AUTOPAY

I submitted an application through the Credit Karma platform, and they paired me up with AUTOPAY. I'm set up with the new provider and all good to go. It was fast and easy and they handled most of it. I got pinged when they needed a signature or more information. And they were very explanatory about what they were asking for, which made me more comfortable providing what they were asking for in that moment and to continue the timely manner of the process.

I was trying to get my truck out of my uncle's name. So, I had a refinance with AUTOPAY and everything went pretty smoothly. There were a couple of things that I didn't like with the experience and that was all the leg work I had to do to get everything finalized. I had to go drive 40 miles to my uncle's house, get his signature, then both of us had to go get the stuff notarized, had to pay for that, then I had to send it off. Other than that, the experience was decent. But they sold me gap insurance and an extended warranty when I didn't need it because I paid the car down to 19 grand before they refinanced it.

The customer service guy helped me a great deal, answered all of my questions accurately and made me comfortable with the process. And he emailed me the documents for me to sign and walked me through that. So, anytime I had any questions, I call and ask. And when I did, he would answer. Or if he didn't answer, it wouldn't be long before he returned my call and I was happy with that. So, overall, I'm very happy with AUTOPAY. It helps my pockets. I'm headed in a good direction, even if I have to shed out a little more money. But it really works for me. So, I would refer anybody to them, even people in my family, or even if I'm at a restaurant and I hear people talking about they need to refinance their vehicle. I'll hurry up and say, "Call AUTOPAY."

AUTOPAY's interest rate was way lower than what I currently had. It's a lot better than it was before. Also, the reps were attentive. They got back to me quickly on everything. I texted the rep most of the time through the whole thing and didn't have to talk to him on the phone or deal with anything. Simple and easy. However, they had an issue. I've got dual residency, so the title of the car was in a different state than where we're currently living in. And we don't actually have a utility bill to prove where we lived before. So, it took a little longer than expected to provide proof of residency. Other than that, it would have just been a couple of days. Overall, it was a decent experience.

At first was leery of even working with AUTOPAY since I found it on an Instagram ad and other places were unable to help me. But it all worked out. There was another company that is similar to AUTOPAY. They advertise the same thing as what AUTOPAY advertises. And they told me that my loan was still too new, my credit score wasn't high enough and that they wouldn't be able to help me. That is what I expressed to my representative from AUTOPAY, that I didn't want to go through the process just to be told, "Oh, yeah, we can't help you" at the end. And he assured me that that wouldn't happen, and that he already had me preapproved.

Your rep was friendly, helpful and found a loan for me that save me money and lowered my interest rate, made it easy for me to afford my car payment so thanks. Great job all the way around. I wouldn’t mind recommending.

We are very happy with the service we have received from Autopay and they're most easy to speak to and very accurate with everything. I would recommend my family and friends to Autopay. On a scale between 1-10 one being very unhappy and ten being very happy it's a ten for my husband and I. We thank you so much from the Tucker's.

Deliah was so very nice and patient with me. She took her time to explain every single details and I really appreciate her taking her time to do so. Thanks again Deliah. I did not know anything about car, but she walk me thru everything to make me understand it.

I got my car refinanced and Cynthia ** was great throughout the process, very informative. She always got back to me with any questions that I had. Great customer service. Thank you! I would suggest Autopay to family members if they asked!

Over qualified borrower, 790 credit, 50k a month income, putting 80% down yet they declined. No legitimate reason given. Made me waste my time and delay my purchase. No real answers and bad customer service. Never again.