BB&T Reviews

I had heard stories about BB&T but for some strange reason decided to give them a try. Boy am I so sorry I did. They operate in smoke and mirrors to get fees out of you. Very deceptive. They are in the business of hiding transactions and making everyday banking into some crazy algebra equation. I knew something was up when every time I use their card for gas and do debit they only withhold $1.00. Debit is supposed to come off within 15 mins but it NEVER does with them. They lie on the phone too. Told me I had time to put cash in my bank to cover a check because I had accidentally used the wrong account to pay a bill and then they had returned the check already. LIES AND DECEPTION.

This bank is the worst bank ever. They are crooks, they charged me 117.00 overdraft on 9.00. And balance from ATM was not correct, Anyone banking here should find another bank as soon as possible!!! This bank is run by greedy crooked, evil people. I'm 70 years old, on SS, a small check each month, but they don't care if they take your last dime. They should be investigated!!!

I had accounts for my under age children, they didn't make a deposit since BB&T took over and they closed their accounts without proper notification. I realized it was closed when I went to make a deposit into their accounts and they told me that they have a 0 balance... So not only did they close their accounts but they took all of my kids' money and have no answers for me as to where it is or if I can even get it back!!! What kind of bank does this? Where was the notification? Where is the money that I had deposited into my children's accounts over the years??? So basically if you don't touch an account, it can become dormant and they can close your account and take your money without proper notification?! I would think twice about letting this bank handle my money again!!!

OK so one of my issues with BB&T's overdraft fees is all the banks in my area close at either 5:00 or 6:00 PM. I work a normal 9:00 to 5:00. With that being said it's extremely hard to get to a branch in time to deposit money. With that being said yesterday I tried calling BB&T's customer service line to let them know my auto-deposit from work will hit my account early tom morning. So here is a recap! I went over $-9.50 I was hit with 100.00 fee for a total $9.50!!! My auto deposit hit so I was only in the negatives for around 24hrs. I called & emailed customer service did everything I could to help the situation or stop it from ever occurring. BB&T DID NOTHING to help! Told me, "Sorry I don't know what to tell you, maybe leave work early." LOL I almost fell out of my seat when she told me to leave work early. SMH!! They want you to get hit with these fees! This bank IS THE WORST!!! I need to go back to my old bank!

Ok. I have been banking with BB&T for sometime now I have two accounts. My banker suggested using the new banking app. For the life of me I can't seem to understand why am I being charged double late fees two days before my direct deposit every two weeks. I'm being told some lame story each time I inquire about my money.

Phone service is consistent lies with consistently conflicting information and rudeness, even from the telephone supervisors. The automated system shouts out your new pin number when you change your pin to a new pin (UNSAFE, UNSECURE, MORONIC, AND EVIL). Their training is about zero for their phone reps, even for the supervisors which is highly unusual in the banking industry. The wrong information I was given cost me about 3000 dollars. Friends don't let friends bank with BB&T. STAY AWAY. I worked for years as a banking professional. Get some other account somewhere else, ANYWHERE ELSE IS BETTER THAN BBT.

I had a gym membership billed to this account monthly and I recently changed it to another bank account I have now. Before this, there was a charge from the gym on the account and my account was in the red for a bit and they kept piling on more return fees and overdraft fees even after I changed the bank account on my gym membership.

First off their fee's are ridiculous! They bounced a check once even though online and on the phone it said my available balance was way more than the check. I was told to not pay attention to available balance never rely on it! WHAT? I also got caught up on debits being deducted before deposits are credited. $36.00 bucks here, $36.00 bucks there, they have refused each time to credit the fee's back! Oh this bank is awful and really needs to be investigated, their practices suck! My old bank "Colonial" was wonderful but then it was taken over by these God Awful Vultures! I'm out of there!

I have had many problems with BB&T. First of all, I have asked for a new debit card three times and 6 months later I still don't have one!! This is not my primary checking account as I live out of state, but if I ask THREE TIMES I better get one. No word on when I will, I keep asking... Next major problem is that I set up a WIRE transfer. I had to call five or six people to figure out why it was taking a week to go through. I specifically asked each about the WIRE. They all failed to tell me that I couldn't do a wire transfer online and had to sit in a bank to get one done so they mailed a check without asking me. What?! Then they locked me out of my account without notifying me when the wire did finally go through. I have my primary bank account on BB&T account and here's a fun one. You can only move $5k at a time and only $5k every 30 days??? Good luck if you need to get anything done. Nobody knows what they are talking about. I hate this bank.

After banking with CITI for so many years, I wasn't given the option to switch to BB&T. Since the switch it has been one fee after another. Even though I didn't sign up for overdraft protection they still charge overdraft fees for ridiculous charges, such as Netflix or Ipsy which is automatically deducted from my account. If the money is not there, BB&T still charges $35 for Netflix or Ipsy for overdraft fee. I have disputed so many times with these people however there has been no change or refund.

This is the worst bank for customer service. They can raise your escrow account without even giving a reason. And when you try to lower it you have to go through a nightmare. They gave a free checking account for having a mortgage with them. Then they charged me $12.00 a month for maintenance and I closed it. They gave me a BB&T Visa and charged me $25.00 fee even when there was no balance. Had to go into their bank twice to get it off my account. Closed that account too. Being a senior citizen they should have the best customer service. I would cancel my mortgage with them if I could.

Comcast withdrew money from my checking account without my knowledge. I tell multiple representatives of BB&T and Comcast about this personally and over the phone before 2/18/2017. I am then given a new checking account (due to fraudulent activity from Comcast) and then told to transfer all of my funds from my old to the new account. I do exactly what I was told, meaning that my old checking account had a ZERO BALANCE. Comcast/BB&T already obtained my money for this bill prior to me opening a new checking account. The next day, I am given a $36.00 fee from BB&T. Today I do business with neither and now I do business with lawyers. Have a good day BB&T and Comcast.

BB&T 'relationship managers' will court you & promise your business the world. Once you sign-up, the party is over, and you're left holding a bag of snakes. Let's start with outrageous fees ($36 returned item fees). This is a terrible problem because BB&T puts onerous holds on all non-cash deposits, well after 6 months of opening! Make a deposit, it gets subtracted from the source account that evening, but doesn't show up in your account FOR DAYS! BB&T is basically floating your money. I had one $20k deposit they put a 10-DAY HOLD ON. This wreaked havoc with my AP & then they had the audacity to charge me multiple NSF fees!

I have a BB&T checking account with overdraft protection. I recently made a small purchase that overdrafted my account in the amount of $5.88. I also had three other debit card transactions that were previously pending. They posted the three debit card transactions, which after they posted, I still had a positive balance. The bank then assessed me two overdraft fees. I called customer service and asked them why I was being assessed two overdraft fees when at the end of the posting, I have a positive balance. They informed me that the bank deducted my pending transaction for the small purchase before posting the other three transactions. This caused the assessment of the overdraft fees. On what planet is this type of math kosher?

If you try and close your account they will come back 2 years later trying to tell you that you owe them money and that it has been sent to collections. They won't be able to give you the information as to what you are being charged for or why you even owe money and won't transfer you to a supervisor. If you go to close your account make sure they give you a form confirming that they closed your account for your records and that no other fees will be applied to your account, otherwise the amount will keep racking up and you'll be in debt.

We have 3 business accounts with BB&T and for the most part all has gone well for about 13 years. Two days ago we were hit with what the Police called cyber- terrorism. It was a terrifying experience involving threats and blackmail. My first call after the police was to BB&T. The fraud people were understanding as I was very shaky and upset. I authorized the closing of two of the three accounts but did NOT authorize the closing of the operating account as I had to get to Atlanta ASAP to say goodbye to my father who is in Hospice. I already had plane, car and hotel reservations made and would need the debit card when I arrived in Atlanta. The attack happened on Saturday night of a 3 day weekend and the banks were closed today being Monday. The fraud people were explained that I would have to go in person to the bank to get a new card and since the local branches didn't open until 9 and I had to be at the airport by 9.

I have a loan with BB&T and trying to pay it off early so I am doubling my monthly payment amounts in an effort to pay more towards the principal. Instead BB&T is collecting the same interest and crediting my payments forward, in other words it shows 8 months ahead. I contacted BB&T last month and was told to make the payment on the 17th and it will reduce my interest amount. Great, it worked but this month it didn't work. I called BB&T today and the girl kept repeating the same thing which made no sense to me. I asked her to explain why last month's advice worked but it didn't work this month. She was rude and continued to state, "You're not listening to what I'm saying." She should not be on the CS phone. I will go see the branch manager on Monday to pay off my loan and never use BB&T again.

THIS ** bank has screwed up my mom's finances in SO many ways! RUN!!! Whatever you do, don't go to this bank! This bank forced my 83 year old mom out of their bank, sent her a letter threatening that whether or not she had her money out, the account would be closed on September 1 of 2016! THEN!!! After she dragged herself out to the branch and took ALL her money elsewhere to appease them, BB&T left the account open with 1 cent in it, and let VA and dad's firefighters pension go into an account that was "closed SEPT 1 2016" according to BB&T's so nicely written letter from corporate office.

Customer service is awful. Deposit terminal is often out of service or takes the deposit and then doesn't credit account. Recently, my debit card was charged twice for the same transaction and BB&T fraud claim is taking forever. When I call, I stay on hold for 10+ minutes and then get a rep who provides no help. I'm closing my two accounts.

My sister is a wealth mgt VP and I emailed her asking what would be something good to invest 80,000 in for my neighbor who is 79 and I am her POA. I have tried to ask her twice. This time by email. She tells me she doesn't know. "I don't know her whole picture," even though I have told her. My guess is that the amount of money is so small she doesn't want to mess with it. This bank also did multiple withdrawals for my father who is 78 and has dementia for him to send over $100000 to scammers. We were not aware until my sister (the banker) looked into it. No one contacted my mother who is on the account to notify her that they had suspicions that my father was being scammed. My father told them that he was paying tax money so he could win 40 million dollars. I was extremely disappointed in this bank that they continued to perform multiple transactions without contacting my mother.

I am the Treasurer for a local church. The church tellers who take the weekly offerings to the bank, put the offerings in a money bag along with the entire deposit slip book and drop it in the night deposit at BB&T each week. BB&T suddenly refused to return the bag and the deposit book until the elders of the church signed a new "Resolution and Agreement for Deposit Account." The money bags were the property of the bank and with that I'm not arguing. However, the deposit books themselves are the property of the church, purchased from a third party vendor with church funds. The deposit book in no way shape or form belongs to BB&T and BB&T had no legal authority to keep them. But BB&T held the books until the church agreed to sign their document. That, to me, is wrong. I asked the manager "What if I had mistakenly dropped my wedding ring in the money bag? Would you keep my wedding ring until I signed your forms?" Worst bank ever!

Mishandling of long term clients. Attitude from the staff most of the time. I have given multiple proof driver license number, social security number, address information and last payment etc. That is not enough. You are pushed and treated with total attitude and obnoxious behavior. I am tired of being mistreated by this bank. They do not know how to treat their client with respect. I spoke to Samatha who continued to be so cold and uncaring after I gave her multiple information. Only after her supervisor got on the phone and I was mistreated did I get to make a payment on my bill. Why does anyone have to be treated like this to pay their bill.

My husband and I have owned our own small business for going on 7 years now, and have banked with BB&T and used their merchant services for the same amount of time. We had no problems with them until recently. We had to update our credit card machine because our old one didn't support chip cards. So this past summer, we bought a new machine that is also itself supposed to be PCI compliant and secure. Well, during the month of October, someone was able to gain access to our SECURE machine, which is connected directly by ethernet, and send through over 21k AMEX authorizations using our merchant account. These were supposedly done at one time, almost all swiped (no one has access to our machine aside from my husband and I. We have no employees.).

More than 3 months ago we refinance our mortgage with another bank. The first flag was that they calculated our "payoff balance" 2 payments higher than actual balance. Even though we never been a single day late for our payments! That made us bring $1300.00 more to our closing (with another bank) - BB&T refunded us overage 3 weeks later. The second (still going on) they took $2200.00 from our escrow for paying our tax which they never paid!!! Nor refunded to us!!!! We had to bring from our pocket $2200.00 more for property tax to a new closing. 3 months later BB&T have not refunded us for $2,200.00!!! So many phone calls to BB&T. They lied that they paid tax. We called Tax Services and confirmed that they did not (we paid at closing), then BB&T lied that they will refund in 2-3 days, 24 hours... we haven't seen dime yet!!!

BB&T may have more local access available, but better services can be found for your needs. I have had to find out the hard way that I cannot do an online money transfer from my BB&T savings to my BB&T checking on weekends or holidays. Any other day it is immediate. However, my savings acct can be used for overdraft purposes for a $12 fee. Also, deposits made on Saturdays, before the bank has closed, does not post until the following business day. Other banks offer much better services than this.

In 2008 my wife at the time went in the Carmel branch in CLT and in a period of 2 1/2 months, forged my signature 14 times until my acct was closed. I did not give the bank permission nor did I give my wife to withdraw my 25000. I saved this money for a very long time and I need some sort of closure. The banker that let her have the money was named Copper. What made me more angry was the bank is blaming me.

They are closing my account in the next 7 days unless I pay them $990.00. They keep adding overdraft fees and I get a disability check every 3rd of the month. I don't have $990.00. They are rip offs. Don't go to them. You will be sorry.

My son has been banking with Branch Bank and Trust for 10 years. He was a full time student pursuing his 4 year degree in education working part time at a local grocery store, so he wasn't making a lot of money, but they required a checking or savings account to direct deposit his check. He would get paid every 2 weeks go draw his money out with his ATM card the next morning after his check went in at midnight. He had no checks. Just a card. He would have the check stub from work with the amount he made and go to draw it out and have less money than what he made. He had a student account since he was a student so no maintenance fees! So he would notice 100 dollars taken out every now and then but when he called customer service they would try and convince him it was a charge he had made from Amazon Prime (for example) that was totally not true!

It's crazy how just about everyone is complaining about the same things so, this confirms that BB&T need to be investigated for fraud! Their teller did not close out my information after I made a deposit inside and withdrew $100 out of my account into someone else's. I happen to see this a few hours on my online banking after bank hours. Called the 1-800, had them put a freeze on my account until I went in the very next morning, spoke to the nasty bank manager Stephanie, who did say it was a teller mistake but couldn't refund my $100.00 into my account until Monday morning. Come Monday morning no $100.00 but a negative 13.09!

My husband and I went to our local BB&T branch to check out a home equity line of credit or a home equity loan. We have had a mortgage with them for 5 years and have never had any problems. Our original loan was sold to BB&T so we had no choice with regards to who was servicing our mortgage. We visited the Vice President of the bank and she explained the difference between the two kinds of loans. We insisted that we only wanted a fixed loan rate with a fixed payment period. Everything she said from start to finish was very confusing and hard to even an accountant to understand. We signed the papers after thinking about it and were told we had 3 days to rescind. She said she could not provide us with the interest rate or monthly payment until the closing. We insisted on something in writing stating these terms and she sent us an email with the necessary information.

I am absolutely fed up and done with BB&T bank and will NEVER bank with them again nor would I ever recommend them to anyone. They have or have tried to charge me a countless amount of overdraft fees. Often times I have noticed (because I monitor my account almost daily) that they switch and rearrange transactions in an effort to cause these fees and I have even most recently noticed that they charged the max amount of overdrafts for a day which is 5 and then deliberately held 4 other transactions to the next day so they could charge me more. That was my last straw and I literally reported them to anyone possible, the Federal Reserve Bank, the CFPB (currently pending), and the FDIC.

They claimed I overdrafted 1.69. When I finally received paperwork about this overdraft the fee was already around 170.00. The customer service is horrible. This bank will steal from you, and then try to ruin your credit.

This happened last yr. My brother gave a $100 bill which I was going to deposit in my account. I went to the drive-thru window. They told me to come inside - then told me the bill was counterfeit! I told them my brother just gave it to me. I left the bill and told my brother what happened... He said he got the bill from that very bank! Later I tried to get a straight answer but couldn't. Today my brother said the bank put $200 in my ck. account and he did not get his money back... Somebody should have been in touch with me. I have not heard from anyone at that bank. Seeing my brother today... He said the bank needed me for a statement or something. Darn please help! I had no idea he didn't get his bill back.

Please run away from this bank. I have had my account less than 30 days and had a wire transfer for 3000 and a deposit for 2000. This bank put my account on hold and froze my account stating they needed to know where the wire transfer and check came from so I told them the information that they needed to know. So they unfroze my account for 3 hours. Went to use my card and my account was back on hold. Now they are telling me my account is closed and the company that sent the wire transfer and the check is asking for the money back. So I called both companies and they have no knowledge of these things happening period. So my money is just sitting in this damn bank and they are lying trying to steal my money. But I'm not gonna let them get away with this period. They are a bunch of thieves. Period. And someone needs to investigate this bank. Period point blank.

I'm not sure where to begin. This bank would definitely ruin you. They did it to me so I'm sure they'll do it to you. I had 2 accounts with BB&T--a business and a regular checking account. Never could I open a savings account cause overdraft fees wouldn't allow me to. I would deposit $300 cash money in the branch ATM machine just so they can hold it and by the next day my account would have a $350 negative balance. They create your overdraft fees for you if you decide to stay on point about how you accruing so many overdraft. You still would never understood how the online site shows one thing while the Mobile app says something else.

BB&T is absolutely positively the worst bank in America! Somehow they manipulate bank accounts via as they say the day they are posted in their account when you use your debit card causing many thousands of dollars of overdraft fees the last couple years. This bank needs investigated for the theft they have caused!

Second time in two weeks this happen. On Nov 11, 2016 I deposit $736 through my BB&T branch ATM. $100 was made available immediately and the remainder was held (typically until the next business day). However, another hold was placed on my account for $73.6. Today is November 15, 2016 and my account reflects an overdraft balance of -795. Both holds are still in place. This is my business account. Ironically they have a billboard down the straight which claims that they help small business.

At one time, I had 6 accounts with BB&T. After the bank held my deposit, (even though the online log in showed it was available) and caused 10 checks to bounce, causing $250 in over draft fees, the bank finally gave back the money after 2 visits with the branch manager. This caused me to close 3 of the accounts. Now, they have held a retirement check deposited 11/3 until 11/14 stating the hold is normal bank procedure. After bank shopping, I have found a 5 day hold is the normal. I'm done. Closing 3 more accounts and going elsewhere.

About 13 years ago, my husband took out a loan for $30,000 from National Penn Bank. He passed away 11 years ago and so I continued to pay the loan. I noticed that the balance never went down much, unlike other loans that we had. The interest is 7.78%. I went to the NPB and asked if I could refinance this loan or at least make larger payments to it and was told that I could, so I started to do so. Still noticed that the total of what I owed was not really moving anywhere. I went back to bank and asked what would happen at the end of the loan if the payments that I was paying wouldn't satisfy the entire loan. They said that because it was a "balloon" loan, I would have to pay a huge lump sum at the end. Somehow this doesn't seem right, but I still can't change it.

Worst bank ever. I only had it for 3 days and I'm already not happy. Customer service is the worst and the bank tellers do not help you for nothing and also they have a sign that says 24 hour banking and every branch is closed on Saturday when all other banks are open on Saturday. I’m closing my account on Monday. Do not use this bank.

My mom had an account with BB&T. She passed away Sept 2012. I asked for copies of her statements for the year leading up to her passing. They complied within a reasonable time frame. So far, so good. BUT... in reviewing her statements I noticed a reoccurring monthly charge for $12.95. Description reads: **. Does anyone know what this charge really is about? I inquired in a casual, non accusatory manner, if the bank could please explain a little more about it. I asked had my Mom initiated and authorized this monthly charge. I remarked I'm asking because I'm somewhat confused as to why my Mom felt she would need this Privacy protection. She was 82yrs old, never owned a PC or ever used the internet which is really what poses the greatest risk in privacy and identity matters. I summarized by also asking had my Mom requested this service or had the bank recommended to her, the Privacy Matters service.

Today is the last straw. Every encounter I have had with BB&T customer service does not end well because they truly do not care about the customer or the problems this bank causes for everyone. I'm sure most banks are this way; but having to experience this for 6 years truly opened my eyes at how little they care to help. ~$250 in overdraft fees for less than 50 dollars in purchases (which they conveniently hold as 'pending' until they can charge an overdraft). Rules they make up on the fly regarding charges. Needless to say this has not been the first time I have had such issues.

On 10/24/16 I went to the BB&T at 1860 MT Zion Rd, Morrow GA 30260 and went to the ATM. I inserted my card, entered the pin, selected deposit and inserted $360 which the machine took and it just kept saying "processing transaction" for five minutes and would not give me a receipt or allow me to cancel the transaction. I went into the branch to notify Brenden ** and Alicia ** the machine was broken and took my cash. Alicia checked the ATM machine and it would not work only saying "transaction processing". They called customer service and made a claims ticket ** and they advised me that BB&T does not control or manage the ATM's that Brink's services the ATM machines and they have nothing to do with the ATM's. I was told Brink's would come out on 10/25/16 to service the ATM to locate my cash and then told it will be Friday 10/28/16.

I would never recommend this bank. The way transactions are posted after a weekend is very questionable. I withdrew money on Saturday and Sunday. Each time my balance went down. Come Monday I am $321.22 overdrawn on my account. Each withdrawal I made 7 total included a $36 overdraft fee. Two of the transactions were for $1 each $37 for a candy bar twice I got charged. These 7 withdrawals had already been deducted from my balance. A transaction came in on Monday which my banker said caused account to overdraw. Which funds for my purchases had already been deducted prior to the overdraft. A bunch of crooks. I will be closing my account immediately. Do not do business with this bank.

For 4/1/2015 to 6/30/2015 period. BB&T Activities: There was service charge for any account. My Argument: when I signed contract with Citibank, my accounts were set up with no service charges. During this period, BB&T abided the contract I had signed with Citibank. At 6/30/15. My request: I made request to transfer all money from my Business Money Rate Savings account to Business Value 200 Checking account and close Business Money Rate Savings account. BB&T Activities: the clerk didn't do it and left the account open with $9.76 although he told me the account was closed. My Argument: why the clerk didn't tell me the truth, whether that was intentionally or just mistake?

I was charged an overdraft fee for non sufficient funds when I had sufficient funds in the bank. I made a cash deposit of $60 and a check deposit of $75 on 10-17-2016. There was a debit from AINS PREM UNITED/LBS for $51.35 charged to my account on 10.17.2016. The bank charged me an NSF overdraft Fee of $36 Stating: "Your account had insufficient funds to pay one item(s). BB&T paid the following item(s) AINS PREM UNITED/LBS" - $51.35 on 10.17.2016.

I have banked with this company for years and it gets worse and worse all the time. They have continually screwed up accounts and have shown payments in their system that were set up on an auto pay from my accounts. Days later they will call and tell me they are calling from collections because no payment was made. All I get over the phone is gibberish. I have closed all my accounts and will refi so I no longer have to deal with this incompetent company.

Have been a customer with BB&T over 10 years now. I have several accounts including merchant. I have my business and my home with them. My business slowed for a month, first time in years I didn't have a high balance. I went to cash a check for several thousand from a huge company with references. They put a seven day hold on it, that is BS! I need the cash in my account now. They won't help at all, even we know people there. Stay away from them!!!

I've been with this bank for years now. It's gone through 3 different owners: 1# Fed 3 then 2# National Penn and now it's 3# BB&T and in each different time they screwed up in each and every accts. I've gone through to many different accts with the bank to keep count on how many times they messed up. I had just about enough. They breach my contract and said it was my fault and now I'm $571.15 in the negative. I've tried talking to them and they refuse to call me back. They are avoiding me and they can't seem to account for the rest of my money. Please don't get fooled by this bank whatsoever. They are irresponsible. They play around with your money, your credit and your life, and don't want to own up to their faults, and it's not fair to me or my child.

My bank was purchased by BB&T? My pension check is direct deposited into my savings at the end of the month. That day I usually go to the bank and withdraw some money from savings. I deposit some of it into checking and bring some cash home. When BB&T took over I noticed once I got home that my checking account receipt only showed $100 increase when I had deposited much more than that. I went back to the bank to ask why. I was told it had been entered as a check and the balance would show up the next day. I asked "how could this be if I withdrew cash from savings and wrote the slip up as a cash deposit why would you consider this a check." I was told I needed to tell the teller I want to transfer funds.

I usually don't leave reviews or complaints for a company unless I know I was getting taken advantage of or something wasn't done right directly affecting my day-to-day living; it's quite seldom these days as they would get fixed appropriately and promptly. I am absolutely appalled by the lack of concern and care for my particular issue at my local BB&T banking branch.The fact that I have to report a complaint on the Better Business Bureau website is indicative of me at my wit's end with this bank.

My husband has been out of work for over 10 weeks now and we are already fighting with CIGNA his short term disability carrier. Now BB&T has held up his loan check from his 401K for over 7 days and will not release any of it to us because they can. After call and asking why it was not released on the date they said a week ago well it will be at midnight so I guess it is technically the 8th day. Do not worry BB&T as soon as it clears I am closing the account and making sure everyone knows how you help out your sick and disabled customers.

I received a check for a job. I deposit it in my account the next thing I know that it's a fraud so now the bank has froze my account and sent checks back to water company and electric company saying insufficient funds. Mind u I had my own money that would cover them checks now I cannot touch it till they resolved this with the other check. I gave my bank the emails and texts from the guy who was supposed to have me paint his apartment. Now I've got to find the money to pay my electric and water also pay a 50.00 dollars on each check and the banks charging me 36.00 dollars.

BB&T has stolen almost 7000 dollars from my account. I know what teller did it, forged my signature and how it was done. I need legal counsel. I have all proof and verification, I have been interviewed by the bank detective and he was very degrading practically accusing me of lying. They have two bank tellers there that swear I came into the bank after surgery and under medication and signed my name to the check and that is why the handwriting does not match. I have not had surgery and if I did the bank is the last place I would go and the last people I would discuss it with.

I've banked with BB&T for years and lately I have gotten nothing but problems from them and to top things today was my first time depositing a check via mobile app. It's Friday and it's telling me my funds won't clear until Tuesday and I could have taken it to an ATM and had my funds first thing tomorrow. This is truly an inconvenience. How is this mobile app suppose to make life more simple and easier when their holding funds for so long. Clearly other bank facilities release part of the funds the same day with the mobile deposit but BB&T does none and it waits until after you've submitted to tell you the release date. I will be leaving to go to another bank because this is ridiculous.

My husband & I have a account with BB&T in Maryland. We woke up today in disbelief our account was $300 negative which was not possible!! We've never had a negative and watch our account everyday and get email updates. Long story short they told us transactions made from the 15th-17th are just now coming out over a week later!! When we made those transactions they came out of the account so where is my money at!!! We called supervisors and they HUNG up on us! Over $500 is missing and nobody is explaining!! Closing account today!

I contacted BB&T to inquire about getting my PMI insurance discontinued. I was told by the agent that I was only 4000.00 away from the 80% required to have it removed. I was sent the information on how to do this. I paid them to have the appraisal done. It came in at 79.4%. They sent me a letter stating "It had to be at 75% and we're not going to remove it." I explained that I only went through the process and paid the fee because the agent told me it was only 4000.00. I felt they should refund me the amount I paid to have the appraisal. After about two weeks I received a call from them stating that they would not refund me because in the info I was sent, it stated that if the loan was less than 5 years, it would be 75%. Yes, I should have read more of the small print and had a lawyer look it over, but the point is, the agent gave me bad info and they admitted that. They are the experts, not me.

BB&T is the worst bank. I pay my bills. I have money in my account. The bill being paid is trying to come out and then they charge me 30 dollars for a return fee. Every month they do this. They are stealing and lying all the time.

I opened a checking account a little over a month ago and finally set up direct deposit. Receiving my first deposit today (September 8, 2016). After speaking with a customer service representative verifying that they had my correct address to mail me my bank card and also to reassure I could get a temporary card at my nearest branch until I would receive my permanent card. Feeling confident I would receive a temp card as well as make a withdrawal of 50$ from my account while in my nearest branch. That is not what I experienced at all.

NEVER EVER DEAL WITH THIS BANK! WORSE EXPERIENCE EVER!!! BB&T bank is the worst bank I have ever worked with in my life. I would never recommend to anyone to waste their time and do any business with BB&T. I was a client of CitiBank and after BB&T acquired Citi in Dallas, I automatically became a client of this low grade bank. I have a startup company and just recently I was charged $720 in overdraft fees for processing 2 (TWO) dollars!

I wish I had known what a terrible terrible company this is!!! We financed our load w/ what we thought was a reputable company only to have it close and our loan was sold to BB&T. They have done NOTHING but steal money from us!!! They bought us insurance even when we already had insurance. And then refused to give it back stating it's no longer in our account. However they can't seem to find the missing money of $1500.00 either!!! They raise our payment yearly "due to change in escrow" BUT no matter when we call our escrow is always in the negative!!! ALWAYS!!! This company is stealing hard working people's money everyday!!

I have been a Financial Adviser and a Banker for 20 years and I have worked for Wachovia, Bank of America, and Wells Fargo. A year ago I purchased a new house with a cash transaction. After I closed on the house with a cash purchase, I decided to obtain a home equity line so I can have access to the equity. At that time BB&T had a promotion on Equity lines and the rate offered was significantly lower than Wells Fargo's. The house appraised $750,000 and I obtained a line for $250,000. I had purchased a homeowner's insurance policy and a flood policy. I noticed BB&T has an insurance department and they tried to sell me insurance (cross-selling), but I used my agent.

We opened 4 account in June in Lakeland, Florida. I had a personal account and a joint business account and my husband also had a personal and business account (4 altogether). Alisha was the person who helped me open my account because she helped my husband open his 2 accounts. So, when we had to add my husband to the business acct since he wasn't available to come with me at the time, she wouldn't add him, she had to come to our place of business to add him which seemed odd. Well, it was because she needed my approval to add him (still no bells at this time). Well, this woman is something else. I am going make this short because it's a long story.

When BBT sends you a new credit card, make sure you download the transactions from the old CC before installing the new one. That is "IF" you want to EXPORT the file to a spreadsheet for manipulation. BBT claims they can only send the old CC file in PDF form. That means YOU have to ITEMIZE each line on a Statement in PDF Form and add and subtract the TOTALS, a two step process through pages of charges (if you use the CC often). I asked if they could load the old CC card into my account file (a day or so) so I could import the file to a spreadsheet. Nope, no can do. The old CC transactions were only one year old.

I was a client at National Penn Bank, where I was totally satisfied for 25 years. BB&T buys them out, and my life has become a nightmare. I moved shortly before the takeover. I had successfully changed my address at National Penn Bank. However, BB&T must have pulled records way before the merge was "official." Consequently BB&T mailed all the start up info, documents, cards, etc. to the old address. Guess what? The new document envelopes read NOT to forward, so all this info (and debit card) was returned to BB&T. Now I don't know I am missing this info because they sure don't contact you to let you know the documents have been returned. Next thing I know, I can't access my money. I lost over an hour of pay to go to the branch nearby me at work. The representative gave me a temporary card and assured me she would get back to me THAT DAY with explanations and would get a "real" card out to me ASAP. Of course, she never called back.

My BB&T card expires on Aug. 31 of this year. I called last week to make sure they had ordered a new card to be sent to me and the woman I spoke with claimed she had no clue when it would be sent out because it wasn't in the system yet. She also told me that when the card is about to expire, BB&T will automatically send out a new card before the month is over so that customers won't have to go without a card after it expires while waiting for the new card.

After having ALL of our financial documents for over 4 weeks, we changed from a construction loan to a 30 year fixed loan. I am the realtor and the client, so I deal with mortgage companies every day. After another 4 weeks, it was time to close. Our information had not yet been sent to underwriting. Once it was submitted, to the underwriter in North Carolina, it was in what seemed to be a black hole. We weren't getting updates. Just a ho-hum, 'We're still waiting". Everyday waiting for a loan to close and move into our new house.

DO NOT EVER BANK WITH BB&T. PLEASE READ ALL OF THE BAD COMMENTS PEOPLE HAVE WRITTEN ABOUT THEM. I AM SURE THEY ARE TRUE... I have been with BB&T over the past 15 years. I used to love them and now I despise them. These people are liars and they are so greedy. In May 2016, I deposited a check on a Friday. It was supposed to be there Saturday. It wasn't and to my delight (sarcasm) my account was overdrawn. I flew over to the bank on Saturday, extremely upset, and was told that I was one of "several" customers whose check wasn't scanned through the night before. This was at noon on Saturday so I was told "Wait until 3pm today and we will fix everything."

I went to the branch in 3100 lantana road Florida. The clerk is a liar. BB&T is the most unreliable bank, crook, not trusted bank I would refer anyone over. They always mess it up with my money. I deposited a check the clerk state your money should be clear in 2 days. In two days I check my account there was no money. I went to the clerk name ** she is the one that deposit the check. She said, "Oh there is a hold until next week"; she lie to me. She did not care about my need. She said speak with my manager there is nothing I can do about that. Everyone else said the manager is too busy to speak to you today; you are going to be waiting a long time. Until I started to get mad the manager came, "Oh sorry there is nothing I can do."

I initially got my mortgage loan through my local first security bank whom I have been with over 13 years and truly love them. But as most banks do they sold my loan off to BB&T Mortgage. I have been mailing checks to the same post office box for several years. During a rough patch I missed a mortgage payment. Probably making it up on the next month. Then making another substantial payment the following month. Just about the time I was going to call them and ask them why checks are not clearing I was stunned to find a pre foreclosure notice taped to my front door coming home from work.

I've been banking with BB&T since 1995 when they bought over First VA. Bank, unfortunately I'm still have to bank with them now due to a clause that if you have a loan with them you have to maintain an open account. when things goes well, they are an average bank, when you run into any problems, they are the worst bank to deal with, they will run you around and will try to weasel their way out of their own mistakes and will try to rip you off in any way they can I know since I've been banking with them over 20 yrs, I have to just maintain an open account till the end of my loan but any other banks are way way better. BTW this is the first time I have ever complaint about any company, I'm a Doctor with 4 children, I do not have time to complain about businesses but I felt the need to warn others of what they're what they are getting into.

Do not even think about banking with BB&T! They are thieves and not honest. I didn't even bank with them a whole year before leaving. I went in to close my account and they told me it was fine. After checking to make sure everything went fine, they told me they messed up and wanted more money to fix their mistake. They will never see another penny from me. DO NOT BANK WITH THIS COMPANY!!!

I have a equity line of credit with the Susquehanna Bank which was bought out by these people. Had for 2 1/2 years with Susquehanna never a late payment with them or with BB&T. Now all the sudden they write me a letter that says..."This is to advise you that we have suspended your ability to obtain advances on your line of credit. We have taken this action because we REASONABLY BELIEVE you will not be able to meet your repayment requirements." First of all Mr BB&T, my payments every month for $100.00 are taken out of my account automatically on the 17th of each month. Never any issues, never any late payments...who are you to say I can't afford it. Well I think it's time to move on. There are 2 other banks in town that will be glad to my business. So farewell to the hillbillies down north Carolina.

I agree that BB&T is not a good bank to use. I recently moved here to Georgia. I opened a bank account online, and I went into the branch here in Georgia to make a deposit. I was approved online and they kept taking my money that I was depositing into both a checking and savings account. Then, all of a sudden I was blocked out of my online account, and when I received my debit card I was blocked from activating it. Check this out, but, they kept right on taking my money. They were practically accusing me of committing fraud when I had my money transferred to their bank from another bank, because the previous bank does not have a branch out here in this part of Georgia. They blocked me from being able to access my own money. The money is my school money.

I had been watching my account very closely waiting for a check to clear. It never showed it cleared online and my payday was here so I was ok. But after work after hours and after I deposited my check I looked at my online statements and noticed it changed and now a few days of checking data had been erased. I knew it was fishy but I knew I had the money in before the check cleared and I should have been fine. Woke up next morning I had an overdraft fee and it said the check cleared a few days before. They changed the time to favor themselves and made profit. So I never had a negative balance but the got me with the fee.

I've had nothing but problems with BB&T. They 'go rogue' with your money and don't communicate at all. I will NEVER do business or allow anyone I care about to do business with them again.

I have a big problem and nobody help me!!! I am calling but they just transfer to another person and there is no solution. I just want to use my card which is my money inside. I am in out of US and my card is does not work. I need my money!!! Pls contact to me **.

Just like everyone else I'm disgusted by BB&T policy on overdrafts charges and fees. Not worth sharing my bad experience with this bank, honestly just stay away from this bank. They are nothing but legal thefts. Don't believe it? Soon or later it WILL happen to you.

I find this bank to be dishonest and incompetent. From drunk banker handling my accounts, to late fees that should never be there. Their refusal to return my money is unacceptable. Instead of paying my credit with my checking acct, they took the money off the credit card and put into my checking account. If payment is due on the 12th and you pay on the 11th or the 12th, a late fee is assessed because their system for some reason does not compute! They reverse the late fees, sometimes. That's my current problem now. I have 4 charges at $35 each and they are "reviewing the audio" to see what was said.

I have been with BB&T and it's predecessor for 17 years. I have one personal account with direct deposit from US Treasury. Did not have problems with predecessor bank. Address: It took 6 attempts before address was changed after a move. 6 attempts over 15 months. When I tried to order a debit card, it either never printed because the order "dropped out of the system" or was sent to the branch where I opened the account originally. The branch was inconveniently far away. The debit card problems have gone on for several years. Yet when I go back to the local branch they usually remark that I have had many temporary cards. The remarks carry an obvious tone of questioning, seemingly insinuating that this is a problem that I created when it is not mine, but theirs.

BB&T has no loyalty whatsoever. 10++ years of banking means nothing to them. I mean checking, savings, mortgage and retirement. Would not let me cash a check from my employer, says I must deposit. Next priority, find a new bank.

I do not understand how when I had just started reestablishing my credit I was approved for $400 line of credit and $2000 on BB&T credit card. Now since then I have 100 percent on time payments on all my accounts. BB&T wouldn't finance my brand new car but Hyundai Motor credit did for a lower rate than BB&T offer. Now you deny me an increase. My question is how was I given credit in first place if I'm such a risk? Initially I was reestablishing, now I have credit with 100 percent on time payments. Anything derogatory is over 7 years old.

I recently moved to Arizona and tried to close out my Virginia BB&T checking account remotely. I was told the account needed to be a zero balance. So I transferred the remaining balance minus the $3 transfer charge to my new account. In the meantime, I was told the account would be closed once the zero balance was confirmed.

My husband and I had a checking account with BB&T when we first moved to North Carolina. We had some fraudulent activity on the account and they charged us a bunch of over draftfees for things that were sent back after the fraudulent transactions. Not only would they NOT refund the overdraft fees but they charged us $2.00 a pop to call their customer services line. And I had to call twice. Needless to say we closed that account and ran to another bank. I real big bank who know how to function in a big bank world.

It took two weeks for me to get any response to emails I sent regarding multiple concerns, one of which was the changing of my routing and account number; somehow they sent this information to the wrong address, or not at all. Several bills more missed payment due to this. I asked for checks so I could order bill payment as you need a voided check to order checks or set up directly withdrawal; they refused flatly to issue any, stating that it didn't come with my level of account, which is intriguing since I am only a member due to a merger and was never given the opportunity to choose the type of account I wanted; and as a side note, my old bank did provide several free checks upon request. Like another reviewer, directly contacting "my banker", Cindi **, led to no response. Closing the account Saturday.

Okay, so I had to make a fraud claim about 2am when I was checking all of my information like I usually do at night and saw something I did not purchase on my account. Well when I checked the next day they had the nerve to charge me 2 bucks for reporting on the 24 hour customer service line, so now you're being charged for customer service??? And the best part is, I'm being charged 5 more dollars to replace my card that was used as fraud, omg really? These people are horrible and do not care about the customers in any way, they rob you straight out. :( Thank you, I'm closing my account tomorrow.

On Christmas Eve I seen a young woman I knew that used to work at Wal-Mart. I went over to say 'hi' to her. I have known her for several years. ** introduced me to her classmate and we were talking for several minutes when she said she worked for BB&T. I told her I had Wells Fargo and I was good. We all talked for about 15 minute and then left. I then seen ** in mid-February and we talked again. She went on to tell me a lot of personal info about herself. So I gave her my cell number and the following week she called me and I set a checking account up with her. While we were waiting for the rule book to print out I was talking to her about how it was wrong that woman got paid less than men and to purchase men's items because they are cheaper. I would tell her she was a supermodel as she looked like one. She never complained about it to me at all.

This bank is horrible. Stay away. Their business side of banking does not communicate with the business credit card department. Our business credit card got shut down without our permission. When I called to inquire, they stated the local BB&T branch had closed our card; however, they could not get in touch with the local branch to verify why and/or if it was a mistake. When I called the local branch, they could not pull any information in their system as to any explanation. They told me that their systems cannot communicate with the credit card dept even though it is a BB&T issued credit card. Say what? Makes no sense that you issue a BB&T credit card and your local BB&T can CLOSE your credit card account but cannot give you any reason as to why and that their system does not communicate with the credit card system. I was floored. Be aware and stay away!!!

I can't log on to BB&T online banking. This has been going on for weeks. Their website says they support Firefox but they claim a recent update caused the problem. I went back to an earlier version and got the same results. I have 7 other online banking accounts that work with Firefox but BB&T says they are waiting for Firefox support to call them back. How lame. They say to use a different browser but I have no desire to change browsers just to accommodate their website when all of the others work. I am going to change banks.

What kind of reputable banking institution charges their customers ridiculous amounts of money for your very own banking history statements?! Not one I want to be a member of. Apparently because they bought out Susquehanna Bank, they now have no access to account information dating back to when it was "Susquehanna Bank". They informed us they have to retrieve it from their "archives". Which going by the amount they charge, must mean climbing mountains and swimming through treacherous bodies of water to fight a big troll that keeps the banking statements from "Susquehanna".

I have a 15 yr home loan with BB&T which has another 3 year till paid off completely. I put down 30% on the home of the purchase price. Because the appraisal of the home came in much higher BB&T approached me after 1 to 2 years of paying off the home loan and offered me a home equity loan. They approached me but after I learned the interest for the loan could be written off on my taxes I applied for the home equity loan and it was approved.

I am so disgusted with BB&T. They closed down my account unbeknownst to me and then I could not retrieve my money from MY ACCOUNT!!! I went to the branch, called many many times to no avail. Please do not do business with this bank as they do not know how to treat their customers!!!

Run... Run as far away as you can as fast as you can. BB&T bought up my local Bank, Susquehanna, who I had been with my entire adult life... Instantly, customer service suffered. Every time I went to a branch, they always had to "call back to corporate" to get anything resolved. New fees popped up, which they claim they notified me about in one of the DOZENS of papers, letters, and brochures they sent out over the first few months. After getting fed up with their service, I switched banks... which ended up costing me about $100 in fees and termination costs. Plus, after I was told my account was CLOSED and at a zero balance, they charged me over $250 in "overdraft" fees for mostly fictional withdraw attempts on my account, and would not budge one penny on them... even going as far as to threaten to turn me over to a collections agency. Run away...

BB&T stays charging me overdraft fees for things that are not even my fault, but the fault of other third party websites I have gone through to make purchases. So thanks for that. $40 for each overdraft? ** you, I don't have millions of ** dollars **. Goodbye. Got me ** up if you think I'm putting up with that **. Not to mention they apparently can't afford a live representative over the phone, that's also hilarious. I also love how their bank transfers take about 3 thousand years to go through. Go ** yourself, I am not even an angry person but this bank has pushed me to the edge and I am done.

On two occasions I have been to my local BB&T office to have my IRA annual distribution check direct deposited to an institution other than BB&T. At first I was told that it could be done, but that failed because the customer service person said that the form did not have an 'option' for other institution. The second time the branch manager again told me there would be no problem, proceeded to call the IRA department at the main office and was told which form to pull up on the computer, all the time reassuring me that he would take care of the issue.

BB&T is a horrible bank. That's being kind. My accounts automatically moved to BB&T when they bought Susquehanna bank. I have a line of credit and a checking account with this institution of greed. They immediately changed my LOC interest rate which hadn't changed in five years with Susquehanna. If you call them to inquire about your accounts, there's a fee! I move money from my checking to my LOC. It's immediately gone from my checking account but takes 3 days to get to the LOC. Guess what that means? I'm charged interest on the money that I already sent to my LOC for those three days. I had times where I pay a bill from my checking account to an outside company; it doesn't show up when I look at my accounts. It's gone, but doesn't show! They're encouraging me, if not outright hoping, I overdraw my account. This "bank" makes me sick.

BB&T are a very dishonest banking institution. They have more hidden fees than any other bank I have ever dealt with. They constantly don't answer calls, hang up or put you on holds well over 15 minutes or more. If you are a struggling person they penalize you even more with fees and I'm not talking about being overdrawn. IF you're needing a bank DO NOT pick this bank or you will be sorry.

We have flood insurance. BB&T wants it to be more. If we do not purchase more, they will purchase it for us through their affiliate insurance company. It will only cover the principal amount left on our mortgage, which is less than 10% of the worth of our policy. We will be charged through our escrow account plus added fees. The only customer rep we can talk to represents the insurance company.

I would give them less than 1 star if they had that rating here. I have been with BB&T for almost 30 years. When they were a regional bank from NC they were very service oriented and efficient. Over the years since they have grown and assimilated other small banks they have become all about the dollar and less about efficiency and customer satisfaction. In the last year they have manage to lose our requested checks, my debit card and still manage to charge me $2.00 for calling them and closing my credit card account which I haven't used in a few years. I would recommend any other bank than BB&T and if there are servicemen within the BB&T regional branches service area I would recommend finding a better bank or even better yet a credit union, one that puts the customer first.

So I take an insurance check (less than 10k) from USAA (drawn on BoA) and the teller says insurance checks are some of the "worst checks" to work with and she would have to put a hold on it. All I wanted to do was deposit it, but no. I got a 7 day hold from my bank. In this time of electronic clearing I got "after the check clears, you can get 4,800 in 2 days and the rest in seven." What a deal, two of the biggest COs in the USA and BB&T says I can get my money to pay to fix my car until seven days after "the check clears." I have been banking at BB&T for more than 10 years and I have had this same problem in the past. So that relationship will end also seven days after the check clears. Time for a better bank!

Susquehanna Bank was perhaps the best bank we have done business with. Having said that BB&T is the worst. Cannot depend on the online statement. Cash is pending until the next day. Credit card deposits are a day late. I can look at my accounts online at midnight on the first thinking all is good, then log on on the second and find out I have debits I never saw at midnight for the first! The people at our local branch who were happy and eager to help, more or less just pass the issue to N.C. as they have no authority to make any decision.

Is BB&T in trouble? Checking,Saving accounts Service is a fraud. 12 months ago service at our local branch in Cary NC virtually disappeared. Most tellers left or were transferred and replaced with inexperienced people. As I write this, I have been on hold over 20 minutes to activate my new BB&T debit card. Turns out the instructions on the paperwork sent with the card are wrong. Half hour of my life I will never get back. I have the BB&T online banking Tech on the phone now and he can't find the activation button either. How many 1000s of customers have been through this? OOOPs - He just told me there is no such button. Sorry! Ughhh!

I am to finally pay off my auto loan as of this month. Ordinarily I wouldn't think twice because I have been paying my monthly dues by auto debit. When I logged in to the website today and happened to look at the statement, it mentioned that the final payment will not be processed by auto debit. I received no advanced notification of this prior to this month, either by mail, online message or even a phone call. This was going to just sneak up on me.

I created my online bank account months ago when we first moved to another state. I misplaced my username and password and the only way I am able to get it is to call. I have called every week for past three months and my hold time is 20 minutes + EVERY time. I wait to get my paper statements or call the branch to get my balance. I've never been able to access my online banking. This is the worst customer service ever.

My balance on 3/28 was sufficient enough to cover my checks on 3/28. They did not subtract any of these checks from my available balance. Went ahead and charged me an overdraft fees when there was money in the account to cover. How can they be allowed to not take money from my available balance first before charging me the fees? Susquehanna Bank did a similar thing and was sued and had to pay money back to their customers because I know this because I received money from them. For BB&T to do this cannot be ethical. I would never recommend anyone to this bank. The complaints for this bank are outrageous. If everyone would report them to the FDIC then just many BB&T will have to pay for their actions.

So on Friday March 25th 2016 I did a mobile deposit with a check for $177.45. Mobile deposit said my funds will be available the 28th or Monday. The money is not available. I call BB&T. They tell me there's nothing they can do but if you take the check to the bank they cleared immediately. I thought Mobile deposit was supposed to be a quick convenient way to cash checks without going to the bank. It takes forever. Oh so you don't get the money on the 28th. It actually clears the day after they say it's going to clear. BB&T are scam artists and they charge crazy overdraft fees. I really need to find a different bank or BB&T need to fire their higher-ups and put real bankers in their offices.

Last year we decided to pay off our mortgage early, and started making 1 extra payment every month. Despite this when the principal amount was not going down, I started looking at the payments and BB&T was applying the additional payment to next month's mortgage. When I called customer service, they told I will have to indicate this in the Check that I intend the additional payment to go to Principal. I have an online schedule payment, and there is no option for me to do so. My only other alternative is, visiting BB&T's Loan Servicing website (which is different than bbt.com) every month and making the extra payment there and indicate it's for principal amount.

23 years & 5 buyouts... People's State Bank, Community Bank, Susquehanna Bank... Who can keep track of ALL the special and non memorial times my loans, checking & savings accounts were sold? Stayed loyal till this monstrosity of a financial institution that DARES call itself a bank by the name Bully Bait & Thief bought them. Problems so unbelievable I could write a book.

Once again I have been locked out from my account because the new password I was forced to change for a third time does not work again. Another call to BBT c/s where the wait time is at least 17 minutes... The security questions that are popping up are not the ones I have chosen. I am done... this has been going on for at least 4 months. Online banking system is a nightmare.

BB&T (an out-of-state Big South Carolina Bank) bought out my local Susquehanna Bank in Pennsylvania some months ago. I was inundated with their mailings and failed to open them all. Subsequently, I have been charged "Inactive Fees" for several months, which is something Susquehanna Bank did not do. I spoke to a bank manager in person who would only return one of the month's fees ($7.50/month). She told me that all banks do this. I went home and called a local bank and they DO NOT DO THIS. Tomorrow I'm withdrawing my money from BB&T and opening another account in a different bank. Just Google "BB&T sucks" and see the hundreds of complaints. Just a warning... maybe you've not been burned yet, but you will. I think BB&T must stand for Burn, Burglarize and Take.

I was an extremely happy Susquehanna Bank customer when it was bought out by BB&T just a few months ago. Since then, there has been nothing but a steady stream of problems. With the latest problem, I've given them multiple opportunities to make things right and keep me as a customer, including calls to the 1800 number and emailing the CEO at ceoline@bbandt.com. It is now clear to me... they simply don't care and the only thing that differentiates BB&T from any other bank is their quest to charge ridiculous fees for basic banking services. PS: This is funny: A few weeks ago, I was "robo-called" by BB&T. When I answered, the computer immediately put me on hold and asked me to wait for the next available representative. Yes, BB&T called me and then put me on hold!!!

I had money in my bank to cover a bill I needed to pay on a certain date, I paid by debit card on this date. The bank claimed it was paid on a further date and stated there were no money in the bank at this time. This I know was a lie and they overdrafted me. Called, talk to a very rude representative, I explained to her, "Obviously someone in the bank do not know what they are doing or your computer has a glitch to it." I called the company in which I sent the money to and they took it out on the specific date we agreed on.

6 years ago I bought a boat. The loan was for 35k approx. I paid it off within 4 months. I received a payoff statement. So last week I went to go sell my boat. Guess what? They still have a lien on my boat. They said they messed up etc but really!!! So now I have to wait until these guys figure out how to fix this issue. Wasted my time. Please never bank with BB and T. They are the worst bank ever. Customer service is horrible as well. I asked for a manager to call me back and they didn't call back from the 800 line.

I can't access my online banking. So many security questions that I can't remember all and is costing me so much time that am considering closing this account. I call all their help numbers and for more security questions and I don't remember one they hang up. I am so fed-up. I want customer support not trick questions with no end.

Every other time I log onto BB&T to check my account or pay bills up pop security questions. The trouble is they are not the security questions I selected when asked to set up security on my account. Since they keep showing me the wrong questions I can't get into my account. This keeps happening. Now I am waiting for someone to call me back from the bank to, hopefully, unlock my account. I much preferred the bank when it was Colonial. I didn't have problems with them.

2 years ago I had money stolen from an ATM deposit. Then I had a bank Error. And caused my account to be overdrawn. They added the overdraft fees after I added cash to my account and charged me $252 in overdraft fees and would not budge on reimbursement or any of it. Upon all of this happening they informed me that I opted to have this feature. I said "Show me where I chose this." They said someone asked me. But they have no proof that I chose this feature that I would not choose. Needless to so the corporate office was no help either. Every time I called I was told "Someone will call you back today." Nothing was resolved and I left the bank. I do not recommend them at all. I have only ever had one bounced check in 4 years of banking with them. Worst customer service all around.

I can remember when Southern National CEO which was Allen Jolly and Director was William Black. I had the pleasure of knowing both. Back in 1994, Southern National merged with BB&T. If these two great businessmen and very personal people would not have put up with the deceitful practice that is happen. However, I have been with BB&T with my personal and business account. I was hit with a overdraft fee for $36.00 that was paid out as a paper check which I have never used and took 10 days to deliver and hit my account and I had ask for a refund and was told that I had a overdraft back 24 months ago and for that reason there would be no refund. So after checking, it had been 29 months so I informed to BB&T of the error on their part then agent told me that I still could not get refund due to my relationship balance. I have no idea what this means so I have emailed back for an answer and as of now no reply. BB&T should be investigated by FBI bank fraud department.

My car insurance sent me 3 separate checks in which I deposited all to pay Auto Body shop. This new bank to me (they bought out my bank Susquehanna) is holding one of the checks for $1,000 until December 31, 2049 because they claim "we can." PLEASE SEE PICTURE! I tried to have my insurance stop payment on it and electronically deposit into my new account at another bank but this bank told my car insurance company that it was deposited and cleared. It clearly states "exceptions/administrative hold." (SEE PICTURE.)

I find it hard to believe a publicly held corporation, opened to serve the public feels they don't have to. I would recommend NO ONE uses this bank. They are rude and dishonest. This issue arose in Spartanburg South Carolina. Stay away unless you want trouble and aggravation.

I just have to vent about BB&T. I went through the dealer to get my car loan. The contract said my 1st payment was due Jan 12th. They told me to wait for a statement to make a payment. Around the 1st of Jan I realized I hadn't received a statement. I called the dealer. They said the original bank merged with some other bank and that the due date would be pushed back and to keep waiting for a statement. The 12th came and went. Still no statement. A week or so later, I was concerned so I called the dealer again. They said, "call BB&T-they're the bank that has your loan." I call BB&T and find out, they consider my payment LATE. But they can't seem to find me in the system, so they can't take my payment. They say, "we'll call you back in few days.." I say, yeah that's not acceptable, I want my late payment waived, and I'd like to pay TODAY. I'm trying to buy a house; the last thing I want is a 30 day late on my credit.

I have had a BB&T bank account for years. I contacted the bank in person April 2015 and told them I had sold my property and gave them my new address overseas. Today I came back and went into my local Sarasota fly branch only to be told my account had been charged $10 per month of fees and $5 fees for return of statement to my old address. They ripped me of $15 per month for the last 12 months, even though I had asked my account to be put into a $5 fee account, so after I complained I was offered a credit of $20 to not close my account. Yeah right. They are the biggest bank of thieves. DO NOT BANK WITH these thieves. I closed my account after being ripped off $150 of fees. Due to the bank's incompetence. BEWARE. BB&T stands for BIGGEST BANK of THIEVES. You have been warned.

First of all, you cannot reach a live person without calling a local branch and the people at the local branch have zero authority to help with any account issue. Every time I try to log in to my online account I get a message telling me that my password is no good. So, I call and get it reset (if I'm lucky enough to get a real live person on the phone). I have to repeat these actions every single time I try to log in. IF you are able to get a live person on the phone they reserve the right to charge you for any "help" they provide. They do not update your balance until midnight every night. Apparently, they have never heard of the real time balance info that every other bank has. This is the WORST bank I've ever done business with. I'm shopping around for a new bank now. I'd rather use a Walmart Debit Card than this bank.

My mother is and has been attempting to close her BB&T account for over 3 months. They say she can only close the account once the account shows a $0 balance which will never happen because they continue to charge her fees on the account and she has to keep a balance in order not to be overdrawn because of these fees. They will not refund these fees or close her account and cut her a check. They are useless, incompetent and the worst I have ever dealt with. This is unforgivable, they need to be shut down.

BB&T 1512 Holland Rd Suffolk is a local scam. APRIL **, opened up business and personal checking account 6k and 1k deposit from USAA account so I can pay local contractors. She and her boss that sat in his office with no new client greeting, guess I'm a small account. They said it takes 7 day for me to get at cards and I cannot withdraw until check clears. 7 days later ATM card pin does not work as we are standing in the drive-thru at like idiots. Frustrated because I need cash for local contractors. I said "Cancel my accounts and give me my cash." They charged me $50 cancellation on each account for 7 days. Rip me off a veteran trying to stay local? I have a USAA account not like I'm foreign depositing over 10k in checks. So I want to share. Buyer beware. Went to Farmers.

When I first opened my account with BB&T I thought they were a good company. However, recently I was screwed out of over 130 dollars which was due to a bank error because my 24th birthday switched my account to a regular account which requires a deposit minimum. Well when I saw that they had switched my account over earlier than my birthday I didn't say anything. I drove all the way across town and made a deposit. Well I had some bills come out of my account in the same week. And my account somehow got overdrafted for every single transaction even though I made a deposit and it was a bank error. So I went and spoke to the customer service rep who agreed that the overdrafts were unjustifiable. She made me file an entire report which took SEVERAL hours. And she told me to give it over the weekend and she would take care of it and contact me the following Monday.

Can't transfer funds to other banks without it taking three days and a call from their fraud department. That would be great security if they answered their phones when you attempted to return their call. Been on a hold for over an hour to find out they closed when I called on another line. Not such great Fraud Protection if you can only reach them during banking hours.

I have a small business loan from Susquehanna Bank, whom I loved and had a great rapport with, until it became BB&T. Money was not taken out from the account and we are on a very fixed budget. I came to the bank weeks later to remedy this and was supposed to carry on in auto and a day later I was charged another payment and was not notified until days later and was getting surcharged everyday the account was under. I am still trying to get my money and the person behind the desk said if she did it for me the company would have to do it for everyone. WHAT!?!?! Seriously? Oh and our HOA is now with BB&T and they decided to take 2 payments out and my wife just told me about this and now we have a surcharge because BB&T wanted their money regardless of people's woes of not drowning.

After BB&T took over Susquehanna, I have nothing but issues. They are telling me I am two payments behind. I have had a loan for the past three years and not one time was I late. I am being told that I owe them money to get caught up. I was reported to a credit collections agency and a gentlemen said he'd look into it. He's blaming Susquehanna for not doing their job correctly and I was blindsided by their mistakes. This is not the case. BB&T Bank NEEDS to rectify this problem. We are extremely upset and would like to transfer this load elsewhere. This new bank is a joke. We are disgusted and don't recommend them to deal with this bank.

BEWARE!! If you don't have an account with BB&T, read the atrocious reviews that people have written about them before you do anything with them. If you have an account...then by now you have discovered that you are screwed. They are complete crooks!! They charge you overdraft fees when you have money in the account. I got charged 3 OD fees and demanded my money back. I spoke to Deen who said that he would look into it and call me back...never did. I called back the next day and asked for the branch manager MATHEW. He also told me that he would call me back. He called back with the same bologna they give everyone. How it was "not bank error" (which it clearly was) and that he could not do anything about it.

I banked with Susquehanna for over ten years with no issue. From takeover forward… I am dealing with issues still not resolved. They are unable to find a deposit made to my account. I have spoken with many reps and my account was to be noted it was being researched. They charged off my account to check systems due to their mistake and still it is unresolved and I am weekly speaking with them! I face having a new account with another bank closed in the meantime and as a single mom of two this is creating a serious hardship.

I went into the bank to sign up for a money card. Went over all of the information. Funny - the actual bank location has my correct address on file. The call center has a different address. The call center told me "someone" updated it OVER THE PHONE, but insist that I send IN a package stating where I really live. How can one person make the change over the phone, but I have to send in a packet? Sure, ok.

Our home loan was sold to BB&T and it has been a nightmare since day 1. Our home had extensive damage due to a hail storm and we had to send our check to them first in order to get repairs made on the home. It was like pulling teeth and burying someone to even get our money to pay contractors. They would say they were sending it out. Then they would need more paperwork. Then they would claim not to have gotten it and the process was just horrible.

I was a customer with Susquehanna and was always happy with my banking. BB&T bought the company, and there were problems from the get-go. The chip in the credit card that they sent me didn't work, so my card was declined in multiple stores even though I had money. I was on hold (on the phone) for hours trying to sort that out. Then, I became familiar with how long it takes them to update the money in your account. For example, I made a car payment on a Friday. That payment was not deducted from my account until Thursday of the NEXT week.

My mother has 2 accounts with this bank and I have power of attorney. She is in a nursing home. I logged in this morning to check her bank balance so I could pay an insurance bill. I had to answer a question before entering the account and according to BB&T I had given this answer in the past. (Where would I like to retire) I have no memory of doing this. I tried a couple of answers. I tried getting a reset code and nothing worked and I was locked out of the account. So I called and held for 15 minutes and had to hang up and go to work. I called this afternoon and held again and when I got a representative on the phone he was eating candy or something. He asked me several questions and then said "well I can't verify you have power of attorney. Go to the bank branch, fill out papers and they will send them here and THEN the account will be unlocked."

Foremost, I wish to mention that my issues are endemic and ongoing. As someone living outside of the US, I would never recommend BB&T. The fraud alert algorithms they have are extremely sensitive, and constantly locking my account. In addition, the fees are ridiculous. Online banking is a nightmare with this company. They make users answers a slew of security questions, and lock the account only a few incorrect answers. Of course, they have no responsive email or chat service, and clients must call BB&T. This results in a minimum wait time of 15 minutes. Poor service. Not any type of choice for consumer. Moving my business elsewhere. I wish I could negative stars. There would not be enough in the night to define my contempt of this company.

Truthful and accurate. Calls began Christmas Eve. BB&T stated my account had been used for wire fraud, 2 checks amounting to 5K from Africa - instead of me, the victim, I was me, the criminal, insisted I was part of the crime. Froze my account, harassing calls 9 times a day. I have proof. Passed from fraud 'helper' to helper via phone. They said I signed my 'name' hence I was guilty. I pointed out "Er, do not all criminals sign the victim's name?" This was thought superfluous. BB&T insisted I take out 5K 'overdraft', to meet cost of theft. I said "No, I do not have 5K". I asked why this unusual activity was not flagged, never having done mobile banking, have never had wired money or that amount in account. No answer.

I've been a customer since 1998. I tried to open a gun trust account and they will NOT open gun trust accounts. I will be closing both my savings and checking accounts. If they don't care about our rights, then I don't care how much money they make from my accounts. Show them who is boss if you care by moving your money to another bank. Also, Ally bank savings account has 1% interest compared to the .01% BB&T is giving me. That's a lot of money if you have a bigger account. I missed out on 1000s of dollars worth of interest over the last 17 years... I'm sure there are other better options, too.

I have had an account at this bank for 24 years and through three different bank names. Because of a delay in crediting my deposit I bounced three checks and was charged $108. Never bounced a check before. When I asked about it, the BBandT rep said they go by a computer program and could only refund $27. I asked the manager who said sorry they couldn't treat me any different than a new customer because that wouldn't be fair. Closed all my accounts there!

In September of 2003, my then 71-year old Mom was urged by our hometown BB&T of Mount Holly, NC, to use a constant line of credit added onto her checking account. She never fully understood this process. With the sudden and tragic passing of my Dad, Mother had to learn about their finances since Dad always took care of them. It should be noted that they had done their banking at this bank years before BB&T bought it out. I was shocked and lost all respect for BB&T for taking advantage and ripping my Mom off through her constant credit line. With Mom now 84-years old, she is not as sharp on finances as she once was and her only meager fixed social security income makes its hard to make ends meet.

I was a Citibank customer and was transferred to BB&T when they bought a few of their branches. Citibank was a great bank, their website was on real time and BB&T is the complete opposite. They claim that they are on real time and they are not and find any and every reason to charge you. I have paid over $500 in charges with them and they have this system that doesn't refund in 24 months. They are not a proactive bank and they do not care for their customers. Their customer services reps and supervisors are rude and very uncaring and they are just not a friendly bank.

I am very disappointed in BB&T. I have been banking with them for years and constantly complaining about overdrafts. I am very diligent on checking what my account has in it to avoid overdrafts. I have been on short term disability for over 6 weeks and have direct deposit. Yesterday my account was positive and today it's positive but only after a 144.00 overdraft has been taken out. They took another one last week for same amount. Plus an extra one and I had a deposit made on Christmas eve.

Bb&t banking overdraft me $533 when I did not make all of them transaction.. I try to explain to them I only get ssi income a month and I didn't do all of them transaction.. I filed a fraud report. I was denied because of the questions that were ask.

I was a customer with Susquehanna and used the external account transfer through them for over a year. When they became BB&T, my external account was dropped. After 3 weeks of unsuccessfully trying to create it again, several calls to Customer Service, I am closing my account with them. I was on hold for over an hour, hung up on once, and they still couldn't help me. It's like they were looking at another account. Most folks were friendly enough, however, in the end, didn't fix the issue. I sent an email about all this and got a generic reply that was of zero value. Plenty of banks out there so you don't need the hassle.

I have been with BB&T for at least 15 yrs. After a divorce, I still kept banking with them because at the time I didn't know how bad they really are. They did give me a mortgage loan with a fairly good interest rate and opened up my checking account and a constant line of credit. Now since all of that, my income has been reduced almost in half. I have finally caught up on my mortgage payments, but between the interest they charge on my constant line of credit and overdraft charges, I have probably paid the CEO's yearly salary for at least one year. I agree with one other person in that, I think they charge your overdraft fees while you sleep. I go to bed thinking I have enough money in my account, next thing I know OVERDRAFT FEE! My goodness it even happens on days I get my paycheck automatically deposited. They must know when the money goes in and takes the overdraft fee within minutes of my check being deposited.

I am a former Susquehanna Bank customer. I had my own account and my mother had an account as well. I used to have access online to both of our accounts. I received the letters with instructions about the online sign-in (last 5 digits of SS#). I had trouble logging in the second time with both accounts and got locked out. I wrote down the passwords I created and neither worked the second time which was infuriating. I was on hold for ages via phone to reset the password. You are not able to reset the password online unless you have an ATM card (don't want one, don't need one). I am in a horrible situation right now where I am being told I cannot have access to my mother's account unless she is present (ie comes to a local branch).

I did not want to bank with BB&T in the first place. My bank was Susquehanna, and I was happy with it. When BB&T bought out my bank, they forced us to go through all the crap of re-doing auto pay, the visa/debit card, etc. I did not have that problem when Wells Fargo bought out my previous bank. If I have to go through all that trouble, I'm going to do it because I switched to a bank of MY choice, not one foisted on me. Then when I tried to close out my account, I got one runaround after other. I'm still trying to get someone to wait on me to close that account. The clerks at the main counter won't do it, and there is always a huge line for the 'customer service' person I'm supposed to see to do it. This is BS.

I had problem with BB&T from day one Susquehanna bank they took over. I am not a good person here to write all this stuff but I am good at spreading the word on the street. I paid more overdraft with these jokers in one week. Then about 15 years with Susquehanna. They have a different system. They overdraw your account when you are sleeping. I was in their office Thursday to make sure I would not get overdraw. Damn there it was Friday 36.00 dollars overdraw. I fixed that problem. No more. I just pulled the plug on them. I told them I am 2 weeks from bankrupt that was last week, now I am 3 days closer with all the overdraws. I have the money. That's the ** of it and they know how to get it... I think they need a lawsuit. Real quick before they get too far.

My wife and I live in Colorado but keep a couple bank accounts in Pennsylvania for my son's college expenses (he goes to school in Pennsylvania). I transfer money to him and he relies on his debit card for his living expenses. BB&T bought our local bank (Susquehanna) and did the transition in November. My son did not know BB&T was canceling his Susquehanna debit card until he stopped to pay for gas on his way to school and it was rejected. I called BB&T and they said it would take him 30-45 days to get a BB&T debit card.

Consistently change password and have no reasonable way of recovering password. YOU NEVER EMAILED ME AN ATM CARD, HOW CAN I ENTER THAT NUMBER. I've waited hours and hours with these people on the phone. This bank is a complete joke. I'll be pulling my money out ASAP. Wish they never bought Susquehanna. I never had any of these issues before.

I have been with BB&T for nearly a year and I'm closing my account today. It has been a problem from the beginning. When I first opened the account, I never received my pin for my debit card. A month later I went to the bank to request another pin. They said they would mail another one. 2 weeks later, still no pin. Finally received it almost 2 months after opening the account. Next issue, their overdraft fees. I have my account set up so that I cannot make debit transactions if the money is not there. I had a check clear that was deposited earlier than it was supposed to be deposited. I immediately went to the bank and deposited the money to cover it. But not before they charged me for 3 other transactions that had been made BEFORE the check went through. They refused to credit any of the fees.