Anthem Tax Services
AUTHORIZED PARTNER

Anthem Tax Services

 3.9/5 (232 ratings)
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Anthem Tax Services

About Anthem Tax Services

Anthem Tax Services was started by licensed tax professionals that have over 30 years of experience in Tax Preparation and Tax Law. Every tax professional is licensed in all 50 states to represent our clients, and as such we are able to provide the tailored experience that you expect from your tax litigation and tax preparation professionals. We also operate remotely so you never need to leave your home or office!

Overall Satisfaction Rating

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Pros

  • Numerous accreditations
  • Transparent results
  • Free consultation
  • Money-back guarantee

Cons

  • Limited details on website
  • No upfront pricing

Bottom Line

Anthem Tax Services offers a variety of tax help including resolution, preparation and protection. While details are limited online, Anthem is an accredited firm with a money-back guarantee, helping those with at least $10,000 in tax debt.

Anthem Tax Services Reviews

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Page 2 Reviews 6 - 36
Rated with 1 star
Verified Reviewer
Original review: Nov. 8, 2021

Anthem Tax Services is a rip off and a scam. They make promises they can’t keep and then make promises that they say they can keep only don’t keep those promises either. David **, one of their slick salesmen, is very responsive until he gets you to agree to hire Anthem and then does not answer phone calls or return them. Their “Case Managers” do not respond to emails or answer or return phone calls either. Don’t waste your limited funds on Anthem Tax Services. You would be better off finding a company that actual cares and handles your problems or use the funds to pay off your tax obligation.

8 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: Nov. 1, 2021

Josh and His Team has been Helping My wife and me for a Good many years. We Are blessed to have Anthem Tax Services / AKA Having Our Back Services, taking care of Business the way all Tax services should be. We thought we had the right Tax service until We Met Josh ---OMG -- Thanks Josh :} If You experience a change in agents with them -- rest assure, They are picking the Right agent for Your Needs. WE 100 + have Nothing to worry about being in their hands. I have Never felt better in tax time -- And That Just Don't seem Right -- But True it is :} ROCKSTAR STATUS!

Anthem Tax Services response

Thank you for the wonderful review Mr. Harold. We appreciate you!

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Rated with 5 stars
Verified Reviewer
Original review: Oct. 17, 2021

I am extremely grateful to Anthem Tax Services for their kind assistance; David * was helpful, supportive, and knowledgeable. He resolved my situation/query quickly and efficiently, and provided updates/followups throughout. David was personable and professional, polite and extremely skilled at his job. I recommend Anthem Tax Service unreservedly, and by all means, please ask for David **; He knows what he is doing, and he does it very well.

Anthem Tax Services response

Thank you for the 5-star review!!

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Rated with 1 star
Verified Reviewer
Original review: Oct. 14, 2021

If you are a new client and deciding to work with these guys. Stay away from this company!!! I've started the case in August 2019 and my case was throwing around between different reps. Finally, it was solved in October 2021. It took them 2 years and 2 months to resolve a simple case. They negotiate a tiny portion initially, we agreed with a much bigger portion. Awful customer service and horrible experience. It will be much easier and faster than you deal with IRS on your own rather to work with this company.

7 people found this review helpful
Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Sept. 28, 2021

We paid them $3200 upfront three years ago to help our tax problems that amount to much more than we just don't want to pay it all. 5 enrolled agents, 3 case managers and a customer relations specialist later and we have had zero help with our case and now we are on permanent ignore. No calls, no emails, they even told the BBB we were not their clients. I refiled that complaint with much evidence to the contrary. IRS says avoid companies that claim they can settle for pennies on the dollar and also companies who ask for all the fees upfront. I didn't know that before I hired them, but now you do. Avoid these people and ask for help at the tax advocate office or hire an actual attorney. We were assigned one actual attorney and she spoke to us once and has ignored us for 3 months. The wolf is at the door after 3 years so we could not afford to be blind and stupid like the previous 3 years of obfuscation and delay at the hands of Anthem Tax.

Anthem Tax Services response

Hi Ms. Nina, we would like to apologize for your negative experience. This is not what we'd like to hold ourselves to when it comes to reassuring our clients during the resolution process. Your feedback has been forwarded to our Customer Support team for review and they will contact you directly to find a resolution. Thank you for letting us know.

7 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 24, 2021

Sam ** and the other Associates at Anthem tax Services have been great! They have done a great job helping me on the path to rectifying my IRS problems and keep me focused in doing so. Sam has been very easy and helpful through the whole process this far. He even tries to make sure I don't let things slip through the cracks. He contacts me as needed and makes sure I am current on where we are at in the process. I am confident Sam will make sure the outcome with my situation is fair and keeps me in good standing. I have been very satisfied thus far and will definitely recommend Anthem Tax Services in the future.

Anthem Tax Services response

Thank you, Michael!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Aug. 19, 2021

I dealt with Sam and he was helpful, attentive to my wants and needs and very professional! He was very prompt to call me back when needed and kept me updated on the process!! I would totally recommend this company and Sam to anyone needing help with their taxes!!

Anthem Tax Services response

Thank you, Wendy!

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Rated with 4 stars
Verified Reviewer
Original review: July 28, 2021

I had a good experience with them... They were very good at trying to resolve my tax debt... Exploring various options to help me to the best solution... Their tax professionals are courteous and great at responding.

Anthem Tax Services response

Thank you for the great review, Khalid!

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Rated with 1 star
Verified Reviewer
Original review: July 9, 2021

I selected Anthem Tax services after receiving letters from the IRS. I was told they would be able to reduce my tax liability. After almost a year after signing, I never heard from them and couldn't get in touch with my case worker. Several calls over a few months and finally got in touch with a manager who said someone would be contacting me after the first of the year. Sometime in February 2021 I called again and pitched a fit after learning I had approx $4000 interest added to my IRS debt due to Anthem not following up or taking any action.

My case working was no longer with the company and a new one was assigned. In April of 2021 I had provided all required documents and they said they will only be able to set me up on a payment plan to the IRS... No reduction, No penalty abatement, nothing that would help reduce my liability. In fact my liability went up due their lack of response. Here it is July 2021 and still nothing from the IRS for a payment plan yet interest is still accruing. I want my money back. We'll see if they hold true to their guarantee.

11 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 27, 2021

Updated on 09/06/2022: I contracted with Anthem Services over two years ago. I was charged $4000 for the service of helping me obtain a resolution with IRS over past debt. I HAVE NOT HEARD FROM ANTHEM IN ALMOST A YEAR. This is what I received for $4000:

Requests for Lots of forms to complete;
Multiple requests for documents;
Tax form preparation for three years;

Lots of promises.

After I wrote a bad review, I received a call to assure me all would be ok. After that I got a few calls from a very nice woman in FL to say Anthem was waiting for IRS to process a tax return from a previous year before the can continue with the case. That’s the extent of their “service” for $4000. IRS has processed the return and placed my account in jeopardy. Not one word from Anthem. BE CAREFUL. Do a thorough search for individuals who can help you. If you choose Anthem, proceed cautiously.

Original Review: I have experienced several instances of requests for documents, which I supplied. The most recent request for tax documents for a tax year I did not contract assistance for. I have experienced having to deal with several different people requesting documents only to then learn the person 'is no longer with the company.' Then they start all over asking for more documents. NO ONE has provided me with an analysis of my situation and NO ONE has informed me about their representation of me with the IRS to assist with debt resolution. To date, what they have done is assist me with completing and filing tax returns for the years I need help with. I am no less than 60 days away from the expiration of my contract and this is what has been accomplished - filing tax returns.

Anthem Tax Services response

Thank you for providing your feedback and letting us know about this issue, Ms. Kim. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your feedback has been forwarded to our Customer Support team for review, and they will contact you directly to find a resolution. We truly hope you provide us with an opportunity to turn your experience around.

3 people found this review helpful
Rated with 1 star
Verified Reviewer
Original review: June 16, 2021

Could be easier to contact and get ahold of. Could call clients back when they leave a message. I left several messages but no response yet. Could provide monthly updates so we THE CUSTOMERS are not left in the dark. Should have a way to video chat with clients.

Anthem Tax Services response

Hi Mr. Michael, we would like to apologize for your negative experience. This is not what we'd like to hold ourselves to when it comes to reassuring our clients during the resolution process. Your feedback has been forwarded to our Customer Support team for review and they will contact you directly. Thank you for letting us know.

3 people found this review helpful
Rated with 5 stars
Verified Reviewer
Original review: April 23, 2021

Service was prompt, attentive and without overhype. Lawyer Victoria S was awesome, always available, was knowledgeable and able to explain the process while also being honest about possible outcomes. Rare a service outperforms my expectations but the attention to detail was most impressive.

Anthem Tax Services response

Thank you for sharing your experience with us, Michael!

2 people found this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 10, 2021

I did a Google search, and Anthem popped up near the top and they had good reviews. I called them up and talked to somebody and that was pretty much it. It was good.

Anthem Tax Services response

Thank you for the 5-star review, Mr. Aaron!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Feb. 3, 2021

There was a tax bill on a business in the state of Nevada that I never owed and Anthem provided the conversations between the Department of Taxation and their firm. They also did the procuration of an offer in compromise due to our current situation. So, an offer of compromise was accepted recently and we're waiting for the final papers to come through. Initially, I had contacted David and he was a very energetic and strong individual. I liked him. Then, I moved to another lady for a couple of weeks. Then, we moved to Victoria. She was very detailed, careful and was able to get the result and the job done. But it’s always nice to know when someone takes over the account. It changed three times over time and that was a little excessive.

Anthem Tax Services response

Thank you for sharing your experience with us!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 30, 2021

Anthem seemed like the best fit for what I needed. I worked with several reps and they were all really well. The one whom I worked with most did a great job. There was so much paperwork during enrollment but it didn't take that long. Settling wasn't the greatest but it wasn't Anthem's fault. The state pulled out an agreement they earlier made just to get us to sign. Still, it worked out and this is better than what I had.

Anthem Tax Services response

Thank you for sharing your experience with us, Gabriel!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 26, 2021

I had some years that I had not filed taxes and I needed to get that done. I called Anthem up and said, "Okay. What's going on?" and they were good. I wanted to have that contact all the time, somebody updating you every day or week. I didn't get that at first. But once everything got underway, it went smoothly. And I can still send an email, and they sent information if I needed it. They should improve in the initially explaining to customers exactly their process, what different steps will be, you will get to phase one or phase two, phase three. And not having to inquire yourself, but that should be something that they should give on their own. But they work with you being the mediator between you and the IRS and they see to your advantage or try to as much as they possibly can.

Anthem Tax Services response

Thank you for sharing your experience with us!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 25, 2021

Everything was good. The only issue that I had was when I first contacted Anthem, they made it seem like they could have done more for me. At the very end, all they did was put me on a payment plan. That's something I could have done. I didn't get any reduction at all. I ended up paying $3,700 and they gave me a reimbursement which was half of it.

Anthem needs to be a little bit more transparent and upfront when it comes down to what they can and cannot do. They could have asked me more questions and looked at my financial backgrounds before they even took my case and said, "Honestly, there's nothing we could do.” I do have a 401(k) and properties. I have means of paying it back. They do help but they have to be more specific on how they can help you based off of your conditions. On an individual basis, they will need to drill down and see if that person is a good candidate for any kind of help. If it's just going to be a payment plan, then that's something that he can do on his own and not pay the $3,700.

Anthem Tax Services response

Thank you for your feedback, Mr. Enrique. Your experience was also shared with our company so that we can make things right moving forward. We appreciate you!

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Customer increased Rating by 2 stars!
Verified Reviewer Verified Buyer
Resolution response: Feb. 25, 2021

I received an unexpected phone call today from Misty at Anthem Tax Services. It was in response to the low rating and critical survey I gave about my experience. Misty came across as sincere and expressed Anthem's concern about client satisfaction. I was asked to cover the details of that experience. Afterwards, I received an apology in addition to being told a reimbursement would be processed. Completely surprised and very delighted with this gesture, I could not have imagined any contact with Anthem after the service was completed.

Anthem saw the low rating as an opportunity and teachable lesson to get better by correcting mistakes in areas they fell short. I'm won over about Anthem's commitment to excellence... Serving clients in the very best way possible. This was the reason I reached out to Anthem and I will come back if the need ever arises again. Thank you.

Original review: Jan. 24, 2021

Initially, my impression of Anthem was good. They were very convincing about their capabilities. I was provided an initial documentation and about four days later, I got a notice that I needed to sign another agreement. When I inquired as to why, I was told that there were some benefits to me that they were going to provide. That was great. I spent the last 25 years of my career in project management doing contracts for multinationals so I am very detailed about language in contracts. When I got the document from Anthem, I went through it and I didn't find any additional benefits. I emailed the Anthem guy back and asked about it. The guy was evasive. He lied and there were no benefits. He then gave me three different excuses as to why I needed to sign.

I started the engagement on September or October 4. The post date he wanted was four days later which was on the 8th or the 9th. That made no sense. But since I was getting benefits, I was okay with it. But there were no benefits. I pressed him and gave up in the end. I told him that if the benefits were not going to be provided, he should be upfront about it. There was an administrative mistake on the start date and I understood that. He finally conceded and said, “We just want to get this done. And it's just a later date that this process starts.” I said it was fine as I didn't want to delay it given the circumstances that my wife and I had.

About a month or two later, I got a notice saying that the IRS was unable to identify my wife and that is usually attributed to a middle name or maiden name. I couldn't imagine why because the documentation I sent was very detailed so there was no misunderstanding about her name. I passed on the information and they thanked me for it. A few weeks later, I was still told that the IRS doesn't recognize my wife. This was very mysterious and I asked what they needed. They said the Social Security numbers so I had the guy call me. I asked what Social Security number they had and he gave me a number. That was incorrect and there was no way I gave them that number. Somebody on their end made a typographical error. I gave him my Social Security number and he went through his records while we were on the phone. He said he got an update and he would send me the document with the corrected information.

The document he sent me was the original document I submitted to them. There was no mistake there. The mistake was in their submission to the IRS. The rep denied it and covered for whoever administratively handled it. I could see through that but I just let it go. I told him that I wanted them to pick up the pace and pay more attention to errors. He indicated at the time that there was a problem with my 2017 filing. I couldn't imagine why because up until 2019, I had no problems with the IRS. I said, “I'll pay closer attention to find out what's going on there.”

As we started moving toward the end, I got an email from the IRS that indicated where we were and what their expectations were. The bottom line is Anthem sent me the document which was with the power of attorney. When I received it, it told me exactly what happened. They screwed up. What the case manager didn't know was that the IRS sent a copy of what they submitted. And I told them that was what had happened. It would have been simple for Anthem to just admit the error but they stuck to their explanation.

I paid Anthem almost $1,000 more than the company I had initially planned to go to. My wife liked the story that Anthem told. But as we went on, I realized it certainly wasn't worth it. And then near the end, my case manager wasn't available for whatever reason. We had an agreement that he going to call me on the second week in January but I didn't hear from him. I sent some emails because I received a notice of liens from the IRS. I left several voicemails and I didn't hear from him.

It just so happens that I had the phone number of the attorney who cut the power of attorney. I gave him a call and he came across as very professional. He offered his opinions and it looked like we could move forward. I was told my case manager had been out ill and I halfheartedly went with that. I didn't need him anyway anymore. But still, there was no reason he could not leave me a message that he could not contact me and give me somebody else I could talk to.

We got to the final step of the process and I needed to file the last form, which was the authorization for a contract with the IRS. It was an agreement for payment with the IRS. When we first talked, I was asked for the account that we wanted the IRS to take the deductions from and I gave the routing number and the account number. The form came back and what stood out like a sore thumb, which my wife saw right off the bat, was a missing digit in the routing number. These people at Anthem don't do a very good job error checking.

In the final analysis, two things that stood out. One was evasiveness. Truthfulness is a problem. The other is errors and omission. I have to put up a $30,000 bond to cover errors and omissions. Anthem might want to consider that with some of its employees because given the number of errors and omissions, they could get burned very badly. In the end, I could have done better. Anthem was overpriced given the service that I got. When you call up Anthem on the web page, they come up as number one in the top five tax relief services. I could be one of the many disgruntled consumers who had a bad experience. If I were to make an organizational change, their case managers would be scrutinized better.

Anthem Tax Services response

Thank you for sharing your experience with us, Mr. C. We do apologize for your experience with our firm. We take all comments very seriously and will be investigating the situation further so that we can make things right in the future. Thank you again!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2021

I was extremely messed up with my taxes and was five years behind. I was wondering how I was going to get myself out of my predicament. I saw an ad for Anthem and gave them a call. It took a good couple of conversations with them to realize that you're better off fixing the problem than trying to wait till next year hoping the problem goes away because it doesn’t. I spent a good year back and forth with them, especially with the pandemic where everything’s closed. A year later, everything's just a completely different story. Their people were good and almost felt like they were my friends. With Anthem, all my tax issues were completely solved. In fact, the IRS has been sending me checks. There is only about 2,500 from one of the years then everything is will be done and settled.

Anthem Tax Services response

We appreciate the kind words, Mr. Marc. The team at Anthem Tax Services thanks you for trusting us with your tax needs!

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Rated with 3 stars
Verified Reviewer Verified Buyer
Original review: Jan. 20, 2021

Two years ago, I found Anthem online. I looked them up and I read their reviews, which were great. It seemed like they were trustworthy. The last two people I worked with, Michael and the female that he was working with, were great. Michael worked hard to do what he could to help me out. He called me back majority of the time ASAP. He was very polite and always professional. I also have to give the girl that was working with him credit because she was on it. Michael was good, but if she could take his place, I would love to work with her 100%.

I filled out papers and faxed my financial information to Anthem and I would like it if things had moved along quicker. It took two years and some of it was my fault, but even at that, it seemed like a long time. I would’ve liked to have been completely done with the IRS too. If I ever came into some money 10 years later, I’ll have to pay them back and to me, it’s like it’s still hanging over my head. I'm not as stressed as I was, but if it could have been resolved completely, then that would have made me happy.

Letters still come in the mail. I got one letter saying I owed $215 which I need to find out why. It might have had something to do with healthcare for one year, which I was gonna call Michael about because I thought everything was taken care of. Other than that, I don't have to make monthly payments. I don't have to worry about if somebody is going to come in and snatch my property up.

Anthem Tax Services response

Thank you for sharing your experience with us, Susan!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 19, 2021

I went online and I did some research with some other companies that were locally here in Texas where I'm at. I happened to catch Better Business Bureau feedback and consumer feedback but I must have caught some positive feedback and chose Anthem. But they did a poor job for me. It took them over a year and a half to get things taken care of. They were terrible at communicating, returning phone calls or even answering the phone call. In my business, I missed calls too but I make it a point to return my calls. Anthem did about three income taxes for me for three years and I had one company do it for me here locally. My taxes were 5,000 and I thought of sending them to Anthem and see if they could do better. I turned out with a $15,000 bill, which was $10,000 more than what the local person did here in Texas. It was way more taxes than I initially started off with when I started off with Anthem.

There are variables and justifications but they didn't even try to do any kind of tax deductions. I was very disappointed. I went from owing the IRS maybe at the most, $10,000, to owing them $48,000. Anthem probably did the bare minimum they had to do just to collect my fees and settle my account with IRS. The only effort I got from Anthem was to set up a payment plan for me. I could have done that over the phone with IRS. Anthem was supposed to be reducing my tax burden but they increased it. I'm not happy with them and I wouldn't recommend them to anybody.

I didn't go online and make a big deal out of it. I just wanted to end my relationship with them as soon as possible and pay off my tax burden that they built up for me. The way I understand, for me to get any reduction in my taxes, I gotta be not working and not have an income, any assets, anything coming in or very little minimum wage or below poverty limits to get any reductions or be able to reduce my tax burden at all. I got passed around at least a half dozen times with the people that were handling my account. I never knew from month to month or phone call to phone call who was gonna be handling my account until the very end. I just wanted to get the paying over with and it’s not settled. I gotta pay 700 a month for the next six years. So, it's not good.

Anthem Tax Services response

Thank you for providing your feedback and letting us know about this issue, Mr. Alfred. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your feedback has been forwarded to our Customer Support team for review.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 15, 2021

Anthem Tax was helpful and they communicated really well.

Anthem Tax Services response

Thank you for the kind words, Jennifer!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 12, 2021

The reps at Anthem were interactive and reasonable. They gave me the time frames and came along. Whatever time frame they said it was, it was. Working with Anthem gave me some peace of mind where I know that it's not going to affect this while we set up an appointment with the IRS to make the arrangements.

Anthem Tax Services response

Thank you for sharing your experience with us, Jadira. We appreciate you!

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 7, 2021

I was looking for somebody who was gonna solve my tax problems. I went with Anthem and they've been great. They made the deal that I wanted with the IRS and everything's done. It took nine months because of COVID. The monthly payment was fine.

Anthem Tax Services response

Thank you for sharing your experience with us, Rodney!

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Rated with 1 star
Verified Reviewer Verified Buyer
Original review: Jan. 5, 2021

I was laid off and I had to go into my 401(k), so we had a big tax bill that we couldn't pay. The first person I talked to was the sales guy, Greg. During our first conversation, he said they could help me. He asked for some initial information and we've never done it before, so we didn't know if that was a comprehensive list of what he should be asking. We said, “Great. We'll send it with the service.” At the time, money was extremely tight, so he worked out a payment plan. He said, “Once we get the final payment, we'll start it.” They got the final payment on the first part of October, but we didn't hear anything. When we finally heard from someone, it was November or December and we got back to that person with information then we didn't hear anything.

We finally reached back out to Greg because we didn't have the name of anybody else. He said, “Oh, that person is no longer with the company. Let me get somebody else to contact you.” Shortly after that, we got a notice from the IRS that they were putting a lien on our property because they hadn't been contacted. I reached out again. I said, “Hey, this is getting serious. We need some help.” He added somebody to the email and said, “This person is going to be contacting you.” He didn’t contact us. It took me badgering them to get them. I finally made contact and got through some initial information. They said, “Hey. Well, you never did sign this document,” and I said, “Because it wasn't right. The first person who sent it to us left the company and it wasn’t correct. It was never corrected."

Alicia said, “I’m so sorry.” She was good about working with us and getting that documentation corrected. Somewhere along the way, COVID hit and it seemed like all sense of urgency was gone. They said, “Well, everything's on hold,” and I said, “You don’t understand. We’ve been dealing with this. This is frustrating. We paid you to do this, so get it done. I don’t care about COVID.” She worked with us and once she got everything documented, there was so much information that the sales guy had not asked us. I don't know if it was his job to or not, but we got it all done.

When Brie contacted us and we had a conversation with her, she started asking us about our 401(k). She explained, “Well, because these are 401(k), they're not going to reduce this amount you owe.” We were like, “You gotta be kidding me. That's what got us into this. Because we had to take money out of our 401(k).” Brie said, “No, that's how it is.” If the sales guy had told us that from day one, we would have just gone straight the IRS ourselves, worked out a payment plan and saved a whole lot of money. Everything we read about, apparently, we can do that on our own. Instead, we sent money. It was very frustrating and we kept getting emails saying, “Would you like to do a survey?” I’m like, “I don’t know if they really want us to.”

Before they take your money, they need to make things clear what's included if you have this much money and assets. I was just doing stuff. Our kids are getting ready for college. What's in our bank account is for financial aid, but all they want to know, "What's in your bank account?" They're like, “Exclude your cars, exclude your 401(k), exclude your house.” That would have been very helpful.

Anthem Tax Services response

Thank you for providing your feedback and letting us know about this issue, Mrs. Lau. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Your feedback has been forwarded to our Customer Support team for review, and they will contact you directly.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 29, 2020

Anthem Tax Services got me out of a lot of trouble and arranged an agreement with the federal government to a point where I don't have to worry about it. I talked to Ben and he assured me that he would get our money back from the government which he did. He got a big chunk back that we really needed. He also guaranteed that we would be able to resolve the issue with them. It took a little time to do it but we were able to. I felt like he was on our side and that was really why I went with him. I was talking with another company and I didn't like the way they were handling it.

It's not something you kind of hire somebody and go stick to your chair and forget about it. It's something you got to watch, stay on top of, learn what they're doing and know what's happening. There was a huge mistake that didn't cost us anything but it took time to clear it up. If I were paying attention to the documents that they were sending, I would've noticed it. In the end, they came through with everything I wanted. I was perfectly happy with Anthem. There were days that I was out of my skin screaming and they calmed me down. They worked with me and took every phone call I've ever made.

Anthem Tax Services response

Thank you for the great review, Edward! The team at Anthem is thrilled you're happy with your experience.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 23, 2020

I have to trust somebody and decided on Anthem to do my individual tax. It was easy signing up with them. I had an appointment with them in their office and they explained everything to me. My communication with their rep was positive. I enjoy working with Anthem. They were really patient with me. I was giving them a hard time but they were very nice to me.

Anthem Tax Services response

We appreciate the kind words, Ana. The team at Anthem Tax Services thanks you for trusting us with your tax needs!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 19, 2020

When I was reviewing the reviews, there were more positive reviews on Anthem so I choose them. It was awesome with their customer service. They took care of everything. All the follow-ups and communications were great. However, they change the case managers frequently. When I called them, they said, “I'm not doing this case." That's happened 3 times. That’s one thing that should have been handled better.

Anthem Tax Services response

Thank you for sharing your story with us and the community. We are happy to hear you had a wonderful outcome, but we do apologize for the initial confusion. We take all comments very seriously and will be investigating the situation further so that we can make things right in the future. Thank you again for letting us know!

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Dec. 18, 2020

Anthem was able to give me something that I could pay monthly to pay my back taxes down. The people were wonderful when they called. But getting ahold of them and getting them to call me back took forever. I wanted a status and at one point, the guy said to me, "The IRS hasn't done it yet." I said, "They sent me a letter," then he got me to a specialist. She called and within two days, it was done.

Anthem Tax Services response

Hello Gail, thank you so much for sharing your experience with us. Your detailed experience was also shared with our company so that we can make things right moving forward. We work hard to offer the best outcome for our clients, so I am happy to see that reflected in your case.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Dec. 17, 2020

We went online, trying to find somebody to help us out with our taxes. We liked Anthem's track record. We read a bunch of reviews on the Better Business Bureau. Talking with them and listening to their reviews on how they helped people, they thought of them as a person and not just a number. We used them to offer compromise settlement with the IRS. They stayed in contact with me through my whole thing. I've completed the program and it helped out a whole lot. We were struggling real bad. We had a lot of tax debts because of the situation I had, crushing my leg and being out of work for three years.

COVID slowed the process down because the government was shut down but Anthem handled all my paperwork. I got all my documents to them. They were real professional. They always called and talked to me about receiving letters from the IRS and all my information. I'd recommend them to anybody because with the debt we had and how well we came out in the end was amazing. They felt our pain. They knew what we were going through in struggling with how we accumulated our debt by an accident and work slowing down.

Anthem Tax Services response

We appreciate the kind words, Christopher. The team at Anthem Tax Services thanks you for trusting us with your tax needs!

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Anthem Tax Services Company Information

Company Name:
Anthem Tax Services
State/Province:
CA
Country:
United States
Website:
www.anthemtaxservices.com

Media

AWARDS & CREDENTIALS 
National Association of Enrolled Agents
National Association of Tax Professionals