BB&T Reviews

I was given a Bad Faith estimate. I paid 5k more at closing than what I was originally told. I could not get real concrete answers on why and the answers kept changing as well. I would not recommend them as a lender when buying a home.

I moved to Charlotte last year and opened several accounts at BB&T. I must say, this is by far the worst bank I've ever been associated with. They won't answer the telephone or return calls from the branch. Call to any support for online banking take extremely long. I recently had the drive up assist me with a wire transfer and had to sit at the drive up for over an hour. Again, I've left messages and emails for my personal banker and most of the time nothing is returned. One time I did a walk in and they had one teller helping both walk in customers and drive up customers. I should give them negative stars.

Your institution recently was kind enough to return an overdraft fee. We since then have gathered two more overdraft fees. As your institution is managing our finances and both my husband's and I's direct deposit paychecks. It is obvious that you are well aware of our upcoming paychecks that are being directly deposited into our account, which is in your institution.

We deposit money from one account to another bc we needed to moved 15.00 over to one account to another. We get up next am to find out that charged us a 144.00 in over-drafted when we showed in the positive after moving 80.00 to cover the 12.00 oopps over and it doesn't say nowhere on their website they have a 9 pm cut off time for Zelle and if it was me, I would never bank WITH BB&T ever again. I have been banking with them for years and they have done me so wrong....

I do not recommend banking with BB&T for your business needs. They lie just to get your business! I asked specific questions to ensure this checking account would be compatible with my business needs and was told it was. After signing up I attempted to do these transaction, that I was previously told were possible, and couldn’t figure it out. I then reached out to their supposed and was told “with this business account these types of transactions weren’t an option.” THEN WHY WAS I TOLD IT WAS BEFORE?!?! I 100% would NOT have chosen this account if I would have been TOLD THE TRUTH! Also, they did nothing to try and resolve the issue or see if there is a different type of account that would work. They simply acted like my needs were not important and moved on. I am VERY dissatisfied and will be finding a new bank that can TRULY meet my banking needs.

It's 4:30 pm on a Monday, no holiday, so WHY are all BB&T banks closed, even though their website says they are open? TERRIBLE customer service. I've been to 3 branches in the past 2 hours, to find NONE are open. Been a customer for 25+ years, and have had zero notification of random closures. Was a "Bank Holiday" declared by the federal government that I am unaware of? Are businesses using the COVID excuse in excess? Yes. So tired of this.

Well, first off I'd like to say I've had a checking and savings account with BB&T for 15 years. In these 15 years I haven't had much issue with BB&T and the staff I interact with in-person are always delightful. I'm a young adult who never took student loans and never used credit to this point in my life, meaning I do not have an existing credit report. Late to the game, I know, to get a credit card and begin building credit but the time has finally come. I go to my local BB&T branch to discuss applying for a credit card, I submit the paperwork. I wait. I ended up having to submit the paperwork, 3 or 4 times? According to BB&T's credit department, my 'credit score' had an error code that suggests fraud.

It is IMPOSSIBLE to call the customer service line and their branches aren't much better. If you would like a bank who responds in a timely manner, cares at all about you, or just has any sort of customer skills: don't bank here. And good luck with the phone menu. You basically have to trick them into thinking you're opening account to speak to an actual person. It is the worst banking experience I've ever had. Now that I'm in a new state, I FINALLY get to drop them.

If I could give BB&T a negative rating I would give you a negative 3. I never choose them to begin with, I was a customer of mainstream Bank and BB&T bought them out. My account has been hacked into 5 times now, and yesterday after staying on the phone with the fraud dept over a hour, I was was told there is no amount of time to be expecting this claim to be handled or my money refunded. I have changed my debit card 5+ times because that seems to be their answer for everything. I was also charged a overdraft due to fraudulent charge and when I asked if I was going to refunded my $$, he just started reading a script ignoring my question. It is not a curiosity of refunding someone their money, when their money they put in your bank was taken and not authorised by the customer.

I applied for a mortgage with this company, I gave $500 for an appraisal. BB&T never had the appraisal done, it's been 4 weeks, my agent Treva ** won't return my calls. I want my money back to go with a more reputable and responsive company.

Somebody kept trying to take money out of my savings account which was empty to begin with so they let them do it every day which cost to me $36 each time. So now they closed it and they want me to pay a closed account that's all $36 fees. Not happening. They've already got enough free money off of me.

BB&T/Truist Bank was my lender for the home mortgage and both of my loan officers Evette ** and David ** did an amazing job in completing my application on time and answering all my questions. I'm very pleased with the rate I got from BB&T and customer service provided to me as a client. I would highly recommend!

I made a business deposit on July 31 at my local BB&T bank. Since the merger with Suntrust they have become a horrible bank (not surprised as Suntrust is a terrible bank). The teller made the mistake of not noticing a mortgage company did not endorse the check (it was a three party check). The mortgage company turns out to be Suntrust, so the issue should have been easy to resolve since the merger. Shame on me for thinking that. Today is August 25 and BB&T is stealing the funds basically from that deposit, they have not put any funds into my account and it's been almost a month! I have tried several 800 numbers with both BB&T and Suntrust, no one wanting to help resolve the issue. They keep mentioning the processes, the red ribbon BS they have to go through. There is someone up the ladder that can make the decision to just fund my account with the deposit, they are just a pathetic bank that will not do it.

THERE SHOULD BE A NO STARS OPTION. I began an application online in the early afternoon on 8/3/2020. A few hours later I received an email from Michael **, which I did not see until later that evening. I replied that evening at 7:37pm, but of course I did not receive the courtesy of a return reply until the following morning. I stated that, "I had not finished the application, and I was in the middle of editing the debts listed, 2 of which have been paid off as of this past week", and one balance that I paid down $1000.00.

I banked with BB&T for over ten years with no complaints. I was hacked back in June. BB&T blocked my account. I had no access to my money. It took me two days to get through to the correct department. They were rude to me. Blamed me for the hacking. Closed my account and held me responsible for what the hackers did. I emailed both the CEO and president and neither one of them responded to my emails. They forwarded my emails to the analyst department and they refused to refund any of my money. I had to go to another financial institute and start over.

There is always someone available to help answer your questions and to make sure that the customers are happy and satisfied should you encounter an issue or problem. Sometimes it is hard to get to the right representatives for some issues that are urgent but with persistence calling you will get someone to help you mainly when it is on the weekend or after normal banking hours. I would give them high grades overall.

I have had good experiences with BB&T until they merged with TRUIST. I have had mortgages and HELOCs. During a recent streamline refi (IRRRL), BB&T went awry. I had to call their Executive Resolutions office in North Carolina to get their Subordination department to do job and re-subordinate. This transaction was to merely reduce my interest rate on my primary mortgage. Apparently, an internal BB&T process is to request an appraisal and conduct a loan-to-value (LTV) verification. The original note was secured with my home using an 85% LTV and an appraisal of $940K. BB&T decides now to use an arbitrary selected value of $775K called a “desktop appraisal” that was well below ($165K) the original appraisal of $940K; which was the basis for the HELOC.

I held a Business account with BBT for over a year, during the pandemic a charge was made to my account without my knowing, I later made a purchase which in turn sent the account into overdraft. I contacted the company that had made the charge to account and they corrected it. Added the funds back to my account. After several weeks and long hold times and calls I was finally able to speak to someone at the branch level, as it seems the 1800 customer service was working from home and had no interest in helping me, I would be transferred from one dept to another and subsequently disconnected. Well, the young lady looked into the situation. Agreed to have the bank fees remove, however she said she could not do so. She would have to submit it another dept and would get back me. I never heard back.

This is the worst bank I ever had. I wish I never switched banks. The 7/13 a payment didn't go through. Deposited money on 7/17 to pay a bill. Woke up 7/21 now he overdraft my account. Account was positive for seven days. They claim they forgot to withdrawal on 7/13. They closed my daughter savings without telling us and she has direct deposit. We looking for another bank.

I had troubles with this Bank from the start I used them for some banking needs. But I will not say this for every banker in their organization, however for the majority I ran into they are very judgemental and discriminatory. If your skin tone is not of a lighter tone then you are question about your profession as well as any other business you may handle inside certain branches.

BB&T is the most insensitive bank I've ever done business with. It's the middle of a Global Pandemic, and I'm out of a job. I haven't worked in now 3 months. I cleared up the negative balance in my checking account, and they even refunded me fees. The next day they sent through another fee, and closed my account and locked me out of the online platform. I had no idea what was going on... No warning, no indication from the client services rep I'd spoken to a few days earlier. 45 million Americans are out of jobs since the Pandemic started. You would THINK they'd have something in place to help customers. They literally gave me fees back and then charged them again then next day! I received no email, phone call or anything letting me know the status of my account. PEOPLE make up the banking system... Working class people! Maybe they'll be better as Truist, but I doubt it!!!

BB&T is the worse bank ever, they hold your own money for I don't know what reason at all. Then when you call them you talk to different people and they act like they don't know what's going on.. I wouldn't recommend this bank to no one not even cats and dogs. I'm surprise they still in business.

I recently closed my account with BB&T bank due to their lack of customer service and their unwillingness to accommodate their customers, especially during this pandemic. I had well over 6 figures in their bank and I needed to send a wire transfer to a title company. When I called them to do the wire transfer for me, they said I would have to come to their drive thru in order to process the transfer.

Be very careful in dealing with this bank. You can't believe any assurances the staff at the Fairhope, Alabama branch gives you. Their misrepresentations cost me about $30,000. If you would like details, you may email me at ** or call me at **. Again, beware of this outfit.

I use BB&T. They take my money, hold it then close my account. When I call I ask where my money. They say go back where I come from. I say, "Ok but you still have my money." The girl say, "What’s that got to do with the price of rice in China?" I come from Vietnam. I think they don’t like Asian.

I use their BB&T app to make online payments and have done so since the first payment. I was charged a late payment penalty on my credit report after making an on time payment because it was issued to principal and not interest. Proof of all of this on my statement as well as theirs. They don’t call or email me until I find out after trying to close on a house that I had a late payment. Drops my credit score by 100 points. Can’t close on the house. Talked to several people. Finally had someone tell me they would take care of it and it would correct the penalty with the credit reports.

I’ve been with BB&T for a while now. The app was late updating and I transferred my money from checking to saving then later on I found out that my account was charged a overdraft fee. I explained the situation to the customer service and That this has happened before and they said yeah. They won’t give it back. I’m about to move to another account so hopefully the new account will be better. I would not refer BB&T to anybody at all. Worst bank experience.

I have been a BB&T account holder for a few years now, and one of their policies is to only reverse 1 overdraft fee every 2 years I believe. In the very beginning of the pandemic before the economic shutdown, I had an auto pay bill go through while waiting for a paycheck that never came. Knowing it wouldn't be reversed, I just ate the loss. But then my wife and I were both laid off of our jobs, and my side business fell flat. After having 2 overdrafts come out of my account this week, due to recurring bill payments, I decided to call and see what support I could get knowing that even if they reversed those 2 fees, the bill payments would still have my account in the negative.

I have been with BB&T Truist since our bank changed hands from Susquehanna Banc Shares. Loved it when they were in but BB&T Truist is horrible. They are slow to put money into my account and then I end up with fees but they sure are quick enough taking the money out of your account. They don't respond to messages written and they always have an excuse for something they do that they shouldn't be doing. It's an overall horrible bank. I will be transferring my money to another bank I already have money in. I have a CD and I have it roll over only to find out the interest rate is horrendous. They are giving me a whole whopping 1/10th of a percent. I have never had that before when I rolled over a CD.

My estranged husband stole a blank check from my home, forged my signature, and cashed it. I reported this to the police as soon as I noticed it in my account. I have had to explain multiple times that we have been separated for about 10 months of our 1-year marriage. He has asked to return several times, and it has never worked out. He told me he wanted to work things out with me this time, and we even attended a counseling session, which was his idea. So I had no idea he planned to steal from me.

I was told by a representative that because of the pandemic there were waving overdraft fees. Bb&t gave me 180 in overdraft fees. They went back on their word and gave excuse after excuse as to why they couldn't do it. I have been a customer of bb&t since the late 90"s and this is how they treat me. I'm very upset. I am seriously considering changing backs and would not recommend them to anyone. Very unsatisfied customer!

I've been using them with all of my mortgage loss for over eighteen years. I wish they were all pleasant times, unfortunately, I've had my share of difficulties. I'm getting to the point where I am just old and realize it's only about the money and not the person anymore. That's what is sad nowadays.

BB&T/SunTrust worst small business service. I have my Merchant & Checking accounts with them. Wanted a pre-approval of auto loan to shop a vehicle, as everyone knows the advantages to have one before going to a dealer. The banker and loan officer turned me down telling me some stupid rule book/bank policy that they cannot do my application until they have a VIN number, in spite of my businesses, great financials and cash flows as per their own admission, by the way my per-annum merchant fees pays almost the same amount of the loan amount.

I was an existing customer, so I expected some streamlining of the process, since they had all my data. Wrong! Even though I was taking a second loan of the same type, with an excellent record, etc., the loan process was long and tedious. The cheerful "apply online" link was misleading. If I had known all that upfront, I would have gone with a more online-only presence.

Bank failed to send new card and won't provide a tracking number. I have been a customer at BBT (Branch Banking and Trust Company) for four years with a clean record. My debit card expired on February the 30th. First, I received an email asking me to activate the card and telling me that if I hadn’t received it, to contact them. The person I contacted on the 20th didn’t know how to advise me, confirmed that the card had been sent and didn’t have a tracking number. She wasn’t sure whether requesting a new card for $30 would be through a tracking number shipment method. She told another option was to wait a few days.

My family and I have been banking with BB&T for several years now and we have never seen a bank that takes so long to clear transactions when using debit! Debit transactions take as much time as doing Credit! As of right now 2/25/2020 I have 15 transactions pending starting from Friday of last week!!! When you swipe your card over the weekend it takes the bank until that following Thursday to clear the transactions! When I banked with Bank Of America when you used debit and you had sufficient funds in your account it cleared and posted the same day! Debit is like cash.. Credit is like writing a check! So if debit is taking that long I should do credit instead???? That’s the only thing BB&T needs to work on when it comes to me as a customer of their company...

My Husband, James **, has been with BB&T for 22 years. He recently encountered a problem banking with BB&T when He was misinformed and became a victim of fraud. Now, it seems like BB&T is only interested in protecting themselves instead of the financial wellbeing of a “valued customer”. My Husband was recently contacted by an agency, inquiring if he was interested in a potential Project Manager position opening close to us. He was contacted for a phone interview and completed 3 out of 4 weeks of a training course that was required for employment of the company.

I've banked with BB&T Twice over the years and regretted it both times. I had an account with the one in Tabor City NC/Loris SC and they were always compounding fees for small overdrafts or mistakes quickly reaching $300+ in just fees over a small $2 transaction. Their Balances are never correct especially at the ATMs, I checked my balance at an ATM once, print out and all. Was expecting a deposit to hit and based upon the balance it looks like it did, I had no reason to think otherwise... Lo and behold after spending said balance I was in the negative with the fees again, I brought in the printout from the ATM to dispute and they basically told me that I cannot believe what the ATM says!!!! WHAT!?

On February 3 2020, I had a bad experience at BB&T, Volvo Pkwy Chesapeake, VA. Because I am familiar with BB&T banking policies, I decided to try the BB&T on Greenbrier Pkwy, Chesapeake, VA. When I entered, I signed in and took a seat. The customer service representative was helping two clients and informed me that she would be right with me.

My church has banked with BB&T since 2015. I have always received impeccable customer service until Monday, February 3, 2020. I started my own business and went to BB&T, Volvo Pkwy, Chesapeake, VA to open an account. There were a few people in line and once I told the teller what I needed, she asked me to have a seat. There were no representatives sitting at the desks; however, I could see three representatives in an office talking.