Ameriprise Financial Reviews

Reasonable rates and great coverage. Love the service we get, can always talk to representatives and they are really helpful and know most all answers!!! When you have a claim it is resolved in a timely matter and minimal paperwork!

This is probably one of the worst associations for Costco. The service is cheap for a reason because they do not want to pay for anything on a claim. I am currently without half my kitchen and a hole in my ceiling due to a leak from the dishwasher. The insurance company (now called Connect) won't send an adjustor to my home. We as home owners are not kept in the loop on communications between the adjustor and the contractor. We have to constantly call both parties to find out what is approved and what is not approved on our claim. Most recently I found out that I do not have a 'matching clause' on my policy which is why Connect will not restore my kitchen to what it was. This is by far one of the worst companies to work with. Please do not fall prey to their cheap prices unless you want to pay out a premium and get nothing for it.

As a Costco member, I've had pleasant experiences obtaining quotes from Ameriprise for replacement policies for auto, homeowners and umbrella. The combined cost of these 2020-21 premium quotes represents a significant savings when compared to my current carrier. However, after reading several dozens of reviews on this site, I am concerned and may not proceed.

Nobody watching the hen house. Stocks that should have been sold were not [airline] and stocks that should have been held were sold. I'M NOT TALKING HINDSIGHT HERE. I LOST TENS OF THOUSANDS DUE TO POOR ADVISE AND MISMANAGEMENT. I hate to blame the WHOLE company because of a few ill informed financial advisers.

We had a relative pass away and we were trying to get some pension and annuities payouts from Ameriprise working with California State pensions. We had an inherited IRA account established at Fidelity. Ameriprise wanted us to open an account with them and we refused. We told Ameriprise to prepare a check for deposit in the Inherited IRA and gave them an account number. They prepared paperwork for us to sign which was incorrect. Admittedly we did sign it, however Ameriprise was verbally instructed that we wanted funds to go into our existing account at Fidelity. The check was made out incorrectly to us personally so it was taxable. Ameriprise would not correct the check.

Auto Premium Increase. I would like consumers to be aware that I have been a customer of Ameriprise for over seven years. I have no claims and a good driving record. This month my premium increased $750 for no reason. I was told because I live in Los Angeles I have to pay more. While other companies are given discount during this terrible time, the horrible executive are charging me a substantial increase for no reason. Horrible company and they should be reported.

I was with my girlfriend At a park watching her son play basketball. When we returned to her car we noticed that hers and multiple other cars were vandalized. The damages were reported to Ameriprise. When the adjuster got the pictures from the repair shop he called my girlfriend and accused her of lying about the way the damages were done. He told her that the damages on her vehicle because they were on different places around her vehicle, were from separate instances and were done while she was driving. I was with her at the time on speaker and tried to explain to the young person on the phone that various other vehicles had gotten damages all the way around them at that parking lot.

I enlisted Colin **, at Ameriprise Financial, Heritage Wealth Advisors to manage my 401K rollover. It went pretty well at first, but then in late January 2020 I asked that we lighten up on equities because I was nervous about the coronavirus. I even hinted that it might be time to go to an all cash position. He did nothing. On February 11th, he emailed me an article on the Internet that said not to worry about pandemics they wouldn't impact your portfolio at all. I replied that I was still concerned, but he must know what he's doing? I guess we all know now how that ended.

Months prior to the virus, my financial adviser, Scott ** never returned my calls. I had to call the main office to finally get him to call me back. Then he dropped me without telling me. When I called his office, I was told he was in England, only to find out a day later that it was a LIE when he answered the phone! He continued to lie stating that it was not him.

My mother had her money with Ameriprise. Three years ago she requested her beneficiaries be changed and asked her Ameriprise advisor for the forms to make the changes. She filled out the form provided and submitted it to Ameriprise. Unfortunately it was at the time departments at Ameriprise were being reorganized and her advisor did not give her all the appropriate forms. The advisor said that the beneficiaries were changed on all her accounts. My mother recently passed and we found out that the beneficiaries weren’t changed on all her accounts. Ameriprise would not fix their error even though we had email and forms showing the requested changes to all her accounts. Anthony ** and Ameriprise are the worst. My mother’s wishes were not carried out. Take your money to another institution!

I have been with this company for 10 years now. I just got my latest renewal bill and my rates have gone up by close to 30%. I have NOT ONE SINGLE CLAIM with this company in my entire history with them. Both of my cars are 15 years old. When I ask why, I’m simply told that there’s more accidents in my area so they have to raise prices. I don’t know what’s up with this company. I know American Family just purchased them, so maybe they just want to gouge consumers more. I should not have this kind of rate increase to pay for other people’s accidents. Cancelled my account today and signed on with another company, who gave me a lower rate than I had with Ameriprise BEFORE they raised their rates. It pays to shop around folks.

Of course, Ameriprise is a lower budget option for car insurance. But I had no idea it would be so horrific. It took over six weeks to complete my claim. I had to make over ten phone calls and several dozen emails to get the information I needed. The omissions and misrepresentations occurred during every single stage in the claims process, from initial estimate to returning the rental call. In the end, due to Ameriprise's own failures, I wound up having to spend $170 of my own funds for the rental car, which I had to return before even receiving my total compensation check. Ameriprise would not even elevate this loss to management or receive feedback on these failures. I question whether their practices are even legal.

Show one auto insurance policy quote online. Firm quote, no disqualifications, no declaration. But when you go buy policy and call their customer service number they give you a different much higher quote. Though no information has changed between what I entered online to what was discussed on the phone with the rep. Rep pulled my online quote also but their quote was much higher. They say they did not have VIN numbers, but online it picked-up every piece of information automatically about my vehicles and drivers so they had it all available with the address, including model type, specific features about each vehicle we own. And the online quote they gave a firm number did not qualify that the estimate is out of nowhere. I consider this as unethical business practice, waste customer time having them to enter 5 pages of information, using their personal private information and use waste the time again to reverify every single piece of information on the phone. Waste over 30 minutes to give them much higher quote than market. Also brings Costco credibility down.

Received an offer to switch to Costco Insurance (Ameriprise). Said I could save over 569.00. Spent about 40 min answering questions. After all that I was informed they could not insure my 2019 F350 because, get this....I might be hauling a trailer. That's after he asked me if I wanted to insure my 2015 5th wheel trailer which BTW they could not insure because it was too big? (33 ft) I am 58 w/ perfect record and wife is 55 w/ perfect record. Honestly, I am sooo glad this happened because after that I read reviews... WOW, what a company. Can't believe Costco is PUSHING this insurance on their customers. Just because it's Costco doesn't mean it's any good. WASTE OF TIME.

Stay away from the auto insurance company!!! I have been with Ameriprise Auto insurance for more than eight years. Pay for full coverage and rental car but won't approve anything!!! They only know how to take your money but don't wanna help if you have a claim!!! They are cheap for a reason!! They want to find all ways to deny your claim. As a consumer you buy auto insurance for peace of mind. Put in a claim and they hire big attorneys to intimidate and treat you unfairly. Horrible service from claim adjusters especially Brian ** and blame you for the accident instead of trying to help you, badger me with irrelvant questions and then say claim is on hold!!! Waste money on fake insurance.

At first I was enticed by their low prices. But low prices come at a heavy cost. Worst customer service I've ever experienced and like others have mentioned they keep moving the goal posts. Horrible communication, I'd hate to go through an actual claim with them. Buyer Beware.

I am a satisfied Costco member for years. All my cars are insured with Geico for many years. Decided to make change to Costco insurance after many solicitations from them. Spent 40 minutes on telephone giving the agent all the details. Have no tickets, accidents, etc for 25 years. At the end of process the agent said they were not able to offer collision and comprehension coverage on my five cars. Three cars are Porsche, one BMW, one 1996 Ford truck. Credit history excellent with no loans on cars. They will not insure. I am 77 years old and wonder what kind of customer Costco is Looking for. Do not waste your time with Costco insurance unless you have bad credit and junk cars.

I had a policy with them for home/condo insurance for a few years. Then one year I rented my unit out and had to get renters insurance with a different company as they did not provide this. When my tenants left, I called to reinstate an old policy. The person speaking to me on the phone updated all the information; I paid by credit card and they emailed me the new home insurance policy which had all the information and details including start date, price, coverage. When I went to the Ameriprise website to check and possibly renew an auto policy, I found out that my home/condo insurance was cancelled and not effective the date they told me. No one bothered to let me know what was going on.

Please, please do not invest your money in this company. First watch the John Oliver show on retirement plans to understand how companies like Ameriprise charge high fees and end up making very little money for their customers. Managers like Kerry ** will never tell you the real story of why they are not making good returns and tell the truth about as much as crooked politicians. In the 10-15 years that our mother trusted them, Ameriprise earned 3 times as much money as they returned to our mother's retirement funds. STAY CLEAR of them. You can get the same or better services for one third the cost which, when compounded over 10, 20 or more years is a huge amount.

Ameriprise admitted to making a mistake that caused my coverage to lapse, they didn't notify me for three months. When they did, they said I would have to pay for the period during my lapse, or my 10 years of relationship would be lost, and I would have to pay the "No Prior Insurance" rates. Talk about abuse of power, coercion, manipulation and disrespect. I have never written a negative review like this before. I just thought someone should know. This time the house didn't win, I switched to GEICO.

When monies were inherited in 2013 the Ameriprise representative took a quarter of a million dollars and invested it in what were described as middle of the road investments with good potential. By 2016 we had lost 30K. When we went to a different advisor, a certified financial planner. He looked over the products Ameriprise sold and was explained that "wrap around fees" had made money for many people, just not for us.

A scammer intentionally came into contact with my car while I was stopped in order to collect as much money as possible. There was actually no damage to her car as a result of this incident, but she had damage from a previous incident. Ameriprise didn't do their due diligence and allowed the fraud to happen. When I first talked to them, I told them it was a fraudulent claim. In spite of this, Ameriprise allowed the scammer to send in doctored up pictures that were believable based on my car, but the repair costs were much higher than the pictures indicated.

I requested roadside assistance for a flat tire. The Person came and after checking, told me that I am missing some adapter and he cannot take out my spare tire. But I was able to remove the spare tire with the wheel nut wrench. (Acura MDX). The issue was the response from Ameriprise after that. It was, as if nothing has happened, the response was very mechanical and they simply asked me to open a new ticket as the current one is closed. I believe in this instance the service was below standard and un-professional. I waited for an hour initially and then after all this, changed the tire by myself with help of a friend rather than waiting for another hour.

We had them as our insurer for about 4 years. The rate they charged was lower compared to other insurance companies. Then we got an accident, our car was hit and we were not at fault. The at-fault driver did not have insurance so we had to file claim against Ameriprise under uninsured motorist. When renewal time came, our rate increased by almost 50%. They said that we lost the discount due to that accident, even though we were not at fault. They confirmed that any accident would wipe away the accident-free discount.

I just bought an auto policy and wanted to get in contact with a representative by phone. I tried for half an hour, was transferred numerous times, only to get the same recorded messages, unable to get in contact with anyone. So I went online and sent an e-mail, yesterday afternoon. Received a no-reply response, but no answer to my question. Does any real person actually work there one can talk to? Theirs is the worst automated telephone service I have ever experienced. I am regretting that I ever signed up with them. I dread the possibility of having a claim and not being able to contact them at all.

I signed up from Costco for home insurance and my premium was around $980 paid in full, reasonable price with auto payment. Next year they increased my premium to $1380 without any confirmation or approval on the new policy. After I saw that they enrolled me into such policy I called right away and canceled. After 9 months I received a letter from the collection that I owe Ameriprise money for the period of the new policy. WHICH I NEVER APPROVED AND CANCELED RIGHT AWAY.

We have been Costco members for 15+ years; when Costco recommended Ameriprise I bit. I've been driving for 30+ years. My first car crash happened 3 weeks ago. I was horrified how I was treated by my own insurance company. I was driving up a hill at 30mph. As I went around a blind curve a big work truck with a trailer was completely in my lane sliding down the hill with wheels locked and crashed head-on and pushed me backwards down the hill. My car was destroyed. Other driver admitted full responsibility to police and to me. Other driver had no license and minimal insurance $5k. I have comprehensive, collision, underinsured & uninsured coverages, and tort.

Have been with Ameriprise for 12 years. Have had a good driver discount for over 35 years. Never made a claim and have an excellent driving record. With having a low profile vehicle I hit a parking curb which caused damage to trim and bottom of front bumper. Ameriprise paid out $1,100 for repair. Received a renewal declaration which shows the insurance on this vehicle went up 300%, and overall policy for three drivers and three vehicle doubled due to the claim. The insurance policy will go up an additional $1,600 per year and surcharges will be applied for three years.

I tried to rollover my 403b to another company. Not easy. It took 3 months. Multiple calls, send 1 form then need another and then another. Call center is not in the US. Didn’t seem to understand English when they wanted to. Had to talk to a US-based rep to complete transaction. Their processes are obstructive and make it very difficult to access your funds.

After getting a decent quote savings of about 150.00 for a six month policy, I decided to switch. I have 5 cars and one is 30 years old, so in order to get full coverage they wanted pictures of all 4 sides. I called my previous carrier who came out and took pictures to begin my policy with them, so I forwarded those Pictures to them. This is when I goes south.

Based on a recommendation, I transferred retirement savings to a CFP w/ Ameriprise. They collected $500 to set up the account and take 1.25% every year of amount invested. They take this money regardless of performance, and my account lost money despite that the market was booming positively the entire time. The Dow, S & P, and Nasdaq, all trended up the entire time. The CFP's position was that he needed to diversify my funds from what I was doing with my work 401k funds and my work 401k was actually earning money. Basically, the entire 1 year experience with Ameriprise was disaster, not only because I lost value but also they are arrogant, and it took 2 months and complaints to authorities to get my money back out of them. They claimed they would waive the $125 transfer-withdrawal fee, but it didn't happen. They charged $125, reversed it, then charged again. So I need to elevate my complaint. This outfit is not trustworthy.

I get my insurance through my Costco membership & I OFTEN refer others as Ameriprise (you don't have to be Costco member but it costs slightly less & has more benefits when you are). Has been very competitive & customer service has always been very helpful & friendly. My last car caught on fire while on a trip to neighboring state & the adjuster made the process easy to deal with (I was all shook up & had no idea what to do next. He helped me through it all & never made me feel like I was a bother)...& took care of everything in a very timely manner.

I switched to this carrier, and have been pleasantly surprised at the savings and the quality of the service. They were faster to help me on the phone than my previous (nationally known) carrier - I had that previous plan through a broker. This I got through Costco. The coverage is identical but I am saving money each month.

I had this insurance company for 20+ years. They gained my trust when I first got them in my 20's. Because within a couple of months of signing up with them I had my first car accident. I had heard horror stories about how companies would drop you or raise your premiums way up. They did not do either of those things which was amazing to me. I don't know what I would/could of done if they had specially since I was young and broke. So until this day I truly recommend them, they are trustworthy and have great customer service. Also their rates are competitive with other insurance companies if you have a new car.

I currently have a claim open with them for a minor fender bender. I have a deductible of $250 and the total repair estimate is $1,110 for the vehicle I hit, no damage to the rental car. After paying them for years (about 9 years) this is my first accident and they have been a nightmare to deal with. The man that took the information for my claim was rude and sounded annoyed. They initially didn't want to help me because they had my apartment number incorrectly in their system so they couldn't verify who I was, even though they had the correct address under my renters insurance.

Long story short my car was rear ended, other company took responsibility. Ameriprise refused to pay for my medical bills, then my other car was stolen and they refused to pay for car. They said I used an address that was not my home-so I committed fraud and that will not pay. They are rude, condescending and the worst insurer ever. i used them for several year without issue. Never missed a payment. Lousy nasty entity.

I had coverage with Ameriprise for both Home and Auto for 3 years plus. I had not submitted any claims during the period with Ameriprise. The trouble started when Ameriprise refused to renew my Auto Insurance coverage after my disclosure of using the Car for Ride share purpose. The Ride share company offers to cover my car during the ride share hours. However, Ameriprise has not been innovative enough to identify the insurability of Individual during their personal driving hours. The Ameriprise Auto insurance cover was provided through Costco member services. I reasoned with both Costco and Ameriprise.

Hi. I would like to start off by saying I would've left zero stars but I had to leave one. This has been the worst experience of my life. The people at Ameriprise are terrible, so rude and will do or say anything to get out of paying you. I was involved in an accident and the other driver had Ameriprise and since it was their fault, it was up to their insurance. I hope no one ever has to go through what I did.

I was stopped on the freeway due to traffic as was the person behind me when a driver insured by Ameriprise slammed into the car behind me. This caused the car behind me to slam into the rear of our SUV. There was severe damage to the two cars behind me and the rear of our car. Our car is an all wheel drive SUV in excellent condition before the accident. The damage to our car was not only body damage but damage to the transmission. Ameriprise was willing to pay for the body damage but not the transmission. There have taken the stance that the accident could not cause the transmission to fail and have refused to pay for it. The car is not safe to drive and had to be towed from the body shop to our house.

Clunky platform where you can't manage your own funds - someone else has to do everything for you. Took my 401k and broke it into 3 accounts. When I went to transfer to another firm I then had to pay fees for each of the three accounts to transfer my money. None of this was ever disclosed. They are not helpful in the least. While my investments were with them they were spread out into more securities than needed and all with high fees. I was basically paying them a fortune to do nothing.

My car was damaged as I was approaching it from shopping. The driver took off but I did get the plate number. I contacted AMERIPRISE over a week ago, received a claim number but no one has returned my calls or emails. The police filed a report since the driver took off without exchanging information. I contacted his insurance company and they were more responsive than my own, AMERIPRISE.... If you ever need to file a claim, this company is awful.

Ameriprise is the shadiest insurer I had owned. I joined them through Costco because of Costco's reputation. This is causing me to distrust Costco's recommendation of its affiliated recommendations and will no longer buy my car, book my travel and indeed purchase insurance due to my experience with Ameriprise. Ameriprise has made me buy insurance for 40,000 above my home value last year so I could have "good coverage and peace of mind." And when we had roof damage in January they did everything they could to not pay a penny on it.

Through Costco, I applied for auto insurance through their partnered auto insurance company, Ameriprise. I filled in all the online fields accurately and was immediately declined insurance coverage due to a “not at fault” insurance claim from 8 months ago. Brief summary; traffic was stopped on an Arizona interstate, of which I was also stopped. While sitting there, a lady slammed into my rear end and damaged my car. She was insured and her insurance paid for the repairs. Ameriprise said their policy prohibits me for getting insurance quotes from them for three years. I have never made an insurance claim or caused an accident in my life. And get this... I was told that if I had been at fault, they would be able to provide me with a quote. What am I missing here? I am not unhappy with my current insurance provider, but I am shopping around to see if I can get better rates. Costco should look into this.

I have Ameriprise car insurance for 8 years. Never had problems before and was satisfied with their service, never had at fault accidents and was always in time paying my fees. Everything was perfect until today. I called the company to make some changes to my policy and unfortunately got connected to the employee with the name Andy. He ruined all the positive experience I had with this company and now I think about canceling my policy. I really hope, he is not the real face of this company.

I would give 0 rating for the kind of service I am getting from Ameriprise auto insurance company. Reasons: I called Ameriprise on Monday morning for my windshield replacement and they hooked up me Abra shop for replacement. I placed order with Abra (shop) on Monday morning but looks they did not place. Did not order until Monday evening as they were not having my WIN (I had already provided it in the morning). Abra called me again on Tuesday mentioning OEM glass claim is not approved. So frustrating thing for me is: why Ameriprise or Abra (shop) did not figure out that OEM glass in not acceptable on Monday morning itself I lost my day here.

I chose to insure with Ameriprise because I'm a heavy Costco spender & that is where I learned about Ameriprise. I had no issues with them when I signed up. When renewal time came they failed to notify me on time. Now my insurance has lapsed & they won't insure me. They are responsible to notify the insurer when payment is due. They failed to do so. I am shocked on their behavior. They don't use paperless billing which caused their invoice to me to go missing in the mail. How convenient.

I was a loyal customer to Ameriprise for almost 2 years with home insurance and Costco member for more than 4-5 yrs. I did not knew even if you inquire about a situation. In my case I did inquire if I covered for water damage in my basement when my hot water broke and we had water in the basement. Which if I am not wrong was told I do not have that particular coverage. Then I decided not to take that nor I made any claim for that and moved on.

I had collision coverage on my cars with them, just to find out that my car was not covered when I had an accident. They said my collision coverage was 'limited' coverage and only covered the collision damage if was at most 50% at fault. I would not get any coverage because I was more than 50% at fault. When I chose the coverage, it never showed it was a limited coverage. I had always thought I had full coverage. Typical bait-and-switch scam. Avoid them at all cost!

I signed up for Ameriprise through Costco because I was quoted a good rate. When I filled out the quote online, I checked the box stating I wanted liability ONLY with the state minimum 15/30 limits for coverage because my vehicles were 11 and 18 years old. It turned out they changed my coverage on both vehicles so that they were fully insured for 100,000/300,000 limits. This was absolutely ridiculous on vehicles that were paid off and only worth $6,000 and $2,000 respectively. I called to complain as well as emailed a complaint regarding the excessive coverages and demanded my money back.

My vehicle was broken into (2 windows were shattered) and merchandise was stolen so naturally, I filed a claim (why else do I pay for insurance). The representative denied my claim for a bogus reason. I called Ameriprise back for an explanation. They stated that they will not cover the merchandise because one of the people with us (mother) was not on my policy but their belongings were in my car. My policy under damage to the vehicle clearly states they will cover my and relative belongings.

They have been a terrible company to work with. We’ve been Costco and Ameriprise customers for over 20 years with one claim nine years ago. They raised our premium from $1,000 to $6,000, and they don’t have any other options. We are canceling our policy immediately.

They are cheap for a reason. When you need them for a claim good luck getting any peace of mind. This company is in complete disarray from their management down to the CS reps. My claim has been lost and passed to 11 different agents and I've had to repeat and resubmit dozens of items. Lost payments, taking double payments on some months, not returning phone calls or emails, lying and providing wrong statuses on my claims, you name it! I'm very surprised that Costco would still be doing business with this shady business.

Some facts to consider. I was covered Ameriprise through Costco. 12+ years accident free and 7 years with them. I was involved in a head on collision in which the other driver came onto my lane. Court ordered to testify against the other driver with alleged negligence. Even the police cited the other driver and questioned her at length, while they just checked on me to make sure I was ok. I called Ameriprise right away to report the incident and was shocked by the response. I was actually very calm in my state and told them how the accident occurred. I then asked on my options to tow the vehicle. That's when it went south.

We are not insured by Ameriprise but have had to do business with them by way of an accident. We were rear ended by a person insured through Ameriprise and they have run us through the ringer in trying to settle the claim. We are not someone who is trying to take advantage of an unfortunate situation or trying claim an injury to get undue compensation. We just want to settle the claim for our vehicle. We’ve found Ameriprise’s integrity is less than honorable. They required us to pay for an assessment that they won’t honor then they only offered to pay about a quarter of the assessment. This is an accident where we were at a stand still when hit and their insured who even admitted to be at fault. I highly recommend NOT doing business with this less than honorable company.

Rate went from $633 to $937 for six months. I called to inquire. Agent acknowledged I have no accidents or tickets. I pointed out that a 50% increase in less than a year is abhorrent. She was rude and snotty and told me to consider people that do have tickets and accidents and how much their rates went up. I told her I don’t care about other people’s driving records. I canceled and switched to GEICO and pay less than I was paying BEFORE the rate increase. AMERIPRISE and COSTCO can go, you know.

I am perfect driver, no tickets, perfect record in California. Had Ameriprise 5 years - no claims ever. Had one incident me at fault although not negligence or unsafe driving - Got new bill today - raised my rates from $688/yr up to 1789/yr! I was sure was mistake - called - they were snotty, vague, said I lost my "safe driver" and tough luck basically. At time of incident I could not reach them, the rep was snotty and sarcastic, made my situation worse.

They placed me in sales of securities and transactions that were best for them with high prices. They locked me in to accounts that I cannot move and have to pay them a fee. Stay away. They want your money and are to not looking to help you.

I have been with Costco Ameriprise since 2008, faithfully paying my premiums, never had a claim until last Fall when a driver two cars behind me couldn’t stop at the light and pushed the car in back of me damaging my back bumper. Total cost of repair: $1045 plus one day car rental that was completely reimbursed by that driver’s insurance company.

I got scammed by them- I filed with the Better Business Bureau, Department of Insurance and Costco itself. It took some time, but it's worth it if I can save others from the same experience. I recommend anyone with a similar experience do the same.

They make very simple business and finance brokerage transactions needlessly complex. Client IDs, Group IDs, Account #s and a full staff they use for shuffling you around and wasting your time. I have had multiple hour long sessions with them.

I have used Ameriprise AUto Insurance through Costco for 10 years. Never filed a claim. Never had any kind of speeding ticket or violation. Then I bought an RV in Oct 2018 and covered it also. When I told them in Nov 2018 that I planned to live in the RV full time for 2 years until I retire, they told me that they couldn't insure the RV but had 'affiliate' companies that would 'be happy' to provide the coverage I would need for the RV. They gave me a phone number to call and I could never get through to the number. Now, fast forward 5 months and Ameriprise is telling me they are going to drop me as a client because I am living full time in an RV. Wow, that's a big thanks for taking my money for TEN years and never needing to pay out a single dime.

Have had car insurance with Ameriprise through Costco for several years. Were dry happy with the price and service since we are very good driver, until my 18 y/o daughter received her license. I called to get a quote. Next thing I know Ameriprise representative stated that their policy requires that I must purchase my daughter insurance since she is now “exposed” even though she is not driving. Told them that I am not by law required to purchase insurance for her since she does not own a car and is not driving. No matter. Didn’t know and found out that Ameriprise went ahead and signed my daughter up for liability without my consent after a few days later when my wife called to investigate pricing.

I wish I would seen these reviews before using Ameriprise. They are very set in their ways and will not bend, even if they admit it's their fault. I tried for three months to have them change my auto withdraw billing to the 11th of the month, instead of the first. They continued to try and pull funds at the first of the month. When I called them they said, "You are no longer qualified for monthly billing."

First of all, I would highly recommend everyone who wrote a review about Ameriprise to file a complaint with their State Insurance Commissioner and write to Costco to inform them about this company. IMO, this company should be shut down. They're only in existence to collect your premium, when time to provide service, they cannot provide any decent service. Having Ameriprise as an insurance company is just like NOT having insurance coverage at all.

Ameriprise auto insurance is total scam with outrageously high premium, charging at least 50% more than average. First online quote is low, and pretended the policy was issued. Later it will try to find faults with drivers, and hike the cost as high as 2X of the original quote.

Total idiots that you should stay away with insurance. I can't believe these ** are recommended by Costco. Bunch of morons altogether. I had the 'pleasure' to be part of their insurance clientele for a year. They kept increasing the premium with ** customer service. After a year I had it enough a cut the ** out. Stay away, even better run away.

Ameriprise is by far the worst insurance company that I have ever dealt with. I would not recommend this company to anyone, the simple fact that they are still in business is surprising to me, they have the worst customer service and after jumping thru all of their hoops and having perfect driving records they still want more information. Stay as far away from this company as possible unless you like misery in your life. I would rather pay more money for insurance from a reputable company than ever deal with this company again.

When I first got my insurance I paid in full. When time for renewing did month to month and for some reason the payment wasn’t being deducted. I made a payment from my account. Unfortunately I am a government worker and was impacted by a shutdown - was on furlough. They canceled my account. I received unemployment. The next day called back they won’t expect the 251. They wanted the 503. I emailed someone and talked to someone. She said I couldn’t reinstate and that I could try back in a year.

Don't even think of using this company for anything. After 35 years of doing business with Ameriprise, they cheated us out of our LTC policy. Premium payment was managed by THEM from one of our accounts and when we switched to another account, they didn't switch the payment trigger and lapsed the payment and canceled the policy. Same story as others I see here... "Oh we sent you a letter which is all we had to do..." Even though the lapse was THEIR fault!!! So over $35,000 in premiums stolen in this little scam and worse $500,000 in benefits now gone. At 80, it's not even possible to buy LTC. THIS COMPANY NEEDS TO BE STOPPED!!! Class action anyone???

I have only one claim and they did everything to not pay me for the items covered under my policy. Even when I provided exactly what they asked for, they simply refused to cover the items stolen from me. On top of that the representatives were extremely rude. I was under the coverage for over 10 years and they treated me like a criminal when I needed the coverage I paid for. I would only suggest this company to someone I hated.

Beware of service, it's non-existent and offensive: Today we found out our auto insurance had been canceled 3 weeks earlier. Due to a Credit card theft, 1 of the 2 payments was declined and while Ameriprise did call 1 time and left a message, they did not include in their message why they were calling. No further calls to say coverage was going to cancel. No emails. They did send a cancellation notice thru the mail and it was our fault for not opening the mail in time, we had NO WAY of expecting there was a problem. Our credit card was charged on December 1, 2018 for 6 months of premium. WE had no way of knowing they would be making a 2nd charge 1 week later so we didn't realize there was a problem. NOTE: The card was declined due to our card number being stolen and having a new card issued.

As you can see from the many, many ratings of "1" on this website, consider yourself warned. Ameriprise follows policies that are completely different than other companies. Don't just "assume" they do what the larger, more reputable insurance companies do. By their unorthodox practices, you will find yourself in trouble when you need them most because you trusted them to honor their end of the bargain (pretty much why their rates are lower-their service is inferior). One minor example, if your spouse has different car insurance, they FORCE you to list them as a primary. Consumers should be able to CHOOSE their company, not be forced onto a plan. Why this matters? Your spouse and any other family member under on THEIR plan, can directly influence the rates on your plan. Other companies DO NOT follow this practice. Be careful!

Give yourself a favor, stay away from this scam company. Since I am a Costco member I requested a quote from Costco website and was redirected to Ameriprise. They quoted me auto policy and I made first payment, few weeks later I received a letter telling me that my monthly payment will be almost double starting next month, so I called them to cancel a policy. They still charged me new next month price. When I called them got the answer that they not going to refund me that. When I called Costco they told me that they have no control over Ameriprise. What a shame for Costco to let their members to be scammed by scam insurance.

In May I had a very minor at fault accident. Damage to car hit was $1003.85 to repair. The damage only amounted to white powder marks on the other driver's car that could be buffed out. Due to this incident my premiums have been doubled and I am now being charged a horrendous surcharge because the accident was $3.85 over Ameriprise's $1000.00 limit. After the accident, Brook ** the claims representative refused to tell me the amount that was paid for the claim. Their correspondence was vague, or non-existent. My rates have doubled, which has allowed Ameriprise to make up their $1000.00 loss in the first billing. In addition by refusing to inform me of the amount of the claim, they are not in compliance with California law, which requires that an accident with damage of $1000.00 be reported to the state in 10 days. The damage to my car was only $200.00. Since this was the only amount I had to go by I did not file the form.

I have been insured by Ameriprise auto insurance for over 20 years. I had called several times in the past when my rate was increased but was always told that I should stay with them because I had accident forgiveness included in my policy because I was a loyal customer and that if I made a claim my premium would not be increased. I was told if I moved company this would not be available to me.

I have been with this company for more than 20 years. I insured my home through them since 1998. Recently I had a dog who bit someone. I called Ameriprise and asked them if the policy covers dog bites. The answer was YES. The claim was for $39.00. I called and asked them if my policy will be impacted if I do the claim. No one knows the answer. They promised to call me back but no one did. I went ahead with the claim. Last week, I received a letter that sates that they will not cover me because my dog has history of biting. I hope someone has mention it to me before the claim so I can just pay the person the $39.00. I called them and they said that's their policy and there is nothing they can do about it. The problem now is that I can't find an insurance company because the claim becomes accessible to all the companies. I will also file a complaint with Costco.

I was an auto insurance customer with Ameriprise (IDS) for 25 years. Last month I changed my online payment options and must have forgotten to hit "save" or something. They mailed me ONE letter which was missed due to travel and they canceled my insurance. I was on the phone with them for over an hour and they would not reinstate me despite my 25 year history with them (all with accurate ON TIME payments and a good driving record). The agent kept saying one mailed letter was only required step. I was forced to scramble for overpriced insurance to have continual coverage. STAY AWAY.

Last month, I received a renewal notice where my insurance increased. When I called them, I expressed I wasn't happy that although my car is a year older, my premiums were increased. I took off my auto-payment. TOTALLY forgot to put auto-payment back on and it was due yesterday. When I called today - the day after it was due, they said my policy cannot be reinstated. Therefore, I escalated it to the supervisor and she said I would have to go to another insurance company for a year - to prove I can make payments. I told them I made payments 17 years with them. They wouldn't budge. The only thing I can think of is that I had a parking incident last year for less than $1000. Other than that, I've been a loyal customer. NOT anymore.

STAY AWAY!!! RiverSource is an insidious and corrupt company. My father is quite sick and needs the income from his annuity for end-of-life care, but no matter how may forms we fill out and fax and send registered mail, they always say it is the wrong form! These are the forms they are sending us! We ask them over the phone how to complete the forms, going through every single section and part of the form, and then when we submit it exactly as they requested and they say it needs to be resubmitted. Or they say they didn't receive it, or it went to the wrong department. We have now hired attorneys to deal with this situation at considerable cost. My father was always so responsible, I have no idea what idiot sold him this annuity but please stay away from this company. If your loved one is still alive and healthy just cancel your account with them. It's better to pay the penalty than to have to deal with their incompetence and stonewalling.

My mother had an annuity and when she passed away we closed this account. Well Ameriprise withheld some of the money and now after 3 years and tons of paperwork they are still playing the delay game. I will now be reporting them to the proper authorities as scam artist. Buyer beware: Avoid them at all costs.

I purchased a new vehicle and called them to transfer my insurance over. I had been on my parent’s plan and wanted to go out on my own. They provided a good quote so I said I wanted to proceed. Then they told me that they would have to send me a new application in the mail and it could take a while to process it before I was insured. I was appalled. Not only had I been with them for 10+ years but they wouldn't offer insurance coverage for up to 14 days? I asked them if they could email the application and they said no. I asked them what I was supposed to do since I had just bought the car but wouldn't be able to drive it. They said to call ANOTHER insurance company for automatic insurance or rent a car.

I agree with Steve from St. Paul MN. I also just found out that in Sept. of 2017 Ameriprise changed the wind and hail coverage on my insurance plan. I say it was without my knowledge, they claim they informed me. Ameriprise has become a shady outfit and I would not advise anyone in MN to get home insurance thru them.

I have wasted dozens of hours trying to get quotes from Ameriprise and trying to get Ameriprise to honor the quotes I have been given. Typical problem: they give you a quote, ask you to fill out a form and email it back and then reject the form because you did not include the instructions on how to fill it out with the form! They give you a quote for auto insurance, instruct you to cancel your old policy with another company and when you phone back a half an hour later they withdraw the quote and refuse to give you a new one. To buy umbrella insurance, they will give you a quote, instruct to make changes to all your other insurance policies (with them and other companies) and again, when you phone back they withdraw the quote and refuse to give you a new quote. Their agents are polite and very good at apologizing - I imagine they are very experienced at apologies.

When my wife was in an accident, I didn't have to go through the hassle of calling, waiting for a while, and then having to go through many hoops. They sent me an email, had me take pictures of damage and then followed up with a phone call. It was very quick and easy.

I moved my investment portfolio to Ameriprise to manage. Within the first few months, I had already lost a lot of money. I decided to take my portfolio info to six other financial companies and they all said that my money was not invested in the right place for someone getting ready to retire. I ended up losing a lot of money and switched to a small boutique advisor that is now having to spend a huge amount of time trying to minimize further losses and get my money allocated to minimize risk. I would not recommend using an Ameriprise advisor for manage your finances if you're getting ready to retire.

I gave my counselor what was probably the easiest job anybody has ever requested of a financial advisor. I told him "I don't need any more money. I don't care about a high return or any return. I just want a very safe place to park my money with no risk on the principal. You don't have to make me any money, JUST DON'T LOSE ME ANY MONEY." He recommended an investment. I put in $25,000 and within one week it had fallen to $10,000 never to recover. Of course I'm furious. But even worse, it makes me wonder if he had inside information, knew what would happen, and had some way of profiting from my instant boss. Was he being paid to dump that stock? I'll always wonder about that. I will never deal with them again.

If you live in MN and have Ameriprise Homeowners check your policy!!! There is a good chance that they have raised your deductible to 2% of your home value. My deductible went from 1000 to nearly 10,000 plus they then depreciate the roof on top of it. I noticed in a earlier review it also happens in other states. After call Ameriprise they told me that I was notified - It turns out I was but it was in very small print and for an increase of nearly $9000 you would think they would bring the amount to your attention. It is a deceptive practice. I encourage anyone with this type of policy to shop around. I had five bids and none had a 2% deductible.

This is the worse company I ever had to deal with for my insurance needs. I bought auto insurance being a Costco member and I'm very disappointed as this company raised my rates after I purchased my policy. They didn't provide any reasons why. Very shady and not trustworthy at all. I spoke with managers and customer service to try figure out what happened. They didn't provide a straight answer. I will never advise anyone to deal with these crooks whatsoever. Unethical company and the worst customer service. Save yourself and stay away.

Had homeowner's insurance with Ameriprise for almost 10 years. I recently moved and decided to keep them for home and switch auto for the discount. After just a few weeks, they sent me a rather nasty notice that they are dropping my full coverage and requiring full payment due to my "insurability". Nothing's happened, I have a great record, and no issues. When I called them, they said the problem was I hadn't given them proof of a driver's license from the state I moved to. They were more than happy to switch me, and never mentioned this before. I would have had no problem sending them something, but if this is an indication of how they treat customers, I want no part of this scummy company. Will be switching both my auto and home to another company; glad they showed themselves for who they were sooner than later.

They started jacking my premium as I turned 60, again at 65 and 70. No tickets or claims ever. When pointedly asked about it they assured me that was not the case. They said it was just market conditions. What a load of BS.

Two years ago I purchased homeowners insurance as a Costco Member and was directed to the Ameriprise company. Just recently filed a hail damage claim on roof and adjustor estimated $15,000 to replace. Buyer beware and knowledgeable! The policy had the deductible at 2% and was for Actual Cash Value as opposed to Replacement Cost. After my deductible and depreciation on the roof, I received a check for $3000. That's a 20% return on our claim. Couple roofing companies told me they'd never heard of Ameriprise and ALL of them called this a very bad policy.

I had Ameriprise Auto for several years and never filed a claim. On my way home one day, I was rear-ended and ended up suffering a concussion verified by 2 different specialists. My case rep Karen assured me that my policy would cover me. I had 3 cars insured with them plus a stacking policy. Essentially, I was told that I was covered up to $60k without any issues. After a month of chiro and acupuncture, my vision was still messed up. I was told that I’d need to do vision therapy. Again, Ameriprise told me that I’m fine. So, I proceeded to get the treatments.

Moved from Virginia to Coastal NC with my girlfriend. I had full coverage on my auto for many years. Paid my semi-annual payments in full every year since 1995. I added my girlfriend as occasional driver to my insurance. My Girlfriend has her own insurance with Geico and she also added me to her insurance policy as an occasional driver. Geico had no issues or other requirements with this addition to her policy. The Monday before Hurricane Florence arrived Ameriprise informed me that they reduced my insurance from full coverage to liability only. Which meant no collision or comprehensive coverage.

I purchased auto insurance through Ameriprise feeling that since Costco was affiliated with this company it should be reputable. The rates were quite good for the policy. However, I hit a curb and damaged the front end of my car. Now that it is time to renew, my policy has increased by 50%. I will not renew with Ameriprise. I have purchased insurance through another company that was in line with the original price that I paid Ameriprise before I had the incident. The cost of the new policy with a different company reflects the damage claim. I had read so many reviews about cancellations and rate increases AFTER I purchased the Ameriprise insurance but before my incident. Add my name to the growing list of dissatisfied Ameriprise customers - actually former Ameriprise customers.

I actually have had Ameriprise for several years and have had no problems and loved the coverage. Recently we added a vehicle onto our insurance policy since I will have a new driver in a couple years and we purchased a vehicle for my child. We only use this vehicle to run an occasional errand on the weekend and it is also there in case any of our cars break down. So we have low mileage listed on the policy they needed verification so I put that we only drive it 5-10 miles twice a week, apparently they do not have calculators because they want me to put my estimated yearly mileage.

Ameriprise is the worst insurance ever. I had a severe accident, and now have 3 protruding disks, and lost hearing, and have ringing in my right ear from my ear drum popping during the accident. Ameriprise refused to pay me for my injury claim, after they had told me they would be paying me my full injury limited amount. They are extremely unprofessional, and even though the accident was not my fault, they raised my premiums. Beware and do not make any dealing with this insurance company. There's a reason they have a lot of 1 star ratings!

I paid for auto insurance for years and then submitted the police report and a hit and run claim with damages estimated at less than $2,000. Ameriprise did not pay the claim and increased my premium. Also I paid premiums for years for an expensive long term disability care policy. When I called during a need recently they would not pay. Do not waste your money with Ameriprise/IDS. The complaints above have been filed with the Maryland Insurance Administration for assistance in getting my claims paid on matters that occurred last year, in the year 2017.

I signed up for the auto insurance online and the process seemed pretty easy. But they came back in a few days with a quote that was almost double the original amount because they found a accident record on file. While the accident was a minor one, in comparison I found that other insurance companies were able to pull this info based on my car details. It was a very disappointing experience and not something I associate with the Costco brand. I would not recommend this service to anyone.

This company will lure you in with great rates and then send out a adjuster to over insure your home and hike up your rates. They want me to tear up my living room and remove one of 2 wood stoves to just keep their lousy insurance. I have only been with them 1 month now. What a hassle. No thank you. Stay as far away from this company and homeowners insurance as you can. Very dishonest practice and company.

I locked my car key and the dog in the car this afternoon. I called the roadside assistance right away. And was told my policy doesn’t cover roadside assistance. I was astonished. I called the police department, waited in the rain and got the problem resolved. Then I called Ameriprise again to inquire about the price to add roadside assistance. I was told that my policy already has roadside assistance! I was more than upset with this company!

Ameriprise Ins. came in the lowest to insure our 3 autos. The service has always been good when I have to deal with them but we have yet to file any claims. We are considering a homeowners policy with Ameriprise if they cover our location. You can email, scan, fax, or call to send info or request info. If the phones are busy the option to email or scan is nice. But their pricing could be a little better.

Based on our positive experience with Costco, we assumed that the company would thoroughly vet all the companies it brings in to work with their customers. One the front end, Ameriprise appeared to be a solid company with good customer service. They did a great job getting us signed up and accepting our payments; however Ameriprise shows its true colors once you have to file a claim. My wife was in her car sitting at a red light and was hit by another car then our home was damaged by hail and falling limbs; neither situation was our fault however they have penalized our premiums severely. Basically you pay for insurance year after year but are no longer a valued customer when you are in need of the services you have paid for. In short, avoid this company and go with another company. Even if you pay more, it's worth it to not deal with the frustration and disappointment Ameriprise delivers. Shame on Costco!

Would not recommend Costco Ameriprise to anyone I care about. They are super, super frustrating and aggravating to deal with. They make everything so much harder than necessary. When I have tried to contact them I have been led in endless circles of talking to people, literally for hours, with the conversations going in circles, and being passed from one person to the next, but never being allowed to talk to anyone that actually has the ability or authority to do anything. I have literally spent months with Costco Ameriprise trying to resolve the simplest of issues. It does not appear to be possible to resolve anything with this company. The endless stonewalling appears very intentional. Buyer beware. Costco Ameriprise customer service practices make them look like a scam.

Avoid Ameriprise. I dealt with the Providence, RI office and Ray ** (CFP, Financial Advisor) and Jacqueline ** made dealing with, transferring money out and closing the account so much more stressful and difficult than it needed to be. When the financial advisor and his assistant both failed to help me, I forwarded all the details to the Ameriprise Corporate Officers for help... They did not even bother to reply. Here's the short list... They don't return phone calls or emails, they don't address your concerns or answer questions. Their only concern seems to be making money for themselves... Their clients do not seem to matter to them.

I totally trust Ameriprise. I've had their Auto plan for several years now and they have been amazing from claims to service. I feel very secure having them insure my home now as well.

Costco promises that a customer saves $600 in average on auto insurance. We signed up online, answered all the questions and got a quote that was around $500 less than our previous insurance. We accepted the quote, canceled our old insurance and got new insurance cards. Two weeks past I received a letter from Ameriprise stating that they cannot grant us one of the discounts reflected in the quote and our premium increases by $670, which takes us above from what we had with our previous insurance. I had a long conversation with customer service rep, and then a manager, and was told that they received a report about a glass repair on one of our vehicles 6 months ago, and this is why they cannot grant us a “good driving record” discount.

I couldn't be more upset with such a garbage company like Ameriprise. My wife was rear ended at a dead stop on the freeway from their client who was going 40 mph plus. Needless to say my wife sustained a horrible whiplash and it was in her brand new Camaro that she saved up for so long to get and this woman said she didn't look up in time. Well no **. Anyways my wife and I forked out over 3000 for medical bills because we didn't have PIP and the doctor wrote her a note that had her out of work for over 3 weeks.

I have been with Costco Car Insurance Ameriprise for 20 years. Everything was fine until I made my first claim where I was at fault. They immediately doubled my rates for 2 years and then they quadrupled my rates. They told me that California law made it compulsory to do that. When they quadrupled, I went to State Farm, who immediately cut my premiums in half. I have always trusted Costco, but no longer.

Ameriprise has had the privilege of charging my credit card directly for premiums for over 20 years. In that 20 years I made no claims. Due to a glitch with my credit card they were unable to process a premium payment, so cancelled my policy (instead of calling me to correct the issue). When I called to reinstate the policy they elected to REFUSE RENEWAL with no grounds. NO GROUNDS. This is the most disgusting manner in which to treat a loyal customer. Period. This is who they are.

I have had an account with Ameriprise Financial with a very tiny investment for many, many years, where I was literally making a few cents per year and so I had no incentive to even open my statements. I had shock when I recently found out that they have been charging me $15 per quarter to do nothing! So the value of my account dropped by 44%. They refused to reverse any of the charges and so I have closed out my account.

We had been an Ameriprise auto insurance customer for 17 years with no tickets, claims or incidents. We just paid our premiums on time and in full. Beginning last year, Ameriprise suddenly raised our premium with NO warning, because they said our stated mileage was too low. I gave them our vehicle's mileage which forced them to accept our low mileage and they had to credit our account. Then they began sending us regular mileage verification forms every few weeks, it felt like harassment to be getting mileage verification forms to complete so often. In March we had our very first claim since being insured with them since 2001. We were rear ended! We had only a two inch minor scratch in our bumper and our car is pristine!

After several years we got a notice that our account had been moved to a group. No word about our adviser. After a couple weeks of trying to deal with the new group, I emailed our previous advisor. Found out our being moved was a mistake, but she neglected to notify us or get it straightened out. We were already unhappy since contact with our adviser had dwindled to nothing.

Having been a customer at Ameriprise for more than 20 years, I expected that someone would take over my account when my longtime adviser retired. I was wrong. I called last week to get some tax information. No one knew the answer to a simple tax question. My accountant was waiting on hold with me. We waited an hour. Then I asked why I had not been paid a distribution which was owed to me. No one could even find the account. After 4 hours, someone finally found my account and promised that the funds would arrive in my account three business days later.

A heads up for those considering Costco's Ameriprise insurance coverage. As many would assume, I thought Costco would vet their service providers well and offer their members excellent service at a reasonable cost. The Ameriprise sales agent was good, assuring me of their "excellent service" and continuing lower than average rates.

We were driving to the airport and were going to be gone for 3 weeks out of the country due to family issues only to be pulled over by a cop bored and wanting to give out tickets. If we didn't have a plane to catch we would have gone to court to argue the speed she claimed we were going (speeding yes but not THAT much!). Unfortunately we couldn't and ** happens and when we got back we had found out our premiums were going to rise due to this. Ok... We accepted. We asked if there were ANY ways to get this removed from our driving record, take classes or something, and we were told no. Ok... We accepted. Since that happened, we went through a lot with that insurance... Changed 2 cars, dealt with a hit and drive in the parking lot OF COSTCO, and must have paid our bi-annual cost at least once.

In 2010, my wife and I bought $41,000 worth of CNL Lifestyle Properties REIT, which was solicited by our Ameriprise financial advisor. Worst investment of my life. In my struggles to get a 1099 that reflects my actual losses from the relatively small amount invested in CNL in our brokerage account, for my 2017 tax filing, I have come across multiple websites about lawsuits against Ameriprise regarding REITs, and perhaps worst of all an SEC action in 2009 against Ameriprise for soliciting inappropriate REIT investments from their customers (like me) in REITs from CNL and other companies. So a year before I was talked into buying into CNL, Ameriprise knew they were on thin ice at best with promoting these investments to their customers. I am now thinking about my own lawsuit against Ameriprise.

I have been with Ameriprise for over 2 years. Purchased it because the monthly payments were less than other insurance companies, but assumed that was a benefit of being a Costco member. Got hit by a drunk driver and Ameriprise has turned into the devil! I have NEVER dealt with this much stress in my life! I have yet to have a REAL conversation with MY supposed assigned insurance adjuster and tears and begging to change to someone else has done nothing. THIS guy is the ONLY one I can talk too. Even after filing my claim and telling them what happened, they are treating me like the accident is MY fault, and until they can determine fault, I am guilty until proven innocent! THE WORST CUSTOMER SERVICE OF MY LIFE! I feel like I should be getting paid for all the work I am doing to try to get this claim taken care of, because they aren't doing a thing.

I wish I could give zero stars. I have had an IRA account with Ameriprise for several decades. Fortunately, it was a small amount, as it greatly under-performed my two main IRA accounts. However, that is not my complaint. About a month ago I attempted to move my IRA funds from Ameriprise to my primary IRA account as I have reached the age for Required Minimum Distributions. I will make this a short review. The transfer has required five phone calls -- averaging 30 minutes per call. When the funds were finally transferred, it was $124.75 less than my account showed. So my fifth phone call was to find out why the shortage and was told it would be reviewed, and I could call back in 48 hours to learn their decision.

After 20 years being insured with Ameriprise, accident free with no claims ever filed against us, things changed overnight the moment we filed a very small claim. Our rates went from $145.00 to $400.00 monthly. We were told by 3 different agents that our rates wouldn’t be affected because the claim was so small and not to worry and that’s why we pay for insurance. I advise everyone to never use this company and it’s a shame that Costco is connected to Ameriprise for its members. Clearly, they are not looking out for their customers. I would give them a negative star if I could.

I switched because of great prices and it's backed up by Costco. Biggest mistake thus far. My daughter got hit and I called Ameriprise to report the accident. They said because I didn't have full coverage on my daughters car, they couldn't do anything for me. I was told that I had to deal with the other party's insurance and figure it out with them. I explained to Ameriprise that it was a non fault accident, and I was told that even if it was an at fault accident, they wouldn't do anything for me. I've never had this type of service from my previous car insurance. A month later, I'm still dealing with the other insurance and Ameriprise is nowhere to be found. Yes, it's cheap, but as a paying customer, I shouldn't be doing all the work. I will be canceling my policy as soon as I'm done with this accident. Extremely disappointed in Ameriprise.

I have been a loyal customer with them for somewhere around 6 years. The behavior described below makes their claim “We reward loyal customers” a misrepresentation. They can make that claim only if you are never in an accident (your fault or not). I specifically asked them the first time I had another driver hit me and again when I had to make a uninsured motorist claim; will this affect my insurance? They flat out lied, “No not at all”. This came from one of their claims agents. I was just told (via phone) that they will not renew my policy because of our “Driving History”. “What history”, I asked? We have had no tickets or driving infractions and only two claims you had to pay for in the last 5 years. We have two cars and just bought a third.

I had very good experience several times with my 3 autos that were insured. Sometimes I would shop around auto insurance and they would ask me, "Who you are currently insured with." When I would say Ameriprise auto insurance, they would reply that, "In no way any insurance can beat them in price and customer service they have. You are better with them." So this is Ameriprise‘s rating with other insurance companies, so this says it all. The staff is very courteous and they go the extra mile to help you out. All the remarks posted are by other competitors which are negative. I give them a 5 stars.

I have been a loyal customer. Had been for 5 years. I had received my payment for renewal of payment on auto, but unfortunately got really ill went to the hospital and was a day late on payment. Called the company a day late on payment which was a Friday and they said nope will not reinstate the policy due to being late by 1 day on payment jeopardizing my safety putting me without coverage on the family vehicle on a Friday morning without coverage over the weekend. Never will I recommend this company to anybody. They only worry about collecting your cash and have no interest in my safety, liability on the road with other vehicles, now I am left over a weekend with no auto insurance on my car. What a disgusting money hungry company and Savannah, and Missy are the poor excuse for customer service. Their rating is a 0.

When I had an accident on a four-car pile up Ameriprise is not the one you wanna choose for insurance. They are slow as hell. In claim department they say an adjuster will call you the next damn day. Hell **. It’s been two damn ** days. I’m calling them tomorrow. I want my damn car fixed. Soon as this is over I’m getting way away from them. They give you the runaround. It don’t make no damn sense. You call the adjuster, leave messages, never return calls. What kind of business is this?

push their payment date back three days like I tried to (only once due to a payday date or I wouldn't been broke). They agreed on special terms to help me and still overdrafted my account 335$ leaving me without a way to pay for food or fill my tank.

We had a very very bad experience with Ameriprise Home Insurance (they need to stop selling insurance by using name Costco Ameriprise). We trusted Costco. We went with Ameriprise because of Costco. But we did not know Ameriprise home Ins and adjusters are that bad where they just intend to close any claim that comes in their way. They are very rude and not professional at all. Our claim has been floating around for 4 months but no resolution. They keep saying no coverage without understanding damages caused by what sources and sending policy cancellation messages.

I bought an auto insurance policy from Ameriprise after receiving a mail from Costco. The prices were not bad. After 6 months they increased my premium by 10%. After another 6 months they increased it by additional 15%. i.e. 25% premium increase in 1 year. Horrible bait and switch! I reported to Costco about the type of partners they endorse.

Ameriprise has exploited and delayed the process of our homeowners insurance claim for about two years now. Their current delay tactic is to stall the appraisal of the damages even though they invoked the appraisal 8 months ago. We have been homeless for two years now due to Ameriprise bad faith and various fraud they use to deny coverage after they strategically demolished our home's interior then refused to rebuild or replaced our home. It is pathetic how they exploit me as a disabled veteran and have ruined the lives of our family and even caused the loss of my disabled veteran service dog. They are a vicious company.

I am not giving this a 1 star, this just needs to be public, so people do not make the biggest mistake in their lives and choose Ameriprise!!! First, how come there is not an option for (-) infinite stars. They would get below that in my book. I have never been treated so poorly in my and probably anyone else's for that matter. I confirmed with this company that my car insurance was paid in full and then a so called "agent" said yes, so I went on to live my life, like a should as a normal human being. I shouldn't have to wake up every day and be worried about whether I have car insurance or not, when I A. paid in full, and B. confirmed that everything was good via phone. So then I went to live my normal life, well apparently I needed to wait 24/7 by the mailbox, because they claim that they send you some things in the mail that verify or whatever these scam artists pull.

I guess I have been lucky with most things I've purchased including insurance until I purchased my insurance with this company thru Costco. The rates were the best I could find. They were not on of the major insurance companies but it was thru Costco so it should be ok right... wrong! After having them for several years for both auto and home there was a storm in my area. I lost many roof shingles as did my neighbors. I put in a claim with this Wisconsin based company. The person handling it did not finish processing it and went on vacation. I continued to call but my claim was delayed. My neighbors were all getting new roofs. I had more damage than most. Finally the claims adjuster came. I was informed that they would pay to re-shingle approximately 65% of my roof but not the entire roof, wanting to replace sections of the roof but not all of it.

I had investments with Ameriprise for at least 15 years+ and am a conservative investor. In 2008 I got involved with a REIT. If you are reading this, first and foremost, do not get involved with REIT's. Not only did I lose money every year there is no way to get out or move your money to another investment. It was never explained to me that this would happen or that it could go on forever before the properties in the REIT were liquidated/sold. I guess that is when you get the balance in your account.

My roof was damage by a storm. Ameriprise sent someone out to look at the roof. I get a letter in the mail saying, "We will not pay for damage because roof was not put on correctly." So I responded, "How am I suppose to know the roof was not put on correctly. Your company had no problem taking my money. So now I must waste money to start a lawsuit."

I was a customer for over 7 years. January 2016 I received a speeding violation (20+) in Virginia. The officer wrote it up as RD which might as well be a DUI. Ameriprise reviewed my account in 12/2016 & increased premium 100%. Ok, I paid for 12 months. 12/2017, I've been dropped after underwriting says I no longer qualify. I paid my violation fines to VA, traffic school, 100% increase in premiums for 12 months to be dropped. I own my error, but really no loyalty for all the good years. What a shame!

My wife had an annuity via Ameriprise, and for the last approx. two years she has been receiving annuity checks each month. The annuity payment are due on the 1st of every month. Ameriprise has NEVER made a monthly payment on time. Every month the payment comes in to our bank account on maybe the 3rd or the 4th or the 5th of the month and in the event of a holiday or weekend falling on the 1st. Payment is not deposited until the 6th or 7th. But it has NEVER EVER been received on the date it is due. We know two things. 1. Ameriprise is playing with the balance remaining in her annuity account and is retaining investment gains for itself. 2. Her monthly payment is delayed for several days and Ameriprise uses that money for very short term investment and retains the profits.

They are an amazing company who make you feel welcome, taken care of and comfortable. They are also always polite, know their products and get information to you quickly and accurately. Their rates are good as well.

First I was 'sold' on a product that as it turns out I was not given the full information. Any investment made through Ameriprise financial only benefits them. They convince you you will see market upside yet mysteriously your account does not grow even on long market upturns like this past year. When requesting information or documents it can take more than a week for them to respond. Their website is layout very poorly and your account is shrouded in misinformation. At no time will they provide you a clear answer - only something hidden by silly charts or formulas which just mean your money is ours and we will stonewall the consumer.

To deal with the death of a parent, and ultimately their estate can be quite an experience. My experience with Ameriprise has been absolutely mind-numbing. My father was a long time investor using Ameriprise for decades, yet when dealing with this company has been the most frustrating of all corporations and businesses he had dealings with. Now for the record, I have been appointed by the probate court as the executor and have a letter of administration from the court and of course have a death certificate - so I am not just calling as a random unknown person. However I have been lied to many times, treated with respect when asking a question only to discover on a follow-up call that the respectful person was just lying to me.

BUYER BEWARE!!! I was completely thrown back to find out that Ameriprise Auto Insurance - Costco were charging me $579.00 because I accidentally swiped/scraped off about 1.5 of primer off the bumper of an pretty old already to fall apart little truck. I have never been involved in any auto accident before. I cannot believe they would charge me. I pay them every month to protect me and this is how I get treated. PLEASE DO NOT USE THIS INSURANCE... THEY WILL RIP YOU OFF WHEN YOU NEED THEM!!!

I recently settled the estate for my 96-year-old father. It took 10 months to settle his account with Ameriprise! He had been a client for 25 years. They "lost" the forms twice and made no attempt to inform me later that part of the required information was missing. I finally contacted my Dad's Ameriprise rep who pushed it through the home office. Such terrible service at a sad time for the family... In contrast I settled my Dad's Thrivent Financial accounts in 3 weeks.

Wow you never know what kind of insurance provider you have until you need them. And for sure you don't want to have Ameriprise auto & home insurance. They refuse comprehensive coverage and I have to pay for repairs. Go anywhere else and you have better chances of being protected than hire this people for your insurance need. Don't do it.

Involved in an accident with an individual insured by Ameriprise. Ameriprise verified coverage but refused to pay the claim. According to their claims rep, if they are unable to contact their insured to discuss the accident they can deny the claim. Despite this fact, their insured still has coverage under his original policy.

During the recent wildfires in Southern California, I received a phone call from a representative at Ameriprise Insurance checking to make sure my family and I are okay and if I needed to open a claim due to any possible damage. What great customer service!

I could not get straight answers from my representative at Ameriprise. I got a lot of sales talk that later proved to be untrue or misleading. Turns out they have the highest fees and penalties in the industry and I had to wait 10 years to get my investments away from Ameriprise without having to pay huge fees. Their statements are very difficult to understand. I'd never recommend them to anyone!

They cancel my insurance with any notice, was talking with a representative and send me to customer service and wasn't customer service, was a different car insurance company. They want to sell their customer to other car insurance company without customer permit. I don't recommend Ameriprise Car Insurance from Costco Company.

I've been with Ameriprise for several years... I moved to a new area and they wanted to raise my rates almost $200.00 more! This is a scam! Then when I cancelled my policy they charged me for adding a driver because I have a college student at home!! She doesn't drive my car!! They are literally forcing people to add drivers for more FREE money! I have a perfect driving record and has NEVER been late on a payment and this is how they treat their customers!! I disputed the charge and blocked them from making future UNAUTHORIZED deductions from my account! Y'all can stick this policy up on high where the sun don't shine!!

Ameriprise sold my 77 year old mother worthless REIT's, collected a huge commission. The REIT could not be traded and the value went to "0". Big loss for my mother who's living on social security and her investments. Don't trust these people to have your best interest in the trades. They want to sell you! They're after commissions. Just do some research about litigation and complaints against them, then go find yourself a good financial manager!

I paid for my disability policy for 20 years. When my husband died I needed to start collecting on the policy. I am the sole proprietor of a business. This means I had to send documentation of my income and expenses. I did not understand what they wanted at first. The problem is that the company did not call to let me know they needed something different. I waited three months. When I didn't hear anything I called them. I couldn't get through to anyone. I had to leave a message. I left three messages with no return phone calls. So I called my Ameriprise Financial advisor who called the Disability company on my behalf. I was extremely frustrated at this lack of responsiveness to my needs. I was a grieving widow. The experience with Riversource (through Ameriprise) made things harder than they already were.

My 84-year old mother and now-decease father paid into this farce of a policy -- in good faith -- since 1994. Now that my mother needs assisted living because she has cognitive impairment, RiverSource will not pay our claim in spite of the fact that cognitive impairment is one of the triggers that is listed on the policy. They sent out an assessing nurse who did a BIMS test on my mom. My mom was able to eke out a passing grade on the BIMS test. The BIMS test is unfair. The assessing nurse asked Mom after only a minute, to recall three words. If she had asked her to recall those three words after ten minutes, she couldn't have done it. Staff at the facility know that she has cognitive impairment.

Ameriprise isn't really insurance. They're a loan company. If something happens, they'll do everything possible to keep you from filing a claim via abysmal and slow customer service - and if that doesn't work your rates will skyrocket to cover every dime they give you and more. Had them 8 years for Home, Auto, and Umbrella - they collected tens of thousands during that period. I had one at-fault incident vehicle incident with $2,200 in damage. I paid $4,000+ in additional fees over the next 3 years for that mistake. A year later, after that accident was off my record, I was rear-ended by a 100% at fault other-driver with flaky insurance carrier (and even a verified witness stating it was all the other driver's fault) and Ameriprise said they'd be raising my rates again if I filed a claim through them. The damage was less than $1,000 and even with 3 policies through them they still couldn't be counted on. Goodbye and good riddance.

I have been a loyal customer of Ameriprise for thirteen years. I have both a homeowner and automobile policy. Today, I called to ask if my automatic payment could be delayed until the middle of the week, so I could make a deposit to cover the insurance payment. I was told the company has a new policy and they can make one change during the life of the policy. Their records show in 2015, I requested a change to my billing, so unfortunately my request was denied. I plan to cancel my policy. I have also changed the way I do business. If a company does not provide me with respect and consider me worthy to accommodate my requests, I cancel my services. It's time the American people make businesses earn our trust.

I had a Renters Insurance policy. In July 2017 had several days of bad storms. The ceiling in my living room came down on me while I was sitting on the couch. I was scraped up and everything in the living room was destroyed. I filed a claim for damages. I had to spend three days in a hotel that I paid for. The landlord had my apartment fixed in three days. Ameriprise didn't show up for 10 days. Their inspector was at my home a total of 15 minutes. With his report they denied my claim. Security video footage in the apartment complex shows that he never even got on top of my roof but his report says he did an inspection. They are a unethical and criminal insurance company. Avoid them!!!

They kept charging me after I decided not to renew my policy upon expiration. They were at least 30% more expensive. They said they have a policy to continue my insurance until I show them my new one. They took me to collection for these charges. This is very bad company, with very weird policy. Just check their reputation before committed to any policy.

My wife and I have had Ameriprise on our home and autos for several years through Costco membership. Our home is in Indiana and we have had no recent claims. We recently got notice that our premiums will be increased by 50% and we gulped. How can that be? Someone is ripping off its customers and that someone is Ameriprise. Even Costco raised its membership fees. As senior citizens and a 100% service connected totally disabled Veteran we feel very much aggrieved.

I have insured by Ameriprise. About 3 years I pay very high premium for one car - about 280$. This Friday 07/14/2017 Ameriprise withdraw without notification 760.00$ and put me in the financial hardship situation with my checking account. Was a apologize and promise to transfer back the money on my account in 24 hours. Was not happen. When I call next day was told me will take 10-15 business day. I cancel the insurance immediately, cannot trust this kind of organization. I find the other insurance company with same and some area better coverage for 156.00$ the month - my advice do not do business this kind of unethical organization. Never!

My son is on our CA policy. He had his fuel line cut. Ameriprise agent asked unethical questions. Asked if he locked his car. My son and I explained it was all done outside of car. Agent kept asking with an accusatory voice about whether he locked his car at night. Agent asked if my husband could have cut the line. I was shocked! We don't even live in the same state as my son. The agent asked other unrelated weird questions that did not have anything to do with the claim. The amount of the claim was so small that my son took care of it on his own. Last week I got a quote for my son to have his own auto policy. I was told it would be much more because of no two car discount. We agreed to pay quote, but Ameriprise agent wanted to talk to my son.

My husband and I have had investments with Ameriprise in Oregon for over two decades. It has always been hard to tell what fees they were charging. We decided to move our accounts and they have made it very hard. It has been literally months and we still don't have them all transferred. Don't deal with them. Take your money elsewhere.

I was hit on December 1, 2016 dropping my kids off at school by someone that was insured with Ameriprise. She acted as if she would go and get her insurance and left the scene. I had my 3 kids in the car with me at the time. Ameriprise will not use my kids' statements as the police never came out, just advised me to call 311 which I did. I have been going back and forward with KEVIN and adjuster there and since she says she did not hit me and even though I have pictures and police report as well as a 311 report they are ruling in her favor. This is not right and this is the worse insurance company and most unprofessional. The adjuster told me to take my loss.

Have had both home and auto thru Ameriprise for close to 10 years. Had a no-fault accident, I was rear ended. Have a perfect driving record. Filed a claim, adjuster came out, got a check. With no notification to me either by phone, email, or mail they cancelled my insurance. Meantime I'm driving thinking I'm insured because my insurance is on auto pay, ie, never even bother to check because assume it's deducted. As a result I'm driving thinking my insurance is still functioning. So I call them and complain. I'm told they need pictures of all sides of car and a certified mechanics statement as to the drivability of vehicle.

I had a backing accident in a parking lot. It was a slanted space one-way traffic. I was parked between a very large van and truck. Both with dark tinted windows. I had started slowly backing up with my focus on oncoming traffic. The other person backed their vehicle behind me. There was a very small dent on their driver passenger door. No damage to my bumper. The other driver was paid &1,600. My rates doubled. They should have been on my side. I sent pictures and diagrams of the occurrence to no avail. They raised my rates to 146.00 per month. I am a 76-year-old female. I think this is the worse company I have ever dealt with. I went with them because I trust Costco. Costco wise up. I don't even give them 1 star.

I went and got a quote for my vehicle from 2 different body workshops. They were both around 2,200$ give or take, however my agent told me she would only write a check for 1,300$. When I asked her how can the difference be this much?! She was trying to make something up on the spot like I wouldn't ask questions and just accept it as is. LYING flags went off in my head immediately. She told me the labor hours were off and they would only need about half the amount of time to complete the job.

I have been with Ameriprise for 23 years (before it became Ameriprise) and have been very happy up to this point. 13 years ago I was diagnosed with a brain condition that could not be cured/corrected. For 11 years I did ok because I had a surgery that stopped the progression. 2 1/2 years ago many of my symptoms came back and my doctors and surgeons told me I should not be working in my catering company because of handling of knives, hot foods, bending over, looking up or lifting. I hired an employee to take my place and lost a $2500 income.

We have Ameriprise Auto via Costco and my truck got hail damage and the next day my wife's car was in a hit and run incident. Currently as of today 5/16 my truck has been in the shop since last Monday and I have been getting nothing but mixed info and lies from our agent Shana. I was told at first in writing when it gets appraised I would get a rental for up to 30 days. Crickets from Shana when you email her she responds a day later 3 minutes before 3:30pm when she is done for the day and it's all BS. I was told it was appraised yet the shop owner said it was not. This has been going on for a week and I am now being told I can not get a rental until they start work. Lies lies lies is all this company is about.

I give this insurance company a zero grade. The rates are good the first 6 months as a new customer and then they raise it up more and more. They don't pay claims worth a darn. They added a rider on to a vehicle of someone else after calling just for a quote and wouldn't remove that rider until they had proof of address that he didn't live with us and raised the rate of such person until they shown rider did not live with us ever. Then... their billing dept wants payment in full for the six months after they had trouble withdrawing a premium. Lost our business forever.

Costco offers Ameriprise car insurance, and because I LOVE Costco, we went with them, big MISTAKE. My wife got hit by a guy pulling out from the curb. Not at fault. 10k in damage. After she picked up the truck from Ameriprise recommended repair shop, alarms were going off. The motor was damaged, no pressure and not a drop of oil in it! The repair shop said she just needed oil. I put oil in it that night, the alarms didn't stop so I took it back. "Oh, you need to rebuild the motor but it was out of oil see?" Your fault? 8k to fix, wth?

HORRIBLE! Moving to my new company's retirement plan. Ameriprise is dragging their feet holding it up - It has been over a month and they are rejecting every request to move MY MONEY! Hefren Tillotson is working hard to have this cleared up and Ameriprise doesn't have their own paperwork to be filled in to roll it over. The have directions for American Funds to send their paperwork in a specific way! Just a way for them to hold my money longer!

This company hires the worst people. Never try to pay online. The website either keeps saying "sorry try again"... or it takes your payment and gives you a confirmation number... next your policy is cancelled because THEY DID NOT GET Payments. Trying to solve such issue, is a war with the worst customer service... NEVER Consider them... I am going to report them to BBB.

Agreed, the company is a sham. Employees obviously there to tell people they will not pay claims. When American Express owned the company, it offered real insurance coverage. Whatever entity purchased the company apparently has no intention of paying out claims. Their actions are fraudulent. We just received payment check for $124 to cover ice and storm damage for which their employee said was enough to cover damage. Then when contractor report submitted for repairs between $8,500 to $20,000, the same employee immediately stated they found no ice or storm damage.

I never made it past the quote phase with Ameriprise, and after reading all these negative reviews I'm glad I didn't. The first woman I spoke to gave me a quote for $471 for 6 months, which I thought was great for 3 vehicles --- and a lot less than the $857 I was paying with CSE. I wanted to sleep on it so I called back the next day and the guy asked me a few more questions. One answer alerted him. It seemed the less than 10,000 annual miles that I drove one of the cars put me into a higher bracket. Actually I only drive the truck about 5k per year. Because of that the semiannual rate jumped up another $200! I said, "The rate goes up the less I drive?" He plugged in the numbers again & the result was the same. He said, "I know, it doesn't make sense huh?" I told him I couldn't go with them b/c they're crazy. COSTCO, you let Amex go, maybe it's time to let Ameriprise go too.

Have been with AIC for 10 years, recently had an accident that had a payout of about $6,000. A few months later I received a letter saying that my truck would no longer be covered due to the nature of its use. I am a residential builder who uses it to go to my job sites. I will be removing my other 3 insured autos, my HO policy and going elsewhere. I would definitely discourage anyone from using this company. Basically you pay for an insurance card.

This company is a fraud. I purchased auto and home insurance because of Costco reputation. When I was paying premium everything was fine till I had an accident. I had full coverage insurance including collision coverage and they do not want to settle the claim. Adjuster is saying that claim cannot be settled because they did not obtained recorded statements from all the parties involved.

My semiannual auto premium jumped from $365.74 in 2015 to $1308.74 in 2017. Nothing changed in the policy. Apparently $1886 annual increase was due to a fender bender that cost the insurance company $1659.27. They do not even have a good service when you need them. They are hard to contact. Their procedures are so intense that my first choice of body shop refused working with them after repeated unsuccessful submission of estimates. Costco needs better affiliations. My dissatisfaction extends to Costco as well.

Yesterday on March 24, 2017 Ameriprise told us by phone that they will not reinstate our cancelled policy past the March 31, 2017 deadline they imposed to rebuild our home. They know our home was gutted by a contractor they approved that we heavily complained about. Our home has been left by the Insurer demolished in part including several walls, ceiling, down to subflooring, some cabinetry and fixtures removed including a toilet they left in the front yard. We were told to rebuild the entire home for just $3,400 after our Contractor provided them the estimate of at least $200,000. Insurer's are supposed to have good cause to cancel or fail to renew a policy that has a pending claim.

We were lured since we are huge Costco fans and through anything Costco is great. Well in the future we will definitely do our research. They increased our price by $200 no accidents or any claims at all. When we called to ask why, we were told, "oh we had a statewide price increase in your state." Excuse me $200 increase. We are done. I understand their CEO needs to make 15.1 mil last year but not on my budget.

We were in an accident in June of 2016. We were rear-ended and then pushed into the vehicle in front of us. The police had our truck towed to the nearest body shop and we looked at the reviews and were satisfied that they could do a competent job. After a month of driving a loaner (a sub-compact Hyundai because they refused to give us a comparable vehicle to our new 2015 $47,000 F-150) for 31 days the truck was finally ready. We went to pick up the truck and noticed that the paint had severe orange peel on the entire bed of the truck. We brought it up to the body shop and said that there was nothing that they could do except for wet-sand it once more to "reduce the orange peel but because we did it on a hot day orange peel is a fact of life (maybe wait until it wasn't 95 degrees outside)!" So, they wet-sanded it one more time and it looked minimally better.

I also swallowed the Costco Kool-Aid and signed for their auto insurance. They quoted me a price then increase it after they found out I had a $60 windshield claim 3 years earlier. Should have raised a red flag but I didn't see it. I had added an RV at the time I signed up. Sold it and bought a different RV and called to get coverage and they will not cover it as it costs more than my old one. Couldn't get a straight answer as to why, just that they will to cover. Love Costco and spend a fortune there including travel but they did not vet this company enough. I will change as soon as possible.

PLEASE PLEASE DO NOT USE THIS HORRIBLE COMPANY! I wish I had read the online reviews before blindly trusting that "oh, it's Costco, so it must be good" HA! Nothing is further from the truth! I will not bore you with the details, as my experiences have been exactly the same as all of the others you read here, but suffice it to say that:

I was in a single car, non-injury accident ~3 weeks ago. My 2004 Toyota had an "unintended acceleration" incident. As I was parking, I applied the brake and the car abruptly accelerated, jumped a cement curb, grazed a tree, stopped when it hit a cement light post (Note: this is the second incident for this same car and it is a documented Toyota issue; the first incident was only a brief surge without incurring any damage.). I immediately contacted Ameriprise, the car was towed to an auto body shop. Initially I felt relieved for how easy it was to get the claim filed, the car towed, have a rental car provided. I also contacted Toyota to open a case to investigate the car malfunction.

Ameriprise is a joke. I filed a claim when my car was hit while it was parked. Repairs were less than 1.000 and now my rates went from 5 hundred a month to 7 hundred. They said the increase was because I no longer qualified for a Ford discount because they don't have that any longer. I have been with them for 5 years. I'm now looking for another insurance company. I don't like dealing with crooks.

I chose Ameriprise because it was offered through Costco and we trust Costco. We were recently in a vehicle accident that was not our fault. The other insurance company took full responsibility. We filed our claim with our insurance carrier Ameriprise. I won't go into details but they are not giving us money to replace our car with a similar car. The same year, make, model, miles, condition and features. They are not coming close and we will be paying out of pocket at least $3500.

Stay away from this firm. Invested $439k in 1986, projections showed returns in excess of 1 million by 2017. Presently, the value of account is $469k. These people are incompetent and thieves. Wally **, Gary **, both of you should be ashamed of yourselves. Very incompetent, bad people. Go to hell and burn!

I got this insurance as an executive member of Costco, because I trusted that Costco had fully vetted them. The entire reason I trusted going w/this company was due to them passing all the criteria Costco usually demands of their "vendors". However, was sorely disappointed in how they handle claims and that they lure you in with low rate and at renewal - had 50% increase on homeowners policy alone *realize this is about the auto though* but it's all indicative of company operations. As an insurance provider, they are not good about returning calls/emails. The insurance adjuster was somewhat rude. They're not particularly customer service oriented.

Costco sponsored insurance gave us a great auto rate. I paid cash for 6 months. A few days later I received an email from them telling me I did not qualify for a discount because I had a Claim for a Rock Chip repair in 2014. They then went in and took another $134 out of my account. This is for the same Rock Chip that every other insurance encourages you to get fixed before the windshield cracks all the way and hold you harmless. But not Ameriprise. $268 more a year for a $68 charge.

It seemed like a good idea at first, when I became an Ameriprise customer. The original quote was competitive and I put some unfortunately misplaced trust because of the Costco endorsement. I will say this about Ameriprise, they absolutely do not care about those they allege to protect. My policy was canceled on two separate occasions due to clerical issues. In both cases, I was sent one piece of mail notifying me of the lapse. Since I paid with EFT, I didn't feel any urgency to open their correspondence. As a result, I unwittingly drove uninsured for a period of time. When I contacted their customer service to reinstate the policies I asked why there was no other contact attempt made to let me know I was soon to be uninsured.

I see Ameriprise through Costco isn't on any list rating Auto Insurance carriers. Probably because they are rock bottom. I am canceling Ameriprise after just 1 week. Everything was great until I got an email from just a few days after I paid for 6 months to notify me they were increasing my premium $134 because I had submitted a claim for; GET READY FOR IT. NO, it wasn't an accident. But a claim for a minor Rock Chip repair on my windshield in 2014.

As a psychologist I note that Costco-Ameriprise and their parent company IDS Casualty, behave as criminal sociopaths. We suffered a major car claim (we were rammed from behind by an uninsured motorist) AND a major homeowner's claim (our home burglarized, totally destroyed by vandalism). They use veiled and unveiled death threats, including their Claims Adjuster (and his three cohorts) that they sent from Tennessee to our home in California like some kind of traveling assassin that we actually had to call 911 to have heavily armed deputies remove! Yesterday, after close to a year of this kind of ongoing madness, police arrived to our hotel in some weird orchestrated DANGEROUS police drama similar to what Ameriprise has used on us several times to date.

These crooks are tying EVERYTHING they can to get out of paying a claim. I mean EVERYTHING. I filed a claim months ago and went through the adjuster process. Had to hire an external claims company to force them to accept my claim. And ever since, they keep sending "after further review" letters, with vague demands I have to meet before they will pay the claim and NOW they are making a statement my house does not meet a fictitious code (which this code is not a requirement in my county) and they are threatening to drop my coverage all so they don't have to pay out a claim on insurance I have been paying into for 11 years with ZERO claims. I would not recommend this insurance to anyone, unless you like paying out premiums and being canceled when a claim is filed. Get ANY other company, because this outfit is obviously a pack of thieves. BEWARE!!!

I originally was pleased with my homeowner's and car insurance policies. But, after sneaking up about $800 a year for 2 years, my car insurance quote for 2016-2017 went up from $1700 yearly to $4400.00 yearly. They even put a driver on my policy that was not even anyone in my household. When I called to question it, the representative was rude and when I stated I would go to another insurance company, she told me to go right ahead. When I got the new insurance coverage, I signed the appropriate forms and cancelled the policies. Imagine my surprise when they sent a bill stating they were going to automatically deduct money from my account and cancel me for non payment.

I had a back up accident in the shopping parking lot (both vehicle backed up and collide at the middle of driveway). At first I thought I was wrong. Based on common sense and rule, both parties are held responsible, depends on situation who is responsible for the percentage of the cause of the accident. The other party called me to pay him $550 the next day. I did not consider I was completely wrong. I reported this to Ameriprise to defend me. However, not only Ameriprise paid the other party $1275 which would give me 1 DMV point. $750 more than the other party initially asked for. Claiming that this was based on estimation. Both line is that Ameriprise already knew the other party asked only $550. Ameriprise adjuster should just authorize the payment. Instead of estimating that the other party should deserve more.

I contact Ameriprise for AUTO insurance after a Costco offer. The agent was very nice on the beginning and convinces me to also take the House insurance both together. I received the paper form very late NOT on the timeframe that the agent commit. First for the house and later for the cars... and WORSE they refuse the car saying that my husband's driver license was expired and need to go to DMV for a proof. LIAR!!! Current we have the AUTO insurance with ALLSTATE. I call many time to their Sales Agent... he NEVER CALL BACK even as a courtesy. At least he should call back. IF THIS IS THE WAY THEY TREAT NEW CLIENT... imagine what will be if I have a claim. GOD HELP ME!!! I put my complaint also with COSTCO. They should not sponsor company that are NOT responsible and trusted.

I've been with Ameriprise through Costco for 5-6 years. I was informed through email that my premium went up 70%! I called them there were no changes to my policy no accidents, tickets, claims, nothing. They said it was a statewide insurance change and they did an algorithm on me and that is why it went up. I asked what this is and they said it is a computer that accumulates data on you and puts you in a category which mine went to high risk. NO ACCIDENTS for 38 years, NO CLAIMS. Explain this one cause I would never recommend them to anyone. Went to USAA for cheaper.

Stay away!!! I never thought to read the reviews on these crooks until they "crooked" me! All 1 stars, negative reviews which is really too bad because they have been decent with me until today. Probably because I was on autopay and never had a claim! Every 5 mos I get a zero month. I pay for ten months and get Nov and May as my zero pay months. Imagine my surprise when they pulled $245 today when I wasn't expecting it, in my zero month.

After a four year work assignment abroad, we returned to the US and started shopping for auto and homeowners insurance. The umbrella package offered by Ameriprise via our Costco membership sounded initially like a competitive offer. During the application process we disclosed to the agent that we didn't have prior insurance coverage in the US, but offered to provide confirmation from the insurance abroad that we had coverage during that time and didn't file any claims. We were told that such confirmation wouldn't be accepted, apart from that it wouldn't make a difference to our insurance premium.

I've been with Ameriprise for about 4-5 yrs. through Costco. Almost everything I purchased at or through Costco has worked out so I figured I'd give their insurance a shot. Seems like Costco is just a referring party and not really doing / providing anything beyond that. As you sign up, you get handed off to Ameriprise and that's the last I've ever heard of Costco. Through the years, I never really needed to call or ask anything from them. Never had a claim. But, I found out the hard way, once you need to call or need something the aggravations start. A ridiculous set of circumstances led me to find out how shady Ameriprise is. They're just basically waiting for you to make a mistake or file a claim so they can jack up your rate.

Horrible customer service and had bad experience with this company. Won't recommend at all. Dealing with people on the phone in diff time zones and email conversations won't work at all when it comes to insurance. Won't recommend at all.

Ameriprise Auto Insurance (Costco) - I left my long time auto insurance because Ameriprise Insurance offered a rate 40% below my current rate. Stayed with them for a year and then received a renewal for 45% more. When I called they gave a vague canned excuse that their rating systems in Ca had changed and everyone received increases. I said I left my old company and lost my tenure discount because Costco pushed your services and now it's nothing more than bait and switch. There was no reason to change the rates. I canceled the policy and went back to my old insurer at a higher rate then if I'd just stayed. DON'T DO BUSINESS WITH AMERIPRISE!

They start your rates out low to lure you in. My auto rate started out just a little over $400 every six months. I thought awesome at the time. Then, the very next year they raised the rate to over $500 every six months. I hadn't had any tickets in over five years and no accidents, so I called them & they gave me absolutely no reason except for the area for the increase. Give me a break. An uninsured driver sideswiped me & received a ticket on July 24 this year. My rate goes from $500 something every 6 months to $655 every 6 months for a not-at-fault accident. What a complete joke this company is. I will be shopping around very soon for another company.

I have had Costco Ameriprise Insurance for our 4 Cars, House and Umbrella Policy for the past 15 years. We have never had one claim filed for any of our policy for 15 years till this past June. My 22 year old son had a minor accident. No damage was done to our car and they paid her $1752 for her car damage. She claimed soft tissue damage to herself (Can't prove or disprove this). The total out of pocket they paid her was $4770.00 and closed the claim. They tripled our car policy from to $2091 a year to a whopping $7542.00 a year. Wow really there should be a law against this. I have called Geico and Mercury both half of the new cost of Ameriprise. I guess they only want you as long as you don't file a claim. I wonder if the claim came in as damage to myself or my own property how they would of screwed me like I am reading they have done to others. Don't buy this insurance.

I'm lucky to have not had to make a claim, but unlucky to have decided to do business with this incompetent company. Obtaining auto, home, and umbrella policies as a Costco member, I quickly found that this company is a shabby operation. Just today they told me that they have "not received" the printed application that I mailed weeks ago. (You have to mail it because they are too backward to deal with online document signing.) I will get other quote and abandon this company today if possible. I dread to think what I will go through if I were to ever make a claim. Costco should be ashamed to foist this company onto its members.

My car was hit on 7/7/16 by a person who had Ameriprise as their auto insurance company. We were never called until 2 weeks later after trying to find the representative at Ameriprise who was handling our claim. They said they are reviewing it and would contact us shortly. On 8/17/16 we emailed the rep and after four days of not responding, I called her. She told me that I had to file a claim with MY insurance company. I said "Your client hit me and this isn't how this works." I told her that professional insurance companies contact the other party right away, ensure nobody in the car was injured and make an appointment to send an adjuster to your home asap.

Long term care insurance. 20% rate increase with no notification. As a senior, my income does not increase but I can't switch as I would lose all the money invested. Definitely would not recommend but I thought they had a high rating when I bought.