AUTOPAY Reviews

For me, I was shown one rate and terms from creditKarma offer and I clicked on the link saying 'Take offer' which directed me to the Autopay online and it already assigned me an application id. There it asked me for some documentation and I completed those too and later received call from rep. Now, the rep is saying she cannot give me that rate and the rate she is offering me is way high that what I actually I have now. I asked if there was done any credit pull, she said there was done. So, I think there is some lapse here. My time was wasted for this documentation and all, and unnecessary pull of credit. Everything I did was online only which means anyone following creditKarma and getting directed to autopay can have experience that I had. This should be checked somewhere so people don't have to get their time wasted.

Unfortunately, I'm another who ran into a bait and switch with AUTOPAY. In my case, I followed an autopay refinance offer from within Credit Karma, which was relentless in advertising the better rate to me for months. The Autopay loan details are deceptive because they trick you into thinking you are getting the loan choice you picked as you are seamlessly moved over to Autopay's website where they collect more detailed information. Note that it's even more deceptive because coming from CreditKarma, it's believable that they know enough about to you to help advertisers like Autopay offer you genuine rates etc. But you won't know until later over the phone that Autopay has no idea about the terms you thought you were getting as they give you something that is far worse and pretend that's to be expected.

Do not use Autopay.... Company pulled 3 hard inquires in one day. My credit dropped 35 points. Trying to apply for third party car financing. They pulled credit twice for refinance. (I don't own the vehicle I'm trying to purchase.) Then once on a private party purchase. They will send you email after email and each email is for something different. Their own customer service representative expressed they screw up 40 percent of the time.

I looked up auto refinance on Google, I came across Autopay. After looking at reviews I decided to go with them. After filling out the application online through their website AutoPay connected me with a representative named Dean. Dean was a professional from the start, very knowledgeable on the process which he explained to and Tee, which I realized afterwards. Dean basically held my hand through the whole process, which I greatly appreciate. I have told him over the phone what a great job he did in making feel confident and comfortable with the whole process. Dean made the Whole thing very easy. Thanks again to Dean and to AutoPay… give that Man a raise he deserves it!

Bait and switch! I was offered lower APR and lower payment by autopay. After hard inquiry pull and a bunch of beating around the bush, no calls answered, and robot texts, they come back with no offer and an apology.

I had an experience with this Autopay. They sent me a letter for my car if I wanted to refinance, they have a QR code. So I tried their online "QUOTE" system. I just wanted to see an estimate first before going through the application. I don't want my credit to be run. So when I was filling up the form just to see the numbers. They asked me for my Social Security No. I stopped there and did not continue. But the next day, I received multiple emails from my bank that there was a Hard Inquiry on my credit. Which I did not authorize that's why I stopped the application when they asked for my SSN. I tried calling them, but they just said to me that they can't do anything about it anymore. So yes, thanks for ruining my credit when we were planning to buy a big purchase and does not need any hard inquiries.

AutoPay are simply thief institute! They offers a good interest rating at the beginning, and then when you fill the application for (new or refinance) and after they put a hard inquiry at your Credit File, you will be chuck from the accurate (extremely high interest rate!). This is what happened to me, after I been incurred a (hard Inquiry) then I have to cancel my application due to the higher interest rate (even it is higher than the Norman market rate according to my excellent credit score)! Stay away from them!

I had such a helpful and pleasant experience with Autopay! They worked with me for as long as I needed and got me the best refinancing plan they could find. Kind, PATIENT, knowledgeable, helpful, and just amazing! I’m so grateful and impressed with them. Thank you!

I started an online pre-qualification application that stated it would not affect my credit..Well, I never finished it and had several inquiries immediately afterwards. Called and was told that if I do it online there're hard inquiries and that I have to do the pre-qualification by phone for no hard inquiry. . That's not what the website says !!! I was told they won't assist in getting the inquiries removed!! DON'T TRUST THEM!!

I received a letter from Autopay offering a lower interest rate (5.02%) for me to refinance my existing 5.9% loan. I spoke to two employees from Autoloan and they could not confirm the offer I received from the company nor were they able to even discuss any rates until they ran a credit check. A week later I literally chased down the person who was “Helping“ me (Paola) only to hear that the rate they were able to offer was at 7.9%. I have excellent credit and the hard check they conducted only brought my credit score down a few points. Unfortunately this looks like false advertising at its best. Paola talked down to me when I asked why I received an offer for a better loan from them. Paola’s answer made me feel like I was unable to read and comprehend the letter.