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I had fraud on my account approx. $1,000 worth of fraud. I immediately tried to dispute it, but was told that the transactions were pending & I had to wait. The transactions posted & then I was told it would take 5 days to resolve. This is a business account. A few years ago I had a similar issue with Chase on a business account. They credited me immediately pending the investigation. I have had a BB&T mortgage for over 13 years & we have numerous family accounts, they suck. In branch sac. is good, but the company as a whole is outdated & sucks. Every time I call them, I'm on hold for at least 20 min. They have flagged my card for fraud in error & they don't send a text or email, you are just looking like an idiot.
We opened a BB&T Business Credit Card (and Business Checking... But that's another complaint) in March and have yet to be able to use it on our business expenses. Every time we try to use it to pay vendors, suppliers, and other business-related expenses, BB&T declines the charges. Every. Single. Time. We have been on the phone with them now for many hours over the past few months trying to sort this out. Every time they say it's because of fraud alert and it's there to protect us from fraudulent charges. According to the phone reps, there is literally nothing we can do about it.
We asked if we called and told them ahead of time we would be in NYC for a trade event and would like to use the credit card there, would that prevent the charges from being rejected... THEY SAID 'NO'! A credit card that cannot be used because it is rejected EVERY. SINGLE. TIME. Is useless for a small business owner. Today, our card was rejected AGAIN when we tried to pay a vendor with it. WE'RE DONE WITH BB&T. This is the worst banking experience I have had in my 51 years on planet Earth. As soon as this event is over and I can do the research, we are switching our business to another bank.
I have been banking with BB&T since before with Susquehanna Bank. I have never been very happy with BB&T, especially since no one in my local branch with whom I had a relationship is still there. I had opened a savings account 2 yrs ago for the specific purpose of transferring money into it from my Vanguard account. Money never stayed in the account and it was almost always at a zero balance. This purpose was explained to the banking person who opened it. For almost 2 yrs there was never an issue.
10 days ago, I transferred money from Vanguard. On Tuesday, I checked my BB&T accounts on-line and the account I set up to accept the money from Vanguard was gone. Upon calling my local branch, I was told it had a $0 balance in it for 2 months and at the discretion of the bank, it was closed. I was furious. I had never been contacted. I had never been told I needed to keep any amount of money in the account or I would have. Now, what is really egregious is that the money has still not been rejected by BB&T and returned to Vanguard. It will take up to 2 weeks to be returned to Vanguard!!! So, they can sit on my money and make interest. I was not able to use the money for the purpose for which I originally transferred it. And, I am not able to make money on it in my Vanguard account. I would be very careful if deciding to bank with BB&T to find out what exactly you are getting into.
Bank sent my money card to wrong address. It was activated and used. Took 600.00 out of my acct. Contacted fraud department. They canceled card. Put purchase from card under fraud. Then came back 10 days later. STS card was activated using my phone #. Advised them phone is off... then stated employer gave them my phone # when direct deposit app was taken. Advised them again that a lie... refused to replace my money stating because was activate using my phone # they are not going to replace money... what do I do next?
I gave a merchant my credit card details when I made an appointment for a $59 HVAC service. They NEVER provided that service (or any other service), but charged my card $137!!! I disputed the charge with BBT Credit cards. After making me jump through hoops and present all sorts of evidence regarding the false charge, they awarded the merchant the money anyway "because they said they provided the service". The merchant also presented a false invoice, and I presented irrefutable proof that it was falsified, but BBT found in favor of the merchant anyway. I am suing now BBT for malphisis and anything else I can find that they did wrong in this process. I am NOT letting them get away with it!!!
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I have been a customer of BB&T Bank for 5 years and have always kept a high savings account and a lower checking account information. I signed up for the student account which is suppose to provide protections for your account and no minimum balance or monthly fees. I signed up for overdraft protection which is suppose to stop payments from being made from my checking account that could overdraft my account and also a link savings and checking protection plan which takes money from my savings to my checking if I fall short of money. That way I will always be covered I assumed. However, I woke up one day to 3 returned item fees of 36$ a piece.
And when I called and asked, "What happened?" They told me they didn’t see any of those protection plans listed in my account. I told them, "This is how I set up my account in 2013. Why has this not been shown," they couldn’t provide me with an answer and told me nothing could be done but to try to enroll me in those protection plans again so that it can be done in the future. They refused to refund the $108 dollars in returned items fees that have been lost. BB&T has the worst customer service and has lost a customer.
I can't believe I cannot speak to someone in the bank. I have been on hold for over an hour. Thank God for speaker phone. I had dinner, and guess what, I'm still on hold. Can you imagine if this was fraud alert. And this is at all hours. You can never get someone on the line immediately. So guess what, after 10 years I'm done. I'm taking my money to another bank. I'M DONE WITH YOU.
I decided to purchase a pre-owned vehicle from a dealer I have used 4x previously. The payoff amount exceeded my liquid reserves so my loan officer obtained a small loan for just over $5000 @ 3.90%. At 12 months that cost me $272 in interest. The only downside was that the lowest rate available was at BB&T. Shoot me now. I have NEVER received ANY communication from BB&T to date even though the loan 37 days ago. No welcome letter, no payment book, no anything. When I called Customer (In)service I was told that my service address was incorrect on BOTH loans. BOTH loans? I have never used BB&T in my life (partially due to reviews such as these).
When I do further, I discovered that BB&T had assigned a $30, 000 truck loan to another couple living 50 miles away who purchased it in another state. We have no similarities in name, address or anything. Meredith ** from Whiteside NC ("where ALL automotive loans are processed") assured me that this was not a case of identity theft but a simple "internal error". Three "absolutely will be fixed by" dates have gone by. The fraudulent loan still shows on my profile. Meredith does not respond to ANY correspondence. My local branch just refers me back to Meredith. NOBODY has told me anything even resembling the truth - all for a few measly dollars saved in finance charges. And I thought Bank of America was bad... I will move the remaining amount on my loan to pay off these scam artists and NEVER do business with them again. They are simply: Incompetent, unprofessional, and unethical. Is this where you want to do business???
The system automatically charges $5 from my saving even not one billing period. It happens not one but very often. When I tried to claim back I have to put request form, wait for 3 business days to able to process blah blah... but when the system charged the money, it happens right away. Decided to close account right away.
A total disaster in customer service!!! I did apply for a construction loan in 2018 and I told them that as a Certified / insured Home Builder, I want to build a house for myself. I own the land and I've almost 30% of the construction as cash deposit in my BB&T account and I was qualified for the loan. BB&T Mortgage group are very slow in processing, very conservative in qualification process, their interest rates are higher than anyone else in the market and also the loan officer that I was working with, had no idea about the construction loan.
On top of these, BB&T won't pay you any money in advance and they ask you spend out of pocket and then get reimbursed which causes more delay. I double checked with other home builders, none of them had a good experience with BB&T's construction loans. Overall, I'm not recommending their mortgage program since I've applied three times and always end up finding it cheaper and easier somewhere else. DON'T WASTE YOUR TIME WITH BB&T.
I've been with BB&T for many years and have had several different kinds of accounts. But the customer Service has gotten so bad the within the last year, that I will be changing banks. The local branches don't even have managers that are trained in the banks policies and therefore are unable to answer questions or assist clients. Occasionally there will be a teller that can help but for the most part they can't either without calling the corporate headquarters. Where they are put on hold. This is the same thing you get if you call customer service number. They always have at least a 1 hr wait. Customer service at banks should be their #1 Priority but with BB&T their #1 Priority is holding on to YOUR money. And their latest policies basically deny you access to your funds.
I have been charged for 5 overdraft fees when I had money in my account for all but one of them! They told me that the available credit did not account for pending transactions which took my account below where I thought it was, however even the pending transactions that came out of the presented balance got overdraft fees! How can a transaction get overdraft fees if it came out successful with money left over? I really gotta figure out how to live bank free because these banks will rip you off and swear you are the one doing something wrong. I know the difference between a negative and positive account. If an account is not yet negative, then no transactions that took place BEFORE it became negative should incur a fee. The people at BB&T don't seem to agree. $200 of my hard earned bill money (over 2 full days pay) gone because they are allowed to do this kind of thing.
I have with BB&T since 1987 (prior to the acquisitions). It is my opinion that the Bank is using dirty tactics to add to their profits. First when you arrive to deposit money via check or cash, you treated like a criminal. That is the verification process is ridiculously. Particularly when you have money in your account to cover the cost.
Recently, a check came into my account for $100 dollars, they stated I was $2 short. So the check was returned and I was charged $36! I was not short, this was deliberately action on their part and you cannot get them to understand their mistakes. The bank reps are clueless and simply do not understand their own banking processes. Of the rep had to call a number and ask me to step out while the explanations was taking place. I refused as I too wanted to explain what the problem was. Well that did not work and it was explained to again, incorrectly the error. I ask for the $36 to be refunded to me. No was the answer, because they can only forgive fees every 24 months. Again, not my error. I am so frustrated by this bank and I will be cutting ties with them shortly. But people need to know what is going on.
Avoid this bank at all costs. I opened an account late June for a settlement I received. They put a 7 day hold on the check, even though it would have been a simple verification of funds. Almost a month later I deposited a personal check given to me on a Saturday. The teller tells me that it’s going to be a 7 day hold because my account is new. Fast forward to Monday they still don’t have the check posted. When I call there’s no comments in the system that I made a deposit so they need to call me back. She calls back and leaves a message that my check will need to be held for 7 business days. This is strange because my settlement check was held for 7 calendar days. These people make up their own rules to hold your money hostage. I will be closing out my account once my money is released. BB&T it’s my money and I want it NOW!!!
I am extremely disappointed with the attitude of the lady that I interacted with this afternoon, at the BB&T branch in Bluffton, SC. My parents (who I must say have been loyal to BB&T for more than 30 years) live in the area. I reside in Alabama but am here for vacation. There was an issue with my account that I needed to handle. While this customer relations representative seemed to know what she was doing, her poor attitude towards me and my father (who visits this bank on a weekly basis) was disrespectful at best. It’s evident that she isn’t pleased with her profession and it’s best that I refrain from dealing with her as often as possible. The branch manager is a wonderful person and have no doubt they will handle this issue. Out of respect, I will not put names on this consumer review. However, I will say that this female who looks to be in her mid to late thirties needs to work on her professional etiquette.
My wife and I opened a joint account. We went into a branch, presented our IDs. They locked my wife out of our online account after 4 yrs of service. She called to unlock it and said her information was incorrect. That's the banks fault. Now we have to take time off work to go in and correct their stupid ** mistakes. I filed a complaint through email. Auto response said we will contact you in 15 days. Good luck, we will be banking with someone else by then. This bank is worthless as a far in the wind!!!!
This bank is a mess. I go deposit paycheck pm Friday. She gives me the receipt back and says 2-day hold. I asked her why. I deposited this check 2 weeks ago and they told me no hold. She asked me for the receipt back. I went and got another lady. They were typing on the computer. She gives me a receipt and tells me I'm good, no hold!! Well I'm sure you know what happened. There is a hold even though they told me no, my receipt says no hold. And of course today Saturday that branch is not open. The 1 800 BB&T people cannot help me or any branch that's open. I have to wait for this Branch to open.
I also figured out by these people telling me the branch puts the hold they told me before so it's automatic generated. That's a lie! Just like they told me yesterday it was a lie or they're incompetent and didn't know how to fix their own hold they placed on the check! The part that infuriates me is at if I overdraw my account or mess it up I am held responsible AKA all these fees right? But when the bank messes up all they do is apologize, "We're so SORRY..." REALLY! Why is it the consumer can be held responsible via money but yet the bank and just apologize? That is the million-dollar question. So now I have to wait till Monday morning to go to that branch to figure out why they either lied to me or why they messed up and it's wonderful that it's on a weekend. I appreciate that. UNBELIEVABLE.
I recently opened an account at BB&T. I deposited a check from my account in Florida. Ray signed me up and was deceptive in his info. I deposited $700.00 from my account in Florida to BB&T. They put a hold on the check for 10 days. I had to pay rent and they said they would pay my rent since I had overdraft. Nevertheless they returned my rent check after telling me by three different people that they would pay it. I was trying to develop a relationship with a bank because I have more funds to bring up from Florida. BB&T failed me and I am now forced to cancel my account. Beware of BB&T as their employees cannot be trusted. Check them out. They have only earned 1 star for customer satisfaction. I should have done my homework. Don't make the same mistake I did.
First, let me say, that my husband and I decided to apply for a HELOC with BB&T because we had an auto loan with them, and we never had an issue with our auto loan. I have since closed out my auto loan, and will be transferring my HELOC as well. I feel that BB&T used false advertising and deceptive lending practices when dealing with out HELOC. There was a distinct ad on their front door (the branch we used) stating: (NO CLOSING cost, NO fee loan). Well, this wasn’t true, and we were hit with over $600+ geez to pay after closing our loan. Of course, this was NEVER stated during the underwriting phase, not upon closing. We were also charged a $50.00 fee for setting up a fixed option only payment.
Second dishonest, and hidden practice, was setting up two separate payments for our HELOC, when we were never advised that this would occur. One payment, is interest only, and the other is a fixed payment. When I call to get info. regarding my loan, NO ONE ever has an answer to ANY of my inquiries as to way this is set up this way, why we were never advised, etc. Oh, yes BB&T did send me a letter dated 4-14-2017 (which I never received until May, 2018) stating that there was a $50.00 fee to set up our fixed payment portion part of our HELOC. What a joke!
My biggest, and most infuriating complaint, is: I have been making payments, well above the amount due for each loan payment category, with the understanding that any extra amount of the payments were to be applied to the principal balance only of these two payments. Did BB&T do as requested, and apply these extra amounts to my principal only portions of my HELOC? NO they have not been applying these extra amounts to principal only, which is my entire reason for writing this review.
I’ve reached out to customer service, who did not and could not, would not do a darn thing to help me rectify this situation, reached out to the executive complaint dept., again without any resolve, the mortgage dept., which again couldn’t explain anything about how the loan concept works, or why my payments weren’t getting applied as directed, and sent me back to confer with the originating branch.
Guess what, the originating branch manager left BB&T the min. our loan had closed, so now, I find I have to deal with a branch manager that has no idea what happened during our loan, as she wasn’t there. Not really fair to her to get stuck with all of this, but even she didn’t try to resolve this issue, and I was placed in the hands of another employee, who had only been with the bank for 6 months, and had no training or experience with the bank's HELOC product.
I’ve spoken with this employee a couple of times, emailed him copies of my statements, with my questions regarding these statements, and while he assured me he would help me take care of my issues, has yet to call me back with any help, or information about getting the extra payments switched over to my principal balances. i’ve been very nice, cordial, and patient with this bank, and its employees, but now I’m just angry. I called today to speak with the young man who is now supposed to be taking care of my loan issues, and he’s on vacation. Really, a vacation after 6 months of employment... must be nice!
Lastly, I called the retail banking side of this bank, as I was told by the new employee ‘helping me’ HA, that this is the department I need to speak with, in order to get my extra payments transferred to principal only. I called, and there was a 51 min. hold time, so I opted for them to call me back. 51 min. hold time? Seems I’m not the only customer that is experiencing a need to clear up issues with this bank.
If you are in the market for a HELOC from BB&T, my suggestion... READ EVERY last word of your contract, and do not sign if you feel the least bit confused about how this loan works. At closing I always read everything very carefully, and yet we were hurried out of the branch every time we were there for anything. The former branch manager, who originated our loan, always had a reason he needed to get out of there, and it made us feel like we were bothering him and the bank, to want to take our time reading over the contractual agreement. He kept saying we would get to those question at a later time, and of course, that never happened, as he left the bank! I think he just wanted one more loan product in his cap, on his record, before he began his next position with another bank. Let’s hope, that the next bank I transfer this loan to, is not employing him. I don’t want to go through this mess ever again!
In closing, let me just say, it’s a very sad and disappointing day indeed, when you learn that employees of a business can’t, or won’t answer the most basic questions about a product or procedure, with regards to whatever their products or procedures might be. BB&T needs to supply their employees with the means to know inside and out, backwards and forwards the loan and other banking products BB&T is offering its clients, customers. The failure of BB&T to do this, gains them less than even 1 star in my opinion.
When the retail side of banking calls me back today, (if they really do) they better have answers for me, and they better transfer my extra principal payments over to my principal side of my loan, or I’m going to seek help thru whatever means necessary to get those payments back. I’ve never dealt with a less competent bank, and bank departments. Oh, and when the CEO customer service complaint department got in touch with me to try and resolve my unhappiness with the bank... Do you think anyone from the executive branch contacted me to help me with the issues, even after the rep. for this dept. took all sorts of notes? NO, NOPE, NADA... So, what does this tell me? Well, it just tells me that the Bank doesn’t give a rip about their consumers, or customers, and I’ll never bank with them again!!!
Been banking with BB&T for many years with multiple accounts. All I can say is that over the years this bank has really turned for the worth. Not only did they close down my local branch but now my only was to do all my deposits online delaying was once was a 1 day delay to now 3-5 days. I believe the only reason this bank stays afloat is from the shady practices they use to obtain fee's from hard working individuals. Not easy moving 5 accounts to another bank and I have been putting off but enough is enough BB&T. You guys hands down win the award for most unethical banking practices. I would love to talk to someone nearby about a charge but oh that's right you can't today because it's Saturday and almost every branch is closed. Ugh!
BB&T have continued to steal my money and have the policy of never returning bank fees. They charged me overdraft fees when my account had a positive balance, made adjustments to my account (without my permission or signature) to incur fees and return payments. When I confronted them, they said that they did not do it. BB&T actions continue to cross the line of morals and ethical behavior. It is time for the FDIC to investigate this bank and end this criminal activity like they did for Wells Fargo.
They change the mortgage payment address and do not let customers know, charge extra fees and cause credit issues? Every BBT employee should be drawn and quartered for allowing such despicable behavior. I am moving away from and never recommending such an underhanded bank! Is there not a requirement to notify customers prior to changing an address or is BB&T just being thieves desiring fees?
First of all the hold to reach a representative is too long. They say fifteen minutes, you are on hold for thirty. It does not what time you call, early in the morning or in the evening. My issue is that my payments have been reversed for the past six months because my account info was incorrect. I never changed anything. I opened the account in 2016; what happened in January! This is very frustrating!
When I first had BB&T, I thought! It was great - Now not very much at all. They don't have your back with anything. I have lost money to them. CC on the ATM - Oh well??? Yes, card stuck in the ATM unit. I am told, “Well, nothing we can do.” Went to bank- filled out papers etc. Their customer service sticks altogether. Meaning, you have to talk to a minimum of 4 people to get to right place, after LONG LONG wait times. I am switching ASAP... DONE, I kept saying, now I will do it.
I recently had to open an account for a small non-profit I volunteer for. When the bank opened the account they made a few errors. Instead of providing me with an account for my local group, they put me on access to see the entire organization's financial records, from all the regional offices. So, I had access to hundreds of different accounts. What a mistake! I had to call and tell them!
Then, not once but twice they sent me 2 different ATM cards which were supposed to be my account but who knows who the other ATM card linked to. I turned the first two back in (disposed of) and they said they would send me a new card, yet they once again sent out 2 ATM cards, different numbers. What a joke! Every single time I try to log in there's a issue which prevents it, their phone banking is always have issues too. When I do get thru, it takes 30 minutes to an hour to try and get person on the phone. They never recognize my SSN. It's just the most horrid bank ever and I will NEVER, EVER open an account here again.
Every time I call customer service, they give different information. They make every task a challenge even processing a simple loan payment. I have 2 loan accounts with them, and they frequently apply payments to the wrong account even with the account number included on the payment. They reversed the application of a payment with no notice, funds were available in the account used to process the payment, and then had them never to charge me a late charge. This is customer service at its finest!
The loan officer informed us before doing the application that we could not afford a home and we would be forever renters. My husband had an account that was a trust fund at this bank and wanted to use it for a down payment. We had to get the President of the downtown Hickory NC involved and got the mortgage and paid it off 6 years early.
I recently experienced an extraordinary event where my father was suddenly stricken with a serious health issue which ultimately took his life. I lost track of my checking account during his hospitalization which lasted from 05/07 until 05/31. During that time several charges caused my account to become negative, despite continuing weekly payroll deposits. For the amount of $872 I was charged $824 in interest. Though cleverly disguised as fees and charges specifically crafted to circumvent the law, it was clearly usury at a rate of nearly 100% on the outstanding funds. While the branch manager dutifully recited the bank’s policy, he refunded only $112. Criminal usury in Pennsylvania is defined as an interest rate greater than 25%.
Be very careful of BB&T's stated available account balance information shown online. I deposited cash into my account after 6pm. I logged in online that same evening and was shown an available balance that reflected the same cash deposit I had just made. My available balance was enough to cover upcoming transactions as well as a payment I decided to make to a BB&T credit card. I scheduled the transfer to my credit card (that wasn't yet due) because again, my available balance was enough to cover it.
The next day they slapped me with an overdraft fee as they said the order in which I had written checks, my made transfer and deposited the money gave me a negative balance. To me an available balance is money that is at my disposal and available for use. But yet the same available posted balance I saw online the night before, was somehow not enough to cover all my transactions, including the transfer I decided to make. The BB&T rep said it was the order in which their system processes that gave me a negative balance.
This contradicts the available balance I saw as "available" online the night before as it was enough to cover all pending activity. They managed to get an overdraft fee out of me for this and I believe Wells Fargo was involved in a class action lawsuit for this very same reason. In addition, I received a letter in the mail from a Client Care Resolution Senior Specialist regarding the situation and in the letter she states she tried to contact me on multiple occasions. I then called her on the phone, she said she tried to call me on my cell phone on a certain date to which she simply did not as I have no missed calls that day nor did I receive a voicemail from her. When I asked her why she didn't leave a message, she didn't have an answer.
Surely I can't be the only BB&T customer to have this experience. Simply stated, BB&T gives false available account information online and processes transactions to their benefit; taking advantage of their customers. I would close this account if possible, and transfer to Home Trust Bank, but unfortunately, am stuck for now.
It took me having to find the EVP for the region for me to get a call back from the branch manager - this was after calls and 2 emails - advising that I was closing my account. The attitude of the branch manager was dismissive. I would had stayed with them, notwithstanding their fees, had the branch manager cared to provide attention to their customer. Always have several bank accounts at different banks so you can easily switch. Most people stay with the same bank because it is difficult to switch if you have all "your eggs in one basket". Your most powerful weapon is having a diversity of banks so you can move. Also send letters and complaints to their managers, especially when they fail to get back to you. Employees are still rated on their customer service and enough complaints, or praises, gets them moved.
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