AUTOPAY Reviews

Kelly was wonderful and stayed on top of everything for me! She kept me updated and everything and made the whole experience so much easier! I was always worried about trying to refinance my car loan so I’m so glad that I did! Kelly got me everything I wanted and I couldn’t be happier with how it turned out!

Outstanding from every direction, Rachel is a true professional from every direction. It was a pleasure in the honor to be in the presence of such professional people. My experience was outstanding. Rachel is a true asset to the company. She was a Outstanding hire. It’s people like her that make a difference.

The whole process was quick and easy. Everything was explained clearly. I would easily recommend Autopay to anyone wanting to finance or even refinance their vehicle. All my questions were answered in a timely manner. The paperwork process was fast and simple.

From start to finish I was informed of where my application was progressing and what I needed to do to keep the process moving. I am pleased with the customer service and their level of commitment. It was a great experience.

The entire process was very quick. My auto pay representative helped me and guided me throughout everything. She was very informative and knowledgeable. She answered any questions in depth and was reachable at any time. I would highly recommend Autopay to my friends.

Very helpful and completed everything in a Timely manner. Agent was very polite and helpful with all the paperwork and proof of things that was needed. She kept in contact with us and kept us informed about what was going on in the process. Highly recommend using them.

Very good to work with Steve. Was very thorough and explained things well. Very knowledgeable and awesome to work with. Made it a painless transaction!! I would and will recommend auto pay to anyone that's interested in a painless loan transaction.

Excellent customer service! Representative gets an A+ for communication and answering all of my questions. He was able to lower my interest rate without adding a lot of time to the life of the loan. Also included gap insurance and extended warranty. Just waiting for the loan to be finalized.

At 10:03 am on 11/18/22 I submitted an application for a car loan in order to purchase the vehicle I'm currently leasing. On 11/18/22, at 11:20 am, I received an email from Autopay that read, in part: "Lenders typically take between 30 minutes and 2 hours to provide their responses." On 11/18/22 at 11:23 am, I received a "Real-Time Credit Inquiry Alert" from Experian Identity Works.

It's been three weeks of run around. After a week they say we were approved. For the next two weeks they kept asking for more and more information. We kept getting the run around. Why say we are approved and then need more information.. that should have been a clue to stop and run. But we had hopes. After three weeks we got the last message...we are happy to say you will hear from a lender in 3-5 days and sign documents for our new loan. But if we were approved and signed documents already why would we get this message. So we stopped everything and now some random company has our information. DO NOT GET SCAMMED BY THIS COMPANY.

Overall, my experience with them was good. They answered all the questions that I had and they were willing to work with me. Going through the process, I didn't have any issues converting over.

Everything went smoothly with Autopay. The rep named Cheyenne was very helpful, got back to me quickly and answered all the questions. If anything, I could just call and she would talk me through it. They were very helpful.

The agent assigned to me was very good. He was thorough and made sure he answered all my questions. He made it smooth and he got it to me pretty much done before the deadline of when my next payment was with my last loan. The rates and terms are very good. Before, it was a lot higher. I liked that the warranty was offered again for three years. Especially, with a used car, it helps. I’m very satisfied. I would recommend it to anybody else looking for refinancing. It's definitely a good process.

Unfortunately, because the person I was working with said she was new and that was her first time dealing with the process, there was some miscommunication and misunderstanding that delayed the process with AUTOPAY, which was highly frustrating. The knowledge of the process and documentation that's needed in order to complete the process could have been handled better. So, they could do additional training for the employees so that they have a better understanding of what's needed in order to streamline that process. Other than that, I did recommend AUTOPAY to my family members in order to refinance their vehicle. In my case, it's saving me money on the front end, which is what my intent was. So, that worked out.

The customer service guy helped me a great deal, answered all of my questions accurately and made me comfortable with the process. And he emailed me the documents for me to sign and walked me through that. So, anytime I had any questions, I call and ask. And when I did, he would answer. Or if he didn't answer, it wouldn't be long before he returned my call and I was happy with that. So, overall, I'm very happy with AUTOPAY. It helps my pockets. I'm headed in a good direction, even if I have to shed out a little more money. But it really works for me. So, I would refer anybody to them, even people in my family, or even if I'm at a restaurant and I hear people talking about they need to refinance their vehicle. I'll hurry up and say, "Call AUTOPAY."

So far, so good. But it was really confusing dealing with all the online stuff. It also took about two months to get it all put through and that was a pain. The interest rate is fine. It's better than what I had. Saves me a little bit of money. The only thing is they sent no paperwork. Just, “This is your bill. This is when it’s due.” But I'm happy I did it.

The experience went very well when I signed up. It didn't take long. Once I've done my part, they let me know everything I needed. I was approved the next week. I'm very satisfied.

It was an amazing experience. They have the best customer service. Everything went through fairly quickly. I didn't have any issues with getting refunded through them. They have a really good rate because before I was paying almost $400 a month for my car payment and ended up getting it cut in half with a lower APR.

I was trying to refinance my car and Autopay was the best option. The process was easy and it went smooth. The rep was great. I was even able to text them. Working with them definitely saves me a lot of money on my car payment.

I didn't really have that great of an experience. Whoever the young lady was that I dealt with was hard to get ahold of. I’d call or text her, but she'd never respond. She would take two days to respond. It was to a point where I didn't even want to do it anymore until they actually financed it. But it was such a hassle. I didn't really feel needed or appreciated. I'm supposed to make a payment on the 26th of April. I'm still yet to even get a receipt. I don't know what's going on. I had to call my other car finance company to find out if they even paid it off. They said that they did.

I put in an inquiry through AUTOPAY's website and they reached out to me fairly quick. The process was seamless. They're responsive and very helpful. I had one representative constantly following up with me. That was good. Using AUTOPAY brought down my payment lower from what I had, but not that much. But everything is fast and convenient.

The girl who helped me was fantastic. She got back to me quickly and got everything done fast. It was efficient. The rate was a lot lower. I was happy with it. I'm glad that I picked AUTOPAY because it was a great experience.

AUTOPAY's interest rate was way lower than what I currently had. It's a lot better than it was before. Also, the reps were attentive. They got back to me quickly on everything. I texted the rep most of the time through the whole thing and didn't have to talk to him on the phone or deal with anything. Simple and easy. However, they had an issue. I've got dual residency, so the title of the car was in a different state than where we're currently living in. And we don't actually have a utility bill to prove where we lived before. So, it took a little longer than expected to provide proof of residency. Other than that, it would have just been a couple of days. Overall, it was a decent experience.

AUTOPAY found the best deal for me. I had a fairly good experience. There was a little delay in communication, but that's to be expected. The rep I worked with is a cool dude. One of the big problems was he called me and I tried to call him back, and then he’d called me and I tried to call him back, and I could never get through to him. We were texting, which is a great help. They could improve on the timeframe but other than that, I’m satisfied.

I got onboard with Autopay and they kept charging $9 a day. When I switched over, I didn't know I had to take care of that bill so they went back up to my 19,000. It was 1,500 but I'm not sure why it went up so quick. But so far, so good. I haven't made any payments yet because my first payment is due April 11th. The reps were very reasonable and answered all the questions that I asked. Autopay is a good company.

Everything went well. It was smooth from day one. The transition part with the payoff part took a little longer than expected. Other than that, the rep I was working with was very responsive. That personable approach won me over. There were a couple of things that I was able to get with this transition that I wasn't expecting, especially as far as my extended warranty is concerned. And it was something that I was looking for. So, the fact that it happened without me even having to ask for it was amazing. And even my new rate that I'm paying with this refinance was amazing. So, I'm satisfied with everything. I would refer AUTOPAY to other people.

The process just took a couple of weeks. It was easy. And Vivian was cool.

AUTOPAY offered something that I was looking for. The only thing that I was a bit concerned about was the length of time that it took to get the final okay from PenFed Credit Union. That took a while. It took close to a week and had me a bit nervous. And I didn't understand why it took so long. I bought cars and refinance before. But it came through. The interest rate was good. Every experience that I've had with someone has been good.

At first was leery of even working with AUTOPAY since I found it on an Instagram ad and other places were unable to help me. But it all worked out. There was another company that is similar to AUTOPAY. They advertise the same thing as what AUTOPAY advertises. And they told me that my loan was still too new, my credit score wasn't high enough and that they wouldn't be able to help me. That is what I expressed to my representative from AUTOPAY, that I didn't want to go through the process just to be told, "Oh, yeah, we can't help you" at the end. And he assured me that that wouldn't happen, and that he already had me preapproved.

AUTOPAY offered me a good deal and I took it. I had an agent reach out to me to help finish my application. After that, he came back with me with my new interest rate. I liked it, and I was, “All right, I'm willing to move forward with the process.” It was a quick and efficient process. And AUTOPAY followed up. They sent me something to mail to them, and I waited for the payout. I just got a check.

I liked AUTOPAY's interest rates. My only concern.was the removing of one loan and the other loan. Because now, it says that I owe $66,000 because it didn't update in the credit system. Other than that, it was great.

I called and I talked to AUTOPAY and they said they could do something. They were very responsive. And they did better than they projected. My payment was originally 723, now it's 582.

The instructions were very easy and not confusing at all when I signed up online with Autopay. Our rep was there with every question that we had and she was very exceptional. She helped me get a lower loan for my car. I’m able to save a couple of thousands. People should try AUTOPAY because they’re very helpful and they’ll try to help you.

Working with the team at Autopay wasn't very efficient. I was asked for certain things and then the next day or so, they asked me for my driver's license. Another day went by and they asked me for something else. It wasn't cohesive enough. They never explained certain things to me about the company that was going to have the loans. In the end, it all worked out but there were a lot of loose ends along the way.

I applied online and authorized them to do a hard inquire for an auto loan and then got an email from a loan specialist named Heather ** asking me to submit more documents (payroll, driver’s license and other sensitive docs) via email to complete my application. I asked her If I can get to know an estimate of the rates via email and she said she will be able to after sending her the documents requested. I sent her the documents requested and It has been 4 days and I did not get any response. I called AutoPay and they promised she will call me back and nothing happened, I emailed, called and texted her number without a response. I will be filing a complaint against them for privacy breach. I doubt that they are a legit financial lender. They are a SCAM and FRAUD more than anything else.