Anthem Tax Services Reviews

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Edited by: Tammy Burns

About Anthem Tax Services

Anthem Tax Services is a tax preparation and consulting company that helps clients nationwide help with a range of tax solutions. Its team of tax professionals holds credentials from organizations such as the National Association of Tax Professionals (NATP), the National Association of Enrolled Agents (NAEA) and the California Tax Education Council (CTEC).

Pros
  • Free consultation
  • Available in all 50 states
  • Money-back guarantee
Cons
  • Money-back guarantee not for tax prep
  • Fees not published

Anthem Tax Services Reviews

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    1 featured review
    How do I know I can trust these reviews about Anthem Tax Services?
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    Page 4 Reviews 267 - 467
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    Reviewed June 23, 2019

    An absolute idiot attorney didn’t know what he was doing, and he had somebody look up my record and said that I had 30 judgments against me. The attorney said that there must be some kind of mistake and I told him it was on his end. It cost me $10,000 to use Anthem to prove I didn’t have anything. I’ve lived here in Virginia Beach all my life and I didn’t trust anybody. I wasn’t happy with the alternatives here and I went online. Lo and behold, I saw Anthem. I called and I enjoyed talking with the rep. I figured he would help me and he sure did. He was a wonderful person and his staff were terrific. I had them do an individual tax preparation and checking to see if I owed the IRS anything, which I didn’t. They kept calling and asking why I was having them do it. I told them that the attorney said I needed to. He couldn’t close on a house that I was selling because I had all these things against it.

    Vanessa, the Anthem tax specialist, was terrific and I loved her. She always got back to me within a day, which was not unreasonable. She always knew exactly what I needed to do. Anthem did exactly what they were supposed to in a very timely manner and I couldn’t ask for anything better. If I used an attorney in my own area, I couldn’t have had anybody doing better than what Anthem did. I’ve completed the program with them but I misunderstood exactly how much I owed or what the deal was and I still owe them $4,000. I paid them $6,000. I have no qualms over that and it’s over with, that’s all I care about.

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    Response from Anthem Tax Services

    William, We’re delighted to read your feedback about Anthem Tax Services!! Thank you for taking time to share your positive experience.

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    Reviewed June 22, 2019

    Anthem was the first one I chose and I developed a good relationship with Josh over there. They worked together to handle my stuff quickly and efficiently. I owed almost $20,000 in taxes from selling some land and stuff that I hadn't paid going through a divorce. So, I got audited and I ended up paying their fee plus $100 to the IRS. It was a two-year probation plan with the IRS and those I filed on time. I never had to pay that back. Anthem's process was easy. I gave them my information then I paid the fee and they handled everything from there. Right now, I have been trying to get some returns from last year and Josh is still helping me with that even though my deal with them was already done and over with. He’s been capable of handling everything I needed, always gets back to me in a timely manner, and handles my business. All in all, I was very satisfied with my experience with Anthem.

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    Response from Anthem Tax Services

    Joshua, We’re delighted to read your feedback about Anthem Tax Services!! Thank you for taking time to share your positive experience. We aim to provide the highest level of services to each client.

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    Reviewed June 21, 2019

    My wife forgot to put money aside for her 1099 and our tax bill came to like six grand. Right around tax time I spoke to Alex who was phenomenal. He laid everything out and would call on weekends. He was very professional, very friendly, very helpful and supportive. He’s really been a godsend for us. He got us involved with a lady and everything was transferred to a power of attorney. We’re still waiting for our liability. I haven't heard anything about that yet and it's been 3 or 4 weeks so I don’t know where we’re at. I would like a little bit more communication. We got spoiled with Alex and all of a sudden, it just dropped off. After the initial process, a little bit more follow-up or contact would be great so I'm not worried about where I'm at. But I would recommend Alex and Anthem Tax Services to anybody and everybody, and I already have.

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    Response from Anthem Tax Services

    James, We’re delighted to read your feedback about Anthem Tax Services!! Thank you for taking time to share your positive experience.

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    Mordechai increased rating by 2 stars.
    Customer ServiceStaff
    After a positive interaction with Anthem Tax Services, Mordechai increased their star rating.

    Original Review: June 20, 2019

    Updated on 7/31/2019: The team at Anthem Tax Services have responded positively to my grievances and proceeded to work on the issues that I experienced which I reported about them here. I understand now that the frustrations that I experienced were not due to their inability to perform the tasks, as they promised, on my behalf but it's due to some understandable circumstances. With my input of some missing information I am very hopeful that now they are doing their best to help me reach a positive resolution on my case.

    Original Review: I’m very disappointed with Anthem Tax. They do not respond to any of my calls. I left messages, and I texted them. I emailed a letter that I received from the IRS regarding the case that they’re working on for me, and I heard nothing back. I don’t know why they don’t respond. I called three different people that I spoke with in the past from Anthem Tax, and nothing. I started with them six months ago and it's supposed to be ending, but I don’t know what the status is. In the meantime, I don’t know how to respond to the letter that I’ve received from the IRS. Anthem Tax doesn’t seem to care at all. It surprised me because prior to this, I thought everything was going okay.

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    Response from Anthem Tax Services

    Hello Mordechai, We want to thank you for allowing us to regain and build your trust. We pride ourselves on our outstanding commitment to our clients and hope to ultimately exceed your expectations in the future.

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    Reviewed June 18, 2019

    My husband has a tax problem but we can't afford to pay because of some financial hardship. We had so many deaths in our family last year and then my husband is also not in a good medical condition. That's why I needed help to do the IRS. I spoke with Joshua at Anthem and he helped me. He is very good. He explained everything to me in detail. He is also very honest. He would tell me if he can help me or not. I would highly recommend Anthem because they are being so fair with people who needs help and the processing is so fast. They worked with me, in terms of what I needed to submit, and they tried to negotiate it and submit. Nothing is final but it's on the IRS' hand now. They have received it and they're gonna review it. It helps me not to worry much, not like when you don't know what to do. Hopefully, everything will turn out okay.

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    Response from Anthem Tax Services

    Thank you, Grace! We appreciate the time you spent to share your feedback!

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    Reviewed June 13, 2019

    I had some old back tax issues. I made some phone calls to a few different tax services companies and the people that I spoke with at Anthem were very helpful, and courteous, and they seemed much more concerned about my actual issues, as opposed to just getting a sale. And I felt like I wasn’t just a statistic. I spoke directly with Jake and he was great. He was very clear about what was gonna happen. The paperwork was sent to me right away, and it took me a couple of days to get everything back to them. Then I was able to get everything really quickly. Now, everything is resolved. It was a great experience with Anthem Tax Services.

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    Response from Anthem Tax Services

    We appreciate your feedback, Debbie! We aim to provide the highest level of service for our clients!

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    Reviewed June 12, 2019

    I did some research online as to which was the best company and I was extremely leery because I’ve heard of people who have had not gotten great results with this particular thing. The enrollment process with Anthem Tax Services was extremely smooth. At the time, I worked in an office and all the paperwork had to be emailed to them. They sent out a checklist of everything that they wanted. I started off with a guy named Charlie and then I went to the attorney’s assistant. Then from there, once the case was handled, I spoke directly with the attorney twice. She kept me up-to-date on where my case was going.

    I thought I only owed $26,000 in taxes and had been paying $528 a month and it was choking me. By going through Anthem, I found out that I actually owed $44,000. I got my taxes done for 2018, which ended up being $19,000. I had already been with Anthem then. They caught me and wanted to charge me a little bit more money and now, they gotta do a year that wasn’t included in my original plan with them. But when I spoke to the attorney and explained my situation, that I had already borrowed money to be able to do this, she did 2018 for free and put it in the plan. And I got $64,000 in taxes that are in non-collectible status, which is really a great thing right now.

    My boss died. I worked there for 16 years and have never been unemployed in my life. Because of my unemployment, the attorney was able to get the taxes set to a non-collectible status, but I was prepared to make payments on it. I had a wonderful experience with Anthem Tax Services and I’m done with the program right now as long as I don’t start making a whole lot of money. But the attorney told me that I will continue to be a client and that they would keep my case in a paused status. If for any reason I get another job and the IRS comes back for me, I could reopen my case at any time.

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    Response from Anthem Tax Services

    Darcell, We’re delighted to read your feedback about Anthem Tax Services!! Thank you for taking time to share your positive experience.

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    Reviewed June 11, 2019

    Over the years, I owed money and every time I paid my tax return, it was all going into federal tax. But even with that, my taxes were increasing. Then after I had 6,000, I received a bad letter from the IRS. I contacted a guy from Anthem Tax Services and he helped me out with everything. Right now, I'm paying monthly and he is resolving the problem. I would recommend Anthem.

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    Response from Anthem Tax Services

    We appreciate your feedback, Dirk! We aim to provide the best experience for our clients!

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    Reviewed June 10, 2019

    We were looking to do an offer in compromise and we found Anthem. We looked at ratings and the typical reviews, and made a gut decision to go with them. They were also close. They were just 40 minutes north of us. The process took longer than we thought. But it was easy. The rep we worked with was friendly, very knowledgeable, responsive and helpful. He took care of things when he said he was going to and they were able to get rid of $50,000 of back taxes. We settled for like $100 which is a pretty good deal. I got rid of a lot of debt and now, I don't have to pay back. So that's a big impact of working with Anthem. I would give them a positive recommendation. The experience was great.

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    Reviewed June 9, 2019

    Anthem was closest to me and that was why I chose to work with them. Enrolling was real easy too. I talked to them over the phone and sent them the documents that I had from the IRS. That was it. At this point, they had set up a payment plan with the IRS until they can get the offer in compromise done.

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    Response from Anthem Tax Services

    Thank you, Brett! We appreciate the time you spent to share your feedback!

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    Reviewed June 8, 2019

    Anthem's services and staff were good. I worked with Minji and I was impressed with the professionalism I was shown. Working with Anthem has been a positive experience for me. I chose them since the prices that they offered were competitive with the other companies and their reviews were all good. Enrolling and interviewing with them happened in about a week's timeframe. Working with them has been for the better. I have a better credit score now and the huge thing is not owing federal or state taxes anymore for all those years. It’s like a heavy truck lifted off my shoulders.

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    Response from Anthem Tax Services

    Gregory, Thank you for taking the time to share your Anthem Tax Services experience with others. We’re ecstatic to her that you are happy with the resolution of your case!

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    Reviewed June 7, 2019

    I had a past employer do some fraudulence on my tax forms. Anthem Tax redid my taxes for that year though, and they got the fraud taken out. I owed the IRS around 10 grand because my previous company said they paid me a whole bunch of money they had never paid me. But the Anthem Tax rep took good care of me. He filed the two past years for me and got me all the money back. I regularly go to H&R Block before to file my taxes. This was my first time having to use a tax attorney like that, and it was excellent.

    As soon as I hired Anthem Tax, I knew I was in good hands. The rep explained everything to me. He made it real easy to do. He sent me the documents, and told me where to sign. They told me it might take six months to get the money back. You had to have patience to deal with it, but it was actually surprisingly fast. I got my money back in about three months.

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    Response from Anthem Tax Services

    Great feedback, Christopher! We genuinely appreciate it and we’re glad to hear that you’re happy with the service you received from Anthem Tax Services!

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    Reviewed May 8, 2019

    Anthem Tax Services has helped me in a huge way. I had not filed for a few years. With 3-4 sources of income, things had became a nightmare. They helped me with grade-A customer service and professionalism to organize and prepare everything. Thanks to them I feel as stress free as can be! Special thanks to Josh and Shannon! I will be doing business with them until retirement.

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    Response from Anthem Tax Services

    Edwin, We’re delighted to read your feedback about Anthem Tax Services!! Thank you for taking time to share your positive experience. We aim to provide the highest level of service for each client!

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    Reviewed April 29, 2019

    I was at a truck stop right on the Louisiana-Texas border and saw an Anthem Tax Services brochure. It was about tax time and I figured since they were in a truck stop and advertising in a truck stop, they might be proficient in the certain tax advantages that truckers get. I called them and then went from there. But it did not go well.

    I talked to a guy named Ben and he explained to me what they did. It was pretty straightforward because I wasn’t itemizing. He got all my information and I paid him $350 in advance. I waited for a week or two and I got some numbers back from them. All the numbers didn’t add up though and he didn’t even enter my income correctly. He even admitted that part and I tried to fix it as far as putting the price of income in, but he told me that I was trying to commit fraud because I was trying to use the transportation worker's per diem credit. It was $53 a day for every day that you're going 100 miles away from home and I had gone hundreds of miles from home. I'll never get over it. I've never been so mad at somebody I didn’t know.

    I asked for a refund and he said he would send it to me and that he would send it to the accounting to see what went wrong. He also asked me if I ever got my $350 back or got it amended like a real tax refund. I took went to my grandfather's doctor's CPA. It cost $200, but he did it all correctly and had my credit in there. I got the refunds within two weeks.

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    Response from Anthem Tax Services

    Hi Louie, Thank you for bringing this to our attention. We sincerely apologize for any inconvenience you had with Anthem Tax Services. We’ll schedule someone from our customer service team to contact you to form a solution.

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    Reviewed April 28, 2019

    I called Anthem and they said that they would be able to help me. So, I responded back to them. But my experience in communicating with their reps was poor because they didn't get back to me and I feel like I didn't get anything for my money. I paid $3,500 and right after I did that, I got a response from the IRS, which I had contacted directly and they approved me for a payment program. Anthem said that they would be able to help me with penalties and interest that I was being charged but to this day, I haven't heard of a single thing back and I haven't got a dime of anything reduced.

    I was looking up their information the other day to give them a call because I paid their fee pretty much in full and I wanted to find out what, if anything, they were planning on doing with the taxes, penalties and interest that I was charged. I wanted to originally cancel our contract, but it was within two days of contacting them that I got this thing back from the IRS. And Anthem assured me that I would be getting more of a refund back on my taxes and penalties than what I paid in. So, I thought it would be beneficial for me to continue forward.

    I've communicated with Anthem's reps about six times so far and I was comfortable speaking with them through the process. But the service was non-existent.

    I'm in the customer business and if I treated my customers like that, I wouldn't have repeat customers ever or customers that stayed. And if there's somebody else that's out there that's on the fence, I wanna give them a heads up that they have to do their due diligence before they step forward because Anthem's service may not be everything they say it is.

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    Reviewed April 27, 2019

    I had a good experience with Anthem Tax Services. It was very easy to get set up with them and working with them has impacted my life a lot.

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    Response from Anthem Tax Services

    David

    Thank you for the review and thank you for trusting Anthem Tax Services with your tax needs. We appreciate you giving us the opportunity to help you in your time of need.

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    Reviewed April 26, 2019

    I needed to reduce my taxes so I looked at online ratings of tax companies and decided to go with Anthem Tax Services. They said they would speak and negotiate on my behalf. When I signed up, I spoke to someone that filled me on the program. And once I paid my money, I started dealing with Brandi. She gathered the information initially, but I haven’t heard from her since. Anthem Tax Services got me a reduced amount and I’m now on a manageable payment plan which I appreciate but I’ve never gotten anything in writing. It was just poor communication. As of now, I don’t know what’s going on. Dealing with Anthem Tax Services was helpful, but for the amount of money that I paid, I expected some communication and feedback particularly from sending emails. However, I didn’t get a response back which was very frustrating.

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    Reviewed April 25, 2019

    I needed help with my taxes and my friend referred Anthem Tax Services to me. Their reps were very much professional, courteous and helped me with everything. I did an individual tax preparation through them. Robert, one of the tax specialists, was very helpful. They were very understanding and I would recommend them if anyone else needs them.

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    Response from Anthem Tax Services

    Monica, We’re delighted to read your feedback about Anthem Tax Services!! Thank you for taking time to share your positive experience. We aim to provide the highest level of service to each client!

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    Reviewed April 24, 2019

    I don’t do taxes myself so I needed someone to do taxes and I am satisfied with Anthem Tax Services. They were the first company that reached out to me. I didn’t know a lot about them but they gave me the information I was looking for. Also, when I talked to them, they said they service my area even though it is far unlike the other company that does not service my area. I signed up with Anthem online and then one of the attorneys called me and explained the program and it went on from there. They answered the questions I needed to hear and reached out to me. They are filing my taxes. In fact, I signed a power of attorney to retain for a few years and they will be watching and making sure that my taxes are correct. I was also being questioned about my home-based business at that time and I just filed it with them. I think that tax is for eight years so I wanted to get that completed although it seemed like I was like going in unended circles.

    I worked with Jake and he was able to say that he could get me on the right track and explained to me how their program worked. I owed the IRS in back taxes and I have a long-time history with paying. I have been trying to get over and finish paying them. But, it just seems like I can never get to that point because of the way I am penalized. However, Anthem’s cost could improve. When I first signed up, it was a little more than I expected and it kinda hurt. But so far, their program has been good. They gave me coaching and told me what I needed to do, just like the other person who filed my taxes prior, too. Moreover, they understand the home-based business deductions.

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    Response from Anthem Tax Services

    Great feedback, Marva! We genuinely appreciate it and we’re glad to hear that you’re happy with your Anthem Tax Service experience!

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    Reviewed April 23, 2019

    Anthem's reviews made me get their services. The enrollment process was easy and since working with them, I haven't been as stressed out about trying to take care of my issue. They were able to do what I couldn't do in the past five years with the IRS. They got a hold of them, gave me an honest answer, and got me on a payment plan. Now my program is almost completed and I only have a few back-to-back updates and such left.

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    Response from Anthem Tax Services

    Richard, Thank you for taking the time to share your Anthem Tax Services experience with others. We’re happy that you’re satisfied with steps taken on your case.

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    Reviewed April 22, 2019

    My husband worked for a company and it was a self-employment deal. But it wasn’t all it made out to be and it cost us about $12,000 in cash. I researched online and after talking to a few different places, we went with Anthem Tax Services. I communicated with David who was good at his job and he did all that he thought he could do. But there wasn’t really much except for that we had to come to a settlement to pay our taxes. We were in constant communication with Anthem and they always took my calls. They knew what they were doing as far as the law and everybody that I spoke with was kind and knowledgeable. David was on the phone with the IRS every day, trying to do something best, and I wish the amount due could have been lower but he got us the smallest possible payment that he could. I’d recommend this company to anybody.

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    Response from Anthem Tax Services

    Thank you, Diana! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide the tax relief services you needed.

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    Jamie increased rating by 4 stars.
    Sales & MarketingStaff
    After a positive interaction with Anthem Tax Services, Jamie increased their star rating.

    Original Review: April 21, 2019

    I had to pay what I owed the IRS. I went through a couple of different companies and I wasn’t satisfied with them. I ended up with Anthem Tax Services. I told their rep what my problem was and I was told that they were gonna save me. I thought we were gonna save money but we didn’t and it was a hocus pocus. I owed 49,000 but they told me it was supposed to be $10,000. I could have gone through the IRS on my own and did the same thing but I had to pay a fee of $3,800 which could have paid my balance off. Anthem’s reps kept on telling me not to contact the IRS. Also, what they promised me was not on paper. When I spoke with them about it, they kept on giving me the runaround. I had to talk to this person and talk to that person, so I really never got the true thing. I was told that they kept me from getting liens but it was not worth $10,000. I owed just as much paying them and I still come out paying more.

    I am finished with the process and I am paying 600 some dollars a month. Anthem gave me nothing. They had one girl though who was awesome and she took all the information and gave it to people who were more experienced. She helped me out the most while everybody else gave me the runaround. Then, my wife was able to talk to Charlie and he guaranteed that they were gonna take 10,000 off the top but that guarantee was nothing. I took a slow process with this and I wanted to make sure we were getting our money’s worth but we didn’t. I think Anthem’s job was to get someone hooked on one person and hook you to two or three other people and by the time you finished, you can’t remember whatever they said.

    Anthem should be honest and have everything in writing. Moreover, there should be one person to stick to instead of them keeping on turning me over to different people because they make me forget what I heard and I know what we heard. I’m really not satisfied at all with Anthem and I would not recommend them. I’m calling it as a lesson. I haven't seen anything with Anthem and all this is just an illegal scam to me. All they did was save us from dealing with the IRS.

    Although, they did the paperwork and all the stuff for me but the only thing that helped was not having a lien and not going through all the painful process. But if I was able to talk to IRS and I did some research, I could have done it on my own and saved my money. The IRS website tells you what to do and it was exactly what Anthem did. I have told a couple of people that they might as well go to IRS and I am not suggesting any companies. This is the biggest scam.

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    Response from Anthem Tax Services

    When our customers are unhappy, we’re unhappy... Let us make it up to you! We will be in touch with resolution options.

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    Reviewed April 20, 2019

    I owed a lot to the IRS. While the other companies told me that they couldn't help me, Anthem told me they could so I went ahead, got their services, and paid them upfront. However, they were not able to help me in getting my taxes reduced. The IRS didn't approve it and I had to pay the full thing on my own. I was a little disappointed about that but it wasn't Anthem's fault. They tried their best to do what they could. They were very knowledgeable and very helpful.

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    Response from Anthem Tax Services

    We appreciate your feedback, Julie! We aim to provide the best possible service for our clients!

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    Reviewed April 19, 2019

    I had some back taxes and filings that I wasn't able to file and so I started searching for tax repair through Anthem. When I enrolled, I didn't have to do much. Josh was the rep that I spoke to and he told me that he could work with me. He convinced me and I decided to move forward with him. He set me up where everything's good with the government and he got everything straightened out. Also, while he is in California and I'm in Kansas, he called me whenever he needed to call me and I called him whenever I needed to call him. We just worked. Everything worked out great. Anthem provided good service and it's been a good deal.

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    Response from Anthem Tax Services

    Great feedback, Keven! We genuinely appreciate it and we’re glad to hear that you’re happy with your experience with Anthem Tax Services!

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    Reviewed April 18, 2019

    I wound up owing the government quite a bit of money with the changes they made to health insurance. I haven't changed anything as far as withholdings, but with my income, insurance calls me to be over the threshold to get government assistance. But at the same time, there was no way I could afford insurance on what I was making without it. Anthem Tax Services was the first one that called me back. The only issue I had was I got changed around and handed off to different people. I wound up working with four. But overall, they did an okay job. They could've been a little bit more forthcoming about my situation and what the outcome would be with my situation. They did help me, but they didn't help me with my situation.

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    Response from Anthem Tax Services

    Clyde, Thank you for sharing your feedback! We will use it to improve our means of communication.

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    Richard increased rating by 2 stars.
    Customer ServiceSales & MarketingOnline & AppStaff
    After a positive interaction with Anthem Tax Services, Richard increased their star rating on Feb. 14, 2020.

    Updated review: Feb. 14, 2020

    The tax issue has been resolved, the Owner of the Company (Anthem) called me directly and we worked things out. There were misunderstandings and miscommunication. Josh was helpful and worked hard to get the matter behind us and refunded all the monies.

    Original Review: April 17, 2019

    I was in a tax situation and we were trying to leverage it, and we went on the internet. I was very apprehensive about going down that path, but my wife said that Anthem looked legitimate and that their website had some good reviews. We called and spoke with a guy named Joe, and he basically sold something that he couldn't give us and took our money. That was $2,500 and nothing happened. It got to the point where after nothing was done, they were not able to save me any money at all. Then it also got to the point where they were avoiding my calls. Joe was very rude and told me that they had done all they could do. I told him that was unacceptable.

    From there, the owner Josh called me and told me that they were gonna try some additional steps to try to get some things leveraged. That didn’t happen either. He initially told me that they would refund us and that was another reason why we decided to move forward with Anthem. They had said that they could help us and that they would give us a refund, and of course, that didn’t happen either. I'm still left here with everything that I had before but without $2,500. It's a very elaborate scam. They oversell their services and I don’t think that they can help everyone that they say they can help. My tax accountant told me not to deal with those kinda companies because to his experience, they can't do anything.

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    Response from Anthem Tax Services

    All feedback is important to us and we appreciate the time you took to tell us about your experience with Anthem Tax Services. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.

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    Reviewed April 16, 2019

    Anthem's reps were very responsive. I needed to negotiate my tax bill down and they were quick to get me with somebody who could assess my situation. Enrolling was super easy. The initial person I talked to walked me through the process, told me how to pay for the service and got me in touch with some other folks who were gonna help. They contacted me quickly after that phone call and kept me updated. Thus far, they have gotten my tax bill down and cut in half. I'm super pleased with Anthem's service.

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    Response from Anthem Tax Services

    Great feedback, Tara! We genuinely appreciate it and we’re glad to hear that you’re happy with your Anthem Tax Services experience!

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    Andrew increased rating by 1 star.
    Price
    After a positive interaction with Anthem Tax Services, Andrew increased their star rating.

    Reviewed April 15, 2019

    I got turned over to Anthem Tax after I couldn't find the other company I was with. I told Anthem that the IRS is charging me $2,500. They said that if I pay them $200, then they would take care of my taxes and I won't have to worry about it anymore. After about 2 or 3 months, what happened was they took care of all my credit cards but they didn't pay the interest on the credit cards. Then they said that they couldn't do anything and that the IRS said that I had to pay the taxes. So, they were never able to stop what they were trying to take care of and I wound up paying the same amount to the IRS after being charged the 200. I was disappointed.

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    Customer ServiceInstallation & SetupPriceStaffTransparency

    Reviewed April 14, 2019

    We came across Anthem Tax Services on the Better Business Bureau website. They had good reviews and they were a member of the Better Business Bureau. We talked with someone who explained the program to us and how it worked. We paid him the fee, then we had to wait for someone out in California to get in touch with us to give us additional information as to what we needed to do from there. However, their customer service is a bit lacking, and it may have been the person that we had. We were disappointed in that part of it because we had to go back and get in touch with the person in California who first told us about it to get him to get someone to call us to give us information.

    When they first called us and told us what we needed to do, they said that we would have a form to fill out which we didn't get. We called them back two weeks later and they said, "Well, there's a form you've got to fill out," which was all of the information expenses that we had to give them, and it was the first negative part of it. He didn't send the form to begin with and he told us we had one to fill out. We kept waiting, but he didn't send it. We called back and they said, "Oh yeah," then he finally sent it.

    We had to wait another week for somebody to call and tell us, "The appointment up," for us to be able to even talk to him. And in that appointment, she asked the questions. We thought we would be given the information that we had spent a good bit of time trying to research and get, but she didn't need it. I asked why we spent all that time if it wasn't something they needed or was gonna ask for. I also asked how long it was gonna take for the rest of it and she said, "You should be hearing something from us. We'll have to get in touch with the state and IRS. And it should take about four weeks." However, after four weeks, we heard nothing. We waited and we called them back. By that time, the IRS had shut their doors, so we had to wait another month or so until they opened back up until something could begin.

    It was like pulling teeth to get our lawyer, Brandi, to even give us any information and tell us what was going on. She had too much to do and was a scatterbrain. We had a very aggravating experience with her. It was not very smooth. We called to complain and said, "We either get her on the boat or give us another lawyer." Then, she bent over backward and said sorry, and she did fairly good after that, but we felt like for as much money we had to pay to get something done, it shouldn't have been that way.

    She did what she needed to do with the state. She said what we had to do to qualify, but we didn't qualify for any of the programs out there. However, it would help us reduce the penalty or interest. She got the draft set up with them and we are on our own now. Their state is drafting out what they need so we can get it paid. However, I needed a regular bill or credit card that you get a statement -- how much you paid each month and how much you still owe. But then, I am in the dark with all of these. I had to email her back the other day and say, "What am I supposed to do? I'm not getting statements. I don't know how much I owe. I don't know when this is gonna be paid off."

    It is like I am sending the money and when it gets paid, it will get paid, but nobody is gonna let me know, so I had to call the tax service myself this week, both North Carolina and the IRS, and find out if I am gonna get a statement or what I am gonna do. I am gonna be in the dark, but I hope for the best. From what I understand, I don't have to call every single month to find out what my balance is and how much more I still owe. I don't know their plans towards principal and I don't know what they are putting towards interest, although that is what I thought we were paying for upfront. There are too many unknowns.

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    Reviewed April 13, 2019

    At first, many times I asked Anthem Tax Services to have an appointment at office, but they just asked me to send my document by the PDF and Gmail. And every time that I asked them, "What is your address? I just want to talk to one of your accountants," they said, "Oh, we're in a changing office so we don’t have an office yet." Also, they emailed me in October of last year one minute before the deadline that they would file my tax. And then this year, I went to my other tax guy and he look at my previous tax and he said, "Who filed this tax? It's all wrong." Anthem told me that I owe $3,000 to IRS and they changed it four times. They gave me the voucher for the 2018, but that had the tax for the 2017. And now, I'm just waiting for my current accountant to figure out that the money that I paid for 2017 tax is on IRS on my 2018. Anthem's reps have zero professionalism.

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    Response from Anthem Tax Services

    All feedback is important to us and we appreciate the time you took to tell us about your experience with Anthem Tax Services. We strive to provide excellent customer service, and regret the experience you’ve had. We’ll schedule someone from our customer service team to contact you to form a solution.

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    Customer ServicePunctuality & SpeedStaffTransparency

    Reviewed April 12, 2019

    Anthem Tax Services helped me get my incorporation. I initially talked to someone named David and we had a really good conversation. When I explained to him that I was planning an incorporation and told him my vision for my company, he gave me the best suggestion and that was why I went with Anthem. He also had communication with me going in the process. The whole thing moved along a really reasonable time frame and Anthem's customer service was excellent. I talked to IRS about doing everything myself and they told me that it was gonna take me a minute to go through all of the paperwork. With Anthem, it was easy when we actually signed everything. Also, since using Anthem, my credit rating has gone up by 100 points and I have gotten several new accounts.

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    Response from Anthem Tax Services

    Ashford

    We are so happy we were able to assist you with your incorporation. We would also like to thank you for trusting Anthem Tax Services during your time of need. If we can ever assist you in the future please don't hesitate to contact us.

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    Reviewed April 11, 2019

    Anthem Tax didn’t help me at all. We sent $5,000 but I didn’t get anything out of it. The sales guy from Anthem Tax was easy to get ahold of every time we called him. He was okay at first but then at the end, it was a pain to even get ahold of him. I told the guy at Anthem that there was no way that I could meet the IRS agent and he said that he told him and that I could meet him on Monday. However, he never even called the IRS agent. When I talked to the IRS agent, he said he was waiting for us to call him. The Anthem Tax rep supposedly worked on a payment plan which cost me $80,000. Three months later, he called and said he was doing a bunch of stuff that I have to pay. I’m going through the whole process again without them.

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    Response from Anthem Tax Services

    Thank you for bringing this to our attention, Sean. We apologize for your recent experience and would like to assist you. Be on the lookout for additional correspondence from our team.

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    Reviewed April 10, 2019

    Our experience with Anthem Tax has been very good so far. We researched them online, and I got some very good reviews. I also spoke to a couple people that have used them, and I decided to proceed. The enrollment process was extremely easy. All I had to do was submit them my bills after we had our conversations about what could be accomplished. They’ve been doing very well by it.

    The program has cut down some of our bills dramatically. They worked with taking the creditors off that. They tried to resolve some positive feedback and resolutions. And if there’s a bump in the road where somebody’s not gonna move, we’re discussing it, see what we can be doing. But they always use positive language like graduation process and buzzwords to make you feel better than fear the situation that we’ve been herded. I’m happy that someone like Anthem was willing to help us out. The investment was a little tough to handle in the beginning. I understand no one’s gonna do nothing for free, but the fact that they did, now, we’re very happy. Our tax bill was so ginormous that they helped the government understand that we just couldn't pay the bill. We’re trying to do things the right way. We’re going through some financial hardships, and they got us off our back.

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    Response from Anthem Tax Services

    Great feedback, John! We genuinely appreciate it and we’re glad to hear that you had a great experience with Anthem Tax Services!

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    Reviewed April 9, 2019

    Anthem Tax Services was affordable. They were in my price range. The rep I worked with did what he said he would do. He kept me in the loop of what was going on. Everything was good. I was in a tough bind, and I'm very grateful that they were able to help me. I would recommend Anthem.

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    Response from Anthem Tax Services

    Gary

    We are please to hear we were able to assist you with your tax needs. We would also like to thank you for your business and for trusting Anthem Tax Services in your time of need.

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    Reviewed April 8, 2019

    I went online and contacted about five companies, and Anthem Tax Services was the only one that called me back in a reasonable amount of time. I owe the IRS a bunch of taxes, and they worked with me on that. However, the rep was really hard to get a hold of when I needed to talk to him. And it was like my problem wasn't big enough to really matter to him much. When I called him, "Let me look at the file, let me do this." He never took the time to even look at my case. Anthem Tax Services got some of my stuff dropped, but it wasn't like the promise they said in the advertising.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 7, 2019

    It was fairly easy to enroll with Anthem. When I first signed up, I felt like everything was going accordingly. Everything was moving pretty fast. Originally, I got the Anthem that is in California. However, when they transferred me to the Anthem that is in Orlando 'cause it was closer to me, it seemed that the one in California is the one on the ball. They were able and on-point with everything. With the one in Orlando, I had to keep calling them to ask what's going on. They tell me that they needed me to do something and I responded by asking why I never got a phone call. Even if their staff emailed me, they have my number and they should have at least called. Every day, I felt like I should’ve been reaching out to Anthem to find out what's going on. I was six months in and I still didn't know anything.

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    Reviewed April 6, 2019

    Trying to get my tax payers in order by myself was really difficult. I reached out to Anthem Tax Services after I found them online. On the IRS website, it showed them as number one. They arbitrated my taxes. What I owed, they did an arbitration on it. We've already settled everything. We're making payments. From what I understand, it has to be reviewed every year. So I'll be in the process with them for another length of time.

    The guy I talked to first was George, and he was super nice, upfront about everything, and helped us out with everything that we needed help with. Then, he handed it off to a girl who was also super nice and got back with us on everything. It happened a lot quicker than I thought it was going to. It blew my mind. I didn't think it was gonna be that good.

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    Response from Anthem Tax Services

    John, Thank you for taking the time to share your Anthem Tax Services experience with others. We’re happy to have the opportunity to assist you with your tax needs!

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    Reviewed April 5, 2019

    I love Anthem Tax. They’re helping me do my taxes and their service is great. I’m with Josh and he’s very informative. My experience has been amazing and I’ve been referring my friends to them.

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    Response from Anthem Tax Services

    Alexa

    We are so pleased to hear that Anthem Tax Services was able to come to the rescue and assist your with your tax needs. We would like to that you for your business and your trust in Anthem Tax Services.

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    Customer ServicePunctuality & SpeedStaff

    Reviewed April 3, 2019

    I had a tax debt. I found Anthem Tax Services on Google. They had a good review so I called them up and they seemed very helpful on the phone. My whole initial experience was good. Friendly people. They were really good and they did the whole claim thing just fine. They did what I paid them to do. They told me they're throwing it in for free at the end, and that's what happened.

    However, the follow up bothered me because they didn’t really follow through on a lot of things they said, like they told me they would do my taxes for the next year, but then they didn’t do them right. I asked them to change it but they never did so I quit using them. But the reps always answered the phone, called me back and were very helpful. They were knowledgeable. The rep was very calming. He would calm me down if I was worried about something and he was very reassuring. I was comfortable the whole time. If I got worried about something, the reps would talk you through it and tell you what's happening. Very informative and they would take time to answer all your questions. That was always nice. Anthem will take care of your issues.

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    Response from Anthem Tax Services

    Kristopher, Thank you for sharing your feedback! We will use it to improve our client experience in the future.

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    Reviewed March 30, 2019

    Anthem provided me with tax debt relief and everybody who helped did a wonderful job. Getting a hold of Anthem to ask questions wasn't hard. I would either call them or leave an email and they would get back to me. They should market themselves a little bit more though. The sooner people know about them, the better off they would be.

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    Response from Anthem Tax Services

    Eric

    Thank you for taking the time to review Anthem Tax Services. We are pleased to hear that you had a great experience. We strive to make our clients feel at ease. We understand how dealing with tax related issues can be over whelming. Thank you again for your business and your trust in Anthem Tax Services.

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    Customer ServiceInstallation & SetupPunctuality & SpeedStaff

    Reviewed March 29, 2019

    I worked with Anthem Tax Services last year with a tax issue and then this year, I decided to go with them again due to their customer service. I used to get my taxes done through another company. But they’re very commercial and corporate. Anthem would offer something more and I wanted to deepen a relationship with stuff that I already know. Also, the program was quick and painless. I don’t have to sit in anyone’s office, talking to them and I can do everything over email.

    I sent Anthem my W-2 and the letter that I got from the IRS and then they sent me back a tax planner. It is a questionnaire that describes my filing status, any dependents and any deductions that they should be aware of. I just filled out the questionnaire over email, then I got a phone call back from another preparer working on my file and I answered a few clarifying questions. They didn’t have a million questions and the numbers looked right from my understanding and I was able to receive a copy. They had a cover sheet that highlighted my return, what I owe and the refund that I’m getting back. They gave me the instructions too. I signed the forms and just mailed them to the state and the federal government.

    Anthem was extremely responsive when I had a tax problem last year. But this year, I didn’t have an emergency so the responsiveness was a little bit slower. I just needed my tax paperwork prepared. When I initially emailed my tax information to one person who was out of the office, I got transferred back to my original person. Then there was someone else working on my actual file and then I got a phone call from another person. It would've been better to have one point of contact. Other than that, I felt comfortable working with their specialist and I would tell my friends to work with that person. My taxes are done at this point in time and I feel great.

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    Response from Anthem Tax Services

    Denise, Thank you for sharing your feedback! We will use it to improve the way we communicate with our clients.

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    Customer ServicePriceStaff

    Reviewed March 28, 2019

    I was looking for some help to consolidate my income tax. It had gotten big and there was a portion that was unpaid. Also, the interest rate that has grown on it was exponential to the point where I wanted to see if I could reach out to one of these tax services. Anthem Tax Services came up. They had good reviews, and I gave them a call. Anthem was the first ones who called me back when I sent them the information that I had. During the callback, I asked the questions and the rep answered them thoroughly, to the point where I felt comfortable enough to move forward, and I’m glad I did. Once I did, everything was really easy. The enrolment was seamless. This is my first time ever dealing with this type of service. I’m busy during my workday, and Anthem made it easy for me to get the consolidation of my income tax done, all the while, I was still doing my regular job.

    Working with their rep was comfortable and very conversational. He was a solid guy and the conversation we had was easy. He was thorough in explaining everything to me. There was a part where the process was taking up too much of my time and then going over line-by-line. But he did the highlight reel for me of what it would be, and it was everything he said it would be. He called me back right away when it was set up. The next month, the payment started kicking in, and it was like on cruise control from there. They got ahold of the IRS and they’re making my monthly payment program now. Working with Anthem took the pressure off of me. The amount that was settled upon was a good enough amount that I would be able to pay it off, and it didn’t affect my life.

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    Response from Anthem Tax Services

    Greg, We’re delighted to read your feedback about Anthem Tax Services!! Thank you for taking time to share your positive experience. We aim to provide the highest level of service to each client!

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    Punctuality & SpeedStaff

    Reviewed March 27, 2019

    I was trying to deal with the IRS. I went to many accountants but my final decision was with Anthem Tax Services because it's very trustful people and I'm very happy with them. They deal with people who have some debt with the IRS. I conducted business with Jo so she took care of everything in this company. Everything is very fast and this is very nice. I have visited even the office there so I wanted to speak with the real people, to see who is dealing with, and they have everything. I'm about to complete the program and Anthem is about to finalize everything.

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    Reviewed March 26, 2019

    I had concerns with state taxes and made a few phone calls to quite a few of the tax service companies. I got a couple of responses back, and Anthem Tax Services got back to me faster than anyone else. The enrollment process with Anthem was easy. We gave them money and they were good to go. I was comfortable working with the reps at Anthem. And if I had questions, they resolve them via phone calls and emails.

    Anthem was to garnish then on my wife for the state taxes, and the reps said that they would be able to get the garnishment stopped, but unfortunately, they weren’t able to. They were able to get it for about 10% per paycheck, and that was about it. Anthem could set the expectation upfront a bit better. When they say they can stop garnishment, they need to set their expectation upfront a bit better if they can or can’t do that. We paid them a chunk of money. But other than that, we were done with the process a year and a half ago, and I was impressed that the reps at Anthem continued to work with me after the fact.

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    Response from Anthem Tax Services

    Thank you, Darryl! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to provide assistance with your tax needs.

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    Reviewed March 25, 2019

    We had really good recommendations for Josh from Anthem. He got us back a lot of money because my husband hadn’t done his taxes in a couple of years, so he was really good with the tax returns, getting all the paperwork on file and separating all our income and tax reductions. He was always attentive and available for any questions or concerns that we had. I’m fully satisfied. We’ve referred our friends that have a lot of troubles ‘cause Anthem works for a lot of companies instead of one specific income.

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    Response from Anthem Tax Services

    Great feedback, Aitana! We genuinely appreciate it and we’re glad to hear that you’re happy with the outcome of your case!

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    Reviewed March 24, 2019

    Anthem took care of my tax debt. It was really easy and they did all the work. Because I’m retired now, I get social security so it’s been a blessing. The reps were real good too.

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    Response from Anthem Tax Services

    Thank you,James! We appreciate the time you spent to share your feedback! We’re happy to hear we were able to with your tax needs.

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    Margie increased rating by 3 stars.
    Customer ServiceStaff
    After a positive interaction with Anthem Tax Services, Margie increased their star rating on Feb. 12, 2020.

    Updated review: Feb. 12, 2020

    They helped me out twice. I could not have done it without them and now I am debt free.

    Original Review: March 23, 2019

    I had two jobs and my second job didn’t take enough tax out on me, so I ended up paying to IRS. I had Anthem Tax help me with the IRS and they did. My experience was good even though sometimes, I waited for days or a week before their reps got back with me. Two years pass and I find out that the IRS says I defaulted and I’m having trouble getting hold of them to see why I defaulted. I tried to get Anthem Tax hired back to see if they could help me out again about the situation and they tell me they can’t help me yet. I don’t know what to do because I’m in a pickle as it is and they want me to pay off a past due balance, which I didn’t know I had, after two years with them. Seeing that everything was going well, I thought I already had them paid off because I thought I was done with it.

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    Response from Anthem Tax Services

    We appreciate the opportunity to address your situation, Margie. We would like to resolve your situation with us. We have notified our customer service team and someone will contact you within 2 business days.

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    Reviewed March 21, 2019

    I had a giant tax bill that I was not expecting and it was not in line with my income. I reached out to Anthem Tax Services and had an enjoyable conversation with Josh. He is the head guy. My questions and concerns were brought up with him and he said he could handle it. He gave me a figure that he thought that I would be able to settle for, which I told him could work. I filled out some forms, sent a check and from there, we endeavored to get my situation resolved. I also dealt with another guy and his assistant, a nice young lady. They’re on top of me to get them information. I’m in the second half of the process and the only thing that is holding us up is the distance between us. I'm in New Jersey and they're in California. But, I have confidence that they are going to do a good job with me.

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    Response from Anthem Tax Services

    Many thanks for the feedback, David! We’re pleased to hear you’re satisfied with our case so far. We’d love to hear more about what we can do to make this a five-star experience.

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    Reviewed March 18, 2019

    My husband led us to seek help from Anthem Tax Services although I didn't want to. I wasn't comfortable working with them. I didn't like the way the service turned out and to me, it was not good service. Some of them was hateful. They should also call more and send out more information. Still, it all paid off in the end and I would recommend them.

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    Response from Anthem Tax Services

    Joann- We are sorry to hear about your experience...however, we can't find you in our system as a client. We are also confused as your review states "Still, it all paid off in the end and I would recommend them." Would you mind giving us a call so we can get some clarity to this? 888-548-0478.

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    Reviewed March 17, 2019

    I have been working with Anthem for six months. My daughter-in-law did everything online and I don't have a specialist since doing your taxes isn't a hard thing to do. You plug everything in and the website sends them to the IRS. The lady from Memphis, Tennessee with the IRS sent me a letter and Anthem wanted a copy of it. So we sent them a copy but I've never heard anything back. Other than that, the folks at Anthem were very good and they have done everything they have told me.

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    Response from Anthem Tax Services

    Thomas

    We would like to thank you for taking the time to write a review for our company. We always strive for excellence when it comes to taking care of our clients. We know how it can be very overwhelming at times and that is why we try and walk you through it every step of the way. Once again thank you for your business and for trusting Anthem Tax Services with all your tax needs.

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    Reviewed March 16, 2019

    I was going through an offer, a compromise with the IRS. I needed Anthem's help so I contacted them. Enrolling with Anthem went fine. I talked to Josh and while it was a good experience, I haven't heard anything from them for a long time. The last time I had contact with them was 6 months ago. In the beginning, they were good. They were contacting me a lot when I first signed up. But right about when I finished my payments, that's when the communication stopped. They're not answering phones and they're not returning phone calls. Anthem reps need to work on their communication.

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    Anthem Tax Services Company Information

    Company Name:
    Anthem Tax Services
    State/Province:
    CA
    Country:
    United States
    Website:
    www.anthemtaxservices.com

    Media

    AWARDS & CREDENTIALS 
    National Association of Enrolled Agents
    National Association of Tax Professionals