Ameriprise Financial Reviews

Ameriprise is an average financial advising/wealth creation agency. They were hiring just about anyone when they first started and because I utilized their services and it wasn't a great experience, it doomed my impression of them right away. They have had some good, well-informed employees who take it seriously and are very engaged and helpful. But overall, I don't have a good impression of their services or staff.

Through my school district, I signed up for a 403b through Ameriprise. When I went to another school district they used a different company. With the help of that agent while on the phone with an Ameriprise agent, we filled out paperwork to roll the funds from Ameriprise over to the other 403b. When the paperwork was faxed Ameriprise refused to release the funds. We tried again while on the phone with Ameriprise. Again Ameriprise refused to release funds. Every appt with an agent to invest the money deposited was cancelled by Ameriprise. For five years they held onto my money without investing and refusing to release the funds.

We were with Ameriprise Financial for over 5+ years and decided to change financial advisors and institutions. I just received my last Portfolio statement from Ameriprise and had a $125 "termination fee" listed. And if that wasn't bad enough... Reading through my statement, I find that they hit me with this $125 fee PER ACCOUNT. We had 5 accounts. They charged us $600 in total as a "termination fee". Funny...I don't recall RECEIVING $600 as a "joining bonus", so I find this fee preposterous and unprofessional.

We recently moved our investments from Merrill Lynch and we couldn't be happier. The attention to detail and concern about each account no matter how large or small is exceptional. It was a big decision to move our portfolio to this company, but given the recent election and unstable economy, I thing we are much better off with Ameriprise.

My advisor, Gerard **, took over my older brother's accounts years ago at my suggestion and improved his position enough to ensure my brother would be financial secure for the rest of his life. My assets were extremely small, but Gerard graciously agreed to handle them for me and today, I also am without worry.

I have been with Ameriprise for almost 10 years. I have easy contact with my advisor whenever I have a question or I need to make a change in my portfolio. I have an advisory account where it is managed for a few and a brokerage account that has my individual holdings.

Very customer friendly. Take the time to sit down with an uninformed consumer to explain the pit falls on investing. Along with the customer devise a plan the will avoid the most risk with the best return.

I have this credit card and I think they take advantage of people on balance transfers. I applied for a balance transfer 0%, but I had to pay an upfront fee (percentage). I have been paying it off and also any current charges. They charge me interest each month, even though I pay the bill in full, except for the balance transfer. According to the Presidents minion the small print says that you have to pay the entire balance off to avoid any interest charges, but the interest is only charged on what the new charges are, this makes no sense, but according to the small print it entitles them to charge this extra interest. They need to be clear, bold print, or something, to make the SMALL print clear.

I was very dissatisfied with my financial advisor (Eric **) with Ameriprise. He required yearly reviews of our portfolio performance, but it was all smoke and mirrors. The stocks were not watched and those that should have been sold were not. Money was lost. Brokerage fees were high so he got his money every month (for doing little to maintain a profit). When I retired, I was sold an annuity (Riversource), that had a seven year maturity date. This annuity had 35% fees year after year. It finally matured and I transferred my money out as soon as I could. After retirement, I took more of an interest and have learned about how to invest. I finally transferred my entire IRA and Roth to a Merrill Edge self directed portfolio. Since its inception, I’m up 34%. I have read that Ameriprise sells products that benefit the broker. How true! Beware!

The stockbroker sold me a retirement annuity which I put into a S&P 500 fund. The broker did not listen to me in numerous phone calls to keep my money in the index funds. He watched the annuity lose a third of my money before it put me into a money market fund. He let them keep it in the MM while the stock market was recovering. I was probably the only person who lost money in the stock market. The stockbroker only collected his fees and did not look out for my interests.

Reasonable rates and great coverage. Love the service we get, can always talk to representatives and they are really helpful and know most all answers!!! When you have a claim it is resolved in a timely matter and minimal paperwork!

This is probably one of the worst associations for Costco. The service is cheap for a reason because they do not want to pay for anything on a claim. I am currently without half my kitchen and a hole in my ceiling due to a leak from the dishwasher. The insurance company (now called Connect) won't send an adjustor to my home. We as home owners are not kept in the loop on communications between the adjustor and the contractor. We have to constantly call both parties to find out what is approved and what is not approved on our claim. Most recently I found out that I do not have a 'matching clause' on my policy which is why Connect will not restore my kitchen to what it was. This is by far one of the worst companies to work with. Please do not fall prey to their cheap prices unless you want to pay out a premium and get nothing for it.

As a Costco member, I've had pleasant experiences obtaining quotes from Ameriprise for replacement policies for auto, homeowners and umbrella. The combined cost of these 2020-21 premium quotes represents a significant savings when compared to my current carrier. However, after reading several dozens of reviews on this site, I am concerned and may not proceed.

Nobody watching the hen house. Stocks that should have been sold were not [airline] and stocks that should have been held were sold. I'M NOT TALKING HINDSIGHT HERE. I LOST TENS OF THOUSANDS DUE TO POOR ADVISE AND MISMANAGEMENT. I hate to blame the WHOLE company because of a few ill informed financial advisers.

We had a relative pass away and we were trying to get some pension and annuities payouts from Ameriprise working with California State pensions. We had an inherited IRA account established at Fidelity. Ameriprise wanted us to open an account with them and we refused. We told Ameriprise to prepare a check for deposit in the Inherited IRA and gave them an account number. They prepared paperwork for us to sign which was incorrect. Admittedly we did sign it, however Ameriprise was verbally instructed that we wanted funds to go into our existing account at Fidelity. The check was made out incorrectly to us personally so it was taxable. Ameriprise would not correct the check.

Auto Premium Increase. I would like consumers to be aware that I have been a customer of Ameriprise for over seven years. I have no claims and a good driving record. This month my premium increased $750 for no reason. I was told because I live in Los Angeles I have to pay more. While other companies are given discount during this terrible time, the horrible executive are charging me a substantial increase for no reason. Horrible company and they should be reported.

I was with my girlfriend At a park watching her son play basketball. When we returned to her car we noticed that hers and multiple other cars were vandalized. The damages were reported to Ameriprise. When the adjuster got the pictures from the repair shop he called my girlfriend and accused her of lying about the way the damages were done. He told her that the damages on her vehicle because they were on different places around her vehicle, were from separate instances and were done while she was driving. I was with her at the time on speaker and tried to explain to the young person on the phone that various other vehicles had gotten damages all the way around them at that parking lot.

I enlisted Colin **, at Ameriprise Financial, Heritage Wealth Advisors to manage my 401K rollover. It went pretty well at first, but then in late January 2020 I asked that we lighten up on equities because I was nervous about the coronavirus. I even hinted that it might be time to go to an all cash position. He did nothing. On February 11th, he emailed me an article on the Internet that said not to worry about pandemics they wouldn't impact your portfolio at all. I replied that I was still concerned, but he must know what he's doing? I guess we all know now how that ended.

Months prior to the virus, my financial adviser, Scott ** never returned my calls. I had to call the main office to finally get him to call me back. Then he dropped me without telling me. When I called his office, I was told he was in England, only to find out a day later that it was a LIE when he answered the phone! He continued to lie stating that it was not him.

My mother had her money with Ameriprise. Three years ago she requested her beneficiaries be changed and asked her Ameriprise advisor for the forms to make the changes. She filled out the form provided and submitted it to Ameriprise. Unfortunately it was at the time departments at Ameriprise were being reorganized and her advisor did not give her all the appropriate forms. The advisor said that the beneficiaries were changed on all her accounts. My mother recently passed and we found out that the beneficiaries weren’t changed on all her accounts. Ameriprise would not fix their error even though we had email and forms showing the requested changes to all her accounts. Anthony ** and Ameriprise are the worst. My mother’s wishes were not carried out. Take your money to another institution!

I have been with this company for 10 years now. I just got my latest renewal bill and my rates have gone up by close to 30%. I have NOT ONE SINGLE CLAIM with this company in my entire history with them. Both of my cars are 15 years old. When I ask why, I’m simply told that there’s more accidents in my area so they have to raise prices. I don’t know what’s up with this company. I know American Family just purchased them, so maybe they just want to gouge consumers more. I should not have this kind of rate increase to pay for other people’s accidents. Cancelled my account today and signed on with another company, who gave me a lower rate than I had with Ameriprise BEFORE they raised their rates. It pays to shop around folks.

Of course, Ameriprise is a lower budget option for car insurance. But I had no idea it would be so horrific. It took over six weeks to complete my claim. I had to make over ten phone calls and several dozen emails to get the information I needed. The omissions and misrepresentations occurred during every single stage in the claims process, from initial estimate to returning the rental call. In the end, due to Ameriprise's own failures, I wound up having to spend $170 of my own funds for the rental car, which I had to return before even receiving my total compensation check. Ameriprise would not even elevate this loss to management or receive feedback on these failures. I question whether their practices are even legal.

Show one auto insurance policy quote online. Firm quote, no disqualifications, no declaration. But when you go buy policy and call their customer service number they give you a different much higher quote. Though no information has changed between what I entered online to what was discussed on the phone with the rep. Rep pulled my online quote also but their quote was much higher. They say they did not have VIN numbers, but online it picked-up every piece of information automatically about my vehicles and drivers so they had it all available with the address, including model type, specific features about each vehicle we own. And the online quote they gave a firm number did not qualify that the estimate is out of nowhere. I consider this as unethical business practice, waste customer time having them to enter 5 pages of information, using their personal private information and use waste the time again to reverify every single piece of information on the phone. Waste over 30 minutes to give them much higher quote than market. Also brings Costco credibility down.

Received an offer to switch to Costco Insurance (Ameriprise). Said I could save over 569.00. Spent about 40 min answering questions. After all that I was informed they could not insure my 2019 F350 because, get this....I might be hauling a trailer. That's after he asked me if I wanted to insure my 2015 5th wheel trailer which BTW they could not insure because it was too big? (33 ft) I am 58 w/ perfect record and wife is 55 w/ perfect record. Honestly, I am sooo glad this happened because after that I read reviews... WOW, what a company. Can't believe Costco is PUSHING this insurance on their customers. Just because it's Costco doesn't mean it's any good. WASTE OF TIME.

Stay away from the auto insurance company!!! I have been with Ameriprise Auto insurance for more than eight years. Pay for full coverage and rental car but won't approve anything!!! They only know how to take your money but don't wanna help if you have a claim!!! They are cheap for a reason!! They want to find all ways to deny your claim. As a consumer you buy auto insurance for peace of mind. Put in a claim and they hire big attorneys to intimidate and treat you unfairly. Horrible service from claim adjusters especially Brian ** and blame you for the accident instead of trying to help you, badger me with irrelvant questions and then say claim is on hold!!! Waste money on fake insurance.

At first I was enticed by their low prices. But low prices come at a heavy cost. Worst customer service I've ever experienced and like others have mentioned they keep moving the goal posts. Horrible communication, I'd hate to go through an actual claim with them. Buyer Beware.

I am a satisfied Costco member for years. All my cars are insured with Geico for many years. Decided to make change to Costco insurance after many solicitations from them. Spent 40 minutes on telephone giving the agent all the details. Have no tickets, accidents, etc for 25 years. At the end of process the agent said they were not able to offer collision and comprehension coverage on my five cars. Three cars are Porsche, one BMW, one 1996 Ford truck. Credit history excellent with no loans on cars. They will not insure. I am 77 years old and wonder what kind of customer Costco is Looking for. Do not waste your time with Costco insurance unless you have bad credit and junk cars.

I had a policy with them for home/condo insurance for a few years. Then one year I rented my unit out and had to get renters insurance with a different company as they did not provide this. When my tenants left, I called to reinstate an old policy. The person speaking to me on the phone updated all the information; I paid by credit card and they emailed me the new home insurance policy which had all the information and details including start date, price, coverage. When I went to the Ameriprise website to check and possibly renew an auto policy, I found out that my home/condo insurance was cancelled and not effective the date they told me. No one bothered to let me know what was going on.

Please, please do not invest your money in this company. First watch the John Oliver show on retirement plans to understand how companies like Ameriprise charge high fees and end up making very little money for their customers. Managers like Kerry ** will never tell you the real story of why they are not making good returns and tell the truth about as much as crooked politicians. In the 10-15 years that our mother trusted them, Ameriprise earned 3 times as much money as they returned to our mother's retirement funds. STAY CLEAR of them. You can get the same or better services for one third the cost which, when compounded over 10, 20 or more years is a huge amount.

Ameriprise admitted to making a mistake that caused my coverage to lapse, they didn't notify me for three months. When they did, they said I would have to pay for the period during my lapse, or my 10 years of relationship would be lost, and I would have to pay the "No Prior Insurance" rates. Talk about abuse of power, coercion, manipulation and disrespect. I have never written a negative review like this before. I just thought someone should know. This time the house didn't win, I switched to GEICO.

When monies were inherited in 2013 the Ameriprise representative took a quarter of a million dollars and invested it in what were described as middle of the road investments with good potential. By 2016 we had lost 30K. When we went to a different advisor, a certified financial planner. He looked over the products Ameriprise sold and was explained that "wrap around fees" had made money for many people, just not for us.

A scammer intentionally came into contact with my car while I was stopped in order to collect as much money as possible. There was actually no damage to her car as a result of this incident, but she had damage from a previous incident. Ameriprise didn't do their due diligence and allowed the fraud to happen. When I first talked to them, I told them it was a fraudulent claim. In spite of this, Ameriprise allowed the scammer to send in doctored up pictures that were believable based on my car, but the repair costs were much higher than the pictures indicated.

I requested roadside assistance for a flat tire. The Person came and after checking, told me that I am missing some adapter and he cannot take out my spare tire. But I was able to remove the spare tire with the wheel nut wrench. (Acura MDX). The issue was the response from Ameriprise after that. It was, as if nothing has happened, the response was very mechanical and they simply asked me to open a new ticket as the current one is closed. I believe in this instance the service was below standard and un-professional. I waited for an hour initially and then after all this, changed the tire by myself with help of a friend rather than waiting for another hour.

We had them as our insurer for about 4 years. The rate they charged was lower compared to other insurance companies. Then we got an accident, our car was hit and we were not at fault. The at-fault driver did not have insurance so we had to file claim against Ameriprise under uninsured motorist. When renewal time came, our rate increased by almost 50%. They said that we lost the discount due to that accident, even though we were not at fault. They confirmed that any accident would wipe away the accident-free discount.

I just bought an auto policy and wanted to get in contact with a representative by phone. I tried for half an hour, was transferred numerous times, only to get the same recorded messages, unable to get in contact with anyone. So I went online and sent an e-mail, yesterday afternoon. Received a no-reply response, but no answer to my question. Does any real person actually work there one can talk to? Theirs is the worst automated telephone service I have ever experienced. I am regretting that I ever signed up with them. I dread the possibility of having a claim and not being able to contact them at all.

I signed up from Costco for home insurance and my premium was around $980 paid in full, reasonable price with auto payment. Next year they increased my premium to $1380 without any confirmation or approval on the new policy. After I saw that they enrolled me into such policy I called right away and canceled. After 9 months I received a letter from the collection that I owe Ameriprise money for the period of the new policy. WHICH I NEVER APPROVED AND CANCELED RIGHT AWAY.

We have been Costco members for 15+ years; when Costco recommended Ameriprise I bit. I've been driving for 30+ years. My first car crash happened 3 weeks ago. I was horrified how I was treated by my own insurance company. I was driving up a hill at 30mph. As I went around a blind curve a big work truck with a trailer was completely in my lane sliding down the hill with wheels locked and crashed head-on and pushed me backwards down the hill. My car was destroyed. Other driver admitted full responsibility to police and to me. Other driver had no license and minimal insurance $5k. I have comprehensive, collision, underinsured & uninsured coverages, and tort.

Have been with Ameriprise for 12 years. Have had a good driver discount for over 35 years. Never made a claim and have an excellent driving record. With having a low profile vehicle I hit a parking curb which caused damage to trim and bottom of front bumper. Ameriprise paid out $1,100 for repair. Received a renewal declaration which shows the insurance on this vehicle went up 300%, and overall policy for three drivers and three vehicle doubled due to the claim. The insurance policy will go up an additional $1,600 per year and surcharges will be applied for three years.

I tried to rollover my 403b to another company. Not easy. It took 3 months. Multiple calls, send 1 form then need another and then another. Call center is not in the US. Didn’t seem to understand English when they wanted to. Had to talk to a US-based rep to complete transaction. Their processes are obstructive and make it very difficult to access your funds.

After getting a decent quote savings of about 150.00 for a six month policy, I decided to switch. I have 5 cars and one is 30 years old, so in order to get full coverage they wanted pictures of all 4 sides. I called my previous carrier who came out and took pictures to begin my policy with them, so I forwarded those Pictures to them. This is when I goes south.