Serve American Express Reviews

Do not use Serve by Jackson Hewitt. My son ordered something on PlayStation and they suspended my account. Called them because I still have funds on the card and I have to mail a letter requesting they mail me a check. So now it’s been over a month and I still have not received my check. This place is a scam.

My nightmare began Feb. 29, 2024, when I called 888-891-6098, a number I found through Google, reportedly a reservation number for Enterprise rentals. A very pleasant lady with a very thick foreign accent answered and I told her I wanted to know a price to rent a minivan for a weekend rental. She gave me the weekend special price of $450 to rent the van and said there would also be a $300 fully refundable deposit. I made the reservation for the weekend of March 8, and she said someone from the confirmation department would call me back in about 5 minutes.

They are trying to scam me out if $1,003.50. They said I received my funds from a ATM when I did not! I went to the bank I tried to get it from, they said it was reversed back to my card and even gave me a letter! This happened on 2/19/2024 and every time I call Serve, they just give me the run around! I’m about to contact an attorney and whoever else I can to expose this!

I've been diligently reaching out to several Serve representatives regarding the issue of not receiving my card and consequently lacking access to my funds for over a month now. Despite repeated attempts to address the matter, each time I contact them, they say that a new card will be sent out or that I simply need to wait for it to arrive in the mail. However, it NEVER comes!!! This ongoing situation has left me feeling incredibly frustrated and concerned as I currently have no access to any of my funds whatsoever in over a month. I’m looking for a swift resolution to this matter as it's causing significant distress and inconvenience for my family!

I had the worst experience with customer service I was scammed out of a 1055.00. I called customer service to have the transaction disputed And After two weeks of their investigating I was denied. No follow-up. I had to keep calling them. Was getting the runaround each time. Their dumb customer service, Majority of them can't speak, English. Had a hard time understanding me and I had a hard time understanding them Because of the language barrier. It was a horrible experience. It was so stressful. I was crying I was so frustrated that I closed my Serve account. I had my account with Serve for many years. Never again. I decided From now on, have my federal refund deposited into my Chime account. I like Chime better. I recommend Chime Our Cash App either one is good. I have both.

I have had this since 2012, and the only once I have had a serious problem with that was a few years ago. Yes since 2012..I don't understand why other people are having major problems with their cards. I use this card for all purchases as well.. The only thing is that you cannot use the card overseas.. and I was fine with that.

I purchased a card today, put 150.00, was unable to register account for some reason. I was told card was active and I could use balance online or in store purchases. I attempted 4 different payments. I was unable to pay DMV to get my license re-instated and was unable to complete so upset I don't have anymore money so thanks to Serve. I have to keep driving on suspended license and that is a shame. I would not recommend this card, stay away. I called customer service. I was told I had to wait 3 hours after purchasing for card to work so I'm waiting 1 more hour. I am sure that it will still decline, either way, Serve is a total scam. They steal your money, you been warned!!!

DO NOT USE THIS CARD! I've had it for a few years because my taxes usually go onto it but it won't be anymore. I had a transaction for $1,469.80 decline through the vendor. 6 days later my money is still on hold with Serve and all their stupid customer service people wanna say is that it can take another 2 days or another 24 days! I have a 3 month old that I have things to buy for. I can't just not have my money. Absolutely rude too. I absolutely recommend that you use CashApp, PayPal, Chime or pretty much any other card or service because Serve is an absolute scam.

Don’t bother thinking this is a solution. I purchased this card and was not able to use it to make an Apple Pay purchase. The card consistently declined so I purchased another prepaid card from another company and was able to make My purchase just fine. I requested that the $9.95 monthly fee be REFUNDED IN FULL. That was the ONLY transaction that was able to be made and not what I purchased the card for at all. Use CashApp, PayPal, Green Dot or ANY OTHER prepaid card. DO NOT USE THIS CARD. The hassle dealing with rude, unhelpful customer service and monthly charge can be avoided by using companies that VALUE AMERICANS’ business and provide the promised services.

I made a purchase on January 4th for $738.54. The first attempt I accidentally put in the wrong zip code. The second attempt went through fine. Imagine my surprise when I logged into my account and seen I was missing about $1700 when it should have only been $738. The first red flag was that there were two holds of $849.32 when my total was actually $738. Carnival Cruise Lines couldn’t explain why there would be an extra $100 charge. I call AMEX SERVE and they can’t explain the added charge hold either. They said give it 3-8 days. On January 8th I was refunded approx. $100 and it showed the transaction to Carnival completed. However, the other hold was still pending. I let it go until yesterday, January 10th. I called AMEX SERVE again because I found it odd that both transaction were done basically back to back, but only one went through with a credit back to my account.

American Express Serve card are thieves & liars. I have had my 1st serve card working for a while then all suddenly. They locked me out. Took my remaining $400 dollars which was the inheritance from my mom's death. Tried to get a new card, add money. Only to be rejected 30 times!! Tried even the Visa one too, same problem. The people who answers are scammers, the same 2 people with bad accents. I'm hard of hearing and they still talked fast & intelligibly. They were rude and had no issues to help. Same thing try and later, another day. Then the newest one try another relative. Really stupid. They are making life unbearable for me. Being disabled and not able to have a card to get my needs. They are pure evil. Scams, starting to think it foreigners trying to steal from **. They have to be a couple doing it, same voices and same excuses. Hope that they get caught!! I'll never trust them again. Dropped dead lovers!!

Recently they locked my account for the reason they think I am deceased. When I called they told me to fax certain items to prove I was alive. I did so. Then they unlocked my account at like 6:30 am, by 9 am they locked it again, when I called they said it was because I was deceased and I had to fax certain items to prove I was alive. So I did. They then in turn email me saying I had to fax even more items to prove I am alive.. Sounds like they want the $122.00 in the account more than I do. Hope it helps them out.

It doesn't matter what time of any day I call customer service. I always am connected to a customer service representative who speaks very bad broken English to the point of not understanding what they are saying to me and I have to repeat myself over and over because they can't understand me. I have tried to be patient and tried to be cordial but I get so frustrated I end up hanging up without my question being answered without the issue being resolved. I've been with American Express Serve for over 7 years. Now it's to the point where I seriously am considering closing my account.

Customer service is horrible. Can't understand the lady on phone and when I asked for a supervisor she basically told me no and kept trying to hang up on me. Explain to her I haven't been able to log in to my account in 2 months and she told me to hang up and try again later. Wouldn't try and help me do forgot username and password..She wouldn't give me her name to notate the info she was giving me to escalate to someone higher. Kept putting me on hold for no reason to try and end call while I asking for a supervisor but won't connect me to one. I've been on this phone for an hour and still no help from your customer service..This is unacceptable. I don't recommend this card to anyone. Do not get it. You can go somewhere else to get a card. I suggest that customer service is awful. Been like this for 2 years.

I've been using an account with "Serve" for 5 years. Some have complained about the fees this company charges. As most use this for small dollar amounts, you have to allow for fees. As long as there is direct deposit on a regular basis, this account is excellent for online shopping (to protect your other bank accounts). Customer service gets 3 stars, but that's better than 1 or 2. I appreciate this company and its service very much!

Let's start with I loaded the least amount you can load and that was 20$. I only got to use 5.50 of it. Total scammers. The 1.50 activation is just to suckered you in so they can really screw you. And you can't ever get through to talk to a real person. What a joke.

Couldn't do an online purchase after I paid and load money on the card and it does say you can make purchases without activation. LIE! Called customer svc a lot for no help at all. Just excuses. 0 stars!!

A hotel released the funds on hold after checkout. Serve will not release the hold on funds for 30 days regardless of confirmation from the hotel. Customer Service is zero help. They just read a script.

Limited atm access. Most atm impose their own limit of less than 500. So then there is a 24 hour limit for another withdrawal and in the meantime you CANNOT ACCESS ANY information from the atm. Invalid transaction. Although there is a contractual obligation for Serve to offer the option to attach a bank account to which you can send an ACH, they have revoked that service and that option no longer exists. All the customer service is provided from out of the country persons. Need your money, forget it, get a day labor job and you will get paid faster.

American Express Serve will not unlock my card for purchases. Have emailed documents to their compliance dept to prove who I am. The lady that always answering the with accent keeps saying they're still investigating, Because of fraud activity from my job banking system accidently deposited money into peoples accounts and they reversed it and it was quickly fixed and I sent the bank letter to American express serve to let them know it has been resolved, but American express serve still aren't letting get my money out, they holding my money hostage!! This is very illegal, I'm looking into filing legal actions against this company!! I having been calling every day and the same with accent keeps it's under investigation. I WANT MY MONEY THAT BELONGS TO ME. UNLOCK MY ACCOUNT!!

The ppl all have strong accents. They are very rude as hell. They locked my card then sent a email all around the time I was supposed to be getting my direct deposit to the account then I called the customer service line. They keep hanging up on me and putting me on hold. DO NOT USE THIS CARD. AS LONG AS I'VE BEEN A CUSTOMER THEY SHOULD NOT HAVE DONE THIS **. Close my account!

This company will not let me register my card after purchasing this card to pay a bill that needed to be paid asap. They false advertise that I can use this card immediately after purchase. That is a lie. You can not use it immediately you have to register your card and it can be denied and you sitting waiting on this company to allow the register to go through or your money sits in their bank waiting. While I had to pay this bill asap and couldn't. That lead my bill to cancel my service and had to pay double because of having my money on this Serve card to be held from me. I would not recommend this card to anyone ever. I wish I had purchased a NetSpend or a vanilla card for my transaction. I will never use serve ever again. Terrible service and the company lied about access to funds immediately. Do not recommend at all.

Be extremely careful when using this card as it lacks security. Somebody was able to hack into my account and change email address and request new account, rendering my account obsolete. Fraud department would do nothing because they couldn't verify me with changed email address. After dozens of attempts to work with the fraud department, I had to give up attempts of recovering stolen funds. BEWARE. Customer service and the fraud department is lacking and unprofessional. You will not be able to reach customer service when you need them. Your funds are not secure.

The unfortunate thing about all of this is people don’t look at the reviews until it’s already too late. This company is a complete fraud and I cannot understand how they have gotten away with stealing thousands of dollars from their cardholders & I also don’t understand why Jackson and Hewitt would continue to issue these cards to their clients.

Received a gift card as a present. Activated the card, upon activation, the card had a $50 balance. With disappointment, I tried to make a purchase and each time the card will lose money on the balance. Or it would say invalid transaction. I was never able to use the card. American Express you ought to be ashamed of yourself. I received the gift that didn't give. Shame on you American Express. :(

I was charged fraudulently for a MCAFEE by a company RADH computer protection and used my American Express Serve card. I was told I needed to install McAfee protection for $269. I was given 2 telephone numbers to call if I needed to follow up both those numbers. Turned out to be false and the service they charged me for were bogus. I brought this to the attention of Serve and showed them that I had to pay a second company that was legitimate the very next day. The fraud was obvious. After numerous emails and documentation Serve did NOT accept the claim. AMEX Serve does not have their customers' backs. They are less than useless.

I have been using American Express Serve for about five years. This was the first time ever that I needed to transfer money into my Checking Account due to me placing money on the card and not knowing that the vendor that I needed to pay did not accept American Express cards. Being I was not able to make it to the bank. I did an ACH Transfer on July 11th, I have made several calls about my $220.00 that this "THIEVING & LYING" Company has robbed. They keep you on the phone for almost an hour transferring you from one department to the other with nothing in sight. They promise to open a case, but nothing happens. These people that they have working there are clearly stealing the ACH Money Transactions. I work hard for my money. I will no longer be using this company and I would advise anyone who is thinking about using them to not do so because they will rob your money and nothing for it. They are a bunch of Thieves.

The card would not work. I could not add money and it would not link with my Venmo account. Total waste of time and money. When I called customer service it took many, many calls to get to a live person. They would not help so I cancelled the card. Awful experience. Save yourself the money and trouble and go somewhere else.

I have tried for several days to connect this app so that I may use it. Ha! It's a good thing I didn't send money to these grifters. They only have a way to suck you in, and then forget about it. They're completely unresponsive. They must have absorbed T's unscrupulous manner of doing business. (T is the giant orange fool still mucking with our country's business.)

Serve has the worst customer service. They hold your money hostage and refuse to do anything to help you gain access to your funds. Do not use this company. They are frauds and will hold your money hostage.

They will deny you access to your own money due to their mistakes. They don't care if you have bills to pay and they are to you when you calling to customer service. I wish I never even considered using their card and I will never deal with this company again. No one should. It will save you a lot of trouble that they will put you through and they could care less about any of it.

This card is the worst ever. They lie, they steal and they say the same thing over and over. I have filed disputes. It’s all lie. They will not give you your money back. I’m still trying. These people are real crooks. Please just give me back my 1200.00 please. I’ve been fighting with these people since February of this year. I’m not locked out of my own account and no one will tell me a damn thing.. Write a letter I was told and I’ll get answers. Yeah right. There was 3 separate holds for the damn same company. I was told they would fall off in 30 days and they would be back in my account. I yet still have not seen anything about my money. These people are crooks. That’s it

If I could rate -100 I would. They don't even deserve half a star. Their customer support sucks. They say the same thing over and over. That they cannot help. I was given this card that cannot be reloaded by my son to help with my medication. Apparently it is activated at the register when it's purchased. It was a $100 gift card. Upon activation at the register 50 was taken as a activation fee then I was told to register it online to make it work which was denied but Another 50 taken for a registration fee. Then another 50 for a monthly service fee on a unloadable gift card. So now they expect me to pay them 50 dollars on something that was suppose to be a gift to me.

My daughter had her tax money on her card and someone use her card fraudulently in the state of Washington and now that will not refund her money over 3000.00 dollars and I live in New Jersey. American Express is the worst. I have been fighting this since March of 2023.

Went to Walgreens this morning and made two transactions to load my card. I had to load $500 and 200 coz there's a limit. I loaded my car coz I have two showers I need to pay for and I use this card because I couldn't load my other card for some reason. For some reason the money didn't it post instantly. So they're telling me it could take up to an hour. An hour came and went nothing. So I called Serve and they tell me that they can't see that it's nothing's been posted. So I'll call Walgreens and they tell me that it's not their deal, it serve's deal. Then I call and tell them I want to make it a dispute they hang up on me. Then I call again and tell him I want to make it a dispute and talk to another guy and then finally he gives me an email address to make the dispute and send my receipts in.

I had not used my American Express Serve card in some months and when I started my direct deposit back the company immediately took my money. They said I did not follow rule 15 and I looked it up and they told me they could not discuss my claim until the fraud department finish their investigation. It’s almost been a month. This company is a rip off and I would never ever get a prepaid card with them or no one else for that note.

We have had American Express Serve card for 3 years and no issue, However this year we received our federal tax refund on February 15 then on the 18 the of February all of our money was stolen off the card. We hadn't used the card in a year as soon as the $1,874. Was loaded they started stealing it. I called in several times and reported it to their fraud division. Was on the phone for over 3 hours. Today is February 28th and my they of course sent me a email saying my claim was denied, so $1,874.is gone. Do not use for your taxes. Jackson Hewitt is involved with these cards. Their names are on them.

If I could spit on these people I would. That's how angry I am. They are straight up thieves.... Soon as my tax refund hit my account they automatically started stealing from me. Few dollars here. Few cents there until they depleted my account into the negative!!!! The whole damn refund. Now I'm left with nothing. I had over 274 disputes on my account!!!! How the hell does that happen without the card being flagged???? It's a inside job and I will never use them or Jackson hewitt again. Do not trust these overseas crooks.

This is the worst prepaid card you could get. They provide 0 fraud protection, anyone can steal your money and they will do nothing about it, they lie and say they will investigate and never do, they decline your dispute within 24 hours of submitting without even looking into it. They also have no explanation unless you write them and mail it in which they do to deter people from following up on their claims, DO NOT USE THIS COMPANY EVER. Mind you I was a customer for 15 years.

I went to a Walgreen store to reload my card. Went through the process also paying with cash waiting for funds to reload onto my card, however it never reloaded to my card. Customer service said, "Go back to the store" however Walgreen said they had nothing to do with it. So I call A.E Serve again. Now they tell me 14 days to investigate. I need my money. Signed Stranded.

I have been using Amex Serve for almost 10 years. I have repeatedly ignored people's rants about losing money that never gets returned for about 10 years as well, but I never had an issue. on 12/23/22 I stayed at a hotel for 2 nights and the total was approx $175. There was 2 holds placed on my account on that date totaling $200 which more than covered the cost of the stay. The hotel and I have a good standing relationship and they assured me that they did everything routine as normal. So Amex Serve waits until 12/27 at 1 AM to overdraft my account and process the $175 as a separate transaction leaving me with -$71 , which isnt even supposed to happen because it's prepaid. So that took the money I had given my dad for Christmas from his subaccount and they deleted one of the $99 holds all together. It has just vanished and then they wanna give me the business about the other saying to contact the hotel.

Amex Serve is a terrible company and all they do is lie to customers. My issue started when I had 2 charges that were an error that I had to dispute. I filed the dispute. Uploaded the signed dispute forms and receipts. Next on the 8th business day they send an email stating they needed more time to investigate. They issued no credit. I called because the cardholder agreement clearly said that if there's a dispute due to an error and they needed more than 10 business days that "We will credit the amount you believe is in error while we complete the investigation." However they failed to do so. When I spoke to a suppose manager in the disputes dept she just kept reading a script off her computer and said no credit will be issued.

I recently purchased and loaded this card at Walmart. No problems with the first few transactions. Then I went to order pizza and the purchase was declined (my error as I entered the wrong zip code) however a hold was still put on the card for the amount of my order, $110.93. I called customer service and was told the hold would be lifted in 5-8 business days which is ridiculous - why is there a hold when invalid information was entered in the first place? The rep also suggested I register the card in case I need to dispute any charges - ok, makes sense.

I got the Serve American Express prepaid debit card to save me a little money in bank fees for when I need to pull money out from Thailand. But it will not let me on the computer website or the app site since I am here. I called them and they said I can do everything by phone. Also I think the call center's from another country. When she was talking to me I can hear chickens in the background. That takes such a long time that this is a terrible card to use if you cannot get on to their website and check things out and transfer money. It is useless to me 'cause it will take so much time to always call them and do things. They should have a secure website to go to. It must show that they could be a cheap company and don't have good firewalls. I will be pulling my money out and cancelling my cards. Please read other reviews on other websites. This is not the card to use in my opinion. I usually read reviews. One time I didn't and this is what I've had to go through. Read reviews please.

I went on vacation and used the card. The hotel and rental car put holds on my card. But when I checked out and returned the car both places told me the hold would be only 15 days. Now they tell me it's 30 days. That is totally ridiculous. I need my money now.

Was away from home. In the evening needed to pay a bill promptly. Only had cash on me, picked this card up because it said no activation needed, use immediately. Not only did you need to activate and register you need to add all your personal info, SSN, DOB, etc. It took 4 hours w/ customer service to activate because their system was wonky then they couldn’t activate it for another 3 hours for “full authorization.” Absolutely absurd, strange, scammy experience.

They stole my refund money. They keep telling me that the money will be back on card. It's been 30 days. They are a scam. Don't use Serve card. Their customer service representatives tell you different lies every chance they get

Do not get a Serve card! I did my taxes. TaxAct deposited my refund on the serve card. They sent me a temp card. Wanted me to register it online. I did that. I called the automated system kept telling me to register online. So I ordered another card since that one wasn't working. I even pain 30 more dollars to have it delivered thru FedEx, FedEx delivered it to the wrong address smh. Called back to get yet another card issued. She sends me a link which I filled out. 2 months later I'm still waiting on that card. Customer service is null and void. I finally had to file a complaint. Don't get this card.

I requested a refund. Was told it was take 3-5 business days. 5th day I call Serve because I see it says completed and I see it's been put on hold. They tell me it's on a merchant's hold and they can hold it for 7 calendar days. I call the merchant. They say that's **. They don't have it on hold. Everything was completed. Even gave me a transaction number to lookup and verify it... I call Serve back. Try to give them the transaction number. They refuse it and they tell me they're sorry, nothing they can do, all I can do is wait, that they are not keeping my money from me the merchant is.... Bull. The merchant was trying to help. Even have been emailing me numbers to call with Federal Reserve Board etc.. To help me get my money.... Serve is a scam and they make up their own policies to fit them.

After reviewing my account I noticed charges from San Diego, PA, and NC totaling over $300 and I filed a dispute. Weeks later, called to find out the status and was told my dispute was settled and claims denied. I asked how and why and the representative hung up the phone. Do not use this card!

They've been holding my money since May of last year (2021). Refuse to tell me why. So I reached out to the federal reserve board, BBB, CFBP to file a complaint. and when I called SERVE today they told me they transferred my account to consumer relations. So I think everyone should continue to file complaints to get your money as well as STAND up to AMEX SERVE and their scams.

PLEASE do NOT go through the trouble of going with SERVE card. I cannot understand why AMEX would have their name on this card. It first started when we needed to use a decent amount for our down payment on a vehicle. They would not authorize the transaction and you could not speak to ANYONE! Now just recently we had a 1500 return that was done on the 13th of April...and processed on the 15th. WE called every single day and told multiple different things... "Your money will be available at 3:43 am". Then if they didn't like how frustrated you were they hung up on you. WE finally received our return on April 26th!! DO NOT USE THIS CARD. I know everyone wants an advance on their refund, BUT it is NOT worth the hassle and headache!!

I loaded my tax refund into their prepaid card from Jackson Hewitt and tried to transfer some of the money to my main bank account. And I wait 4 to 5 business days and the money never went to my account. And I did verify the test deposits before I completed this transfer. These people are crooks. I'm not sure what scam operation they're running. I called customer service and it's very strange people answering the phones. They don't care if they speak English very well. They said the money was put back on my card but I check my account and everything the money still wasn't there. And I looked at their transaction statement it doesn't show any transfer transaction or credit back to me. So I decided to put it in writing here. It is a month later and I still haven't heard anything back from them.

What was initially just a suspicion has recently been verified again and again. This company deducts small amounts from the accounts associated with these cards so that your balance always go down in a virtually unnoticeable way. 83 cents here or a dollar or so there. The way in which your online account profile is set up makes it hard to spot - i.e. - you cannot see more than the last four to five transactions at once. I will never use Jackson and Hewitt again because they've associated themselves and their products with such a fraudulent card. I expect that they'll have a class action lawsuit some time in the future. If you are holding money on a Serve card, DO NOT. Transfer it to a legitimate bank account instead. They are thieves.

If I could give them a negative 5 stars I would...If I had only read the reviews before agreeing to have my income tax return sent to this card... EVERYTHING that customers have in previous reviews are NOT an exaggeration... If you want to talk to someone I'll tell you now they DON'T exist BUT if you are lucky enough to speak to one they don't seem to have a grasp of the English language or are no help at all.

This company by far has been the worst I have ever had to deal with ever in my whole life! I'm at the point of a nervous breakdown. Every day I hang up the phone with them I am in tears because not only have they not done anything but I am given the run around over and over. Meanwhile I can't get my money and get no help. Speaking to them is like as if I'm speaking to a dumb AI or someone who gives no effort or care to even do their job or help at all and like they are just reading a damn script!

Had no issues with this card until first time depositing payroll. The deposit was never added to my available balance. Broken English representative told me it may take 2-3 pay cycles to post. NEVER in my life have I heard something so asinine. Company payroll reversed the deposit and Serve double subtracted the amount leaving an insane negative balance and literally stealing the rest of the money I had in the account. Serve reps refuse to reconcile the account accurately and too dumb to understand the issue. Reporting to FTC and assertively going after this sorry excuse of a financial institution for damages.

This Company has no idea what they are doing! Freezing your account for no reason. Holding your money for 30+ days. Absolutely horrible customer service. Takes forever to get a explanation and then you get 3 or 4 different answers. I can't believe Amex would stand behind this company.

I go to Walmart to buy the serve prepaid card for 200.00 just to find out the 2 cards I bought had a 0 balance on each. No possible way to reach customer service. Go back to Walmart in greenwood South Carolina where I purchased these 2 cards. I was told there is nothing can be done about this. Said sorry you lost your 200.00. I will reach out to Walmart since they carry a brand with no active solution for my problem and after reading several reviews from people with the same issue something seems wrong that Walmart seems to consider keeping this card which in my opinion let's let Serve steal from our customers

I was on my vacation with my 4 year old daughter. Was left stranded sleeping at rest areas because of this card. Customer service keeps hanging up after waiting on hold for literally hours. They put a hold on my card for no reason. Then won't remove it. Want to send me a new card via mail and charge me $20 meanwhile I'm not home. Won't let me transfer funds out of my account. These people should be sued. I'm now home after a 5 day worst trip of my life. Just tried to take my daughter to Legoland.

Good morning, I currently have an account American Express Serve account. I have had Terrible experience for the past couple of days. My first Experience was 2/19 when I realized that I had two accounts with your company instead of one and my funds were deposited into the account with no card. I asked about expedited shipping and was told that was not an option. I then realized there was a virtual temporary card on my account the next day on 2/20 and called with questions on how to use the card. No one was able to help and I figured out on my own. That night I tried to pay my rent and the transaction was declined on 2/21.

As soon as your taxes are deposited into your Serve account and you try to use it for anything they block and lock your card. Then when you try to get ahold of customer service you sit on hold for 2 or 3 hours only to be told once someone answers that they have to transfer you to a different department then you're on hold another 2 or 3 hours again only for them to hang up on you!! They are doing this to thousands of customers and you can't get anywhere with them!! I reported them to the Better Business Bureau!! Everyone needs to also report them!!

American Express Serve is the absolute worst card ever. It's your money ANd you can't even spend. It's bullcrap. When I do get my money off this card I'm shredding it. Do not sign up for this card. They ruined my whole week!!!!

Worst. WORST. The most terrible customer service I ever experienced. You get absolutely nowhere. I just want my money off this card and I'm shredding it. Never again! These people do not care and do not care to help you get anywhere. I hate it!

This is 1 of the worst cards to get poor customer service. They are not willing to assist in fraudulent activities. When a credit is sent back to your card expect to wait a week or more to receive your money. Completely unacceptable. If a credit is sent it should be the same as a deposit but it isn't. They hold your money for 7-10 days. I would not recommend this card for any reason. They are quick to take fees but slow at returning money owed to you. I will never use any American Express attached account ever again.

Do NOT use Serve American Express Card. Was told InComm now owns it. Customer Service seems to blow you off when you try to report fraudulent use, they will not help you to solve anything, even when requested. This card is not for the customer! Do not waste your time or money.

When you pay bills some places will not accept credit card. This card is supposed to be a debit card but it tells the company you are trying to pay that this card is a credit card. Do not waste your money on this card.

Had this card for years, but this past year has made me decide to cut up the card! Constantly rejecting my transactions and now I'm short 60.00 because they rejected transactions that never went through but deducted it from my account... Call and hold forever! I get my money back I'm transferring to a different card and will be so happy to finally be done with Serve!

If you plan to use this card to make repetitious purchases from same vendor don't bother. It will eventually put you on an automatic fraud alert hold where you can't use the card for 30 days. I called customer support and they don't empower their associates to be able to take it off hold.

I have been this company over 5 yrs as my prepaid card account for my direct deposit and my card has been hacked three times and the most recent one was 7/16/21 over $800 when my deposit posted from my job... I filed a fraud claim again and they are making me wait 10 business days just to see if they will give me a credit and it not can take 45 days to get my money back... and not to mention my replacement card have not got it yet. And here it is payday again today and I cannot access my funds to pay my bills because the new card has not come yet.

I have been using American Express Serve Debit card for over 10 years. I am pleased with the ease of use and minimal service fees. However, the customer service is awful and Bill Pay features are not guaranteed. When calling the customer support line I have to listen to 5 minutes of promotional advertising. I used the Bill Pay service recently, which American Express claim takes 5 business days. Two weeks after submitting my payment thru direct bill pay, the payee had not received the payment. Three calls to American Express, I was told American Express cannot verify receipt of payment. I had to submit a second payment by mail and wait another two weeks for American Express to credit my account. The bill pay feature does not work and is not guaranteed.

Been using serve for 5 years. Within last 40 days a block has been put on my prepaid card for false detection of fraud transactions. I'm always buying and selling items for 4 years now and all of a sudden my card keeps getting blocked. I've had enough of the **. Can't hear or understand most of the customer service people. Their system just sucks and I'm tired of calling it in to have the block lifted.

Took two weeks to get a company to refund a item then when it hit my Serve account they put another 7 day hold on a REFUND so I have to wait 3 weeks for the money. Serve tried to tell me the money never went to my account but after 30 seconds they did agree the money did go into my hence why I got a credit then right away a hold for the same amount. That's bad business and the only card I have that does this.... No other pre-paid card does this and it's straight up theft of my money.

They took my money and no way to reach a person. Stay far away. Declined 21.99 charge (money was there) took out and kept 21.99. I have been trying to reach a person all day and apparently I have to upgrade to speak to a person.

Please take note current and future Amex consumers. I wanted to summarize my unfortunate situation where Amex refused to honor one of their Amex credit card products’ welcome offer when the online application successfully went through with offer confirmation from Amex representative at time of application. On top of that, I also received solicited application offer for the same card that was mailed to my physical home addressed to me from Amex at time of application. Since then, I met all requirements by now and only then Amex is telling me that they will not honor the offer.

They keep giving me the runaround for about giving me my money back on my card telling me it's going to be 45 days before they give it to me. I keep telling them I don't have money to give away and they hung up.

For 2 months now! Tried to logon from multiple computers and smartphones and website says, "Can't complete. System is down." **!! They are purposely down so no one can withdraw. Search the internet you will see everyone is complaining. You will never get a human to help nor a response from their email messaging. CRIMINALS!!! Try for yourself serve.com. Looking for a class action lawsuit today!!!

My wife purchased 4 cards from Walmart to be used as gift cards. We’ve been trying to use them up because the original intent for them backed out. We recently had a couple of the cards declined for purchases so we figured we missed a receipt. Thinking we could get the balance online or by calling them has become an exercise in futility. We refuse to sign up for an account with Serve because they want our social security numbers and I already don’t trust them. American Express allows you to input the card numbers but when submitted give a message that they are experiencing difficulties and try again later. This is day two of our hunt for answers. The phone number is worse. They only want you to sign up and give them money. At this point we will likely have to nickel and dime these cards to death. I hate Walmart to begin with, this won’t help.

DO NOT!!!! This company will hold your money for 7 days in order to profit off of it and then they will release it to you. As soon as I get this last deposit I'm waiting for, I'm going to CANCEL this card immediately! It's a pandemic going on and they're holding people's money. Utterly disgusting!

I enrolled in AMEX's payment plan with my Green Business Card last year around November or December. At the end of January, I attempted to make a payment to pay off my balance completely. According to 2 of the 3 reps I have spoken to this morning, the payment was declined by the bank for insufficient funds. That's not why I'm upset but it has something to do with it.

On March 12 2021 my stimulus checks was deposited into my account, on March 18, 2021 a ACH withdrawal was done from my account. I did not initiate this transaction. I have called serve customer service to get answers to no avail. I need someone to contact me to explain what happened to my money. A withdrawal by ACH external bank account was initiated. Please help. I’m at a total loss. There is not an option to speak to a representative when I call. Is there anyone who can help me? Thanks.

I have a lot of experience with American Express products. I love Amex. But not this card product. This is a list of detailed problems and suggested improvements that should be made to the ‘Serve’ card, including the ‘Serve’ card issued by Jackson Hewitt.

American Express has recently started to place 7 Day holds on all credits from merchants coming in on my card. This is out of a sudden all of nowhere and I've had this card for about 5 to 6 years with never any issues up until recently. I don't believe it's legal that they are allowed to play 7 Day holds on store credits that come in. This is a debit card. Who are they to hold your cash? I am surprised there was not a class action lawsuit against this cuz they are definitely definitely breaking some rules here.

I have been locked out of my account and have been trying to reach customer service for 4 days with no luck. Very Sad when you need assistance and there's none. Not sure about anyone else, but once I am able to get my money off, I will NEVER use this service again

I've had the Serve card for years & it was good- but now after refusing my tax refund from the IRS I have to wait an extra 10 damn days for my money! Why did they refuse the deposit?! No one knows. This has put me in a very hard spot. Actually screwed me real good. So I warn everyone- get a different card- this one may start out strong- but you'll regret it in the end- like I am now. You can NEVER ever speak to a human either when you do have a problem. It's all automated. What a joke.

I had used Jackson Hewitt to file my taxes they use American Express Serve which is a temporary card then after that's replaced by permanent card they're suppose to send you but mine has yet to arrive and after 25 calls to them I still have not gotten my card and now I still dont and can't get my 8000.00 out of that account. So fair warning to all dont use American Express Serve cards. They dont care about you or the fact they are holding your money.

While having my car repaired after being rear ended, I rented a car referenced by Liberty Mutual. I was told that a $50 deposit hold would be placed on my American Express Serve card and released upon return of the car. My American Express Serve card company is holding for 30 days! I'm on a tight budget. Regardless, that is ridiculous!

I have been getting account statement emails from American Express Serve for a while. To my knowledge I have never had an American Express ever. I have tried calling several times but the entire phone system is automated, there's no option for me to talk to a human to resolve the issue, there's also no email address on their "contact us" page to email them. I don't have a card, account number, or pin to login with since I've never had an account.

You know you are in trouble when you try to reach someone to talk to... The only way you get to a person is to take 2 rounds of the main menu. Only on the second round of the main menu prompt do you get option 0 to speak with someone. They hide transactions on you too. I withdrew money from Serve back to my bank account and there was no record of the transaction. Did not know anything until 10 days later when the deposit showed up in my bank.

American Express Serve advertises itself as getting you your money 4 days earlier by having it direct deposited. This is a complete lie. American Express serve gets your direct deposits in and holds them from one to 3 days in order for them to make money off of your deposit for however many days they hold it. They claim they have no record of any deposit being made. Today I have been able to prove that this is a lie. Everyone that received the 600 stimulus received their money not even an hour after it was deposited by the IRS. At this time Amex serve account has not deposited it and is holding it. This is not the only pre paid so called bank that does this. You cannot rely on what these people tell you. As soon as you complain or mention the fact that you know it has been deposited they put your account on some phone loop where no matter how long you wait on hold to get to a rep they never route you to help. Advise you to stay away from this company.

I received a text from Serve stating my account had a suspicious charge. I called customer service and verified it was not my charge. The stated they would freeze my account and send a new card. They allowed 1700.00 to be drained and I’m certain it was from an employee there.

I am very dissatisfied with my recent dealings. Customer service is always weak but this is unmatched incompetence. My card was recently skimmed, 643$ was stolen from three transactions at an ATM machine. I filed a claim and responded to the questions I was asked. After three weeks I received notice that Amex was denying my claim. Aside from the fact I was incensed to begin with when the money was stolen, I figured this would be an easy resolution. Unfortunately I was given a generic reason,” we determined the authorization was authorized“, which is incredibly curious and blatantly untrue. I can not get a real person from the fraud department in the phone, only agents in outsourced Korea. Never use atm that are free, that’s my mistake at 7-11 to save the charges, those are the ones susceptible to these thieves. Amex serve sucks, I’m closing my account after 3 years.

I had someone steal $400 dollars from my card and they never replaced my money. They are the worst prepaid card ever. They said they would investigate and they did nothing. Beware!!!! I closed my account.

The only benefits to this card is the name and early deposit. These days that carries less value. Especially with several institutions offering early deposit. You will not be able to deposit money at an atm. Which will become an issue more than one will realize. ATM limits will never be able to be changed nor can a temporary higher limit be placed. Customer service is incompetent and inconsistent. You verify yourself through the system and there will always be one * advisor who asks for your life’s story to get access to your account. Everyone else confirms you’re verified through the system. To continue they aren’t confident in the information they provide nor is it accurate in comparison to the system. The system is deeply flawed. ie. Bill pay states it’ll take up to for business days to receive, customer service states it’s seven business days, the system then resets to an upwards of 10+ business days.

AmEx Serve card. WORST EXPERIENCE EVER. I got the Serve card and my step-daughter a sub-acct card so I can send her money at school. Had them almost a year. Today, while trying to send her money for her medications, my acct was locked. I called Serve CS, and you know what happens when you call off-shore CS. Five phone calls later I reached the Serve fraud dept and was told there was a "discrepancy" between my acct and my bank's debit card acct information. The CS rep called my bank and conferenced me in. My bank confirmed all of the information Serve asked them to confirm. Then, the Serve card CS rep said he had to do something else, put me on hold and came back a few minutes later. He informed me that he was sorry, but that my acct would not be unlocked. It was "permanently locked (suspended)". When I asked why, after nearly a year of use my acct was suspended, he said he was not allowed to tell me,

I have experience great pleasure using American Express Prepaid. My deposits comes two day before on time even if it's a holiday. It has restrictions on some use but for good cause. If you lose your card, you can call customer service and they will have it sent by FedEx the next day without waiting 7-10 days for replacement. If your card is lost or stolen they notify you when you make purchases, or suspected misuse that you don't normally use. Can transfer money immediately from one American Express to another. Can go to Walmart and take all my money off without a fee for every cash withdraw. It gives excellent payback.

September 22, 2020 Fraud. Today 09 /22/2020 I did a search on Google (rent a car for a month) and associated with Enterprise appeared this number: +1 877 3620059. I called and answered Willy Enterprise and I requested a quote for a month for two Ford Mustang and he told me that he needs to talk to the Enterprise managers to make me a good price. The cars requested were 2 because there are two of us to request them Italians just moved to the U.S., the same Willy calls us and says that Enterprise can make 400 euros plus 200 total deposit 1200 dollars only if we buy the American Express rechargeable because they had a convention and so we could have a special price.

I've had my Amex Serve card for about 5yrs now and I love it ..I have no fees for use or atm fees..The only thing I DONT like is a lotta places don't accept amex which kinda sucks cuz I can't pay certain household bills online and certain stores won't accept it. Thats certainly an inconvenience..but other than that I've had no problems.

I have bought these cards many times for my kids for gifts because they are getting older now and it is hard to find things they like. These make great gift cards for this reason. I have never heard of them having a hard time finding a place to spend them. :)

I use it virtually everywhere, I'm not locked down with a card for just one store. The customer service has always been there for me and I can't say enough about it. I had an issue with the card, money was wrongly taken out, after explaining the situation and answering their questions. I was credited back my money. They were pleasant to me the whole time and I was frustrated. Then as the conversation went I my frustration went away and it was as if I never had a problem. It's the only prepaid card I use.

I have a Bluebird card for most online purchases. I’ve never had any problems at all with it! I also get good customer service. Each time I call they have been kind. It’s a great way to spend safe money, and transactions show up each time online.

Having the AMEX Serve card was an amazing way to work the American Express and use a pre-paid card with the prestige of AMEX. It was sooo simple to load and we are able to use anywhere. You also had customer service to assist by phone at any time. My daughter and I both use them and I transfer money to her all the time- simple with no fees.

I've had Serve for years and the only complaint I have is how they hold YOUR MONEY when it's been refunded by the merchant, they literally hold YOUR MONEY for 7days just because they can, they don't care about the fact that it's YOUR MONEY and they do absolutely nothing to get YOUR MONEY THAT THEY HOLD back into your account. I had this happen to me several times and each time I was treated like it's not my money and they can do whatever they want with my money. I've had a utility almost get disconnected because they wouldn't issue me MY MONEY!!! I wouldn't recommend serve to anyone.

American Express makes it really easy to reload at any Walmart, they let you know your balance and transactions. This makes it easy to keep track of your balance. Customer service is fast and efficient. I would recommend this to anyone. They also have special offers for you to sign up for and save money. I love using it on trips out of town.

I had been a Verizon wireless customer for years. Even with a 19% faculty discount, my monthly bill was over $110 just for service in the U.S. Last February when my husband and I were on an African safari, I asked a woman who was a member of our group to email me a picture of a bird I had been unable to capture. She did. Apparently, my data overage was .016. Verizon charged me $15.00 for it, and I was annoyed enough to change carriers to Altice Mobile as an Optimum customer for $20 a month with unlimited talk and data. My husband’s and my lines on each number came to $21.96 apiece, a considerable saving.

My daughter was excited to get a $50 FIFTY American Express SERVE gift card in May. She was saving it for a special purchase. That special purchase came this month on shoes she wanted to buy from Amazon. Tried to check out? SORRY little lady but you have $18 EIGHTEEN dollars on your gift card! But that's weird she thought, "I HAVE NEVER USED THIS GIFT CARD." I got on the phone to look at transaction history? Approximately $7 in fees deducted from her GIFT card monthly dwindling down to less than $20 TWENTY bucks. This is a scam. You don't take money from a gift recipient. Have they lost their minds with Greed? The only purpose is to SERVE American Express. They can trash all their products. Garbage.

Opened a dispute 3 weeks ago and was informed that in order for the process to continue, I would have to fill out the forms THAT THEY WOULD SEND IN AN EMAIL. 14 phone calls later over the past 3 weeks, and I have yet to receive THEIR form. They have lied about sending it, they have hung up on my calls when I ask to speak to a supervisor - THEY DO NOT GIVE A CRAP about the customer. DO NOT USE SERVE! Go somewhere else!!!! WHEN will I get the form? (Never. Question answered).

Overall been pretty happy with all you can do with this card but within the last couple weeks purchases at grocery store or Amazon are coming with a hefty authorization charge I assume. Was never notified of these charges with purchases so I'm warning people now. If you're on a budget they will put extra on hold and make you wait till it drops off. This is unacceptable to me and unnecessary so I will not be using them any longer. Ty.

UPDATED 08/11/2020: Just posted on 8/5/20 about their illegal practices. Once again they are putting holds on your account for a greater dollar amount that was charged with grocery stores and Amazon. When you call them all they say is that it is a computer glitch. This is illegal and I will stop using this card. My direct deposit goes on this card which is hard to switch but what they are doing is illegal.

I have had NO bad experience with The American Express Serve card. I would recommend this card if you know how to manage your money and account. My direct deposit have gone through each week with no problems and everything I purchase come right out of my account. It seems that there must be a lot of people out there who do not know how to manage their money. This is a great card and I would recommend it to anybody.

I sold a car to my co worker. He wired me 5,000 from his account. The wire went through then they suspended my account saying it was a direct deposit which it wasn't. They won't email any documents supporting the reason they lock your account. They didn't even tell me account was suspended. My contract worker asked for his money back and he had to send some letter called Indemnity letter or something after doing so no response from them it's been a month my account was permanently suspended but yet I still get emails from them saying my account balance is 5000? They hold your money under your social security number they tell you, you cannot close your account. This company doesn't have Americans you can speak with only India. They will not email anything on the subject - only talk on the phone. Please anyone with class action info email me **.

I put $500 on American Express Serve card. I tried to register 17 times and it wouldn’t register me. Finally they said they wouldn’t accept my registration. In the meantime I can’t get my money back. I have to spend it. They said they have no way to refund my money. I have to spend it on their card. I really need my money to pay my bills but I can’t because American Express is holding it hostage. Please do not do business with a company it’s from out of the United States. It’s a horrible company. You can hardly understand what the people are saying and they are rude.

Back on Saturday, March 7, 2020 I loaded 178.00 and paid 3.45 fee in NYC which is supposed to be a FREE re-load. It is now June 29, 2020 and still no funds! They denied my claim and it show a load to my card on my account, but no amount is listed. So they know that money was loaded but they are refusing to return my funds to me. All these months I have been trying to contact someone and yesterday I finally get someone and they promptly hung up. Please free yourself! You have the chance to be stress free. Run, run as fast as you can from this company.

Do not purchase a Serve Free Reloads card! Never in my life have I given a bad review or complaint to any company, however, in this instance I make an exception. I purchased a Serve Free Reloads card at my local CVS 3 days ago and had no problem paying the $3 dollar purchase fee. As soon as I got home and tried to use the card to make my father's day gift purchases I found that I was unable to complete my purchases due to insufficient funds. Upon checking my balance on the Serve website and also calling customer service, I found that I had been charged an additional $7 dollar fee for the month despite having already paid a $3 dollar fee and only having had the card for a matter of hours at the time of attempted use.

I had a deposit from unemployment deposited into my account for my fiancee. The first went through but the second deposit they cut my account off completely. Told me against policy rules and I have called and called and they told me I would receive a refund by check. I never got it. Called again and was told I had to write a letter for refund. They stole right at 794.00 and have not repaid the money owed to me.

They will suspend your credit card account and tell you to write a letter and customer service agents are based in Asia.. They are rude and disrespectful. This card company is a complete rip off. They are scammers!!! Jackson Hewitt should cancel them!!!

They said I violated a direct deposit and only one I have is unemployment. Worked last week fine but now they shut the account with all unemployment funds, 275 bal. And a return. And told me nothing I can do.

So I placed an order online for shoes. Transaction went through. After a few weeks I said where’s my order. I emailed the shoe place. They said it was declined. I was like, "What? Where’s my money?" Idk. Can’t get through to talk to anyone. Money is still MIA.

First of all I waited over 2 HOURS!!!! On the phone waiting to be credited back money they took out FOR NO REASON! No one had an answer and I was transferred l 5 times for the same bs answer???? Secondly, they are holding over 500 dollars in money from my account that they have to hold for 7 days and no way to release the funds before then!!! My family needs this money to live and Amex serve doesn’t care! Customer service is horrible and I’ll be withdrawing all my money from this horrible company!

I woke up May 15 trying sign into my account because I received a direct deposit and it wouldn't let me log in. Come to find out they locked me out and told me they would request I receive a refund for my funds but if decline I cant receive my money. I have $2,000 on my card and they telling me I no longer has accessed to it. They blocked my number from calling and told me it nothing they can do. I called several times. I been with serve two almost three years I never had a problem until now

Don't get this card. My stimulus money was deposited. I logged in and saw my balance. After, every single transaction I've tried to make with the exception of one has been declined. No reason for it AT ALL. The money is showing in the account. Don't bother trying to call customer service to try to find out why they're being declined. You'll be on hold for hours and end up getting hung up on before you get to speak to a human being.

Wtf!!!! I am so rip ** at these **. Serve sent me an email telling me my federal taxes were deposited and ready for use. That’s amazing considering my balance was zero!!. I checked the IRS website and they sent it there soooo. Wtf!! No one answers the phone and I’m starting to lose my **. If I hear that dumb ** voice say due to the coronavirus no one’s available one more time I swear! How unprofessional can you possibly be. This is a dire time for pretty much everyone so the fact these morons are locking us out of our accounts for literally nothing and showing a zero balance is complete **. Excuse my language but, enough is enough. I truly hope the IRS will transfer the funds out of there and into my own account. Do not deal with these idiots! Save yourself the trouble! I wish I had done my research but I thought Credit Karma wouldn’t steer me wrong. I may call them also. Someone needs to correct this Bc it’s unfair to everyone

My Serve account has been locked since I loaded my card with 500.00. I keep getting fraud messages that some company is trying to get 549.00. When I try to call then, no answer. I have stayed on the phone for hours at a time trying to get a human to no avail. I think that they are stealing money from the customers and then they plan to go bankrupt. This company is no longer reputable. A class action suit need to be filed, so that we can at least know what is going on with this company. They are lying and cheating the customers out of their money. Noticed that this did not start until Covid-19 came on the scene. I just want my money. They owe me. If I could give them zero stars, I definitely would.

Not only is the customer service horrible for serve, it is always bad. They locked my account several times for no reason and wait up to an hour to reach someone. This is shocking to think they are associated with AX because they have fantastic customer service.

Well American Express Serve locked me out of my account and say they talk to someone else that’s the owner of my account and all, my SSI and Tax Refund with to it, now I am dying for hungry, can’t get no help. Each time I call and get someone they disconnected the call on me and say they call the truth owner which these person are crazy, they don’t even ask to prove my identity by request documents. I am so mad at this time because these theft.

I received notice from IRS that my stimulus money was put on my Serve card on 4/30 its now 5/2 still not on my card? Wtf. I tried customer service. Just a joke. Just get hung up on, there's no way to email them either, also I used to get weekly emails from them on my balance. They suddenly stopped? I contacted the MN Dept of Commerce and filed a complaint, I told the lady what was going on with this crap company of thieves not only to me but to thousands of others and she told me to let people know to contact your state dept of commerce immediately with complaint. Good luck all!

My card is part of this lockdown! I just waited on hold 2 hours and 15 minutes just to be hung up on! Same thing yesterday! Just unlock the cards! I know after I get my money off of it I am burning mine! I've been a customer for over 10 years and have NEVER been this disgusted with a company before! It's ridiculous!

I have had the American Express Serve card for about two years now. Just recently with the stimulus payment coming out is the only time I have had an issue. My stimulus payment posted and I didn’t think that I should have had to go and withdraw it all immediately but within two days 21 different transactions were made and wiped out all of my stimulus funds. Called the contact number and after waiting at least 30 minutes got a person and then they put me on hold again only to have me waiting for hours and still got no one on the line. I’m hoping since this has happened to so many that they can resolve this and get people their money back and if not I will be looking into a lawsuit.

You can read all the people who have rated Amex Serve during the Covid-19 pandemic. I fit with everyone else in the Month of April 2020. Unable to log-in under any circumstances and telephone communication is an endless loop for hours, indefinitely. I called (212) 640-200 and spoke to New York headquarters. They recommended the following:

04/14/2020 Went and did my taxes through Credit Karma. At the end of my taxes was offered a American Express Serve card. So I gave them my address. A week passed and no card. Call them and they said they're sending a card. Today is 04/29/2020. Still no card. If I don’t receive this card by Sat. 05/3/2020 I will be contacting BBB in Arizona and filing a fraud will IRS, etc.

My regular federal taxes were deposited 4/15/20 on an American Express Serve cards through Credit Karma, when I filed my taxes. 4/23/20 I'm hoping my federal return is still on the serve card. I haven't been able to activate the card. I've tried online, through their app and only gotten to step 3. Which says to call customer service to finish activation. I call customer service and a) wait on hold for an hour or two, the call gets dropped, b) told to finish my activation online or on the app. Basic circle jerk. There's no one to speak with or help. The automated system on the phone says I have money on my serve card. The website and app says I have $0.00. Has anyone started a lawsuit or filed anything with the Better Business Bureau?

I was locked out of my account as well after trying to request a new card, if your account is locked call ‭1 (800) 660-2454‬ not the number on the website. This will take you directly to account protection. I waited 3 hours & finally was able to get my account unlocked. Still not a fan, & this is completely unacceptable. My advice is to find time where you can be productive & wait at the same time! Just trying to pay it forward!

My card was locked out of the blue, I have had my stimulus deposited. The day after it deposited I was locked out. I have call all hrs day and night for 6 days for up to 2 hrs then disconnected. My paycheck now has dropped. I got Bill's. I'm afraid they have stole my money after reading other post. Have any one started a lawsuit.

I was given one of these ridiculous cards via Jackson Hewitt tax service. They told me I would get an advance on my taxes (which of course I was declined for). I received taxes back on card ok. Now with the stimulus payments, I have yet to receive the payment and when I try to call customer service, a recording says "we don't have any info on stimulus payments" and hangs up. Now I want to close this ridiculous account which I do not use, and have $0.01. It's making me withdraw money via my bank, but now have to wait 5-7 business days for them to "verify" my bank account. By far one of the WORST cards/customer service I have ever experienced. If you are offered this card from Jackson Hewitt as they lure you in with the BS line "You could get up to $3,000 advance on your tax money" DECLINE!! JH probably gets a major kickback from AMEX when they open you up for this terrible card. On to review the other incompetents, Jackson Hewitt!!!

Okay, so I have had the Serve cash back prepaid card now for about 3 months and I had linked my other bank debit card to the Serve card and a month ago I had been locked out of my account was told to upload my debit card with the other bank and my driver's license to verify my identity. Well, after that everything seemed good to go. Now as of 4 days ago I was locked out once again, totally unable to log into the account to make any changes necessary because I got a direct deposit to this account and apparently the address is different so now basically I just called and was on hold for about 2 hours until getting disconnected. How is that possible? No email to confirm my password to enter the account to fix anything. Nobody can answer the phones. What is going on Serve? This is completely unnecessary to do at this very difficult time.

So I got the American Express Serve card for my taxes before I knew my money was being taken 4 transactions within a hour time. Have been trying to call these people for days on end. No response. I think this company is stealing our funds. I would like to get in on the lawsuit. Please email me at ** and give me the info on how to go about this. Moral of the story if your are getting a stimulus check on it call irs.gov and change your banking info asap or you wont get your money and no service from American serve. Bad bad company. I will never use their services again. Got a replacement card the same day this happened and they got the 2 card number before I even got it in the mail to activate it. How is that even possible. This company is not a legit honest company. Dont ever use their services.

Stimulus check went on a card I don’t have or account number I can’t remember. I don’t remember. Please help. We are in need of this money. Been trying to call them for days. Waiting on hold for hours I caught a bad panic attack and stop calling but I’m in need of my money.

Where do I begin?! Oh, the lies. So I filed a fraud claim with AMEX Serve on April 2, 2020, and I was told to fill out the claim documents. There were 3 fraudulent transactions: $103.00; $283.00; $40.74. I promptly uploaded those documents online on April 6. I proceeded to wait the 10 business days to receive my provisional credit. Today, April 17, I received an e-mail stating my claim was declined... The e-mail said that "the transactions were authorized." (That seems to be their common response to all customers' claims as per the reviews on here and on BBB's website.) Then at the bottom it said, "you can write a letter to request documents used to investigate your claim."

My stimulus was put on an American Express Serve card. Why? I have no idea. I have never used this card nor was it my 2018 or 2019 banking information. Since I cannot activate it because it says invalid card number and now I am locked out and nobody answers the phones I cannot even see what the account number is to verify that it is what the IRS shows the bank number of where my stimulus went. Why? Because you have to activate your card to see that too.

Dear in 2019 tax season these people took $500 extra out of my money and I had to deal with this no answering the phone playing games on the phone when I call the call center now. My stimulus payment is on this card and I'm going through the same thing. I think this is bigger than us. I think there's thousands of thousands of people they taking all their money at the same time. There's a virus going on. We can't get in touch with anyone. Why millions and millions of our dollars they are doing what they will. I think this is bigger than what we think.

I tried to re-set my password before the stimulus ck got deposited, wh I was sent the change your password link & as soon as I hit clicked on it I was told time expired, I tried this 3 times before getting locked out completely, now my stimulus ck was declined and sent back to IRS, I'm all in with a lawsuit against this company!!!!

I put 316 dollars on a prepaid American Express Serve Card. just so I can make online purchases. Only it won't let me make online purchases and it's stealing my money, first it went from 316 to 308 to 230 dollar. I haven't bought anything, where is it going? I'm with the other reviews... I want my money back now.. But nobody is answering customer service. What the **!!!! I'm down with that class action lawsuit idea, how do I get in on that?

I received my 2020 Stimulas deposited to my Amex Express Serve Card, used once on a purchase, then went to hell. Account is locked, can't access from my mobile or computer, I have been calling since 4/14/20, unable to speak to anyone, the phone either gets dropped or placed on hold for hours. I want my money.

I have read all you reviews and can completely relate, EVERYTHING you guys have said is exactly what I'm going thru so I won't go into grave detail except the fact I was on hold for almost five hours, stimulus money on my Serve card that is useless. This is insane, let's all start that class action suit. THEY DESERVE IT.

I also had my stimulus put on the American Express serve card and couldn't access it. After calling for 3 days I finally figured out that through their app I could move the money to my bank account. Go to the option Pay and transfer the the option send money, at the bottom is the option to send to your bank. Follow the instructions, it will take 2 days to get in your account. If you don't have an account get a free one online like Chime or Varo.

I received a stimulus from the IRS that was deposited to this card, upon activating it and verifying my email it told me I was locked out of my account and I needed to call. Unfortunately I've been calling for days, mornings, noon and night, all I've gotten is hung up on. The sad part is after reading all these reviews, I'm confident that American Express has read them as well and have chosen not to correct the issue, and it's simply because they're greedy and wicked people. Stressing yourself won't change the issue, but put your anger and frustration to work and let's all start a class action lawsuit.

Unable to reach account protection department in order to have my account unlocked. I already know why it is locked because stamps.com continues to try and charge my old card which I'm not sure why it keeps affecting my current card but I have to go through this process every 3 to 4 weeks and unless I can figure out what email address was used for stamps.com it will continue to be an issue for me. Whenever I try calling it just hangs up on me. If I don't get my account unlocked any direct deposits that I receive will be rejected so it is crucial that I can get this issue taken care of ASAP. Can't wait to ditch this card and move on to a better company to meet my financial needs.

This is a terrible company to work with. My stimulus check has been deposited into the account. I no longer have this pre-paid debit card, I have no way to access the online system because of this. So I can't request a new card or access online banking to simply transfer funds elsewhere. Most companies would have a workaround, this one, nope! If you don't have a card # you are screwed. Call customer service to get help and get hung up/disconnected a million times, wait on hold for hour and hours, regardless of the day of the week or time of day you try. They have basically hijacked my money. This shouldn't be legal. Seems we should be able to start some sort of class action against them for unjustly restricting our ability to access our money. I would never recommend this product to anyone and shame on tax preparation services for recommending such a terrible product to patrons to use for tax refunds.

I have a payroll deposit from October 2019 sitting on a card that I don't have. I have been calling Serve for over 3 weeks trying to get a replacement card or a cash wire at my expense. I called last night at 130 am and was in hold for 2 hours and 28 before the call disconnected. I can't login to request a new card bc I never received the card in the first place. There is no email contact and when you call Amex, they refer you to Serve. This is exactly why I moved my direct deposit over to a real bank immediately after that deposit.

I've paid bills through Bill Pay over the last month. Now, I'm being told that the payments were never received. The app keeps changing the delivery day to 7 days out. There is neither a way to reach customer service, nor to start a process of cancelling those payments from the website to give me access to my money. I am out of $1,650 with no one to call. Please, save yourself the aggravation; DO NOT USE THIS CARD!!!