BB&T Reviews

I was given a Bad Faith estimate. I paid 5k more at closing than what I was originally told. I could not get real concrete answers on why and the answers kept changing as well. I would not recommend them as a lender when buying a home.

I moved to Charlotte last year and opened several accounts at BB&T. I must say, this is by far the worst bank I've ever been associated with. They won't answer the telephone or return calls from the branch. Call to any support for online banking take extremely long. I recently had the drive up assist me with a wire transfer and had to sit at the drive up for over an hour. Again, I've left messages and emails for my personal banker and most of the time nothing is returned. One time I did a walk in and they had one teller helping both walk in customers and drive up customers. I should give them negative stars.

Your institution recently was kind enough to return an overdraft fee. We since then have gathered two more overdraft fees. As your institution is managing our finances and both my husband's and I's direct deposit paychecks. It is obvious that you are well aware of our upcoming paychecks that are being directly deposited into our account, which is in your institution.

We deposit money from one account to another bc we needed to moved 15.00 over to one account to another. We get up next am to find out that charged us a 144.00 in over-drafted when we showed in the positive after moving 80.00 to cover the 12.00 oopps over and it doesn't say nowhere on their website they have a 9 pm cut off time for Zelle and if it was me, I would never bank WITH BB&T ever again. I have been banking with them for years and they have done me so wrong....

I do not recommend banking with BB&T for your business needs. They lie just to get your business! I asked specific questions to ensure this checking account would be compatible with my business needs and was told it was. After signing up I attempted to do these transaction, that I was previously told were possible, and couldn’t figure it out. I then reached out to their supposed and was told “with this business account these types of transactions weren’t an option.” THEN WHY WAS I TOLD IT WAS BEFORE?!?! I 100% would NOT have chosen this account if I would have been TOLD THE TRUTH! Also, they did nothing to try and resolve the issue or see if there is a different type of account that would work. They simply acted like my needs were not important and moved on. I am VERY dissatisfied and will be finding a new bank that can TRULY meet my banking needs.

It's 4:30 pm on a Monday, no holiday, so WHY are all BB&T banks closed, even though their website says they are open? TERRIBLE customer service. I've been to 3 branches in the past 2 hours, to find NONE are open. Been a customer for 25+ years, and have had zero notification of random closures. Was a "Bank Holiday" declared by the federal government that I am unaware of? Are businesses using the COVID excuse in excess? Yes. So tired of this.

Well, first off I'd like to say I've had a checking and savings account with BB&T for 15 years. In these 15 years I haven't had much issue with BB&T and the staff I interact with in-person are always delightful. I'm a young adult who never took student loans and never used credit to this point in my life, meaning I do not have an existing credit report. Late to the game, I know, to get a credit card and begin building credit but the time has finally come. I go to my local BB&T branch to discuss applying for a credit card, I submit the paperwork. I wait. I ended up having to submit the paperwork, 3 or 4 times? According to BB&T's credit department, my 'credit score' had an error code that suggests fraud.

It is IMPOSSIBLE to call the customer service line and their branches aren't much better. If you would like a bank who responds in a timely manner, cares at all about you, or just has any sort of customer skills: don't bank here. And good luck with the phone menu. You basically have to trick them into thinking you're opening account to speak to an actual person. It is the worst banking experience I've ever had. Now that I'm in a new state, I FINALLY get to drop them.

If I could give BB&T a negative rating I would give you a negative 3. I never choose them to begin with, I was a customer of mainstream Bank and BB&T bought them out. My account has been hacked into 5 times now, and yesterday after staying on the phone with the fraud dept over a hour, I was was told there is no amount of time to be expecting this claim to be handled or my money refunded. I have changed my debit card 5+ times because that seems to be their answer for everything. I was also charged a overdraft due to fraudulent charge and when I asked if I was going to refunded my $$, he just started reading a script ignoring my question. It is not a curiosity of refunding someone their money, when their money they put in your bank was taken and not authorised by the customer.

I applied for a mortgage with this company, I gave $500 for an appraisal. BB&T never had the appraisal done, it's been 4 weeks, my agent Treva ** won't return my calls. I want my money back to go with a more reputable and responsive company.

Somebody kept trying to take money out of my savings account which was empty to begin with so they let them do it every day which cost to me $36 each time. So now they closed it and they want me to pay a closed account that's all $36 fees. Not happening. They've already got enough free money off of me.

BB&T/Truist Bank was my lender for the home mortgage and both of my loan officers Evette ** and David ** did an amazing job in completing my application on time and answering all my questions. I'm very pleased with the rate I got from BB&T and customer service provided to me as a client. I would highly recommend!

I made a business deposit on July 31 at my local BB&T bank. Since the merger with Suntrust they have become a horrible bank (not surprised as Suntrust is a terrible bank). The teller made the mistake of not noticing a mortgage company did not endorse the check (it was a three party check). The mortgage company turns out to be Suntrust, so the issue should have been easy to resolve since the merger. Shame on me for thinking that. Today is August 25 and BB&T is stealing the funds basically from that deposit, they have not put any funds into my account and it's been almost a month! I have tried several 800 numbers with both BB&T and Suntrust, no one wanting to help resolve the issue. They keep mentioning the processes, the red ribbon BS they have to go through. There is someone up the ladder that can make the decision to just fund my account with the deposit, they are just a pathetic bank that will not do it.

THERE SHOULD BE A NO STARS OPTION. I began an application online in the early afternoon on 8/3/2020. A few hours later I received an email from Michael **, which I did not see until later that evening. I replied that evening at 7:37pm, but of course I did not receive the courtesy of a return reply until the following morning. I stated that, "I had not finished the application, and I was in the middle of editing the debts listed, 2 of which have been paid off as of this past week", and one balance that I paid down $1000.00.

I banked with BB&T for over ten years with no complaints. I was hacked back in June. BB&T blocked my account. I had no access to my money. It took me two days to get through to the correct department. They were rude to me. Blamed me for the hacking. Closed my account and held me responsible for what the hackers did. I emailed both the CEO and president and neither one of them responded to my emails. They forwarded my emails to the analyst department and they refused to refund any of my money. I had to go to another financial institute and start over.

There is always someone available to help answer your questions and to make sure that the customers are happy and satisfied should you encounter an issue or problem. Sometimes it is hard to get to the right representatives for some issues that are urgent but with persistence calling you will get someone to help you mainly when it is on the weekend or after normal banking hours. I would give them high grades overall.

I have had good experiences with BB&T until they merged with TRUIST. I have had mortgages and HELOCs. During a recent streamline refi (IRRRL), BB&T went awry. I had to call their Executive Resolutions office in North Carolina to get their Subordination department to do job and re-subordinate. This transaction was to merely reduce my interest rate on my primary mortgage. Apparently, an internal BB&T process is to request an appraisal and conduct a loan-to-value (LTV) verification. The original note was secured with my home using an 85% LTV and an appraisal of $940K. BB&T decides now to use an arbitrary selected value of $775K called a “desktop appraisal” that was well below ($165K) the original appraisal of $940K; which was the basis for the HELOC.

I held a Business account with BBT for over a year, during the pandemic a charge was made to my account without my knowing, I later made a purchase which in turn sent the account into overdraft. I contacted the company that had made the charge to account and they corrected it. Added the funds back to my account. After several weeks and long hold times and calls I was finally able to speak to someone at the branch level, as it seems the 1800 customer service was working from home and had no interest in helping me, I would be transferred from one dept to another and subsequently disconnected. Well, the young lady looked into the situation. Agreed to have the bank fees remove, however she said she could not do so. She would have to submit it another dept and would get back me. I never heard back.

This is the worst bank I ever had. I wish I never switched banks. The 7/13 a payment didn't go through. Deposited money on 7/17 to pay a bill. Woke up 7/21 now he overdraft my account. Account was positive for seven days. They claim they forgot to withdrawal on 7/13. They closed my daughter savings without telling us and she has direct deposit. We looking for another bank.

I had troubles with this Bank from the start I used them for some banking needs. But I will not say this for every banker in their organization, however for the majority I ran into they are very judgemental and discriminatory. If your skin tone is not of a lighter tone then you are question about your profession as well as any other business you may handle inside certain branches.

BB&T is the most insensitive bank I've ever done business with. It's the middle of a Global Pandemic, and I'm out of a job. I haven't worked in now 3 months. I cleared up the negative balance in my checking account, and they even refunded me fees. The next day they sent through another fee, and closed my account and locked me out of the online platform. I had no idea what was going on... No warning, no indication from the client services rep I'd spoken to a few days earlier. 45 million Americans are out of jobs since the Pandemic started. You would THINK they'd have something in place to help customers. They literally gave me fees back and then charged them again then next day! I received no email, phone call or anything letting me know the status of my account. PEOPLE make up the banking system... Working class people! Maybe they'll be better as Truist, but I doubt it!!!

BB&T is the worse bank ever, they hold your own money for I don't know what reason at all. Then when you call them you talk to different people and they act like they don't know what's going on.. I wouldn't recommend this bank to no one not even cats and dogs. I'm surprise they still in business.

I recently closed my account with BB&T bank due to their lack of customer service and their unwillingness to accommodate their customers, especially during this pandemic. I had well over 6 figures in their bank and I needed to send a wire transfer to a title company. When I called them to do the wire transfer for me, they said I would have to come to their drive thru in order to process the transfer.

Be very careful in dealing with this bank. You can't believe any assurances the staff at the Fairhope, Alabama branch gives you. Their misrepresentations cost me about $30,000. If you would like details, you may email me at ** or call me at **. Again, beware of this outfit.

I use BB&T. They take my money, hold it then close my account. When I call I ask where my money. They say go back where I come from. I say, "Ok but you still have my money." The girl say, "What’s that got to do with the price of rice in China?" I come from Vietnam. I think they don’t like Asian.

I use their BB&T app to make online payments and have done so since the first payment. I was charged a late payment penalty on my credit report after making an on time payment because it was issued to principal and not interest. Proof of all of this on my statement as well as theirs. They don’t call or email me until I find out after trying to close on a house that I had a late payment. Drops my credit score by 100 points. Can’t close on the house. Talked to several people. Finally had someone tell me they would take care of it and it would correct the penalty with the credit reports.

I’ve been with BB&T for a while now. The app was late updating and I transferred my money from checking to saving then later on I found out that my account was charged a overdraft fee. I explained the situation to the customer service and That this has happened before and they said yeah. They won’t give it back. I’m about to move to another account so hopefully the new account will be better. I would not refer BB&T to anybody at all. Worst bank experience.

I have been a BB&T account holder for a few years now, and one of their policies is to only reverse 1 overdraft fee every 2 years I believe. In the very beginning of the pandemic before the economic shutdown, I had an auto pay bill go through while waiting for a paycheck that never came. Knowing it wouldn't be reversed, I just ate the loss. But then my wife and I were both laid off of our jobs, and my side business fell flat. After having 2 overdrafts come out of my account this week, due to recurring bill payments, I decided to call and see what support I could get knowing that even if they reversed those 2 fees, the bill payments would still have my account in the negative.

I have been with BB&T Truist since our bank changed hands from Susquehanna Banc Shares. Loved it when they were in but BB&T Truist is horrible. They are slow to put money into my account and then I end up with fees but they sure are quick enough taking the money out of your account. They don't respond to messages written and they always have an excuse for something they do that they shouldn't be doing. It's an overall horrible bank. I will be transferring my money to another bank I already have money in. I have a CD and I have it roll over only to find out the interest rate is horrendous. They are giving me a whole whopping 1/10th of a percent. I have never had that before when I rolled over a CD.

My estranged husband stole a blank check from my home, forged my signature, and cashed it. I reported this to the police as soon as I noticed it in my account. I have had to explain multiple times that we have been separated for about 10 months of our 1-year marriage. He has asked to return several times, and it has never worked out. He told me he wanted to work things out with me this time, and we even attended a counseling session, which was his idea. So I had no idea he planned to steal from me.

I was told by a representative that because of the pandemic there were waving overdraft fees. Bb&t gave me 180 in overdraft fees. They went back on their word and gave excuse after excuse as to why they couldn't do it. I have been a customer of bb&t since the late 90"s and this is how they treat me. I'm very upset. I am seriously considering changing backs and would not recommend them to anyone. Very unsatisfied customer!

I've been using them with all of my mortgage loss for over eighteen years. I wish they were all pleasant times, unfortunately, I've had my share of difficulties. I'm getting to the point where I am just old and realize it's only about the money and not the person anymore. That's what is sad nowadays.

BB&T/SunTrust worst small business service. I have my Merchant & Checking accounts with them. Wanted a pre-approval of auto loan to shop a vehicle, as everyone knows the advantages to have one before going to a dealer. The banker and loan officer turned me down telling me some stupid rule book/bank policy that they cannot do my application until they have a VIN number, in spite of my businesses, great financials and cash flows as per their own admission, by the way my per-annum merchant fees pays almost the same amount of the loan amount.

I was an existing customer, so I expected some streamlining of the process, since they had all my data. Wrong! Even though I was taking a second loan of the same type, with an excellent record, etc., the loan process was long and tedious. The cheerful "apply online" link was misleading. If I had known all that upfront, I would have gone with a more online-only presence.

Bank failed to send new card and won't provide a tracking number. I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. My debit card expired on February the 30th. First, I received an email asking me to activate the card and telling me that if I hadn’t received it, to contact them. The person I contacted on the 20th didn’t know how to advise me, confirmed that the card had been sent and didn’t have a tracking number. She wasn’t sure whether requesting a new card for $30 would be through a tracking number shipment method. She told another option was to wait a few days.

My family and I have been banking with BB&T for several years now and we have never seen a bank that takes so long to clear transactions when using debit! Debit transactions take as much time as doing Credit! As of right now 2/25/2020 I have 15 transactions pending starting from Friday of last week!!! When you swipe your card over the weekend it takes the bank until that following Thursday to clear the transactions! When I banked with Bank Of America when you used debit and you had sufficient funds in your account it cleared and posted the same day! Debit is like cash.. Credit is like writing a check! So if debit is taking that long I should do credit instead???? That’s the only thing BB&T needs to work on when it comes to me as a customer of their company...

My Husband, James **, has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now, it seems like BB&T is only interested in protecting themselves instead of the financial wellbeing of a “valued customer”. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company.

I've banked with BB&T Twice over the years and regretted it both times. I had an account with the one in Tabor City NC/Loris SC and they were always compounding fees for small overdrafts or mistakes quickly reaching $300+ in just fees over a small $2 transaction. Their Balances are never correct especially at the ATMs, I checked my balance at an ATM once, print out and all. Was expecting a deposit to hit and based upon the balance it looks like it did, I had no reason to think otherwise... Lo and behold after spending said balance I was in the negative with the fees again, I brought in the printout from the ATM to dispute and they basically told me that I cannot believe what the ATM says!!!! WHAT!?

On February 3 2020, I had a bad experience at BB&T, Volvo Pkwy Chesapeake, VA. Because I am familiar with BB&T banking policies, I decided to try the BB&T on Greenbrier Pkwy, Chesapeake, VA. When I entered, I signed in and took a seat. The customer service representative was helping two clients and informed me that she would be right with me.

My church has banked with BB&T since 2015. I have always received impeccable customer service until Monday, February 3, 2020. I started my own business and went to BB&T, Volvo Pkwy, Chesapeake, VA to open an account. There were a few people in line and once I told the teller what I needed, she asked me to have a seat. There were no representatives sitting at the desks; however, I could see three representatives in an office talking.

BB&T is a super bad bank. I have bad experience with them. 1) I recently called them to dispute fraud charge, their customer service never unable to reach a "REAL" person who can speak with you. 2) I have to get phone number of customer service thru their health insurance department. (I contacted health insurance department before, I have their phone# in the email). 3) They refused to talk fraud charge over the phone, need to go to branch. 4) I just got a call. They told me, "We cannot refund you for the fraud charge because time is over," I have been charged 450 fraud charge, that is the money I work hard to earn, why not able to refund me? I never see such a bad bank, I have Bank of America. Chase bank, Discover bank cards, they ALL refund me if they are fraud charge. So DO NOT USE BB&T anymore!!!!

I don’t know what’s going on with them, but they have become not very pleasant to deal with and very not very gracious. Honestly, I hate leaving reviews but it just makes me sad. Of course, I’ll be changing banks but I’m not happy about it. I don’t like to switch things like banks, insurance companies, or whatever. If I’m happy with them, I’ll stay and pay a little above sometimes just because I and every other consumer, need you as much you need us. No matter how busy it was, for myself I was always treated with kindness and respect. But one phone call changed everything. I called about a problem I had and didn’t understand something that was happening that had never happened before and I needed help. Well, I didn’t get help, I got hostility. And that’s why I feel kind of sad; it’s like getting a really bad meal at your favorite restaurant.

Opened an account online and switched Direct Deposit. BB&T totalled my purchases for the day my Direct Deposit should have deposited and charged me fraudulent fees by PROACTIVELY, A DAY BEFORE, charging me overdraft fees causing a tidal wave of smaller transactions to result in additional overdraft fees. WTH? I was shocked when I saw my online account. Trying to negotiate down to 1 overdraft and 1 negative balance fee due to direct deposit did not go into the account as planned. They are adamant that I owe them $177.00 (after they reimbursed 2 overdrafts already) when it should only be 108.00 and imo I'm being very generous and fair. Also, took 3 days for one transaction to post, most others 2 days. Needless to say Good Riddance BB&T. I was switching to you to have a local branch to work with but after this experience I switched to Capital One.

My husband and I visited a BB&T we’re familiar with for an auto loan for our daughter. We were quickly seated with a loan representative. We explained we were there to get a loan to purchase a car for our daughter's birthday. The rep could see our daughter had an account there too which wasn’t always good (BB&T charges fees on top of fees, if you get delinquent they drown you). Instead of just processing the loan for us, she kept asking for more info on daughter. We didn’t get approval that day (which is weird in today’s tech), she said it was late in the day to call her back. I did and she then asked for more documentation. I told her our credit should speak for itself that more documentation is overkill.

I've been banking with BB&T for 5 long years, and everything was okay until now. Some scammers hacked into my bank account after they've gotten my information (which I don't know how), and they wired counterfeit checks to my account, deposited it, and I think they were hoping to clean me out. The fraud specialists caught it, not to mention I've just been wrongfully terminated at the company I was working at which is being investigated by the union leader now.

I went to the branch located at Riverside Pkwy in Macon GA, I came out disappointed. I needed a notary service, so the rep grabbed the my document (translation of a birth certificate), read it and told me to go ahead and sign it, so I did. Right after she grabbed the document again and tells me that she won't notarized the document. I asked her why then she asked me to sign it, she said that I don't need to notarized it. I said I wanted to notarized and I could it take it to somewhere else, that "if you weren't going to stamp it, then you shouldn't tell me to sign it," and she said: "You can go and re-print the document and take it to wherever you want."

BEWARE!!! I have banked with BB&T for years. I do my bill pay with them but NO MORE!! I put in for my mortgage to come out on Monday and they took it out the Thursday before. I called them and they even said, "Oh I see when you set the date for the 6th and we took it on the 2nd." This caused 216.00 in overdraft fees. They gave me back 72.00 and said that's the best they can do. They then informed me they can take payments up to 5 days before your selected date. TOTAL **. NEVER AGAIN!!!!

BB&T for 13 years. In the last year they have messed up my business bank account several times. The last time, which was within the last few days, was a major error causing an avalanche. I will be doing away with this bank. Aside from this, they are slow in their banking processes, should give their fraud department more control in allowing speedier crediting to an account. Not everyone has the money to be able to wait 3 business days for a credit to go on to their account. Never again BB&T. Thanks a lot.

Charged me 3 overdraft fees for $7 that I wasn't aware of because it was pending for days!! They only reversed 1 and told me that they can't do anything else!!! Why will it take that long to post and I didn't receive any alerts saying so!!! I will be closing this trash account!! Hopefully they pick up Suntrust guidelines with the merger this is ridiculous!!! I should not have to pay this!!! No one there can help me I need the CEO or COO!!! I should not have to pay $85 or 3 overdraft fees within 5 days period!!

I had opened an account online with BB&T after they send me an invitation letter in the mail inviting me to open an account with them. It took hours and they still couldn't figure how to apply a simple coupon code to the checking account. Secondly, for no reason the debit card did not work either though the automated system said it does. They do not know whether checks are already mailed out or needs to be ordered for new accounts. Very poor customer experience and I made a decision NOT to bank with them anymore.

I will be closing my account with BB&T. I have found that they move transactions and then charge a return item fee/overdraft fee of $36.00. They also leave my items pending for 3 days on almost every purchase, especially the larger ones. For example, I purchased an item on a Monday. It was left pending until Wednesday, as well on Wednesday I deposited cash into the account that morning but the pending item posted the next day and then the cash posted afterward. How can you hold cash as pending for an entire day? These are called moving transactions and Bank of America was sued for the very same thing. It encourages overdraft fees by changing the order of items.

Bad bank to deal with. Absolutely awful!!! I have excellent credit, low debt, good income, and they still could not extend me a personal loan. Something that another local bank did in 15 minutes. Be aware, very incapable bank!!!!

I haven't been a BB&T account for even one year, yet, I have experienced some of the most unprofessional individuals working in the banking industry through my association with this bank. The majority of my encounters with customer service via the 800 number are NOT professional. I'm pleasantly surprised when I do happen to get a representative who is thorough and accurate in dispersing information about the entity for whom she works.

I just want to say I am greatly disappointed in the service that was given to me when my vehicle was a total loss and I tried to close out this account. You want everything from me with a snap of the finger and when it comes to giving my overage check back you are holding this check an ADDITIONAL 15 business days. My account is at zero and there is ABSOLUTELY zero reason why you can't mail out that check.

Unfortunately due to our move to a small city I had to go with BBT for checking account.. From the very first day until now ( 4 years later ) there have been so many issues that are incredible to believe with this bank. Our newest issue and the final straw is the overdraft fees. Upon making a call again to this bank and inquiring as to how we received another overdraft fee when I actually watched the payment come out of the bank with funds to cover payment - the representative tells me that the BBT app doesn't show transactions in real-time. It was funny to be told this as we had just purchased some things from the local Walmart 2 minutes prior and the transaction shows as pending in the BBT app.

Went into BB&T in the Austin area to open our new business accounts. We have been with BB&T for many years with a different business association and felt BB&T could serve as a value to our future banking needs with the honesty and decency. 'However' We asked the representative for a specific secured credit account, a simple account that would not involve traditional credit approval and the overrated approval process or any form of credit criteria and approval process.

I recently went to my local branch of BB&T with a power of attorney in hand. 8 page Financial POA was in fact Witness, as a courtesy, by the public defender for the state of Florida. My son is the account holder, a disabled veteran, and is currently temporarily incarcerated and unable to access his bank needs. While there, the Bank employee made at least one possibly two calls regarding the POA. In the end I was told they would not accept it because of the type of account he has there. I have spoken to three different people in their Executive offices & have still not received a resolution to this matter. Also while in the branch I asked if this meant that they would continue to accept his money from the VA but it would not be accessible? (unless he came in person or online) Their answer was yes.This is unacceptable, I will certainly, personally never use them for my personal banking needs.

I submitted two power of attorneys to BBT. Both times they slow walks me. Always gave me different answers. Never gave me the same answer. They refuse to accept the power of attorney trying to say it was altered so therefore I got the second power of attorney and this point in time they are still telling me that is sent to their back office. I haven't heard anything yet and so on and so forth. The Florida legislator States if they have four days to review it they have to send you a letter if they deny it within 10 days but yet they say they don't have to. They don't send letters out so I mean really what what's the laws for if they're not going to buy them?

Obtained a loan with BB & T via a car dealership. Could not obtain a tag for the car. Called BB & T for help as the tag was still in the previous owners name. Could not get anyone to assist me. The dealership kept sending me illegal temporary tags and I could not legally drive the car. I had to get law enforcement involved. I was told by the agencies involved that BB & T failed to obtain a lein on the car. BB & T assured me that they had one. Fast forward to 9 months later, I receive a letter in the mail from BB & T asking for Power of Attorney so that they can lien the car. INCREDIBLE! What happened to the original claim that you had a lien? Hmmm.

I use the app to make my payment, they show green for posted payments red for reversed. It initially showed my payment in red so I went online to transfer more money into my checking acct to cover the payment. Shortly afterward it showed the payment posted in green. I have other credit cards and bank apps. They all generally work the same. A couple months later I noticed that the balance didn’t match. I called the bank, found out that the payment never processed and I had missed the payment as I continued to make payments (2 more months). I made the missed payment after clearing up the misunderstanding of the app. A week later had a late payment reported to the credit bureau. My score dropped 50 points. I filed a dispute with the credit bureaus and called the bank to try and get some support for my dispute. I screenshot the app summary because it’s misleading and thought they should see how it appears from the customer's view.

BB&T is a horribly run bank and they have the worst customer service, they could not care less about their customers – not even their longtime customers!! They have taken hundreds from me this year alone in NSF fees. I realize I need to manage my account better, but some people do not have much money and live paycheck to paycheck. They take extreme advantage of that.

I was 5.00 short of the 300.00 credit one payment and called the bank yesterday. They told me I would not get a NSF charge and that the credit card payment was pending. I made a 10.00 deposit bringing my balance 310.00. BB&T took out a NSF charge that night and caused the 300.00 credit one payment to bounce. They refused to refund the NSF charge after they lied to me. I want to switch banks now.

I have 2 boat loans with BB&T and stellar credit. They literally call when the note is 3 days past due. It is the most unprofessional bank department I have ever dealt with before. I get my cell blown up on the 30th when it is due the 27th. I am currently looking into moving my account.

Worst customer service ever! Make it impossible to refinance car loan with another institution! Still trying after two weeks and multiple phone calls. They will only accept fax correspondence. No emails. Ridiculous! DO NOT loan with these people!

I called customer care at BB&T to top payment on a withdraw that is coming out of my account. The company is still taking money out even after my stop payment. When I called they acted like it was my fault I have banked with them 9 years. Very unhappy customer here.

I'm just a normal guy Working 9 to 5 taking care a family of 5 and BB&T hits me with a 171.00 overdraft fees for a place that attempted to take 80.00 from my account 4 times. So they charged me 36.00 each time and 80.00 last time. WTF! And it will be another 36.00 if I don't have my account out negative by payday which is impossible. I understand I need to manage my account better but it's not easy when numbers are up and down due to BB&T slow processing. If y'all taking all the fees from me but not paying the bill that's making my account overdraft. Why even have a bank that's ripping me off making my life worse. I repeat do not go with bank. During the 6 years I've lost so much money... Called and she basically told me I was robbed and there is nothing they can. I suppose to study BB&T terms... I WANT MY MONEY BACK AND SWITCHING BANKS ASAP.

I have tried to make things work with BB&T, but today is the end for me. I had overdraft protection after 8-9 visits and calls that involved myself telling them that bb&t was just my “for kiddo” account. I paid overdraft fees close to $700 and that was AFTER I spoke with a few reps. I spoke with one today who told me that it didn’t matter if I had overdraft protection. My account is now closed and they have figured out a way to charge me $109. I am a single mom and I can not. Help. What services decide to use an old account. I will never use this again and if you’re a single parent or even someone on a budget, this is NOT the bank for you!!!!

Our original loan was held by a local bank, who we could actually communicate with directly. They sold our mortgage to BB&T, a regional bank, which we have had less than satisfactory communication with through the property transfer. BB&T then sold it to Fannie Mae, a large quasi Federal Government investment corporation, who BB&T cannot even communicate with efficiently (emails only).

We had to visit this branch the third time to get a bank card which they forgot to send when ours expired, it seemed like the persons we spoke to didnt care whether we got our bank card in time or not, 2 times she said if it dont come in 7 days come in again, by the the card would have expired.

I secured a safe deposit box at my banking location, because of insecurities at my previous address. BB&T, never changed this address and some personal checks were sent to that address and that is why I secured a safe deposit box. My banker at the time never informed me that I should secure insurance due to the problems the bank was having with previous keys, boxes, etc. I contacted the branch manager who stated there was no way anyone can enter into my safe deposit box without a key. I replied that my banker was always in the safe deposit area when I went to check my inventory.

I had some money deposited into my account over 8 months ago and my account was immediately blocked. I’ve called multiple times and no one will unblock my account. Still till this day BB&T is holding my money.

It seems like they take at least one extra business day to process a payment to a credit card company. So far it looks like they take TWO extra days, but I am sure this cannot be right. Nothing processes on Saturdays. My old bank would process payments and deposits on Saturdays. Two direct deposits are required for free checking. Many people get paid monthly, only one deposit. I'm not sure why they have this requirement. To avoid people on benefits or social security recipients? That would be discrimination.

I have been with BB&T for many years. The only thing I use them for is my Social Security Deposit and changing that deposit is very difficult. The bank is very slow and costly for transfers to other my other accounts, PayPal & Charles Schwab. If you want a next day transfer from a BB&T account it is a $10 cost. The basic transfer charge is $3 and that can take as long a 5 working days and if it falls on a weekend it is longer. Recently, I have noticed, I am not seeing debit transactions for several Days. They are holding on to our money as long as they can and I am paying extra for them to do it. This may be how most Commercial Banks are operating. However, PayPal charges for transfers, but it is a tiny percentage of the transfer, free if you want to wait a couple of days. At my other institutions I see my transactions instantaneously. I think we all expect that. There are better options out there. Stay away from BB&T.

I have been going to my local BB&T branch for years. I've never had any problems there until today, when I had a deeply unpleasant experience, due to the incompetence, unprofessionalism, and disrespect of a new East Asian cashier. She waved me to come over to her as her previous customer walked away, but then suddenly she called the previous customer back over to her! I had to wait five more minutes, and the previous customer's business remained unresolved when they finally left! I am outraged! This cashier is a disgrace to banking, and I think there needs to be more thorough screening of prospective employees before they are hired by BB&T!

The BB&T in Lynchburg Virginia location Rivermont Avenue has the worst manager and bank tellers. I myself has a position that deal with the public, and will never show the disdain they show for certain people. They roll their eyes while talking with you, they show frustration in assisting you with problems that involves your account. They talk down to you. I feel they need someone to awakened them to the fact the customers are more of a value to the bank, we are the ones taking the risk with our money, placing it in the bank. They only work for the bank. When their attitudes comes out, then the customer's attitude will appear also.

BB&T charges for a declined transaction and call it return item fee. BB&T takes 24 months to qualify you for one refund of a high extra overdraft fee of $38. Imagine $12 was paid by BB&T and they charge $38 more than 300%..It's crazy, that's a rip off. You can imagine the billions they make from the poor every year from such exorbitant fees and the regulators of the industry allows them to carry on with this theft of depositors money. I honestly think the regulators should make the banks charge a certain percentage of how much was paid as overdraft and not this outrageous theft of a fee..exploitative banking system. Please share if you want change.

Don't give payment book. Receive bill on the 4th of month due on 13th. Throw in a weekend and you'll be late. They do this on purpose hoping you're late. Collecting late fees is how they make money. A payment book would be cheaper for them. It's gotta cost them a lot to send out but they know they'll get more late payments the way they choose to.

My credit was poor, so I got a BB&T secured credit card, which requires a deposit. The lady talked me into getting one when I was cashing my paycheck, because my employer's checks are through BB&T. The attendant said after 6 months of using it, I will get my security deposit back, (It was $400) and they will then release a regular line of credit. I emailed her after six months, she never returned my e-mail. So, I went into the bank and asked her what was going on. She told me I did not get any offers yet, and I have to wait until BB&T offers me a regular credit card.

We have had to deal with this company for 3 years as our mortgage was sold to them. We set up our mortgage payment automatic starting 9/14/2019. Guess what? They dipped into our bank account yesterday 8/22/2019. Left us without funds to buy groceries, school supplies, etc. We called and were told we would get a response in 24 hours. The most shady, shifty company I have ever dealt with.

Went to make a deposit to my daughter's account who was having some challenges, with my ID in hand, to a local bank, and live in the same ZIP code, less than a mile away. Policy. No ifs, no ands, no buts... We are talking $120. Cherry topper was that the portly woman told me to "have a nice day"... To rub it in that they were NOT going to help in any way. THE WORST, never BB&T. And hope that policy gets in the way of you helping your child.

Customer service is prolly the worst unless you like sitting on the phone for 45 mins and then get hung up on. For their checking accounts well they steal money from you which I never thought that was even possible. But I guess there’s a first for everything. I would recommend Bank of America.

HORRIBLE. I had a house fire. This mortgage company is not releasing my funds from my insurance company that has sent them checks for the repairs to my home. It’s been since March 10, 2019 and myself, my family have completed my home repairs and this mortgage company is giving every excuse in the world why they won't release my funds which is putting me in debt! After this claim is resolved which we will probably have to hire attorney I WILL BE CHANGING mortgage companies. They know we are struggling and don’t care. Customer service has no clue. Every day a different story. Even the supervisor over loss draft promised us to to get our money and we haven’t heard back from Kyle ** in months! They keep saying they're going to send an adjuster out and it's been weeks no adjuster!!! HORRIBLE HORRIBLE HORRIBLE!!!!

This is the worst bank we ever banked at. We had to go into the bank every few months because of their mistakes. We were in the Gold Club and continue to charge us for fees that were covered by the Gold Club. We finally got tired of going in and closed our account . Best decision we ever made. We went to Fairmont Federal Credit Union and never looked back.

I have used this bank for over 10 years and would not change. Superior customer service, excellent location, appropriate accounts to fit the needs of many. They offer other services as well. A bank I can count on!!!

I have been so disappointed with BB&T in the past two years after being a loyal customer for nearly 30 years. It's the habit to deduct charges before counting deposits. The online banking will show sufficient funds but then you get slammed with overdraft fees the next day when items have posted....often items from many days prior that one would assume had posted by now. And they didn't post my xmas bonus check last year until 2-3 weeks after I deposited it. As a single mom who works full time and is working on my doctorate, I need a bank that will help ensure my money goes the furthest it can, not one that tries to capitalize on my lack of time to pay attention to detail.

I have been banking with BB&T for almost 20 years. Every branch I have dealt with has always provided excellent customer service and employees who have gone above and beyond to help to me out in several emergency situations. I have used the online service since its inception. It is very user friendly and simple to navigate. When changes or updates have occurred, instructions are posted to assist with the transition. I highly recommend this bank and its online services.

I recently opened an account with BB&T, set up direct deposit, transferred some fund to the account. After couple of days: I discovered that I was not able to login to the account, call customer service and they kept on kicking me around on the phone and they later told me that my account was close. Nobody can tell me why the account was closed, I went to the branch and they told me the same thing. I hope I will be getting my deposit back (hopefully).

I have been a loyal customer with BB&T since 2008 until today when it all changed. I called into the fraud department because I had been a victim to scam. Do you think they even attempted to help me? Not at all. I spoke with a woman by the name of "Silly" in the fraud department and she did absolutely nothing to help me but say "We get a lot of scams". I asked her if she told all if her customers that and she said "yes". Just a word to the wise before anyone decides to bank with this company rethink it. If you are in a bind with absolutely nothing to your name they will not help you.

I was grandfathered into this bank as it bought out my original one years ago. I have had good service but when I needed a loan or info in financing for my first home, I was not able to get support. I stayed as my direct deposit from my former job was attached and didn't want to go through the process to change. Again, I am sure they give good service to their customers but for me I use them for only some of my banking needs.

I had this bank account for 3 years and I’ve never had so many issues! They charged me $5.00 a month (I was not told about this until after it was opened). Then, when I was told I had overdraft protection, I was hit with hundreds of dollars of overdraft fees. I keep pretty good records and somehow it always seemed that I had a new charge that I wasn’t warned of. I can not WAIT to leave this bank!!! Check out CHIME!!! It’s amazing and won’t charge you for things they allow to happen to your account.

Always pleasant at drive through window and inside. When they say, "Hello. You know by the way" they say it that they are being real.... They always have pens available and they actually work. I can also call and get a real person.

I don’t like the service fees assessed when your acct doesn’t have a certain balance. Hold times are lengthy. They don’t reverse charges a lot. I use it due to being local and focused on community banking needs.

BB&T DO NOT care about their customers! They go into your bank account and STEAL your money, hundreds of dollars at a time without notification! And then when you call to figure out why, no one knows who, why, or what is the reason! This is by farrrr THE WORST BANK EVER!!! Do yourselves a favor and close all accounts and never look back at BB&T! They are thieves! I’ll give them 0 stars if I could.

I opened an account with this Bank last week only to be told a day before my direct deposit hit that they closed my account due to address verification a day before my direct deposit hit! I wasn't notified of any of this! Last Friday my direct deposit was sent to the closed account and BB&T have not sent the money back to my employer! Do now I'm about to be evicted and I don't have my Lupus medication?

Trying to get official payoff amount valid for 10 days. 1. Went to branch, they said they can't do it. They called their center, and they said no. They put me on speaker phone and call center refused to talk directly to clients. They transferred the worker to another department, after 30 minutes on hold in their own internal system, I asked if I could pay a certain amount and get a receipt... She said, they don't take credit cards... She said they don't take debit cards, I have to got get cash.

BB&T is by far the worst bank I have ever had! They don’t care about their customers or how long you have been a loyal customer and to top it off they have horrible customer service! Everybody cleans their hands with whatever issue you may have and say there’s nothing they can do to help you.

BB&T is a scamming ** bank! They find any rule or reason to take money from you and they don't care about your needs. I will never bank with them again!!! If you care about your money then don't open an account with them!!!

I opted out of overdraft protection and in the past (for at least 3 years) BB&T has never paid on any transactions when the funds were not available. Last week I was charged two overdraft fees for two separate transactions, which over the past 3 years were not paid. I called on four times and the representatives could not tell me why I was being charged..Very dissatisfied!!

The bank has a system set up to rearrange your transactions. They do this to make it more likely for the customer to overdraw. Then they slap a $36 fine on you (every day). I have literally went to bed with $20 in my account to waking up to -$66. They also do not let you dispute it. They have a computer system that lets the teller know if they can refund money. You get one refund a year. That does not count for just your mistake. If BB&T makes a mistake then they'll refund you but that's your one refund for the year. They claim to do all this to help a person learn how to manage their money. They waited until my landlord cashed my check before they let a credit hit my account. They did this so my check would bounce and they could justify charging me another $36. They told me today they took $180 from my account. These people are crooks.

The bank has a system set up to rearrange customer's transactions that will create a negative balance. The process is set up to create the most number of returned transactions that will increase the number of returned transaction fees. A 100% advantage of the bank & a process to increase revenue. A customer service rep admitted that the process takes place & it is legal.

My husband opened an account with BB&T 2 years ago. When he opened it he told the lady he didn’t want overdraft protection. A few months later we noticed she had put him in it anyway! First of the year he had to change accounts due to fraudulent activity. He again told a manager he didn’t want overdraft. She said, “It’s for your protection.” He said, “I don’t need any protection if money isn’t in my account. I don’t need it!”

I've been banking with BB&T checking, saving, joint with my son, safety box in 15 years. My son who is serving America military out of country made overdraft his checking account, I found out by mail from BB&T since he's out of country. I and my friend went to Calabash, NC, meet C ** get some advise. She check my driver licence and check the letter about overdraft from BB&T, found my son's account, found me and my son's joint account. So we thought I verify enough to help/add some money to my son's account. Well, Carol ** said that some children need hard lesson. I need Power of Attorney to do things, she does not want to help.

My husband is in another state on business for an extended period of time, and I attempted to deposit third party checks into my account which were made out to him, and he had signed over to me. The checks were rejected, however instead of giving them back to me they kept them and put a lock on my account. I brought a document signed and notarized by my husband stating that I was authorized to do this. BB&T then demanded I have three more papers signed and notarized by my husband in order to access my funds. I did that, and submitted the papers only to find out that the papers I was told to have signed and notarized were the wrong papers! Three more papers. Signed and notarized. Now BB&T rejects them again due to the notary signing her name in the wrong spot! I am now going on TEN PAPERS, COUNTLESS PHONE CALLS AND OVER TWO MONTHS OF NOT HAVING ACCESS TO MY OWN MONEY due to minor errors in paperwork!!!!

I opened an account 6 months ago. Just two weeks ago, someone who had my debit card number on file for AUTHORIZED transactions made several UNAUTHORIZED transactions in the amount of $1500. This happened on a Friday. I received a text from BB&T asking if I authorized one of those transactions, which I did not. I immediately called the fraud department and was told there was nothing that I could do until the transactions went from pending to posted and that they could not push the transactions through.

If you want to take SBA loan please stay away from BB&T!!!! This Bank will fail you as soon as you sign loan agreement. Their idea of being in banking business is only to marge with other banks for their own profit. You will not see a penny and you will be disrespected and brought to financial ruin. If this Bank will continue to be allow to merge with other banks it will bring us another 2008! IT IS THE WORSE BANK!!!! In the front of each branch of BB&T should be posted big sign "KEEP AWAY - WE WILL BANKRUPT YOU."

BB&T restacks and removes/recharges pending items in order to charge overdraft fees. This has happened to me before and now two weeks in a row I have multiple NSF fees for NO REASON. As soon as I get direct deposit changed I’m switching banks. BB&T is such a scam, take your business elsewhere.

BB&T has all banking g coding done in a way to line their pockets and empty yours. You want good customer banking services? Go somewhere else. They always send the bigger draft through first causing an overdraft then dings all the lower drafts with overdraft fees.

I've been banking with BB&T since I was 12 years old, but that is finished now. I cannot believe that BB&T customer service ignored my calls and messages for SIX MONTHS about closing an account that kept a monthly fee. This account was free to me for 10 years, and now all of a sudden there is a monthly fee? They ignored my messages in order to keep the monthly "maintenance" fee. I am appalled.

I am writing to describe the outstanding customer service given to my brother by BB&T Branch Banker Team Leader, Safiya **, at the Huntingdon Valley office in Pennsylvania during four visits over the past three months. My brother suffered a traumatic brain injury six months ago and continues to have memory lapses and periods of confusion. He required a great deal of time to untangle his complicated banking situation that had gone unattended for months while hospitalized. That time was provided at each visit in the Huntingdon Valley BB&T Branch Office until all questions were answered and the issue resolved. My brother needed banking instructions to be written and repeated multiple times. He also required repeated demonstrations to access his account using his phone.

I applied to refinance my rental property. I was told we qualify. Then they said they needed more paperwork. We sent everything they asked. They asked for the same papers over and over. Said we needed to up our flood insurance . So we did all this to have them decline our loan after 4 month. We paid for appraisal and upgraded flood insurance. We paid out $3600.00. Would never do banking with them.

Never use this company. This is our buyer's loan company. We had a closing date of May 30th. 2 days before closing we get a call saying we can't close because BB&T screwed up. It then took 3 days for them to get back to us with a new closing date of June 7th and now again 2 days before closing we are getting a call that they screwed up again and we have no closing date. The incompetency at this company is unbelievable. I would never trust them with anything let alone a loan.

BB&T has to be THE WORST bank in the world!! I went into a local branch to make a CASH deposit into my ex-wife's account. This was to pay for my monthly child support that she needs in order to feed/cloth/house my children. The teller told me that she couldn't accept my CASH deposit because I my name was not on the account. She couldn't take cash!!!! She told me she could take a personal check or money order....a PERSONAL CHECK!! A personal check that can be easily forged and/or fake!!! Bust she could not take cash!! What kind of ridiculous policy is this?!?! I will never even consider using this joke of a bank and my ex-wife will be closing her account and taking her money elsewhere!! BB&T is worthless!!!!

I went into BB&T to put some money in a family member's account and the lady behind the desk told me that since I'm not on that person's account I couldn't do it at all. I'm the person's daughter. I went out to the car and told a family member I was with what the person had told me and when she went I'm they wouldn't even take it even though the family member I was with is her mom. I'm going to admit when I was walking out of that bank I called that lady a ** and said that they were all ** up just loud enough for them to hear me. I called my mom and told her all that happened.

I bank with the St. Augustine Beach Branch. Donna **, Linda **, Torrie & Gina are the best team of professionals I’ve ever dealt with. They each acknowledge you as you come in and take care of you asap. I understand BBT is merging with Sunbank which we had the opposite experience with and moved all our money out of. BB&T in St. Augustine is the Best!!! I hope merging with Sunbank doesn’t alter that, or maybe Sunbank can Learn from BB&T. Just Ask the St. Augustine team, they got it down.

Lack of accountability exist with personnel in the credit line increase department. BB&T employees don’t follow up with request made by customers. False information is consistently being provided. BB&T employees need to be trained better on how to provide consistent and accurate information related to credit line increase. BB&T could be a lot more customer friendly and has archaic processes such as requiring you to go a bank to update license information.

I had put a stop payment on an auto debit back in April. I was assured it wouldn’t come out. Well they took the payment out. Now I have overdraft fees. Called and talked to customer service and the person was like, "Well I see you have the stop payment so what will happen is tonight we will reverse it back out and put the funds back." I ask about the overdraft fee and she told me I would have to do a dispute and see if they could take care of it. If you pay 36.00 to stop a payment then the payment shouldn’t even be pulled from the account at all. I will be closing my account and going to another bank. Customer service is a joke. The girl was rude and wanted to rush me off the phone. Worst customer service ever. This is ridiculous.

I have been a customer of this bank for 30× years. They refused to recognize a power of attorney to cash a check. I will withdraw my accounts soon. They are rude and seemingly too busy to help. Do not expect this bank to help you. There are other banking institutions that are much better!!

Opened a HELOC loan with BB&T based on an advertisement for an introductory rate of 2.24 for the first 12 months then it was to revert to prime minus 0.01%. At our initial meeting and again at the the loan closing my wife and I made it clear that we wanted FIXED RATE for the duration of the loan. Our loan officer told us this was fine but we would have to pay an annual fee of $50 which we agree to do.

When I was ready to retire, I refinanced my mortgage with BB&T. The process was quick and easy, my bank rep was professional, and the interest rate very low. I'm saving so much money with this new low rate. And I save time making monthly payment online.

I have two Business Accounts and one Personal Account with this bank, plus 3 credit cards. Oh boy, how I've come to hate this bank... They make everything they can to drive you away. They have the worst customer service. They are NEVER able to help you over the phone. They make you go in person to the branch every single time. I really really really hate this bank. I'm closing all my accounts and going to a Credit Union instead.

The bank does everything to chase customers away.

I opened this account basic checking for my daughter. It is in my name, I deposited a 5400 check and they told me 7 day hold. I went to NYC due to the fact 7 day hold. It changed to a 10 day hold! The check had cleared within 3 days, the manager in Woodbridge, Va could not be kind enough to release the funds so we could continue our stay in NY but that’s okay! I am withdrawing everything and going to a bank that has common courtesy!

When BB&T bought out my local bank (National Penn Bank) they immediately closed my line of credit and when I tried to renegotiate a new payment amount (since the other amount was way too high for my recent income) they refused to work with me, I filed Act 91 and STILL they refused to work with my councilor hence forcing me to hire a lawyer. And still to date I'm working to stop foreclosure #2 (bankruptcy was dismissed and BB&T took advantage of my lawyer's mistake and refilled foreclosure) since my lawyer screwed up, and still they are refusing to work with me to come to an agreement.

Car loan. First time doing business with BB&T. The car dealer sent out a check which was not applied in the account after 2 week, a BB&T rep asked me to put a stop to that check since the address I gave was not correct. The check ended up making it to BB&T after I had coordinated with the car dealership to put a stop on the check. Called BB&T back and was given a new address and a phone number, after calling the number multiple times I called back to ensure I had the right address. I gave up since no one picked up the phone and the phone did not have a voicemail.

My auto loan was transferred from another bank on 3/2019 to BB&T. In the processes of all that the bank sent a letter stating I needed to call to set up my autopay through them. I called and did so... BB&T took my payment out two weeks earlier and stated that there was nothing they could do other than send me a check back in ten days. Mind you I have all my other bills coming out in the beginning of the month... Now I have to wait ten days for them to mail me back my money. And all they could say to me was, "Sorry we will have the representatives coached." What good does that do for me, other than some of my other payments bouncing. I’m so upset. I would not recommend anyone going with this company.

I opened a checking account about 2 weeks ago. When I did I was in the process of switching jobs. I moved to an area where a branch was not located within 700 to 800 miles. After opening the account and depositing $500 I did everything the bank asked me to do provide a proper identification. I provided answers for the questions. I provided funds for my account and when I was in the process of moving they locked me out of my account. They say for me to come into the nearest bank to check ID which I already provided in person and email. So I have no way to get to a branch. This bank stole my $. Do not bank here.

If I could give them no stars, I would. This bank is terrible. I opened the account under my name only and deposited a $500 check that had my husband's name on it as well and was signed by him in order to open the account. I had no issue at all with this check clearing. 3 months later, I deposited a check for an insurance settlement in the amount of $2,775 to the account. This check also had my husband's name on it. We both signed off on the check and deposited it in the account. The next morning, the funds were already showing as available.

A couple of months ago my purse was stolen when I went to the daycare to get my child. I noticed immediately and called to cancel my cards. I had both an ATM & Credit Card and canceled through the 800 number, told them to mark my account, & had the new cards on their way. After a few days, I got an email stating that my new credit card had been ordered & it was on its way but nothing on my debit card. I didn't think too much of it and 10 days later, I got the credit card but still nothing on my debit so I called & asked them if they ever sent it, they said they didn't and they would have another one sent in 10 days.

I am an accountant of 35 years and generally look at my bank transactions daily, however, I had to take time off due to having surgery on my foot. During this time, there were 4 unauthorized transactions that sent my account into an NSF nightmare. I called, emailed, and found out how to dispute these transactions. I emailed the bank manager as well letting her know what was going on so we could get my account in good standing. When I finally received a letter from them stating that all of those transactions were fraudulent and refunding monies, I found out that the bank had closed my account. Prior to this, I asked the bank manager why I could not log in and she told me to call an 800 number.

I have been with BB&T for many years and have had nothing but issues with them. Recently, I have been trying to close my account but have been unable to due to a recurring fraudulent charge. When I speak with BB&T about the charge they are rude and do not want to help. They tell me they will send the fraudulent form in but cannot take the overdraft fees off my account even though it is not my fault. Today, I went to deposit money into my mom’s account who is also a BB&T customer and they refused to let me deposit cash.

Ah, the old F&M bank in Mount Jackson, VA. Sweet, bumbling, and unimpressive. When BB&T took it over, all of a sudden there was online accounts, ATMs everywhere, and a great customer support staff. But as BB&T grew over the years, customer support really declined. The manner in which BB&T handles fraud incidence is particularly poor. They replace your card, but don't attach it back up to your profile automatically. You have to run around to their branches, deal with incompetent and poorly trained staff to get this done. Then there are the home loans.

They canceled my savings account without alerting me. They take at least a week to issue a new card when one is fraudulently used. They are rude on the phone when you try to get access to the money in your account. All this is extremely inconvenient when their banking hours are so limited.

My car loan was transferred to BB&T, basically BB&T bought the loan. Now when I call customer care they do not answer the call... After great difficulty I was able to connect to representative but of no use. They ask me to drive 1500 miles and walk in to their branch to clear the payment. Stay away from BB&T.

I tried to use my debit card at a restaurant and my card was declined. When I checked my balance it was 86.00. My purchase was 16.00. After waiting 45 minutes for customer service they said it was a computer error and they were working on it. I’ve only been a member since February so I’m not happy!

For some reason they are holding my opening deposit for over a week. The woman answered the phone was nasty and ignorant from the get go: "I don't know. I don't see nothing." How could this be a bank?

I called to check my balance on the 24 hr phone line and it had negative 36.00 balance and I spoke with someone that day to find out that BB&T had drawn 500.00 out of my account. What they said was a case adjustment and I asked what that meant and she said that maybe they deposited too much money in my account but could not tell me the reason until the money was taken at the end of the day and I was told to call the following day. So I am waiting to get my meds at the pharmacy of which now I can't pay for because of my negative balance. So I went without any meds for 2 days and nothing. They did helped the matter and I found out that back 4 months earlier I wrote a check for 700.00 that I thought had cleared my bank and it had but they only paid 200.00 instead of 700.00 and paid my mortgage only 200.00 as well.

There were a numerous amount of times that I contacted BB&T to notify them of negligent behavior on behalf of my contractor which includes VANDALISM BY MY CONTRACTOR, FINANCIALS MISCONDUCT AND A PONZI SCAM. I also notified BB&T that THEIR inspector (which I didn’t choose) but required to pay the fee for of unethical authorizations for draw disbursements. I explained many times that the contractor was using my loan money to pay for other client's construction projects.

My account was billed in error and I have provided the claim department with proof as the merchant withdrew the charge and they will not return fees they charged me. I have been a long time customer and this is not good customer service and I am now looking to switch to a different bank.

Construction Loan bait and switch. BB&T provided a home construction loan that rolls into a 15 year fixed rate loan with a contracted interest rate. When construction ran 2 months longer than 1 year, they terminated the contracted interest rate and used market rate plus some more BB&T special goodness. Which will cost thousands of dollars that was not in the original contract. Do not consider BB&T for a home construction loan.

Not gonna go into detail - it makes me too upset. Suffice it to say I have never ever dealt with a business that does not allow you to speak directly with a person. On the phone for 1 1/2 hours and nothing. Goodbye!!!

I am still very upset with the type of rude and disrespect I experienced at the BB&T Bank located on Midvale Ave, Philadelphia. The women bank teller was very rude and didn’t seem to want to help me. I wanted to make a deposit in someone else account, instead of her taking the time to explain why it couldn’t be done she just said, "No. You can’t do that," and walked away. I understand that each bank has their policies but to walk away while I’m still standing at the window talking is just rude. I’m happy that this not my bank and I would never bank here especially knowing that this is the type of person that you have representing your company. I will definitely spread the word of the experience that I had today.

So I had a checking account that was overdrawn and was trying to save the money to pay it off. My paycheck was suppose to come direct deposit into my account March 1, 2019, however, due to some fraudulent activity, my account was closed off and the bank just decided to hold it instead of sending it back to my employer. These SOBS decided to take my paycheck and use it how they wanted to and that was to pay off the account and never said a word to me about it! I called them to give them a piece of my mind and they go on with their bs about how they have a right and it’s in their disclosures. Well I have a right to know what the hell you do with my money! That was my rent money and you people now have me worrying about a roof over my head! Thank you for the ** headache! You people need to learn some damn ethics! I will be going to the BBB on you! Stay the hell away from this place! They’re crooks!

I moved, my daughter did not. Our accounts are NOT linked in any way. When I changed the address on my account BB&T took it upon themselves to also change the address on her account. They did NOT notify her of the change. When she called them to tell them she did not move and she wanted it changed back they said ok and changed it back, she received a confirmation email of the change back to the old address. She just looked at her statement and they changed it back to my address AGAIN and AGAIN NO notification to my daughter that they changed her account address!

BB&T has been the absolute worst mortgage company I have ever dealt with. They have a very faulty system and an uncoordinated staff. BB&T uses an auto-dialer system that never connects to an actual agent but instead hangs up on you. Due to this, I was not notified about an insufficient funds charge until it was already a couple weeks past due. I rectified the past due payment as within a week of an actual human calling me and was forced to start making my payments through wire transfer. BB&T ended up rejecting three different wire transfers and did not notify me, all while threatening foreclosure and sending people to check up on me at 7:30 am.

We have a checking, money market, two business accounts, line of credit, home equity and mortgage on a second home yet we have continued to have one problem after another with this bank and it deals with customer service. We are grandparents who frequently transfer two college grandsons money from one of our accounts to their BB&T accounts and they put a twenty-four hour hold on them. Understand this is from one BB&T account to another BB&T account!

I've been with this bank and had this account since high school (I'm now in my mid-20s). In the past, whenever I had issues with my account being inadvertently overdrawn, they would refund the fee even if I had made a refund request within the last year. Their policy at the time allowed representatives to override the system that only allowed one overcharge fee to be refunded annually.

I have been with BB&T for over a year now. I find myself walking away from them due to poor business practices. I left the branch at 10625 Philips Hwy, Jacksonville, FL 32256 because of such poor business practices. On 02/12/2019 I deposited a check at this branches counter and was assured it would clear 02/21/2019 (TODAY). I clearly asked on the 12th what time-frame it would be to clear this check. They explicitly responded 02/21/2019 (TODAY). As the reader might guess, it did not clear today. I walked into this branch to inquire as to why it has not cleared. They could not give me a direct answer beyond, all we know is that it is pending clear. We believe it will clear tonight at midnight. Once again, an indirect answer. I had them (BB&T) verify with the Check's Issuing Bank as to whether it had cleared on their end.

I paid off a company vehicle without one late payment, with BB&T. I then applied for another loan for another company vehicle. My credit score is above 800 with all 3 credit rating agencies and had the amount that I wanted to borrow, in my checking account. After about 4 weeks I was informed that my loan was declined. I received the letter with the information they used to decline my loan and the information did not coincide with the correct numbers showing with all 3 credit rating agencies. I have been in business for 5 years. I need to grow my small business but contrary to what BB&T says, they do not loan to small businesses.

Received an email this morning stating I received an overdraft charge with no transaction pending, my account is negative, I had an overdraft charge 7 days ago and now they are charging me for the same overdraft. 20 plus year customer and time to move on. Also applying for any loan or credit card your credit must be past perfect.No help to the little folks, will leave them to their stockholders and 6 figures customers. Good luck.

They are the biggest and oldest bank in our area and because of that they have the worst customer service. I had to take my husband to work this am and left the house without my wallet. My husband gave me his debit card to deposit some cash in the ATM, but the ATM was down. The teller would not allow me to deposit cash into our account because I didn't have my ID. What kind of bank won't take a cash deposit without ID. That's ridiculous.

I had many unauthorized withdrawals made from my account, to the tune of almost $500.00, over a period of 6-7 months. When I reported it to the Fraud Dept., I was told that I had made the withdrawals.

Customer service at BB&T is the worst I have ever had. Took out a personal loan at the BB&T and Chesapeake Virginia on battlefield boulevard. Took it out a week ago nobody contacted me. Nobody talk to me. Had to go over to the bank and find out that the loan was disapproved. Piss poor planning. Company really needs to look at their problem at this Bank. There is no service.

Last week I had a $1000.00 Zelle transfer bank to bank. It never was put into my bank account even though I had a confirmation # and the other bank proved BB&T had the money. It's been a week. I get a different story every time I call as to where the money is. I still don't have MY money. As soon as I do get it, I am change banks immediately.

I have had nothing but problems with this bank. I opened a business account and a personal account 7 years ago. Little did I know but they labeled both accounts as business accounts so our personal checking and savings accounts were not visible. After numerous calls over a couple of years to get these accounts visible to both my wife and I, I am informed that both accounts were set up as business accounts and I would have to close one of them. As frustrated as I was, I agreed and told them to ensure all accounts were listed in the remaining account. After 24 hours waiting as instructed, I went into online banking to find out that they didn't include my business credit card. I called again, waiting for almost an hour to speak with someone and asked why my credit card account wasn't visible. The customer service agent replied that I had to specifically instruct each account by name to be moved over to ensure it gets done. Really??

I received tax information a couple days ago regarding taxes that would be owed for payment on a credit card balance for my deceased husband of three years. long story short, I called several numbers seeking answers from the credit card services and finally ended up with Myrtle ** who said she was in charge of deceased accounts. My question was why three years had gone by with no notification from anyone regarding this issue to me. My address hasn't changed, my name hasn't changed and I've continue to be a customer for 15+ years. She said it had been collections for 3 years (news to me) and now the amount had been discharged. When I asked why I had not been notified, she didn't know why. My husband's estate has been completed for 2 years.

Opened my checking account today, will close it tomorrow. I asked them NOT to do a hard credit check, for check overdraft. They promised me they would not. The did! Website is joke. Tried to enter address for Target and would not accept it. This is the WORST bank I have ever dealt with. If you open an account, good luck navigation thru their archaic website.

I have been a customer with this bank since 1994 with over 35,000 dollars in my regular checking account. I tried to deposit ten checks that were given to me from June thru August 2018. These arrogant thieves refused to accept three checks because this bank has a 6 month grace period on checks. These company checks are from a Fortune 500 company with Billions in assets and money. This company is worth more than this bank. Having been a customer for over Two Decades and refusing bluntly to deposit those three checks, I will put my money in my Trusted Navy Federal Credit Union forever and fire this bank. After this fiasco with this bank, I decided to deposit all ten checks in my Trusted Navy Federal Credit Union money market account without a hitch. God Bless Navy Federal Credit Union. They are great and they value Veterans like me and my fellow service members who serve this great nation. Good riddance to BB&T. Never again.

BB&T Fraud Event - January 15, 2019 - I saw a charge on my account and did not recognize it. I put a hold on my account on the phone. I went into my branch and spoke with my personal banker about it. My first question was “Where is this draft of $** going to?” If he had researched at that very point, we would have saved ourselves a lot of time and anguish. Instead, I spent 3 hours with him going over my last few statements. Then closing the account and opening another. All the while, this was a draft for a new car I had purchased with a loan from Allegacy Credit Union. Allegacy Credit Union was nowhere to be seen on the statement, but was readily available to my personal banker, via a phone call or email.

Updated on 01/31/2019: So a few weeks ago BB&T at the Miami Beach branch on 41st stole $180 from me in overdraft. I showed them the proof where their mistake was and they just refused to return my money. I decided to opt out of overdraft and I watched my account closely. I made sure there was sufficient money in the bank and someway I just got an alert that Im being charged with overdraft again. This is the worst bank I have ever worked with! I still cant believe they can do this. They dont post everything online and give you fake availability reports so they can charge you later for something. They make millions with all the customers they do this to. I am a real estate agent and I will never have a client work with this bank. I imagine how they can fraudulently steal your money on a mortgage.

I know I probably can call the bank and talk to someone, but at this point, I just don't want to. I have had issues paying my car loan online, but this time, this was the worst. First of all, after being told by the recording, I will be on hold for 12 minutes, it ended up being 30 minutes. The person that finally answered, (I would have list her name, and I usually write their names, but I didn't this time). I will admit that after being on hold for such a long time, didn't make me a happy camper and her being very sarcastic, didn't help the situation. It is not always the easiest thing to make payments on their website, and I was only trying to get help with it. I feel as if all of her questions were very sarcastic. Now, because of her "smart" responses, I just hung up.

I am extremely upset with this bank. They tell you one thing and then do the opposite of what they tell you. They do NOT watch out for their customers and will take your money and not give it a second thought. Then when you try to reach people, no one will talk to you. I have two business accounts at this bank and in one of the account there was some activity that was not authorized and they let it go through (put me in the hole over 5000.00). They put my account in a negative balance and when I saw this I contacted them right away. Worked with them for weeks and did everything they asked of me.

My card was declined at a Chinese restaurant and a grocery store. I paid cash, however the transactions were still taken out of my account. Been on hold with customer service for 35 minutes. Would like to know what is happening.

I have had previous business bank accounts at other well known banks but decided to give BB&T a chance since they are just a few doors down from my office. While they have many of the same positives and negatives as some of the larger chains, I caution anyone looking to open a business account to go elsewhere. This is long, but worth the read. Allow me to explain:

BB&T Closed my account in August 2018, with a positive balance of $2,400 plus dollars. Keep in mind BB&T never sent me the remaining funds when they closed my account in August 2018. However, every month I get a statement from BB&T Bank about a service fee they are taking out of the account that they closed. Why have you not refunded your client monies in the account when you BB&T closed the account; and secondly, why charge a customer a service fee on an account that you closed 6 months ago. Looking to hire an attorney to file at $500,000.00 suit against this bank for fraud, theft and deceptive practices.

I went to my local branch in Shelby, NC today to transfer money from one account to another. They acted like they'd never done this before! I do this monthly so I know they can do it. The PIN pad messed up due to the fact the teller didn't know what she was doing. She looked at me and said she'd messed it up so she couldn't help me anymore today. Another teller was standing there watching TV and when I asked her if she could do anything she just shrugged and turned away. They've recently closed the branch that I went to for almost ten years so now this is the only branch in a twenty mile radius. Even though it was further away I went to the other branch and they were able to complete my transaction without any problems.

the counter in front for the teller. I ask her if I can get two $10.00 bills (as I start to hand her the money) she said "DO YOU HAVE AN ACCOUNT", I said I would just like to change my $20 for two $10's. She starts getting snippy and said she can only do it if I have an account. I asked to speak to the manager, he came over and repeated the same thing about needing an account. He said I could open an account and then he would help me.

This has to the most incompetent online service I have ever "Tried" to use. Notice the word tried. I have had a mortgage with them for over a year and only been able to access my online account 2 times. I now have to go into the bank to pay my mortgage payments. I have set and reset and set and reset...my security questions and answers. Each time I write them down and store them away for my next failed attempt at logging in. Each time it ask questions I have never answered. Then you call them and they act as if it is a huge task to take assist me or even take a payment. I have never seen a company that is so difficult to give some money to. I do my personal banking at NCSECU North Carolina state employees credit union. I will be looking to change my mortgage to a bank that is actually willing to accept my payment and not act like it is a matter of national security to show me my balance and when my payment is due.

In 2008 my brother lost everything in a failed vacation development in NC. BB&T provided loans that they shouldn't have made and lost money too. NOW Christmas 2018 they have served my destitute brother with a search and seize warrant to take his household possessions and his car away from him based on their 10 year old loss. He has been in negotiations with them for a year trying to settle this, but they decided to wish him a Merry Christmas with THIS!!! Shame on you BB&T!

Ok so went to use my bank card and declined. Called 800# and they said acct closed. They said I ordered a new bank card. I laughed said, "** really?" I said, "No I didn’t." 2x this has happened. Also I can’t drive anymore. Too sick. I have ID but it’s expired. The wench put a note on computer not to let me get any money out till I get new ID. Well kinda hard because I’m really sick and I can’t take bus and can’t stand in line. They don’t care. So now I’m waiting on new card to come that I again did not order and I have no food and I need to get dog food but they don’t care. Think I'mma call headquarters.

BB&T charges you a overdraft fee if your account goes into the negative for a pending transaction and then charges you a second overdraft fee once the pending transaction post. So they are charging you twice for the transaction and then giving you two overdraft fees. When you try to talk to a representative they act like they don’t understand it all.

All employees on this bank is no experience and if you need cash a check you have to wait 40 minutes and if you request a code he send it to you after 2 hours. Keep your money in your pocket is better for you so please stay away from headache.

I am more than upset and this is one Bank I am never going to stop filing about. I will file ten years from now. I had a direct deposit from work which usually goes into account Thursday evening and posts on Friday. Two days after my deposit I started paying bills and never once went over my deposited amount. I got overdrafts fees totaling over $400 $144 on one day $144, the next day $36 plus $36 the day after that. When I called for answers and went into the branch I was lied to. Told to come back the next day. The next day I went back the bank was closing for good moving furniture out.

Our house burned down two years ago. We had insurance through the bank. Insurance has cut us two checks. Which were both lost. The last one we even endorsed at our local bank. And they still lost it. Tried to foreclose on our house and the check is more than enough to cover what's owed. Been over two years and my wife and I and two kids are still homeless. Don't know what to do.

13 yrs. & 4 months on a interest only loan & a beginning balance of $54,200 is now $52,059.13. Interest paid in that time. $26,174.13 missing 2006, 2017, & 2018. I searched about what the time length is on a interest only loan & it is about 5 yrs. I feel like I am being taken advantage of.

I have been seeing the fraudulent trial credit and debit in my account from different people several times. After he/she checked that my account is valid, they withdrew money out from my account. BBT should stop this type of transaction and arrest those people. My bank is Bank of America. Unfortunately, Bank of America could not do anything for us. It is a very bad scam.

My mortgage was sold to BB&T bank a few years ago, I haven’t had a lot of issues with them until this year, but they have sure made up for it. At the end of 2017 I changed my insurance company, I notified BB&T in writing like I was told to do. In February I got a notice from BB&T saying I owed another 3200 in my escrow, it took 6 months of fighting with them just to find out that they had paid both insurance companies instead of just the new one. It is now November and I have talked to multiple people at the bank and got nothing but lies from them, saying I missed a payment over this insurance deal, I have sent copies of all of my checks for the entire year and just get ignored. This is the most dishonest bank I have ever seen in my life, if you have a mortgage with them, change banks if you can.

I recently sold a house in Georgia because I was moving to Arizona. I was in communications with my local banker at BB&T throughout the process and told him we were moving to Arizona and would be buying a new home. When the Georgia house was sold, the proceeds (nearly $100K) was wired into my BB&T account without any problems. The problems arose when I tried to buy a home in Arizona. BB&T would not allow me to wire money out of my account unless I appeared at a branch in person. I offered to get an authorization letter they required notarized at a new bank, but they wanted to see my face. The closest BB&T branch to Arizona is in Dallas, TX.

Had the same account for almost 30 years from First Virginia to Farmers and now BB&T. Stuck with them through some rough patches like when they sold my mortgage THEN they started charging me a service fee on my checking account because I didn't have a mortgage with them, the day of infamy last spring when nobody had access to their money (that made national news). But the final straw was them putting a 10 day hold on a check I desperately needed because it was "unusual activity". WTF!? Did you just accuse me of criminal activity???

I've been banking with BB&T for some years now and I am very disappointed at the fact that the atm at Boone trail location in Fayetteville NC is always broken. It's been a real pain as to this place is close to my home and anytime I go to deposit check or cash or get funds out it's broken. I am surrounded by other banks First Citizens, Wells Fargo as to which I am seriously thinking about switching. Please fix this problem.

Excessive charges when calling off hours for questions concerning transactions. Also customer service at Adamstown branch is pitiful. Plus always denied for a loan or cc. This bank is nothing more than a political bank for millionaires. They have no respect for the low end customers. Every time you call to question a transaction they come up with answers unrelated to the issues at hand. Claim they dispute issues concerning the customer when in fact it never left the office. Now they tell customers to leave and find another bank. Unfortunately when you have SSID and pension automatically deposit it's hard to do that. However I rate this bank the worst I have ever had. I statement is BB&T stop buying out banks 'cause you ** them all up. It was better when it was Susquehanna 'cause they work with the customer.

BB&T loan department is the WORST!! Went to the bank on a Saturday to apply. Got a phone call EVERY DAY to get more info from us. My husband & I have been banking with them for 15 years...he's been with them 27 years. Today (Fri) they call to say we've been denied & proceed to explain why. I cut the woman off & said no need to explain, my husband called USAA & we got approval already...SAME DAY TOO!! Then told her they were a joke & that we would NEVER refer anyone to them. Let me mention that this woman also called me today to get info that we gave to her on SATURDAY!!

This bank is the worst. I work in the business and help people get loans all the time. I have worked with many different lenders. This one is the worst. They do not properly pre-qualify buyers, employees rarely answer their phones, horrible follow-up and ultimate lack of performance will cause your transaction to fail, at your expense. Stay Away!!! Go to your local lender and avoid Big Banks especially BBT and Bank of America. They are the worst! Can't say it enough.

I never write reviews but BB&T is the worst bank ever. Please do not bank with BB&T. This is a fraud banking company. They charged me $72 for being overdrafted $23. They claim they can only waive one fee every two years. There were fraudulent charges on my account and they allowed the charges to go through even though my account was already in the negative and charges me a $144 overdrafted fee and I had to wait until charges clear to be refunded. They then declined my dispute and refuse to give me my money back. Took two months to be refunded. If your account is $75 overdrafted they will not allow any charges to be made on the account but if it’s $100 or more overdrafted they allow charges to go through on your account to charge more overdrafted fees. This bank is terrible and the customer service sucks. I will be leaving BB&T I have never experienced the amount of disappointment with a bank that I have with BB&T.

BB&T has shut down my card every time I've turned around. Last night after running out of gas on I 75 I walked to gas station to get gas. You needed cash for deposit to get gas can! So I went to ATM my card won't work. I walked to a BB&T bank there ATM rejects card. After calling the bank no answers or can't help is all I got. I ended up sleeping if you can call it that in my car on a 38 degree night Just to wake go to work by foot. Call BB&T 3 banks could not understand the code used to turn off card was no help. I called complaint department was told they would file a form and someone would call within 8 days lol. One more don't plan on using online banking if you’re thinking of using BB&T. It's never correct changes your balance even when nothing has gone thru account and it goes offline all the time. And if you call complaint department you cannot get a number for corporate office. The operator owns the company.

After a 45 minute hold since the initial customer service person refused to give me a payoff it seems if you want a loan payoff you have to FAX a request into some "special" department if you are doing a refi but no one at that department can give you a payoff over the phone, or even by email. Today is 10/22 and I wanted an 11/1 payoff since that is the day my payment is paid electronically by my bank.

My granddaughter lives with us, she was involved in a auto accident, other person fault, totaled her car. After two months of dealing with the other person’s insurance company, we finally got an reasonable settlement. My granddaughter received a check and she deposited it on a Friday, it was a large amount, BB&T put a 7 day hold plus 2 weekend which amounts to 11 day. I went to the bank and asked them why. I asked to talk to a manager, the teller told me that no one was there today, so I had to talk to the teller. She told me that it's up to the bank, at their discretion to hold the check, and that there was nothing that we could do about it. My granddaughter has be without a car for two months. Now she has to wait until the bank clears the check, and they are wrong about nothing we can do about it. As soon as the check clears, GOODBYE BB&T. I have heard many other horror story about this bank. DO NOT BANK AT BB&T.

This company is a fraud!!!! DO NOT sign up with this bank PLEASE. They steal your money. If you don't have enough funds and an automatic payment tries to come out they will still charge you $36 without the automatic payment going through. This company is the worst. I WOULD NOT recommend this company. My banker did not tell me about this until I called customer service. I've been with this company for over a year. PLEASE SEEK ANOTHER BANKING COMPANY!!!! Closing my account tomorrow.

Mad I have to give them one star. Been a customer since taking out a jumbo mortgage 8 years ago. Opened two checking accounts at same time to facilitate payments and for expenses for a rental property. Opened two credit cards for same purposes. Started having problems immediately applying payments to wrong accounts, holding funds for abnormally long periods, their auto phone system is archaic and ineffective getting you to anyone who knows what they are talking about - or even harder somebody who can get anything accomplished.

So upset I had to even give one star. I've been branching with BB&T since they were Susquehanna. Never had any issues until BB&T took over. And now I always have issues. The newest issue happened Friday when they took money $280 to be exact from my personal bank acct and put it into the negative one of my husband's which my name is just on but I never use. He only has one card for the acct. I only use my personal acct and a separate joint acct we have. Anyway, my husband made 2 purchased using the wrong card since the cards are exactly alike. He didn't know his mistake since BB&T let the purchases go through. He spent about $45 total between two stores. Well I don't notice until a few weeks later when I am helping him check his acct that it's even negative. So he assures me he will pay it. So I don't worry about it because I don't use that acct.

I opened a Savings account 7 days ago, since BB&T recently financed my used car purchase. I thought this would facilitate ease of making payments, so I could transfer funds to the account before the payment was due, and schedule an auto-payment. So far, my funds are still on "Administrative Hold" after repeated inquiries. I was told 4 "business days, but today is the 5th business day. The account was opened online with a fund transfer, not even a check! So the funds are already out of the other account... So what is BB&T doing with my money, while I do not have access to it? I have emailed "my banker" from the site, and was told he requested the hold to be released. I will be closing this account later today, if they are not released in the next few hours. VERY DISAPPOINTED in the way they do business. Unfortunately, I am stuck with them for my car loan... UGH!!!

BB&T closed our account for no reason after my husband's new business began to receive payments through the account. We have been a long time customer and just started receiving payments to our account from a new income stream. They flagged this as fraud and closed our account. They would not talk to him on the phone and said he must come into the branch and prove his business was legitimate. He had to travel to Miami to show all his business paper work, but before he got there they'd already closed the account.

BB&T is usually good, I’ve been with them for 4 years and have never had a problem until now. However this problem is so beyond frustrating that I don’t even want to have an account with them anymore. Their overdraft fees are complete **. I paid someone $1,700 through Venmo and BB&T didn’t take it out until a week later! Since I technically still had that money in my account, I spent some money on food that I knew would take me into negative balance IF the 1,700 was taken out. However, I also had another sum of money that was being put in, but was still processing. So I knew it’d be fine because even though the money wasn’t in yet, it would be by the time I was charged the $1,700 and therefore I would not go into the negatives.

Just recently, I received a call from BB&T's fraud department, telling me that they had stopped a transaction from Utah. In the past year, BB&T stopped a charge from New England that was for meeting people online. Another time, I was in Sam's on the East coast, shopping for the month, and picking up medication. My card was denied, the bank had put a stop on it. Naturally I was upset, so I opened up my iPhone to call BB&T and discovered where I had missed several calls from the bank. I knew something was wrong and most assuredly, charges for a hotel reservation and charges at a restaurant from California were being stopped by the bank, and they were calling to see if they had acted accordingly. Embarrassment of the card being denied at Sam's was quickly forgotten. BB&T are not perfect but their diligence in monitoring charges far overrides their imperfection.

Please stay away from this bank! I got an alert that a transaction came through on my account. I immediately called the bank to report it as fraud. While on the phone with the bank, TWO MORE went through. These people had the nerve to tell me that they couldn’t do anything until the payments posted. I called back the next day and reported these transactions as fraud and a claim was filed. The following day more money had left the account but with no transaction history which put the account into negatives. I had to act out of my charting order to get the claim expedited which still had not been resolved. When/if this account is rectified, I am closing the account and going the other way! Stay away!!! They suck!

I had a check that I wrote on a Friday afternoon to a vendor. I had deposited a check on the Monday before and it was returned. I found out on Saturday so on Sunday I deposited cash to make sure I had funds available I wrote on Friday after 5 pm. On Monday the check came through the account, I was showing the cash being deposit on hold. Who place a deposit cash on hold that I did they did before? They paid the check but they charged an overdraft with the cash being in the bank. They are thieves!!! Worst bank ever!!!

Stay away from this bank from Space if you have the ability to do so. I have thousands of dollars on the account but they blocked my card for security purposes cause I was trying to send some money thru Facebook to my wife which needed the money cause her car broke down on the highway. I understand security measures and I appreciate that but I have been on hold for the last 5 hours with BB&T and she is still stuck there with our little baby. Stay away from this bank.

From day 1, BB&T is very unprofessional and will do anything to suck your money out of your bank. They will send someone to drive by your house if they do not receive your payment on time and will charge you $20 for driving by. Why don't they call and ask you if you have sent in a payment. I sent $217,000 to BB&T to pay off the mortgage loan on August 15, 2018, but they said they cannot apply the money to my account until September 1st for various reason. I believe, they just want to charge you the interest for 15 more days is the reason. They stated they will make sure, we do not get charged for the extra 15 days, and the pay off amount would be the same.

I have been a BB&T customer for 3 years now. My local branch in Hampton, South Carolina is WONDERFUL. Fast, friendly and efficient. Especially branch manager Ms. Kathy **. If I have the funds I'm sending her and all the ladies a fruit basket for Christmas. I'm very satisfied with them. But the company as a whole is officially my enemy. I hate it with a passion.

I had fraud on my account approx. $1,000 worth of fraud. I immediately tried to dispute it, but was told that the transactions were pending & I had to wait. The transactions posted & then I was told it would take 5 days to resolve. This is a business account. A few years ago I had a similar issue with Chase on a business account. They credited me immediately pending the investigation. I have had a BB&T mortgage for over 13 years & we have numerous family accounts, they suck. In branch sac. is good, but the company as a whole is outdated & sucks. Every time I call them, I'm on hold for at least 20 min. They have flagged my card for fraud in error & they don't send a text or email, you are just looking like an idiot.

Updated on 04/23/2019: Since opening a business credit card with BB&T Commercial Card Services, I have learned just how badly a bank can be. I used to think Wells Fargo was the worst (and it's pretty bad), but BB&T has taken the crown for worst service in every possible way. I have a credit card to pay for certain purchases relating to my business, as any business owner would, but I rarely get to use it. Others get to use it, but not me. More on that in a minute. First, they have banker's hours, so when you could really use their help over the phone, they aren't there. If you do manage to get a human being, after waiting upwards of 2 hours on hold (and pray you don't get "accidentally" disconnected when they finally answer), they will tell you that you will need to go into a Branch location to sort out whatever issue you're having.