AUTOPAY Reviews

AutoPay are simply thief institute! They offers a good interest rating at the beginning, and then when you fill the application for (new or refinance) and after they put a hard inquiry at your Credit File, you will be chuck from the accurate (extremely high interest rate!). This is what happened to me, after I been incurred a (hard Inquiry) then I have to cancel my application due to the higher interest rate (even it is higher than the Norman market rate according to my excellent credit score)! Stay away from them!

I had such a helpful and pleasant experience with Autopay! They worked with me for as long as I needed and got me the best refinancing plan they could find. Kind, PATIENT, knowledgeable, helpful, and just amazing! I’m so grateful and impressed with them. Thank you!

I started an online pre-qualification application that stated it would not affect my credit..Well, I never finished it and had several inquiries immediately afterwards. Called and was told that if I do it online there're hard inquiries and that I have to do the pre-qualification by phone for no hard inquiry. . That's not what the website says !!! I was told they won't assist in getting the inquiries removed!! DON'T TRUST THEM!!

I received a letter from Autopay offering a lower interest rate (5.02%) for me to refinance my existing 5.9% loan. I spoke to two employees from Autoloan and they could not confirm the offer I received from the company nor were they able to even discuss any rates until they ran a credit check. A week later I literally chased down the person who was “Helping“ me (Paola) only to hear that the rate they were able to offer was at 7.9%. I have excellent credit and the hard check they conducted only brought my credit score down a few points. Unfortunately this looks like false advertising at its best. Paola talked down to me when I asked why I received an offer for a better loan from them. Paola’s answer made me feel like I was unable to read and comprehend the letter.

BEWARE!! I received a letter from Autopay indicating I had been "...'pre-qualifed' to refinance your current auto loan with a new lower rate of 5.75% and a lower payment than you are paying now" for my vehicle I had recently purchased - based on my excellent credit. Of course, I was interested and wanted to "save $139 a month". I even has a specialized unique log on code. All I had to do was logon, review my refinance offer then click Apply Now button. Sounded easy enough. After all, "there are no obligations or hidden fees and it's FREE to apply." So I applied. I soon got a call from a service rep. But I was a little surprised NONE of my information was available to her (yet I was pre-qualifed and even had my monthly payment and potential savings listed! I gave her all the vehicle information and she said someone would be in touch with me.

If you are just looking to lower your payment and extend the timeline of your loan they may be for you. BUT they will not tell you that up front, even if you ask them. I let them do a hard inquiry on my credit, only to find out that the terms of the loan meant a higher APR and longer loan. They could NOT beat the terms I had on my current loan. In short, it's a marketing scam. Go to your bank and you'll likely get better terms overall. Bottom line, I don't like being lied to, and they lie and hope you don't ask any questions. Just legal enough to not be shut down.

Like so many others, I responded to a letter I received in the mail from AutoPay that showed my current payment amount, my current interest rate, and an offer to reduce my monthly payment significantly. That was the "Bait" and I took it. In the communication with the representative I was REPEATEDLY answering the same questions over and over. When I questioned the purpose I was told that they did not have the info I was confirming and had to rely on the individual's credit report which is in and of itself a lie! ALL of the information they were asking me to verify was required fields on THEIR loan refinance application and had been provided already. I was very irritated but allowed the nonsense to continue as I was seeking refinancing after all.

I wanted to refinance my auto loan because the dealer where I financed the vehicle, at the last minute raised the interest rate and claimed it was the lowest they could offer, despite a lower rate being advertised on their website. I applied with AutoPay right away. After submitting all of my information and spending an hour on the phone repeating the same answers, giving the VIN, registration info, insurance, loan info, I was told a couple of days later to wait a couple of months until the car loan showed up on my credit report. Two months later I get a letter in the mail telling me this great news that AutoPay is ready to refinance my loan! The letter had my current payment and the new lower payment! Savings of $750+ per year! All in my pocket!! Call right away!

I sent all the documents in the website to apply, I thought it was a high-tech company for it. However, a guy started called me and texting rescheduling the call multiples times so I asked to send the information through email and then I can decide, that’s when the guy started being aggressive and invasive mentioned that we’re dealing with so much money and accusing I am unwilling to take a call since I asked to send the email. I felt he was treated me like he was doing me a favor and I should listened to him instead of he resolving my questions and giving me the information I need to decide.

I recently received a letter in the mail from this company, promising a significant reduction in my loan payment. Intrigued, I decided to apply for the refinance loan and submitted all requested documents. They ran a hard inquiry which impacted my credit score by 4 points. Then they called me to discuss my application. In this discussion, the representative mentioned that, due to my location, I would only get a .5% reduction at most in my loan rate and not the 3% reduction noted in their letter.

Garrett ** was excellent, communicative, and so helpful! He made the whole process easy and comfortable. I would definitely recommend this company to friends and family because of the stress-free experience.

Corey **, remember that name when you call, in the financing department, he is an absolute gem! Highly highly highly recommend asking for him! If I could give more than 5 stars I would. He communicates very well, makes everything easy to understand, very professional, gives updates and puts the work in for you! Thank you so much for all of your help Corey!

Applied after CreditKarma featured ad on my app. Approval was quick but after that the 'Bait & Switch' starts! Initial rate offer of 3.5%. Went to 8% with A++ credit! I can get 5% everywhere else. Waste of time. Deceptive, fraudulent advertising by AutoPay and CreditKarma. CreditKarma is owned by Intuit (Quicken TurboTax) and had to pay $124 Million in fines for deceptive ads for the "Free Tax Filing" ads. You think they learned but apparently you can't teach an old dog a new trick. Once a scammer, always a scammer. Disgusting.

Autopay sent me a mail saying they are going to offer me 5.74% rate if I refinance my auto loan with them. I currently have 6.45% auto rate loan. They did hard check on my credit and told me that they will reduce my monthly payment but offered a higher interest rate 7.5% and longer payment term. Fooling customers.

I started this process a month ago and they haven't even finished writing up the contract. I am starting to think I have been scammed and should take my business elsewhere. The communication between Alek ** and me has almost been non-existent and I am beyond frustrated. They say it is only supposed to take a few days. That is a big lie! I am totally fed up with this process.

Very helpful company. Lynn was very professional and helpful with refinancing my auto loan. He helped ensure the process was easy and quick. The whole process was very easy and we’re very happy with everything.

I had great experience with the loan officer Sean. He worked with me all the way. He guaranteed me He would be able approve to refinance my car. They work with you and are great people. I would highly recommend them.

Jade made this stressful experience a breeze. She communicated and worked with me every step of the way. Not only was she a delight but she explained everything in great detail. I absolutely LOVE working with Jade and I would recommend her to everyone. Trying to refinance your car? Go with Autopay!

Customer service was very helpful and easy to deal with. They answered all of my questions and eased my concerns. I was pleased with the attention to detail and honesty of my representative. The whole process was handled in a professional, but friendly manner.

I definitely recommend Autopay for anyone seeking to refinance their auto loan. I received a great rate and the process was quick and easy! The loan department explained everything throughout the process which was quick and painless!

From start to finish, they were extremely helpful and knowledgeable, and the entire process quick, and they also found me a good rate and lowered my monthly car payment, this refi was easier than my original auto loan. Highly recommended.

I am more than pleased with my experience at Autopay. I was assigned a wonderful Loan Specialist (Solomon **). Solomon took the time to answer any questions in a timely professional and patient manner. He was flexible and understood the constants of my schedule and worked to contact me at times that were convenient for me. Solomon kept me informed of the progress toward my approval every step of the way. I felt comfortable and confident in my loan specialist working diligently on my behalf.

Rachel was awesome to work with. She made everything easy and smooth. Finding the right interest rate. Communicate every step of the process, keeping me updated on the status of my refinance. Went step by step on the signing forms. Very knowledgeable and courtesy and a professional.

My car note was over $700. I always paid on time but it wasn't easy. I received a letter from AUTOPAY. I called, they got started on it right away. I got all the paperwork needed and Garrett did the rest. It was an easy experience.

Hi I really appreciate your Auto Pay specially SAMAD ** who’s helped me with my auto refinance. He provide a professional service & very easy to deal with. Once again thank you very much. I will definitely recommend all my friends to use your service.

I was lost trying to find a company to help with refinancing my auto loan. When I find Autopay and start to talk to Daniel. I had a great and easy process refinance my auto loan with Autopay! Daniel was great, help me through the whole process. I definitely recommend Daniel to help with your concerns refinancing!

Had a great experience working with Kash A on refinancing my auto loan. He's very knowledgeable and friendly. He explained everything step by step and kept me posted on the progress. Will totally recommend to my friends looking to refinance their car!

Blake ** was awesome! He assisted me in detail of everything needed to refinance on my vehicle. He kept in touch daily to ensure I received all paperwork to process this loan quickly & effectively. Greatly appreciate Blake for his assistance.

I would recommend to a friend without hesitation. From the first call from the Loan Specialist all the way to his 'the loan has been funded' text, my experience has been quite smooth. I am saving a lot by refinancing my original loan to a new bank therein dropping my monthly payment significantly. For anyone looking to get something similar I will happily recommend they go through AutoPay. The company's professionals are as good as any in the industry and it's always a pleasure dealing with such professionals.

I had a great experience going through AUTOPAY. My representative Dan was very helpful and responsive. Never had to wait long for an update. The process was fast and easy and I’m saving money which is always great. I would absolutely recommend them.