AUTOPAY

The agent assigned to me was very good. He was thorough and made sure he answered all my questions. He made it smooth and he got it to me pretty much done before the deadline of when my next payment was with my last loan. The rates and terms are very good. Before, it was a lot higher. I liked that the warranty was offered again for three years. Especially, with a used car, it helps. I’m very satisfied. I would recommend it to anybody else looking for refinancing. It's definitely a good process.

The customer service guy helped me a great deal, answered all of my questions accurately and made me comfortable with the process. And he emailed me the documents for me to sign and walked me through that. So, anytime I had any questions, I call and ask. And when I did, he would answer. Or if he didn't answer, it wouldn't be long before he returned my call and I was happy with that. So, overall, I'm very happy with AUTOPAY. It helps my pockets. I'm headed in a good direction, even if I have to shed out a little more money. But it really works for me. So, I would refer anybody to them, even people in my family, or even if I'm at a restaurant and I hear people talking about they need to refinance their vehicle. I'll hurry up and say, "Call AUTOPAY."

AUTOPAY's interest rate was way lower than what I currently had. It's a lot better than it was before. Also, the reps were attentive. They got back to me quickly on everything. I texted the rep most of the time through the whole thing and didn't have to talk to him on the phone or deal with anything. Simple and easy. However, they had an issue. I've got dual residency, so the title of the car was in a different state than where we're currently living in. And we don't actually have a utility bill to prove where we lived before. So, it took a little longer than expected to provide proof of residency. Other than that, it would have just been a couple of days. Overall, it was a decent experience.

Everything went well. It was smooth from day one. The transition part with the payoff part took a little longer than expected. Other than that, the rep I was working with was very responsive. That personable approach won me over. There were a couple of things that I was able to get with this transition that I wasn't expecting, especially as far as my extended warranty is concerned. And it was something that I was looking for. So, the fact that it happened without me even having to ask for it was amazing. And even my new rate that I'm paying with this refinance was amazing. So, I'm satisfied with everything. I would refer AUTOPAY to other people.

At first was leery of even working with AUTOPAY since I found it on an Instagram ad and other places were unable to help me. But it all worked out. There was another company that is similar to AUTOPAY. They advertise the same thing as what AUTOPAY advertises. And they told me that my loan was still too new, my credit score wasn't high enough and that they wouldn't be able to help me. That is what I expressed to my representative from AUTOPAY, that I didn't want to go through the process just to be told, "Oh, yeah, we can't help you" at the end. And he assured me that that wouldn't happen, and that he already had me preapproved.

Overall, my experience with them was good. They answered all the questions that I had and they were willing to work with me. Going through the process, I didn't have any issues converting over.

Everything went smoothly with Autopay. The rep named Cheyenne was very helpful, got back to me quickly and answered all the questions. If anything, I could just call and she would talk me through it. They were very helpful.

Unfortunately, because the person I was working with said she was new and that was her first time dealing with the process, there was some miscommunication and misunderstanding that delayed the process with AUTOPAY, which was highly frustrating. The knowledge of the process and documentation that's needed in order to complete the process could have been handled better. So, they could do additional training for the employees so that they have a better understanding of what's needed in order to streamline that process. Other than that, I did recommend AUTOPAY to my family members in order to refinance their vehicle. In my case, it's saving me money on the front end, which is what my intent was. So, that worked out.

So far, so good. But it was really confusing dealing with all the online stuff. It also took about two months to get it all put through and that was a pain. The interest rate is fine. It's better than what I had. Saves me a little bit of money. The only thing is they sent no paperwork. Just, “This is your bill. This is when it’s due.” But I'm happy I did it.

The experience went very well when I signed up. It didn't take long. Once I've done my part, they let me know everything I needed. I was approved the next week. I'm very satisfied.