BB&T Reviews

I have been a Financial Adviser and a Banker for 20 years and I have worked for Wachovia, Bank of America, and Wells Fargo. A year ago I purchased a new house with a cash transaction. After I closed on the house with a cash purchase, I decided to obtain a home equity line so I can have access to the equity. At that time BB&T had a promotion on Equity lines and the rate offered was significantly lower than Wells Fargo's. The house appraised $750,000 and I obtained a line for $250,000. I had purchased a homeowner's insurance policy and a flood policy. I noticed BB&T has an insurance department and they tried to sell me insurance (cross-selling), but I used my agent.

We opened 4 account in June in Lakeland, Florida. I had a personal account and a joint business account and my husband also had a personal and business account (4 altogether). Alisha was the person who helped me open my account because she helped my husband open his 2 accounts. So, when we had to add my husband to the business acct since he wasn't available to come with me at the time, she wouldn't add him, she had to come to our place of business to add him which seemed odd. Well, it was because she needed my approval to add him (still no bells at this time). Well, this woman is something else. I am going make this short because it's a long story.

When BBT sends you a new credit card, make sure you download the transactions from the old CC before installing the new one. That is "IF" you want to EXPORT the file to a spreadsheet for manipulation. BBT claims they can only send the old CC file in PDF form. That means YOU have to ITEMIZE each line on a Statement in PDF Form and add and subtract the TOTALS, a two step process through pages of charges (if you use the CC often). I asked if they could load the old CC card into my account file (a day or so) so I could import the file to a spreadsheet. Nope, no can do. The old CC transactions were only one year old.

I was a client at National Penn Bank, where I was totally satisfied for 25 years. BB&T buys them out, and my life has become a nightmare. I moved shortly before the takeover. I had successfully changed my address at National Penn Bank. However, BB&T must have pulled records way before the merge was "official." Consequently BB&T mailed all the start up info, documents, cards, etc. to the old address. Guess what? The new document envelopes read NOT to forward, so all this info (and debit card) was returned to BB&T. Now I don't know I am missing this info because they sure don't contact you to let you know the documents have been returned. Next thing I know, I can't access my money. I lost over an hour of pay to go to the branch nearby me at work. The representative gave me a temporary card and assured me she would get back to me THAT DAY with explanations and would get a "real" card out to me ASAP. Of course, she never called back.

My BB&T card expires on Aug. 31 of this year. I called last week to make sure they had ordered a new card to be sent to me and the woman I spoke with claimed she had no clue when it would be sent out because it wasn't in the system yet. She also told me that when the card is about to expire, BB&T will automatically send out a new card before the month is over so that customers won't have to go without a card after it expires while waiting for the new card.

After having ALL of our financial documents for over 4 weeks, we changed from a construction loan to a 30 year fixed loan. I am the realtor and the client, so I deal with mortgage companies every day. After another 4 weeks, it was time to close. Our information had not yet been sent to underwriting. Once it was submitted, to the underwriter in North Carolina, it was in what seemed to be a black hole. We weren't getting updates. Just a ho-hum, 'We're still waiting". Everyday waiting for a loan to close and move into our new house.

DO NOT EVER BANK WITH BB&T. PLEASE READ ALL OF THE BAD COMMENTS PEOPLE HAVE WRITTEN ABOUT THEM. I AM SURE THEY ARE TRUE... I have been with BB&T over the past 15 years. I used to love them and now I despise them. These people are liars and they are so greedy. In May 2016, I deposited a check on a Friday. It was supposed to be there Saturday. It wasn't and to my delight (sarcasm) my account was overdrawn. I flew over to the bank on Saturday, extremely upset, and was told that I was one of "several" customers whose check wasn't scanned through the night before. This was at noon on Saturday so I was told "Wait until 3pm today and we will fix everything."

I went to the branch in 3100 lantana road Florida. The clerk is a liar. BB&T is the most unreliable bank, crook, not trusted bank I would refer anyone over. They always mess it up with my money. I deposited a check the clerk state your money should be clear in 2 days. In two days I check my account there was no money. I went to the clerk name ** she is the one that deposit the check. She said, "Oh there is a hold until next week"; she lie to me. She did not care about my need. She said speak with my manager there is nothing I can do about that. Everyone else said the manager is too busy to speak to you today; you are going to be waiting a long time. Until I started to get mad the manager came, "Oh sorry there is nothing I can do."

I initially got my mortgage loan through my local first security bank whom I have been with over 13 years and truly love them. But as most banks do they sold my loan off to BB&T Mortgage. I have been mailing checks to the same post office box for several years. During a rough patch I missed a mortgage payment. Probably making it up on the next month. Then making another substantial payment the following month. Just about the time I was going to call them and ask them why checks are not clearing I was stunned to find a pre foreclosure notice taped to my front door coming home from work.

I've been banking with BB&T since 1995 when they bought over First VA. Bank, unfortunately I'm still have to bank with them now due to a clause that if you have a loan with them you have to maintain an open account. when things goes well, they are an average bank, when you run into any problems, they are the worst bank to deal with, they will run you around and will try to weasel their way out of their own mistakes and will try to rip you off in any way they can I know since I've been banking with them over 20 yrs, I have to just maintain an open account till the end of my loan but any other banks are way way better. BTW this is the first time I have ever complaint about any company, I'm a Doctor with 4 children, I do not have time to complain about businesses but I felt the need to warn others of what they're what they are getting into.

Do not even think about banking with BB&T! They are thieves and not honest. I didn't even bank with them a whole year before leaving. I went in to close my account and they told me it was fine. After checking to make sure everything went fine, they told me they messed up and wanted more money to fix their mistake. They will never see another penny from me. DO NOT BANK WITH THIS COMPANY!!!

I have a equity line of credit with the Susquehanna Bank which was bought out by these people. Had for 2 1/2 years with Susquehanna never a late payment with them or with BB&T. Now all the sudden they write me a letter that says..."This is to advise you that we have suspended your ability to obtain advances on your line of credit. We have taken this action because we REASONABLY BELIEVE you will not be able to meet your repayment requirements." First of all Mr BB&T, my payments every month for $100.00 are taken out of my account automatically on the 17th of each month. Never any issues, never any late payments...who are you to say I can't afford it. Well I think it's time to move on. There are 2 other banks in town that will be glad to my business. So farewell to the hillbillies down north Carolina.

I agree that BB&T is not a good bank to use. I recently moved here to Georgia. I opened a bank account online, and I went into the branch here in Georgia to make a deposit. I was approved online and they kept taking my money that I was depositing into both a checking and savings account. Then, all of a sudden I was blocked out of my online account, and when I received my debit card I was blocked from activating it. Check this out, but, they kept right on taking my money. They were practically accusing me of committing fraud when I had my money transferred to their bank from another bank, because the previous bank does not have a branch out here in this part of Georgia. They blocked me from being able to access my own money. The money is my school money.

I had been watching my account very closely waiting for a check to clear. It never showed it cleared online and my payday was here so I was ok. But after work after hours and after I deposited my check I looked at my online statements and noticed it changed and now a few days of checking data had been erased. I knew it was fishy but I knew I had the money in before the check cleared and I should have been fine. Woke up next morning I had an overdraft fee and it said the check cleared a few days before. They changed the time to favor themselves and made profit. So I never had a negative balance but the got me with the fee.

I've had nothing but problems with BB&T. They 'go rogue' with your money and don't communicate at all. I will NEVER do business or allow anyone I care about to do business with them again.

I have a big problem and nobody help me!!! I am calling but they just transfer to another person and there is no solution. I just want to use my card which is my money inside. I am in out of US and my card is does not work. I need my money!!! Pls contact to me **.

Just like everyone else I'm disgusted by BB&T policy on overdrafts charges and fees. Not worth sharing my bad experience with this bank, honestly just stay away from this bank. They are nothing but legal thefts. Don't believe it? Soon or later it WILL happen to you.

I find this bank to be dishonest and incompetent. From drunk banker handling my accounts, to late fees that should never be there. Their refusal to return my money is unacceptable. Instead of paying my credit with my checking acct, they took the money off the credit card and put into my checking account. If payment is due on the 12th and you pay on the 11th or the 12th, a late fee is assessed because their system for some reason does not compute! They reverse the late fees, sometimes. That's my current problem now. I have 4 charges at $35 each and they are "reviewing the audio" to see what was said.

I have been with BB&T and it's predecessor for 17 years. I have one personal account with direct deposit from US Treasury. Did not have problems with predecessor bank. Address: It took 6 attempts before address was changed after a move. 6 attempts over 15 months. When I tried to order a debit card, it either never printed because the order "dropped out of the system" or was sent to the branch where I opened the account originally. The branch was inconveniently far away. The debit card problems have gone on for several years. Yet when I go back to the local branch they usually remark that I have had many temporary cards. The remarks carry an obvious tone of questioning, seemingly insinuating that this is a problem that I created when it is not mine, but theirs.

BB&T has no loyalty whatsoever. 10++ years of banking means nothing to them. I mean checking, savings, mortgage and retirement. Would not let me cash a check from my employer, says I must deposit. Next priority, find a new bank.

I do not understand how when I had just started reestablishing my credit I was approved for $400 line of credit and $2000 on BB&T credit card. Now since then I have 100 percent on time payments on all my accounts. BB&T wouldn't finance my brand new car but Hyundai Motor credit did for a lower rate than BB&T offer. Now you deny me an increase. My question is how was I given credit in first place if I'm such a risk? Initially I was reestablishing, now I have credit with 100 percent on time payments. Anything derogatory is over 7 years old.

I recently moved to Arizona and tried to close out my Virginia BB&T checking account remotely. I was told the account needed to be a zero balance. So I transferred the remaining balance minus the $3 transfer charge to my new account. In the meantime, I was told the account would be closed once the zero balance was confirmed.

My husband and I had a checking account with BB&T when we first moved to North Carolina. We had some fraudulent activity on the account and they charged us a bunch of over draftfees for things that were sent back after the fraudulent transactions. Not only would they NOT refund the overdraft fees but they charged us $2.00 a pop to call their customer services line. And I had to call twice. Needless to say we closed that account and ran to another bank. I real big bank who know how to function in a big bank world.

It took two weeks for me to get any response to emails I sent regarding multiple concerns, one of which was the changing of my routing and account number; somehow they sent this information to the wrong address, or not at all. Several bills more missed payment due to this. I asked for checks so I could order bill payment as you need a voided check to order checks or set up directly withdrawal; they refused flatly to issue any, stating that it didn't come with my level of account, which is intriguing since I am only a member due to a merger and was never given the opportunity to choose the type of account I wanted; and as a side note, my old bank did provide several free checks upon request. Like another reviewer, directly contacting "my banker", Cindi **, led to no response. Closing the account Saturday.

Okay, so I had to make a fraud claim about 2am when I was checking all of my information like I usually do at night and saw something I did not purchase on my account. Well when I checked the next day they had the nerve to charge me 2 bucks for reporting on the 24 hour customer service line, so now you're being charged for customer service??? And the best part is, I'm being charged 5 more dollars to replace my card that was used as fraud, omg really? These people are horrible and do not care about the customers in any way, they rob you straight out. :( Thank you, I'm closing my account tomorrow.

On Christmas Eve I seen a young woman I knew that used to work at Wal-Mart. I went over to say 'hi' to her. I have known her for several years. ** introduced me to her classmate and we were talking for several minutes when she said she worked for BB&T. I told her I had Wells Fargo and I was good. We all talked for about 15 minute and then left. I then seen ** in mid-February and we talked again. She went on to tell me a lot of personal info about herself. So I gave her my cell number and the following week she called me and I set a checking account up with her. While we were waiting for the rule book to print out I was talking to her about how it was wrong that woman got paid less than men and to purchase men's items because they are cheaper. I would tell her she was a supermodel as she looked like one. She never complained about it to me at all.

This bank is horrible. Stay away. Their business side of banking does not communicate with the business credit card department. Our business credit card got shut down without our permission. When I called to inquire, they stated the local BB&T branch had closed our card; however, they could not get in touch with the local branch to verify why and/or if it was a mistake. When I called the local branch, they could not pull any information in their system as to any explanation. They told me that their systems cannot communicate with the credit card dept even though it is a BB&T issued credit card. Say what? Makes no sense that you issue a BB&T credit card and your local BB&T can CLOSE your credit card account but cannot give you any reason as to why and that their system does not communicate with the credit card system. I was floored. Be aware and stay away!!!

I can't log on to BB&T online banking. This has been going on for weeks. Their website says they support Firefox but they claim a recent update caused the problem. I went back to an earlier version and got the same results. I have 7 other online banking accounts that work with Firefox but BB&T says they are waiting for Firefox support to call them back. How lame. They say to use a different browser but I have no desire to change browsers just to accommodate their website when all of the others work. I am going to change banks.

What kind of reputable banking institution charges their customers ridiculous amounts of money for your very own banking history statements?! Not one I want to be a member of. Apparently because they bought out Susquehanna Bank, they now have no access to account information dating back to when it was "Susquehanna Bank". They informed us they have to retrieve it from their "archives". Which going by the amount they charge, must mean climbing mountains and swimming through treacherous bodies of water to fight a big troll that keeps the banking statements from "Susquehanna".

I have a 15 yr home loan with BB&T which has another 3 year till paid off completely. I put down 30% on the home of the purchase price. Because the appraisal of the home came in much higher BB&T approached me after 1 to 2 years of paying off the home loan and offered me a home equity loan. They approached me but after I learned the interest for the loan could be written off on my taxes I applied for the home equity loan and it was approved.

I am so disgusted with BB&T. They closed down my account unbeknownst to me and then I could not retrieve my money from MY ACCOUNT!!! I went to the branch, called many many times to no avail. Please do not do business with this bank as they do not know how to treat their customers!!!

Run... Run as far away as you can as fast as you can. BB&T bought up my local Bank, Susquehanna, who I had been with my entire adult life... Instantly, customer service suffered. Every time I went to a branch, they always had to "call back to corporate" to get anything resolved. New fees popped up, which they claim they notified me about in one of the DOZENS of papers, letters, and brochures they sent out over the first few months. After getting fed up with their service, I switched banks... which ended up costing me about $100 in fees and termination costs. Plus, after I was told my account was CLOSED and at a zero balance, they charged me over $250 in "overdraft" fees for mostly fictional withdraw attempts on my account, and would not budge one penny on them... even going as far as to threaten to turn me over to a collections agency. Run away...

BB&T stays charging me overdraft fees for things that are not even my fault, but the fault of other third party websites I have gone through to make purchases. So thanks for that. $40 for each overdraft? ** you, I don't have millions of ** dollars **. Goodbye. Got me ** up if you think I'm putting up with that **. Not to mention they apparently can't afford a live representative over the phone, that's also hilarious. I also love how their bank transfers take about 3 thousand years to go through. Go ** yourself, I am not even an angry person but this bank has pushed me to the edge and I am done.

On two occasions I have been to my local BB&T office to have my IRA annual distribution check direct deposited to an institution other than BB&T. At first I was told that it could be done, but that failed because the customer service person said that the form did not have an 'option' for other institution. The second time the branch manager again told me there would be no problem, proceeded to call the IRA department at the main office and was told which form to pull up on the computer, all the time reassuring me that he would take care of the issue.

BB&T is a horrible bank. That's being kind. My accounts automatically moved to BB&T when they bought Susquehanna bank. I have a line of credit and a checking account with this institution of greed. They immediately changed my LOC interest rate which hadn't changed in five years with Susquehanna. If you call them to inquire about your accounts, there's a fee! I move money from my checking to my LOC. It's immediately gone from my checking account but takes 3 days to get to the LOC. Guess what that means? I'm charged interest on the money that I already sent to my LOC for those three days. I had times where I pay a bill from my checking account to an outside company; it doesn't show up when I look at my accounts. It's gone, but doesn't show! They're encouraging me, if not outright hoping, I overdraw my account. This "bank" makes me sick.

BB&T are a very dishonest banking institution. They have more hidden fees than any other bank I have ever dealt with. They constantly don't answer calls, hang up or put you on holds well over 15 minutes or more. If you are a struggling person they penalize you even more with fees and I'm not talking about being overdrawn. IF you're needing a bank DO NOT pick this bank or you will be sorry.

We have flood insurance. BB&T wants it to be more. If we do not purchase more, they will purchase it for us through their affiliate insurance company. It will only cover the principal amount left on our mortgage, which is less than 10% of the worth of our policy. We will be charged through our escrow account plus added fees. The only customer rep we can talk to represents the insurance company.

I would give them less than 1 star if they had that rating here. I have been with BB&T for almost 30 years. When they were a regional bank from NC they were very service oriented and efficient. Over the years since they have grown and assimilated other small banks they have become all about the dollar and less about efficiency and customer satisfaction. In the last year they have manage to lose our requested checks, my debit card and still manage to charge me $2.00 for calling them and closing my credit card account which I haven't used in a few years. I would recommend any other bank than BB&T and if there are servicemen within the BB&T regional branches service area I would recommend finding a better bank or even better yet a credit union, one that puts the customer first.

So I take an insurance check (less than 10k) from USAA (drawn on BoA) and the teller says insurance checks are some of the "worst checks" to work with and she would have to put a hold on it. All I wanted to do was deposit it, but no. I got a 7 day hold from my bank. In this time of electronic clearing I got "after the check clears, you can get 4,800 in 2 days and the rest in seven." What a deal, two of the biggest COs in the USA and BB&T says I can get my money to pay to fix my car until seven days after "the check clears." I have been banking at BB&T for more than 10 years and I have had this same problem in the past. So that relationship will end also seven days after the check clears. Time for a better bank!

Susquehanna Bank was perhaps the best bank we have done business with. Having said that BB&T is the worst. Cannot depend on the online statement. Cash is pending until the next day. Credit card deposits are a day late. I can look at my accounts online at midnight on the first thinking all is good, then log on on the second and find out I have debits I never saw at midnight for the first! The people at our local branch who were happy and eager to help, more or less just pass the issue to N.C. as they have no authority to make any decision.

Is BB&T in trouble? Checking,Saving accounts Service is a fraud. 12 months ago service at our local branch in Cary NC virtually disappeared. Most tellers left or were transferred and replaced with inexperienced people. As I write this, I have been on hold over 20 minutes to activate my new BB&T debit card. Turns out the instructions on the paperwork sent with the card are wrong. Half hour of my life I will never get back. I have the BB&T online banking Tech on the phone now and he can't find the activation button either. How many 1000s of customers have been through this? OOOPs - He just told me there is no such button. Sorry! Ughhh!

I am to finally pay off my auto loan as of this month. Ordinarily I wouldn't think twice because I have been paying my monthly dues by auto debit. When I logged in to the website today and happened to look at the statement, it mentioned that the final payment will not be processed by auto debit. I received no advanced notification of this prior to this month, either by mail, online message or even a phone call. This was going to just sneak up on me.

I created my online bank account months ago when we first moved to another state. I misplaced my username and password and the only way I am able to get it is to call. I have called every week for past three months and my hold time is 20 minutes + EVERY time. I wait to get my paper statements or call the branch to get my balance. I've never been able to access my online banking. This is the worst customer service ever.

My balance on 3/28 was sufficient enough to cover my checks on 3/28. They did not subtract any of these checks from my available balance. Went ahead and charged me an overdraft fees when there was money in the account to cover. How can they be allowed to not take money from my available balance first before charging me the fees? Susquehanna Bank did a similar thing and was sued and had to pay money back to their customers because I know this because I received money from them. For BB&T to do this cannot be ethical. I would never recommend anyone to this bank. The complaints for this bank are outrageous. If everyone would report them to the FDIC then just many BB&T will have to pay for their actions.

So on Friday March 25th 2016 I did a mobile deposit with a check for $177.45. Mobile deposit said my funds will be available the 28th or Monday. The money is not available. I call BB&T. They tell me there's nothing they can do but if you take the check to the bank they cleared immediately. I thought Mobile deposit was supposed to be a quick convenient way to cash checks without going to the bank. It takes forever. Oh so you don't get the money on the 28th. It actually clears the day after they say it's going to clear. BB&T are scam artists and they charge crazy overdraft fees. I really need to find a different bank or BB&T need to fire their higher-ups and put real bankers in their offices.

Last year we decided to pay off our mortgage early, and started making 1 extra payment every month. Despite this when the principal amount was not going down, I started looking at the payments and BB&T was applying the additional payment to next month's mortgage. When I called customer service, they told I will have to indicate this in the Check that I intend the additional payment to go to Principal. I have an online schedule payment, and there is no option for me to do so. My only other alternative is, visiting BB&T's Loan Servicing website (which is different than bbt.com) every month and making the extra payment there and indicate it's for principal amount.

23 years & 5 buyouts... People's State Bank, Community Bank, Susquehanna Bank... Who can keep track of ALL the special and non memorial times my loans, checking & savings accounts were sold? Stayed loyal till this monstrosity of a financial institution that DARES call itself a bank by the name Bully Bait & Thief bought them. Problems so unbelievable I could write a book.

Once again I have been locked out from my account because the new password I was forced to change for a third time does not work again. Another call to BBT c/s where the wait time is at least 17 minutes... The security questions that are popping up are not the ones I have chosen. I am done... this has been going on for at least 4 months. Online banking system is a nightmare.

BB&T (an out-of-state Big South Carolina Bank) bought out my local Susquehanna Bank in Pennsylvania some months ago. I was inundated with their mailings and failed to open them all. Subsequently, I have been charged "Inactive Fees" for several months, which is something Susquehanna Bank did not do. I spoke to a bank manager in person who would only return one of the month's fees ($7.50/month). She told me that all banks do this. I went home and called a local bank and they DO NOT DO THIS. Tomorrow I'm withdrawing my money from BB&T and opening another account in a different bank. Just Google "BB&T sucks" and see the hundreds of complaints. Just a warning... maybe you've not been burned yet, but you will. I think BB&T must stand for Burn, Burglarize and Take.

I was an extremely happy Susquehanna Bank customer when it was bought out by BB&T just a few months ago. Since then, there has been nothing but a steady stream of problems. With the latest problem, I've given them multiple opportunities to make things right and keep me as a customer, including calls to the 1800 number and emailing the CEO at ceoline@bbandt.com. It is now clear to me... they simply don't care and the only thing that differentiates BB&T from any other bank is their quest to charge ridiculous fees for basic banking services. PS: This is funny: A few weeks ago, I was "robo-called" by BB&T. When I answered, the computer immediately put me on hold and asked me to wait for the next available representative. Yes, BB&T called me and then put me on hold!!!

I had money in my bank to cover a bill I needed to pay on a certain date, I paid by debit card on this date. The bank claimed it was paid on a further date and stated there were no money in the bank at this time. This I know was a lie and they overdrafted me. Called, talk to a very rude representative, I explained to her, "Obviously someone in the bank do not know what they are doing or your computer has a glitch to it." I called the company in which I sent the money to and they took it out on the specific date we agreed on.

6 years ago I bought a boat. The loan was for 35k approx. I paid it off within 4 months. I received a payoff statement. So last week I went to go sell my boat. Guess what? They still have a lien on my boat. They said they messed up etc but really!!! So now I have to wait until these guys figure out how to fix this issue. Wasted my time. Please never bank with BB and T. They are the worst bank ever. Customer service is horrible as well. I asked for a manager to call me back and they didn't call back from the 800 line.

I can't access my online banking. So many security questions that I can't remember all and is costing me so much time that am considering closing this account. I call all their help numbers and for more security questions and I don't remember one they hang up. I am so fed-up. I want customer support not trick questions with no end.

Every other time I log onto BB&T to check my account or pay bills up pop security questions. The trouble is they are not the security questions I selected when asked to set up security on my account. Since they keep showing me the wrong questions I can't get into my account. This keeps happening. Now I am waiting for someone to call me back from the bank to, hopefully, unlock my account. I much preferred the bank when it was Colonial. I didn't have problems with them.

2 years ago I had money stolen from an ATM deposit. Then I had a bank Error. And caused my account to be overdrawn. They added the overdraft fees after I added cash to my account and charged me $252 in overdraft fees and would not budge on reimbursement or any of it. Upon all of this happening they informed me that I opted to have this feature. I said "Show me where I chose this." They said someone asked me. But they have no proof that I chose this feature that I would not choose. Needless to so the corporate office was no help either. Every time I called I was told "Someone will call you back today." Nothing was resolved and I left the bank. I do not recommend them at all. I have only ever had one bounced check in 4 years of banking with them. Worst customer service all around.

I can remember when Southern National CEO which was Allen Jolly and Director was William Black. I had the pleasure of knowing both. Back in 1994, Southern National merged with BB&T. If these two great businessmen and very personal people would not have put up with the deceitful practice that is happen. However, I have been with BB&T with my personal and business account. I was hit with a overdraft fee for $36.00 that was paid out as a paper check which I have never used and took 10 days to deliver and hit my account and I had ask for a refund and was told that I had a overdraft back 24 months ago and for that reason there would be no refund. So after checking, it had been 29 months so I informed to BB&T of the error on their part then agent told me that I still could not get refund due to my relationship balance. I have no idea what this means so I have emailed back for an answer and as of now no reply. BB&T should be investigated by FBI bank fraud department.

My car insurance sent me 3 separate checks in which I deposited all to pay Auto Body shop. This new bank to me (they bought out my bank Susquehanna) is holding one of the checks for $1,000 until December 31, 2049 because they claim "we can." PLEASE SEE PICTURE! I tried to have my insurance stop payment on it and electronically deposit into my new account at another bank but this bank told my car insurance company that it was deposited and cleared. It clearly states "exceptions/administrative hold." (SEE PICTURE.)

I find it hard to believe a publicly held corporation, opened to serve the public feels they don't have to. I would recommend NO ONE uses this bank. They are rude and dishonest. This issue arose in Spartanburg South Carolina. Stay away unless you want trouble and aggravation.

I just have to vent about BB&T. I went through the dealer to get my car loan. The contract said my 1st payment was due Jan 12th. They told me to wait for a statement to make a payment. Around the 1st of Jan I realized I hadn't received a statement. I called the dealer. They said the original bank merged with some other bank and that the due date would be pushed back and to keep waiting for a statement. The 12th came and went. Still no statement. A week or so later, I was concerned so I called the dealer again. They said, "call BB&T-they're the bank that has your loan." I call BB&T and find out, they consider my payment LATE. But they can't seem to find me in the system, so they can't take my payment. They say, "we'll call you back in few days.." I say, yeah that's not acceptable, I want my late payment waived, and I'd like to pay TODAY. I'm trying to buy a house; the last thing I want is a 30 day late on my credit.

I have had a BB&T bank account for years. I contacted the bank in person April 2015 and told them I had sold my property and gave them my new address overseas. Today I came back and went into my local Sarasota fly branch only to be told my account had been charged $10 per month of fees and $5 fees for return of statement to my old address. They ripped me of $15 per month for the last 12 months, even though I had asked my account to be put into a $5 fee account, so after I complained I was offered a credit of $20 to not close my account. Yeah right. They are the biggest bank of thieves. DO NOT BANK WITH these thieves. I closed my account after being ripped off $150 of fees. Due to the bank's incompetence. BEWARE. BB&T stands for BIGGEST BANK of THIEVES. You have been warned.

First of all, you cannot reach a live person without calling a local branch and the people at the local branch have zero authority to help with any account issue. Every time I try to log in to my online account I get a message telling me that my password is no good. So, I call and get it reset (if I'm lucky enough to get a real live person on the phone). I have to repeat these actions every single time I try to log in. IF you are able to get a live person on the phone they reserve the right to charge you for any "help" they provide. They do not update your balance until midnight every night. Apparently, they have never heard of the real time balance info that every other bank has. This is the WORST bank I've ever done business with. I'm shopping around for a new bank now. I'd rather use a Walmart Debit Card than this bank.

My mother is and has been attempting to close her BB&T account for over 3 months. They say she can only close the account once the account shows a $0 balance which will never happen because they continue to charge her fees on the account and she has to keep a balance in order not to be overdrawn because of these fees. They will not refund these fees or close her account and cut her a check. They are useless, incompetent and the worst I have ever dealt with. This is unforgivable, they need to be shut down.

BB&T 1512 Holland Rd Suffolk is a local scam. APRIL **, opened up business and personal checking account 6k and 1k deposit from USAA account so I can pay local contractors. She and her boss that sat in his office with no new client greeting, guess I'm a small account. They said it takes 7 day for me to get at cards and I cannot withdraw until check clears. 7 days later ATM card pin does not work as we are standing in the drive-thru at like idiots. Frustrated because I need cash for local contractors. I said "Cancel my accounts and give me my cash." They charged me $50 cancellation on each account for 7 days. Rip me off a veteran trying to stay local? I have a USAA account not like I'm foreign depositing over 10k in checks. So I want to share. Buyer beware. Went to Farmers.

When I first opened my account with BB&T I thought they were a good company. However, recently I was screwed out of over 130 dollars which was due to a bank error because my 24th birthday switched my account to a regular account which requires a deposit minimum. Well when I saw that they had switched my account over earlier than my birthday I didn't say anything. I drove all the way across town and made a deposit. Well I had some bills come out of my account in the same week. And my account somehow got overdrafted for every single transaction even though I made a deposit and it was a bank error. So I went and spoke to the customer service rep who agreed that the overdrafts were unjustifiable. She made me file an entire report which took SEVERAL hours. And she told me to give it over the weekend and she would take care of it and contact me the following Monday.

Can't transfer funds to other banks without it taking three days and a call from their fraud department. That would be great security if they answered their phones when you attempted to return their call. Been on a hold for over an hour to find out they closed when I called on another line. Not such great Fraud Protection if you can only reach them during banking hours.

I have a small business loan from Susquehanna Bank, whom I loved and had a great rapport with, until it became BB&T. Money was not taken out from the account and we are on a very fixed budget. I came to the bank weeks later to remedy this and was supposed to carry on in auto and a day later I was charged another payment and was not notified until days later and was getting surcharged everyday the account was under. I am still trying to get my money and the person behind the desk said if she did it for me the company would have to do it for everyone. WHAT!?!?! Seriously? Oh and our HOA is now with BB&T and they decided to take 2 payments out and my wife just told me about this and now we have a surcharge because BB&T wanted their money regardless of people's woes of not drowning.

After BB&T took over Susquehanna, I have nothing but issues. They are telling me I am two payments behind. I have had a loan for the past three years and not one time was I late. I am being told that I owe them money to get caught up. I was reported to a credit collections agency and a gentlemen said he'd look into it. He's blaming Susquehanna for not doing their job correctly and I was blindsided by their mistakes. This is not the case. BB&T Bank NEEDS to rectify this problem. We are extremely upset and would like to transfer this load elsewhere. This new bank is a joke. We are disgusted and don't recommend them to deal with this bank.

BEWARE!! If you don't have an account with BB&T, read the atrocious reviews that people have written about them before you do anything with them. If you have an account...then by now you have discovered that you are screwed. They are complete crooks!! They charge you overdraft fees when you have money in the account. I got charged 3 OD fees and demanded my money back. I spoke to Deen who said that he would look into it and call me back...never did. I called back the next day and asked for the branch manager MATHEW. He also told me that he would call me back. He called back with the same bologna they give everyone. How it was "not bank error" (which it clearly was) and that he could not do anything about it.

I banked with Susquehanna for over ten years with no issue. From takeover forward… I am dealing with issues still not resolved. They are unable to find a deposit made to my account. I have spoken with many reps and my account was to be noted it was being researched. They charged off my account to check systems due to their mistake and still it is unresolved and I am weekly speaking with them! I face having a new account with another bank closed in the meantime and as a single mom of two this is creating a serious hardship.

I went into the bank to sign up for a money card. Went over all of the information. Funny - the actual bank location has my correct address on file. The call center has a different address. The call center told me "someone" updated it OVER THE PHONE, but insist that I send IN a package stating where I really live. How can one person make the change over the phone, but I have to send in a packet? Sure, ok.

Our home loan was sold to BB&T and it has been a nightmare since day 1. Our home had extensive damage due to a hail storm and we had to send our check to them first in order to get repairs made on the home. It was like pulling teeth and burying someone to even get our money to pay contractors. They would say they were sending it out. Then they would need more paperwork. Then they would claim not to have gotten it and the process was just horrible.

I was a customer with Susquehanna and was always happy with my banking. BB&T bought the company, and there were problems from the get-go. The chip in the credit card that they sent me didn't work, so my card was declined in multiple stores even though I had money. I was on hold (on the phone) for hours trying to sort that out. Then, I became familiar with how long it takes them to update the money in your account. For example, I made a car payment on a Friday. That payment was not deducted from my account until Thursday of the NEXT week.

My mother has 2 accounts with this bank and I have power of attorney. She is in a nursing home. I logged in this morning to check her bank balance so I could pay an insurance bill. I had to answer a question before entering the account and according to BB&T I had given this answer in the past. (Where would I like to retire) I have no memory of doing this. I tried a couple of answers. I tried getting a reset code and nothing worked and I was locked out of the account. So I called and held for 15 minutes and had to hang up and go to work. I called this afternoon and held again and when I got a representative on the phone he was eating candy or something. He asked me several questions and then said "well I can't verify you have power of attorney. Go to the bank branch, fill out papers and they will send them here and THEN the account will be unlocked."

Foremost, I wish to mention that my issues are endemic and ongoing. As someone living outside of the US, I would never recommend BB&T. The fraud alert algorithms they have are extremely sensitive, and constantly locking my account. In addition, the fees are ridiculous. Online banking is a nightmare with this company. They make users answers a slew of security questions, and lock the account only a few incorrect answers. Of course, they have no responsive email or chat service, and clients must call BB&T. This results in a minimum wait time of 15 minutes. Poor service. Not any type of choice for consumer. Moving my business elsewhere. I wish I could negative stars. There would not be enough in the night to define my contempt of this company.

Truthful and accurate. Calls began Christmas Eve. BB&T stated my account had been used for wire fraud, 2 checks amounting to 5K from Africa - instead of me, the victim, I was me, the criminal, insisted I was part of the crime. Froze my account, harassing calls 9 times a day. I have proof. Passed from fraud 'helper' to helper via phone. They said I signed my 'name' hence I was guilty. I pointed out "Er, do not all criminals sign the victim's name?" This was thought superfluous. BB&T insisted I take out 5K 'overdraft', to meet cost of theft. I said "No, I do not have 5K". I asked why this unusual activity was not flagged, never having done mobile banking, have never had wired money or that amount in account. No answer.

I've been a customer since 1998. I tried to open a gun trust account and they will NOT open gun trust accounts. I will be closing both my savings and checking accounts. If they don't care about our rights, then I don't care how much money they make from my accounts. Show them who is boss if you care by moving your money to another bank. Also, Ally bank savings account has 1% interest compared to the .01% BB&T is giving me. That's a lot of money if you have a bigger account. I missed out on 1000s of dollars worth of interest over the last 17 years... I'm sure there are other better options, too.

I have had an account at this bank for 24 years and through three different bank names. Because of a delay in crediting my deposit I bounced three checks and was charged $108. Never bounced a check before. When I asked about it, the BBandT rep said they go by a computer program and could only refund $27. I asked the manager who said sorry they couldn't treat me any different than a new customer because that wouldn't be fair. Closed all my accounts there!

In September of 2003, my then 71-year old Mom was urged by our hometown BB&T of Mount Holly, NC, to use a constant line of credit added onto her checking account. She never fully understood this process. With the sudden and tragic passing of my Dad, Mother had to learn about their finances since Dad always took care of them. It should be noted that they had done their banking at this bank years before BB&T bought it out. I was shocked and lost all respect for BB&T for taking advantage and ripping my Mom off through her constant credit line. With Mom now 84-years old, she is not as sharp on finances as she once was and her only meager fixed social security income makes its hard to make ends meet.

I was a Citibank customer and was transferred to BB&T when they bought a few of their branches. Citibank was a great bank, their website was on real time and BB&T is the complete opposite. They claim that they are on real time and they are not and find any and every reason to charge you. I have paid over $500 in charges with them and they have this system that doesn't refund in 24 months. They are not a proactive bank and they do not care for their customers. Their customer services reps and supervisors are rude and very uncaring and they are just not a friendly bank.

I am very disappointed in BB&T. I have been banking with them for years and constantly complaining about overdrafts. I am very diligent on checking what my account has in it to avoid overdrafts. I have been on short term disability for over 6 weeks and have direct deposit. Yesterday my account was positive and today it's positive but only after a 144.00 overdraft has been taken out. They took another one last week for same amount. Plus an extra one and I had a deposit made on Christmas eve.

Bb&t banking overdraft me $533 when I did not make all of them transaction.. I try to explain to them I only get ssi income a month and I didn't do all of them transaction.. I filed a fraud report. I was denied because of the questions that were ask.

I was a customer with Susquehanna and used the external account transfer through them for over a year. When they became BB&T, my external account was dropped. After 3 weeks of unsuccessfully trying to create it again, several calls to Customer Service, I am closing my account with them. I was on hold for over an hour, hung up on once, and they still couldn't help me. It's like they were looking at another account. Most folks were friendly enough, however, in the end, didn't fix the issue. I sent an email about all this and got a generic reply that was of zero value. Plenty of banks out there so you don't need the hassle.

I have been with BB&T for at least 15 yrs. After a divorce, I still kept banking with them because at the time I didn't know how bad they really are. They did give me a mortgage loan with a fairly good interest rate and opened up my checking account and a constant line of credit. Now since all of that, my income has been reduced almost in half. I have finally caught up on my mortgage payments, but between the interest they charge on my constant line of credit and overdraft charges, I have probably paid the CEO's yearly salary for at least one year. I agree with one other person in that, I think they charge your overdraft fees while you sleep. I go to bed thinking I have enough money in my account, next thing I know OVERDRAFT FEE! My goodness it even happens on days I get my paycheck automatically deposited. They must know when the money goes in and takes the overdraft fee within minutes of my check being deposited.

I am a former Susquehanna Bank customer. I had my own account and my mother had an account as well. I used to have access online to both of our accounts. I received the letters with instructions about the online sign-in (last 5 digits of SS#). I had trouble logging in the second time with both accounts and got locked out. I wrote down the passwords I created and neither worked the second time which was infuriating. I was on hold for ages via phone to reset the password. You are not able to reset the password online unless you have an ATM card (don't want one, don't need one). I am in a horrible situation right now where I am being told I cannot have access to my mother's account unless she is present (ie comes to a local branch).

I did not want to bank with BB&T in the first place. My bank was Susquehanna, and I was happy with it. When BB&T bought out my bank, they forced us to go through all the crap of re-doing auto pay, the visa/debit card, etc. I did not have that problem when Wells Fargo bought out my previous bank. If I have to go through all that trouble, I'm going to do it because I switched to a bank of MY choice, not one foisted on me. Then when I tried to close out my account, I got one runaround after other. I'm still trying to get someone to wait on me to close that account. The clerks at the main counter won't do it, and there is always a huge line for the 'customer service' person I'm supposed to see to do it. This is BS.

I had problem with BB&T from day one Susquehanna bank they took over. I am not a good person here to write all this stuff but I am good at spreading the word on the street. I paid more overdraft with these jokers in one week. Then about 15 years with Susquehanna. They have a different system. They overdraw your account when you are sleeping. I was in their office Thursday to make sure I would not get overdraw. Damn there it was Friday 36.00 dollars overdraw. I fixed that problem. No more. I just pulled the plug on them. I told them I am 2 weeks from bankrupt that was last week, now I am 3 days closer with all the overdraws. I have the money. That's the ** of it and they know how to get it... I think they need a lawsuit. Real quick before they get too far.

My wife and I live in Colorado but keep a couple bank accounts in Pennsylvania for my son's college expenses (he goes to school in Pennsylvania). I transfer money to him and he relies on his debit card for his living expenses. BB&T bought our local bank (Susquehanna) and did the transition in November. My son did not know BB&T was canceling his Susquehanna debit card until he stopped to pay for gas on his way to school and it was rejected. I called BB&T and they said it would take him 30-45 days to get a BB&T debit card.

Consistently change password and have no reasonable way of recovering password. YOU NEVER EMAILED ME AN ATM CARD, HOW CAN I ENTER THAT NUMBER. I've waited hours and hours with these people on the phone. This bank is a complete joke. I'll be pulling my money out ASAP. Wish they never bought Susquehanna. I never had any of these issues before.

I have been with BB&T for nearly a year and I'm closing my account today. It has been a problem from the beginning. When I first opened the account, I never received my pin for my debit card. A month later I went to the bank to request another pin. They said they would mail another one. 2 weeks later, still no pin. Finally received it almost 2 months after opening the account. Next issue, their overdraft fees. I have my account set up so that I cannot make debit transactions if the money is not there. I had a check clear that was deposited earlier than it was supposed to be deposited. I immediately went to the bank and deposited the money to cover it. But not before they charged me for 3 other transactions that had been made BEFORE the check went through. They refused to credit any of the fees.

I'm waiting on hold with these morons right now. Yesterday I tried to access my online checking account and was informed that my password - the same damn password I've had for five+ years - was wrong. After reentering it twice, it was suddenly accepted, but then the answer to my security question was suddenly unacceptable. I called our local branch (which in happier days was called, "Susquehanna") and they tried to help, but instead, the g-ddamned BB&T system locked me out of my account, and the wait time on their service number was so long, I gave up and tried again this morning. After talking to two wet-behind-the-ears sounding associates, who got me back into my account but who could offer no assurance that this would not happen again, my call was forwarded to online technical support, and here I sit...and sit...and sit...

I have called numerous times for login assistance and have repeatedly been on hold in excess of 30 minutes waiting for someone. I have never experienced worse phone support. I am on hold presently for the last time before I relocate my deposits. Am treasurer for an organization and inherited BB&T. I think a change is in order.

Ridiculous hidden fees for stupid stuff. When you bank with BB&T, your money isn't yours anymore. They'll take it for whatever reason they want to and try to justify it. Just in the last week they have stolen $252 from me. I've tried reasoning with them, they won't give it back.

I had lost my job, though only working fast food it was a paycheck. After a few months I used the little bit of money I had, which left my account balance at $8 and some change. I get text alerts as I am registered with BB&T Mobile, this also requires PERSONAL account information, and allows mobile deposits. I went to bed one night, and woke up to my daily account balance and other information sent to me via text. I had a negative $1000 and some odd dollar balance on my account! So I looked into my mobile account and looked at the history. It showed a check deposited two-three days prior onto my account of $986 that I did NOT deposit. Looking at the pictures of the check deposited, it showed a bank account based out of Chicago, Illinois! I live in North Carolina.

Terrible bank with terrible unscrupulous banking practices. Very shady how they process transactions so they can get fees from accounts that are not even close to being overdrawn. This never happened with Susquehanna. There needs to be class action lawsuit to get them to comply or they will keep ripping off their customers and their new unaware Susquehanna customers. Very poor customer service and long hold times. Like night and day from Susquehanna. I am so disappointed with this acquisition. I suggest running for this hills as fast as you can a find a new bank before they totally bleed you dry because this has only been 2 weeks and it is dreadful.

I've been a customer at BB&T for 7 years. While my husband and I are certainly not low income, I am permanently disabled and receive disability benefits from social security, so we are not wealthy either. I've noticed extremely high fees for "overdrafts" and "returned items". For a long time I was able to avoid these by simply turning off overdraft protection and overdraft review and not writing checks. Then I got a 2 cars that only accepted checks as payments and I always paid online. I quickly noticed that it seemed as though they were returning payments or charging fees for overdraft, even though we got paid very soon and the bank already had the money. I did not really see how bad it was until we opened several credit cards (building credit since we had no credit cards) & they also required ACH drafts (or paying online by check).

I had applied and been pre-approved for a mortgage with BB&T. I provided my loan originator with the date of my closing and was told there would be no problem meeting the date. My closing was scheduled for today in 30 minutes and the closing package has not been sent to the closing attorney. BB&T has absolutely NO consideration for anyone's time but their own. The closing package was supposed to arrive "around lunch time" yesterday but almost 24 hours later no package has arrived. This is totally unacceptable. It would be worth paying more for a loan than having to put up with this type of horrible service. I will be moving all my accounts from this bank after this experience.

They put a seven-day hold on my short term disability check that I had already waited 5 weeks on. As a single mom facing surgery again I cannot even tell you the hardship and stress they put on my life. My son did deposit only and on the back of the deposit slip they put "due to excessive overdrafts this check will have a seven-day hold". I could not travel myself so I called them as soon as he got back. Which was 30 minutes. I was told unfortunately there was nothing they could do and they could not give me the check back. They blamed everything on corporate policy. I ended up getting overdraft fees, some of my services like cell phone cut off. All the while pleading with this bank, I had no food for my son or I.

I've had my business with BB&T since 2008. Honestly, it's been frustrating. First, they hold almost every check I deposit. If it's a large one, it's up to 7 days. They were even going to hold their own check until I brought it to the attention that it was written from them. It's hard to run a business when you have to wait a week before you can pay your sub's. Secondly, if your vendors, subs or employees don't have an account with them they charge $8 to cash their check. I catch so much flak for that. Next, It seems that I always pick the ATM that is out of order.

I was a customer of Abington Bank, which was sold to Susquehanna Bank, then sold to BB&T. The customer service is horrible! I can't create an online app, it locks me out. I contact customer service 800 number and I am on hold 30+ mins before I finally hang up. Also, I just learned that if you call customer service more than twice a month you will be charged $2. I used to be able to transfer funds from account with my Susquehanna Bank app. Now... If you transfer funds between accounts more than 6 times in a month you are charged $3 per transfer. This charge is called "Excessive transfer fee". I'm switching banks. This is the worst banking experience I have had in 59+ years. I hope anyone that reads this also takes their banking elsewhere.

My wallet was stolen with my card in it. I ordered a new card on a Friday night. I had just moved to a new address, BBT would not update my address on that call. Called in the next day to update my address, was told by Rep that my card would be sent to my new address on Monday. Waited 2 1/2 weeks (7-10 business days), my card never came. Called back - waited 1 hour for response, was told that an airmail card would cost 30$. Had already been charged 5$ for stolen card replacement. Rep was not helpful, had an attitude. Horrible experience. Have tried to keep BBT as my main bank even though I moved west and there is no local branch near me in California. I'm canceling my 3 year account because of poor customer service.

I went to the branch to review due date of loan that was incorrect. Was told it would be taken care of. Now have overdue bill (that I paid 2 weeks ago) plus late fee and they want another payment. This was the worst merger in history, with very little consideration to the customer. Let alone not having access to MY MONEY for more than 3 days. I think I hear Wells Fargo calling my name.

This bank dishonestly fabricated charges to get my money. When I made a deposit in the morning and afternoon withdrawing money or earned a check next day, they charged a fee for having insufficient funds in the account. They could not say that they were against withdrawing for no reason but company policy. I could not return the money because they only could have made a claim in the year and had no right to anything else if they withdrew money more than once in the same way.

When you call main number the wait time is longer then 30 minutes. I called 3 times and waited over 30 minutes without results. The bank recently locked my online account and when I go through the automated process it states I need to speak to an agent and it hangs up.

Very dissatisfied with service. Online (ok seen better), had issues on phone, employee started to get argumentative, products and charges misleading.

On Wednesday at 8 am I checked my balances online and noticed 2 charges made with my BB&T Visa debit card. I immediately phoned the 800 number to report this activity, they told me they couldn't do anything and it was my responsibility to report the fraud to the vendors who received the cash. After 12 attempts to dispute the charges with "onetravel.com\hotel" I am still out $483.41 with no recourse. I'm mad, dazed and conflicted with BB&T.

If you want to be part of the worst bank in USA, then... This is the bank! Everything is bad about this bank. Horrible costumer service, calls on hold for more than an hour, deposit delays up to 3 days and for that reason the craziest over drafts you ever had. Sorry for my not so good grammar, but English isn't my first language. But, I just want to let other to know how bad is everything about this bank. Without to mention how difficult is to get a credit of any kind in this horrible bank. Just don't do business with this bank... Seriously! You will regret.

Their overdraft fees are predatory. Only when the possible total pending items could result in overdraft fees do they ever change the order of items being withdrawn - largest item suddenly comes out first, down to smallest. This maximizes their ability to get as many overdraft fees as possible. So, rather than the largest item being the last to come out and resulting in just one overdraft fee, you get a handful of overdraft fees for all of the small items that come out after the large item is paid. They also make you pay overdraft fees on available balance, not your actual posted balance - so if your available/virtual balance goes below zero, all of those small items start incurring fees, even though your actual posted balance is still positive.

I called the old Susquehanna Bank which is now call BB&T. I never dealt with them before so I had no previous thoughts or ideas of them. I called about my checking account switching over from the old to the new bank. To my surprise and I was checking to make sure I didn't go into overdraft sure enough they claimed I did anyway. I owe $48.00!!! And to transfer my checking account to receive new checks was an additional cost of $24.00. Wow!!! So I went back into my old Susquehanna account and sure enough it shows I have a positive of $11.63. So where is the overdraft? Why are they wanting to charge me $48.00 plus $24.00 for new checks? Welcome to BB&T, beware all! Make sure you have your old account balance information because my experience is that they have a different account amount of -$48.00 to my +$11.63.

Well... BB&T started off great, and the woman I worked with was very friendly, and even gave me a ten dollar card for applying. However, I really needed the money I put in the bank (single mom of two kids) and this other ''senior teller'' gave me a temp. card over a week after opening my account (card never came) and was very rude. She didn't even give me my PIN before she walked away from me. Now, two days later, I'm STILL not able to access my account!!! I tried it that night of getting the card, and nothing. Tried calling, was on hold for over fifty minutes so I hung up.

I am one of the recent Susquehanna Bank customers who were merged with BB&T. While the communications started out well, it has quickly gone down hill. Wait times to talk to representatives are well over 20-25 minutes and that's at 7 in the morning. The communications from BB&T started out well - letting us know the date of the merger. It went downhill after that.

BB&T bought out Susquehanna Bank in Lancaster, PA which I have faithfully been a part of for 15 years. We all knew when the accounts would be changed over, received our new IDs to log-in online, etc. I need to check my account on an almost daily basis because it is my business account and all the customer credit cards get processed through it for my company. So the evening that the new accounts were online to access, I went in but could not access the new one, only the old and no activity was showing up in my account even though I had deposited over $5,000 within the last several days. The balance did not reflect this. So I waited another day to give them a little grace. Mergers and changeovers of thousands of accounts cannot be easy. 2nd day same situation. No activity showing up in my account even though I had been accessing it at the actual branch.

Good luck in reaching a customer service representative. I'm locked out of my account. Last night I waited for 30 minutes on hold and gave up. I'm on hold at 9:21 AM. I've been on hold for 10 minutes and counting. BB&T doesn't know the meaning of customer service. I recommend going to a credit union.

There is no concern of inconvenience for its customers. Hours on the phone on Monday to be told they have a problem with their software, try again in an hour. After driving 45 minutes Friday to find the bank closed for the rest of the weekend. Can't log on to my account and endless music waiting for a representative when I called again in the evening to find out what my recourse is. If this was a retail store, I would simply take my business elsewhere.

Was a member of Susquehanna bank which is now bb&t bank. Was unable to get online to check my account which was offline for 3 days. And went to bank to discuss this. It was unorganized, frustrating and on top of that my direct deposit did not go thru. The check was sent the 6th and it is 3 days later and nothing. Meanwhile I sit and wait for my money to be deposited thru direct deposit. Hopefully I can pay bills and not get a late charge for late payment due to not receiving my direct deposit. Hometown banking is a joke. It is all about money... their money not the customers. I could go on but why bother. From a frustrated customer.

If you are a customer of BB&T and want to use their so called "24" hour banking ATM... BEWARE! You can only make deposits up to 6 p.m. Some help that is!! I recently made a deposit of CASH. Cash should go directly into you account and held until the next day, but it was because I made my deposit at 6:02 pm!! This caused me an NSF of $36.00! Tried to get it refunded with not luck! Looking for another bank today!!!!

I called in about forgot password. I first wait on hold about 50 min then someone picked up and I got disconnected. When I called back basic I waited another hour and fifteen minutes.

I was a client of Susquehanna Bank who merged with BB&T. My account was shut down for the weekend to make the merge and I was not able to access my account or use my debit card. I was told that I should have received notification about this and did not. I have no idea if there will be any fees associated with my new account, what the new account information is, nothing and the local branches are all closed for the weekend. Very frustrated and dissatisfied with the process of the merge. I will be closing my account on Monday morning.

Called to get bank card said it would be 3-5 days. 2 weeks later no card, called again, said they did not have the right address although they sent me a welcome letter - how does that work? So after I went in website, changed address, they said a couple of weeks unless I want to drive over 100 miles to a bank.

I work with several banks on a frequent basis for work and I have NEVER dealt with a more frustrating financial institution. Their lack of customer service is truly unprecedented and amazing. I recently forgot my password to my online account and was required to call customer support. The first time I called, I gave up after 30 minutes on hold. Today I called again and was on hold for 50+ minutes. Every 30 seconds a voice would say "All of our representatives are currently assisting other callers, a representative will be with you MOMENTARILY." ---yeah right! What am I to do when I can't ever contact a person to help me??!!

BB&T used to be an awesome bank, where they treated me with respect and dignity. Then some corporate infection set in. Many is the time that I would make a deposit and write a check on the same day. They processed debits before credits and would charge me an overdraft fee. They informed me that as a "courtesy" to me, they would refund ONE every TWO years. I was in the process of leaving the bank and changing all my bill pays. After a payment was sent by error, I called technical support and they told me there was an embedded payment that I couldn't see or control on my end. The lady said that the bank should "certainly" refund the $72 overdraft. After arguing for 4 weeks, they refuse to budge. I would NEVER do business with them again. Go with a community bank that cares about its depositors.

I opened a account with BB&T banking on the 2nd of October which I think I regret. I was told it would take 5-7 days to receive a debit card. Well I waited and 7 days passed still no card. I called the branch to see why is it taking so long to receive a debit card. The rep tells me, "Oh, it was a holiday Monday this past Monday so it will take 7-10 business days." It went from 5 to 7 days to 7 to 10. Pissed me off because I have cash to deposit in my savings account also and don't want to walk around with cash on me which is not safe around this time of year. I get home from work to check the mail on the 10th day and guess what I find… a book of checks. I'm very much disappointed and will be closing that account first thing Monday morning. I've never had to wait 2 to 3 weeks for a debit card. SUCKS.

There are many aggressive and unethical banks, but BB&T is the worst I have encountered. Here are a few of the practices that BB&T uses against their customers.

First of all I feel like they try to assess fees any way possible. I had something coming out and I knew it took three days for it to come out. I checked my account the previous day just to make sure it hadn't been deducted because I knew my direct deposit would be coming through. My balance was the same all day but yet when I woke up the next morning it was negative. I called 1-800-226-5228 which is their corporate number 10 times never getting through always with the phone hanging up.

I was misled by Jennifer ** on a refinance which resulted in a substantial loss of money at work and time. I was about to refinance with Nick ** at Quicken Loans but before we were going to close that deal I receive the call but assured me if I stay with this company there will be absolutely no cost out-of-pocket and it will be done in a timely manner. I decided to let her go ahead and allow BBT hold my mortgage again as they are my current mortgage company. I was told a completely different story once they got my money for the appraisal and after showing this to other mortgage lenders, I believe I was railroaded and the appraiser that did my house was incompetent and they basically left it as that out by $500 appraisal and nothing done.

I am trying to help my elderly parents and I live in a different state. I had to physically fly to Virginia where they live in order to be added to their account. I handle my personal banking at USAA and they have never asked me or any of their other members to fly to Texas to process documents. BB&T needs to learn their system.

On Monday morning, I have an available balance and 2 credits from PayPal showing in my account. I did a transfer of $20 to open a Savings account. I also did a transaction of $100 where there was an available balance to complete. My Posted Balance on Monday was $1.12 which meant that I had enough money to cover the transactions that posted to my account. I was confused if I had enough money to open a savings and that posted to my account, why would I receive a 3 fees.

Have a business account. Paying $15/month for online wiring. I am only allowed to wire up to $75,000.00 per wire. Anything over I have to go to the branch. If I go to the branch, I am charged $65 as wiring fee and $4 as doc. fee. It's a ripoff. I have services with other banks and pay as low as $15 for domestic wires of any amount.

They have the worst customer service I have ever had with a bank. They make an error with processing a $40 transaction that would overdraft my account. I was ok with paying the $35 fee on the transaction. But they make an error with processing transactions and decide to charge me $190 in fees on the $40. It was their fault and they knew it. All the representative could say was that they didn't make a mistake and when they explained the breakdown of the fees to me and we discussed what they had done and I had pointed out where they had made the mistake, they kept telling me that it didn't matter and that they were going to charge me anyway.

I tried to set a travel notification for my credit card. You cannot do it online as I can with my Capital One card. You have to call customer service. Right now I am sitting here on hold for a half hour listening to music and fuming. I feel they have the worst customer service of any card company and bank that I have ever used.

Was locked out of my account. Asked a security question that I have no idea what the answer is, and have been on hold for over 30 minutes on two occasions to trying to talk to a customer service rep. If they are having a problem at least they could change their message and not keep telling me they will be with me shortly.

I have been banking here for about 15+ years. In the last 3 years or so, customer service has plummeted (I mean gone down the toilet).

I should of never opened the account after the first incident of them sending all my new account info to the wrong address, but I did. BB&T has a tendency to hold onto pending payments for 3-5 days, but until now I didn't know they will allow charges to bounce and then charge an insignificant funds fee the same day as your direct deposit payment. BB&T "rejected" my $167 phone payment the same day I was paid $667 direct deposit like I had been for over a year. When asked why they charged me the $36 fee when I had gotten paid the same day, the manager said the funds were still pending until 11am and the payment tried to post at 1 am. I really thought there were laws against these kind of banking abuse.

Set my account to decline my card if anything was to ever happen and they did not decline it. I got charged a fee and none of my paperwork shows they cannot stop PayPal from coming into my account (Suntrust always declined PayPal for me). The ladies at my local bank always have a attitude and they did not tell me they were going to pull my credit to open a CHECKING ACCOUNT.

Let's see, they lock my account on a whim, instill fees on a whim, refuse to authorize the payments for my water bill because they don't know the bank that they use, require you drive to a "local" branch to handle ANYTHING, despite the fact that "local" for me, due to where I live, means a 1100 mile trip to their nearest branch. They treat every online purchase I make as suspicious, and threaten to block my account on a regular basis because, you know, I enjoy video games and I wanted to build a hunting rifle for my father for Father's Day. They hang up on you whenever they feel like it.

I have lived at my current address for two years. Every other month, an online purchase would decline stating that the address on my account does not match what the bank has for my card. Mind you that I have use these online services before with no problem. When this happens, BB&T holds my funds, causes my account to go into the negative, then on top of that charge me overdraft fees, and 24 hour automated phone fees for calling in to them about it. BB&T has been doing this to me for years. My only income is social security disability. I am now fed up to 100 since I see that that BB&T has also stolen from other innocent people and are still at it. Stealing my disabled money, now they are stealing from the government too. Who has the power to stop this?

My girlfriend deposited her paycheck and scheduled automatic payments and the dates for the payments to be taken out. They withdrew the amounts the day she entered them and not the dates she had scheduled, and not posted her deposited check of $1700, therefore putting her in overdraft. Then when she tried to remedy the situation, they told her it was perfectly legal and acted as if they were doing her a favor by posting a $72 credit, even though the fees were $230. This is flat out thievery, and we will be contacting the Better Business Bureau. What a garbage institution.

They should change the bank name to FF&F!!! I was fair when I gave this bank one star, however; trust me you do not need to open an account or have any relationship with Branch Banking and Trust (no trust) BB&T. First of all, my wife was a banker couple months ago and thanks god she got a job offer for another bank; she used to tell me the daily stories and how they charge clients left and right for any service (which is not fair or it's free in all other banks). If you will call 24/7 number they will charge $20! International wire transfer $65! $5 for check image! $3 for paper statement! $5 for return mail! $36 overdraft. It's just like a welcome fees for being their client. Her manager told her that the bank looking for wealthy people not paycheck to paycheck clients! Seriously!!

Never do business with these people, especially on loan matters. I work hard to decrease my balance, but finance charges keep going up. Their explanation is days between payments. "Punished for paying too early." They submitted to research dept. That's right, no answer. Solution, - Pay loan off, cancel all accounts. After 20+ years with these people, this is how you get treated. I will repeat. STAY AWAY.

Do not bank here. This is the worst bank ever. Opened a new account and they will hold your money forever without letting you know why! Still have yet to receive my debit card! Went into the branch and they were no help. The only thing they could help doing is taking more of my money! Do not bank here. Make it your last resort ever! I am not a happy customer and I will close my account as soon as I can!

Like so many my husband and I both lost our jobs through no fault of our own. Two years ago I started looking into loan modifications, I used a free service that was featured on my local news channel as they travel across the US helping people. I have sent BB&T at least 7 loan modification packages, ALL have been denied. The reason: My hardship has not been resolved, and my credit is bad. I spoke with a lawyer and was told I qualify and that the reasons they are giving me are not HAMP guidelines. In the meantime BB&T have been racking up late fees and appraisal fees for almost two years. I feel like they are denying me so they can keep feeing me to death. Shouldn't this start being illegal after the first loan mod. application I sent them. So I just got my denial letter for the last application I sent them plus I just received from BB&T a new loan modification application that they want me to fill out. Think I might find a lawyer and sue them.

Our account was hit by online fraud 3 times. BB&T has the weakest Fraud Detection Department imaginable. Not only do we lose our funds (complete account balance twice) but each time, it has taken BB&T over a month to "Investigate" and replace the funds. The most recent time this happened, BB&T had been inaccessible both online and in their branches for days and over 2 weekends. When they finally were able to dispense funds, my husband went to the ATM and took out our limit as it was after branch banking hours. 20 Minutes later our account was wiped out.

WORST bank by far! I am new to the bank, and I have been robbed of $396 in overdraft fees in one weekend, but there was absolutely NO items that put my account in a negative to warrant the overdraft fees! I can not pay bills, as my check is direct deposited and only enough to cover the false fees. My kids can not be fed, I can not purchase school supplies, and I can not leave my house because I can not afford gas!

I went to deposit my check as usual and the teller supervisor Lauren treated me so rude and unprofessional. That person seriously needs people skills for racist and rude. The manager was there and did not say anything. Could not find the girl from the first office, the banker who is very polite to help me out, and when I asked for her, I found out she is gone. If you don't like Hispanics in this branch, you should put a sign that we are not welcome. I hope that supervisor is gone soon and I will tell my friends to close their businesses with that bank. Shame on the manager because she did not even tried to fix the situation when the check is completely valid and have enough funds on my account. Disgusting people.

BB&T has THE WORST telephone service of ANY company of ANY sort with which I have EVER tried to do business. Their phone selections are so limited that most of what you need to do is not an option and there's no choice to speak to a human. Finally, I waited 48 minutes to talk to a BB&T website tech support person just so I could ask him to transfer me to a banker, then I got to wait another 1/2 hour to talk to the banker. The next person gave me a "good" number to call which connected me to that SAME recording I got in the first place. So I kept hitting 0 for an operator and it kept saying that it was an invalid choice, but after about 6 or 7 times it told me to call a branch bank.

Could you please explain to me why I will text to check my bank amount and it will text back saying I have money. I will then buy something and then I will text back to check amount and it will text back an amount minus what I just spent. Then a week later I'll have those transactions on my account or I'll buy several smaller items then later on a big one that overdrafts the account and then check the statement and the big transaction will be way at the bottom of the list. Then several small things will be "pending" and all have an overdraft fee this even though it will be from the same place.

I noticed two fraudulent charges on my business account. I initially thought no big deal, I caught it within a few days so I'll call the bank have it reversed. After filling out their paperwork and submitting it to my surprise the bank stated "Upon investigation we determined that the transaction was authorized and therefore not eligible to be reversed". They stated I have to call the company/individual and request they reimburse me. So, as a customer of their bank I have to call the company/individual who illegally charged my account and beg them to give me my money back. Naturally my calls go to voicemail when I try their technique. Does that make sense at all? That's like telling a person ask a thief to return what they stole.

BB&T is not only the worst bank I've ever had the displeasure of dealing with but the worst "business" and business model that I've dealt with ever in the history of all businesses. Don't ever make same mistake to work with this bank. Their customer support is worst ever, mediocre employees, high fees, poor technology. We were switched to this bank because Citi sold its TX branch, and it was like transferring from heaven to hell.

Ok. I randomly keep getting a return statement fee. They have my correct address. I don't regularly get the fees but every once in a while I'll get one. I receive mail all the time from them. So there shouldn't be any return statement fees. The statements wouldn't get returned because they have my correct address or I wouldn't ever get any mail from them. I'm seriously considering switching banks. I don't appreciate getting ripped off.

BB&T is a thief. They charged me 3 $36 fees for "returned items". I overdrafted once, said "ok, my fault." I paid it off. Then I added extra money into my account. It was after 6pm, so it didn't go in right away. I ended up having to use my card a few days later. My card accepted all charges I swiped. Then, they pinned me with the first fee because "my deposit was after 6pm", but they pinned me the next business morning when they should have POSTED my deposit. Now they keep pinning me with the fees. I am -111 right now because of them and tomorrow I will be in the negative even more because they won't stop. STAY AWAY FROM THIS BANK. THEY ARE JUST AFTER YOUR HARD EARNED MONEY.

On Sunday I've made a deposit in cash in the ATM located in the branch on Woodbridge. I come home that day, check my account and the money was there. Today, my deposit simply disappeared from my account. I called BBT asking for a Spanish guy who can took my claim, they say that they not have Spanish in their customer service(!). I try to explain to them in my poor English and they ask me for the address of the branch. I give them the information and she says "OK, we're investigate this. Please wait 10 business days". I DO NOT HAVE THAT TIME to wait for an answer so they give me back MY MONEY. Tomorrow I will go to the branch to get my money back.

BB&T is not only the worst bank I've ever had the displeasure of dealing with but the worst "business" and business model that I've dealt with ever in the history of all businesses. When waiting to see a teller a tv is showing pictures of BB&T employees volunteering and giving hundreds of hours to help the community. They are helping everyone that DOESN'T do business with BB&T because those people would not be able to afford the outrageous fees that BB&T imposes on its targets (marks). So BB&T will help out people that aren't even their customers and financially ** those people that are their customers? Banking with BB&T is the biggest scam I ever got sucked into. I hope these despicable humans that profit from this "bank" die a slow, painful death.

This company will lie, nickel and dime you, give you fees for no reason, and tell you 6 different reasons for why, when you call in. They will lose checks for payments and claim they never got them but the post office says it got delivered. Will say they didn't cash your check when your bank says they did (and you have to fix it because they want proof they cashed it and won't just look at their records. They want you to verify their mistake hoping you won't notice so they get extra money and the late fee. They will make you verify information nine times on the phone and transfer you all over the place before getting to the right person.

My husband and I was told we had overdraft protection. And when the time came they would not clear a check for 22 dollars. Instead they charged us 36 three times. In all, in having the account for 3 month, we have paid over 500.00 in fees. They charge you 2 dollars to call and check on your account after your first two.. It has been a nightmare.. And I agree that some of their practices should be illegal.

For example you have 300 dollars in your account and you use $49 at a gas station, order a car stereo online for $150 so your balance should go down to $101 and you can't spend over $101 and all the things you've spent should be pending... but not bbt. The money is still there and still useable but the money you've spent is also pending so you think you have this much and forgetting you've spent a lot of it already. So after you swipe a few more times you think you still in the positive zone and nothing shows up on your mobile app for at least three-four days until all of a sudden you see 4-5 overdraft fees that is already process immediately on your account, but the money that you've spend takes several days to be posted on to your account.

I recently improved my home with vinyl siding through Paramount Builders at a rate of 16% for 5 years. When it was time to sign the documents, I noticed they were being financed through BB&T (my bank) so I decided I could beat their rate (Paramount) since BB&T is my bank and have been with them over the years though name changes, etc. They put me in touch with a rep and after a long story about credit score etc, I was refused an equity loan of $15K at 7% (which was BB&T's advertised offer) even though I had over $40K equity on the house. BB&T even charged me $20 for a credit report which nowadays, you can get for FREE. BB&T refused my loan application even though I have a checking, savings, HSA & credit card (VISA) with them (paid in full).

Most banks at least have an online form to send a message; after digging through mobile app and website, came up empty-handed. Lame.

I have talked with several people over the last 1 1/2 months trying to get the funds release for hail damage done to my home to finish repairs. They sent out their own inspector whom said 80% is complete and they still won't release the funds even after 2 different people told me they would expedite the payment. I am fed up with company and filed a complaint today with the BBB and am currently in the process of refinancing because they steal your money which I pay the house payment and insurance on the property, they shouldn't have control over it. I am fed up and the guy I talked to today Antonio **, sent me to supervisor's voicemail Jason ** because he wasn't available. I want to warn everyone about this company and I wouldn't be with them if Fidelity Bank didn't sell our loan.

Went to a branch in Richwood KY to get a 100 dollars in change. They wouldn't give it to me because I didn't have an account. I was changing dollars for dollars, did somebody move the ** border???

I’ve been with bank for about 9 months and to me they suck. I had a saving account and they can't explain to me why my account was negative when I had money in the account... I don't transfer money out if that account unless in need... So they closed without contacting about why my account was closed and negative.

I was a rollover customer from Citibank... This bank took 700 dollars from my account and used it to charge fees onto my checking account. I left this disgraceful bank and went elsewhere. Whatever you do... do not bank with them. Their fees and charges are ridiculous!

BB&T sent the new bank card on June 19 and turned off the Bank of Ky cards on June 22, leaving me with no way to get to money. This is rude and extremely inconvenient for night shift workers. Even a little rude and inconsiderate. I called the toll free number and got a free holiday survey I could not exit from.

I have had a mortgage with BB&T for over 10 years. About two years ago, I had read that I could pay a mortgage off faster if I paid a half a payment in advance. So I was making two half-payments per month - the first (an amount a little more than half a payment), a half a month early and the second (again, more than 50% of the payment) on time when the mortgage was due. After a year or so, I found that instead of putting the payment monies toward my mortgage payments, BB&T was placing the payment in a "suspense" account and then charging me a late charge.

I have been robbed of over $800 in unjust fees. I wrote letters to every executive in Winston Salem. I received a letter that I would not be refunded any of the $864. My personal and business account have been affected. They do not post deposits before debits, and they fix it to maximize the fees. This is what Bank of America did and they had to pay the consequences. Anyone know of a route towards justice or want to get one started?

Our mortgage was sold to BB&T last year, then promptly sold to Freddy Mac... but BB&T is still managing the account. Anyway, back in March, 2015, we wanted to switch our homeowner's insurance (another long, awful story), and over the phone I instructed BB&T to send the new check from our escrow account to our new insurance company. I made the mistake of trusting they would do this without any written confirmation, my bad. They, of course, sent the check to our old, awful, insurance company... and they, of course, cashed it. Nobody said anything to me about it, including my new insurance company, so I just got notice last month that they were going to cancel my insurance if I didn't pay. That's when I got on the phone with BB&T, asking what they did with my money... and they HAD NO IDEA.

This bank is the worst bank in the world. I made a deposit yesterday and today the bank charge 36 dollars overdraft fee for a check that became available today because they said that at the time the check went through I didn't have enough money in my account. My deposit was 1700 and the check was 45 dollars. This bank steal money to people. I'm tired of this bank - that's not fair at all. I speak Spanish. I am sorry if I made a mistake writing. I needed to say what happen - I am so mad. Thank you.

BB&T is a terrible bank to trust with your money. We have had so many different problems out of them dealing with overdraft fees that we should have not been charged. We are now dealing with a dispute for a charge of $450 that we were charged twice for.... One on May 21st and another on May 25th for the same company which caused our account to be overdrawn and resulted in overdraft charges of over $700. BB&T changed our online statement to make it look like the dispute was not justifiable... We were denied to get back the $450 and any overdraft charges credited back to our account. Now our house payment is extremely late and we have to pay a hefty late charge. It's sad how they treat their customers and today I will find a lawyer to take care of them!

My husband and I had been with Citibank for years before BB&T took over. Everything was switched over and we were happy that there would be more locations since my husband's company does not have direct deposit. Last month, my husband deposited his check via ATM because he had to work late and we needed to get the money in the bank to pay bills. They put a three-day hold on his paycheck, causing us to be late paying our mortgage and other bills. When we contacted them, they explained that this was their policy. We pay everything on time, and have never had issues with overdraft. There is absolutely no reason to hold someone's check just because it's your "policy".

I have never written a complaint about anything before. But BB&T is the incredibly disrespectful and inconsiderate. First, they charge you to call them? And don't tell you that you're being charged. The main reason I'm writing this is because I had 4K in my bank account. I had driven to Colorado from North Carolina-using my BB&T debit card along the way.. Well my boyfriend had his wallet stolen so we reported his card stolen. We figured we would just use my card... but nope BB&T canceled both cards "accidentally" and said they can't reverse it. Again I am all the way in Colorado the closest branch was in Texas. An 18 hour drive. We called and spoke to someone for less than 2 minutes before they hung up on us. I called back again and spoke with someone who said there was nothing they can do. I couldn't even transfer or wire money into my other bank accounts.

I've had several charges that was charged on my card by BB&T and I contacted the person they stated charged me. I was told through Apple that my card was declined so I shouldn't have received charges. But the BB&T representatives stated I was.

BB&T is the most crooked bank EVER! I am speaking to my attorney about a lawsuit as I am fed up and I have never sued anyone in my life. I work 12-14 hours a day, 6 days as week so I do not have time to deal with things like this but I am fed up and tired of their shady business practices. Posting checks first then deposits so they can charge overdraft fees, now I see they charged me 2x for the same check and made up a fake check# for the 2nd exact same transaction! It was $100, how many times a day are they doing this to 1000's of people. No wonder they are buying so many banks, they are paying for them with our hard earned money. I have both business and personal checking accounts and a mortgage all are going to be pulled from them and they are going to be investigated for this as someone has to stand up to them and put a stop to this. Everyone I talk to says the same thing and has stopped doing business with them.

I have been having a financial hardship for the last month. My account would go into the negative and I would get to the bank with money as soon as I could. Most of the time I would go in the next business day or when I had the money. I keep getting charges of $36 for an overdraft which has set me back at least $200 extra dollars. My account history will show that I put money in to bring the account back out of the negative, so obviously I'm doing my best. Every time I have went in to talk to a banker, I get the response: "There's nothing I can do about it."

BB&T has horrible interest rates on all of their accounts so I decided to close my Savings account and open an account with Ally (.99% compared to BB&T's .05%). After closing my Savings account I began incurring $12 monthly maintenance fees. Apparently sometime after opening my account BB&T changed their policies on monthly requirements to avoid fees. I explained that I did not know about this change and the BB&T reps did not care.

On 5/26/2015 I had enough funds to cover checks and debit card transactions in my account and had my recurring deposit in excess of 1500.00 being deposited on 5-27-2015. BB&T charged me overdraft fees of 36.00 x 4 = 144.00. Their customer service said AT&T (supposed to be on the 1st) had submitted early and a hold was placed on my account on the 26th. AT&T shows paid on the 27th not the 26th. Because of this BB&T has charged me as of tonight, 256.00 in fees. The only response from their customer service is that this is their policy.

I made 2 small transactions, less than $10, on May 19. I checked the account and there was more than enough money and no other pending charges. Since this was not my main account and I had only gotten it because I had worked there for 4 months I wanted to close it but was told I could not until the 2 pending transactions had "posted" to the account. Afterwards they would close the account. Not only did they not close the account, they charged a $30 maintenance fee on the 19th, but held the 2 small transactions until the 20th, which incurred 2 $36 charges.

We will have a checking and savings account with overdraft protection and overdrafts our account with little debit purchases and by the time it was all done we were over by 72.00 and they hit us with 400 dollars in overdraft fees. Yesterday... I wanted to deposit a check for 6700 and was told it would be a 7 day hold. "Policy" they said not "we'll see what we can do..." So I took that check to WOODFOREST bank, in which I don't have an account, and the guys jumped through hoops to verify funds and cashed it for me. I asked for a cashier's check to deposit into my BBT account and upon my return, they said it will be a 2 day hold. Are you kidding me! If we didn't have direct deposit on our pay checks I would have closed all my accounts right then and there! Next week... You can take that to the bank!

I will never open an account with BB&T Bank again. Sometimes, the money was not available to be used on the debit card or to be withdrawn. They charged overdraft fees on debits not available on a debit card. I can understand an overdraft fee for a check but, but toward a debit card when the amount was not paid. My payroll check was directly deposited to my savings account and BB&T closed the savings account on the same day that the check was directly deposited. Now, they cannot locate the payroll deposit. My employer says the deposit was not returned to them.

I paid off my car loan with BB&T over 2 years ago. They never sent the title to my car. When I applied for a replacement at the DMV, they stated that there was still a lien on my car. I have called them 3 different times and they have said that they will let the title department know and will call with any questions or concerns. They have never called and I still do not have my title. It has been over 6 months! This bank should not be allowed to stay in business!!

I had been with Citibank for 5 years and never had an issue with NSF on my account. When they switched their banking accounts in Texas over to BB&T, I immediately starting getting NSF charges. I have been watching my account diligently since they took on my accounts. I have one account that I utilize the bill pay services on. They deduct from my account the amount that the bill is for and send out the payment. When the check was deposited, instead of posting the check to coincide with the funds that they had taken, they charged my account again and charged me NSF fees. Therefore they have charged me twice for this check and refuse to refund my money. Not only that, they have a very nasty attitude. Since I take snapshots of my accounts, I am contacting the Federal Trade Commission and file a complaint.

I had noticed that I had made a mathematical error in my checking account. So, I went online and checked my account and I was still in the positive. I signed on to transfer some money from another account to make sure that what I had coming through would not overdraw my account. This was an account in the same branch of bank. They still overdrew me and charged me the $36 stating that the debit went through before my transfer, which is ridiculous as it is in the same branch. I went into the bank and was told that they could not refund my overdraft charge as the system would not let them. They stated that the debit was on my account the day before, which it was NOT!!! I will be removing all four of the accounts that I have with BB&T as this is not the first time that they conveniently put a debit before a credit in order to charge me money.

My mortgage was sold to BB&T so the associate called me and arranged a meeting. He convinced me to open a checking account. I declined the first time but the associate was very insistent. He mentioned that it's free anyway so just open one. When I refinanced my mortgage, I just noticed that BB&T started charging me maintenance fees. I tried to contact BB&T and they would not refund the fee. I'm going to cancel all of my accounts from BB&T and will avoid using this bank again.

I had made 5 debit transactions this past week. I had a $145 balance at the time. 3 days later I had a ACH debit come out that sent me $20 negative... Instead of ordering the transaction in that order, which would have initiated only one $36 overdraft fee, they decided to take out the ACH first and then the 5 debit purchases! Needless to say, I got hit with $180 worth of fees, all for going $20 negative... That is ROBBERY!! And of course customer service was rude and wouldn't help me at all! I've been crying all day. I'm so sick of big banking industries! BOA, Community Bank NA, Chase, and Citi all had class action lawsuits filled on them for this very same practice!! Better watch out BB&T, you are next :)

I went over like $10 in my checking account and was charged twice for O/D fees. So I have now paid $72 for $10. I'm so pissed. That was my money for Mother's Day.

For a month now they have misplaced $10,000 I sent them from my bank. I have faxed them proof they received the payment. They put it in my acct then take it out the next day. This has happened three times in the last three week. I have called every day and they tell me the same thing that I will have the $10,000 tomorrow. I am on the phone with them now starting over.

BB&T Bank on New Hampshire Avenue in Cloverly Maryland took advantage of my friend who has a Mental Disability. They were suppose to close an account and "forgot" so it cause her to lose $1,450.00. Everyone that we have talked to at the bank said, "We understand your frustrations and we are very sorry for the error we made, but we will NOT give you back the money that we caused you to lose." Please people... This is for real, there are so many other banks out there that care about their customers, this one does not... DO NOT... PLEASE DO NOT BANK WITH BB&T BANK... You will be sorry. They lie and cheat...

I called BB&T Monday about a deposit that my husband and I didn't receive. They said it usually takes 24-48. Ok, anyway. I had made a transaction with my bank account sometime the night before because I could buy some time to make a deposit the next day, which was made. All while on the phone with the rep about the 1st deposit not hitting the account yet, she said make sure to make a deposit (very very rude, and sort of hung up in my face), because the transaction will hit the account tonight. I said I'm making the deposit when I get off work, which was done. So the transaction (Wednesday), I see my deposit, but no transaction.

My computer was down, so I tried to transfer funds from one account to another on the phone. It wouldn't let me. I tried 5 times, so I had to call a real person who did it for me after I explained the problem. She said she couldn't see why I couldn't do it, there must be a problem with their system and said she was going to report the problem. Well then I get a $2.00 charge on my account because I talked to a live person. When I explained that it was their system that was out of order, "they were like too bad."

BB&T put a hold on checks however they feel. My friend who is a cosigner on the account went to put a $500 check from her bank in the account today. They said it would take 7 days to clear it is a local bank. Also I tried for 9 months to have my credit card bill drafted every month. They wouldn't dropped it and charge me a late fee. I set up automatic draft three different times. The branch manager couldn't figure out why it wouldn't work. They repeatedly called me and charge me money. In addition it shows your daily balance. I bank online it will show you've got plenty of money. They went to church you overdraft but will send the charges from the debits before they put your deposit from your credit card machine in. I still have many accounts with them due to being in business. Open accounts elsewhere. I would never ever ever in a million years recommend this bank.

Our mortgage was sold to BB&T. We got a letter in the mail in March that they had changed our rates as of January 1st. Now were we not only BEHIND but we had a ridiculous amount of built up late fees. We called and argued that they did not inform us of the change in our account until March and that we should not be forced to pay late fees for the months in question. We paid the mortgage on time every month. After getting nowhere and being pushed to the brink of losing our minds, we cut a check to them to cover the new rate and late fees (thank goodness for savings!).

I've had a Bb&t account 2007 when I needed a bank that was near my home and college town. I realized early that they were going to be a pain but I had no choice but to bank with them and they were free checking for college students. Since then I've kept it because there are branches all over the place and we travel a lot. My husband and I have a joint checking account at another bank (that has amazing customer service) so we closed the Bb&t account my husband had but kept mine.

Never get an account here if you plan to ever use their ATM because they never work. ** customer service skills. They will send your debit card and a piece of mail, with a set pin, separately (who ** does that?!). Most banks give you a debit card with a number to activate and set your own pin but not these dumb **.

I've had many dealings with customer service over the years and they have all been positive. Once when I had a mix-up with some checks which caused a check to bounce, I went to my branch and explained what had happened. They immediately credited my account the amount of the service charge. They called a couple of weeks ago when I used my debit card out of state to make sure it was me. I am glad that they are looking out for me. Thanks BB&T.

BBT claimed we were delinquent in mortgage payments and threatened to foreclose. I worked diligently with them, faxing, phoning and completing their required information to stop them from foreclosing. After months of dealing with various reps that did not know what the others were doing I finally was able to prove they were wrong and I was right. Now, suddenly they send me a letter stating they are proceeding with the foreclosure because I failed to submit their requested information. Which is totally a lie. I have the proof and will appeal but am afraid they will sell the house from underneath me before I can do so. If anyone out there can help I would appreciate it. This is a nightmare.

I have fought with the branch at Quarry Lake in Maryland for months over fees, misinformation and just verbal abuse. My account was forcibly closed for making complaints. I never overdrew my account or had any check issues. This bank should be forced to close. They are the worst bank in history. No one calls you back to resolve issues and the staff is so rude. One of my friends is also the wife of one of the NFL players suing BB&T for fraud. This bank is fraud!

AVOID the PAIN of banking with this terrible company... Our branch was recently bought out by BB&T which by the way is British owned. This is the now the 4th attempt to make a deposit at my location. Guess what? You will now have to wait 24-48 hours to receive your money that you deposit. That even goes for cash. You will no longer get immediate access to your funds. So what is the point of having an account with this company if you cannot get access to your money or if merchants are set to bill your account - guess what the items will be returned. And the mud is now on my face - the faithful consumer and loyal member of Citibank.

I got behind in my mortgage with BB&T and got the package to submit for a loan modification or some other type of help. I submitted everything which clearly states what my monthly income is. The phone call I received from BB&T loss mitigation said they have decided on a pay back plan. Sounds all well and good except for the amount they have come with as my income is almost twice what it truly is. On that, they based the payment for 3 months at $2481 which is only about $150 a month less than what my income is. No one can explain to me how they came up with the bogus income amount. I am fighting it and if I have to. I will start fresh and will circle my income so they see what it really is. What is wrong with people?

Just wow. What a horrible experience. You can't get a hold of anyone on the phone. You will call, go through all the different computer operated options, just to get hung up on. They sent the debit card to a house we do not live in, so now I have 0 way to access my money. Effective monday I am switching banks. What A HORRIBLE experience.

My husband lost his job on February 27th and canceled the automatic mortgage deductions from his account. I called on March 30 to pay the mortgage so we would not go 30 days late. The lady I spoke with told me that since we fell on financial hardship we won't be reported 30 days late, we would just have to pay late fees. YAY! Well, my husband called today (April 2) to discuss various things with BB&T and we were told that we were reported 30 days late. We told them who we spoke with on March 30th. Ms. ** told us that we were "misinformed" by the Customer Service Agent. We said that we would pay right now if they cannot report us or reverse it. She said that they cannot do that. I asked her to a letter stating we were misinformed and she said "no." She then said "we have been discussing this for 10 minutes and nothing has changed." RUDE!

We have been customers here for several years. I am in Italy and my bank cards were stolen. I am currently stranded here with no money and no credit cards. I have 5 accounts with BB&T, our mortgage is here, and Visa is listed on my cards. I have been on the phone with BB&T for 7 hours and have gotten no help. Visa is trying to issue me a credit card along with emergency cash and only needs for BB&T to give authorization to do so, and BB&T has no system in place for these emergency services, and will not authorize Visa to issue me a new card. Being stranded by my bank is 1000 times worse than having my wallet stolen. Do not bank here; they will never be there for you if you ever need them. Trust me.

I am a rollover customer from CITIBANK. I called to have PIN Mailer sent to me. I was on hold for 30 minutes. Both the Customer Service Reps I spoke with were rude and was not helpful at all!!!! CITIBANK need to research BB&T before giving them their customers. I'm taking my business elsewhere...

When BB&T took over Farmers and Merchants Bank (F&M Bank), they were one of the best bank and customer service. I was in Virginia. Then I moved to D.C. When I was closing my savings account, the manager told me if you have a combined total of $5,000 with savings and checking, you will not be charged any service fees. So she recommended that I leave $300 in savings. I left close to $400. I never got any statement and since I was very happy with them, I never bothered to check any fees. I trusted in their words. I saw $7.50 service fee for the past year and no letter or nothing sent. I called and the answer is "Sorry, not our fault.” Virginia rule is different from Maryland. So everyone, BB&T of 15 years ago was kind and human, but now they are cheating on customers.