American Express Serve Reviews

Do not use these cards. I tried to register online, it didn’t work, I called the help line, they said to go to a store and buy a card, then it would work — so I did, then tried to register it and then again was unable to set up the account to manage the card. I called again and they said there was nothing they could do about it. Horrible product, horrible customer service.

I filed my taxes through TaxAct. Through them I wanted to get my refund sent to me as opposed to having a 3rd party access my bank account. TaxAct then had my refund put through to Republic Bank, which was supposed to send the funds to American Express Serve. American Express never sent me my refund. Instead, I was given a customer service number that tried to sell me a medical device. I was never connected to a live person that should have resolved this for me. They have an endless loop of people who ask for my social security number and never put me through to someone who can tell me what happened to my tax refund. I have not received my refund yet.

Will never use Serve again. Bought a card in Fredericksburg Va and loaded $320 on it then the reason I got it for fell through and I believed I was getting scammed so I called customer service and had the card locked and when I tried to unlock it I couldn't and I was flat out told when a card gets locked you lose your money. Basically telling me they couldn't or wouldn't reverse the hold put on it. Contacting CFPB and writing reviews of buyer beware every chance I get to do it. There is no accountability for companies anymore and something needs to change. This isn't the end and I hope you swindlers know it.

The reason I gave it a one-star is because I've had my card for over 8 years with them for the first time ever someone hacked my card and use almost $1,500 and after doing everything they told me to do telling me that they would give me my credit until the investigation is over when I did what they said they was going to do then they tell me that I'm not eligible for a credit which is 1400, that I'm out of for something that I did not do. I'm about to lose my place because of this and they don't care. All they kept doing is putting me through to representative to representatives and I do not think it's fair. I feel like it is very stereotypical. I feel like if I was someone else that my money would have been given back to me.

This company needs to be closed down! When I got my taxes 3,000 was missing! They think we're lying!! How if I was in Houston and transaction were from SA! Trash place! They told us write a letter and send it to them. What is that gonna do?

1st thing pay as you go. You should not have to get a account approved. It's pay as you go. If your account doesn't get approved you can't withdraw money off the card so this is where it's a scam. These was made so you don't have to go through this crap. Can't pull money out that you put on there. Then they say they don't take the dollar and the money sure goes quick. One time the merchant doesn't hold money. The next they hold over 58 dollars. Why is that? They could not answer. I would not recommend this card or any card affiliated with them. It's a scam.

No merchant at all accepts the card, they have a $7 or something monthly fee, customer support is non existent; every time I call the robot doesn't understand. I tried dialing in my SSN slow as possible and the bot didn't get it, card number too the bot just doesn't understand. The only way I found a way to use it was to withdraw the funds to my existing US bank account but now I can't even do that because I keep getting an error when I try logging in "Well, this is awkward. We’re experiencing some technical difficulties, please try again in a moment." It's been saying that for a month now..

One of the most HIDEOUS companies I've ever dealt with. They put all their effort into support ONLY if you're still putting money in. They've been hounding me over something they messed up on for years (I went to cancel my card and they put me on 40+ min hold) and so they left the account open and have been charging me "dreaming" I'm going to someday pay them for being lazy.... riiiight. So I finally go back to deal with this situation and there's NO way to deal with it because their idiotic automated system isn't set up to support you UNLESS you're running more money through them. Getting actual issues cleared out doesn't have a "number" on the list of options.

This card is the option to receive your tax refunds. I've used it before on previous years. This year has been nothing but "lost" card that wasn't mailed and everything being declined. I just want my money. Them They haven't proven to be trustworthy and reading these comments, I'm nervous. This is ridiculous.

Stay away!!! I activated my card and they instantly took $10 when acct hadn’t been open a full day. Horrible customer service. Requested acct closure and they refuse to close it. “Technical difficulties”…

I had my Serve card in my possession. I Got a notification that I had $259 in my account. I was scammed out of $3,500. I was not alerted. I called Serve about the account. I had to fill out paperwork for a fraud dispute. I finally got a response, they declined to put my money back in my account saying that they believed that I gave permission for someone to withdraw the funds. I did not give permission for anyone to withdraw funds. I had my card in my possession at the at that time they gave me the address where the money was being taken out.

Updated on 05/04/2024: After writing my 1st review about American Express keeping my money they must of seen my review because they sent me a new card hoping I'd activate it. No. It has nothing to do with the 2000.20.18 they're keeping. The card has 0 balance. Nice trick after a yr but I want the card with my money you're trying to cheat me out of. The last thing I'd do is still use your card. All I want is the 2000.20.18 you kept of mine only. Cheating people out of their money seems the way you do business is wrong. Give us our money and shut your card down.

Do not use this company as your prepaid debit card provider. Scammers and thieves. They charge a $1 every time you swipe your card and just recently I did a transfer from Cash App to the Serve card and now they have basically kept the money and never credited my balance. They are saying a 90 day dispute review process. Horrible service, so called managers are horrible, I repeat. Do not use this card. I have screenshots if you need receipts and don’t mind sharing. Plain as day says on my screenshot cash added but they never credited my balance and kept the money. Crooks!!

Worst card I have ever used!!! Declines purchases and puts hold on every declined purchase for 10 days. Can not link it to any other apps. Horrible and yes I have already changed my direct deposit but am still waiting for holds to be released on denied transactions.

I bought this card for my son to use, easy putting money on but hard getting to use it . Every where he has tried to use decline, so you call, get no answer to your questions. If you're smart don't give these crooks you're money. I don't know how this is legal, steal your money, can't use this card any where and don't explain why! So don't buy Serve, they will serve you a headache that's it. Seems this would be illegal, I don't know how serve gets away with this.

Don’t get a Serve card. It’s $7 each ATM withdrawal, $3.50 to use it (if you’re able to find anywhere to use it). It’s not accepted most places and only registers as being a gift card. My bank couldn’t even use it and I’m with Randolph Brooks Federal Credit Union. It wasn’t recognized at H.E.B. or Walmart either. Be aware.

Do not use Serve by Jackson Hewitt. My son ordered something on PlayStation and they suspended my account. Called them because I still have funds on the card and I have to mail a letter requesting they mail me a check. So now it’s been over a month and I still have not received my check. This place is a scam.

My nightmare began Feb. 29, 2024, when I called 888-891-6098, a number I found through Google, reportedly a reservation number for Enterprise rentals. A very pleasant lady with a very thick foreign accent answered and I told her I wanted to know a price to rent a minivan for a weekend rental. She gave me the weekend special price of $450 to rent the van and said there would also be a $300 fully refundable deposit. I made the reservation for the weekend of March 8, and she said someone from the confirmation department would call me back in about 5 minutes.

They are trying to scam me out if $1,003.50. They said I received my funds from a ATM when I did not! I went to the bank I tried to get it from, they said it was reversed back to my card and even gave me a letter! This happened on 2/19/2024 and every time I call Serve, they just give me the run around! I’m about to contact an attorney and whoever else I can to expose this!

I've been diligently reaching out to several Serve representatives regarding the issue of not receiving my card and consequently lacking access to my funds for over a month now. Despite repeated attempts to address the matter, each time I contact them, they say that a new card will be sent out or that I simply need to wait for it to arrive in the mail. However, it NEVER comes!!! This ongoing situation has left me feeling incredibly frustrated and concerned as I currently have no access to any of my funds whatsoever in over a month. I’m looking for a swift resolution to this matter as it's causing significant distress and inconvenience for my family!

I had the worst experience with customer service I was scammed out of a 1055.00. I called customer service to have the transaction disputed And After two weeks of their investigating I was denied. No follow-up. I had to keep calling them. Was getting the runaround each time. Their dumb customer service, Majority of them can't speak, English. Had a hard time understanding me and I had a hard time understanding them Because of the language barrier. It was a horrible experience. It was so stressful. I was crying I was so frustrated that I closed my Serve account. I had my account with Serve for many years. Never again. I decided From now on, have my federal refund deposited into my Chime account. I like Chime better. I recommend Chime Our Cash App either one is good. I have both.

I have had this since 2012, and the only once I have had a serious problem with that was a few years ago. Yes since 2012..I don't understand why other people are having major problems with their cards. I use this card for all purchases as well.. The only thing is that you cannot use the card overseas.. and I was fine with that.

I purchased a card today, put 150.00, was unable to register account for some reason. I was told card was active and I could use balance online or in store purchases. I attempted 4 different payments. I was unable to pay DMV to get my license re-instated and was unable to complete so upset I don't have anymore money so thanks to Serve. I have to keep driving on suspended license and that is a shame. I would not recommend this card, stay away. I called customer service. I was told I had to wait 3 hours after purchasing for card to work so I'm waiting 1 more hour. I am sure that it will still decline, either way, Serve is a total scam. They steal your money, you been warned!!!

DO NOT USE THIS CARD! I've had it for a few years because my taxes usually go onto it but it won't be anymore. I had a transaction for $1,469.80 decline through the vendor. 6 days later my money is still on hold with Serve and all their stupid customer service people wanna say is that it can take another 2 days or another 24 days! I have a 3 month old that I have things to buy for. I can't just not have my money. Absolutely rude too. I absolutely recommend that you use CashApp, PayPal, Chime or pretty much any other card or service because Serve is an absolute scam.

Don’t bother thinking this is a solution. I purchased this card and was not able to use it to make an Apple Pay purchase. The card consistently declined so I purchased another prepaid card from another company and was able to make My purchase just fine. I requested that the $9.95 monthly fee be REFUNDED IN FULL. That was the ONLY transaction that was able to be made and not what I purchased the card for at all. Use CashApp, PayPal, Green Dot or ANY OTHER prepaid card. DO NOT USE THIS CARD. The hassle dealing with rude, unhelpful customer service and monthly charge can be avoided by using companies that VALUE AMERICANS’ business and provide the promised services.

I made a purchase on January 4th for $738.54. The first attempt I accidentally put in the wrong zip code. The second attempt went through fine. Imagine my surprise when I logged into my account and seen I was missing about $1700 when it should have only been $738. The first red flag was that there were two holds of $849.32 when my total was actually $738. Carnival Cruise Lines couldn’t explain why there would be an extra $100 charge. I call AMEX SERVE and they can’t explain the added charge hold either. They said give it 3-8 days. On January 8th I was refunded approx. $100 and it showed the transaction to Carnival completed. However, the other hold was still pending. I let it go until yesterday, January 10th. I called AMEX SERVE again because I found it odd that both transaction were done basically back to back, but only one went through with a credit back to my account.

American Express Serve card are thieves & liars. I have had my 1st serve card working for a while then all suddenly. They locked me out. Took my remaining $400 dollars which was the inheritance from my mom's death. Tried to get a new card, add money. Only to be rejected 30 times!! Tried even the Visa one too, same problem. The people who answers are scammers, the same 2 people with bad accents. I'm hard of hearing and they still talked fast & intelligibly. They were rude and had no issues to help. Same thing try and later, another day. Then the newest one try another relative. Really stupid. They are making life unbearable for me. Being disabled and not able to have a card to get my needs. They are pure evil. Scams, starting to think it foreigners trying to steal from **. They have to be a couple doing it, same voices and same excuses. Hope that they get caught!! I'll never trust them again. Dropped dead lovers!!

Recently they locked my account for the reason they think I am deceased. When I called they told me to fax certain items to prove I was alive. I did so. Then they unlocked my account at like 6:30 am, by 9 am they locked it again, when I called they said it was because I was deceased and I had to fax certain items to prove I was alive. So I did. They then in turn email me saying I had to fax even more items to prove I am alive.. Sounds like they want the $122.00 in the account more than I do. Hope it helps them out.

It doesn't matter what time of any day I call customer service. I always am connected to a customer service representative who speaks very bad broken English to the point of not understanding what they are saying to me and I have to repeat myself over and over because they can't understand me. I have tried to be patient and tried to be cordial but I get so frustrated I end up hanging up without my question being answered without the issue being resolved. I've been with American Express Serve for over 7 years. Now it's to the point where I seriously am considering closing my account.

Customer service is horrible. Can't understand the lady on phone and when I asked for a supervisor she basically told me no and kept trying to hang up on me. Explain to her I haven't been able to log in to my account in 2 months and she told me to hang up and try again later. Wouldn't try and help me do forgot username and password..She wouldn't give me her name to notate the info she was giving me to escalate to someone higher. Kept putting me on hold for no reason to try and end call while I asking for a supervisor but won't connect me to one. I've been on this phone for an hour and still no help from your customer service..This is unacceptable. I don't recommend this card to anyone. Do not get it. You can go somewhere else to get a card. I suggest that customer service is awful. Been like this for 2 years.