AUTOPAY Reviews

After receiving approval for a lower interest rate via letter, I submitted my application and provided all the necessary information. However, I later received a call stating that I was approved. The loan specialist informed me that the initial letter was merely an automated message and that I would actually be receiving a higher rate than what I currently have. I suspect they only wanted my information to sell it to someone else or use it for other purposes. I plan to take legal action against them soon.

The experience I’ve had with Autopay ensures I will NEVER use them again. I’d rather pay more elsewhere. No one speaks adequate English. They credited my account with payments I didn’t make while suggesting it may have been from the previous creditor to reconcile the account. Sent me an invoice for $0 that month. Pulled the phantom payment. Sent me a bill for double the following month with no explanation, and charged me a late fee.

The customer support I received was really all that was good. But the false advertising on Credit Karma cost me 4 points on my credit report. They said they could lower my interest rate by at least 3 to 4 points due to my good credit and my car payment would drop at least $60. I cannot beat that so I let them run my credit report. They came back with a horrible offer. They dropped my interest rate by .4 points, took a year off my loan and raised my payment by $60 plus dollars. End of the day just messed my credit up. Credit Karma will be hearing from me.

This is not a company you wanna do business with. Buyer beware. They will say anything to pull your credit and never get close to the rate they promise. Trust when I say do your homework, there’s better companies out there

Do not, I repeat do not try to do business with this company. They advertise a low interest rate, they get all of your information, they run your credit report several times only to come back and tell you that it’s higher than what they advertise. Do yourself a favor and use your credit union or bank because they offer a better interest rate. I wish I would’ve read the reviews before I applied with this company. If I could rate the zero stars I would. Run as fast as you can.

Beware! Very unethical company, deceptive and dishonest! Would leave negative stars if I could! Agents are rude and short. Please DO NOT use this company… Should be removed from credit karma!!! Told me after I was approved and a hard credit check that my rig isn’t worth what I owe so they cancelled my loan after submitting several documents and told was approved.

AUTOPAY facilitated my loan. The company Shorted my payoff and Took over 30 days to complete. This resulted in me having to make 2 payments. One to the new company and one to the old company. The new company also refused to accept my legal, valid CO drivers license as proof of identification because I moved to WY. 100% would not recommend using this company!

Worst experience ever. I do not recommend them. I received a letter indicating that I could save over $300 per month. NOT TRUE. They calculated my loan for 72 months, not 60-I had already made 14 payments. The loan interest was higher than initially suggested-3.3% became 8.02%. The payment was $100 cheaper, but in the end I would have spent $3,500 more than I paid when I purchased the car. Do not trust these people, go to your bank for a safer process and cheaper.

I received a letter stating I was pre-approved for a lower interest rate than what I currently have. I took the time to fill out all the paperwork and upload all the requested documents. This took significant time and lots of confidential information. I was a complete waste of time. They offered me a higher interest rate than stated in the letter (the same as what I have). We are tier-1 credit. The loan officer that contacted me said, "That's just for marketing purposes." WTH! DO NOT WASTE YOUR TIME WITH THIS COMPANY!

I received a letter stating I was approved for refinancing. With a new lower interest rate and lower payment printed on the letter. After speaking with someone they changed my offer to a larger monthly payment and a larger interest rate. Then I kept getting the runaround with them requesting “extra documents.” It was a complete waste of time.