me a form to fill out and mail back... Are you kidding me. I'll never use this bank again.
I was trying to explain my issue and all of sudden he cut me of and literally screaming at me by saying STOP, STOP, STOP, STOP, STOP. I don't know how many times he said that but this kind of behavior it's not acceptable. And he cut my line off.
Took check for 550 to window, asked to deposit 350 and get cash for the reminder. Was told couldn’t do that. Had to be all deposited. Won’t be available for 24 to 48 hours. It was obviously a legal check from the North Carolina state health care plan. I was depositing almost twice as much as I was asking back and have been a customer with this bank for over 20 years! I do not understand why they could not give me a small amount of cash when I was depositing the larger amount of the check?
I don't belong to this bank but keep getting emails from these idiots say someone trying to log into my account using wrong pass word. Lying no good crooks. Never use these scammers for anything. They just try to steal your banking information from another bank. Criminals.
Client of BB&T. Now waiting for over 40 minutes for a BB&T agent. Is this the kind of service we can expect from TRUIST???? If so, I am out of this bank. Are they unable or too cheap to provide more telephonic agents?
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